Collections Manager Resume Samples

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DR
D Rogahn
Delfina
Rogahn
22400 Lauryn Knolls
Phoenix
AZ
+1 (555) 312 8867
22400 Lauryn Knolls
Phoenix
AZ
Phone
p +1 (555) 312 8867
Experience Experience
10/2016 present
Los Angeles, CA
Regional Collections Manager West
Los Angeles, CA
Regional Collections Manager West
10/2016 present
Los Angeles, CA
Regional Collections Manager West
10/2016 present
  • Create a working environment that supports optimum workforce productivity, engagement, effectiveness and efficiency
  • Constantly (weekly/monthly) monitor and report of the collection performance effectiveness for the region and drive continuous improvements process
  • Partner with the Country Managers to ensure that the critical path is followed to successful collections and payment performance
  • Promote excellent team work across collections managers
  • Seek for efficiencies and help preparing improvement plans for mentioned markets
  • Preserve customers from payment delinquency and maximizing collection process performance
  • Constantly monitor and report of the collection performance effectiveness
12/2010 05/2016
Phoenix, AZ
Regional Collections Manager
Phoenix, AZ
Regional Collections Manager
12/2010 05/2016
Phoenix, AZ
Regional Collections Manager
12/2010 05/2016
  • Work in tandem with cluster AR Manager on day to day priorities and develop synergies to drive effective results as one team – one goal
  • Ensure performance management (KPI / Objective setting, reviews and assessment) of the employees, such that Collections are aligned with Regional AR teams
  • Customer Visits as necessary in cluster/countries to expedite collection, fix process issues and set the expectations right with customers in terms of payment behaviour
  • Deploy strategies to ensure effective and efficient collections to improve OD7%, AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers. Ensure continuous improvement whilst aligning processes to the global standard
  • Participate in all transformational projects that impact the front end teams, with respect to the finance transformation / simplification or other projects. Ensure seamless alignment of processes to overall change ensuing
  • People Metrics : EES, Attrition, performance management
  • External Agency Management; Act as a pivot between various vendors and Bank and at the same time and monitoring their performance on the various metrics
10/2003 07/2010
Philadelphia, PA
Collections Manager
Philadelphia, PA
Collections Manager
10/2003 07/2010
Philadelphia, PA
Collections Manager
10/2003 07/2010
  • Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
  • Studio Management including: overseeing Studio Co-ordinator / daily work flow and prioritization / freelance team workload management
  • Work with direct managers and training resources to assist with agent training, development and ongoing evaluation process of associates
  • Manage, develop, and motivate specialists through effective performance management and guidance
  • Manage collector portfolios, workload, changes in priorities, aging and allowance for bad debt analysis within the Cforia, Collections Workbench tool
  • Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
  • Assist with project management and/or provides leadership for non-routine projects, e.g., process re-engineering, special projects, and system implementation
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Boston University
Bachelor’s Degree in Accounting
Skills Skills
  • Day-to-day management of 8-15 credit and collection professionals
  • Create, develop and implement end-to-end debt management strategy and initiatives
  • Primary and key representative of the Collections department; as subject matter expert in projects, initiatives and meetings involving debt management
  • Train and develop the team through succession planning, personal development plans and talent management
  • Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management
  • Deliver effective and constructive feedback of individual performance through one-on-one meetings
  • Track account transactions and resolution of issues
  • Establish and maintain effective relationships with internal and external business partners
  • Internal and external dispute resolution; escalation management
  • Monthly meetings with perspective markets
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15 Collections Manager resume templates

1

Contact Center Collections Manager Resume Examples & Samples

  • Leads exempt and non-exempt teams to strive for and deliver a First Customer Focus in the service, sale, and support of Kohl's customers
  • Handles escalated customer inquiries and resolves issues that have been escalated from Supervisors and Assistant Managers
  • Coordinates communication from Management Board and other departments to Assistant Managers, Supervisors, and their respective teams
  • Prior years of supervisory/management experience with exempt and nonexempt staff
  • Excellent understanding of statistics, detailed analysis, and capacity planning
  • Ability to maintain composure in a fast-paced contact center environment
  • Expert level knowledge of processes and procedures as well as their impacts on the line of business
2

Collections Manager Resume Examples & Samples

  • Day-to-day management of 8-15 credit and collection professionals
  • Create, develop and implement end-to-end debt management strategy and initiatives
  • Primary and key representative of the Collections department; as subject matter expert in projects, initiatives and meetings involving debt management
  • Train and develop the team through succession planning, personal development plans and talent management
  • Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management
  • Deliver effective and constructive feedback of individual performance through one-on-one meetings
  • Track account transactions and resolution of issues
  • Provide detailed and accurate reports as needed
  • Establish and maintain effective relationships with internal and external business partners
  • Internal and external dispute resolution; escalation management
  • Monthly meetings with perspective markets
  • Delivering executive level presentations
  • 3+ years of collections experience
  • Expert level in Excel, Outlook and Word
  • Experience with collections software
  • Experience with “Get Paid”, DNB Collections Manager, MAS-90, Great Plains or Microsoft AX
  • Credit experience required
  • Media industry required
  • Proven experience in people management, with ability to implement change effectively, detect problems early on and manage accordingly
  • Previous experience working in a fast-paced environment
  • Proven first class negotiation skills
3

Collections Manager Resume Examples & Samples

  • Champion strategic vision and thought leadership to achieve short term and long term goals
  • Designing, implementing, and managing strategy in conjunction with executive/senior management
  • Developing innovative strategies, processes and tools for ensuring the quality and optimal execution of default management processes
  • Completing, developing and implementing comprehensive control reporting to ensure policies, procedures, timelines and external compliance requirements are adhered to and achieved. This includes but is not limited to the oversight and management of compliance/regulatory items related to internal/external audits (CFPB, FRB, OCC, FIECC, FDCPA, etc)
  • Direct and manage a team of 35-40 associates responsible for ‘end-to-end’ pre-charge off default management efforts on the indirect automobile portfolio
  • Direct and manage Remarketing department to ensure timely and efficient execution of repossession assignments, skip locates, and sales of bank collateral to minimize losses and full balance charge offs
  • Coordinate efforts with the Consumer Finance auto lending team to ensure early identification of fraudulent deals and/or potential dealership issues
  • Utilize available reporting to effectively manage key performance metrics in the attainment of portfolio, production, delinquency, and loss goals
  • Work with direct managers and training resources to assist with agent training, development and ongoing evaluation process of associates
  • Work with Default Servicing Compliance, Quality Assurance, and Contact Center Support teams to ensure effective management if quality control, productivity, delinquency, and loss goals
  • Partner with HR team in efforts related to personnel hiring, development, and disciplinary counseling
  • Participate in disciplinary/personnel issues up to and including termination of staff when necessary
  • Plan and conduct regular and ongoing team meetings and ‘one-on-one’ manager development meetings (as needed)
  • Responsible for monitoring schedule, attendance & productivity of the default management associates
  • Additional ad-hoc projects/duties as assigned and as business need dictates
  • Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo
  • Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
  • Experience in Indirect Auto default management, with significant experience in the Non-prime/Sub-prime segments
  • Grade 20: 5-8 years experience in call center management, collections & operations management
  • Grade 22: 8+ plus years experience in call center management, collections & operations management
  • Strong communication and presentation skills, to be effective in cross-functional and project team environments
  • Demonstrated ability of strong knowledge of Microsoft Office products
  • Travel to Decatur two to three times per month
4

Collections Manager Resume Examples & Samples

  • 5 - 7 years experience in commercial credit & collections
  • 3 - 5 years of management experience
  • Strong working knowledge of process flows and understanding of database systems
  • Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively
  • Demonstrated ability to collaborate effectively with internal or external business leadership
  • Enhanced understanding of bankruptcies and other forms of business failures
  • Strong knowledge of bankruptcy and insolvencies is preferred
  • Bachelors degree in Business, Finance or Accounting
5

Collections Manager Resume Examples & Samples

  • Executes sound and effective collection strategies inclusive of collection calls to delinquent accounts for resolution of past due balances to meet required business needs and performance measurements
  • Maintains cross-functional working relationships with Finance, Customer Service, Operations, Sales, and other business partners to ensure adequate flow of information and resolution of all customer invoicing concerns
  • Reviews and analyzes customers' open receivables for control of outstanding receivables within established lines of credit and terms of payment
  • Mentors and trains collectors and strengthens working relationships within the billing and collections functions
  • Providing associates timely, candid and constructive performance feedback; developing associates to their fullest potential to enhance career growth; recognizing and rewarding associates for accomplishments
  • Minimum of 10 years Collections experience with a minimum of 5 years in management
  • InfoLease experience a plus / Thorough understanding of Customer Relations Management
6

Collections Manager Resume Examples & Samples

  • Review and monitor assigned accounts receivable aging report for collection efforts
  • Placing direct phone calls and E-mails to product line managers
  • Works closely with the Billing Department on cash allocation and accurate invoicing
  • If service were to be stopped for non-payment, this position would be responsible for working with legal staff in sending of a demand letter
  • Turning accounts over to the companies outside Collections Agency if warranted
  • Relays to Controller any and all accounts that need to be written off to bad debt
  • Maintain accurate records for weekly reporting of selected accounts receivable clients to management
  • Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account
  • Assist with the clean-up of RU’s (unapplied receipts), short paid invoices and Charge Backs
  • Identify reasons attributing to account delinquency and discuss them with management
  • This position requires at least 5 to 10 years of experience in collecting, accounts receivable or a related area
  • This position requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required
  • Display assertiveness in all collection efforts
  • This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
  • Incumbent must be multitask oriented, organized, set priorities, work independently and meet deadlines and take pride in one’s work
  • Previous experience with Great Plains software is a plus
7

Collections Manager Resume Examples & Samples

  • Provides leadership and direction to Collections Team: Hires, trains, develops and motivates staff
  • Meets/exceeds business delinquency standards and objectives
  • Provides hands-on assistance to collections representatives, and conducts annual performance reviews
  • Identifies effective collections methods that support business objectives and values
  • Drive improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy
  • Coach, provide direction, and enforce policies/standards to help the team achieve departmental goals and objectives
  • Ensures regular communication of portfolio performance, trends, and root causes of delinquency to originating centers, vendors, and management
  • Receive, research & respond to management elevations, following through to resolution
  • Identification of potential At Risk accounts and partners with internal organization to mitigate financial losses
  • 2 years of commercial collections, leasing, financial services, and/or related customer service experience, including 1 year of supervisory or management experience
  • General accounting principles of accounts receivable processes and account management
  • Effective at managing multiple priorities
  • Strong facilitation & change management skills
  • Team player & action oriented self-starter
  • Demonstrated leadership attributes; organizational & time management skills, customer driven approach, cross functional teamwork, analytical decision making, strategic implementation & management of operational performance
  • Project Management experience
8

