Manager, Collections Resume Samples

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MJ
M Jast
Maudie
Jast
369 Enrico Loop
Houston
TX
+1 (555) 130 5588
369 Enrico Loop
Houston
TX
Phone
p +1 (555) 130 5588
Experience Experience
Detroit, MI
Assistant Manager, Collections
Detroit, MI
Bailey Inc
Detroit, MI
Assistant Manager, Collections
  • Adhere and manage to established Freddie Mac and Fannie Mae delinquent portfolio guidelines
  • Perform interviews, hire, develop, and terminate staff
  • Places work order tickets for queuing changes or creates dialer pools to enhance collection efforts
  • Establish and ensure completion of goals and development plans
  • Determine and recommend proper action including, but not limited to: repossession, charge-off, or litigation in accordance with established policy
  • Measure and monitor staff performance
  • Assist the Business Banking or SBA Loan Departments with delinquent accounts
Boston, MA
Manager Collections
Boston, MA
Collins-Sporer
Boston, MA
Manager Collections
  • Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
  • Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
  • Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
  • Implement efficiencies in processes; provide project planning and management of assigned customers
  • Manage the work of billing and collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
  • Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers
  • Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded
present
San Francisco, CA
Manager, Collections
San Francisco, CA
Koch and Sons
present
San Francisco, CA
Manager, Collections
present
  • Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover. CO1002 Manager, Collections.doc 2 Total Rewards – TR ver. 12/10
  • Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives. Ensure resource capacity and efficient utilization of financial resources
  • Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
  • Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
  • Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
  • Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
  • Manages time, attendance and schedules to ensure that the work group is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time. Approves overtime assignments consistent with Company policy and the law to insure that eligible employees are properly paid for work performed
Education Education
Bachelor’s Degree in Nursing
Bachelor’s Degree in Nursing
University of Pittsburgh
Bachelor’s Degree in Nursing
Skills Skills
  • Strong analytical skills and great attention to detail
  • Good communication skills both written and oral that enable a clear message to be received by the other party
  • Strong interpersonal skills with an ability to lead a large team
  • Ability to negotiate with customers on terms for repayment or other related issues such as surrender of equipment along with basic math skills of adding and subtracting
  • Has keen analytical skills, attention to detail and ability to work independently
  • Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
  • Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
  • Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
  • Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
  • Proficient knowledge of function-specific software and computer programs
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15 Manager, Collections resume templates

1

Issues Management Manager Collections Resume Examples & Samples

  • 5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management
  • Bachelor's degree required; advanced degree strongly preferred
  • Extensive project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines
  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities
  • Strong judgment and critical thinking skills
  • Self-motivated with a passion for establishing and maintaining a culture of control within the Global Consumer Bank
  • Demonstrated relationship management skills with ability to deepen relationships and build partnerships across Collections and Risk Operations and key functional support areas like Audit, Compliance, Control, CAO, and Independent Risk
  • Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the Collections business
  • Deep functional knowledge of the Collections business and applicable rules, regulations, and processes; Collections experience desirable
  • Pragmatic problem-solver, forward thinker with independence of thought
  • Familiarity with ORM policy and Basel requirements a plus
  • Familiarity with iCaps and any other existing databases used across businesses for tracking/monitoring issues
2

Manager, Collections Resume Examples & Samples

  • Strong interpersonal skills with an ability to lead a large team
  • Ability to motivate, coach, train and delegate to team
  • Effectively deals with change and shifting priorities
  • 3-5 years of experience in functional area
  • 1-2 years management experience
3

Senior Manager Collections & Recoveries Strategies Resume Examples & Samples

  • Strong knowledge in designing strategies for Front End and Back End collections
  • Project management skills to prioritize, manage and implement a variety of competing initiatives, on a concurrent or staggered basis
  • Detailed knowledge and experience with collections operations and best practices
  • Excellent organizational, interpersonal, motivational and negotiation skills
  • Sound knowledge of the credit policies for Small Business and Retail products
  • An ability to understand how changes in collections technology could improve policy and/or process
4

