Administration Manager Resume Samples

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J Bauch
41008 Wolff Landing
+1 (555) 559 1705
41008 Wolff Landing
p +1 (555) 559 1705
Experience Experience
Philadelphia, PA
Administration Manager
Philadelphia, PA
Boyle, Eichmann and Wilderman
Philadelphia, PA
Administration Manager
  • Performing professional development reviews and developing job descriptions for staff with a direct reporting line
  • Manage end to end process of recruiting and training administrative support staff and provide ongoing management
  • Manage branch administration and provide administrative support to Complex Administrative Manager
  • Assist in areas of Contract Administration including, but not limited to Initial Phase, Bid Phase, Development Phase, Management Phase and Maintenance Phase
  • Support Branch Manager's daily work
  • Providing proactive management to all HK Office related moves and build-outs, office maintenance, office security, office insurance
  • Effectively manage, lead and develop the administration team
Los Angeles, CA
Systems Administration Manager
Los Angeles, CA
Los Angeles, CA
Systems Administration Manager
  • Knowledge of mainframe (AS400, HP), PC, networks, RF, WMS and distribution center systems applications
  • Knowledge of UNIX, ORACLE, Windows NT based operating systems is a plus
  • Good working knowledge of PC, Microsoft Windows and Microsoft applications
  • Good working knowledge of distribution practices and procedures
  • Assign staff to various projects and directs their activities
  • Manage multiple projects, professional and technical staff, and related activities of the area
  • Hire and manage a team of people; coach, counsel and develop team members
Houston, TX
Workforce Administration Manager
Houston, TX
Stehr Inc
Houston, TX
Workforce Administration Manager
  • Testing for updates, enhancements, integrations and system changes
  • Partners with Human Resource and Business Office to complete Business Processes and correct data when necessary
  • Collaborate with GSLs, and peer Work stream leads, iHR COE and HR Business Leaders to understand and to implement new workforce administration processes and/or standardize, simplify, or improve current processes. and forecast work volumes for WFA
  • Oversees processes execution for employee master data maintenance throughout the employee life cycle (hire to retire), additional administration of external programs, reference documentation, and exit interviews
  • Reports to Director of Payroll, WFA (Workforce Administration) and Payroll Taxes & Accounting
  • Partner with TP&E (Technology & Product Engineering) to streamline BP’s within Workday
  • Oversees vendor management and relationship including quarterly vendor performance reviews and follow up actions
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
The University of Alabama
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong knowledge of basic bookkeeping principles
  • Solid financial acumen, including previous experience with accounts payable/receivable – experience with debtors is essential
  • Knowledge of financial analysis suffiiecient to understand financial statements and assess financial viability
  • Professional Skills & Knowledge
  • Excellent communication and inter-personal skills with a proven history of forging strong working relationships with key internal and external stakeholders
  • Strong organizational skills and ability to set priorities, manage time and multi-task
  • Strong attention to detail
  • Detailed workign knowledge of principles of credit analysis and risk management related to residential mortgages
  • Detailed workign knowledge of real estate and covenant assessments, legislation and land title systems in all provinces
  • Strong interpersonal and organizational skills with ability to lead diverse organizations
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15 Administration Manager resume templates


Administration Manager Resume Examples & Samples

  • Ensure that the administrative needs of executives are being met through ongoing check-ins with assistants and executives
  • Have feedback conversations, which combines peer, manager, and executive feedback
  • Create consistent job description for Executive Assistant role at Disney Interactive
  • Outline clear expectations of the role and measurements of success
  • Create career development plans
  • Actively track and manage overtime
  • Assess and allocate support per the demands of the business
  • Schedule, plan, and manage coverage for sick and vacation time
  • Leadership/Teambuilding
  • Build a team environment that fosters a sense of community
  • Schedule and plan team-building activities
  • Create a forum to share best practices and tips/tricks
  • Event Support
  • Coordinate and partner with our Central Creative and Communications team to support Disney Interactive-wide and department events, activities, and All Hands meeting
  • Partner with executives to define expectations and level of service agreement
  • 5+ years experience managing (directly or indirectly) people
  • Intermediate to advanced level skill with Microsoft Suite (MS Office)
  • Proven ability to handle confidential and sensitive information
  • Demonstrated ability to multi-task and prioritize to meet deadlines in a fast-paced environment
  • Experience or familiarity using SAP is preferred
  • Prior work experience at Disney is a plus
  • Previous experience supporting executives in an assistant capacity is preferred

Regional Administration Manager Resume Examples & Samples

  • Supervise trading activity of Producing Branch Managers including their new account review and sign-off, as well as hedge funds review and sign off, daily trade review, monthly compliance reviews, trade authorizations, corrections, etc
  • Oversee the Regional Surveillance Officer’s (RSO) execution against a broad range of surveillance and regulatory activities including select Tier One supervision accountabilities
  • Monitor margin calls, option management report and authorize concentration and loan request
  • Review marketing material for the Region and work with Marketing, Corporate Communications and NSS
  • Manage various regulatory attestations for the region, eg. Registration certifications, compliance with CE credit obligations, titling, etc
  • Conduct periodic branch visits to test their readiness to meet satisfactory audit requirements
  • Oversee regional branch audit program to compliance with all regulatory and firm policies
  • Oversee business conduct review of IA practices (ie: Desk Review)
  • Identify any deficiencies during the branch visits and work with the Branch Managers to rectify
  • Escalate issues and advocate on behalf of Branch Managers as required, with Senior Managers in NO and other supporting departments
  • Authorize policy exception requests for the region
  • Exercise high level management of staffing within the branches
  • Review and approve staffing requests
  • Work with the Branch Managers, Human Resources and Compliance as required on HR issues in the region
  • Manage the regional budget and regional net local profit (NLP) reports – review for accuracy and trends
  • Exercise high level overview of branch NLPs – work with and coach BMs on action plans to address any weaknesses/problems
  • Approve Branch Managers’ expenses
  • Provide guidance to Branch Managers on addressing client complaints, and when needed manage and escalate client concerns to the Regional Office
  • Consult with Legal, Compliance, Client Support Group and the Ombudsman’s office, as required
  • Review and authorize settlement recommendations and/or provide recommendations to Senior Management on settling client issues

Regional Administration Manager Resume Examples & Samples

  • Manage the debt repayment summary process
  • Manage client concerns upon escalation from the branches to regional office when necessary
  • Assist with presentations and training/information sessions
  • Assist with special projects, or investigations, as required
  • Expert subject matter expertise gained through experience with compliance, including AML/ATF compliance, legal, business management, internal audit, regulatory and risk management within the financial services brokerage industry
  • Ability to understand and apply applicable audit methodologies to ensure quality of Internal Audit outputs
  • Ability to build and maintain inclusive reciprocal, collaborative, strategic relationships with networks of internal and external stakeholders in order to solicit advice leading towards the successful attainment of business goals
  • Experience successfully monitoring internal and external factors in order to effectively manage and steer the business and Region to meet financial and compliance performance targets
  • Solid track record of fostering the long-term proactive development of others in an inclusive workplace
  • Ability to set challenging and productive goals for the team, while keeping team members accountable for their actions
  • Experienced leader who leverages impact and influence skills in order to deliver measurable results while developing strengths in all team members
  • Detail oriented, highly organized, and able to work in a fast-paced, dynamic environment
  • Ability to work independently, think critically and make decisions
  • French and English spoken and written

Assistant Administration Manager Mmfs Resume Examples & Samples

  • Working within a demanding environment, the role holder is involved in the full spectrum of work and/or issues dealt with by their team. This role requires the jobholder to have a good knowledge and understanding of their business area and how it operates
  • They may be required to provide training or mentor more junior team members
  • Group Metrics
  • Supports the team
  • No direct budgetary control

Assistant Administration Manager Resume Examples & Samples

  • Minimum of 5 years of experience working in an office administrative position; Experienced in working with a Multinational Corporation will be an advantage
  • Immediately available will be a great advantage
  • Fluent English, Cantonese and Mandarin
  • Independent and dynamic team player
  • Proficiency in MS Word, PowerPoint and Excel

Region Administration Manager Resume Examples & Samples

  • Minimum technical, trade or business school certificate, or equivalent work experience
  • Eight or more years of administrative or operations experience in the financial services industry
  • One or more years of supervisory experience
  • Excellent computer skills, especially Microsoft Office applications
  • Well-developed ability to resolve complex problems with minimal guidance

System Administration Manager Resume Examples & Samples

  • Oversee system administration functions such as installation, customization and maintenance of the operating system and system software products in support of business processing requirements
  • Provide technical expertise for system transitions, migrations and consolidations. - Evaluate individual and team performance and provides opportunities for career development, teamwork and continual service improvement
  • Act as an escalation point for all subordinates and continually monitors departmental KPIs and Service level agreements
  • Direct the efforts of others in the achievement of the strategic and operational objectives of the group
  • Manage the hiring, staffing and maintaining of a diverse and effective workforce
  • Provide oversight to the system administration team which conducts system analysis, configuration management and develops improvements for system software performance, availability and reliability
  • Manage related costs and methods
  • Maintains frequent contact with internal and external contacts at various leadership levels to obtain and allocate resources and complete specific phases of projects
  • Build cross-functional partnerships, identify business opportunities and assume responsibility for sales objectives
  • Prepare departmental budget forecasts and variance reports, assures timeline compliance, and develops staffing models
  • Creates new business development cost models and
  • 10+ years of relevant experience or equivalent combination of education and work experience
  • 4+ years leadership experience
  • 5+ years of experience leading a global team
  • 3+ years of experience in a highly virtualized environment
  • 3+ years of experience with vmWare
  • 3+ years of Active Directory experience

