Enrollment Manager Resume Samples

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JG
J Greenholt
Jaida
Greenholt
71952 Bosco Garden
Chicago
IL
+1 (555) 981 3373
71952 Bosco Garden
Chicago
IL
Phone
p +1 (555) 981 3373
Experience Experience
Houston, TX
Enrollment Manager
Houston, TX
Ernser-Crist
Houston, TX
Enrollment Manager
  • Work with other managers to develop best practices and Enrollment Management unity
  • Perform and execute on-going written and verbal feedback and submit annual reviews for approval
  •  Work with high volume enrollments while multi-tasking and driving provider enrollments through completion
  •  Assists the Director in developing and implementing departmental policies and procedures
  • Manage the work flow between the Enrollment Specialists
  • Develop and manage effective and efficient operational business model for their region
  •  Ensures all departmental goals are met, vendors are managed, work quality is achieved and issues and results are communicated
Dallas, TX
Provider Enrollment Manager
Dallas, TX
Murazik-Bechtelar
Dallas, TX
Provider Enrollment Manager
  • Meets Provider Enrollment Service Level Agreements by managing and meeting human resource objectives which include recruiting, selecting, orienting, training, assigning, coaching, counseling, motivating, developing and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Identifies trends in all functional areas to allow for training, development and continuous process improvement utilizing Lean tools and principles
  • Produce the Provider Hold Report weekly and distributes to management staff and Billing Centers
  • Ensures that all assigned Billing Groups and Providers are in compliance with rules and regulations regarding the application for, obtaining and system maintenance of provider numbers for various carriers
  • Participates in development and implementation of objectives, short and long term planning and goals, as well as projects and programs to assist in accomplishments of established goals
  • Manages the overall day-to-day workflow and communicates with the Provider Enrollment Director on issues or obstacles inhibiting performance
  • Manages Denial Management System (DMS) workflow for the department to ensure Provider Enrollment Reps I & II are completing by the suggested deadline
present
Dallas, TX
Into CSU Enrollment Manager
Dallas, TX
Olson-Hessel
present
Dallas, TX
Into CSU Enrollment Manager
present
  • Optimize student satisfaction and academic success through the development and improvement of enrollment processes that ensure a seamless progression and transition into the Center and university
  • Work closely with INTO CSU staff to oversee the enrollment process from registration through progression
  • Supervise relevant admissions staff work and processes, including hiring, organization and assignment of work tasks, monitoring progress, and resolving problems
  • Manage effectively the admissions application workflow
  • Create, maintain and provide regular admissions and enrollment reports
  • Develop effective working relationships with stakeholders, including but not limited to the INTO CSU Center, INTO global sales and marketing staff, INTO North America staff, applicants, students, agency representatives, and sponsoring agencies
  • Optimize student conversion rates from potential inquiries through good relationship management with key stakeholders in collaboration with APC at INTO North America
Education Education
Bachelor’s Degree in Related Field Preferred
Bachelor’s Degree in Related Field Preferred
University of Washington
Bachelor’s Degree in Related Field Preferred
Skills Skills
  • Strong attention to detail
  • Strong organizations, multi-tasking and attention to detail within a high volume fast paced environment is essential
  • Strong leadership and management skills and the ability to motivate, excite and educate stakeholders
  • Excellent written, verbal communication, and presentation skills with keen attention to detail
  • Excellent quantitative analysis skills, and ability to extract and communicate key insights from analyses
  • Ability to self-direct and prioritize among competing goals, initiate process improvements, exhibit flexibility, and drive results
  • Proactive problem-solving ability with a solutions-oriented attitude
  • Proficient in Microsoft office products, particularly excel
  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner
  • A highly self-motivated work style and willingness to proactively take on leadership roles on projects
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15 Enrollment Manager resume templates

1

Medicare Enrollment Manager Resume Examples & Samples

  • 1+ years of experience in Enrollment in a Medicare Advantage Plan
  • Knowledge and experience with CMS guidelines and regulations
  • Supervisory or managerial experience preferred
2

