Collection Manager Resume Samples

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CB
C Beier
Chelsea
Beier
452 Eichmann Crescent
Los Angeles
CA
+1 (555) 696 8443
452 Eichmann Crescent
Los Angeles
CA
Phone
p +1 (555) 696 8443
Experience Experience
07/2016 present
Detroit, MI
Credit & Collection Manager
Detroit, MI
Credit & Collection Manager
07/2016 present
Detroit, MI
Credit & Collection Manager
07/2016 present
  • Work with Finance Director on collection process improvement
  • Submit collection and management reports focusing on AR improvement
  • Undertake any other tasks and/or projects as and when assigned by management
  • Be responsible for credit control and collections performance of Greater China and Pacific divisions
  • Team tasks Organization and Work Strategy
  • Team Management
  • Manage a team of employees and/or contractors, each with their own specific customer account base
07/2013 05/2016
Phoenix, AZ
The Collection Manager
Phoenix, AZ
The Collection Manager
07/2013 05/2016
Phoenix, AZ
The Collection Manager
07/2013 05/2016
  • Develop boutique business strategies including clientele development, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base
  • Connect your client with the community and share the latest fitness events, classes and promotions with guests
  • Manage all in-store events with the purpose of connecting the community and driving sales
  • Proactively network and teach the store team how to consistently build and develop client base
  • Act as a partner between guests, stylists, Assistant Managers, Store Managers, and the General Manager
  • Compile local market knowledge of clientele base and brand competitors
  • Maintain active leadership presence on the sales floor to demonstrate, assist, and coach stylists through a sale
01/2007 03/2013
Phoenix, AZ
Collection Manager
Phoenix, AZ
Collection Manager
01/2007 03/2013
Phoenix, AZ
Collection Manager
01/2007 03/2013
  • Own relationship with predictive dialer vendor. Partner with Vendor Management team on a regular basis to insure that vendor is meeting expectations
  • Support Dialer Administrator with responsibility to develop, recommend and implement predictive dialer strategies to maximize account penetration, collector productivity and right party contacts
  • Ensure that site operations procedures and standards comply with all Nordstrom fsb policies and guidelines and any government collection related regulations. Partner with Legal and Compliance to raise transparency via documentation and a self testing regime
  • Create change management process for all Collection related strategy changes. This includes documentation and testing approval to insure successful implementation
  • Review performance reports to ensure that collection efforts are in alignment with strategies
  • Provide insight in development of collection strategies to meet Company and department objectives
  • Stay current with industry trends and provide insight into the future direction of the department
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Florida
Bachelor’s Degree in Business
Skills Skills
  • Strong attention to detail and organizational skills. Excellent communications skills
  • Able to work independently in the supervisor’s absence
  • Knowledge of principles and practices of public library service in the 21st century
  • Working knowledge of new and emerging trends and practices in collection management
  • Meet deliverables for stake holders across multiple products
  • Able to travel up to 20%
  • Knowledge of principles and practices of strategic planning and project management
  • Build solid relationships with customers, third-party finance partners, and channel partners
  • Strong verbal and written communication skills
  • Proficient in MS Access, Excel, Word, and Power Point
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15 Collection Manager resume templates

1

Electronic Discovery Data Collection Manager Resume Examples & Samples

  • 5-7 years of work experience
  • Prior experience managing people or projects
  • BS/BA Degree or equivalent work experience
  • Knowledge of the Electronic Discovery Reference Model (EDRM)
  • Prior experience performing data acquisitions or knowledge of Cyber Forensics tools/processes
  • Prefer experience in IT field and electronic discovery
  • Prior experience working within the Legal, Regulatory, or Compliance space
  • Prior experience with Ex-Merge, EnCase, Sequel, Robocopy
  • Demonstrated abilty to multi-task, managing priorities within shifting deadlines and dynamic customer requirements
  • Proven track record of decision making within high profile situations and the ability to mirror the urgencies of customers
2

Data Collection Manager Resume Examples & Samples

  • Management of a Professional Services Data Collection team
  • Proactively manage pipeline and resource planning/utilization
  • Complete all monthly management deliverables to include but not limited to: financial reporting, resource utilization, KPI tracking, project cycle time, 1:1s, team meetings and other as needed
  • Ensure on-boarding plans exist for new employees and contractors
  • Establish positive interactions built on trust and integrity when relating to a wide variety of business leaders to assure company and project success
  • Performs all tasks and duties consistent with positive attitude, best practices, high standards and diligent work habits, acting as a leader by example
  • Keeps current on project management skills and defined areas of technical expertise: AssedDB, CompleteView and others, to ensure that all projects remain at optimum efficiency and organization
  • Able to perform all tasks and activities from data collection through assess and design
  • Assumes additional responsibilities as assigned
  • Demonstrated success in problem solving, resolving conflict, and influencing others
  • Strong verbal and written communication skills in both small and large groups
  • Demonstrated operational and logistics management
  • Logical problem solving, and the ability to synthesize and balance among conflicting interests and needs
  • Utilization of MS Office and MS Project, MS Excel
  • Action-oriented and results-oriented
  • Must be able to multi-task and handle large workloads
  • Prior data collection, assess and design experience
  • Problem solving experience to identify and solve critical issues
  • Working knowledge and demonstrated experience with quality/process improvement processes
  • Proven team leadership and project management skills
  • People skills to bring teams together to achieve targets and goals
  • B.S. Degree, or the equivalent combination of education and experience
  • LSS Black Belt, Green Belt or solid understanding of LSS principles (DMAIC, DEMEDI)
3

