Collections Resume Samples

4.5 (82 votes) for Collections Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the collections job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
HF
H Flatley
Hillary
Flatley
3538 Weissnat Flats
Dallas
TX
+1 (555) 760 7582
3538 Weissnat Flats
Dallas
TX
Phone
p +1 (555) 760 7582
Experience Experience
Detroit, MI
Collections Assistant
Detroit, MI
Swaniawski Inc
Detroit, MI
Collections Assistant
  • Effectively work with and communicate and resolve issues with Manager
  • Increase efficiency through identifying and implementing process improvements
  • Aid in the research and development of collections policies
  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
  • Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward
  • Provide the highest level of customer service to customers and business partners within the Company
  • Collection of overdue accounts as agreed with the Arrears & Underwriting Manager
Chicago, IL
Collections
Chicago, IL
Steuber, Streich and Kris
Chicago, IL
Collections
  • Performs additional duties as requested
  • Working knowledge of title reports and real estate value items
  • Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
  • Escalates issue files to management where necessary
  • Develop clear and easily used interactive sas code
  • Makes recommendations to continue with foreclosure or charge off
  • Works with foreclosure attorneys to resolve issues that prohibit foreclosure
present
Phoenix, AZ
Specialist, Collections
Phoenix, AZ
Feest, Lowe and Morissette
present
Phoenix, AZ
Specialist, Collections
present
  • Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
  • Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
  • May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures
  • Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
  • Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance
  • Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image
  • Perform other related duties as necessary
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of California, Los Angeles
Bachelor’s Degree in Finance
Skills Skills
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
  • Highly proficient in Excel/pivot tables and PowerPoint
  • A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
  • Ability to communicate professionally and effectively
  • Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
  • Ability to feel comfortable sitting for most of an 8h shift
  • Good knowledge of data structures/models and data manipulation
  • PC experience and/or the ability to learn basic functions
  • Detail oriented and highly organized
  • Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license
Create a Resume in Minutes

15 Collections resume templates

1

Director of Collections & Recovery Resume Examples & Samples

  • Vendor selection, contract negotiation, procurement
  • Develop measurements to gauge performance of various outsource providers
  • Ensure collection vendors' practices comply with state and national laws
  • Design, execute and measure strategies that improve collection effectiveness
  • Define performance metrics that measure the effectiveness of collection strategies
  • Work effectively with internal colleagues who manage other vendor relationships
  • Work with Risk Management and Decision Sciences to develop and enhance models, processes, and other analytical tools and technologies
  • Evaluate, recommend and design requirements to improve operations platforms
  • Project Management of IT requirements and prioritizations
  • Works with IT team and Operations
  • Make recommendations to Risk Committee
  • Partner with other groups to manage trends, forecasting and analysis
  • Minimum 5 years of experience with collection / recovery agencies, and overall operations
  • Well versed in leading procurement processes for new vendor selection
  • Experience in leading the design of agency and agent level tracking
  • Strong understanding of collection and recovery best practices
  • Strong understanding of FDCPA and other legal / compliance requirements
2

Phl-collections Resume Examples & Samples

  • Manage departmental performance through designated operations managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures
  • Lead operations managers &/ or partner with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department
  • Lead process improvement efforts across multiple sites to enhance business results and customers experience
  • Lead employee related initiatives such as interviewing and hiring, setting performance objectives, individual development plans, & creating a strong internal bench strength
  • Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
  • Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments
  • Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business
  • Support &/or lead enterprise-wide strategies to improve business results
  • Manage participation of the collections department in local site-wide efforts in support of engagement, skills development, & performance enhancement activities
  • Four-year college degree or equivalent experience - degree in Finance, Business Management, or Operations Management preferred
  • Minimum of 7 - 10 years operations management and leadership experience - prefer international management experience
  • Experience in retail collections operations
  • Strong knowledge of the US consumer Auto business is preferred
  • Proven track record of driving performance and working with cross functional teams
  • Strong leadership skills with demonstrated success in managing complex operational functions for world class performance
  • Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement. Experienced at implementing positive change across multiple functional groups, and implementing innovative solutions as appropriate
3

Spclst, Collections Resume Examples & Samples

  • Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record
  • Accountable for reducing delinquency on assigned accounts
  • Perform account reconciliations as needed to resolve customer issues
  • Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service
  • Recommends and prepares documentation in preparation for third party collection referrals. Identify and research open payments on accounts
  • Associates degree in Accounting, Business or related major or equivalent experience
  • Ability to analyze, define and solve problems including collecting data, establishing facts, and drawing valid conclusions
  • Ability to read and interpret reports and data
  • Regular and on time attendance
  • Hours may exceed 40 hours per week
  • Some travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required
4

Collections Administrator Resume Examples & Samples

  • 2014
  • Review Invoices and send them to the respective Companies
  • Manage Scheme Loans Arrears within agreed limits on the allocated portfolio
  • Be a contact point for Scheme Loans Companies as allocated by the Team Leader
  • Provide exceptional customer service to Scheme Loans Customers
  • Respond to Customer Complaints/Queries within the right timelines
5

Svp, Collections Resume Examples & Samples

  • Collections strategy: goal setting, reporting metrics, controls, MIS requirements, account segmentation, champion-challenger testing, and setting policy and procedures
  • Operations management: supervision and ownership of internal and external collections call centers’ performance
  • Analytical thought-leadership: design and development of innovative methods for successful collections performance
  • Advanced degree in economics, statistics, mathematics, finance or equivalent
  • 10 years related work experience in a collections/call center environment
  • 5 years previous supervisory or management experience
  • Knowledge of collection and bankruptcy laws and processes
  • Knowledge of financial analysis, credit reporting and profitability drivers
  • Demonstrated strong analytical, conceptual and quantitative problem-solving skills
  • Experience using data access tools such as SQL, Oracle, Excel pivots, or SAS
  • Superior knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio)
  • Sound project management skills TITLE LOCATION Sr Statistical Analyst Darien, CT Director, Marketing Analytics Saddle Brook, NJ Director of Modeling NYC Algorithm Engineer - Digital Advertising NY, Boston, Chicago or Dallas, Ft. Worth Inventory Optimization Analyst New York collections, strategy, operations, credit cards, risk management
6

Svp, Collections Resume Examples & Samples

  • 10+ years related work experience in a collections/call center environment
  • 5+ years previous supervisory or management experience
  • Sound project management skills
7

Collections Team Lead Resume Examples & Samples

  • Develop and implement ongoing strategies to protect the rights and interests of the bank
  • Assist Manager and track daily performance of specialty staff and accounts through on-line account review, pertinent collection reports and other available tools
  • Identify issues, analyze and determine next steps. Escalate to Manager I/II when necessary
  • Monitor proceedings, maintain timeline and enter accurate information in Bank systems
  • Working knowledge of federal, state and local laws regarding consumer debt
  • Proven ability to work effectively in a fast paced and stressful environment
  • College degree preferred or 3 – 5 years collections experience in lieu of degree
  • 2 – 4 years of Collections servicing experience, with 2 years of experience focusing on specific area of Collections
8

Invoicing Collections Resume Examples & Samples

  • Records all in-coming payments with the relevant bank documentation for historical requirements
  • Apply cash from clearing account to customer accounts on SAP, matching off against outstanding invoices or credit notes
  • Send out un-applied cash reports to all relevant parties weekly and then ad-hoc at quarter close
  • Send out daily cash receipt report to all relevant parties
  • Liaise with Burbank DMD billing team and send out invoicing documents as appropriate
  • Reach out to customers to gather and collate WHT documentation
  • Manage Billing from local systems and liaise with VWA over collections
  • Liaise with SSC over WHT documentation, local finance teams over agency commissions and Channel Billing team with SOX reconciliation
9

Phl-collections Resume Examples & Samples

  • Manage departmental performance through designated team managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy &
  • Minimum of 3 - 7 years operations management and leadership experience - prefer international management experience
  • Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement
  • Experienced at implementing positive change across multiple functional groups, and
10

Head of Collections & Recoveries Resume Examples & Samples

  • University Degree or equivalent
  • 3-5 Years Managerial experience
  • Experience gained in either senior Collections or Operational roles over a 2-5 year period
  • Key internal and external senior Stakeholder / supplier and customer relationship management
  • Budgetary management and cost reduction experience
  • Internal and external benchmarking practices
  • Successful delivery of business and cultural change and delivery of associated
  • Leadership and management capability
  • Knowledge of Barclays credit policies
  • Knowledge of initiatives and project changes being made through the change calendar and other areas of Barclays in order to understand and ensure fit of own work
  • Knowledge of business change disciplines
  • Knowledge of Process Management and Improvement Methodologies
11

Spanish Collections Resume Examples & Samples

  • Fluency in Spanish is essential
  • Previous experience in SSC environments ( ideally 2 - 3 years)
  • A minimum of 2 to 3 years relevant experience in an accounts receivable and/or credit control role
  • Demonstrated ability to reconcile customers' accounts to billing payments
  • Ability to work well in a fast paced target driven environment
  • Strong organizational skills and attention to detail required
  • Accurate and methodical approach
12

Spanish & Portuguese Collections Resume Examples & Samples

  • Provide credit recommendations based on financial assessment & payment history
  • Execute sales order credit release
  • Support customer collection activities
  • Liaise with Insurance provider regarding credit lines
  • Comply with SOX & Business controls requirements
  • Review and analyse Monthly Aged Debt review analysis, presentation & management
  • 2 years credit and collections experience in a Multinational or Shared Service Centre environment
  • Fluent in Portuguese and Spanish
  • Experience analysing financial statements and advising on credit limits
  • Process improvement experience
  • Building mutual beneficial relationships
13

Manager of Collections & Recovery Systems Resume Examples & Samples

  • Demonstrated ability to develop strategic roadmaps for Collections and Recovery Systems, helping to define a strategy for implementation; weighing cost, benefit, risks and opportunities
  • 8 or more years experience managing collections and recovery systems
  • In depth understanding of collections regulations and compliance requirements
  • Ability to effectively define and communicate technical concepts to business line leadership and operations groups
  • Strong technical understanding of collections and recovery systems with specific experience managing CGI and FICO systems
  • Demonstrated track record of building and developing high performance teams
  • Strong grasp of financial concepts for project and systems budgetary responsibilities and capital expenditure requests
  • Outstanding written and verbal communication and presentation skills
  • Experience researching and developing business cases and proofs of concept and presenting to senior leadership
  • Ability to balance potentially conflicting priorities of multiple stakeholders
  • Superior knowledge of operation functions, systems, policies and procedures for the assigned area
  • Excellent organizational, managerial and project management skills
  • Experience at a senior leadership level in the development of strategy, vision and roadmaps collections and recovery systems, including in-depth
  • Strong background in end-to-end solutions from needs analysis through successful implementation
  • Strong technical understanding of collections and recovery systems with specific experience with CACS and RMS platforms
  • Ability to balance potentially conflicting priorities of multiple key stakeholders
  • Appreciation for a diverse workforce
14

Collections Assistant Resume Examples & Samples

  • Experience with and have strong knowledge of MS Office products
  • Superior PC and keyboarding skills
  • Familiarity with office machinery
15

Collections Client Svc Adv Resume Examples & Samples

  • Utilize skip tracing tools in order to locate customer information
  • 1+ years of banking center, call center or collections experience; or Associates or Bachelors degree
  • Demonstrated ability to adjust to changes in the workplace
  • Proficient in Microsoft Office Suit
  • Prior banking or collection experience
16

Collections Client Svc Adv Resume Examples & Samples

  • Review performance of Loan Assistance Specialists
  • Knowledge of lending and repayment practices
  • 2+ years of banking center, call center, or collections experience; or Bachelor's degree or higher
  • Or Bachelors Degree or higher
  • Strong Problem solving skills
  • Bi-Lingual (Spanish and English)
  • Associates and/or Bachelors Degree or higher
17

Collections Assistant Resume Examples & Samples

  • Assist with the day to day collections tasks which may include: housing and preparation of documents and artifacts, fabrication of mounts, exhibit installation, preventive conservation and research assignments
  • Cataloging of incoming object acquisitions and new collections items discovered onboard
  • Participate in the photographing, scanning and digitization of artifacts, documents and photographs
  • Enter detailed, appropriate and accurate data into the Museum’s database, TMS
  • Assist in the relocation and proper housing of artifacts
  • Aid in ship documentation project which includes: photographing ship’s spaces, recovering historic objects and completing the associated data entry in TMS
  • Participate in collections review meetings to determine proper status of various collection
18

Senior Manager Default Collections Resume Examples & Samples

  • Bachelor’s degree from an accredited college or university or 8-10 years related experience
  • 5-10 years of default experience
  • 3-5 years of management experience preferred, in a multi-system, multi-functional, collection environment
  • Industry practices
  • Collection process
  • Current regulatory environment
  • Procedures, laws and latest regulations relative to bankruptcy, litigation, foreclosure, REO and repossession
  • Collections and voice/data communications technologies
  • Financial analysis
19

Collections Client Svc Adv Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements
  • High School diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of sales/customer service experience or currently pursuing a degree -Strong negotiation skills -Problem solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Proficient in Microsoft Office Suit -Ability to work in a fast-paced environment with minimal guidance
  • Bi-lingual (Spanish and English) -Associate’s or Bachelor’s Degree -Prior banking or collection experience
20

Assistant Manager Recovery Stage Collections Resume Examples & Samples

  • Responsible for Recovery performance w.r.t Recovery metrics
  • Ensuring that business objectives on all the parameters i.e. OP targets, Compliance (FM scores
  • Proficiency in local laguange preferred
21

Collections Management Assistant Resume Examples & Samples

  • Member of the Collections Management team in the Drawings and Prints department, with specific responsibilities for coordinating data cleanup and standards implementation within TMS database
  • Work with Collections Management Coordinator to support, facilitate, and manage growing department cataloging team: help train incoming catalogers; act as daily resource to cataloging team; and review team entries according to the Museum’s newly established Standards Manual
  • Daily work cataloging the collection and editing new TMS entries in accordance with the Museum’s new Standards Manual
  • Facilitate communication and collaboration between the cataloging team, the rapid-capture photography project, and the department staff
  • Assist in strategizing and streamlining procedures in ongoing cataloging project
  • Other related duties
  • Experience working with museum cataloging systems with a strong preference for experience with The Museum System (TMS)
  • Demonstrated experience with art historical collections documentation. Excellent organizational, proofreading, and analytical skills, with close attention to detail
  • Experience handling original works of art
  • Cataloging or collections management experience preferred
  • Knowledge of Art History with a special emphasis on drawings and/or prints preferred
  • BA or MA degree in art history, arts administration, or related field required
22

Collections Responsible Resume Examples & Samples

  • Contact clients for collections
  • Maintain log with collection dates and arrange for collection of checks from clients
  • Checks and cash to deliver to Cash Officer
  • Reconciliations with clients for receivables
  • Reconciliations with clients for receivables in Accounting System-Matching
  • Overview clients and reconciliations
23

Manager, External Collections Resume Examples & Samples

  • Conducts business strategy related conferences and discussions with internal departments and external business partners
  • Recommends and implements strategies that maximize recoveries
  • Manages and prioritizes new and outstanding system, process and reporting changes with external business partners
  • Completes work flow analysis from external business partner recommendations and specification documents ensuring adherence to business requirements
  • Completes external business partner adherence audits
  • Performs portfolio trend analysis and establishes benchmarks
  • Creates ad hoc performance analysis and reports as requested by Senior Management
  • Strong professional verbal and written communication skills
  • Strong working knowledge of both the Banking and Collection Industry
  • Strong knowledge of RBC products and internal banking applications
  • Highly developed leadership and management skills with the ability to motivate others and achieve targets
  • Advanced MS Excel skills (Pivot Tables, formulae)
  • Conceptual thinker with solid analytics capabilities
  • Highly developed analytical skills
  • Strong conflict resolution and negotiation skills
  • Excellent time management and prioritizations skills
24

Collections Professional Resume Examples & Samples

  • Record all collection efforts via the collection system insuring that all accounts are noted accurately
  • Perform other duties as business needs dictate as directed by management
  • Minimum one-year customer service or collection experience required
25

Rpc-collections Resume Examples & Samples

  • Assist our internal business partners with automation of reports and presentations that are forwarded to Senior Management
  • Learn to create Reports from ACE Application using DotNet or VBA skills in Excel
  • Learn the functional and technical aspects of ACE and act as a backup for our Application owner
  • Provide Support for technical or Functional issues faced by users while performing their daily operational activities
  • Help to create exception reporting and account reviews for the QC team on a monthly basis. This skill will involve Base SAS and SQL coding knowledge
  • 1-3 years of experience in applications development. Experience in the Credit Card industry is helpful
26

Collections Management Intern Resume Examples & Samples

  • De-install and install loans in our permanent gallery exhibition
  • Condition report loaned objects and pack them securely for return
  • Assist in the preparation of an exhibition
  • Maintain updated records in the Collections Management System (CMS)
  • Conduct regular housekeeping in the art storage areas and permanent galleries
  • Ensure interactivity stations are functional throughout the galleries
  • Conduct preventive conservation on the permanent collection by re-housing objects with archival materials and custom fitting
  • Monitor environmental changes through HOBO data loggers and generate monthly graphical reports
  • Respond to public inquiries including donation inquiries, collection research and/or rights and reproduction requests, and generate search reports in the CMS
27

Pmc Collections Senior Specialist May Resume Examples & Samples

  • Manages and performs collection servicing activities for open, business purpose loans and leases from 0 – 90 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Makes recommendations for downgrades on high risk accounts. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
  • Contacts customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If collection is unsuccessful: evaluate client's credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
  • Demonstrated strong verbal, written, and interpersonal skills, as well as analytic and problem solving skills
  • Ability to formulate and articulate objective views based on professional analysis
  • Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related
  • Legal issues
  • Familiarity with Fair Debt Collection Practices
  • 2+ years of retail credit or collection experience
  • 1 to 2 years of commercial/business collection experience preferred
28

Senior Mgr, Collections Resume Examples & Samples

  • 10 years experience in commercial collections
  • 7 - 10 years management experience
  • Advanced communication skills, both written and verbal, including enhanced ability to negotiate effectively
  • Strong working knowledge of security instruments and its intricacies and management
  • Excellent leadership, influencing & executive engagement skills
  • Knowledge of business systems is preferred
  • Knowledge of systematic collection tools is preferred
  • Competency with management of letters of credit
29

Assistant Manager Late Stage Collections Resume Examples & Samples

  • Prior experience in Field collection & Vendor Management
  • Knowledge of Vision+ screens
  • Clear understanding of Cycle wise closing metrics
  • Advanced working knowledge of Microsoft office applications
30

Collections Assistant Resume Examples & Samples

  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
  • Effectively work with and communicate and resolve issues with Manager
  • Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Manager and work with Manager to resolve issues
  • Perform complex account reconciliations utilizing agreement, industry and systems knowledge and take corrective action (adjustments, cash application corrections, etc.) in accordance with established processes and policy
  • Ensure all cash is applied to a customer’s invoice by current month end in an accurate manner and in accordance with establishes processes and policy. Identify and resolve unapplied cash issues in a timely manner
  • Collect subscriber reports from customers. Partner with billing team in this effort. Discuss and effectively resolve reporting and billing issues with customers. Provide HMRC residency certificates to customers. Collect withholding tax certificates from customers
  • Work with Manager to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections. Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes
  • Increase efficiency through identifying and implementing process improvements
31

Assistant Manager Recovery Stage Collections Resume Examples & Samples

  • Ensuring that business objectives on all the parameters i.e. OP targets, Compliance metrics are met
  • Monitoring agency & FOS level productivity and Ensuring timely audit of vendor processes for respective agency through SVCL
  • Ensuring usage of technology to drive performance metrics for respective agency
  • Ensuring timely raising of vendor bills/provisions for respective agency
  • Timely sharing of performance analysis with respective Location Manager at the month end
  • Solve complex customer escalation issues and raise alarms appropriately as per compliance procedures
  • Collate and share first hand customer feedback to support process/product improvements
  • FOS capacity management basis volume estimation
  • Ability to give key inputs in designing the agency payouts in line with the business P & L and COC model
  • Initiating New Field Setups & Strengthening current field setups
  • Ensure Regular Agency Visits and audits
  • Identifying and motivating outsourced talents on a monthly/Quarterly basis
  • Effective Team Management
  • Interpersonal & Communication Skills
  • Ability to be pro-active and to think “out of the box”
32

Collections Section Manager Resume Examples & Samples

  • Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing collections and call center operations
  • Reviews quality procedures and ensures consistency amongst employees at both sites
  • Foster the highest levels of morale and productivity through proper employee selection, ongoing development and coaching, implementation of incentive programs, delegation of challenging assignments and completion of performance appraisals
  • Oversees quality calibration efforts to ensure consistency in processes and procedures across departments and sites
  • Review and monitor established performance objectives for all delinquency management business functions; create action plans to improve results when necessary
  • Partner with General Manager and Risk Management Team to develop, implement and manage risk-based segmentation and dialing strategies
  • Monitors the effectiveness of training at multiple levels including, but not limited to, employee satisfaction, improvement in job performance and calibration control processes to ensure performance consistency
  • Review dialer performance regularly and implement changes and efficiencies as business needs dictate
  • Manage vendor relationships in conjunction with General Manager by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans
  • Monitor all operational reports specific to repossession, skip and field service vendors to ensure optimal performance results and adjust workload assignments as necessary
  • Identify, recommend, and when appropriate, implement system and process changes to improve departmental and/or vendor performance
  • Partner with Loss Mitigation Section Managers to develop, align and execute pre and post charge-off treatment strategies that support the departmental goals and objectives
  • Partner with our IT group and outside vendors including, but not limited to, print vendor changes, behavioral scoring, insurance tracking, repossession/skip agencies and credit bureau reporting
  • Assist and support in the design, testing and implementation of our accounts receivables replacement project, cloverleaf
  • Develop, assign and monitor projects to improve work environment and productivity
  • Evaluates and recommends enhancements, when necessary, to existing training curriculum to maximize department performance
  • Review and make decisions on accounts for situations outside of guidelines – examples include repossessions, vehicle abandons, repairs, recovery settlements and customer goodwill
  • Communicate collections policies, procedures and processes to field personnel to ensure the highest possible level of dealer relationships
  • 5-7 years (Minimum 5 years Consumer Finance, with strong knowledge of collections and/or recovery operations and processes.)
  • Communication skills – interpersonal, presentation and written
  • Strong management background; previous experience in leading teams, coaching, developing and mentoring employees
  • Understand Risk Management business concepts and strategies as applied to the collections and repossession process
  • Ability to achieve desired results through effective collaboration
33

Senior Collections Professional Resume Examples & Samples

  • Minimize company risk and loss by notifying customers of delinquent accounts in a timely manner in order to further avoid any charge-offs as well as performing collections tasks to recover previously charged off debt
  • Manage components of client's bankruptcy process to minimize company risk. Litigation and attorney contact managing the bankruptcy, foreclosure and deceased processes on a state to state level ensuring state compliance
  • Run reports on a daily basis to ensure client accounts are updated and reflect current information. Conduct vendor reporting, data analysis, referrals and reconciliations. Perform Monetary and Non-Monetary transactions on loan accounts and any additional related tasks of the data processing functions
  • High School or equivalent
  • Demonstrated ability to work with internal and external partners to solve problems
  • Flexibility, self-motivation and detail oriented required
  • Banking, loan administration, loan operations, and general
  • Associate or bachelor’s degree
  • 2 or more years collections experience preferred
  • Working history of recovery collections post charge off preferred
34