Enrollment Manager Resume Examples & Samples

  • Campaign strategy and project plan development
  • Prior exposure to working with external customer; sales experience a plus
  • General business writing and time-management
  • Proficient in Microsoft office products, particularly excel
  • Must also be adept in the art of persuasion, possess effective negotiation skills and think outside the box to sell enrollment campaign ideas and recommendations to both internal business partners and external customers
  • Ability to present concepts and communicate with all levels of management
  • Proactive problem-solving ability with a solutions-oriented attitude
  • Ensure timely execution of projects on accelerated schedules
  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner
  • Thinks strategically and can see the big picture impact of individual projects
  • Can translate daily activity into the long-term impact on Group Insurances Critical Priorities
  • Group Insurance experience and product knowledge a plus
  • Prior Management experience a plus
3

Senior Enrollment Manager Resume Examples & Samples

  • Identify enrollment strategies for improving client satisfaction and performance
  • Establish and implement Customer Relations Management (CRM) strategies related to achieving the goals for each client in enrollment services
  • Identify and track key reporting metrics to ensure effectiveness of service and disseminate best practices across clients
  • Serve as an internal expert with in-depth knowledge of services offered and benefits to education market
  • Identify new business opportunities with current clients to expand product offerings
  • Support product management and marketing by contributing to roadmaps for enrollment services
  • Develop requirements for and oversee the implementation of standard enrollment solutions reporting
  • Bachelor's degree required. Advanced degree preferred
  • 5 - 8 years of professional experience in Higher Education enrollment, marketing, recruiting, admissions or related field
  • Minimum of 3 experience in Higher Education sector required. Prior experience as Enrollment or Admissions Director or Manager within the Higher Education preferred
  • Fluency and understanding of CRM capabilities
  • Problem solving and critical thinking skills are a must
  • Superior communication and presentation skills, both written and oral
  • Independent, self-starter with strong prioritization, project management and coordination skills; and ability to excel in a fluid, cross-functional team environment
  • Ability to travel up to 25% of the time making trips to client locations, Blackboard offices and enrollment center locations in Kentucky, Texas, North Carolina and Phoenix
  • Effective oral and written communication skills along with the ability to work with employees of diverse cultural and economic backgrounds
  • Ability to consistently perform under the pressure of deadlines and other administrative demands
4

Provider Enrollment Manager Resume Examples & Samples

  • Tracks and develops business strategies and goals to meet and maintain SLAs
  • Meets Provider Enrollment Service Level Agreements by managing and meeting human resource objectives which include recruiting, selecting, orienting, training, assigning, coaching, counseling, motivating, developing and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Prepares performance reports; collects, analyzes, summarizes and interprets data, identifies trends and leads efforts for any necessary corrective action or improvement related to department performance
  • Maintains and improves operations by monitoring system performance; identifies and resolves problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
  • Determines operational strategies to meet SLAs and client and Xerox objectives by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses, defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
  • Maintains professional and technical knowledge of provider enrollment operations
  • Oversees Vendor relationship with Digital Harbor
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responds to client inquiries promptly and accurately
  • Resolves all escalated issues
  • Establishes operational objectives and work plans, and delegates assignments to subordinate supervisors/staff as appropriate
  • Works frequently with other Operations Managers on various initiatives
5

Enrollment Manager Resume Examples & Samples

  • Build high performing teams through consistent and exemplary leadership
  • Meet and exceed targets within the framework of overall company objectives
  • Manage daily functions of their respective enrollment team(s)
  • Coach, mentor and help develop enrollment staff members
  • Work with other managers to develop best practices and Enrollment Management unity
  • Perform and execute on-going written and verbal feedback and submit annual reviews for approval
  • Help with the interviewing and hiring of new enrollment staff
  • Help to develop new strategies for success for the enrollment department
  • Work on assigned committees and teams within the organization
  • Initiate and manage interdepartmental communication to effectively deliver on departmental and organizational objectives
  • Maintain and share up-to-date knowledge of market and competition to successfully differentiate and execute on strategy
  • Bachelor’s Degree required or similar education, preferably in management
  • At least 4 years’ experience as a manager, preferably of a team of at least six employees
  • At least 3 years of sales experience with evidence of a proven track record achieving and exceeding sales targets
  • Working knowledge of Microsoft Office (Word, Excel, Power Point) and CRM systems experience, preferably Salesforce.com
  • Excellent communication skills, both verbal and written, including excellent presentation skills
  • Excellent self-motivation, organization and time management skills
  • Strong commercial acumen
  • Written and verbal English proficiency
6

