Collector Resume Samples

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AH
A Herzog
Ashlynn
Herzog
98826 Abshire Knolls
Philadelphia
PA
+1 (555) 509 9295
98826 Abshire Knolls
Philadelphia
PA
Phone
p +1 (555) 509 9295
Experience Experience
12/2016 present
Detroit, MI
Senior Collector
Detroit, MI
Senior Collector
12/2016 present
Detroit, MI
Senior Collector
12/2016 present
  • Maintain working relationships with Branch Managers, District Managers and Area Directors
  • Assist Management on various special projects including but not limited to working with the IT Department on program requests
  • Establish financial difficulties and assist account holders to manage their repayments
  • Knowledge of how to work correspondence and ensure it has been worked
  • Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility
  • 65% Manage past due portfolio accounts according to established collection strategies. Document customer contact and correspondence regarding delay of payment
  • Perform collection activities on front end delinquent accounts up to recovery stage
08/2014 08/2016
Boston, MA
Lead Collector
Boston, MA
Lead Collector
08/2014 08/2016
Boston, MA
Lead Collector
08/2014 08/2016
  • Maintaining debtors ageing according to policies and procedures
  • Reports on progress of trainees and personnel to manager during training period
  • Provides scheduled or on demand backup for Customer Service, answering phones and following up with patients and departments as necessary
  • Responsible for the identification and referral of stressed accounts during the monitoring
  • Responsible for managing the schedule, time keeping, and payroll if necessary
  • Conducts all training, including but not limited to new hire, refresher and compliance
  • Providing adhoc reporting as and when requested
05/2011 07/2014
Philadelphia, PA
Collector
Philadelphia, PA
Collector
05/2011 07/2014
Philadelphia, PA
Collector
05/2011 07/2014
  • Provide feedback to management concerning possible problems or areas of improvement
  • Prepare accounts for transfer to workout based on delinquency providing all the necessary documentation to the Workout department
  • Work with field office personnel and AR Management to identify process deficiencies and implement established best practices
  • Develops innovative resolutions to delinquency within established authority and guidelines and acts independently within established guidelines
  • Providing input and assisting with training of new employees
  • Performs such other duties as may be assigned by supervisor or Management
  • To work closely with the business facing members of the Collections Team to ensure effective management of queries / disputes to remove obstacles for payment
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
University of California, Irvine
Bachelor’s Degree in Accuracy
Skills Skills
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
  • Ability and Knowledge of Basic Computer Skills
  • Basic accounting knowledge, able to tell difference between debit and credit
  • Demonstrate excellent communication skills (oral and written) basic math and strong problem solving and negotiations skills
  • Advanced Excel skills, and basic knowledge of Oracle or SAP desirable
  • Basic skills- able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
  • Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately
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1

Ccb-mb-dialer Collector Resume Examples & Samples

  • Collect past due mortgage accounts
  • Negotiate payment arrangements
  • Offer suggestions/programs on how to meet their obligations, where appropriate
  • Advise of the possible consequences of not meeting the obligations
  • May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
  • At least six months of telephone customer contact experience preferred
  • Telephone customer contact experience preferred
  • Bilingual in Spanish is highly desirable
  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
  • Good analytical, communication, and negotiating skills
  • Ability to work well on a team and focus on results; adaptable and flexible
  • High school diploma or GED preferred
2

Dialer Collector Resume Examples & Samples

  • Strong analytical skills and critical thinking to be used in financial counseling, evaluation and interpretation of complex informationDemonstrated strong organization and attention to detail skills
  • Good oral and written communication and problem solving skills
  • Ability to learn rules, regulations, laws and methods of collection and due diligence
3

Recovery Collector Resume Examples & Samples

  • Minimum 2 years experience in Loss Mitigation/Collections required; specifically in a multi-system collection environment and preferably with a background working real estate portfolio
  • Bankruptcy knowledge and experience a plus
  • Experience in short sales negotiations preferred
  • Understanding of FDCPA, consumer credit laws, financial analysis and bankruptcy knowledge preferred
  • Strong computer keyboard/typing skills are required
4

Collector, Collections Resume Examples & Samples

  • Understand and achieve the prescribe defined targets within role to effectively collect on delinquent account
  • Identify, assess, and mitigate risk to the bank through use of exemplary
  • Apply sound judgment with utilization of discretionary limits where applicable
  • Use of analytical thinking to evaluate root causes for arrears
  • Rehabilitate credit worthy customers/clients
  • Exemplary conflict management & resolution strategies to effectively
  • Exemplary persistence and tenacity to achieve productivity within each customer encounter
  • Lead/participate in project and team meetings interacting and collaborating with team member and other deparments as appropriate
  • Thorough in-depth customer/client service understanding from a collection perspective
  • Advanced analytical and problem solving skills
  • Post-secondary education an asset
5

Collector Resume Examples & Samples

  • Passionfor helping customers and good interpersonal skills
  • Must bea self starter with a high level of commitment and flexibility
  • Theideal candidate would be innovative, creative, proactive and tenacious
  • Careeroriented with a demonstrated ability to work independently and in a teamenvironment with enthusiasm
  • Strongcommunication, analytic and negotiation skills
  • Solidmultitasking and decision-making skills
  • Demonstrated flexibility to adapt to a constantly changing environment
  • Willingness to enroll in external courses and pursue continuous learning
6

Collector Resume Examples & Samples

  • Bilingual - Must be fluent in Spanish/English
  • Fluency in Spanish written communication
  • Ability to multi-task using various computer screens
  • Must be able to work independently and in teams
  • Self-motivated and results-oriented
  • Ability to handle multiple chat customers simultaneously
  • Previous Collection experience
  • Previous Call Center experience
  • Desire to resolve customer issues a must
  • Learn rapidly /understand concepts quickly
7

Collector Resume Examples & Samples

  • Passion for helping customers and good interpersonal skills
  • Must be a self starter with a high level of commitment and flexibility
  • The ideal candidate would be innovative, creative, proactive and tenacious
  • Career oriented with a demonstrated ability to work independently and in a team environment with enthusiasm
  • Strong communication, analytic and negotiation skills
  • Solid multitasking and decision-making skills
8

Collector, Collections Resume Examples & Samples

  • Conduct searches for related customer accounts on various Bank systems
  • Use sound judgment when applying procedures; changing block codes, credit revoking
  • And/or canceling
  • Formulate decisions on accounts for the appropriate course of action and
  • Document on the Bank’s Collection System
  • Attention to detail while documenting all call activity and conversations on
  • Respective system(s)
  • Lead/participate in project and team meetings/huddles, interacting and
  • Complete additional assignments as needed
  • Post-Secondary education in Business Administration or related discipline
  • 2 to 5 years of related Lending or Collection experience
  • Knowledge of standard desktop applications used by the business unit - MS Excel and MS Word
  • Excellent knowledge of BMO systems and applications MECH/Pathways Connect, Office Connect, Optimizer, Web IR, O-live, Equifax & Trans-union, NCCS, CCAPS, TSYS and CACS
  • Knowledge of the Bankruptcy and Insolvency Act and related legislation
  • Excellent written and oral communication skills
  • Excellent investigation skills
  • Ability to multi-task in a fast-paced environment and meet deadlines
9

Dialer Collector Resume Examples & Samples

  • Call customers and receive calls from customers to work-out payment arrangements
  • Determine reasons for non-payment
  • Navigate and toggle amongst multiple computer programs. Document accounts
  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures
  • Ability to complete repetitive tasks over a long duration of time
  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
  • Strong PC experience and typing skills preferred
10

Collector Resume Examples & Samples

  • College graduate with at least 1 year relevant working experience in banking or finance industry
  • Fluent in spoken English/Cantonese/Putonghua
  • Service oriented in handling accounts in the early stage of delinquency
  • Willing to work overtime/shift duty including overnight shift and holidays
  • Good typing and computer skills
11

Chargeback Collector Resume Examples & Samples

  • Contact accounts with prepared spreadsheets and evidence that is accurate and credible. Presentation of claims researched must be professional and should result in financial recovery of invalid claims
  • Finale approval of all claims is approved by the Claims Resolution Manager
  • Verify if customers shipping requirements are meet based on the retailer most current routing guide. Determine if the requirement can be achieved by our operational teams through alerting our warehouses of chargeback deductions that are not in line with the retailer's vendor routing guide
  • Research Chargebacks resulting from non-compliance with account's routing requirements as well as Chargebacks relating to terms of sale
  • Communicate with accounts and designated research contacts within our organization via telephone, e-mail, and direct personal contact to determine validity of chargeback
  • Collect on invalid Chargebacks (i.e. price discrepancies, traffic violations, excessive discounts, shortages, EDI related violations, etc.) by contacting account and providing backup documentation to prove why the charge is invalid
  • Occasionally negotiate pre established settlements with supervisory assistance
  • Provides, bills of lading, vendor agreements and purchase orders to collect invalid claims to the retailer's accounts payable, transportation and vendor compliance analyst. This communication includes verbal, written and back up documentation needed in order to collect and resolve chargeback deductions
  • Contacts internal warehouse, customer service and sales teams when claims are determined to be valid, this is necessary in order to have the Chargebacks authorized by signature
  • Experience in a distribution, credit or customer service environment (3-5 yrs combined)
  • Experience in collections
  • Experience in SAP, Excel and Microsoft Office Suites
12

Collector Resume Examples & Samples

  • 3 years or more of Collection experience. Credit card collection a plus
  • Knowledge of applicable state and federal regulations-especially fair debt collection practices (FDCPA)
  • Bilingual English and Spanish required
  • High Scholl diploma required
  • Must be flexible with hours worked (Required to work 5 hours on Saturdays with a day off during the week....40 hour work week.)
13

Multi Stage Collector Resume Examples & Samples

  • Record all collection efforts via the collection system ensuring that all accounts are noted accurately
  • Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines
  • Basic mathematical and analytical skills
14

Late Stage Collector Resume Examples & Samples

  • Contact delinquent customers to obtain payment commitments designed to resolve delinquency
  • Identify, evaluate, and resolve reasons for delinquency
  • Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable
  • Execute department strategy plan to collect delinquent accounts
  • Stay in compliance with the 53rd QA Desktop Procedure guidelines
15

Senior Collector Resume Examples & Samples

  • Oversee, assist and train collectors with their queue/work as needed
  • Maintain oversight of monthly reports to ensure compliance; seek assistance from Manager as needed
  • Monitor queue
  • Send delinquent notices to borrowers
  • Post payments and make adjustments/reversals to payments as needed
  • Develop payment plan to cure arrears
  • Maintain professional appearance and demeanor
  • Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices) and be capable of setting up and tracking bankruptcy cases and memorandum for both escrow and legal departments
  • Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus)
  • Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers
  • Attend meetings and prepare follow-up as needed
  • Manage documents, files and electronic information in an organized, efficient and secure manner
  • Send loss mitigation packages to borrowers as needed or upon request
  • Assist Management on various special projects including but not limited to working with the IT Department on program requests
  • Ability to train new employees on the policies and procedures required to be a successful and productive collector
16

Collector Resume Examples & Samples

  • Call delinquent borrowers
  • Send requisite Demand and Acceleration letters in timely manner
  • Prepare waiver/dri/payment plan requests
  • Review collateral loan documents
  • Assist in monthly reports (Fannie, Freddie, PMI)
  • Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices)
  • Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options
  • Bachelor’s degree (B.A.) from four year college or university
  • One to two years related experience and/or training; or equivalent combination and experience
17

Collector, Collections Resume Examples & Samples

  • Understand and achieve the prescribe defined targets within role to effectively collect on delinquent accounts
  • Identify, assess, and mitigate risk to the bank through use of exemplary negotiation techniques and professional conduct
  • Liaises with internal and external business partners (lawyers, agencies, property management companies)
  • Exemplary conflict management & resolution strategies to effectively manage control of situations
  • Lead/participate in project and team meetings interacting and collaborating with team members and other departments as appropriate
18

Recovery Collector Resume Examples & Samples

  • Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc
  • Execute a plan to collect early delinquent accounts
  • Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions
  • Insures completion of all projects and/or additional assignments assigned to them using Amtrak, Mobius and/or Excel
  • Skip Trace accounts when applicable
19

Collector, Collections Resume Examples & Samples

  • Accountable for the management of National Repossession portfolio through the assignment of accounts
  • Understand, achieve or exceed prescribe defined targets within role to effectively resolve repossession portfolios to minimize loan loss
  • Effectively liaise with Collection centres in Calgary, Montreal, Toronto and external business partners through use of exemplary customer/client service
  • Apply exemplary persistence and tenacity to timely review and reporting of repossession costs and losses to the Line of Business and Director of Collections
  • Identify, assess, and mitigate risk to the bank through use of exemplary negotiation techniques
  • Negotiate and/or develop appropriate repayment plans within established timeframes
  • Attention to detail while documenting all collection activity and customer conversation on respective Bank Collection systems
  • Use sound judgment in the recommending the appropriate course of action in commencing legal action, write-off or abandonment of account(s)
  • Post-secondary education in Business Administration or related discipline
  • Minimum 2 - 5 years previous Collections or Lending experience
  • ·Ability to prioritize and work under pressure
  • Excellent customer/client service skills
  • Strong interpersonal and team-working skills
  • Excellent communication skills in written, verbal and listening
  • Advanced analytical and negotiation skills
  • Strong knowledge of BMO system knowledge CACS, NCCS, Pathway Connect/MECH
  • Strong knowledge of word, excel, and internet usage
  • Working knowledge of consumer lending products
  • Knowledge of PPSA legislation and legal remedies an asset
20

Collector Resume Examples & Samples

  • May require overtime and schedule adjustments based on business need
  • Good verbal communication and negotiation skills
  • Proficient use of computer based programs in a fast paced environment
21

Mys Ctsm Jb Collector Resume Examples & Samples

  • To review customer payment histories by identifying delinquent accounts and follow efficiently the customer ageing balance
  • To handle customer dunning for a set of customers
  • To perform customer account reconciliation
  • Ensuring team targets set are met and overall departmental objectives are achieved
22

Collector Resume Examples & Samples

  • Demonstrate communication skill
  • Self motivated Collection or Telemarketing experience is benefit
  • Able to show courtesy and empathy in dealing with customers
  • Ability to work well individually or as a team member
  • Able to work during weekends
23

Collector Resume Examples & Samples

  • Initiate and document periodic review meetings
  • Continuous follow-up of statement of accounts, both internally and externally
  • Analyze and support resolution of disputes
  • Advice to the Treasury & Credit manager on payment terms and credit limits for (new) customers
  • Provide input on cash flow forecasting
  • Execute sales of receivables
  • Financial Acumen and skills
  • Ericsson wide knowledge & skills (other Functional Area)
  • Business Understanding
  • Ericsson Business process
  • Customer Insight
  • Fundamental leadership skills
  • A degree in Business Administration, Finance, Accounting, Economics or equivalent
  • Knowledgeable in Treasury and Credit management practices
  • Ability to communicate in the customer's preferred language, as well as an openness to and respect for other cultures
  • Primary country and city: Algeria (DZ) || Alger || Algiers || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
24

Collector Resume Examples & Samples

  • 10 years of collection experience
  • Post-secondary degree/diploma in Business/Finance/Accounting is an asset
  • Knowledge of accounting and intermediate experience in the use of Excel for reporting
  • Understand the reconciliation process
  • Excellent collection and problem solving skills
  • Customer satisfaction skills
  • Understanding of computer processes to assist in system testing
25

Collector Resume Examples & Samples

  • 4) Complete day–to–day work requirement and collections activities
  • 5) Make recommendations to Collection Supervisor when actual requirements are insistent with collection policy / procedures including all changes unit’s collection efforts
  • 6) Achieves performance / productivity targeted / standard ( Delinquency rate, Productivity Standard etc. )
  • 7) Complete all special assignment within target date / time frame
26

Collector Resume Examples & Samples

  • Telephone contact on all past due accounts assigned or as requested by supervisor
  • Communicate and interpret problem situations with clients and supervisor personnel
  • Maintain a detailed diary of all communications
  • Evaluate and properly code the receivables system concerning disputes and deductions
  • Prepare and forward formal demands made against account debtors and prepare the account for third party authorization and action
  • High School education or equivalent
  • Above average communication skills
  • A working knowledge of PC applications and computer entry skills
  • Ability to deal with confidential material in a professional manner
  • Previous experience in a commercial collections environment
  • Demonstrated proficiency in communications
  • Demonstrated proficiency in computer input/entry and general proficiency in the use of general PC applications
  • Experience in accessing mainframe software
  • Proven record in handling high volume, confidential information
27

Dialer Collector Resume Examples & Samples

  • Place outbound calls to offer financial counseling
  • Request credit consent on applicable loans
  • Warm transfer customers to HUD approved vendor to receive financial counseling
  • Record/notate all that has transpired during the conversation for easy reference
  • Place appropriate coding on the system of record
28

Collector Resume Examples & Samples

  • 1 - 2 years prior experience in Collections, Credit and/or Customer Service
  • Previous experience in a call centre an asset
  • Demonstrate excellent communication skills (oral and written), basic math and strong problem solving and negotiation skills
  • Courteous, considerate and professional telephone skills with the ability to handle difficulte/irate customers
  • Energetic, focused and detail oriented with the ability to work proactively as part of a team
  • Demonstrate ability to multi-task and prioritize work
  • Demonstrate ability to utilize PC applications and multiple account management systems
  • Adaptability to ever changing environment
  • Bilingual (French and English) a must
  • Must be currently meeting or exceeding all standards of performance and in current role a minimum of 6 months
29

