Collections Specialist Resume Samples

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BG
B Gislason
Betty
Gislason
3832 Sigmund Isle
Boston
MA
+1 (555) 772 7508
3832 Sigmund Isle
Boston
MA
Phone
p +1 (555) 772 7508
Experience Experience
Philadelphia, PA
Collections Specialist
Philadelphia, PA
Nolan, Brown and Krajcik
Philadelphia, PA
Collections Specialist
  • Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work
  • Provides information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due
  • Review credit applications, run credit bureau reports, contact customer references and work with management to establish customer credit limits
  • Provide information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due
  • Communicate with department management regarding trends, partner concerns and client requests; and makes recommendations for improved efficiencies
  • Performs account reconciliations, daily credit holds, monthly statements, recommendations for credit limit adjustments and bad debt write offs
  • Provide training assistance for new Collection hires
Phoenix, AZ
Collections Specialist With English
Phoenix, AZ
Willms-Robel
Phoenix, AZ
Collections Specialist With English
  • Performing other AR activities agreed with S&N in the scope such as: refunds, direct debits, recharges, IC reconciliation, netting etc
  • Dispute management and drive to resolution
  • Making sure tasks are performed in compliance with accountancy, tax, local, legal rules etc
  • Notify management on collection problems, prepare and submit concession and write off requests for review and approvals
  • Regularly communicate and coordinate with Account Managers to proactively resolve past due issues
  • Make outbound contacts with end customer contacts to ensure timely payment of invoices
  • Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
present
Detroit, MI
Senior Collections Specialist
Detroit, MI
Ankunding-D'Amore
present
Detroit, MI
Senior Collections Specialist
present
  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion
  • Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status
  • May assist the supervisor in hiring, training, scheduling, assigning and directing partner work load
  • Understands implications of work and makes recommendations for solutions
  • Performs other duties as assigned
  • Make daily contacts with the students via phone and email in the process of collections to ensure timely payments
  • Manage assigned student account base with responsibility for collection of past due accounts
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Georgia State University
Bachelor’s Degree in Finance
Skills Skills
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Strong analytical sense with excellent attention to detail is necessary
  • Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail
  • Knowledgeable in applicable computer software systems to include word processing, databases and spreadsheets
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Strong ability to work independently
  • Ability to focus on details, ensure appropriate follow-up occurs
  • Strong attention to detail, goal oriented
  • Ability to perform mathematic skills such as addition, subtraction, multiplication and division to complete basic calculations
  • Excellent telephone technique and the ability to work with numbers
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15 Collections Specialist resume templates

1

Merchant Collections Specialist Resume Examples & Samples

  • Skills and Qualifications Summary
  • Post-secondary Diploma or Degree in Business Administration or related discipline preferred
  • Two to three years of commercial accounts receivable collection experience required
  • Banking / Credit Card processing industry experience an asset
  • Knowledge of relevant statutes such as the Fair Debt Collections Act, skip-tracing techniques, bankruptcy and re-structuring impacts, etc
  • Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology
  • Excellent analytical, communication, and negotiation skills
  • Proven self-starter, results / detail oriented, and team player
2

Merchant Collections Specialist Resume Examples & Samples

  • Two to three years of commercial collection or Banking / Credit Card processing industry experience is required
  • Post-secondary Diploma or Degree preferred
  • General knowledge of Ontario Collections statutes, as well skip-tracing techniques, bankruptcy & restructuring procedures,.. are considered assets
  • Bilingualism (French / English) also considered an asset
3

Collections Specialist Resume Examples & Samples

  • When new advertising client enters program, contact client to facilitate payment process. Make follow-up calls and document as notes in system as needed
  • Run bad debt report weekly and update cancel log (potential problems page)
  • Minimize disputes and issuance of credits
  • Collect debt through daily calls and contact to current/new clients
  • If portfolio includes foreign airports, responsible to review bank statements to confirm new payments have been deposited. Submit coding timely to ensure reflected properly
  • Submit write-offs for bad debt, push cancels through in timely manner
  • Place defaulted clients with 3rd party collections
  • Participation in weekly collector meetings and weekly project meetings – updates on clients and aging status
  • Provide customer service to clients who have questions regarding their account
  • Update sales as required on payment status as it relates to their clients and commissions pipeline
  • Ability to work independently and effectively in fast paced environment within a multi-functional team
  • Must have ability to manage multiple projects and meet deadlines
  • Must have ability to learn and use company and customer system(s)
  • Computer experience including Word, and email. Excel skills are a must
4

Collections Specialist Resume Examples & Samples

  • Work with customers to prevent liquidation while minimizing company interest losses
  • Document activity
  • Accurate typing, spelling and grammar skills
  • Familiar in applicable computer software systems to include word processing, databases and spreadsheets
  • Good analytical and problem solving skills, including attention to detail
5

Collections Specialist Resume Examples & Samples

  • 2+ years of experience in Customer Service, Collections or a closely related field required
  • Knowledge of Billing and Collections procedures and Business-related Mathematical skills
  • Working knowledge and understanding of Financial Contracts
  • Bachelor's Degree in Business, Accounting, Finance, or Completion of Legal Assistant or Paralegal program
  • Accounts Receivable knowledge / experience
6

Collections Specialist Resume Examples & Samples

  • The primary responsibility is the collection of a specific account portfolio which generates and guarantees cash flow for the Corporation in a timely manner
  • The account base consists of low, medium and high credit risk type accounts
  • In addition, the account base consists primarily of higher sales volume accounts with the possibility of specific accounts that require distinct handling and/or maintenance
  • Timely communication of significant issues to management is critical. At the end of each month detailed reporting is generated. This accounts for all variances in their A/R; they are expected to have detailed explanations
  • Communicates internally with Credit Management, Sales Departments, Customer Service,Warehouse, and Corporate IT
  • Communicates externally with Accounts Payable departments, Vendor Relations departments, Buyers, Carriers, Distribution centers, Traffic departments, Logistics departments, EDI departments, and IT Departments
  • Minimum of one year credit experience equal to Senior Collector position. This position is for the more experienced senior collector who can handle the more challenging aspects of the job
  • Minimum requirement of High School along with relevant experience incredit and collections
  • Excellent communication, planning, organizing, teamwork, and innovation skills required
7

Senior Collections Specialist Resume Examples & Samples

  • Answers or makes calls to customers who have requested escalation to a leader within 24 hours, balancing the need to minimize customer churn, minimize revenue at risk, and maximize collections
  • Asks questions and listens to assess the customer’s situation and determine appropriate methodology to follow in order to meet system and company goals in retaining customers and collection of past due balances
  • Analyzes customer account status and history and performs necessary calculations to determine appropriate actions and payment plans
  • Negotiates with customers to agree upon reasonable arrangements for payment, extends disconnect dates when required and processes payments by telephone (credit card, checks, etc.)
  • Screens, identifies and participates in investigations of telephone fraud and responds to inquiries of rate, services and possible fraud. Transfers appropriate cases to a specialist
  • Resolves collections-related customer issues to maintain customer loyalty and minimize product churn
  • Explains bills and Cox policies and procedures concerning prices, billing and service
  • Serves as a SME to help Collections Specialists by providing targeted, one-on-one subject matter expertise to improve performance
  • Provides informal input to leadership and Training on performance issues and customer experience process improvements
  • Perform quality monitors for Collections Specialists, providing documentation and feedback to department Supervisors
  • Collects data related to criteria for variable pay and produces standard reports for Supervisors
  • Analyzes inbound and outbound call patterns to produce standard workforce management reports for leadership to use for forecasting
  • Attends job-related training that may include initial training; refresher training; product, service, and customer experience updates; and cross training
  • Reads new or updated reference material or announcements pertaining to outages, promotions, programming changes, specials, policies, and other Company business. These may be provided by memo or electronic bulletin board, e.g., e-mail or the KIQ. Adapts customer communication to reflect any changes
  • 5+ years of experience preferred in related field with a minimum of 6 months of Call Center Collections experience, demonstrating outstanding quality and production performance
  • Requires strong knowledge of Windows-based PCs, Microsoft Office (Word, Excel and Outlook) in a work setting
  • Specialized skill training/certification may be required (e.g., FDPCA)
  • Advanced knowledge of ICOMS functionality
  • Ability to work various shifts between the department operating hours of Monday –Saturday 8am – 9pm
8

Collections Specialist Resume Examples & Samples

  • Review and analyze the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals
  • Researches and analyzes available internal and external reports for assigned customer portfolio to determine the release of incoming orders with Company credit risk policy / procedures to minimize risk exposure
  • Interfaces with Customer Care, Pricing, Traffic, Sales Departments to resolve customer issues timely regarding invoices, terms, pricing and shipping errors
  • Initiates customer charge-back letters
  • Conducts collection calls / email to ensure timely payments, reduction of past due, resolution of claims / discrepancies and reduce bad-debt write-offs
  • Prepares month end reports, as well as customer specific projects
  • Participates in month Accounts Receivable over-view meetings
9

