Collections Resume Samples

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H Flatley
3538 Weissnat Flats
+1 (555) 760 7582
3538 Weissnat Flats
p +1 (555) 760 7582
Experience Experience
04/2015 present
Phoenix, AZ
Specialist, Collections
Phoenix, AZ
Specialist, Collections
04/2015 present
Phoenix, AZ
Specialist, Collections
04/2015 present
  • Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
  • Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
  • May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures
  • Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
  • Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance
  • Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image
  • Perform other related duties as necessary
05/2010 10/2014
Chicago, IL
Chicago, IL
05/2010 10/2014
Chicago, IL
05/2010 10/2014
  • Performs additional duties as requested
  • Working knowledge of title reports and real estate value items
  • Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
  • Escalates issue files to management where necessary
  • Develop clear and easily used interactive sas code
  • Makes recommendations to continue with foreclosure or charge off
  • Works with foreclosure attorneys to resolve issues that prohibit foreclosure
01/2005 02/2010
Detroit, MI
Collections Assistant
Detroit, MI
Collections Assistant
01/2005 02/2010
Detroit, MI
Collections Assistant
01/2005 02/2010
  • Effectively work with and communicate and resolve issues with Manager
  • Increase efficiency through identifying and implementing process improvements
  • Aid in the research and development of collections policies
  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
  • Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward
  • Provide the highest level of customer service to customers and business partners within the Company
  • Collection of overdue accounts as agreed with the Arrears & Underwriting Manager
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of California, Los Angeles
Bachelor’s Degree in Finance
Skills Skills
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
  • Highly proficient in Excel/pivot tables and PowerPoint
  • A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
  • Ability to communicate professionally and effectively
  • Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
  • Ability to feel comfortable sitting for most of an 8h shift
  • Good knowledge of data structures/models and data manipulation
  • PC experience and/or the ability to learn basic functions
  • Detail oriented and highly organized
  • Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license
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15 Collections resume templates


Director of Collections & Recovery Resume Examples & Samples

  • Vendor selection, contract negotiation, procurement
  • Develop measurements to gauge performance of various outsource providers
  • Ensure collection vendors' practices comply with state and national laws
  • Design, execute and measure strategies that improve collection effectiveness
  • Define performance metrics that measure the effectiveness of collection strategies
  • Work effectively with internal colleagues who manage other vendor relationships
  • Work with Risk Management and Decision Sciences to develop and enhance models, processes, and other analytical tools and technologies
  • Evaluate, recommend and design requirements to improve operations platforms
  • Project Management of IT requirements and prioritizations
  • Works with IT team and Operations
  • Make recommendations to Risk Committee
  • Partner with other groups to manage trends, forecasting and analysis
  • Minimum 5 years of experience with collection / recovery agencies, and overall operations
  • Well versed in leading procurement processes for new vendor selection
  • Experience in leading the design of agency and agent level tracking
  • Strong understanding of collection and recovery best practices
  • Strong understanding of FDCPA and other legal / compliance requirements

Phl-collections Resume Examples & Samples

  • Manage departmental performance through designated operations managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures
  • Lead operations managers &/ or partner with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department
  • Lead process improvement efforts across multiple sites to enhance business results and customers experience
  • Lead employee related initiatives such as interviewing and hiring, setting performance objectives, individual development plans, & creating a strong internal bench strength
  • Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
  • Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments
  • Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business
  • Support &/or lead enterprise-wide strategies to improve business results
  • Manage participation of the collections department in local site-wide efforts in support of engagement, skills development, & performance enhancement activities
  • Four-year college degree or equivalent experience - degree in Finance, Business Management, or Operations Management preferred
  • Minimum of 7 - 10 years operations management and leadership experience - prefer international management experience
  • Experience in retail collections operations
  • Strong knowledge of the US consumer Auto business is preferred
  • Proven track record of driving performance and working with cross functional teams
  • Strong leadership skills with demonstrated success in managing complex operational functions for world class performance
  • Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement. Experienced at implementing positive change across multiple functional groups, and implementing innovative solutions as appropriate

Spclst, Collections Resume Examples & Samples

  • Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record
  • Accountable for reducing delinquency on assigned accounts
  • Perform account reconciliations as needed to resolve customer issues
  • Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service
  • Recommends and prepares documentation in preparation for third party collection referrals. Identify and research open payments on accounts
  • Associates degree in Accounting, Business or related major or equivalent experience
  • Ability to analyze, define and solve problems including collecting data, establishing facts, and drawing valid conclusions
  • Ability to read and interpret reports and data
  • Regular and on time attendance
  • Hours may exceed 40 hours per week
  • Some travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required

Collections Administrator Resume Examples & Samples

  • 2014
  • Review Invoices and send them to the respective Companies
  • Manage Scheme Loans Arrears within agreed limits on the allocated portfolio
  • Be a contact point for Scheme Loans Companies as allocated by the Team Leader
  • Provide exceptional customer service to Scheme Loans Customers
  • Respond to Customer Complaints/Queries within the right timelines

Svp, Collections Resume Examples & Samples

  • Collections strategy: goal setting, reporting metrics, controls, MIS requirements, account segmentation, champion-challenger testing, and setting policy and procedures
  • Operations management: supervision and ownership of internal and external collections call centers’ performance
  • Analytical thought-leadership: design and development of innovative methods for successful collections performance
  • Advanced degree in economics, statistics, mathematics, finance or equivalent
  • 10 years related work experience in a collections/call center environment
  • 5 years previous supervisory or management experience
  • Knowledge of collection and bankruptcy laws and processes
  • Knowledge of financial analysis, credit reporting and profitability drivers
  • Demonstrated strong analytical, conceptual and quantitative problem-solving skills
  • Experience using data access tools such as SQL, Oracle, Excel pivots, or SAS
  • Superior knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio)
  • Sound project management skills TITLE LOCATION Sr Statistical Analyst Darien, CT Director, Marketing Analytics Saddle Brook, NJ Director of Modeling NYC Algorithm Engineer - Digital Advertising NY, Boston, Chicago or Dallas, Ft. Worth Inventory Optimization Analyst New York collections, strategy, operations, credit cards, risk management

Svp, Collections Resume Examples & Samples

  • 10+ years related work experience in a collections/call center environment
  • 5+ years previous supervisory or management experience
  • Sound project management skills

Collections Team Lead Resume Examples & Samples

  • Develop and implement ongoing strategies to protect the rights and interests of the bank
  • Assist Manager and track daily performance of specialty staff and accounts through on-line account review, pertinent collection reports and other available tools
  • Identify issues, analyze and determine next steps. Escalate to Manager I/II when necessary
  • Monitor proceedings, maintain timeline and enter accurate information in Bank systems
  • Working knowledge of federal, state and local laws regarding consumer debt
  • Proven ability to work effectively in a fast paced and stressful environment
  • College degree preferred or 3 – 5 years collections experience in lieu of degree
  • 2 – 4 years of Collections servicing experience, with 2 years of experience focusing on specific area of Collections

Invoicing Collections Resume Examples & Samples

  • Records all in-coming payments with the relevant bank documentation for historical requirements
  • Apply cash from clearing account to customer accounts on SAP, matching off against outstanding invoices or credit notes
  • Send out un-applied cash reports to all relevant parties weekly and then ad-hoc at quarter close
  • Send out daily cash receipt report to all relevant parties
  • Liaise with Burbank DMD billing team and send out invoicing documents as appropriate
  • Reach out to customers to gather and collate WHT documentation
  • Manage Billing from local systems and liaise with VWA over collections
  • Liaise with SSC over WHT documentation, local finance teams over agency commissions and Channel Billing team with SOX reconciliation

Phl-collections Resume Examples & Samples

  • Manage departmental performance through designated team managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy &
  • Minimum of 3 - 7 years operations management and leadership experience - prefer international management experience
  • Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement
  • Experienced at implementing positive change across multiple functional groups, and

Head of Collections & Recoveries Resume Examples & Samples

  • University Degree or equivalent
  • 3-5 Years Managerial experience
  • Experience gained in either senior Collections or Operational roles over a 2-5 year period
  • Key internal and external senior Stakeholder / supplier and customer relationship management
  • Budgetary management and cost reduction experience
  • Internal and external benchmarking practices
  • Successful delivery of business and cultural change and delivery of associated
  • Leadership and management capability
  • Knowledge of Barclays credit policies
  • Knowledge of initiatives and project changes being made through the change calendar and other areas of Barclays in order to understand and ensure fit of own work
  • Knowledge of business change disciplines
  • Knowledge of Process Management and Improvement Methodologies

Spanish Collections Resume Examples & Samples

  • Fluency in Spanish is essential
  • Previous experience in SSC environments ( ideally 2 - 3 years)
  • A minimum of 2 to 3 years relevant experience in an accounts receivable and/or credit control role
  • Demonstrated ability to reconcile customers' accounts to billing payments
  • Ability to work well in a fast paced target driven environment
  • Strong organizational skills and attention to detail required
  • Accurate and methodical approach

Spanish & Portuguese Collections Resume Examples & Samples

  • Provide credit recommendations based on financial assessment & payment history
  • Execute sales order credit release
  • Support customer collection activities
  • Liaise with Insurance provider regarding credit lines
  • Comply with SOX & Business controls requirements
  • Review and analyse Monthly Aged Debt review analysis, presentation & management
  • 2 years credit and collections experience in a Multinational or Shared Service Centre environment
  • Fluent in Portuguese and Spanish
  • Experience analysing financial statements and advising on credit limits
  • Process improvement experience
  • Building mutual beneficial relationships

Manager of Collections & Recovery Systems Resume Examples & Samples

  • Demonstrated ability to develop strategic roadmaps for Collections and Recovery Systems, helping to define a strategy for implementation; weighing cost, benefit, risks and opportunities
  • 8 or more years experience managing collections and recovery systems
  • In depth understanding of collections regulations and compliance requirements
  • Ability to effectively define and communicate technical concepts to business line leadership and operations groups
  • Strong technical understanding of collections and recovery systems with specific experience managing CGI and FICO systems
  • Demonstrated track record of building and developing high performance teams
  • Strong grasp of financial concepts for project and systems budgetary responsibilities and capital expenditure requests
  • Outstanding written and verbal communication and presentation skills
  • Experience researching and developing business cases and proofs of concept and presenting to senior leadership
  • Ability to balance potentially conflicting priorities of multiple stakeholders
  • Superior knowledge of operation functions, systems, policies and procedures for the assigned area
  • Excellent organizational, managerial and project management skills
  • Experience at a senior leadership level in the development of strategy, vision and roadmaps collections and recovery systems, including in-depth
  • Strong background in end-to-end solutions from needs analysis through successful implementation
  • Strong technical understanding of collections and recovery systems with specific experience with CACS and RMS platforms
  • Ability to balance potentially conflicting priorities of multiple key stakeholders
  • Appreciation for a diverse workforce

Collections Assistant Resume Examples & Samples

  • Experience with and have strong knowledge of MS Office products
  • Superior PC and keyboarding skills
  • Familiarity with office machinery

Collections Client Svc Adv Resume Examples & Samples

  • Utilize skip tracing tools in order to locate customer information
  • 1+ years of banking center, call center or collections experience; or Associates or Bachelors degree
  • Demonstrated ability to adjust to changes in the workplace
  • Proficient in Microsoft Office Suit
  • Prior banking or collection experience

Collections Client Svc Adv Resume Examples & Samples

  • Review performance of Loan Assistance Specialists
  • Knowledge of lending and repayment practices
  • 2+ years of banking center, call center, or collections experience; or Bachelor's degree or higher
  • Or Bachelors Degree or higher
  • Strong Problem solving skills
  • Bi-Lingual (Spanish and English)
  • Associates and/or Bachelors Degree or higher

Collections Assistant Resume Examples & Samples

  • Assist with the day to day collections tasks which may include: housing and preparation of documents and artifacts, fabrication of mounts, exhibit installation, preventive conservation and research assignments
  • Cataloging of incoming object acquisitions and new collections items discovered onboard
  • Participate in the photographing, scanning and digitization of artifacts, documents and photographs
  • Enter detailed, appropriate and accurate data into the Museum’s database, TMS
  • Assist in the relocation and proper housing of artifacts
  • Aid in ship documentation project which includes: photographing ship’s spaces, recovering historic objects and completing the associated data entry in TMS
  • Participate in collections review meetings to determine proper status of various collection

Senior Manager Default Collections Resume Examples & Samples

  • Bachelor’s degree from an accredited college or university or 8-10 years related experience
  • 5-10 years of default experience
  • 3-5 years of management experience preferred, in a multi-system, multi-functional, collection environment
  • Industry practices
  • Collection process
  • Current regulatory environment
  • Procedures, laws and latest regulations relative to bankruptcy, litigation, foreclosure, REO and repossession
  • Collections and voice/data communications technologies
  • Financial analysis

Collections Client Svc Adv Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements
  • High School diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of sales/customer service experience or currently pursuing a degree -Strong negotiation skills -Problem solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Proficient in Microsoft Office Suit -Ability to work in a fast-paced environment with minimal guidance
  • Bi-lingual (Spanish and English) -Associate’s or Bachelor’s Degree -Prior banking or collection experience

Assistant Manager Recovery Stage Collections Resume Examples & Samples

  • Responsible for Recovery performance w.r.t Recovery metrics
  • Ensuring that business objectives on all the parameters i.e. OP targets, Compliance (FM scores
  • Proficiency in local laguange preferred

Collections Management Assistant Resume Examples & Samples

  • Member of the Collections Management team in the Drawings and Prints department, with specific responsibilities for coordinating data cleanup and standards implementation within TMS database
  • Work with Collections Management Coordinator to support, facilitate, and manage growing department cataloging team: help train incoming catalogers; act as daily resource to cataloging team; and review team entries according to the Museum’s newly established Standards Manual
  • Daily work cataloging the collection and editing new TMS entries in accordance with the Museum’s new Standards Manual
  • Facilitate communication and collaboration between the cataloging team, the rapid-capture photography project, and the department staff
  • Assist in strategizing and streamlining procedures in ongoing cataloging project
  • Other related duties
  • Experience working with museum cataloging systems with a strong preference for experience with The Museum System (TMS)
  • Demonstrated experience with art historical collections documentation. Excellent organizational, proofreading, and analytical skills, with close attention to detail
  • Experience handling original works of art
  • Cataloging or collections management experience preferred
  • Knowledge of Art History with a special emphasis on drawings and/or prints preferred
  • BA or MA degree in art history, arts administration, or related field required

Collections Responsible Resume Examples & Samples

  • Contact clients for collections
  • Maintain log with collection dates and arrange for collection of checks from clients
  • Checks and cash to deliver to Cash Officer
  • Reconciliations with clients for receivables
  • Reconciliations with clients for receivables in Accounting System-Matching
  • Overview clients and reconciliations

Manager, External Collections Resume Examples & Samples

  • Conducts business strategy related conferences and discussions with internal departments and external business partners
  • Recommends and implements strategies that maximize recoveries
  • Manages and prioritizes new and outstanding system, process and reporting changes with external business partners
  • Completes work flow analysis from external business partner recommendations and specification documents ensuring adherence to business requirements
  • Completes external business partner adherence audits
  • Performs portfolio trend analysis and establishes benchmarks
  • Creates ad hoc performance analysis and reports as requested by Senior Management
  • Strong professional verbal and written communication skills
  • Strong working knowledge of both the Banking and Collection Industry
  • Strong knowledge of RBC products and internal banking applications
  • Highly developed leadership and management skills with the ability to motivate others and achieve targets
  • Advanced MS Excel skills (Pivot Tables, formulae)
  • Conceptual thinker with solid analytics capabilities
  • Highly developed analytical skills
  • Strong conflict resolution and negotiation skills
  • Excellent time management and prioritizations skills

Collections Professional Resume Examples & Samples

  • Record all collection efforts via the collection system insuring that all accounts are noted accurately
  • Perform other duties as business needs dictate as directed by management
  • Minimum one-year customer service or collection experience required

Rpc-collections Resume Examples & Samples

  • Assist our internal business partners with automation of reports and presentations that are forwarded to Senior Management
  • Learn to create Reports from ACE Application using DotNet or VBA skills in Excel
  • Learn the functional and technical aspects of ACE and act as a backup for our Application owner
  • Provide Support for technical or Functional issues faced by users while performing their daily operational activities
  • Help to create exception reporting and account reviews for the QC team on a monthly basis. This skill will involve Base SAS and SQL coding knowledge
  • 1-3 years of experience in applications development. Experience in the Credit Card industry is helpful