Charge Off Collector Resume Examples & Samples

  • Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, deferments/re-ages, etc
  • Record all collection efforts via the collection system insuring that all accounts are called and noted accurately
  • Insures completion of all projects and/or additional assignments assigned to them
  • Minimum two-years customer service or collection experience required
  • Sales focus - ability to effectively negotiate
30

Collector Resume Examples & Samples

  • Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to foreclosure, repossessions, bankruptcies, etc, exist to reduce the loss to 5/3 (deed in lieu of foreclosure, appropriate forbearance plans, loan refinance, re-ages)
  • Recommend additional actions with Management assistance on delinquent accounts
  • Conduct research and access credit bureau information, folders, bank statements, applications and third-party vendor services to assist in interpreting data and to perfect customer contact. Execute department strategy plan to collect delinquent accounts
  • Skip trace accounts when applicable
  • Successfully completes assigned projects using business-related applications such as ACE, CACS, Manual Crystal Reports and Excel lists
  • Review daily reports to identify job performance month to date and task completion
  • Mentor less experienced collectors
  • Strong sales focus - ability to effectively negotiate
  • Strong knowledge of the keyboard, personal computers, and various software packages
  • Working knowledge of collection processes and procedures
31

Collector, Collections Resume Examples & Samples

  • Models exemplary customer/client service focus techniques
  • Adhere to assigned portfolio to progressively contact delinquent customers
  • Direct investigation work including skip tracing, corporate/property searches, credit bureau reports
  • Previous experience in lending or collections
  • Solid knowledge of collection methods and processes i.e. listening, negotiation
32

Collector Resume Examples & Samples

  • Manage and document the daily collection activity of an assigned A/R portfolio
  • Handle special projects and assignments
  • Research account disputes and discrepancies; perform account reconciliation
  • Identify projected legal and write-off accounts within the assigned portfolio
  • Finalize outstanding balances through negotiation or by forwarding accounts to Strategic Collection
  • Analyze accounts and access credit risk
  • Maintain portfolio at Corporate Goal. No aged residual credits over 150 days
  • Communicate and service branch offices to address collection issues, billing disputes, process job order overrides and credit checks, and respond to inquiries
  • 1+ years’ credit and collections background
  • Credit and collection related training
  • Microsoft Office experience with or aptitude to learn PeopleSoft, knowledge of 10 key and basic math
  • Customer service-oriented
  • Ability to handle multiple tasks, excellent written and verbal communication skills
  • Knowledge of bankruptcy and legal procedures
33

Recovery Collector Resume Examples & Samples

  • Applies policy and procedure accurately
  • Performs job duties with high degree of accuracy
  • Consistently follows compliance guidelines
  • Documents customer interactions for efficient resolution
  • Minimum one (1) year experience in a customer service environment
  • Ability to work as part of a team and interact effectively with others
  • Basic computer navigation skills
  • 2 years’ experience in a customer service environment
  • Previous collections experience
34

Restructuring Collector Resume Examples & Samples

  • Mastered knowledge of bank products/and services. Through in-depth customer/client service understanding from a collection perspective. Well-developed communications skills both written and verbal. Strong attention to detail for accuracy. Advanced analytical and problem solving skills. Mastered knowledge of collection methods and processes. Ability to work within a team environment. Excellent computer skills in Microsoft office applications. Post secondary education
  • The hours of operation for this position are flexible based on the clients call back needs but generally Monday to Saturday , normal business operating hours
  • BMO Financial Group thanks all applicants. We advise that only those who qualify for an interview will be contacted
  • We are committed to an equitable workplace and a diverse workforce
35

Collector Resume Examples & Samples

  • Responsible to follow all company and departmental policies and procedures
  • Adherence to all regulatory compliance requirements
  • Utilize collection systems effectively to perform collection activities
  • Negotiate payment arrangements on all past due accounts using loss mitigation tools when applicable
  • May support an expansive array of products/services
  • Use advanced negotiation skills to resolve escalated calls
  • Negotiate and secure payment arrangements while educating customers of various payment options
  • When applicable, responsible to escalate problem accounts with a recommended course of action
  • Responsible to accurately update collection records in a timely manner
  • Act as a resource for Collections Management by assuming other duties as assigned
  • Demonstrates technical/administrative expertise
  • 1 - 2 years experience in Collections, Credit and/or Customer Service
  • Previous experience in the call center industry an asset
  • Demonstrate excellent communication skills (oral and written) basic math and strong problem solving and negotiations skills
  • Courteous, considerate and professional telephone skills and the ability to handle difficult/irate customers
  • Bilingual (French and English) required
  • Evening shift is a requirement. Monday-Thursday 1:30pm-10pm, working every other Saturday, shifts are 8am-2pm
36

Junior Collector Resume Examples & Samples

  • Make outbound collection calls and send follow up emails to delinquent clients to reduce AR balance
  • Answer inbound calls to the Collections queue
  • Contact soon-to-expire and expired credit card clients to obtain valid credit card information
  • Update and process credit card charges as needed
  • Work with clients to set up payment plans
  • Document collection efforts in Salesforce and internal database and reports
  • Reconcile failed credit card and collection reports
  • Work closely with the Account Management, Sales Operations, and Collections team
  • Resolve internal/external customer inquiries in a timely manner
37

Late Stage Collector Resume Examples & Samples

  • Minimum one year of clerical experience within the legal or collections field
  • Knowledge of Fair Debt Collections Practices Act
  • Strong focus on time management and ability to handle multiple job functions
38

Senior Collector Resume Examples & Samples

  • Responsible for the collection activities for NASDAQ and related subsidiaries customer account balances
  • Process periodic aging reports to maintain focus of problematic and frequently delinquent customers
  • Responsible for maintaining a clean aging free of small balance debit items
  • Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds related to NASDAQ and subsidiaries
  • Assist with the generation of dunning notices and statements of account to provide correct customer contacts sufficient information to expedite payments
  • Respond to customer inquiries though online access, email, telephone, fax CRM , written requests and document such activities in each customer’s A/R correspondence record as needed for future reference
  • Prepare accounts receivable adjustment requests for write-offs, transfers of items between customer accounts, and refunds (including AP paperwork)
  • Prepare periodic and ad hoc reports for senior management as necessary
  • Maintain open line of communications with NASDAQ product services departments and other internal departments on major customer issues or requests for service termination if additional intervention is necessary
  • Ensure timely and accurate receipt processing on specific delinquent accounts. Follow-up to closure on all suspended or incorrect deposits, missing documentation or errors causes by NASDAQ staff or by depository bank as identified via customer or internal identification
  • Maintain historical records (collection notes/files) on customer/subscriber accounts
  • Provides internal and external customer service on all issues related to customer payments and deposit activities
  • Responsible for doing research and analysis including account reconciliation's to resolve customer inquiries and disputes
  • Provides backup support to NASDAQ Customer Response Team (CRT) (inbound call center)
  • Responsible for communication with outside collection agency, as required
  • Identify and resolve, or work with appropriate area to resolve, any inconsistent or incorrect billing contact/address information, as necessary
  • Initiate telephone calls or emails to proper customer contacts on outstanding balances
  • Reviews and resolves any inconsistent or deposit data as necessary (research on cash receipts/application)
  • Researches and resolves with Accounts Payable and issues pertaining to returned checks stemming from the billing and collections area
  • Identify, resolve, update or work with appropriate area to resolve, any inconsistent or incorrect billing contact/address information for invoicing and dunning letter purposes
  • Work with billing area, subscriber services, and other support areas within the company to research and resolve billing disputes so that customer payments can be expedited
  • Responsible for returned mail and filing within the billing and collections area
  • Filing and copying as required
  • Other Duties and special projects as assigned
  • Bachelor’s degree in Accounting, Finance or Business is required
  • Five or more years of related work experience in similar automated billing/collection system environment which includes customer service experience. College degree/coursework may count towards part of experience requirement
  • Excellent verbal communication and customer service skills
  • Strong analytical problem solving skill essential
  • Must be detail oriented, possess ability to multi-task and be able to prioritize effectively
  • Proficiency with personal computers, Microsoft Office email system, MS Word, and MS Excel
39

Debt Collector Resume Examples & Samples

  • Perform collection efforts by telephone, letters and personal contacts with customers at businesses or residence
  • Handle collections of all consumer installments, charge offs and commercial loan accounts
  • Maintain files and initiate follow up calls
  • Turn accounts over to collections agency or attorneys
  • Work out payment plans to help get past due accounts current
  • Provide quality customer service to banks clientele
  • 1-2 years of banking industry collections experience
40

Collector, Collections Resume Examples & Samples

  • And outbound calls
  • Arrangements within established risk policy
  • Accounts for further action
  • Exemplary in the complete call resolution process
  • Control of situations
  • Participate in team meetings interacting and collaborating with team
  • Members
41

Collector, Collections Resume Examples & Samples

  • Excellent interpersonal, team-working, negotiation, telephone and communication skills
  • BMO product knowledge
  • BMO Systems (CACS, TSYS, NCCS, Pathways Connect/MECH, MDIF) and product knowledge will be considered and asset
  • Bilingual (English and French) an asset
42

Collector Resume Examples & Samples

  • Excellent interpersonal skills, team player
  • Results oriented; always looking for win-win solutions
  • Proactive, self-starter with strong organizational and analytical skills
  • Ability to successfully manage multiple tasks and priorities, as well as cultivate long-term relationships at all levels of customer organization
  • Proven track record of reducing past due receivables and improving other receivables metrics along with knowledge of accounts receivables techniques and procedures
  • Receivables and credit management experience
  • Good analytical skills and ability to understand complex/unarranged data
  • Experience driving business solutions through influence and collaboration in a global, matrix organization
  • Ability to work independently. Ability to analyze data and make recommendations
43

Workout Specialist / Late Stage Collector Resume Examples & Samples

  • Proactively manage all contracts referred to the Workout Team through customer and dealer interactions in the effort of securing all obligations due CFS
  • Track and monitor all equipment returns to ensure proper recovery amounts and applicable documentation is prepared and sent to the appropriate parties
  • Partner with internal parties (collections, re-marketing, etc) to improve process efficiency and ensure all relevant information is available and reaches the applicable parties
  • Education Required: Requires a bachelor's degree in a related area or equivalent work experience
  • Excellent organizational skills; ability to breakdown complex issues into manageable activities
  • Strong command of Infolease application is preferred
44

Late Stage Collector Resume Examples & Samples

  • Record all collection efforts via the collection system
  • Acts as a liaison between the bank and its Affiliates, ensuring that policy and procedures are followed
  • Skip tracing abilities
45

Senior Collector Resume Examples & Samples

  • 1+ years of customer service or collections experience
  • Must be sensitive to the nature of a distressed customer situation and show dignity and respect
  • Previous experience within Collections Services or other Customer Contact areas  
46

Collector, Collections Resume Examples & Samples

  • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines
  • Understand and achieve the prescribe defined targets within the role to effectively resolve delinquent accounts
  • Resolve all incoming customer/client calls, both internal and external queries
  • Use sound judgment and exemplary negotiation skills to approve CCS/OPD settlements
  • Attention to detail while documenting all call activity and conversations on respective systems
  • Lead/participate in project and team meetings with other departments as appropriate
  • Strong BMO Product Knowledge
  • Keen analytical skills, attention to detail and ability to work independently
  • Proven ability to work effectively with high volumes, in a fast paced environment
  • Advanced PC and Microsoft Office skills (Word, Excel, Access)
  • Highly collaborative work style
  • Ability to work and make decisions independently within set policy and procedural guidelines
  • Ability to maintain strict confidentiality and discretion
  • Bachelor’s degree preferred, or 1-3 years of Collections experience in lieu of degree
  • Minimum of 2 years of experience in specific area of collections
  • Financial Acumen
  • Influence
  • Process management
47

Collector Resume Examples & Samples

  • Computer skills - Ability to navigate multiple computer programs simultaneously
  • The ability to communicate clearly and effectively
  • Must be flexible and have the ability to shift priorities
  • Must exhibit strong drive for results and success
  • Collections experience
  • Negotiation experience and the ability to arrive at agreements diplomatically
  • Mortgage industry experience
48

Collector Resume Examples & Samples

  • Analyzes and determines which billing procedure should be followed, based upon the type of financial class, e.g., contracts, private insurance carrier, RMG’s, HMO, government programs, Federal/State/Local, Self-Pay accounts in conjunction with type of billing: transplants, grants, trauma and indigent programs, OTA’s, MSP billing, Medicare or any combination for the Consolidated Billing Office (CBO)
  • Analyzes the information submitted by the various departments for billing and the appropriate documentation required for processing a claim form whether submitted hard copy or electronically
  • Obtains and reviews the medical record or on-line reports for additional documentation to be attached to hardcopy claim forms. Submits completed claim forms to appropriate carriers with all required supplemental documentation
  • Submits necessary adjustments using the correct debit or credit transaction in order to correct account balance and/or claim totals prior to submission
  • Review and correct claim errors identified in front-end claim editor
  • 2 Years of experience. Medical services collections and computerized billing systems such as IDX
  • Working knowledge of laws governing collections efforts, insurance and medical terminology, and reimbursement procedures
49

Dispute Collector Resume Examples & Samples

  • Contact delinquent customers to obtain payment commitments
  • Complete the update of customers' demographical data (address, telephone numbers, place of employment)
  • Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts
  • Record all collection efforts via the collection system ensuring that all accounts are called and noted accurately
  • Processes tickets for physical check payments, payoffs, re-ages and other demographic information
  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate
  • Reviews daily reports to identify job performance and tasks
  • Ensures completion of all projects and/or additional assignments assigned to them
  • Minimum one-year customer service or collection experience
50

Senior Collector Resume Examples & Samples

  • Perform collection activities on front end delinquent accounts up to recovery stage
  • Handle appropriate follow-up and reconciliation of customer problem accounts
  • Maintain Customer file folders in an orderly fashion (Includes filing of documents)
  • Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Broker
  • Maintain working relationships with Branch Managers, District Managers and Area Directors
  • Order Appraisals
  • Conduct Property reviews for vacant abandoned, etc.,
  • Review and commence litigation procedures on problem accounts
  • When applicable, notify Manager of problem accounts with a recommended course of action
  • Respond to a variety of telephone inquiries and educate customers in order to negotiate and secure payment arrangements
  • Data Entry for Bankruptcy, Consumer Proposals and working with a Third Party Vendor
  • Utilize Collection systems to perform collection activities
  • Promote and maintain a professional work environment within the collection operation at all times
  • High School Diploma, undergraduate degree or college diploma or equivalent work experience
  • Strong verbal and written communication skills both in English and in French
  • Courteous, considerate professional telephone skills with the ability to handle difficult/irate customer
  • Problem Solving/Analytical Skills Sound analytical skills and decision-making skills are required to evaluate and resolve complex problems
  • Ability to identify and recommend opportunities for improvements
  • Minimum two years directly related work experience in
  • Exceptional negotiating skills and the ability to influence others,
  • Strong proven problem solving and negotiations skills
  • Results orientated and self-motivated
  • Multi-task and prioritize work
  • Sound skills in motivating and developing peers for attainment of goals while operating within all Company guidelines
  • Office Equipment/Machines Familiarity with all mainframe systems (CACS, Maestro). Sound PC skills are required including knowledge of Windows, Word, Excel and Access
  • Able to work flexible hours and work overtime as needed
  • Able to function in a fast-paced environment
  • Able to work independently and exercise good judgment
  • Knowledge of Federal and Provincial Laws
  • Understand Collection, Bankruptcy Laws
  • Knowledge of Small Claims Court procedures and Credit Counseling
  • Ability to work in a time sensitive, high volume environment Accountability
  • Maintain positive customer relationships
  • Meet assigned performance plan objectives
  • Comply with company policy and regulatory requirements
  • Use, maintain, and protect the resource materials available within the company
  • Exercise accurate collection decisions/recommendations under prescribed guidelines
  • Minimize Losses
51

Collector Resume Examples & Samples

  • Prepare and maintain various reports
  • Maintain an accurate aging report
  • Maintain up-to-date records in system
  • Collection and allocation of payments
  • Reconciliation of accounts
  • Monitor client account details for non-payments, delayed payments and other irregularities
  • Follow established procedures for processing credit applications, adjustments, checks, etc
52

Collector Resume Examples & Samples

  • Provide input on accounts receivable process improvements and assisting in their implementation
  • Prepares Ad Hoc financial reports for management to use in the evaluation of accounts receivable performance
  • Participates in teleconferences covering a wide range of topics that enables the NBC to effectively collect account receivables
  • Assist Lead Collector with training of newly hired associates and re-education of collection teams as necessary
  • Acts as an information resource for hard to collect accounts and a “grey area” subject expert
53

Junior Collector Resume Examples & Samples

  • Make initial contact with clients who have a 30 day outstanding balance; make outbound collection calls and send follow up emails to reduce AR balance
  • Answer inbound calls to the Collections queue phone line
  • Update and process credit card payments
  • Resolve internal/external inquiries and issues in a timely manner
  • Work closely with the Account Management, Sales Operations, and Accounting team
  • Maintain workload pace and meet weekly/monthly collection goals
  • Provide weekly status updates to Collection manager
54

MYS Ctsm Jb-collector Resume Examples & Samples

  • To monitor credit control and collection activities
  • To follow credit and collection company procedures
  • To contact and deal with delinquent customers
55