Area Collection Manager Resume Examples & Samples

  • Portfolio Resolution by conversion of cheque pick up cases/resolution on field assist portfolio according to targets allocated to multiple agencies for their respective location
  • Compliance to Business policy, Collections processes and procedures adherence for multiple agencies in respective location
  • Ensuring timely audit of vendor processes and documents for multiple agencies in respective location
  • Ensuring usage of technology to drive performance metrics for respective location
  • Ensuring timely raising of multi vendor bills/provisions for respective location
  • To drive coverage as per SLA designed with stakeholders
  • Ensure timely coverage of SVCL & documentation of key areas
  • Ensure regular interactive sessions conducted by AMs in multiple agencies for respective locations
  • Ensure ongoing review rhythm with stakeholders to identify opportunity areas
  • Timely sharing of failure/flow code analysis with stakeholders at month-end
  • Timely review of vendors performance in respective location
  • Working in teams
4

Credit & Collection Manager Resume Examples & Samples

  • Be responsible for credit control and collections performance of Greater China and Pacific divisions
  • Submit collection and management reports focusing on AR improvement
  • Work with Finance Director on collection process improvement
  • Set up credit control process and implement with operations
  • Liaise and co-ordinate input from operations to improve the collection process
  • Provide action plans on difficult accounts and ensure the execution
  • DSO improvement to meet corporate target
  • Review bad debt provision
  • Ongoing review, development and documentation of relative policies and procedures of collection and credit controls
5

Collection Manager Resume Examples & Samples

  • As the collection manager, it is crucial to maintain an overall sound credit portfolio, through proactively managing deteriorating or early alert credits with well considered and developed collections strategies to minimize credit losses for the bank and hence improve the bank's profitability
  • Executing collections strategies to maintain the overall credit portfolio within the tolerances set within the Bank's Risk Appetite Statement, specifically, Loss Impairment Expense and Non Performing Loan thresholds
  • Exercise a credit approval authority in support of effective and efficient Collections and Credit Solutions strategies
6

Fragrance & Sephora Collection Manager Resume Examples & Samples

  • Demonstrate and model client service and onstage leadership standards
  • Be punctual at work and with all deadlines
  • Take initiative: being able to react to situations in the moment and business opportunities as they arise
  • Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors
  • Demonstrate high ethical standards
7

Data Collection Manager Resume Examples & Samples

  • Develop a thorough understanding of the survey content which is necessary to support survey respondents
  • Lead a small team responsible for providing technical assistance and support to survey respondents and reviewing all submitted surveys
  • Work with experienced survey staff to design, test and implement the HERD and FFRDC R&D web surveys and data collection procedures
  • Supervise data collection activities such as testing the survey instrument, sending mass communications and individualized communications (phone, email, and letters) with respondents
  • Maintain and revise QA standards and lead data collection QC
  • Serve as the primary liaison with the client about the day to day status of the data collection and any respondent support issues
  • Maintain high-quality, responsive communication with Government client
  • Complete and deliver weekly data collection reports
  • Revise operation and training manuals used by technical assistance and data review staff
  • Write an annual report summarizing the data collection procedures, major obstacles and anomalies and recommendations for next cycle
  • Revise methodology reports for use by data users
  • Work with software developers to design revisions to the survey instrument and web-based survey management system
  • Conduct interviews with stakeholders on special topics
  • Bachelor’s degree (preferably in the social sciences) with 7 years of related professional work experience or Master’s degree with 5 years of related professional work experience
  • Demonstrated proficiency in MS Office products: Word, Outlook, Excel
  • Experience in writing technical reports and training materials like those mentioned above
  • Experience with data collection, such as administering surveys, interviews, focus groups, or structured observations. Experience with electronic data collections preferred
  • Demonstrated strategic and analytical thinking skills with an ability to solve problems and make decisions
  • Strong team player willing to work on a variety of tasks as both a leader and team member
  • Ability to take initiative and work well independently
  • Demonstrated outstanding level of professionalism
  • Strong organizational skills, superior attention to detail, and ability to meet critical deadlines
8

The Collection Manager Resume Examples & Samples

  • Develop boutique business strategies including clientele development, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base
  • Connect with guests by building relationships and servicing their fashion and fitness needs
  • Connect your client with the community and share the latest fitness events, classes and promotions with guests
  • Manage all in-store events with the purpose of connecting the community and driving sales
  • Proactively network and teach the store team how to consistently build and develop client base
  • Act as a partner between guests, stylists, Assistant Managers, Store Managers, and the General Manager
  • Compile local market knowledge of clientele base and brand competitors
  • Maintain active leadership presence on the sales floor to demonstrate, assist, and coach stylists through a sale
  • Set the example for exceptional customer service and elevated store standards
  • Consistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs
  • Ensure the sales team incorporates the SIX:02 lifestyle into the selling culture
  • Ensure the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
  • Proactively manage the clienteling function in the store
  • Identify opportunities in product, sales, and team development and strategically present ideas and solutions to General Manager
  • Be a SIX:02 brand ambassador within the store, and in the local community
  • Ensure all clients are attended to in the fitting rooms, and that the POS sales execution is seamless and accurate
  • Ensure the associate schedules accommodate client appointments and forecasted traffic based on guests’ needs and requests
  • Continuous recruitment and sourcing of exceptional talent for The Collection boutique
  • Facilitate training of existing and new associates of The Collection
  • Ensure retention of top talent and succession planning in partnership with General Manager, Store Managers and District Manager
  • Inspire and motivate associates through training and development and coaching in the moment
  • Identify individual and team training needs
  • Consistently reinforce company standards and policies, and hold associates accountable in partnership with the General and Store Managers
  • Conduct team meetings to motivate the team, and communicate corporate initiatives
  • Ensure all staff members adhere to dress code standards and appropriately represent SIX:02 and The Collection
  • Demonstrated leadership ability with a minimum of 2-4 years of experience in high-end retail sales or related field, with at least 3 years of supervisory responsibility
  • Clienteling and styling experience is a plus
  • Must have a passion for footwear, fitness, and/or fashion
  • Must have an interest in an active and/or healthy lifestyle
  • Ability to collaborate with multiple teams to meet the needs of the business
  • Ability to manage and deliver an elevated guest experience
  • Ideally has a cultivated and established clientele
  • Foreign language skills a plus
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability – including nights, weekends, and holidays
9

