Collection Resume Samples

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C Lubowitz
8644 Elta Stream
+1 (555) 725 8424
8644 Elta Stream
p +1 (555) 725 8424
Experience Experience
01/2016 present
Boston, MA
Director, Product Development, Collection
Boston, MA
Director, Product Development, Collection
01/2016 present
Boston, MA
Director, Product Development, Collection
01/2016 present
  • Execute product development activities from initial design concept to TOP approval, and drive issue resolution
  • Manage and mentor Product Development staff
  • Work out of the box, multitask and juggle ad hoc projects and processes for quick & accurate turn around
  • Report and analyze seasonal metrics relating to development counts, adoption rates, and product category breakdown
  • Knowledge of production/manufacturing processes and capabilities
  • Oversee all BOM maintenance after line opening, and ensure consistency between product and all raw materials in Tech Package
  • Schedule and lead Line Review Meetings prior to each seasonal line opening
12/2008 07/2015
Houston, TX
Senior Collection Management Services Assistant
Houston, TX
Senior Collection Management Services Assistant
12/2008 07/2015
Houston, TX
Senior Collection Management Services Assistant
12/2008 07/2015
  • Assist with bibliographic checking
  • Support the provision of an effective Collection Management Service (CMS)
  • Participate in a continuing programme of training and development
  • Assist with the creation and maintenance of Excel spreadsheets for purposes of financial monitoring
  • Evidence of working in a publishing/book trade environment
  • Evidence of a flexible approach to a continually developing role
  • Assist with the processing of invoices
01/2002 06/2008
Philadelphia, PA
Manager, Trim, Collection / Black Label
Philadelphia, PA
Manager, Trim, Collection / Black Label
01/2002 06/2008
Philadelphia, PA
Manager, Trim, Collection / Black Label
01/2002 06/2008
  • Assist in maintaining/ distributing a trim status report
  • Weekly status meeting with production team regarding sample and stock trim delivery and/ or quality issues
  • Update receiving’s in system once delivered to proper location
  • Forward all shipping details to recipient
  • Generate and maintain Trim tracking schedule for sample and stock. Distribute weekly to production team and factories
  • Responsible for creating seasonal program update and design/ cost books
  • Knowledge of industry Trim testing standards and Trim inspection standards
Education Education
Bachelor’s Degree in Flexibility
Bachelor’s Degree in Flexibility
University of Virginia
Bachelor’s Degree in Flexibility
Skills Skills
  • Ability to delegate tasks
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Ability to influence internal and external business partners
  • Develop and lead team of Specialists
  • Identify ways to support inclusion and diversity
  • Communicate both verbally and written
  • Responsible for performance management
  • Relationship management
  • Select and retain talent
  • Conflict resolution skills
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Collection Controls Manager Resume Examples & Samples

  • Post-secondary Degree in Business Administration, Accounting, Auditing, or related discipline
  • Must be well-versed with Credit and Collections policy, systems, and controls, preferably in an oversight capacity, from either an auditing or a managerial perspective
  • Highly skilled at process development and documentation. Must be detailed and diligent
  • Preference is for a minimum of 3 to 5 years of relevant Collections / Compliance / Controls experience
  • Banking / Credit Card / Payment Processing industry experience also a definite asset
  • Excellent technical skills required (MS Office products, advanced Word & Excel proficiency, solid aptitude for technology)
  • Excellent leader and negotiator

Collection Rep Resume Examples & Samples

  • Responsible for the timely collection & reconciliation of all open items on accounts within assigned portfolio
  • Maintain aging of assigned portfolio within department requirements
  • Coordinate with Customer Service, AR and all cross function teams to resolve chargebacks, disputes & reconciliations
  • Identify problem accounts/situations and recommend a course of action to Management
  • Adhere to corporate/department policies & procedures & meet/exceed assigned goals
  • Assist with special projects & miscellaneous duties as required
  • Maximize systems & technology to improve efficiencies & deliver results
  • High School Graduate; college preferred minimum 5 years credit collection experience
  • Able to perform in a high volume, high pressure and multi-task environment
  • Proficient in Word, Excel & basic computer skills
  • Strong oral & written skills

Manager, Trim, Collection / Black Label Resume Examples & Samples

  • Follow development of new trims as they are sourced. Communicate design requests to manufacturer, track submits for approval
  • Negotiate prices and timing with suppliers for samples and stock. Initiate and maintain seasonal trim costing charts. Distribute to NY production teams and Factory counterparts
  • Ensure each trim vendor has all components necessary from design such as graded patterns, standards, etc
  • Initiate/ place all sample and PPS trim orders. Track delivery to manufacturer
  • Generate and maintain Trim tracking schedule for sample and stock. Distribute weekly to production team and factories
  • Participate in Line Status Meetings and communicate current progress/ status with all trims
  • Weekly status meeting with production team regarding sample and stock trim delivery and/ or quality issues
  • Responsible for monitoring the timely approval and receipt of all trims in accordance with production calendar
  • Partner with Production Manager and Yarn/ Fabric/ Trim Director to designate which stock trims should be supplied by NY production team. Follow up on FOB orders and help resolve when issues arise
  • Reply to all emails/ correspondence, trim quality and delivery
  • Assist manufacturers in the placement of stock trim, including partnering with respective inbound teams for data upload to UPC ticket suppliers and checking factory order forms
  • Monitor factory label order dates against seasonal calendar
  • Partner with Yarn/ Fabric/ Trim Director to understand global labeling requirements
  • Communicate details to NY production team and manufacturers
  • Maintain seasonal number of trim Item codes and colors log
  • Initiate trim test projects in TDCR system; partner with Director to review and evaluate results
  • Verify raw materials vendors are in system- if not, follow vendor set up with MDM/ QC team
  • Generate Item Cards once trims are specked and maintain all pertinent information throughout approval status of both sample and stock
  • Responsible for creating seasonal program update and design/ cost books
  • Collect “trim mill card” and document stock pricing/ lead-time/ minimum and surcharge information for item
  • Send color standards to vendors and track lab dip submits for custom color trims and follow with design counterpart for approval comments
  • Update receiving’s in system once delivered to proper location
  • Forward all shipping details to recipient
  • Generate and maintain all Fish & Wildlife Documentation. Maintain WEB PDM seasonal folders to ensure all F/W Item Cards are saved in proper location
  • Check all seasonal Item Cards to make sure interfaced
  • Drop off/ pick up color standards, small orders from local vendors in NYC area
  • Assist in maintaining/ distributing a trim status report
  • Generate and email to vendor AS 400 UPC Download files. Order/ Track hangtag/ stickers with supplier
  • Set up Trim Approval Sheets
  • Check open invoices, Review with Trim buyer for approval
  • 2-4 years related experience in Trim area preferred
  • Knowledge of industry Trim testing standards and Trim inspection standards
  • Knowledge of Excel, Word, Microsoft Outlook, Web PDM, AS 400
  • Strong communication and follow up skills
  • Ability to work well under pressure and multitask

Samplehand, Collection Resume Examples & Samples

  • Execute garment alterations precisely using both fit notes and pinned garment as a reference
  • Understand how a fabric’s construction will affect the fabric’s reaction in sewing
  • Perform draping, hand finishing, pressing, and machine sewing
  • 10-15 years’ experience in a garment construction, measurement, and patternmaking abilities
  • Ability to sew
  • Must know how to drape, hand finish press, and machine sew
  • Ability to work with all types of fabric

Donna Karan Collection Fabric & Development Internship Resume Examples & Samples

  • Send and receive local dyed fabrics
  • Inventory fabrics
  • Source local fabrics
  • Assist in mill and print vendors
  • Assist with inspiration wall
  • Sketch Scarves
  • Assist designers
  • Dye fabric swatches
  • Organize Vintage and color libraries
  • Knowledge of Color Theory
  • Some Fabric Knowledge
  • Proficient in Excel & Word
  • Must be eligible to receive school credit for a Spring 2015 internship. Applicants who cannot receive school credit for an internship will not be considered for the program

Production Assistant, Woven Collection Resume Examples & Samples

  • Communicating NY&C standards and issues with vendors domestic and overseas
  • PO data entry; tracking with overseas vendors for on time delivery
  • Maintaining and following up on time and action calendar for pre-production samples, lab dips, bulk fabric approvals and lab testing
  • Coordinating production issues internally with merchandising department
  • Production, Photo shoots, and Visual sample management
  • Review weekly production and shipping reports to discuss/resolve issues with APM and cross functional partners
  • Provide sales, production and shipping reports
  • Strong time management and organizational skills with CRITICAL ability to multi-task
  • Strong English language skills, both written and verbal with excellent follow-up
  • Must be proficient in Word and Excel; AS400 a plus
  • Must have strong internal AND external customer service mentality
  • Have analytical and detail oriented mindset

Default Recovery Collection Grp Mgr Resume Examples & Samples

  • Develop and execute innovative oversight and control strategies to improve secure and safe business delivery
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements
  • Provide on-site, on location expert oversight of third parties to monitor and ensure compliance and quality performance
  • Execute remote, programmatic monitoring of control, compliance and performance
  • Actively develop the management capabilities and business acumen of direct reports, and drives the development of team members, ensuring full and well- rounded departmental competency
  • Ten years of progressively advancing management experience in the financial services/banking industry
  • Strong experience Default Mgmt Services; Recovery, Bankruptcy, EOT, OPPO, Repossession, Third Party Vendor, Credit Disputes, etc
  • Collections specific experience strongly preferred
  • Expansive current knowledge of regulatory and legal business requirements
  • Bachelor's Degree in a related field - Master's degree preferred
  • Formal training and/or hands-on experience with Lean/Six Sigma process methodologies preferred

Collection Repossession Specialist Resume Examples & Samples

  • Maintains and manages individual collection accounts, including: recording all efforts via the collection system insuring that all accounts are worked and noted accurately
  • Review daily reports to identify and monitor job performance and tasks
  • Submits voluntary and involuntary repossession assignments using multiple systems to encourage successful repossession assignments, and cost reduction, whereby following bank policies and state/federal laws to protect the bank from litigation
  • Responsible for establishing strong working relationships with the repossession agents, and business partners
  • Monitors and reviews the status of accounts placed with the repossession agency. Posts comments and 'Notices of Repossession' in a timely manner into collection system to ensure the bank is meeting state statue requirements and mitigating financial losses
  • Utilize skip tracing tools to locate customers successfully, and strategic use of collection tools to reduce or prevent losses. Provide all new information to repossession agency and if internal source provided new information act as the conduit, and immediately forward that new information to the repossession agency
  • Contact references and other resources to locate both our customer and the collateral
  • Monitor each repossessed account to ensure receipt of the condition reports, and update the collection system accordingly. Work with appropriate repossession company to obtain any missing information
  • Coordinate consumer loan collateral transportation to the auctions, by providing necessary documentation to the repossession agency and auction, and by working with the remarketing department on transportation for disposal of collateral
  • Coordinate and process requests for voluntary repossessions at financial centers, including contacting the financial center to inform the request is in process. If applicable educate on the information necessary to efficiently process any future requests
  • Accurately process and document all requests for repossession cancellations and redemptions
  • Ensure that requests for non-contractual repossession fees and/or additional fee amounts are submitted to management or the individual responsible for paying invoices for approval
  • Utilize tools available to ensure lien position to protect the bank from wrongful repossession
  • Process and document the necessary certified/notarized mail correspondence timely to ensure the bank is in compliance with state statutes. Including, recording of any return/unclaimed certified/notarized letters
  • Conduct research including but not limited to: review of credit bureau reports, statements, contracts, credit applications, lien verifications, customer files and payment copies
  • Make some strategic actionable decisions related to receipt of information via written or verbal mediums
  • Minimum two years collections, repossession or related fields
  • Understanding of debt collections in any stage of delinquency
  • Strong interpersonal, organizational, and decision-making skills
  • High degree of flexibility and personal integrity
  • Ability to drive towards results and negotiate effectively
  • Ability to prioritize and manage multiple tasks in a fast-paced team environment