Senior Collector Resume Examples & Samples

  • Excellent communication and problem-solving skills
  • Two years of Experience desired
  • Solid understanding of the Inbound Call Center desired
  • Proven ability to meet and exceed productivity and quality monitoring goals
  • Must be a Team player
  • Ability to seek solutions for customers in a fast-paced environment
56

Collector Resume Examples & Samples

  • Responsible for the daily follow up and collection activity of approx. 1,000 customer accounts: Maintenance, Open Order, New Equipment and Modernization accounts for the San Francisco GBO
  • Prepare 571 and Legal/Collection packages – prepare, get signatures, send into NAA, and follow up that documents are processed
  • Filing liens with NCS
  • Follow up and perform collection activities for NE and Mod retention
  • Sending statements
  • Account reconciliations – both internal and external customer
  • Calling customers regarding collection issues
  • Keeping collection related information current in our systems - phone numbers, fax numbers, and email addresses to update JDE with email address/fax # for e-statements
  • Make copies of OO invoices to send to customer (invoice, time ticket, and/or proposal only) for collection purposes
  • Directing customers on how to make credit card payments
57

Ccb-mb-recovery Collector Resume Examples & Samples

  • Make contact with customers, brokers, title companies, outside collection agencies and attorneys by telephone to establish a mutual agreement to bring charged off real estate loans to resolution based on liquidity and available assets
  • Utilize negotiation skills to obtain payoff, settlements, short sale, and refinance of customer's home equity loan. May involve contact with investors for purchase of note
  • Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact
  • Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions
  • Answer inbound calls on charge-off accounts and determine necessary actions
  • Perform account reviews and audits to ensure compliance with internal control requirements. Manage controls in compliance with internal, investor, and PMI requirements with regard to workout negotiations and approvals
  • Minimum 2 years experience in Loss Mitigation/Collections preferred; specifically in a multi-system collection environment and preferably with a background working real estate portfolio
  • Previous back-end collections or recovery experience a plus
  • Proven problem solving, decision-making, negotiation and analytical skills
  • Ability to work independently and resolve complex issues in a fast paced high-pressure performance environment while consistently meeting strict deadlines
  • Excellent verbal and written communication and organizational skills
  • In-depth knowledge of mortgage loan servicing procedures
  • Multi-State loan service experience preferred
  • High school diploma or GED; College preferred
  • Proven ability to multi-task and strong organizational skills is preferred
58

Collector Resume Examples & Samples

  • Strong attention to detail with corresponding ability to follow a problem through to resolution
  • Highly reliable with good time management skills
  • Ability to work with and influence external and internal clients
  • Two years of experience in collections or an escalated calls environment preferred
  • Strong business user of Excel, Access and Outlook
  • Recovery experience preferred
59

Collector Resume Examples & Samples

  • Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred
  • Knowledge of collection techniques
  • Excellent customer service skills and telephone etiquette
  • Problem solving skills essential
  • Insurance knowledge and communication with payers
  • Computer literacy, including proficiency in MS Word, Excel and some knowledge of Access (preferred)
  • Knowledge of basic office equipment
  • Ability to establish work priorities and prioritize needs to meet required timelines
  • Analytical and problem-solving skills
  • 10 Key by touch and ability to type 45 wpm
  • Basic math calculation skills
  • Understanding of hospital reimbursement methodologies, including DRGs, APGs and standard payment methodology: PREFERRED
  • Knowledge of ICD-9, CPT-4 and HCPC’s coding systems – PREFERRED
  • Working knowledge of Medicare, Medicaid and all other third party payment methods: PREFERRED
  • Understanding of contract payer policies and procedures – PREFERRED
  • Ability to interpret Managed Care Contracts – PREFERRED
  • Bilingual English/Spanish – PREFERRED
60

DDA Collector M-F Resume Examples & Samples

  • Basic knowledge of financial products to include checking accounts, credit cards and loans
  • Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements
  • College degree, or prior collections experience and familiarity with computerized tracking systems
61

Collector Resume Examples & Samples

  • 1+ year of Accounts Receivable / Billing / Collections experience
  • Associate's Degree in Accounting or related field
  • General knowledge of Accounting principles and understanding of Collection practices
  • Microsoft Office/Suite proficient (Access, Excel, Word, etc.)
  • Bachelor's Degree in Accounting and/or Business
62

Recovery Collector Resume Examples & Samples

  • 2+ years of collection/customer service experience
  • Negotiation skills and experience working charged off accounts to resolution preferred
  • Knowledge of RMS recovery system, ChexSystems, TSYS, SHAW, Branch Connections, The Work Number, Metronet, Accurrint, Experian, Trans Union, e-Oscar, Mircrosoft Word, Excel, Access and Power Point
63

Senior Collector Resume Examples & Samples

  • In addition, the account base consists primarily of smaller volume accounts with the possibility of larger volume accounts that require specific handling and/or maintenance
  • Issues from this customer base must be identified, defined, resolved and collected within the preset specified terms
  • Accounts receivable maintenance must be performed in a timely fashion on an ongoing basis
64

OTC Collector Resume Examples & Samples

  • At least 1 year of experience in AR
  • At least 1 year of experience in Credit Analysis
  • At least 1 year of experience in Collections, Disputes, WO, and Costurmer Service
  • Basic English (verbal and written communications)
  • Knowledge regarding Order Entry
  • Skills at Microsoft Office skills (word, excel, etc)
  • Technical Diploma or Advanced University Student
65

Collector Resume Examples & Samples

  • Ability to use a personal computer and related software applications including Microsoft Office
  • Ability to use Episys proficiently
  • Experience in collection procedures and related laws and regulations
  • Experience in loan contract terms and basic understanding of the
  • Bankruptcy Laws
  • Financial institution experience with an understanding of deposit
  • Programs, account ownership and casualty insurance
  • Experience using Evolve preferred
  • HELOC Collections Experience
  • Bilingual skills preferred
66

Collector Resume Examples & Samples

  • Interact with students, parents and other authorized parties to attempt to resolve past due tuition and fee accounts
  • Analyze past due accounts in terms of finding resolution mutually beneficial to the student and the university
  • Update and maintain contact information enabling the university to stay in communication with student
  • Follow up to ensure students pay their past due balances, or take steps that will result in payment or other resolution of them
  • Recommend or carry out payment enforcement measures, such as denial or cancellation of the student’s registration, denial of other student services, or assignment of the account to a collection agency
  • Keep complete, accurate records of all events and data relating to implementation of above functions
67

Collector Junior Resume Examples & Samples

  • Accounting & Reporting Skills
  • Ericsson-wide knowledge & skills (from other Functional Areas)
  • Ericsson Business Process Knowledge
  • Delivering Results & Meeting Customer Expectations
  • Leading & Supervising
  • Working with People
  • Preferred Qualifications & Experience Requirements
  • A degree in Business Administration or the equivalent experience
68

Workout Specialist / Late-stage Collector Resume Examples & Samples

  • Minimize CFS’ Risk by developing, approving or obtaining proper approval for all settlements, payment plans or restructures being offered to the customer to cure past due obligations
  • Actively engage external Dealer Partners to create solutions on mitigating exposure Risk for both parties in a customer default scenario
  • Ensure the proper cash application for all monies received on contracts assigned to their portfolio
  • Timely preparation and distribution of all required documentation (S of A, R2, Releases, Proof of Claims, etc). Ensure all paperwork is properly filed within applicable statutes
  • Develop and/or modify operating instructions as it relates to the process of sending accounts to legal
  • Other projects as described
  • Experience Required: 3-5 Years of Workout or Advanced Collections experience
  • Accounting aptitude, problem solving skills, and Customer oriented
  • Excellent communication skills, able to “flex” style to target audience
69

Msrdp Medial Collector Resume Examples & Samples

  • Performs payment validation by utilizing internal and/or external resources to ensure proper reimbursement
  • Reviews, research and appeal partially denied claims for reconsideration
  • Responsible for contacting patients to gain additional information required to resolve an outstanding insurance balance
  • Functions as resource person for departmental personnel to answer questions and assists with problem resolution
70

Collector Resume Examples & Samples

  • Unclaimed credits must be resolved on a monthly basis with the ability to achieve goals and deadlines
  • Research accounts with the ability to skip trace and reconcile ledgers
  • Researching and collapsing all credits
  • Resolving Refund checks that have been Returned, Voided or are Outstanding
  • Minimum one year AR reconciliation experience in a B2B environment with the ability to research and skip trace
  • Previous Accounting experience preferred
71

Collector Resume Examples & Samples

  • 2-4 years of Collections or directly related experience preferred
  • Bilingual (French & English) preferred
  • Good oral, written and communication skills are a must including, influencing and persuasiveness
  • Ability to work independently in a fast paced environment
  • Ability to type a minimum of 35 wpm
  • Proficient in Oracle a plus
  • Knowledge of collection techniques, numeric and math skills
  • Knowledge of Word and Excel and Outlook
72

Lead Collector Resume Examples & Samples

  • Assist the Supervisor with constructing an effective credit control management structure
  • Assist the Supervisor with the day to day operations of the Credit Control department
  • Responsible for the effective monitoring and management of customer profiles
  • Responsible for the identification and referral of stressed accounts during the monitoring
  • Responsible for the identification and referral of accounts for write-off in accordance with policy
  • Responsible for the maintenance and adherence to Credit Control policies and procedures
  • Responsible for all other monthly and quarterly reporting obligations as defined by the Supervisor and Credit Manager
  • Recommend alternative collection techniques and strategies to effectively minimise and control collection arrears
  • Develop a thorough understanding of the legal process for judgment debts
  • Liaise with third party collectors to ensure timely escalation of collection procedures
  • Maintain collections & hand-over procedures efficiently & accurately
  • To ensure all pre-legal collection process adhere to the various credit/consumer protection laws
  • Liaise with attorneys & or collection agencies to ensure maximum return on outsourced/handed-over accounts
  • Liaise with the credit bureau/s
  • Ensure that recoveries are identified correctly & accurately & recorded in the accounting package accordingly
  • Ensure timeous & accurate handling of deceased & liquidated estates
  • To assist with ad-hoc tasks and projects as and when the need arises
  • Ensure debtors book is sorted according to aging and value highest to lowest
  • Calculate how many accounts need to be worked daily in order to achieve monthly targets
  • Responds to escalated telephone/e-mail inquiries and assists in solving queries related to the customer’s accounts
  • Explain how to read accounts quickly, accurately and efficiently
  • Cash flow forecasting on a weekly basis
  • Working according to age analysis to ensure that all the old items are sorted out first
  • Explain the risk accounts to supervisor weekly
  • Provide accurate advice on invoice queries
  • Submit daily/weekly/monthly reports as and when required by business in accordance with areas of responsibility
  • Ensure Offsetting done daily
  • Ensure Reinstatements are done daily
  • Develop and up skill the credit management capability within the practice
  • Maintain telephone calls in accordance with KPI’s set
  • Ensure budgeted targets as set by business on bad debt provision is met
  • Make sure that all unallocated / credit balances on Pre-Legal age analysis are investigated and cleared weekly
  • Meet cash & debtor day targets set by the Manager
  • Providing adhoc reporting as and when requested
  • Provide monthly reports, updates to Credit Manager as required
  • Review missed/unanswered telephone calls
  • Minimum 7 years’ experience in Credit Control Environment
  • Strong working knowledge of the Credit Control industry
  • Previous experience in consumer and commercial industry
  • Pre-Legal Cash Collection Experience Essential
73

Collector Resume Examples & Samples

  • Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options. Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
  • Works closely with Commercial Account Managers regarding collection results/problems and assisting with price reductions and conversions. Participates in conference calls with sales team, customers and management
  • Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
  • Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments, etc
  • Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos’, refund requests, etc
  • May assist with new hire on boarding
  • Uses several Tyco systems to perform collections, customer service, and reporting accurately
  • Knowledge and ability for skip-tracing
  • Must have strong customer service skills. Knowledge of principles and processes for providing customer and personal
74

Collector Resume Examples & Samples

  • Positive Attitude: Consistently demonstrate optimism and reflect friendly and helpful tone to customers over the phone
  • Attention to Detail: Ensure all deadlines are made and submit error-free documents
  • Accountability: Own all interactions from start to finish and assume responsibility for all communication
  • Communication: Display ability to discuss accounts effectively with clients and teammates
  • Confidence: Work independently to prioritize work and make independent decisions, recognizing their impact to U.S. Bank and its clients, within assigned portfolio
75

Collector Resume Examples & Samples

  • Manage your own portfolio of accounts
  • Work with the global team innovating new processes, strategies, and procedures
  • Build relationships through recurring contact with accounts
  • Work cross-departmentally to maximize realized revenue for the company
  • Establish corporate contacts and liaisons
  • Utilize various collections’ tools such as Oracle, Salesforce, and other web-based platforms
  • Minimum one year collections, travel industry or sales experience preferred
  • Ambitious, goal oriented attitude
  • Proactive individual who works with minimal direction
  • Must be able to speak and write fluently in English
  • Working knowledge of basic programs including Excel, Word, Outlook, and Internet Explorer
  • Detail-oriented, organized, efficient and ability to multi-task
  • Exceptional analytical and problem-solving skills
  • Dependable, flexible, and ability to work in a fast paced, ever changing environment
  • Outstanding Negotiation skills
76

Collector Resume Examples & Samples

  • Experience collecting for high volume AR portfolios (just over 2,000 invoices on the monthly Trial Balance)
  • Driven to perform well in fast-paced environment
  • Process-oriented
  • Able to stay focused on achieving targets, whether working independently or in partnership with colleagues
  • Professionally conscientious (personal presentation, communication skills, comportment)
  • Processing checks that come into the local office
  • Holding collection meetings with reps 2 times a month
  • Prepare data for monthly Regional collection meeting
  • Managing the A/R reserve list to collect all possible balances
  • Document all collection activity, notes, in JDE AR notes
77

Senior Collector Resume Examples & Samples

  • Associate's Degree in Accounting or Business
  • 4 years of Collections experience
  • Experienced in using computerized accounting systems
  • 2 years of work experience in collections
78

Collector Resume Examples & Samples

  • Must be comfortable securing, handling and transporting large sums of currency
  • High School diploma or GED, one year related experience and/or training preferred
  • Be 21 years of age
  • Maintain an Illinois Driver’s License. (No DUI’s)
  • Basic math skills including addition and subtraction
79

Late Stage Bad Debt Collector Resume Examples & Samples

  • Solve Late Stage delinquency accounts
  • Via phone and e-mail, proactive invoice collections
  • Code and update comments on all accounts
  • Complete monthly reconciliations of accounts
  • Complete reporting assigned
  • Independent negotiation of settlement (up to discount percentage allowed by client) and/or payment plan (up to time-limit allowed by client), minimizing client’s losses
  • Appropriately escalate non-paying accounts
  • Research account history as needed
  • Complete trackers and reporting as required
  • Monthly meetings with Operations and client
  • Assist with ad hoc requests from the client and/or Genpact
  • Goal oriented: achieves own goals while supporting team goals
  • Persistence in overcoming objections
  • Ability to creatively resolve problems
  • Manages difficult or emotional customer situations
  • Speaks clearly and persuasively in positive or negative situations
  • Good analytical skill
  • Exhibits sound and accurate judgment
  • Good knowledge of MS Word, Excel, Outlook
  • Knowledge of Accounts Receivable
  • Basic knowledge of concepts of debits and credits
  • Excellent Written and Verbal Communication Skills
  • Ability to Multi-task
  • Knowledge of State and Federal Collection Laws is a plus, but not required
  • Great Problem Solving skills
  • A High School degree or equivalent
  • 3 years’ experience in 3rd Party collections or Late Stage collections
80

Collector Resume Examples & Samples

  • Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
  • Analyze, understand and avoid reasons why hotels do not pay
  • Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
  • Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
  • Follow up with hotels on a recurring basis, building relationships
  • Be proactive in increasing the number of accounts that pay by Direct Debit, where available
  • Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
  • Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
  • Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets
  • Must be fluent in the required language (Spanish) and able to speak English
  • Excellent problem-solving, analytical and mathematical skills
  • Positive attitude, goal-oriented, and ability to work with minimal supervision
  • Dependable, flexible, and ability to work in a fast paced, changing environment
  • Ability to handle potentially volatile situations
81

Collector Resume Examples & Samples

  • Two (2) years of ADT experience with basic knowledge of CMC/ASC/NSC computer applications
  • One (1) year of resolving escalated customer concerns is strongly preferred
  • Must have five (5) years of call center experience, previous service, collections and or/sales experience preferred
  • Advanced PC Experience with the ability to successfully demonstrate Microsoft Office skills: Excel and Word; Access is preferred
  • Typing skills at minimally 35 words or more
  • Strong negotiation, problem solving skills and outstanding oral communication skills are a must
  • Must have performed successfully as an ADT CMC, ASC or NSC Specialist
  • Must have strong organizational skills and be detail oriented
  • Must keep assertiveness and empathy in balance when negotiating
  • Must have successfully demonstrated strong customer focus skills and successfully demonstrated the ability to handle customer complaints with tact and diplomacy
  • Must be able to effectively turn customer objections into resolution and build customer loyalty selling the value of ADT’s services to create customers for life
  • Must be knowledgeable in basic security system components to effectively assist the customer with their questions/concerns
  • Has successfully demonstrated ability to perform multiple tasks simultaneously in a high volume department
82

Collector Resume Examples & Samples

  • Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
  • Interface with SSO on billing service related issues
  • PC experience and/or the ability to learn basic functions
83