Collection Manager Resume Examples & Samples

  • Monitors team performance and provides feedback
  • Provides technical support, advice and experience
  • Provides performance trends and analysis vs. objectives to team
  • Fostering team building and group dynamics, provide career development planning and opportunities
10

Collection Manager Resume Examples & Samples

  • Must be able to effectively communicate clear expectations for the team as well as set key metric goals for a group of credit analysts (4-6) that will meet or exceed SBU and regional goals
  • Guide, develop and evaluate direct reports so that they achieve SMART goals and are able to pursue career growth opportunities
  • Liaise actively with the business to help ensure that the financial goals of the business are met
  • Ensure compliance in line with corporate policies and procedures
  • Provide insight and information to the Credit Leader on challenging accounts
  • Build solid relationships with customers, third-party finance partners, and channel partners
  • Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities
  • Work closely with third-party finance partners on the collection of financed receivables, and the administration of various aspects of Club Car’s finance programs
  • Reconcile, identify and tag disputed items within assigned portfolio. Track and ensure timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution
  • Compile all information necessary to comply with the Business Unit’s reporting in a timely and efficient manner
  • Promote, negotiate and sell pre-payment options to customers
11

All Source Collection Manager Resume Examples & Samples

  • 3+ years of experience with collection management
  • Experience with at least two of the following: SIGINT, GEOINT, MASINT, HUMINT, or OSINT collection capabilities and dissemination systems
  • Experience with RMT, analyst notebook, and Intelink
  • Knowledge of Collection Management (CM) methods, processes, techniques, principles, and practices in intelligence disciplines
  • Knowledge of collection management tools, including GIMS, NSRP, HOTR, OSCAR, and PRISM
  • Experience with developing JEMA models or with similar multi-INT analytical frameworks
  • Knowledge of advanced search and dissemination with rules and strategies, NGDS-discovery services, GIN creation, and GIN modification and approval
  • Knowledge of intelligence specific tools, including FADE or MIST, SAVANT, or NTIP
12

Intelligence Community Collection Manager Systems Analyst Resume Examples & Samples

  • Knowledge and experience with Navy customers of National and Tactical ISR capabilities and warfighting areas including: anti-air, anti-submarine, anti-surface, strike, littoral, expeditionary, mine, and interdiction warfare. Wide-ranging experience in tactical level Naval and Joint operations, intelligence, and support to the Fleet is highly desirable
  • Recent operational experience (within the last 3 years) on working with Navy platforms (air, surface subsurface), weapons, and operations, especially in conjunction with National and Joint C4ISR, is desirable
  • Knowledge of DoD systems engineering requirements throughout the life cycle of the system; acquisition policies; Planning, Programming, Budgeting, and Execution (PPBE) system; design interface requirements; specification development; DoD Research, Development, Test, and Evaluation (RDT&E); Aircraft Procurement Navy (APN); and Operation and Maintenance Navy (O&MN) programs' policies
  • Possess professional written and oral communication skills. Must be proficient in giving oral briefings and preparing technical papers, reports, presentations, and basic contracting-related documents including statements of work (SOWs) in support of TENCAP R&D projects and policies
  • Evaluate Tactical, Theater and National ISR capabilities to meet Navy's afloat requirements. Make recommendations for most effective and efficient system architectures that will enable timely TCPED (Tasking, collection, Processing Exploitation and Dissemination) for afloat intelligence product support
  • Develop collection strategies for support to TENCAP and Navy funded research and development projects. This includes development, assessment, metrics, performance evaluations, and guidance and alternative recommendations for effective and efficient collection strategies
  • Monitor and evaluate overall collection strategies employed, identify redundancies, utilization of tasked platforms, and provide guidance and recommended courses of action to mitigate/improve current and future collection strategies enhance the usefulness of National Technical Means (NTM) to the various Naval missions to support N2/N 6FX Integration and Innovation, Capabilities and Requirements
  • Conduct analysis and provide change recommendations and requirements definition in regards to improving IC, DoD and Navy architectures and enabling capabilities support to Navy's highest priority Operational Plans (OPLANs) and Contingency Plans (CONPLANs)
13

Credit & Collection Manager Resume Examples & Samples

  • Perform full range or managerial duties, including but not limited to: interviewing & hiring process, employee development and coaching, planning and assigning appropriate workloads. Complete performance management process, including setting goals, defining metrics, reporting and reviewing progress regularly, conducting performance review meetings, recommending merit/pay increases, and/or developing appropriate action plan when performance is below acceptable standards
  • Manage receivables for a specific customer account base, with a focus on larger key accounts and/or customers with special circumstances. Ensure adherence to payment terms, while limiting bad debt, maximizing sales, and building customer relationships
  • Manage a team of employees and/or contractors, each with their own specific customer account base
  • Represent Credit & Collections with internal and external personnel (Sales, Customer Service, Pricing, Rebates, etc.), build inter-departmental relationships, streamline processes and procedures, communicate new initiatives, and resolve any disputes or issues
  • Act as a key Credit & Collections point of contact for any IT-related projects, including scoping, testing, and implementations
  • Credit review and approvals for new accounts. Review incoming requests to ensure that all required information is received. Follow up with requestor on obtaining any missing information. Obtain and review available credit reports, third party/bank references, financials, and other relevant info. Approve/deny credit terms and limit, assign appropriate risk codes, and/or follow up with management or Risk Group as applicable
  • 4-Year College Degree Required
  • 5+ Years of Credit and/or Collections Experience (or equivalent), with at least 2+ years of experience in a managerial or supervisory role
  • SAP and/or JDE experience a plus
14