Collections Specialist Resume Examples & Samples

  • Contact customers to secure payment of assigned past due accounts
  • Send weekly updates to Accounts Receivable Manager and make recommendations for collection agency placement
  • Monitor past due accounts and track accounts receivable aging
  • Handle customer inquiries on assigned accounts and forward other issues to appropriate departments as need for handling
  • Handling incoming calls
  • Perform other duties and tasks as assigned
  • Minimum of 5-7 years general accounting experience
  • Bachelor’s degree in Accounting or equivalent experience
  • Strong communication and interaction skills are essential
  • A self-starter, highly motivated, with the ability to multitask problems, and manage time wisely
  • Prefer experience with Microsoft Dynamics GP (Great Plains) and Salesforce
  • Computer proficiency specifically with MS Office products, including Microsoft Word, Excel and Outlook
10

Collections Specialist With English Resume Examples & Samples

  • Unapplied and unidentified payments handling
  • Dispute management and drive to resolution
  • Block order release management
  • Collecting cash in accordance with collection policy
  • Delivery of PEC activities in line with the internal deadlines
  • Performing other AR activities agreed with S&N in the scope such as: refunds, direct debits, recharges, IC reconciliation, netting etc
  • Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
  • Resolve all appearing issues and queries
  • Possess accountancy systems related knowledge (SAP, IDMS)
11

Levy Collections Specialist Resume Examples & Samples

  • Bachelor’s degree or diploma in finance / accounting / legal admin. is desired
  • Min. 2 years experience in finance (accounts payable), merchant collections, relationship management, or equivalent
  • Attention to detail and strong organizational skills are required
  • Highly proficient in Microsoft Excel, Word, and PowerPoint
  • Ability to handle multiple tasks and prioritize work accordingly
  • Work independently to meet tight deadlines
  • Adhere to strict standard operating procedures and control agenda
  • Ability to recognize issues that may require escalation and special handling
12

Collections Specialist Resume Examples & Samples

  • Skill in speaking with a pleasant voice, retaining composure, and building rapport with customers
  • Excellent verbal communications skills including listening, probing and negotiating with customers to create a sense of obligation to resolve their delinquent account. This should include the ability to deal with difficult customer scenarios in a manner that creates a positive customer experience
  • Ability to understand and navigate company systems within multiple screens in a fast paced environment while seated for extended periods of time
  • Ability to work independently while making sound business decisions with a well-developed sense of urgency and follow through from call handle time to after call follow up
  • Must be able to work under time constraints with fluctuating work volumes and scheduling requirements to meet the needs of the business, while also meeting/exceeding customer expectations
  • Comfortable working in a high pressure and fast paced environment
  • Ability to meet department attendance guidelines to include a minimum of 40 hours weekly with shifts that include various days and hours
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word and Excel)
  • Strong written (email) communication utilizing proper grammar and punctuation
  • Time management and adherence to schedules
  • High level of verbal reasoning skill
  • High level of problem solving skill
  • Proven negotiations skills
  • Expert skip tracing skills preferred
  • Call Center/Customer Support experience with direct customer contact
  • Financial services with direct customer contact
  • Account collections (inbound/outbound)
  • Sales experience (commission based, quota based, up-selling, cross-selling)
13

Collections Specialist Resume Examples & Samples

  • Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined
  • Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner
  • Research and resolve inquiries verbally, in writing, and on-line
  • Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls
  • Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues
  • Maintain professional interaction with PayPal personnel and customers at all times
  • Assist management staff with implementation of procedures
  • Maintain and promote a positive attitude while meeting production and quality goals
  • Display initiative to take on additional responsibilities geared towards professional growth and development
14

Home Lending Collections Specialist Tigard Resume Examples & Samples

  • 5+ years’ experience in delinquent loan collection activities, with an emphasis in Mortgage lending
  • Knowledge of the bank's Mortgage Servicing, Construction, Home Lending department policies, procedures, and functions
  • Knowledge of credit collection laws, CFPB regulations, investor requirements, and the servicing of government guaranteed or purchased loans
  • Knowledge of collection, foreclosure, repossession, probate and bankruptcy processes and regulatory compliance
  • Ability to define problems, collect data, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Possesses strong computer skills related to creating spreadsheets and word processing documents. Working knowledge of Loan Accounting Systems and Black Knight MSP Servicing Platform
  • Possesses excellent written, verbal, negotiation, problem solving, time management, analytical and organizational skills
  • Requires specialized experience, reading, writing and basic arithmetic skills, knowledge of administrative or department procedures, practices and policies
  • Ability to use office software (i.e., word processing, spreadsheets, etc.) and equipment
  • Completion of high school, vocational training, or equivalent
15

Collections Specialist With English & French Resume Examples & Samples

  • Make outbound contacts with end customer contacts to ensure timely payment of invoices
  • High level of English and French
  • Minimum of 2 years collection management experience in international markets
  • Enthusiastic & positive minded
16

Collections Specialist With English Resume Examples & Samples

  • Maintain master data appropriately ensuring accuracy, consistency and reliability in SAP and in other IT systems
  • Ensure that processes are successfully followed and they enforce the business rules. Detects exceptions to the rules and reports them
  • Perform the required duties for the supply chain data creation and maintenance (material data)
  • Execute the processes for product introduction in SAP (Material master) to support evaluation samples, customer samples and large scale productions according to the rules and guidelines
  • Execute the processes for raw material introduction in SAP (externally procured materials,manufactured raw materials and sub-compositions introduction) according to the rules and provided guidelines
  • Execute material processes for data maintenance in SAP, including product data cleansing (e.g. status change, change of valuation classes and procurement type changes) and line extensions of existing material data in Manufacturing Plants / Sales Organizations
  • Ensure processes and standards compliance for the area of responsibility
  • Support to commercial stakeholders in material verification, in detecting issues and trouble-shooting mass maintenance
  • Execute process maintenance for standard packs, including linking packs to materials for sales, IG purchasing and change of default standard packs for materials
  • Coordination with CoreDB material data segment owners (e.g. Formula Administration, Purchasing, Finance, and QC)
  • Coordination with the key global functions in the material management area (Regulatory and Industrialization)
  • Operations mindset
  • Proactive support to colleagues in other data maintenance organizations
  • Active participation to process improvement
  • Advanced/Proficiency English
17

Collections Specialist Resume Examples & Samples

  • Collection efforts for a Non Factored AR portfolio – Domestic and International accounts
  • Support collection efforts of Factors as needed through direct customer contact
  • Collaborate with Credit Dept and CIT/Wells Fargo (“Factors”) for resolution of past due accounts on credit hold including resolution of notices from Factor on customer disputed items
  • Properly address and communicate collection issues with business divisions & internal departments
  • Research payments and reconcile accounts as needed
  • Prepare and/or provide reports and documents as required
  • Refer bad debts to collection agency
  • Assist Chargeback Team when necessary
  • Respond to varied customer request for assistance
  • Communicate important issues to Collections Manager
  • Establish, enhance and communicate Departmental Documents, Manuals, Policies, and Procedures
  • 3+ years experience in high-volume manufacturing / wholesale industry in Collection or AR Dept with an aptitude for complex reconciliations
  • Strong ability to problem solve, prioritize, & multi-task
  • Thorough follow-up on pending issues
  • Excellent project and time management skills including the ability to manage varied work assignments
  • Work skills that display dependability and accuracy
  • Excellence and professionalism under pressure/deadlines
  • Familiarity with Cash Application and some basic GL knowledge is preferred
  • Familiarity with LC presentation a plus
  • Works well independently as well as with a team
  • Excel required
  • SAP preferred
18

A/R Collections Specialist Resume Examples & Samples

  • 75% Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on “At Risk Accounts” and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner
  • 15% Coordinates all special handling requests, including provision of scripts
  • 10% Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
19