Collector Resume Examples & Samples

  • Collect money from debtors amicably
  • Make and receive calls in a call centre environment
  • Negotiate with the debtors to make repayment arrangement
  • Administrative duties related to the position
  • To maximise service fee recovery and paid debts
  • Must be able to communicate effectively with other internal departments
  • Must have excellent telephone manner
  • Excellent spoken and written French
  • The ability to work flexible shifts including UK Bank Holidays and Saturdays
  • Must be able to work in a target orientated environment
84

Collector Resume Examples & Samples

  • Assist third party collectors with daily requests of contracts, invoices and statements
  • Visit third party collectors to sort out customer queries, closing of books and hand over of new outsourced bad debt written off books
  • Ensure bad debt recoveries are processed and offsetting is done daily
  • Investigate and clear off credit balances on 3rd party collector’s book daily
  • Ensure timeous & accurate handling of deceased, sequestrated, liquidated estates, Debt Review and Business Rescue customers
  • Liaise with the Credit Bureau on a weekly basis regarding tracing, default listing of customers and update client payment profile
  • Ensure that Media Complaints and Credit Bureau disputes are resolved
  • Send out Final demands for default listing to customers daily
  • Maintain and update customer profile with notes regarding bad debt recoveries and credit bureau entries
  • Maintain customer rehabilitation and reinstatement processes
  • Maintain collections & hand-over procedures to lawyers and 3rd party collectors efficiently & accurately
  • Provide Paid up letters to Customers
  • Liaise with attorneys and or collection agencies to ensure maximum return on outsourced / handed-over accounts are met
  • Provide instructions on litigation matters to Attorneys
  • Ensure that all 3rd party collectors’ invoices for payment are correct and balances with the bank statement as per their remittance advises
  • Ensure that recoveries are identified correctly, accurately and recorded on the system
  • Ensure that email queries are followed up and completed daily
  • Maintaining debtors ageing according to policies and procedures
  • Attend Debtors Credit Review meetings
  • Ensure that all transactions requests have the relevant documentation attached per policy
  • Ensure monthly processing deadlines are met as required
  • Any other duties as delegated from time to time by the Manager or any other person designated in their absence
  • Hold meetings to discuss progress against performance of KPI’S
  • Minimum 3 years’ experience in Credit Control Environment
  • Strong Admin and Query Orientated Back Ground
  • 3rd Party and Lawyer Collection Experience
  • Credit Bureau experience
  • Legal Experience
85

Collector Resume Examples & Samples

  • This successful candidate will be responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget
  • Contacts the proper party (manually or via automatic dialling system), describes the debt and solicits payment arrangements for the account in compliance with applicable regulations and established policy and procedures
  • Expected to deal with both inbound and outbound calls
  • Establishes rapport in order to overcome objections and negotiate payment of the debt
  • Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalizes call. May work on special projects as assigned
86

Collector Resume Examples & Samples

  • Must be willing to work non-standard hours or shift as required
  • Management of Risk Stays informed of all policies, procedures and approved collection practices
  • Adheres to all Compliance standards in accordance with HSBC
  • Completes all Web-Based Training requirements
  • Six months collection experience preferred
  • Basic keyboard skills Bilingualism (French/English)
  • Third language preferred
87

Collector Resume Examples & Samples

  • Communicates with customers by telephone or electronically to determine reason for overdue payment
  • Reviewing terms of sales, service, or credit contracts with customers
  • Records information about financial status of customer and status of collection efforts
  • Sorts and files correspondence. Receives/Posts payment amounts paid to customer accounts
  • Collects customer outstanding balances both verbally & written
  • Analyze and determine if erroneous Invoice Disputes are valid or not
  • Prepare paperwork with corresponding backup to process Credits / Rebills
  • Meet department collection goals, prepare department documentation
88

Collector Resume Examples & Samples

  • Strong communication skills at all levels
  • Proficient in Word, Access and Excel
  • Problem Solver and finding resolution
  • Multi-task in fast pace environment
  • 1-2 years of inbound/outbound call center environment
  • Language skills (Spanish, Portuguese, Japanese)
  • Time share industry experience
  • 3 years of inbound/outbound call center experience
89

Collector Resume Examples & Samples

  • 2+ years of customer service experience
  • Excellent verbal communications skills including listening, probing and negotiating with customers to create a sense of obligation to resolve the account issue
  • This should include the ability to deal with difficult customer scenarios in a manner that could strengthen the customers' banking relationship
  • Ability to use multiple systems and in a fast paced environment
  • Call center experience a definite plus
90

Senior Collector Resume Examples & Samples

  • Experience working in a goal driven collections environment, previous experience with accounts 30+ days past due desired
  • Strong critical thinking and impromptu decision making skills required
  • Excellent communication/negotiation skills
  • Ability to meet and exceed productivity requirements
  • Call center/ financial service experience a plus
  • Must have weekend and holiday availability as needed to meet business objectives. Must have open all day availability on charge off days at the middle and end of the month
91

Collector Resume Examples & Samples

  • To telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
  • To accurately record notes resulting from outbound calls to clients in the Listener system
  • To ensure that the minimum number of prescribed collection calls are achieved daily
  • To capture debit order resubmissions in the Listener system
  • To verify client information in the Listener system when making contact with clients
  • To convert clients from printed communication to electronic communication
  • To obtain commitment from clients to settle their overdue accounts within the shortest possible period of time
  • To follow up on client payment commitments
  • To issue letters of demand & suspension to clients in accordance with the collection policy
  • To review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account
  • To request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed
  • To understand & communicate company policies, collection policies & service specific information to clients
  • To identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function
  • To ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients
  • To forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly
  • To address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool)
  • To communicate the outcome of the resolved query to customers (both internally & externally)
  • To accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc (electronically and/or written)
  • To ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis
  • To reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers)
  • To ensure individual & departmental collection & bad debt provision targets are consistently achieved
  • To always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients
  • To participate in various ad-hoc projects within the Credit Control Department
  • To ensure a high standard of housekeeping at all times
  • Minimum 3 years credit control experience
92

A/R Collector Resume Examples & Samples

  • Reduce past due receivables
  • Facilitate timely payment of invoices by contacting customers with outstanding balances
  • Reconcile customer accounts, working with the Cash Application function to correctly match credit and payment transactions to invoices and miscellaneous debit transactions
  • Partner with both customer and internal departments to conduct research and resolve transaction discrepancies
  • Initiate credit/rebill transactions as needed to correct billing errors
  • Prepare and distribute customer statements and dunning letters
  • Ensure accuracy in billing information so customers receive invoices in a timely manner
  • Held Order Administration
  • Handle hold/release decisions in a timely manner on customer orders that have been placed on hold by the system
  • Work with Credit, Sales, Customer Service and with customers to resolve held order situations
93

Collector Resume Examples & Samples

  • 2 Years of experience. Medical services collections and computerized billing systems such as IDX. Working
  • Knowledge of laws governing collections efforts, insurance and medical terminology, and
  • Reimbursement procedures
94

Collector Resume Examples & Samples

  • Billing experience a plus
  • Knowledge of UB claim form
  • *ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***
95

Collector Resume Examples & Samples

  • Organization – Proactively prioritizes needs and effectively manages resources and time
  • Communication – Communicates clearly, concisely, and professionally
  • Knowledge of commercial, Medicare, Medicaid, HMO/PPO, Tricare insurance operating procedures and contracts, and basic medical terminology
96

Pccm Collector Resume Examples & Samples

  • Manage underpayment/overpayment account follow-up and internal escalation
  • Reconcile account balances and adjustment to assure accurate status
  • Resolve underpayments through daily communication with payors
  • Identify trends in underpayment/overpayments, denials, revenue opportunities and revenue leakage
  • Evaluate trends and works towards resolution and improvement of revenue cycle processes
  • Interpret contract reimbursement and provide feedback to the department
  • Work with financial and clinical departments collaboratively
  • Review contract validation, updates and interpretation
  • Resolve underpaid/overpaid claims in an effective and timely fashion
  • Ensure account analysis is validated prior to distribution
  • Initiative to work independently
  • Proficient with telephone and email communications
  • Knowledge of CPT, HCPCS, DRG, reimbursement methodologies, and revenue codes
  • Minimum of 1 (one) year of hospital revenue cycle experience, equivalent work or educational experience
  • Maintain applicable continuing education requirements
  • Excellent interpersonal skills required to communicate with direct staff and internal/external customers
  • Ability to prioritize and work on multiple projects/initiatives at a time
  • Must possess excellent time management and organizational skills and possess the ability to work independently
97

Collector Resume Examples & Samples

  • Contact customers ensuring timely payments are received to maintain company DSO and past due percentages
  • Utilize 'Get Paid' as required; ensure that all information is current and accurate
  • Report and escalate to Credit Manager all problems receivables within each month
  • Work with service, sales, field offices and customer service on resolution of problems
  • Recommend bad debt and delinquent items/accounts for further collection activity
  • Fax requested invoices/credits to customers
  • Maintain weekly/monthly collection reports for Management review
  • 3-5 years Credit experience
  • Proficiency in Microsoft Word, Excel, Outlook and JDE
  • Get Paid experience preferred
  • Must be organized, detail oriented and able to multi-task
  • Must have strong communications skills and phone skills
  • Associates Degree in Finance or Accounting preferred
98

Collector Resume Examples & Samples

  • Meet all baseline and project goals for currency and DCSO
  • Increase terms compliance while decreasing touch points
  • Monitor customer account statuses and results regarding currency and DCSO against defined KPIs, goals and objectives
  • Create and utilize reports to analyze pertinent account information
  • Collaborate and negotiate with customers, sales field, and finance functions to achieve improvements
  • Identify and implement action plans and process improvements with some guidance
  • Participate and collaborate in meetings to gather/share information
  • Skilled and knowledgeable in regard to collections processes, automated Dunning and COD, and collections and terms discussion best practices
  • Skilled in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications
  • Knowledge of how to write DB2 queries and access XPTR reports to analyze data
  • Skilled at problem solving and analysis
  • Understanding of overall A/R workflow and systems
  • Collaboration and teamwork skills
  • Professional and mature with a high degree of confidence interacting with the customer and other functions
99

Collector Resume Examples & Samples

  • Proven ability to decrease complex portfolio by minimum of 35-40% monthly
  • Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
  • 3 years accounting and collections experience
  • 3 years of customer service experience
100

Collector / Lead-senior Collector Resume Examples & Samples

  • Provide leadership to a team of Core Collectors, including leadership of collection strategy, portfolio reviews, and client advocacy under the direction of a Collection Manager
  • Thorough product knowledge
  • Ability to identify and resolve exceptions and to organize and interpret information
101

Collector Resume Examples & Samples

  • Contacts customers through telephone call or written correspondence to determine reason for delinquency, and provides full explanation of their outstanding balance to ensure prompt payment
  • Provides full resolution to customers? question or issue in a clear understanding manner
  • Reduces the percentage of past due accounts receivable balances, contributing to the overall lowering of days sales outstanding and increasing cash flow and profitability for the company
  • Researches and analyzes disputed amounts to determine the cause and/or validity of the dispute, and decides appropriate action to resolve/follow-up with the customer
  • Applies company collection policies, business rules and procedures in a manner that will result in maximizing sound receivables and their prompt conversion to cash
  • Identifies accounts where all internal collection efforts have been exhausted and refers them to the Outside Collector for follow up
  • Reviews accounts within the portfolio to determine the priority in which collection activity will take place to ensure the reduction in both aged receivables and days Sales outstanding. Must prioritize those accounts at risk of interruption of service to protect the integrity of the active customer list
  • Provides account maintenance, such as the application of credits, makes adjustments when necessary to the customer's account and notes in the conversations pane on all activity on the account
  • Utilizes and becomes proficient with the available desktop collections tools.|
  • Requires Associate's degree in business/accounting or equivalent work experience
  • Minimum 1 to 3 years of related technical and professional experience, preferably within Collections; requires strong knowledge of accounts receivable
  • Requires strong personal computer skills including, but not limited to MS Word, MS Excel, and MS Outlook; prefer experience with PeopleSoft
  • Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
  • Requires strong organizational and time management skills with the ability to manage multiple priorities
  • Excellent analytical, problem solving and decision-making skills
  • Requires the ability to learn complex and constant changing business rules
  • Requires ability to develop and maintain strong relationships with clients and co-workers
102

Consumer Collector Resume Examples & Samples

  • Excellent oral communication, counseling and persuasion skills
  • Knowledge of Fair Debt Collection practices
  • Flexibility to adapt to changing business needs and requirements with a consistent positive attitude
103

Senior Collector Resume Examples & Samples

  • This position is responsible for the collection, via manual dialling, of unpaid consumer debt or 3rd party merchant receivables in a call centre environment
  • These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group
  • Senior Collectors will be individually assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets
  • Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals
  • Collects accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective
  • May utilise credit reports and other skip-tracing information to collect on accounts
  • Provides daily coverage of all accounts until payment arrangements have been made
  • Documents all discussions and actions in collections system or database
104

Collector Resume Examples & Samples

  • Prepare and File Proof of Claims
  • Review debtors schedules, plan and intentions
  • Keep detailed and accurate records on all weekly updates for all accounts
  • Conduct research on bankruptcy matters to assist outside council
  • Monitor and review bankruptcy payments
  • Pulls all backup for attorneys and 3rd party collections in timely matter
  • Respond to court or attorney inquiries
  • Conduct discharge audit for completed files
  • Set up payment plans on negotiated agreed orders
  • Approve account settlements within realm of authority
  • Reviews and updates the status of all assigned accounts in a timely and accurate fashion
  • Coordinates with our attorneys and 3rd party collections to maximize efficiency and timeliness of resolutions through completed bankruptcy and recovers plans
  • Follow up with outside collections agency on payment arrangements/broken promises from customers
  • Identify 3rd party collection accounts and submit to outside collections to work on biweekly/monthly
  • Maintain member account and payment information and research and resolve inquiries as they arise from 3rd party collection agency
  • File small claims and work with attorneys to obtain judgements
  • Resolve complex accounts/situations with limited guidance
  • Train new hires and peers in all phases of the bankruptcy and recovery process and act as a knowledge resource in the department
  • Work with others involved in key function areas (accounts payable, collections, etc.) whose responsibilities touch and concern unclaimed property
  • Maintain bankruptcy and recovery email box and insure all emails are responded to within 24-48 hours
  • All other duties as assigned or requested
  • #EXTERNAL
105

Collector Resume Examples & Samples

  • Monitor, review and assign the Unclaimed Property to Escheatment to ensure a satisfactory resolution in attempting to get the owner of the Unclaimed Property (e.g. internal company contacts, contact owner or agent by phone, email, search letter or the final due diligence letter)
  • Ensure that the Unclaimed Property is properly documented from the research
  • Ensure all Unclaimed Property is in compliance with the due diligence and escheatment processes
  • Ensure that all regulatory filings are made in compliance with each states requirements
  • Ensure that all appropriate documents are scanned to the appropriate location
  • Work with others involved in key function areas (accounts payable, collections, payroll, etc.) whose responsibilities touch and concern unclaimed property
  • Identify, research and document potential unclaimed property
  • 2+ years of accounting and escheatment experience
106

Field Collector Resume Examples & Samples

  • Meeting with taxpayers, business owners, tax practitioner and third parties to resolve tax liabilities owed to the State of Arizona
  • Contact taxpayers through telephone calls, field visits to residences, place of employment, and/or businesses to resolve delinquent tax liabilities
  • Promote voluntary compliance and educate taxpayers
  • Investigation of complex tax collection cases; seizure and sale of real and personal property
  • Subpoenaing books and records; negotiating payment arrangements, compromises of tax liabilities
  • Recommend civil matters to the Attorney General, and the use of administrative enforcement, including the issuing of rights to property levies, subpoenas and filing tax liens
  • Responsible for identifying and eliminating non-value added process steps section wide and making recommendations to integrate lean methods into the overall continuous improvement strategy of the section
  • Post-offer medical/physical examination and the ability to reasonably accommodate any restrictions are conducted on some required positions
  • Obtain a valid driver’s license with no major driving citations in the last 39 months is required for all positions where driving is an essential function of the job
107

Collector Resume Examples & Samples

  • Associate's Degree in Business, Accounting or Finance
  • 2+ years of experience with professional services time and billing software such as Elite
  • 2+ years of experience with professional services inventory management software
  • Demonstrated proficiency with Excel spreadsheets
  • 2+ years of experience in a professional services environment
  • Excellent verbal, written, negotiation and interpersonal skills
  • Enterprise or Aderant Billing Expert
108

Lead Collector Resume Examples & Samples

  • Conducts all training, including but not limited to new hire, refresher and compliance
  • Observes and monitors worker performance to verify that procedures are followed according to company standards
  • Compiles data and analyzes past and current year training requirements
  • Reports on progress of trainees and personnel to manager during training period
  • Conducts training on computer systems, client specific procedures, collections and collection techniques
  • Reports on progress of trainees and personnel to management
  • Constant review and updating of training manuals and materials. Also formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services
  • Counsels, coaches and gives support to associates regarding quality assurance issues and areas for improvement
  • Conducts and analysis the needs of collectors and confers with managers and unit manager to determine training needs
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, demonstrations, role play, and computer-based training
  • Screens, tests, counsels, and recommends employees for continuous training programs
109

Korea Collector Resume Examples & Samples

  • Bachelor degree minimum with 3 years and above collection or related work experience; experience in bank bills department a plus, and candidates with more experience or will be considered for senior position
  • Bills checking experience in banks a definite plus,
  • Customer satisfaction oriented (internal and external)
  • Excellent Communication skills in voice or written media in Korean & English
  • Excellent knowledge of PC tools and Microsoft knowledge, experience in SAP and CRM an added advantage,
  • Teamwork skills and traveling is required
  • Integrity and able to work under tremendous pressure
  • Good system application knowledge
110

