Documentation Manager Resume Samples

4.7 (63 votes) for Documentation Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the documentation manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
VL
V Leannon
Velva
Leannon
1380 Haag Corners
Houston
TX
+1 (555) 929 9836
1380 Haag Corners
Houston
TX
Phone
p +1 (555) 929 9836
Experience Experience
Phoenix, AZ
Documentation Manager
Phoenix, AZ
Marvin-Cassin
Phoenix, AZ
Documentation Manager
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Provide documentation support to current/new users of internal document management system
  • Exercise prudent Risk Management within the documentation arena. Set work standards for the department
  • Assist Senior Manager with Department projects
  • Review / Manage / Drive Operational Efficiency, Quality Performance
  • Proofread your own work and the work of others
  • Provide daily leadership to the Documentation and Booking team; Manage 7 direct reports (+ additional non-direct staff of 15 - 20)
New York, NY
Markets Documentation Manager
New York, NY
Cassin-McCullough
New York, NY
Markets Documentation Manager
  • Ensure consistency in terms being negotiated for each counterparty and provide guidance on credit terms as well as completeness of documentation
  • Team focus – provide support to other team members of the Global Markets Legal team
  • Assist in keeping the Global Markets Legal documentation library up to date
  • Work closely with the Global Head of Documentation on any internal projects
  • Strategic objectives – participate in internal projects and assist the Global Markets business to achieve its strategic objectives
  • Responsible for OTC derivatives documentation and other related contracts and execution process
  • Adhere to internal initiatives and processes including proper maintenance of matters in the legal agreement repository and reporting system (“LARRS”)
present
Detroit, MI
Senior Documentation Manager
Detroit, MI
Hintz-Metz
present
Detroit, MI
Senior Documentation Manager
present
  • Lead and develop a team of Technical and Programmer Writers
  • Drive the strategy and documentation planning with engineering teams and writers
  • Produce high-quality documentation for various Web Services, with a focus on the DevOps audience
  • Define writing projects and set goals
  • For more information on Amazon Web Services, please visit http://aws.amazon.com
  • The jobholder will undertake the role in accordance with the Bank’s operating/employee procedures. He/she will frequently attend meetings with representatives of the customer groups, GLCM Business areas and the Global Documentation Governance Board, to facilitate/ opine on complex and high profile negotiations
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Education Education
Bachelor’s Degree in English
Bachelor’s Degree in English
East Carolina University
Bachelor’s Degree in English
Skills Skills
  • Thorough knowledge of banking operations and human resources
  • Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
  • Broad understanding and practical application of applicable laws and regulations
  • Strong organizational, managerial and project management skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Excellent interpersonal, verbal and written communication skills
  • Well-developed customer relations skills
  • 10/26/16
Create a Resume in Minutes