Collection Manager Resume Examples & Samples

  • Minimum six years of experience in collection management
  • Strong attention to detail and organizational skills. Excellent communications skills
  • US citizenship with an active or recent (within 2 years) Top Secret/SCI security clearance
15

Collection Manager Resume Examples & Samples

  • Collection Management Experience
  • Ability to work independently overseas with no on-site company support or supervision
  • Experience with Flight Control / Flight EnterpriseExperience with PSAS
16

Mid Humint Collection Manager Resume Examples & Samples

  • Maintain working knowledge on Collection Requirements Management systems as follows: Microsoft products (PowerPoint, Word, Excel, Access), HUMINT Online Tasking and Reporting (HOTR), Transitional OPIR Requirements System (TORS), Community On-Line Intelligence System for End Users and Managers (COLISEUM), and Unit Collections Retrieval Network (UNICORN)
  • Ensures requirements clearly express the intelligence needed, are not redundant, and are appropriate for intelligence collection
  • Translates received requirements into discipline-specific language in accordance with appropriate guidance; ensures requirements address the need of the requestor and overcome potential gaps in collection
17

Senior Humint Collection Manager Resume Examples & Samples

  • Support CIIHUMINT Collection Operations Management, to include the timely tasking of elements within USCENTCOM AOR with validated requirements from Collection Requirements Management
  • Requests advisory or direct tasking of operational, theater and national-level collection resources
  • Monitors and routinely updates requestors on the status of collection requirements (e.g., where the requirements were submitted for tasking, the expected collection schedule, etc.) and adjusts requirements to ensure optimal deployment of limited assets
18

Mid Osint Collection Manager Resume Examples & Samples

  • Open Source Intelligence (OSINT) Analysis
  • Reviews and adjusts developed collection strategies based on reporting, collector accesses and requestors revised information needs
  • Provides collection strategy development expertise through process of synthesis, analysis, and interrelating of meaningful data
  • Applies advanced intelligence planning concepts, principles, practices, laws, regulations, methods and techniques when developing multi-INT collection strategies
  • Applies theories and new ISR developments during development and makes recommendations to intelligence planning policies and programs
19

Data Collection Manager Resume Examples & Samples

  • Knowledge of data collection standards
  • Advanced knowledge of Computer Assisted Telephone Interviewer (CATI) programs, and survey methods
  • Demonstrated skills in managing others, and advanced skills in handling multiple projects, deadlines and large scale mailings
  • Previous sample management and sample distribution experience a plus
20

Pccm-collection Manager Resume Examples & Samples

  • Supervises assigned staff and manages workload and performance
  • Analyzes and monitors revenue cycle and accounts receivable metrics focusing on collections and accounts receivable measures
  • Identify, resolve, and report issues impacting performance objectives
  • Review and work all collections workflow status and exception reports daily, weekly and monthly
  • Responsible for oversight of insurance follow-up and timely responses to and from the collections team for additional information
  • Report back to the payment compliance managers issues with incorrect or inaccurate underpayment identifications
  • Train and audit insurance follow-up
  • Executes collection priorities and work lists for team members
  • Tracks and communicates insurance follow-up delays and issues for management resolution
  • Report collection performance, payer issues, project collection status and trends
  • Performs other duties as directed by the Senior Director and Director
  • Knowledge of PFS processes from scheduling through agency placement and final account disposition
  • Demonstrated successful hospital accounts receivable collection and management leadership experience, preferably in CBO setting
  • Highly developed written and verbal communication skills
  • Must be able to work independently in a manner to achieve goals, objectives and productivity requirements
  • Knowledge and use of HMS and SSI Billing and HARP posting systems are a plus
  • BS Required
  • Proficiency in Microsoft Office Tools
  • Minimum 5 years leadership experience in hospital AR collections preferably in a CBO environment
21

Credit & Collection Manager Resume Examples & Samples

  • Management of credit risk for Key Accounts, Field Accounts, Buying Groups and Promotion Customers
  • Strong understanding of internal sales and delivery processes
  • Solid accounting knowledge of IFRS and local GAAP in particular in relation to AR
  • Degree in business Administration, Finance, Accounting or related filed
  • 3- 5 years working experience in the respective area
22

Imint Collection Manager Mid Resume Examples & Samples

  • Supports the development of policy, guidance, and tactics, techniques and procedures (TIP) for the execution of ISR operations, joint ISR force employment, and collection management
  • Manages policy updates for the ISR division and incorporates lessons learned in evolving guidance
  • Supports the development of collection strategies that leverage the strengths of multiple intelligence disciplines to fulfill intelligence requests, planning efforts and to address gaps in existing strategies
  • Reviews and adjusts developed collection strategies based on reporting, collector accesses and requestors' revised information needs
  • Ensures that ISR planning operations and programs are streamlined, efficient, and in compliance with regulatory requirements
23

Humint / Collection Manager Resume Examples & Samples

  • 5 years of experience with intelligence operations, collection management, or requirements analysis
  • 2 years of experience in HUMINT collection operations management
  • 1 year of experience in HUMINT collection requirements management
  • Experience with intelligence operations and its functions, processes, and documentation with specialized expertise in collection management in any discipline, HUMINT operations and authorities, or writing analytic products following IC directives and guidance
  • Knowledge of IC policies, regulations, procedures, and processes pertinent to collection management
  • Experience with inter–agency coordination, writing intelligence and operations reports, and briefing senior government officials
  • Experience with using Excel and Access databases
  • Knowledge of the organizations and functions of the DoD, intelligence community, and military organizations
  • Ability to interact with military and civilian senior representatives
  • Graduate of the HUMINT Collection Operations Management Course preferred
  • DoD Certified Collection Management Professional–Fundamentals (CCMP–F)
24