Manager, Collections Projects Resume Examples & Samples

  • Develop and maintain the business project plan – project approach, scope, effort, and schedule, define team member roles and expectations, and ensure resources are used efficiently and workload is balanced
  • Determine and monitor critical path, contingencies, scope changes and budget according to project charter
  • Ensure project management methodology deliverables are completed on time
  • Assess and monitor stakeholder expectations, take corrective actions to address gaps and communicate status
  • Establish timing and delivery of new system functionality; participate in cross-functional projects, including development, testing, implementation, post release validation and process controls
  • Synchronize development and deployment of the product with Collections systems (e.g. FDR, Workstation, Payment Plan, and Deposits DDA Tools). Understand the subsystem interface points and manage projects accordingly
  • Work as a business partner within Collections organization and across functions to evaluate/improve business processes and arrive at
  • Bachelor's degree with a minimum of 2 years experience in a financial services / banking industry. In lieu of Bachelor's degree, the candidate a minimum of 4 years' experience in a financial services/ or banking industry
  • Minimum 4 years of experience in complex project management with cross functional impact experience
  • Minimum 1 year experience working with or leading with virtual project teams
  • Proficient in the use of suite of Microsoft Office products; Excel, PowerPoint, Word, OneNote etc
  • Experience with PlanView or SharePoint
  • 4+ yrs. in Banking or Credit Card process management with expertise in all facets of Collections in financial industry including broad knowledge of applicable financial service laws, regulations, operating and process instructions
  • Six Sigma Quality - GE Black Belt certified
  • MP Project Management certification
  • FDR, Vision PLUS, FIS Profile, WebCSR experience
  • Proven ability to develop and execute strategy vision, manage multiple projects and cross functional teams, with multiple priorities in a fast paced environment
  • Demonstrated ability to lead change successfully across large groups
  • Strong strategic skill set with Senior Management presentation experience
  • Proven experience in process development and improvement
  • Outstanding written and verbal communication skills particularly in problem solving skills
  • Strong customer-focus and results orientation; team player; excellent interpersonal skills
  • Ability to foster relationships and create informal networks, both internal and external
  • Proven analytical skills in translating business requirements into functional specifications
  • Expertise in collections and/or operational policies within bank industry
  • Expertise in checking, savings, and overdraft LOC Collections and/or operational policies
5

Manager, Collections Policy Oversight Resume Examples & Samples

  • Act as a subject matter expert within Risk on Collections Policy, Guidelines, Procedures and applicable Corporate Standards
  • Assist in development, provide recommendation, review & communicate corporate collections policies & procedures
  • Ongoing thorough assessment of existing policies & procedures
  • Escalate, when needed, policies that are behind the development schedule or have issues that cannot be resolved
  • Assist in policy & procedural changes with respect to new strategic collections initiatives
  • Minimum of 5 years demonstrated collections policy & operations related experience desired
  • Expert knowledge of consumer collections policies, procedures and bank’s lending products
  • Thorough knowledge of the Bank's operating systems - CCAPS, NCCS, MDIF, MECH, CACS, TSYS
  • Graduate University Degree in Business, Mathematics, or Economics
  • Strong time management, planning and organizing skills to manage multiple priorities
  • Good project management skills
  • Strong leadership ability and coaching and influencing skills
  • Highly-developed organizational, analytical and problem-solving skills, creative and adaptive thinking abilities
  • Strong interpersonal and communication skills, as well as strategic influencing skills
  • Excellent written communications skills; particularly as it relates to responding to internal requests and proposing policy & procedural changes
  • Ability to exercise practical judgment in key decisions within available human, physical, and fiscal resources
6

Agency Manager, Collections Resume Examples & Samples

  • Ensuring and executing all collections activities in conformance to existing company policies and guidelines
  • Ensuring capacity, production and performance requirements of an agency are met consistently
  • Ensuring adherence to Citigroup service standards as well as compliance to all regulatory and internal compliance requirements
  • Ensuring customer disputes are appropriately handled and cleared
  • Detect possible fraud at an early stage and endorse accounts for further investigation
  • Provide feedback to management and other areas of the business on portfolio quality
  • Ensuring accurate billing and control on costs at the agencies
  • Graduate with 5 years of experience
7

Senior Manager Collections & Recoveries Strategies Resume Examples & Samples

  • Develop and implement Front End and Back End collection strategies, policies, procedures and systems for International Retail Lending, with a goal of using empirical science based decision models to maximize collection recovery while minimizing collection costs
  • Analyze and report regularly on the performance of existing collection strategies deployed in International Banking
  • Make recommendations on improvement of existing Front End and Back End collection strategies, procedures and policies
  • Initiate corrective action to rectify collection recovery policy issues noted in Internal/External Audits
  • Determine opportunities to reduce collection & recovery costs through outsourcing and employment of lower cost collections channels
  • Work with country risk departments to ensure effective change management process in collection strategies, documenting changes through PCTMS/Credit Proposal forms
  • Collaborate with Collections Operations and Systems in order to implement, maintain and improve global collections systems such as TRIAD, Debt Manager, Dialers, and Placement Plus
  • Knowledge of TRIAD or similar account management systems
8

Senior Manager Collections Strategies Resume Examples & Samples

  • Develop and implement Front End collection strategies, policies, procedures and systems for International Retail Lending, with a goal of using empirical science based decision models to maximize collection recovery while minimizing collection costs
  • Make recommendations on improvement of existing Front End collection strategies, procedures and policies
  • Provide assistance to country risk departments on all collection and strategy related matters, promoting best practices and knowledge sharing across all sites
  • Working with other departments in International Banking (e.g. Collections Operations, products and Systems) on joint programs impacting International Retail Collection practices, policies and procedures
  • Collaborate with International Banking Collections Operations and Systems in order to implement, maintain and improve global collections systems such as TRIAD, Debt Manager, Dialers, and Placement Plus
  • Ability to work in fast paced environment with changing priorities
  • Ability to present and communicate effectively with different levels and management
  • 5 + years in credit risk management or related field with demonstrated experience in collections
  • The incumbent must have a detailed understanding of the existing collections environment, and must be highly analytical and results-oriented. An ability to provide sound recommendations to Senior Management with reference to minimizing delinquency and maximizing recoveries is essential. The incumbent will be required to develop programs that will support and improve productivity in the collections infrastructure. The incumbent must have the following qualifications
  • Knowledge of SAS, Angoss or equivalent software is required
  • Strong knowledge in designing strategies for Front End collections
  • Strong knowledge in the use and development of behavior scores, custom scores, credit bureau scores, and their respective validation process
  • Prior experience in Retail portfolios creating Front End (1-90 days past due) Collections or equivalent strategies
  • Strong knowledge of TRIAD or similar account management systems
  • Strong knowledge in the use of SAS/Enterprise Miner, Angoss or similar statistical software including the ability to apply advanced statistical techniques
  • Fluent in Spanish is desired
9