Collections Manager Resume Examples & Samples

  • Bachelor’s degree in history, museum studies or related field, or equivalent work experience, including specific involvement with exhibition coordination, packing, international and domestic shipping, and insurance
  • Knowledge of preventative conservation, condition reporting, and proper art handling
  • Familiarity with museum registration-related records and record keeping, collections management theories, and ethical principles and professional practices related to museum registration
  • Use of hand and power tools, as well as valid driver’s license a plus, but not a requirement
9

MB Collections Manager Resume Examples & Samples

  • Manage and develop a team of Supervisors, including personnel issues (hiring/terminations)
  • Ensure department goals are met through reporting/trends/tracking
  • Ensure regulatory compliance - manage audits, both internal and external
  • Establish policies and controls in managing operations
  • Manage budget and staffing - including forecasting and projecting volumes/losses
  • Complete account reviews and provide feedback for corrective action
  • 4-year degree course completed
  • Minimum of 2-year managerial experience in a BPO or Call Center Environment
  • In-depth knowledge of the type of products and services handled by your section
  • Experience in production
  • Experience in client services management
  • Experience in project and risk management
  • As an Assistant Vice President at Chase Mortgage Banking, he/she will be responsible for planning, organizing and overseeing activities for the line of business. He/She will directly manage a team of Supervisors and Specialists performing the abovementioned tasks and will be directly co-managing with the US Management Team. He/She is also accountable for the assigned team?s Key Performance Indicators, Customer Satisfaction ratings and SLA delivery
10

Pre Write Off Collections Manager Resume Examples & Samples

  • Experience in Consumer Operations, Collections, Recoveries and potentially Risk Management with relevant people management experience
  • Knowledgeable in Collections regulations, compliance and controls
  • Strong Business sense, with the ability to balance effectiveness and efficiency trade-off in an operations environment to support business growth. Change agent
  • Experience in managing all key asset products in GCG - Cards, Personal Loans and Mortgages
  • Proven ability to leverage technology and automated solutions
  • Adept at developing and maintaining productive cross-functional working relationships. Prior matrix management and influencing responsibilities
  • Sound appreciation of cultural challenges in working with a geographically diverse team
11

Collections Manager Resume Examples & Samples

  • Develop clear and easily used interactive sas code
  • Quickly debug sas code in order to troubleshoot reports
  • Proactively identify new initiatives to drive sales, increase revenue, decrease costs, improve operations and increase business profitability
12

Collections Manager Resume Examples & Samples

  • Bachelor's Degree in automobile preservation/ restoration, car design history, and/or museum studies
  • Ability to client face
  • Experience handling, transporting, driving, and storing a vast range of automobiles, motorcycles, and related artwork
  • Experience maintaining inventory of collections
  • Comfortable working within a faced-paced and dynamic environment
  • Ability to drive manual, automatic, and PDK transmissions
  • Exceptional communication and organization skills
  • Ability to budget
  • Experience with The Museum System (TMS)
13

Collections Manager Resume Examples & Samples

  • Desirably minimum of 5 years collections-related activities
  • Ability to multi-task various projects and have strong project management skills
  • Strong analytical skills and should have good understanding of the systems, processes and MIS in a collections environment
  • Advanced Collection & Legal framework
  • Good Leadership Skills (Leading Teams and is a manager of managers)
  • Strategic & Analytical Thinking and Input
14

Collections Manager Resume Examples & Samples

  • Applicants must have previous experience working in an art or media collection; past experience managing or directing the daily logistics of a collection or arts foundation preferred
  • Applicants must have a bachelor’s degree focused in art history, communications, archives or a related field; Master’s Degree in Arts Administration or ALA-accredited Master’s Degree Archives/Information Studies preferred, plus two years of related experience
  • Applicant versed in handling fragile historic photographs and/or film preferred
  • Applicant with considerable knowledge of modern archival standards as well as archival procedures preferred; experience in the long-term management and preservation of electronic records and digital assets a plus
  • Applicant experienced in matters of licensing and syndication preferred
  • Ability to communicate and promote the Life Picture Collection required. Additionally, candidate must be able to multi-task, plan, assign, supervise and participate in the work of one or more staff members engaged in arranging, describing, and indexing archival holdings
  • Ability to establish and maintain effective and collaborative relations with internal and external contacts necessary. Additionally, candidate must prove willing to use diplomacy and discretion when providing or limiting access to collection imagery
15

Collections Manager Resume Examples & Samples

  • Minimum of 2- 3 Years’ experience in the Accounting/Business arena
  • Strong knowledge of Microsoft Excel is a must
  • Must be well versed in Microsoft office Suite
16

Collections Manager Resume Examples & Samples

  • Monitor Chargeback team’s workload and prioritize when needed
  • Ability to train in all A/R, Billing and Collection Department processes
  • Provide process improvement ideas and feedback
  • Monitor daily work volumes of Collector, Biller, and A/R Specialist
  • Delegate individual projects as needed
  • Actively collect past due AIR, including resolving billing issues with assistance from the sales team
  • Responsible for research required for credit decisions; responsible for maintaining all credit files for assigned locations
  • Knowledge of the Accounts Receivable, Collections, Customer Service, Sales and Marketing functions
  • Big box retail experience a must
  • At least 10 years of Collections/Chargeback
  • Strong General Ledger knowledge and skills
  • Strong forecasting and analytical skills
  • Skilled at Microsoft Word, Excel and PowerPoint
  • Completed BS Degree in related field
17

Collections Manager Resume Examples & Samples

  • Manage Team of Collection associates responsible for the timely collection of all receivables due CFS
  • Responsible for overseeing all collection and customer service activities on accounts for customers identified as Major Customers, from contract booking to disposition, including equipment pick-up and other assets specific tasks
  • Builds strong relationships with Dealer Sales Channel to promote overall customer satisfaction, while protecting Canon’s interest, resulting in future sales of Canon products
  • Cross functional interaction to ensure billing, cash application and booking activities are completed per customer requirements and are completed in a timely fashion
  • Heavy customer interaction to resolve issues, ensure timely collection of open charges and promote the Canon Brand
  • Provide coaching and mentoring to associates as required to ensure a positive culture and career direction
  • Partner with Director of Servicing & others to develop and evaluate the team on key department metrics (e.g. delinquency, dollars collected, late fees and customer satisfaction)
  • Experience Required: Minimum 2 years prior management experience
  • Microsoft Excel and Word proficiency
  • Ability to effectively and efficiently multi-task
  • Strong command of Infolease application
  • Prior experience interacting with Federal, State & Local Governmental entities
18

Collections Manager Resume Examples & Samples

  • Direct and manage a team of 15-20 associates responsible for pre-charge off collection efforts on the indirect automobile portfolio
  • Experience in Indirect Auto default management, with significant experience in the Non-prime/Sub-prime segments required
  • Preferred skills also include experience in consumer banking, call center management, collections operational management
19

Collections Manager Resume Examples & Samples

  • Ensuring all customer invoices are paid on time and if not, such invoices are aggressively pursued within days of an invoice falling due
  • Determining the collection strategy for each customer and carrying out that strategy up to and including placing the account on credit hold and/or recommending the account be referred to collection
  • Maintain forecast of cash to be collected weekly and four weeks ahead
  • Report to Director on those customers who have failed to adhere to payment promises or payment plans
  • Process receipts of daily files from financial institutions for payments received and post receipts to invoice in the A/R
  • Liaise directly with client to determine correct application of payment if invoice cannot be determined
  • Work with local field Account Executives as required on any billing adjustments
  • Responsible for compliance with Escheat Reporting and all CBS internal controls, policies and procedures
  • Manage and lead team of 4 direct reports, and more than 20 other staff members working in the collections function; provide training for A/R and traffic system for both broadcast and digital advertising and inventory
  • Identifying process improvements and efficiencies; document procedures
  • Focus and skill at accuracy, attention to detail and consistency
  • Understand the need for controls
  • Initiative and self-direction
  • Effective problem solving and documentation skills
  • Ability to build good relationships with customers and suppliers
  • Provide proactive service to customers
  • Highly proficient in Excel and Microsoft office suite
  • Minimum of 10 years related Credit and Collections experience
  • Experience with Oracle and broadcast traffic systems a plus
20

Collections Manager Resume Examples & Samples

  • Master's degree, or equivalent work experience
  • Eight to ten years of experience in collections and financial services industry
  • Four or more years of management/supervisory experience
  • Advanced knowledge of loan collection techniques, policies, procedures, and principles of credit lending
  • Strong understanding of collection laws and regulations
  • Advanced knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
  • Thorough knowledge of on-line collection systems
  • Thorough knowledge of general organizational operations and procedures
21

Collections Manager Resume Examples & Samples

  • Develop strategies which lead to Citibank Australia meeting or exceeding best practice in terms of unsecured debt portfolio performance
  • Develop processes, procedures and strategies, in order to ensure best practice in terms of recovery of written off accounts
  • Implement strategies for pre-charge off collections that will mitigate possible risks and assist in meeting Delinquency, Roll Loss and NCL goals
  • Promote digitization/new technologies available in the market
  • Lead the implementation of all relevant credit/risk policies
  • Develop and implement appropriate strategies for 0-179 DPD
  • Utilise MIS and quality checks to drive results and adherence to standards
  • Develop and implement metrics and MIS to manage people and processes - take pre-emptive and corrective action as appropriate in order to lift productivity and results
  • Establish appropriate financial targets for Collections and ensure consistency and predictability in results
  • Robust forecasting to identify risks and provide early solutions to mitigate the risk/s
  • Manage controllable costs in line with business plan and forecasts
  • Ensure a high level of morale within the team with clear communication and reward mechanisms
  • Demonstrated management skills in a collections/call center environment and a strong understanding of debt management and the collections/credit life cycle
  • Sound knowledge of Debt Collections Guidelines, Privacy Act, Consumer Credit Code, Bankruptcy law and Banking Code of Practice
  • Proven ability to influence, build relationships and program management skills
  • Experience in leading transformational change and interpersonal skills to collaborate with and influence a range of business partners
  • Min. 5 years’ experience in a consumer collections/recoveries environment
  • Exposure to retail banking products (e.g. credit cards, personal loans) preferred
  • Ability to innovate and conceptualise solutions based on MIS
  • Relevant tertiary qualifications desirable
22