Mid-level Collection Manager Resume Examples & Samples

  • Develop effective processes for collection operations and requirements management
  • Recommend changes to collection focus
  • Provide recommendations to improve collection coverage
  • Develop collection support plans
  • Provide analytical subject matter expertise for drafting policies and operations
  • Liaise with Service, DoD, IC, and interagency elements to ensure the source and collection reporting and targeting functions are part of a coordinated effort that is responsive to the needs of the higher headquarters and external organizations
  • BA or BS degree with 5+ years of experience as a collection manager or analyst of collection requirements
  • 5+ years of experience as a collection manager or analyst of collection requirements
  • Experience with Army HUMINT and CI authorities and processes
  • Experience with HOT-R
  • Excellent oral and written communication skills to include briefing senior officials
  • Experience with SOMM, ISM, CHROME, or CRATE
  • Experience with inter-agency coordination
25

Senior Collection Manager Resume Examples & Samples

  • Must have expertise in IC collection management and planning, such as identifying critical information needs and collection gaps, translating of customer information needs into strategic priorities and tasking, developing counterintelligence collection discipline standing requirements, and planning and developing integrated all-source collection strategies to address prioritized information needs and critical gaps
  • Must have experience in systems integration (SI), including the ability to combine processes and procedures from across the collection discipline and enterprise is highly desirable. A focus on IC collection systems is highly desirable. Must be able to apply SI processes at IC collection entry points and across the full collection lifecycle, review requirements, and develop integrated collection responses to national plans and strategies
  • Minimum of 10 years of experience working collection requirements systems and processes in the Intelligence Community
  • Currently possess an active TS/SCI with polygraph
  • Understanding of national and agency collection requirement systems and processes
  • Expertise in IC collection management and planning, such as identifying critical information needs and collection gaps, translating of customer information needs into strategic priorities and tasking, developing counterintelligence collection discipline standing requirements, and planning and developing integrated all-source collection strategies to address prioritized information needs and critical gaps
  • Experience in systems integration (SI), including the ability to combine processes and procedures from across the collection discipline and enterprise is highly desirable. A focus on IC collection systems is highly desirable. Must be able to apply SI processes at IC collection entry points and across the full collection lifecycle, review requirements, and develop integrated collection responses to national plans and strategies
  • Possess excellent oral and written communication skills. Finished products must be prepared and presented without errors and in a timely manner
  • Ability to work effectively under time constraints and potentially changing priorities, while maintaining a high level of attention to detail
  • Expert level Excel skills to include knowledge of Visual Basic Application (VBA.)
  • Experienced in importing, cleaning, processing, and extrapolating large sets of data
26

Credit & Collection Manager Resume Examples & Samples

  • Evaluate credit risks, its limit, and credit hold and customer terms of payment
  • Monitor and track current credit exposure relative to customer credit limit and overdue positions, including implementing a credit hold mechanism to manage such risks
  • Monitor periodic credit review and deductions being taken or initiated by customer
  • Lead the credit activities to ensure timely collection of worldwide debts and follow up on debtor performance issues while working with sales, marketing, pricing, revenue and AR team, located in multiple locations in solving disputes and developing collection strategies
  • Organize monthly credit close meeting to review doubtful debts provision
  • Organize monthly credit operation meeting with business to ensure appropriate action is taken on overdue debt
  • Resolve customer queries or further escalate to the relevant parties
  • To highlight any irregularities, problems or weaknesses in credit collection and to recommend actions for improvement
  • Monthly and quarterly credit reporting
  • Carry out staff management responsibilities in planning, assigning and directing work, appraisal performance, facilitate continuous process improvement and build a culture of high performance
  • Undertake any other tasks and/or projects as and when assigned by management
  • Maintain the corporate credit policy/spec
27

Senior Collection Manager Resume Examples & Samples

  • Provides leadership and coaching to a team specific to risk initiatives
  • Proven ability to oversee the development and implementation of new process/procedures as well as revising existing process and procedures to build efficiencies in risk practices
  • Coordinate and direct investigations of those situations involving potential losses as directed by the senior leadership team
  • Work with local, state and federal authorities, whenever possible, to assist in the collection/investigation efforts of internal matters and/or dealers
  • Monitor employee performance and provide feedback timely
  • Build constructive working relationships characterized by a high level of cooperation, and accountability
  • Use, integrate and distribute periodic corporate, division and branch data to the field as a basis of comparison, motivation and accountability
28

Consumer Bank Collection Manager Resume Examples & Samples

  • Provide collections services for different consumer products in China which include: secured and unsecured loans and credit card products
  • Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology and process
  • Ensure adequate capacity to manage past due accounts and enhance recoveries based on business plans
  • Development and enhancement of an analytics and MIS driven culture to project, track and deliver optimized financial results in collections, recoveries and expenses
  • Accountable for setting and attaining department’s business goals and metrics, through the development of strategies that meet the established objectives defined by the Credit Operations Manager
  • Interact and communicate with all levels of management in terms of capacity planning, collection strategy definition, customer service, systems and process enhancement
  • Select and monitor all services provided by third-party vendors ensuring high standards of service, cost savings and compliance with Citigroup’s Vendor Management policy
  • Develop, interpret and maintain effective controls that allow compliance with local and U.S. standards and statutory requirements, minimizing operational risk (i.e., RCSA, COB and GCCFRP)
  • Develop and manage operating budget for its department. Manage the unit costs by understanding and managing the key expense drivers
  • Coach and source direct staff, identifying high-potentials and establishing succession plans to ensure business continuity. Build training and career development plans for collectors
  • Participate in the design, planning and implementation of various projects as appropriate
  • At least 5 years of banking working experience with solid experience in collection in consumer banks preferably in credit card centres
  • Developed leadership and people management skills. Experience in managing large group of people (20+)
  • Good understanding of credit card systems. Ability to leverage technology and automated solutions. Strong process management capabilities, with results orientation
  • Have strong initiative and high level of integrity
  • Exceptional interpersonal and communication (verbal, written) skills that motivate direct and indirect work groups. Strong command of both spoken and written English and Chinese
29