Into CSU Enrollment Manager Resume Examples & Samples

  • Oversee admissions and enrollment processes in a timely way while maintaining appropriate standards and following established application and admissions procedures
  • Optimize student satisfaction and academic success through the development and improvement of enrollment processes that ensure a seamless progression and transition into the Center and university
  • Work closely with INTO CSU staff to oversee the enrollment process from registration through progression
  • Supervise relevant admissions staff work and processes, including hiring, organization and assignment of work tasks, monitoring progress, and resolving problems
  • Manage effectively the admissions application workflow
  • Create, maintain and provide regular admissions and enrollment reports
  • Develop effective working relationships with stakeholders, including but not limited to the INTO CSU Center, INTO global sales and marketing staff, INTO North America staff, applicants, students, agency representatives, and sponsoring agencies
  • Work with the INTO CSU Finance Business Partner to ensure timely delivery of admissions finance needs, including participation in the formulation of the Center’s revenue budget, the department’s expense budget, and monthly results
  • Work with INTO CSU Marketing Recruitment Manager as well as the INTO CSU Marketing Communications Manager to assist with various projects as required, including circulation of updated entry requirements, communications, payments, etc
  • Optimize student conversion rates from potential inquiries through good relationship management with key stakeholders in collaboration with APC at INTO North America
  • Implement processes and procedures for INTO CSU admissions and enrollment as determined by the INTO CSU Center Director in collaboration with Director of APC at INTO North America and the CSU Director of Admissions
  • Liaise with technical staff on information systems processes and procedures and work closely with the INTO CSU Operations/I.T. Manager on system problems and their resolution, and, therefore, work closely with the INTO CSU Operations/ I.T. Manager and relevant personnel to ensure consistent reporting of data
  • Work closely and in a timely manner with INTO Application Processing Center North America as a point of contact for processing applications and admissions
  • Oversee registration for INTO CSU programs in collaboration with relevant academic and administrative teams
  • Manage and coordinate all Center operations related to admissions and registration. Support the flow of information between the Academic, Student Services, Learning Resource Center, as well as the Admissions and Finance teams
  • Ensure that accurate and relevant management information is collated and is available to key stakeholders in a timely and effective manner
  • Contribute to orientation activities and procedures at INTO CSU
  • Work with Academic Support Manager on pre- and post-arrival needs for new INTO CSU students
  • Maintain an environment that encourages teamwork among all employees of the INTO CSU Center and with CSU colleagues
  • Provide high quality customer service to various stakeholders
  • Bachelor’s degree earned, and a minimum of four years’ experience in managing and coordinating academic and administrative operations plus prior management and supervisory experience
  • Experience working in international admissions
  • Experience in active customer service
  • Eligibility to work in and travel freely to and from the U.S
  • Master’s degree earned
  • Experience using data systems to generate reports
  • Knowledge of Banner and/or SalesForce
  • Knowledge of a language other than English
  • International / Study Abroad experience
  • Demonstrated commitment to continued professional development
  • Demonstrated ability to work collaboratively with individuals of diverse background
7

Enrollment Manager Resume Examples & Samples

  • 1 year of employee benefits insurance experience
  • 3 years of experience in worksite and/or voluntary insurance products
  • Bi-lingual skills would be beneficial
  • 1+ year of experience in customer service and advocacy orientation
  • Experience working in or supporting a field sales environment
  • 1 year of experience interpreting reporting data in Excel format
  • Strong analytical skills and creative problem-solving capabilities
  • Experience with various enrollment software and benefit administration platforms
  • Ability to build strong relationships
8

