Collections Rep Resume Samples

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CS
C Schoen
Casandra
Schoen
75663 Bethel Overpass
Dallas
TX
+1 (555) 686 6757
75663 Bethel Overpass
Dallas
TX
Phone
p +1 (555) 686 6757
Experience Experience
04/2015 present
Boston, MA
Senior Collections Rep
Boston, MA
Senior Collections Rep
04/2015 present
Boston, MA
Senior Collections Rep
04/2015 present
  • Performs statistical and analytical reporting of default management accounts
  • Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
  • Ensure company policy is being followed concerning lock off and delivery to delinquent customers. Provide reports to the credit and collection manager and credit and collections supervisor for distribution to the area directors
  • Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
  • Manages work assignments. Actively participates in the staffs monthly review process
  • Directs and assists in the operational and technical functions of the unit
  • Performs other duties as assigned
07/2011 10/2014
Dallas, TX
Collections Rep, Post
Dallas, TX
Collections Rep, Post
07/2011 10/2014
Dallas, TX
Collections Rep, Post
07/2011 10/2014
  • Uses various collection systems to update customers’ accounts and to send correspondence
  • Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and all private mortgage insurer’s (PMI) rules and guidelines
  • Motivates staff to obtain individual and unit objectives
  • Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
  • May initiate and prepare files for repossession, charge-off, NOD and skip trace
  • Responds to written correspondence
  • Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act
12/2005 05/2011
Detroit, MI
Collections Rep
Detroit, MI
Collections Rep
12/2005 05/2011
Detroit, MI
Collections Rep
12/2005 05/2011
  • Works in BAR or PCS work file as assigned
  • Maintains daily work file, assigned reports and or special projects. Works in BAR or PCS
  • Coordinate with A/R representatives to process credit memos against customer's accounts (discounts, price adjustments, etc.)
  • Work closely with the field sales team to resolve payment issues
  • Ascertains account information and updates makes necessary corrections in regards to the insurance data or patients registration
  • Assist in investigating and resolving unapplied cash receipts
  • Performs all other duties as assigned
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Georgia Southern University
Bachelor’s Degree in Accounting
Skills Skills
  • Ability and Knowledge of Basic Computer Skills
  • Good knowledge of consumer and or mortgage collection activities
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
  • Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Strong Negotiation and Verbal Communication Skills
  • Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
  • Reviews, approves and monitors repossessions assignments for Auto, RV and Marine, if applicable. Prepares inventory for liquidation
  • Excellent problem resolution experience and client advocacy skills
  • Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
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7 Collections Rep resume templates

1

Collections Rep Team Lead Resume Examples & Samples

  • Ensures default management functions are executed with accuracy, efficiency, and is in compliance with Bank policy and procedures as well as regulatory standards
  • Receives customer escalation calls and attempts to reach an amicable resolution
  • Communicates effectively with internal and external customers
  • Performs training for new hires and assists supervisor daily in continual training and development of assigned support staff; ensures the performance objectives are being met; and makes recommendations concerning staff performance
  • Collaborates with manager to establish and communicate performance standards and objectives to all staff. Completes performance reviews, audit reviews, staffing, reporting and training in conjunction with manager
  • Acts as a lead in various duties
  • Operating, monitoring, and compiling reports
  • Delegating various assignments to default management staff
  • Reviewing and approving documents
  • Submitting work orders
  • Verifying all corrections and adjustments have been made upon receipt of completed work
  • Monitors staff’s adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations, Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
  • High School Diploma or GED require
  • Minimum 2+years of consumer and or mortgage collection experience with emphasis on telephone contact
  • Good knowledge of collection policies and practices
  • Thorough knowledge of consumer and residential real estate loan products and related servicing procedures and requirements
  • Good understanding and knowledge of internal loan processes and governmental regulations and extensive compliance requirements
  • Good knowledge and understanding of Fair Debt Collection Practice Act, Collection Laws and Fair Credit Reporting Act
2

Collections Rep-monthly Bonuses Resume Examples & Samples

  • Effective verbal and interpersonal skills
  • Essential computer skills
  • Ability to work with a team setting and be supportive of the team members
  • Ability to work successfully in a fast paced environment
  • One or more years call center customer service or collection experience
3