Collection Manager Resume Examples & Samples

  • Provide operational support to Department of Defense HUMINT Operations
  • Format, review, quality control, and publish/release Information Intelligence Reports (IIR), ensuring that all appropriate policies and guidance are adhered to, and that information meets defined reporting thresholds
  • Conduct post-IIR publication review and annual IIR reconciliation
  • Maintain IIR reporting metrics to asset in the collection management mission. Utilize available intelligence tools to assist in a qualitative review of platform/collector performance. Present collection management trends, issues, and reporting highlights regularly. IIR metrics to be included in monthly report
  • Deliverables: IIRs, Collection Posture Statements, Operating Directives, Source Panel Input, Capabilities Statements, Standard Operating Procedures, Integrated Collection Strategies and Collection Emphasis Messages
  • Minimum clearance qualifications: Current TS/SCI with ability to pass a polygraph
  • Ideal candidate will possess an active DIA granted TS/SCI with polygraph
  • Minimum qualifications
  • At least 3 years of experience supporting HUMINT operations, either as an analyst or collector
  • Understanding HUMINT tasking & collection as well as the HUMINT Collection cycle
  • Possess the ability to: 1) Effectively communicate verbally and in writing in English, 2) clearly and concisely express multifaceted concepts, and 3) develop ideas in a logical sequence leading to a validated conclusion
30

ISR Collection Manager Resume Examples & Samples

  • Collection Management, ISR and JDISS CMMA experience
  • BS degree in an engineering or computer science related discipline, or four years of Collection Manager operational experience
  • Understands capabilities and limitations of collection assets, and selects the appropriate asset(s) to provide a complete picture of the collection requirement
  • Able to perform Collection Manager duties in an austere, potentially hostile environment
  • Prior deployed experience (current U.S. passport is required)
  • Prior JDISS program and/or related program experience
31

Collection Manager Resume Examples & Samples

  • Minimum of 5 years’ recent experience either directly supporting or conducting counterintelligence or human intelligence (CI/HUMINT) collection management
  • Demonstrated research abilities within Department of Defense, Intelligence Community, and CI or HUMINT tools, databases, reporting mechanisms, and resources
  • Proficiency with Microsoft Office suite: specifically Excel, comfortable with both Word and PowerPoint
  • Demonstrated ability to work both independently and in teams
  • Experience briefing senior military and civilian decision makers
  • Knowledge of US Army’s organizational structure, specifically Army intelligence organizations
  • Knowledge of counterintelligence and human intelligence missions sets
  • Minimum of Bachelors’ degree preferred
  • Knowledge of CI HUMINT Requirements-Reporting and Operation Management Environment (CHROME)
  • Basic understanding of databases
32

Collection Manager Resume Examples & Samples

  • Deliver optimal productivity in retail/wholesale enterprise through operational excellence, specifically operational standards improvement and consistency
  • Drive initiatives/ projects to continually improve Standard Operating Procedures
  • Supports the Collection organization by improving operational efficiencies and providing creative solutions
  • Lead cross functional meetings that drive collaborative store/showroom planning discussions around operating standards
  • Ensure all operating manuals (Policy & Procedure, Selling & Service) are developed, maintained and updated accordingly
  • Manage Store operation projects
  • Manage Showroom experience logistics to support the brand experience - catering, supplies
  • Manage the implementation and integration if information technology in both Store and Showrooms (i.e. payroll systems, RFID, Wi-Fi, etc.)
  • Act as a key conduit between all corporate and store/showroom teams to ensure a consistent customer experience
  • Experience in luxury
  • In-store experience and previous Store Operations experience required
  • Experience managing key initiatives and projects
  • Experience working with high level executives in a creative environment
  • Thorough understanding of store operations in a complex luxury environment
  • Demonstrated ability to think strategically, understand retail store challenges, and formulate effective solutions
  • Project Management skills including planning, execution, and follow-up
  • Interpersonal and collaboration skills
  • Proficient in MS Access, Excel, Word, and Power Point
  • Able to work independently in the supervisor’s absence
  • Able to multitask projects of various size and scope with a high degree of attention to detail
  • Able to travel up to 20%
33

Credit & Collection Manager Resume Examples & Samples

  • Reporting and Analytics
  • Customer Accruals Support
  • Credit Notes Review and Approval
  • Credit Analysis Review
  • Team tasks Organization and Work Strategy
  • SOX and Compliance, Account Recs
  • Customer Visits
  • Commercial Team Meetings
  • FSCM Monitoring and Control
  • Process Reingeneering
  • MBA
  • 5 – 10 years Accounts Receivable Management
  • Solid Accounts Receivable Experience
  • Good Communicator
  • Analytical Mentality
  • Courageous Leadership
  • Embraces Challenges and Changes
  • Seeks Improvements
  • Open to Criticism
  • Collaborates with Other Functions
  • Provides Sensible Opinions
34