Entry Level Collector Resume Examples & Samples

  • Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
  • Ability to ask probing questions in order to better understand customers’ current financial state
  • Confident communication skills
111

Senior Collector PVH Corp Resume Examples & Samples

  • The daily review of corporate orders in a timely manner occurs. This guarantees the flow of merchandise, leading to optimal results for both the customer and our divisions
  • The order flow, if interrupted is communicated immediately to the customer. At that time, the resolution to the issue evolves to enable the order(s) to be shipped
  • Timely communication of significant issues to management is critical. At the end of each month detailed reporting is generated. This accounts for all variances in their A/R; they are expected to have detailed explanations at the line level
112

Collector Resume Examples & Samples

  • Determine appropriate collection action by processing accounts in assigned work queues (e.g., KPHC Work Queues, collector assignment report, aging reports, etc.)
  • Responsible for follow-up&collection of accounts, including, but not limited to: inpatient, outpatient, emergency room,&pharmacy charges for all in-&out-of-network services, etc. by various means (systems, reports, etc.)
  • Make recommendations as well as make decisions to refer accounts to appropriate line of business for billing/rebilling and/or outside collection agencies at any stage of the internal collection process
  • Review accounts to ensure compliance w/ applicable local, state, and/or federal law&regulations, including organization policies&procedures. 10
  • Correspond w/ interested parties to resolve receivables via in-coming&out-going telephone, fax, mail, e-mail, telegram, and/or legal correspondence for accounts
  • Update accounts receivable systems&department databases that maintain detailed insurance&claim information for collection of accounts w/ appropriate account notes regarding follow-up activities&any appropriate account revisions
  • Effectively collect balances due w/ any applicable penalties&interest on assigned accounts
  • Responsible for gathering information, making recommendations related to adjustments of uncollectible balances&completing accounts appropriately
  • Identify accounts which require refunds, calculate refund amounts,&refer accounts to appropriate support staff
  • Respond to in-coming correspondence&telephone inquiries from patients, guarantors, third parties, attorneys,&other KP facilities or departments, etc. regarding accounts
  • Make referrals to appropriate departments to resolve any initial&supplemental billing issues
  • When necessary, work w/ staff of various business offices, insurance carriers, Corona Call Center, member service departments, provider areas&California Service Center (CSC) to facilitate corrections or other required revisions necessary to collect assigned accounts
  • Responsible for initiating out-bound collection calls&handling in-bound call volumes w/in the standard(s) established by the department
  • Achieve individual production&quality assurance performance w/in established expectations&standards
  • Comply w/ legal&ethical requirements to protect patient, employee,&KFHP confidentiality
  • Identify&communicate ways of improving department processes, procedures&customer relations by participating in Unit Based Teams&other Labor Mgmt Partnership processes
  • Interpret benefits, exclusions&accurate reimbursement levels of primary&secondary insurance coverage
  • Review&interpret Explanation of Benefits (EOB) to ensure all revenue-generating possibilities have been exhausted&take appropriate action, including but not limited to: posting adjustments, posting denials, processing appeals, changing financial classes, processing adjustments&write-offs, rebilling/secondary billing, etc
  • Responsible for electronic billing/paper billing&interface between KP billing facilities&external entities
  • Utilize documentation (e.g., settlement draft, settlement release, awards issued by the court) to ensure maximum case settlement&take appropriate action for the following: posting adjustments, posting denials, processing appeals, changing financial classes, processing revenue reversals, write-off, rebilling/secondary billing, etc
  • Assist w/ preparation of cases for litigation by collecting supporting documentation
  • Verification of pertinent account data (i.e., coverage, benefits, eligibility, authorization, etc.)that is required to facilitate collection activities and/or write-off recommendations
  • Perform other duties as assigned, including but not limited to, special projects
  • Note: Internal PFS candidates may have job advancement opportunities via the PFS Career Ladder,&should consult w/ their supervisor and/or manager
  • Minimum two (2) years experience as collector, biller, or customer service representative in related health care patient accounting field within the last four (4) years; OR combination of all three above; OR One (1) year of collector experience combined with a Line of Business Training Certificate for KFHP Collectors
  • The Basic Computer Literacy Assessment score must be current within one (1) year (contact Local HR Office for testing). Must obtain passing score on the Basic Computer Literacy Assessment (passing score set at 75)
  • AA degree in Business or certification in insurance billing or collections issued by an accredited learning institution
113

Collector Resume Examples & Samples

  • 1 year of high volume customer service experience that may be a combination of
  • Must have a desire to educate and assist troubled homeowners
  • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
  • Ability to understand complex processes
  • Must be able to handle frequent change and adjust to an environment that is always evolving
  • Must be goal oriented and self-motivated
  • Must be comfortable using a keyboard
  • Working knowledge of consumer and collection law is preferred
114

Debt Collector Resume Examples & Samples

  • Excellent language skills in written and spoken English
  • Strong communications skills across different cultures
  • Action orientated, skilled at investigating and resolving customer issues
  • Work in the US time zone (from 3 pm to 12 am)
  • Knowledge and understanding of financial processes and financial systems
115

China Collector Resume Examples & Samples

  • Bachelor degree, minimum with 0-3 years and above collection or related work experience; and candidates with more experience or will be considered for senior position
  • Strong initiative and drive, must be a self-starter
  • Excellent Communication skills in voice or written media, both in Chinese & English
  • Experience in SAP an added advantage,and experience in bank bills department a plus
116

Pre Employment Collector Resume Examples & Samples

  • Collect on past due invoices over 30 days by notifying employers, TPA’s, and client companies through faxing, emailing, and phone calls
  • Collect on unpaid invoices by using all technical software offered, including the patient queue
  • Work with client companies to resolve issues that are preventing them from paying the invoice
  • Establish and maintain positive relations with our client companies to ensure best practice results
  • Make recommendations to management for unresolved accounts for write-off or collection
  • Document detailed and concise notes in practice management system on every claim
  • Call employers to obtain accounts payable contact information and check payment status
  • Reconcile TPA / employer accounts for accuracy and submits corrections to billing
  • Take credit card payments over the phone and on auth.net
  • Ensures all department processes and procedures are followed
  • Minimum 2 years’ experience in collection with occupational clients
  • Working knowledge of claims processing and third party administrative companies
  • Understanding payer website and retrieval of information to check payer status
  • Good telephone skills and ability to do complex and sometime aggressive collection activities
  • Fast paced work style to process and work significant quantities of invoices
  • Ability to grasp basic computer skills with patient processing software
  • Highly organized and meticulous to work in a paper driven environment
  • Must be able to multi-task effectively
  • Solid research to identify problems on unpaid bills
  • Operate basic office equipment (phones, faxes, copier)
  • Professional image and excellent customer service skills
  • Knowledge of and adherence to HIPAA regulations and guidelines
  • Practice and adhere to the company Mission & Value Statement and Excellence Strategy
  • Work professionally, effectively, and efficiently in a team environment with patients, leadership, clinical staff, and internal/external leadership of the urgent care service line
  • Ability to handle stress in a fast growing urgent care service line in multiple
117

Finpac NPA Collector Resume Examples & Samples

  • Communicates with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact
  • Responsible to meet and exceed goals (specifically NPA)
  • Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts
  • Collects and resolves ending residuals prior to NPA
  • Meets individual call volume as assigned by management and calls are made in a professional manner
  • Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management
  • Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company
  • Assists and supports other staff as needed
118

Collector Resume Examples & Samples

  • Professionally and respectfully encourage members to pay to bring and keep accounts current
  • Establish contact via phone, letter or visits with members who are delinquent
  • Must demonstrated ability to deal with confrontation/demanding individuals with collection issues
  • 3-5 years of experience within the credit union/banking industry with a basic understanding of credit union products
  • A focus on collections, delinquency management and fraud management is preferred
  • Ability to comfortably, confidently and professionally build rapport to seek out answers that will resolve delinquency and increase repayment
  • Excellent analytical and problem solving skills to research and resolve account discrepancies with in tight time constraints
  • Candidate needs solid negotiation skills with the ability to gain cooperation through discussion and persuasion
  • Ability to sit and converse on telephone for long periods of time
  • Ability to skip trace and locate delinquent members with limited information
  • Ability and flexibility to represent Honda Federal Credit Union in bankruptcy and legal proceedings as necessary
  • Ability to work in a quick and multi-tasking environment
  • Proficient in Microsoft Office, general computer programs and general office equipment
  • Strong attention to detail Skills in multitasking, organization and planning
  • Knowledge of loan collections, skip tracing, bankruptcy, repossessions and collection legal issues
  • Knowledge and understanding of the Fair Debt Collection Practice Act
119

Collector Resume Examples & Samples

  • Negotiates payment plans protecting the Bank's interest and completes decision-making process
  • Recommends action regarding repossessions, bankruptcies and/or foreclosures
  • Arranges for appropriate Bank and/or legal action based on account analysis and as deemed by manger
120

Metro Collector Resume Examples & Samples

  • Bachelors’ degree (or local equivalent) in Accounting / Finance preferred but not mandatory
  • MS-Office, knowledge of specific ERP systems (SAP, Oracle, iScala) is an advantage
  • Perfect knowledge of English is a must
  • Enthusiastic, cooperative and positive behavior, independent problem solving approach
  • High level of communication skills and customer orientation
121

Senior Collector Resume Examples & Samples

  • 35% Partner with Collctions Supervisor in order to manage the Junior Collectors, helping with the supervision of processes, policies and procedures, providing support and assistance to team members. Additional responsibilities includes support and guidance to employee on the resolution of issues and overall team communication, troubleshooting and researching alternative solutions
  • 3 year Associate Degree or equivalent business experience
  • Excellent decision making and problem solving
  • Proficiency in English B2+
122

Collector Resume Examples & Samples

  • Maintains proper aging of accounts receivable
  • Performs precise audits of patient accounts to ensure accuracy of charges, payments and adjustments
  • Monitors payments to ensure payers conform to agreed fee schedules
  • Contacts patients and insurance carriers regarding delinquent accounts
  • Demonstrates special ability in dealing with patients regarding sensitive financial matters and recapturing unpaid balances
  • Negotiates payment plans
  • Identifies delinquent accounts for assignment to outside collection agencies
  • Working knowledge of 10-key calculator
  • Working knowledge of general office duties
  • Knowledge of CPT and ICD-9 coding
  • Working knowledge of contracted insurance plans
  • Knowledge of HCFA requirements preferred
  • Knowledge of California industrial fee schedule billing requirements preferred
  • Working knowledge of current state and federal laws governing collections preferred
  • Good verbal and written communication skills. Ability to use correct English grammar and spelling
  • Customer-service oriented
  • Ability to maintain courteous and friendly demeanor when dealing with the public and co-workers
123

Shopping Cart Collector Naval Base San Diego Resume Examples & Samples

  • Gathers shopping carts to arrange in joined-interlocked formation required to maneuver multiple carts simultaneously to designated areas for customers to easily access
  • Gathers and arranges shopping carts in an orderly assembly in designated shopping cart corrals
  • Accounts for electric carts and ensures they are fully charged. Plugs unoccupied electric carts in electrical outlets for recharging, and monitors status of the recharge. - Retrieves shopping carts upon the request of customers and ensures the shopping cart is free of debris and functions properly
  • May performs various duties in connection with loading and unloading merchandise into customer shopping carts, and assisting customers unload the merchandise as requested
  • Maintains working areas and ensure areas are in a clean and orderly condition. Removes and places debris from shopping carts in trash receptacles as necessary. As required may maintain parking lot cleanliness by picking up debris, emptying trash receptacles as needed
124

Collector Resume Examples & Samples

  • At least one year of collections in hospital or medical setting experience required
  • Basic Knowledge of UB, EOB, and remit advise
  • Working knowledge Windows based software(Excel, PPT, outlook, word)
  • ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***
125

Debt Collector Resume Examples & Samples

  • Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
  • Communicate with debtors by telephone and in writing
  • Manage debtors and arrears process
  • Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
  • Continue all necessary actions to collect payments and/or terminate accounts
  • Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery
126

Collector Resume Examples & Samples

  • Must pass American Collectors Association Exam after RCG training
  • Ability to handle difficult situation and customers
  • Ability to do basic math
  • Strong Customer Service Skills
  • FDCPA FCRA knowledge
  • Ability to motivate employees and deal with different personalities
  • Demonstrate ability to react appropriately and diffuse client complaints
127

Collector Resume Examples & Samples

  • Required: High School Diploma or GED (accredited)
  • Experience: One year of previous collections or customer service experience (in addition to education requirement)
  • Basic financial skills including knowledge of commonly used collections practices and procedures
  • Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word
  • Ability to interact and communicate effectively, orally and in writing
128

Collector Resume Examples & Samples

  • Receive and/or make telephone connections with customers on delinquent accounts
  • Communicate with other departments within MCCS to research customer delinquent accounts
  • Assist with on-the-job training of new associates and cross training
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs
  • Ability to carry out instructions furnished in written, oral, or diagram form; solve problems involving several concrete variables in standardized situations
  • Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; experience with CRT, typewriter, and word processing; ability to type 40 wpm
129

Collector Resume Examples & Samples

  • At least 1 year of previous experience in sales, marketing, customer service or other related fields
  • Proficient in computer software such as Microsoft Word and Excel as well as other standard office equipment. (Proficient and effective communication skills in a foreign language, as determined by business need)
  • Demonstrated strong negotiating, organizational, interpersonal oral and writing skills
130

Collector Resume Examples & Samples

  • Negotiate with the customer and apply applicable solution to resolve delinquency
  • Leverage tools and information to develop customer contact information
  • Devise work strategies to maximize impact on delinquency
  • Properly document call results utilizing various systems applications
  • Position is incentive eligible
  • One Year of Customer Service or Collections experience required
  • HS Diploma or equivalent work experience required
  • Strong communication skills to interface with customers to provide a positive customer experience
  • Assume accountability for following all company policies and procedures
  • Advanced problem solving, analytic, mathematic, and negotiating skills
  • Ability to diffuse difficult customer interactions while collecting on the delinquency
  • Advanced decision making and follow up skills allowing ownership to resolve escalated customer calls
  • Sound judgment gained through advanced collections experience and broader business knowledge
  • Innovation, adaptability, and flexibility relevant to improving specific business processes and initiatives
  • Ability to self-manage, direct and prioritize workflow by applying strategic techniques
  • Goal oriented to meet production indicators
131

Collector Resume Examples & Samples

  • Employee will consistently exhibit behavior and communication skills that demonstrate JSA/Healthcare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Identify payment and denial trends and communicate to Supervisor of Collections
  • Provides timely resolution to incoming calls to Billing and Collections
  • Documents all calls clearly and precisely at time of call
  • Performs necessary follow-up to ensure timely resolution of appeals, rebilling’s, obtaining updated insurance information, identifying and correcting billing errors, etc
  • Meets department productivity standards
  • Maintains current working knowledge of CPT and ICD-9 codes, required modifiers and encounter data
  • Maintains up-to-date information on Medicare laws, HCFA requirements, contractual arrangements and other third party payer requirements
  • Responsible for review and assignment of payer fatal edits from clearinghouse and documenting edits and resolution for audit
  • Apply knowledge of third party payer guidelines in reviewing denied claims to ensure appropriate use of modifiers and CPT/ICD-9 codes
  • Communicate system, credentialing and claim formatting issues to the Supervisor, Collections
  • Performs collection activities on assigned work files according to department procedures
  • Employee will use, protect and disclose JSA/HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Employee will perform additional duties as assigned
  • Must have 2-3 years of coding experience in a Primary Care environment
  • Excellent understanding of medical terminology, disease process and anatomy and physiology
  • Strong understanding of ICD-9-CM coding classification
  • Excellent understanding of CPT coding within a Primary Care environment
  • Knowledge of Risk Adjustment and Hierarchical Condition Categories (HCC) and Medicare Advantage reimbursement a plus
  • Strong Computer skills (i.e. MS Office)
  • Good organizational skills and ability to meet designated deadlines and productivity standards
  • Ability to work well with all levels of staff in a courteous, professional manner
  • Ability to travel to various clinics within Florida
  • Bilingual a plus (English/Spanish)
132

Collector Resume Examples & Samples

  • Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management
  • Minimum 1 year of collections experience
  • Minimum 1 year of call center experience
  • 2 plus years related experience
133

Claims Recovery Collector Resume Examples & Samples

  • Confer with carriers by telephone or use Web sites to determine member eligibility and claim status
  • Assess denials, pursue appeals or close claims when appropriate
  • Update case management system with proper noting of actions and appeal/denial information
  • Respond to carrier telephone, fax and e-mail inquiries regarding outstanding claims
  • Sort and file correspondence
  • Mail form letters to carriers to affect payment of outstanding claims
  • Contact providers to obtain additional information and/or documentation to resolve unpaid claims
  • Manage a weekly aging report
  • Responsible for achieving high recoveries against a portfolio of claims
  • Work with document imaging system for archival purposes
  • Ensure that payers adhere to laws regarding timely filing of claims
  • Pursue each outstanding account to reach maximum reimbursement by working with subject matter experts to resolve challenging claims
  • Develop recovery strategies with each payer
  • Strong understanding of third-party billing and/or claims processing
  • Ability to use critical thinking skills
  • Possess good customer service skills
  • Ability to manage time effectively and multi-task
  • Ability to perform basic calculations
  • Ability to work proficiently with Microsoft Windows, Word and have basic knowledge of Excel
  • Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
  • Ability to be detail oriented
  • Ability to learn and follow HIPAA privacy and Security rules
  • Effective English communication skills both verbal and written
  • Ability to work independently to meet predefined production and quality standards
  • Ability to perform well in a team environment to achieve business
  • High School Diploma or GED required, Associates degree preferred
  • > 2 yrs experience with third party institutional billing, >1 yr experience handling claims appeals, Ability to interpret an Explanation of Benefits (EOB) and UB-04 claim form required; DSM-IV, CPT, HCPCS, and CMS-1500 preferred
134