Collections Specialist Resume Examples & Samples

  • Identifying and pulling original artwork from the vaults and independently rehousing the artwork. This involves reading and interpreting the x-sheets to determine the placement and order of each animation drawing, reading story board Photostats and reconstructing storyline order, identifying fragile mediums (i.e. pastels) and placing in appropriate new storage (i.e. pastel trays, interleafing glassine etc.). Requires knowledge of art mediums and understanding the mediums in relation to archival materials for safe and appropriate long term storage. Working with all elements of artwork in our collection, including art slated for the ARL’s Digitization project, as well as priority artwork as agreed upon by management
  • Through the above method, identifying when artwork is not in its correct location and determining the correct production, element, order and proper method of storing. Locating the correct scene/sequence and integrating the artwork into the correct location and archival housing
  • Identifying damaged and/or inappropriately housed/high risk artwork and bringing it to the attention of supervisor when necessary for repair assessment and potential conservation remediation
  • Identify and implement appropriate storage options based on specific art medium and procure materials as needed
  • With other collections specialists, proactively manage existing space for physical asset storage and research new methodologies as needed
  • Will be actively involved in the ongoing Rehousing Project; this may include preparing artwork for the Rehousing Project and ordering necessary archival materials; reading and interpreting x-sheets, assisting other Collections team members in the proper procedure for rehousing
  • Will support the estimating and ordering of necessary supplies for the Rehousing project, and other Collections projects as needed, which includes insuring an adequate supply is on hand (off-site and on-site) for the slated projects
  • Removing staples, paperclips and similar materials from the artwork according to ARL approved methods
  • Participate as a Team Lead for the Archiving Project; includes reading and interpreting x-sheets, overseeing an archiving team (made up of non-Collection Team, ARL staff members) physically archiving the artwork and instructing them on proper procedure and answering questions
  • Assisting on any other Collections related projects as deemed needed based on the business unit’s priorities
  • Minimum 3-5 years of hands-on experience handling artwork and/or artifacts
  • Ability to identify different art mediums, (i.e., charcoal, pastel, graphite, acrylic, etc.)
  • Must be able to identify when artwork is damaged and determine the type(s) of damage (i.e., flaking paint, mold, etc.) in order to establish the need for conservation
  • Experience handling small sculptures and some experience cavity packing is preferable
  • Demonstrated ability to problem solve for storage solutions
  • Experience with a variety of storage solutions for collections, especially works on paper
  • Knowledge of current archival materials for storage of artwork, including interleafing materials
  • Ability to identify appropriate vendors to provide art handling and conservation supplies and work with vendors to order specialty supplies
  • Experience working with databases (i.e., FileMaker Pro) and spreadsheet software (i.e., Excel)
  • Ability to embrace change and adapt to new processes and procedures as needed
  • Excellent communication and interpersonal skills and strong attention to details
  • Ability to work independently to prioritize multiple tasks and to meet deadlines in a fast-paced environment
  • Appreciation of, and interest in, animation, art history and/or photography
  • Knowledge of Disney Animated Films – character names, artists and animation elements, is preferable
  • Requires the physical ability to lift, push, pull or physically maneuver a minimum of 35 lbs of materials and/or supplies
  • Bachelors degree in Library Science, Museum Studies, Art History, Fine Arts or related field
20

Collections Specialist Resume Examples & Samples

  • Listens intently to customers to assist with billing and/or service concerns and collections
  • Provides exceptional customer service and provides solutions with a courteous attitude and a pleasant demeanor
  • Meets daily, weekly and monthly goals and objectives
  • Maintains customer records by updating account information. Accepts payments and applies them accurately
  • Prioritizes calls and time throughout the day to ensure efficiencies and effectiveness
  • Handles incoming facsimiles/emails and processes as needed
  • Contributes to the overall success of the team and assist with additional duties/assignments when necessary
  • Uses applicable tools and applications to provide optimum results
  • Participates in training sessions as required
  • Seeks out mentoring and coaching opportunities when needed and adapts to change
  • Adheres to and upholds all departmental and company policies and procedures
  • Previous collections experience desired but not required
  • Strong written and verbal communication skills
  • Ability to manage several tasks simultaneously
  • Self-directed and independent but works as a team player
  • Strong work ethic and integrity, high energy and positive attitude
  • Dependable and goal oriented
  • Be able to identify problems, offer solutions and deliver message in a positive way
  • Pursuit of continuous improvement enhancements and increase personal knowledge and skills that will assist in job performance
  • High School Diploma, GED equivalent
21

Credits & Collections Specialist Resume Examples & Samples

  • Responsible for collection of late payments from Key Accounts
  • Follow up on the credit limits for the Key Accounts to avoid delays in invoicing or order canceling
  • Prepare all bank collection instructions, e.g. paper settlement, protest, protest cancellation etc
  • Experience in credit collection or finance area is a plus
  • Outlook : Basic
  • Word : Advanced
  • Excel/Access: Advanced
  • English: Basic
22

Collections Specialist BNL Resume Examples & Samples

  • She/he will be in charge to collect arrears cases through effective problem solving and collection techniques
  • She/he will be solely responsible for keeping the delinquency within targets on assigned portfolio, through
  • 3 years collections experience (or very good understanding of the collection process and objectives)
  • Excellent proven interpersonal and teamwork skills
  • Excellent organisational skills, attention to detail and ability to handle multiple tasks simultaneously
  • Perfect knowledge of Dutch and fluent in English and French
  • Very good knowledge of Ms Office (Excel, Word and Oracle)
  • Self motivator with a positive attitude and stress resistance
  • Target focused personality
  • Capable of resourceful problem solving, while remaining customer-focused
  • Strong organisational and analytical skills with the ability to prioritise work according to business needs
  • Drive, energy and total commitment to make things happen in a fast moving environment
  • Knowledge of Oracle is a plus
23

Junior Collections Specialist Resume Examples & Samples

  • Conducting collection call to clients
  • First-level resolution of client requests and disputes
  • Recording collection activity into database
24

Collections Specialist Resume Examples & Samples

  • Contact customers with past due balances
  • Ensure timely payments are received and applied properly
  • Enter statement information in booking reports for the team to process payments
  • Review booking report close requests and close if appropriate
  • Request missing statements and escalate as needed
  • Responds to inquiries and resolves problems regarding collection matters
25

Merchant Collections Specialist Resume Examples & Samples

  • Post-secondary Diploma or Degree in Business Administration, or related discipline
  • Banking / C.C. / Pmt. Processing Industry experience a definite asset
  • Fluency in both English and French (oral and written) a definite asset
  • Demonstrated commercial accounts receivable collection experience an asset also
  • General knowledge of relevant statutes such as the provincial Collection regulations, the Fair Business Practices Act, PIPEDA (Personal Information Protection and Electronic Documents Act), bankruptcy / restructuring procedures, etc
  • Proven self-starter, results oriented, and team player
26

Collections Specialist With English & Norwegian Resume Examples & Samples

  • Ensure an effective and reliable Billing process by following-up current Billing procedures on a daily basis to deliver Billing documents on time
  • Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items
  • CFM activity
  • Manual meter reading entry on behalf of customers/Partners
  • Identifying system issues and logging Solution Manager tickets to resolve
  • Ensure business targets on billing completeness, quality and timeliness are achieved
  • Driving connectivity to ensure billing quality
  • Where problems cannot be personally resolved use judgment to forward issue’s as appropriate and manage their timely resolution
  • Following-up Billing KPI results and supporting any corrective actions
  • Escalate, to the next level, any unresolved billing issue’s in a timely manner
  • To ensure strict adherence to IC & Sarbox requirements
  • Min of 3 years’ experience of Pan-European OTC Environment
  • SAP experience. SAP/BW would be a plus
  • Order to Cash flow and VAT understanding experience
  • Fluent in English and any Nordic Language – Swedish, Norwegian, Finnish or Danish both written and verbal
27

Collections Specialist Resume Examples & Samples

  • Collect outstanding balances from Triumvirate clients
  • Build relationships with client companies to collect outstanding balances
  • Monitor Accounts Receivable to identify past due accounts and prepare analyses
  • Research discrepancies and eliminate obstacles to collecting past due balances
  • Review customer credit applications to determine credit worthiness
  • Prepare monthly A/R reports and present results Research, analyze, and evaluate the credit worthiness of all new and existing customers
  • Collect and manage an accounts receivable portfolio as assigned by management
  • Interaction with numerous departments to effect resolution of credit and collection issues
  • Assist in the reporting of credit and collection metrics to senior management
  • 3+ years of prior credit & collections experience
  • Must have a financial transaction backgound
  • Detail oriented with strong analytical and problem solving skills
  • Experience with accounting systems and A/R software
  • Strong computer skills (Microsoft Office - Excel)
  • Experience working for Staples in Credit and Collections a plus!
28

Claims & Collections Specialist Resume Examples & Samples

  • Making outbound collections calls to customers
  • Handling incoming customer calls and arranging payment for overdue amounts
  • Ensuring customers receive the highest quality service in response to their enquiries
  • Maintaining service standards for all areas of responsibility while ensuring quality is maintained
  • Handling negotiation and resolution of calls except unresolved complaints, which require escalation
  • Constantly seeking solutions and making mature decisions about the future of an account
  • 1 year+ experience working within accounts receivable or credit control
  • SAP experience would be a plus but not imperative
  • Proven negotiation and influencing skills
  • Proactive outlook to work processes
  • Excellent Phone Manner & interpersonal skills
29

Collections Specialist Resume Examples & Samples

  • To bill clients and collect payments for Ad Sales in Latin America. (30%)
  • Manage accounts receivables by reviewing daily cash reports, identifying cash and applying it in PeopleSoft System. (30%)
  • Resolve billing discrepancies with Ad Sales team and external clients. (30%)
  • Prepare monthly high-risk accounts comments for all clients and improve aging reports for all assigned accounts. (10%)
30