Iberia Credits & Collection Manager Resume Examples & Samples

  • Develops, implements and harmonizes credit & collection strategies and processes across Iberia
  • Handles complicated customer disputes and recommends appropriate solutions with minimal supervision
  • Working closely with CFO to respond to credit and collection concerns with existing and potential clients
  • Ensures appropriate clearing process with SSC is in place
  • Provides analysis of systems and procedures and makes recommendations for improvement and leads the team to implementation
  • Ensures the right process to release orders from credit hold is in place
  • Accountable for all internal controls related to order to cash (O2C) in accordance with bioMérieux specifications
  • Provides leadership within finance SSC functions and assist in the training and development of other Account receivables reps
  • Forecasts weekly cash to treasury
  • Strengthen and develop relationships with key stakeholders (Sales, Sales Administration, SSC,etc.)-
  • Degree in business or any other field related to the position will be desirable or
  • At least 5 years minimum practical experience in a similar position
  • Experience within an multi-site business / share service center would be desirable
  • Experience of healthcare systems in both Spain & Portugal will be a plus 2 Skills and
  • Proactiveness, problem-solving skills and decisiveness
  • Project management skills. - Presentation and training skills
  • Well-developed analytical and negotiation skills
  • Ability to manage and motivate teams
  • SAP & MS Office (Excel, Word, Access)
35

Collection Manager, Unh Insect Collection Resume Examples & Samples

  • Masters or PhD in Biology (with an emphasis in Entomology)
  • Four years of experience in curatorial or closely related work, or an equivalent combination of education and experience; digitization skills highly desirable
  • A working knowledge of modern techniques in systematic biology and taxonomic expertise of insects in general
  • A well-versed background in entomology is required, including familiarity with other entomology collections and researchers
  • Knowledge of taxonomic principles, and entomology collections management
  • Strong organizational skills necessary to keep collections accessible
  • Familiarity with personal computers, and collections databases
  • Knowledge of international and domestic regulations for shipment of dried and alcohol-preserved specimens
  • Supervisory skills necessary for directing collection personnel
  • Proficiency in Specify, Excel, and/or Filemaker data management systems
  • Proficiency in Adobe Illustrator, Photoshop, and Zerene Stacker software
  • Ability to maintain a diversity of insect collections
  • High level organizational skills and ability to multitask
  • Proven experience supervising student workers and volunteers
  • A proactive and highly motivated workstyle
  • Strong communications skills with an ability to work well across the University (facilities, IT, academic departments)
36

All Source Intel Collection Manager Resume Examples & Samples

  • Research, develop, draft, coordinate, monitor, and task complex HUMINT collection requirements
  • Submit requirements via HOT-R, NSRP, RIGHTMS and OSCAR
  • Provide occasional support to also research, develop, coordinate, monitor and task imagery requirements (IMINT/GEOINT)
  • Provide management oversight to collection analysts
  • Interface and collaborate with all-source analysts
  • Coordinate with requestor and mission partners to determine required/desired parameters
  • Notify requestor of accomplishment and satisfaction data
  • Elicit feedback from requestor and take appropriate action
  • Develop and use advanced queries to provide collection metrics to support analytic products
  • Provide collection capability training to junior analysts
  • Bachelor's degree with 8+ years of related intelligence collection experience. Equivalent formal military training and/or years of additional relevant experience may substitute in lieu of a degree
  • Demonstrated specific HUMINT and or SIGINT collection management experience
  • Experience in drafting/tasking national systems for HUMINT or SIGINT collection
  • Experience using RIGHTMS, HOT-R or NSRP
  • Currently possess an active TS/SCI with Polygraph security clearance
  • Experience using CINEMA, GIMS and knowledge of CHROME
  • OSINT Collection management experience
37

ISR Collection Manager Resume Examples & Samples

  • ISR Experience
  • Collection Mission Management Applications (CMMA) experience
  • Must be a self-starter with a robust knowledge of collection management processes
  • BS in systems engineering, computer science, or an information technology discipline from an accredited university. Four years operational experience may be a substitute for the degree
  • Planning Tool for Resource Integration, Synchronization, and Management (PRISM) experience, highly preferred
  • MTraining/teaching experience
38

Zonal Collection Manager Resume Examples & Samples

  • 1) Work with Debt Collection Agencies to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets
  • 2) Track Debt Collection Agencies(DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters on a monthly basis
  • 3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff
  • 4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance
  • 5) Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding
  • Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process
  • Ensure the DCA complies with Bank’s Outsourcing requirement
  • Review & investigates customer complaints on DCA
  • Review customer’s settlement proposal when raised by the DCA
  • Perform Controlled Self-Assessment on the DCA on a month on month basis
  • Capacity planning for DCA’s from time to time
  • Check on timely account allocation to the DCA
  • Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
  • Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
  • Checking of Invoices raised by DCA and tracking for timely payment to DCA’s
  • Any other responsibility assigned to him/her from time to time by the Supervisor
  • Working on implementation of Collection Management system for India Consumer business
  • UAT Testing of various modules of Collection Management system(CMS)
  • Testing of mobility solution & Agency Management module as part of the CMS implementation
  • Liasoning with local & regional technology team for timely delivery of various Collection system module
  • Acting as a back-up to system administrator for CMS
  • Preparing training document for Collection Management system
  • 2) Good presentation & negotiation skills
  • 3) Good interpersonal skills
  • 4) Good knowledge of the industry
  • 5) Ability to manage a Team
  • 6) Acumen to manage Collection agencies
  • 2) Good knowledge of Collection tools & techniques
  • 3) Sound understanding of regulatory guidelines on Collections issued by RBI (local regulations in India), MAS and local laws and regulations that impact retail businesses in general
  • 4) Knowledge of various Asset products and risks associated with them
39