Collections Management Intern Resume Examples & Samples

  • De-install and install loans in our permanent gallery exhibition
  • Condition report loaned objects and pack them securely for return
  • Assist in the preparation of an exhibition
  • Maintain updated records in the Collections Management System (CMS)
  • Conduct regular housekeeping in the art storage areas and permanent galleries
  • Ensure interactivity stations are functional throughout the galleries
  • Conduct preventive conservation on the permanent collection by re-housing objects with archival materials and custom fitting
  • Monitor environmental changes through HOBO data loggers and generate monthly graphical reports
  • Respond to public inquiries including donation inquiries, collection research and/or rights and reproduction requests, and generate search reports in the CMS

Pmc Collections Senior Specialist May Resume Examples & Samples

  • Manages and performs collection servicing activities for open, business purpose loans and leases from 0 – 90 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Makes recommendations for downgrades on high risk accounts. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
  • Contacts customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If collection is unsuccessful: evaluate client's credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
  • Demonstrated strong verbal, written, and interpersonal skills, as well as analytic and problem solving skills
  • Ability to formulate and articulate objective views based on professional analysis
  • Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related
  • Legal issues
  • Familiarity with Fair Debt Collection Practices
  • 2+ years of retail credit or collection experience
  • 1 to 2 years of commercial/business collection experience preferred

Senior Mgr, Collections Resume Examples & Samples

  • 10 years experience in commercial collections
  • 7 - 10 years management experience
  • Advanced communication skills, both written and verbal, including enhanced ability to negotiate effectively
  • Strong working knowledge of security instruments and its intricacies and management
  • Excellent leadership, influencing & executive engagement skills
  • Knowledge of business systems is preferred
  • Knowledge of systematic collection tools is preferred
  • Competency with management of letters of credit

Assistant Manager Late Stage Collections Resume Examples & Samples

  • Prior experience in Field collection & Vendor Management
  • Knowledge of Vision+ screens
  • Clear understanding of Cycle wise closing metrics
  • Advanced working knowledge of Microsoft office applications

Collections Assistant Resume Examples & Samples

  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
  • Effectively work with and communicate and resolve issues with Manager
  • Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Manager and work with Manager to resolve issues
  • Perform complex account reconciliations utilizing agreement, industry and systems knowledge and take corrective action (adjustments, cash application corrections, etc.) in accordance with established processes and policy
  • Ensure all cash is applied to a customer’s invoice by current month end in an accurate manner and in accordance with establishes processes and policy. Identify and resolve unapplied cash issues in a timely manner
  • Collect subscriber reports from customers. Partner with billing team in this effort. Discuss and effectively resolve reporting and billing issues with customers. Provide HMRC residency certificates to customers. Collect withholding tax certificates from customers
  • Work with Manager to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections. Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes
  • Increase efficiency through identifying and implementing process improvements

Assistant Manager Recovery Stage Collections Resume Examples & Samples

  • Ensuring that business objectives on all the parameters i.e. OP targets, Compliance metrics are met
  • Monitoring agency & FOS level productivity and Ensuring timely audit of vendor processes for respective agency through SVCL
  • Ensuring usage of technology to drive performance metrics for respective agency
  • Ensuring timely raising of vendor bills/provisions for respective agency
  • Timely sharing of performance analysis with respective Location Manager at the month end
  • Solve complex customer escalation issues and raise alarms appropriately as per compliance procedures
  • Collate and share first hand customer feedback to support process/product improvements
  • FOS capacity management basis volume estimation
  • Ability to give key inputs in designing the agency payouts in line with the business P & L and COC model
  • Initiating New Field Setups & Strengthening current field setups
  • Ensure Regular Agency Visits and audits
  • Identifying and motivating outsourced talents on a monthly/Quarterly basis
  • Effective Team Management
  • Interpersonal & Communication Skills
  • Ability to be pro-active and to think “out of the box”

Collections Section Manager Resume Examples & Samples

  • Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing collections and call center operations
  • Reviews quality procedures and ensures consistency amongst employees at both sites
  • Foster the highest levels of morale and productivity through proper employee selection, ongoing development and coaching, implementation of incentive programs, delegation of challenging assignments and completion of performance appraisals
  • Oversees quality calibration efforts to ensure consistency in processes and procedures across departments and sites
  • Review and monitor established performance objectives for all delinquency management business functions; create action plans to improve results when necessary
  • Partner with General Manager and Risk Management Team to develop, implement and manage risk-based segmentation and dialing strategies
  • Monitors the effectiveness of training at multiple levels including, but not limited to, employee satisfaction, improvement in job performance and calibration control processes to ensure performance consistency
  • Review dialer performance regularly and implement changes and efficiencies as business needs dictate
  • Manage vendor relationships in conjunction with General Manager by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans
  • Monitor all operational reports specific to repossession, skip and field service vendors to ensure optimal performance results and adjust workload assignments as necessary
  • Identify, recommend, and when appropriate, implement system and process changes to improve departmental and/or vendor performance
  • Partner with Loss Mitigation Section Managers to develop, align and execute pre and post charge-off treatment strategies that support the departmental goals and objectives
  • Partner with our IT group and outside vendors including, but not limited to, print vendor changes, behavioral scoring, insurance tracking, repossession/skip agencies and credit bureau reporting
  • Assist and support in the design, testing and implementation of our accounts receivables replacement project, cloverleaf
  • Develop, assign and monitor projects to improve work environment and productivity
  • Evaluates and recommends enhancements, when necessary, to existing training curriculum to maximize department performance
  • Review and make decisions on accounts for situations outside of guidelines – examples include repossessions, vehicle abandons, repairs, recovery settlements and customer goodwill
  • Communicate collections policies, procedures and processes to field personnel to ensure the highest possible level of dealer relationships
  • 5-7 years (Minimum 5 years Consumer Finance, with strong knowledge of collections and/or recovery operations and processes.)
  • Communication skills – interpersonal, presentation and written
  • Strong management background; previous experience in leading teams, coaching, developing and mentoring employees
  • Understand Risk Management business concepts and strategies as applied to the collections and repossession process
  • Ability to achieve desired results through effective collaboration

Senior Collections Professional Resume Examples & Samples

  • Minimize company risk and loss by notifying customers of delinquent accounts in a timely manner in order to further avoid any charge-offs as well as performing collections tasks to recover previously charged off debt
  • Manage components of client's bankruptcy process to minimize company risk. Litigation and attorney contact managing the bankruptcy, foreclosure and deceased processes on a state to state level ensuring state compliance
  • Run reports on a daily basis to ensure client accounts are updated and reflect current information. Conduct vendor reporting, data analysis, referrals and reconciliations. Perform Monetary and Non-Monetary transactions on loan accounts and any additional related tasks of the data processing functions
  • High School or equivalent
  • Demonstrated ability to work with internal and external partners to solve problems
  • Flexibility, self-motivation and detail oriented required
  • Banking, loan administration, loan operations, and general
  • Associate or bachelor’s degree
  • 2 or more years collections experience preferred
  • Working history of recovery collections post charge off preferred

Collections Unit Senior Supervisors Resume Examples & Samples

  • BS/BA degree or equivalent combination of education/experience
  • Strong understanding of people/performance management
  • Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment
  • Strategic thinking skills and focus on bottom-line results
  • Strong PC skills (Microsoft Office)
  • Prior Collections experience strongly preferred

Collections Dialer Specialist Resume Examples & Samples

  • 7–10 years hands-on experience in consumer collections-Auto,Home Equity,1st Mortgage and personal loans
  • An in-depth understanding of all stages of collections up to charge off
  • Minimum 5 years experience in team supervision (working with large groups)
  • Expert knowledge of automated dialing systems,hands on usage in planning/performing daily work/queue activities
  • Expert knowledge of Aspect dialing systems including,all aspects of Unified IP,Unified Command and Control and associated applications, Crystal reporting
  • Knowledge of other dialing systems such as Genesys and ALI is a plus
  • Proficient in Microsoft Visual Basic,T-SQL,HTML and Fiserv Scripting
  • Working knowledge of Java,Java Script,Oracle database scripting,INIX,Windows Power Shell and XML
  • Analytical and quantitative skills with high level of competency with Microsoft Office suite of products with advanced Excel and Access skills
  • Ability to identify truly relevant matters
  • Demonstrated ability to deal with a wide range of businesses and industries and to communicate effectively
  • Customer Relations and relationships with attorney’s,repossession agents and other vendors

Collections Senior Manager Resume Examples & Samples

  • Will lead between 5-10 Unit Managers and a staff of 100-200 associates
  • Directs all Collections activities in the department
  • Consistently reaches aggressive business-defined performance indicators with urgency and commitment
  • Motivates employee performance and continuously develop talent though encouragement, feedback and coaching
  • Serves as a role model in a culture of accountability, integrity and respect
  • Promotes an environment of open communication
  • Participates in recruitment for the department and ensure retention of quality
  • Leads various project teams and critically evaluate current processes for
  • Improvement
  • Responsible for achieving and monitoring aggressive collections targets, while meeting or exceeding customer expectations
  • BS/BA degree or equivalent combination of education/experience, advanced Degree preferred
  • Call center or production management experience
  • Ability to make sound decisions that reflect good judgment
  • Experience driving Customer Satisfaction
  • Demonstrated success driving organizational change with a track record of innovation
  • Exceptional influencing skills that inspire action without full reliance on authority
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines

Collections Resume Examples & Samples

  • Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
  • Develop and deliver on-going standard reporting/decision support tools as requested by the base of clients
  • Lead/work on cross-functional business solution project teams
  • Req Qualifications
  • Good programming skills in advanced SAS and SQL in mainframe, UNIX and PC environments
  • Knowledge of Unix(scheduler), SQL (Teradata), Excel pivot tables and other MS Office tools is required
  • Highly proficient in Excel/pivot tables and PowerPoint
  • Relationship Management experience
  • Strong analytic and deductive reasoning skills
  • Able to work well across multiple functional areas and build relationships
  • Self-starter with demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
  • Ability to manage multiple projects end to end with little supervision
  • Good knowledge of data structures/models and data manipulation
  • Strong project management skills, PMP a plus
  • Strong team, leadership and interpersonal skills

Mgr, Collections Resume Examples & Samples

  • Three years experience in recoveries, collections, repossession, and remarketing
  • Three years experience of collections management for a medium or large financial institution
  • Able to take initiative and work on multiple projects at one time
  • Attentive to details, strong verbal and written communication skills
  • Proficient in problem solving skills
  • Able to be flexible and adjust to changes in business needs
  • Excellent Member service and conflict resolutions skills
  • Proficient in collections software and Auto Dialer
  • Three years experience in foreclosure, short sale, or REO management

Head Cards Collections, South Resume Examples & Samples

  • Lead the team to meet business objectives by developing talent
  • Ensure a pristine control environment – all operational and process risks to be assessed and mitigated and control/audit issues actively managed to resolution
  • Monitor and track expenses to plan
  • Strong understanding of the collection matrices, regulatory requirements and compliance to the same
  • Employee initiatives – VOE, address people issues, effective onboarding and training, staff has clear goals and expectations
  • Effective communication with both internal and external stakeholders
  • Effective vendor management
  • Monitor and escalate/highlight potential risk/issues in portfolio, process, etc
  • Strengthen team/bench & build talent pipeline/back-ups
  • Ensure full leadership and supervisory responsibility over the unit
  • Performance management of the teams, external vendors making recommendations for staffing, pay increases, promotions, etc
  • Determines hiring to ensure adequate staffing
  • Deal with variables (market, portfolio) and manage/escalate
  • Resolve issues/conflict based on process understanding and networking
  • Applied in-depth understanding of the policies (regulatory, information security) as applicable for the department
  • Manage customer escalations and delve deeper to ensure root cause issues are identified and corrected to improve customer excellence
  • Identify key drivers for productivity in the business and work on improving the same
  • Right sizing of the organization to reduce risk
  • 9-12 years of which 2-3 years in collections and credit operations
  • Very good understanding of the process and regulatory requirements in collections
  • Leading and managing diverse teams
  • Competence in risk and control, detailed knowledge of Citibank policies and procedures and ability to identify and mitigate emerging risks
  • Creative individuals willing to innovate on new process to improve productivity
  • People and process management
  • Team building/management
  • Ability to handle pressure

Collections Assistant Resume Examples & Samples

  • Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Supervisor
  • Effectively work with and communicate and resolve issues with Supervisor
  • Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Supervisor and work with Supervisor to resolve issues
  • Work with Supervisor to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections
  • Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes

Collections Dialer Manager Resume Examples & Samples

  • Administer Concerto dialer technology, including, but not limited to
  • Four-year college degree or equivalent work experience
  • Minimum five (5) years banking operations experience in specified or comparable area
  • Minimum five (5) years experience working with a predictive dialer. Concerto Dialer technology preferred, but not required
  • Minimum one (1) year Project-related work experience
  • Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, Outlook, Crystal Reports, Adobe AcrobatReader/Writer/Distiller, and Business Objects required
  • Excellent problem-solving skills
  • A high level of analytical and technical skills required to interpret and analyze system data
  • Proven decision-making ability
  • Deadline and task-driven
  • Professional verbal and written communication skills and the ability to communicate with discretion and professionalism, understanding when confidentiality is needed

VP Collections Resume Examples & Samples

  • Responsible for Pre and Post charge off collections processes through a large In-house and outsourced agency set up
  • Manage operational compliance as stipulated by RBI and other consumer lending regulators
  • Responsible for building and managing an internal collections team and over a 100 agencies engaged in field and Tele-calling activities
  • Collaborate and work cross -functionally to develop and oversee processes to achieve portfolio loss and expense objectives
  • Manage, implement and recommend delinquency mitigation strategies
  • Responsible for activities across all stages of collections operations including inbound collections, skip tracing, pre- and post- charge offs and collection litigation
  • Controls collection strategy, budget, policy formulation, planning, and ongoing performance monitoring
  • Work with cross functional teams for design and implementation of collections policies
  • Identify, lead and drive process improvements to deliver optimal receivable performance
  • .Evaluate alleged violations of rules, regulations, policies, procedures, to ensure timely and just resolution of employee and process related concerns
  • Leading , directing and developing talent to build domain and functional expertise
  • Responsible to deliver high standards of customer experience and manage escalations related to collection related issues
  • Forecast call volume demand across Voice and Non Voice channels and manage scheduling of sufficiently skilled staff based on historical and anticipated volumes
  • Scheduling and planning agent shifts and rosters across collections, Customer service and operations teams
  • Reporting and demand analytics for the Customer services/Call center processes
  • Managing Dialer operations and reporting for all voice campaigns across collections, Customer service and operation
  • Post Graduate/MBA
  • 2 Lean , Six sigma or Green Belt certified
  • 15+ years in collections including field collections
  • Solution oriented, detail oriented individual having experience of handling multiple teams across geographies

Collections Assistant Resume Examples & Samples

  • Have a minimum of two years experience within collections and/or accounts receivable
  • Have strong systems experience, ideally including SAP
  • Have the ability to pay strong attention to detail
  • Be immediately available
  • Commit to a three month contract duration
  • Completing calls to customers regarding accounts receivable
  • Processing reconciliations on payments received
  • Liaising with other departments regarding invoice queries

International Collections With German Resume Examples & Samples

  • Manage designated collections ledger
  • Client relationship management, including developing relationships across new acquisitions
  • Check credits for new accounts, and due diligence on new acquisitions
  • Reconciliations of all customer accounts
  • Resolve and investigate any discrepancies or queries
  • Month-end AR activities
  • ERP reporting on a monthly basis
  • Assist in process improvement and debt prevention
  • 3+ years' experience in AR/ Collections environment
  • Fluent English and a second language of German, Norwegian, Swedish, Finnish, Flemish, Dutch, or Danish
  • Strong verbal, written and presentation skills in English and Second Language
  • Strong communication skills including negotiation and persuasion skills

Team Lead Collections Resume Examples & Samples

  • Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
  • Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
  • Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements
  • Ensure the delivery of customer service fosters overall customer and business line/department
  • Ensure the delivery of customer service fosters overall customer and business line/department satisfaction
  • Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
  • Significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
  • Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet. An understanding of predictive dialer equipment and payment collection systems is an asset