Rbg Division Administration Manager Resume Examples & Samples

  • Coordinates budgeting activities for the Division. May directly manage divisional finance and budget activities
  • Oversees all operational and customer service activities for the Division, ensuring high quality of customer service, operational effectiveness, soundness and compliance with all bank and regulatory requirements
  • Manages division-level programs and projects and ensures their successful implementation
  • Coordinates community and business functions/groups to ensure a positive image for the Bank
  • Assists in preparation of short and long range plans
  • Primary source for features/stories on WebWest regarding Division activities and events
  • Coordinates real estate and facilities projects for the division
  • Directly manages other employees, including selection and performance management
  • May manage employees directly, including selection and performance management
  • Supports new hire onboarding and training, coordinates facilities projects, plans Division meetings and presentations and manages operational issues
  • Bachelor’s Degree in Business Administration, Finance or Economics required
  • Master’s/Advanced Degree in MBA preferred
  • 10 + in Banking, preferably retail/consumer banking
  • 5+ years of supervisory or managerial experience
  • Alternative: Combination of education and experience (years /description) 15+
  • Working knowledge of financial services products and services, with a focus branch bases products & services
  • Excellent relationship building skills; positively influence others
  • Working knowledge of project management techniques and documentation
  • Complete knowledge of balance sheet and profit and loss and other financial statements

SME Division Administration Manager Resume Examples & Samples

  • Acts as the primary liaison with Business Partners in the development and enhancement of new or existing workflows
  • Assists in the development of Business Requirements for the Division
  • Works with the line on the development of strategies required to create and tailor products and services specific to this Division
  • Oversees all operational and customer service activities in the Division ensuring high quality of customer service, operational effectiveness, and compliance with all bank and regulatory requirements
  • Implements Division business development strategies and tactics
  • Establishes goals and measurement systems in line with the overall objectives of the Group
  • Works with the Compliance Department and Audit on operation related requirements
  • Assists in preparation of short and long term strategic plans and monitors progress
  • Participates in coordinating budgeting activities for the Division
  • Liaises with IT on any Division support requirements, participates in related meetings as necessary
  • Partners with Vendors to ensure quality support is provided
  • Oversees and communicates status of projects related to the Division to Executive Management Team
  • Ensures procedures are updated and maintained and communicated to the line as necessary in conjunction with Business Partners
  • Conducts and/or participates in periodic Division meetings
  • Coordinates training requirements for the Division working closely with the Learning and Development Unit
  • Bachelor’s degree in business administration, finance, accounting or the equivalent combination of education and experience
  • Over 10 years of related work experience to include commercial lending or credit administration experience
  • Thorough knowledge of financial services products and services, with a focus on the small and medium enterprise business market
  • Thorough knowledge of the lending markets, bank product areas and bank systems
  • Organizing
  • Written and verbal communications
  • Creativity
  • Presentation
  • Powerpoint Presentations

Administration Manager Resume Examples & Samples

  • 1) Office Policies and Procedures
  • Ensure all office activities are supported by appropriate policies and procedures
  • Support the Office Steering Committee in managing the facilities
  • Manage ELC Business Continuity Plans, ensure plan reflects current conditions and is tested annually
  • 2) Office Maintenance
  • Maintain a strong working relationship with the building landlord; liaise with the landlord as required on all building issues
  • Manage preventative maintenance programs, coordinate contracts for essential services such as office cleaning, carpet cleaning, air conditioning etc
  • Liaise with contractors to rectify building issues as identified
  • Work with Indirect Procurement to secure competitive quotes
  • Ensure that the offices (meeting rooms, toilets, front-desk, workstations etc) are kept neat and clean at all time
  • 3) Office Equipment
  • Ensure all office equipment is correctly maintained and working at all times
  • Coordinate contracts for the maintenance of key office equipment such as photocopier machines
  • Diploma or Degree in Business Administration or its equivalent
  • At least 5 years’ experience in office administration in an MNC, Law firm or Accounting practice
  • Highly organized, meticulous, motivated, decisive and a people-oriented team player
  • Able to make recommendations and implement process improvements
  • MS Office with SAP knowledge
  • Good skill on team management

Licensing & Administration Manager Resume Examples & Samples

  • Degree holder in relevant disciplines
  • 5 years L&D experience, preferably in financial services industry
  • Flexible, proactive, organized and independent
  • Strong interpersonal communication and presentation skills
  • Good command of written and spoken English and Cantonese
  • High proficiency in MS office PowerPoint and Excel in particular

Client Administration Manager Resume Examples & Samples

  • Daily management of business functions, processes and associated staff. Ensuring tasks and resources are assigned, monitoring progress to ensure goals are on track, proactively identifying and minimizing issues/risks, and providing management and status reporting, i.e. internal quality controls, delivery timeframes and services levels
  • Monitoring and communicating performance issues/trends related to accountability for delivery of end-to-end client support, e.g. defects in the process
  • Goal setting, managing performance, hiring staff, coaching and developing staff and people development activities
  • Maintaining relationships with external and internal partners and clients to achieve goals
  • Ensuring policies and procedures are current and providing oversight of policies and procedures to meet compliance requirements
  • Providing subject matter expertise and execution support to business-driven initiatives, internal partners, leadership or projects related to operations as necessary
  • Client relationship management experience within the financial services industry
  • Proven project management experience; ability to manage multiple priorities and time sensitive deadlines
  • Strong leadership competencies and execution skills by way of cross-collaboration and workflow facilitation with multiple internal business partners
  • Strong analytical and critical thinking skills with the ability to interpret data, reach conclusions, and take action
  • In-depth knowledge of business operations and processes with ability to conduct process improvement efforts
  • Strong relationship and communication skills in working with colleagues; ability to present and influence on recommendations
  • Must be highly responsive and proactive in a fast-paced changing environment
  • Experience with complex business processes and compliance projects
  • Demonstrated proficiency in MS Word and Excel
  • 18 month time in job commitment
  • 3-5 years’ demonstrated experience with working on medium to large project initiatives or programs is desired

Site Administration Manager Resume Examples & Samples

  • Coordination and supervision of all supporting functions within the BSC location that facilitate the smooth running of an office
  • Key contact person for HR, Facilities (CREAS), Group Technology, Legal, Compliance and Finance in the BSC location in terms of local strategy and task setting, policies and procedures changes, performance management and control
  • Responsible for all policies and procedures related to the BSC location
  • Sponsor for all projects and change initiatives which relate to the BSC location
  • Key Procedural Controls supervisor for all controls which relate to the BSC location
  • Site Administration Manager supervises the Business Continuity Management process for the BSC location
  • Overall management and completion of administrative operations
  • Handling contract procurement and lease negotiations
  • Overview of the control and management assets

Administration Manager Resume Examples & Samples

  • Requires 3+ years investment industry knowledge
  • Must have ability to use independent judgment and willingness to dig deep into details of projects
  • Prefer experience with operational controls in an Risk & Control Self Assessment (RCSA) testing environment
  • Requires strong project management skills, ability to work independently and attention to detail
  • Strong time management and organizational skills with a focus on solutions and innovation
  • Excellent verbal and written skills with a proven ability to work with all levels of personnel including senior management
  • Experience with Microsoft Products, Word, Excel, PowerPoint, etc
  • Ability to organize information in a concise and user friendly way
  • Advanced analytical and quantitative skills
  • Ability to effectively build relationships and partner with the field
  • Prefer business related Bachelor's Degree

Provider Contracting Administration Manager Resume Examples & Samples

  • Strategically manage in-force provider contracts, sharing Humana’s value proposition through frequent contact and education and proactively administering the relationship process
  • Ensure that retention rates and positive negotiations meet and regularly exceed network targets
  • Manage multiple projects, collect and analyze data and disseminate to appropriate departments as necessary
  • Prior demonstrated success in provider contracting or provider relations
  • Knowledge of Microsoft Office applications

Provider Administration Manager Resume Examples & Samples

  • Implement local strategic plans in order to effectively influence providers, provider affairs and service centers
  • Contribute to the training and development of other associates in the Provider Contracting area
  • Bachelor’s Degree in Business, Finance or a related field or a minimum of 3 years’ relevant business experience
  • Proficiency in analyzing, understanding and communicating financial trends
  • Ability to manage multiple priorities in a fast-paced environment
  • Prior experience in a management role

Administration Manager Resume Examples & Samples

  • This role will support Branch Manager's daily work such as meetings and distribution of this and other activity reports, arranging the Branch travel (incl hotel booking) and any other project arranged by Branch Manager
  • Payroll (actual payroll is outsourced)
  • Custody and maintenance of all administrative records (incl licenses, office cars etc.), confidential files and personnel records
  • Assist in recruitment / surveying compensation trends
  • Insurance and medical policies for staff
  • Immigration and "settling in" of long and short term expatriate staff
  • Office access (security cards etc.) and maintenance