Enrollment Manager Resume Examples & Samples

  • 4+ years of experience working within a Managed Care Enrollment setting; 2+ years of Management experience
  • Bachelor's Degree or equivalent combination of education and work experience
  • Solid assessment and documentation skills
  • Computer and technical knowledge
9

Provider Enrollment Manager Resume Examples & Samples

  • Prior experience must include management experience in a highly automated environment and will be accountable for optimizing the quality and efficiency of the Provider Enrollment team
  • Responsible for ensuring the department possesses relevant knowledge of enrollment requirements of various health plans
  • Oversees and directs all daily activities in support of the departmental goals and objectives, and is responsible for direction, motivating, monitoring, measuring and developing employees
  • Develops and maintains collaborative relationships with member organizations
  • Serves as the primary point of contact for day to day provider enrollment issues
  • Responds to and resolves unusual problems or delays in enrollment process
  • This role can be expected to generate and present analysis and recommendation to enhance organizational effectiveness
  • Responds to unbilled problems as indicated by "holding report"
  • Demonstrated ability to work effectively across department, system and IT environments to affect positive change
  • Creates enrollment policies and procedures as needed
  • Assists with departmental audits
  • Directs all provider enrollment daily tasks
  • Directs and distributes special projects
  • Assesses daily workload of team and distributes based on volume
  • Leads weekly Team Meetings – ensure all functions are being completed in a timely manner
  • Working knowledge of provider enrollment structure and processes
  • Excellent organization abilities
  • Client/service oriented (internal and external)
  • Maintain strict confidentiality of sensitive information
  • Ability to interact and communicate with individuals at all levels of organization
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Ability to work in a group setting
  • Must be self-motivated with the ability to complete projects independently within established timeframes
  • Advanced understanding/knowledge of computer data entry, Microsoft Office and ability to navigate any business related software
  • Proficient typing skills
10

Enrollment Manager Resume Examples & Samples

  • Manage the program’s Admission database (WebAdMIT) and participate in training and updates for the system
  • Respond to electronic, telephonic, or other inquiries about admission to the PA program from applicants and potential applicants in an effective and efficient manner
  • Coordinate on-campus interviews for candidates for admission
  • Assist the program’s Admissions Director with planning and implementation of new student orientation
  • Oversee the entry of matriculant data and scanning of matriculant admissions documents into the university’s student database
  • File appropriate admissions documents in the program’s student files
  • Participate in recruitment activities for the Physician Assistant program including but not limited to program open houses, college visits, and virtual open houses
  • Serve on the program’s Admissions Committee
  • Assist in the development and revision of the program’s promotional materials including but not limited to print materials and website
  • Participate in continuing education and/or service endeavors related to PA program admissions
  • Carry out other duties as assigned
11

Enrollment Manager Resume Examples & Samples

  •  Assists the Director in developing and implementing departmental policies and procedures
  •  Manages all staff members and work functions on a day to day basis
  •  Review and/or prepare daily, weekly or monthly reports as required
  •  Responsible for meeting or exceeding divisional and/or corporate enrollment performance standards and meeting time-sensitive deadlines as defined
  •  Work with high volume enrollments while multi-tasking and driving provider enrollments through completion
  •  Consults and communicates with all member of the department and management on a regular basis to coordinate and address department progress
  •  Ensures all departmental goals are met, vendors are managed, work quality is achieved and issues and results are communicated
  •  Ensures all documents are in order and submitted timely
  •  Monitors and evaluates work productivity standards
  •  Provides effective communication skills to, team members, branch staff, management and other health care professionals
  •  Maintains a high level of confidentiality
  •  Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
  •  Adheres to all company policies and procedures
  •  Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
  •  Perform other duties as assigned
  •  Two (2) to five (5) years previous enrollment or related experience preferred
  •  Two (2) years management/supervisory experience
  •  Government and commercial healthcare payor experience
  •   Database and excel spreadsheet experience
  • Strong Microsoft Word and Excel experience is required
  • Strong organizations, multi-tasking and attention to detail within a high volume fast paced environment is essential
12