Collection Repossession Specialist Resume Examples & Samples

  • Monitors and reviews the status of accounts placed with the repossession agency. Posts comments and 'Notices of Repossession' in a timely manner into collection system to ensure the bank is meeting state statue requirements and mitigating financiallosses
  • Utilize skip tracing tools to locate customers successfully, and strategic use of collection tools to reduce or prevent losses. Provide all new information to repossession agency and if internal source provided new information act as the conduit, andimmediately forward that new information to the repossession agency
  • Coordinate and process requests for voluntary repossessions at financial centers, including contacting the financial center to inform the request is in process. If applicable educate on the information necessary to efficiently process any futurerequests

Head of Collection Management Middle East Resume Examples & Samples

  • Regional responsibility to drive AR collection and resolve blocking issues to secure due AR elimination is performed and reflected in the system according to Ericsson's finance directives, global ways of working and global process instructions
  • Ensure that the organization is tailored to fit Region and Customer Unit (CU) specific characteristics/needs - perform the necessary investigation to determine most appropriate focus to give effective result
  • Identify internal & external process flow weaknesses & improve speed of collection
  • Explore and develop tools, systems, methods to improve the collection process
  • Identify opportunities for and drive improved cash collection & provide feedback and support to internal stakeholders for improvement
  • Overall responsible for regular pre-collection meetings internally and with customers to proactively resolve any collection and/or A/R management issues (including related LC/currency/regulatory issues)
  • Support resolution of disputes
  • Secure a professional and positive customer interface in invoicing, payment/collection administration including A/R reconciliation
  • Responsible for coordination of collectors within Region. Provide guidance and training for the effectiveness and efficiency of Collectors
  • Together with Finance Shared Services (FSS) implement proactive cash collection solution into selected CU's/ and Key Accounts
  • Responsible for coordination with FSS and collection support
  • Interface towards Group Treasury and Ericsson Customer Financing including implementation of process changes as well as escalation of issues and local requirements
  • Provide input to Region's cash flow forecasting and interface towards Business Finance and Company Control
  • Deliver on CU & Regional cash collection targets & support Order to Cash reduction program
  • At least 5+ years’ experience in managerial level, preferably in the area of Finance and/or customer facing function
  • Good Ericsson Knowledge, including understanding of delivery organization /Operations process & documentation requirements which support acceptable invoicing & claims for payment given Customer Contract terms & conditions
  • Good understanding of the Ericsson Financial Model and Business processes
  • English proficiency in verbal and written communication is a must, Arabic is preferable
  • Strong drive, result orientation, leading & influencing others
  • Strategic thinking and business understanding
  • Relationship builder, strong interpersonal communicator, negotiation skills
  • Sense of urgency and accuracy
  • Managing complexity

Seasonal Anniversary Specialist Somerset Collection North Resume Examples & Samples

  • Demonstrate initiative in accomplishing tasks and meeting quality standards
  • Unpack, sort and stock newly arrived merchandise
  • Ensure all merchandise is accurately ticketed, accounted for and processed
  • Accurate and efficient use of mobile and hand held devices
  • Fulfill customer orders from store inventory in a timely manner with a high fulfillment percent and sense of urgency
  • Assist in maintaining clean and organized selling floors and stockrooms
  • High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
  • Ability to work a flexible schedule based on business needs
  • Demonstrate ability to use a variety of technology (e.g. PC, iDevices) and new computer applications

Calvin Klein Collection Resume Examples & Samples

  • Aggressively pursue additional market share / account base
  • Present each season’s Collection to buyers, 4 times annually
  • Update sales analysis on a weekly basis
  • Track and monitor sales to determine new opportunities for re-orders
  • Daily communication/liaise with the sales office in Italy
  • Analyze best and worst sellers
  • Analyze shipping/tracking of delivery flow on a daily basis
  • Communicate with Design and Merchandising re: current trends and end of season sales analysis
  • Work closely with Saks CKC Brand Ambassador to ensure they are properly trained on new product, and up to date with current CKC PR news, product developments and deliveries. Weekly visits to Saks SIS to assist and promote brand to Designer and Fifth Avenue Club associates. Comprehensive competitive analysis provided to VP of Sales and Merchandiser recapping competitive best and worst performing styles and trends
  • Host comprehensive Product Knowledge seminars at store level, for top department stores, at the start of every fashion season. Join Saks BA in all Saks Fifth Avenue internal promotions and events in store
  • Host semi-annual trunk shows at top specialty accounts (typically 2 per season)
  • Manage and utilize internal inventory for replenishment at store level and minimize end of season inventory
  • 5+ years’ sales experience in womenswear
  • Must have prior work experience with department stores and specialty retailers (Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Barney's) and established contacts
  • Must be proficient and have knowledge in designer market; competitors, fashion trends, etc
  • Analytical and strategic, as well as tech savvy
  • Excellent public speaking a must, in addition to excellent interpersonal skills
  • Excellent time management and interpersonal skills
  • Must possess high fashion aesthetics and confidence
  • Flexible to travel domestically, flexible schedule for market seasons in showroom

Womens Modern Collection Selling Manager Resume Examples & Samples

  • Create a professional selling environment by communicating and exemplifying Saks Fifth Avenue standards of excellence
  • Provide leadership and customized coaching to associates, resulting in an increase in sales, service, and profitability
  • Maintain a consistent high level of customer service within the selling area by recruiting, selecting, training, and developing quality professional sales associates
  • Proactively generate ideas to develop business opportunities and maximize sales to achieve or exceed all financial goals (Sales, Earnings, Shortage, etc) established for the department
  • Deliver ongoing education, assessment and performance feedback to sales associates with regard to sales, credit, merchandise, events, policies and procedures
  • Manage the resolution of customer service related issues with a focus on providing an exceptional customer experience
  • Utilize automated scheduling system to maximize staffing decisions for the department
  • Oversee merchandise opportunities, evaluate merchandise performance, and adjust merchandise presentation to meet sales objectives
  • Other store initiatives as assigned by management
  • While performing the duties of this job, the employee must be able to physically maneuver and handle racks and carts of merchandise. Lifting of up to 25 pounds may be required
  • Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays

Assistant Merchant, Sephora Collection Resume Examples & Samples

  • Manage brand assortments, including productivity and timeliness of updates for Sephora Collection
  • Ownership of brand in-store fixture updates including communication to field team and graphic approval timelines
  • Assist in creation and execution of brand strategies, including monthly analysis on current businesses and trends
  • Own brand management documents and events specific to Sephora Collection
  • Maintain department records and assist with general administration, meeting agendas and sample procurement/management
  • Participate in product development in both accessories and skincare collaborating with in-house product development teams
  • Assist in developing and identifying emerging accessories trends and categories while relentlessly delivering innovative and exclusive product first to market at Sephora
  • Own inventory liability for brand including testers, damages, RTV’s, and homeless skus
  • Drive gratis and sampling programs
  • Assist overall brand/ team with visual merchandising needs including graphic approvals, ensuring brand consistencies
  • Minimum 2-3 years distribution and/or buying office experience at a major retailer
  • Excellent technical skills – MS Office (Excel inclusive Cube, Word, PowerPoint); merchant systems
  • Strong negotiation, presentation, and analytical skills
  • Assertive, confident, and able to exert influence
  • Exceptional organizational skills and ability to prioritize multiple projects while maintaining strict deadlines
  • Genuine passion for retail, product, and trends
  • Possesses a strong numbers aptitude with a drive for results
  • Flawless verbal and written communication skills
  • Dynamic, engaging professional with a positive attitude; ability to work well in an environment that highly values cross-functional partnership
  • Bachelor’s degree or equivalent work experience (cosmetic retail experience a plus)

Manager, Gfe Women s Collection Resume Examples & Samples

  • Create item definition in GFE for all Women’s Collection product categories
  • GFE Maintenance for add/drops/changes
  • Partner with design to ensure product naming is accurate
  • Ensure GFE is consistent with Target and Assortment Plan
  • Create and Maintain assortment paginations
  • Input Sample projections and Stock fabric/unit projections
  • Line Maintenance – delivery shifts, seasonal bucket tracker, pricing
  • Defined and run reports
  • Problem solve and partner with cross functional partners (planning, production, product development, design, fabrics ops)

Collection Head Resume Examples & Samples

  • University graduate preferably with Master degree
  • At least 10 years of working experience
  • Solid experience in collection field, preferably in ML/UPL /Credit Card
  • Strong analytical skills and proficiency in quantitative methodologies
  • Good understanding of bank systems
  • Excellent communication & interpersonal skills, and fluent in both English & Mandarin
  • Leadership and people management skills
  • Able to work under pressure. Ability to manage multiple projects, problems and ambiguity and also manage situations caused by non controllable factor
  • Have strong initiative and high level of integrity

Sample Hand Collection Resume Examples & Samples

  • Execute first samples assigned by pattern maker to ensure they are constructed correctly and in a timely manner
  • Ability to construct garment through the methods of sewing
  • Coordinate with Pattern Maker to develop clothing for fit, and appearance to sketch as well as specified design details
  • Execute garment alternations precisely using both fit notes and pinned garment as a reference
  • Collaborate with team as required to solve any issues that may arise with patterns and samples developed
  • Communicate ideas to improve garment construction
  • 10-15 years of experience
  • Proficiency in dress-making, jacket, coat and trouser construction, chiffon hand work, lace and embroidery
  • Knowledge of straight sewing, narrow, keyhole button, rivet and snap button machines
  • Knowledge of garment construction
  • Must know how to drape, hand finish, press, and machine sew
  • Ability to work with the patternmaking team, and communicate ideas to improve garment construction

PPI Specialist / Collection Resume Examples & Samples

  • Fully Bilingual English/Spanish
  • HOD Mod4 and/or CAS platform experience
  • Self-starter with strong attention to detail and the ability to approach day-to-day work with a constant innovative and broad-minded outlook
  • Ability to be flexible and perform in an evolving fast-paced metric driven environment
  • Team oriented, strong emotional intelligence and communication skills, both written and verbal
  • MTV platform experience
  • Processing or auditing experience on the CAS and/or MTV platforms
  • Previous CCM (Claims Cost Management) experience
  • Previous experience with PPI (Provider Payment Integrity) supporting systems and applications including Financial Recovery System and Provider Profiles

Collection Client Svc Spec Resume Examples & Samples

  • One to Two years banking center, call center, consumer collections experience, or customer service experience
  • Strong negotiation and sales skills with demonstrated attention to detail, dependability, self-control, independence, flexibility and stress tolerance
  • Knowledge of BBVA Compass Bank systems
  • Knowledge of BBVA Compass Bank products and services