Collections Specialist Licensed Stores Resume Examples & Samples

  • Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes
  • Performs account maintenance activities - resolves short pays, chargebacks and credit memos
  • Commercial collections experience (2 years)
  • Ability to use MS Office applications at intermediate level: Excel,Word, Outlook
  • Ability to use online accounting software – Oracle or equivalent
31

Spanish Collections Specialist Resume Examples & Samples

  • Collection calls and/or correspondence in a fast paced goal oriented collections team
  • Reduce overdue on assigned accounts
  • Address AR issues and escalate where appropriate
  • Reconcile & resolve customer disputes/discrepancies
  • Statement reconciliations
  • Provide excellent customer service to both external & internal customers
  • Update collection notes & dispute log
  • Graduate or 2 years High Volume Collections experience in a SSC
  • Goal oriented and capable of problem solving
  • Excellent communication, organizational & interpersonal skills
  • Fluency in English & Spanish
32

Collections Specialist Resume Examples & Samples

  • Accounting or Finance Background
  • Knowledge of basic math principles
  • Excel 2007
  • Dynamics A/X a plus
33

Collections Specialist Resume Examples & Samples

  • Collection calls for portfolio of accounts
  • Make calls with respect to credit card declines (obtain new card information)
  • Prepare AR aging reports to send to Sales Reps
  • Prepare hold reports for Client Services
  • Document communications with customers in our billing systems
34

Collections Specialist With High Resume Examples & Samples

  • Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances
  • Regularly communicate and coordinate with Account Managers to proactively resolve past due issues
  • Notify management on collection problems, prepare and submit concession and write off requests for review and approvals
  • High/Native level of English
  • Time management and organizational skills
35

Collections Specialist Resume Examples & Samples

  • Communicate via phone to collect payments on past due bills, informing clients of overdue accounts and amount currently owed
  • Create a list of people who have not made payments and organize according to severity of delinquency
  • Utilize computer systems to record new commitment to repay debt, send statements, purge records if debt has been satisfied or the client is deceased
  • Verifying all customer information is correct, including phone numbers and addresses
  • Follow processes to understand the customer’s individual situation to determine if debt can be collected and/or set up repayment plans
  • Follow federal and state laws dealing with debt collection
  • Associate’s Degree in Accounting, or equivalent experience
  • Demonstrated experience analyzing Accounts Receivable accounts
  • Ability to work a shift such as 11:30am – 8:00pm Monday – Thursday
  • Experience with Scriptmed, Argus, and CCP
  • Bachelor’s Degree in Finance, Accounting or a related field
  • Prior accounting or related finance experience
36

Collections Specialist Resume Examples & Samples

  • Research and verification of concert / radio festival dates on artists’ social media as well as industry related websites
  • Research (internal) as related to actual amounts owed in context of artist agreements
  • Consolidation and organization of these dates as well as the organization of payment info, amounts, etc
  • Tactful collection with artist management / financial management - this requires multiple follow-ups via phone and/or email and activity / outcome tracking
  • Issuance of invoices and tracking of payments with Accounting
  • Should have a minimum of one year's experience in collections for a professional services organization such as an advertising agency
  • Demeanor should be pleasant and professional, but ultimately outcome-oriented and capable of commanding respect
  • Excellent written and verbal (specifically over the phone) communication skills - must properly represent the company / brand
  • Must be a fast learner as they will need to quickly grasp important aspects of the business, such as from which artists we receive participation as well as the percentages / amounts
  • Must be an efficient manager of time in context of amounts dedicated to the various collections activities
  • Must be highly organized and proficient with basic productivity tools such as Excel, Word and Outlook
  • Must be fluent in English and Spanish
37

Senior Collections Specialist Resume Examples & Samples

  • Monitors a portfolio of accounts to assess receivables condition and prioritize work
  • Leads and organizes customer, team or cross-functional meetings designed to solve problems, improve processes or deliver training
  • Negotiates individually or as part of a team resolutions to problems with favorable outcomes for Starbucks and the customer
  • Works with complex customer portfolios such as: accounts engaged in EDI transactions, international multi- currency accounts or outsourced 1st party collections
  • Processes bankruptcy notifications and correspondence in accordance with departmental guidelines
  • May assist with credit evaluation activities including gathering financial information from customers, DNBi credit reporting and performing basic credit review and recommendation to credit analyst or management
  • May assist the supervisor in hiring, training, scheduling, assigning and directing partner work load
  • Credit and collection experience, (2-4 years)
  • Applicable experience in office environment, (5 years)
38

Collections Specialist Resume Examples & Samples

  • Maintains regular and consistent attendance and punctuality
  • Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Starbucks and the customer
  • Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status; executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor
  • Works cross-functionally to gather information and expertise to address issues identified with customer accounts
  • Performs account reconciliations, daily credit holds, monthly statements, recommendations for credit limit adjustments and bad debt write offs
  • Performs account maintenance activities
  • Resolves short pays, chargebacks and credit memos
  • May support team with research, data gathering and adhoc projects
  • Effective customer service and negotiation skills
  • Ability to use MS Office applications at intermediate level: Excel, Word, Outlook
  • Flexible to change
  • Accounting or similar degree preferred
  • CPG or Foodservice experience preferred
39

Collections Specialist Resume Examples & Samples

  • Process and apply payments via checks or credit cards
  • Process credit card reversals, refunds and declines
  • Interact with members/patients via phone with questions regarding their balance
  • Follow up on accounts, identify and resolve billing issues
  • Schedule payment plans with member
  • Collections Experience
  • A/R Background
40

Collections Specialist Resume Examples & Samples

  • Work with customers to remedy their financial hardship by leveraging default resources from the onset of the need for assistance
  • Contact customers to answer inquiries, review options, set expectations, provide solutions and provide status updates to through the entire process as the customers dedicated, single point of contact
  • Review and process both short and long term hardship requests
  • Partner with multiple internal departments (loss mitigation, foreclosure, repossession, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
  • Accurately document hardship process details in the appropriate bank systems
  • Excellent level of attention to detail and highly organized
  • 2+ years of call center experience
  • Strong relationship building skills/Customer centric
  • Ability to work under stringent deadlines stressing urgency to achieve monthly goals within expected quality parameters
  • Ability to work in a fast-paced team environment with minimal guidance
  • General knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
  • Specialized knowledge of Forbearance, Repossession, Loss Mitigation and Recovery remedies
  • 2+ years experience as a coach or team leader in a collection call center environment
41

Collections Specialist Resume Examples & Samples

  • Collection responsibilities according to specific deadlines
  • Account reconciliations on a weekly basis
  • Check for non-payments, delayed payments other irregularities by monitoring customer accounts
  • Research and resolve payment discrepancies
  • Maintenance of the accounts receivable customer files and records
  • Communication with customers
  • Monthly statement processing
42

Collections Specialist Resume Examples & Samples

  • Communicate with sponsors on a regular basis on past due accounts by making phone calls, sending emails, or sending letters
  • Provide invoice copies to sponsors and sales executives as needed
  • Assist offshore collections specialists on shared properties and advise them on how to handle accounts
  • Provide aging reports to properties as needed
  • Work with A/R Liaisons and properties to resolve billing issues, disputes, and fulfillment issues
  • Assist credit manager with statements, dunning letters, final demand letters, and promissory notes
  • Support finance with achieving A/R Metrics goals on a month by month basis
  • Bachelor’s Degree (or equivalent work background)
  • Minimum 3 years in a corporate environment, with some of that experience in support of executive level leaders
  • 2+ years in a collections role is preferred
  • Exceptional communication skills with the ability to prioritize activities
  • Excellent organizational and time management skills, with strong attention to details
  • Excellent PC skills including Excel , MS Word and Outlook
  • Experience with an HRIS system such as SAP would be strongly preferred
  • Excellent collaboration and relationship-building capabilities
  • Has the highest level of personal and professional integrity and ethics
  • Understanding of and passion for college sports would be preferred
43

Collections Specialist With English & German Resume Examples & Samples

  • Sends follow-up letters and accepts payment on certain accounts
  • Re-bills companies or individuals when appropriate
  • Develops and maintains relationships with external credit agencies
44

Collections Specialist With English & Italian Resume Examples & Samples

  • Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
  • Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
  • Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
  • Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members
45

A/R Administrator/collections Specialist Resume Examples & Samples

  • Pull prepay and credit hold reports
  • Determine who is accurately on prepay or credit hold and analyze if credit status should be changed
  • Collect on all prepay accounts using a telephone, email, fax, dunning letter system and use sales rep assistance
  • Understanding the payment patterns of major accounts
  • Communicate with all Sr. A/R Collection Specialists
  • Assist Sr. A/R Collections Specialists as needed in identifying, resolving customer billing problems and reduce delinquency accounts
  • Help send out and track collection letters
  • Maintain daily reports for collection activity
  • High school graduate / Some college is preferred
  • One year of A/R or related experience
  • One year of data entry experience
  • Excellent data entry skills with high accuracy level
  • Ability to work productively under deadlines
46