Collections Client Svc Adv Resume Examples & Samples

  • 1+ years of banking center, call center, or collections experience
  • Associates or Bachelors degree
  • Creative problem-solving skills

Multiple Collections Officers Resume Examples & Samples

  • Strong client service orientation and relationship building skills
  • Intermediate skills in Microsoft Word and Excel
  • Ability to work effectively and meet deadlines with minimal supervision, and work within an environment where KPI's and SLA's are to be met
  • Demonstrated knowledge of relevant legislation such as NCCP, Debt Collections Guidelines and Privacy Act

Collections Systems Resume Examples & Samples

  • Aability to communicate effectively with both technical and non-technical personnel
  • Security & Controls competency
  • Mainframe SAS experience
  • Experience supporting critical production applications
  • Experience supporting global applications

Collections FLM Resume Examples & Samples

  • Establish a good rapport with internal Sales, Service, Delivery Partners and other internal departments
  • BS/BA from an accredited university
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Able to work within 7AM to 7PM Shift CST
  • Demonstrated strong quantitative & analytical skills

Collections Associates Resume Examples & Samples

  • Resolves billing issues that have resulted in delinquent payment
  • Establishes and maintains excellent working rapport with internal and external customers
  • Prepares credit, adjustment or customer refund documentation for account resolution
  • Handle management elevations, following through to resolution

Multiple Portfolio Managers, Collections Resume Examples & Samples

  • Displaying problem solving skills and negotiating payment arrangements to clear arrears adhering to policy guidelines
  • Liaising with external parties including mercantile agents, solicitors, financial counselors, etc
  • Maintaining accurate records of account transactions

Assistant VP-collections Resume Examples & Samples

  • Help manage the US Cards Collections policy, ensuring compliance to Citi global risk policies and legal regulations
  • Designing tests and rollout Challenger strategies
  • Analyzing tests and performance using SAS and decision tree (CHAID/ CART)
  • Represent risk management through the development life cycle of a new strategy or policy
  • Build robust inventory of internal and external data sources to enhance policy development and advanced analytical capabilities in the Collections space
  • Evaluating effectiveness of current collections policies and strategies
  • Make significant contributions in the development of analytical tools used in the assessment of collections risk and policy
  • Close collaboration with operational support teams will be critical for job success
  • Must have capability to clearly develop and communicate analysis
  • A good understanding of Credit life cycle and Collections/Recoveries
  • Must have hands on expertise in developing and managing segmentation
  • Presentations to both technical and non-technical personnel are required to be made frequently as part of the job
  • Ability to work efficiently in a matrix environment balancing between both business and functional interactions and priorities
  • Minimum 7+ years’ experience in financial services is preferred
  • Prior experience in risk, and collections analytics
  • Relevant experience in Credit Card Collections/Credit Analytics
  • Strong analytical skills in conducting sophisticated analysis using customer performance data, bureau data, and marketing data to solve business problems
  • Experience using CHAID segmentation software

Collections Client Svc Adv Resume Examples & Samples

  • Creative problem
  • Solving skills
  • Poficient in Microsoft Office Suite

Collections Professional Resume Examples & Samples

  • Support other functions of the banking operations team as necessary and provide effective collaborative support to the Lending Team
  • 1-3 years experience in related field
  • Working knowledge of banking regulations required
  • Ability to work independently as well as within a team
  • Banking, loan administration, loan operations, and general servicing
  • Working knowledge of Mortgage collections and/or servicing preferred
  • Excellent leadership skills

PMC MNL Collections Senior Specialist Resume Examples & Samples

  • Managing and performing collection servicing activities for open, business purpose loans and line of credits from 5 to 149 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
  • Contacting customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If a collection is unsuccessful: evaluate client’s credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
  • Demonstrated strong verbal, written and interpersonal skills as well as analytic and problem solving skills
  • Ability to formulate and articulate object views based on professional analysis
  • Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related legal issues
  • Familiarity with Fair Debit Collection Practices
  • 2+ years of retail credit or collection experience preferred
  • 1 – 2 years of commercial/business collection experience preferred

AVP Collections Resume Examples & Samples

  • Review accounts where non-routine collections procedures may be required. Negotiates and solves complex non-routine issues such as fraud
  • Will be responsible for legal repossessions of collateral and legal disposition of such collateral. Will also collect on small businesses, commercial, real estate, student and consume loans and recommend charge-offs to the Chief Lending Officer
  • Ensuring compliance with all applicable laws, regulatory requirements and procedures related to assigned products and services or the lending process
  • Ensuring credit and collection policies and procedures meet federal and state regulations
  • Establishing and administering effective control procedures for late and/or delinquent or potentially delinquent loans and directs and oversees the foreclosure of real property
  • Stays informed of development in field. Participates in professional associations as appropriate and establishes and maintains an active network of professional contacts

Collections Head ME Resume Examples & Samples

  • Lead a large and diverse team to deliver plan numbers for Collections in both countries
  • Ensure the team is fully resourced to cover all delinquent accounts and meet targeted intensity
  • Leverage analytics and specialized resources across both site to improve efficiency and effectiveness of the sites
  • Ensure the adherence to code of conduct for all staff within the Unit
  • Monitor and control delinquency and credit losses for all products (Cards, personal loans)
  • Develop and ensure a good process and control environment
  • Ensure documentation of Collection related activities is in line with global guidelines
  • Ensure proper Agency Management which includes a periodic audits to field and collection agencies
  • Communicate across the organisation for emerging trends in payments and delinquencies
  • Provide feedback on market trends to risk for an enhancement of strategy
  • Change leader; ensure changes in culture, policy and strategy are executed smoothly with no impact on team performance and financial result
  • Leading large teams (+100 resources)
  • Results driven individual who demonstrates the ability to work within a matrix management environment
  • Local Market knowledge desirable
  • Experience in working within an dialer environment
  • Multilingual (English is a must)

Collections Management Intern Resume Examples & Samples

  • Receive training in collection management system (CMS), Mimsy XG, and be able to run various reports and update object locations in the database after the training
  • Properly pack and/or rehouse objects in archival materials including: lightly dust of the objects, label and cut customized foam cavity for each object, update object information in CMS, attach object label on the exterior of each new housing
  • Safely transport objects between storage areas
  • Letter of interest with a description of how the requirements are met for the position

Head of Collections & Recoveries Resume Examples & Samples

  • End to End operational design
  • Operational planning and performance
  • Design, development, change acceptance and operational economics
  • Resource management
  • Ownership of the annual operating budget ; and
  • Managing the Collections relationships with in-country partners and the BARO team
  • Align the country and BARO targets for Collections to the goals outlined in the relevant Collections strategy. Explain targets to team members to ensure their comprehensive understanding as well as monitoring of execution
  • Co-develop collections plans in conjunction with the BARO Regional Head and oversee the complete country execution to reduce Impairments for the portfolio under management
  • Execute the relevant segmentation strategies into the Collections portfolio country-wide
  • Align country Collections plans and resources to the country and Regional Office focus, thereby ensuring consistency. Translate and communicate the Collections strategic goals for effective execution within the country
  • Network internally to the country and in the region across all Collections shops to identify and capitalise on best practices and business trends in Early Collections, Late Collections, Bankruptcy, and Assets in possession
  • Use and analyse industry knowledge and trends as well as customer and consumer feedback to build recommendations to improve business performance with a focus on customer rehabilitation and retention. Work with the relevant Regional Head of Collections and the in-country COO to implement and optimise the collections capability from the trends
  • Review current process and procedures and continuously innovate and look for opportunities to improve efficiency within the current processes and control frameworks. Any proposed changes that are outside approved processes require escalation within the existing framework
  • Assess and monitor the Collections Portfolios with the focus on rehabilitation and customer retention
  • Analyse and identify accounts in Late Collections that are beyond rehabilitation and implement appropriate strategies to address
  • Analyse and interpret Management Information trends and proactively act on these results
  • Monitor the expenses within the unit and ensure that budgeted limits are adhered to. Escalate overspend items
  • Manage the internal incentive pool as stipulated in the approved guidelines, where the scheme has been approved and is in force
  • Ensure that the business remains within the Impairment budget allocated to the Collections unit by reviewing performance statistics provided by the respective teams on a daily, weekly and monthly basis
  • Ensure cost efficient utilisation of existing resources and facilities. Provide a motivation to the Regional Head of Collections and the in-Country COO for any additional resource requirements
  • Manage the overall performance of the Collections Portfolio for the country
  • Manage the Ageing of portfolios effectively to minimise impairments within the rules as defined in the applicable policies of the bank
  • Oversee the profitability of asset realisation in Secured Late Collections, by closely monitoring the Assets in possession process
  • Accountable for the definition, agreement and achievement of pre-delinquency collections operational performance objectives
  • Accountable for the Collections and Recoveries operating budget
  • Accountable for identifying operating requirements and improvements for the end to end pre-delinquency and collections processes
  • Accountable for building strong relationships with service providers, including 3rd parties and internal areas, to drive out process improvements and establish operational designs
  • Accountable for change acceptance and implementation within the operating environment where the changes impact the operating design and/or processes
  • Accountable for ensuring all new and existing processes comply to legal and regulatory requirements and reduce exposure to fraud as well as being supported at an appropriate cost
  • Accountable for reducing costs through improvements to the end-to-end operational design
  • Accountable for ensuring quality MI is produced to enable performance and benefits to be monitored and measured
  • Accountable for managing the Collections relationship with the Barclays Partnerships team and with Partners directly (as appropriate) to plan resources , processes and strategies to deliver the Collections component of joint ventures
  • Oversee the implementation and compliance of policies, procedures & technical systems that support the operational area
  • Management of policy dispensations and waivers in conjunction with BARO Regional Head and Risk Management
  • Identify and report on the reputational risk associated with the Collections Portfolio. Make recommendations on how to address issues identified
  • For audit findings that have an impact on the area, work with the Regional Head of Collections to understand what actions are required to close out findings and implement the required actions
  • During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously
  • Complete required compliance and SOX attestations
  • Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy
  • Ensure that the team understands all compliance requirements and highlight gaps to the Regional Head of Collections and the COO
  • Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines
  • Ensure that all regulatory requirements specific to the country and Barclays are adhered to
  • Design of key controls within the Collections team to ensure adherence to all applicable policies
  • Recommendation of changes to be applied to the policies as per Barclays processes
  • Ensure that the Business Continuity Tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with other managers in the area to implement corrective measures in case of test fails
  • Ensure that all Manager, team leaders and team members understand the control requirements related to physical and systems access control and information security
  • Develop a high performing team by: Recruiting and promoting the best people in line with the business’s needs, supporting the enhancement and development of people, embedding formal performance development and informal coaching
  • Identify talent and develop successors to retain key individuals and skills sets within Barclays through the succession planning process
  • Ensure that the Barclays values are displayed and entrenched within the team and across the unit. Display and promote behaviours that support the Barclays brand and culture
  • Hold Collections leaders accountable for performance and consequence management to entrench a performance culture
  • Manage change while maintaining operational effectiveness
  • Promote a learning culture and imparting technical expertise and knowledge through continuous coaching of staff
  • Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
  • Delegate tasks appropriately according to the business requirements and ensure recognition thereof
  • Demonstrate personal accountability, integrity and maintain discipline across the in-country collections floor
  • Responsible for creating and sustaining a positive and energetic team spirit
  • Review and update departments Org Structures and Roles frequently to ensure that they are fit for purpose
  • Monitor Overtime and ensure that it is kept to a minimum and within Legislatory requirements
  • Manage the Shift Allowance practices and take appropriate action
  • Initiate disciplinary processes and manage grievance procedures in conjunction with Human Resources as and when required
  • Address poor performance of team members through the formal Performance Accelerator Programme and ensure that continued poor performance is appropriately remediated
  • Participate in the creation and implementation of the relevant people practices surveys and actions for the country Collections team

Collections Client Svc Adv Resume Examples & Samples

  • O Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Strong negotiation skills -Creative problem-solving skills
  • Preferred Qualifications:** o Bi-Lingual (Spanish and English) o Associates or Bachelors Degree -Prior banking or collection experience

Collections / Debtor Management Specialist Resume Examples & Samples

  • Effective Management of debtors portfolio assigned to monitor quality of supplying activities, payment performance, past due resolution, accounting activities/verification (i.e. payment details)
  • CR and CERVED controls on own debtors portfolio
  • Proactively solving issues related to supplying, payment and accounting issues, through the interaction with Client Managers
  • Communicating constantly to Client Management Managers and Client Managers on all relevant issues
  • Using judgment based on practice
  • Bachelor’s Degree or High School Diploma with experience in collection/debtor MGMT
  • Good understanding of procedures and concepts within own discipline and a basic knowledge of these elements in other disciplines
  • Basic understanding of how own area integrates within the sub-function
  • Developed communication skills to exchange complex information
  • Collection Experience
  • Customer Management Skills
  • Fluency in Italian
  • Knowledge of Factoring product
  • Experience in Collection/Debtor Management in Factoring Companies will be consodered as as plus

French Collections Resume Examples & Samples

  • Meet or exceed individual daily productivity targets in terms of cash applications, credit analysis, credit memo/invoice processing and exception handling
  • Build relationships with and support key contacts in EMEA
  • Proactively identify problem areas in the process and work with the team to generate solutions
  • Ownership of KPI delivery, and improvements where required, on a monthly basis
  • Support Internal and External Audit

Collections Client Svc Adv Resume Examples & Samples

  • Negotiate payment arrangements to resolve short-term financial hardship issues with customers
  • Assist customer inquiries concerning the status of their accounts
  • May include research and making recommendations to supervisor concerning future action

Collections Client Svc Adv Resume Examples & Samples

  • Utilize an autodialer system or direct dial system to initiate customer contact and determines reason for delinquency
  • Skip-trace to find and collect on delinquent accounts
  • General knowledge of banking practices
  • Position Hours:Must be available to work any schedule during department’s hours of operation
  • Department hours:Monday - Thursday (8 am – 8 pm), Friday (8 am - 6 pm), and Saturday (8 am – 12 pm). Hours and schedules may change due to business needs and during Daylight Saving Time
  • Auto collections experience -Call center experience
  • Customer Service experience
  • Early stage collections

TD Collections Resume Examples & Samples

  • Prior experience in a customer centric, customer experience focused environment
  • Previous collection/credit experience and or call center and banking experience are an asset
  • Must display a high professional manner, along with sound judgment and decision making skills
  • You are passionate about providing superior customer service and are comfortable engaging in conversations regarding the customer’s financial situation; providing options and alternatives that are in the best interests of the company as well as the customer
  • You are motivated by challenging targets and objectives and focused on meeting/exceeding all of your Key Performance Indicators and productivity expectations
  • You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
  • You are a self starter who will take the initiative to obtain solutions and able to stay positive during difficult situations
  • You pay attention to detail and follow established operating procedures
  • You are comfortable working independently and within a team environment
  • Possess strong negotiating skills
  • Proficiency using technology and multiple platforms/product systems, including the ability to talk and type during the call
  • Be proactively engaged in identifying and recommending opportunities and solutions for process improvements
  • A commitment to self development with a passion for goal achievement
  • Ability to adapt to a rapidly changing work environment

WDI Collections Management Internship Resume Examples & Samples

  • Photographs of original art work need to be labeled and stored in a manner that is easily returned to, to enter them into a unique database
  • The candidate needs the skills to enter unique meta data into a database dealing with artwork relating to Walt Disney facilities
  • Once the artwork is entered into the database, the artwork needs to be placed in envelopes and prepared for shipping
  • Demonstrated Ability to communicate effectively, verbally and in writing
  • Proficient with PC operating systems
  • Fluent with Mac operating systems
  • Basic computer skills in word processing, presentation programs and database management (Microsoft Word, PowerPoint required)
  • Proficient with Photoshop
  • Comfortable using iPhoto
  • Experience in performing complex research
  • Detail oriented, extremely organized and able to work independently
  • Currently enrolled as a junior or higher, or graduated within 6 months from an accredited college/university, earning a Bachelor’s or Master’s degree in Film, Fine Art, Art History, Humanities, Arts/Collections Management, or related field