Collection Repossession Specialist Resume Examples & Samples

  • Monitors and reviews the status of accounts placed with the repossession agency. Posts comments and 'Notices of Repossession' in a timely manner into collection system to ensure the bank is meeting state statue requirements and mitigatingfinanciallosses
  • Utilize skip tracing tools to locate customers successfully, and strategic use of collection tools to reduce or prevent losses. Provide all new information to repossession agency and if internal source provided new information act as the conduit,andimmediately forward that new information to the repossession agency
  • Coordinate and process requests for voluntary repossessions at financial centers, including contacting the financial center to inform the request is in process. If applicable educate on the information necessary to efficiently process anyfuturerequests

Collection Asset Remarketer Burlington, ON Resume Examples & Samples

  • Establish accurate values for equipment in all sales channels by contacting various sources, i.e. remarketers, vendors, brokers and sales force
  • Execute repossession by assigning files to bailiffs in accordance to applicable provincial laws
  • Liase with Trustees and Lawyers regarding Bankruptcies, Proposals, CCAA protection claims. Court attendance for Fraud and Legal files as required
  • Advise, instruct, solicit information, and train on issues specifically relating to the remarketing to both inside staff and outside the business unit
  • Improve financial position by identifying and planning for improvement opportunities with assets and remarketing
  • Develop, implement and manage strategies related to the company’s remarketing and end of lease strategies
  • Preparation and analysis of monthly department reports as required which may include updates on repossession status, remarketing inventory and remarketing strategy on aging inventory
  • Maintain and provide the business (Executive, Management, Credit and Sales) with current and historical data on repossessed equipment
  • Focus on prospecting and negotiating new supplier channels and relationships or opportunities to increase recovery dollars and terminating those channels that are not as profitable
  • Follows established Coaching Routines and related activity to drive high performance and enhance all colleagues knowledge to earn more recovery dollars
  • Follow standard RCAP/RBC recovery policy and procedure guidelines thus avoiding any reputational or legal damages
  • College or University degree
  • Minimum 5 years Repossession and Remarketing experience and procedural flow
  • Minimum of 5 years industry networking contacts (example – asset remarketers, suppliers, auction houses)
  • Working knowledge of PPSA Act across Canada
  • Knowledge of Yellow Iron Industry including Ag and various other small asset types
  • Litigation, Bankruptcy and Farm Debt Mediation Policies and Procedure Knowledge
  • Leadership skills, ability to Coach and Mentor internal colleagues and external partners
  • Strong communication (written and verbal) and negotiation skills
  • Decisive (analytical and problem solving skills) with the ability to demonstrate initiative/confidence
  • Ability to work independently (i.e. self managed)and within a team environment
  • Able to set very high standards in terms of being detail-oriented
  • Proficient MS Outlook, MS word, MS PowerPoint and MS Excel to develop or design or improve inventory tracking
  • Familiarity with or ability to quickly learn key RCAP front end and administrative applications
  • Bilingual capabilities are an asset
  • LI-SV1

Collection / Debtor Management Specialist Resume Examples & Samples

  • Uses judgment based on practice
  • Manage debtors portfolio assigned to monitor quality of supplying activities, payment
  • High school diploma and/or bachelor's degree in Economics
  • Good understanding of procedures and concepts within own discipline (debtor management and collection) and a basic knowledge of these elements in other disciplines
  • Some experience in collection
  • Previous experience on CR and Cerved controls
  • Italian fluency and english proficiency
  • Advanced Office Skills
  • Knowledge of Factoring products

Collection Agency Manager O&T COG Resume Examples & Samples

  • Good negotiation / communication ability
  • Intelligence / Emotion Quotient Handling Skill
  • Be able to work under pressure and keep good teamwork
  • 3 years working experience, collection experience is preferred
  • Supervisor experience is preferred
  • Patient, detail-oriented and initiative
  • Good MS Office Operation Skill

GSS Dalian F&a-collection Resume Examples & Samples

  • Ensure the required timelines (SLAs) are met for AR activities
  • Review the existing process documentation and escalate any gaps to the supervisor
  • Implement process improvement ideas
  • Communicate effectively with clients and field finance
  • Work on the customer survey feedback and ensure zero escalations from both internal and external client
  • Plan leaves
  • Timely accurate submission of gT&E
  • Participate in company sponsored activities (Fun at work, EY Cares etc.)

GSS Dalian F&A Collection AU Senior English Resume Examples & Samples

  • Ensure individual accuracy targets are achieved
  • Review daily SLA report and ensure that no transaction cross the established SLAs
  • Manage individual Utilization, effective utilization and efficiency
  • Attend the L&D and process trainings as required/nominated
  • Adherence to business conduct
  • Actively participate in team meetings, share best practices, and discuss scenarios and resolution

Manager Collection Strategies Resume Examples & Samples

  • Degree in statistics, economics, computer science or business
  • Strong background in statistical & quantitative analysis
  • Experience with statistical software packages such as SAS
  • Ability to communicate effectively, both oral and written
  • Ability to communicate in Spanish strongly desired

Director, Product Development, Collection Resume Examples & Samples

  • Day to day point person for Design, Merchandising, Materials, Production, and Tech Design Teams
  • Execute product development activities from initial design concept to TOP approval, and drive issue resolution
  • Partner with Design during early development in order to manufacture rig & concept samples as needed
  • Schedule seasonal Design handoff in accordance with calendar deadlines, and work with Senior Director to allocate pattern room resources as needed
  • Partner with Materials Teams in order to manage tailoring materials for all initial prototypes. Secure and manage inventory levels of materials, and ensure availability for sample room
  • Obtain fit time with Senior Design staff to review product in both muslin and stock fit stage. Coordinate timing and product for fittings in accordance with factory approval deadlines
  • Track all fit approvals. Communicate fit status on a daily basis, and prepare weekly recaps for Senior Director
  • Monitor status of each pattern entering the sample room. Track all pattern completions and cancellations, in order to report seasonal statistics
  • Partner with Design Team as each seasonal line becomes fabricated. Manage daily changes and ensure that all pattern versions are developed as needed
  • Manage sample yardage for runway and showroom garments. Work closely with cutting room to determine yields and ensure proper split shipments of fabric between Italy and USA
  • Drive the pattern and TP release for all runway / show samples, as well as the cutting & manufacturing status. Track and report results on a daily basis to cross functional team members
  • Manage team in receiving all runway / show samples, and checking materials & workmanship. Oversee remakes as needed
  • Partner with Design as Looks for runway and seasonal line openings are assembled. Manage sample alterations and ensure that all modifications are recorded and tracked
  • Schedule and lead Line Review Meetings prior to each seasonal line opening
  • Oversee all BOM maintenance after line opening, and ensure consistency between product and all raw materials in Tech Package
  • Track and oversee fit approvals on all garments for stock production
  • Work out of the box, multitask and juggle ad hoc projects and processes for quick & accurate turn around
  • Report and analyze seasonal metrics relating to development counts, adoption rates, and product category breakdown
  • Occasional travel overseas prior to seasonal line openings
  • Manage and mentor Product Development staff
  • Ability to work in a collaborative team environment and communicate cross-functionally with all levels of the organization
  • Self-motivated with a strong sense of urgency
  • Strong interpersonal skills for building working relationships within teams
  • Strong time management and organizational skill to establish priorities and meet specific deadlines
  • Ability to proactively trouble shoot and problem solve
  • Ability to strategize and drive results
  • Advanced computer skills and proficiency in Web PDM, PLM, Excel, and Outlook
  • Experience in building and maintaining BOM’s
  • Knowledge of production/manufacturing processes and capabilities
  • 10+ years of experience in the apparel industry

Collection Agent Resume Examples & Samples

  • Achieve set revenue targets and call quality objectives
  • Advise and influence clients' customers on the payment options for debtrecovery
  • 1-2 years of Seniority
  • Have the ability to relate to people from a variety of different backgrounds
  • Be persuasive, persistent and self motivated

Senior Collection & Allocation Specialist With French Resume Examples & Samples

  • Country Receivables Reviews
  • Extract AR Report – Receivables, Due Date, Days Outstanding, Bad Debt Reserves, Assigned Credit Limits, Unallocated Cash – with comments on each overdue item
  • Make pro-active courtesy calls to ensure impending payments are not being held up in Customer payment process
  • Resolve queries in a timely and professional manner
  • Reminder letters
  • Update daily the Collection Tool with details of queries received and actions taken
  • Cash Allocation
  • Update the Daily Bank Report (excel) with status of ‘Pending Items’, and provide to Bank Reconciliation Analysts
  • Month End
  • Ensure that HDS’ core values (Customer Focus, Community, Openness, Ownership and Leadership) are adhered to
  • Demonstrates responsibility for scope of position/own standard of practice
  • Demonstrates understanding of knowledge of organizational strategy and objectives

Senior Collection & Allocation Specialist With German Resume Examples & Samples

  • Customer Statements
  • Timely and accurate preparation of monthly reports from Oracle/Collection Tool, and send email reports to Customers
  • Handle exceptions
  • Resolve queries (internal and external) in a timely and professional manner
  • Send to Cash Collection & Allocation Team Leader and Country F&A Managers by email
  • Customers Calls
  • Take action to resolve any issues detected prior to payment due date
  • Based on the Receivables Report, call customers to ensure rapid payment of overdue amounts
  • Update daily the Collection Tool with details of calls made and actions taken
  • Prepare reminder e-mails and send directly to Customers, Team Leader or Country F&A Managers according to level of escalation
  • On a daily basis post cash receipts to Oracle AR, using information from the Daily Bank Report and customer remittance advices
  • For unallocated receipts (missing invoice details) contact customers to identify invoices paid
  • Assist in month-end tasks to finalize Oracle AR
  • Assist in wider team duties
  • Perform Other Duties as Required
  • Promote best practices to improve process efficiency
  • Actively supports company change programs and acts as a role model for solution selling
  • Completes all job functions as per department and organization policies and procedures
  • Maintains current knowledge in present areas of responsibility (e.g. attends ongoing educational programs)
  • Demonstrates full knowledge of current position’s and department’s relationship to flow of Services

Reachback All-source Collection Requirements Manager Resume Examples & Samples

  • Experience - Three years Collection Management operational experience within DoD or equivalent Government agencies
  • Clearance - TS/SCI
  • Special skills or qualifications -
  • Thorough understanding of DoD and Service collection techniques, capabilities, and applications
  • Proficient in using basic computer applications to include MS Office (including PowerPoint) and intelligence related automation
  • Knowledge and familiarity of systems such as Falconview and C2PC
  • Experience with IC collection management systems (e.g. Coliseum) mission applications
  • Experience with communications capabilities within JWICS, INTELINK, and SJPRNet
  • Education- Associates or Bachelor's Degree or equivalent military enlisted or company grade officer experience AND/OR completion of the JSR Operations Course (Goodfellow AFB)
  • Knowledge of communication and dissemination architecture
  • Experience with tactical ground and air sensor operations and management