Collections Unit Senior Supervisors Resume Examples & Samples

  • BS/BA degree or equivalent combination of education/experience
  • Strong understanding of people/performance management
  • Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment
  • Strategic thinking skills and focus on bottom-line results
  • Strong PC skills (Microsoft Office)
  • Prior Collections experience strongly preferred
35

Collections Dialer Specialist Resume Examples & Samples

  • 7–10 years hands-on experience in consumer collections-Auto,Home Equity,1st Mortgage and personal loans
  • An in-depth understanding of all stages of collections up to charge off
  • Minimum 5 years experience in team supervision (working with large groups)
  • Expert knowledge of automated dialing systems,hands on usage in planning/performing daily work/queue activities
  • Expert knowledge of Aspect dialing systems including,all aspects of Unified IP,Unified Command and Control and associated applications, Crystal reporting
  • Knowledge of other dialing systems such as Genesys and ALI is a plus
  • Proficient in Microsoft Visual Basic,T-SQL,HTML and Fiserv Scripting
  • Working knowledge of Java,Java Script,Oracle database scripting,INIX,Windows Power Shell and XML
  • Analytical and quantitative skills with high level of competency with Microsoft Office suite of products with advanced Excel and Access skills
  • Ability to identify truly relevant matters
  • Demonstrated ability to deal with a wide range of businesses and industries and to communicate effectively
  • Customer Relations and relationships with attorney’s,repossession agents and other vendors
36

Collections Senior Manager Resume Examples & Samples

  • Will lead between 5-10 Unit Managers and a staff of 100-200 associates
  • Directs all Collections activities in the department
  • Consistently reaches aggressive business-defined performance indicators with urgency and commitment
  • Motivates employee performance and continuously develop talent though encouragement, feedback and coaching
  • Serves as a role model in a culture of accountability, integrity and respect
  • Promotes an environment of open communication
  • Participates in recruitment for the department and ensure retention of quality
  • Leads various project teams and critically evaluate current processes for
  • Improvement
  • Responsible for achieving and monitoring aggressive collections targets, while meeting or exceeding customer expectations
  • BS/BA degree or equivalent combination of education/experience, advanced Degree preferred
  • Call center or production management experience
  • Ability to make sound decisions that reflect good judgment
  • Experience driving Customer Satisfaction
  • Demonstrated success driving organizational change with a track record of innovation
  • Exceptional influencing skills that inspire action without full reliance on authority
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines
37

Collections Resume Examples & Samples

  • Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
  • Develop and deliver on-going standard reporting/decision support tools as requested by the base of clients
  • Lead/work on cross-functional business solution project teams
  • Req Qualifications
  • Good programming skills in advanced SAS and SQL in mainframe, UNIX and PC environments
  • Knowledge of Unix(scheduler), SQL (Teradata), Excel pivot tables and other MS Office tools is required
  • Highly proficient in Excel/pivot tables and PowerPoint
  • Relationship Management experience
  • Strong analytic and deductive reasoning skills
  • Able to work well across multiple functional areas and build relationships
  • Self-starter with demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
  • Ability to manage multiple projects end to end with little supervision
  • Good knowledge of data structures/models and data manipulation
  • Strong project management skills, PMP a plus
  • Strong team, leadership and interpersonal skills
38

Mgr, Collections Resume Examples & Samples

  • Three years experience in recoveries, collections, repossession, and remarketing
  • Three years experience of collections management for a medium or large financial institution
  • Able to take initiative and work on multiple projects at one time
  • Attentive to details, strong verbal and written communication skills
  • Proficient in problem solving skills
  • Able to be flexible and adjust to changes in business needs
  • Excellent Member service and conflict resolutions skills
  • Proficient in collections software and Auto Dialer
  • Three years experience in foreclosure, short sale, or REO management
39

Head Cards Collections, South Resume Examples & Samples

  • Lead the team to meet business objectives by developing talent
  • Ensure a pristine control environment – all operational and process risks to be assessed and mitigated and control/audit issues actively managed to resolution
  • Monitor and track expenses to plan
  • Strong understanding of the collection matrices, regulatory requirements and compliance to the same
  • Employee initiatives – VOE, address people issues, effective onboarding and training, staff has clear goals and expectations
  • Effective communication with both internal and external stakeholders
  • Effective vendor management
  • Monitor and escalate/highlight potential risk/issues in portfolio, process, etc
  • Strengthen team/bench & build talent pipeline/back-ups
  • Ensure full leadership and supervisory responsibility over the unit
  • Performance management of the teams, external vendors making recommendations for staffing, pay increases, promotions, etc
  • Determines hiring to ensure adequate staffing
  • Deal with variables (market, portfolio) and manage/escalate
  • Resolve issues/conflict based on process understanding and networking
  • Applied in-depth understanding of the policies (regulatory, information security) as applicable for the department
  • Manage customer escalations and delve deeper to ensure root cause issues are identified and corrected to improve customer excellence
  • Identify key drivers for productivity in the business and work on improving the same
  • Right sizing of the organization to reduce risk
  • 9-12 years of which 2-3 years in collections and credit operations
  • Very good understanding of the process and regulatory requirements in collections
  • Leading and managing diverse teams
  • Competence in risk and control, detailed knowledge of Citibank policies and procedures and ability to identify and mitigate emerging risks
  • Creative individuals willing to innovate on new process to improve productivity
  • People and process management
  • Team building/management
  • Ability to handle pressure
40

Collections Assistant Resume Examples & Samples

  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Supervisor
  • Effectively work with and communicate and resolve issues with Supervisor
  • Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Supervisor and work with Supervisor to resolve issues
  • Work with Supervisor to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections
  • Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes
41

Collections Dialer Manager Resume Examples & Samples

  • Administer Concerto dialer technology, including, but not limited to
  • Four-year college degree or equivalent work experience
  • Minimum five (5) years banking operations experience in specified or comparable area
  • Minimum five (5) years experience working with a predictive dialer. Concerto Dialer technology preferred, but not required
  • Minimum one (1) year Project-related work experience
  • Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, Outlook, Crystal Reports, Adobe AcrobatReader/Writer/Distiller, and Business Objects required
  • Excellent problem-solving skills
  • A high level of analytical and technical skills required to interpret and analyze system data
  • Proven decision-making ability
  • Deadline and task-driven
  • Professional verbal and written communication skills and the ability to communicate with discretion and professionalism, understanding when confidentiality is needed
42

VP Collections Resume Examples & Samples

  • Responsible for Pre and Post charge off collections processes through a large In-house and outsourced agency set up
  • Manage operational compliance as stipulated by RBI and other consumer lending regulators
  • Responsible for building and managing an internal collections team and over a 100 agencies engaged in field and Tele-calling activities
  • Collaborate and work cross -functionally to develop and oversee processes to achieve portfolio loss and expense objectives
  • Manage, implement and recommend delinquency mitigation strategies
  • Responsible for activities across all stages of collections operations including inbound collections, skip tracing, pre- and post- charge offs and collection litigation
  • Controls collection strategy, budget, policy formulation, planning, and ongoing performance monitoring
  • Work with cross functional teams for design and implementation of collections policies
  • Identify, lead and drive process improvements to deliver optimal receivable performance
  • .Evaluate alleged violations of rules, regulations, policies, procedures, to ensure timely and just resolution of employee and process related concerns
  • Leading , directing and developing talent to build domain and functional expertise
  • Responsible to deliver high standards of customer experience and manage escalations related to collection related issues
  • Forecast call volume demand across Voice and Non Voice channels and manage scheduling of sufficiently skilled staff based on historical and anticipated volumes
  • Scheduling and planning agent shifts and rosters across collections, Customer service and operations teams
  • Reporting and demand analytics for the Customer services/Call center processes
  • Managing Dialer operations and reporting for all voice campaigns across collections, Customer service and operation
  • Post Graduate/MBA
  • 2 Lean , Six sigma or Green Belt certified
  • 15+ years in collections including field collections
  • Solution oriented, detail oriented individual having experience of handling multiple teams across geographies
43

Collections Assistant Resume Examples & Samples

  • Have a minimum of two years experience within collections and/or accounts receivable
  • Have strong systems experience, ideally including SAP
  • Have the ability to pay strong attention to detail
  • Be immediately available
  • Commit to a three month contract duration
  • Completing calls to customers regarding accounts receivable
  • Processing reconciliations on payments received
  • Liaising with other departments regarding invoice queries
44

International Collections With German Resume Examples & Samples

  • Manage designated collections ledger
  • Client relationship management, including developing relationships across new acquisitions
  • Check credits for new accounts, and due diligence on new acquisitions
  • Reconciliations of all customer accounts
  • Resolve and investigate any discrepancies or queries
  • Month-end AR activities
  • ERP reporting on a monthly basis
  • Assist in process improvement and debt prevention
  • 3+ years' experience in AR/ Collections environment
  • Fluent English and a second language of German, Norwegian, Swedish, Finnish, Flemish, Dutch, or Danish
  • Strong verbal, written and presentation skills in English and Second Language
  • Strong communication skills including negotiation and persuasion skills
45

Team Lead Collections Resume Examples & Samples

  • Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
  • Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
  • Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements
  • Ensure the delivery of customer service fosters overall customer and business line/department
  • Ensure the delivery of customer service fosters overall customer and business line/department satisfaction
  • Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
  • Significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
  • Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet. An understanding of predictive dialer equipment and payment collection systems is an asset
46

Collections Client Svc Adv Resume Examples & Samples

  • 1+ years of banking center, call center, or collections experience
  • Associates or Bachelors degree
  • Creative problem-solving skills
47

Multiple Collections Officers Resume Examples & Samples

  • Strong client service orientation and relationship building skills
  • Intermediate skills in Microsoft Word and Excel
  • Ability to work effectively and meet deadlines with minimal supervision, and work within an environment where KPI's and SLA's are to be met
  • Demonstrated knowledge of relevant legislation such as NCCP, Debt Collections Guidelines and Privacy Act
48

Collections Systems Resume Examples & Samples

  • Aability to communicate effectively with both technical and non-technical personnel
  • Security & Controls competency
  • Mainframe SAS experience
  • Experience supporting critical production applications
  • Experience supporting global applications
49

Collections FLM Resume Examples & Samples

  • Establish a good rapport with internal Sales, Service, Delivery Partners and other internal departments
  • BS/BA from an accredited university
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Able to work within 7AM to 7PM Shift CST
  • Demonstrated strong quantitative & analytical skills
50

Collections Associates Resume Examples & Samples

  • Resolves billing issues that have resulted in delinquent payment
  • Establishes and maintains excellent working rapport with internal and external customers
  • Prepares credit, adjustment or customer refund documentation for account resolution
  • Handle management elevations, following through to resolution
51

Multiple Portfolio Managers, Collections Resume Examples & Samples

  • Displaying problem solving skills and negotiating payment arrangements to clear arrears adhering to policy guidelines
  • Liaising with external parties including mercantile agents, solicitors, financial counselors, etc
  • Maintaining accurate records of account transactions
52

Assistant VP-collections Resume Examples & Samples

  • Help manage the US Cards Collections policy, ensuring compliance to Citi global risk policies and legal regulations
  • Designing tests and rollout Challenger strategies
  • Analyzing tests and performance using SAS and decision tree (CHAID/ CART)
  • Represent risk management through the development life cycle of a new strategy or policy
  • Build robust inventory of internal and external data sources to enhance policy development and advanced analytical capabilities in the Collections space
  • Evaluating effectiveness of current collections policies and strategies
  • Make significant contributions in the development of analytical tools used in the assessment of collections risk and policy
  • Close collaboration with operational support teams will be critical for job success
  • Must have capability to clearly develop and communicate analysis
  • A good understanding of Credit life cycle and Collections/Recoveries
  • Must have hands on expertise in developing and managing segmentation
  • Presentations to both technical and non-technical personnel are required to be made frequently as part of the job
  • Ability to work efficiently in a matrix environment balancing between both business and functional interactions and priorities
  • Minimum 7+ years’ experience in financial services is preferred
  • Prior experience in risk, and collections analytics
  • Relevant experience in Credit Card Collections/Credit Analytics
  • Strong analytical skills in conducting sophisticated analysis using customer performance data, bureau data, and marketing data to solve business problems
  • Experience using CHAID segmentation software
53

Collections Client Svc Adv Resume Examples & Samples

  • Creative problem
  • Solving skills
  • Poficient in Microsoft Office Suite
54

Collections Professional Resume Examples & Samples

  • Support other functions of the banking operations team as necessary and provide effective collaborative support to the Lending Team
  • 1-3 years experience in related field
  • Working knowledge of banking regulations required
  • Ability to work independently as well as within a team
  • Banking, loan administration, loan operations, and general servicing
  • Working knowledge of Mortgage collections and/or servicing preferred
  • Excellent leadership skills
55

PMC MNL Collections Senior Specialist Resume Examples & Samples

  • Managing and performing collection servicing activities for open, business purpose loans and line of credits from 5 to 149 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
  • Contacting customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If a collection is unsuccessful: evaluate client’s credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
  • Demonstrated strong verbal, written and interpersonal skills as well as analytic and problem solving skills
  • Ability to formulate and articulate object views based on professional analysis
  • Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related legal issues
  • Familiarity with Fair Debit Collection Practices
  • 2+ years of retail credit or collection experience preferred
  • 1 – 2 years of commercial/business collection experience preferred
56

AVP Collections Resume Examples & Samples

  • Review accounts where non-routine collections procedures may be required. Negotiates and solves complex non-routine issues such as fraud
  • Will be responsible for legal repossessions of collateral and legal disposition of such collateral. Will also collect on small businesses, commercial, real estate, student and consume loans and recommend charge-offs to the Chief Lending Officer
  • Ensuring compliance with all applicable laws, regulatory requirements and procedures related to assigned products and services or the lending process
  • Ensuring credit and collection policies and procedures meet federal and state regulations
  • Establishing and administering effective control procedures for late and/or delinquent or potentially delinquent loans and directs and oversees the foreclosure of real property
  • Stays informed of development in field. Participates in professional associations as appropriate and establishes and maintains an active network of professional contacts
57

Collections Head ME Resume Examples & Samples

  • Lead a large and diverse team to deliver plan numbers for Collections in both countries
  • Ensure the team is fully resourced to cover all delinquent accounts and meet targeted intensity
  • Leverage analytics and specialized resources across both site to improve efficiency and effectiveness of the sites
  • Ensure the adherence to code of conduct for all staff within the Unit
  • Monitor and control delinquency and credit losses for all products (Cards, personal loans)
  • Develop and ensure a good process and control environment
  • Ensure documentation of Collection related activities is in line with global guidelines
  • Ensure proper Agency Management which includes a periodic audits to field and collection agencies
  • Communicate across the organisation for emerging trends in payments and delinquencies
  • Provide feedback on market trends to risk for an enhancement of strategy
  • Change leader; ensure changes in culture, policy and strategy are executed smoothly with no impact on team performance and financial result
  • Leading large teams (+100 resources)
  • Results driven individual who demonstrates the ability to work within a matrix management environment
  • Local Market knowledge desirable
  • Experience in working within an dialer environment
  • Multilingual (English is a must)
58

Collections Management Intern Resume Examples & Samples

  • Receive training in collection management system (CMS), Mimsy XG, and be able to run various reports and update object locations in the database after the training
  • Properly pack and/or rehouse objects in archival materials including: lightly dust of the objects, label and cut customized foam cavity for each object, update object information in CMS, attach object label on the exterior of each new housing
  • Safely transport objects between storage areas
  • Letter of interest with a description of how the requirements are met for the position
59

Head of Collections & Recoveries Resume Examples & Samples

  • End to End operational design
  • Operational planning and performance
  • Design, development, change acceptance and operational economics
  • Resource management
  • Ownership of the annual operating budget ; and
  • Managing the Collections relationships with in-country partners and the BARO team
  • Align the country and BARO targets for Collections to the goals outlined in the relevant Collections strategy. Explain targets to team members to ensure their comprehensive understanding as well as monitoring of execution
  • Co-develop collections plans in conjunction with the BARO Regional Head and oversee the complete country execution to reduce Impairments for the portfolio under management
  • Execute the relevant segmentation strategies into the Collections portfolio country-wide
  • Align country Collections plans and resources to the country and Regional Office focus, thereby ensuring consistency. Translate and communicate the Collections strategic goals for effective execution within the country
  • Network internally to the country and in the region across all Collections shops to identify and capitalise on best practices and business trends in Early Collections, Late Collections, Bankruptcy, and Assets in possession
  • Use and analyse industry knowledge and trends as well as customer and consumer feedback to build recommendations to improve business performance with a focus on customer rehabilitation and retention. Work with the relevant Regional Head of Collections and the in-country COO to implement and optimise the collections capability from the trends
  • Review current process and procedures and continuously innovate and look for opportunities to improve efficiency within the current processes and control frameworks. Any proposed changes that are outside approved processes require escalation within the existing framework
  • Assess and monitor the Collections Portfolios with the focus on rehabilitation and customer retention
  • Analyse and identify accounts in Late Collections that are beyond rehabilitation and implement appropriate strategies to address
  • Analyse and interpret Management Information trends and proactively act on these results
  • Monitor the expenses within the unit and ensure that budgeted limits are adhered to. Escalate overspend items
  • Manage the internal incentive pool as stipulated in the approved guidelines, where the scheme has been approved and is in force
  • Ensure that the business remains within the Impairment budget allocated to the Collections unit by reviewing performance statistics provided by the respective teams on a daily, weekly and monthly basis
  • Ensure cost efficient utilisation of existing resources and facilities. Provide a motivation to the Regional Head of Collections and the in-Country COO for any additional resource requirements
  • Manage the overall performance of the Collections Portfolio for the country
  • Manage the Ageing of portfolios effectively to minimise impairments within the rules as defined in the applicable policies of the bank
  • Oversee the profitability of asset realisation in Secured Late Collections, by closely monitoring the Assets in possession process
  • Accountable for the definition, agreement and achievement of pre-delinquency collections operational performance objectives
  • Accountable for the Collections and Recoveries operating budget
  • Accountable for identifying operating requirements and improvements for the end to end pre-delinquency and collections processes
  • Accountable for building strong relationships with service providers, including 3rd parties and internal areas, to drive out process improvements and establish operational designs
  • Accountable for change acceptance and implementation within the operating environment where the changes impact the operating design and/or processes
  • Accountable for ensuring all new and existing processes comply to legal and regulatory requirements and reduce exposure to fraud as well as being supported at an appropriate cost
  • Accountable for reducing costs through improvements to the end-to-end operational design
  • Accountable for ensuring quality MI is produced to enable performance and benefits to be monitored and measured
  • Accountable for managing the Collections relationship with the Barclays Partnerships team and with Partners directly (as appropriate) to plan resources , processes and strategies to deliver the Collections component of joint ventures
  • Oversee the implementation and compliance of policies, procedures & technical systems that support the operational area
  • Management of policy dispensations and waivers in conjunction with BARO Regional Head and Risk Management
  • Identify and report on the reputational risk associated with the Collections Portfolio. Make recommendations on how to address issues identified
  • For audit findings that have an impact on the area, work with the Regional Head of Collections to understand what actions are required to close out findings and implement the required actions
  • During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously
  • Complete required compliance and SOX attestations
  • Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy
  • Ensure that the team understands all compliance requirements and highlight gaps to the Regional Head of Collections and the COO
  • Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines
  • Ensure that all regulatory requirements specific to the country and Barclays are adhered to
  • Design of key controls within the Collections team to ensure adherence to all applicable policies
  • Recommendation of changes to be applied to the policies as per Barclays processes
  • Ensure that the Business Continuity Tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with other managers in the area to implement corrective measures in case of test fails
  • Ensure that all Manager, team leaders and team members understand the control requirements related to physical and systems access control and information security
  • Develop a high performing team by: Recruiting and promoting the best people in line with the business’s needs, supporting the enhancement and development of people, embedding formal performance development and informal coaching
  • Identify talent and develop successors to retain key individuals and skills sets within Barclays through the succession planning process
  • Ensure that the Barclays values are displayed and entrenched within the team and across the unit. Display and promote behaviours that support the Barclays brand and culture
  • Hold Collections leaders accountable for performance and consequence management to entrench a performance culture
  • Manage change while maintaining operational effectiveness
  • Promote a learning culture and imparting technical expertise and knowledge through continuous coaching of staff
  • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
  • Delegate tasks appropriately according to the business requirements and ensure recognition thereof
  • Demonstrate personal accountability, integrity and maintain discipline across the in-country collections floor
  • Responsible for creating and sustaining a positive and energetic team spirit
  • Review and update departments Org Structures and Roles frequently to ensure that they are fit for purpose
  • Monitor Overtime and ensure that it is kept to a minimum and within Legislatory requirements
  • Manage the Shift Allowance practices and take appropriate action
  • Initiate disciplinary processes and manage grievance procedures in conjunction with Human Resources as and when required
  • Address poor performance of team members through the formal Performance Accelerator Programme and ensure that continued poor performance is appropriately remediated
  • Participate in the creation and implementation of the relevant people practices surveys and actions for the country Collections team
60

Collections Client Svc Adv Resume Examples & Samples

  • O Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Strong negotiation skills -Creative problem-solving skills
  • Preferred Qualifications:** o Bi-Lingual (Spanish and English) o Associates or Bachelors Degree -Prior banking or collection experience
61

Collections / Debtor Management Specialist Resume Examples & Samples

  • Effective Management of debtors portfolio assigned to monitor quality of supplying activities, payment performance, past due resolution, accounting activities/verification (i.e. payment details)
  • CR and CERVED controls on own debtors portfolio
  • Proactively solving issues related to supplying, payment and accounting issues, through the interaction with Client Managers
  • Communicating constantly to Client Management Managers and Client Managers on all relevant issues
  • Using judgment based on practice
  • Bachelor’s Degree or High School Diploma with experience in collection/debtor MGMT
  • Good understanding of procedures and concepts within own discipline and a basic knowledge of these elements in other disciplines
  • Basic understanding of how own area integrates within the sub-function
  • Developed communication skills to exchange complex information
  • Collection Experience
  • Customer Management Skills
  • Fluency in Italian
  • Knowledge of Factoring product
  • Experience in Collection/Debtor Management in Factoring Companies will be consodered as as plus
62

French Collections Resume Examples & Samples

  • Meet or exceed individual daily productivity targets in terms of cash applications, credit analysis, credit memo/invoice processing and exception handling
  • Build relationships with and support key contacts in EMEA
  • Proactively identify problem areas in the process and work with the team to generate solutions
  • Ownership of KPI delivery, and improvements where required, on a monthly basis
  • Support Internal and External Audit
63