Collections Specialist Resume Examples & Samples

  • Bachelors degree in Finance or Accounting
  • 3+ years of Collections, Accounts Receivable or Customer Service experience
  • Oracle, 12R
  • Excellent written, interpersonal and communication skills
47

Collections Specialist Resume Examples & Samples

  • Collections, Accounts Receivable or Customer Service experience
  • Native in Korean, both oral and written
  • Understands Korean market
48

Finpac Collections Specialist Resume Examples & Samples

  • Communicates with lessees that are in a 1-60 day delinquent status on UBELF, FPC and UBVF accounts via telephone, mail, email, text or personal contact
  • Responsible for making resolution arrangements when accepting less than total due
  • Responsible to meet or exceed individual delinquency goals on all assigned Portfolios
  • Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner
  • Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable
  • Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties
  • Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs
  • Prepares status worksheets, buyouts and t-values
  • Understands and utilizes Artiva and use of the auto dialer
  • Understands and utilizes Artiva status coding
  • Prepares requests for Fair Market Values
  • Prepares Repossession Packets and Third Party Sale requests and refers them to the Asset Management department
  • Utilizes web based skip tracing tools to include Accurint and ID-Info
  • Refers accounts to outside field agents to initiate contact with delinquent customers
  • Works with Assurant and customer’s insurance companies regarding claims and coverage
  • Utilizes the broker base and in house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies
  • Prepares demand letters
  • Prepare files for Attorney Demand Letters/Litigation packets when necessary
  • Prepares Settlement packets to include FMV’s and Credit Bureau Requests
  • Maintain a positive business relationship with all UBELF, FPC AND UBVF contacts and business associates
  • Notifies supervisor of any significant situations which may cause harm or loss to the company
  • Provides highest level of customer service to all lessees, vendors, brokers and staff
  • Performs all other duties as assigned by management
49

Collections Specialist Resume Examples & Samples

  • Minimum of one year's proven telephone customer service experience or equivalent
  • Minimum of a high school diploma or equivalent
  • Proven communications, negotiations, organizational, analytical and decision-making skills
  • Knowledge of regulations affecting collections activities
50

Collections Specialist Resume Examples & Samples

  • Develop successful relationships with customer contacts and sales
  • Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship, credit worthiness and outstanding receivables
  • Strong problem analysis and problem solving skills
  • Ability to work and thrive in a fast paced environment
  • Results oriented and uses good judgment
  • Demonstrates initiative and a self starter
  • Excellent interpersonal skills, effective in a team environment and customer focused
  • Strong understanding of Credit and Collections and Customer Service principles and practices
  • Knowledge of finance principles, financial reporting and financial analysis
  • 3-5 years of related experience preferred
51

Senior Collections Specialist Resume Examples & Samples

  • Performs account reconciliations, daily credit holds, monthly statement & dunning letter processing,
  • Recommendations for credit limit adjustments and bad debt write offs
  • Five to seven years of accounting or retail store experience working in a large, multi-national retail company; or a Bachelor’s Degree in a business related program and three to five years’ experience overseeing the work of others
  • Three years of experience working in a customer service role in an office or retail environment, with at least 2 years B2B collections experience
  • Experience using an ERP or Point of Sale (POS) system (e.g. SAP, Oracle, Siebel or a POS system) preferred
  • Intermediate to advanced proficiency using Microsoft Excel
  • Familiarity with basic principles of accounting preferred
  • Experience using an ERP or Point of Sale (POS) system (e.g. SAP, Oracle or POS system) preferred
  • Highly collaborative including working in cross-functional teams
  • Excellent organizational skills, ability to prioritize multiple assignments, adapting to changing priorities and situations, and follow-through on the completion of assignments in a fast-paced and high volume environment
  • Provide guidance and be a resource for less experienced team members
52

Collections Specialist Resume Examples & Samples

  • 2 years of experience in credit and collections
  • Associate's Degree or post high school education/training
  • Ability to use Microsoft applications
53

Collections Specialist Resume Examples & Samples

  • High School Diploma, GED or equivalent experience
  • Proficiency with Windows based applications
  • An understanding of Collections fundamentals
  • A commitment to dealing with clients and team mates with the utmost integrity and transparency
  • Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
  • The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
  • An open and friendly way of communicating that can put clients and colleagues at ease
  • A strong interest in continued learning and career advancement opportunities
54

A/R Collections Specialist Resume Examples & Samples

  • 65%Partners with the Local Media Group stations in pursuing collection of accounts receivable.Makes regular calls on all delinquent accounts in accordance with acceptable commercial collections practices ensuring no accounts are missed. Prepares weekly status reports
  • 10%Coordinates all special handling requests, including provision of scripts
  • 15% Maintains notes on all collection calls in Wide Orbit so the history is captured for all accounts regarding collection efforts
  • 10%Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
55

Collections Specialist Resume Examples & Samples

  • 2+ years of Phone Customer Service and/or Call Center experience
  • Prior working experience with an EMR / CRM System
  • 1+ year of Collections experience
  • Associate's and/or Bachelor's Degree in a related field
56

Finpac Collections Specialist Resume Examples & Samples

  • Communicates with lessees that are 61-90 days past due via telephone, mail, or personal contact
  • Responsible to meet and exceed goals. (specifically 61-90 day accounts.)
  • Ensures individual call volume meets company standards and calls are made in a professional manner
  • Ensures assessment and collection of late charges and miscellaneous fees
  • Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees
  • Understands and utilizes Artiva status coding appropriately
  • Performs extensions, rewrites and forbearance agreements as needed within their authority level or with approval of management
  • Prepares repossession authorization packets as needed
57

German Collections Specialist K Resume Examples & Samples

  • Preference is for a German speaker
  • Credit & Collections experience is not an absolute must, but would certainly be helpful
  • Experience in a Shared Service Centre environment also helpful
  • Candidate must be a team player and a very good communicator
  • Understanding of Systems (Oracle, SAP, JDE, SUN and or Pivotal) is a distinct advantage, or at least a good aptitude for systems. Knowledge of Excel also a requirement
58

Collections Specialist Resume Examples & Samples

  • Liaising with the Credit Risk team to provide relevant information relating to the order release process and to ensure credit limits are not exceeded
  • Weekly processing of various reports including accounts receivable aging and dispute reports. These are to be distributed to relevant teams within Cargill
  • Fluent in English and in one other European language
59

Collections Specialist Resume Examples & Samples

  • 1+ year of Credit & Collections experience
  • Working knowledge of Goggle Docs
  • Working knowledge of Salesforce.com experience
  • Previous experience with Navision experience
60

Collections Specialist Resume Examples & Samples

  • Manage assigned student account base with responsibility for collection of past due accounts
  • Research and address all payments on student accounts and send letters and personalized correspondences, as required
  • Negotiate acceptable payment arrangements with students to resolve outstanding debt
  • Identify and escalate issues
  • Negotiate settlements, where appropriate, to resolve long outstanding debt
  • Work with external collection agencies, where appropriate, in the collection of student debt
  • Adhere to Collections Policies and Procedures (e.g., FERPA, FDCPA, and Call Flow Model)
  • Bachelor’s degree or equivalent work and life experience required
  • 1-3 years of credit and collections experience required
  • Strong commitment to education and excellent communication skills to handle the collection phones and emails accurately
  • Strong problem solving and time management skills
  • Ability to effectively multi-task
61

Collections Specialist Resume Examples & Samples

  • Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency
  • Minimum of one years proven collections experience or equivalent
  • Well-developed communications, negotiations, organizational, analytical and decision-making skills
  • Working knowledge of regulations affecting collections activities
62

Collections Specialist Resume Examples & Samples

  • Minimum 3+ years of experience in collections/default management. Equivalent relevant professional experience in the mortgage lending or legal industry will be considered. Previous experience in collections, loss mitigation and/or foreclosure highly preferred
  • Complete required payments accurately and timely for condo arrears, delinquent taxes and property insurance. Manage other expense payments to protect the bank’s security interest
  • Prepare and review various month-end reports and exception reports to ensure they are completed in accordance with established procedures and timelines
  • Identify & implement process improvement opportunities to increase the efficiency of the Default Management function
  • Actively manage the expenditure process so that all appropriate fees can be recovered through the foreclosure process
  • Work closely with all borrowers to negotiate solutions for bringing home mortgage accounts up-to-date
  • Participate in managing the legal process for foreclosure files, interacting with attorneys and third parties with the Manager, Collections
  • Produce management reports and other reporting as required
  • Stay current with relevant regulatory requirements and industry leading practices and default management trends. Apply the knowledge, where applicable, while carrying out collection practices or other relevant responsibilities
  • Acts as liaison with other departments such as Customer Service and coordinate work flow as needed
  • Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
  • Create an environment where team members accept responsibility and hold themselves accountable for actions and results
  • Make decisions guided by common sense and sound business judgment
  • The incumbent is responsible for approximately 15 indirect reporting relationships across the Customer Service and Quality Assurance functions
  • In the absence of the Manager, Collections this individual will lead the collection activities of the department
  • This position requires a thorough understanding of Optimum Mortgage C-34 and C-36 policies and procedures as they relate to collections and default management
  • The working environment is deadline-driven and requires the ability to work in both a team structure as well as independently
63