Collection Services Manager Resume Examples & Samples

  • Manages the daily operations of a Collection Services department. Develops goals and objectives for approximately 15 staff members. Makes general assignment of duties to staff; coordinates staff activities ensuring adherence to policies and procedures, administrative orders, union contracts, and personnel rules and regulations. Prepares reviews and submits recommendations and reports to Associate Director, Collection Services on operational changes and problems. Assigns department schedules to provide adequate coverage to meet department requirements
  • Using statistical and empirical data to evaluate productivity, collection access, and vendor fulfillment. Maintains awareness of emerging trends in library technology, cataloging practices and other aspects of technical services and develops recommendations for changes where appropriate. Provides regular written reports to the Associate Director, Collection Services or other administrators, to advise on the status of staff, training and development projects, and Collection topics
  • Oversees the design and delivery, as well as monitoring of the acquisitions, receiving, cataloging, processing and flow of materials from Collection Services to public service agencies. Develops specific procedures that insure fulfillment or orders, expeditious cataloging and processing of materials
  • Participates in the planning and implementation of procedures for establishing new services in collection acquisition and materials access
  • Participates in training workshops, meetings, seminars, etc., directly related to professional development. Stays abreast of professional literature, trends and developments, through active participation in both local land national associations
  • Performs supervisory personnel functions within the department. Initiates personnel action as necessary and provides documentation to support such action. Responsible for written performance evaluations for staff. May serve on selection panels, interviewing applicants for promotions and appointments to DCPL
  • Instructs all on-the-job training of staff members pertaining to resources, and routines of the department and library system. Gives technical guidance to the staff in the use of new technologies
  • Assists the Associate Director, Collection Services with vendor relations, including contracts and negotiating licenses and agreements
  • Assists Associate Director, Collection Services in overseeing and tracking the annual budget for books and other library materials
  • Consults and takes a leadership role in working with IT regarding ILS updates and other products that effect the department
  • Meets and corresponds with local and regional collection managers in public libraries to ensure best practices at DC Public Library are implemented and to contribute to the library field in Collection Services
  • Minimum of five (5) years’ experience in collections/technical services
  • At least two (2) years’ experience as a professional librarian; experience in an urban library setting a plus
  • Minimum of two (2) years supervisory experience including full cycle performance management (i.e. establishing goals to completing performance evaluations)
  • Knowledge of workflow, distribution, and accessibility of library collections
  • Knowledge of principles of acquisitions, processing and cataloging
  • Ability to interpret and adapt guidelines, policies, regulations, and work directions for applications to specific problems
  • Ability to work calmly under pressure while managing multiple tasks
  • Excellent oral, written, and interpersonal communication skills, including the ability to persuade and motivate others
  • Ability to work independently and to exercise independent judgment

Collection Strategists Resume Examples & Samples

  • Research, build, and execute strategy in accordance with current doctrine, pol procedures, techniques and tools
  • Provide subject matter expertise on conducting collection operations/activities and the development of concepts of operations (CONOPs) and operational support package (OSPs)
  • Independently write reports detailing collections and its impacts on assigned issues
  • Bachelor’s degree in intelligence, engineering, science, or equivalent experience
  • 6 years of experience performing collections, collection strategy/management work and writing reports based upon the resulting work/accomplishments
  • Extensive demonstrated knowledge and experience utilizing DoD and IC collections platforms/sensors
  • Current experience with strengths and limitations of DoD and IC collection platforms/sensors
  • Significant current experience with Satellite Toolkit and/or JDISS DVI
  • Strong oral, written, and interpersonal communication skills and abilities
  • Current CI polygraph

Collection Spec Ins SLC EO Resume Examples & Samples

  • Medical and insurance terminology (such as procedure codes, diagnoses, and patient liability), and full understanding of hospital/physician billing
  • Knowledge of collections helpful. Capable of meeting production goals. Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Ability to remain flexible as this position may be working multiple clients at one time
  • Communication and problem solving skills and the ability to act/decide accordingly
  • Ability to resolve accounts, create and research complex or diverse information
  • Exceptional customer service and the ability to plan organize and exercise sound judgment
  • Minimum 1 year work experience in customer service, preferably in a medical setting. Prefer experience in Insurance, collections or related area
  • Experience with Microsoft Office suite and standard office equipment (copier, fax machine) a must

Senior Collection Strategists Resume Examples & Samples

  • Perform specific collection research, strategy development and management with limited guidance
  • Master’s degree in intelligence, engineering, science, or equivalent experience
  • 10 years of experience performing collections, collection strategy/management work and writing reports based upon the resulting work/accomplishments
  • Published collection strategy reports and/or authored new procedures/methods to create innovative collection plans/strategies
  • Significant current experience (i.e., within last 2 years) in collection strategy/management techniques
  • Currently have an active DoD TS/SCI security clearance

Macy s Somerset Collection Resume Examples & Samples

  • Lead and directly supervise team to offer specialized service to all customers including
  • Drive and exceed Connect, WGR and MS@M goals. Coach the team to deliver MAGIC through quality relationships, sales and registrations
  • Lead the specialized selling team to emerge as selling leaders within the store
  • Connect the appropriate associate to match the customer’s needs
  • Has “results matter” drive and excellent follow-through; must be extremely detail oriented
  • Takes ownership role for achieving goals
  • Has ability to drive incremental business through in-store partnerships, with industry experts and community contacts
  • Demonstrates understanding of the importance of the omni-channel customer and how effective use of social media and emerging technologies are critical to driving results
  • Is eager to share knowledge with coworkers and associates
  • Passion for developing a clientele based business
  • Minimum 5 years + retail or sales management experience in customer service focused business
  • Demonstrates ability to build relationships and convert customers into clients
  • Reasoning Ability: Self-starter, able to work independently and as part of a team with good time management skills
  • Ability to effectively manage and lead a team of selling professionals
  • Effective communication to customers, peers and all levels of management
  • Proven track record in developing a clientele following through personalized selling
  • Effective problem solving ability to ensure an outstanding customer experience
  • Skilled in business analytics
  • Demonstrated proficiency with technology and social media
  • Experienced in organizing and executing customer events
  • Keen interest in styling and fashion trends
  • Ability to follow through on projects in a timely manner
  • Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices&#8217

Senior Collection Assistant Resume Examples & Samples

  • Disbursement Fund for policy loans, dividend withdrawal, surrenders
  • Petty Cash Fund
  • Medical Fund/Doctor’s Transportation
  • Expediters Fund
  • College graduate of a 4 year Business Course

Specialist, Premium Collection Resume Examples & Samples

  • Accounting knowledge
  • Accuracy, carefulness, trustworthy
  • Good communication skills, team work
  • Customer service skill
  • Ability to work under high pressure
  • At least 4 year experience in relevant position
  • Word, Excel, Power Point

Collection Requirements Manager Resume Examples & Samples

  • Research, validate, and submit HUMINT and SIGINT requirements
  • Assist with developing collection strategies in the HUMINT and SIGINT disciplines to satisfy the information requirements of the customer’s analytical workforce
  • Candidate should be familiar with HUMINT Tasking, Collection, Production, Exploitation and Dissemination (TCPED) cycle
  • Bachelor’s Degree and 9-20 years of Intelligence analysis experience or specialized training and 8-20 years military intelligence experience
  • TS/SCI security clearance
  • Training and proficiency required in
  • Current DIA TS/SCI clearance with a current polygraph
  • Certified Collection Management Professional – Fundamental
  • Some experience with imagery collection management

Manager, Collection Centre Resume Examples & Samples

  • Review the collection strategies via champion & challenger analytics and recommend cost effective strategies
  • Facilitate and implement the digitalization/automation in Collection for cost effective collection activities as well as enhancing customers’ experience, such as, Live Chat, collection on mBanking OMNI
  • Conduct vintage analysis on the recovery performance and propose a recovery model for enhancing recovery dollars
  • Analyze collection MIS including market information and trend analysis for strategy review
  • Review collection workflows and procedures to ensure adequate risk controls are in place
  • Perform quality reviews on the service performance of various teams in Collection Centre and provide frequent feedbacks to the team for continuous service quality enhancement
  • Handle and resolve priority complaints with best possible solutions
  • Support the administrative functions in Collection
  • DBS*

Ccb-mb-dialer Collection Supvervisor Resume Examples & Samples

  • Provide advice and answer questions concerning collections activities. Coach staff as required
  • Review the status of the most delinquent accounts and handle the collection efforts
  • Authorize adjustment of finance charges and approve minimal repayment arrangements outside of Collectors authority
  • Manage more globally than just their team, across the Dialer staff
  • Monitor real time reports (KPI driven) across Dialer staff
  • Lead a group of Collectors to ensure the unit objectives and standards are met
  • Compile and analyze statistical data relative to unit productivity
  • Monitor live and recorded calls and provide feedback to staff
  • Advise staff of any change in policy or procedures
  • Allocate resources, plan work schedule, and assign work
  • Train staff members, conduct performance reviews, and make recommendations regarding corrective actions and dismissals
  • Review accounts, conduct quality phone monitoring; and provide feedback and direction
  • Two years collections/loss mitigation experience strongly preferred
  • Prior experience managing teams of collection representatives preferred
  • Management experience in collections preferred; specifically in call center and/or mortgage collections
  • Excellent verbal and written communication and organizational skills, particularly the ability to make recommendations to management
  • High school diploma required. College degree is preferred

Collection Admin Intern Resume Examples & Samples

  • Be responsible for collection related paper work, including dunning letter, ad hoc detail remittance resource confirmation letter, ET& buyback quotation, buyback notice letters etc. (70%)
  • Be responsible for all collection admin related documentation scan, file, mail. (15%)
  • Support other ad hoc assignment. (15%)

Collection System Modeling & Assessment Resume Examples & Samples

  • Bachelor’s degree in civil engineering or other applied subjects
  • Experience in water and wastewater master planning and hydraulic modeling
  • 5 years of project or task management experience
  • 8 years of total professional experience

Collection Resolver Resume Examples & Samples

  • First level university degree with a focus in business or economics; MBA preferred
  • Strong written and verbal communication, negotiation, and conflict resolution skills
  • Solid understanding of risk mitigation tools
  • Basic leadership skills
  • Advanced understanding of collection processes, financial principles and channel partners
  • Advanced understanding of HP's dispute management process

Collection Rep Resume Examples & Samples

  • Customer Orientation –Maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Decision Making – Identifies issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
  • Contributing to Team Success – Actively participates as a member of the Center’s team to move the team toward the completion of goals
  • PC Skills – Demonstrates proficiency in Microsoft Office (Excel, Word, and Outlook) applications; knowledge of, or ability to learn, AdvantX – Accounts Receivable System, Smart, HOST and other systems as required. Demonstrates ability to type on PC keyboard
  • Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately
  • Minimum (1) year of experience in a medical office setting (i.e. ambulatory surgery center, hospital, doctors office) highly preferred
  • Knowledge of managed care payers and medical terminology (preferred)

Collection & Recovery Lead Resume Examples & Samples

  • Thorough knowledge of products and services
  • Strong coaching abilities - takes responsibility for coaching people to drive performance and sales improvement
  • Leadership skills that foster collaboration, respect and harmony amongst team
  • Builds a climate that values collaborative/innovative thinking
  • Team player with strong coaching/mentoring abilities
  • Uses personal development plans to help individual review development and measure improvements in performance
  • Ability to multi-task and work independently in a fast paced work environment
  • Possibly completion of Sales Achievement and Leadership Excellence certification
  • High School or Equivalent required, Associate Degree preferred or 2-3 Years of Customer Service/Sales management Experience in lieu of Degree
  • 2 – 3 years Supervisor banking or operations experience, Contact Center experience, Customer service experience/sales a plus