Collections Senior Specialist With English & German Resume Examples & Samples

  • Performs tasks and ensures quality in support of post-sale customer administration business initiatives
  • Responds to inquiries from customers or external collection resources
  • Collect coins and currency from parking meters and toll pay stations
  • Ability to plan and organize daily activities in a methodical and productive manner
  • Flexible to work in a fast paced environment and flexible to changes; desire to succeed

Collections Senior Specialist With English & Italian Resume Examples & Samples

  • Monitors delinquent accounts and implements collection procedures
  • Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports
  • Excellent verbal and written communication skills with the ability to deal effectively with a diversity of individuals at all organizational levels
  • Strong communication skills and the ability to establish relationships with accounts
  • Proficient in Microsoft Office applications. Role may require specific depth of skill in specific application(s)

Collections Assistant Resume Examples & Samples

  • 2+ years of collections experience
  • Working knowledge of collection process
  • Proficient knowledge of Microsoft Word and Excel
  • Demonstrated follow up skills
  • Ability to multitask and meet deadlines
  • SAP knowledge

Collections Spoc-ii Resume Examples & Samples

  • Oversee the hardship packages through the Loss Mitigation process to ensure milestones are met
  • Communicate underwriting decisions on hardship requests to the customer. Communicate modification agreement terms to approved customers and gain their acceptance. Communicate other alternatives to customers who are declined
  • Track the completion of hardship packages and monitor loss mitigation trail payment plans
  • Diffuse and resolve escalated calls
  • Review and analyze credit reports
  • Utilize skip tracing tools in order to located customer contact information
  • Sound understanding of loan products
  • Works with minimal guidance
  • Provide coaching as needed to less experienced team members
  • Demonstrated ability to follow policies, procedures and guidelines
  • 5+ years of call center experience
  • 2+ years as coach or team leader
  • Demonstrated ability to foster process improvements in the workplace
  • Specialized knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
  • Expertise in area of Foreclosure, Repossession, Loss Mitigation or Recovery

Collections Division Leader Resume Examples & Samples

  • Develop and lead team of front line managers
  • Relationship management
  • Execution of control initiatives
  • Expert experience using Windows Operating Systems and Microsoft Office tools
  • Minimum of five years management experience strongly preferred
  • Experience leading a large department or group within an Operations function strongly preferred
  • High School Diploma or equivalent required, Bachelor’s Degree preferred

Collections Resume Examples & Samples

  • Experience with internal control assessments, risk policies, and the identification of risks and associated controls
  • Deep understanding of operations in a financial institution -- Customer Contact processes, work flows and hand offs
  • Audit or control experience preferred
  • Must understand operational risk and identify gaps proactively
  • Proactively provides support to the Business and ensures that operational areas are in compliance with corporate policies, business procedures, regulatory and legal standards. Partners with the businesses by recommending and developing solutions when not in compliance
  • Analyzes processes and identifies risks. Ensures appropriate controls are in place. Identifies control issues and increased risks in the Business, performs root cause analysis. Drives and validates corrective action plans
  • Responsible for preparing and validating audit deliverables. Interfaces with auditors from internal and external (OCC, KPMG, CFPB, etc.) audit entities
  • Partners with other lines of business to ensure consistency and to leverage best practices
  • Supports several business units/functions by providing day-to-day support and acting as a consultant to the business. Requires broad business knowledge serving as subject matter expert for processes and accuracy of risk and control documentation
  • NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position
  • Degree: Bachelor's degree preferred or equivalent experience
  • Minimum of 3-5 years’ experience in Operations or similar department within a financial services company, Collections experience preferred
  • Operational Risk Management, Control, or Audit background or knowledge preferred
  • Solutions-focused, able to sort through information and develop concise and clear solutions quickly
  • Detail-oriented with a logical and methodological approach to problem solving,
  • Excellent research, writing and verbal skills, intermediate Excel skills required
  • Ability to multi-task and support/manage multiple projects simultaneously
  • Superior execution skills with a focus on clear, realistic action steps and timeliness
  • Flexible and easily adapts to change
  • Strong matrix management skills, ability to manage upward in the organization
  • Excellent facilitation/communication skills, to influence and negotiate with others to produce desired results

OTC Collections Resume Examples & Samples

  • At least 1 - 3 years of credit and soft collections -from a first party- experience
  • Excellent (external-internal) customer skills
  • At least 1 year of experience with SAP / ORACLE
  • Fluent in English (verbal and written communications)
  • At least 1 -2 years of experience working with North American clients
  • Drive for results, able to collaborate with people and work effectively in a team
  • Technical Diploma in Business Administration or Accounting

Inbound Collections Debt Specialist Resume Examples & Samples

  • Place/receive calls via the telephone as well as an automated dialer
  • Negotiate payment arrangements to reduce delinquency
  • Proactively identify settlements, re-ages, modification and extension opportunities
  • Add, change and delete information in multiple file screens within multiple collection systems
  • Comply with all policies and procedures as outline in operating instructions
  • Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
  • Meet minimum individual and departmental goals and service level agreements
  • Adhere to Federal Regulatory requirements regarding debt collections
  • Computer proficient
  • Proven ability to stay focused in a continuous process flow and keep pace within the work team
  • 1+ years of customer service or collection experience
  • Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc
  • Experience with automated dialers and CACS/CAS
  • Excellent interpersonal and motivation skills
  • Demonstrated ability to handle change
  • Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes

Collections Client Svc Adv-iii Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Answer customer inquiries concerning the status of their accounts
  • Achieve goals and meet assigned deadlines in a timely manner
  • General knowledge of lending and repayment practices
  • Ability to work in a fast-paced environment with minimal guidance
  • Associates or Bachelors Degree

Collections Client Svc Mgr Resume Examples & Samples

  • Direct and manage employees, including: conducting performance appraisals, motivating, developing,
  • 3+ years of banking center, call center, or collections experience
  • Extensive knowledge of BBVA Compass’ loan products and payment assistance options
  • Advanced multitasking ability to handle specialized task and responsibilities
  • Ability to analyze complex problems and provide the appropriate solution
  • 1+ years of coaching experience
  • Demonstrated ability to lead changes in the workplace
  • Associate’s or Bachelor’s Degree in Finance or related field
  • 2+ yrs management experience in a financial call center environment

Collections Specalist Resume Examples & Samples

  • Research and resolve customer credit problems in an efficient manner
  • Collect payments
  • Prepare and analyze reports and client credit background
  • Various other duties as needed
  • Strong ability to maintain professionalism in any situation

Armani Collections Selling Specialist Resume Examples & Samples

  • Meeting or exceeding sales and loyalty goals
  • Expert on product knowledge, understanding features and benefits and sharing with clients
  • Passionate and knowledgeable about luxury brands and services

Team Lead Collections Resume Examples & Samples

  • Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios
  • Assists with the control of the business objectives of the department ensuring operational effectiveness
  • Provides orientation, coaching and mentoring of Collections Officers
  • Ensures the delivery of customer service fosters overall customer and business line/department satisfaction

Merchant, Levi s Mens Bottoms & Collections Resume Examples & Samples

  • Build product assortments and buy plans that deliver against financial targets
  • Partner closely with global product creation teams and influence the global assortment content via generation of seasonal product briefs and regular check-ins on business performance
  • Lead assortment activation in-store by working with Brand Environment, Store Training, and Operations teams
  • Drive business via effective Retail Rhythm with key business partners: Planning, Allocation, and Supply Chain
  • Assess and analyze product performance and determine appropriate short, medium, and long term actions to optimize opportunities and minimize risk; draw overarching trend conclusions and convert to actions. Drive awareness of monitor and react through effective recapping
  • Continuously assess and manage overall health of assigned categories
  • Provide competitive analysis, including pricing and promotional strategies, and marketplace trends
  • Minimum of 4 years work experience in merchandising with an apparel manufacturer, retailer or marketer
  • Strong Microsoft Office skills, particularly with Excel
  • Verbal and written Communication: Clearly communicate merchandise assortment strategies to business partners such as visual merchandising, planning and global merchants
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously
  • Passion for product. Knowledge of men’s bottoms trends: fits, fabrics, finishing
  • Strong retail business acumen
  • Team Player: Ability to build healthy working relationships and communicate effectively with internal and external contacts
  • Entrepreneurial spirit to build new businesses and work in ambiguous situations

Collections Resume Examples & Samples

  • Initiating the most cost effective course of action for recovering outstanding debt
  • Displaying problem solving skills and negotiating payment arrangements, payouts or settlements to clear outstanding debts
  • Actively monitoring payment arrangements within your portfolio
  • Maintaining accurate records of accounts

Archives, Collections Assistant Resume Examples & Samples

  • Assist with the processing of all incoming assets, including creating new catalog records, photographing objects, labeling and properly housing all new assets
  • Assist with the identification, cataloging and housing of all backlogged assets
  • Maintain WDA FileMaker Pro digital database
  • Assist in administration of object loans
  • Identify assets within the collection for de-accession or are in need of conservation and re-housing
  • Assist in the identification of assets for inclusion in Archives exhibitions and displays
  • Assist in the preparation of assets for external and internal loans
  • Catalog all assets selected for display
  • Assist with the installation and de-installation of all Archives exhibits
  • Assist with the maintenance of all current Archives exhibits currently on public display
  • Provide support for Archives, D23 and DCCR events and programs
  • 5+ years experience working in museum collections
  • Must have knowledge of File Maker Pro, Adobe Photoshop, Adobe Acrobat and Microsoft Office
  • Client facing role and must have strong interpersonal skills
  • Highly organized, with an extreme attention to detail
  • Able to effectively interface with all levels within the company
  • Able to work alone, with little to no supervision at times

Collections With German Resume Examples & Samples

  • All aspects of collections regarding debtors ledger
  • Resolving customer financial queries via phone, email or fax
  • Inbound and outbound calls
  • Liaising with market contracts re: customer queries
  • Managing overdue payments
  • Managing unapplied cash, requesting remittance advices
  • Resolve discrepancies (bank, business, customer contact)
  • Prepare and dispatch dunning letters/statements
  • Receive and give inputs to initiate legal/insurance actions
  • Provide support to AR Team Leader and AR Analyst for credit control activities as required
  • Ensuring all associate activities are compliant to audit requirements
  • Documenting all collection activity
  • Escalation and follow through of any issues occurring
  • Part qualified accountant/ accountancy exams taken is preferred but not essential
  • Excellent communication and interpersonal skills required
  • Fluent in German
  • AR experience preferred
  • Credit activity experience preferred

Collections Team Lead Resume Examples & Samples

  • Number of inbound and outbound calls
  • Monthly average file review volume
  • Account pipeline
  • Average queues
  • Dollars collected
  • Team coordination of staff: 5-10 people
  • Recovery goals
  • Collections queues
  • Management of properties in REO: 600 properties
  • Bankruptcy and foreclosure inventory
  • Completions Quality reviews Credit disputes
  • Delinquent credit notifications sent
  • Charge off files managed
  • Litigation/probate/other inventory
  • Have keen analytical skills, attention to detail and ability to work independently

Collections Senior Manager Resume Examples & Samples

  • Responsible for all collections activities within CCMU
  • Ensuring all collections processes and strategies are carried out diligently with conformance to GCCFRP, Global Consumer Debt Best Practices and Local Regulations
  • Ensure performance tracking to Annual plan on NCL. Ensure target settings are in line with NCL Plan. Track each segment and sub segment of collections performance
  • Working in close conjunction with peers from other units
  • Responsible for and ensuring collection expenses incurred within the department are kept at a minimal level
  • Ensuring all staffs work towards and excel in their portfolio performance as well as productivity measurements
  • Consistently review all collections strategies and processes are sound and in line with Risk and Regional strategic requirements
  • Ensuring active information sharing inter departments namely marketing, Risk, Acquisitions etc
  • Desirably minimum of 12 years collections related activities
  • Advanced Collection and Legal framework
  • Good Leadership Skills (Leading Teams)
  • Strategic and Analytical Thinking and Input

Director, Collections Resume Examples & Samples

  • Assist in managing operations of a collections call center environment. Interface with varying levels of management, customers and staff. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. This position manages segments of the center's operations to ensure contractual quality and service level standards are maintained while ensuring optimum profitability through the effective leadership of direct reports. Support of a various number of exempt direct reports and up to 50-200 indirect exempt and non exempt reports. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment. This position also serves as a liaison between management, support, quality, training, supervisors/managers and collectors ensuring effective communication, recognition, and team development within the operation. Works closely with partners to proactively foster open lines of communication including monthly meetings, awareness campaigns, and proactive projects to increase revenue
  • 4 year college degree or equivalent experience required. Proven management experience is required with previous experience in managing exempts, preferably in collections. 8-10 years experience leading associates in a collections or call center environment
  • Collection Agency management
  • Products and Services
  • Customer Service Management
  • Customer Support Function
  • Customer Support Policies, Standards& Procedures
  • Financial Recordkeeping

Senior Collections Assistant Resume Examples & Samples

  • Submit License, Maintenance, Professional Service, Milestone & Training invoices to customers on a daily/weekly basis
  • Understanding of customers contracts
  • Ensure timely collection of payments
  • Working closely with billing/revenue and Legal team ensuring invoices are raised and submitted correctly with ability to establish and maintain good client relationships, both internally and externally at all levels
  • Liaising with other departments e.g. Sales/Legal/PS and other managers/teams to ensure the smooth running of the credit and collections processes
  • Managing and oversee wide range of accounts (worldwide)
  • Assist and resolve all internal and external queries (emails, phone calls and IM’s) with ability to reconcile complex accounts and have excellent attention to detail
  • Continuously monitoring high-risk accounts and taking action where necessary
  • Competence in Microsoft Office products, Excel and SAP accounting software programmes
  • 5+ Years’ Collections experience
  • Knowledge of the Billings, Accounts Receivable and Revenue processes and knowledge of how these processes interrelate and impact company’s financial statements
  • Experience in utilizing Excel, Word, Accounting Software, System Interfaces and other software packages (i.e.: Financial Control Systems, SAP) in order to perform the functions of this position

Collections Operator Resume Examples & Samples

  • Assists Operator in the use of sewer cleaning, clearing and rodding equipment and all equipment on site
  • Learns and gains skills involving the maintenance of equipment and servicing work in the plant
  • Assists in performing weekly preventive maintenance on all equipment as needed
  • Learns and gains skills in a variety of equipment and tools used in maintaining the collection system
  • Understands and carries out oral and written directions
  • Establishes and maintains cooperative relationships with those contacted during the course of work

Default Spec, Collections Resume Examples & Samples

  • Ability to read and comprehend pertinent default-related documents (title reports, complex real estate legal descriptions, bankruptcy documents, property appraisals, Broker Price Opinions, litigation documents, etc.)
  • Working knowledge of procedures, laws and latest regulations in applicable states/provinces, related to bankruptcy, litigation, foreclosure, REO and repossession
  • Ability and willingness to work in a team environment
  • Ability to work effectively in a fast paced and stressful environment
  • Ability to multi-task, prioritize workload and meet deadlines
  • Strong PC skills to perform duties

Team Lead, Collections Resume Examples & Samples

  • Review open accounts for collection efforts
  • Make outbound collection calls for strategic accounts in a professional manner while keeping and improving customer relations
  • Accountable for reducing delinquency for assigned strategic accounts
  • Follow and implement the company collections procedure
  • Reconcile customer statements/billings
  • Apply client payments and credits to invoices
  • Ensure cash receipts, as well as incoming and outgoing wires, are recorded on time
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Issue credits to customers as needed
  • Provide guidance and training for collection analysts
  • A minimum of 5 years credit & collections background preferably working with advertising agencies
  • Experience dealing in international markets is ideal
  • Proficiency using Excel; QuickBooks or Intacct system experience is a plus
  • Demonstrated communication, organizational and follow-up skills
  • Demonstrated understanding of General Accounting Principles and ability to perform complex account reconciliations
  • Ability to interact with high-level management, both internal & external
  • Ability to handle multiple tasks, and to work independently in an organized manner with strong attention to detail and accuracy
  • Ad-Tech, Advertising or Marketing sector experience is desirable
  • BS in Accounting or related field

Senior Rep, Collections Resume Examples & Samples

  • Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts
  • Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
  • Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
  • Desire for friendly competition

Collections Site Manager Resume Examples & Samples

  • 10 or more years of experience in the financial services industry
  • Five or more years of management/supervisory experience
  • Excellent verbal, written and interpersonal communication, organizational, analytical and problem solving skills
  • Proven leadership and team building skills along with the ability to improve and sustain positive employee morale
  • Ability to build relationships with all levels of the organization
  • Leadership accountability for all site results
  • Intellectual curiosity and judgment
  • Change agent who embraces change and can foster excitement from team members
  • Superior knowledge of general organizational operations and procedures