Enrollment Manager GB Resume Examples & Samples

  • Partners with various internal Hartford roles to execute a custom enrollment strategy
  • Creates and manages timeline of enrollment and marketing activities with frequent checkpoints internally and externally with the customer
  • Engage the Enrollment Fulfillment Specialist to initiate preferred enrollment materials/services and marketing materials
  • Engage Consumer Operations/Enrollment Services to initiate custom enrollment materials and services
  • Engage the Marketing Team for creation of custom marketing campaigns
  • Manages the timeline for the creation of the BenSelect platform
  • Accountability to ensure all deliverables are correct and completed by target dates
  • Coordinates the deployment of onsite enrollment resources
  • Monitors active enrollments to proactively ensure optimal results; if negative results are observed, assess the situation, engage appropriate resources and adjust the enrollment strategy, as necessary
  • Collects all enrollment data to deliver preliminary and final enrollment results to the customer
  • Conducts a post-enrollment debrief with appropriate parties
  • Confirms all Salesforce data has been completed for each enrollment
  • Ensures all data feeds, medical underwriting reports and any additional reports requested are provided
  • Coordinates the eligibility file feeds with IT
  • Provides support to Implementation Team until the 2nd bill is produced
  • Bachelor’s Degree and/or 5-7 years Industry Experience
  • Knowledge of Group Voluntary Benefits and Enrollment
  • Group Sales and/or Service experience
  • Current Life & Health License
  • Group Benefits Disability Specialist Designation (or obtain within 90 days of hire)
  • Completion of Voluntary Certification Program (pass within 90 days of hire)
  • High technical aptitude
  • *No Agencies Please***
13

International Enrollment Manager Resume Examples & Samples

  • Support the development of new strategies for success for enrollment department
  • Participate on project assignments representing Enrollment Business Unit for the organization
  • Demonstrate ability to motivate others
  • Demonstrated project management, effective time management skills with sense of urgency and ability to plan and prioritize daily activities
  • Demonstrate consistency in adapting to change in a fast-paced environment while maintaining a positive attitude. Ability to manage multiple tasks efficiently and effectively by meeting and exceeding quality standards
  • Demonstrated ability to work well with both customers and co-workers
  • Demonstrate proven ability to think critically, problem solving and show good judgment
14

Provider Enrollment Manager Resume Examples & Samples

  • Ensures that all assigned Billing Groups and Providers are in compliance with rules and regulations regarding the application for, obtaining and system maintenance of provider numbers for various carriers
  • Manages information maintenance of provider numbers, National Provider Identifier (NPI), requirements of third party carriers for provider numbers, and conveys necessary information on a timely basis to the corporate PETF and Billing Center management staff
  • Manages maintenance of physician files in the billing system, specifically additions, deletions, and changes pertaining to physicians and other pertinent information. This includes a monthly review of group memberships
  • Directs the Provider Enrollment Assistant and Provider Enrollment Reps I & II on the proper procedures regarding the conduct of provider enrollment activities, manages day-to-day workflow and productivity
  • Assists with training new staffs, leads, and motivates staff
  • Possesses a thorough understanding of and maintains all aspects of the applications used, including Team Works and IDX AES
  • Interrelates with Recruiters, Credential Coordinators, VP of Physician Services, and VP of Operations to facilitate the provider application process,outstanding billing applications, credentials, and NPI
  • Reports to Provider Enrollment Director and division on issues that can enhance provider enrollment and on problem physicians and carriers
  • Manages Denial Management System (DMS) workflow for the department to ensure Provider Enrollment Reps I & II are completing by the suggested deadline
  • Assists with Supervising the maintenance of source document files for each state in which TeamHealth has contracts or otherwise performs medical billing. The source document file consists of applications utilized in the provider enrollment process
  • Acts as liaison with the Division Physician Services Group and VP of Operations to obtain current information on all new physicians and changes in the group
  • Provides education to the management staff, Medical Director's, Provider Enrollment Assistant, and Provider Enrollment Representatives I & II pertaining to changes in provider enrollment rules and regulations
  • Manages the overall day-to-day workflow and communicates with the Provider Enrollment Director on issues or obstacles inhibiting performance
  • Produce the Provider Hold Report weekly and distributes to management staff and Billing Centers
  • Produce Outstanding Billing Applications report to identify issues.Assists with Measuring Provider Enrollment productivity by meeting with staff monthly to discuss issues
  • Ability to work with a database and optical scanning
  • Good decision-making, analytical, managerial, and problem-solving skills
  • Ability to handle to develop a plan of action to handle new contracts
  • Three years of experience in medical billing with specific experience in provider enrollment, or physician credentialing
15