Collection Junior Specialist With Spanish Resume Examples & Samples

  • Reporting the results of work in the area of outstanding receivables
  • Very good Spanish
  • Proficiency in computer skills (MS Office)
  • Stress resistant
  • Experience in Customer Service and SAP knowledge nice to have

Collection Team Leader With English and Resume Examples & Samples

  • Team management – development, motivation and support for employees
  • Coordination of complaints (registration and solving) and cash collecting processes
  • Ensuring timely handling of incoming complaints
  • Providing credit risk, cash inflow from receivables, carry on good relationships with customers
  • Reporting the results of the team's work
  • Results management
  • Higher education (Bachelor's degree)
  • At least 1,5 year experience in team management - must have
  • 4-5 years similar experience
  • Turkish min. B2 nice to have, English min. B2 –must have
  • Ms Office proficient
  • SAP nice to have

Collection Junior Specialist With Italian Resume Examples & Samples

  • Reporting the results of work in the area of ​​outstanding receivables
  • Achieving set revenue targets and call quality objectives
  • Min. secondary education
  • Very Good Italian
  • Good English
  • Persuasive

Collection Agent Resume Examples & Samples

  • Inbound customer service experience
  • Typing skills
  • Credit and Collections experience
  • Payment processing experience

Senior Manager Mastercard Collection Resume Examples & Samples

  • Manage and provide leadership to a team of Risk professionals responsible for developing and executing on MasterCard collection strategies
  • Promote best practices with Visa team, incoporating broader retail risk relationship
  • Proven people management and leadership skills

Collection CSR Resume Examples & Samples

  • Review customers account
  • Communicate with customers regarding their account status and make subsequent collection of payments
  • Follow up with Order management team and or banks as required
  • Utilize the system and /or tools available for information to validate and resolve the issues directly
  • Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
  • Be a communication linkage with the order management team and escalations to the Sales Managers and credit department for effective resolutions
  • Metrics reporting to the management on their portfolio
  • Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle
  • Provide training & mentoring to the new collectors
  • To meet and exceed Days Sales Outstanding goals
  • To attain Collection Percentage
  • To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio
  • Capture required changes to account profile/or contact profile details
  • Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur
  • Understand payment issue and to take proper action or to direct proper escalation
  • Negotiate payment and conditions with customers and partners as necessary
  • Follow internal process and to document collection issue, action taken and customer feedback
  • 1st contact point for business partners issue /escalation
  • Provide / Analysis data trade for the reporting for entire AP collection
  • Participate project of AP countries as collection representative
  • Be assigned to task lead in collection team as and when there's need
  • Bachelor degree minimum with up to 3 years and above collection or related work experience; experience in bank bills department a plus, and candidates with more experience or will be considered for senior position
  • Excellent communication and negotiation skills with ability to deliver results and to resolve problem
  • Strong initiative and drive, must be a self starter
  • Excellent Communication skills in voice or written media, Asia countires languages & English
  • Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and Siebel an added advantage,
  • Teamwork skill is required

Area Mgr Post Collection Ops Resume Examples & Samples

  • Oversees, manages and mentors landfill and transfer station management teams at the division level. This includes hiring, on boarding, developing, coaching and managing performance
  • Leads cross-functional strategic teams in gathering, analyzing and evaluating operational and financial data
  • Performs root cause analysis to facilitate problem solving and continuous improvement
  • Develops staffing profiles and staffing/scheduling models
  • Develops tools, analytics and Key Performance Measures (KPM) to facilitate efficient landfill operations including equipment complement and utilization. Leads and participates in strategic line of business efforts including planning, facility commissioning, goal setting, evaluation and presentation of results
  • Leads and participates in strategic line of business team including planning, facility commissioning, goal setting, evaluation and presentation of results
  • Trains and mentors site leadership teams to ensure their success and builds post collection management bench strength
  • Provides analysis to recognize favorable / unfavorable trends and opportunities to reduce operating costs across the Company providing guidance and counsel to field leadership
  • Analyzes monthly, quarterly and year over year (YOY) cost, margin and volume trends
  • Makes recommendations on strategies to improve performance. Monitors field performance and provides guidance and support to influence change where appropriate when performance is not aligned with targets
  • Conducts site visits to evaluate best practices and identify opportunity for improvement, and makes recommendations based on findings
  • Participates and collaborates with cross-functional leadership to develop and deliver effective training, communication and documentation for operational effectiveness
  • Minimum of 5 years progressive responsibility in the waste or excavation / civil construction industry that includes management and oversight for operations and P&L
  • Bachelor’s degree in Business, Engineering or a similar business-related field
  • Master’s degree in Business, Engineering or a similar business- related field
  • Minimum of 2 years progressive responsibility in the waste or manufacturing industry that includes management and oversight for operations
  • Ability to professionally interact with and influence others to gain support for ideas, proposals, projects and solutions as well as effectively accomplish goals
  • Ability to build and foster collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the Company who can provide information, assistance and support
  • Excellent negotiating, leadership, communication, presentation, and interpersonal skills as well as the ability to influence a broad range of front line and senior leaders. Ability to confidently challenge leaders at all levels while projecting a collaborative and professional style
  • Ability to demonstrate initiative to thoughtfully research and address non-standard situations to ensure compliance with Company policies and procedures
  • Ability to manage performance by taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly
  • Ability to establish focus through the development and communication of goals in support of the organization’s mission
  • Ability to champion and manage change by demonstrating support for innovation needed to improve the organization’s effectiveness; initiating, sponsoring and implementing organizational change; and helping others to successfully manage organizational change
  • Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
  • Ability to establish processes and procedures to ensure effective department workflow
  • Strong analytical skills and the ability to address issues using a logical, systematic, sequential approach
  • An understanding of operational functions and related needs and requirements and the ability identify issues, weigh options and provide effective counsel to support sound business decisions
  • Ability to define processes to enhance operational capability and develop tools and systems for equipment operations and business management

Collection Recovery Senior Specialist Resume Examples & Samples

  • Charge off’s – Review and prepare accounts for charge off, keep detailed records of each transaction, and reconcile to General Ledger
  • Recovery Account Setup - Manually load customer account data to the Recovery Management System (RMS) for accounts that may not have loaded according to the normal account process
  • Inter Office Clearing Review - Review and research Interoffice tickets to determine the required action that is needed in order to clear the item in accordance with department guideline while meeting the specified time-frame requirements
  • ChexSystems - Update, research and respond to customer disputes via ChexSystems. These requests are submitted via fax by ChexSystems and require a manual response in accordance with bank guidelines within the required time frame set by the dispute
  • 1-3 years of experience with reconciliations and general ledger balancing
  • 1-3 years experience working in an operations environment
  • Possess and apply strong analytical skills
  • Requires ability to provide backup support in all aspects to staff
  • Proficiency in MS Word, Outlook and Excel
  • May manage/participate in projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues and/or working on Risk Issues
  • Collect, review and analyze data and/or documentation to ensure compliance with department service level agreements, policies, procedures, and/or regulatory and risk requirements

Collection Recovery Work Professional Resume Examples & Samples

  • World class customer service skills and expert in problem resolution
  • Strong coaching abilities - takes responsibility for coaching people to drive performance
  • Leadership skills that foster collaboration, respect and harmony among the team
  • Ability to build a climate that values collaborative/innovative thinking
  • Excellent time management skills; goal driven with a desire to exceed sales and productivity goals - including meeting day to day business needs
  • Advanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result
  • Strong knowledge of Office products

General Manager Post Collection Resume Examples & Samples

  • Works with Area and Region sales management to drive the commercial, industrial, residential and municipal sales efforts within the Business Unit to achieve targeted growth objectives, exceed customer experience expectations and optimize profitability
  • Oversees effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees
  • Leads operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics
  • Manages performance and talent development
  • Builds and maintains strong and effective relations with relevant government, community and environmental groups
  • This position may require travel by air, car and/or other modes of transportation up to 30% of the time
  • Bachelor’s degree in Environmental Sciences, Engineering or Business
  • Previous employment by a Fortune 500 company
  • Experience in labor relations
  • Minimum of 7 years progressive leadership and management responsibility
  • Minimum of 3 years of progressive leadership and management responsibility
  • Minimum of 3 years of P & L experience
  • Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategy
  • Ability to lead large scale change initiatives
  • Ability to direct large staff of functional experts to execute the corporate strategy
  • Demonstrates and promotes ethical behavior
  • Ability to manage an extended span of control, with multiple sites and multiple business lines (e.g., hauling, landfills, recycling, new business)

Senior District Mgr-collection Resume Examples & Samples

  • Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance
  • Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions
  • Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs
  • Experience: 5 years in a role with supervisory and PNL responsibility (in addition to education requirement)
  • Experience in a position involving at least 2 of the following: operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required

Collection Rep Resume Examples & Samples

  • Respond to customer requests for documentation quickly and professionally
  • Promptly answer inbound phone inquiries
  • Demonstrate judgment, tact and diplomacy in dealing with internal and external customers
  • Use of professional collection skills and techniques to identify customer reasons for delinquent account status
  • Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
  • Provide customers needed documentation on disputed accounts
  • Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes
  • Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks
  • Interact with Sales personnel to promote partnerships for payment barrier removal
  • Provide Credit Managers with customer information to assist in evaluation of customer payment terms or DSO

Collection Resume Examples & Samples

  • Bachelors Degree Graduate
  • Have 2 year minimum relevant experience in the BPO industry
  • Able to demonstrate exposure and knowledge of EDI together with advanced skills in MS Office (Word, Powerpoint, Excel, Outlook), excellent written and oral communication skills

Collection Recovery Senior Specialist Resume Examples & Samples

  • Remediation and Restitution for GRC Issues
  • Perform testing on risky processes
  • Provide Coaching and Feedback to colleagues
  • Provide evidence of sustainability
  • Experience working on Risk/Compliance Issues
  • Experience in a Collections or Recovery environment
  • Understanding of the collections regulatory climate
  • Experience in a Legal or Compliance environment

Regional Collection Lead Resume Examples & Samples

  • 3-5+ years of operations or project management experience
  • 3+ years of management experience, preferably building, then managing remote team(s)
  • Strong planning and analytic skills
  • Excel in executing in highly stressful and ambiguous situations
  • Creative, solutions-driven mindset, with a *get shit done* attitude
  • Must be an excellent communicator, both written and spoken, and must be comfortable speaking in front of groups
  • Must be multi-lingual (written and spoken) in English and least one other language (more than 2 languages is a definite plus)
  • Bahasa and English is ideal
  • Other APAC languages are acceptable
  • Note that your CV must be in English
  • Background in GIS, spatial analysis, SQL is a plus

Macy s Somerset Collection Resume Examples & Samples

  • Demonstrated leadership/supervisory skills
  • Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
  • Commitment to exemplifying the highest integrity and professional business standards