Portfolio Administration Manager Resume Examples & Samples

  • Leadership of the Portfolio administration team, responsible for the operational servicing of institutional separate account clients based in EMEA
  • Leverage global expertise and resources to develop the service model in order to meet current and future client requirements
  • Understand client needs and seek to provide proactive customised services
  • Preparation of materials for, and represent operations in, client meetings
  • Maintain accountability for the quality and timeliness of department deliverables
  • Develop, guide, motivate and mentor staff members to achieve their best abilities
  • Work with Director in preparing department’s business plans and budgets
  • Review/develop departmental policies, procedures and systems and ensure compliance with Portfolio Administration department policies and procedures, internal control requirements, and regulatory requirements
  • Assist senior management with strategic planning
  • Develop and implement departmental projects
  • Degree in Business Management/ Accounting/ Finance
  • Desirable: MBA/ CFA/ CPA
  • Deep understanding of the asset management industry, including market practice, developments, and regulation
  • Extensive experience in Operations within Asset Management
  • Significant experience in institutional separate account mandates
  • Proven track record of working at a senior management level within an organisation
  • Experience of working with offshore service teams
  • Excellent organizational skills and the ability to prioritize own workloads
  • Highly organized with the ability to provide strong guidance under pressure
  • Solutions oriented, must be able to develop solutions to a variety of complex problems. Ensuring that they are consistent with the organization objectives
  • Ability to lead change of strategies and help others adapt to change

Administration Manager Resume Examples & Samples

  • Support Branch Manager's daily work
  • Note taker of Branch's Management meetings and distribution of this and other activity reports
  • Arranging the Branch' social functions
  • Branch travel (incl hotel booking)
  • Any other project arranged by Branch Manager

Trust Administration Manager Resume Examples & Samples

  • Review daily transactions to ensure accuracy and to correct any problems that may arise
  • Provide sound fiduciary judgment and administration for all aspects of the account termination process, and execute administrative reviews with a focus on compliance and risk mitigation
  • Manage and cultivates internal relationships with front and back offices
  • Three years of trust experience
  • General knowledge of personal computers and software utilized by department
  • High degree of technical knowledge as it relates to trust administration and tax laws

Portfolio Administration Manager Resume Examples & Samples

  • Responsible for the creation of policies and procedures within Portfolio Administration
  • Develop strategies to achieve competitive advantages and supports corporate priorities
  • Participate in the division long-term planning process and responsible for the implementation of short-term initiatives
  • Develop and enhance production metrics and key performance indicators to monitor performance and improvement
  • Provide approval of new methods and procedures to make daily operations more efficient & continuously enhance customer service
  • Lead team of analysts in writing and maintaining adhoc and regular scheduled reports. Managing data used for reporting
  • Lead team to develop and maintain policy exception iolation dashboards
  • Responsible for ensuring completion of departments/division contingency planning and regulatory compliance
  • Conduct negotiations with outside vendors
  • Responsible and accountable for annual budget process, requisition approval and for providing appropriate level signing authority
  • Responsible for the development and review of department/division project initiatives
  • Act in a liaison capacity with senior management
  • Exercises usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations, perform management and terminations
  • The incumbent has the ability to plan, organize and supervise work of staff and produce results
  • Champions change and innovative solutions
  • Is able to communicate a common vision to others
  • The position must build and maintain relationships with internal and external customers/outside vendors in a manner that maximizes shareholder return
  • The position has approval and signing authority within established limits
  • Responsible for multiple direct reports
  • Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
  • Minimum seven years operations experience
  • Minimum five years supervisory/management experience
  • Knowledge of bank-wide policies and procedures, with specialized knowledge of responsible area
  • Comprehensive knowledge of bank strategic vision and mission with ability to link specific department/division mission
  • Knowledge of process improvement methodology and business process management techniques
  • Knowledge of loan products, systems and workflows
  • Managerial experience in managing analysts, managing data and\or dashboard development

Administration Manager Resume Examples & Samples

  • Bringing prior experience and expertise to Vendor Management. Monitor performance of all office operations related service providers. Negotiate contracts to achieve effective cost savings, streamline processes and establish relationships with vendors
  • Providing proactive management to all HK Office related moves and build-outs, office maintenance, office security, office insurance
  • Assist in the management of the staff recruitment process which includes the execution of a recruitment strategy, acting as the key interface with staffing firms, handling the cycle from early stages through to job offers, the creation of offer letters, working closely with HR coordinator on on-boarding, etc
  • Assist in the expense and budget management for the HK office and in consolidation of other Asia offices' expenses and variances; work closely with Finance to reconcile and review office operations related invoices
  • Assist in organisation and coordination of Social and Regional Events as required (e.g., Asia Offsite, Annual Dinner, etc.)
  • Candidates will have substantive prior administrative management experience
  • Finance back round is a MUST, focus on financial control and/or analysis experience in the service sector (e.g. financial services, legal, consulting) would be viewed as highly desirable
  • Self-starters, take initiative and be effective at working in entrepreneurial cultures and businesses
  • Have a strong appetite for thinking strategically and broadly while rolling up their sleeves and becoming involved in delivery and execution
  • Efficient and able to leverage technology and MS Office software
  • Advance Excel is a must

Administration Manager Resume Examples & Samples

  • Finance background is an absolute MUST, no eceptions
  • Candidate have previous experience in financial control and/or analysis in the service sector (e.g. financial services, legal, consulting) would be viewed as highly desirable
  • Candidate with native English, excellent communication spoken and written only apply
  • Fluent Cantonese or Mandarin

Workforce Administration Manager Resume Examples & Samples

  • Reports to Director of Payroll, WFA (Workforce Administration) and Payroll Taxes & Accounting
  • Manager staff of three analysts
  • Supports 4,500 US Employees and 3,000 International through Business Processes in the Workday HCM system and the EIB (Enterprise Integration Builder)
  • Maintains position management, supervisory organizations and data integrity within the HCM system
  • Partners with Payroll and has a good understanding of data impact to the payroll cycle
  • Partners with Human Resource and Business Office to complete Business Processes and correct data when necessary
  • Partner with TP&E (Technology & Product Engineering) to streamline BP’s within Workday
  • Direct processes related to employee data management, separations and hires
  • Support manager questions related to manager self-service
  • Testing for updates, enhancements, integrations and system changes
  • Oversees Leave Administration with third party vendor
  • Subject matter expert of multiple Leave and Time Off policies
  • 10 years relevant WFA/HRIS/Payroll experience
  • Workday experience a plus
  • Intermediate Level Excel Experience
  • Bachelor’s degree and Professional in Human Resources (PHR) required

Claims Administration Manager Resume Examples & Samples

  • Manage the end-to-end contracting and pricing implementation process to meet/exceed business cycle time requirements
  • High level of influencing skills to manage cross functional issues and drive timely decisions across the commercial and cross-functional organizations
  • Act as liaison between cross-functional team to implement contracts that drive revenue and support contract compliance
  • Managed a team of professionals responsible for data implementation and maintenance including: customers, pricing, membership, creation of contracts, and payments of rebates and administrative fees
  • Oversee the chargeback process and coordinate efforts to sustain a strong partnership with external customers
  • Gather and analyze wholesaler chargeback data to ensure accurate and timely payment of rebates and administrative fees
  • Work with cross-functional team to communicate results of chargeback research and assist with corrective actions to reduce recurring chargebacks
  • Manage the escalation of issues related to chargebacks as appropriate and ensure proper documentation support, approvals and sign-offs are obtained
  • Maintain accurate pricing by product item and contract tier levels for all executed contracts
  • Implement amendments and extensions with GPOs, IDNs and Wholesalers to ensure contracts are updated in a timely manner
  • Update contract pricing to reflect price increases by contract as required
  • Provide assistance to resolve issues with regard to pricing, contracting, and other information requests
  • Generate monthly/quarterly sales volume and administration fee reports according to terms of GPO agreements
  • Create administrative fee check requests, validate payment amount with cross-functional approvers to assure that payments are made in accordance with contract terms
  • Develop a working knowledge of contract pricing and administrative fee terms and conditions in order to ensure we meet our contract obligations
  • Process membership additions and deletions identified on published lists and review each major GPO list according to standard operating procedures
  • Familiarity with contracting and reporting mechanisms (e.g. CMS/CARs, Emptoris, Excel, Support Central Workflow)
  • Support periodic reporting and performance presentations
  • Bachelor’s Degree with at least 8 years of experience in contract and price implementation or a similar role
  • Minimum of 5 years of experience with chargebacks, rebates and administrative fees
  • Proven leadership skills including the ability to motivate cross functional teams to achieve business goals
  • Strong business acumen, including a strong financial background
  • Profit & Loss (P&L) and field sales exposure
  • Ability to develop and execute priorities and approaches to meet objectives
  • Language proficiency in English
  • MBA or Finance degree preferred
  • Detailed oriented and ability to work in a collaborative team environment
  • Strong interpersonal, influencing, and leadership abilities
  • Demonstrated experience prioritizing conflicting demands from multiple business clients in an extremely fast paced environment
  • Solid understanding of the healthcare environment
  • Prior experience doing business with governmental entities
  • Strong financial acumen with an understanding of contractual accounting methodologies
  • Strong coordination and project management skills

SDC Plannig & Administration Manager Resume Examples & Samples

  • Introduce governance structures and reporting procedures (based on concepts and internal guidelines)
  • Define and discuss service scope and service levels for the SDC in coordination with head-office
  • Coordinate middle- and long-term goals of the SDC and develop and implement a strategy to achieve them in close cooperation with senior stakeholders
  • Development and implementation of appropriate KPI’s and SLA’s used to guide performance
  • Implement and drive SDC’s performance measurement and reporting process across all teams and processes
  • Initiate and implement continuous improvement of the organization, processes, automation and systems of the SDC
  • At least 5 years of experience in the field of people or project operational management gained in multinational enterprise, preferably within global structures (BPO/SSC)
  • Master's degree or equivalent educational background form technical or business field
  • Experience working with complex business cases as well as global demanding customers both external and internal
  • Previous experience with building and managing teams (min. 20 employees)
  • Experience with preparing, controlling and managing budget and cost