Enrollment Manager Resume Examples & Samples

  • Developing and executing a vision for future student recruitment.As KIPP Houston continues to open new schools in new neighborhoods across Houston, we need a clear strategy for recruiting students. The Manager will lead the creation of the recruitment vision, manage student recruitment interns, coordinate school-specific student recruitment activities, and do whatever it takes to make sure that every school is serving the right number of students
  • Managing the lottery.The student lottery is how all students are admitted to schools; the Manager will coordinate lottery activities across KIPP Houston’s 28 schools and with multiple external vendors to ensure that this mission-critical process is executed with excellence
  • Student transfers. Sometimes it is necessary to transfer students from one KIPP Houston campus to another – for example, when a family moves across town, or when KIPP opens a new school closer to the family’s home that serves the student’s grade. Managing this process well is critical to customer service for our families
  • Student registration. Registration ensures that all of our students selected in the lottery are registered at the school that they will attend – this is a critical process that will require collaborating across 28 schools and with multiple regional teams
  • 5 years experience
  • Commitment to KIPP Houston’s children and our mission, beliefs, and values
  • Capability to personally build, develop and retain strong relationships with school leaders, school office teams, and community stakeholders
  • Ability to self-direct and prioritize among competing goals, initiate process improvements, exhibit flexibility, and drive results
  • Strong leadership and management skills and the ability to motivate, excite and educate stakeholders
  • Demonstrated success building and leading multiple functions and managing a dynamic team of peers to succeed in their roles, in a fast-paced, entrepreneurial environment
  • Excellent quantitative analysis skills, and ability to extract and communicate key insights from analyses
  • Excellent written, verbal communication, and presentation skills with keen attention to detail
  • A highly self-motivated work style and willingness to proactively take on leadership roles on projects
  • Knowledge of marketing techniques, to aid in developing school recruitment plans; and
  • Ability to communicate in Spanish highly preferred
16

Provider Enrollment Manager Resume Examples & Samples

  • Very strong written, oral, and interpersonal communication skills
  • Experience working both independently and in a team-oriented, collaborative environment
  • Demonstrates ability in leadership or managing others
  • Strong interpersonal, project management and mentoring skills. Ability to make decisions in a rapidly growing, professional, service oriented environment
  • Bachelor's Degree from four-year college or university and 3 or more years of related experience with at least 1 year of supervisor or management experience; or equivalent combination of education and experience
17

Enrollment Manager Resume Examples & Samples

  • Work directly with Service Center enrollment coordinators to provide enrollment support and customer service to NHA schools
  • Identify and enlist high-focus schools with a strategic plan to impact ROI
  • Research, document and evaluate reasons for low enrollment
  • Support all staffing responsibilities for the registrar position, including hiring, training and performance management
  • Build excellent relationships with school leadership
  • Manage registrars remotely, addressing performance issues and employee needs
  • Assist with lotteries and first day of school plans for various schools
  • Ensure compliance with all state laws and company procedures
  • Work with Service Center teams to address concerns affecting school office teams
  • Potential for extensive travel, particularly during summer months
18