Senior Manager Collections Resume Examples & Samples

  • Manage a staff of 80+ employees, including two Section Managers, nine Supervisors and various specialized Analysts, responsible for delinquency management, loss mitigation, asset resolution, recovery, fraud and vendor support
  • Oversee all pertinent process areas with the department including, but not limited to the following: inbound and outbound collection calls, delinquent account management, skip tracing, vendor management, repossession processing, insurance total loss claims processing, vehicle impound resolution, bankruptcy management, compliance adherence, legal settlements, charge off processing and recovery (deficiency and lease end-of-term) collections
  • Partner with the General Manager of Collections to effectively manage the Portland cost center budget of $3+ million, ensure successful achievement of departmental budgetary goals and seek avenues to reduce expenditures
  • Collaborate with various business units, including, but not limited to, Risk Management, Legal and Compliance, Enterprise Support, Purchasing, Controlling, Finance, IT and Human Resources in effort to drive initiatives that increase productivity, mitigate loss exposure, reduce expenses, promote employee satisfaction, advance technology and enhance strategies
  • Partner with the Collections Leadership Team and Risk to assist in the creation of comprehensive tracking and reporting systems designed to accurately measure departmental productivity, facilitate effective capacity planning monitor departmental performance against established objectives
  • Partner with other, customer-facing areas of the organization, including Customer Care, Remarketing, Credit and Funding and Field Operations to build strong business relationships, share best practices and create processes that deliver a consistent customer experience
  • Present Collections Department process and/or project updates, personnel changes, improvement initiatives or strategic shifts during operational management meetings
  • Provide ongoing direction to the Collections Training and Quality Team to ensure the successful delivery of high-quality curriculum, resulting in a highly trained and knowledgeable staff, a consistent customer experience and strict adherence to all company policies and external regulatory requirements
  • Oversee the establishment of clearly defined performance metrics and development plans for all employees through the PMP review process in order to not only successfully achieve objective level targets, but also to create a strong departmental succession plan
  • Engage with industry participants and external resources on benchmarking activities in effort to leverage best practices, identify relevant industry trends, improve processes and strategies and stay abreast of the continually evolving regulatory environment
  • Lead efforts to identify and implement improvements in process and technology by advocating for operational business needs, submitting project requests with favorable ROI’s and representing Collections in the successful completion of such projects
  • Partner with the Legal and Compliance to ensure strict adherence to, not only Volkswagen Credit’s General Procedures, but also federal, state and local laws and regulations, including, but not limited to, FDCPA and CFPB
  • Maintain strong awareness of industry regulatory changes and adjust collections processes and/or strategies accordingly to mitigate risk exposure and ensure proper corporate compliance
  • Ensure the successful execution of a vendor management strategy in partnership with Risk, IT Security and Legal and Compliance; adjust audit requirements and strategy parameters, when necessary, to ensure strict compliance with company policies and external regulatory requirements
  • 7-10 years of relative consumer finance experience with strong knowledge of collections and/or recovery operations
  • 5+ years of leadership, including experience in leading multi-functional teams, managing daily operations, employee development, capacity planning, strategic goal attainment and budget management
  • Automotive financing principles
  • Collections strategies, systems, processes, and philosophies
  • Regulatory compliance
  • Experience leading significant project initiative
  • Understanding of automoated, outbound dialing systems and behaviroal scoring strategies
10

Manager, Collections & Dispute Resume Examples & Samples

  • Manage complete collections process along with billing dispute resolution process with the accounts assigned including interactions with Finance, Sales, Sales Support and Operations to assist with resolution
  • Conduct customer account reconciliations and coordinate efforts to resolve outstanding issues. Visit customer and negotiate settlements
  • Review account base with local and offshore teams to minimize delinquency and write-offs through early identification and resolution of non-payment issues
  • Evaluate and approve refunds, write-offs, settlements and other modifications as necessary and appropriate
  • Develop, train and coach teams to prioritize and maximize their time. Set department vision. Create an efficient processes with each customer and maintain/document DTP and special handling instructions
  • Assure all accounts write offs meet the criteria
  • Run adhoc and DM reports
  • Monitor and provide feedback to third party resource providers
11