Collector Resume Examples & Samples

  • Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits
  • Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted
  • Work closely with internal stores to keep accounts current and maintain open lines of communication
  • Following-up on customer promises to bring accounts current
  • Maintaining a log of all collection on activity
  • Initiating a problem resolution process on customer disputes
  • Initiating credit overrides, within allowed guidelines
  • Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements
  • Minimize the 120+ collections category for reserve dollars
  • At least 2 years collections experience
  • Ability to research and reconcile accounts (ability to efficiently utilize CDK & MC2 functions including ANRI
  • Intermediate Excel knowledge
  • Strong customer service skills with ability to deescalate escalations
  • Ability to train others when needed
  • Mange a major account portfolio or a wholesale portfolio of more than 1,000 accounts
  • Minimum 2 years prior business to business collections experience
  • 5 years business to business collections experience
135

Collector Resume Examples & Samples

  • Achieve monthly goals while adhering to appropriate regulations
  • Make outbound calls and handle inbound calls to collect on defaulted accounts aligned within the Snap-on business model
  • Call to negotiate repayment or take alternative account resolutions with customers
  • Record and update account activity including the customers demographics, financial status and collection efforts associated with resolving the account
  • Perform various administrative functions
  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts
  • Maintain professionalism with Snap-on customers, employees and franchisee’s at all times
136

Collector Resume Examples & Samples

  • Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts
  • Negotiates payment plans with customers; follows guidelines for follow-up on payment plans
  • Reviews deadlines for collection action events, initiates collection activities
  • Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal
  • Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact
  • Performs write-offs, processes payments and recoveries
  • Interacts with first party and third party collection agencies if necessary
  • Works with customers in bankruptcy; follows procedures for recording and monitoring bankruptcies
  • Handles telephone inquiries from customers
  • Prepares Collection Reports for Supervision as requested
  • Other duties as assigned.Search Jobs US
137

Senior Collector Acct Ops Resume Examples & Samples

  • Reconcile transactions; specifically reviewing paid amounts against expected payment amounts to determine variances, defining reasons for variances, and escalating variances to hotel chains as necessary
  • Create and process ownership changes/accounting information updates for hotels joining or leaving partner pay to ensure hotel compensation and payment information is correct
  • Monitor and ensure collection of all outstanding balances; including but not limited to making re-occurring status calls on amounts owed, responding to account questions, and escalating hotel chains due to lack of payment or communication
  • Communicate with hotel chains and/or individual hotels in various countries as necessary
  • Effectively communicate to hotel chains the benefits of partnering with the Expedia Inc. family of companies, especially in regards to the Partner Pay program
  • Build a positive relationship with hotel chains through regular communication and follow up
  • Establish and maintain corporate contacts and liaisons for hotel chains
  • Quickly respond to questions from chains and/or hotels regarding a variety of topics including: reconciliation variances, payments, cancellations, no-shows, and non-commissionable issues
  • Successfully utilize various applications and tools such as AR Recon, Oracle Advanced Collections, SalesForce, SharePoint, and the Microsoft Suite of products – Specifically Excel
  • Escalate hotel chains to management due to incorrect behavior(s)
  • Establish and maintain a positive working relationship with other departments including; Global Partner Group (GPG), Lodging Partner Services (LPS), Invoicing & Cash Application, Vendor Banking, and Supplier Relations
  • Meet departmental expectations/deadlines including reconciliation volumes and SLA's, ownership change case volumes, and collections/match rate targets
  • Education: High School Diploma or equivalent (college courses/degree preferred)
  • Minimum one year previous reconciliation, collections, customer service, or travel industry experience
  • Working knowledge of basic programs including Excel, Word, and Outlook
  • Detail-oriented, organized, efficient, and able to multi-task
  • Dependable, flexible, and ability to work in a fast paced and changing environment
  • Strong internet research skills
138

Collector Resume Examples & Samples

  • Able to communicate at native level in Spanish and English
  • Reach out to hotels to collect their debt, by phone and email
  • Actively promote our preferred payment method
  • Solve and follow up on queries and invoice disputes
  • Maintain and analyze reports on the financial status of accounts
  • Effectively cooperate with business partners and hotels as required and create best practices in order to improve our collection process
  • Utilize various third party applications and tools such Microsoft office
  • Meet departmental expectations, deadlines and collection targets
  • Understand and act upon our GPP values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency
  • 1-2 year of working experience in collections, customer service and/or the travel industry
  • Native Spanish and English speaker
  • Other European language is a pre
  • Good knowledge of Microsoft Office (Excel, Word etc.)
  • Experience with SideTrade, Salesforce and Oracle is an advantage
  • Strong negotiating skills – Able to negotiate assertively when required
  • Analytical – ability to identify risks
139

Collector Resume Examples & Samples

  • Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
  • Outbound and Inbound collection and customer service calls
  • Provide delinquency “work out” plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
  • Effectively communicate with customers and management on a daily basis
  • Analyze and solve problems on a daily basis
  • Thoroughly work a minimum of 10 to 15 accounts per hour
  • Minimum of one year collections experience in the mortgage or auto industries
  • Working knowledge of Word and Excel
  • Must work well under pressure to meet monthly goals
140

Temp Collector Resume Examples & Samples

  • Receive and review assigned delinquent accounts from loan system. Establish and follow plans to work assigned accounts in order to reduce delinquency striving to meet and exceed established goals
  • Communicate with delinquent customers to obtain payment arrangements in order to bring his/her account to a current status. Contact may be either by telephone or by letter, with telephone being the preferred medium. Outside calls are made to the customer’s home or business
  • Utilize effective human relation skills and various forms of negotiation to resolve delinquency. Adhere to Fair Debt Collection Practices
  • Locate customers with whom the Bank has lost contact; involves the tactful, professional, and resourceful probing for information leading to the location of the delinquent customer
  • Work hours to include, but not limited to Friday nights and Saturdays to contact customers when they are most likely to be reached. Will work rotating shifts to accomplish goals
  • Perform various duties such as processing repossessions, incoming correspondence, returned mail, and payments. Obtain files, credit bureaus, and additional information as requested by Supervisor
  • Notify Security Manager of any known or suspected fraud revealed during collection activities
  • Prepare documentation to be presented to Manger on proposed repossessions
  • Perform any duty or activity as needed from time to time as requested by supervisor in order to achieve personal, departmental and/or bank goals
141

Glass Collector Resume Examples & Samples

  • You must be a great team player
  • You have to be warm, friendly and engaging
  • You'll thrive on the hectic pace in a busy bar
142

Collector Resume Examples & Samples

  • Follow-up on open balances listed on monthly AR and Payer Follow-up reports
  • Review and update patient demographics and payer information as necessary for completion of claims payment
  • Verify balances to turnover to the designated collection agency and update the account as turnover to collections
  • Review credit balances for refund request form completion and notates the accounts
  • Responsible for transferring balances and printing claims and/or patient statements
  • Generate correspondence to payers and patients such as appeals, payments and authorization requests
  • Document all communications regarding account balance follow-up in the patient account
  • Attend in-services, seminars and webinars for additional education and performance improvement
143

Collector Resume Examples & Samples

  • Requires: 1) Associate degree in Business or related field with
  • Requires keyboarding or typing speed of 35 words‑per‑m­inute
  • Requires ability to multi-task. Medical terminology and college‑level
144

Collector Resume Examples & Samples

  • Receive/Place a high volume of inbound/outbound calls
  • Keep record of customer interactions, record details as well as actions taken
  • Use computer system to track, gather information from the customer
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Candidate must be able to sit for the majority of their shift
  • Make good decisions and resolve issues in a clear, calm, and diplomatic matter
145

Collector Resume Examples & Samples

  • Contact customers with delinquent accounts, initiating appropriate action and maintaining collection records
  • Initiating appropriate follow-up action on payment arrangements and timelines
  • Communicates with customers, salespeople, branch managers and all other involved parties to analyze and resolve credit disputes and issues
  • Monitoring the A/R aging with weekly reporting to credit & collections management
  • Review and reconcile customer accounts for payment or billing discrepancies
  • Monitoring of past due accounts beyond credit terms and within adherence to credit policy
  • Month end aging reports with notes for bad debt reserve calculations
  • Analysis and calculation of adjustments, missed discounts, finance charges, and others at customer level following corporate policies and guidelines. Must maintain full knowledge of corporate organization to efficiently assist customers to meet their needs
  • Perform accounts analysis and reconciliation in order to maintain accuracy and integrity of customer’s accounts
  • Responsible for statements validation for monthly regression and production. Maintenance of statements flags
  • Encourage customers to access statements electronically through Essilor’s Green Initiative program
  • Perform special accounts receivables projects as needed
  • Assisting Finance Customer Care Department with timely closing of unresolved tickets
  • Performs other special and time sensitive projects as assigned by Supervisor
  • Two years experience in shared services credit and collections required
  • Prior experience in cash application, customer analysis required
  • Prior experience in customer service or sales preferred
  • Good working knowledge of Oracle, Microsoft Excel and Microsoft Word a must
  • Prior account reconciliation experience required
  • Excellent communication skills, detail oriented, organized
  • Customer service oriented,
  • Business to Business collections, soft collection approach
  • Proven ability to handle multiple tasks effectively and meet deadlines
  • Proven ability as team leader of a high volume accounts credit & collections department
146

Recovery Collector Resume Examples & Samples

  • Updates collection files and completes all necessary paperwork
  • Recommends action regarding repossessions, bankruptcies, and/or foreclosures
  • Arranges for appropriate Bank and/or legal action based on account analysis as deemed by manager
  • 1 year of customer service in a high volume retail or call center environment
  • 1 year experience as a Collector
  • Experience using computers
147

Collector Resume Examples & Samples

  • Credit Management and/or Finance qualifications
  • 5 year’s credit control full function with experience in dealing with Key Accounts across regions
  • Must have experience dealing & interacting with senior management
  • Be able to attend meetings offside with clients and provide proper feedback management
  • Strong reconciliation skills
148

Collector Resume Examples & Samples

  • Daily reporting to direct supervisor
  • Meet defined branch goals and activity metrics
  • Bachelor’s degree or some college preferred
149

Collector Resume Examples & Samples

  • Initiating contact with customers arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
  • Responding to inquiries from internal personnel, customers, and external parties (i.e. courts, agencies, and other entities)
  • Maintaining and notating all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
  • Initiating and providing information necessary to proceed with alternative collection procedures (i.e. recommendation of legal action or referral to outside agencies among others)
  • Ordering and analyzing appropriate documents to support collection efforts
  • Recommending adjustments to customer accounts and obtain approval within established guidelines
150

Collector Resume Examples & Samples

  • Commit to treating clients and teammates with the utmost integrity and respect
  • Shift flexibility to support company strategy and customer needs
  • College graduate preferred or customer service experience in related field
  • Customer centric focus and attention to detail
  • Must be organized and self-motivated
  • Ability to maintain confidentiality of proprietary and client information
  • Excellent communication, decision making, persuasion and problem resolution skills along with professional appearance
  • Proficiency with Windows based applications (ability to navigate within multiple screens)
  • Ability to adhere to company & department policy and procedures
  • Ability to analyze account and answer customer questions
  • Ability to evaluate situations and make appropriate business decisions
  • Ability to work under pressure and meet deadlines/goals
  • Ability to work well with others and build rapport in professional situation
  • Ability to work in a contact center environment and wear a headset
  • Ability to exhibit high level of dependability and flexibility
151

Collector Resume Examples & Samples

  • Provides timely resolution to incoming calls to the Business Office
  • Returns telephone messages left on the ACD voicemail box according to department standards
  • Documents all calls as clearly and precisely at the time of call
  • Researches on inquiries from callers (patients, site staff, insurance companies, etc.) in a timely manner. Performs necessary follow-up to ensure timely resolution of patient concerns and inquiries including appeals, re-billing, obtaining updated insurance information, identifying and correcting billing errors, etc
  • Maintains department productivity standards
  • Maintains up-to-date information on Medicare laws, HCFA requirements, PPO contractual arrangements and other third-party payors
  • Knowledge of Medicare laws, HCFA requirements, PPO, HMO, Medi-Cal, Worker’s Compensation and third-party billing and collection guidelines
  • Knowledge of HCFA and California Industrial fee schedule billing requirements preferred
  • Ability to handle difficult situations in a positive manner
  • Good verbal and written communication skills. Must have good command of the English language in order to document all calls using complete sentences and correct spelling
  • Organized, flexible and detail-oriented
  • Bilingual-Spanish preferred
152

Junior Collector Resume Examples & Samples

  • To send the collection notices on a daily basis based on the invoice age matrix
  • Respond to customers inquiries
  • Take credit card payments
  • Provide copies of missing invoices and backups
  • Record all contacts made with customers
  • Bilingualism required -- Senior level
153

Citations Collector Resume Examples & Samples

  • Contact customers daily to collect unpaid Citations and Toll Notices past due balances
  • Request payment for unpaid Citations and Toll notices via e-mail, phone or voicemail
  • Maintain clear and concise notes listing accurate information given; documented in CMS and Collections Database
  • Research and resolve disputed violations or toll notices, including prepare appropriate adjustment requests and follow up with customer
  • Report issues concerning payment of Citations to the Manager or Supervisor
  • Request and send reprints (paper or electronic) of letters or invoices as needed
  • Maintain all aging balances within percentage requirements determined by management
  • Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met
  • Perform additional analysis and reporting as requested by management
  • Assist Supervisor or Manager with any tasks or duties as requested
  • Maintain a regular and reliable level of attendance and punctuality
  • Bachelor or associates degree preferred – high school diploma or equivalent required
  • 2-3 years of previous Collections experience preferred
  • Access knowledge preferred
  • Basic Excel skills required
  • Ability to communicate effectively with the A/R staff in addition to the sales team and other internal departments
  • Set priorities and organize workload to ensure optimum efficiency and analyze and resolve account discrepancies
  • PeopleSoft experience a plus
154

Force Charge Collector Resume Examples & Samples

  • Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
  • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
  • Activate/deactivate “Do Not Rent” requests
  • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
  • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
  • Research accounts to ensure billing accuracy
  • Ensure daily and monthly collections goals and requirements are met
  • Submit RAFs for both payments and small balance write offs
  • Maintain clear and concise notes in Odyssey, as well as PeopleSoft
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • High School Diploma or GED required; Associate’s Degree preferred
  • Minimum two years of collections experience required
  • Proficient Microsoft Office skills (Word, Excel and Outlook)
  • Knowledge of PeopleSoft preferred
  • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
  • Must be willing to accept starting pay of $14/hour
  • Excellent telephone manner with strong communication skills
  • Ability to research, determine and negotiate a settlement amount
155

Collector Resume Examples & Samples

  • Responsible for collection of delinquent mortgage servicing loans. Collection efforts are done directly or with staff at branch locations
  • Makes early stage collection calls to borrowers with delinquent mortgage loans. Will assist in sending early intervention notices, will offer loss mitigation when appropriate and will review documentation when received
  • Calls delinquent loan accounts with goal of keeping past due mortgage servicing loans to a minimum
  • Adhere to CFPB Mortgage Servicing Rules
  • Maintains ongoing communication with manager regarding all customer or employee situations
  • Assists in quality service to provide methods to enhance overall productivity
  • Performs other job-related duties or special projects as assigned
  • One year experience in mortgage collections, or equivalent educational background to gain knowledge of collection procedures, lending terminology, fair debt practices, the applicable laws affecting collections and general business practices
  • Strong analytical and problem solving abilities to resolve problems for customers and employees quickly and effectively, often under stressful situations
  • Ability to handle multiple tasks, manage time effectively and establish priorities
156

Senior Collector Resume Examples & Samples

  • Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is for both Customer Service and Collections
  • Handles customer service inquiries and problems via the telephone
  • Deal with inquiries, resolve problems, and promote products/services
  • Receive and respond to customer service inquires via correspondence
  • May monitor accounts that show signs of potential fraudulent activity and refer on a case by case basis
  • Application management is the primary function but will also offer customer service assistance for the account holders right through to if their account falls delinquent
  • Establish financial difficulties and assist account holders to manage their repayments
157

Collector Resume Examples & Samples

  • Reviews and discusses transaction history
  • Educates customers on current status of account and potential fees/outcome
  • Advises customer of Huntington Bank product and services
  • 1 year of customer service in a high volume retail or call center environment required
  • Must have strong negotiation skills and ability
  • Working knowledge of consumer and collection law is desired
158