Incentive Administration Manager Resume Examples & Samples

  • Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
  • Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Knowledge of incentive planning tools, techniques and procedures; ability to develop and implement incentive and rewards programs
  • Knowledge of federal, state and local laws and ability to advise on laws and regulations affecting HR practices

Businesss Administration Manager Resume Examples & Samples

  • Develop operational plans, budgets, and schedules as well as manage the operational aspects for an organization, specifically for the company’s overhead, IR&D (Internal Research and Development), and B&P (Bid and Proposal) accounts
  • Oversee and manage the process for access requests (internal and external), company agreements (non-disclosure agreements, teaming agreements), company SharePoint and database initiatives, and various internal audits
  • Provide oversight to the company resource requirement and forecast reporting including monthly financial operating and strategic plan
  • Assist in preparing the company’s mid-year and fall financial projection indicated exercises
  • Provide ad-hoc value-added reporting for business cases and cost-benefit reports to senior management
  • Coordinate efforts to develop and improve business operations through efficient and effective integrated processes, implementing common management processes/services to use organizational resources efficiently and effectively
  • Serve as liaison between program/project management, project teams and administrative service departments
  • Coordinate operating procedures that are aligned with the strategic business and administrative objectives of the organization
  • Conduct operational reviews of cost and service structures, productivity measures and delivery methods to achieve planned targets
  • Implement mechanisms for monitoring progress and for problem solving with program managers, project teams, and administrative services departments while recommending solutions to meet budget, schedule, quality objectives, and company policies and procedures
  • Participate in the recruitment, retention, and development of human resources to ensure the availability of the required professional talent needed to meet business objectives and organizational requirements
  • Performs other duties as assigned or required
  • Typically requires a Bachelor’s degree in business administration, finance, or a related field, along with at least six years of progressively complex experience in project administration and operations in an engineering or scientific environment. May substitute equivalent experience in lieu of education
  • Must demonstrate expertise of project planning and scheduling, as well as monitoring and reporting on these activities
  • Experience in organizational and operational problem resolution is required
  • Strong leadership, communications, presentation, and interpersonal skills are also required as well as the ability to interpret and explain complex operational issues
  • Customer focused, must be able to work on a self-initiated basis and in a team environment
  • Must also be able to work extended hours and travel as required

Project Administration Manager Resume Examples & Samples

  • Exercise independent judgment and discretion while providing leadership and guidance to the project administrative staff
  • Apply knowledge of administrative management practices as they relate to Human Resources, Finance, IT, travel and logistics
  • As a working manager the duties for the role involve a combination of hands-on work directly in support of the general business operations of a major capital project team and supervision as well as oversight of the work of others
  • Supervisory responsibilities include
  • For this role fluency in both written and spoken GERMAN and ENGLISH is essential. Working knowledge of Italian and/or French is a plus
  • Working knowledge of Swiss Labour law
  • Demonstrated ability to apply sound judgement, critical thinking and problem solving skills when faced with complex issues in a high pressure multi-cultural work environment
  • Bias for action and a drive for business results
  • Highly organised, tenacious, resilient and culturally aware with proven verbal and written communication skills
  • Demonstrated ability to assess and mitigate risks
  • Work experience directly related to the role is required. Graduate or post Graduate level education is a plus
  • Experience working in a complex Global organization on major capital projects preferably with an Engineering and Construction contractor or a major Pharmaceutical company
  • Experience managing some or all local relocation/mobility matters is required

Administration Manager Resume Examples & Samples

  • Responsible for set up of on lot and off lot Production space (currently 15 shows off lot and 8 shows on lot) includes space planning, managing physical set up, handing all requests from Executive Producers, Production and Post Production staff
  • Handle all facilities request and maintain WBTV term deal office space (currently 46 Producers and staff) throughout the duration of their deal
  • Set up and maintain all WBTV overhead departments as needed, includes relocation of departments, departmental moves/shifts, etc… from space planning through completion of each project
  • Liaison with WBSF office services on all WBTV Production, Term Deal and Overhead offices. Including repair and maintenance, office/furniture set ups and moves, etc
  • Responsible for ordering keys, all A/V and kitchen equipment for term deal producers
  • Responsible for updating and maintaining the term deal and housekeeping report
  • Responsible for following up with all WBTV clients to confirm the completion of all work requests. Follow up with all utility departments and WBSF on unresolved work or issues
  • Responsible for planning, ordering, framing and executing the annual poster refresh project in common area hallways, conference rooms, etc in Bldgs. 137 and 140
  • Responsible for vendor relations & problem resolution
  • Responsible for soliciting bids from WBSF departments and/or outside vendors, obtain authorization, place orders and tracks delivery of all Facility related projects
  • Coordinates parking for all term deal producers, their staff and overhead employees. Liaison with WBSF and outside Facilities parking management
  • Responsible for all Production and Overhead golf carts. Supervise golf cart rental orders, repair request, scheduling, verify coding and approval for invoices. Responsible for maintaining inventory for all production and WBTV golf carts

Systems Administration Manager Resume Examples & Samples

  • 4+ years of experience in a professional work environment
  • Experience as a Windows or Linux systems administrator
  • Experience as an administrator for a domain
  • Experience as a database administrator
  • Experience with creating and managing scripts or scripting
  • Experience with Ruby on Rails a plus
  • Possession of excellent interpersonal skills
  • DHS Suitability clearance
  • BA or BS degree in a computer related discipline

Administration Manager Resume Examples & Samples

  • Team leadership and development and primary administration lead to the executive management team
  • Events management, including annual meetings (ANZ and APNA Board meetings on occasion), client and staff events and other core location activities
  • Primary liaison and brand ambassador with our marketing partners in the preparation of marketing materials, bids, proposals, submissions and presentations
  • Prepare papers, reports, bids, proposals and submissions
  • Manage and help with finance administration such as invoices, coding of accounts and expense claims to ensure they are completed on time and to standard
  • On-boarding of new staff, contractors and international staff into Sydney

Access Administration Manager Resume Examples & Samples

  • Manages the development and delivery of training and awareness to all associates, contingent workers or other third parties, ensuring proper information security direction in accordance with established organizational information security policies and procedures
  • Manages the day-to-day relationship and communication with operational risk, legal, IT teams and business partners through relationship management, ongoing meetings and open communication
  • Ensures the access administration associates provide timely support to access request as well as ensure appropriate provisioning
  • Coordinates access related risk assessments and participates in audits to monitor adherence to policies, standards and goals
  • Effectively integrates across all functions to support the successful execution of the Service Delivery Model
  • Proactively collaborates with and assists other teams across ITG ensuring mutual accountability for accomplishment of ITG goals and successful implementation of projects and initiatives
  • Plans, prioritizes, delegates and coordinates projects within area. Monitors and confirms status with senior manager, clients and staff
  • Plans, manages and oversees design and implementation of information security-related projects. Ensures information security associates engaged on other projects are resourced appropriately
  • Manages the effectiveness of team performance and customer satisfaction through the development and monitoring of relevant metrics. Leverages metrics for opportunities to drive continuous improvement
  • Bachelor’s Degree preferred in a related field or equivalent
  • 5+ years managing high performance technology teams
  • 5+ years Application Development experience with complicated, multi-platform systems
  • 3+ years of experience in Access Management processes and systems
  • 2+ years of experience in Project Management methodologies
  • Experience designing and implementing role based access models and deep knowledge of related tools, i.e. Active Directory
  • Excellent interpersonal and communication skills with the ability to influence at all levels and cross-functionally
  • Strong experience designing and implementing process improvement efforts
  • Proven experience in driving and influencing for results

Systems Administration Manager Resume Examples & Samples

  • Knowledge of mainframe (AS400, HP), PC, networks, RF, WMS and distribution center systems applications
  • Knowledge of UNIX, ORACLE, Windows NT based operating systems is a plus
  • Good working knowledge of PC, Microsoft Windows and Microsoft applications
  • Good working knowledge of distribution practices and procedures
  • Minimum of one to three years business systems, network and administrative management experience or equivalent
  • Good administrative, managerial and leadership skills
  • Good ability to gather, analyze and interpret information and develop, recommend and implement solutions

Senior Land Administration Manager Resume Examples & Samples

  • Manage a team of 30+ employees who are responsible for preparing, maintaining, and processing land related electronic and hard copy files
  • Actual field lease experience – we are looking for a candidate who has worked cradle-to-grave and very particularly with leasing and lease management
  • Experience in a wide variety of land functions over multiple states (TX,CO,UT,WY,ND,MT,OH,ID,KS,NE)
  • Expertise in people/project management, communication, database management, and reporting
  • Excel in resolving challenges with innovative solutions and process improvements to increase efficiency, staff satisfaction, and the financial performance of CGI
  • Responsible for managing all aspects of lease maintenance, land reporting, and division orders
  • Calculate, create, and maintain accurate revenue and joint interest billing divisions of interests for leases and wells
  • Collaborate with GIS Analyst to generate accurate lease maps
  • Monthly reporting of: acreage, cost basis, well summary, well interests, and revenue status
  • Acquisition integration and divestiture preparation for client M&A activity
  • Software system administration
  • Responsible for managing a CGI consulting staff of Lease Analysts and Land Assistants
  • Experience collaborating with a large network of individuals and teams, responsible for Land functions such as data management, contract preparation and maintenance, ownership research, SOX compliance, title curative, companywide surety bond administration, lease, land acquisitions, divestitures, sell-downs, and gas marketing agreements
  • Liaison between Land and other internal departments
  • Interface with joint venture partners, consultants, mineral owners, surface owners, and government regulators
  • 10+ years’ of experience as a Sr. Land Administrator, Property Administration Manager, Land Analyst, or Land Maintenance Technician or related positions to qualify for the Land Administration Manager position
  • Land Admin
  • Microsoft Visio