Collection Manager Resume Examples & Samples

  • Assisting with the management and development of the collections and archive - the organisation and physical state of the collections, developing and implementing a curatorial strategy for the preservation and conservation of materials, developing archival content relevant to the collections' holdings, engaging with the University's Archivist and the University's Library archives, and maintaining a record of the use of the Laboratory's collections
  • Managing the use of the collections for research, responding to enquiries regarding the collections' holdings, organising and supervising the activities of research visitors while working with the collections, liaising with technical staff for the destructive sampling of materials from the collections, supervising student progress and use of equipment; joint supervision of UG student projects; and maintenance and implementation of Health & Safety Policy in the Laboratory's premises
  • Supporting the use of the collections for teaching - liaising with technical staff about the use of materials in support of undergraduate and graduate courses at the University, engaging regularly with senior academics in the Department of Archaeology & Anthropology to discuss practical teaching objectives and define suitable materials
  • Participating in the Laboratory's outreach activities - organising and taking part in teaching access sessions for schools and open days, engaging with College School Liaison Officers, and with the Department's Outreach and Communications Coordinator
  • Digitising the Duckworth osteological materials - working with the Director, the Department's Computer Office, and external bodies towards the scanning to implement a programme of 3D rendering and digital storage of virtual replicas of the collections' holdings for research and learning
  • Implementing the University's Repatriation Policy - assisting the Director in the preparation of the scientific case underlying the holding of human remains under repatriation claims, and engaging with the University's Legal Department in matters of repatriation policy and Freedom of Information requests
40

Collection Manager Resume Examples & Samples

  • 2+ years of experience with collection management
  • 1 year of experience with supporting cross–access geolocation activities
  • Experience with advanced signals analysis training and education
  • BA or BS degree
41

Jdiss Collection Manager SME Resume Examples & Samples

  • 4 years of directly related CMMA and collection management experience
  • Top Secret clearance, based upon a SSBI, current within the past five (5) years
  • Bachelor’s Degree in Computer Science or a related technical discipline
  • Ability to achieve CompTIA Security+ certification
42

Latam C&C Cluster Collection Manager Resume Examples & Samples

  • Managing Credit & Collections resources in Mexico to maximize cash flow through accounts receivable turnover for Mexico, Colombia, Costa Rica, Guatemala, Venezuela and other Caribbean entities
  • Achieving established KPIs for the responsibility area such as AR%NS, DSO and Bad Debt Expense targets
  • Performing collection job for complex accounts or supporting the team for their job
  • Overseeing the collection of delinquent accounts, including arranging payment plans as well as recommendations for turning accounts over to collection agencies or for legal action
  • Contributing establishment of policies and procedures for AR
  • Implementing policies and procedures governing collections
  • Driving identification and implementation of process and system enhancements
  • Taking role on regional/global AR projects
  • Performing monthly Credit and Accounts Receivable reviews with the regional Credit & Collections Manager
  • Producing reports for sales management and Credit and Collections management
  • Providing bad debt accrual in line with the policy
  • Collaborating with sales and functional leaders
  • 5 years of experience as a manager in Credit & collection area
43

AR & Collection Manager Resume Examples & Samples

  • Manage all collections activities, including investigating, researching, and resolving issues or concerns pertaining to customer accounts. Address and respond to customer inquiries, providing a high level of customer service
  • Monitor/analyze delinquent accounts, assess probability of collection and ensure appropriate reserve for doubtful accounts
  • Recommend resolutions to improve credit quality and cash flow
  • Set collection strategies to optimize performance versus set goals
  • Monitor unapplied cash, assisting staff with resolving unapplied cash issues and supervising
  • Prepare weekly collection status report and review with management
  • Prepare monthly collection forecast report and review with management
  • Assist in evaluating, creating and implementing changes to improve departmental policies, procedures and controls to systems and processes
  • Work closely with Sales and Account Management teams on daily basis to resolve collection issues
  • Help establish and maintain financial policies and procedures
  • Assist with any special projects as needed
  • Bachelor’s degree in finance, accounting or business-related field
  • 5+ years of Collection management experience, with leadership experience
  • Proficient with Excel with a strong systems background (NetSuite preferred)
  • Excellent written and oral communication skills, with the proven ability to communicate with all levels including management and external parties
  • Outstanding organizational skills, with demonstrated ability to prioritize workload and attention to detail
  • Working in fast pace environment and high transaction volume
  • Ability to handle changing circumstances and reprioritize when necessary
  • Experience working with multiple currencies a plus
  • Experience with hyper-growth environments preferred
44

Collection Manager Resume Examples & Samples

  • Three (3) years of professional collection management experience, including experience with at least one of the following: selections, acquisition, fund management, interlibrary loan or large scale collection development planning
  • One (1) year of lead or supervisory experience in a large library system
  • Ability to pass a criminal records check, should a job offer be extended. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment
  • Experience with Innovative Interfaces Sierra integrated library system
  • Working knowledge of new and emerging trends and practices in collection management
  • Experience working in a large public library
  • Knowledge of principles and practices of public library service in the 21st century
  • Knowledge of principles and practices of strategic planning and project management
  • Master's degree in library science or equivalent from an ALA accredited college or university
  • Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position
  • A completed online application
  • An updated resume or curriculum vitae
  • A cover letter detailing your relevant experience and explaining your interest in the position
  • Initial review of minimum qualifications
  • Review of resumes, cover letters and other application materials
  • Phone screen
  • Oral exam
  • Consideration of top candidates
  • Background, reference, and education checks
45

Cyber Intelligence Collection Manager Resume Examples & Samples

  • Excellent leadership skills and teamwork skills
  • At least 3 years of hands on experience with virtualization, system, network and/or application security experience
  • Knowledge of Firewalls, IDS/IPS, intrusion detection, VLANS, routing and other network security technologies
  • Knowledge of virtualization technologies including virtual firewalls, networking and segmentation
  • Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
  • Experience with application and web services security desired
  • Experience with the application of threat modeling or other risk identification techniques
  • Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits
  • Scripting skills (e.g., PERL, shell scripting)
  • Experience in database security
  • Detailed technical knowledge in security engineering, system and network security, authentication and security protocols, cryptography, and application security
  • Knowledge of Linux containers and/or Dockers technology
  • Knowledge of cloud considerations such as AWS, IAAS, SAAS, FedRamp