Markeing Manager, Collections Resume Examples & Samples

  • Lead the planning, development and execution of Levi’s® Collections Marketing programs within the US, across media, social and sales channels
  • Develop and execute US Collections engagement programs that drive brand and product relevance to existing and potentially new Levi’s® consumers
  • Align with and work cross-functionally with Levi’s® Brand Media, Consumer, PR, Haus, Retail & Wholesale, and Social in the development and execution of US marketing plans
  • Manage agencies, strategic media partners and local vendors while developing and cultivating a network of key local influencers that deliver on the needs of the Collections business
  • Set seasonal media plans for region in collaboration with US Consumer Marketing (media) Manager
  • Responsible for providing agency feedback, direction, contracts, invoicing and trafficking of creative assets for regional media
  • Partner with Levi’s® Haus to strategically place key styles on targeted influencers and share successes with regional and global partners
  • Maintain cohesive relationships and regular communication with critical departments, such as Merchandising, Creative Services, Brand Environment, US and Global Consumer Marketing, etc
  • Evaluate success of programs, report regularly to regional and global partners
  • Monitor competitors’ marketing programs efforts and deliver seasonal reports to regional and global partners
  • Develop and manage annual budgets covering all facets of the regional marketing program
  • Support wholesale sales & marketing teams with the necessary tools and assets for seasonal sell-in support and trade shows (seasonal look books, creative imagery, etc)
  • Collaborate with sales leads to set and execute wholesale account marketing plans for key independent and boutique accounts throughout the US. This includes managing window & on-floor presentations using global provided assets, negotiating co-op media deals, managing product and creative for co-op ads or catalogues and producing retail events
  • Partner with wholesale marketing lead and co-develop marketing plans for relevant department stores
  • Partner with US Retail & eCommerce Marketing in the development and execution of priority Collections programs
  • Advocate Collections in both US Retail & eCommerce for maximum alignment and ensure collections are driving revenue for the Levi’s brand
  • Advise on local digital marketing efforts, support boutique & independent online retailers and manage regional stockist lists for Levi.com
  • 3-5 years of relevant experience
  • Bachelors degree (7+ years of combined college education and work experience may be substituted for a degree)
  • Retail and apparel experience a plus; knowledge of Skate culture and/or Action Sports preferred
  • Strong planning, organizational and implementation skills
  • Excellent project management skills a must
  • General understanding of the US market and retail trends
  • Excellent communication, written and presentation skills
  • Microsoft Word, Powerpoint, Excel skills required
  • Must be team orientated, but also have the ability to work independently
  • Ability to thrive in a fast-paced, results-oriented environment with an entrepreneurial mindset
  • Experience managing vendors and/or external agency partners
12

Manager Collections Resume Examples & Samples

  • Lead and supervise the daily activities of a team of approximately 15 employees within a unit of the Collection Centre
  • Implement strategies and plan to achieve monthly, quarterly and annual objectives (delinquency, loan loss, recoveries)
  • Plan and develop strategies, initiatives and contingency plans to improve processes and to maximize the banks profitability through ongoing monitoring and analysis of the unit’s portfolios
  • Manage the Human Resource complement through daily coaching, career planning and conducting regular management reviews, motivating other to achieve highest possible performance
  • Provide direction on account reviews ensuring maximum recovery and controls under sound cost/benefit principles
  • Authorize and ensure legal actions, write-offs, compromise settlements are performed within bank policy and assigned discretionary limits
  • Ensure the unit provide high quality and professional customer service by reviewing analyzing and diffusing customer complaints
  • Optimize use of existing technology to enhance unit productivity
  • Post Secondary education in Business Administration/Commerce, 5-7 years Collections experience or Retail/Commercial lending experience
  • Experience managing and coaching a team
  • Strong people management, leadership and coaching skills
  • Knowledge of litigation procedures, consumer legislation and bankruptcy
  • Excellent oral and written negotiation and communication skills
  • Ability to identify, analyze, assess and mitigate risk
  • Broad product knowledge of lines of business
  • Solid technical skills including MS Word, Excel
  • Ability to work independently to resolve operation issues
  • BMO system knowledge (CACS, NCCS, Pathway Connect/MECH, MDIF and CCAPS) an asset
13

Manager, Collections Resume Examples & Samples

  • Monitor day to day operations to ensure optimal efficiency and results on a daily basis
  • Review daily reporting for performance trends and identify outliers
  • Approximately 5 years collections supervisor/ Management experience, preferably in the Auto industry
  • Proven record of performance in the Front End Department
  • Previous training experience
  • Known reputation as a helpful, influential and positive member of the Front End Department
  • Clear understanding of the policies and procedures of the GOLF Front End Department and the values of the Company and a proven ability to uphold them consistently in all situations
  • Ability to maintain a positive attitude and calm demeanor when working with a range of personalities, different levels of employees and managers and difficult customers while keeping an open mind
  • Ability to work a flexible schedule which might include nights and weekends
  • Effective communication, negotiation, problem solving and persuasion skills
14