Collections Client Svc Adv Resume Examples & Samples

  • Negotiate payment arrangements to resolve short-term financial hardship issues with customers
  • Assist customer inquiries concerning the status of their accounts
  • May include research and making recommendations to supervisor concerning future action
64

Collections Client Svc Adv Resume Examples & Samples

  • Utilize an autodialer system or direct dial system to initiate customer contact and determines reason for delinquency
  • Skip-trace to find and collect on delinquent accounts
  • General knowledge of banking practices
  • Position Hours:Must be available to work any schedule during department’s hours of operation
  • Department hours:Monday - Thursday (8 am – 8 pm), Friday (8 am - 6 pm), and Saturday (8 am – 12 pm). Hours and schedules may change due to business needs and during Daylight Saving Time
  • Auto collections experience -Call center experience
  • Customer Service experience
  • Early stage collections
65

TD Collections Resume Examples & Samples

  • Prior experience in a customer centric, customer experience focused environment
  • Previous collection/credit experience and or call center and banking experience are an asset
  • Must display a high professional manner, along with sound judgment and decision making skills
  • You are passionate about providing superior customer service and are comfortable engaging in conversations regarding the customer’s financial situation; providing options and alternatives that are in the best interests of the company as well as the customer
  • You are motivated by challenging targets and objectives and focused on meeting/exceeding all of your Key Performance Indicators and productivity expectations
  • You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
  • You are a self starter who will take the initiative to obtain solutions and able to stay positive during difficult situations
  • You pay attention to detail and follow established operating procedures
  • You are comfortable working independently and within a team environment
  • Possess strong negotiating skills
  • Proficiency using technology and multiple platforms/product systems, including the ability to talk and type during the call
  • Be proactively engaged in identifying and recommending opportunities and solutions for process improvements
  • A commitment to self development with a passion for goal achievement
  • Ability to adapt to a rapidly changing work environment
66

WDI Collections Management Internship Resume Examples & Samples

  • Photographs of original art work need to be labeled and stored in a manner that is easily returned to, to enter them into a unique database
  • The candidate needs the skills to enter unique meta data into a database dealing with artwork relating to Walt Disney facilities
  • Once the artwork is entered into the database, the artwork needs to be placed in envelopes and prepared for shipping
  • Demonstrated Ability to communicate effectively, verbally and in writing
  • Proficient with PC operating systems
  • Fluent with Mac operating systems
  • Basic computer skills in word processing, presentation programs and database management (Microsoft Word, PowerPoint required)
  • Proficient with Photoshop
  • Comfortable using iPhoto
  • Experience in performing complex research
  • Detail oriented, extremely organized and able to work independently
  • *MUST HAVE VALID DRIVERS LICENSE***
  • Currently enrolled as a junior or higher, or graduated within 6 months from an accredited college/university, earning a Bachelor’s or Master’s degree in Film, Fine Art, Art History, Humanities, Arts/Collections Management, or related field
67

Collections Senior Specialist With English & German Resume Examples & Samples

  • Performs tasks and ensures quality in support of post-sale customer administration business initiatives
  • Responds to inquiries from customers or external collection resources
  • Collect coins and currency from parking meters and toll pay stations
  • Ability to plan and organize daily activities in a methodical and productive manner
  • Flexible to work in a fast paced environment and flexible to changes; desire to succeed
68

Collections Senior Specialist With English & Italian Resume Examples & Samples

  • Monitors delinquent accounts and implements collection procedures
  • Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports
  • Excellent verbal and written communication skills with the ability to deal effectively with a diversity of individuals at all organizational levels
  • Strong communication skills and the ability to establish relationships with accounts
  • Proficient in Microsoft Office applications. Role may require specific depth of skill in specific application(s)
69

Collections Assistant Resume Examples & Samples

  • 2+ years of collections experience
  • Working knowledge of collection process
  • Proficient knowledge of Microsoft Word and Excel
  • Demonstrated follow up skills
  • Ability to multitask and meet deadlines
  • SAP knowledge
70

Collections Spoc-ii Resume Examples & Samples

  • Oversee the hardship packages through the Loss Mitigation process to ensure milestones are met
  • Communicate underwriting decisions on hardship requests to the customer. Communicate modification agreement terms to approved customers and gain their acceptance. Communicate other alternatives to customers who are declined
  • Track the completion of hardship packages and monitor loss mitigation trail payment plans
  • Diffuse and resolve escalated calls
  • Review and analyze credit reports
  • Utilize skip tracing tools in order to located customer contact information
  • Sound understanding of loan products
  • Works with minimal guidance
  • Provide coaching as needed to less experienced team members
  • Demonstrated ability to follow policies, procedures and guidelines
  • 5+ years of call center experience
  • 2+ years as coach or team leader
  • Demonstrated ability to foster process improvements in the workplace
  • Specialized knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
  • Expertise in area of Foreclosure, Repossession, Loss Mitigation or Recovery
71

Collections Division Leader Resume Examples & Samples

  • Develop and lead team of front line managers
  • Relationship management
  • Execution of control initiatives
  • Expert experience using Windows Operating Systems and Microsoft Office tools
  • Minimum of five years management experience strongly preferred
  • Experience leading a large department or group within an Operations function strongly preferred
  • High School Diploma or equivalent required, Bachelor’s Degree preferred
72

Collections Resume Examples & Samples

  • Experience with internal control assessments, risk policies, and the identification of risks and associated controls
  • Deep understanding of operations in a financial institution -- Customer Contact processes, work flows and hand offs
  • Audit or control experience preferred
  • Must understand operational risk and identify gaps proactively
  • Proactively provides support to the Business and ensures that operational areas are in compliance with corporate policies, business procedures, regulatory and legal standards. Partners with the businesses by recommending and developing solutions when not in compliance
  • Analyzes processes and identifies risks. Ensures appropriate controls are in place. Identifies control issues and increased risks in the Business, performs root cause analysis. Drives and validates corrective action plans
  • Responsible for preparing and validating audit deliverables. Interfaces with auditors from internal and external (OCC, KPMG, CFPB, etc.) audit entities
  • Partners with other lines of business to ensure consistency and to leverage best practices
  • Supports several business units/functions by providing day-to-day support and acting as a consultant to the business. Requires broad business knowledge serving as subject matter expert for processes and accuracy of risk and control documentation
  • NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position
  • Degree: Bachelor's degree preferred or equivalent experience
  • Minimum of 3-5 years’ experience in Operations or similar department within a financial services company, Collections experience preferred
  • Operational Risk Management, Control, or Audit background or knowledge preferred
  • Solutions-focused, able to sort through information and develop concise and clear solutions quickly
  • Detail-oriented with a logical and methodological approach to problem solving,
  • Excellent research, writing and verbal skills, intermediate Excel skills required
  • Ability to multi-task and support/manage multiple projects simultaneously
  • Superior execution skills with a focus on clear, realistic action steps and timeliness
  • Flexible and easily adapts to change
  • Strong matrix management skills, ability to manage upward in the organization
  • Excellent facilitation/communication skills, to influence and negotiate with others to produce desired results
73

OTC Collections Resume Examples & Samples

  • At least 1 - 3 years of credit and soft collections -from a first party- experience
  • Excellent (external-internal) customer skills
  • At least 1 year of experience with SAP / ORACLE
  • Fluent in English (verbal and written communications)
  • At least 1 -2 years of experience working with North American clients
  • Drive for results, able to collaborate with people and work effectively in a team
  • Technical Diploma in Business Administration or Accounting
74

Inbound Collections Debt Specialist Resume Examples & Samples

  • Place/receive calls via the telephone as well as an automated dialer
  • Negotiate payment arrangements to reduce delinquency
  • Proactively identify settlements, re-ages, modification and extension opportunities
  • Add, change and delete information in multiple file screens within multiple collection systems
  • Comply with all policies and procedures as outline in operating instructions
  • Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
  • Meet minimum individual and departmental goals and service level agreements
  • Adhere to Federal Regulatory requirements regarding debt collections
  • Computer proficient
  • Proven ability to stay focused in a continuous process flow and keep pace within the work team
  • 1+ years of customer service or collection experience
  • Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc
  • Experience with automated dialers and CACS/CAS
  • Excellent interpersonal and motivation skills
  • Demonstrated ability to handle change
  • Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
75

Collections Client Svc Adv-iii Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Answer customer inquiries concerning the status of their accounts
  • Achieve goals and meet assigned deadlines in a timely manner
  • General knowledge of lending and repayment practices
  • Ability to work in a fast-paced environment with minimal guidance
  • Associates or Bachelors Degree
76

Collections Client Svc Mgr Resume Examples & Samples

  • Direct and manage employees, including: conducting performance appraisals, motivating, developing,
  • 3+ years of banking center, call center, or collections experience
  • Extensive knowledge of BBVA Compass’ loan products and payment assistance options
  • Advanced multitasking ability to handle specialized task and responsibilities
  • Ability to analyze complex problems and provide the appropriate solution
  • 1+ years of coaching experience
  • Demonstrated ability to lead changes in the workplace
  • Associate’s or Bachelor’s Degree in Finance or related field
  • 2+ yrs management experience in a financial call center environment
77

Collections Specalist Resume Examples & Samples

  • Research and resolve customer credit problems in an efficient manner
  • Collect payments
  • Prepare and analyze reports and client credit background
  • Various other duties as needed
  • Strong ability to maintain professionalism in any situation
78

Armani Collections Selling Specialist Resume Examples & Samples

  • Meeting or exceeding sales and loyalty goals
  • Expert on product knowledge, understanding features and benefits and sharing with clients
  • Passionate and knowledgeable about luxury brands and services
79

Team Lead Collections Resume Examples & Samples

  • Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios
  • Assists with the control of the business objectives of the department ensuring operational effectiveness
  • Provides orientation, coaching and mentoring of Collections Officers
  • Ensures the delivery of customer service fosters overall customer and business line/department satisfaction
80

Merchant, Levi s Mens Bottoms & Collections Resume Examples & Samples

  • Build product assortments and buy plans that deliver against financial targets
  • Partner closely with global product creation teams and influence the global assortment content via generation of seasonal product briefs and regular check-ins on business performance
  • Lead assortment activation in-store by working with Brand Environment, Store Training, and Operations teams
  • Drive business via effective Retail Rhythm with key business partners: Planning, Allocation, and Supply Chain
  • Assess and analyze product performance and determine appropriate short, medium, and long term actions to optimize opportunities and minimize risk; draw overarching trend conclusions and convert to actions. Drive awareness of monitor and react through effective recapping
  • Continuously assess and manage overall health of assigned categories
  • Provide competitive analysis, including pricing and promotional strategies, and marketplace trends
  • Minimum of 4 years work experience in merchandising with an apparel manufacturer, retailer or marketer
  • Strong Microsoft Office skills, particularly with Excel
  • Verbal and written Communication: Clearly communicate merchandise assortment strategies to business partners such as visual merchandising, planning and global merchants
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously
  • Passion for product. Knowledge of men’s bottoms trends: fits, fabrics, finishing
  • Strong retail business acumen
  • Team Player: Ability to build healthy working relationships and communicate effectively with internal and external contacts
  • Entrepreneurial spirit to build new businesses and work in ambiguous situations
81

Collections Resume Examples & Samples

  • Initiating the most cost effective course of action for recovering outstanding debt
  • Displaying problem solving skills and negotiating payment arrangements, payouts or settlements to clear outstanding debts
  • Actively monitoring payment arrangements within your portfolio
  • Maintaining accurate records of accounts
82

Archives, Collections Assistant Resume Examples & Samples

  • Assist with the processing of all incoming assets, including creating new catalog records, photographing objects, labeling and properly housing all new assets
  • Assist with the identification, cataloging and housing of all backlogged assets
  • Maintain WDA FileMaker Pro digital database
  • Assist in administration of object loans
  • Identify assets within the collection for de-accession or are in need of conservation and re-housing
  • Assist in the identification of assets for inclusion in Archives exhibitions and displays
  • Assist in the preparation of assets for external and internal loans
  • Catalog all assets selected for display
  • Assist with the installation and de-installation of all Archives exhibits
  • Assist with the maintenance of all current Archives exhibits currently on public display
  • Provide support for Archives, D23 and DCCR events and programs
  • 5+ years experience working in museum collections
  • Must have knowledge of File Maker Pro, Adobe Photoshop, Adobe Acrobat and Microsoft Office
  • Client facing role and must have strong interpersonal skills
  • Highly organized, with an extreme attention to detail
  • Able to effectively interface with all levels within the company
  • Able to work alone, with little to no supervision at times
83

Collections With German Resume Examples & Samples

  • All aspects of collections regarding debtors ledger
  • Resolving customer financial queries via phone, email or fax
  • Inbound and outbound calls
  • Liaising with market contracts re: customer queries
  • Managing overdue payments
  • Managing unapplied cash, requesting remittance advices
  • Resolve discrepancies (bank, business, customer contact)
  • Prepare and dispatch dunning letters/statements
  • Receive and give inputs to initiate legal/insurance actions
  • Provide support to AR Team Leader and AR Analyst for credit control activities as required
  • Ensuring all associate activities are compliant to audit requirements
  • Documenting all collection activity
  • Escalation and follow through of any issues occurring
  • Part qualified accountant/ accountancy exams taken is preferred but not essential
  • Excellent communication and interpersonal skills required
  • Fluent in German
  • AR experience preferred
  • Credit activity experience preferred
84

Collections Team Lead Resume Examples & Samples

  • Number of inbound and outbound calls
  • Monthly average file review volume
  • Account pipeline
  • Average queues
  • Dollars collected
  • Team coordination of staff: 5-10 people
  • Recovery goals
  • Collections queues
  • Management of properties in REO: 600 properties
  • Bankruptcy and foreclosure inventory
  • Completions Quality reviews Credit disputes
  • Delinquent credit notifications sent
  • Charge off files managed
  • Litigation/probate/other inventory
  • Have keen analytical skills, attention to detail and ability to work independently
85

Collections Senior Manager Resume Examples & Samples

  • Responsible for all collections activities within CCMU
  • Ensuring all collections processes and strategies are carried out diligently with conformance to GCCFRP, Global Consumer Debt Best Practices and Local Regulations
  • Ensure performance tracking to Annual plan on NCL. Ensure target settings are in line with NCL Plan. Track each segment and sub segment of collections performance
  • Working in close conjunction with peers from other units
  • Responsible for and ensuring collection expenses incurred within the department are kept at a minimal level
  • Ensuring all staffs work towards and excel in their portfolio performance as well as productivity measurements
  • Consistently review all collections strategies and processes are sound and in line with Risk and Regional strategic requirements
  • Ensuring active information sharing inter departments namely marketing, Risk, Acquisitions etc
  • Desirably minimum of 12 years collections related activities
  • Advanced Collection and Legal framework
  • Good Leadership Skills (Leading Teams)
  • Strategic and Analytical Thinking and Input
86

Director, Collections Resume Examples & Samples

  • Assist in managing operations of a collections call center environment. Interface with varying levels of management, customers and staff. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. This position manages segments of the center's operations to ensure contractual quality and service level standards are maintained while ensuring optimum profitability through the effective leadership of direct reports. Support of a various number of exempt direct reports and up to 50-200 indirect exempt and non exempt reports. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment. This position also serves as a liaison between management, support, quality, training, supervisors/managers and collectors ensuring effective communication, recognition, and team development within the operation. Works closely with partners to proactively foster open lines of communication including monthly meetings, awareness campaigns, and proactive projects to increase revenue
  • 4 year college degree or equivalent experience required. Proven management experience is required with previous experience in managing exempts, preferably in collections. 8-10 years experience leading associates in a collections or call center environment
  • Collection Agency management
  • Products and Services
  • Customer Service Management
  • Customer Support Function
  • Customer Support Policies, Standards& Procedures
  • Financial Recordkeeping
87

Senior Collections Assistant Resume Examples & Samples

  • Submit License, Maintenance, Professional Service, Milestone & Training invoices to customers on a daily/weekly basis
  • Understanding of customers contracts
  • Ensure timely collection of payments
  • Working closely with billing/revenue and Legal team ensuring invoices are raised and submitted correctly with ability to establish and maintain good client relationships, both internally and externally at all levels
  • Liaising with other departments e.g. Sales/Legal/PS and other managers/teams to ensure the smooth running of the credit and collections processes
  • Managing and oversee wide range of accounts (worldwide)
  • Assist and resolve all internal and external queries (emails, phone calls and IM’s) with ability to reconcile complex accounts and have excellent attention to detail
  • Continuously monitoring high-risk accounts and taking action where necessary
  • Competence in Microsoft Office products, Excel and SAP accounting software programmes
  • 5+ Years’ Collections experience
  • Knowledge of the Billings, Accounts Receivable and Revenue processes and knowledge of how these processes interrelate and impact company’s financial statements
  • Experience in utilizing Excel, Word, Accounting Software, System Interfaces and other software packages (i.e.: Financial Control Systems, SAP) in order to perform the functions of this position
88

Collections Operator Resume Examples & Samples

  • Assists Operator in the use of sewer cleaning, clearing and rodding equipment and all equipment on site
  • Learns and gains skills involving the maintenance of equipment and servicing work in the plant
  • Assists in performing weekly preventive maintenance on all equipment as needed
  • Learns and gains skills in a variety of equipment and tools used in maintaining the collection system
  • Understands and carries out oral and written directions
  • Establishes and maintains cooperative relationships with those contacted during the course of work
89

Default Spec, Collections Resume Examples & Samples

  • Ability to read and comprehend pertinent default-related documents (title reports, complex real estate legal descriptions, bankruptcy documents, property appraisals, Broker Price Opinions, litigation documents, etc.)
  • Working knowledge of procedures, laws and latest regulations in applicable states/provinces, related to bankruptcy, litigation, foreclosure, REO and repossession
  • Ability and willingness to work in a team environment
  • Ability to work effectively in a fast paced and stressful environment
  • Ability to multi-task, prioritize workload and meet deadlines
  • Strong PC skills to perform duties
90

Team Lead, Collections Resume Examples & Samples

  • Review open accounts for collection efforts
  • Make outbound collection calls for strategic accounts in a professional manner while keeping and improving customer relations
  • Accountable for reducing delinquency for assigned strategic accounts
  • Follow and implement the company collections procedure
  • Reconcile customer statements/billings
  • Apply client payments and credits to invoices
  • Ensure cash receipts, as well as incoming and outgoing wires, are recorded on time
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Issue credits to customers as needed
  • Provide guidance and training for collection analysts
  • A minimum of 5 years credit & collections background preferably working with advertising agencies
  • Experience dealing in international markets is ideal
  • Proficiency using Excel; QuickBooks or Intacct system experience is a plus
  • Demonstrated communication, organizational and follow-up skills
  • Demonstrated understanding of General Accounting Principles and ability to perform complex account reconciliations
  • Ability to interact with high-level management, both internal & external
  • Ability to handle multiple tasks, and to work independently in an organized manner with strong attention to detail and accuracy
  • Ad-Tech, Advertising or Marketing sector experience is desirable
  • BS in Accounting or related field
91

Senior Rep, Collections Resume Examples & Samples

  • Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts
  • Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
  • Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
  • Desire for friendly competition
92

Collections Site Manager Resume Examples & Samples

  • 10 or more years of experience in the financial services industry
  • Five or more years of management/supervisory experience
  • Excellent verbal, written and interpersonal communication, organizational, analytical and problem solving skills
  • Proven leadership and team building skills along with the ability to improve and sustain positive employee morale
  • Ability to build relationships with all levels of the organization
  • Leadership accountability for all site results
  • Intellectual curiosity and judgment
  • Change agent who embraces change and can foster excitement from team members
  • Superior knowledge of general organizational operations and procedures
93

Specialist Collections Resume Examples & Samples

  • Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, and Excel)
  • Demonstrated effective verbal and written English language communication skills
  • Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
  • Ability to influence and negotiate resulting in positive customer payment decisions
  • Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience
  • A minimum of 3 years or more progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position
  • ACCOUNTABILITY
94

Head of Collections Resume Examples & Samples

  • Extensive background of Call Centre operational leadership within a Consumer Collections environment
  • Proven track record across all Collections activity e.g. pre delinquency, early arrears, forbearance tools, outsourcing, field visits, strategy development, tracing, recoveries and litigation, call centre and operations
  • Working knowledge of all regulations applicable to our business e.g. OFT, OFCOM, MCOB, CONC etc…
  • Background of managing change and driving a high performance culture
  • Excellent knowledge of the technologies, policies and processes supporting Collections activity
  • Ability to influence Board Directors and other stakeholders in order to deliver shared objectives
95

Director of Collections & Exhibitions Resume Examples & Samples

  • A senior museum professional with a minimum of 5 years of progressively responsible supervisory experience managing registrars, preparators, and exhibition staff, with a deep knowledge of exhibition concepts, practices, policies and procedures, is required. Proven supervisory and leadership skills; a solutions-oriented, diplomatic problem solver and team player
  • Experience within a highly productive international operation is preferred. Knowledge of current and emerging trends of museums and cultural institutions is a key component to a candidate’s potential success in this role. Knowledge of professional museum practices including lighting and display conditions, fine arts shipping methods and insurance policies, registration methods, art preservation, security measures, interpretive strategies, and exhibition planning and installation practices
  • A proven track record of managing multiple complex projects simultaneously and staying on budget and on time. Self-confident and secure; unflappable in the face of multiple problems; pragmatic, grounded, authoritative, decisive and disciplined; mentally flexible and creative as circumstances demand. A creative problem-solver who is nimble and able address and lead a team to solve any unexpected challenges to successfully mount exhibitions within existing timelines and budgets
  • Superlative communication, interpersonal and negotiation skills grounded in excellent judgment; a diplomatic ambassador who can assess risk, hold a position, engage diverse partners and drive complicated deals to closure. Experience negotiating and managing contracts and legal agreements
  • A true collaborator about whom all sides consider possesses a strong sense of integrity and an unerring ethical compass in a dynamic cultural arena
  • Demonstrated solid planning and organizational skills
  • Strong relevant subject matter knowledge
96

Debts Collections Resume Examples & Samples

  • Experience of at least 5 years in the field of Debts collections- mandatory
  • Experience with ERP - Priority - advantage
  • Good level of English - mandatory. (Reading and writing e-mails)
  • Good Office and Excel Skills-mandatory
97

Collections Team Manager Resume Examples & Samples

  • Demonstrates an ability to “think out of the box”
  • Ability to 'spot' emerging issues and develop solutions to prevent impact
  • Good ability to actively engage across the business to input recommendations in collections impacting changes
  • Confident and positive mentality to pro-actively identify and pursue opportunities to reduce debt
  • Responds positively to change with a clear view of business interests
  • Knowledge of the Telecommunications industry
  • Exceptional knowledge of collections process / debt control techniques
  • Experience in managing collections team
  • Experience in assessing and managing financial risk
  • Experience in creating business cases with clear forcasted benefits
98

Early Collections Resume Examples & Samples

  • Verify customer information on account is correct and update as necessary using computer screens
  • Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options
  • Work with other departments/personnel where necessary to resolve customer questions/issues
  • Perform above functions within department expectations/metrics
  • High school diploma or 1 year related experience/training
99