Specialist Collections Resume Examples & Samples

  • Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, and Excel)
  • Demonstrated effective verbal and written English language communication skills
  • Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
  • Ability to influence and negotiate resulting in positive customer payment decisions
  • Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience
  • A minimum of 3 years or more progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position

Head of Collections Resume Examples & Samples

  • Extensive background of Call Centre operational leadership within a Consumer Collections environment
  • Proven track record across all Collections activity e.g. pre delinquency, early arrears, forbearance tools, outsourcing, field visits, strategy development, tracing, recoveries and litigation, call centre and operations
  • Working knowledge of all regulations applicable to our business e.g. OFT, OFCOM, MCOB, CONC etc…
  • Background of managing change and driving a high performance culture
  • Excellent knowledge of the technologies, policies and processes supporting Collections activity
  • Ability to influence Board Directors and other stakeholders in order to deliver shared objectives

Director of Collections & Exhibitions Resume Examples & Samples

  • A senior museum professional with a minimum of 5 years of progressively responsible supervisory experience managing registrars, preparators, and exhibition staff, with a deep knowledge of exhibition concepts, practices, policies and procedures, is required. Proven supervisory and leadership skills; a solutions-oriented, diplomatic problem solver and team player
  • Experience within a highly productive international operation is preferred. Knowledge of current and emerging trends of museums and cultural institutions is a key component to a candidate’s potential success in this role. Knowledge of professional museum practices including lighting and display conditions, fine arts shipping methods and insurance policies, registration methods, art preservation, security measures, interpretive strategies, and exhibition planning and installation practices
  • A proven track record of managing multiple complex projects simultaneously and staying on budget and on time. Self-confident and secure; unflappable in the face of multiple problems; pragmatic, grounded, authoritative, decisive and disciplined; mentally flexible and creative as circumstances demand. A creative problem-solver who is nimble and able address and lead a team to solve any unexpected challenges to successfully mount exhibitions within existing timelines and budgets
  • Superlative communication, interpersonal and negotiation skills grounded in excellent judgment; a diplomatic ambassador who can assess risk, hold a position, engage diverse partners and drive complicated deals to closure. Experience negotiating and managing contracts and legal agreements
  • A true collaborator about whom all sides consider possesses a strong sense of integrity and an unerring ethical compass in a dynamic cultural arena
  • Demonstrated solid planning and organizational skills
  • Strong relevant subject matter knowledge

Debts Collections Resume Examples & Samples

  • Experience of at least 5 years in the field of Debts collections- mandatory
  • Experience with ERP - Priority - advantage
  • Good level of English - mandatory. (Reading and writing e-mails)
  • Good Office and Excel Skills-mandatory

Collections Team Manager Resume Examples & Samples

  • Demonstrates an ability to “think out of the box”
  • Ability to 'spot' emerging issues and develop solutions to prevent impact
  • Good ability to actively engage across the business to input recommendations in collections impacting changes
  • Confident and positive mentality to pro-actively identify and pursue opportunities to reduce debt
  • Responds positively to change with a clear view of business interests
  • Knowledge of the Telecommunications industry
  • Exceptional knowledge of collections process / debt control techniques
  • Experience in managing collections team
  • Experience in assessing and managing financial risk
  • Experience in creating business cases with clear forcasted benefits

Early Collections Resume Examples & Samples

  • Verify customer information on account is correct and update as necessary using computer screens
  • Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options
  • Work with other departments/personnel where necessary to resolve customer questions/issues
  • Perform above functions within department expectations/metrics
  • High school diploma or 1 year related experience/training

A-bb Collections Resume Examples & Samples

  • Manage a collections portfolio maintaining strong customer relations
  • Identify and resolve customer queries & disputes related to Invoices
  • Has been in a team leading role
  • Motivate the team working in an office environment with tight deadlines and targets
  • Ability to Analyze ATB and come out with action steps for collectors
  • Manage customer relationship
  • 3-4 years of B2B Collections experience
  • Work in night shifts
  • Should be flexible to work long hours during Month-ends, quarter ends & Year ends
  • Prior experience in people management ( atleast 18 months)
  • Good Numeric ability

Collections Spoc Resume Examples & Samples

  • Ability to determine the nature of a customer problem, provide the best solution and respond with professionalism
  • Proven ability to make sound decisions
  • Excellent verbal and written communication skills with internal and external sources
  • Specialized knowledge of lending and repayment remedies
  • Baseline knowledge of regulatory guidance related to SPOC & Loss Mitigation
  • Prior collection experience
  • Follow up with customers and assist with completion of hardship packages or other forms as needed
  • Ensure efficient transition of accounts to the appropriate Collection and Recovery Unit as applicable
  • Comply with company and regulatory requirements

Collections Systems Resume Examples & Samples

  • Responsibility for support and development of critical Ford Credit business application supporting early collections processes in North America, Latin America and Europe
  • Translation of business requirements into technical specifications and application code
  • Interfacing with business partners on support issues and enhancement requests
  • Monitoring, troubleshooting and addressing production support issues
  • Development and execution of test plans/scripts
  • Participation in technical reviews
  • Acting in the role of Duty Analyst, on a rotating basis, which will require some weekend and off-hours support
  • Bachelor's Degree in IT or a related technical field
  • 5+ years’ experience with COBOL, JCL, CICS, CA7, and DB2
  • Experienced in coding and querying databases. (QMF, SPUFI, WinSQL)
  • Ability to communicate effectively with both technical and non-technical personnel
  • 2+ years’ experience working with Ford Motor Company

Specialist, Collections Resume Examples & Samples

  • Able to influence, creative problem solve, and find customized solutions
  • Customer Service-focused mindset
  • Ability to negotiate

Reviewer, Collections Documentation Resume Examples & Samples

  • Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review
  • Evaluate discrepancies identified during review to include initial investigation and management of suspect products. Make corrections as appropriate per defined procedures
  • Document discrepancies and forward to staff responsible for problem investigation and follow up activities
  • Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management

Specialist, Collections Resume Examples & Samples

  • Customer service experience, effective verbal communication, and public relations skills are required
  • Large vehicle driving experience strongly preferred
  • A current valid driver's license and good driving record is required. Basic computer skills are desirable
  • Ability to lift, push, pull up to 75lbs

Jenna les Collections Resume Examples & Samples

  • Responsible for driving sales to achieve and exceed monthly sales plan
  • Drive sales by meeting and surpassing corporate productivity expectations
  • Enhance customer experience by maintaining an appropriate personal appearance standard, and a neat and pleasant shopping environment
  • Effectively engage and assess customer needs to ensure appropriate service is provided
  • Maintain contact with clients to achieve high levels of Client Satisfaction
  • Maintain an organized, cohesive, and up-to-date Client Book
  • Responsible for cashiering, fitting room support and store recovery
  • 1-2 years’ experience in apparel retail required, preferably in luxury market
  • Effectively communicate with customers and store personnel
  • Ability to demonstrate strong customer focused service on and off the sales floor
  • Flexibility to work nights, weekends, store openings and closings to meet the needs of the business
  • Solve problems creatively and demonstrate high level of integrity
  • Ability to receive feedback and take appropriate action
  • Ability to follow written and verbal instruction and meet deadlines on tasks/projects
  • Please submit CV’s to Andrea Karabatsos

Collections Lead Specialist Resume Examples & Samples

  • Advises and assists staff with problem accounts including analytical and technical support
  • Performs quality reviews as assigned by management
  • Responsible for work list of assigned accounts and tasks
  • Assist in coaching existing staff by building or enhancing individual skills or deficiencies. Provide one on one coaching or follow up training to staff as needed
  • Handle escalated calls for CFC and return phone calls timely
  • Identifies and communicates department and staff deficiencies to management for optimal resolution
  • Responsible for working directly with staff and Perot on system related issues and/or workflow issues
  • Assists in interview process and completes/submits new hire paperwork
  • Responsible for submitting various monthly reports
  • Some college coursework preferred
  • Internal Candidates: 1-2 years of experience, preferably within the same department. Must have a documented record of above average performance, knowledge, skills and ability
  • External Candidates: 1-2 years of prior experience as a lead, trainer, or supervisor in a medical/hospital/ insurance related field. Must be familiar with insurance follow-up, collections, customer service. Call center background is helpful

Collections Team Lead-parallon Resume Examples & Samples

  • At least one year Collections experience required
  • Prior Supervisory Experience preferred
  • * Only applications with salary requirements listed will be considered***

Collections Spec HOU Duplicate Resume Examples & Samples

  • Perform collections activity based on collection queue/production goals
  • Be a mentor to new employees and assist in their training and development
  • Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.  Ability to collect, create and research complex or diverse information.  Exceptional customer service and the ability to plan organize and exercise sound judgment

Collections Asst, / Peabody Museum Resume Examples & Samples

  • Assist with all aspects of collections management of the Peabody Museum’s archaeological and ethnographic collections., with particular focus on the museum’s Integrated Pest Management program
  • Performs tasks necessary to undertake the electronic cataloging and physical inventory of the collections
  • Reorganizes collections in storage, including any necessary re-housing
  • Lends assistance to the registration, conservation, documentation, research, and exhibition of the collections as assigned
  • Responsible for the organization and maintenance of specified storage spaces in the Museum
  • Works with interns and students on selected projects
  • Performs clerical functions related to the creation and maintenance of the catalogue and the physical inventorying of objects
  • B.A. in archaeology, anthropology, or museum studies preferred
  • Two years of museum collection experience preferred
  • Familiarity with museum cataloguing procedures, inventory methods, object handling, and/or laboratory processing of artifacts required
  • Ability to maintain consistent descriptive standards of anthropological collections required
  • Ability to handle fragile collections in keeping with museum standards and best practices
  • Knowledge of and working experience with materials for display and storage of museum collections beneficial
  • Accuracy, attention to detail, flexibility, and initiative required
  • Excellent computer skills and familiarity with collections management databases; knowledge of The Museum System (TMS) preferred
  • Ability to work well on independent and team projects and to work under deadline pressure
  • Position requires considerable manual dexterity, ability to lift fragile objects, ability to lift 35-40 lbs. Position may require long periods of standing and bending
  • The incumbent has or develops a set of specialized skills that will assist the current goals of the Peabody Museum, such as in-depth knowledge of North American archaeology or Mesoamerican archaeology, photography, digital image processing, or object handling and movement

Senior Manager, A / R Collections Resume Examples & Samples

  • Establish and monitor benchmarks for Collections department and its staff to ensure that objectives are being met
  • Drive productivity; manage staffing including hiring, training and overseeing the work of the collections staff
  • Proactively manage and monitor debt recovery for the Company
  • Maintain and monitor monthly metrics goals, i.e. DSO, cash collections and write-offs
  • Communicate with Senior Management regarding all aspects of assigned projects; identify and report operational issues
  • Efficiently resolve client/customer invoice related issues; review and update correspondence to customers on an ongoing and consistent basis
  • Analyze reports and performance for department effectiveness of the department. Recommend appropriate actions to Management as necessary
  • Review open accounts for collection efforts and determination of best approach for collection of open amounts. Recommend guidelines for payment arrangements
  • Make outbound collection calls in a professional manner while keeping and improving customer relations
  • Identify issues attributing to account delinquency, identify potential resolutions and discuss them with management
  • Effectively track, report and resolve all outstanding disputed items
  • Review, memorialize and facilitate the company collections procedures
  • Partner with management and other IAS team members when necessary to accelerate the collection process
  • Propose credits to potentially be issued to customers, as needed
  • A minimum of 10 years’ credit & collections experience preferably working with advertising agencies
  • Sound knowledge of collections regulations and procedures
  • Experience dealing in international markets is preferred
  • Systems experience required

Blood Collections Resume Examples & Samples

  • Manage equipment and supplies (including boxes, labels and canteen supplies
  • Inventory and order supplies from warehouse, maintaining Collections’ supply and equipment area. Fill order requisitions from mobiles and fixed sites
  • Drive blood collection vehicles to load and unload required supplies and equipment where applicable and as needed

Collections Lead Resume Examples & Samples

  • Performs all duties as a Collections Specialist
  • Responsible for taking the lead on AR review and clean-up of new hospitals migrating into the SSC
  • Under the direction of Leadership, responsible for coordinating projects and ensuring completion
  • Functions as the point person for staff in assigned area to provide basic guidance and training
  • May provide initial on-the-job training to new staff and remedial training to existing staff
  • Responsible for A/R reporting and analysis

Collections Partner Center Lead-mon & Wed Resume Examples & Samples

  • Train, supervise, coach, and develop staff; track attendance; provide input on performance evaluations
  • Resolve disputes and calibrations
  • Analyze and complete reports and statistical data; resolve issues
  • Gather statistical information; develop customized reporting; provide feedback to all levels of management
  • Contribute creative ideas to automate functions to help achieve departmental goals
  • Complete special projects
  • High school diploma or general education degree (GED) and six months to one year of experience required. Associate's degree or equivalent from two year college or technical school and six months to one year of experience preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; ability to apply concepts of basic algebra
  • Ability to carry out instructions furnished in written, oral, and diagram form; ability to solve problems involving several concrete variables in standardized situations
  • Must currently be a Lead with direct reports or have completed the MCCS TalentCore program; ability to develop spreadsheets, charts, and graphs; strong communications skills; ability to handle multiple tasks and be flexible; computer navigation and keyboarding skills; excellent knowledge of Microsoft Office; strong organizational and analytical skills; ability to work independently; ability to initiate, participate in, and complete special projects that enhance the overall performance of the department; ability to provide outstanding customer service to internal customers on a consistent basis; experience with Microsoft SharePoint preferred; ability to analyze data and present logical recommendations and arguments; bilingual (Spanish) ability preferred

Solid Waste Collections Resume Examples & Samples

  • Collect solid waste from trash dumpsters by emptying dumpsters with the skills required to operate a front loader trash truck (3-axle) using a route supplied by supervisor
  • Clean, repair, or replace dumpsters as needed/requested AND during student breaks: spring, summer, winter
  • Collect recyclables from polycarts in the Housing areas of campus using the residential cart tipper package on the trash truck using a route supplied by supervisor
  • Clean, replace or repair polycarts as needed and ensure that the polycarts are properly labeled by material type (with clean, whole stickers)
  • Perform major cleaning and repairing of containers during student breaks (spring, summer, winter)
  • Use route sheets and other record keeping tools to verify collection of solid waste (from pre-designated route)
  • Record problems with the collection of the material or container damage. Report damage or contamination to supervisor in a timely manner
  • Perform daily preventive maintenance on vehicles by checking fluid levels, cleaning out vehicle body, checking seals, brakes and lubricating zirk points, and performing other Department of Transportation required inspections
  • Deliver solid waste to established landfill, properly eject the load, and clean compactor area of truck
  • Deliver recyclables to established processing facility, eject load into proper area of facility, and clean compactor area of truck
  • A current resume
  • A cover letter that specifically addresses the job requirements and outlines qualifications
  • DD-214 for veteran applicants

Collections Spec Resume Examples & Samples

  • Follow up on invoices originated in Flowcast system using ETM and/or reports, contact insurers having past due accounts by telephone and by using the electronic means available
  • Follow up on invoices for patients pending insurance, verify patient eligibility and submit claims in Flowcast and HPA to appropriate insurance
  • Recommend and exercise the responsibility to write off accounts up to the dollar amount set by Billing Manager/Pediatric Administration
  • Work with multiple insurance payers and divisional staff in resolving patient inquiries/balances
  • Work on special projects related to high volume rejections by insurers to recover accounts receivable