15 Documentation Manager resume templates

1

Senior Global Documentation Manager Resume Examples & Samples

  • In the face of our increasingly sophisticated, diverse and complex global customer base that demands ‘minimalistic’ documentation with ‘client friendly’ legal provisions it is evident that clients’ buying behavior is changing. There is an increasing focus on documentation and the ability to negotiate consistent terms swiftly on a global basis. This plays an important role in clients’ decision making processes when awarding their mandate. Negotiations to documentation hinder the on-boarding process immensely. One of the jobholder’s key challenges is to work with the Global Head of PCM Documentation to shape and implement a robust negotiation proposition. The job holder will be empowered to make decisions to expedite negotiations and drive them through to conclusion, centrally documenting the risk to the bank
  • Another key challenge is to lead and oversee the global negotiation support infrastructure across different time zones ensuring consistency is applied to customer requests. To engage and align the support infrastructure with legal, compliance and business stakeholders globally, achieving recognition for this specialist function.. Robust global procedures, disciplines and management tools need to be implemented and monitored globally to ensure additional risk to the bank is mitigated
  • There are many challenges in terms of cultures, client base, product functionality, operational practices, legal requirements and regulatory obligations that must be fully considered when facilitating negotiations. Jurisdictions will need continuous coaching, development and support in order to facilitate negotiations effectively, manage internal pressures and to address the current gaps that exist locally and regionally
  • The role demands the ability to understand the current llegal and regulatory requirements plus operational practices, the strengths and weaknesses of these and the ability to challenge as necessary. A diverse range of individuals will need to be developed into a well defined and structured global negotiation team
  • The role sits at the centre of the global end-to-end client onboarding experience from documentation principals, relationship management through specialist sales and implementation to client service and operations. As a result, a number of areas outside of the jobholder’s direct area of responsibility will try to influence the negotiation process. A key challenge of the jobholder is, therefore, to manage all interested parties proactively and engage key stakeholders, at the appropriate time, to provide expert negotiation consultancy to enable an informed decision to be made
  • The jobholder needs to acquire an excellent knowledge and understanding of contract negotiations including legal/ regulatory requirements. He/ she will also need to gain an understanding of the Bank’s product offerings and operational processes around the globe and HSBC’s Global Documentation structure. The jobholder also needs to develop the necessary skills and expertise to confidently oversee/ lead complex documentation negotiation requirements for major clients across the globe. The individual will need to keep abreast of industry developments, customer group initiatives, and the external market to enable HSBC to remain competitive within the market place
  • Market demand for cash management services continues to rise rapidly. However the desire by clients to reduce the number of bank relationships, and the recognition by banks of the attractiveness of cash management services as a provider of low risk, low capital intensive, recurrent income has resulted in intense competition (principally Citibank, JPMorgan Chase, BoA, Standard Chartered Bank and Deutsche, as well as local banks). Deals demanding huge commitments in time/human/system resources have become a business norm. The now established trend of Corporates aggressively expanding outside of their own country either regionally or globally has reinforced PCM’s drive to overcome the challenges and capture such business opportunities
  • Client demand is increasingly focused on the provision of regional/global broad ranged, integrated, cash management solutions, with documentation playing an important part in their decision process when considering cash management providers. Complex, protracted negotiations across various jurisdictions with unnecessary bureaucracy leads to client frustration when reviewing the legal Ts&Cs . These are just some of the many pain points clients feel during the on-boarding process which leads to a poor experience and unnecessary delays
  • The jobholder will participate with PCM business areas, customer groups and stakeholders globally to achieve the objectives of the role. The jobholder will be expected to exercise initiative and judgment, working in accordance with Business strategy/Operational plans. The jobholder needs to use their empowerment and make decisions drawing on a wide range of business and legal experience with a commercial view
  • The jobholder will undertake the role in accordance with the Bank’s operating/employee procedures. He/she will frequently attend meetings with representatives of the customer groups, PCM Business areas and the Global Documentation Governance Board, to facilitate/ opine on complex and high profile negotiations
2

Ccar Documentation Manager Resume Examples & Samples

  • Controls financial resources and ensures that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards
  • Develops and prepares the organization's financial plans and budgets, interprets financial reports and tax returns, and maintains good corporate relations
  • Performs economic research and studies of rates of return, depreciation and investments
  • Analyzes profit-and-loss statements, and prepares reports and recommendations to management
  • Generates forecasts and analyzes trends in sales, finance and other areas of business. Researches economic progressions to assist the organization's financial planning
  • Creates financial models of "what if" scenarios for future business planning decisions in areas such as new product development, new marketing strategies, etc
3