Collections Specialist Resume Examples & Samples

  • Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
  • Perform other duties assigned to you
  • Self-motivated
64

Collections Specialist Resume Examples & Samples

  • Ability to prioritize and multi task a large work volume with a high level of efficiency and attention to detail
  • Ability to work independently but as part of a team
  • Knowledge of insurances and their billing requirements
  • Medical collections
  • Insurance experience
  • Government employment
  • Accounts Receivable Representative
  • MUST PASS BACKGROUND CHECK-
65

Collections Specialist Resume Examples & Samples

  • Excellent phone presence
  • Working knowledge of EMR / CRM System
  • Microsoft Office/Suite proficient
  • 1+ year of previous Collections experience
  • Associate's and Bachelor's Degree in a related field
66

Collections Specialist Resume Examples & Samples

  • Conduct research
  • Critical thinking and ability to exercise independent judgment
  • Minimum of two year of customer interaction or customer support experience strongly preferred, either by phone or face to face
67

Collections Specialist Resume Examples & Samples

  • Know and can perform all essential duties and responsibilities of the Collections Specialist I role with high level of expertise
  • Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
  • Completes specialized tasks that requires critical thinking and independent decision making
  • Strong letter writing skills
  • Write and/or modify appeal letters
  • Performs payor and root cause analysis
  • Communicates payment or denial patterns that impact revenue to management in a timely manner
  • Intermediate negotiation skills
  • Understands contract language and patient billing cycle
  • Participates in team activities that promotes DaVita culture and core values
  • Able to work overtime with little or no notice as needed
  • Attends staff meetings, phone conferences and training as needed
  • Knows, understands and follows DaVita teammate policies and procedures
  • Minimum of 2-6 years related medical collections experience preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, Outlook and an electronic accounts receivable system
68

Collections Specialist Resume Examples & Samples

  • Collect cash to a level of meeting or exceeding the Cash Forecast for the portfolio published at the beginning of each month - individual progress is available on the Daily Thermometer updated on the accounting drive
  • Keeping up to direction and goals and working towards bringing in cash to assist in meeting corporate expectations and plans
  • Develop relationships with clients that are open, trustworthy and specific - building good relationships with a client is the key to successful collection efforts. The Collector also needs to develop internal relationships that will assist in the collection effort or resolving issues as they arise
  • Reconcile client accounts and identifying variances in the client record and troubleshooting the various situations
  • Research and resolve existing or missing remittance/payment information using both internal and external software/systems
  • Prepare write off requests, maintenance as needed
  • Monthly On Account and Deduction investigation
  • Complete weekly Dashboard report
  • Maintain up-to-date records on the client’s account in MC2, P/S or SAP (what appropriate)– notes entered in client record regarding every phone or e-mail contact and the expected result/action to be taken next and by whom (either by the client or the collector), and all pertinent contact information updated (should include contact name, the contact’s position, phone number and e-mail address
  • Credit Reviews
  • Evaluates inter-relationships between collections and other business units
  • Ad hoc tasks assigned by Team Leader
  • Fluent level of English
  • Experience in Collections (credit control) – is an advantage
  • Creativity/Problem Solving—being able to define, evaluate and make a judgment based on available information
  • Good math skills—a numbers person
  • Self-starter who can work independently without consistent guidance from management once familiar with company policies, plan designs and procedures
  • Ability to produce accurate quality work while meeting deadlines and deliverables that can be volatile and changing
  • At least 2 years customer service experience
69

Collections Specialist Resume Examples & Samples

  • Responsible for collection of medium to complex/difficult accounts and situations
  • Responsible for the research and resolution of escalated delinquent customers
  • Prepares justification packages to Management regarding the write-off or turn over to a collections agency for severely delinquent customers
  • Prepare weekly and monthly updates and status reports of outstanding delinquencies
  • Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations
  • Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes
  • Proficient in time management
  • Able to thrive on working in a fast paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment
  • Strong computer skills including all applications in Microsoft Office
  • Typically requires 3-5 years of high volume Commercial Collections experience
70

Collections Specialist Resume Examples & Samples

  • Flexible and open to change and new information; adapts behavior and work methods accordingly
  • Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
  • Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
  • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
  • Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
  • Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
71

Collections Specialist Resume Examples & Samples

  • Contact Customer who are past due and attempt to make payment arrangements
  • Promote positive customer relations by effectively communicating with customers on the phone
  • Assist field customer retention specialist by providing them with updated account information on pre-disconnected work orders and assist with reducing equipment losses by obtaining leads on unreturned equipment
  • Assure accurate company records and timely customer communication by documenting payment plans and mailing standard letters
  • Skill in using a Windows-based PC and sending/receiving email
  • Keyboarding skills
  • Strong telephone communication skills and the ability to handle emotionally charged customers in difficult situations
  • Good mathematical and analytical skills
  • Detailed knowledge of or ability to learn various billing software programs and account research procedures
  • Ability to effectively listen and enter data while on the telephone
72

Collections Specialist Resume Examples & Samples

  • Work a daily queue of customer accounts, assigned directly to specialist, which includes
  • 3 to 5 years consumer and/or business to business collections
  • Knowledge of Microsoft Office and ERP/CRM systems
  • No supervisor
  • AX experience
73

Collections Specialist Resume Examples & Samples

  • Make outbound collection calls to customers and influence and negotiate with customers to make payments on the past due account
  • Take incoming phone calls from customers and answer customer questions regarding his/her account and influence customers to make payments on past due accounts
  • Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system
  • Process customer payments via inter-company computer systems
  • Annotate accounts in inter-company systems to document all interactions with the customer
  • Understand and adhere to company policies and procedures including collection policies/laws
  • Ability to recognize problems, resolve or escalate as needed
  • Use a variety of talks offs to educate and influence the customer to make payment
  • Understand and adhere to company policies and procedures
  • Basic computer knowledge
74

Collections Specialist Resume Examples & Samples

  • Minimum of 2 years of related credit and collections or customer support experience
  • Experience with ERP systems, Microsoft Office (specifically Excel) and Customer Relationship Management Tools
  • College (secondary school) degree or higher required
  • Fluency in English and German/French/Italian language is required
  • Detail oriented with strong problem solving, organizational and analytical skills
  • Proven communication skills with both internal and external customers
  • Ability to multi-task, set priorities and work with minimal direction
  • Pro-active work ethic and strong initiative to achieve goals
  • Work well under the pressures of time and uncertainty
  • The position is open to EU passport holders only
75

PFS Followup Collections Specialist Resume Examples & Samples

  • Understands and complies with terms of managed care contracts and associated federal/state regulations related to billing and collections, coordination of benefits, and subrogation
  • Stays abreast of, and communicates changes in regulations pertaining to guarantor and/or insurance collections
  • Documents conversations and correspondence with patients guarantors, insurance representatives, attorneys and other internal/external customers in billing system
  • Receives and responds to incoming customer calls pertaining to billing inquiries and the collection of outstanding receivables
  • Offers payment arrangements to delinquent accounts in accordance with Patient Financial Services (PFS) guidelines
  • Assists in the development and implementation of policies and procedures for the PFS department, when appropriate
  • Manages case load and work queue volumes by following appropriate follow up time lines in accordance with PFS guidelines
  • Minimum three (3) years of experience researching and validating commercial primary insurance, health care billing and collections are required
  • Minimum one (1) year of experience in customer service is preferred
76

Senior Collections Specialist Resume Examples & Samples

  • Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status
  • Executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor
  • Five to seven years of accounting or retail store experience working in a large, multi-national retail company; or a Bachelor’s Degree in a business related program and three to five years experience overseeing the work of others
  • Three years of experience working in a customer service role in an office or retail environment, with at least 2 years B2B collections experience in a role supporting a large volume of deductions and/or over, short & damage disputes
77

Collections Specialist Resume Examples & Samples

  • Perform collection calls in a fast paced goal oriented collections department
  • Prepare and mail written delinquency notices
  • Responsible for monitoring and maintaining assigned accounts
  • Process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Other assigned tasks and duties necessary to support the Accounts Receivable Department
  • 2 to 5 years’ experience in collections
  • FDCPA knowledge a plus
  • Ability to prioritize and multi-task, with the flexibility to adapt quickly to change
  • Knowledge of MS Office, with ability to learn new software/tools with minimal supervision
  • Detail-oriented, resourceful and able to manage shifting priorities
  • Regular, reliable and predictable performance required
78