A-bb Collections Resume Examples & Samples

  • Manage a collections portfolio maintaining strong customer relations
  • Identify and resolve customer queries & disputes related to Invoices
  • Has been in a team leading role
  • Motivate the team working in an office environment with tight deadlines and targets
  • Ability to Analyze ATB and come out with action steps for collectors
  • Manage customer relationship
  • 3-4 years of B2B Collections experience
  • Work in night shifts
  • Should be flexible to work long hours during Month-ends, quarter ends & Year ends
  • Prior experience in people management ( atleast 18 months)
  • Good Numeric ability
100

Collections Spoc Resume Examples & Samples

  • Ability to determine the nature of a customer problem, provide the best solution and respond with professionalism
  • Proven ability to make sound decisions
  • Excellent verbal and written communication skills with internal and external sources
  • Specialized knowledge of lending and repayment remedies
  • Baseline knowledge of regulatory guidance related to SPOC & Loss Mitigation
  • Prior collection experience
  • Follow up with customers and assist with completion of hardship packages or other forms as needed
  • Ensure efficient transition of accounts to the appropriate Collection and Recovery Unit as applicable
  • Comply with company and regulatory requirements
101

Collections Systems Resume Examples & Samples

  • Responsibility for support and development of critical Ford Credit business application supporting early collections processes in North America, Latin America and Europe
  • Translation of business requirements into technical specifications and application code
  • Interfacing with business partners on support issues and enhancement requests
  • Monitoring, troubleshooting and addressing production support issues
  • Development and execution of test plans/scripts
  • Participation in technical reviews
  • Acting in the role of Duty Analyst, on a rotating basis, which will require some weekend and off-hours support
  • Bachelor's Degree in IT or a related technical field
  • 5+ years’ experience with COBOL, JCL, CICS, CA7, and DB2
  • Experienced in coding and querying databases. (QMF, SPUFI, WinSQL)
  • Ability to communicate effectively with both technical and non-technical personnel
  • 2+ years’ experience working with Ford Motor Company
102

Specialist, Collections Resume Examples & Samples

  • Able to influence, creative problem solve, and find customized solutions
  • Customer Service-focused mindset
  • Ability to negotiate
103

Reviewer, Collections Documentation Resume Examples & Samples

  • Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review
  • Evaluate discrepancies identified during review to include initial investigation and management of suspect products. Make corrections as appropriate per defined procedures
  • Document discrepancies and forward to staff responsible for problem investigation and follow up activities
  • Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management
104

Specialist, Collections Resume Examples & Samples

  • Customer service experience, effective verbal communication, and public relations skills are required
  • Large vehicle driving experience strongly preferred
  • A current valid driver's license and good driving record is required. Basic computer skills are desirable
  • Ability to lift, push, pull up to 75lbs
105

Jenna les Collections Resume Examples & Samples

  • Responsible for driving sales to achieve and exceed monthly sales plan
  • Drive sales by meeting and surpassing corporate productivity expectations
  • Enhance customer experience by maintaining an appropriate personal appearance standard, and a neat and pleasant shopping environment
  • Effectively engage and assess customer needs to ensure appropriate service is provided
  • Maintain contact with clients to achieve high levels of Client Satisfaction
  • Maintain an organized, cohesive, and up-to-date Client Book
  • Responsible for cashiering, fitting room support and store recovery
  • 1-2 years’ experience in apparel retail required, preferably in luxury market
  • Effectively communicate with customers and store personnel
  • Ability to demonstrate strong customer focused service on and off the sales floor
  • Flexibility to work nights, weekends, store openings and closings to meet the needs of the business
  • Solve problems creatively and demonstrate high level of integrity
  • Ability to receive feedback and take appropriate action
  • Ability to follow written and verbal instruction and meet deadlines on tasks/projects
  • Please submit CV’s to Andrea Karabatsos
106

Collections Lead Specialist Resume Examples & Samples

  • Advises and assists staff with problem accounts including analytical and technical support
  • Performs quality reviews as assigned by management
  • Responsible for work list of assigned accounts and tasks
  • Assist in coaching existing staff by building or enhancing individual skills or deficiencies. Provide one on one coaching or follow up training to staff as needed
  • Handle escalated calls for CFC and return phone calls timely
  • Identifies and communicates department and staff deficiencies to management for optimal resolution
  • Responsible for working directly with staff and Perot on system related issues and/or workflow issues
  • Assists in interview process and completes/submits new hire paperwork
  • Responsible for submitting various monthly reports
  • Some college coursework preferred
  • Internal Candidates: 1-2 years of experience, preferably within the same department. Must have a documented record of above average performance, knowledge, skills and ability
  • External Candidates: 1-2 years of prior experience as a lead, trainer, or supervisor in a medical/hospital/ insurance related field. Must be familiar with insurance follow-up, collections, customer service. Call center background is helpful
107

Collections Team Lead-parallon Resume Examples & Samples

  • At least one year Collections experience required
  • Prior Supervisory Experience preferred
  • * Only applications with salary requirements listed will be considered***
108

Collections Spec HOU Duplicate Resume Examples & Samples

  • Perform collections activity based on collection queue/production goals
  • Be a mentor to new employees and assist in their training and development
  • Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.  Ability to collect, create and research complex or diverse information.  Exceptional customer service and the ability to plan organize and exercise sound judgment
109

Collections Asst, / Peabody Museum Resume Examples & Samples

  • Assist with all aspects of collections management of the Peabody Museum’s archaeological and ethnographic collections., with particular focus on the museum’s Integrated Pest Management program
  • Performs tasks necessary to undertake the electronic cataloging and physical inventory of the collections
  • Reorganizes collections in storage, including any necessary re-housing
  • Lends assistance to the registration, conservation, documentation, research, and exhibition of the collections as assigned
  • Responsible for the organization and maintenance of specified storage spaces in the Museum
  • Works with interns and students on selected projects
  • Performs clerical functions related to the creation and maintenance of the catalogue and the physical inventorying of objects
  • B.A. in archaeology, anthropology, or museum studies preferred
  • Two years of museum collection experience preferred
  • Familiarity with museum cataloguing procedures, inventory methods, object handling, and/or laboratory processing of artifacts required
  • Ability to maintain consistent descriptive standards of anthropological collections required
  • Ability to handle fragile collections in keeping with museum standards and best practices
  • Knowledge of and working experience with materials for display and storage of museum collections beneficial
  • Accuracy, attention to detail, flexibility, and initiative required
  • Excellent computer skills and familiarity with collections management databases; knowledge of The Museum System (TMS) preferred
  • Ability to work well on independent and team projects and to work under deadline pressure
  • Position requires considerable manual dexterity, ability to lift fragile objects, ability to lift 35-40 lbs. Position may require long periods of standing and bending
  • The incumbent has or develops a set of specialized skills that will assist the current goals of the Peabody Museum, such as in-depth knowledge of North American archaeology or Mesoamerican archaeology, photography, digital image processing, or object handling and movement
110

Senior Manager, A / R Collections Resume Examples & Samples

  • Establish and monitor benchmarks for Collections department and its staff to ensure that objectives are being met
  • Drive productivity; manage staffing including hiring, training and overseeing the work of the collections staff
  • Proactively manage and monitor debt recovery for the Company
  • Maintain and monitor monthly metrics goals, i.e. DSO, cash collections and write-offs
  • Communicate with Senior Management regarding all aspects of assigned projects; identify and report operational issues
  • Efficiently resolve client/customer invoice related issues; review and update correspondence to customers on an ongoing and consistent basis
  • Analyze reports and performance for department effectiveness of the department. Recommend appropriate actions to Management as necessary
  • Review open accounts for collection efforts and determination of best approach for collection of open amounts. Recommend guidelines for payment arrangements
  • Make outbound collection calls in a professional manner while keeping and improving customer relations
  • Identify issues attributing to account delinquency, identify potential resolutions and discuss them with management
  • Effectively track, report and resolve all outstanding disputed items
  • Review, memorialize and facilitate the company collections procedures
  • Partner with management and other IAS team members when necessary to accelerate the collection process
  • Propose credits to potentially be issued to customers, as needed
  • A minimum of 10 years’ credit & collections experience preferably working with advertising agencies
  • Sound knowledge of collections regulations and procedures
  • Experience dealing in international markets is preferred
  • Systems experience required
111

Blood Collections Resume Examples & Samples

  • Manage equipment and supplies (including boxes, labels and canteen supplies
  • Inventory and order supplies from warehouse, maintaining Collections’ supply and equipment area. Fill order requisitions from mobiles and fixed sites
  • Drive blood collection vehicles to load and unload required supplies and equipment where applicable and as needed
112

Collections Lead Resume Examples & Samples

  • Performs all duties as a Collections Specialist
  • Responsible for taking the lead on AR review and clean-up of new hospitals migrating into the SSC
  • Under the direction of Leadership, responsible for coordinating projects and ensuring completion
  • Functions as the point person for staff in assigned area to provide basic guidance and training
  • May provide initial on-the-job training to new staff and remedial training to existing staff
  • Responsible for A/R reporting and analysis
113

Collections Partner Center Lead-mon & Wed Resume Examples & Samples

  • Train, supervise, coach, and develop staff; track attendance; provide input on performance evaluations
  • Resolve disputes and calibrations
  • Analyze and complete reports and statistical data; resolve issues
  • Gather statistical information; develop customized reporting; provide feedback to all levels of management
  • Contribute creative ideas to automate functions to help achieve departmental goals
  • Complete special projects
  • High school diploma or general education degree (GED) and six months to one year of experience required. Associate's degree or equivalent from two year college or technical school and six months to one year of experience preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; ability to apply concepts of basic algebra
  • Ability to carry out instructions furnished in written, oral, and diagram form; ability to solve problems involving several concrete variables in standardized situations
  • Must currently be a Lead with direct reports or have completed the MCCS TalentCore program; ability to develop spreadsheets, charts, and graphs; strong communications skills; ability to handle multiple tasks and be flexible; computer navigation and keyboarding skills; excellent knowledge of Microsoft Office; strong organizational and analytical skills; ability to work independently; ability to initiate, participate in, and complete special projects that enhance the overall performance of the department; ability to provide outstanding customer service to internal customers on a consistent basis; experience with Microsoft SharePoint preferred; ability to analyze data and present logical recommendations and arguments; bilingual (Spanish) ability preferred
114

Solid Waste Collections Resume Examples & Samples

  • Collect solid waste from trash dumpsters by emptying dumpsters with the skills required to operate a front loader trash truck (3-axle) using a route supplied by supervisor
  • Clean, repair, or replace dumpsters as needed/requested AND during student breaks: spring, summer, winter
  • Collect recyclables from polycarts in the Housing areas of campus using the residential cart tipper package on the trash truck using a route supplied by supervisor
  • Clean, replace or repair polycarts as needed and ensure that the polycarts are properly labeled by material type (with clean, whole stickers)
  • Perform major cleaning and repairing of containers during student breaks (spring, summer, winter)
  • Use route sheets and other record keeping tools to verify collection of solid waste (from pre-designated route)
  • Record problems with the collection of the material or container damage. Report damage or contamination to supervisor in a timely manner
  • Perform daily preventive maintenance on vehicles by checking fluid levels, cleaning out vehicle body, checking seals, brakes and lubricating zirk points, and performing other Department of Transportation required inspections
  • Deliver solid waste to established landfill, properly eject the load, and clean compactor area of truck
  • Deliver recyclables to established processing facility, eject load into proper area of facility, and clean compactor area of truck
  • A current resume
  • A cover letter that specifically addresses the job requirements and outlines qualifications
  • DD-214 for veteran applicants
115

Collections Spec Resume Examples & Samples

  • Follow up on invoices originated in Flowcast system using ETM and/or reports, contact insurers having past due accounts by telephone and by using the electronic means available
  • Follow up on invoices for patients pending insurance, verify patient eligibility and submit claims in Flowcast and HPA to appropriate insurance
  • Recommend and exercise the responsibility to write off accounts up to the dollar amount set by Billing Manager/Pediatric Administration
  • Work with multiple insurance payers and divisional staff in resolving patient inquiries/balances
  • Work on special projects related to high volume rejections by insurers to recover accounts receivable
116

Head of Archival Processing & Collections Management Resume Examples & Samples

  • Develops and implements an integrated and coordinated approach for accessioning and processing new acquisitions and backlog holdings, supervising, prioritizing, and participating in archival appraisal, accessioning, arrangement and description of archival materials
  • Oversees the creation, revision, and maintenance of documentation of policies, practices, and procedures that guide accessioning and processing
  • Supervises the preparation of online and printed finding aids, catalogs, or other resources to provide access to the collections in accordance with the standards and practices of the profession
  • Coordinates and supervises stacks maintenance, storage and access schemes, including the inventory and shifting of materials within and outside the BFCSC’s collection spaces
  • Participates in inventory control and maintains accession records and records of values of BFCSC holdings
  • In consultation with colleagues, coordinates preservation activities with the Preservation Unit, and participates in setting preservation, conservation, and security priorities
  • Collaborates with colleagues to enhance discovery of BFCSC holdings through online access and digitization projects; participates in setting digitization priorities; oversees handling of special collections materials while being digitized
  • Participates in developing and implementing metadata standards for digitized and born-digital special collections materials in consultation with other librarians
  • Participates in grant funding efforts by creating work plans, developing budgets for processing, cataloging, preservation and digitization projects, and writing progress reports
  • Recruits, hires, trains, supervises and evaluates manuscripts archivists, special projects staff, and student workers; oversees grant- and donor-funded processing and cataloging
  • Participates in providing Special Collections reference service and staffing service points
  • Depending on qualifications and subject expertise, may participate in promotion, exhibitions, instruction and outreach, donor relations, and/or collection development for particular subject areas or formats
  • Serves on the BFCSC Director’s Management Team and on other Library and University-wide committees and task forces
  • Contributes to the profession through writing for publication, presentation, and active involvement in local, regional and national professional associations
117

Collections & Recovery Resume Examples & Samples

  • Proactive analysis of metrics for system use by Law Firms (external) and JPMC users
  • Development of metrics/reporting for ongoing monitoring of key systemic controls
  • Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performance
  • Review of Enterprise Quality Management reports for LOB activity and coordination with LOBs to strengthen processes around systems use in conjunction with LOB procedures
  • Review of Third Party Oversight reports for Law Firm activity and coordination with LOBs and Legal to strengthen processes around systems use in conjunction with the Law Firm contracts, manuals, and other governing documents
  • RCSA Development and Maintenance for all Litigation Business Systems Development & Support processes
  • Facilitation of communications to/from regular Collections Litigation governance forums
  • Evaluate prioritized work on the basis of taxonomy, capacity, program readiness, resource conflicts, and execution risks for applicability to the business / system / process controls
  • Evaluate current processes and delivery methods and make recommendations to the Leadership Team on ways to improve and streamline our underlying operational process with an enhanced version of controls
  • Identify proactive controls / processes that the team can implement to improve the overall environment
  • Coordinate with CL governance teams and LOBs/Legal to ensure the consolidated Detailed Systems Reference Guide is leveraged appropriately, updated regularly, and remains aligned to related business procedures
  • Coordinate with vendor for externally-hosted platforms on the above. Partner with SDM to monitor contract adherence, financial/budget oversight, PROD incident and SLA adherence monitoring, and to drive the agenda for regularly scheduled reviews with the vendor (identify areas of focus key to the business/controls)
  • Bachelor's degree or equivalent work experience in one of the following - Industrial Engineering, Quality Management, Process Management, Production & Operations Management, Business Systems Analysis, Business Management - and typically 7 years of experience with complex business process design and continuous improvement efforts or equivalent combination of training and experience
  • Past experience with collections business objectives and practices desired
  • Experience working on and with geographically disperse teams
  • Ability to work with individuals at all levels of the organization
  • Proven ability to work independently. Strong decision making and excellent organizational/ time management skills
  • Demonstrate excellent analytical and logical thinking with a continuous process improvement mindset
  • Experience in developing and understanding business controls is preferred
  • Strong analytical/statistical and problem solving skills
  • Data mining skills, specifically: SQL, Excel, Microsoft Office, and database software application proficiency
  • Demonstrated effectiveness in interpersonal, verbal and written communication skills. Able to succinctly communicate complex concepts and adjust delivery according to the audience across all levels of the organization
  • Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis
118

Am-collections Resume Examples & Samples

  • Deliver on Strike Rate, Resolution, Normalization & Roll Back, Recovery numbers as per
  • Resourcefulness
  • Negotiation Skills
  • Computer skills with a strong knowledge of MS Office
119

Specialist, Collections Resume Examples & Samples

  • Assist customers with delinquent accounts
  • Determine what type of agreements a customer is qualified for
  • Ensure all systems are updated to reflect the agreement
  • Provide detailed explanations of account status to customers
120

Team Lead Collections COL Resume Examples & Samples

  • Maintain a working inventory of accounts equal to 75% of the volume a normal collection inventory would carry. Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed. Ensure proper follow-up by seeing that the inventory of problem accounts never exceeds 25 on a daily basis. Escalate problems as deemed appropriate. Monthly fee goals will be adjusted to account for the 25% of a Team Leads time spent off of their collection desk supporting their staff members
  • Conduct weekly Rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed. The goal of this meeting is to provide the staff an open forum to discuss collection related issues that affect clients, co-workers, the company etc
  • Prefer current Parallon employee, in good standing
121

Senior Rep, Collections Resume Examples & Samples

  • Excellent communication skills with a willingness to meet goals and to be creative
  • Negotiation skills
  • Organization, time management and flexibility
  • Demonstrate enthusiasm and professionalism
  • A naturally competitive nature
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
  • Prior collection experience
  • Spanish fluency a plus
122

Special Collections Assistant Resume Examples & Samples

  • This position requires a minimum of four years of progressively responsible library experience or the education equivalent. An equivalent combination of education and experience may be substituted
  • Experience in archives or special collections or other unique library-based organization and processing
  • Demonstrated flexibility and resourcefulness in response to a changing work environment
  • Thorough knowledge of and ability to interpret library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures
  • Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records
  • Demonstrated expertise in using library automated systems. Ability to fully utilize various online resources and standard productivity software to perform technical work or assist patrons
  • Ability to investigate and research more complex problems, including analyzing and interpreting information
  • Strong written and verbal communication skills to be able to prepare library reports and written and visual presentations on library resources and present them to library patrons
  • Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and online resources
  • Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures
  • Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library
  • Cover Letter (attach as first page of resume)
123

Collections Cataloguer Resume Examples & Samples

  • Bachelor's degree in art, art history, museum studies, information sciences, or related discipline
  • Ability to work independently and efficiently to produce consistent, high-quality results over long-term project
  • A high degree of organization, self-motivation, and great attention to detail is critical
  • Excellent oral, written, and interpersonal communication skills
  • Demonstrated interest in museums, art history, visual culture
  • Proficiency using multiple operating systems (Windows and Mac OSX) and basic software including Microsoft Office Suite and Adobe Creative Suite
124

Special Collections Asst Resume Examples & Samples

  • Minimum two years library or related experience
  • Fluent reading knowledge and comprehension of Russian
  • Ability to provide specialized assistance to faculty and students
  • Ability to communicate effectively with a variety of Library staff in written and oral form, to be organized and detail-oriented, to work effectively in a team-based mode, anticipate workflow changes and adjust priorities accordingly
  • Proficiency with searching OCLC ( WorldCat, First Search) and other major bibliographic databases. Familiarity with ILS functions (Acquisitions and Cataloging modules), integrated discovery systems, and authority file functions
  • Proficiency in use and analysis of data from spreadsheet software like Excel and word-processing software such as Microsoft Word, plus the ability to create files as requested
  • General internet navigational skills and the ability to use standard email applications
  • Ability to move boxes of books (up to 30 pounds) from book trucks to shelves (and the reverse). This position requires frequent bending and reaching
  • Basic HTML coding and editing skills and familiarity with LibGuides and CampusGuides platform
125

Collections Director Resume Examples & Samples

  • 5 to 10 years of relative experience in hospital collections
  • Strong ability to train and teach new employees
  • Strong ability to hold staff accountable in driving and collecting from health insurance companies
126

Collections & Recoveries Manager Resume Examples & Samples

  • Financial Services and / or business process outsourcing industry experience (essential)
  • Experience of working in arrears focused environment (essential)
  • Proven track record of working in a heavily regulated environment
127

Collections Team Lead Resume Examples & Samples

  • Collecting on an un-worked portfolio; collect on oversized or under performing portfolios
  • Provide training and support for junior staff; review and approve file maintenance forms; assist with month-end reporting
  • Handling of reactivation, settlement, and/or deedback requests from customers
  • Substituting for the Collections Supervisor in his/her absence from the floor
  • One (1) year business office experience
  • One (1) year computer literacy
  • Two (2) years collector and/or customer service experience
  • Basic mainframe skills, as well as a working knowledge of Microsoft Office software package
  • Must possess good time management and organizational skills
  • Ability to support a supervisor in motivating, developing, and coaching a team of up to 15 collectors
  • Problem-solving skills to guide collector in resolving member concerns
128

Administrator Collections Resume Examples & Samples

  • Answer and screen incoming telephone calls; take and deliver messages
  • Arrange and coordinate travel schedules and reservations for department VP and other executives
  • Coordinate and manage department VP’s calendar; maintain confidentiality of all sensitive data
  • Coordinate and arrange meetings, prepare agendas and reserve meeting facilities
  • Provide general administrative and clerical support to the Collections Department
  • Correlate and distribute incoming and outgoing mail
  • Prepare and forward correspondence to guests
  • Organize and maintain the paperless filing system; file correspondence and other records obtained from the ACSC casino system
  • Prepare files for submission to the Clark County District Attorney’s Bad Check Unit
  • Coordinate credit documents with the Cage and Credit Departments
  • Three years minimum experience in an office environment, preferably in the hospitality industry
  • Proficiency in Excel, Word and Outlook required
  • Must have excellent negotiation and relationship management skills
  • Must be meticulous, accurate, and independent and possess good problem solving skills
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
129

ASU Collections Resume Examples & Samples

  • A minimum of 2 years of demonstrated credit assessment experience in a mortgage collections environment
  • High knowledge of the montage arrears collections with an emphasis on compliance & Regulation considerations
  • Experience in the case management of PDH and RIP cases
  • Strong numerical, analytical & report writing skills
  • Excellent PC Skills including Excel
130

Senior Rep, Collections Resume Examples & Samples

  • Must have a minimum of 3 months of customer service experience (Call center, Retail, Hospitality, Financial Services)
  • Excellent written and verbal communication, analytical and problem solving skills
  • Ability to negotiate and persuade customers through communication
  • Ability to multitask, work in a fast paced environment and demonstrates the ability to meet and exceed goals
  • Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries
  • Proven organizational skills
  • Flexible and adaptable to business needs
131

Director of Collections Strategies Resume Examples & Samples

  • See more in the Additional Information section, below
  • Advanced degrees (MLS, Ph.D) or equivalent
  • Knowledge of traditional and emerging collection strategies
  • Demonstrated successful management of large budgets in a complex fund structure
  • Experience in negotiating with vendors and publishers
  • An active record of professional engagement in collection development
  • International experience and knowledge of foreign languages
  • Demonstrated ability to lead change
  • Outstanding written and oral communication skills
  • A commitment to diversity and to serving the needs of a diverse population
132