Manager, Collections Resume Examples & Samples

  • Build positive, trusting relationships with customers, business unit management groups and sales organizations to resolve disputes surrounding management of customer’s accounts receivables balances due. Build credibility and establish rapport with all internal and external customers
  • Develop key contacts with customers (internal and external) to facilitate the collection process
  • Execute the collection process for defined strategic customers
  • Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
  • Drive the dispute resolution process by partnering with the internal business; Serve as the escalation point for customer disputes
  • Review financial condition, analyze collateral, assign credit lines and monitor risk exposure
  • Establish alternate credit arrangements for high risk customers to minimize bad debt write offs that would negatively impact the profitability of the company
  • Prepare and analyze bad debt allowance
  • Provide various reporting metrics for monthly / quarterly accounting and variance reports
  • Organize, support and develop collection process; provide leadership and direction to staff; establish and implement departmental policies and goals
  • Use benchmark and measurement tools to set expectations, and assess departmental and individual performance, and establish proper goal setting
  • Stay current with changes in state and federal laws governing debt collections and bankruptcy
  • Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA)
  • Bachelor’s Degree in Accounting / Finance or equivalent work experience
  • 5+ years of experience in Collections; experience in General Accounting a plus
  • 2+ years of experience managing and motivating a team to high standards of quality
  • Experience with accounting software, NetSuite beneficial
  • Exceptional interpersonal skills with a focus on providing stellar customer experience
  • Advanced computer skills including MS Office, and ERP systems
  • Ability to effectively prioritize and execute tasks in a high-pressure environment and under critical time constraints
  • Experience with policies and procedures surrounding the collection function
15

Manager Collections Resume Examples & Samples

  • Manages the work of Patient Financial Services collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
  • Ensures compliance of customer expectations and requirements
  • Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
  • Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded
  • Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers
  • 3+ years experience providing leadership and management direction related to billing and collection processes within a multi-facility environment
  • 3+ years experience and excellent working knowledge of patient financial services operations
  • Excellent experience in customer service processes including correspondence
  • Experience with providing visible sponsorship and guidance of major change initiatives
16

Manager, Collections Resume Examples & Samples

  • Late fee waivers
  • Credit reporting adjustments
  • Repossession and foreclosure approvals
  • Granting of extensions
  • Retention and liquidation solutions defined by the Loss Mitigation Authority Matrix
  • Contractual changes with suppliers and service providers within authority level
  • Acting as department subject matter expert to senior managers and lead new work. Recommend business performance improvements
  • Management of outside counsel in mortgage fraud civil matters, including the completion and execution of interrogatories, production of documents, and settlement agreements
  • Transferring deed ownership from the Bank to another owner
  • Comprehensive knowledge of Small Business Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Working knowledge of federal, state/provincial and local laws pertaining to Small Business Collections and functional area
  • College degree preferred or appropriate level of leadership experience in lieu of degree
  • 3 – 10 years of relevant leadership experience
  • 1 – 5 years of management experience
17

Manager Collections Resume Examples & Samples

  • Manage the work of billing and collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
  • Oversee Insurance Services operations of Billing and collections functions, ensuring timeliness, accuracy, compliance and standards fulfillment as defined in customer Service Level Agreement
  • Ensure that adequate procedures exist for accurate and timely processing of all claims
  • Provide team leadership by directing the assigned department and staff
  • Evaluate, and review activities of staff and processes associated with patient accounting including all functions of billing for hospital, clinic and physician services
  • Implement efficiencies in processes; provide project planning and management of assigned customers
  • Investigate and Communicate root cause issues associated with AR
  • Report staff performance to ensure quality productive service to our customers, while applying the policies and procedures of the customer and the company
  • Schedule customer onsite visits or telephonic communication sessions to address customer issues, trends and monthly reports
  • Update and maintain the Outstanding Issues list for each customer
  • Maintain staff training and reference manuals and materials
  • Participate in team selection, annual and midyear performance evaluations, training, coaching and corrective action
  • Oversee business processes as contracted with the customer in order to increase cash flow, reduce days in receivable and improve operations via measurable success factors. In addition, ensure the success of company goals, by leading teams in billing, follow up, and other collection activities
  • 5+ years of experience providing Direct Management to a department that oversees 25+ FTEs in a hospital CBO (Central Business Office) environment
  • 5+ years of experience directing work activities associated with Insurance follow-up, Billing and Collections
  • 5+ years of experience with claim forms and edits, both manual and electronic submissions (UB04--hospital charges and CMS 1500 -- Physician charges)
  • Advanced knowledge of CPT, ICD-9, HCPCS, and Revenue codes required
  • Intermediate skill level with Microsoft Excel (pivot tables, charts and graphs) and Word (creating documents) required
  • Intermediate level of experience with Microsoft PowerPoint (creating slideshows) required
  • CPAR (Certified Patient Account Representative) or ACPAR (Advanced Certified Patient Account Representative) or higher Certification designation preferred
  • Ability to work in and maneuver through DDE and CWF/HIQA preferred
18

Regional Manager Collections Resume Examples & Samples

  • Manage collections operations and the development of related policies and procedures
  • Monitor accounts and develop reports to ensure compliance with policy, local, and legal statues
  • Manage collection activities of past due, critical accounts
  • Develop training, conduct performance reviews, and be a resource to staff
  • PeopleSoft or Oracle ERP experience
  • Excellent problem-solving, analytical, and mathematical skills
  • LI-LN1
19