District Mgr-collection Resume Examples & Samples

  • Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining
  • Minimizes the total number of suppliers used by working with Supplier Partners to eliminate/reduce the number of one-time suppliers
  • Works with functional groups to resolve employee relations and labor relations issues
  • Direct supervision of _ full-time employees, including
  • Indirect supervision of _ full-time employees
  • Experience: 3 years of relevant work experience in a role with supervisory and PNL responsibility (in addition to education requirement)

Admin, Collection Resume Examples & Samples

  • Average of quality and quantity productivity standards must meet or exceed 94%
  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts and percentages

Collection Administrator Resume Examples & Samples

  • Maintain strict confidentiality in accordance with HIPAA regulations and Company policy, including divulging any patient private health information (PHI) only on a need-to-know basis to payers requiring the information for claims payment processing
  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

OC Collection Team Lead Resume Examples & Samples

  • Support the measurement and delivery of service levels and KPI targets
  • Drive the collection team to interact proactively within NGSC (Novartis Global Service Center), Divisions and customers to apply the collection strategy and manage credit risk
  • Serves as a Subject Matter Expert for related policies and processes, drives productivity and continuous improvement, process changes and leading practices to have an efficient and effective process
  • Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines
  • Lead with his/her team a smooth running of collection processes, e.g. order releases, customer dunning and calls, credit lines monitoring, master data maintenance, direct debit payments in accordance with laws and Novartis required standards

Senior Manager, Mastercard Collection Resume Examples & Samples

  • Maintain performance reporting on delinquency strategies and portfolio dynamics in order to assess current/emerging trends
  • Collaborate with Account Management and Provisions team identifying changes in the delinquent portfolio that may impact writeoffs
  • Work closely with operational group to understand how strategy and policy changes impact operational efficiency
  • Strong knowledge in designing and monitoring loss mitigation strategies (preferably in TRIAD)

Manager, Collection Strategies Resume Examples & Samples

  • One to two years’ experience designing credit risk strategies
  • Experience with statistical software packages such as SAS, Angoss or equivalent
  • Experience with TRIAD or similar collections risk platforms strongly desired
  • Experience with using and/or developing credit risk scores and their application in strategies
  • Project management skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
  • Strong collaboration and communication skills

Biosignals Collection Intern Resume Examples & Samples

  • Candidate must be pursuing a BS on Sciences or Engineering
  • Knowledge of statistic
  • Python, MATLAB, or other computing languages
  • Experience with physiological sensors and test equipment
  • Experience building and maintaining databases
  • Experience with metabolic cart systems
  • Conduct studies with human subjects to support sensor and algorithm design, development, and validation
  • Recruit and schedule internal test subjects
  • Observe and track device wear and usage patterns and hypothesize methods for improvements
  • Prepare and maintain study devices, equipment, and materials
  • Follow up with subjects to provide troubleshooting and technical support
  • Analyze study data and present results

Receivables Collection Professional With German Resume Examples & Samples

  • High School and/or University graduates
  • Professionalism and positive attitude
  • Ability to set priorities and manage daily responsibilities effectively
  • Team players with the ability to also work independently

General Manager Post Collection Landfill Resume Examples & Samples

  • Implements and executes plans to complement the Area’s strategic operating plan; champions the execution of the strategic plan and tactical initiatives within the Business Unit, including but not limited to operating safely, enhancing customer experience, improving efficiency and maximizing profitability
  • Performs other job-related duties as assigned or apparent
  • Previous experience in the environmental services industry
  • Ability to build strong sales teams; select best candidates, coach and develop the best talent
  • Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives
  • Problem-solving, analytical, critical-thinking and decision-making skills
  • Ability to optimize near-term results that contribute to long-term sustainable success
  • Collaborative; builds and works with teams
  • Creative thinker who challenges conventional solutions

Collection Anlayst Resume Examples & Samples

  • Minimum of 2 or more years of directly related experience, preferably in credit/collections
  • Bachelors degree in finance, accounting, or related discipline
  • Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices
  • Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment
  • Strong problem solving, interpersonal, and financial analysis skills
  • Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks
  • Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
  • Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access
  • Knowledge of credit analysis and scoring models
  • Knowledge of local credit and collection laws
  • Experience with customer contracts and documentary trade transactions such as L/C
  • Experience with negotiations on collections, disputes and securitization

Collection Point Administrator Resume Examples & Samples

  • Assists with key facets of office operations including office safety, personnel records, cost control traffic, and accounting procedures for all operations at your location
  • Uses PC and mainframe computer systems and trains others to work efficiently and effectively on these systems
  • Assists with account receivables, freight payments, inventories, traffic and other procurement items
  • Helps monitor accounts receivable and accounts payable
  • Helps keep fixed asset records up-to-date
  • Follows proper credit procedures before seed are shipped
  • Assists managers in planning and organizing
  • Works cooperatively with production, administrative, and procurement management teams

Biosignals Collection Intern Resume Examples & Samples

  • A hands-on, team player excited about making the world a healthier place
  • A great communicator who is personable and has a can-do attitude
  • Strong organizational skills, attention to detail, and ability to follow protocols strictly
  • Eager to learn about multiple aspects of biosensor device research and product development
  • Excellent communication, interpersonal, and subject interaction skills
  • Ability to conduct studies and troubleshoot independently
  • Relevant research experience
  • Data analysis and data visualization skills
  • Proficiency in Python, MATLAB, or other computing language
  • Physiological sensors and test equipment
  • Building and maintaining databases

Collection & Civil Prosection Specialist Resume Examples & Samples

  • Respond to inquiries from debtor, client, attorneys, bureau staff or third parties. Answer questions, including debtor obligations, consequences of non-payment (legal action, judgment enforcement)
  • Gather information and documentation, assisting in legal research
  • Assist staff attorney in case preparation
  • Become familiar with waivers, deferments and cancellations in cases involving student loans and State University of NY charges. Determine that all monies have been properly credited to account. Gather evidence, when appropriate, needed to substantiate cancellation of debt
  • Send written correspondence by selecting and modifying bureau forms or by creating response when forms are not appropriate
  • Prepare judgment, post-judgment enforcement and discovery papers for attorney signature
  • Become familiar with Silvercar, Word, LEXIS and other bureau case management packages
  • Upon request, send updates of accounts to defendants. Investigate discrepancies between unit records and client records. Become familiar with accrual of interest, collection fees, and other costs which may be added to account
  • Close cases, when appropriate
  • Review weekly and monthly reports for appropriate action
  • Notify county sheriff's office of tax offsets
  • Handle the Student Recoveries call line one day per week

Collection Administrator Resume Examples & Samples

  • General administrative support for Collections Team (25+ members)
  • Answer Phones / Shared Email Accounts and forward as needed to Collections Staff
  • Communicate effectively with internal & external customers regarding routine inquiries
  • Coordinate / prepare & mail notices as identified by Collection Staff monthly
  • Create & mail any Retainage / Retraction / Demand letters as needed by Collection Dept
  • Receive all returned mail / determine reason – re-distribute as necessary
  • Complete credit references for all lines of business
  • Maintain Bad Debt reporting & work with 3rd Party Collection Agency as needed / required by Management
  • Assist Cash Applications as needed to clear payments and/or process payments by credit card / Check by Phone
  • Help collections research unidentified payments as necessary / work with Cash Apps to clear
  • Submit refund documentation to Accounts Payable / Monitor refunds throughout process
  • Microsoft Office with intermediate to advanced skills in Excel
  • SAP Experience a plus
  • Notary – a plus
  • Construction Industry – a plus
  • Ability to work in a fast-paced environment, maintain a professional demeanor in all situations, and commitment to excellent customer services at all times

Team Leader Aerosol Collection Laboratory Resume Examples & Samples

  • Supervise activities of laboratory technicians and manage the laboratory to deliver high quality data for the evaluation of aerosol chemistry related to RRPs product development and pre-clinical assessment as well as process improvement and any RRPs product commercial release. Ensure that the status of the quality system within the laboratory is maintained
  • Plan and organize the work in the laboratory. Participate and ensure the proper implementation of new methods in the lab in collaboration with scientific group within Central Analytical Laboratories
  • Monitor progress of activities with involved parties to ensure agreed milestones are met. Maintain analytical method portfolio and ensure the quality of analytical data
  • Ensure and manage the development of staff according to their development plans. Provide internal or external development opportunities to successfully implement the development plans. Follow and ensure compliance with company and legal requirements
  • Anticipate the need for new equipment required and ensure that aerosol collection equipment are validated and maintained properly on a regular basis and staff properly trained. Organize maintenances with suppliers in accordance to the defined maintenance plan. This include the writing of qualification reports
  • Ensure safety and full compliance with policies and other relevant regulations in the laboratories. Identify any potential deviation and take corrective measures including appropriate reporting of such actions. Maintain and adapt the portfolio of methods and ensure the best laboratory practices are followed
  • Ensure close communication with our affiliates in the frame of technical supports
  • Ensure continuous improvement by following-up with non-conformities and conduct Corrective action and Preventive Action (CAPA) as well as ICT/proficiency tests or cross checks

Collection Recovery Manager Resume Examples & Samples

  • Assist in designing and implementing Recovery Strategies
  • Manage dialer-based performance for agents at multiple levels
  • Meet deliverables for stake holders across multiple products
  • 3+ Year of Customer Service Experience/Collections experience with an emphasis on Consumer Products
  • Ability to provide coaching and feedback to colleagues at all levels

Visitor Use Assistant Fee Collection Resume Examples & Samples

  • Must wear the National Park Service uniform and comply with National Park Service uniform standards
  • May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends
  • Occasional travel is not required
  • Occupancy in government housing is not required for this position
  • Overtime is not required
  • All federal employees are required to have federal payments (salary) made by direct deposit
  • Males born after 12-31-1959 must be registered or exempt from Selective Service ( visit )
  • Arithmetic
  • Speaking
  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job
  • Resume showing detailed relevant experience, to include month, year and hours worked per week
  • Response to Assessment Questionnaire
  • Copy of college transcripts or college course list, if qualifying based on education
  • Legible copy of DD-214 showing character of discharge, SF-15 and VA Letter, if applicable
  • If you're currently serving on active duty: You MUST submit a certification from the armed forces commanding officer which certifies the service member is expected to be discharged or released from active duty service under honorable conditions and be able to start employment on the enter on date. If you supply a certification at this stage, your preference/eligibility will be verified prior to appointment. For more information about Veteran's Preference, please click this link:
  • Selective Placement Factor(s) Certifications, such as copy of LE Commission, EMT certification, Driver's License, First Responder certification, etc., if applicable

Collection Recovery Senior Specialist Resume Examples & Samples

  • 2-4 years of experience in an call center environment or related experience in the customer service or collections field
  • Data entry and math aptitude
  • Proficient knowledge of Microsoft Word, Excel, Access and Windows based programs, including email
  • Ability to maintain composure under pressure/in confrontational situations with customer
  • Ability to work independently, make independent decisions and exercise sound judgement
  • Ability to adapt to changing business needs with a consistent, positive attitude

Coord Mcare / Mcaid Collection Resume Examples & Samples

  • Three to five years prior health care experience
  • Proficient in MS Word, Outlook, and Excel
  • Good math, typing and communication skills
  • Excellent Customer Service skills
  • Ability to work on various assignments simultaneously