Collections Manager Resume Examples & Samples

  • Manage the CCO Supervisors and staff. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving concerns
  • Carry out management responsibilities in accordance with the organization's policies and applicable laws. This includes, but is not limited to, maintaining the integrity of the company's portfolio and delinquency levels while managing to service level and West goals
  • Participate in driving Process Excellence initiatives by leading a team, being a member, providing support for members or implementation of the initiatives by other teams
  • Foster and maintain positive working relationships with all divisions, regions, and outside vendors
  • Maximize servicing, collection, and skip tracing on all member dues, loans, assessments, and taxes to ensure a solid and secure revenue stream to maintain a strong portfolio. This includes, but is not limited to, maintaining delinquency consistent with the terms, conditions and parameters of all commercial financing deals and conduit financing
  • Develop and implement policies and procedures to ensure corporate goals for service level, delinquency, and net new defaults are achieved. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Develop and monitor new reporting tools to measure and promote goals and efficiencies
  • Bachelors degree from a 4-year college or 4-6 years combination of education and related work experience
  • Effective leadership skills to aid in building a cohesive team as well as developing individuals
  • Strong communication and presentation skills to effectively present information and respond to questions from managers, co-workers, clients and customers
  • Ability to effectively coach, mentor, and develop associates
  • Ability to work in a fast-paced environment while handling multiple responsibilities
  • Ability to build good working relationships with business partners
  • Good time management, problem-solving, and decision-making abilities
  • Intermediate level computer skills (Word, Excel, Outlook, Access, and PowerPoint)
  • Excellent Customer Service and Math skills
  • Strong Collection Skills
  • Financial Experience
  • Knowledge of Process Excellence and/or Six Sigma tools and methodology
23

Collections Manager Resume Examples & Samples

  • Ensures compliance with state and federal laws regulations for Government and Non-government and other third party payers. Thorough understanding of revenue cycle concepts including HMO, PPO, POS, EPO and capitation
  • Maintains ongoing knowledge of UB-04, HFCA 1500, ICD-9 and ICD-10 and other mandatory state billing forms and filing requirements
  • Facilitates the identification of issues and solutions by team members
  • Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
  • Monitors billing, collection, post payment review and correspondence and processes to determine improvement opportunities
  • Provides team members with opportunities for learning, creativity, and personal growth
  • Generates enthusiasm and commitment among team members; fosters and reinforces team-based results
  • Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
  • Experience and knowledge of Patient Accounting Systems and collection reimbursement applications in a multi-facility environment
  • Demonstrated success with building and guiding a team to develop and monitor billing and collection processes to meet organization goals and objectives
  • Experience as a Patient Accounts Manager
  • Experience in patient and payer relation processes including correspondence and payer inquiry methodologies
  • Bachelor’s degree in business administration, finance, accounting, health care administration
  • HFMA-Patient Accounts or Hospital Accounting Certification
24

Blood Collections Manager Resume Examples & Samples

  • Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives. Ensure resource capacity and efficient utilization of financial resources
  • Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
  • Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success
25

All-source Collections Manager Resume Examples & Samples

  • 8+ years of experience with intelligence and collections
  • Experience with intelligence research, analysis, production, intelligence collection and operations, counterintelligence, or threat support
  • Experience with collection requirements management
  • Experience with collection tools, including PRISM
  • Experience with conducting collection performance assessments and analyzing resource allocation or access development
  • Experience with analysis and production tools
  • Knowledge of the national SIGINT requirements process
26

Collections Manager Resume Examples & Samples

  • Directs the collection of past due accounts to maintain PFC's delinquency percentage and credit losses within acceptable levels
  • Five+ collections experience, preferably in the financial services industry
  • Two+ years management experience in a results-oriented environment
  • Strong interpersonal skills; good oral and written communication skills
  • Ability to maintain professionalism with highly challenging dealers/customers
27

Regional Collections Manager Resume Examples & Samples

  • To manage key performance metrics on the portfolio. Effective utilization of overall capacity to ensure maximum productivity. Manage cost and drive expense reduction initiatives
  • Regular reviews of current processes and ensure better control
  • Process improvements based on current activities and business requirements
  • Work closely with internal units like Risk, CI, Product, Ops and Sales to ensure meeting of our goals
  • Create a young vibrant & highly motivated team
  • Talented people to be groomed for taking up bigger responsibilities and roles
  • Regular Review of Portfolio and key performance metrics such as 30+, 90+, Entry rates, Exit Rates, ROR, etc
  • Review of capacity/op plan to ensure maximum productivity
  • Daily review of productivity MIS & Performance MIS
  • Regular team reviews – and updating the group on the progress and corrective action if any
  • Tracking of customer queries and escalations
  • External Agency Management; Act as a pivot between various vendors and Bank and at the same time and monitoring their performance on the various metrics
  • Regular reviews of current processes and ensure better controls
  • 8 - 10 years
  • 10 years preferred
  • Team management Skills
28

Collections Manager Resume Examples & Samples

  • A Bachelor’s degree or equivalent experience in a financial industry environment
  • Proficient PC & analytical skills
  • Must be a dynamic & self-motivated individual
  • Additional language skills are an asset
29

Collections Manager Resume Examples & Samples

  • Three to five years of experience in collections and financial services industry
  • One to two years of management/supervisory experience
  • General knowledge of loan collection techniques, policies, procedures, and principles of credit lending
  • Working understanding of collection laws and regulations
  • Basic knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
  • Some knowledge of on-line collection systems
  • Basic knowledge of general organizational operations and procedures
  • Ability to resolve moderate problems with minimal guidance
30

Collections Manager Resume Examples & Samples

  • Provide leadership to a team of Core Collectors, including leadership of collection strategy, portfolio reviews, and client advocacy
  • Participate in training programs and quality assurance efforts relative to default management
  • Continuous process improvement in order to most efficiently and productively handle work flow
  • Achieve financial objectives – net credit losses, non-performing assets and delinquency
  • Achieve satisfactory or better audit ratings for internal or external audits
  • Ensure every team member understands and follows the Commercial Collection Policy
  • Facilitate and promote Peer Mentor Program
  • Fully support Client Advocacy
  • Collaborate with stakeholders throughout the organization, such as EF Legal, Source Review, Sales, Credit, Documentations, Tax, Asset Management, Customer Service, etc
  • Two to three years of experience in collections and financial services industry
  • Minimum one year of management/supervisory experience
  • Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending
31

All-source Collections Manager Resume Examples & Samples

  • Experience with intelligence and collections
  • Experience with intelligence-related research, analysis, production, intelligence collection and operations, counterintelligence, or threat support
  • Experience with collection tools
32

All-source Collections Manager Resume Examples & Samples

  • They will be validating and distributing the ISR requirements as required
  • They MUST HAVE a minimum of 3-years of collection management operational experience with DOD or equivalent government agencies; a background in DOD or service manned or unmanned collection platform capabilities, collection planning, synchronization and execution
  • They MUST HAVE a thorough understanding of DOD and Service collection techniques, capabilities and applications. Knowledge of communication and dissemination architectures - (desired)
33

Adj Collections Manager Resume Examples & Samples

  • Collections experience - Understanding of FDCPA, TCPA and other state Regs for the US for C2C business in addition to B2B and legal collections and International collections laws
  • Collection Metrics – Understanding of KPI’s, Roll Rates and account receivable buckets
  • Strong negotiation and problem solving
  • Proficiency in Microsoft Office tools. (heavy on Excel and PowerPoint)
  • Ability to learn new software tools.... i.e. SAP, FIQAS
  • EBay experience: Buying and Selling
  • Extreme attention to detail and ability to double check own work and direct reports
  • Strong cross-functional leadership skills and comfortable with working with all levels of management
  • Possess good judgment and mature decision-making skills
  • Hands-on, resourceful, and a doer, able to work autonomously but also operate as part of a strong, cohesive team
  • >7 years of people management experience of which a minimum of 5 years in Customer Service Operations, Collections & Risk
  • >5 years Vendor Management Experience
34

Collections Manager Resume Examples & Samples

  • Five to eight years of experience in collections and financial services industry
  • Two or more years of management/supervisory experience
  • Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
  • Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
  • Basic knowledge of on-line collection systems
35

Collections Manager Resume Examples & Samples

  • Deliver collection of cash for the India Trade customers in accordance to agreed forecasts
  • Manage and monitor BU credit risk, granting credit terms, fraud and customer management
  • Ensure reduction of overdue trade debt
  • Review and resolution of customer disputes within prescribed time lines
  • Provide cash forecasting and setting targets
  • Agreeing customer payment plans in line with LexisNexis credit policy
  • Manage individual’s performance against LexisNexis competency model and team / individual KPO’s
  • Build, coach, and develop the India Trade collections team
  • Manage resilience across the team and succession planning. Champion career development frameworks and support training and development plans for individuals
  • Manages the team to act and acts as a single point of contact for business units or segments, regarding Collections guidance
  • Manages the team to act and acts as a single point of contact for GFSS projects
  • Manage customer/stakeholder expectations on GFSS accounting services and business benefits
  • Develop excellent relations and maintain regular contact with Business Unit CFO, Directors and Business Partners
  • Have 3 to 5 years’ experience of personally working in the Indian Market
  • A deep understanding of most aspects of credit risk and granting credit terms, fraud, customer management and cash collections
  • Extensive experience of using analytics to drive Collections
  • Experience of liaising with and influencing senior stakeholders
  • Proven ability to think strategically and use analytics to help steer the direction of cash collection
  • Experience of achieving results in an Indian BU environment
  • Strong people management experience, including coaching, developing direct reports and managing performance issues
  • Ideally will have some experience in the Industry
  • Collections skills : Credit Policy’s and standards for cash collection and management
  • Business skills: strategic capability and business acumen. Robust knowledge of financial processes and underlying product components and value
  • System knowledge: Excel (advanced level) and PowerPoint required, Hyperion and PeopleSoft preferable
  • Change manager and ability to build effective teams
36