Manager, Collections Administration Resume Examples & Samples

  • Develop standard operational procedures for administrative functions including invoice processing, payment batch reconciliation and vendor onboarding
  • Manage field collections administrative staff
  • Identify opportunities to improve the operational efficiency of the field collections administrative staff, including automation whenever possible
  • Manage the processing of field collection vendor invoices
  • Collaborate with field collection managers in support of vendor onboarding activities
  • Administration of Charter Collections Mobility application (CCM)
  • Collaborates with other business units in support of achieving departmental goals
  • Represents collections department in cross functional projects to support business initiatives where appropriate
  • Supports and drives change in a productive manner
  • Minimum 2 years management experience and 5 years work related experience
  • Record of driving improvements in operational performance
  • Ability to efficiently manage multiple tasks simultaneously to completion is required
  • Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers is required
  • Customer Relationship Management (CRM) knowledge required – ICOMS and/or CSG
  • Knowledge of MS Office required
20

Team Manager, Collections Resume Examples & Samples

  • Facilitates, coaches, provides leadership and framework for daily operation
  • Provides technical support, advice, experience
  • Provides performance trends and analysis to team
  • Assists the team in developing and implementing team and individual measurements in support of process and organizational goals
  • Fostering team building and group dynamics, provides career development planning and opportunities
  • Leads the team by role modeling company values
  • Provides technical education on collection processes and strategies including knowledge and adherence to federal and state laws
  • High school diploma or equivalent. College degree preferred
  • Two year degree in business, liberal arts or other related program is required. Four year degree is preferred. If four degree has not been obtained, must have 2 years of business experience equivalency per year of college education. Business experience must include Job history of increased responsibility, autonomy and independent judgment
  • Two (2) years experience in a collection or outbound sales/marketing position
  • Two (2) years experience in a supervisory capacity, preferably in a collection/credit environment managing non-exempt level employees
  • Basic PC experience
  • Understanding of collection laws; Basic understanding of telephony capabilities, CMS, Centerview, Auto-dialers
21

Assistant Manager, Collections Resume Examples & Samples

  • Supervise the collection of delinquent loan customer accounts, including
  • Collection of past due amounts via contacting delinquent customers in person and/or by telephone
  • Determine and recommend proper action including, but not limited to: repossession, charge-off, or litigation in accordance with established policy
  • Adhere and manage to established Freddie Mac and Fannie Mae delinquent portfolio guidelines
  • Conduct collection activities in a manner compliant with federal, local, and regulatory governance
  • Negotiate, approve, and document structured payment plans up to the 120th day of delinquency
  • Negotiate and approve settlements on charged-off retail loan accounts
  • Ensures adherence to IRS 1099c guidelines and documents accounts requiring these filings
  • Ensures that foreclosure aversion solicitations are mailed, documented, and reviewed in accordance with internal and investor timelines
  • Assist the Business Banking or SBA Loan Departments with delinquent accounts
  • Monitors and recommends enhancements to queuing or dialer strategies
  • Places work order tickets for queuing changes or creates dialer pools to enhance collection efforts
  • Prepare various reports for superiors and other Bank officers
  • Manage retail collections and operations staff
  • Perform interviews, hire, develop, and terminate staff
  • Establish and ensure completion of goals and development plans
  • Coach and mentor staff
  • Measure and monitor staff performance
  • Create strong team morale and high achievement
  • Performs the role’s essential functions successfully using required systems and processes
  • Meets established service levels for productivity, accuracy and customer service
  • Open to change and learning new skills to improve work processes
22

Manager Collections Resume Examples & Samples

  • Advanced knowledge of CPT, ICD-9, HCPCS, and Revenue codes
  • Intermediate skill level with Microsoft Excel (pivot tables, charts and graphs) and Word (creating documents)
  • Intermediate level of experience with Microsoft PowerPoint (creating slideshows)
  • CPAR (Certified Patient Account Representative) or ACPAR (Advanced Certified Patient Account Representative) or higher Certification designation
  • Ability to work in and maneuver through DDE and CWF/HIQA
23

Portfolio Manager, Collections Resume Examples & Samples

  • Adopt a hands-on approach to drive best in class Collections performance
  • Provide thought leadership and drive initiatives to maximize returns through best-in-class collection economics
  • Collaborate with Risk Management, Credit and other functions to develop and implement improvement initiatives
  • Develop and maintain positive working relationships within and outside GSN
  • Ensure 24 x7 audit readiness, compliance to regulatory & AXP norms and work to achieve satisfactory outcomes in GCOM, TSM, TLM, GCM audits
  • Achieve high levels of employee engagement and motivation
  • Lead, coach and develop team members and create an environment that helps attract and retain best in class talent
  • Strong experience in credit / collections operations
  • Highly developed analytical skills with strong attention to details
  • Ability to lead, influence, and contribute at various levels of the business
  • Proactive, solution oriented approach
  • Excellent communications skills, ability to build and leverage relationships
  • Ability to drive innovation and change in a fast moving environment
24