Collections Specialist Senior Resume Examples & Samples

  • Orders repossession and referral of account records to attorneys or recovery agents
  • Demonstrates leadership abilities in resolving more complex delinquent credits and special-handling assets
  • Coordinates the remarketing, sales and transfer of other repossessed assets
  • Liquidates loan collateral including deposit accounts, vehicles, personal property, real estate and/or initiation of pre-foreclosure process
  • Files skip claim documentation and follows up with force placed insurance carrier and refund recoveries on financed insurance products
  • Calculates and issues deficiency letters according to statutory requirements
  • Handles inbound/outbound telephone calls on delinquent accounts, solicits repayments
  • Answers questions regarding necessary actions and strategies for debt repayment
  • Determine reason for delinquency and establish firm payment arrangements
  • Accurately records all customer interaction, phone calls and status of collection efforts in the loan collection system
  • Initiates form letters to customers to encourage payment at pre-determined levels of delinquency
  • Performs skip- tracing functions when necessary
  • Receives payments and documents amounts paid through Western Union, Moneygram or check-by phone services
  • Demonstrates compliance with FDCPA and SCRA guidelines on all account contacts
  • Refers problematic credits to management when known to escalate the collection process
  • Ensures all calls are handled with the highest degree of courtesy, respect and professionalism
  • Works with internal and external customers and participates in team meetings
  • 26
79

BCU Collections Specialist Resume Examples & Samples

  • Previous customer service/sales experience preferred
  • Strong interpersonal, verbal, written and active listening skills
  • Results oriented while member service and quality focused
  • High energy, positive attitude, self-starting and coachable individual
  • Aptitude to develop and own strong understanding of regulatory and departmental policies
  • Desire to form and make business improvement recommendations
  • Ability to building strong internal peer and team partnerships
  • Desire to meet all established performance goals consistently
  • PC Skills including a solid working knowledge of Microsoft Office
  • Bi-lingual (English/Spanish) desired
80

Collections Specialist Resume Examples & Samples

  • Analyze and collect on a large portfolio of business-to-business Management Company Accounts in the hotel industry, with an estimated 350 customer contacts per month via phone and email
  • Answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment
  • Work with customers to obtain remittance detail, reconcile payment discrepancies and request corrective action
  • Identify unapplied payments, recommend adjustments or refunds as appropriate
  • Partner with hotel management companies to resolve invoice/billing issues so that invoices can be paid in a timely manner
  • 2-5 years of corporate (business to business) collections and/or customer service experience in a fast-paced, high volume environment
  • Facilitate conference calls
  • International business experience
  • High energy self-starter requiring minimal supervision
  • Analytical with excellent attention to detail
  • Good telephone presence with above average negotiating skills
  • Well organized with excellent problem solving skills
  • MS Office proficiency – Outlook, Excel, Word
  • Oracle Financials desired, will accept other ERP experience
81

Collections Specialist With Norwegian Resume Examples & Samples

  • Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner
  • Maintain and review credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximise profitable sales and minimise risk in accordance with credit policy
  • Interact with all internal and external customers in a professional and courteous manner
  • Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function
  • Sets own priorities within framework of established procedures
82

Collections Specialist Year Resume Examples & Samples

  • Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organisation
  • Provide leadership, guidance and support to remote sites in the area on all AR matters
  • Timely release and resolution of issues relating to all held orders to maximise sales
83

Collections Specialist Resume Examples & Samples

  • Must be able to attend required classroom and OJT training period (up to 120 days) including certification of Special Customer job knowledge
  • Must be able to attend flexible training / OJT / certification schedule(s)
  • Must have strong communication and organizational skills
  • Must have excellent analytical, negotiation and decision making skills
  • Must have an understanding of US banking system and basic economics
  • Must have strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
  • Must have the ability to set effective work priorities
  • Must have Strong Quality Monitor and Compliance performance
  • Must have strong and proven Collection Skills
  • Must demonstrate personal excellence including punctuality, integrity and accountability
  • Must have the ability to demonstrate sensitivity and compassion in a difficult situation
  • Must have proven ability to drive strong results in effectiveness and efficiency
  • Must have working knowledge of Microsoft Office Suite programs
  • Must have ability to work independently and in a team environment
84

Collections Specialist Resume Examples & Samples

  • A top performer with a proven track record of success An individual with both competitive and strong will to win attitude
  • 2+ years experience in a consultative client facing environment
  • Excellent persuasion and negotiation skills
  • Proven problem solving and decision making
  • Strong oral communication skills
  • Demonstrated resiliency in a fast paced, metrics driven environment
  • Proficiency in MS Office environment
  • Flexibility on both day and evening schedules: weekend availability is required
  • Extremely adaptable in a changing environment
  • Commercial and consumer sales experience
  • Financial services/collections and/or risk industry experience
  • Knowledge of FDCPA and Fair Credit Act regulations and policies previous service center experience
  • Third party collections and skip tracing experience
85

Collections Specialist Resume Examples & Samples

  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
  • Document necessary account information and offer custom solutions that benefit the customer
  • Balance customer interests with the interests of American Express
  • Prior work experience in collections required
  • Candidates with prior experience on platforms such as triumph / legacy screens would be preferred
  • Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
  • Ability to evaluate card members financial and account data to make sound business decision
  • Analytical mind & attention to detail
  • Strong interpersonal, communication and listening skills. Excellent negotiation skills
86

Collections Specialist Resume Examples & Samples

  • The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations
  • To carry out these contacts with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses
  • Negotiation for the collection of overdue payments
  • Understanding customers financial arrangements and requirements 
  • Managing the collecting of overdue balances
  • Handling calls within the guidelines of the Credit Management Operating System
  • Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs
  • Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features
  • Maintaining the brand proposition and customer loyalty
  • Handling calls within the expectations of Credit Management customer satisfaction measures
  • This role may be subject to additional background verification checks
  • Flexible to work in a 24/7 shift environment
  • Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply
  • Knowledge of Amex card product would be preferred
87

PFS Follow Up Collections Specialist Resume Examples & Samples

  • Performs follow-up and denial management activities related to the collections of outstanding self-pay and/or insurance balances
  • Researches accounts and performs necessary outreach to guarantors, insurance companies and attorneys to ensure timely, accurate payments
  • Resolves account issues including validating accuracy of guarantor statements, resubmitting claims, identifying information needed to correctly process claims and generally working through issues in order to collect payment as expediently as possible
  • Processes and resolves rejections and denials received from third party
  • Reviews and responds to various forms of inquiries from Medicare, providers, members, patients, attorneys, customer service, provider relations, external insurance sources, and other internal customers
  • Participates in the negotiation process for payment according to established departmental criteria, policies and procedures
  • Knowledge of SMS, HSD Diamond, and TPL module is preferred
88

Collections Specialist Resume Examples & Samples

  • Taking ownership of the business unit customer collections
  • Collect on any past due invoices
  • Research short pay/payment variances to determine cause for discrepancy and request payback from customer
  • Resolve invalid or unauthorized deductions including return, chargeback, rebate and invoice deductions by following company procedures
  • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
  • Interfacing directly with customers to develop and implement workout plans to bring their accounts into compliance. This may include researching and addressing customer questions, resolving outstanding issues, providing back up or past invoices, etc
  • Effectively and timely resolving customer discrepancies, billing issues, short-payments, unapplied cash reconciliations and disputes
  • Generating and distributing correspondence and reports to assist in the collections process
  • Maintaining a weekly log of all activities and outcomes for reporting on progress and issues to the BSS manager
  • At least 2-4 years of prior experience with accounts receivable and collections
  • Strong knowledge of Excel spreadsheet and Microsoft products
89

Collections Specialist With Italian Resume Examples & Samples

  •  Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts
  •  Effect collection of amounts due to Emerson Process Management on the accounts receivable ledgers in accordance with the company targets
  •  Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner
  •  Maintain and review credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximise profitable sales and minimise risk in accordance with credit policy
  •  Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organisation
  •  Ensure best practice in Accounts Receivable is promoted and employed at all times across the area
  •  Provide leadership, guidance and support to remote sites in the area on all AR matters
  •  Interact with all internal and external customers in a professional and courteous manner
  •  Timely release and resolution of issues relating to all held orders to maximise sales
  •  Cash flow Management
  •  Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function
  •  Sets own priorities within framework of established procedures
90

Collections Specialist Resume Examples & Samples

  • 2+ years of phone customer service and/or call center experience
  • Prior working experience with an EMR/CRM System
  • Strong phone presence
  • 1 year of collections experience
91

Collections Specialist Resume Examples & Samples

  • A top performer with a proven track record of success
  • An individual with both a competitive and strong will to win attitude
  • Minimum 2 years experience in collections or 2 years of sales experience in a consultative client facing environment
  • Proven experience in negotiation of in depth payment arrangements or intricate sales dealings (with commission based compensation)
  • Moderate to highly analytical individual with strong financial acumen
92