Am-collections Resume Examples & Samples

  • Timely and 100% allocation of referred accounts to field vendor
  • Secure transmission of data to vendors .Deliver on FM Score and 100% SVCL Coverage
  • Timely training and DRA certification of field executives to meet RBI guidelines."
133

Manager, Field Collections Resume Examples & Samples

  • Drive consistent results through the active oversight of vendor field collection and equipment recovery activities
  • Assist in identifying and implementing improvements and standards that result in best in class field collections and equipment recovery performance
  • Reviews daily collection metrics; advising of any concerns, consulting with Sr. Director in the development of new metrics/reports that assist in managing the field collections and equipment recovery function
  • Coordinates vendor equipment recovery efforts to reduce the loss of Charter-owned equipment
  • Responds to, and effectively resolves, customer escalations related to field collection contractor activity
  • Coordinates effective resolution to all disconnect in error issues as it relates to field collections vendors
  • Utilizes operational data to manage vendor adherence to established business rules
  • Holds weekly one-on-one productivity meetings with collection contractors
  • Collaborates with Mgr., Field Collections Administration to facilitate resolution to invoice discrepancies and with vendor onboarding
  • Facilitate vendor contract and SOW renewals
  • Proven ability to perform effectively in a fast-paced environment
  • Ability to manage vendors remotely
  • Ability to efficiently manage multiple tasks simultaneously to completion
  • Knowledge of MS Office suite required
134

Collections Assistant Manager Resume Examples & Samples

  • Oversee the Collection control process to deliver in line with GBS Asia strategy to meet agreed Service Level Agreements (SLA), Key Performance Indicators (KPI), targets and budgets
  • Lead and oversee the Australia-New Zealand (ANZ) credit portfolio while establishing relationships with both internal and external customers and stakeholders within the region
  • Provide authorisation and approve customers’ credit release within approved Delegation of Authority
  • Lead, develop, standardise and simplify the process/procedures of reporting and measuring credit risk and exposure in the region while ensuring alignment with the Group Credit Standards requirements
  • Provide guidance, management and coaching to respective teams to ensure tasks are completed in an accurate and timely manner
  • Allocate and assign work to team members based on service priorities and skill sets
  • Regularly tracks and resolves complex outstanding issues that have been escalated by the team
  • Develop a good understanding of the customer organisation as well as the business in order to be able to deliver high quality service
  • Implement best practices for the Collections process and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team
  • Coach team members in understanding credit policies, risks and reporting
  • Live up to BP's Leadership Expectations; set the tone for the behaviors and actions of the team; manage talent and build processes from the point of building long term capability for the organization; Instill a sense of purpose; set clear direction and boundaries; provide the space for colleagues and partners to be at their best; maximize value for BP
  • Carry out people management responsibilities in accordance with the organization’s policies and applicable laws, including
  • Minimum of 5 - 6 years of experience in commercial collections, credit risk evaluation and management, analytical reporting or relevant experience
  • Minimum of 4 - 5 years of experience in leading, developing and coaching teams
  • Shared service centre experience
  • Oil and gas industry experience
  • Written and/or spoken proficiency in languages other than English
135

Team Lead-outbound Collections Resume Examples & Samples

  • Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies and issues related to patient responsibility amounts to obtain and maximize payments and to close accounts
  • Handle escalation calls, work flow distribution and one on ones
  • Negotiate payment plans and other patient arrangements
  • Request write-offs and adjustments to accounts when applicable
  • Document patient feedback, call summary, and resolution in system notes file
  • Create tracking methods and monitor arrangements to ensure receipt of payments
  • Process credit card transactions
  • Establish account priorities based on established guidelines
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
  • Minimum of 3 - 5 year billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
  • Intermediate computer skills and proficiency in Microsoft Office suite
  • Experience with processing credit card transactions preferred
136

Collections Team Lead-parallon Resume Examples & Samples

  • Basic knowledge of UB, EOB and remit advise
  • Good phone skills (clear voice)
  • Typing ability to document collection activity in computer system
  • Multi task skills
  • Good time management Skills
  • Production environment (fast paced)
137

Collections Resume Examples & Samples

  • Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
  • Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
  • Area within ADT if issue is not within the scope of account services
  • Meet pre-determined departmental standards for productivity and quality measures
  • Participate on internal quality/continuous improvement teams on a rotational basis
  • Zero (0) toTwo (2) years of Collections experience
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
138

Director, Collections Resume Examples & Samples

  • Provide strong demonstrated leadership, management and coordination abilities for all managers and employees within the Collections, Remarketing and Recovery Departments. In conjunction with the Collections/Operations Managers, Credit Managers, Directors, Executives and In-house Legal staff, develops and implements collections and repossession procedures and processes including training of personnel in collections, account management, fraud detection, repossession practices and techniques
  • Reviews status of delinquent accounts with Collection Managers, Directors, Credit Managers, Finance, Risk and Executive Staff on a continuing basis to achieve and maintain portfolio quality and goals
  • Provides analysis on delinquency and loss trends and recommends and implements appropriate collection strategies for delinquent accounts within authority levels
  • Conducts performance appraisals, gives feedback to employees, and maintains effective two-way communication
  • Generates reports for management and assists in special projects as requested
  • Develop appropriate metrics to measure Collections department efficiency and provide policies, procedures and processes to improve overall risk and performance
  • Review and approve transactions from Collections, Remarketing and Recovery within delegated authority
  • Ability to perform business industry analysis to effectively communicate risk and opportunities to senior management
  • Recruit, develop, retain and mentor employees to ensure the necessary business skills are present to support business objectives
  • Provide Leadership in all aspects of VFS’s interaction with third party collection agencies and repossession agencies including performance, customer service, expense management and dispute resolution
  • Associated vendor management responsibilities
  • Communicates and builds upon relationships with our associated Business Areas and dealer base
  • Lead team efforts related to process improvements, process management, and quality in daily work as they relate to the Collections, Remarketing and Recovery departments
  • Work with Process & IT to implement efficient systems and new technologies to enhance the end to end work flow of collections, remarketing and recovery
  • BS/BA in finance, accounting, related field and 8 years minimum of related work experience
  • At least eight (8) years' experience in heavy equipment commercial credit and collection management
  • At Least 8 years’ experience in the commercial trucking, construction equipment, motor coach or other related equipment industry
  • 8+ years of proven leadership, management skills and experience leading self directed work teams preferred
  • A working knowledge of the Fair Debt Collection Act, the Fair Credit Reporting Act and state and federal laws applying to collection & repossession activities and bankruptcy proceedings
  • Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced, demanding environment
  • Understand customer’s business issues and needs
  • Effective, professional communication and negotiation skills
  • Ability to motivate, develop and provide leadership and direction to employees
  • Customer Service and Quality focused, with proven process improvement skills while setting a professional tone
  • Demonstrated influencing and interpersonal skills supported by a highest level of integrity
  • Innovative problem solving, research, qualitative, quantitative and analytical skills
  • Ability to provide leadership in role planning, restructuring and executing new processes and procedures. Demonstrated leadership expertise as a change agent
  • Have the ability to be a strategic as well as a tactical leader
  • Demonstrated computer skills & MS Office proficiency
  • Innovative problem solving and analytical skills
  • A high level of integrity, energy, and a positive customer and quality focus with ability to work within and in support of a team environment
  • Proficiency in reading, writing and speaking English; additional languages a plus
  • Managers at the Leading People level are required to meet or develop to the “skilled level” for the following leadership competencies
  • Delegation: Clearly delegates both routine and important tasks/decisions; shares responsibility and accountability while trusting people to perform. Inspires others to be action oriented. Holds individuals accountable for results
  • Developing Direct Reports and Others: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person's career goals. Works with performance issues in a consistent manner
  • Directing Others: Establishes clear direction; lays out work in a well-planned and organized manner. Maintains two-way dialogue with team; Brings out the best in people. Inspires others and promotes team building
  • Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and genders while supporting equal and fair treatment and opportunity for all
  • Fairness to Direct Reports: Acts fairly; has candid discussions without a hidden agenda, never gives preferential treatment
  • Informing: Provides information people need to know to do their jobs and feel good about being a member of the team and/or the organization
  • Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes. Never misrepresents him/herself for personal gain
  • Perseverance: Pursues everything with energy, drive, and a need to finish and seldom gives up before finishing, especially in the face of resistance or setbacks
  • Priority Setting: Spends time and the time of others on what's important; quickly senses what will help or hinder accomplishing a goal. Creates focus; eliminates roadblocks
  • Drive for Results: Exceeds goals successfully; consistently a top performer who steadfastly pushes self and others for results
139

Collections / Disputes Specialist Resume Examples & Samples

  • 2-4 years of related experience required
  • SAP and strong Excel experience highly desired
  • Substantial understanding of the accounts receivable function is required, with an ability to apply knowledge and skills to complete a wide range of tasks
  • Excellent negotiation and conflict resolution skills
  • Experience in corporate collections and reconciliations
140

Collections Call Centre Unit Manager Resume Examples & Samples

  • 5 to 10 years of relevant Collections experience
  • 3 to 5 years of management experience
  • Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
  • College degree preferred or appropriate level of collections experience
141

Collections Spoc Resume Examples & Samples

  • Partner with multiple internal departments (loss mitigation, foreclosure, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
  • General knowledge of the Foreclosure, Loss Mitigation and Recovery process
  • Specialized knowledge of Forbearance, Loss Mitigation and Recovery remedies
142

German Collections Lead Resume Examples & Samples

  • Bachelor Degree is essential
  • 2 years’ minimum operations experience within a large multinational organization
  • Minimum 1 year’s leadership experience in running Collections Support or Contact Centre Operations
  • Fluent German & English
  • Flexibility with working hours and shift pattern
  • Online Retail product knowledge
  • Strong leadership skills and the ability to motivate individuals and drive performance
  • Excellent interpersonal skills with the ability to communicate effectively internally and externally
  • Demonstrated flexibility and ability to work in a proactive environment
  • Comfortable with ambiguity, with the ability adapt to a rapidly changing, high pressure environment
  • Strong business and financial acumen with a high level of analytical thinking
  • Ensure that best practice policies and procedures are implemented and adhered to
  • Review all procedures regularly and work closely with Operations Manager providing regular updates where necessary
  • Develop and maintain positive working relationships with clients, while representing the arvato brand
  • Work cross functionality with key stakeholders across all business lines
  • Participate and support with Audit and Compliance activities as required by the business
  • Update and maintain daily reporting structure
  • Review data and implement change based on reporting analysis
  • Participation in incubation related projects and testing as required by the business
  • Escalation point for complex/ problematic cases
143

Collections & Receivables Manager Resume Examples & Samples

  • Bachelor’s degree in Accounting, Finance, Business or related field
  • Experience driving and developing a staff of more than 10 employees
  • Ability to communicate well with a variety of different departments
144

Collections Junior Specialist With Italian Resume Examples & Samples

  • Contacting Italian speaking customers regarding overdue accounts and determine reasons for non-payment
  • Previous experience in Collection/Cash Application, having a transactional role in OTC area as nice to have
  • Experience with accounting systems; SAP would be a plus
  • Competent Microsoft Office user: Excel, Word and Power Point
  • Written and spoken ability to communicate in Italian
  • Good knowledge of English (min. B2)
  • Ability to prioritise and schedule workload
  • Reliable, active approach striving for process improvement
  • Responsibility, accuracy
145

Collections Junior Specialist to Warsaw Resume Examples & Samples

  • Contacting Spanish speaking customers regarding overdue accounts and determine reasons for non-payment
  • Analysing of overdue receivables
  • Initiating strategies for collection processes and procedures
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Advising and influencing customers on the payment options for debt recovery
146

Collections Team Lead With Spanish Resume Examples & Samples

  • Develop, maintain, and update all collections and accounts receivable process documentation
  • Work with collections management team to drive continuous improvement in the collections process
  • Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
  • Fluent Spanish
  • At least 5+ years work experience
  • At least 3+ years work experience in shared service center environment in order to cash
147

Collections Spec Resume Examples & Samples

  • Exercising thorough knowledge of third party billing requirements determines most effective method to follow up on unpaid insurance accounts to bring about prompt account resolution and resolution of accounts receivable
  • Initiates production of work file reports that contain unpaid insurance accounts by pre-determined payer and aged criteria and of aged trial balance or ledgers reports from the IDX system reports and prioritizes order of accounts to work efficiently and effectively
  • Identifies and resolves problems related to these accounts, including but not limited to duplicate or incorrect charges, incorrect coding, erroneous contract information, and initiates correct claims accordingly
  • Follows up on non-routine denied accounts received by way of remittances and correspondence, researches and identifies problems and resolutions, and resubmits claims accordingly and/or communicates with insurance through telephone calls and in writing
  • Documents all actions and outcomes within the IDX system to ensure availability of information
  • Maintains detailed knowledge of insurance regulations and billing requirements and procedures to ensure effective follow up activities
  • Projects as assigned by the Billing Manager
148

Collections / Denials Specialist Resume Examples & Samples

  • Contact insurance carriers through website, email or telephone to resolve outstanding accounts
  • Analyze and resolve moderately complex insurance denials
  • Appeal and/or resubmit unresolved invoices to insurance carriers
  • Research and respond to insurance correspondence
  • Update registration information, post denial codes and adjustments in practice management systems
  • Research and obtain required documents to resolve misdirected payment issues
  • May provide internal coverage for Customer Service calls
  • 1-2 years experience in healthcare collections and/or healthcare related field
  • Previous experience with medical billing systems preferred: IDX or Epic experience a plus
  • Knowledge of CPT, ICD-9 and HCPCS codes
  • Understanding of government payers and other commercial/managed care carrier rules and processes in a professional billing environment
  • Attention to detail with the ability to identify/resolve problems and document the outcome
  • Solid analytical and problem solving skills to recognize trends
  • Moderate skill with Microsoft Office applications: Word, Excel
  • Initiative to learn new tasks and the ability to apply acquired knowledge to future duties
149

Dir Consumer Collections Group Resume Examples & Samples

  • Maximize cash collections, and maintain an acceptable level of bad debt losses
  • Develop and maintain productive work teams and provide ongoing performance management
  • Approve the selection, monitoring and evaluation of nationwide network of outside collection agencies and attorneys to ensure maximum recoveries are achieved while maintaining a compliant environment
  • Ensures all applicable laws and statutory requirements are followed and adhered to pertaining to credit, collections and reporting. Resolve complex credit and receivables situations
  • Oversee and monitor audit routines and functions to ensure compliance and provide training as necessary
  • Play a critical role in collection transformation including evaluating current processes and implementing changes to optimize recoveries
  • Work with senior management to formulate and interpret policies, set goals, and create ways to increase overall productivity
  • Establish and support policies that foster earnings growth, enhance customer satisfaction, and safeguard the investment of the accounts receivable portfolio
  • Identify opportunities to improve service and processes through continuous improvement (CI) efforts
  • Partner with Legal and Compliance departments regarding bankruptcy proceedings, counter-suit litigation and contract negotiations
  • Ensure the department meets or exceeds assigned delinquency goals and objectives
150

Collections Recovery Manager Resume Examples & Samples

  • Manage internal recovery team ensuring targets are achieved and productivity and efficiency indicators are achieved
  • Manage external recovery team to deliver expected results and maintain the relationship in line with Citi standards and requirements
  • Actively participate in development and implementation of new recovery strategy constantly seeking for improvement opportunities
  • Analyse recovery levels and portfolio categories and forecast expected recoveries level with accuracy
  • Manage a team of senior collection agents maintaining expected levels of productivity and performance with constant focus on quality and adherence to internal code of conduct
  • Full adherence to control standards framework ensuring transparency of process among business stakeholders
  • Perform required reviews and audits for external agency within the expected deadlines ensuring full resilience of process within collections and adequate backup process
  • Act as a team player, take full ownership of managed processes and results, timely escalation of issues and potential breaches in targets with accurate background information and rationale
  • 5+ years’ experience in Collections Units is preferable
  • 3+ years’ experience in Recovery Collections is preferable
  • 7+ Experience Customer Service / Operations area
  • Previous experience managing teams is preferable
  • Effective leadership and team management skills with focus on continuous improvement and innovation
  • Strong understanding of business priorities and criticality of planning and forecasting
  • Effective communication within all management layers and strong coordination skills
  • High knowledge level on operational process design and implementation and on-going evaluation and assessment
  • Experienced in coaching and providing feedback to the team
  • High level of understanding of controls framework and importance of escalation and transparency of process management
  • Spoken/written Arabic is highly desirable
151

Collections Resume Examples & Samples

  • 1 – 3 Years Relevant Experience
  • Proficient in all Windows Applications (emphasis on Excel and Access a plus)
  • Analytical, Assertive and Results Driven
  • Highly Effective Interpersonal & Communication skills
  • Fosters Creativity and Innovation
  • Strong Team and Organizational skills
  • Knowledge of Electronic Presentment and Payment Applications
  • Advanced working knowledge of Excel
  • Multi-million dollar portfolio management with cash flow and aged transaction improvements
  • 1-2 years experience in Oracle AR
  • Bachelor's degree in Finance, Accounting, or Economics
152

Collections Assistant Resume Examples & Samples

  • Collecting, preparing, and/or preserving fishes
  • Digitizing specimens and associate data
  • Assisting with the compilation of collection statistics and usage data
  • Experience in collecting and preparing samples
  • Experience in compiling and entering data into a database
  • Experience working with preserved fishes and those that have experience with museum databases is desirable
  • Experience in data management
153

Collections Resume Examples & Samples

  • Collection activities include investigating delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims
  • May coordinate efforts and/or refer accounts to third party action when internal collections are not effective
  • Maintains records and files and generates related reports
  • Collects, manages and provides resolution of outstanding invoices from past due accounts
  • Interacts with sales support, customer service and accounts receivable in reconciling accounts
  • Performs pre-sale credit risk evaluation, including financial statement analysis and analysis of data obtained from bank and trade references
  • Prepares recommendations and makes credit approval decisions on new accounts
  • Analyzes and reports on credit memo and write off activity
  • Prepares monthly collections reports
  • Learns to use professional concepts
  • Applies company policies and procedures to resolve routine issues
  • Customer and personal service
  • Knowledge of administrative and clerical procedures and systems
  • Knowledge of human behavior
  • Being aware of others' reactions and understanding why they react as they do
  • Persuasion and negotiation
  • Information ordering
  • Resolving conflicts
  • Interpreting the meaning of information for others
  • Provide consultation and advice to others
  • Dependability and integrity
  • Persistence
154

Collections Team Lead Resume Examples & Samples

  • Identifies potential credit problems, disputes, and other customer issues. Communicates and escalates potential risks to Division Accounts Receivable Supervisor
  • Contacts customers regarding invoices / accounts which are past due. Provides information as requested in order to facilitate a quick remittance. Obtains future pay information
  • Provides guidance to a team of Collections Specialists; conducts training, provides support with administrative functions, and handles escalated collections issues
  • Corrects errors and requests credit memos as needed including pricing discrepancies, cylinder discrepancies, misapplied payments, reversed late charges and over payments
  • Documents collection activity, logs conversations, e-mails and other communications. Organizes documentation as to facilitate follow-up efforts. Initiates appropriate follow-up action on mail returned as undeliverable
  • Maintains quality relationships with branch managers. Involves regional managers when possible and keeps them informed of issues at all times
  • Special projects and other duties as assigned
  • The employee is frequently required to talk and/or hear
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus
155

Senior District Manager Waste Collections Resume Examples & Samples

  • Manages the day-to-day operations of the District, and provides daily support to managers in ensuring quality and budget performance
  • Executes the Market’s strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal
  • Formulates both short-term and long-term goals and action plans in conjunction with the Market Area General Manager and/or Director of Operations
  • Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource
  • Direct supervision of 7-15 full-time employees, including
  • Indirect supervision of 200+ full-time employees
156

Collections Lead Resume Examples & Samples

  • Production Supervision and Support
  • Coordinates individual and team work assignments
  • Monitors work load balancing
  • Supports high quality work through a positive environment
  • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
  • Ensures individual and team service levels are met or exceeded
  • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  • Front line contact for questions or issues surrounding service levels
  • Participates in providing feedback to the Quality team for improvement suggestions
  • Works with auditing resources on individual and team error trends
  • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
  • Assists in the creation of Performance Improvement Plans PIPs for Team Members not meeting expected production or quality targets, monitors program for a defined period Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
  • Minimum 2 years of Finance Accounting experience
  • Minimum 2 years in supervisory or management roles
157

Director Collections Resume Examples & Samples

  •  Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
  •  Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
  •  Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  •  Tactical execution - oversees the development, deployment and direction of complex programs and processes
  •  Financial management - applies tools and processes to successfully manage to budget
  •  Project Management - assesses work activities and allocates resources appropriately
  •  Organization - proactively prioritizes needs and effectively manages resources
  •  Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
  •  Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  •  Interpersonal skills - able to work effectively with other employees, patients and external parties
  •  PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  •  Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  •  Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately
  • Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval
158

Collections Resume Examples & Samples

  • Oversees functional activities related to the day-to-day operation of all collection functions
  • Creates and fosters a positive work environment in which individuals are motivated, provided with proper direction, and given the opportunity to contribute to the success of the business
  • Ensure processes and incentives are aligned to achieve optimal portfolio performance within budgeted delinquency and loss target
  • Partners with Portfolio Control Officer team on development of and adherence to policies and procedures which help drive performance and maintain compliance
  • Properly leverages available technology and identifies opportunities to enhance systems as appropriate to improve business results
  • Partners with Risk team to develop, implement and monitor collection strategies
  • Develops a highly competent group of Collections Managers who in turn foster employee engagement and drive desired business results
  • Drives a continuous improvement workplace culture
  • Acts as Collection Manager (“court of last resort”) for all collection areas
  • Provide executive leadership with operational updates, analysis, and reports that enable data and climate driven decisions
  • Communicates with Directors of other retail functional areas to ensure cohesiveness of retail unit to achieve overall business objectives
  • Contributes to overall effectiveness of retail operation by identifying top performers and developing bench strength
  • Maintains a current knowledge of industry best practices and identifies opportunities for HDFS to leverage those best practices to improve business results
  • Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • Partners with Legal/Compliance maintain a current awareness and understanding of appropriate banking laws, regulations, and insures full compliance with those laws, regulations, including protecting the Harley-Davidson brand in on-going changing regulatory environment
  • Undergraduate degree in business/finance – MBA preferred
  • Minimum of 15 years of progressive management experience in the financial services industry with at least 10 years’ experience working in Retail Collections Management
  • Prior experience with Collections Federal & State Regulatory environments (i.e. FDCPA, TCPA)
  • Collection system functionality and workflow expertise
  • Vendor management expertise
  • Prior experience with Dialers preferred
  • A natural leader with an open and outgoing manner. Able to influence a broad spectrum of individuals and lead them to function interdependently. Excellent leader as well as team player with the ability to build relationships and drive results without direct authority
  • Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
  • Strong ability to quickly and efficiently prioritize and re-prioritize resources subject to competing and changing initiatives coupled with strong organization skills
  • A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
  • An individual of the highest integrity, whose professional and personal conduct reflects favorably upon the company
159