Senior Collections Rep Resume Examples & Samples

  • Ensures adequate training for staff to effectively collect on delinquent loans, leases, lines of credit, credit card, overdraft and mortgages, including bankrupt accounts as applicable to their job responsibility. Understands and meets all requirements for investors and insurers if applicable
  • Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
  • Manages work assignments. Actively participates in the staffs monthly review process
  • Complete knowledge of FDCPA, SCRA, FCRA and all other collection related Acts
4

Assoc Collections Rep Resume Examples & Samples

  • Submits third party claims on the electronic billing system or prints to paper if appropriate, with necessary edits to ensure compliant billing practices
  • Reports any variances in workload to the Billing Supervisor
  • Reviews claims for accuracy and verification of diagnostic/procedural coding and provides documentation required for complete billing
  • Documents claim mail dates to initiate the follow up process
  • Maintains ongoing knowledge of Medicare, Medicaid and all other third party billing requirements
  • 1 to 2 years of college or business experience
5

Collections Rep, PRE Resume Examples & Samples

  • Oversees analysis of financial information to make appropriate repayment agreements for customers with delinquent accounts
  • Motivates staff to obtain individual and unit objectives
  • Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
  • Years of functional/professional experience: 2+ years in collections
  • Years of supervisory or managerial experience: 1+ years as a supervisor or 2+ years as a lead in a collections group
  • Complete knowledge of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act
  • Thorough knowledge of investor/insurer agency relationships and guidelines
  • Experience with federal, state and agency compliance as it relates to default management
6

Collections Rep Resume Examples & Samples

  • Reconcile accounts and correct misapplied funds
  • Assist in investigating and resolving unapplied cash receipts
  • Coordinate with A/R representatives to process credit memos against customer's accounts (discounts, price adjustments, etc.)
  • Maintain Collection notes for follow-up and keep track of pending issues with customers
  • Responds to customer telephone inquiries about invoices, service and product billing, price discrepancies, provides customers with copies of statements, bills, etc
  • Work closely with the field sales team to resolve payment issues
  • Minimum of 1-3 years’ experience in collections or accounts receivable role
  • Experience in business-to-business collections preferred
  • Knowledge and experience using Credit and Collection software
  • Excellent working knowledge of Microsoft Excel, specifically experience using pivot tables and v-lookups
  • CRM knowledge a plus but not required
  • Ability to handle changing priorities and meet deadlines on a daily basis
  • Excellent customer service and telephone skills. Must be detail-oriented and well organized
  • Experience with SAP, Oracle, or other enterprise-level software preferred
7

Senior Consumer Collections Rep-late Stage Resume Examples & Samples

  • Must be able to train and coach other reps
  • Excellent negotiation and time management skills mandatory
  • A solid understanding of all aspects of the Siebel application
  • A minimum of 3-5 years previous Automotive collections experience
  • Excellent computer skills, including proficient in Microsoft Office Suite
  • Must be able and available to work up to 9:00p.m. in specified region to be considered a viable candidate for this role, and mandatory Saturdays as needed
8

SFS Collections Rep Resume Examples & Samples

  • Work with charge-off customers on their deficiency balances and attempt to bring current
  • Post payments and maintain records on charged off accounts
  • Assign charge-off accounts to attorneys for legal action
  • Work closely with attorneys on deficiency balances
  • Attend court cases as needed
  • Monitor bankrupt charge off accounts
  • Assist adjusters on delinquent accounts
  • Represent the bank at court hearings
  • Bachelor’s degree (B.A.) or equivalent preferred and/ or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
  • Extensive knowledge of all Microsoft Office programs, i.e. Word, Excel, Outlook
  • Ability to provide transportation to and from the court house
9