Collections Manager Resume Examples & Samples

  • Supervise and manage the performance of Collections Supervisors
  • Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
  • Strong system skills
  • Detail oriented with intense focus on accuracy
  • Proven ability to prioritize and multitask on a daily basis
  • Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
  • Self-motivated; able to both work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
  • Strong organization, planning and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines
  • Strong leadership skills; ability to drive and motivate team to achieve results
  • Ability to work in a time-sensitive and high volume environment
  • Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding
  • Good strategic and problem solving skills to effectively influence decision making in key negotiations
  • Minimum 5 years of accounting and/or accounts receivable experience required
  • Collections and/or receivable reconciliation experience required
  • Between 3–5 years of management experience required
  • Six Sigma or other process improvement certification(s) preferred
  • Experience in tower, leasing, or communications industry preferred
  • Experience with Oracle applications preferred
37

Delinquency Collections Manager Resume Examples & Samples

  • Day to Day Management of the team that executes collections activities centrally for Barclays Kenya
  • Responsible for management of processes associated with administrative processes within the collections & recoveries retail segment of the bank in line with policy guidelines and regulations with the objective of executing efficient and effective administrative methodologies
  • Responsible for managing of workflow , with the objective of driving and embedding operational excellence
  • Responsible for liaison with the business network and collections & recoveries teams to ensure timely and end to end execution of collection support work
  • Provide guidance and support on administrative matters affecting the team under control in liaison with line manager and key stakeholders
  • In-depth knowledge of the full Barclays Retail product set-in country, local business services, and corporate business services
  • Detailed working knowledge of risk and credit policies and procedures
  • Good understanding of group structure and interfaces with other functions
  • Report writing and presentation
  • High level negotiation skills
  • Working knowledge of impaired policies
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook and Internet)
  • University degree or equivalent professional qualification
  • Awareness of Barclays Retail Group Credit Policies, Collection Policy and collection strategy
  • Detailed working knowledge of the bank’s operational environment, processes and procedures
  • Ability to work under great pressure to meet changing time deadlines
  • Detailed working knowledge of the bank’s frontline systems
  • A good understanding of workflow management
  • Exceptional time management skills
  • Knowledge of the Bank’s bookkeeping procedures and systems
  • Detailed understanding of the bank’s Performance Management model
38

Senior Collections Manager Resume Examples & Samples

  • Produce weekly and monthly reports and summaries for the senior leadership team
  • Conduct training and coaching daily/weekly/monthly on collection techniques, legal and administrative remedies, and compliance issues
  • Provide dealer performance assessment to assist in review of pending Credit Committee decisions as needed
  • Recommend initiation of litigation to Legal and Collections and track all litigation matters and those charged-off accounts that are placed with collection agencies
  • Actively advise and guide outside counsel as to direction of litigation and ensure that cost and fee containment policies are followed
39

Collections Manager Resume Examples & Samples

  • Maintain accounts receivable aging within agreed and accepted parameters
  • Manage the performance of Collection Analysts. Provide timely feedback
  • Manage all activities related to the reporting of debtors to third party collections
  • Oversee Collections Analyst interaction with sales representatives and sales management
  • Train and mentor Collection Analysts on customer interaction, product knowledge, and customer service
  • Review client accounts on an ongoing basis to assess collectability of receivables and to head off potential problem accounts
  • Audit collection calls and provide feedback for the Collection Analysts
  • Provide regular feedback to the Collection Analysts on their performance and client interactions
  • Assist other departments (sales, legal, general accounting) with collections activities
  • Lead special projects as required by senior management
  • Analyze and improve collections processes
40

Direct Collections Manager Resume Examples & Samples

  • Manages employees and teams of employees, from Entry to Master levels, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions
  • Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop
  • Manages the credit or collection activities in a country
  • Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment
  • Judges how much credit risk to support for a given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix
  • Negotiates with large customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments
  • Resolves issues with large customers
  • Proposes structural changes for the organization that will make it more efficient
  • First level university degree with a focus in business or economics; advanced degree in business preferred
  • English advanced
  • Typically 8-10 years of experience in a credit or collection function
  • Typically 0-2 years of supervisory experience
  • Content expert in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards
  • Ability to manage a team and to motivate and develop people
  • Advanced understanding of credit, finance, and risk mitigation tools
  • Excellent negotiation and relationship building skills
  • Demonstrated ability to plan and prioritize
  • In-depth knowledge of economic and political environment
  • Good conflict management skills
41

Collections Manager Resume Examples & Samples

  • Experience of managing product development for a multi-product label / brand. Knowledge / experience of childrenswear would be beneficial
  • Strong understanding of construction, patterns and manufacturing methods
  • Ability to manage in house collection development combined with CMT factory sampling to a tight CP
  • Able to manage and prioritize effectively across overlapping seasons and deadlines across a large team
  • Ability to work in a fast paced environment and to tight deadlines adjusting team priorities and deadlines as needed
  • Experience of working with Zedonk costing software
  • Italian language would be beneficial
  • Italian, Professional working proficiency
42

Collections Manager Resume Examples & Samples

  • May assist with the evaluation and authorization of medical holds or deferrals and conducts follow-up investigations to manage suspect product or issues related to deviations from procedure
  • Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to achievement of organizational goals
  • May manage the donor recruitment and or collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible
  • May serve as project lead for regulatory procedure implementation and process improvement initiatives. Coordinate department training and or communication protocols, including in-services, regulatory requirements and new staff training. May lead projects for equipment planning, preventive maintenance and validation. May manage additional regional services such as production planning and volunteer support. May serve as eBDR administrator for the Region or Division
43

Blood Collections Manager Resume Examples & Samples

  • Bachelor's degree in nursing, management or equivalent combination of education and related experience required. Master's degree preferred
  • Minimum five years of related experience including three years management experience required
  • Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly
  • Ability to work independently while developing functioning teams among staff
  • Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors
44

Collections Manager Resume Examples & Samples

  • Collaborates with division management to advise, evaluate, and facilitate changes in collections strategies
  • Responsible for strategic leadership, management and planning responsibilities including: repossession, replevin, foreclosure and charge off actions
  • Trains and develops collection staff including Supervisors and Leads as appropriate
  • Maintains knowledge of Fair Debt Collection Practices Act, Collection Laws and Fair Credit Reporting Act and ensures department compliance of these regulations
  • Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA) FHA (HUD), Veterans Administration (VA), and all private mortgage insurers (PMI) rules and guidelines
  • Participates in system upgrade testing, and implementation
  • Proposes changes to existing policy and procedures
  • May distribute daily management reports
  • Associate’s Degree in Business Administration preferred
  • Bachelor’s Degree in Business Administration preferred
  • 5 to 6 years consumer and or mortgage collections
  • 3 to 5 years in supervisory/management position
  • Alternative: Combination of education and experience (years /description) 6 years
  • Thorough knowledge of secured consumer loans, leases, lines of credit, and mortgage loans is also preferred
45

Collections Manager Resume Examples & Samples

  • Three to Five years sales, service or collections experience (at least 1 of those years managing a collections team)
  • Bachelor’s degree or equivalent military experience
  • Strong understanding of the collections functions with a bias for regulatory compliance under FDCPA and TCPA
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience
  • Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
  • Flexible and able to work well under pressure in a team environment
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
  • Customer service management experience
  • Experience in a consumer lending environment
46

Collections Manager Resume Examples & Samples

  • Effectively collects on past due accounts where the balance is owed by the patient or guarantor
  • Accumulates and postulates theories about collection activities and crafts pilot studies to ascertain the feasibility of those studies
  • Ascertains and measures employees’ productivity in many forms
  • Conveys a message of urgency to patients or guarantors about paying balance owed
  • Creates methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology
  • Sets tone and priority of department related to delinquent accounts
  • Creates new ways to obtain past due accounts
  • Works closely with the Collection Agency(s) to optimize when and which accounts are sent to them after our efforts have been exhausted
  • Oversees the follow up on accounts that have been sent to secondary insurance companies for payments
  • Coaches and assists assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations
  • Develops and institutes collection philosophy for multiple entities along with bad debt companies
  • Presents and effectively conveys MEDNAX Services, Inc. position on delinquent or incorrect payment to insurance companies, patients, MDs and department of insurance
  • Teaches and mentors team leaders
  • Coordinates activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization
  • Communicates collections of delinquent accounts problems and issues to department head and makes recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures. Advises staff within and outside the department of changes
  • Audits accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed
  • Coordinates activities related to collection of accounts with other departments to ensure activities are efficient and consistent with the rest of the organization
  • Keeps up to date with health care practices, laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities
  • Reviews hardship applications received from patients to determine if a discount should be granted
  • Serves as a liaison between the organization and outside collection agencies
  • Prepares monthly productivity and AGE reports for Collections Department
  • Maintains individual productivity and performance standards
  • Reports to work, meetings and professional obligations on time
  • Participates in administrative staff meetings and attends other meetings and seminars
  • Serves as a member of the Collection Department Team. Performs duties necessary to ensure the team’s projects/goals are completed
  • Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties
  • Adheres to MEDNAX Services, Inc., Department and HR policies and procedures
  • Two-to-four years related experience and/or training required; Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience
47

Collections Manager Resume Examples & Samples

  • Identify and implement industry, country, geographical, and currency-specific needs and requirements
  • Develop goals for, and monitor, Accounts Receivable (AR) balances
  • Work extensively with worldwide internal and external business partners to improve collections results against strategic financial efforts and goals
  • Generate, review, and evaluate reports for collection accounts, credit reports, and client accounts
  • Assist with project management and/or provides leadership for non-routine projects, e.g., process re-engineering, special projects, and system implementation
  • Bachelor degree in Accounting or related field
  • Minimum 5 years related and supervisory experience
  • Ability to make sound business decisions
  • Personable, positive, and enthusiastic attitude with capability to deal effectively with people both internal and external
  • High School Diploma or equivalent. Additional languages are an advantage
48

Collections Manager Resume Examples & Samples

  • Based on the Monthly Aging, collections letters are to be sent to all customers with balances less than $1,000 that are over 60 days past due as well as customers with balances greater than $1,000 that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days
  • Placing direct phone calls and E-mails to customers that are past due
  • Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing
  • If service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter
  • Turning accounts over to an outside Collections Agency after 60 days of collection efforts, service having already been stopped and the amount due is greater than $500
  • Maintains Bankruptcy files on customers within the assigned Company Numbers
  • Oversees and assists with the clean up of RU's (unapplied receipts), short paid invoices and Charge Backs
  • Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments
  • High School diploma (or G.E.D.) and a college degree is required
  • This position requires the incumbent to have at least 5 years of experience in collecting, accounts receivable or a related area
  • Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one's work
  • Has supervisory responsibilities on special projects concerning Collections
49