Administration Manager Resume Examples & Samples

  • Responsible for day to day management of a regional administration team
  • Assume accountability for resolving any escalated scenarios that may otherwise delay application completion and mortgage approvals
  • Demonstrate leadership and provide direction to Underwriters seeking support with applications
  • Ensure unit objectives surrounding the quantity, quality, and timeliness of administrative activities are within expected levels of performance by
  • Frontline Lenders including Mortgage Advisors
  • Senior Management
  • Underwriters
  • Administrators
  • As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, guidelines and controls
  • University degree is an asset
  • Must have previous residential mortgage underwiritng experience at an intermediate level
  • Excellent negotiation skills to effectively resolve concerns raissed by mortgage specialists and underwriters
  • Detailed workign knowledge of real estate and covenant assessments, legislation and land title systems in all provinces
  • Detailed workign knowledge of principles of credit analysis and risk management related to residential mortgages
  • Knowledge of financial analysis suffiiecient to understand financial statements and assess financial viability
  • A thorough working knowledge ICBS/CRS, Retail & Business CLASS, LCMS, Target Imaging
  • Good computer/keyboarding skills, computer applications (i.e. Word, Excel, Outlook, Powerpoint)
  • Strong negotiation, communication and interpersonal skills to manage sound working relationships
  • Completion of requisite courses as required from time to time
  • Ability to operate effectively and responsibly with limited direct supervision
  • Ability to work effectively with tight timeframes
  • Ability to deal effectively with internal clients and understand business needs
  • Ability to work in either a team environment or independently with minimal direction

Branch Administration Manager Resume Examples & Samples

  • Supervise and lead the administration staff including; hiring, training, goal setting and development
  • Assist the management team with confidential compliance and surveillance processes
  • Manage Corporate Actions and IPO’s with a high level of accuracy
  • Maintain the Branch calendar
  • Coordinate seminars and company presentations
  • Monitor and assist in preparing analysis for management review including brokerage discounting, error statistics etc
  • Assist with coordinating the leave process within the branch and ensure that accurate records are maintained
  • Assist the management team with audit processes and required action including follow up of debtors, preparation of files for account reviews
  • Manage registration requirements within the Branch
  • Maintain an overall understanding of branch requirements in relation to employee training, administration requirements, account opening requirements and upcoming policy and regulatory changes
  • Assist with providing orientation to newly hired employees
  • Optimize the support resources and associated infrastructure in the branch to drive efficiency and better client outcomes in front-to-back administrative systems and processes
  • Sharing best practices and benchmarks with all Morgan Stanley Wealth Management branches
  • Ad-hoc projects as requested by management
  • Comply with the ethical standards contained in the Company Code of Conduct
  • Adhere to Company policies and procedures, regulatory and legislative requirements
  • Extensive knowledge of Morgan Stanley procedures
  • Ability to maintain files
  • Well-developed IT literacy, database and analytical skills
  • Knowledge of financial markets and the financial planning industry
  • Understanding of compliance and legal requirements within Morgan Stanley Wealth Management
  • Ability to work under pressure and to tight timeframes within a team
  • Goal-oriented with demonstrated drive and initiative
  • Finance, Business or Economics degree well regarded but not essential
  • Recognised industry studies preferred
  • Front office administrative and/or operations experience preferred
  • Experience within a broking environment highly desirable

Administration Manager Resume Examples & Samples

  • Diary management and co-ordinating meetings
  • Maintaining email and phone-lists
  • CRM Sales Administrator
  • Provide administration support to the sales and marketing teams
  • Administering the travel booking tool and acting as first point of contact for travel issues
  • Facilities management including co-ordinating trades people
  • And much much more

Administration Manager Resume Examples & Samples

  • Compile monthly and other ongoing reports using OTEP branding, protocols and standards
  • Liaise with clients facilities management team on office maintenance and other matters and represent the Project’s interests to them
  • Develop, implement, update and maintain administrative procedures and consistent administrative policies for the project
  • Arrange for personnel work stations/offices to be fitted out for purpose
  • Provide translation services for project documentation on an as required basis
  • Provide effective response to personnel’ queries with respect to administration needs
  • Attend meetings with functional and project managers where required
  • Train and develop Administration personnel in their roles and allocate work activities
  • Assist new personnel on the project on administrative protocols, equipment used and basic IT matters
  • Ensure that all project registers are maintained
  • Make available records to demonstrate compliance with the Project Procedures during audits
  • Ensure compliance with quality standards in all tasks

Systems Administration Manager Resume Examples & Samples

  • Must have one of the following combinations
  • Bachelor's degree in Engineering, Mathematics, or an Information Technology related field with 25 years of experience
  • Master's degree Engineering, Mathematics, or an Information Technology related field with 20 years of experience
  • Ph.D Engineering, Mathematics, or an Information Technology related field with 14 years of experience
  • Including at least 10 years supervisory experience and experience in the management of Architecture and Engineering Organizations
  • Strong background in network engineering and/or systems engineering
  • Experience in management of service delivery and staff, in a matrix-managed, geographically dispersed, environment
  • Must have experience in managing full lifecycle (SELC) organizations which are responsible for developing complex, multi-phased IT projects in a resource-constrained environment
  • Must have the ability to be obtain and maintain a CISSP or CISM within 120 days of hire. A currently active Security+ certification is required on the start date in absence of CISSP and/or CISM
  • Familiar with IT services management model of service delivery as a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers
  • Experience in leading organizational change
  • Understanding of the Change Management lifecycle and will work closely with the Change Management Crew Lead to ensure deliverables meet stated criteria
  • Currently active DoD SECRET security clearance with eligibility for a DoD TOP SECRET security clearance
  • Currently active CISSP or CISM
  • Doctorate degree in an engineering or management discipline
  • ITIL certification (v3 Foundation certification or higher)

Administration Manager Resume Examples & Samples

  • Office premises – maintenance of the exteriors and the interiors of the office, repairs and maintenance from time to time, monitoring the housekeeping of the office area, upkeep of the canteen and handling hygiene of the place, official AMC’s with various vendors for AC, Fire extinguishers, CCTV and biometric machine
  • Events at office – major event management, monthly celebrations and other coordination required for various engagement activities
  • Attendance and leave management – biometric registration of the employees, tracking their attendance, recording employee leaves and ensuring that office timings are being followed
  • Bulk dispatch of couriers on behalf of client within deadlines
  • Office cabs – for employees and as per requirement according to the company policy
  • Travel and Visa processing as and when required
  • IT asset management, procurement and regular inventory checks
  • Fire and safety drills as per compliance
  • Graduate/Post graduate with 7-8 years of experience in Facilities and Administration Management

Administration Manager Resume Examples & Samples

  • Team leadership and development and primary administration lead to the office
  • Events management, including annual meetings (including Board meetings on occasion), client and staff events and other core location activities
  • On-boarding of new staff, contractors and international staff

Client Administration Manager Resume Examples & Samples

  • The Client Administration Manager (CAM) is the main day to day contact for client administration matters, e.g. client queries, managing client data delivery and client expectations
  • Each CAM has a portfolio of clients and works closely with the Relationship Directors (RDs) and Operations teams to ensure a seamless administration service
  • The CAM team is responsible for maintaining the Administration Manuals and providing clients with an annual or quarterly administration report. The CAMs also provide PlanViewer training to their client contacts and facilitate scheme audits
  • The CAM is a key contributor to the development and ongoing maintenance of the client relationship while supporting Fidelity’s business goal of retaining and developing our clients
  • Develop client relationships – to include annual service reviews and face-to-face meetings as required. These meetings will involve presenting to the client Fidelity’s full service operational offering, including scheme specific statistics and data, department structure, processes and controls. The individual may be responsible for agenda setting and hosting the meeting
  • New business prospects – contribute to the sales process and represent as required. These meetings will involve presenting to new business prospects or consultants Fidelity’s full service operational offering, including structure, process, controls and reporting
  • Account co-ordination – internal co-ordination of all operational activities affecting the client’s scheme. This will involve liaison with the RD, and various internal departments. Ensure all activities and deadlines are planned realistically and then met, as well as responding to client enquiries as they arise
  • Problem resolution – involving investigation into unsatisfactory actions, assessing consequences of these, and discussing with RD whether problem should be raised with the client. Identify potential hurdles to satisfying service standards and provide ideas for solution
  • Regular review meetings with Relationship Directors – build the rapport, trust and confidence of the Client Management team through meetings with relevant RDs and gain as much knowledge as possible about the clients and their requirements. Keep RD informed regarding relevant client issues
  • Develop an excellent knowledge of the pension industry best practice in client service and an appreciation of every operational unit becoming a centre of excellence for DC Operations
  • Understand the market and its needs by keeping up with industry trends and developments in the market through regular client contact, trade press and industry conferences
  • Provide input in the decision making process to senior management when required
  • Demonstrate strong presentation and interpersonal skills
  • Proven Defined Contributions schemes experience