Senior Collections Rep Resume Examples & Samples

  • Ensure company policy is being followed concerning lock off and delivery to delinquent customers. Provide reports to the credit and collection manager and credit and collections supervisor for distribution to the area directors
  • Ensure all Fair Debt Collection Practices Act rules and regulations are strictly adhered to and followed
  • Ensure collection operations call completed with integrity and with high customer service standards
  • Maintain a high level of customer service, quality and productivity
  • Manage assigned portfolio of accounts to ensure departmental standards are met or exceeded
  • Ensure compliance with departmental and company policy and procedures on a daily basis
  • Monitor daily operational performance and reporting requirements
  • Additional duties and responsibilities as required
  • Excellent PC skills (Proficient with Microsoft Word, Excel, Internet and E-mail communications)
  • Excellent communication and organizational and workload tracking skills
  • Working knowledge and experience with FDCPA rules and regulations
  • Knowledge of customer account research, account reconciliations, account receivable past due aging and customer dunning process
  • Ability to recommend/code accounts for return to collections/districts and or placement with outside collection agency
  • Associated degree in Accounting or equivalent experience
  • 1-2 years Consumer and/or Commercial collections experience
10

Collections Rep TL PRE Resume Examples & Samples

  • Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
  • Uses various collection systems to update customers’ accounts and to send correspondence
  • Good knowledge of consumer and or mortgage collection activities
11

Collections Rep Resume Examples & Samples

  • At least 12-18 months Collections or customer service experience with bank products
  • PC/ Microsoft Office and predictive dialing experience
  • At least 1 years Bilingual (Spanish) preferred
  • Effective communication skills; ability to negotiate to meet objectives
  • Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms
  • Knowledge of all applicable collection laws including FDCPA and GLB
  • Thorough knowledge of overdraft, credit card, and consumer loan portfolios
  • Ability to assist in collection efforts on mortgage portfolio
  • Working knowledge of Repayment Plans, GSE requirements, as well as all applicable state regulations
12

Collections Rep, Post Resume Examples & Samples

  • Monitors skill level of staff and provides necessary training. Informs staff of new or revised policies and procedures
  • Performs statistical and analytical reporting of default management accounts
  • Responds to written correspondence
13

Collections Rep Senior PRE Resume Examples & Samples

  • Directs and assists in the operational and technical functions of the unit
  • Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
  • Years of functional/professional experience: 4+ years in collections
  • Years of supervisory or managerial experience: 2+ years as a supervisor
  • Complete knowledge of consumer and or mortgage products
14

Collections Rep Resume Examples & Samples

  • Supports and adheres to personnel policies and programs which specify privileges and responsibilities of employment, including compliance with an adverse incident reporting system, quality improvement program, patient safety initiatives, and risk management program
  • Organization– Proactively prioritizes needs and effectively manages resources and time
  • Customer Orientation – Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Decision Making– Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
  • Contributing to Team Success–Actively participates as a member of the Center’s team to move the team toward the completion of goals
  • Technical Skills –
  • Minimum (1) year of experience in a medical office setting highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred
  • Knowledge of managed care payers and medical terminology is preferred
15

Collections Rep-spoc-collections Resume Examples & Samples

  • Responsible for meeting established performance standards (Roll backs, Repayment terms, Reinstatements, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service
  • Any other job responsibilities requested by management
  • Ability to meet department attendance guidelines, with shifts that include evenings, weekends, and overtime as scheduled
  • Persuasive and professional communication skills
  • Strong Customer Service soft skill abilities
  • Strong verbal and written communication skills and good telephone techniques
  • A strong numeric aptitude, problem solving and analytical skills
16

Collections Rep Resume Examples & Samples

  • Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
  • Provides written and verbal responses to customer inquiries as needed
  • Ability and Knowledge of Basic Computer Skills
  • Strong Negotiation and Verbal Communication Skills
  • Experience in Skip Tracing
  • Must be familiar with FDCPA guidelines
  • Reasoning and Critical Thinking Ability
  • 2+ years previous Call Center experience required, with a minimum of 2 years in a Collections environment
17