Documentation Manager Resume Examples & Samples

  • Provide daily leadership to the Documentation and Booking team; Manage 7 direct reports (+ additional non-direct staff of 15 - 20)
  • Responsible for the timely documenting and funding of lease transactions
  • Ensure all financial contracts are properly and accurately booked and funded in to our Operating system
  • Ensure that all Documentation Procedures are documented and Associates are in compliance
  • Exercise prudent Risk Management within the documentation arena. Set work standards for the department
  • Actively participates in inner department and cross functional projects including but not limited to continuous process improvement, and automation of functional activities
  • Participates in call monitoring activities
  • Ability to resolve complex customer issues effectively and timely
  • Build and maintain working relationships with Canon Solutions America Sales and Order Management
  • Assist senior management with selection, training, and mentoring of all staff
  • Serve as a Mentor and Coach to the Documentation and Booking Associates
  • Serve as “Branch Manager” for CFS Itasca. Ensure all facility related issues are properly handled and escalated to Sr. Management. Coordinate facility communications, events and meetings as requested. Primary contact for emergency related situations and incidents
  • Identify recurring issues, root causes, propose and implement process improvement solutions
  • Ensures that Documentation, Contract Booking and Funding quality goals are achieved and maintained
  • Reviews, analyzes and executes financial contract terms and conditions modifications within sound, reasonable, prudent and accepted risk tolerances
  • Action oriented and adaptable to changing conditions within CFS
  • Ability to make sound, factual based timely decisions
  • Professionalism – Ambassador to CFS, projecting a professional, positive image of CFS at all times. Maintain a positive attitude at all times
  • Special projects as required
  • Assist Senior Manager with Department projects
  • Assist in keeping all training material current to ensure proper training
  • Able to comprehend and approve non standard documentation term and condition modifications
  • 5-7 years in a management role
  • Bachelor's degree in a related area or equivalent work experience
  • Team player with a high energy, positive outlook and professional demeanor who takes initiative
  • Superior knowledge of Credit concepts
  • Strong math aptitude
  • Cultural Sensitivity
  • Delegate Responsibility appropriately
  • Planning and Organizational skills
  • Technical/Professional Knowledge & Skill
  • Continuous Learning
  • Leasing and/or financial industry experience is preferred
4

Documentation Manager Resume Examples & Samples

  • Coordinate with Product Management, Marketing, and Training groups to define/track production of critical documentation supporting Test of English Language Learners (TELL)
  • Participate in documentation review meetings, to capture changes/edits that need to be made to the documentation
  • Prepare document revision workflow/process that is accurate, clear, concise, and cogent
  • Proofread your own work and the work of others
  • Manage the status of many “in progress” writing assignments
  • Report status of documentation and ancillaries to Product Manager
  • Review other sources of information to obtain subject matter knowledge
  • Conduct user studies and interviews on individuals or small teams of experts to determine which key assets and ancillaries are necessary, and when
  • Train users on established documentation standards
  • Manage, organize, and curate documents in varying states of completion for easy access to other team members
  • Provide documentation support to current/new users of internal document management system
  • General project support, as needed
  • Bachelor’s degree in English, Technical Writing, or related field
  • Experience in educational publishing, particularly in the fields of language testing, Teaching English as a Second Language, or related area, is strongly preferred
  • Experience writing policy, process and procedure documentation
  • Excellent written and verbal communication skills, with great attention to detail
  • Proficient to expert level skills with MS Word, Excel, PowerPoint, and, experience with Google docs; form design experience helpful
  • Analytical, methodical thinking and strong interpersonal skills
  • Acute attention to detail and commitment to accuracy
  • Ability to multi-task/set own priorities in a fast-paced environment with minimal supervision
  • Commitment to task with high awareness of quality
  • Effective project management and time management skills
  • Ability to collaborate effectively with all members of the project team and others
  • Must be able to work as needed to meet tight deadlines
  • Evidence of strong technical writing skills will highly be considered
5