Collections Resume Examples & Samples

  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary
  • Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues
  • Handles complex collection customer situations
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations
  • Performs additional duties as requested
  • Ensure that all steps necessary are taken to protect the interest of HDFS
  • Responsible for Protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures
  • Minimum of 2 years relevant experience or college degree
  • Adherence to high ethical standards of truthfulness, honesty and fairness
  • Proficient with computers systems
  • Keyboarding/data entry skills with moderate speed and accuracy
  • Ability to handle large volume of collection accounts and inbound customer calls
  • Flexible and open-minded
  • Ability to prioritize workflow to meet department objectives
  • Ability to work in a fast paced, time sensitive environment
  • Possesses good communication skills
  • Maintains confidentiality of account information
  • Maintains a solid attendance record, including tardiness and early outs
  • Proficient decision making skills
  • Must be flexible in terms of work shifts and days (weekend days and weeknights are required)
160

Coord, Collections Resume Examples & Samples

  • Coordinate with other departments and office staff to complete projects and paperwork, and keep the processes timely for each project
  • Coordinate on-site and off-site meetings and events, including hotel arrangements, catering, audio/visual needs etc
  • Coordinate employee related transactions (i.e. interviews, onboarding, etc.)
  • Coordinate record retention related tasks
  • Coordinate with facilities as needed
  • Prepare, distribute, and update memos, proposals, reports, graphs and charts, using a variety of software applications with a high degree of accuracy and timeliness
  • Assist in the tracking of departmental projects and provide reporting with corresponding supporting documentation
  • Copy and distribute new policies and update key documents that are rolled out from various departments/initiatives in the company
  • Open and distribute mail to the department
  • Supports leaders by preparing correspondence, sending documents, developing spreadsheets and copying
  • Research and resolve Collections related escalations
  • Ability to follow policies and procedures that have a direct financial impact on the company, if not followed or completed timely
  • Ability to investigate and research account data to help in determining the validity of customer service contact
  • Proficient in Issue Trak, Excel, Power Point, ACSR (CSG) and ICOMS
  • Experience in working closely with IT, Telecom, Business Intelligence, Access Management and Facilities resources
  • Associates degree or 3 years of related experience
  • Able to project a positive and professional attitude and have the ability to adapt to a changing industry and dynamic work environment
  • Ability to prioritize a daily workload to meet department deadlines
  • Ability to handle sensitive and/or confidential information appropriately
  • Strong analytical skills and attention to detail are essential
  • Must be an enthusiastic team player, but also be able to work independently with confidence
  • Must be a highly-motivated self-starter
  • Must possess excellent oral, written and interpersonal communication skills necessary to interface effectively with staff, department management and various other internal and external parties at multiple levels within the organization
  • Provide internal and external client support via phone and electronic mail
  • Microsoft proficiency required, including but not limited to PowerPoint, Excel, Word, Access, Outlook and Visio
  • Experience with Issue Trak, ACSR (CSG), ICOMs, Viewpoint and other reporting software is a plus
  • General knowledge of Collections
  • 1-3 years of previous experience in an Accounts Receivable, Collections, Billing, or related accounting field
  • 1-2 years of relevant experience in cable
161

Collections Team Lead Resume Examples & Samples

  • Resolves credit issues independently
  • Negotiates down payments with customers of and HP sales staff to allow customer to purchase above their credit limit
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
  • Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
  • May train new team members
  • Typically 4-6 years of experience in credit internally or in banking; or in collection
  • Developed accounting knowledge
  • Good computer skills
  • Strong understanding of customer's internal payment processes
162

Consumer Collections Assistant Manager Resume Examples & Samples

  • Monitor and manage daily account volumes and work flows to insure effective turnaround times and maximum customer experience
  • Ability to understand and manage human resource issues
  • Provide one on one coaching and feedback opportunities to staff through pre-scheduled meetings
  • Prepare and conduct performance reviews on a regular basis including career path development
  • Utilize operational reporting to monitor and manage daily work flows and account volumes
  • Meets and/or exceed all supervisory goals and objectives as defined by departmental standards
  • Ensure that all escalated customer issues are resolved within policy guidelines
  • Monitor team member’s job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances and walk-abouts)
  • Ensure proper coverage of critical job functions
  • Conduct interviews of potnetial new hires in collections
  • Assist with developing and executing strategies to meet or exceed departmental goals
  • Knowledge of consumer and commercial banking requirements including Federal/State laws (e.g. Fair Debt Collection Act, Privacy Act, Fair Lending)
  • Excellent oral communications; counseling and persuasion skills
  • Make independent decisions and exercise sound judgment
  • Ability to motivate in a competitive, repetitive and stressful environment
163

Collections Senior Manager Resume Examples & Samples

  • Responsible for all collections activities within Collections
  • Ensure performance tracking to Annual plan on NCL
  • Ensure target settings are in line with NCL Plan
  • Track each segment and sub segment of collections performance
  • Thinking and Input
164

Collections Resume Examples & Samples

  • Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures
  • Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts
  • Communicates with vendors on status of claims while continuing collection efforts
  • Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts
  • Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer
  • Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services
  • Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures
  • 1-2 years of related experience
  • Knowledge of Daybreak or equivalent automated financial system
  • Previous experience with consumer credit replevin actions or insurance claims experience required
  • Previous heavy research experience in consumer finance environment or equivalent required
  • Effective/excellent oral and written communication skills and tact
  • Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
  • Detail-Oriented and highly organized
  • Above average volume of work
  • Displays a positive behavior both individually and in a team setting
  • PC Literate
  • Strong teamwork skills and the ability to interact effectively with all levels of staff
  • Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
  • Maintains good attendance and is punctual
165

Collections Grade Resume Examples & Samples

  • Receive inbound and make outbound calls to clients
  • Provide information and support to clients experiencing financial difficulty
  • Maintain contact with borrowers and have comprehensive recordings of borrower’s current situation
  • Collect applicable fees and default interest charges
  • Assess, review, recommend and undertake recovery action where appropriate
  • Maintain positive relationships with internal and external stakeholders
  • Follow-up and request information from stakeholders
  • Provide support to internal teams as required
166

Collections Assistant Auburn Hills Resume Examples & Samples

  • Process status updates to the servicing system and collections system, as appropriate
  • Responsible for organization of storage room, supplies and files
  • Responsible for obtaining titles for adverse action and distribution to the correct area
  • Process charge off transactions on servicing system and balance to general ledger
  • Investigate and identify loan accounts to identify bankrupt customers
  • Track all vendor expenses/invoices/bill statement for collections, foreclosure and ORE, send to controller for payment and balance to general ledger and record activity to retain record at the account level
  • Monitor correct approval authority and submission for cashier checks for the department
  • Record and balance all gains/losses and ORE expenses
  • Audit and retention of new charge-off accounts and ensure correct queue assignment
  • Archive collection reports, files for charge- off and adverse action
  • Process all paid charge-off accounts ensuring that the notes are stamped "Paid" and sent to the customer, and that accounts are sent inactive
  • Process discharges of mortgage and legal letters as requested
  • Responsible for incoming calls and transferring to the correct area
  • Process all payments for regular collections, Trustee, Agency, Claim, offsets, Disability & P&L Accounts for consumer loans; balances and sends through Proof area
  • Process of Adverse Action proceeds per regulatory guidelines and allowable add-on expenses
  • Investigate and correct all misapplied payments and reconcile recovery payments to general ledger
167

Manager, Global Commission Collections Resume Examples & Samples

  • Self Motivated
  • Cross functional team work
  • Good time management and sense of prioritization
  • Effective skills using Microsoft Office tools – excellent Excel skills
  • English fluent: written and oral
  • Second language a plus
  • Robust process skills
  • Ability to communicate in a respectful and assertive manner
  • Strong negotiating skill while maintaining a manner which shows tact and professionalism
  • Ability to proactively drive the assigned projects and reach the preset objectives
  • Experience operating in a fast pace, rapid change environment where matrix reporting and reliance on others is the norm to get things done
168

Specialist, Collections Resume Examples & Samples

  • Responds to written payor communications as indicated with appropriate action in timely manner
  • Requests patient dialysis treatment medical documentation from facilities for appeals
  • Requests insurance changes through billing system as required during collections process
  • Develops and maintains positive working relationships with clinical personnel, teammates and payor representatives
169

Medicare Spec-collections Resume Examples & Samples

  • Knowledge of UB-92 billing
  • Knowledge of 1500 billing
  • Knowledge of ICD-9/10 and CPT-4 coding
  • Ability to communicate effectively with employees, clients, and others
170

Advanced Counterintelligence Collections Course Resume Examples & Samples

  • We are actively seeking seasoned Counterintelligence Professionals to provide instruction to the Joint Counterintelligence Training Academy (JCITA) in support of the Counterintelligence Force Protection Source Operations Course
  • Our instructors perform a vital role in support of the Counterintelligence Community, training DoD personnel (special agents) in the fundamentals of planning and conducting Source Operations.)
  • RESPONSIBILITIES of this highly visible role will have our Instructors responsible for functions such as but not limited to; Course Development, curriculum development, student evaluations and course critiques
  • Knowledge of in-residence, mobile training, and distance learning via a learning management system (LMS) highly desirable
  • Candidates must be certified in Counterintelligence Force Protection Source Operations (CFSO) with field experience
  • Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position
  • Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight. Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
  • Seven to ten years experience in Source Operations (MSO, LLSO) Operational Cycle Tradecraft Operational and Intelligence Reporting Operational Security
  • Candidate must possess a Top Secret Clearance with eligibility for access to Sensitive Compartmented Information (TS/SCI)
  • Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position. Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight
  • Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
  • Must possess a TS/SCI security clearance
  • Former Special Agents Highly desirable
  • 5-7 years of experience in CI highly desired
  • Typically requires Bachelors degree with five to seven years of experience
171

Collections Lead Resume Examples & Samples

  • Delivers the service within agreed deadlines and at the required quality
  • Monitors statistics of Accounts Receivable Team ensures that productivity and quality targets are being achieved
  • Acts as an escalation point for all audit related issues raised by the client
  • Ensures the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communicates with the client to ensure that the Accounts Receivable department complies with the latest changes in the procedures
  • Actively seeks opportunities for continuous improvement initiatives
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Interprets day to day business objectives and prepares execute operational practice work programs
  • Ensures proper execution of processes by team
  • Reviews all incoming work for clarity, provides clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and responds appropriately
  • Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
  • Makes decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Manages workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
  • Prepares and analyzes complex reports information and formulate conclusions
  • Ensures that all of the client responsibilities occur in accordance with the statement of work and service level agreement with clients
  • Acts as subject matter expert for team members and peers
  • Minimum of 3 years' business to business collections experience
  • Minimum of 3 years' of experience managing and developing teams of professionals
  • Minimum of 2 years' of experience with escalation management and managing projects to established SLA s
  • Minimum of 2 years' of experience in a customer facing operations environment
  • Experience with Oracle ERP accounting system
  • Experience managing project operations to daily goals and deliverables
  • Demonstrates experience in technical work environments with tech savvy teams
  • Reporting and analytics experience
172

Modern Collections Resume Examples & Samples

  • Focus on achieving and exceeding individual sales goals
  • Maintain a consistent high level of customer service by creating and developing excellent client relationships
  • Proactively generate Utilize Saks Fifth Avenue's online clienteling resource tools to record and maintain client information and preferences to drive your business
  • Focus all efforts on providing an exceptional customer experience
  • 2+ years of sales experience preferably in a customer focused environment. Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
  • Effective interpersonal, verbal and communication skills
  • Ability to work effectively using available technology such as electronic register and clienteling systems, CBT terminals, etc
  • Energy, attention to detail, initiative, and enthusiasm are required
  • Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays
173

Collections Resume Examples & Samples

  • Contacts outside parties to collect or clarify documentation
  • May work on more complex projects with assistance and oversight of senior staff and managers
  • Analyzes and evaluates all legal documents required during the foreclosure
  • Works with foreclosure attorneys to resolve issues that prohibit foreclosure
  • Makes recommendations to continue with foreclosure or charge off
  • Processes all funds received during the foreclosure process
  • Prepares foreclosure bid requirements
  • Escalates issue files to management where necessary
174

Team Senior Collections Resume Examples & Samples

  • Monitor, delegate and prioritise resources across queues to ensure SLAs are met
  • Provide technical/specialist support for processing of complex requests
  • Provide technical account actioning support and guidance to team for complex or escalated requests
  • Escalate issues/faults/incidents in a timely manner and managed through to resolution
  • Encourage, coach, mentor and motivate team members
  • Recommend coaching and/or development plans to Team Leader for team members
175

Inbound Collections Resume Examples & Samples

  • Collect payments from patient with outstanding balances
  • Analyze requests for reactivation
  • Complete special assignments involving A/R research and resolution as assigned
  • Minimum of six (6) months billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
  • Minimum of 6 months in a call center environment required
  • Experience with Oracle Financials preferred
  • Experience with payment plan negotiations preferred
  • Experience with resolving escalated issues preferred
176

Specialist Collections Resume Examples & Samples

  • Manage complex / critical portfolios in accordance with Service Level Agreements. Responsible for the portfolios to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
  • Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives and drive efficiency to deliver the same on a timely basis
  • Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyse system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data
  • Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues
  • Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided
  • Respond to individuals in manner and timeframe promised, or follow up to explain status
  • Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy
  • Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed
  • Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures
  • Prepare and compile various reports as required for special studies and projects
177

Summer Intern, Collections Resume Examples & Samples

  • Verify payment status of outstanding invoices
  • Review daily cash application report for discrepancies
  • Work to keep Hub Group External DSO to acceptable levels
  • Update Sr. collection specialist through reporting of collection issues for past term balances of assigned aged receivables
  • Enter and update collector contacts in the operating systems
  • Obtain the needed documentation to attach to the invoice
  • Perform other special projects and duties as assigned
  • Must be enrolled in an Undergraduate Degree Program, preferably business emphasis
  • Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
  • Proficiency with software programs such as MS products, and Lotus Notes is preferred; data entry skills are required
  • Must be a team player with high energy and strong organizational and problem solving skills
178

Collections Resume Examples & Samples

  • Acquire, distribute and maintain supplies and equipment used in blood collection or warehousing operations
  • Maintain and perform quality control on equipment and supplies, rotate inventory and assure that supplies are stored and distributed in compliance with quality control standards
  • Maintain appropriate stock levels and orders supplies as needed
  • Prepare kits in accordance with established directives
  • May clean and repack containers with supplies, solutions, and equipment for bloodmobiles
  • Prepare for deliveries by verifying orders, loading vehicles and maintaining route supply inventory to ensure prompt delivery of products to customers
  • High school diploma or the equivalent is required
  • Active Driver’s license
  • Ability to carry moderate weight is required
  • Inventory control experience is preferred
179

Collections Specialist, Creditea México Resume Examples & Samples

  • Fluent in verbal and written Spanish and business English(essential)
  • Innovative, inquisitive
  • A great communicator and listener
  • Strong organizational skills to prioritize tasks and maintain an organized, professional office
  • Attention to detail and be results focused
  • Self-assured: cool and calm under pressure. Demonstrated skill of following through on tasks and look for opportunities to step up to new challenges
  • Be self-motivated and commercially minded
  • Proactive and performance driven nature
  • Have high personal energy and enjoy a lively environment
  • Be flexible and welcome change/improvements
  • Likes to put themselves outside their comfort zone and maximize personal growth
  • Independent problem solving abilities and positive attitude
  • Working in early consumer collections (microfinance desirable)
  • Collections cycle
  • On retaining customers
  • Good MS Office tools knowledge: Word, Excel, PowerPoint, Outlook, Skype
  • Strong experience in a collections environment
  • Meeting and exceeding the KPI’s in place for collections
180

Cbps-collections Head Resume Examples & Samples

  • Good communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties
  • Senior level experience in a related role commensurate people management experience
  • Desirably minimum of 8- 12 years collections related activities
181

Collections Grade Resume Examples & Samples

  • Receive inboundand make outbound calls to clients
  • Provideinformation and support to clients experiencing financial difficulty
  • Maintaincontact with borrowers and have comprehensive recordings of borrower’s currentsituation
  • Collectapplicable fees and default interest charges
  • Assess, review,recommend and undertake recovery action where appropriate
  • Maintainpositive relationships with internal and external stakeholders
  • Provide supportto internal teams as required
182

TL CL Collections Resume Examples & Samples

  • Insure task assigned to the region per the regional responsibility matrix are completed
  • Direct and oversee of the preparation of timely, accurate monthly financial statements including cash flow analysis, P&L review, Highlights reports etc
  • Direct preparation and review of work-papers for internal auditors
  • Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs
  • Review process of preparing and reviewing monthly balance sheet reconciliations, suggest and implement ways for improvements. Lead metricized environment to bring about change
  • To ensure process applied by India based regional accounting teams are consistent and conform to the global model
  • Experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training
  • Knowledge and understanding of Microsoft office
  • Knowledge of generally accepted accounting principles and practices as well as IFRS guidelines
  • Experience in working alongside a global team
  • Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience
  • Major accounting qualification is an added advantage not compulsory (CA/CWA/CS/CPA/CIMA/CFA/MBA(F))
  • 4+ years progressive work related experience (post qualification) in accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 1+ years managing people
  • Ultimately accountable for all aspect of service delivery in his/her team process – quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience
  • This position has significant impact for ensuring efficient procedures are utilized and actionable plans are identified to achieve operational targets
  • This position makes independent decisions on accounts to resolve process or customer issues and to monitor and resolve other relations issues
  • Erroneous decisions or recommendations would normally result in potential negative impact to financials of IHG and external owner groups
183

Ccb-collections Site Lead-tampa Resume Examples & Samples

  • 15 years banking experience with emphasis on Collections and operations in a senior management role
  • Previously managed a 250+ person collections call center a plus
  • Comprehensive knowledge and experience in retail lending
184

Specialist, Collections Resume Examples & Samples

  • Reach out to Customers via an outbound dialer system and/or manual outbound calls
  • Actively listen to Customers and fully understand the issue to determine next steps
  • Thoroughly research accounts to understand cancellation reasons
  • Retainthe Customers by identify long term save strategies with a primary focus on “curing” the account
  • Recover past due balance by updating the billing method and/or collecting on payments due
  • Resolve or Escalate service issues and maintain a maximum number of accounts
  • Recommendsolutions and products to fulfill Customers’ Internet service needs
  • Effectively respond to difficult or irate Customers with sensitivity & patience using excellent verbal soft skills
  • Negotiate payment arrangements with Customers with appropriate follow-up on promise to pay
  • Use basic skip tracing techniques to pursue alternate contact methods when needed
  • Make minor text and image changes to websites and make suggestions for improvement
  • Handle and participate in special projects or initiatives as assigned
  • Document all interactions with 100% data integrity in the appropriate CRM system
  • Actively support, at all times, company policies, confidentiality and department procedures
  • Special Requirements (if any)
  • Must be able to assist challenging Customers and demonstrate good negotiation skills at all times
  • Must be an organized self starter who can multi-task and meet assigned deadlines and commitments
  • Prior experience successfully working in a Team environment is preferred
  • Must be satisfactorily meeting performance expectations for the current position (internal candidates)
  • 1-3 years related Billing, Sales, Retention/Cures, Collection experience and/or equivalent combination
185

Specialist, Collections Resume Examples & Samples

  • Retain the Customers by identifying long term save-strategies with a primary focus on “curing” the account
  • Recover past due balances by updating the billing method and/or collecting on payments due
  • Recommend solutions and products to fulfill Customers’ Internet service needs
  • Must be an organized self-starter who can multi-task and meet assigned deadlines and commitments
  • Must be a problem solver, proactive and be a proven team player and leader
  • 1-3 years' related Billing, Sales, Retention/Cures, Collection experience and/or equivalent combination
186

Manager, Mastercard Collections Resume Examples & Samples

  • Use statistical analyses to develop, monitor, evaluate, and report on the performance of collection strategies in TRIAD, making recommendations for improvements
  • Work closely with operational group to understand how strategy changes impact operational efficiency
  • Promote best practices with Visa team, incorporating broader retail risk relationship
  • Strong financial and analytical skills
187

GSB Collections Team Lead Resume Examples & Samples

  • Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers
  • Manages accounts of customers with medium credit limits independently
  • Presents credit recommendations to management
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
  • Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels
  • Developed prioritization skills
  • Basic relationship building skills
  • Basic influence skills
  • Strong understanding of collection processes and financial concepts
  • Strong influence skills
188

Medicaid / Collections Specialist Resume Examples & Samples

  • High school diploma or equivalent and formal classroom bookkeeping education or two years bookkeeping experience
  • Proficiency in writing and mathematical skills
  • Proficiency in Microsoft office products
  • Be able to work accurately with pressures of deadlines and interruptions while at the same time being well organized, persistent and working as a team player
  • Possess good communication and analytical skills with particular ability to pay attention to details
189

CBO Collections Specialist Resume Examples & Samples

  • Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system
  • Accurately process all billing daily, with full documentation
  • Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient
  • Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets and reduce or maintain A/R over 120 days at and below target level
  • Apply all cash and adjustments to the computer billing system and make bank deposits in a timely manner
  • Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger’s Compliance Policies
  • Ensure the privacy and security of protected health information per HIPAA requirements
  • Assist with quality assurance programs to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
  • Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow
  • Maintain a system of internal controls to ensure proper handling of cash receipts including data entry and bank deposits
  • Excel or comparable spreadsheet experience
  • Experience in an accounting
  • High School Diploma and 2 to 4 years of related experience
190

Specialist, Collections Resume Examples & Samples

  • Responsible for the end to end process for resolving Strategic customer disputes and other requests related to the collection of accounts receivable. Customers include, but are not limited to: IBM, HP, Dell, Intel, Apple, Walmart
  • Primary contact for sales team members within an assigned region to resolve billing, receivable, or related service issues
  • Proficiently use collection tools including Oracle Advanced Collections software to record customer account information
  • Track customer payments, refunds and credits within assigned offices; Refund approval level up to $5,000
  • Work with Finance partners to recommend and process the final disposition of invoices in dispute
  • Provide customer and sales support for the following processes: Invoice copies, document requests, tax exempt status, bankruptcy notifications, and other research requests
  • Responsible for inbound and outbound call activity related to collection disputes and inquiries as well as customer mail. Primarily responsibility for Inbound call inquiries from external and internal customers
191

Museum Specialist Collections Management Resume Examples & Samples

  • Experience with registraral or collections management activities within a museum, historic house or similar organization
  • Experience in carryingout the safe handling and documentation of artworks or other fragile and valuable items
  • Experience in documenting artworks including careful and accurate recordkeeping
  • The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time
  • If you are unable to , paper applications may be accepted with prior approval of the Contact Person listed below
  • Knowledge of museum registration practices for collections management, including safe handling, storage and documentation
  • Ability to organize information, processes and workflows
  • Knowledge of art and art history in order to properly identify objects
  • Ability to maintain accurate records
  • Knowledge of computer applications such as spreadsheets, databases and collections information systems
  • Ability to assist researchers
192