Collector Resume Examples & Samples

  • Collections of the Bank’s Management by Exception commercial loan portfolio. Contacts delinquent commercial loan customers by telephone to arrange satisfactory payment arrangements
  • Works directly with Senior Commercial Loan Collector to coordinate collection queues
  • Responsible for the maintenance of all information on loan portfolio and each individual loan account in the collection queue
  • This position requires the ability to recommend to departmental management prudent payment arrangements relative to minimizing commercial loss exposure to the Bank. The performances in this area will have a direct impact to the the departments profitability and portfolio ratings
  • Position interacts with all departments of the Bank
  • All other duties as determined
  • Requires a highly motivated individual with the ability to work independently
  • Requires an individual who establishes positive relationships with customers
  • Prefer at least two-year prior work experience or comparable experience
  • Knowledge of the loan operations requirements and procedures
  • Knowledge of Metavante
159

Appeals Collector Resume Examples & Samples

  • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately
  • Technical skills - Professional presentation skills needed to represent facilities in legal issues
  • Adaptability - adapt well in a fast-paced changing environment
160

Consumer Collector Resume Examples & Samples

  • Collect payments on predefined accounts through problem resolution, servicing and negotiating techniques
  • Adhere to policy and compliance guidelines regarding security of customer information
  • Adhere to system documentation policies and procedures to ensure accurate operational reporting
  • Review account status, advise customer of current status, and request additional information as needed on inbound/outbound calls
  • Achieve a quality score as set by department standards
  • Adhere to provided schedule
161

Field Collector Resume Examples & Samples

  • To manage customer debt through effective and efficient collections tactics in order to minimize the loss to Barclays
  • Agree collections targets on a monthly basis with the team leader in line with portfolio and product targets as communicated by customer value management
  • Meet the minimum productivity requirements for field visits on a daily basis to ensure optimisation of the collections function and achievement of the monthly collection agent
  • Experience of Fraud Prevention and detection system thorough knowledge of all of the products and services in the banking Industry
  • Certificate in Office Management
162

Senior Collector Resume Examples & Samples

  • Ability to understand and discuss personal and financial difficulties
  • Ability to recommend and negotiate payment arrangements
  • One year plus of collections, customer service or contact center experience
163

Junior Collector Resume Examples & Samples

  • Manage the collections efforts of the US base of clients assigned, and keeping the AR Aging manageable and DSO’s at targeted levels
  • Posting of cash receipts received from US based clients
  • Developing relationships with all client contacts and attending regular recurring meetings with various client finance teams
  • Running credit checks and background searches on potential new clients
  • Evaluate continuing credit worthiness of existing clients
  • Some experience with collections
  • The ability to multi-task and handle numerous accounts simultaneously
  • A methodical approach to collect from approximately 160+ accounts, across multiple countries
  • High level of proficiency with excel and word
164

Collector Resume Examples & Samples

  • Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
  • Maintains confidentiality of customer’s nonpublic information
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Maintains customer records on servicing platform
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
  • Previous Mortgage Experience, Preferred Education and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
  • Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
  • Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
165

Collector Resume Examples & Samples

  • Basic knowledge of installment loans and various customer protection laws
  • Basic understanding of loan origination documentation preferred
  • Previous collections experienced preferred
  • Timely response to customer inquiries and store requests
  • Ability to be discreet while working with confidential information
  • Adherence to schedules and deadlines
  • Thoroughness, accuracy, and timeliness in completing duties
  • Bilingual (Spanish) skills; verbal and written desired
166

Collector Resume Examples & Samples

  • Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex mortgage loans. This position requires moderate supervision
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record
  • Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures
  • Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options
  • Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
  • Skip tracing and other specialty queues as assigned
  • Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
  • General knowledge of the lending process from point of application to note documentation
  • General knowledge of credit bureau information and other sources of consumer reporting
  • Strong negotiating and decision-making skills
  • Team player and supporter
  • High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products. Job related experience will be considered
167

Collector RIC Govt Resume Examples & Samples

  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
  • Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution
  • Maintain compliance with pool completion requirements
  • Maintain required productivity and QA standards
  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims
168

Collector Resume Examples & Samples

  • Review delinquent loan customer accounts and determine necessary action, involves
  • Attempt to collect past due amounts or a promise to pay through contacting delinquent customers in person and/or by telephone
  • Determine whether delinquency situation warrants repossession, charge-off or litigation, in accordance with established policy
  • Advise supervisors of unusual circumstances involving any dealer or loan customer
  • Conduct collection activities in such a manner that the Bank will not be exposed to lawsuits, complaints or embarrassment due to poor judgment
  • Prepare various reports for supervisors and other Bank officers
  • Stay current on changes concerning underwriting, investor and policy guidelines
  • Confer with lenders and management to aid in the resolution of delinquent loan issues
  • Genuinely cares about people
  • Available and ready to help
  • Demonstrates empathy with the joys and pains of others
  • Responds and relates well to bosses
  • Likes to be coached
  • Responds well to feedback
  • Respects diversity and positively contributes to the work environment
  • Practices healthy stress management techniques and is not knocked off balance by the unexpected
  • Has a positive sense of humor and appropriately funny
  • Admits mistakes and shares thoughts about personal strengths and challenges
  • Is easy to get to know to those who interact with him/her regularly
169

Collector / st Shift Resume Examples & Samples

  • Follows the recommended G&K guidelines for under 30 over 30 60 and 90 day collection calls
  • Documents all customer telephone conversations to insure accurate call data in SAP
  • Produces reports reflecting status of collection activity in area of responsibility
  • Coordinates and conducts weekly AR meetings to review the weeks problem accounts
  • Confers with management concerning the resolution of difficult cases
  • Follow ups with the service department on discrepancies and disputes on a weekly basis Monitors resolves and responds to issues received in location AR email box in a timely manner
  • Assists customers with set up of credit card ACH or on line payment methods
  • Telephones or sends form letter in initial stages of collections in outstanding account situations
  • Investigates and recommends approach for collection of potential write-off accounts
  • Fax email copies of invoices to customers upon request
  • Performs other related duties as directed by appropriate personnel
  • 1 to 2 years relevant experience
  • Aggressive but patient attitude
  • Computer Skills Excel
  • Work requires ability to read write and speak English well enough to complete assigned tasks and communicate effectively
  • Experience with a multiline phone system
170

Discrepancy Collector Resume Examples & Samples

  • Work with insurance companies to collect on underpaid payment discrepancies
  • Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite payment discrepancy resolution
  • Identify problem accounts and escalate as appropriate
  • Maintain compliance with follow-up completion requirements
  • Document in the patient account record to identify actions taken on the account
  • Minimum 1 year collections or related experience required, preferably in healthcare
171

Collector, NAM Resume Examples & Samples

  • Calling customers to collect outstanding customer accounts, while maintaining the highest level of customer service
  • Regularly engage with customers via phone, to ensure the timely payment of invoices and the resolution of any disputes or queries
  • Ensure payments are posted timely and work with our customers to find solutions for issues hindering payments
  • Account reconciliation
  • Manages all assigned accounts in accordance with Maersk business rules, collections strategy and workflow guidelines
  • Communicates and works with Collections Analyst to ensure the customer queries, requests and disputes are actively logged and maintained in relevant systems
  • Handle end to end process which means handling Analyst task should collection strategy leads to that
172

Consumer Collector Resume Examples & Samples

  • Desire to meet and exceed sales objectives/goals
  • A "Can-do Attitude" and has the ability to think "Outside the Box."
  • Team player; able to work with minimal supervision
  • Ability to learn and share new concepts quickly
  • Ability to understand how to present features and benefits of products and services to customers with differing needs
  • High School or Equivalent required, Bachelors Degree preferred or 3-4 Years of Experience in lieu of Degree
  • Strong knowledge of business processes, products and services
  • Solid time management skills; goal driven with a desire to exceed productivity goals
  • Solid verbal/written/interpersonal communication
  • Strong listening and problem solving skills
  • Proficient in Office products
  • Self starter; able to work with minimal supervision
  • Familiar with Lean and continuous improvement methodologies
173

Collector Resume Examples & Samples

  • Responsible for early stage (front end) collection efforts of Real Estate, Personal and Credit Line accounts in conjunction with an automated outbound calling system
  • Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters
  • Escalate calls and/or problem accounts to supervisor
  • Prepare monthly reports as requested
  • Insures completion of all projects and/or additional work assigned to them
  • Must have proficient verbal and written communication skills with the ability to utilize basic negotiation skills
  • Proficient knowledge of Microsoft Office Suite products and related Bank software
  • Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management
  • Attention to detail while demonstrating accuracy in performing all work assignments
  • Strong planning, time management and organizational skills
  • Ability to manage confidential information
174

Collector Resume Examples & Samples

  • 1 year of collection experience is preferred
  • 1 year of banking experience is preferred
  • Must be persistent
  • Experience with skip tracing tools for collection is a plus
  • Good with follow up
  • Ability to comprehend the bank’s products offered to customers to assist with collection of loans and overdrafts
  • Old National/Ivy Tech certificate or post-secondary business courses are valued
175

Specimen Collector Resume Examples & Samples

  • Perform sample collections for Alere eScreen customers at various locations
  • Training and certification in SAMHSA mandatory specimen collector guidelines (provided by eScreen if necessary)
  • Training and certification in breath alcohol testing (provided by eScreen if necessary)
  • Provide a professional and courteous experience for the donors that are being tested
  • Assist business support team with data entry responsibilities on dates that no collections are required
  • High school diploma or equivalent required. Will take relevant experience into consideration
  • Extremely detail oriented
  • Motivated, goal oriented, persistent and a skilled communicator
  • Excellent oral communication skills and punctuality
  • Handles stressful situations of problem resolution and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Basic technical competence (comfortable navigating Internet, etc)
  • Represents Alere eScreen in professional manner both in manner and appearance
176

Collector Resume Examples & Samples

  • Understands and follows Collection Policies and Procedures of the bank
  • Telephones delinquent mortgage and consumer loan customers. Works constructively with the delinquent customers to ultimately cure the delinquent accounts
  • Maintains and documents accurate collection records via the On-Line Collection System
  • Advises and recommends to supervisor the proper action to be taken to cure a delinquent
  • Institutes skip traces and keeps accurate records of same as necessary
  • Recognizes and takes the necessary action required to prepare an account for foreclosure, as directed to Management
  • Adheres to the collection requirements of Investors to whom we have sold and continue to service loans. Acts prudently and monitors these accounts as required
  • Adheres to the collection practices of PMI companies
  • Understands and utilizes all methods, techniques and resources available for loan workout and/or loss mitigation, ensuring adherence to internal, investor and MI policy and procedures
  • Performs such other duties as may be assigned by supervisor or Management
  • 2 -- 4 years of related Collection Mortgage and/or Consumer Loan Collections Experience
177

Lead Collector Resume Examples & Samples

  • Manages staff time cards, enters missed punches and submits for Manager approval
  • Does quarterly auditing of staff and presents audits to Manager
  • Runs monthly production reports, compiles data and provides to Manager on spreadsheet
  • Works with staff on training and production issues
  • Runs weekly AR reports and reviews with Manager
  • Coordinates schedule for Customer Service backup, Financial Counselor position and staff time off requests
  • Works collection work queues and takes necessary action on each account per the Collection Policy. Maintains production and accuracy necessary to meet monthly collection goal
  • Works accounts included in the 90+ aging bucket and maintains this A/R at a manageable level
  • Calls patients with a high self pay balance that is ready for collection placement to explain balance and collect payment
  • Provides scheduled or on demand backup for Customer Service, answering phones and following up with patients and departments as necessary
  • Responds to any and all voice mail messages and patient correspondence within 48 hours of receipt
  • Responds to all ticklers or email messages from other employees within five business days of receipt
  • Works with patient to set up appropriate payment plans on their accounts where applicable
  • Prepares accounts that have been designated to be sent to an outside collection agency
  • Provides exemplary customer service to both patients and other MPAS employees
  • Follows department's Policy and Procedure of timeliness and accuracy standards
  • Works the Financial Hardship project, prepping accounts for management review, contacting patients, applying adjustments, setting up payment plans and following up at the appropriate time
  • Works with sites to help patients using drug copay cards. Sends information to copay card companies to generate payment
  • Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
  • Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures
  • May be responsible for performance evaluations as required by Human Resources
  • Responsible for managing the schedule, time keeping, and payroll if necessary
  • Effective in communicating verbally with other staff and departments regarding job-related activities
  • Listens to and understands patients and customers, anticipates their needs and gives high priority to their satisfaction
  • Effectively evaluates their needs and expectations
  • Schedules and prioritizes for self. Establishes strategies to accomplish specific results and produces desired results
  • Effective in identifying, analyzing and solving problems. Able to anticipate the impact of a problem/solution on other areas and operating processes. Generates alternatives and identifies appropriate solutions. Takes information and reaches a meaningful conclusion. Equally comfortable with the facts and concepts
  • Analyzes information, generates new ideas and opportunities and helps to identify and make decisions. Develops innovative solutions and strategies
  • Fosters teamwork and positive rapport within all departments to maximize achievement of goals
  • Actively supports appropriate change in the organization. Anticipates and plans for change
  • Must be able to get along with others, be a team player, accept feedback from others, and be able to follow work rules
  • Working with and around people
  • High level of computer work
178

Senior Collector Resume Examples & Samples

  • Contact customers according to issue priority (old invoices, unpaid statements, invoices not paid over 30 days or according to arrangement)
  • Enforce terms of payment with customers
  • Negotiate payment arrangements with customers
  • Process correspondence (ex.: returned invoices)
  • Determine action plan to ensure daily follow up
  • Complete and close files on a monthly basis and send them to storage
  • Review customer account statements and react accordingly
  • Inform manager or supervisor of any issue
179

Collector for the German Market Resume Examples & Samples

  • Experience in customer service (experience in credit collections is a big plus)
  • Fluent in German and English (any other languages are a plus)
  • Preferably a Bachelor Degree in Business Administration, Economy or a background in credit collections
  • Good Microsoft Office skills (especially Excel)
  • You feel comfortable talking to customers and working in a finance environment
  • Good problem solving and teamwork skills
  • Driven and ready to go the extra mile
180

Collector Resume Examples & Samples

  • Minimum 3-5 years' experience in Mortgage, either in an Underwriting, Closing, or Processing function
  • Wholesale or Correspondent Lending experience a plus
  • Proven experience in developing and maintaining positive inter-departmental relationships
181

Collector Resume Examples & Samples

  • Update customer information to maintain viable points of contact with our customers
  • Review and recommend assignment for repossession of the collateral, if applicable, to reduce the bank's overall potential losses and to serve as another means of curing a delinquent account
  • Strong verbal and written communication skills. Excellent telephone skills
  • High School Diploma or GED and a minimum of six months in collections or customer service phone experience
  • Experience in banking preferred
182

Collector Resume Examples & Samples

  • Takes inbound and makes outbound calls to customers
  • Explains options and works with customers to resolve past due amounts
  • Reviews and analyzes accounts receivable aging reports
183

Collector Resume Examples & Samples

  • Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans
  • Analyze and resolve problems by coordinating with appropriate departments to
  • Drive operational excellence in the contract-to-cash application cycle
  • Respond to external/internal inquiries regarding payment and case escalation status
  • Meet established standards for accounts receivable performance
  • Maintain detailed records of customer contact activities
  • Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution
  • 5-10 years of commercial collections/customer service experience preferred. Note: will consider college graduates with strong customer centric personality
  • Proven track record of making 50 or more effective collection calls daily and the ability to manage portfolio larger than $3M
  • 4 year college degree desirable
  • Advanced Excel skills, and basic knowledge of Oracle or SAP desirable
  • Must demonstrate customer centric, analytical and problem-solving skills
  • Accountable
184

Collector Resume Examples & Samples

  • Maintaining a log of all collection activity
  • Basic accounting knowledge, able to tell difference between debit and credit
  • Minimum 8,000 keystrokes per min; 40 WPM
  • Professional phone and email etiquette
  • Some business to business collections experience
185

Specialized Collector Resume Examples & Samples

  • Initiate calls to customers whose accounts are in a delinquent status in order to negotiate payment arrangements
  • Schedule follow-ups on payment arrangements taken as needed
  • Take inbound calls from customers whose accounts are delinquent and to negotiate payment arrangements with these customers
  • Log and follow-up on customer disputes and work closely with customer service and other departments to ensure customer disputes and concerns are addressed and resolved in a timely manner
  • Take appropriate collection action (skip tracing, sending demand letters, ordering repossession requests, sending accounts to outside collection agencies, ordering lockouts, etc.) against customers that are unable or unwilling to make and keep acceptable payment arrangements
  • Maintain low delinquency rates in all assigned agings
  • Contact and correspond with delinquent customers via email
  • Determine reason for customer contact and assist with complaints, errors, billing and other inquiries
  • Verifies validity of account discrepancies by obtaining pertinent information and investigating
  • Follow up to close out calls and to ensure resolution
  • Working with customers that need special and or unique billing processes
  • Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job
  • Fax and Copy Machine
  • High School Diploma or GED, required
  • 2 years commercial collection experience required
  • High degree of attention to detail
  • Accounting or bookkeeping experience preferred
  • Communicate clearly: both verbal and written with a professional demeanor
186

Collector / Lead Resume Examples & Samples

  • Minimum one year of experience in customer service activities
  • Sound understanding of collection strategy, process and procedures
  • Ability to Build Relationships: Treat others the way they want to be treated and exhibit collegial spirit, empathy and unity—working to elevate the client experience
  • Problem Solving Skills: Anticipate and accommodate clients’ needs and find solutions to outstanding challenges
187

Collector Resume Examples & Samples

  • Contact assigned customers to negotiate payment arrangements on delinquent accounts
  • Educate and counsel customers on account terms and payment programs to resolve past due amounts
  • Utilize various skip tracing methods and processes to locate customers
  • Maintain and ensure accurate, up-to-date customer account information and delinquency status
  • Review severely delinquent accounts for assignment to outside collection and repossession agencies
188