Documentation Manager Resume Examples & Samples

  • Reviewing transactions, including ensuring legal ability to execute, ensure compliance with policies and credit terms and ensuring that transactions are financed perfected security interests
  • In addition, you must lead, manage and direct the department staff
  • A 4-year college or university degree in a business discipline and a minimum of 4 years exempt experience in credit, collections, cash applications, customer services, sales, marketing, documentation, financial statement analysis and/or accounting is recommended
  • Demonstrated knowledge of and ability to apply advanced math computation skills, statistical analysis and other mathematical concepts, including those used in financial modeling and forecasting
  • Proven demonstrated ability to effectively manage numerous tasks
  • Demonstrated knowledge of MS Office products, including the ability to prepare and maintain spreadsheets
  • Demonstrated knowledge of and the demonstrated ability to apply negotiation skills and techniques
  • Ability to sit for up to 70% of the workday and view computer monitors for 60% of the workday
  • Thorough knowledge of tax requirements and accounting principles required for booking and funding
  • Thorough knowledge of UCC laws and regulations
  • Thorough knowledge of titled equipment and the laws and regulations that govern these transactions
  • Proven strong written and verbal communication skills, including preparation and delivery of presentations
  • Demonstrated ability to develop and motivate personnel to achieve objectives
  • Demonstrated ability to analyze situations, make decisions, and take measured risks using available data as well as insight
  • Demonstrated ability to develop and maintain good interpersonal relationships, working effectively with others inside and outside of the company
  • Demonstrated ability to apply successful problem solving and job-planning skills and techniques
  • Familiar with company policies and procedures with a strong department background
  • Able to build strong relationships with various stakeholders
6

Bioanalytical & Biomarker Development QC & Documentation Manager Resume Examples & Samples

  • Ensure comprehensive review of all types of bioanalytical documentation, such as protocols, SOPs, test methods, data, and reports, including QC and verification of all references and source data, through collaboration with BBD staff, to achieve the highest quality from technical and compliance perspectives
  • Ensure regular, on-going communication with BBD, Regulatory Submissions, and Compliance colleagues to prioritize review of documentation to meet project timelines
  • Responsible for tracking latest regulatory guidance and white papers regarding all bioanalytical assays and facilitate the implementation of these new requirements within BBD by effective communication and gate-keeping the related SOPs, validation and sample analysis reports and other documentation
  • Responsible for archival and retrieval of BBD documents including memos, development, validation, and sample analysis reports and maintenance of BBD SharePoint and server sites
  • Assist in writing of regulatory submission documents and key scientific publications
  • 40% Review of all regulated study documentation generated by Shire’s BBD group, including test methods, forms, SOPs, protocols, assay results and reports to ensure they are in compliance with applicable GLP, CLIA, GCP, FDA and other global regulatory requirements, as appropriate
  • 20% Responsible for tracking latest regulatory guidance and white papers regarding all bioanalytical assays and facilitate the implementation of these new requirements within BBD by effective communication and gate-keeping the related SOPs, validation and sample analysis reports and other documentation
  • 10% Ensure alignment of Shire internal Compliance/Quality Assurance Units and BBD group as BBD group’s primary contact
  • 10% Organize, review and archive, as appropriate, other BBD laboratory documentation, such as clinical laboratory solution forms, critical reagent forms, study binders, memos and maintenance of BBD SharePoint and server sites
  • 10% Document/categorize frequently occurring QC/QA errors and develop and deliver group training to mitigate future recurrence. Develop basic metrics to assess whether errors are reduced over time
  • 10% Assist in writing of regulatory submission documents and key scientific publications
7

Markets Documentation Manager Resume Examples & Samples

  • Responsible for OTC derivatives documentation and other related contracts and execution process
  • Primary responsibility is for the end-to-end completion of OTC derivatives documentation and other related contracts primarily with a variety of fund counterparties (assets managers, hedge funds, regulated funds, etc.) and other counterparties, as required, in accordance with credit approvals and relevant bank policies including being able to draft, negotiate, and finalize agreements, update systems, and review netting opinions
  • Responsible for entire process from receipt of the credit approval and OTC ISDA/CSA request form through to execution of ISDA/CSA. This includes assisting in liaising and obtaining approval from relevant stakeholders including Credit, Central CSA, Operations, Tax and Group Treasury
  • Ensure consistency in terms being negotiated for each counterparty and provide guidance on credit terms as well as completeness of documentation
  • Appropriately prioritise deals / documentation management
  • Assist in keeping the Global Markets Legal documentation library up to date
  • Advise on issues such as legal capacity, enforceability of collateral and set-off and close out netting
  • Strategic objectives – participate in internal projects and assist the Global Markets business to achieve its strategic objectives
  • Work closely with the Global Head of Documentation on any internal projects
  • Team focus – provide support to other team members of the Global Markets Legal team
  • Comply with relevant ANZ policies, processes and internal standards
  • Adhere to internal initiatives and processes including proper maintenance of matters in the legal agreement repository and reporting system (“LARRS”)
8