Collections Specialist, Damco FNA Resume Examples & Samples

  • Customers’ reconciliation and follow up
  • Direct communication: Contacting customers via telephone and email
  • Ensure that there is a periodic reconciliation process in place with all credit customers (both internal and external), not less than at monthly intervals
  • Ensure all open items on customer reconciliations are completed within 7 days and updated SOA/Open details are provided to the customer
  • Dispute resolution handling and coordination with CSO/OPS/commercial
  • Ensure overall AR controlling process adheres to the Global Standards set by the organization Dunning
  • Ensure all data required for centralized dunning
  • Ensure all changes to addresses etc., are communicated to Master data team
  • Follow up and clear dunning reports
  • Proactive identify, analyse and evaluate potential financial risks/upsides and mitigate these with relevant stakeholders
  • Establishment of and follow-up on relevant financial measurements for AR departments/ teams/ individuals
  • Graduate degree in Finance, Accounting, Economics, Business Administration or related field
  • Must have ERP exposure
  • SAP & HFM experience will be an added advantage
  • Good MS office skills (Microsoft Excel, Powerpoint ,Word, Access)
  • Experience in logistics business would be advantageous
  • Ability to work with numbers in a complex environment
  • Ability to work under pressure and deliver on tight deadlines
  • Ability to work with offsite teams and departments
  • Ability to manage through influence
  • Proactive and Perseverance to be able to finish the job within timelines
  • Continuous improvement mind set
  • Open to change and ability to think out of box
  • Work experience in Collections
  • Minimum 1 – 2 years of experience in managing receivables & customer follow up
  • Excellent verbal and written communication and inter personal skills
  • Work in Night Shift (US Timing)
193

Collector / Collections Correspondent Resume Examples & Samples

  • Receive outbound calls and/or receive inbound customer calls surrounding commercial past due credit accounts via a dialer system
  • Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency and to advise of proper payment arrangements
  • Properly document collection actions and status of account
  • Process electronic debit, credit, and check payments over the phone
  • Maintain professional interaction with all Matco Tools personnel and customers at all times
194

Collections Administrator Resume Examples & Samples

  • Creation, processing, and mailing of customer letters
  • Contacting customers as needed
  • Completion of various workflow campaigns in Lithia's loan servicing system
  • Assisting A/R team with payment processing as needed
  • Process customer due date change requests
  • Meet and exceed individual objectives as defined by supervisor
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
195

Director, Blood Collections Resume Examples & Samples

  • Bachelor's degree in business management, communications, nursing or equivalent combination of education and related experience required. Master's degree preferred
  • Minimum seven years related operations management experience including five years of department and supervisory experience required
  • Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred
  • Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately is required
  • Must have the ability to work independently while developing a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, hospital personnel, physicians, volunteers and donors
  • Excellent written and verbal communication skills, including training, presentation and negotiating skills are required
  • Proficient with Microsoft office applications
196

Collections Lead Resume Examples & Samples

  • Responsible for day-to-day task allocation, managing and motivating own Collections team
  • To ensure that customer service levels outlined in the Service Level Agreements (SLAs) are achieved within each business unit
  • Generates positive business results through the management, coaching and leadership of a team and direct management of major (internal or external) client relationships
  • Provide support to line Manager as and when required
  • Responsibility for the performance and results of own territory
  • To build and maintain customer relationships resolving conflicts, complaints and queries in a manner that enhances the relationship between the company and its clients
  • To provide support and guidance to staff acting as an escalation point for internal and external issues in order to eradicate bad practices
  • To provide ongoing coaching and development to staff, ensure continuous improvement and a consistent approach across all leads, working in harmony and collaboration across own team, TP, Finance and the wider business
  • To monitor the NVM stats and the territory mailbox to ensure a high quality of calls and emails
  • To monitor Collections logs & Cases on Salesforce ensuring accurate and adequate narrative detail is provided
  • To manage the bad debt process and actively ensure bad debt is minimised
  • To approve extended payment terms up to a maximum of 60 days
  • To carry out reconciliations of client accounts, resolving difficulties to achieve swift payment
  • To carry out regular debt reviews and report on status of territory debt on a monthly basis
  • To check and approve client refunds as per DOA
  • Responsibility for territory team members performance reviews and input of appraisals in Halogen
  • To support line manager with ad hoc duties as required
  • University degree (or equivalent)
  • Fluent Italian Speaker
  • Relevant role specific qualifications, at least part-qualified where necessary
  • Intermediate / expert knowledge of Microsoft Office software packages
  • Significant experience in a collections environment within a supervisory role
  • Solid experience within a customer contact / customer delivery environment
  • People Management experience with proven ability to develop and nurture direct reports to reach their full potential
  • Project and process management knowledge
197

Coord, Collections Resume Examples & Samples

  • HS Diploma, GED or equivalent experience
  • 1+ years experience in related field
  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
198

Collections Team Member Resume Examples & Samples

  • Work with customers to follow up on old/past due balances, including the sending of dunning letters
  • Review and validate credit requests received from customer
  • Maintain/update customer contact log
  • Route any issues that can’t be resolved to relevant authority in BU/Regional Finance
  • Review and validate invoice adjustments and process all valid adjustments
  • Conduct data and process analysis
  • Promote and provide exceptional customer service
  • Perform activity level work as needed
  • Business–to–Business collections experience, preferably in a high volume environment, required
  • Excellent verbal and written communications skills required
  • Strong computer skills/competencies in Microsoft Office Suite
  • Ability to learn new systems quickly
  • Ability to maintain accuracy and flexibility in a fast paced environment
  • Ability to prioritize and handle multiple tasks
  • Establish a culture that promotes customer loyalty
  • Associate’s Degree (A.A.) or equivalent from two-year college or technical school required
  • Minimum 2 years’ experience in business-to-business collections required
  • Minimum 3 years of related experience and/or training; or equivalent combination of education, training and experience
199

Head of Collections ME Resume Examples & Samples

  • Supervise and develop direct reports in key functions (Pre-write off, recoveries, MIS and controls)
  • Provide monthly, quarterly and yearly forecast of expenses and losses
  • Ensure proper documentation of Collection related activities in line with global guidelines
  • Liaise with departments to develop and continuously enhance policies and procedures for collections
  • Proactively involved in ensuring high employee satisfaction levels
  • Maintaining knowledge of country-specific laws/regulations and ensuring staff adherence
  • Maximize productivities, reduce cost per unit in all areas by leveraging technology and economies of scale
  • Continuity of Business – maintain and test plans on a regular basis
  • Manage and resolve escalations from staff relating to potential business issues. Work through corrective action to be taken and incorporate into staff personal learning plans
  • Ensure correct compliance controls are in place and fully utilized in accordance with local and international Corporate Audit
  • Provide regular MIS about activities performed to the management
  • Ensure the adherence to code of conduct for all staff within the Unit – Change
  • Proven managerial experience of at least eight to ten years within credit operations and have created high performing teams within a large multinational
  • Leading large teams (+100 direct staff)
  • Cards or Financial Service (fast moving) environment experience
  • Understanding of collection, system and strategy
  • Sound business budgetary and financial experience
  • Local Market knowledge essential
  • Leadership skills needed to develop highly motivated team in fast paced environment
  • Ability to challenge current processes, to redesign/re-engineer activities
  • Advanced Dialer knowledge
  • Preferably an MBA
200

Recovery & Collections Specialist Resume Examples & Samples

  • 2-4 years prior experience in customer facing role
  • Extraordinary work ethic
  • Ability to quickly grasp concepts and ideas and thrive in an energizing environment
  • Passion for Square and strong interest in technology / knowledge of the industry
201

Medicare Team Lead-collections Resume Examples & Samples

  • Knowledge of ICD-9 and CPT-4 coding
  • Knowledge of hospital business office operations
  • Character to maintain strict confidentiality
202

Collections Representive Resume Examples & Samples

  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises
  • Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment
  • Support and develop accounts receivable lean process improvements
  • Prepare proposals for agency placement and write off to bad debt
203

Collections Repteam Lead Resume Examples & Samples

  • Ability to assess customer’s financial situation for possible referral for loss mitigation
  • Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and all private mortgage insurer’s (PMI) rules and guidelines
  • Years of functional/professional experience: 1+ years of collection/customer service experience and/or product knowledge
204

Recycling Collections Resume Examples & Samples

  • Set up central collection sites in the buildings with clean containers, proper stickers, and correct gradesheets
  • Load, deliver, and unload recyclables from designated sites on campus and university building to ensure recyclables are collected and recycled
  • Perform skilled work using light and heavy equipment and vehicles such as dollies, pallet jacks, forklifts, ¾-ton trucks, and rear-end load trucks to provide recycling and solid waste services
  • Inform supervisor of proposed or requested changes to collection sites (i.e., room numbers, type of material)
  • Provide back-up service for special pick-ups and deliveries of recycling and solid waste items on and off-campus
  • Maintain route records by recording amounts of all recyclables collected, simple fuel, travel, and mileage records
  • Maintain, clean, perform minor inspections, check fluid levels, and lubricate equipment and vehicles
  • Maintain and clean enclosures, cabinets, and central collection sites
205

Collections Team Lead-level Resume Examples & Samples

  • Responsible to achieve of all 21 monthly targets for each EMEA region in Retail
  • Forecast preparation and regular account reviews with collectors
  • Adherence to internal and external SLA’s
  • Ensure Data Privacy and Quality Audit compliance
  • Managing escalations coming from the customers, sales team, or credit manager
  • Weekly and monthly reporting to stakeholders and maintenance of internal files
  • Regular conference calls with sales team, credit manager, customers, and internal teams
  • Ad hoc query and project team support
  • Regular 121’s with each team member to set priorities and support personal development
  • Query management and reconciliation activities to support the team to resolve aging disputes
  • Ensure rhythm of business is followed through the month by using the workflow prioritizing approach
  • Maintenance of collector’s worklist in SAP
  • 3 years plus experience in a credit and collections management environment
  • Strong People Management Skills
  • Resilience in a fast-past work environment
  • Proven success with stakeholder Management
  • Problem Solving and Query Management Skills
  • Written and Oral Communications Skills
  • Advance knowledge of MS Office suite and SAP
  • Metrics and Reporting including Advanced Excel Skills
  • One or more European languages would be an advantage (business level)
206

Specialist Collections Resume Examples & Samples

  • Review case, determine reason for "difficult" classification and take appropriate action
  • Contact customer or responsible party to review collection attempts to date
  • Seek agreement on Promise to Pay (PTP) Plans
  • Manage agreed upon PTP Plans
  • Escalate non-compliance account to Manager, Collections
  • Recommend accounts for transfer to Outside Attorney/Agency
  • Document all activities in Collection Status Log and Weekly Results (Collections & Forecasts)
  • Plan, prepare, and organize daily calling activity around core hours
  • Run Skip Trace, pull Credit Report, and reference National Change of Address Database, contact family member, if required
  • Assure system is up-to-date with all contact information
  • Demonstrates are and compassion to ensure that all internal and external customers consistently receive the highest quality of service
  • Works with a positive attitude, demonstrating teamwork and enjoyment for the job
  • Exhibits honesty and integrity in all aspects of the job
  • Cooperates with monitoring and audit functions and investigations
207

Collections Position Resume Examples & Samples

  • Maintaining the accuracy and timely collections of self pay balances for multiple specialty departments
  • Working in a high productivity paperless collection environment
  • Contacting patients regarding balances due via predictive dialer
  • Evaluating the ability of an individual to pay the balance due and analyze the patient's financial resources
  • Making a determination of how an account should be handled
  • Working within general procedures and guidelines to coordinate complex accounts and resolve payment issues
  • Using excellent customer service skills
  • Must have a strong background in evaluating the ability of an individual to pay overdue balances
  • Analytical evaluation of patient financial resources to make a determination on how to resolve payment
  • Ability to work within general procedures and guidelines
  • Understanding of professional Collections techniques
  • At least basic understanding of medical billing (ICD-10 would be helpful)
208

Specialist, Collections Resume Examples & Samples

  • **********FLEX SCHEDULE: 35-39/HRS PER WEEK***************
  • 6 months or more of Collections experience
  • 1 year or more of call center experience
209

Collections Workout Specialist Resume Examples & Samples

  • Analyze workout files to determine debt to income ratio based on financials provided and determine qualifications of hardship
  • Prepare recommendations for loan modifications to management
  • Provide customer(s) their workout options
  • Make outbound and inbound collections calls using the solutions predictive dialer
  • Verify customer(s) demographics and perform system maintenance to ensure customer information is up to date for contact purposes
  • Perform some skip-tracing if necessary to locate customers that need to be contacted
  • Requires a high school diploma or GED
  • Minimum of 2 to 4 years’ experience in consumer loans primarily in Credit Card collections and performing evaluation of hardship files
  • A working knowledge of regulations in Fair Debt Collections Practices, Fair Credit Reporting and Gramm-Leach-Bliley Act. Advanced collection experience skills, i.e. negotiations, offer alternative options to cure delinquency on past due accounts at any stage of delinquency and adherence to call quality, etc
  • Excellent written and verbal communication skills. Ability to exercise good judgment after gathering and evaluating the facts
  • 10 key by touch
  • Type 40-50 wpm
  • Comfortable working in a Dialer environment, making outbound calls and receiving incoming calls
210

Collections Resume Examples & Samples

  • 5-7 years of relevant experience in related roles
  • Previous management experience required
  • Prime and subprime auto finance or equivalent
  • Skip tracing tools and techniques
211

Special Assets Collections Resume Examples & Samples

  • Welcomes and establishes relationships with customers
  • Ability to perform at a high level, all expectations of a teller while providing exemplary customer service
  • Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions
  • Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships
  • Motivates, coaches and develops colleagues while employing a disciplined performance management process
  • Adhering to all operational, security, risk and regulatory policies and procedures
  • After receiving training, you will be expected to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies
  • Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture
  • 1 year of leading or managing a team OR
  • 1 year of teller experience
  • Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go
  • Comfort with technology such as mobile services and online banking services is a plus
212

Ethnology Collections Move Assistant Resume Examples & Samples

  • Coordinate planning and logistics for moving packed objects
  • Work with a team to pack ethnographic objects using appropriate handling techniques
  • Implement appropriate packing strategies
  • Oversee and supervise the movement of collection objects
  • Ensure objects are tracked properly throughout all phases of work
  • Maintain and reconcile detailed inventories, object locations, and database records
  • Assist with planning to organize new storage areas to maximize efficient use of space
  • Rehouse objects into appropriate storage mounts
  • Determine needed supplies and materials. Purchase and maintains needed supplies
  • Master’s Degree in Museology or related discipline
  • Demonstrated ability to communicate, orally and in writing
  • Good organizational skills and attention to detail
  • Ability to identify and correct data discrepancies
  • Experience in or familiarity with Argus database
  • Ability to work independently as well as with students, interns, and volunteers
213

Collections Director Resume Examples & Samples

  • Minimum 3 years managing hospital collections, preferably in a multi-site/multi-state environment
  • Minimum 5 years healthcare management experience (hospital collections management preferred)
  • Ability to understand and demonstrate knowledge of Hospital Revenue Cycle processes, AR Aging Analysis and follow up
  • Ability to build and maintain internal and external relationships
  • Proven track record of successful process improvement in account resolution
214

Collections Lead Resume Examples & Samples

  • Oversee all collection efforts of all mortgage Real Estate loans
  • Responsible for the monitoring of updates to all investor and state requirements for delinquent processing
  • Responsible for the administration of family bankruptcy
  • Work with the bank's legal counsel on any loans in default
  • Communicate with delinquent borrowers in attempts to obtain late payments
  • Properly service problem loans/assets, repayment plans, forbearance agreements and pursue the recovery of charged off loans
  • Contact customers to communicate payment options
  • Responsible for attorney audits and any other third party audit requirements for the delinquency process
215

Collections Resume Examples & Samples

  • Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts
  • Responsible for the accurate maintenance of records that may be used in the collection of accounts
  • Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy
  • Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure
  • Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management
  • Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
  • Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension
  • Retain state and federal laws with regard to repossessions
  • Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections
  • Familiar with rules as they apply to handling deceased members
  • Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service
  • Maintain collection figures and reports as specified by the department manager
  • Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management
  • Associate’s degree from accredited college or university and minimum of 2 years telephone collection or call center environment experience
  • Your ability to be bonded is required
216

Key Resource Person for Global Collections Resume Examples & Samples

  • APT Score of 23 and above
  • With good oral communications skills
  • With excellent analytical skills Knowledgeable in Excel
217

Key Resource Person for Unat Collections Resume Examples & Samples

  • With excellent written communication skills
  • With good oral communication skills
  • With excellent analytical skills
  • Knowledgeable in Excel
218

Collections Division Special Project Administrator Resume Examples & Samples

  • Personal Income Tax Program, producing about $14 billion per biennium from 3.6 million filed tax returns
  • Corporation Excise and Income Tax Program, producing about $1 billion per biennium from 160,000 returns
  • Oregon's Withholding Tax Program, working with 112,000 employers each year to collect withheld taxes
  • Other Agency Account Units, collecting $76 million in delinquent accounts owed to over 200 other state agencies, boards and commissions
  • Cigarette Tax and Other Tobacco Products Tax, collecting over $500 million per biennium; and
  • Marijuana Tax, estimated to produce over $40 million per year
  • Voting member of the nine person department leadership team. The team develops the department's mission, vision, and values. The team develops the Agency's milestones and Strategic Business Plan that document the strategies for achieving the vision. The team sets the organizational structure of the Department of Revenue, manages the agency, and sets administrative policy for all programs, functions and operations. The team guides the design and preparation of a proposed biennial budget, and assists in presenting the Governor's proposed budget to the legislature. The team oversees the internal allocation of the legislatively approved budget ($320 million) to the four divisions. The team guides the formation of the agency's legislative program and directs the presentation of the program to the legislature. The team also participates in and supports enterprise-wide culture change and initiatives. The team also develops the agency's business and technology plans and approves technology initiatives
  • Represents the Department of Revenue and the state
  • At public meetings as both speaker and participant
  • While advising county and other local governments
  • Working with lobby, labor, and other special interest groups
  • Addressing and responding to the news media, and
  • Responding to, and working with, individual taxpayers and taxpayer organizations
  • Developing an organizational plan for a new Collections Division by
  • Setting long-term direction, goals, and priorities,
  • Outlining the division's business plan for the 2017-19 biennium and preparing a proposed budget for consideration by the 2018 Legislature,
  • Accomplishing the division's planned initiatives
  • Coordinating and developing policy on collection program issues that reflect a desire to streamline the collections operations currently in two divisions across three programs
  • Developing and overseeing appropriate changes to business processes and GenTax that reflect the direction of streamlining collections operations within the agency
  • Identifying potential statutory, rule, policy or procedure changes that will help business processes be more efficient; and,
  • Developing performance metrics for the project to know what success will look like. Responsibilities will also include establishing performance measures once the new Division is created
  • Performs supervisory functions such as recruiting, selecting, training, and developing section and/or unit managers, performance management, and responding to grievances
  • Establishing and maintaining a safe, productive and harassment free work environment with clear work standard expectations for all employees
  • Effectively communicates the Agency's vision for change and why the collection programs need to change now. Sets objective benchmarks to measure success. Reinforces change through communication and implementation of change initiatives
  • Report out to Revenue Leadership Team, staff, and other interested parties on the project plan, execution of the plan, and identify any barriers or issues that need to be addressed
  • Develop a formal request for consideration by the 2018 Legislature that recommends a different organizational structure, position authority, budget and any other resources necessary to create the new division. Request needs to be finalized by October 2017, so that it can be heard by an appropriate interim legislative body before the final request is submitted for consideration in February 2018
  • 3) High-energy, creative and resourceful leader who is a seasoned collaborator, pragmatic problem solver and clear communicator
  • 4) Demonstrated commitment to professional development around cultural competency, equity, diversity and inclusion
  • 5) Participative management style with the ability to build trust, and engage, motivate and empower staff
  • 6) Outward-reaching, able to develop relationships with peers, participate in professional forums and leverage this knowledge for organizational benefit
  • 7) Promote high standards of ethical behavior, integrity and honesty
219

Sup Collections Resume Examples & Samples

  • Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules
  • Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals
  • Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff
  • Monitor the team’s collections activities; ensuring timely and accurate completion of work
  • Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues
  • Maintain assigned portfolio of accounts
  • Prepare reports for management review on a routine basis
  • Participate in monthly close processes as requested
  • Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary
  • Review current processes and procedures; recommending improvements for accuracy and efficiency
  • May serve as a point of contact for customers in response to inquiries and unresolved issues
  • Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation
  • Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters
  • May serve as a liaison to cross-divisional teams
  • Assist with various projects as assigned by a direct supervisor
  • 2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor
  • Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred
  • Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications
  • Working knowledge of automated revenue management systems preferred
  • Detail oriented with good analytical and organizational skills
  • Good interpersonal skills with the ability to work independently or in a team environment
  • Excellent oral and written communication skills to effectively communicate with all levels of management and staff
220

Cbna-o&t-collections Control Manager Resume Examples & Samples

  • Manager’s Control Assessment (MCA) and Quality Assurance Framework (QAF)
  • Manage CI and Collections MCA and QAF programs by ensuring that they are updated as necessary, controls are tested per required frequency, root cause analysis is done for issues/gaps detected and issues are raised in iCAP as necessary
  • Discuss test results with Unit Heads and Credit Ops Director and prepare Summary of Issues
  • Monitor and track that all gaps/issues identified are resolved/closed on time
  • Perform gap analysis for new/revised requirements (MCA Gold, Citi, legal, regulatory and other requirements)
  • Work with stakeholders to provide recommendations/enhancements to ensure that the MCA program adequately address and mitigate inherent and emerging risk
  • Communicate to all stakeholders change requirements to ensure alignment
221

Projections Aggregation & Collections Engine Development & Coordination Lead Resume Examples & Samples

  • Maintain Projections Aggregation and Collection Engine (PACE) as a BAU stress testing tool. The tool has to be periodically updated with FRB changes to support the FR Y-14A Regulatory Report submission for CCAR. This requires that the 14A schedule and business hierarchies are current on a quarterly basis
  • You will ensure PACE supports Line of Business (LOB) requirements for collecting projections at the level of granularity requested by LOBs
  • Collect business requirements for PACE improvements and ensure that the requirements are accurately communicated to the PACE Change and IT teams and in a timely manner
  • You will liaise with PACE Change and PACE IT during the development process to ensure requirements are properly developed
  • Assist in User Acceptance Testing (UAT) to ensure that PACE enhancements are delivered as agreed
  • Perform data reconciliations on a quarterly basis and assist projections data reconciliations and analytics during the submission cycles
  • Ensure that the Projections model execution platform (ProPL) data requirements are delivered accurately and in a timely manner
  • Lead the PACE runbook during the submission cycle
  • Assist with projections coordination during submissions cycle
222