Special Collections Manager Resume Examples & Samples

  • Typically requires bachelor’s degree or equivalent and 12-15 years of related experience
  • 15+ years’ experience effectively leading/managing a team of technical professionals
  • Works well in a small team environment
  • Familiarity running Linux based applications
  • Candidate must have a TS/SCI clearance
  • Experience with NTM systems and their capabilities
  • Outstanding attention to detail and organizational skills
  • Experience with TTL operations
  • Knowledge of NSA/OCMC
  • Previous experience with TDOA/FDOA geolocation techniques
  • Help ensure training address all levels of user needs, spanning a variety of system capabilities
  • Bring operational and analytical perspective to COG development activities
50

Collections Manager Resume Examples & Samples

  • Manages collections activity for a specific cluster/s within the organization
  • Drives the collections for their specific cluster/s and working with several teams to ensure alignment between global processes and cluster specific requirements and outcomes
  • Focuses on collections function performed both in the global service center and within the country
  • Assumes responsibility over a group of clusters within his/her scope with a view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on a cluster and global level
  • Ensures effective and efficient collections for the assigned clusters, such that the measurements show continuous improvement whilst aligning processes to the global standard
51

Collections Manager Resume Examples & Samples

  • Must have working knowledge of Government Collections processes(Medicaid and Managed Medicaid Payers)
  • Ability to Identify Trends
  • Must be flexible
  • Proven track record of inventory management and account resolution
  • Proven track record managing staff productivity and quality
  • *ONLY APPLICATIONS WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***
52

Collections Manager Resume Examples & Samples

  • Oversee a large global collections team across all products, including Advertising and Professional Information Business
  • Manage collector portfolios, workload, changes in priorities, aging and allowance for bad debt analysis within the Cforia, Collections Workbench tool
  • Interface with the regional sales coordinators, sales, operations support and strategy to handle billing inquiries
  • Interact with internal and external customers to gather additional information and negotiate settlement of claims
  • Maintain reporting hierarchies for customers, recording parent and child relationships that are detailed within our customer contractual purchasing agreements
  • Liaise with reporting team to ensure a high degree of accuracy on revenue reporting and manage any data issues that arise
  • Manage administration of customer account maintenance
  • Strive for continuous improvement in the management of the team, systems, and all associated processes
  • Establish and monitor Customer Account Quality Control metrics
  • Interact with Billing Services to identify, diagnose, document, and resolve issues in an organized and timely manner
  • Monitor new processes and workflows to ensure they work as intended and institute new policy where necessary
  • Manage intricate processes with complex billing/collections around specialized circumstances, such as Sanctions and other government regulations
  • Stakeholder relationship management
  • Forecasting of cash collections using promise to pay and other historical data
  • 5+ (7+ for Sr) years management experience of team of more than 7
  • Management of global accounts and staff preferred
  • Ability to manage challenging expectations effectively and resolve conflicts efficiently
  • Ability to adapt to constantly changing environments & priorities
  • Basic knowledge of functions related to the research and resolution of claims
  • Excellent communication skills; verbal and written as well as excellent phone etiquette
  • Ability to organize and interpret data as well as communicating analytic results/recommendations
  • Able to manage multiple tasks simultaneously to completion with sound business judgment
  • Ability to utilize market data as it relates to global collections
53

All Source Collections Manager Resume Examples & Samples

  • 5+ years of experience with intelligence analysis and collection requirements management, working in Central and Eastern Europe, the Levant, force modernization or power projection, missile defense, and space operations
  • 5+ years of experience in information operations and technical operations
  • 5+ years of experience with Microsoft Outlook, Excel, Access, and PowerPoint
  • Ability to travel throughout Europe and the US with a current passport, as needed
  • Experience in providing all–source intelligence collection requirements management, supporting Military Information Support Operations, special access programs, special technical operations, and SCI environments
  • Possession of excellent strategic, operational, and analytical skills
  • Current TS/SCI clearance with a polygraph preferred
54

Collections Manager Resume Examples & Samples

  • Recoveries for North , East Centralized and Digital Channels
  • Day-to-Day Responsibilities
  • Portfolio Management and Vendor Management
  • Education: Graduate/MBA
  • Experience: Incumbent need to have 10+ years of prior collections experience with at least 5-6 years in Collections of retail banking/Cards
  • Influential people leader with exceptional skills in leading and driving teams to achieve results
  • Knowledge of the collections/recoveries industry, preferably gained within a financial services environment
  • Ability to innovate and conceptualize solutions based on MIS
55

Regional Collections Manager Resume Examples & Samples

  • Assume responsibility for a group of countries/clusters within his/her scope with a view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on a cluster and regional level
  • Deploy strategies to ensure effective and efficient collections to improve OD7%, AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers. Ensure continuous improvement whilst aligning processes to the global standard
  • People Leadership for retained collections staff: hiring, induction, Objective setting, performance management, career discussions, compensation and separation; in line with the local HR practices of the region
  • Ensure performance management (KPI / Objective setting, reviews and assessment) of the employees, such that Collections are aligned with Regional AR teams
  • Manage and resolve and local issues related to process and people to ensure minimal risk to service delivery to the processes
  • Support set up and deployment of Operating system, mandatory to support the OTC / AR processes, performed at the countries
  • May include call monitoring for his clusters
  • Perform other adhoc tasks or projects as assigned
  • Participate in all transformational projects that impact the front end teams, with respect to the finance transformation / simplification or other projects. Ensure seamless alignment of processes to overall change ensuing
  • Work in tandem with cluster AR Manager on day to day priorities and develop synergies to drive effective results as one team – one goal
  • Customer Visits as necessary in cluster/countries to expedite collection, fix process issues and set the expectations right with customers in terms of payment behaviour
  • Cluster AR Manager, Regional AR Lead and Global AR Lead
  • Collector, Analyst, Collection Manager
  • OTC Team, Disputes Team, OTC BPO and Cash and Bank Team
  • CS, Counter, and Sales team
  • CFO and Cluster Top
  • Third Party Agency
56

CI / Humint Collections Manager Resume Examples & Samples

  • 5+ years of experience with directly supporting or conducting counterintelligence or human intelligence (CI/HUMINT) collection management
  • Experience with research in DoD, intelligence community, and CI or HUMINT tools, databases, reporting mechanisms, and resources
  • Experience with Microsoft Office, including Word, PowerPoint, and Excel and various forms of databases
  • Experience with briefing senior military and civilian decision makers
  • Ability to work both independently and in teams
  • Knowledge of US Army’s organizational structure, including Army intelligence organizations
  • Knowledge of counterintelligence and human intelligence mission sets
  • Knowledge of the CI HUMINT Requirements, Reporting, and Operation Management Environment (CHROME)
  • Knowledge of databases
57

Collections Manager Resume Examples & Samples

  • Drive improved collection results (aligned with annual operating plan) to achieve business unit, regional, and enterprise goals
  • Train team to utilize available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO and delinquency levels
  • Provides insight and information to the Credit Leader on challenging accounts
  • Provide timely and accurate analysis & reporting (monthly)
  • Visit customers and sales offices periodically to build partnerships and trust
  • Contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises
  • Monitor assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Team Leader/Manager. Prepares and recommends over line approval requests and approves within their Level of Authority
  • Follow up on legal documentation, including lease documentation, required for a given customer account
  • BS/BA in Finance, Accounting, or other Business degree is required
  • At least 5 years of experience within the credit and collections function; demonstrated leadership experience
  • Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers
  • Must exhibit a solid professional business image with a team player attitude
  • Demonstrated ability to negotiate and effectively communicate judgment decisions
  • PC literacy and basic Microsoft Office literacy required as well as understanding of EDI. Knowledge of Oracle a plus
  • Basic understanding of financing, including the preparation of amortization schedules
  • Must possess a high energy level
58

Collections Manager Resume Examples & Samples

  • Oversight of day-to-day process of the collections function
  • Monitor daily workload to ensure all items are worked and resolved in an accurate, timely fashion
  • Create detailed workflow documentation of the processes and procedures
  • Assist in creation of meaningful reporting for senior level management
  • Ensure timely notification to appropriate management and departments of potential write-offs
  • Provide direction, planning, leadership, supervision and overall management of the Collections function
  • Maintain and create quality measures, departmental standards and service level agreements
  • Conduct assessment of job functions and purpose to ensure staff properly matched with their position
  • Develop, implement & promote staff education opportunities that offer professional development and skill enhancement
  • Responsible for maintaining department level SLAs
  • Continually evaluates processes and procedures; coordinate change as needed
  • Responsible for staffing and training of assigned functional area
  • Evaluate associate performance and recommend annual merit compensation
  • Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above
  • Collections training development and delivery experience
  • Experience with large transactional sets
  • Excellent written and verbal communication
  • Excellent interpersonal skills working with internal and external customers
  • Ability to deal with customers in a friendly, courteous, timely and thorough manner
  • Proficient in Microsoft Office Suite (Word and Excel)
  • Proficient in use of Oracle (preferred)
  • The ability to prioritize workload and meet tight deadlines
  • Ability to work independently as well as be part of a team
  • 6+ years in leadership/EE Management
  • 10+ years experience in Accounting or Finance
  • Experience managing collections process and collections workforce
  • Experience with functional commercial collections
59

Collections Manager Resume Examples & Samples

  • Train and manage a team of recovery specialists to work with Sellers on loan repayment solutions
  • Establish, administer, and maintain metrics to measure and track performance of the team
  • Measure performance against standards and drive continuous improvement
  • Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the groups functions
  • Drive innovation across the total delinquency cycle ranging from past due collection dialer calling, skip tracing, bankruptcy and litigation activity
  • Track and report on bad debt write-offs. Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt
  • Be energized by an entrepreneurial environment, which is persistent and resilient
  • 4+ years experience in consumer and/or business loan collections
  • BS degree in Finance, Mathematics, or Accounting desired
  • Experience building and implementing a predictive dialer collections environment using models to prioritize outbound strategies
  • Experience managing to metrics to understand effectiveness of strategies through A/B testing of collection communication
  • Knowledge of compliance and risk management for commercial and consumer lending environments
  • Strong track record managing and training a collections or loan servicing team
  • Strong empathic communication style and a desire to help Sellers return to Square
  • Contagious passion for Square’s mission
  • Previous experience with FinTech is a plus
60