Collections Rep-hach Resume Examples & Samples

  • Contact customers daily to resolve past due accounts and to determine how to prevent future payment delays. (Heavy call volume - approximately 300-400 incoming and outgoing phone calls per week)
  • Negotiate payment plans or schedules with delinquent customers
  • Maintain accounts daily within credit guidelines based considering
  • High School Diploma or GED required
  • Basic knowledge of accounting required or 2-year degree in Accounting or Finance preferred
  • Minimum of 2 years experience working with credit or collection preferred
  • Strong customer service skills required
  • Ability to communicate professionally both verbally and in writing required
  • Strong Microsoft Office skills including Excel and word processing
  • 10-key by touch preferred
  • Minimum of 50 wpm typing
18

Assoc Collections Rep Resume Examples & Samples

  • Complete and independently manage account follow-up based on preset follow-up guidelines defined by payor type and account balance
  • Daily focus on attaining productivity standards, recommending new approaches for enhancing performance, and productivity when appropriate
  • 3 years collections experience and medical terminology preferred
  • Quantitative skills: Ability to calculate expected reimbursement based on contract rates or fee schedules
  • Familiarity with the 835 transaction code set
19

Collections Rep Resume Examples & Samples

  • Works accounts receivable in assigned area to maximize reimbursement. Utilizes knowledge of PPO, HMO, Government, and DME guidelines
  • Contacts various payers and patients to collect on outstanding accounts. Tracks and enters all calls for documentation, trending and reporting
  • Identifies patterns of insurance concerns that directly impact cash flow
  • Handles multiple insurance and patient incoming calls and responds to each call in an efficient, effective, and professional manner
  • Ascertains account information and updates makes necessary corrections in regards to the insurance data or patients registration
  • Maintains ongoing knowledge of third party billing requirements. Understands billing timeliness and urgency in meeting all claims and filing deadlines. Keeps current with knowledge of professional payer contracting agreements
  • Maintains daily work file, assigned reports and or special projects. Works in BAR or PCS
  • Balances and closes batches in a timely manner
  • Works in BAR or PCS work file as assigned
  • Reviews and responds to Insurance and/or Patient correspondence timely
  • Reviews and responds to site correspondence timely
  • Reports to supervisor any concerns or discrepancies in a timely manner
  • Attends department meetings
  • Audits and reviews daily task to ensure accuracy and completeness prior to end of shift
  • Meets productivity, collections and quality goals/standards
  • Knowledge of medical billing and collecting
  • Excellent problem resolution experience and client advocacy skills
  • Requires good written and verbal communications skills to communicate effectively with individuals at all
20

Assoc Collections Rep Resume Examples & Samples

  • Verify claim is received by commercial payor timely in accordance with the timely filing limits of the contractual agreement and/or state or federal regulations
  • Monitor accounts receivable daily through worklists and check claim status through payor claims department or online to ensure proper claims processing
  • Complete periodic payor phone calls to confirm claim status and drive claim resolution as dictated by department collections policies
  • Document follow-up activity or pertinent notes (e.g., date of receipt, reference number) within the system of record to track and record overall claim process history
  • Obtain and submit any necessary documentation to support claim processing if required by the contractual agreement, payor guidelines, or state or federal law
  • Report any critical account issues or barriers in the collections process to the Co-Op PFS Manager
  • Trend and document ongoing payor issues and notify PFS management
  • Ensure that all activities related to hospital collection functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance
21

Assoc Collections Rep Resume Examples & Samples

  • Tracks the basic denials, e.g. eligibility, to identify issues and escalates to the Supervisor for systematic
  • Requires 1 year medical billing and or collection experience in a healthcare setting with data entry skills
  • Excellent telephone etiquette
  • Must have a professional and mature demeanor
  • Excellent organizational skills and ability to prioritize tasks/projects
  • Ability to work in a fast-paced department and handle multiple tasks, work with interruptions
  • Coding Knowledge (CPT/ICD9/HCPS) highly desirable
  • Previous experience in electronic billing format
22

Senior Collections Rep Resume Examples & Samples

  • Works accounts receivable in assigned area to maximize reimbursement. Utilizes knowledge of PPO, HMO, Government, and DME billing guidelines-30%
  • Updates registration and insurance data, analyze data, review records-10%
  • Reads and reviews EOB’s for appropriate response to situation.-10%
  • Determines credit worthiness of patients, formulates credit and collection process according to guidelines
  • Other duties may be assigned as needed