Head of Archival Processing & Collections Management Resume Examples & Samples

  • Develops and implements an integrated and coordinated approach for accessioning and processing new acquisitions and backlog holdings, supervising, prioritizing, and participating in archival appraisal, accessioning, arrangement and description of archival materials
  • Oversees the creation, revision, and maintenance of documentation of policies, practices, and procedures that guide accessioning and processing
  • Supervises the preparation of online and printed finding aids, catalogs, or other resources to provide access to the collections in accordance with the standards and practices of the profession
  • Coordinates and supervises stacks maintenance, storage and access schemes, including the inventory and shifting of materials within and outside the BFCSC’s collection spaces
  • Participates in inventory control and maintains accession records and records of values of BFCSC holdings
  • In consultation with colleagues, coordinates preservation activities with the Preservation Unit, and participates in setting preservation, conservation, and security priorities
  • Collaborates with colleagues to enhance discovery of BFCSC holdings through online access and digitization projects; participates in setting digitization priorities; oversees handling of special collections materials while being digitized
  • Participates in developing and implementing metadata standards for digitized and born-digital special collections materials in consultation with other librarians
  • Participates in grant funding efforts by creating work plans, developing budgets for processing, cataloging, preservation and digitization projects, and writing progress reports
  • Recruits, hires, trains, supervises and evaluates manuscripts archivists, special projects staff, and student workers; oversees grant- and donor-funded processing and cataloging
  • Participates in providing Special Collections reference service and staffing service points
  • Depending on qualifications and subject expertise, may participate in promotion, exhibitions, instruction and outreach, donor relations, and/or collection development for particular subject areas or formats
  • Serves on the BFCSC Director’s Management Team and on other Library and University-wide committees and task forces
  • Contributes to the profession through writing for publication, presentation, and active involvement in local, regional and national professional associations

Collections & Recovery Resume Examples & Samples

  • Proactive analysis of metrics for system use by Law Firms (external) and JPMC users
  • Development of metrics/reporting for ongoing monitoring of key systemic controls
  • Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performance
  • Review of Enterprise Quality Management reports for LOB activity and coordination with LOBs to strengthen processes around systems use in conjunction with LOB procedures
  • Review of Third Party Oversight reports for Law Firm activity and coordination with LOBs and Legal to strengthen processes around systems use in conjunction with the Law Firm contracts, manuals, and other governing documents
  • RCSA Development and Maintenance for all Litigation Business Systems Development & Support processes
  • Facilitation of communications to/from regular Collections Litigation governance forums
  • Evaluate prioritized work on the basis of taxonomy, capacity, program readiness, resource conflicts, and execution risks for applicability to the business / system / process controls
  • Evaluate current processes and delivery methods and make recommendations to the Leadership Team on ways to improve and streamline our underlying operational process with an enhanced version of controls
  • Identify proactive controls / processes that the team can implement to improve the overall environment
  • Coordinate with CL governance teams and LOBs/Legal to ensure the consolidated Detailed Systems Reference Guide is leveraged appropriately, updated regularly, and remains aligned to related business procedures
  • Coordinate with vendor for externally-hosted platforms on the above. Partner with SDM to monitor contract adherence, financial/budget oversight, PROD incident and SLA adherence monitoring, and to drive the agenda for regularly scheduled reviews with the vendor (identify areas of focus key to the business/controls)
  • Bachelor's degree or equivalent work experience in one of the following - Industrial Engineering, Quality Management, Process Management, Production & Operations Management, Business Systems Analysis, Business Management - and typically 7 years of experience with complex business process design and continuous improvement efforts or equivalent combination of training and experience
  • Past experience with collections business objectives and practices desired
  • Experience working on and with geographically disperse teams
  • Ability to work with individuals at all levels of the organization
  • Proven ability to work independently. Strong decision making and excellent organizational/ time management skills
  • Demonstrate excellent analytical and logical thinking with a continuous process improvement mindset
  • Experience in developing and understanding business controls is preferred
  • Strong analytical/statistical and problem solving skills
  • Data mining skills, specifically: SQL, Excel, Microsoft Office, and database software application proficiency
  • Demonstrated effectiveness in interpersonal, verbal and written communication skills. Able to succinctly communicate complex concepts and adjust delivery according to the audience across all levels of the organization
  • Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis

Am-collections Resume Examples & Samples

  • Deliver on Strike Rate, Resolution, Normalization & Roll Back, Recovery numbers as per
  • Resourcefulness
  • Negotiation Skills
  • Computer skills with a strong knowledge of MS Office

Specialist, Collections Resume Examples & Samples

  • Assist customers with delinquent accounts
  • Determine what type of agreements a customer is qualified for
  • Ensure all systems are updated to reflect the agreement
  • Provide detailed explanations of account status to customers

Team Lead Collections COL Resume Examples & Samples

  • Maintain a working inventory of accounts equal to 75% of the volume a normal collection inventory would carry. Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed. Ensure proper follow-up by seeing that the inventory of problem accounts never exceeds 25 on a daily basis. Escalate problems as deemed appropriate. Monthly fee goals will be adjusted to account for the 25% of a Team Leads time spent off of their collection desk supporting their staff members
  • Conduct weekly Rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed. The goal of this meeting is to provide the staff an open forum to discuss collection related issues that affect clients, co-workers, the company etc
  • Prefer current Parallon employee, in good standing

Senior Rep, Collections Resume Examples & Samples

  • Excellent communication skills with a willingness to meet goals and to be creative
  • Negotiation skills
  • Organization, time management and flexibility
  • Demonstrate enthusiasm and professionalism
  • A naturally competitive nature
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
  • Prior collection experience
  • Spanish fluency a plus

Special Collections Assistant Resume Examples & Samples

  • This position requires a minimum of four years of progressively responsible library experience or the education equivalent. An equivalent combination of education and experience may be substituted
  • Experience in archives or special collections or other unique library-based organization and processing
  • Demonstrated flexibility and resourcefulness in response to a changing work environment
  • Thorough knowledge of and ability to interpret library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures
  • Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records
  • Demonstrated expertise in using library automated systems. Ability to fully utilize various online resources and standard productivity software to perform technical work or assist patrons
  • Ability to investigate and research more complex problems, including analyzing and interpreting information
  • Strong written and verbal communication skills to be able to prepare library reports and written and visual presentations on library resources and present them to library patrons
  • Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and online resources
  • Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures
  • Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library
  • Cover Letter (attach as first page of resume)

Collections Cataloguer Resume Examples & Samples

  • Bachelor's degree in art, art history, museum studies, information sciences, or related discipline
  • Ability to work independently and efficiently to produce consistent, high-quality results over long-term project
  • A high degree of organization, self-motivation, and great attention to detail is critical
  • Excellent oral, written, and interpersonal communication skills
  • Demonstrated interest in museums, art history, visual culture
  • Proficiency using multiple operating systems (Windows and Mac OSX) and basic software including Microsoft Office Suite and Adobe Creative Suite

Special Collections Asst Resume Examples & Samples

  • Minimum two years library or related experience
  • Fluent reading knowledge and comprehension of Russian
  • Ability to provide specialized assistance to faculty and students
  • Ability to communicate effectively with a variety of Library staff in written and oral form, to be organized and detail-oriented, to work effectively in a team-based mode, anticipate workflow changes and adjust priorities accordingly
  • Proficiency with searching OCLC ( WorldCat, First Search) and other major bibliographic databases. Familiarity with ILS functions (Acquisitions and Cataloging modules), integrated discovery systems, and authority file functions
  • Proficiency in use and analysis of data from spreadsheet software like Excel and word-processing software such as Microsoft Word, plus the ability to create files as requested
  • General internet navigational skills and the ability to use standard email applications
  • Ability to move boxes of books (up to 30 pounds) from book trucks to shelves (and the reverse). This position requires frequent bending and reaching
  • Basic HTML coding and editing skills and familiarity with LibGuides and CampusGuides platform

Collections Director Resume Examples & Samples

  • 5 to 10 years of relative experience in hospital collections
  • Strong ability to train and teach new employees
  • Strong ability to hold staff accountable in driving and collecting from health insurance companies

Collections & Recoveries Manager Resume Examples & Samples

  • Financial Services and / or business process outsourcing industry experience (essential)
  • Experience of working in arrears focused environment (essential)
  • Proven track record of working in a heavily regulated environment

Collections Team Lead Resume Examples & Samples

  • Collecting on an un-worked portfolio; collect on oversized or under performing portfolios
  • Provide training and support for junior staff; review and approve file maintenance forms; assist with month-end reporting
  • Handling of reactivation, settlement, and/or deedback requests from customers
  • Substituting for the Collections Supervisor in his/her absence from the floor
  • One (1) year business office experience
  • One (1) year computer literacy
  • Two (2) years collector and/or customer service experience
  • Basic mainframe skills, as well as a working knowledge of Microsoft Office software package
  • Must possess good time management and organizational skills
  • Ability to support a supervisor in motivating, developing, and coaching a team of up to 15 collectors
  • Problem-solving skills to guide collector in resolving member concerns

Administrator Collections Resume Examples & Samples

  • Answer and screen incoming telephone calls; take and deliver messages
  • Arrange and coordinate travel schedules and reservations for department VP and other executives
  • Coordinate and manage department VP’s calendar; maintain confidentiality of all sensitive data
  • Coordinate and arrange meetings, prepare agendas and reserve meeting facilities
  • Provide general administrative and clerical support to the Collections Department
  • Correlate and distribute incoming and outgoing mail
  • Prepare and forward correspondence to guests
  • Organize and maintain the paperless filing system; file correspondence and other records obtained from the ACSC casino system
  • Prepare files for submission to the Clark County District Attorney’s Bad Check Unit
  • Coordinate credit documents with the Cage and Credit Departments
  • Three years minimum experience in an office environment, preferably in the hospitality industry
  • Proficiency in Excel, Word and Outlook required
  • Must have excellent negotiation and relationship management skills
  • Must be meticulous, accurate, and independent and possess good problem solving skills
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards

ASU Collections Resume Examples & Samples

  • A minimum of 2 years of demonstrated credit assessment experience in a mortgage collections environment
  • High knowledge of the montage arrears collections with an emphasis on compliance & Regulation considerations
  • Experience in the case management of PDH and RIP cases
  • Strong numerical, analytical & report writing skills
  • Excellent PC Skills including Excel

Senior Rep, Collections Resume Examples & Samples

  • Must have a minimum of 3 months of customer service experience (Call center, Retail, Hospitality, Financial Services)
  • Excellent written and verbal communication, analytical and problem solving skills
  • Ability to negotiate and persuade customers through communication
  • Ability to multitask, work in a fast paced environment and demonstrates the ability to meet and exceed goals
  • Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries
  • Proven organizational skills
  • Flexible and adaptable to business needs

Director of Collections Strategies Resume Examples & Samples

  • See more in the Additional Information section, below
  • Advanced degrees (MLS, Ph.D) or equivalent
  • Knowledge of traditional and emerging collection strategies
  • Demonstrated successful management of large budgets in a complex fund structure
  • Experience in negotiating with vendors and publishers
  • An active record of professional engagement in collection development
  • International experience and knowledge of foreign languages
  • Demonstrated ability to lead change
  • Outstanding written and oral communication skills
  • A commitment to diversity and to serving the needs of a diverse population

Am-collections Resume Examples & Samples

  • Timely and 100% allocation of referred accounts to field vendor
  • Secure transmission of data to vendors .Deliver on FM Score and 100% SVCL Coverage
  • Timely training and DRA certification of field executives to meet RBI guidelines."

Manager, Field Collections Resume Examples & Samples

  • Drive consistent results through the active oversight of vendor field collection and equipment recovery activities
  • Assist in identifying and implementing improvements and standards that result in best in class field collections and equipment recovery performance
  • Reviews daily collection metrics; advising of any concerns, consulting with Sr. Director in the development of new metrics/reports that assist in managing the field collections and equipment recovery function
  • Coordinates vendor equipment recovery efforts to reduce the loss of Charter-owned equipment
  • Responds to, and effectively resolves, customer escalations related to field collection contractor activity
  • Coordinates effective resolution to all disconnect in error issues as it relates to field collections vendors
  • Utilizes operational data to manage vendor adherence to established business rules
  • Holds weekly one-on-one productivity meetings with collection contractors
  • Collaborates with Mgr., Field Collections Administration to facilitate resolution to invoice discrepancies and with vendor onboarding
  • Facilitate vendor contract and SOW renewals
  • Proven ability to perform effectively in a fast-paced environment
  • Ability to manage vendors remotely
  • Ability to efficiently manage multiple tasks simultaneously to completion
  • Knowledge of MS Office suite required

Collections Assistant Manager Resume Examples & Samples

  • Oversee the Collection control process to deliver in line with GBS Asia strategy to meet agreed Service Level Agreements (SLA), Key Performance Indicators (KPI), targets and budgets
  • Lead and oversee the Australia-New Zealand (ANZ) credit portfolio while establishing relationships with both internal and external customers and stakeholders within the region
  • Provide authorisation and approve customers’ credit release within approved Delegation of Authority
  • Lead, develop, standardise and simplify the process/procedures of reporting and measuring credit risk and exposure in the region while ensuring alignment with the Group Credit Standards requirements
  • Provide guidance, management and coaching to respective teams to ensure tasks are completed in an accurate and timely manner
  • Allocate and assign work to team members based on service priorities and skill sets
  • Regularly tracks and resolves complex outstanding issues that have been escalated by the team
  • Develop a good understanding of the customer organisation as well as the business in order to be able to deliver high quality service
  • Implement best practices for the Collections process and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team
  • Coach team members in understanding credit policies, risks and reporting
  • Live up to BP's Leadership Expectations; set the tone for the behaviors and actions of the team; manage talent and build processes from the point of building long term capability for the organization; Instill a sense of purpose; set clear direction and boundaries; provide the space for colleagues and partners to be at their best; maximize value for BP
  • Carry out people management responsibilities in accordance with the organization’s policies and applicable laws, including
  • Minimum of 5 - 6 years of experience in commercial collections, credit risk evaluation and management, analytical reporting or relevant experience
  • Minimum of 4 - 5 years of experience in leading, developing and coaching teams
  • Shared service centre experience
  • Oil and gas industry experience
  • Written and/or spoken proficiency in languages other than English

Team Lead-outbound Collections Resume Examples & Samples

  • Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies and issues related to patient responsibility amounts to obtain and maximize payments and to close accounts
  • Handle escalation calls, work flow distribution and one on ones
  • Negotiate payment plans and other patient arrangements
  • Request write-offs and adjustments to accounts when applicable
  • Document patient feedback, call summary, and resolution in system notes file
  • Create tracking methods and monitor arrangements to ensure receipt of payments
  • Process credit card transactions
  • Establish account priorities based on established guidelines
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
  • Minimum of 3 - 5 year billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
  • Intermediate computer skills and proficiency in Microsoft Office suite
  • Experience with processing credit card transactions preferred

Collections Team Lead-parallon Resume Examples & Samples

  • Basic knowledge of UB, EOB and remit advise
  • Good phone skills (clear voice)
  • Typing ability to document collection activity in computer system
  • Multi task skills
  • Good time management Skills
  • Production environment (fast paced)

Collections Resume Examples & Samples

  • Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
  • Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
  • Area within ADT if issue is not within the scope of account services
  • Meet pre-determined departmental standards for productivity and quality measures
  • Participate on internal quality/continuous improvement teams on a rotational basis
  • Zero (0) toTwo (2) years of Collections experience
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills

Director, Collections Resume Examples & Samples

  • Provide strong demonstrated leadership, management and coordination abilities for all managers and employees within the Collections, Remarketing and Recovery Departments. In conjunction with the Collections/Operations Managers, Credit Managers, Directors, Executives and In-house Legal staff, develops and implements collections and repossession procedures and processes including training of personnel in collections, account management, fraud detection, repossession practices and techniques
  • Reviews status of delinquent accounts with Collection Managers, Directors, Credit Managers, Finance, Risk and Executive Staff on a continuing basis to achieve and maintain portfolio quality and goals
  • Provides analysis on delinquency and loss trends and recommends and implements appropriate collection strategies for delinquent accounts within authority levels
  • Conducts performance appraisals, gives feedback to employees, and maintains effective two-way communication
  • Generates reports for management and assists in special projects as requested
  • Develop appropriate metrics to measure Collections department efficiency and provide policies, procedures and processes to improve overall risk and performance
  • Review and approve transactions from Collections, Remarketing and Recovery within delegated authority
  • Ability to perform business industry analysis to effectively communicate risk and opportunities to senior management
  • Recruit, develop, retain and mentor employees to ensure the necessary business skills are present to support business objectives
  • Provide Leadership in all aspects of VFS’s interaction with third party collection agencies and repossession agencies including performance, customer service, expense management and dispute resolution
  • Associated vendor management responsibilities
  • Communicates and builds upon relationships with our associated Business Areas and dealer base
  • Lead team efforts related to process improvements, process management, and quality in daily work as they relate to the Collections, Remarketing and Recovery departments
  • Work with Process & IT to implement efficient systems and new technologies to enhance the end to end work flow of collections, remarketing and recovery
  • BS/BA in finance, accounting, related field and 8 years minimum of related work experience
  • At least eight (8) years' experience in heavy equipment commercial credit and collection management
  • At Least 8 years’ experience in the commercial trucking, construction equipment, motor coach or other related equipment industry
  • 8+ years of proven leadership, management skills and experience leading self directed work teams preferred
  • A working knowledge of the Fair Debt Collection Act, the Fair Credit Reporting Act and state and federal laws applying to collection & repossession activities and bankruptcy proceedings
  • Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced, demanding environment
  • Understand customer’s business issues and needs
  • Effective, professional communication and negotiation skills
  • Ability to motivate, develop and provide leadership and direction to employees
  • Customer Service and Quality focused, with proven process improvement skills while setting a professional tone
  • Demonstrated influencing and interpersonal skills supported by a highest level of integrity
  • Innovative problem solving, research, qualitative, quantitative and analytical skills
  • Ability to provide leadership in role planning, restructuring and executing new processes and procedures. Demonstrated leadership expertise as a change agent
  • Have the ability to be a strategic as well as a tactical leader
  • Demonstrated computer skills & MS Office proficiency
  • Innovative problem solving and analytical skills
  • A high level of integrity, energy, and a positive customer and quality focus with ability to work within and in support of a team environment
  • Proficiency in reading, writing and speaking English; additional languages a plus
  • Managers at the Leading People level are required to meet or develop to the “skilled level” for the following leadership competencies
  • Delegation: Clearly delegates both routine and important tasks/decisions; shares responsibility and accountability while trusting people to perform. Inspires others to be action oriented. Holds individuals accountable for results
  • Developing Direct Reports and Others: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person's career goals. Works with performance issues in a consistent manner
  • Directing Others: Establishes clear direction; lays out work in a well-planned and organized manner. Maintains two-way dialogue with team; Brings out the best in people. Inspires others and promotes team building
  • Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and genders while supporting equal and fair treatment and opportunity for all
  • Fairness to Direct Reports: Acts fairly; has candid discussions without a hidden agenda, never gives preferential treatment
  • Informing: Provides information people need to know to do their jobs and feel good about being a member of the team and/or the organization
  • Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes. Never misrepresents him/herself for personal gain
  • Perseverance: Pursues everything with energy, drive, and a need to finish and seldom gives up before finishing, especially in the face of resistance or setbacks
  • Priority Setting: Spends time and the time of others on what's important; quickly senses what will help or hinder accomplishing a goal. Creates focus; eliminates roadblocks
  • Drive for Results: Exceeds goals successfully; consistently a top performer who steadfastly pushes self and others for results

Collections / Disputes Specialist Resume Examples & Samples

  • 2-4 years of related experience required
  • SAP and strong Excel experience highly desired
  • Substantial understanding of the accounts receivable function is required, with an ability to apply knowledge and skills to complete a wide range of tasks
  • Excellent negotiation and conflict resolution skills
  • Experience in corporate collections and reconciliations

Collections Call Centre Unit Manager Resume Examples & Samples

  • 5 to 10 years of relevant Collections experience
  • 3 to 5 years of management experience
  • Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
  • College degree preferred or appropriate level of collections experience

Collections Spoc Resume Examples & Samples

  • Partner with multiple internal departments (loss mitigation, foreclosure, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
  • General knowledge of the Foreclosure, Loss Mitigation and Recovery process
  • Specialized knowledge of Forbearance, Loss Mitigation and Recovery remedies

German Collections Lead Resume Examples & Samples

  • Bachelor Degree is essential
  • 2 years’ minimum operations experience within a large multinational organization
  • Minimum 1 year’s leadership experience in running Collections Support or Contact Centre Operations
  • Fluent German & English
  • Flexibility with working hours and shift pattern
  • Online Retail product knowledge
  • Strong leadership skills and the ability to motivate individuals and drive performance
  • Excellent interpersonal skills with the ability to communicate effectively internally and externally
  • Demonstrated flexibility and ability to work in a proactive environment
  • Comfortable with ambiguity, with the ability adapt to a rapidly changing, high pressure environment
  • Strong business and financial acumen with a high level of analytical thinking
  • Ensure that best practice policies and procedures are implemented and adhered to
  • Review all procedures regularly and work closely with Operations Manager providing regular updates where necessary
  • Develop and maintain positive working relationships with clients, while representing the arvato brand
  • Work cross functionality with key stakeholders across all business lines
  • Participate and support with Audit and Compliance activities as required by the business
  • Update and maintain daily reporting structure
  • Review data and implement change based on reporting analysis
  • Participation in incubation related projects and testing as required by the business
  • Escalation point for complex/ problematic cases

Collections & Receivables Manager Resume Examples & Samples

  • Bachelor’s degree in Accounting, Finance, Business or related field
  • Experience driving and developing a staff of more than 10 employees
  • Ability to communicate well with a variety of different departments

Collections Junior Specialist With Italian Resume Examples & Samples

  • Contacting Italian speaking customers regarding overdue accounts and determine reasons for non-payment
  • Previous experience in Collection/Cash Application, having a transactional role in OTC area as nice to have
  • Experience with accounting systems; SAP would be a plus
  • Competent Microsoft Office user: Excel, Word and Power Point
  • Written and spoken ability to communicate in Italian
  • Good knowledge of English (min. B2)
  • Ability to prioritise and schedule workload
  • Reliable, active approach striving for process improvement
  • Responsibility, accuracy

Collections Junior Specialist to Warsaw Resume Examples & Samples

  • Contacting Spanish speaking customers regarding overdue accounts and determine reasons for non-payment
  • Analysing of overdue receivables
  • Initiating strategies for collection processes and procedures
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Advising and influencing customers on the payment options for debt recovery

Collections Team Lead With Spanish Resume Examples & Samples

  • Develop, maintain, and update all collections and accounts receivable process documentation
  • Work with collections management team to drive continuous improvement in the collections process
  • Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
  • Fluent Spanish
  • At least 5+ years work experience
  • At least 3+ years work experience in shared service center environment in order to cash

Collections Spec Resume Examples & Samples

  • Exercising thorough knowledge of third party billing requirements determines most effective method to follow up on unpaid insurance accounts to bring about prompt account resolution and resolution of accounts receivable
  • Initiates production of work file reports that contain unpaid insurance accounts by pre-determined payer and aged criteria and of aged trial balance or ledgers reports from the IDX system reports and prioritizes order of accounts to work efficiently and effectively
  • Identifies and resolves problems related to these accounts, including but not limited to duplicate or incorrect charges, incorrect coding, erroneous contract information, and initiates correct claims accordingly
  • Follows up on non-routine denied accounts received by way of remittances and correspondence, researches and identifies problems and resolutions, and resubmits claims accordingly and/or communicates with insurance through telephone calls and in writing
  • Documents all actions and outcomes within the IDX system to ensure availability of information
  • Maintains detailed knowledge of insurance regulations and billing requirements and procedures to ensure effective follow up activities
  • Projects as assigned by the Billing Manager

Collections / Denials Specialist Resume Examples & Samples

  • Contact insurance carriers through website, email or telephone to resolve outstanding accounts
  • Analyze and resolve moderately complex insurance denials
  • Appeal and/or resubmit unresolved invoices to insurance carriers
  • Research and respond to insurance correspondence
  • Update registration information, post denial codes and adjustments in practice management systems
  • Research and obtain required documents to resolve misdirected payment issues
  • May provide internal coverage for Customer Service calls
  • 1-2 years experience in healthcare collections and/or healthcare related field
  • Previous experience with medical billing systems preferred: IDX or Epic experience a plus
  • Knowledge of CPT, ICD-9 and HCPCS codes
  • Understanding of government payers and other commercial/managed care carrier rules and processes in a professional billing environment
  • Attention to detail with the ability to identify/resolve problems and document the outcome
  • Solid analytical and problem solving skills to recognize trends
  • Moderate skill with Microsoft Office applications: Word, Excel
  • Initiative to learn new tasks and the ability to apply acquired knowledge to future duties

Dir Consumer Collections Group Resume Examples & Samples

  • Maximize cash collections, and maintain an acceptable level of bad debt losses
  • Develop and maintain productive work teams and provide ongoing performance management
  • Approve the selection, monitoring and evaluation of nationwide network of outside collection agencies and attorneys to ensure maximum recoveries are achieved while maintaining a compliant environment
  • Ensures all applicable laws and statutory requirements are followed and adhered to pertaining to credit, collections and reporting. Resolve complex credit and receivables situations
  • Oversee and monitor audit routines and functions to ensure compliance and provide training as necessary
  • Play a critical role in collection transformation including evaluating current processes and implementing changes to optimize recoveries
  • Work with senior management to formulate and interpret policies, set goals, and create ways to increase overall productivity
  • Establish and support policies that foster earnings growth, enhance customer satisfaction, and safeguard the investment of the accounts receivable portfolio
  • Identify opportunities to improve service and processes through continuous improvement (CI) efforts
  • Partner with Legal and Compliance departments regarding bankruptcy proceedings, counter-suit litigation and contract negotiations
  • Ensure the department meets or exceeds assigned delinquency goals and objectives

Collections Recovery Manager Resume Examples & Samples

  • Manage internal recovery team ensuring targets are achieved and productivity and efficiency indicators are achieved
  • Manage external recovery team to deliver expected results and maintain the relationship in line with Citi standards and requirements
  • Actively participate in development and implementation of new recovery strategy constantly seeking for improvement opportunities
  • Analyse recovery levels and portfolio categories and forecast expected recoveries level with accuracy
  • Manage a team of senior collection agents maintaining expected levels of productivity and performance with constant focus on quality and adherence to internal code of conduct
  • Full adherence to control standards framework ensuring transparency of process among business stakeholders
  • Perform required reviews and audits for external agency within the expected deadlines ensuring full resilience of process within collections and adequate backup process
  • Act as a team player, take full ownership of managed processes and results, timely escalation of issues and potential breaches in targets with accurate background information and rationale
  • 5+ years’ experience in Collections Units is preferable
  • 3+ years’ experience in Recovery Collections is preferable
  • 7+ Experience Customer Service / Operations area
  • Previous experience managing teams is preferable
  • Effective leadership and team management skills with focus on continuous improvement and innovation
  • Strong understanding of business priorities and criticality of planning and forecasting
  • Effective communication within all management layers and strong coordination skills
  • High knowledge level on operational process design and implementation and on-going evaluation and assessment
  • Experienced in coaching and providing feedback to the team
  • High level of understanding of controls framework and importance of escalation and transparency of process management
  • Spoken/written Arabic is highly desirable

Collections Resume Examples & Samples

  • 1 – 3 Years Relevant Experience
  • Proficient in all Windows Applications (emphasis on Excel and Access a plus)
  • Analytical, Assertive and Results Driven
  • Highly Effective Interpersonal & Communication skills
  • Fosters Creativity and Innovation
  • Strong Team and Organizational skills
  • Knowledge of Electronic Presentment and Payment Applications
  • Advanced working knowledge of Excel
  • Multi-million dollar portfolio management with cash flow and aged transaction improvements
  • 1-2 years experience in Oracle AR
  • Bachelor's degree in Finance, Accounting, or Economics

Collections Assistant Resume Examples & Samples

  • Collecting, preparing, and/or preserving fishes
  • Digitizing specimens and associate data
  • Assisting with the compilation of collection statistics and usage data
  • Experience in collecting and preparing samples
  • Experience in compiling and entering data into a database
  • Experience working with preserved fishes and those that have experience with museum databases is desirable
  • Experience in data management

Collections Resume Examples & Samples

  • Collection activities include investigating delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims
  • May coordinate efforts and/or refer accounts to third party action when internal collections are not effective
  • Maintains records and files and generates related reports
  • Collects, manages and provides resolution of outstanding invoices from past due accounts
  • Interacts with sales support, customer service and accounts receivable in reconciling accounts
  • Performs pre-sale credit risk evaluation, including financial statement analysis and analysis of data obtained from bank and trade references
  • Prepares recommendations and makes credit approval decisions on new accounts
  • Analyzes and reports on credit memo and write off activity
  • Prepares monthly collections reports
  • Learns to use professional concepts
  • Applies company policies and procedures to resolve routine issues
  • Customer and personal service
  • Knowledge of administrative and clerical procedures and systems
  • Knowledge of human behavior
  • Being aware of others' reactions and understanding why they react as they do
  • Persuasion and negotiation
  • Information ordering
  • Resolving conflicts
  • Interpreting the meaning of information for others
  • Provide consultation and advice to others
  • Dependability and integrity
  • Persistence

Collections Team Lead Resume Examples & Samples

  • Identifies potential credit problems, disputes, and other customer issues. Communicates and escalates potential risks to Division Accounts Receivable Supervisor
  • Contacts customers regarding invoices / accounts which are past due. Provides information as requested in order to facilitate a quick remittance. Obtains future pay information
  • Provides guidance to a team of Collections Specialists; conducts training, provides support with administrative functions, and handles escalated collections issues
  • Corrects errors and requests credit memos as needed including pricing discrepancies, cylinder discrepancies, misapplied payments, reversed late charges and over payments
  • Documents collection activity, logs conversations, e-mails and other communications. Organizes documentation as to facilitate follow-up efforts. Initiates appropriate follow-up action on mail returned as undeliverable
  • Maintains quality relationships with branch managers. Involves regional managers when possible and keeps them informed of issues at all times
  • Special projects and other duties as assigned
  • The employee is frequently required to talk and/or hear
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus

Senior District Manager Waste Collections Resume Examples & Samples

  • Manages the day-to-day operations of the District, and provides daily support to managers in ensuring quality and budget performance
  • Executes the Market’s strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal
  • Formulates both short-term and long-term goals and action plans in conjunction with the Market Area General Manager and/or Director of Operations
  • Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource
  • Direct supervision of 7-15 full-time employees, including
  • Indirect supervision of 200+ full-time employees

Collections Lead Resume Examples & Samples

  • Production Supervision and Support
  • Coordinates individual and team work assignments
  • Monitors work load balancing
  • Supports high quality work through a positive environment
  • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
  • Ensures individual and team service levels are met or exceeded
  • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  • Front line contact for questions or issues surrounding service levels
  • Participates in providing feedback to the Quality team for improvement suggestions
  • Works with auditing resources on individual and team error trends
  • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
  • Assists in the creation of Performance Improvement Plans PIPs for Team Members not meeting expected production or quality targets, monitors program for a defined period Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
  • Minimum 2 years of Finance Accounting experience
  • Minimum 2 years in supervisory or management roles

Director Collections Resume Examples & Samples

  •  Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
  •  Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
  •  Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  •  Tactical execution - oversees the development, deployment and direction of complex programs and processes
  •  Financial management - applies tools and processes to successfully manage to budget
  •  Project Management - assesses work activities and allocates resources appropriately
  •  Organization - proactively prioritizes needs and effectively manages resources
  •  Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
  •  Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  •  Interpersonal skills - able to work effectively with other employees, patients and external parties
  •  PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  •  Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  •  Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately
  • Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval

Collections Resume Examples & Samples

  • Oversees functional activities related to the day-to-day operation of all collection functions
  • Creates and fosters a positive work environment in which individuals are motivated, provided with proper direction, and given the opportunity to contribute to the success of the business
  • Ensure processes and incentives are aligned to achieve optimal portfolio performance within budgeted delinquency and loss target
  • Partners with Portfolio Control Officer team on development of and adherence to policies and procedures which help drive performance and maintain compliance
  • Properly leverages available technology and identifies opportunities to enhance systems as appropriate to improve business results
  • Partners with Risk team to develop, implement and monitor collection strategies
  • Develops a highly competent group of Collections Managers who in turn foster employee engagement and drive desired business results
  • Drives a continuous improvement workplace culture
  • Acts as Collection Manager (“court of last resort”) for all collection areas
  • Provide executive leadership with operational updates, analysis, and reports that enable data and climate driven decisions
  • Communicates with Directors of other retail functional areas to ensure cohesiveness of retail unit to achieve overall business objectives
  • Contributes to overall effectiveness of retail operation by identifying top performers and developing bench strength
  • Maintains a current knowledge of industry best practices and identifies opportunities for HDFS to leverage those best practices to improve business results
  • Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • Partners with Legal/Compliance maintain a current awareness and understanding of appropriate banking laws, regulations, and insures full compliance with those laws, regulations, including protecting the Harley-Davidson brand in on-going changing regulatory environment
  • Undergraduate degree in business/finance – MBA preferred
  • Minimum of 15 years of progressive management experience in the financial services industry with at least 10 years’ experience working in Retail Collections Management
  • Prior experience with Collections Federal & State Regulatory environments (i.e. FDCPA, TCPA)
  • Collection system functionality and workflow expertise
  • Vendor management expertise
  • Prior experience with Dialers preferred
  • A natural leader with an open and outgoing manner. Able to influence a broad spectrum of individuals and lead them to function interdependently. Excellent leader as well as team player with the ability to build relationships and drive results without direct authority
  • Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
  • Strong ability to quickly and efficiently prioritize and re-prioritize resources subject to competing and changing initiatives coupled with strong organization skills
  • A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
  • An individual of the highest integrity, whose professional and personal conduct reflects favorably upon the company