Fixed Income Portfolio Administration Manager Resume Examples & Samples

  • 5+ years of experience as an Assistant Portfolio Manager, Portfolio Administrator, Product Manager, and/or Product Controller
  • Bachelor's Degree in Finance
  • Fixed Income or Derivatives background with an understanding of the wider Financial Market
  • Previous experience working within a Multi-national Corporation

Portal Administration Manager Resume Examples & Samples

  • Manages the SLA’s of the CDM Analysts that provide tier 2 support for issue triage for customers and internal associates, and when needed, route to the proper support team member
  • Works closely with software vendors and other groups within Commercial Solutions on enhancements of processes and user experience design of portal administration
  • Bachelor’s degree in business, communications, IT or similar
  • 10+ years relevant industry experience
  • 3+ years experience establishing processes and process improvements

Projects Administration Manager Resume Examples & Samples

  • To act as the central projects team coordinator
  • Provide administration of and support to the central projects team
  • Support the Continuous Improvement programme and identify issues to drive forward contract development
  • Develop case studies and manage the end to end process including the maintenance of a case study library
  • Take comprehensive notes at project team and other meetings and produce minutes
  • Manage the project management time allocation system ensuring costs are allocated to the correct cost centres
  • Support business development functions
  • Preparation of bid presentations
  • Preferably degree qualified (although not essential)
  • H&S Qualification (IOSH, CITB, NEBOSH)
  • Experience in a related role with demonstrable results in key areas
  • High degree of IT literacy in MS Office, MS Visio with a working knowledge of desk top publishing. Able to analyse, interpret and manipulate data in Excel
  • Understanding and use of information management systems/databases and the production of associated reports
  • Able to manage and take control of project administrative functions across the central project team ensuring consistency
  • Understand the project commercial process
  • Able to take comprehensive notes at meetings and produce minutes
  • Understands the procurement process and be able take control of raising and receipting all orders in support of the Senior Management Team (SMT)
  • Mobile to travel throughout the UK
  • Holder of a full and valid driving licence
  • Experience of maintaining libraries of documentation including version control and document status
  • Experienced in managing electronic information portals
  • Able to interview and extract sufficient information to develop high quality case studies
  • Experienced in conducting customer feedback systems and analysing the data to produce improvement plans
  • Experience in positive PR activities (essential)

Shared System Administration Manager Resume Examples & Samples

  • Manage expectations of stakeholders, coordinate work effort of various teams and lead successful implementation of incentive programs and campaigns for dealer personnel
  • Responsible for strategy, planning, and launch of incentive programs for dealer personnel. Implement best practices to improve productivity and efficiency in program implementation. Supervise work effort of support team
  • Coordinate with external stakeholders in obtaining timely content and fulfillment services required to implement incentive programs
  • Monitor program performance and prepare and distribute program performance reports to management
  • Communicate with Regional and Dealership Personnel relating to questions about the process, documentation, and payments, as required
  • 6-8 years’ experience in leadership or supervisor capacity preferably within a large organization
  • 4+ years of experience in incentive program planning, monitoring and execution
  • Demonstrated organizational skills required
  • Experience reporting to high level executives preferred
  • Experience with automotive incentive process and administration preferred
  • Excellent communication and presentation skills required (written and oral)
  • Ability to multitask and handle multiple teams
  • Working knowledge of computer and software (Microsoft Office, Microsoft Excel, and etc.)
  • Must be a team player, able to handle multiple job functions, and have positive interaction with all department staff members
  • Must have sound business sense and a good understanding of the automotive industry

Project Administration Manager Resume Examples & Samples

  • Responsible for the coordination and maintenance of “Master File” for SR3-NAM Retail
  • Provide project management support to Senior team members for designated projects
  • Maintain contracts and project files, including posting changes to drawings and specifications
  • Develop standardized departmental project management means and methods as they relate to schedule, budget, cost accountability, contract administration, Citibank compliance requirements (as detailed in the CRS Desk Top Reference) and other project related requirements
  • Facilitate project meetings. Publish meeting minutes following each meeting
  • Develop and document specific process flows and procedures relating to bid and award contract development and the design and construction process in compliance with client requirements (detailed in CRS Desk Top Reference)
  • Provide operational and procedural support to ensure all consulting, design and/or construction projects assigned are executed in accordance with established departmental means and methods
  • Supervise preparation of detailed budget and cost tracking reports
  • Manage REMS project budgets as it pertains to bid process, tracking, change orders, and completion
  • Manage the preparation and submission of all required documentation for Patel file
  • Supervise and assign responsibilities to project support staff on the account; direct their work and evaluate their performance; select and hire new staff as needed; and provide opportunities for training and development of staff as required
  • Initiate agendas, and maintain master file using timelines as required for each project and project phase
  • Participate in evaluations (due diligence reviews) and assist with preparation of physical audit reports
  • Work in conjunction with both Citi and C&W procurement teams in the reception of, time stamping, and documentation of all bids received from vendors
  • Participate in the approval of the selection and contracting process of consultants and construction contractors as necessary for each project
  • Validate and determine accuracy of Timeline information in collaboration with Management Staff. Validate by verifying accuracy of documentation and balances, compiling data and preparing appropriate forms and reports
  • Manage, maintain, and report all out of baseline/out of scope work (BAU/Expense) and prepare financial reporting and ongoing tracking to be presented to internal Financial group (working directly with FM Regional Managers and Coordinators)
  • Ensure compliance to both the client and internal Desktop Guides
  • Work directly with Project team and individuals in clarifying and updating scope of work once bid leveling is provided
  • Work with Director in the regular status reports to client regarding work in progress
  • Perform related assignments as assigned by National Director of Projects in the daily operation of the group

Tool Administration Manager Resume Examples & Samples

  • Manage the installation, configuration, and upgrades of all BI/ETL Tools on the contract (SAP Business Objects, IBM Cognos, Esri ArcGIS, Informatica, MicroStrategy, and SAS EBI)
  • Manage the operational and maintenance activities across all BI/ETL Tools
  • Create and manage project schedules to support large initiatives within the BI/ETL Tool Administration area
  • Conduct weekly status meetings with CMS management to review the status of all six BI/ETL tools
  • Participate as requested by CMS in technical meetings and presentations that involve the BI/ETL Tools
  • Assure that there are adequate Tool Administration personnel to perform production support activities
  • Coordinate the activities to assure that the BI/ETL tools are in compliance with CMS' Security Controls
  • Present or participate as requested by CMS in Technical Review Board (TRB) meetings to support the deployment of new tools or changes to existing tools
  • Review, enhance, or develop best practices and guidelines for efficient tool administration activities
  • Participate and deliver program documentation as needed to satisfy program deliverables
  • Supervise and manage tool administration personnel, monitor their performance and provide feedback
  • Maintain a strong working relationship with the CMS Management team by having a customer focused vision and excellent oral and written skills
  • Bachelor’s degree in computer science or related field or equivalent combination of education and experience
  • Previous experience managing technical team members (both contractors and full-time employees)
  • Previous experience managing technical projects involving COTS software or custom software development
  • Ability to prepare technical documentation and conduct technical presentations
  • Previous experience developing and managing project schedule to support technical projects
  • Ability to prioritize customer issues and work with technical teams to systematically and efficiently resolve them
  • Strong analytical and problem solving skills to troubleshoot application issues
  • Ability to interact with the customer and translate business requirements into technical solutions
  • Strong leader and team player; works well with others
  • Past experience with implementing technical solutions inside the Centers for Medicare and Medicaid Services
  • Seven or more years of experience supporting technical applications in development, validation, and production environments
  • Previous experience in deploying, managing BI COTS applications
  • Familiarity with the CMS 3-Zone architecture

Administration Manager Resume Examples & Samples

  • Plans and coordinates administrative procedures and systems and devises ways to streamline processes
  • Ensures the smooth and adequate flow of information within the Department to facilitate business operations
  • Monitors inventory of office supplies and the purchasing of new materials with attention to budgetary constraints
  • Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results
  • Assists the VP submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances
  • Monitors costs and expenses to assist in budget preparation
  • Oversees facilities services and maintenance activities
  • Strong organizational skills and ability to set priorities, manage time and multi-task
  • Thorough knowledge of Microsoft Office Suite of Projects (Outlook, Word, PowerPoint, Excel)
  • Familiarization with office equipment such as printers, and audio/video conferencing
  • Strong verbal / written communication and interpersonal skills
  • High degree of accuracy and strong attention to detail
  • Must possess strong customer service-oriented and team approach
  • Internet research capabilities
  • Strong knowledge of basic bookkeeping principles

Administration Manager Resume Examples & Samples

  • Administration support for Western Canada on Security side and Administration support for Alberta on Fire side
  • Manager administration employees for Western Canada TIS and Alberta SG to ensure that administrative procedures are followed and deadlines are met in a timely, efficient and professional manner
  • Implements new office procedures to streamline administrative processes
  • Ensures that effective staff performance measures are assigned and that employees are motivated to achieve and exceed objectives
  • Evaluates administrative support systems, methods and vendor services and provides recommendations as appropriate
  • Oversees the maintenance of the office facility including inventory supplies and housekeeping
  • Program Administrator for AMEX
  • Reconcile Purchasing Cards and Business Travel Accounts
  • Book travel for Western Canada employees
  • Performs HR administration tasks as necessary
  • 5 or more years of experience as an Office Administrator
  • University degree in Business Administration or equivalent work experience
  • Demonstrated leadership skills and proven ability to mentor and motivate employees
  • Strong knowledge of MS office and the ability to navigate the Internet
  • Proficiency with online systems and AS400 ideal
  • Effective verbal and written communication skills with both internal and external customers

