Casino Manager Resume Samples
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Casino Manager Resume Samples
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JM
J McKenzie
Joyce
McKenzie
2753 Angela Mills
Philadelphia
PA
+1 (555) 643 2369
2753 Angela Mills
Philadelphia
PA
Phone
p
+1 (555) 643 2369
Experience
Experience
Los Angeles, CA
Assistant Casino Manager
Los Angeles, CA
Williamson-Heller
Los Angeles, CA
Assistant Casino Manager
- This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
- Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
- Open, close, and games to provide for optimal labor efficiency and customer service
- Deliver internal and external guest service through Pinnacle’s core values
- Create an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
- Hire, train, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives
- Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
Philadelphia, PA
Casino Manager
Philadelphia, PA
Cummerata-Swift
Philadelphia, PA
Casino Manager
- Adhere to established department and property policies and procedures regarding guest service standards
- Knowledge of budget process, financial statements, accounting principles, and property policies and procedures
- General monitoring of job performance at all subordinate levels
- Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations
- Discipline subordinates in accordance with Casino policy regarding below standard performance
- Opens, closes and yields games to provide for optimal labor efficiency and customer service
- Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are observed at all times
present
New York, NY
Casino Manager
New York, NY
Lindgren-Emmerich
present
New York, NY
Casino Manager
present
- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same
- Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation
- Complete knowledge of all games on the casino floor, including rules and cheating methods
- Monitor pit and gaming equipment to ensure proper working order and condition
- Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals
- Complete knowledge of all games on the casino floor, including rules and
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment
Education
Education
School Degree in Professionalism When Dealing With Subordinates
School Degree in Professionalism When Dealing With Subordinates
The University of Alabama
School Degree in Professionalism When Dealing With Subordinates
Skills
Skills
- Demonstrated knowledge of Casino Operations and previous table games and/or Slot Supervisor experience
- General knowledge of Microsoft Word, Excel, and Outlook is
- Handle customer disputes, and provide top quality customer service to guests
- Displays excellent verbal and written communication skills
- Sound knowledge of all casino games
- Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls
- Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
- Assists with procedures, trains, schedules and evaluates personnel in keeping with company and departmental directive, policies and procedures
- Open, close, and games to provide for optimal labor efficiency and customer service
- Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
15 Casino Manager resume templates
Read our complete resume writing guides
1
Assistant Casino Manager Resume Examples & Samples
- Ability to observe and identify suspected cheaters, as well as to observe and direct actions of subordinates
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard
- Ability to communicate effectively with customers and all levels of employees. Ability to review and comprehend all necessary documentation
- This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
- Complete knowledge of all games on the casino floor, including rules and cheating methods
- Strong understanding of theoretical win
- Strong understanding of at least one count system and basic strategy
- Strong mathematical and analytical skills required
- Ability to develop and motivate a diverse work force
- Knowledge of casino marketing practices preferred
- Knowledge of budget process, financial statements, accounting principals, and property policies and procedures
2
Assistant Casino Manager Resume Examples & Samples
- Deliver internal and external guest service through Pinnacle’s core values
- Create an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
- Hire, train, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives
- Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations
- Assist in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations
- Open, close, and games to provide for optimal labor efficiency and customer service
- Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
- Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls
- Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
- Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation
- Ability to observe and identify suspected cheaters, as well as to observe and direct actions of team members
- Ability to communicate effectively with customers and all levels of employees
- Ability to obtain and maintain a Colorado Key Gaming License
- Knowledge of budget process, financial statements, accounting principles, and property policies and procedures
- These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of five years of progressively responsible gaming and gaming management experience, with a minimum of four years in gaming supervision. Completion of accredited gaming program or related training/seminars and college degree preferred
3
Assistant Casino Manager Resume Examples & Samples
- Safeguard the assets of the company
- Implement Table Games Department policies and procedures established by management
- Manage, direct, and supervise all personnel assigned to table games
- Ensure compliance with Federal Currency Transaction reports, Missouri Currency Transaction reports and Multiple Transaction logs, as well as all Missouri gaming regulations
- Maintain appropriate staffing levels
- Train and mentor all team members to ensure guest service standards are met or exceeded
- Ensure proper maintenance of all table games equipment
- Job Tasks must be finished in a timely manner according to department standards
- Excellent verbal, written communication skills, employee and customer relations skills, organizational skills and the ability to handle multi-tasks
- Ability to work any shift or hours
- A strong knowledge of all table games
- Able to work in a fast paced work environment
- Able to take a leadership role
- A minimum of three (3) years managerial experience with 2 of the 3 years as pit manager or above
- A minimum of five (5) years table games experience
4
Assistant Casino Manager Resume Examples & Samples
- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino
- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same
- Adhere to established department and property policies and procedures regarding guest service standards
- Notify Director of Casino Operations & Casino Manager on win/loss status of the Casino at “count” times
- Ensure and maintain proper control over the gaming tables within the guidelines of the State Gaming Control Board and Pinnacle Entertainment
- Perform the duties of the Casino Manager in his/her absence
- Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals
- Must maintain the strictest confidence of any and all confidential information disclosed by an Pinnacle entity
- Excellent verbal communication required with sound administrative skills
- Sound knowledge of all casino games
- General knowledge of Microsoft Word, Excel, and Outlook is a plus
- Must be able to stand for a minimum eight (8) hour shift
- Locations on casino floor are noisy and smoky
- Will also encounter intoxicated guests frequently
- High School Diploma or GED equivalent and College Degree
- Five-to-ten years of supervisory experience in gaming industry in lieu of college
5
Assistant Casino Manager Resume Examples & Samples
- Assists the Casino Operations Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives; specifically, assumes the responsibility for the efficient operation of a particular shift assignment
- Has authority to issue credit, make payments, set limits and otherwise control monies related to table games operations and within the limits stated in systems of internal controls
- Monitors equipment and supplies and makes recommendations for replacement or repair as appropriate
- Circulate among gaming tables and slot sections to ensure that operations are conducted properly, that team members follow house rules, and that players are not cheating
- Monitor staffing levels to ensure that slot and table games departments are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary
- Work closely with all departments; including but not limited to My Choice, Poker, Slot Performance, VIP Services, Cage and Beverage
- Must be able to obtain and maintain valid license
- Displays excellent verbal and written communication skills