Senior Collection Agent Resume Examples & Samples

  • Responds to irate calls escalated from collection assistants
  • Assists in training collection assistants and agents as necessary
  • Processes and submits weekly productivity reports to management
  • Answers inbound calls and provides accurate account status information
  • Assists customers in resolving delinquencies. Interaction with other departments may be necessary
  • Types routine letters and memos
  • Reinstates lines of credit once delinquencies have been resolved
  • Maintains satisfactory service/performance levels as defined by management
  • Escalates extremely irate customers and paydown plan requests outside normal guidelines as appropriate
  • Maintains accurate collection activity records
  • Experience in a high paced call center
  • Customer service experience with accounts receivable collection

Meter Collection Administrator Resume Examples & Samples

  • Ability to self-start, multitask and prioritize in order to meet deadlines
  • Ability to multi-task and prioritize in order to meet deadlines
  • Strong attention to detail and ability to maintain a high level of accuracy
  • Must be flexible and able to work in a reactionary environment
  • Proven customer service phone skills with heavy customer contact preferred
  • Dispatch, call center or call management experience preferred
  • Strong interpersonal skills, including the ability to work with different personality types
  • Proficient with Microsoft Office applications required
  • Ability to type 45 WPM minimum

Collection & Dispute Manager Resume Examples & Samples

  • Coordinates and controls the collection tasks of their reports: dunnings, calls, disputes analysis and escalations
  • Leads the collection team, team of 6 people in charge
  • Lead Collection Calls with TFCM and GRs
  • Anticipate possible cases of default in high-risk clients
  • Control and ensure compliance with the collection strategy
  • Negotiate collections / escalations of critical cases together with the GRs according to the corresponding segmentation of clients
  • Follow-up of resolution and collection of disputes
  • Key User of the CARD / FSCM collection module, responsible for scaling faults and improvement proposals

Collection Recovery Senior Specialist Resume Examples & Samples

  • 2-4 years in a Collections Environment preferred
  • 1-3 years Banking experience preferred
  • Ability to interact with distressed customers
  • Resolve complex problem within Company guidelines
  • Ability to manage high volume work flow in a timely manner within mandated handling times
  • Solid understanding of the Auto Collection process and industry

Senior Collection Management Services Assistant Resume Examples & Samples

  • Assist the Head of Collection Management/Assistant Acquisitions Librarian with the day to day staff supervision and operation of the Collection Management Services section
  • Support the provision of an effective Collection Management Service (CMS)
  • Assist with bibliographic checking
  • Review and process new book orders
  • Import records into the library catalogue from remote bibliographic databases
  • Assist with catalogue maintenance, amending bibliographic holdings and item records as required
  • Assist with the creation and maintenance of Excel spreadsheets for purposes of financial monitoring
  • Assist with the processing of invoices
  • Assist with the collection and collation of electronic resources usage statistics
  • Collect, collate and analyse data to inform decision making
  • Take responsibility for receipt, cataloguing and digitisation of Cardiff University theses
  • Take responsibility for receipt, digitisation and distribution of Cardiff University examination papers
  • Take operational responsibility for organising and managing specific administrative tasks
  • Participate in Library Service Working and Project groups
  • Ensure that the University Library Service (ULS) Regulations are observed
  • Participate in a continuing programme of training and development
  • Liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs
  • Actively contribute to the provision of outstanding excellent customer service in line with the University Library Service’s Customer Care Policy and Customer Service Excellence Award
  • NVQ 2 or GCSE Level A-C or equivalent, or equivalent relevant experience
  • Proven ability to communicate information, both orally and in writing, to a wide range of people
  • Proven ability to deal with customers face-to-face, over the telephone, online or via email promptly, calmly, effectively and courteously
  • Evidence of an ability to plan, prioritise and organise own work flexibly, working unsupervised to deadlines
  • Proven ability to deal with referred requests, solve problems using initiative and to know when to refer more complex queries
  • Evidence of working effectively as part of a team, providing guidance and support to other team members where necessary
  • Evidence of working effectively in a library service or customer service role
  • Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet
  • Demonstrable commitment to Continuing Professional Development (CPD), with a willingness to participate in training activities, including IT
  • Evidence of a flexible approach to a continually developing role
  • A-levels or equivalent experience
  • Successful completion of the European Computer Driving Licence (ECDL) or equivalent IT qualification
  • Knowledge of electronic resources e.g. e-books, electronic journals and databases
  • Evidence of working in a publishing/book trade environment

Manager Debt Collection Strategies Resume Examples & Samples

  • Develop and maintain strategic partnerships across the organization and serve as a strategic advisor and change agent helping to institute a data driven approach to dunning strategies
  • Execute and optimize collection of outstanding debt from consumers in good standing
  • Develop metrics measurement schemas, algorithms, models and analyses in support of strategy optimization
  • Partner with other analytic functions to develop standards, share best practices and drive efficiency

Manager Collection Development Resume Examples & Samples

  • Lead a team of developers and enable them to grow and achieve their full potential
  • Plan and prioritize new processes and tools with key stakeholders and Management
  • Manage and coordinate deliveries, risks and issue with the team and stakeholders
  • Guide discussions about solutions and architectural design, take decisions
  • Work closely with internal and external stakeholders

Assoc Collection Spclst Resume Examples & Samples

  • Provide Tier 1 customer support
  • Respond to basic inquiries regarding ADP products
  • Answer non-technical questions
  • Conduct correspondence with customers and representatives
  • Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
  • High school diploma or equivalent in education and experience
  • No previous experience required -- this is the entry-level position into customer service
  • Strong client relationship and interpersonal skills
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

District Mgr-collection Resume Examples & Samples

  • Direct supervision of ________ full-time employees, including
  • Indirect supervision of ________ full-time employees
  • Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years relevant of work experience
  • Normal setting for this job is: office setting

Collection Assistant Resume Examples & Samples

  • Knowledge of credit and collection procedures and policies
  • Customer interface and problem solving skills
  • Ability to handle a consistent volume of customer inquiries
  • Ability to communicate the condition of customer accounts to the Financial Manager

Collection Development Resume Examples & Samples

  • 45% – The graduate assistant will work closely with the Head of Collection Development in managing a variety of data relating to budgeting, expenditures, collection size, and collection use. The graduate assistant will collect and report regularly on e-journal and e-book usage statistics. The graduate assistant will assist in the organization of staff development activities offered by Collection Management. The graduate assistant will provide other support to the collection management program as needed
  • 45% – The graduate assistant also will work closely with the Digital Scholarship Librarian to assist with the daily operations of the digital repository and communications within and outside the Libraries. Duties include responding to DRUM user inquiries on how to use the system, maintaining the DRUM ‘Help’ pages, researching copyright permissions for faculty research and depositing papers on their behalf, writing and editing promotional materials, and providing other support to the Digital Scholarship Librarian as needed
  • 10% – Performs other duties, as assigned

Collection Development Resume Examples & Samples

  • Looking for an entry level Librarian who is interested in Collection Development and Acquisitions functions
  • Need a strong working knowledge of libraries and library systems
  • Will work closely with the Digital Resources/Web Librarian to make sure that the library catalog accurately reflects holdings- especially for electronic materials
  • This individual will help collect information- subject matter and bibliographic- on resources for either acquisition or de-acquisition. Will work from a set of criteria identified by our Federal customer- and the information they provide will assist in decision making regarding collection development
  • Provide support for usage statistical reporting and must be experienced with Excel
  • Excellent written and spoken communication skills overall and good attention to detail
  • A Master’s Degree in Library Science
  • 3 years of Library/Information Center experience. (Education requirement may be waived for those with extensive experience in the field)
  • Should be conversant with library vendors and acquisitions procedures as well as OCLC and other standard tools

Collection Requirements Manager Resume Examples & Samples

  • The CRM provides collection requirements management support to CITP analysts at the NGIC
  • The CRM coordinates with the NGIC collection requirements managers to synchronize CITP requirements with the NGIC
  • The CRM will use the Combined Information Data Network Exchange (CIDNE) Human Domain Workstation (HDWS), Community On-line Intelligence System for End Users and Managers (COLISEUM), HUMINT On-Line Tasking and Reporting (HOTR) and other automated requirements management systems to process incoming RFIs, submit RFIs to external agencies, and monitor RFI status
  • The CRM will assist NGIC-based analysts in completing evaluation reports, Source Directed Requirements (SDR), and other collection requirements
  • As necessary, the CRM will assist deployed analysts in processing collection requirements
  • The CRM maintains liaison with theater detainee operations to ensure CITP receives Knowledgeability Briefs (KB) and has the opportunity to develop and submit SDRs
  • The CRM submits HUMINT, SIGINT, MASINT and GEOINT collection requirements in support of CITP analyst requirements
  • The CRM tracks all incoming and outgoing requests, and responses, entering the data in an automated tracker
  • The CRM supports CITP analysts at the NGIC and is non-deployable. The Contractor employee filling this position shall be considered key personnel
  • BA or BS in any field
  • May substitute additional 4 years of experience for education requirement
  • This position requires individuals to be government trained intelligence collection managers with a minimum of 5 years of direct experience as a collection manager
  • The individual shall be experienced with data processing systems associated with collection management, which include CIDNE, HOTR, COLISEUM and other SIPRNET and JWICS-based systems
  • The individual shall be proficient at using basic computer applications and intelligence related automation to support analytical efforts and product development; possess strong writing and editing skills
  • Current TS/SCI

Macy s Somerset Collection Resume Examples & Samples

  • Education/Experience: A minimum of 5 years in retail or other selling
  • Communication Skills: Ability to read, write, and interpret instruction documents such as reports and procedure manuals. Excellent written and verbal communication skills
  • Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division
  • Reasoning Ability: Must be able to work independently with minimal supervision
  • Physical Demands: This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception and focus adjustment
  • Other skills: Strong leadership profile and excellent negotiation skills. Strong service orientation; strong client base is a plus. Strong organizational, interpersonal and communication skills. Keen sense of fashion, ability to coordinate items and suggestive sell. Experience or familiarity with a variety of lifestyles and business segments, credibility to interact with broad client base

Lead Collection Spec, SMH Resume Examples & Samples

  • Communicates clearly with all levels of employees and other customers
  • Regularly interacts with Primary Care Network offices, Third Party Payers, URMC Systems Departments, PCBS management and PC Administration
  • Reports regularly on status of department and staff efforts, recommending options / solutions when needed
  • Promotes cooperation within the department and leads by example, works as a team player to improve office function
  • Possesses advanced computer skills including GE Flowcast, Microsoft office, electronic mail, Internet and Intranet, payer web-based software and electronic medical records
  • Completes work accurately, in a timely manner with great attention to detail
  • Documents all actions and outcomes within billing system invoices, PCS comments and/or financial comments fields to support actions taken and ensure availability of information

Early Collection Resume Examples & Samples

  • Early Collection Management and Outsource Control
  • Bachelor degree in finance/ business /law
  • Good English, both in written and spoken
  • Collections, credit or other related experience in a Financial Services Company, Bank, guarantee company or other related finance industry or function for at least 5 years
  • Specific Knowledge
  • Sound knowledge of collection processes and tools
  • Legal knowledge
  • Good analytical and communication skills
  • Excellent people management and organizational skills
  • Sound knowledge about Microsoft applications
  • IT background is a plus