Collections Specialist Resume Examples & Samples

  • Create relationships with customers to ensure timely payment of invoices
  • Daily communication with regards to customer accounts that are past due
  • Establish effective processes to help reduce and expedite the number of unpaid invoices
  • Communicate with sales team to reduce risk on delinquent accounts as well as credit limit increases
  • Work with management on recommendations for accounts needing to be placed for collection
  • Other tasks as assigned such as
  • Bachelor’s Degree in accounting or related field preferred
  • Minimum of 3-5 years credit and collections experience
  • Effective communicator both verbally and written
  • Strong organizational skills and ability to meet deadlines
93

Collections Specialist Resume Examples & Samples

  • Ability to handle multiple projects at once
  • Ability to interact professionally with customers and internal departments at all times
  • Demonstrated ability to use Microsoft applications (i.e. Word, Excel and Outlook)
94

A/R Collections Specialist Resume Examples & Samples

  • 75% - Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on "At Risk Accounts" and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner
  • 15% - Coordinates all special handling requests, including provision of scripts
  • 10% - Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
  • Good verbal and written communication skills
  • Must possess good organizational and time management skills
  • Ability to handle and maintain confidential customer and company information
95

Collections Specialist Resume Examples & Samples

  • Process manual work lists according to operating guidelines, process settled in Full; Paid in Full, Bankrupt/Deceased accounts
  • Investigate and action card member disputes and provide feedback and/or outcome to requesting party
  • Accurate and timely payment of agencies via manual or auto invoices
  • Prepare and send Direct Debit, Paid in Full, Settled in Full & Default correspondence to card members as required
  • Archive incoming and out-going correspondence documents as required
  • Understand and comply with all Sarbanes Oxley testing requirements; for example work list penetration timeliness, accelerated write accuracy and timeliness and agency invoice payment processing requirements
  • Achieve an accuracy score of 90% or greater through the Quality Assurance assessment process each month
  • Upon request, action other collections related tasks and projects as and when required
  • Minimum SPM/STPM qualification, preferably with tertiary education
  • Any credit & recovery experience would be an added advantage
  • Good interpersonal skills, mature and patience in handling difficult customers
  • Must be able to work to deadlines and handle multiple tasks
  • Ability to work across multiple cultures and commercial environments. Follow the market specific (local law) requirements for certain types of accounts e.g. Bankruptcy, and settled in Full Account
96

Collections Specialist Resume Examples & Samples

  • Diligently manage the follow up on past due balances
  • Handle daily customer inquiries
  • Work closely with the Billing team to implement processes and policies that contribute to accurate invoicing
  • Other Ad Hoc projects
  • Bachelor’s or Associate’s degree preferred, major in Accounting or Finance a plus
  • Experience with advertising accounting systems a plus
  • Good written, oral, and reading communication skills in order to accurately obtain, interpret, and transcribe a variety of communications and instructions
  • Proficiency in MS Excel and Word applications
  • Strong work ethic, flexibility to work under tight deadlines, and extreme attention to detail
  • Excellent problem solving skills and ability to think quickly
  • Superior service ethic, grace under pressure, and spirit of generosity
97

Collections Specialist Resume Examples & Samples

  • Prior Collections experience
  • Experience using Excel
  • Prior media experience
  • Great Plains and Salesforce experience
98

Collections Specialist Resume Examples & Samples

  • Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts required per month via phone and email
  • Work with customers to get remittance detail, reconcile payment discrepancies and request corrective action
  • Ensure account reconciliations where needed
  • Identify unapplied payments and credit notes, recommend and initiate adjustments or refunds as appropriate
  • 2-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
99

Collections Specialist Resume Examples & Samples

  • Communicates with early to late stage (pre charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency
  • May assist in training less experienced personnel
  • Minimum of three years proven and progressive collections experience or equivalent
  • Thorough knowledge of regulations affecting collections activities
100

Collections Specialist Resume Examples & Samples

  • Analysing regional accounts, you will proactively manage the debt collection of your portfolio
  • Provide weekly and quarterly metrics report with updates on collection status & analysis of movements on the Accounts Receivable ledger week on week
  • Cash receipts - Liaise with Treasury team Dublin, OM team Shanghai to ensure correct account cash application of all receipts with a zero credit balance at the end of the quarter
  • License Key extensions - Manage customers access to licenses via EDA on tap system to be in line with customer's payment habits
  • Prepare Cash Flow Forecast for portofolio. This will involve examination of existing billings & future billings for all order types & an assessment of the expected collection date
101

Collections Specialist Resume Examples & Samples

  • Initiates collection follow-up of all unpaid or denied claims with the appropriate payor
  • Produces nominal negotiation skills
  • Basic computer skills and proficiency in MS Word
102

Collections Specialist Resume Examples & Samples

  • Contacts customer on past due invoices via phone and email
  • Conducts pre-collection by calling customer or by sending copies of invoices
  • Puts accounts on hold
  • Manages disputed invoices. Identifies issues, escalates to proper channels, and sets timeline in resolving the issue
  • Adheres to Market Unit's defined metrics (Past due, cash target)
  • Prepares/updates reports as required by the Market Unit
  • Does account reconciliation related to buybacks and unidentified payments
  • Releasing of orders
  • Participates in meetings and account review with the Credit Manager and the Sales Team
  • Attends meetings/conference call with customers when needed
103

Collections Specialist Resume Examples & Samples

  • Provide proactive support to area personnel and external customers on all AR issues
  • Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts
  • Collaborate on reviewing credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximize profitable sales and minimize risk in accordance with credit policy
  • Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organization
  • Ensure best practice in Accounts Receivable is promoted and employed at all times across the area
  • Timely release and resolution of issues relating to all held orders to maximize sales
  • Cash flow Management
  • Three-years collections experience
  • Degree qualification
  • Minimum advanced Excel skills, fluent English essential and knowledge of any other relevant languages desirable
104

Collections Specialist Resume Examples & Samples

  • Process Check Requests, invoices and credit cards
  • Review Check Request, invoices, Accounts Receivable reports for proper documentation, approval authorization, internal controls and proper tax recording
  • Analyzes and evaluates existing issues resolution applications and collaborates with all service areas to enhance technologies/processes to increase bill rate and accuracy
  • Perform both routine and complex duties associated with accounts payable processing
  • Work with team and leadership to implement improvement initiatives
  • Displays initiative and thorough research in problem identification and resolution
  • Review audit reports and make recommendations for process improvement
  • Building reports in response to management and business inquiries
  • Demonstrates a basic understanding of project management disciplines
  • Associates degree in accounting or equivalent required
  • Excellent PC skills including MS Office applications (Word, Excel, PowerPoint) required
  • Demonstrated competency in both oral and written communication with strong facilitation skills
  • Ability to self-direct and motivated
  • Previous operational experience
  • Previous Collections processes (soft collections)
  • Research experience preferred
  • Effective Communication Skills – ability to speak at the proper level of detail with audiences and is clear and concise
105

Collections Specialist Resume Examples & Samples

  • Meets monthly collection targets
  • Directs cash application through remittance advice and statements as required
  • Escalates issues in accordance with escalation policy
  • Assists in the preparation of management reports in line with clients and Accenture’s requirements
  • Attends client meetings to discuss debtor performance and address issues as required
  • Improves service deliverables to the client with innovative ideas
  • US Citizenship is a requirement
  • 2 years of experience interacting with customers
  • Minimum of 3 years of experience in MS Outlook and Excel including experience with pivot tables
  • Experience in billing and collections
  • Collections experience in a B2B environment
  • Working knowledge of banking procedures and payment application
  • Experience communicating with management
  • Exceptional customer service skills, analytical skills and problem solving skills
  • Demonstrated team player, flexible, enthusiastic, innovative and proactive
  • Self-starter with ability to work independently to prioritize to ensure compliance with strict deadlines
  • Good organizational, multi-tasking and time management skills
  • Proven ability to work in a high stress environment
106

Collections Specialist Resume Examples & Samples

  • Provide training assistance for new Collection hires
  • Provide support to Collection Specialists
  • Participate in software testing
  • Provide mentoring/leadership to Collection Specialists
  • Be a department leader
  • Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
  • Develop positive relationships while maintaining customer standards with a focus on problem solving
  • Investigate and resolve reconciliation discrepancies
  • Timely respond to customer inquiries
  • Submit refunds for customers with credit balances
  • Complete monthly delinquency meetings with Finance and business leaders
  • Investigate and assist with resolving disputes on customer accounts
  • Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
  • Perform required tasks independently as well as contribute as needed in a team environment
  • Coordinate with multiple departments to resolve customer service facing issues
  • Analyzes and investigates
  • Provides explanations and interpretations within collections portfolio
  • All other tasks assigned by manager
  • Experience multi-tasking and adjusting schedules to meet deadlines in a fast-paced environment
107

Collections Specialist Resume Examples & Samples

  • Our client is seeking a professional candidate with a strong collections background in business to business collections with a customer service/retention mindset
  • A minimum of 2 years of experience working in a customer facing environment. i.e. Customer Service, Accounting, Contracts, or Purchasing department helpful
  • Knowledge or experience working with Excel specifically (VLOOKUP up and pivot tables)
  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred
  • Assignment Length: 3 Months