Collector Resume Examples & Samples

  • Familiar with bankruptcy laws, and participate in hearings, creditor meetings and preparing claim documents as needed
  • Prepare appropriate documentation and forms related to recommendations for: loan charge-off, status changes and other collections forms
  • Process, and or review, loan payments and deposits
  • Assist with monthly reports for management and the board on past dues, charge-offs and collections
  • Handle credit bureau disputes using E-Oscar and Jack Henry systems
  • Travel to bank branches, businesses, homes and other locations to make in person calls on customers, vendors or others for collections purposes. Such travel may include inspection of collateral, assistance with repossessions, and/or to facilitate the liquidation of collateral
  • Necessary Knowledge, Skills and Abilities
  • While performing the duties of this job the employee is constantly required to sit, talk, hear, reach with hands and arms, use hands to finger, handle and feel items, write, read and keyboard. The employee is frequently required to stand, walk and climb up and down stairs. Occasionally, the employee must taste or smell, stoop, kneel, crouch or crawl. The employee may infrequently be required to climb or balance and drive a vehicle
  • The employee is constantly required to lift and/or move up to 10 pounds. The employee is infrequently required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
  • Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management
  • Must be capable of regular, reliable and timely attendance
  • While performing the duties of this job, the employee constantly works indoors, works with others and works around others
  • While performing the duties of this job, the employee constantly works with time constraints, exercises flexibility, has routine workflow and maintains attentiveness duration and attentiveness intensity. Guidance, reinforcement and co-worker support are constantly available. The employee is constantly involved in social interactions, which constantly require oral and written communications. Must be able to speak clearly and deliver information in a logical and understandable sequence
  • Mathematics, memory, reasoning, estimating, problem solving and judgment are constantly used/required on the job
  • Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
  • Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters
189

Collector Resume Examples & Samples

  • Collect and report urine specimens for drug screening in an accurate and timely manner
  • Adherence to collection policies and procedures
  • Basic filing and administrative functions
  • Communication skills and customer service
  • Ability to work as part of a team
  • Perform in a multifaceted team environment
  • Spanish a plus
  • SAMHSA protocols and procedures
190

Cafc Collector Resume Examples & Samples

  • Answering questions for call-in customers pertaining to the status of their accounts
  • Field calling customers that cannot be reached by telephone, mail or references
  • Skip tracing, and coordination of vehicle repossession
  • Maintaining vehicle condition reports on repossessed vehicles
  • Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s)
  • High School diploma or general education degree (GED) with one year of collection experience preferred or an equivalent combination of eduction and experience
  • Intermediate knowledge of Microsoft Windows operating system, Microsoft Word, Excel, Outlook and Power Point
  • Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing
  • Certifications and Licenses: Valid State Driver’s License required
191

Collector Resume Examples & Samples

  • Legally, ethically and confidentially handle any correspondence and/or payments received
  • Provide effective leadership to the team in support of Supervisors and Leads
  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary
  • Assist with the development of company policies and procedures in conjunction with collection tactics and practices
  • Assist all members of collections staff with daily processes and procedures when required. Carry out any reasonable request by management
  • Organization skills, communications skills
  • 2 plus years past experience
  • Sales experiences
  • Timeshare experience, skip tracing experience
  • 3rd party collection experience
192

Collector Resume Examples & Samples

  • Monitors insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner
  • Identifies coding or billing problems and works to correct them
  • Works with patients and guarantors to secure payment on outstanding account balances
  • Must have at least one year of collections experience or relevant education
  • Strong communication, interpersonal and customer service skills required
193

Collector Resume Examples & Samples

  • Thorough knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Experience handling the repossession process or collateral risk management
  • Experience working with and managing third party vendors
  • Ability to balance intermittent heavy call volume with correspondence and account management
194

Collector Resume Examples & Samples

  • Makes 60 to 80 collection calls per day
  • Researches and assists customers with AR account questions such as double payments incorrectly applied payments short payments unapplied credits etc
  • Provides customers with requested invoice copies invoice viewer access or any customer required customized billing data Handles month end statements ie Special handling accounts
  • Prepares documentation for outstanding collections
  • Responsible for NSF collections
  • Generally responsible to pull credit check information and make credit approval suggestions to management for approval Also responsible for proper storage and retention of credit applications
  • Excellent communication telephone skills
  • Pervious collection experience
195

Biller / Collector Resume Examples & Samples

  • Reviews medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed
  • Verifies appropriate CPT, ICD, and HCPCS codes to accurately file claims for the physician service using the medical record as supporting documentation
  • Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
  • Responsible for working EDI claim rejections in a timely manner
  • Receives and interprets Explanation of Benefits (EOB) that supports payments from Insurance Carriers, Medicare, or patients. Able to apply correctly to claims/ fee billed
  • Processes incoming EOBs to ensure timely insurance filing or patient billing. May require correction of data originally submitted for a claim or Coordination of Benefits with secondary insurance
  • Responsible for processing payments, adjustments and denials according to established guidelines
  • Responsible for reviewing insurance payer reimbursements for correct contractual allowable amounts
  • Responsible for reconciling transactions to ensure that payments are balanced
  • Responsible for reducing accounts receivables by accurately and thoroughly working assigned accounts in accordance with established policy and procedures
  • Responsible for keeping current with changes in their respective payer’s policies and procedures
  • Communicates with the Clinics to provide or obtain corrected or additional data
  • Able to prepare documents for training or for establishing procedures for clinics
  • Answers patient and customer questions regarding billing and statements
  • High school diploma / GED equivalent
  • 2 + years of experience in the healthcare industry, with a focus on medical terminology and ICD/CPT coding
  • Intermediate proficiency with Microsoft Office applications (Excel, Word, Outlook)
  • Technical skills in the areas of EDI, systems analysis and process flows
  • Coding certification
  • 50wpm typing skill
  • Strong attention to detail and professional customer service skills
  • Knowledge of submission and resubmission of medical claims
  • Knowledge of government and commercial policies and procedures
  • Knowledge of ICD, CPT codes and HCPCS coding
  • Knowledge of HIPAA compliance rules and regulations
  • Skill in the operation of billing software and office equipment
  • Skill in using Microsoft Office (Outlook, Excel, Word)
  • Skill in processing claims efficiently and on a timely basis
  • Solid customer service skills and excellent interpersonal skills
196

Senior Collector Resume Examples & Samples

  • 2+ years Credit & Collections experience
  • Handling inbound calls in a fast-paced environment
  • Computer experience in Word and Excel
  • Working successfully in a team environment
197

Collector Resume Examples & Samples

  • 2-3 Years Collections experience in a high volume consumer environment
  • Strong knowledge of Microsoft Office & Excel
  • Working knowledge of LSN and Accpac
  • Strong People & Communication skills
  • Ability to work under pressure & with difficult customers
  • Computer literate – intermediate Excel skills requirement
  • Accuracy & attention to detail essential
  • Consistency
  • Resilience
198

Collector Olympia Resume Examples & Samples

  • Working-level knowledge of general and/or program-related state and federal laws, policies, rules, and regulations
  • Working-level research skills - collect, synthesize, and evaluate information
  • Working-level writing skills - convey information in writing according to the needs of the audience
  • Working-level oral communication skills - convey information orally according to the needs of the audience; receive and understand spoken information
199

Collector Resume Examples & Samples

  • Meets the department's hourly/daily production and quality goals for cash collections, reduction in AIR Aging buckets and overall risk for bad debt write-offs
  • Creates notes on the patients account for auditing and actions taken per the Standard Operating Procedures or as outlined by the Revenue Cycle Manager
  • Works the total patient accounts outstanding AIR including credits and denials to reduce A/R Aging buckets per the department's goals
  • Works hand in hand with the other team members to correct errors, communicate with team members about payer policy updates and improve work flow processes (e.g. billing integrity)
  • Send corrected claims and appeals based on payer guidelines in a timely manner
  • Knowledge of CPT codes, medical terminology, insurance plans, ICD 10 codes
  • Must have the ability to adapt to a fast-paced, dynamic environment
  • Must have excellent computer skills
  • Must understand the different payer plans and basic understanding of A/R
  • 1-2+ years' experience in a clinical laboratory preferred, especially genetic billing
  • 1-2+ years' experience in working denials and writing appeals
200

Senior Collector Resume Examples & Samples

  • Communicate consistently with the bank's customer base in delinquent status to discuss and resolve their accounts to the department/bank's satisfaction
  • Handle more challenging accounts
  • Good typing and PC skills
  • Ability to prioritize tasks and organize assignments
  • Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook)
  • Ability to handle multiple tasks simultaneously. Detail oriented
  • High School Diploma or GED and a minimum of three years related collections experience
  • Banking and customer service background preferred
201

Collector Resume Examples & Samples

  • Locates customers via skip tracing and Lexis/Nexis
  • 6 months experience as a Collector preferred
  • Knowledge of CACS, RMS and HOGAN systems helpful
202

Collector Resume Examples & Samples

  • Diploma in Accounting/Business,
  • Or ‘O’ Level with min 2 years of credit control/collection experience,
  • Excellent communication and interpersonal skill,
  • Goal-oriented,committed,
  • Must be a good team player,
  • Positive working attitude and able to work independently,
  • Familiar with PC knowledge, especially EXCEL and Words, &
  • Able to start work IMMEDIATE or with short notice will be an advantage
203

Biller / Collector Resume Examples & Samples

  • Payment posting and account reconciliation
  • Collections and appeals process
  • Adhere to government, legal and regulatory standards
  • Prepare and review month end and other financial reports
  • Answering incoming center phone calls and respond to patient and third party inquiries
  • Other business office functions as needed
  • Experience with medical billing and collections a plus
  • Ability to prioritize and work independently
  • Proficiency in Excel and Word,
  • Knowledge of CPT, HCPCS, and ICD-10 codes
  • Experience with medical software; (ideally HST), a plus
204

Field Specimen Collector Resume Examples & Samples

  • Facilitate the collection, processing and shipping of urine specimens for testing
  • Properly complete requisition form
  • Properly label and prepare specimens for shipment
  • Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff
  • Communicate with, understand, and react effectively to a diverse patient population base
  • Follow Universal Precautions and all OSHA standards when handling specimens
  • Strictly adhere to Compliance policies and guidelines
  • Strictly adhere to HIPAA guidelines
  • Inform Manager of unusual problems or deviations from established procedures
  • Maintain neat, clean, orderly patient/work areas at all times
  • Order processing & office supplies as needed
  • Verifiable track-record of providing excellent customer service
  • Reliable with a strong work ethic
  • Strong computer skills – must be able to work in multiple programs and windows, manage email and reports
  • Communicate clearly and concisely with accuracy, credibility and confidence
205

Collector Resume Examples & Samples

  • Bachelor's Degree required or 3 years equivalent insurance sales experience
  • License required - Property and Casualty License, Life and Health a plus
  • Minimum of 3 years of experience in Personal Lines, Carrier knowledge a plus
  • Must have proven ability to pursue and close sales
  • Must have good communication. Both written and verbal
206

Commerical Collector Resume Examples & Samples

  • Assure accuracy of patient data and prepare billing according to regulations
  • Prepare/maintain billing files and records; understand net revenue schedule and unrealized contractual log in relation to patient accounts
  • Provide timely notation of action taken on patient accounts; process refunds to insurance carrier or patient; correct late charges; monitor insurance coding and effective/exhaust dates
207

Co-collector Resume Examples & Samples

  • Reviews delinquency reports and collection system information daily to determine appropriate collection activity to effectively elicit monies due from members. Phones members to discuss delinquency. Obtains information to effect collection on account and make up-to-date arrangements. Converses with members to discuss account information or make loan payment arrangements. Accepts funds and enters information to post transactions on data processing system
  • Follows up regularly based on department requirements on accounts that remain delinquent
  • Skip traces difficult to locate members to establish contact. Locates collateral and recommends repossession when appropriate. Locates assets and recommends legal action which may ultimately reduce loss to VyStar
  • Considers and recommends deferments, work out loans and reduced payment plans on delinquent accounts focusing on permanently bringing accounts current. Completes modification request form that is routed to the TDR/MOD team for processing
  • Reviews and recommends charge-off accounts to Collections Supervisor and/or Collections Operations Manager
  • Focus Focus your full attention by carefully listening to and observing client or member
  • Connect Consistently be friendly and approachable. Demonstrate your care
  • Understand Listen empathetically and ask questions (70%/30% rule)
  • Counsel Recommend solutions based on your member’s needs and objectives
  • Advance Ensure that member’s expectations were exceeded
208

Collector Resume Examples & Samples

  • Maintaining systematic notes of all collection activity
  • Initiating credit holds within allowed guidelines
  • Basic knowledge of Microsoft Office / basic computer skills
  • Minimum 8,000 keystrokes per hour; 40 WPM
  • Manage a wholesale portfolio of > 600 accounts with a portfolio score > 550k
209

Underpayment Appeals Collector Resume Examples & Samples

  • Coordinates meetings between third party payers and staff for educational purposes as well as issue resolution
  • Produces top-quality work handling a wide range of administrative functions
  • Gathers and analyzes claims payment data to determine and resolve third party payer compliance with negotiated contracts
  • Communicates verbally and in writing with third party payers and payer representatives as to contracting initiatives in addition to communicating in writing with third party payers, staff, management and clients to keep informed of and resolve third party payer compliance issues
  • Builds and manipulates Excel spreadsheets with ease
  • Continuously pursues professional development and education activities to maintain and improve current knowledge of the field
  • Takes ownership of special projects, researches data and follows through with detailed action plans. Coordinates and completes multiple projects in a deadline and production-oriented environment
  • Adheres to Departmental, Corporate and HR policies and procedures
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Managed Medicaid Collector Resume Examples & Samples

  • HS Diploma or equivalency required
  • Post HS education preferred
  • Minimum of two years of experience and excellent working knowledge of insurance carriers' billing regulations and requirements including claims submission, claims follow-up, appeals process, and focused review processes required
  • Experience calculating expected reimbursement according to payer regulations and/or contracts
  • Demonstrated success working in a team environment focused on meeting organization goals and objectives required
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
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Collector Resume Examples & Samples

  • Have responsibility for monitoring, expediting and final collection of all premiums due focusing on items where effective collections can take place, bad debt provision items and unallocated cash; and ensuring PeopleSoft conversations reflect the latest known status
  • Support the efforts of the Operations’ Account Teams vis-a-vis resolution of outstanding premiums
  • Work with the Account Teams to ensure that invoices are issued and premiums are paid within specified time frames, so that penalty to surplus is minimized
  • Assist Account Teams in the maintenance of accounts receivable records so that premiums can be collected, identified, and cleared in a timely manner
  • Maintain accurate records on incoming payments and report results to the Supervisor/Manager, Collections on a weekly basis
  • Work with Account Teams to ensure all governmental insurance program/pool premiums are paid within the mandatory time frames for each
  • Assist the Supervisor/Manager, Collections with other duties as may from time to time be deemed appropriate
  • Participate in meetings with Operations Account Teams in regards to Key Accounts, Pre-Renewal discussions, and/or Captive or Reinsurance panel involvement
  • Review and reconcile complex bordereaux payments and/or payment histories for brokers, insureds, and/or WRP companies, and work with Accts. Receivable for proper allocation
  • Excellent interpersonal and communication skills in Spanish and in English
  • Strong organizational skills, and ability to recognize and schedule priorities
  • Ability to work independently within specific timeframes and deadlines
  • Proficiency in Microsoft Outlook, Excel, and Word, and PeopleSoft or other accounting packages preferred
  • Possess critical thinking and problem solving skills and attention to detail
  • Knowledge of and experience in Collections and Accounts Receivable
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Collector Resume Examples & Samples

  • Contacts delinquent and overdraft customers through various means, including telephone, letters or in person
  • Reviews, analyzes and determines source of repayment problem
  • Recommends and implements course of action to resolve delinquent status or overdraft and assists customer in reestablishing payment record or reconciling account
  • Prepares standard and non-standard letters to clients about delinquent accounts
  • Prepares General Ledger tickets to process payments on accounts
  • Processes payments via check-draft software or manual debits as authorized by the customers
  • Reviews delinquent accounts and recommends those that may qualify for re-structure, transfer of equity, etc
  • Documents and approves those accounts which should have the credit facility closed to further draws
  • Documents and approves those accounts which qualify for a deferral or due date change
  • Develops innovative resolutions to delinquency within established authority and guidelines and acts independently within established guidelines
  • Monitors internal or external documents to remain compliant with Bank of Hawaii, State and Federal regulations on collection and bankruptcy policies and procedures
  • Demonstrates a broad product knowledge base and utilizes all workout tools available for customer assistance
  • Reviews, recommends and assigns accounts for repossession, foreclosure or legal action
  • Utilizes bank and external resources to facilitate skip tracing efforts
  • Communicates and negotiates with external and internal customers as well as bank personnel to resolve disputes, problems and complaints. Follows up for timely completion of resolutions
  • Develops and maintains strong relationships with other departments and branches along with other outside service providers, such as repossession agencies and attorneys
  • Assists with the training of new staff members
  • 1 – 2 years previous work experience in sales, marketing, customer service or other related fields
  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
  • Must be analytical, detail oriented, organized
  • Must be able to meet deadlines and handle multiple priorities
  • Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
  • Able to work with minimal supervision and able to assist with training of other staff members
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination in a timely manner and/or as required
  • Ability to speak certain foreign languages, e.g., Chamorro may be required or preferred
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