Collections Resume Examples & Samples

  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary
  • Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues
  • Handles complex collection customer situations
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations
  • Performs additional duties as requested
  • Ensure that all steps necessary are taken to protect the interest of HDFS
  • Responsible for Protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures
  • Minimum of 2 years relevant experience or college degree
  • Adherence to high ethical standards of truthfulness, honesty and fairness
  • Proficient with computers systems
  • Keyboarding/data entry skills with moderate speed and accuracy
  • Ability to handle large volume of collection accounts and inbound customer calls
  • Flexible and open-minded
  • Ability to prioritize workflow to meet department objectives
  • Ability to work in a fast paced, time sensitive environment
  • Possesses good communication skills
  • Maintains confidentiality of account information
  • Maintains a solid attendance record, including tardiness and early outs
  • Proficient decision making skills
  • Must be flexible in terms of work shifts and days (weekend days and weeknights are required)

Coord, Collections Resume Examples & Samples

  • Coordinate with other departments and office staff to complete projects and paperwork, and keep the processes timely for each project
  • Coordinate on-site and off-site meetings and events, including hotel arrangements, catering, audio/visual needs etc
  • Coordinate employee related transactions (i.e. interviews, onboarding, etc.)
  • Coordinate record retention related tasks
  • Coordinate with facilities as needed
  • Prepare, distribute, and update memos, proposals, reports, graphs and charts, using a variety of software applications with a high degree of accuracy and timeliness
  • Assist in the tracking of departmental projects and provide reporting with corresponding supporting documentation
  • Copy and distribute new policies and update key documents that are rolled out from various departments/initiatives in the company
  • Open and distribute mail to the department
  • Supports leaders by preparing correspondence, sending documents, developing spreadsheets and copying
  • Research and resolve Collections related escalations
  • Ability to follow policies and procedures that have a direct financial impact on the company, if not followed or completed timely
  • Ability to investigate and research account data to help in determining the validity of customer service contact
  • Proficient in Issue Trak, Excel, Power Point, ACSR (CSG) and ICOMS
  • Experience in working closely with IT, Telecom, Business Intelligence, Access Management and Facilities resources
  • Associates degree or 3 years of related experience
  • Able to project a positive and professional attitude and have the ability to adapt to a changing industry and dynamic work environment
  • Ability to prioritize a daily workload to meet department deadlines
  • Ability to handle sensitive and/or confidential information appropriately
  • Strong analytical skills and attention to detail are essential
  • Must be an enthusiastic team player, but also be able to work independently with confidence
  • Must be a highly-motivated self-starter
  • Must possess excellent oral, written and interpersonal communication skills necessary to interface effectively with staff, department management and various other internal and external parties at multiple levels within the organization
  • Provide internal and external client support via phone and electronic mail
  • Microsoft proficiency required, including but not limited to PowerPoint, Excel, Word, Access, Outlook and Visio
  • Experience with Issue Trak, ACSR (CSG), ICOMs, Viewpoint and other reporting software is a plus
  • General knowledge of Collections
  • 1-3 years of previous experience in an Accounts Receivable, Collections, Billing, or related accounting field
  • 1-2 years of relevant experience in cable

Collections Team Lead Resume Examples & Samples

  • Resolves credit issues independently
  • Negotiates down payments with customers of and HP sales staff to allow customer to purchase above their credit limit
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
  • Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
  • May train new team members
  • Typically 4-6 years of experience in credit internally or in banking; or in collection
  • Developed accounting knowledge
  • Good computer skills
  • Strong understanding of customer's internal payment processes

Consumer Collections Assistant Manager Resume Examples & Samples

  • Monitor and manage daily account volumes and work flows to insure effective turnaround times and maximum customer experience
  • Ability to understand and manage human resource issues
  • Provide one on one coaching and feedback opportunities to staff through pre-scheduled meetings
  • Prepare and conduct performance reviews on a regular basis including career path development
  • Utilize operational reporting to monitor and manage daily work flows and account volumes
  • Meets and/or exceed all supervisory goals and objectives as defined by departmental standards
  • Ensure that all escalated customer issues are resolved within policy guidelines
  • Monitor team member’s job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances and walk-abouts)
  • Ensure proper coverage of critical job functions
  • Conduct interviews of potnetial new hires in collections
  • Assist with developing and executing strategies to meet or exceed departmental goals
  • Knowledge of consumer and commercial banking requirements including Federal/State laws (e.g. Fair Debt Collection Act, Privacy Act, Fair Lending)
  • Excellent oral communications; counseling and persuasion skills
  • Make independent decisions and exercise sound judgment
  • Ability to motivate in a competitive, repetitive and stressful environment

Collections Senior Manager Resume Examples & Samples

  • Responsible for all collections activities within Collections
  • Ensure performance tracking to Annual plan on NCL
  • Ensure target settings are in line with NCL Plan
  • Track each segment and sub segment of collections performance
  • Thinking and Input

Collections Resume Examples & Samples

  • Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures
  • Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts
  • Communicates with vendors on status of claims while continuing collection efforts
  • Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts
  • Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer
  • Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services
  • Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
  • It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures
  • 1-2 years of related experience
  • Knowledge of Daybreak or equivalent automated financial system
  • Previous experience with consumer credit replevin actions or insurance claims experience required
  • Previous heavy research experience in consumer finance environment or equivalent required
  • Effective/excellent oral and written communication skills and tact
  • Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
  • Detail-Oriented and highly organized
  • Above average volume of work
  • Displays a positive behavior both individually and in a team setting
  • PC Literate
  • Strong teamwork skills and the ability to interact effectively with all levels of staff
  • Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
  • Maintains good attendance and is punctual

Collections Grade Resume Examples & Samples

  • Receive inbound and make outbound calls to clients
  • Provide information and support to clients experiencing financial difficulty
  • Maintain contact with borrowers and have comprehensive recordings of borrower’s current situation
  • Collect applicable fees and default interest charges
  • Assess, review, recommend and undertake recovery action where appropriate
  • Maintain positive relationships with internal and external stakeholders
  • Follow-up and request information from stakeholders
  • Provide support to internal teams as required

Collections Assistant Auburn Hills Resume Examples & Samples

  • Process status updates to the servicing system and collections system, as appropriate
  • Responsible for organization of storage room, supplies and files
  • Responsible for obtaining titles for adverse action and distribution to the correct area
  • Process charge off transactions on servicing system and balance to general ledger
  • Investigate and identify loan accounts to identify bankrupt customers
  • Track all vendor expenses/invoices/bill statement for collections, foreclosure and ORE, send to controller for payment and balance to general ledger and record activity to retain record at the account level
  • Monitor correct approval authority and submission for cashier checks for the department
  • Record and balance all gains/losses and ORE expenses
  • Audit and retention of new charge-off accounts and ensure correct queue assignment
  • Archive collection reports, files for charge- off and adverse action
  • Process all paid charge-off accounts ensuring that the notes are stamped "Paid" and sent to the customer, and that accounts are sent inactive
  • Process discharges of mortgage and legal letters as requested
  • Responsible for incoming calls and transferring to the correct area
  • Process all payments for regular collections, Trustee, Agency, Claim, offsets, Disability & P&L Accounts for consumer loans; balances and sends through Proof area
  • Process of Adverse Action proceeds per regulatory guidelines and allowable add-on expenses
  • Investigate and correct all misapplied payments and reconcile recovery payments to general ledger

Manager, Global Commission Collections Resume Examples & Samples

  • Self Motivated
  • Cross functional team work
  • Good time management and sense of prioritization
  • Effective skills using Microsoft Office tools – excellent Excel skills
  • English fluent: written and oral
  • Second language a plus
  • Robust process skills
  • Ability to communicate in a respectful and assertive manner
  • Strong negotiating skill while maintaining a manner which shows tact and professionalism
  • Ability to proactively drive the assigned projects and reach the preset objectives
  • Experience operating in a fast pace, rapid change environment where matrix reporting and reliance on others is the norm to get things done

Specialist, Collections Resume Examples & Samples

  • Responds to written payor communications as indicated with appropriate action in timely manner
  • Requests patient dialysis treatment medical documentation from facilities for appeals
  • Requests insurance changes through billing system as required during collections process
  • Develops and maintains positive working relationships with clinical personnel, teammates and payor representatives

Medicare Spec-collections Resume Examples & Samples

  • Knowledge of UB-92 billing
  • Knowledge of 1500 billing
  • Knowledge of ICD-9/10 and CPT-4 coding
  • Ability to communicate effectively with employees, clients, and others

Advanced Counterintelligence Collections Course Resume Examples & Samples

  • We are actively seeking seasoned Counterintelligence Professionals to provide instruction to the Joint Counterintelligence Training Academy (JCITA) in support of the Counterintelligence Force Protection Source Operations Course
  • Our instructors perform a vital role in support of the Counterintelligence Community, training DoD personnel (special agents) in the fundamentals of planning and conducting Source Operations.)
  • RESPONSIBILITIES of this highly visible role will have our Instructors responsible for functions such as but not limited to; Course Development, curriculum development, student evaluations and course critiques
  • Knowledge of in-residence, mobile training, and distance learning via a learning management system (LMS) highly desirable
  • Candidates must be certified in Counterintelligence Force Protection Source Operations (CFSO) with field experience
  • Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position
  • Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight. Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
  • Seven to ten years experience in Source Operations (MSO, LLSO) Operational Cycle Tradecraft Operational and Intelligence Reporting Operational Security
  • Candidate must possess a Top Secret Clearance with eligibility for access to Sensitive Compartmented Information (TS/SCI)
  • Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position. Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight
  • Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
  • Must possess a TS/SCI security clearance
  • Former Special Agents Highly desirable
  • 5-7 years of experience in CI highly desired
  • Typically requires Bachelors degree with five to seven years of experience

Collections Lead Resume Examples & Samples

  • Delivers the service within agreed deadlines and at the required quality
  • Monitors statistics of Accounts Receivable Team ensures that productivity and quality targets are being achieved
  • Acts as an escalation point for all audit related issues raised by the client
  • Ensures the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communicates with the client to ensure that the Accounts Receivable department complies with the latest changes in the procedures
  • Actively seeks opportunities for continuous improvement initiatives
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Interprets day to day business objectives and prepares execute operational practice work programs
  • Ensures proper execution of processes by team
  • Reviews all incoming work for clarity, provides clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and responds appropriately
  • Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
  • Makes decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Manages workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
  • Prepares and analyzes complex reports information and formulate conclusions
  • Ensures that all of the client responsibilities occur in accordance with the statement of work and service level agreement with clients
  • Acts as subject matter expert for team members and peers
  • Minimum of 3 years' business to business collections experience
  • Minimum of 3 years' of experience managing and developing teams of professionals
  • Minimum of 2 years' of experience with escalation management and managing projects to established SLA s
  • Minimum of 2 years' of experience in a customer facing operations environment
  • Experience with Oracle ERP accounting system
  • Experience managing project operations to daily goals and deliverables
  • Demonstrates experience in technical work environments with tech savvy teams
  • Reporting and analytics experience

Modern Collections Resume Examples & Samples

  • Focus on achieving and exceeding individual sales goals
  • Maintain a consistent high level of customer service by creating and developing excellent client relationships
  • Proactively generate Utilize Saks Fifth Avenue's online clienteling resource tools to record and maintain client information and preferences to drive your business
  • Focus all efforts on providing an exceptional customer experience
  • 2+ years of sales experience preferably in a customer focused environment. Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
  • Effective interpersonal, verbal and communication skills
  • Ability to work effectively using available technology such as electronic register and clienteling systems, CBT terminals, etc
  • Energy, attention to detail, initiative, and enthusiasm are required
  • Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays

Collections Resume Examples & Samples

  • Contacts outside parties to collect or clarify documentation
  • May work on more complex projects with assistance and oversight of senior staff and managers
  • Analyzes and evaluates all legal documents required during the foreclosure
  • Works with foreclosure attorneys to resolve issues that prohibit foreclosure
  • Makes recommendations to continue with foreclosure or charge off
  • Processes all funds received during the foreclosure process
  • Prepares foreclosure bid requirements
  • Escalates issue files to management where necessary

Team Senior Collections Resume Examples & Samples

  • Monitor, delegate and prioritise resources across queues to ensure SLAs are met
  • Provide technical/specialist support for processing of complex requests
  • Provide technical account actioning support and guidance to team for complex or escalated requests
  • Escalate issues/faults/incidents in a timely manner and managed through to resolution
  • Encourage, coach, mentor and motivate team members
  • Recommend coaching and/or development plans to Team Leader for team members

Inbound Collections Resume Examples & Samples

  • Collect payments from patient with outstanding balances
  • Analyze requests for reactivation
  • Complete special assignments involving A/R research and resolution as assigned
  • Minimum of six (6) months billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
  • Minimum of 6 months in a call center environment required
  • Experience with Oracle Financials preferred
  • Experience with payment plan negotiations preferred
  • Experience with resolving escalated issues preferred

Specialist Collections Resume Examples & Samples

  • Manage complex / critical portfolios in accordance with Service Level Agreements. Responsible for the portfolios to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
  • Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives and drive efficiency to deliver the same on a timely basis
  • Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyse system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data
  • Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues
  • Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided
  • Respond to individuals in manner and timeframe promised, or follow up to explain status
  • Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy
  • Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed
  • Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures
  • Prepare and compile various reports as required for special studies and projects

Summer Intern, Collections Resume Examples & Samples

  • Verify payment status of outstanding invoices
  • Review daily cash application report for discrepancies
  • Work to keep Hub Group External DSO to acceptable levels
  • Update Sr. collection specialist through reporting of collection issues for past term balances of assigned aged receivables
  • Enter and update collector contacts in the operating systems
  • Obtain the needed documentation to attach to the invoice
  • Perform other special projects and duties as assigned
  • Must be enrolled in an Undergraduate Degree Program, preferably business emphasis
  • Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
  • Proficiency with software programs such as MS products, and Lotus Notes is preferred; data entry skills are required
  • Must be a team player with high energy and strong organizational and problem solving skills

Collections Resume Examples & Samples

  • Acquire, distribute and maintain supplies and equipment used in blood collection or warehousing operations
  • Maintain and perform quality control on equipment and supplies, rotate inventory and assure that supplies are stored and distributed in compliance with quality control standards
  • Maintain appropriate stock levels and orders supplies as needed
  • Prepare kits in accordance with established directives
  • May clean and repack containers with supplies, solutions, and equipment for bloodmobiles
  • Prepare for deliveries by verifying orders, loading vehicles and maintaining route supply inventory to ensure prompt delivery of products to customers
  • High school diploma or the equivalent is required
  • Active Driver’s license
  • Ability to carry moderate weight is required
  • Inventory control experience is preferred

Collections Specialist, Creditea México Resume Examples & Samples

  • Fluent in verbal and written Spanish and business English(essential)
  • Innovative, inquisitive
  • A great communicator and listener
  • Strong organizational skills to prioritize tasks and maintain an organized, professional office
  • Attention to detail and be results focused
  • Self-assured: cool and calm under pressure. Demonstrated skill of following through on tasks and look for opportunities to step up to new challenges
  • Be self-motivated and commercially minded
  • Proactive and performance driven nature
  • Have high personal energy and enjoy a lively environment
  • Be flexible and welcome change/improvements
  • Likes to put themselves