Product Documentation Manager Resume Examples & Samples

  • Deliver accurate and complete customer-facing product documentation on time and with a high degree of quality
  • Contribute to strategic initiatives around authoring environments, development processes, and automation tooling
  • Work closely with other members of the technical content team to ensure uniformity in workflow and writing style
  • Collaborate with the user experience team to ensure that technical content — including documentation, contextual help, UI text, and other forms of assistance — are discoverable, usable, and pleasing to the customer
  • 5+ years management experience leading a significant documentation effort
  • Impeccable written English skills
  • Strong team player with outstanding communication, organization, and interpersonal skills
  • Significant work experience in startups or fast-paced enterprise technology development environments
  • Comfort with agile, swiftly changing, dynamic software development situations
  • Strong record of recruiting and hiring top-notch talent
  • Experience measuring customer satisfaction, reporting on metrics, and making continuous improvements based on customer feedback
  • Ability to learn new technologies quickly
  • Ability to drive, follow, and evangelize cross-team processes
  • Experience delivering service API and SDK documentation
  • Deep knowledge of cloud infrastructure concepts and technologies
  • Understanding of transformation engines, content management systems, XML, and HTML
  • Experience using distributed source code management systems such as Git
  • Experience using enterprise-grade bug tracking systems, such as JIRA
  • A history of fearless hands-on product use and a strong customer advocate mentality
  • Commitment to and experience with managing, capturing, and maintaining institutional knowledge
  • Experience managing geographically distributed teams
9

Documentation Manager Resume Examples & Samples

  • Demonstrate an Agile mindset in driving incremental delivery and increased velocity in our programs
  • Provide leadership and instruction to a team of tech writers specifically with respect to knowledge management, service guides, runbooks, architecture documentation, process guides, and the establishment of a truly scalable customer-service oriented organization
  • Collaborate with the Service Owner(s) to ensure that processes are designed and documented to meet the organizations requirements with effectiveness and efficiency
  • Contributor to strategy development and implementation of Agile Delivery (PMO) practices
  • Ensure that the emerging breadth of production Autodesk cloud based applications and services are a best-in-class experience for our customers
  • Drive innovation and integration of new processes, technologies, and communication channels into projects and activities in the organization
  • Effectively collaborate, build relationships and influence team members to achieve objectives
10

Documentation Manager Resume Examples & Samples

  • Engage in initiatives and projects associated with functional areas and provide subject matter expertise as needed
  • Interact with clients, teammates from LOB and other support teammates to process transactions and resolve issues
  • Ensure procedures and controls are being followed and maintained. Assist in the development of the control environment
11

Documentation Manager Resume Examples & Samples

  • Accountable for the creation and on-going maintenance of policy and procedures
  • Develop and maintain a strong partnership with internal business partners to ensure documentation meets all regulatory / compliance requirements
  • Maintain support preparation activities associated with CMS regulatory audits
  • Manage documentation writers and process consultants
  • Plan/Implement / Manage Operations Program Strategies
  • Monitor / Evaluate Operational Performance
  • Build / Maintain / Manage Relationships with Operational Stakeholders
  • Review / Manage / Drive Operational Efficiency, Quality Performance
  • Support employee development and training
  • High School Diploma / GED some college, certification in business management or higher level of education
  • 3+ years of experience in business management and planning
  • 2+ years of experience in personnel management, including hiring, supervision, employee evaluation and performance management
  • Strong problem solving and organization skills
  • Demonstrated ability to exercise good judgment under pressure
  • Health Insurance , Managed Care or other industry experience
  • Compliance or Regulatory experience
12