Rebate Administration Manager Resume Examples & Samples

  • Full service rebate administration and reporting including vendor management for rebate aggregation services
  • Contract administration for Drug Discount Card and related aggregators and third party administrators
  • Self-service rebate claims processing for payers and pharmacy benefit managers to support claims submission to pharmaceutical manufacturer for rebate payments
  • Develop and implement operational controls, processes and CTQ metrics for daily operations, opportunity analysis and implementations
  • Track and report P/L for the department; track and report risks/issues
  • Review formal bid submissions and proposals
  • Work closely with Legal Department on development, approval and administration of contracts
  • Negotiate contract business terms and work closely with Legal Department on contractual legal issues
  • Work closely with Pricing and Finance Departments regarding contract proposals, execution and administration
  • Ensure contracting consistency across business units; track contract expiration, renewals and need for amendments
  • Ensure that a forecast is supplied for each contracting opportunity to ensure economic value supports the contract execution
  • Validate payer claims and compliance with existing contracted terms and conditions
  • Process rebate invoices and reconciliation with finance
  • Financial analysis on contracts monthly or quarterly to show that economic value forecasted is being delivered
  • Work closely with sales and client services to support new customer implementations
  • Develop and implement staffing model to support business growth
  • Develop, lead and coach teams to flawlessly execute to deliver on operational excellence including timely deliverables
  • Ability to manage multiple projects and deliverables
  • 5+ years healthcare industry with experience in contracting, including administration and forecasting
  • Strong operations background with lean six sigma or process improvement experience
  • Advanced Excel user, Visio and proficiency in MS PowerPoint
  • Knowledge of distribution and pricing models for traditional and specialty drugs
  • Experience with data visualization/business intelligence application is preferred

Systems Administration Manager Resume Examples & Samples

  • Assign staff to various projects and directs their activities
  • Manage multiple projects, professional and technical staff, and related activities of the area
  • Hire and manage a team of people; coach, counsel and develop team members
  • Define individual performance objectives and development plans and ensure alignment with project and organizational objectives
  • Appraise and evaluate team and individual performance and make compensation recommendations
  • Participate in the development of business and/or IT vision, critical success factors and operating plans; develop and communicate unit vision, strategies, critical success factors and plans; develop high-level migration plans
  • Work with customer and technical staff to resolve problems and respond to suggestions for improvements or enhancements
  • Initiate and foster business partnerships with clients, vendors, IT and Business Managers; develop relationship that support increasing efficiency and effectiveness; balance individual client needs with business priorities
  • Establish financial plan for the unit and manage to plan; ensure project financial plans are met
  • Perform related duties as assigned or requested
  • Bachelor degree in Computer Science or a related discipline
  • 8+ years' experience in operations and administration, telecommunications network installation, operation and maintenance, or an equivalent combination of education and work experience
  • Extensive knowledge of operating environments; technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web and database
  • Excellent communication, negotiation, presentation and consensus building skills

Systems Administration Manager Resume Examples & Samples

  • Experience in computer hardware to include installation, operations, diagnostics, and corrective actions of system component hardware and peripherals
  • Advanced experience in network operations, setup, maintenance, security and integration within an established environment
  • Usage, installation and troubleshooting experience with industry-standard operating systems, network software tools, office application suites and specialized software, and computer diagnostic tools
  • Advanced experience with Linux and Unix based operating systems and integration as servers within a secure network environment
  • Ability to perform standard troubleshooting procedures and correct hardware and software malfunctions both independently and in collaboration with vendors and information technology experts
  • Knowledge of standard Information Technology terminology
  • Experience working independently and proactively to solve a broad range of technical problems
  • Ability to communicate effectively verbally and in writing, both to others within the field and to the end user
  • Experience training and supervising the work of others

Site Administration Manager Resume Examples & Samples

  • Manage the site P2P processes to ensure -100% compliance to P2P best practice
  • Implement fixed asset register and supervise annual asset verification ensuring 100% compliance and accuracy of fixed register
  • Manage site service providers by implementing performance and contract review meetings and establishing improvement action plans
  • Assist DC Controller in managing daily banking, petty cash and sub-let sites
  • Assist LEAN Value Stream Design by embracing and implementing a structured approach towards all the elements of NCE thereby ensuring that a Continuous Improvement culture is developed and sustained

Administration Manager Resume Examples & Samples

  • Financial management including; raising PO's, receipting, monthly billing and managing the debtor collection process as required
  • Acting as the first point of contact for internal and external stakeholders
  • Lease administration and management of the public liability process
  • Monthly and quarterly reporting
  • Taking & preparing meeting minutes as well as following up agreed actions
  • Document creation, control and any other ad hoc administration tasks as required
  • High level administrative and organisation skills coupled with the ability to effectively prioritise and manage a busy workload
  • Demonstrated knowledge of accounts payable/receivable process
  • Sound understanding and experience with computer based systems including MS Office and record management systems
  • Excellent communication and inter-personal skills with a proven history of forging strong working relationships with key internal and external stakeholders
  • Demonstrated ability to show initiative, maintain confidentiality and proactively problem solve as required

Administration Manager Resume Examples & Samples

  • Leads and manages the project team through project-specific plans and tasks to ensure orderly, efficient, and timely completion of the project tasks in accordance with requirements specified in the contract documents
  • Responsible for the planning of CH2M and Joint Venture meetings and activities
  • Serve as the Account Manager for the Atlanta Airport Badging process. Leads and manages this process for CH2M, Business Partners and Joint Venture
  • Responsible for managing client accounting
  • Job site activities may include project team supervision and leadership
  • May attends project status meetings onsite with clients
  • Completes the scope of work to the satisfaction of the Project Manager and/or client, while simultaneously ensuring that CH2M HILL’s HS&E, quality, financial, risk management; business and policy expectations are being met
  • Ensures staff/team is meeting or exceeding client SLA’s and internal metrics
  • This position may provide support to business development activities preceding the award of the project
  • The individual must display managerial and leadership capabilities in daily work activities
  • This position will be a self-starter in completion of duty/task assignments with increasing levels of responsibility as assigned
  • This position may support multiple small projects and multiple managers in support of project delivery
  • This position will be responsible for managing numerous components of various project tasks
  • This position requires the ability to prioritize, organize, and complete several projects concurrently
  • A complete understanding of fundamental project management methodology is required
  • Bachelor’s degree in an applicable discipline preferred, or equivalent experience
  • 4 to 6 years project delivery experience required
  • Three years or more of in-depth experience working as project coordinator or manager on various challenging projects
  • Excellent proactive verbal and written communication skills
  • Ability to meet or exceed the established metrics for the position
  • Leadership qualities including self-motivation, resilience, positive attitude, and a team player
  • Proficiency with Microsoft Office Suite applications; i.e. Project, Excel, Word, PowerPoint, and Outlook

Land Administration Manager Resume Examples & Samples

  • Oversee Land/Lease Administration and Division Orders in QLS and QDO responsibilities for all company assets
  • Generate high quality reports pertaining to the company’s asset base
  • Work collaboratively with Land personnel to insure all data entered satisfies the needs of the company
  • Assist Vice President of Land with special projects
  • Communication Proficiency
  • Hign proficiency in QLS, QQM, QDO
  • Leadership/mentoring
  • Advising
  • Problem Solving/Analysis
  • Technical Capacity
  • Undergraduate degree and 10 years of relevant land work experience (5 of those years include Permian Basin experience)
  • 5 years of relevant management experience
  • 3 years of QLS and QQM (Quorum Query Module) knowledge is required

Dialer Administration Manager Resume Examples & Samples

  • The Dialer Administration Manager shall be responsible for supporting all aspects Aspect Unified IP, XO Inbound/Outbound IVR, ICR and other tools used for call routing and dialer strategy
  • Build and maintain relationships with call center management to ensure call routing and agent setup is accurate
  • Manage daily dialer campaigns to ensure business strategies are implemented as designed
  • Understand Servicing strategies and goals
  • Communicate clearly, pertinent information to business units as necessary
  • Evaluate and recommend improvements to outbound call center productivity
  • Assist in the planning, implementation, maintenance, and monitoring of all Aspect UIP systems
  • Responsible for development and management of all direct reports in line with corporate objectives
  • Update and maintain full Disaster Recovery call routing plans across multiple sites
  • Act as a liaison between Information Technology and the business units to ensure proper execution of system enhancements to mitigate risk of downtime

Service Administration Manager Resume Examples & Samples

  • Effective management of the internal team of service administrators - conducting staff appraisals etc
  • Ensure that all service call reports are checked and processed in a timely fashion
  • Oversee all service diary bookings, and ensure diary is always filled to its maximum potential
  • Manage and oversee maintenance contract renewals
  • Manage ‘out of hours’ telephone messaging system
  • Arrange for all service engineers training courses (safety passports etc.)
  • Ensure that the service engineer’s competency matrix and training records are maintained - and up to date
  • Generate smaller service work quotations and assist SOM with the preparation of the larger quotations
  • Ensure all SSRF forms are logged and forwarded to the appropriate persons
  • Maintain and verify service records for ‘self verification&#8217
  • Ongoing management of the service computer database system, together with the generation of a detailed software specification for its eventual replacement
  • Set up and subsequent maintenance of a UKAS 17025 calibration laboratory system, together with setting up and hosting regular UKAS audits
  • Regular checks on records for UKAS calibrations to ensure compliance with procedures
  • Be fully familiar and fully conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times
  • Travel as and when required