Collections Director Resume Examples & Samples

  • Bachelors in Accounting, Finance, Business
  • MBA or advanced certification in a related area preferred
  • 10-15 years commercial collections experience or equivalent
  • 10 years leadership and management experience
  • Expert collection, analytical and negotiating skills
  • Proven executive engagement and business presentation skills
  • Ability to collaborate effectively with internal or external business leadership
  • Expert working knowledge of process flows and understanding of database systems
  • Expert working knowledge of contracts as it relates to the management of collection
  • In depth knowledge of collection and bankruptcy law
  • Enjoys working in a fast-paced environment and thrives under pressure
  • Strong team player with a high level of professionalism and initiative
  • Expert working knowledge of security instruments and its intricacies and management
  • Good understanding of the causes of bankruptcies and other forms of business failures
  • Expert knowledge of systematic collection tools is preferred
  • Advanced competency with management of letters of credit and bank guarantees
  • Excellent understanding of effective employee engagement (e.g. coaching for success, motivating team members, etc.) and enablement
  • NACM Credit Business Associate (CBA), Credit Business Fellow (CBF) certification, Certified Credit Executive (CCE) are a plus
  • Experience with a large company and a large customer base
  • Expert in creating Innovation projects and determined problem solver
  • Ability to work under pressure and be flexible to changing deadlines and timelines
  • Proven team building skills
  • Able to set clear goals and manage multiple assignments
  • Experience of operating across different markets and managing local sensibilities
  • Able to self-direct and drive projects from start to finish
  • Able to act as an ambassador for the department with key internal stakeholders
  • Accountable to VP, Credit and Collections
  • Work closely with the EMEA Finance Team
223

Recovery Collections Resume Examples & Samples

  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management
  • 1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
  • Customer service experience a plus
  • Stellar customer service skills
  • Knowledge of phone dialer functions and call campaigns
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
  • Negotiation skills and assertiveness
  • Ability to stay composed and objective
  • Patience/empathy
  • Flexibility and versatility in problem analysis and resolution
224

Collections Outbound Caller Resume Examples & Samples

  • Knowledge of Excel would be beneficial
  • Proven understanding of the Consumer Credit Act, Data Protection, Money laundering legislation and FCA requirements in relation to a Collections environment
  • Ability to work under pressure, whilst maintaining a high level of accuracy and still able to meet deadlines
225

Collections Team Lead Resume Examples & Samples

  • Using Alphacollector the collection lead will on a daily basis record and review previous day’s collection notes and maintain collection totals for each collector for monthly productivity standards
  • Daily commercial remittances such as Cigna, BCBS, UHC etc. should be reviewed and all denials forwarded to collection staff for follow up
  • Proactively trend and monitor aging A/R to ensure appropriate follow up of claims specifically to aged 60/180+ days from discharge
  • Assist the Collection Manager in the training and continued development of staff related to government and non-government account management
  • Collection lead will do periodic Quality Review of staff collection notes and report to Collection Manager
  • Collection lead will ensure all vendor insurance discovery, reconciliation are handled appropriately and timely so as to ensure the facility is billing and collecting on outstanding patient accounts
  • Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering quality practices
  • Financial Management – applies tools and processes to successfully manage accounts receivables to contract agreements
  • Organizational and delegation skills – proactively prioritizes needs and effectively manages resources
  • Customer service skills – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Ability to communicate clearly and concisely through presentations, written reports, policies, meetings, and telephone calls
  • PC Skills - Microsoft Office (excel, power point, project, and word)
  • Cerner, HMS, Mckesson STAR experience a plus
  • 3 years Receivable Management experience
  • Multi-facility experience preferred
226

PFS Medicare Collections Team Lead Resume Examples & Samples

  • Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
  • Trains new staff in all areas as needed and provides source of knowledge for staff inquiries
  • Demonstrate a good understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
  • Approve or deny requested adjustments and refunds within role thresholds
  • Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
  • Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
  • Display a professional, courteous and enthusiastic demeanor, while maintaining a positive self-image and perspective of the unit/company
  • Responsible to contact CHRISTUS Health facility departments in order to resolve outstanding questions related to account or charge posting information to ensure account integrity and compliance with payer and/or government regulations and to ensure timeliness of follow-up activities
  • Ensures quality and productivity standards are met or exceeded. Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures
  • Provides continuous updates and information to Patient Financial Services Leadership Team regarding ongoing errors, payer related issues/trends, registration and other controllable QA related activities affecting productivity, reimbursement and/or payment delays
  • Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
  • Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect
  • Demonstrates ongoing enthusiasm and commitment to the work assigned
  • Works with Supervisor to receive feedback on performance and create a personal development plan
  • B.Experience
  • Three (3) years of experience and working knowledge of primary position within PFS preferred. Strong candidates, with supervisor/manager recommendation, may be fast tracked to a Team Lead position prior to reaching the 3 year experience requirement based on consistent display of qualities listed above
  • Achieve a standard score of 3.20 or higher on annual performance evaluation as well as exceeding standards on Quality Assurance (QA) reviews and Productivity standards
  • In-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc. Strong understanding of systems from an end-user and processing perspective
  • Good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advance skills with the various applications
  • Ability to train new staff in all areas as needed and provide source of knowledge for staff inquiries
  • Strong verbal and written communication skills. Ability to effectively and efficiently articulate ideas to team members and management in a timely manner
  • Good understanding of the various areas of government, non-government programs, billing, customer service and cash applications
  • General hospital A/R accounts knowledge is required
  • Understanding of alternativeBusiness Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
227

Manager of Collections Resume Examples & Samples

  • Monitors execution and compliance of Centralized Collections strategy across vendors and teams
  • Develop and maintain reporting for Centralized Collections and client-facing business partners; report on trends and key findings to executive leadership on regular cadence
  • Participate in fact finding, research and document operational issues as directed or as needed
  • Identifies opportunities through store, collection centers and call center visits and through monitoring of key data and indicators
  • Makes recommendations, standardizing best practices and improving processes at each level
  • Builds and executed test plans for any new initiative related to account management
  • Executes process improvements in collaboration with other team members
  • Identify cost efficiencies and growth opportunities recognizing opportunities to improve
  • Further a culture of continuous improvement
  • Prepare presentations and materials related to initiatives and strategic direction of Account Management
  • Respond to ad-hoc requests and inquiries to support business leaders
228

Team Lead, Collections Resume Examples & Samples

  • Knowledge of domestic and international collections procedures
  • Understanding of cash application function, including multiple currencies
  • Understanding of bankruptcy laws, how to file a proof of claim and preference defenses, preferred
  • Experience with Letters of Credit
  • Experience leading others
  • Excellent communication skills, written and oral, for effective interaction with all levels of company
  • Ability to think logically, problem solve and build effective teams
229

Head ABF Collections Resume Examples & Samples

  • Provide Collections (both pre and post write-off) services for the Asset Based Finance and Drive performance through Tele-calling, In house & agency teams for the ABF Products
  • Direct, together with Risk Management, the formulation and implementation of sound credit and collections policies in order to mitigate losses and increase revenues
  • Accountable for setting and attaining department’s business goals and metrics through the development of strategies that meet the established objectives defined by the business plan
  • Interact and communicate with all levels of management in terms of capacity planning, policy definition, customer service, systems and process enhancement
  • Select and monitor all services provided by third-party vendors (i.e., collections, repossession and legal services, etc.), ensuring high standards of service, cost savings and compliance with Citigroup’s Third Party Management Policy and also provide oversight for all for and against litigations
  • Provide advice, ensure and monitor arbitrations, litigations, negotiations, alternate dispute resolutions and endeavor to settle them amicably with cost effective measures
  • Develop, interpret and maintain effective controls that allow compliance with local and standards and statutory requirements minimizing operational risk (i.e. MCA, COB and GCCP)
  • Develop and manage operating budget for assigned areas
  • Design and monitor incentive plans that allow sustainable productivity and efficiency levels
  • Regular periodic review on the activities and output
  • Compliance of collection policy and process
  • Achieving monthly targets
  • Analyse the portfolio and build technique to handle difficult customers and special circumstances
  • 15 years of experience, preferably in the NBFC and/or Banking sector, preferably experience in ABF industry
  • Product experience – Commercial Vehicles/Construction Equipment at National Level in Collections/Risk/Credit domains
  • Team Leader
  • Strong commercial awareness
  • A confident and determined approach
  • A high degree of self-motivation and drive
  • Preferably possess the requisite skills for legal execution and conversant with relevant and applicable laws
230

Collections Senior Manager Resume Examples & Samples

  • Meeting individual targets and targets of the team under him/her
  • Performing activities pertaining to charged-off accounts in accordance with Company and legal guidelines
  • Minimize loss and enhance loss recovery
  • Strictly adhering to the company code of conduct
  • Ensuring all collections processes and strategies are carried out diligently with conformance to the Collections Manual, Business Process Manual and Citi Code of Conduct
  • To liaison with recovery officers/region/branches on daily monitoring of recovery, settlements, repossession, etc
  • Responsible for all collections activities for Pan India Recovery
  • Ensure performance tracking to Recovery and NCL Plans
  • Ensure targets set are driven for achievement by the entire collections team
  • Participate in early, mid or late stages of the collection process to ensure appropriate actions on loss mitigation, foreclosures and repossessions are undertaken as per the approved processes
  • Ensuring active information sharing with inter departments namely Risk, Underwriting, Sales etc
231

Director, Collections Resume Examples & Samples

  • Establish and implement strategic direction to ensure the efficient and effective collection of blood products to meet annual collection and quality goals. Develop and monitor annual collections budget to ensure sufficient capacity and effective utilization of resources
  • Direct multiple department functional managers and/or additional regional functional areas to ensure achievement of annual collection goals in the most efficient and cost effective manner possible. Develop departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance success of operation and minimize turnover
  • Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with American Red Cross directives, Federal, State and local regulatory requirements. Documentation of training and regulatory communications is accurate and timely
  • Monitor, evaluate and correct donor flow and customer service problems in collection operations to improve donor satisfaction and contribute to achievement of organization goals
  • Assure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success
  • Participate in divisional and national projects and perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified
  • Bachelor's degree in business management, communications, nursing or equivalent combination of education and related experience required. Master's degree preferred. Minimum seven years related operations management experience including five years of department and supervisory experience required
  • Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred. Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately is required. Must have the ability to work independently while developing a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, hospital personnel, physicians, volunteers and donors. Excellent written and verbal communication skills, including training, presentation and negotiating skills are required. Proficient with
  • Microsoft office applications
  • The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region
  • Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level
  • This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid
232

Collections Assistant Manager Resume Examples & Samples

  • Plan, assign and direct work
  • Appraise performance; provide feedback and coaching, and reward and discipline employees
  • Provide opportunities for learning and self-development, and facilitate the development of technical competencies
  • Continuously strive to build a culture of high-performance
233

Ccb-collections Site Lead-phoenix Resume Examples & Samples

  • Knowledge of U.S. banking regulations, specifically around customer privacy guidelines
  • Undergraduate degree or comparable experience. MBA is a plus
  • Specific knowledge of the JPMC Credit Card systems is a plus
234

Manager of Claims & Collections Resume Examples & Samples

  • Management of multiple departments working collaboratively to ensure the accurate, efficient and timely coordination of the revenue workflow
  • Studies, analyzes and reports on trends, recommends opportunities for expansion, and presents projections of future company growth
  • Functions as a liaison for regulatory issues surrounding operational areas
  • Establishes and maintains relationships with provider networks and other departments to create effective business partnerships
  • Investigates, initiates, and manages process and cost saving initiatives
  • Participates in planning and execution of programs and strategies
  • Provides guidance, coaching and performance management of thebenefits & claims teams and management staff to ensure overall service quality and compliance with Alere Home Monitoring processes, policies and procedures
  • Displays strong written and verbal communication and presentation skills;communicates effectively with all levels of leadership, staff and business partners
  • Prepares and submits projects and/or reports timely and within budget
  • Follows all regulatory policies and procedures, privacy and securitystandards in accordance with government agencies to include HIPAA requirements
  • Manages department leadership to ensure the accuracy of time and attendance data for area of responsibility
  • Maintains a culture of accountability by setting clear objectives for all employees through department leadership in areas of responsibility through regular follow-up, variance tracking and results
  • Responsible ensuring that department leadership staff is provided the tools, staff, resources and training essential for the performance of the departments
  • Conducts accurate and timely assessment of subordinates through annual performance reviews
  • Conducts supervisory responsibilities in accordance with the organization’s policies and applicable labor laws
  • Reviews policies and procedures for consistency across corporate wide entities
  • Identifies and assists with implementation of business processes and productivity improvements within areas of responsibility
  • Works collaboratively with senior leadership to ensure that company goals are met
  • Maintains accuracy of time and attendance data for area of responsibility
  • Maintains a culture of accountability by setting clear objectives for all employees in areas of responsibility through regular follow-up, variance tracking and results
  • Assists in hiring, training, discipline and dismissal of US based VOB staff
  • Bachelor’s Degree or equivalent amount of education and experience
  • Five to Seven (5-7) years of Verification of Benefit experience/customer service/managerial experience
  • Minimum Three (3) years experience working with insurance/insurance billing or VOB environment
  • Use effective problem solving techniques
  • Develop effective relationships with staff, management, customers and associates
  • Be goal oriented and results focused
  • Communicate clearly and concisely, in writing & verbally, with others in a professional manner
  • Organize and direct oneself and others effectively
  • Assume responsibility in decision making process
  • Use efficient time management skills
  • Advanced Computer/Software Skills
  • Organization/Time Management Skills
  • Leadership Skills
  • Diplomacy and Strong Human Relations Skills
  • Superior Customer Service Skills
  • High Degree of Professionalism
235

Collections Administrator Resume Examples & Samples

  • Basic knowledge of accounting principles, practices, and procedures
  • AA Degree or equivalent
  • 1-2 years of customer service experience in a business environment or equivalent combination of education and experience
  • Proficient in MS Office (Word, Excel, and Outlook) and 10 key by touch
  • Accurate data-entry skills
  • Must be detail-oriented and have strong communication, organizational and analytical skills
  • Knowledge of Consumer and Collection Law
  • Familiar with California Courts systems and procedures
236

Collections Representatives Resume Examples & Samples

  • Review delinquent and problem accounts to determine probable reasons for account status
  • Contact clients through phone and email communication to resolve past due balances or billing errors
  • Document all collections activity and update billing information when necessary
  • Provide exceptional customer service by answering all client inquiries and providing requested documentation
  • Receive and process payments
  • Follow up on manager requests and any escalated issues
237

Collections Resume Examples & Samples

  • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts
  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment
  • Overcome stalls and objections & suggest money sources for debt payment
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process
  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines
  • May advise management regarding collection strategy effectiveness for various portfolios
  • May help resolve higher level disputes
  • Take escalated calls from level I and II collectors
  • A high school diploma and two to six months relevant experience is preferred
  • Previous experience in customer service, sales, collections, or a related role is preferred
  • Knowledge of 3rd Party disclosure and FDCPA, and the ability to be licensed in all states is preferred
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
  • Prior PC and keyboard knowledge is preferred
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
  • Employee has contact with individuals within their department and extensive external contact with consumers
238

Collections Administrator Resume Examples & Samples

  • Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims. Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties. Reviews error codes associated with claims to ensure correction, resubmission, and subsequent payment. Analyzes common errors to support quality assurance efforts. Ensures corrected claims are sent out and monitored for payment
  • Prepares routine management reports, quality reports, and special reports as directed by supervisor. Communicates collection problems to supervisor and makes recommendations for changes
  • Consistently adheres to MEDNAX, Departmental, Operational, Office and HR policies and procedures. Reports to work, meetings and professional obligations on time
239

Collections Associates Resume Examples & Samples

  • Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
  • Understanding of contract documents and terms of obligations
  • Graphic Communications
  • 2+ years of commercial collections experience in support of a financial services company
240

Collections Team Leads Resume Examples & Samples

  • Supports team and manager by providing coaching, feedback & assistance via account reviews and process inspections
  • Supports the organization and serves as backup when manager is out of office
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and performance goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Serve as the team’s Subject Matter Expert and assist Manager during team meetings to update members on best practices and continuing expectations
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Team Lead will also have a Collection Assignment. Some of the responsibilities of a Collection Representative is listed below
  • Conflict resolution, problem solving and negotiation skills
  • Ability to handle multiple priorities/tasks in a fast paced work environment
  • Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
  • High School diploma/ GED
  • PSO & CMA
  • Experience working with Public Sector and large commercial accounts
241

Director of Special Collections & Archives Resume Examples & Samples

  • Demonstrated ability to cultivate and advocate for an environment of diversity and inclusion
  • Master's degree in Library and Information Science from an ALA-accredited library program or equivalent
  • Professional experience in archives, special collections, or preservation
  • Expertise with national best practices for archival and special collections and preservation
  • Two or more years experience in management, supervision, or leadership
  • Awareness of ongoing developments and trends in digital access to archival or special materials, including born-digital materials
  • Excellent interpersonal, presentation, facilitation, and communication skills
  • Demonstrated experience or professional development related to strategic planning, change management, supervision, or leadership
  • Potential for research, scholarly work, and professional service
242

Collections Resume Examples & Samples

  • Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues
  • Ensures that all steps necessary are taken to protect the interest of HDFS
243

Collections Team Lead Resume Examples & Samples

  • Medicaid/Medicare experience not required but an plus
  • Review and submit appeals on denied claims
  • Good phone skills (clear Voice)
244

Collections & Recovery Unit Manager Resume Examples & Samples

  • Utilizes existing & emerging call center technology to meet business & customer/employee satisfaction goals
  • Manages inbound & outbound calling strategies to maximize efficiency & effectiveness
  • Responsible for meeting all productivity targets while mitigating delinquencies/losses
  • Demonstrates leadership within divisions & responsible for front line manager development
  • Responsible for tactical design & execution of collection strategies
  • Implements strategic plans, objectives, & budgets through effective recruiting, training, motivation & evaluation
  • Establishes & maintains management & performance controls to highlight problems, maximize collections, contain costs, & develop process improvements
  • Previous people leadership/management experience
  • Previous contact call center experience
  • Proven experience and high success driving performance metrics
  • Strong communication and leadership skills
  • Proven record to coach, train, and evaluate staff
  • Ability to multi-task and manage multiple priorities simultaneously
  • Ability to embrace change, be flexible and have a consistent positive attitude with a desire to do the right thing for our customers
  • Ability to lead in a virtual environment by building partnerships with other Site Leaders for the collective success of the overall operation
  • History of success in driving Employee satisfaction, retention, and development
  • Previous collections knowledge/experience
  • College degree a plus
  • Previous experience leading a group/site/unit through system and goal changes successfully strongly desired
245

Collections & Recovery Team Manager Resume Examples & Samples

  • 3+ yrs of proven leadership/management experience
  • Ability to multi-task and manage multiple projects simultaneously
  • Goal driven and results oriented
  • Ability to embrace change
  • Previous collections or contact center experience
  • Knowledge of CVLC processes
246

Ccb-collections Site Lead-phoenix Resume Examples & Samples

  • 10 years of experience in the Auto Finance industry
  • Extensive knowledge of U.S. banking regulations, that govern the collections and repossession process
  • Proven ability to build strong relationships with and influence key stakeholders at all levels
  • Strong organizational, collaboration, analytical, and project management skills
  • Specific knowledge of the JPMC Auto Finance systems is a plus
247

Billings & Collections Resume Examples & Samples

  • Maintenance of Third Party Payment information through strong identification procedures
  • Consolidation of 3rd Party Payment information to reduce number of user profiles and simplify the overall process with each vendor; and,
  • Operations of finance and billing departments of professional services industries
  • Improve the overall application of cash payments resulting from better upfront process
  • Reduce overall cost related to Third Party Payments through effective policy development and enforcement
  • Provide directions to client account teams to use when using Third Party Payment entities
  • Develop and manage catalog of all Third Party arrangements, identifying key common attributes of the arrangements
  • Collaborate with the Contract Center of Excellence to determine process for identifying new Third party arrangements as they arise
  • Engage with Finance to formulate consistent process to account for Third Party Payment fees on engagements (write-off, adjustment, re-billing, etc.); and,
  • Collaborate with the Collections team in improving the application of cash payments that may not be auto-applied due to Third
248

Director of Collections Resume Examples & Samples

  • Collaborates with a diverse group of internal and external stakeholders to develop, implement, and promote a vision for user-centered collections and services at Western Libraries
  • Communicates trends, issues, and practices in scholarly publishing, open access, and collection development as an integral part of sustainable access to scholarly resources in 21st century higher education
  • Directs, leads, and mentors a strong, experienced, and dedicated group of managers responsible for cataloging/metadata, acquisitions & ILL, circulation, course reserves, electronic resource management, collection management, and map collection functions
  • Oversees the Libraries $2.2 million collections budget and develops effective documentation and communication strategies to articulate Western Libraries' collection needs
  • Manages vendor relations, leverages university funds in the marketplace to maximize user access to resources, and leads vendor contract negotiations
  • Leverages the University's membership in the nationally recognized Orbis Cascade Alliance in order to maximize benefit to the University and the consortia
  • Works collaboratively as a member of the senior management team to help develop and implement Libraries strategic priorities
  • Coordinates the assessment and development of library collections to advance equitable and inclusive scholarly resources
  • Commitment to diversity, equity, and inclusion and the demonstrated ability to work effectively with diverse constituencies
  • Master's degree in Library/information Science from an ALA-accredited program or international equivalent
  • Progressive responsibility in collection management within a library
  • Experience in planning, developing, and assessing collections and other strategic priorities
  • Ability to communicate significant trends, issues, and strategic opportunities in collection management
  • Evidence of scholarship and service to the library profession
  • Library leadership responsibilities in more than one of the areas related to collection services (e.g., collection management, cataloging, circulation, acquisitions) in an academic library environment
  • Demonstrated ability to use data analysis tools
  • Experience leading others through organizational change
  • Additional graduate degree in a subject field
249

Team Lead, Collections Resume Examples & Samples

  • Work with Unit Manager to ensure the collection staff is capable of handling current production goals within department(s)
  • Assist in training new staff by demonstrating sound collections practices, participating in role plays, monitoring new hire calls and providing feedback. Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success
  • Provide first level help to collections staff by answering questions, reviewing FDCPA regulations, participating in talk offs, addressing escalated issues, researching customer accounts or providing feedback to staff
  • Provide feedback to Unit Manager on staff performance
  • Document meetings and provide collection staff the notes for follow-up. Maintain Rap session scheduling and notify Unit Manager of such schedule
  • Knowledge: Working knowledge of collections. Capable of meeting production goals. High school diploma or equivalent plus advanced relevant formal training
  • Experience: Minimum 2 to 3 years experience in collections, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors. Experience with standard office software products a must
250

Rep, Collections Resume Examples & Samples

  • High school diploma, some college preferred
  • One year of customer service and collections experience; automated dialer experience is a must
  • Must have full knowledge and understanding of all Fair Debt Collection Practices Act (FDCPA) procedures
  • Analytical problem solving skills. Must be able to read and understand LSC reports
  • Proficiency using Microsoft Word and Excel and ability to quickly learn and use other software packages
  • Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages
  • Must be able to follow a firm but fair approach towards collections
  • Must be able to determine the appropriate amount of pressure to apply based on the past due days of the account
  • Must be familiar with basic skip tracing tools and techniques
  • Must be able to prioritize tasks with minimal supervision
  • Maintain professional decorum with difficult customers