Manager, Collections Resume Examples & Samples

  • Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
  • Coach, mentor and motivate staff
  • Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
  • Ensure that all ad hoc duties are completed within the specified time period
  • Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures
  • Matric , Financial Qualification and Excel
  • 5-7 Years Credit Management in high volume consumer environment
25

Senior Manager, Collections Policy Resume Examples & Samples

  • Manage the bank policy for Collections & Recoveries
  • Manage the attestation process
  • Manage delivery dates for any Exceptions and Waivers while supporting the business units to comply with their action plans
  • Prepare and keep updated the Exceptions and Waivers dashboard
  • Responsible for keeping updated the document repository
  • Ensure documentation meets minimum Bank and OSFI standards
  • Support VP Collections & Recoveries with responses regarding the policy to internal audit, the countries and OSFI
  • Prepare packages for approval of the Senior Credit Committee
  • Develop strong relationships with stakeholders in Audit, Risk Management in the business units, Collections Operations
26

Manager, Collections Resume Examples & Samples

  • Good communication skills both written and oral that enable a clear message to be received by the other party
  • Good understanding of collection laws (Consumer Financial Protection Bureau)
  • Good understanding of bankruptcy issues and other matters related to legal procedures
  • Ability to negotiate with customers on terms for repayment or other related issues such as surrender of equipment along with basic math skills of adding and subtracting
  • Sound knowledge of repossession procedures and laws that affect action that may be taken
  • Sounds experience in using the computer for documentation and communication applications
  • Responsible for interviewing, making hiring recommendations – orient and train new employees as well as helping existing staff with work related problems
  • Model dependability and punctuality for staff by maintaining regular and consistent attendance
  • Provides ongoing training of staff to update skills or change work processes - schedules regular meetings to ensure good communications within the work group
  • Manages time, attendance and schedules to ensure that the work group is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time. Approves overtime assignments consistent with Company policy and the law to insure that eligible employees are properly paid for work performed
  • Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
  • Monitors individual performance and provides timely feedback to employees
  • Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
  • Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
  • Responds quickly and positively to questions and concerns from employees or management
  • Sets a good, positive example to subordinates and peers in the workplace
  • Works closely with Director to provide timely feedback as necessary regarding employee performance, whether positive or a need for counseling
  • Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
  • Recognizes when it is necessary to ask for assistance with or to refer employee-related issues to Director or Human Resources
  • Additions and changes in duties and responsibilities may be necessary from time to time for the benefit of the Department/Division/Company
27

Manager Collections Resume Examples & Samples

  • Manage, supervise and accountable for the daily/weekly/monthly activities of multiple Supervisors, each of whom manage a team of 12-15 Medical Collections Representatives
  • Set priorities for the team to ensure task completion and performance goals for the department are achieved
  • Collaborate with other supervisors, managers, and departments to ensure the goals of the business are achieved
  • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
  • Provide regular coaching and feedback to Supervisors as well as completing annual performance reviews
  • Identify, investigate and resolve operational problems using defined processes, expertise and judgment
  • Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
  • Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation
  • This position will be responsible for managing call center operations and have supervisors reporting to this position
  • Responsible for departmental team engagement index scores
  • Collaborate with supervisors
  • Responsible for daily assessment of productivity metrics and Daily, weekly and monthly departmental metrics
  • Responsible for handling escalated administrative and regulatory issues through full resolution
  • 5+ years of Supervisory experience with team of 10 or more in related medical or call center field
  • Experience with Microsoft Word (create correspondence and work within templates), Excel (data entry, sort/filter, and work within tables), Outlook (email and calendar management), and PowerPoint (create slides and present data)
  • Business planning, project management and implementation experience
  • Knowledge of HR responsibilities and procedures
  • Proficient problem solving approach to quickly assess current state and formulate recommendations
28