Regional Collections Manager West Resume Examples & Samples

  • Management of the full collections process in Region, including pre-reminder, reminder & collections processes (incl. debt sale), policies, managing, training & coaching of Collections Managers in the Region, quality assurance and supporting Market’s Colls Managers in management of third parties where collections processes are outsourced
  • Preserve customers from payment delinquency and maximizing collection process performance
  • Ensuring that on each market we handle customer payment difficulties with sensitivity and tactfulness
  • Constantly (weekly/monthly) monitor and report of the collection performance effectiveness for the region and drive continuous improvements process
  • Proactively respond to variances in targets and service levels
  • Resolve problems
  • Determine & drive (ownership) system improvements
  • Drive continuous implementation of challengers (using A/B testing)
  • Working closely with Collections Strategy Manager and Collections & Debt Recovery Director on testing and implementation of alternative (modern) solutions during repayment, reminder & collections processes
  • Partner with the Country Managers to ensure that the critical path is followed to successful collections and payment performance
  • Seek for efficiencies and help preparing improvement plans for mentioned markets
  • Take active part in preparation of IPF Digital budgets for mentioned markets
  • Lead on the introduction of collections processes in any new market we enter if needed
  • In markets where we do not have in place an appointed collections specialist or manager (if needed)
  • Manage the activities of the collection process for the Company
  • Daily interaction with the collection partners, leading and motivating internal and external collection teams
  • Constantly monitor and report of the collection performance effectiveness
  • Deliver customer growth, meeting and exceeding expectations through ensuring we have fit for purposes collections processes and partners in place across all markets in West Region
  • Promote excellent team work across collections managers
  • Identify all opportunities to grow and develop the business – this could be opportunities to increase customer profitability, retaining customers, thinking of new ways to meet our customer needs and delivering an all-round excellent customer service
  • Put customer experience and innovation at the heart of our business processes – value our customers and those that value them
  • From the offset, maintain and demand high levels of customer service from yourself, your suppliers, outsource partners and in the technology, that is used – instil this approach across the rest of the digital business
  • Create a working environment that supports optimum workforce productivity, engagement, effectiveness and efficiency
  • Be playful, be brave, be curious
  • Care about what we spend to ensure the teams hard work translates into profit
  • Treat this business like it is your own
  • None – we care about who you are as a person, your attitude and what you can bring
  • Fluent in verbal and written business English (essential)
  • Strong negotiation, interpersonal skills with the ability to build a performance culture
  • Administrative, analytical and communication skills
  • Ability to display a flexible approach to problem solving issues whilst working within established credit framework
  • Ability to work within an ambiguous environment, and create appropriate structure and processes
  • Teamwork & team management experience
  • Leadership - A great motivator
  • Able to influence others
  • Brave
  • Flexible – happy to roll your sleeves up when needed
  • Self-motivated and commercially minded
  • High personal energy and enjoy a lively environment
  • Collections process
  • Credit cycle
  • Lead or managed a collections team or function
  • Collections and customer service experience
  • Know how to get the best out of people
  • Worked within digital financial services (Desirable)
  • Co-operated with 3rd party partners
61

Collections Manager Resume Examples & Samples

  • Extensive knowledge of collection policies and procedures for personal banking and small businesses of the Bank
  • Solid knowledge of Personal Banking and Small Business products, services, policies and procedures
  • Proven communication skills to optimize collection effectiveness
  • Adequate knowledge of the operational procedures of the collection unit
  • Adequate knowledge of legislation and legal procedures as well as all legal implications that have an impact on recovery and losses
  • Adequate knowledge of the Bank's systems, and particularly of automated collection systems
  • Skills with computers (i.e. familiar with Windows and able to work with Windows programs)
  • Organizational and motivational skills and the ability to prioritize, delegate and operate with a variety of tasks and simultaneous situations on a constant basis
  • Good negotiation and analytical skills in order to coordinate and present alternatives to clients
62

Collections Manager Resume Examples & Samples

  • Direct performance and review of Accounts Receivable aging analysis, cash receipt forecasting, collection aging management, Accounts Receivable reserve analysis, performance reporting, and other special projects
  • Effectively manage all Collection-related North America escalations and drive account suspensions and suspension resolution routinely
  • Demonstrate superior leadership to represent Facebook Finance on Client calls – including effective management into Clients’ Finance, Agency, and/or End Customer Media team, along with various other support teams
  • Ability to develop and deliver Collection process enhancements and other Collection training materials to Facebook Finance, Sales and Finance staff - along with best-in-class desktop procedures for North America Collections into our outsourced provider
  • Promoting customer goodwill through professional Collection management and relationship building
  • Support the Facebook Sales Organization by actively seeking and developing partnerships, understanding the business requirements and ensuring communication is maintained at the highest standards
  • Support/Own all SOX and Internal Audit activities in relation to the Collection function while ensuring integrity and compliance at all times
  • Oversight of cash application for accuracy and timeliness, including customer account discrepancy resolution
  • Month end close reporting responsibilities
  • Oversight of Third-party Collection Agency performance and reporting
  • Support negotiated settlements with debtors, in accordance with company policy, while driving timely and accurate coordination with Facebook Legal/Outside Counsel legal team members based on individual cases and amounts
  • Participate in collection forecasting and other ad hoc management reporting and projects as needed
  • B.S. in Finance, Accounting or equivalent
  • 8+ years of Business to Business Commercial Collection/Credit management experience
  • 3+ years in Staff Supervisory role
  • Versed in credit/collection law and best practices
  • Project management capability
  • Communication, negotiation and public speaking skills
  • Experience with Oracle/Salesforce/other ERP system
  • Experience using Excel and PowerPoint
63

Collections Manager, Global Collections Resume Examples & Samples

  • Fluent in English and German - additional EU languages such as French or Italian a plus
  • Collections experience – This includes but not limited to C2C, B2B, legal collections, long term monitoring and International collections laws
  • Ability to lead a team, demonstrating inclusiveness and developing people
  • A global mind-set and ability to work effectively with people and teams from various cultures and time zones
  • Project Management, highly skilled in managing multiple work streams and projects with a fine eye for detail, quality, and deadlines
  • A proven track record of being self-motivated
  • Highly organized while possessing a disciplined approach to working in an ambiguous world
  • Proficiency in Microsoft Office tools
  • Strong presentation skills – both written and verbal; ability to create, present to and persuade via Power Point
  • >5 years in Customer Service Operations and or Collections & Risk
  • >2 years Procedure Development and or Audit Experience
64

Fixed Site Collections Manager Resume Examples & Samples

  • Manage the collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible
  • Establish and oversee deployment of appropriate staffing levels to ensure the efficient and effective collection of blood and blood products to meet annual collection goals and regional patient need
  • Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives
  • Minimum five years of related experience including three years management experience required. Knowledge of blood collection techniques desired
  • Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors. Experience working with unionized staff desired. Proficient with Microsoft office applications
  • A current valid driver's license and good driving record is required. Flexible to work a highly variable schedule that includes extensive daily travel & as-needed overnight trips
65

Collections Manager Resume Examples & Samples

  • Ideal candidate demonstrates initiative, assertiveness, and integrity
  • Ideal candidate is highly organized, detail-oriented, and demonstration continuous ability to multi-task with limited supervision and able to thrive under pressure in order to meet deadlines
  • Analytical, problem-solving and root cause analysis abilities, with statistical analysis foundation
  • Experience with outsource providers
  • Proficiency in online advertising
  • Experience working in collections/credit in a multinational company
  • Experience working with or in support of diverse communities
66

Collections Manager Resume Examples & Samples

  • 1+ years in Management role
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
  • Parking management experience is preferred but not required
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving
  • Ability to be approachable and facilitate coaching conversations with employees and managers
  • Ability to encourage open expression of ideas and opinions
  • Ability to communicate professionally and effectively with all levels of the organization
  • Demonstrates a sense of urgency and timeliness
67

Collections Manager Resume Examples & Samples

  • Placing direct phone calls and e-mails to product line managers
  • Responsible for working with legal staff when non-payment is required
  • Working with the Collections Agency if warranted
  • Minimum 5 to 10 years of experience in collecting, accounts receivable or a related area
  • Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel)
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
  • Multitask oriented, organized, set priorities, work independently and meet deadlines and take pride in one’s work
  • Great Plains software experience preferred
68

Collections Manager Resume Examples & Samples

  • Experience in museum collections required
  • Experience the culture of working for an institution consistently ranked as a “Great College to Work For” by The Chronicle of Higher Education
  • Experience a mission driven organization based on a strong Christian commitment (www.baylor.edu/about)
  • Experience our beautiful campus with access to libraries, museums, and recreational facilities such as our fitness center, athletic courts, an indoor swimming pool, and the Baylor marina to name a few
  • Experience Baylor athletics with reduced admission or free access to athletic events
  • Experience Baylor through many more wonderful events and programs that take place on campus each year
  • Conveniently located in Waco, Texas, Baylor University is approximately 90 miles from both the Dallas-Fort Worth and Austin areas. To learn more about life in Waco, visit http://wacochamber.com/community/about-waco
69