International Enrollment Manager Resume Examples & Samples

  • Review and evaluate direct international student's documents and credentials for admission
  • Assist Director to serve as the main point of contact for direct graduate and undergraduate applicant's inquiries by responding to emails, phone calls, and walk-ins
  • Facilitate post-admission communication with direct students and various offices on campus such as housing, orientation, and scholarships
  • Liaison with undergraduate admission, graduate school, enrollment operations, and academic departments to upkeep the application flow and processes
  • Maintain accurate student data in information systems such as: Salesforce, Target X, Banner, and Xtender
  • Occasionally travel internationally on behalf of UAB
19

Enrollment Manager Resume Examples & Samples

  • Drive performance management for the Enrollment Specialist (ES) staff within the division (efficiency, best practices, follow-up calls, ensure that copies are made and kept as required)
  • Review Held Account Receivables with each ES on a semi-monthly basis
  • Review the EmBillz report monthly with staff
  • Enter Write-offs into the Adjustment Database
  • Mentor and assist in training for new Enrollment Specialists
  • Oversee special enrollment projects
  • Manage the work flow between the Enrollment Specialists
  • Manage and train temporary employees
  • Responsible for Quality Assurance of applications prepared for submission
  • Mentor and assist new Enrollment Specialists with start-ups for the division
  • Manage Payor Calls
  • Review Payor Database
  • Comply with all employment laws and support affirmative action/equal opportunity and diversity goals
  • Minimum of three (3) years experience in the field
  • Have 3-5 years management experience
  • Familiar with a variety of field concepts, practices and procedures
  • Applicant should have knowledge of multi-state government payers
  • Applicant must exercise sound judgment in planning and accomplishing goals
  • Will direct the work of others
  • Well developed leadership skills
20

Facilitated Enrollment Manager Resume Examples & Samples

  • Dream Big, Plan Wisely
  • Break Down the Walls
  • Think Critically, Speak Up, Deliver with Pride
  • Inspire Through Trust, Lead By Example
  • Be Unstoppable
  • Manage the sales and retention efforts of the Facilitated Enrollment and Retention Specialist staff for a specific geographic area. The FE Manager will be assigned to a specific region within the borough division
  • Responsible for maintaining relationships with a network of hospitals, community physicians, community based organizations, schools, faith base organizations and small business. The FE Manager will be required to maintain partnerships and referrals that will lead to the enrollments/retention of prospects and current members
  • Maintain accepted productivity and rejection levels. The FE Manager will be responsible for meeting corporate goals on production and rejections both by individual representatives and via overall team goals
  • Monitor direct reports' daily activities, location assignment productivity, quality of applications and documentation provided during submission
  • Develop and maintain relationships with various external partners such as hospitals, providers, city agencies, etc. The manager is responsible for the Business to business aspect of networking and referral development, opening of sites and coordinating events. In addition, the manager is to maintain open communication with external partners through regular scheduled meetings
  • Coach, train and motivate FE and RS staff and focus on areas of presentation, quality of application, processes and policies, knowledge of products, production and rejections. During the coaching sessions, the FE Manager reviews areas for improvements and provides training in areas to improve on presentation approach, networking, and quality of applications
  • Conduct weekly, bi-weekly and monthly team meetings including training exercises. The FE Manager is also responsible for hosting staff meetings to review productivity, rejections, common errors, network, audits, new regulatory updates, best practices, team accomplishments, marketing opportunities and corporate goals vs. actual targets. Periodically, meeting will need to include sessions with internal departments such as the training, enrollment, member services and any others
  • Conduct site visits to make sure all sites have all necessary marketing collateral as well as visit the providers, community organizations and business partners twice a week to keep a strong referral network
  • Manage daily assignments and systematic completion of routine and special projects
  • Associate's degree from an accredited program
  • Must be willing to travel to all NY boroughs
  • Valid driver’s license required
  • Experience in the Healthcare industry or sales field
  • Intermediate skills in Microsoft Word, Excel, and PowerPoint skills and experience using a corporate email system (i.e. Microsoft Outlook, Lotus Notes, etc.)