Capital Markets Documentation Manager Resume Examples & Samples

  • Bachelor’s degree and minimum of 7 years’ experience in the financial industry
  • 5 years of In-Depth ISDA Master Documentation experience
  • Experience drafting, reviewing, and negotiating prime brokerage, repurchase and/or ISDA Master Agreements including Credit Support Annexes
  • Experience in Transaction Management and the ability to manage a high-level of transactions
  • Understand Regulatory Reform issues under Dodd Frank, EMIR and Canada
  • Excellent client service and coordination skills
  • Versed in the Front to Back processing environment within Corporate Investment Banking (CIB) with an in-depth functional knowledge of multiple asset classes of derivatives products
  • Team Player with enthusiasm and commitment to a team based working environment with strong collaboration skills
  • Excellent communication skills - written and verbal
  • 4+ years of experience at a law firm, financial institution, or in-house legal department with a focus on prime brokerage and/or derivatives documentation
  • 10 years financial industry experience
13

Senior Documentation Manager Resume Examples & Samples

  • Lead and develop a team of Technical and Programmer Writers
  • Drive the strategy and documentation planning with engineering teams and writers
  • Produce high-quality documentation for various Web Services, with a focus on the DevOps audience
  • Define writing projects and set goals
  • Bachelor’s degree in English, Technical Writing, Computer Science, or equivalent
  • At least 5 years of technical documentation experience
  • Hands-on development experience and experience with XML-based publishing systems
  • Knowledge and experience with developer-focused platforms, frameworks, and tools
  • In-depth knowledge of at least one programming language, such as Ruby, Python, Java, PHP, C#, Node.js, or Go
  • Knowledge and experience with cloud technologies and distributed systems
  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
  • Previous experience working in an agile programming environment a plus
  • Experience with Git or GitHub a plus
  • Ideas and know-how to create modern, cutting-edge content for our AWS customers
  • Experience working directly with engineering teams
  • Strong grammar skills
  • A thorough understanding of the software development (SDLC)
  • A proactive and open-minded attitude to resolving problems and delivering result
  • Passion to thrive in a fast-paced, ever-changing environment
14

Dcgs-a RMF Documentation Manager Resume Examples & Samples

  • A bachelor's degree and 2 years of professional work experience (or 6 years’ experience in place of a degree) is required
  • Demonstrated experience with digital Knowledge Management (e.g., MS SharePoint) as a power user
  • Demonstrated experience with task / workflow management (e.g., Project Forge, Visio, MS Project) as a power user
  • Expert communication skills; able to coordinate, collect, assimilate and share information gathered from technical and non-technical personnel
  • A self-starter, willing to work independently and take complete ownership of complex problems
  • Active TS-SCI Clearance
  • Demonstrated experience in Configuration Management of a DoD system. Highly prefer experience with DCGS-A FOS system
  • Experience with BOE documentation and either RFM / DIACAP packages
  • Currently active CM certification (e.g., CMIIC Comprehensive Certified Professional or CICM Certified International Configuration Manager)
15

Quality Documentation Manager Resume Examples & Samples

  • Ensure effective operation and control of the company Documentation Management System to ensure compliance and continuous improvement of the business
  • Ensure effective operation of the site documentation archive system to ensure compliance and ease of retrieval of documentation in line with the DX Global requirements
  • Involvement in and, where appropriate, leadership in various improvement projects in relation to the Document Management System and company archive process to support continuous improvement of business systems
  • Communicate effectively, providing relevant information in a timely manner, both verbal and written, with direct reports, peers, line management and your customer base to build trust and co-operation across the business
  • Ensure that staff responsible to you comply, at all times, with the relevant Quality and Environmental Standards, e.g. ISO 13485:2003, ISO 14001, OHSAS 18001, US FDA Quality System Regulations (QSR 21 CFR Part 820), and relevant European Directives as documented within our company Quality Management Systems
  • Manage and lead the Change Review Board and its processes
  • Manage and lead the creation and approval processes for product labelling
  • Maintain and communicate to stakeholders Documentation Management Operational metrics
  • Demonstrated experience in Quality Systems and GMP environment preferably with Immunoassay/IVD
  • Proven leadership ability (with an emphasis on coaching, mentoring, and training) with excellent communication skills at all levels
  • Expected to be able to effectively communicate and work with a variety of personnel at various levels
  • Educated to Degree or Higher National standard in a scientific / engineering discipline. Previous experience within a Regulated Industry would be advantageous
  • Experience in a Managerial / Supervisory position is essential
  • Proven delivery in a manufacturing environment and demonstrated understanding of GMP/regulated environment is essential
  • LI-VV
16