Consumer Debt Collections Manager Resume Examples & Samples

  • Supervises the daily operation their assigned unit and other units in Consumer Debt Collections as needed. This oversight includes work queue management, phone and skill assignments, productivity, quality and control, manpower allocation, procedure interpretation & updates, member issue resolution, quality of cure rates, and coaching, development and evaluation of employees
  • Responsible for the management, monitoring, trending and forecasting of past due consumer loans, preventing and recovering charge offs
  • Understands that curing past due loans and preventing & curing charge offs is critical to the overall success and financial health of the Credit Union
  • Responsible for the performance of third party agencies used in the collection activities including repossession agencies, legal firms, collection agencies, etc. as it relates to Consumer Debt Collections
  • Ensures that member data transmitted to and from third parties is accurate and transmitted via secure channels
  • Ensures that third parties are performing to appropriate standards and within the required standards for legal and regulatory compliance
  • Ensures that recoveries from third parties are processed in a timely manner
  • Works with settlement offers to ensure they are within policy and gain the appropriate amount of recovery for PSECU while balancing the consideration of the member situation
  • Assists in developing procedures and productivity measurements to gauge the quantity and quality of production
  • Ability to manage all collection aspects of various consumer loan products as they are assigned including unsecured, negative share, secured loans, repossession of autos, disability claims, charge-off, collection legal actions, writs and forgeries
  • Oversees all aspects of legal collection activities including but not limited to filing complaints, maintaining appropriate status and documentation on existing legal cases, collecting on judgments, filing replevins, and performing asset searches
  • Responsible to make sure all Cease and Desist requests are processed immediately
  • Responsible to ensure that the charging off of loans is processed on time and incompliance with rules and regulations
  • Reviews and approves loan modifications prior to Credit Committee review
  • Reviews and cures all manager-escalated calls and account research requests
  • Assesses account situations and determines the threat of fraud and escalates to Loss Prevention & Security as appropriate
  • Evaluates employees' performance at least bi-annually, and, when applicable, assists in the administration of disciplinary action
  • Develops key collection skills in employees including collection call effectiveness, payment generation, and skip tracing for unreachable members
  • Able to perform the functions of their staff for at least one hour each month
  • Responsible to coordinate staff schedules and make assignments that contribute to an acceptable delinquency and charge off ratio that can ultimately result in an acceptable CAMEL rating and successful audits displaying effective management of assets. This includes appropriate oversight and assignment of queues, schedules, training, inbound contacts, outbound contacts and other workflow items
  • Assigns credit bureau reporting complaints and ensures they are processed timely to avoid loss of claim
  • Provides research for member complaints to the Executive Administration area (i.e. Department of Banking, Better Business Bureau, etc.)
  • Compliance with all applicable laws and codes to include but not limited to, Fair Dept Collection Practices Act, Fair Credit Reporting Act, Pa Statutes and codes, Bankruptcy Code and Rules, Motor Vehicle Sales Act, Telecommunication Practices Act, Military Lending Act, Repossession Laws, Fiduciary Code and the Rules of Civil Procedure
  • Interfaces with and represents PSECU to a wide variety of outside groups, such as vendors, outside specialists, associations and seminar attendees
  • Assists in the development of unit goals and objectives
  • Responsible for effectively managing risks within the scope of assigned job responsibilities. This includes assisting in annual review of controls and procedures used to mitigate risk
  • Effective management, use and enhancement of systems designed for collections to maximize productivity and management of workflow
  • Assists in the maintenance of the unit policy, procedures and web help and ensures that procedures match, are applicable and support actual operational functions
  • Responsible for the orderly maintenance of the area assigned to the unit; including adequate care of furniture and equipment to keep same in a condition suitable for effective performance of unit functions
  • Conducts research relating to the unit's mission, as assigned
  • Assists in the interviews, hiring, and training of new employees to the unit
  • Provides on-the-job training to develop the technical skills of all employees. Make recommendations of training opportunities to strengthen employee skills
  • Keeps the Department Manager advised of unit status
  • Disseminates information through frequent unit meetings
  • Resolves member problems professionally both over the phone and through correspondence
  • Reviews and interprets modifications made to laws and procedures pertaining to all collection activities to ensure that PSECU is complying with regulations
  • Responsible for the establishment and ongoing maintenance of an effective system of internal control within the scope of assigned job responsibilities
  • Knowledge - Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for job. Maintain up-to-date knowledge of PSECU’s Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Maintain knowledge PSECU’s goals, culture, philosophy, products and services, bylaws, policies, and internal practices
  • Workflow Management - Manage time effectively; meet deadlines; and produce quality work requiring little or no review. Manage high volume of work assignments
  • Judgment - Exercise good judgment and appropriate decision making within scope of job
  • Communication - Effectively communicate with audience appropriate content and detail both verbally and in writing
  • Relationship Management - Maintain strong and effective interpersonal skills and effective working relationships with all stakeholders, both internal and external. Demonstrate PSECUs Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics)
  • People Management and Development
  • Repetitive movement of hands and fingers, i.e., for typing or writing
  • Ability to reach above, at and below the waist
  • Occasional bending, kneeling, stooping and/or squatting
  • Auditory acuity
70

Regional Collections Manager Resume Examples & Samples

  • Ability to manage and lead within a matrix environment and with a diverse group
  • 5 years’ experience in collections and accounts receivable
  • Strong organizational planning, communication and presentation skills
  • Relationship management and stakeholder engagement skills
  • Excellent experience in business processes
  • High level written and verbal communication skills
71

Collections Manager Resume Examples & Samples

  • Minimum of 5 years’ experience in leading a credit and collections team in a multinational setting
  • Experience in working as a credit & collection agent
  • Experience in working in a shared service setting
  • Experience in process improvements through data analysis
  • Experience in target & KPI setting and monitoring
  • Experienced with SAP
  • SAP collections module
  • Expert level in Microsoft excel
  • Proficiency in other Microsoft applications
72

Collections Manager Resume Examples & Samples

  • Oversee Collection Coordinator to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss, and minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm
  • Work with the DC Partners in the management of their accounts receivable, conducting meetings and keeping them informed of potential collection issues
  • Provide a monthly collection projection estimate to management by the third working day of the new month with a detail report to follow no later than the sixth working day
  • Review the status of assigned accounts, particularly for delinquent accounts receivable; correspond with the responsible attorney and/or relationship partner to determine the best course of action; follow through with clients to maximize timely collection results each month
  • Update collection effort comments and contacts in the ARCs collection system on a timely basis
  • Primary resource for preparing the >100K & Aged 60 Days Receivable report for the Firm-wide Billing & Collections Committee
  • Respond to client and attorney billing and collection inquiries promptly and completely; usually clearing client requests with the responsible partner before releasing any data. Inform Director if you are unable to meet the requested deadline
  • Negotiate client settlements with advice and consent of the responsible attorney. Prepare documents for write off of accounts receivable adhering to the firm's approval policy
  • Act as a resource to obtain payment allocation details from client contacts
  • Coordinate with billing liaisons and/or responsible partner to determine timing of payment for corporate transactions
  • Research disputed account balances; obtain copies of billing statements, checks received and remittance advices; correspond with timekeepers regarding client questions; formulate proposed responses for the responsible attorney and relay that information to the client when approved by the responsible attorney
  • Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate mattes to be closed where appropriate; work with the departed attorney to collect open invoices
  • Ensure effective administration and communication of departmental and Firm policies and procedures
  • Enforce guidelines set by Management, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed
  • Advanced analytical and problem solving skills with the ability to fully utilize tools to compile and analyze data
  • Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment
  • Ability to lead, direct, train and manage team
  • Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
  • Consistently demonstrates judgment and discretion in a results orientated environment
  • Knowledge of negotiation skills and collection techniques
  • Personable individual who fosters a collaborative business style
  • Aderant, ARCs, MS Word and Excel experience preferred
  • Strong organizational and time management skills, including the ability to organize self and others
  • Commitment to maintaining confidentiality of client and office information and adhering to the Firm's Core Values
  • Commitment to the office and firm
  • Commitment to professional growth and development
  • Minimum of 6 years of heavy volume collections experience, preferably some in a large law firm environment
  • Minimum 3 years of collections management experience supervising a team
73

Collections Manager Resume Examples & Samples

  • To ensure team is efficient and effective, giving on-going support to Collection Team Leader and Collections Officers
  • Organise, prioritise and delegate workloads
  • Manage the team on a day-to-day basis through given systems and procedures
  • Conduct effective appraisals for all team members
  • Maximize collection of overdue cash flow and minimize bad debt provision
  • Directly supervise all collection processes and procedures to ensure that policies are fulfilled
  • Final Review of Delinquent Debtors File
  • Provide weekly / monthly / quarterly and ad hoc reports for the management with measurements against agreed KPI’s
  • Final Conversation with Delinquent Debtor Advising of intention to terminate and repossess
  • Issuing appropriate Termination notices
  • Ensuring that Customer Agreements are closed down on system correctly
  • Taking all necessary steps to protect the security of company’s assets
  • Liaising with Repo Agents to recover / Deliver Vehicle to appropriate Remarketing site
  • Administration of inventory disposal process
  • Reviewing files with Collections Team Leader / Company Solicitor ensuring appropriate action is being taken on recoveries
  • Liaising with Administrators / Liquidators & Lodging claims on behalf of VFS / Attending necessary meetings
  • Monitoring / Reporting Legal Recoveries to Senior Management
  • Attending Monthly Legal Review with Collections Team Leader / Company Solicitor / External Solicitors
  • Undertake any ad hoc tasks / projects to meet business requirements
  • Be responsible for your own health and safety whilst conducting business operations in accordance with Company policy
  • Develop and monitor alternative ways to collect/ recover bad debts, liaise with 3rd party lawyers
  • Undertake loss and recovery analysis on a contract by contract and portfolio basis
  • Develop and maintain collection strategy and process
  • Manage best trade-off between maximum collected amounts and customer experience
  • Recruit, develop, train and retain talented people for the team
  • Develop a result-oriented working environment within the team
  • Proactively ensure training and proper supervision of delinquency management in the team
  • Responsible for the compliance with service level standards in the team
  • Assess and ensure the competency of the team and reinforce accountability through Management by Objectives and monitor target achievement
  • Organize Best Practices sharing and implementation within the team- Undertake Remarketing and Asset Management Activities as required and liaise with EMEA’s remarketing team
74