Senior Collection Assoc Resume Examples & Samples

  • Experience with PC software, Microsoft Office (Word, Excel) and Oracle
  • An Associate’s degree in Finance/Accounting or equivalent formal training program
  • 2-3 years in Collections and claims reconciliation experience
  • Exemplary attendance and job performance

Natick Collection Resume Examples & Samples

  • Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals
  • Alert Sales Manager of needs and concerns of the business and staff
  • Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
  • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
  • Able to use a calculator and calculate percentages and ratios
  • Superior organizational and time management skills
  • Must be able to build relationships and influence others
  • Ability to set and achieve goals. Ability to multi-task in a fast-paced environment
  • Must be able to lead by example

Somerset Collection Resume Examples & Samples

  • Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
  • A minimum of one year of previous selling experience required, preferably in Cosmetics
  • Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products
  • Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management
  • Must be able to make change in American monetary units
  • Must posses a strong sense of urgency and a thirst for knowledge

Natick Collection Resume Examples & Samples

  • Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs
  • Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales
  • Attend product training classes and seminars

Collection Associates Resume Examples & Samples

  • Reviews aging reports and initiates calls to customers with past-due balances to arrange for payment
  • Maintains call logs and expected payment dates
  • Provides follow-up with customers when expected payment has not been received
  • Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment
  • Maintain an effective follow-up process to ensure the completion of commitments to customers
  • Minimum of 2 years work experience in a collections role or collections related role
  • General accounting principles of accounts receivable processes

Collection Team Lead Resume Examples & Samples

  • Establish organization within department by assisting with assigning responsibilities, delegating work, scheduling, and training employees
  • Actively pursue a team environment focused on the achievement of goals, high quality standards and high performance set by the client
  • Coach Collectors in all call techniques, quality, and program information in order to improve production and results
  • Assist with monitoring floor activity and calls to assist employees
  • Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts and escalated issues with advanced level of expertise
  • Provide thorough, efficient, and accurate account updates on computer files for each call made
  • Provide ongoing feedback to Collectors regarding files, performance, and improvement opportunities
  • When requested, conduct monitoring sessions within Client guidelines
  • Knowledge, understanding, and compliance with all Federal and Local laws and regulations
  • 1 year of previous collections experience required. 2 years of previous collection experience preferred
  • When required, working knowledge of Mercury dialer and Soundbite applications
  • Proficient personal computer skills, including Microsoft Office
  • Ability to prioritize and organize work in a multi-tasked environment

Collection Assistant Resume Examples & Samples

  • Assists with the accessioning and cataloging of new objects, specimens and items according to Museum policy and procedure
  • Prepares objects, specimens and items for storage, use and restorage
  • Assists in responding to requests from faculty, staff and public to use and display collections
  • Supervises students and volunteers in the cataloging and handling of museum objects, specimens and items
  • Monitors collection users' adherence to museum policies and procedures governing collections

Senior Collection Rep Resume Examples & Samples

  • Contacts various payers and patients to collect on outstanding accounts. Tracks and enters all calls for documentation, trending and reporting. Identifies patterns of patient and insurance concerns.-25%
  • Handles multiple patient incoming calls and responds to each call in an efficient, effective, and professional manner. Also covers for customer service phones and front desk walk in patients. -15%
  • Edits accounts by working ATB’s daily. -10%
  • Prepares patient refunds
  • Creates and sends spreadsheets to problem payers

O&t-collection Supevisor Resume Examples & Samples

  • Degree holder with intermediate level experience in a related role with previous people management experience or equivalent
  • Self-initiative and good problem solving skills
  • Strong sense of compliance awareness

Director, Collection Strategies Resume Examples & Samples

  • Staff, assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio risk goals
  • Collaborate with other operations departments to develop and oversee processes to achieve portfolio loss and expense objectives. Will also manage, implement, and recommend delinquency strategies
  • Either directly, or in conjunction with Risk Analytics/Modeling, may be responsible for development and evaluation or reporting tools and analysis
  • Ensure compliance with all applicable state and Federal laws pertaining to debt collection practices
  • Ensure proper expense control for pre-charge off, recovery and non-delinquent accounts
  • Collaborate and Interact with legal and regulatory relationships. Lead long, medium and short term planning necessary to handle all workloads in a timely and results-oriented manner
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
  • Bachelors degree or equivalent required; Advanced degree preferred
  • 10+ years of collections and recovery experience; consumer banking industry experience preferred
  • Ability to rapidly develop context across multiple complex projects
  • Lean, Six Sigma and/or demonstrated process improvement expertise preferred

Mgr Collection Resume Examples & Samples

  • 5 -7 years commercial collection experience
  • 3 - 5 years supervisory experience
  • Knowledge of and work experience with multiple Latin America countries
  • An accounting degree or a business administration degree with significant accounting experience
  • In depth knowledge of collection processes
  • Experienced in lending procedures and collateralization (ie. documentation, bills of exchange, letters of credit)
  • Working knowledge of bankruptcy processes, reporting, and documentation
  • Good written and verbal skills in both English and Spanish
  • Significant usage of ERP accounting systems such as SAP

District Manager, Collection Resume Examples & Samples

  • Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations
  • Engages suppliers in problem solving and participates in suppliers’ improvement processes by providing performance feedback on supplier surveys
  • Direct supervision of full-time employees, including: Route Managers, Leads, Supervisors, Operations Specialists, etc
  • Indirect supervision of full-time employees, including: Drivers, Operations Specialists, Laborers, etc
  • Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience

Collection Requirements Manager Resume Examples & Samples

  • Government trained intelligence collection managers with a minimum of 10 years of direct experience as a collection manager
  • Experienced with data processing systems associated with collection management, which include CIDNE, HOTR, COLISEUM and other SIPRNET and JWICS-based systems
  • Working knowledge of Microsoft® Office® tools, including SharePoint®
  • Proficient at using basic computer applications and intelligence related automation to support analytical efforts and product development; possess strong writing and editing skills; be capable of working with analysts to gather collection requirements; and able to coordinate collection requirements both within the NGIC and with outside IC agencies
  • This position requires a Bachelor’s Degree (may substitute 4 years of experience for education requirement)

Collection Recovery Senior Specialist Resume Examples & Samples

  • Process Fee Rebate requests from DDA Collections collectors
  • ALS/DDA Receipts – print, verify and mail receipts for payments made via manual offsets
  • Reporting – Manually retrieving, updating and maintaining departmental reporting functionality that are utilized by all levels within the department
  • 3-5 years of experience with reconciliations and general ledger balancing
  • 3-5 years experience working in an operations environment

Senior ISR Collection Requirements Manager Resume Examples & Samples

  • GEOINT Information Management Services (GIMS),
  • Planning Tool for Resource Integration, Synchronization and Management (PRISM),
  • Intelligence Planning Tool (IPT),
  • Counterintelligence and HUMINT Requirements-Reporting and Operational Management Environment (CHROME),

Disputes & Collection Team Lead Resume Examples & Samples

  • Responsible for timely cash collection and handling of incoming complaints
  • Escalate credit control related exceptions and execute control checks of compliance with client's credit policy
  • Develop, maintain, and update all accounts receivable process documentation
  • Work with management team to drive continuous improvement in the processes
  • Provide internal and external audit support, as requested Perform activities in line with client's procedures and policies
  • Very good English (C1)
  • Fluent Latvian, Lithuanian, Estonian or Slovenian language nice to have
  • Ability to work analytically in a problem-solving environment
  • Experience in Collections or Disputes as asset

VP, Autograph Collection Tribute Portfolio Resume Examples & Samples

  • 4-year degree from an accredited university in Business Administration, Marketing, or related; Advanced degree in business or related field preferred
  • 12+ years of relevant professional experience in development, marketing, revenue management, brand management, or related function, demonstrating progressive career growth and pattern of exceptional performance; lodging/hospitality experience preferred
  • Lifestyle brand experience preferred
  • Activates the growth plan for the hotels – both domestically and internationally
  • Partners with Development and OFS in pitching the collection for strategic market opportunities and formulating plans to optimize unit growth and manage risk
  • Establishes and ensures understanding of review protocols that will detail Collection requirements for properties being considered for addition to the portfolio
  • Updates brand operating standards as needed based on changes in the market place of Upper-Upscale and Luxury hotels, feedback from owners, and continent feedback to ensure cultural differences are respected in the guidelines
  • Works with key partners (e.g., Development, OFS, market leaders) to execute against growth plans through support as well as the development of tools and resources
  • Provides active support and involvement with major property or portfolio deals, including, review of hotel Property Improvement Plans and contract negotiation support
  • Achieves annual goals and targets to ensure profitability and revenue growth
  • Assists SVP, with brand positioning within the Marriott portfolio of full service brands

Field Collection Resume Examples & Samples

  • Handle drivers' operasional, including drivers performance
  • Handle the problem issue from drivers, especially related in weekly payment
  • Make relationship with the drivers, listening to their input and give drivers evaluation
  • Make sure the drivers pay the installment on time
  • Make sure no fraud from drivers through good relationship and well communication with drivers
  • Check the units existency, including phisycal survey to the drivers and check through system
  • Manage the database for units Gold and accessories
  • Help DLR Coordinator and Program Specialist to handling the Gold drivers
  • At least 3 years of working experience in field collection is a must
  • Experience in the collection and repossesion related
  • Candidate must possess at least a Diploma Degree, from any field
  • Preferably has motorcycle and/or driving license (SIM A)
  • Experience in the managing people
  • Creative and willingness to challenge the status quo
  • Strong customer focus & attention to detail
  • Strong quantitative abilities and intuition, exceptional analytical skills
  • Microsoft excel skill

Mid-level Humint Collection Requirements Manager Resume Examples & Samples

  • Clearance – TS/SCI and willing to undergo CI scope polygraph
  • Thorough understanding of DoD and Service HUMINT collection techniques, capabilities, and applications
  • Proficient in using basic computer applications to include MS Office
  • Experience using intelligence related automation Coliseum, CRATE, HOT-R, TAC, Analyst Notebook/Palantir, etc
  • Experience with communications capabilities within JWICS, INTELINK, and SIPRNet (e.g. MIRC, Jabber Chat, etc.)
  • Strong writing and briefing skills
  • Capable of effectively operating as a memberof a joint/combined intelligence team
  • Education – Associates or Bachelor’s Degree or equivalent military enlisted or company grade officer experience
  • Background in DoD or HUMINT collection platform capabilities, collection planning, synchronization, execution, and assessment
  • Knowledge of classified HUMINT operational communication and dissemination architectures
  • Previous joint military experience

Collection Admin Resume Examples & Samples

  • Ensures that claims are processed accurately through review and audit functions to ensure timely payment. Responds to inquiries regarding claims with under payment or non-payment. Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner. Interfaces with external and internal customers to ensure optimal efficiency of service
  • Coordinates, monitors, and manages the follow-up on unpaid claims. Ensures follow-up and reimbursement appeals of unpaid and inappropriately paid claims. Ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts
  • Maintains a working knowledge and understanding of CPT and ICD-10 codes. Keeps current with health care practices and laws and regulations related to claims collections through participation in professional development activities
  • Performs assignments accurately and on time, as directed. Assists other accounts receivable staff with workload and provides back-up support in their absence. Maintains individual productivity and performance standards
  • Performs other duties as assigned or requested