RMF Documentation Manager Resume Examples & Samples

  • Power user in MS Word and Excel (e.g., word doc merges, csv export into excel, excel formulas / filtering)
  • Demonstrated ability in writing and implementing technical instructions and plans (e.g., Configuration Management Plans (CMP), Software Version Description (SVD), and Standard Operating Procedures SOP)
  • Demonstrated experience in Configuration Management of a DoD system. Preferably experience with DCGS-A FOS system
  • Demonstrated experience using Source Code Repositories and automated control programs (e.g., GIT, Subversion, MS Team foundation server) at the familiarization level
  • Currently active process improvement certification (e.g., Certified CMMI Associate, Lean Six Sigma Green Belt or above, RMF, PMI PMP, ITIL, etc.)
  • Exceptional oral and written communication skills, ability to work independently with minimal supervision, and results-focused mindset are highly desirable
  • Military experience desired. Completion of U.S military NCO or Senior NCO Academy Course or Officer Basic or Advanced Course is preferred
17

Quality Documentation Manager, Change Control Resume Examples & Samples

  • Performs QA assessment on all new Change Control requests and assists in the determination of the required actions and deliverables for implementation and closure, based on the criticality and product impact of the proposed change
  • Reviews all risk assessments associated with the change for completeness in assessing all risks
  • Collaborates with site SMEs to properly assess the technical details of the change in order to properly determine change requirements
  • Follows up with Change Owners and task owners to ensure that all required actions are completed in a timely and compliant manner to ensure proper closeout of the change
  • Chairs the weekly Change Control Review Board meeting and sets the agenda/topics for each meeting. New changes are assessed for their criticality, priority, and timing
  • Compiles change control metrics for Management Review Meetings, Periodic Product Review reports, KPIs, and upon request
  • Works with Product Release and Material Management to communicate change control holds associated with product release
  • Works with DMG to identify holds on documentation and notifications for removal of holds
  • Reviews each change for potential impact to other Genzyme sites and works with other sites to determine the extent of participation needed from those sites (collaboration vs notification)
  • Facilitates implementation strategy meetings (for changes that have regulatory holds from multiple countries) to determine how to implement changes without extensive delays
  • Performs QA assessment on Change Control effectiveness reviews
  • Trains employees on Change Control process and Trackwise, ensures training requirements are completed, and provides access to Trackwise
  • Revises department procedures as required and to make improvements
  • Provides customer service support to the site for questions related to change control requests and the change control process
  • Change Control experience
  • Strong QA oversight and compliance skills
  • Strong facilitator skills to oversee change control meetings
  • Strong communication (written and verbal) skills
  • Consistently demonstrate initiative and attention to detail
18

Documentation Manager Resume Examples & Samples

  • Excellent communications and writing skills
  • XML, DITA, DITA-OT publishing
  • Setting up documentation build environment
  • Experience using content management system (SVN or related)
  • Proven ability to research, plan, and deliver solutions taking into account industry best practices, as well as business and technical requirements
  • Knowledge of documentation life
19