Collections Manager Resume Examples & Samples

  • Ensures all loan, club dues, and maintenance fee receivables are worked to maximize cash flow and meet delinquency/default rate goals, and that programs, policies, and practices are in compliance with company guidelines, benchmarks, and applicable laws
  • Utilizes experience with a variety of collections and call center concepts, practices, and procedures to direct collections management in achieving performance, quality, and compliance results/standards
  • Designs and implements programs, policies, and practices so financial services is in compliance with federal, state, and local regulatory requirements (Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), etc.)
  • Tracks laws and regulations that might affect our policies and procedures
  • Oversees activity related to collections and agent training and development
  • Manages dialer campaigns and monitor agent activity via system reports
  • Coordinates regular meetings and shares essential information to team members/senior management
  • Ensures the comprehensive training and on-boarding of new hires, including all requisite acknowledgments (Privacy, FDCPA, Collector's Pledge, etc.) are signed and retained
  • Develops and implements systems, policies and procedures so owner issues are promptly handled and management is involved, as needed, to completely resolve them
  • Provides regular operational and performance updates to senior management and produces reports that give insight into collections operations
  • Approves time off requests/schedule changes, updating attendance tracker and distributing team member schedules
  • Handle owner issues promptly, involve management as needed in order to completely resolve them
  • A minimum of ten (10) years of experience in the credit and collections field required
  • A minimum of five (5) years of supervisory experience in the collections field required
  • Advanced understanding of Telephony software and configuration capabilities
  • Advanced ability to read, understand, interpret, and/or summarize legal documents (e.g. FDCPA and other laws, Receivable Purchase Agreements, Securitization Agreements, Servicer Agreements, CFPB Bulletins, etc.)
  • Intermediate knowledge of data, database functionality, and report writing
  • Intermediate knowledge of mergers and acquisitions
  • Computer proficiency in Microsoft Word, Excel, and Outlook
  • Understand how to develop and implement business strategies
  • Ability to take initiative and effectively adapt to change
  • Able to use sound judgment and work independently, with minimal supervision
75

Collections Manager Resume Examples & Samples

  • Functional Area
  • Time divided between spending time at a desk using a computer terminal; standing on ones feet and moving around multi-level museum facility; and working with collections management supplies such as archival packing materials, light meters, and museum dollies
  • Will be required to travel to other buildings on the SCU campus
  • Will be required to travel to outside customers, vendors or suppliers; for supplies related to collections and temporary registration management
  • Will be required to attend conference and training sessions within the Bay Area; and occasionally outside of California
  • Should be able to lift up to 25-30 pounds
  • Office(s) with frequent interruptions
  • Mostly indoor office environment
  • Office(s) with ambient noise from museum installations, museum work room area, and public visitors
  • Knowledge of professional collection management practices, procedures and principles
  • Previous fine art handling experience and sensitivity to object care
  • Proficiency and experience in using Microsoft Office including Word, Excel, PowerPoint; familiarity with relational databases and knowledge of PastPerfect collections management software. A willingness to learn new computer applications as required
  • Conscientious approach to work; initiative, self-directed, and a good problem solver
  • Experience providing exemplary customer service to internal and external clients
  • Previous supervisory experience and working with volunteers essential. Successful candidate must have the ability to work with a broad range of individuals, volunteers and/or other, within a diverse multicultural museum environment
  • Strong organizational skills and demonstrated ability to prioritize and manage multiple projects simultaneously in a fast paced, dynamic team environment
  • Strong research abilities
  • Ability to work flexible hours when needed, including pre-identified museum special events which can occur on weekend and/or evenings throughout the entire academic year
  • Understanding of and agreement with, the Jesuit tradition of service, and SCU mission of educating students of competence, conscience, and compassion
  • Master’s Degree in Art, Museum Studies, History, or a closely related field
  • Three to five years of collections management/registration work experience required
  • Possession of a valid California driver’s license
76

Collections Manager Resume Examples & Samples

  • To ensure a consistent and high quality execution of Collection Strategy through the leading, motivation, coaching and development of the Collections Team and Staff
  • To deliver the Collections delinquency & charge off results as set out by the business
  • Assist in formulating challenging performance and development objectives for all direct reports, providing regular feedback /coaching to ensure their maximum potential is achieved
  • Encourage an environment in which personal and business development is seen as a key business imperative
  • In the way you lead on a daily basis, be a role model for your people – doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working
  • Create a team culture which is enthusiastic towards change and passionate about the Collections Goals and Objectives
  • Manage attendance, monitoring and reporting on trends and ensuring procedures are appropriately applied
  • Responsible for the improvement of the EOS scores for Individuals and for making those individuals feel Valued
  • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas for development
  • Provide on-going development & appropriate succession planning for self and all direct reports
  • Translate and prioritise the Collection Performance Agenda into clear business operational plans and performance targets for Outbound areas, agreeing with Collections & Recovery Management team priorities and then feedback results on performance / best practice
  • Provide effective, on-going communication to Collections staff in order to build a clear understanding of on-going changes, to celebrate success and to ensure their engagement towards both personal and business objectives
  • Ensure that the quality of execution delivered by the Collections team fully meets the needs of internal / external customers, OFTEL guidelines and complies with the FCA, working closely with Collections Strategy Team to develop optimal strategies to maximise value realised from the Collections Stock
  • Monitor, coach and support Collection Management Team in technical / product/ strategy knowledge, skills and behavioural competencies to enable them to perform to their full potential
  • Plan and prioritise the deployment of staff resources across Collections to maximise operational performance and maintain agility to respond quickly to changes in strategies as determined by portfolio performance and mix
  • Manage the delivery of test and learn environment thus ensuring that strategies will maximises value
  • Be accountable for overall achievement of the Collections Operations performance for allocated cycle’s
  • Ensure appropriate measures in place for all staff within the unit and ensure that under-performance is managed appropriately
  • Deliver appropriate execution of all HR & Collections strategies
  • Develop & execute appropriate incentive & reward programmes to drive performance
  • Deliver both customer & colleague satisfaction
  • Deliver appropriate Risk & Rigour Management
  • Establish an informed & motivated workforce
  • Create a culture of continuous improvement encouraging & developing the team to deliver continuously improved performance
  • Have obsessive customer focus with both internal and external channel
  • Develop & embed mutual relationships with other areas of the Cluster (eg: HR, Finance, Strategy, Change Delivery)
  • Implement and be accountable for the implementation of all change initiatives
  • Leadership with the ability to inspire & motivate others to achieve high performance
  • Managing change and driving high performance culture
  • Managing people & performance
  • Setting and achieving stretching targets
  • Designing appropriate communication plans and delivering both formal & informal presentations to own teams and the wider business areas
  • Financial and business management
  • Evaluate the customer experience and service standards – make recommendations for continuous improvements through self-identification and through team members
  • Dynamics of the reporting of bad debt (Impairment) and loss provisions
  • Good Understanding of Lending Cycle
  • Advanced understanding of the technologies , policy and process supporting Collections
  • In-depth knowledge of Business Disciplines (Collections Execution)
  • Detailed knowledge of Collection structures and interfaces
  • Good knowledge of UKC people policies and procedures
  • Good knowledge of OFTEL and FCA guidelines with regard to Collections and Telephony
  • Good knowledge of UKC Strategy, Operating Structure / Interfaces / business processes and product set
  • Good knowledge of Risk and Rigour Management and Corporate Governance
  • Knowledge of the economy, market and customer trends affecting the business
  • Good knowledge of Technology and the impact of technical developments
  • Good knowledge of all HR policies as relevant to a major contact centre unit
  • Good understanding of the collections customer base
  • Good understanding of the workings of a modern contact centre environment
77

Collections Manager Resume Examples & Samples

  • Current role mush be a minimum of CC03
  • Two to Three years? service or collections management experience in a call center environment
  • Strong understanding of customer service experience
  • Demonstrated ability to coach and develop direct reports
  • Bachelor?s degree or equivalent military experience
  • Five years customer service experience
  • Experience managing in a multi-site contact center
78

Collections Manager Resume Examples & Samples

  • Prepares assessments of current events based on the sophisticated collection, research and analysis of classified and open source information
  • Develops and maintains analytical procedures to meet changing requirements and ensure maximum operations
  • BS or equivalent + 5 years related experience, or MS + 3 years related experience
79

Collections Manager Resume Examples & Samples

  • Manage a collections team including hiring, motivating, training, performance management and monitoring collectors to achieve monthly collection goals
  • Thorough knowledge of the Company’s Standard Operating Procedures, finance programs, loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions
  • Ensure department is in compliance; Keep abreast of current requirements and changing legislation
  • Review and manage all accounts at the beginning of each collection cycle with team of collectors and ensure productivity standards are met
  • Consistent disciplined approach to follow up that targets task completion and goal achievement
  • Monitor all bankruptcies, legal costs, and potential repossessions
  • Meet or exceed the delinquency objectives
  • Meet or exceed the default objectives
  • Monitor productivity and provide assistance to Collectors when needed
  • Ability to remain on the phone for long periods of time
  • Use of a computer for long periods of time, including typing and viewing monitor
  • Ability to meet department attendance guidelines to include a minimum of 40 hours weekly and shifts that include evenings, weekends, and additional hours as required
80

Collections Manager Resume Examples & Samples

  • Managing daily collection activities to meet departmental strategies and goals in support of the Collections' Executives
  • Analyzing delinquency trends and establish collection strategies to reduce and control delinquency and loss
  • Development of Collections Specialists to improve their ability to meet key performance indicators and build a team that obtains departmental and company objectives and departmental key performance indicators
  • Managing daily collection activities to meet organizational and departmental strategies and goals
  • 1 plus years of experience in a management position
  • Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint
  • 1 plus years of experience in a lending environment
81

Collections Manager Resume Examples & Samples

  • Manage default functions such as inbound calls/outbound calls, pre-charge-off, charge-off, repossession and accounting for Other Repossessed Assets that impact profitability. When needed, resolve department level issues and provide guidance to department team members. Proactively implements and administers Bank policies, procedures, and systems to maintain appropriate controls and insure operational efficiency. Ensures team objectives are accomplished, and compliance with regulations is maintained
  • Initiate, develop and implement projects for improved efficiency, improved adherence to compliance requirements or improved workflow. Make recommendations for procedure changes to improve effectiveness
  • Provide recommendations for designing and implementing recovery strategies
  • Implement, review and prepare monthly reports on the default portfolio, staffing models and call center statistics
  • Serve as a liaison with support partners (Loan Services, Audit, Compliance, Legal, Risk Management, Vendor Management and IT). Work with various vendors to ensure the meet the Bank vendor requirements
  • Assist with regulatory audits (OCC and/or CFPB), internal compliance reviews and internal/external audits
  • Ensure compliance with state laws, federal laws and company policies in order to minimize loan losses and legal concerns. Have strong knowledge of FDCPA, FCRA, SCRA and other laws and regulations concerning consumer debt and collections
  • Understands and complies with all Bank policies and procedures, and federal and state laws and regulations pertinent to this position; stays informed and shares updates on changes with management. Required to successfully complete all required Compliance training
  • Continuously supports the Bank’s Mission Statement and Core Values
  • This position is responsible for the overall direction, coordination, and evaluation of the collections department. The incumbent has direct supervisory responsibilities and carries out these responsibilities in accordance wi