Senior Manager / Collections / Hunt Valley Resume Examples & Samples

  • 7 years of billing supervisor/management experience in a large medical system or centralized business office setting
  • Review and evaluate recurring trends; identifies lapses in clinical department protocols that prohibit the collection of dollars due to administrative reasons, such as lack authorization, non-covered services, lack of timely filing, eligibility, exceed policy terms, etc. Collaborate and resolve issues with other Revenue Cycle departments; makes recommendations to external departments to implement appropriate measures to decrease lost reimbursement
  • Primary representative to third party payers to resolve high dollar accounts (over $50,000) for the Centralized Business Office
  • Evaluates daily/monthly and year to date performance of collection personnel, recommends improvement to individual staff account productivity and adherence to Centralized Business Office policy
  • Reviews monthly and year-to-date cash deposited/posted reports and reconciles any difference with Accounting. Work with Accounting and other departments involved in the handling of cash to resolve any problems regarding regular bank or credit card deposits and proper distribution of general ledger numbers, including the separation of Accounts Receivable payments and Bad debt recoveries. Implements monthly/yearly cash, days in Accounts Receivable and uncompensated care projections based on deposit and posted totals
  • Oversees Manager and staff in the Cash Posting division. Includes reviewing and delivering performance evaluations, training and disciplining all system support personnel. Delegates authority as determined appropriate. Provides a goal oriented work environment in which to implement the operation of the Cash Posting policies
  • Responsible for organizing and designing more efficient procedures for batching lockbox and mail cash, electronic and manual payment posting, denial research and proactive analysis, refund management, filing of remittances, and remittance retrieval
  • Responsible for improving the timeliness between the deposits and posting date of every payment. Implements reports and balance techniques for reconciliation between bank’s deposit and batch totals, batch totals and posting totals, posting total and system totals
  • Participate in departmental and organization-wide meetings/workgroups. Conducts weekly meetings with managerial staff and interacts closely with other departments to provide a smooth business flow to reflect the effectiveness and scope of all policies and procedures administered by the department
  • Resolves customer service issues promptly and with satisfaction to the patients involved. Demonstrates a positive and professional image at all times when interacting with patients, management, staff and others
  • 7 years of billing supervisor/management experience in a large medical system or centralized business office setting preferably within an academic medical center
  • Knowledge of medical coding, related medical terminology, the use of medical records, billing claim forms, and federal and state regulations concerning the use of medical records and medical billing. Specifically, comprehensive knowledge of billing requirements for Medicare, Blue Cross and Blue Shield, Medical Assistance, Commercial Insurance and Health Maintenance Organization carriers is required
  • Strong analytical skills are necessary to be able to conduct analysis of various accounting problems. Demonstrated proficient organizational, analytical, and mathematical skills. Must be detailed-oriented to accurately gather and summarize data, construct graphs and charts, develop projections, etc. and posses the ability to interpret and explain this data to others
  • Demonstrated proficient personal computer skills, utilizing business applications such as spreadsheets, database programs, presentations programs, and scheduling software
  • Demonstrates the ability to perform responsibilities in a fast paced environment, requiring excellent organizational skills, sound judgment and critical decision making
  • Strong written, verbal and interpersonal communication skills are necessary to effectively interact or a variety of hospital administrators and management personnel when collecting information, or explaining financial strategies and models, etc
  • Ability to work efficiently and accurately, and to organize and plan work. Flexibility and adaptability to work under stress. Excellent negotiation and problem solving skills
  • Knowledge and understanding to adhere to established department policies for attendance, punctuality, procedures and safety and UMMC policies and procedures
  • Ability to effectively maintain professional competency, according to department policies, procedures and protocols
29

Manager, Collections Resume Examples & Samples

  • 5+ years Commercial Collection Experience
  • Strong working knowledge of contracts as it relates to the management of collection
  • Advanced business presentation skills
  • Management experience a plus
  • 5+ years experience in commercial credit & collections
  • Management courses relative to effective employee engagement (e.g. coaching for success, motivating team members, etc.)
30

Manager Collections Resume Examples & Samples

  • Communication- communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
  • Interpersonal skills- able to work effectively with other employees, patients and external parties
  • PC skills- demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution- oversees the development, deployment and direction of complex programs and processes
  • Project Management- assesses work activities and allocates resources appropriately
  • Basic skills- demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
31

Manager, Collections Resume Examples & Samples

  • Oversees audits and analyzes aging reports and tracks collection efforts and may facilitate in collections
  • Serves as the escalation point of contact for client payment and aged invoice reconciliations
  • Collaborate with internal and external accounts receivable team to timely reconcile and process all assigned accounts
  • Ensures effective and timely escalations are made to obtain approval for processing
  • Compile and report on aged receivables, cash collected, and timing of expected payments
  • Responsible for training the collection team
  • Strong knowledge of the mortgage industry including Real Estate Default Servicing
  • Must possess Trustee experience
  • Requires strong knowledge of foreclosure process
  • Ability to provide exceptional customer service and interact with all levels of management
  • Work collaboratively to build positive and effective business partnerships with clients and across all cross functional teams
  • Strong analytical skills and great attention to detail
  • Minimum of 7-10 years of experience; default servicing experience
  • Collections Experience 3-5 years
  • LI-TD1
32

Manager, Collections Resume Examples & Samples

  • Degree in business or related field preferred
  • Two years recent experience in managed care contracting, or health care billing preferred
  • Minimum 5 years supervisory experience required
  • Minimum 5 years hospital collections experience, including commercial, Medicaid, and Medicare required
  • High level of interpersonal skills; must have excellent oral and written communication skills
  • Ability to read and interpret contracts required
33

Senior Manager, Collections Resume Examples & Samples

  • Manage escalated collections operations and the development of related policies and procedures
  • Identify and implement industry, country, geographical, and currency-specific needs and requirements to collect overdue balances
  • Work with operational collections teams to escalate delinquent accounts and return them to a consistent payment profile
  • Monitor accounts and develop reports to ensure compliance with policy, local, and legal statutes
  • Bachelors degree in Accounting or related field
  • Minimum 10 years related and supervisory experience
  • Extensive experience working in escalated collections and working with Debt Collection Agencies
  • ERP experience with oracle
  • Detail-oriented, organized, efficient, and ability to multi-task
  • Extensive knowledge of basic programs including Outlook, Excel and Word
  • Self-starter, ability to work in a fast paced ever-changing environment