Self Service Help Documentation Manager Resume Examples & Samples

  • Manage a team of Technical Writers and program managers
  • Provide editorial oversight to all content published on help.fitbit.com
  • Assist writers with content creation and publication
  • Oversee localization efforts for customer support content
  • Continually evaluate and optimize the content library for accuracy, effectiveness, and relevancy
  • Work cross-functionally with product, design, marketing, and other teams to ensure a consistent Fitbit voice and content strategy across channels
  • Manage the editorial calendar in support of content initiatives and goals; effectively prioritize various streams of content requests
  • Administer and optimize the knowledge base to ensure that customers and prospective customers find the right content quickly and efficiently
  • Guide the design and user experience of help.fitbit.com
  • Monitor help site analytics to continually improve content delivery
  • 5+ years in content management, strategy, and development
  • Experience managing all phases of the content lifecycle including: design, development, delivery, localization, and governance
  • 3+ years experience mentoring and coaching writers
  • 3 years experience in Customer Service-related roles preferred
  • 2+ years experience Salesforce Knowledge administrator preferred
  • Experience managing a CMS, experience with MadCap Flare a plus
  • Superb written and verbal communication skills
  • Impeccable grammar and effective, concise writing style
  • Passion for helping customers find solutions
  • Detail-oriented yet strategic thinker
  • Experience with XML-based single source publishing systems
  • Experience with Google Analytics and other data-collection tools
20

Senior Documentation Manager Resume Examples & Samples

  • Must be able to operate independently with minimum supervision
  • The jobholder will participate with GLCM business areas, customer groups and stakeholders globally to achieve the objectives of the role. The jobholder will be expected to exercise initiative and judgment, working in accordance with Business strategy/Operational plans. The jobholder needs to use their empowerment and make decisions drawing on a wide range of business and legal experience with a commercial view
  • Minimum of 5-7 years proven and progressive cash management product set-up and management experience or equivalent
  • Proven ability to deliver creative and flexible customer solutions
  • Ability to understand a customer’s business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • University Degree or similar
21

Component Documentation Manager Resume Examples & Samples

  • Secure registration of component sales in central systems for Aftermarket
  • Register all new component sales to key customers
  • Clean out back log of already delivered components
  • Start pre-study of automating component registration from all Penta production sites
  • Implement and roll out automated process globally
  • Secure governance for maintaining automated process
22

Senior Documentation Manager Resume Examples & Samples

  • HSBC Global Payments and Cash Management was established as a global functional business in 1997. The customer groups strategic plan recognize the importance of PCM as a core value-added service for Global Banking and CMB clients, generating revenues with low capital usage whilst providing attractive returns. Total PCM revenue for 2013 was $7bn
  • University degree or similar
  • 8+ years of relevant experience in PCM
  • Experience in a client facing role
  • Strong leader in people, with experience of managing managers
  • Specialist knowledge and experience of customer documentation
  • An understanding of contract law/ product terms and conditions to provide expert consultation on commercial decisions
  • Significant experience in managing client requests to negotiate terms and conditions
  • Strong and effective negotiation and influencing skills
  • Strong pragmatic approach to problem solving
  • A lateral thinker with an excellent ability to analyze complex issues
23

Documentation Manager Resume Examples & Samples

  • Prioritizing work assignments
  • Ensuring deliverables adhere to company and/or client format specifications
  • Coordinating with the Subject Matter Experts (SMEs) and project teams for preparation, review, revision, and control of the technical documents
  • Providing Quality Control/Quality Assurance review of project artifacts, internal presentations and documents
  • Editing documents submitted by multiple authors to ensure consistent presentation of business and technical content
  • Editing documents submitted by multiple authors to ensure they abide by set standards regarding order, clarity, conciseness, style, and terminology
  • Participating in Quality Management Processes
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Bachelor's degree (preferably related to writing/English)
  • Minimum 2 years in technical writing
  • Minimum 3 years of IT project experience
  • Proficiency in MS Word, PowerPoint, Excel and Visio
  • Knowledge of state or federal contracting
  • Excellent analysis skills
  • Social Services experience/knowledge of terminology
  • Team player who works well with colleagues
  • Strong customer service attitude
24

Documentation Manager Resume Examples & Samples

  • Five to eight years of operations experience in the financial services industry
  • Three or more years of supervisory/management experience
  • Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
  • Broad understanding and practical application of applicable laws and regulations
  • Strong organizational, managerial and project management skills