Client Benefit Administration Manager Resume Examples & Samples

  • Manage eligibility team members. Develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relation issues. Oversee training, coaching and evaluation of new team members
  • Develop and track compliance to quality and service standards. Roll out new processes and procedures to team. Oversee production of eligibility process documentation and training
  • Oversee the transfer of clients from implementation to eligibility. Work with management to analyze operations and efficiency of eligibility team
  • Represent eligibility team in cross-functional meetings and projects. Act as a liaison with other cross-functional departments to resolve complex issues
  • Work with Director to develop strategic business work plan goals. Tracks and periodically reports progress to senior management. May assist with budget planning
  • Bachelor’s degree or 11 – 14 years of equivalent work experience
  • 5-8 years relevant experience or Master’s degree and 3-5 years relevant experience; Prior eligibility experience and supervisory experience preferred
  • PC skills including knowledge of Microsoft Office; Knowledge and experience with ESI systems helpful
  • Knowledge of the PBM or healthcare industry; Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale; Demonstrated focus on quality customer service; Demonstrated ability to meet multiple deadlines and manage heavy workload; Excellent organizational and project management skills; Excellent verbal and written communication skills

Systems Administration Manager Resume Examples & Samples

  • Work with the service managers to make sure resources are scheduled and trained on the role, responsibilities and procedures for the Infrastructure Operations Center (IOC)
  • Verifies daily system monitoring is being performed, verifying integrity and availability of hardware, network and server installations, configuration, systems and key processes, performance, testing, and verifies completion of scheduled jobs such as backups, restores, and patches
  • Analyzes infrastructure issues and recommends changes to monitoring systems for availability and performance. Works with the service leaders to define and document operations duties and work process flows
  • Oversees and may participate in the development of maintenance, configuration, and administration of infrastructure systems; Coordinate with the service leaders additions to monitoring of upgrades and new features
  • Works with the DNOC and service leaders on the resolution of technology and end user incidents during standard business hours. May provide 2nd and 3rd level support for design, deployment and operational infrastructure issues. Oversee the reviews resolution of technology and end user incidents to help determine gaps in current operational processes
  • Drives the reviews of the IOC procedures and KPIs. Works with the service leaders to make changes as needed to the monitored KPIs
  • Works with the service leaders on tool selection, automation or visualization for the IOC teams
  • Proficient Microsoft Office skills; infrastructure and technical architecture experience
  • Required Licenses, Certifications, and Other Requirements
  • MCSE preferred; a good understanding of databases, web, network security, networking, storage and servers
  • Bachelor’s Degree in Computer Science, Engineering, or related technical discipline; Minimum of 5 years of related experience

Grants Administration Manager Resume Examples & Samples

  • A Bachelor’s degree from an accredited college or university with financial and/or analytical course of study; or combination of relevant education and experience that provide the required level of knowledge, skills and ability to successfully perform the functions of the job requirements
  • Knowledge of grants and grant administration systems, processes and budgeting
  • Experience in analyzing, interpreting, and determining impact of federal and state regulatory requirements
  • Five or more years of experience in grants administration
  • Project Management Professional Certification/Credential
  • 3+ years of federal grant experience
  • Experience with federal OMB (Office of Management and Budget) circulars
  • Strong time management skills; highly organized and detail-oriented
  • Ability to analyze and systematically compile technical and statistical information and to prepare reports and correspondence
  • Highly proficient in Microsoft Office tools
  • Ability to effectively manage and complete assignments independently and as a team member

Administration Manager Resume Examples & Samples

  • Completing the Month End process
  • Monthly and quarterly financial reporting, budgeting and forecasting
  • Lease administration and maintenance
  • AP and AR functions
  • Office Duties including; people management, event organisation, training and support
  • Ensure compliance with Scentre Group’s policies and procedures
  • Adhoc administration tasks as required

ESS Administration Manager Resume Examples & Samples

  • SLA and KPI management
  • To conduct team one-to-ones and performance appraisals
  • To effectively manage the performance of the team and deal with any issues that might arise to establish a high performing team delivering excellent HR & Benefits Administration
  • Ensuring the compliance of the Company’s policies and procedures, and managing non-compliance issues
  • To assist in ESS Administration related projects
  • To provide high level customer service and support to our customers and third parties
  • Handling phone queries and complaints, and dealing with them in an effective and timely manner and giving first call resolution
  • To be a first escalation point
  • To maintain a good working relationship with all other teams within ESS ensuring a first class service is offered at all times

Land Administration Manager Resume Examples & Samples

  • Bachelors' degree strongly preferred
  • Minimum 12 years' directly related experience
  • Knowledge of overall functions in the Land Administration Department
  • Strong analytical skills and strong communication skills (written & verbal)
  • Working knowledge of land administration software systems

Administration Manager Resume Examples & Samples

  • Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
  • Supervises and coordinates overall administrative activities and support to the various corporate departments
  • Supervises Clerical/Administrative, Facility/Logistics personnel and Facility Security Officer
  • Ensure corporate safety and security processes/protocols are enforced and adhered to
  • Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
  • Allocates office space
  • Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions
  • Document procedures/guidelines for purchasing supplies and services
  • Maintains and manage the company travel program
  • Oversee the purchasing of airfare, hotel(s) and car rentals
  • Organize corporate & field office events
  • Supervise Renovations
  • Develop and implement Recycling Program
  • Develop and implement Records Management Program
  • Supervises the maintenance of office equipment, including copier, fax machine, etc
  • Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
  • Establish guidelines/rules for items & material that will be stored in the storage areas
  • Participates as needed in special department projects
  • B.A. or B.S. degree required
  • Experience with planning, scheduling and budgeting
  • Experience establishing and maintaining relationships with outside vendors
  • Must have a strong knowledge in Microsoft Office Suite and the ability to learn systems applicable to position
  • Strong communication skills; can communicate effectively with multiple levels of management
  • Ability to work both independently and in a group setting
  • Ability to prioritize and work under pressure
  • Must be a U.S

Systems Administration Manager Resume Examples & Samples

  • Lead teams, and/or independently develop, test, document, implement, and maintain systems infrastructure
  • Troubleshoot, support and maintain all required systems. Analyze and identify time-sensitive system problems that could have an impact on business operations
  • Communicate effectively to non-technical customers and sponsors
  • Proactively and effectively communicate potential problems, solutions and accomplishments to management
  • Analyze existing processes and identify dependencies and potential break points, and recommend and implement improved technical solutions
  • Partner with internal customers to understand requirements in business terms and translate those requirements into technical solutions. This includes developing new capabilities as well as break/fix
  • Develop specific SDLC documentation. Ensure approval of technical solutions from IT management and key stakeholders
  • Write functional specifications
  • Continuously develop technical and professional skills
  • Evaluate user requests for new / modified programs
  • Install and test programs; monitor program performance after implementation

Administration Manager Resume Examples & Samples

  • Managing various admin services to fulfill the organization's current and future administrative needs in effective, reliable, and cost-saving approaches. These activities should include and not limited to: reception service, office supplies & equipment; mail room service, meeting support, cleaning, gardening and services, fleet management; etc.)
  • Planning for the administrative budget in accordance with the company's guideline, and monitoring the implementation within budget
  • Managing effectively and evaluating the admin services provided by service providers, and also to facilitate the continuous improvement/upgrade of admin services/process/facilities so as to support the business activities in a sustainable approaches
  • Ensuring that all approaches taken on office safety, health and environmental protection are in accordance with current and future development and is based on corporate and local SHE requirement and practices
  • Planning for workspace optimization according to the company business growth as well as the headcount increase. Facilitating the implementation of agile workplace strategy in all RDSL offices to engage our employees and in the meantime to meet the fast growth of the business
  • Liaising with functional or operational area managers to ensure that office administrative policies, program, and activities are appropriate for their business needs

Branch Administration Manager Resume Examples & Samples

  • Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
  • Ensure that all order and contract paperwork is in compliance with Company policies and procedures
  • Set-up and maintain all master data records for customers processed within assigned branch(es)
  • Review and pre-edit orders to be submitted to the National Account Customer Care Center
  • Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
  • Review and monitor lease fundings and follow-up as needed to ensure KMBS is paid as quickly as possible
  • Maintain customer access to as required
  • Respond to customer inquires
  • Assist Branch personnel with Administrative issues

Senior Investments Administration Manager Resume Examples & Samples

  • Work directly with the Investments Chief Administrative Officer and Senior Managing Director on business planning and strategic initiatives, project management and communication plans
  • Coordinate with finance on budgeting and financial reporting
  • Preparation of annual strategic planning materials and quarterly updates
  • Prepare quarterly updates on business for CFO and Investor Relations
  • Partner with investments teams and investment solutions on activities related to client training
  • Prepare materials, presentations and reports to support key business initiatives
  • Perform project management function for a variety of projects related to Investments
  • Work closely with Chief Administrative Officer in ensuring needs across the Investments group are met
  • Knowledge of Microsoft Excel
  • Strong PowerPoint skills and experience managing projects
  • Excellent Client Service (internal and external) - Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner
  • Effective Team working - Leads team to achieve the workgroup's goals and able to form strong effective working relationships with other departments
  • Embraces Change and Personal Development – Looks for new ways to do things, seeks training opportunities, and takes the initiative to learn new skills
  • Delivers Professional Standards - Ability to maintain confidential information and build trust in working relationships
  • Project/Time Management - Ability to prioritize and meet deadlines
  • Problem Solving - Analyzes and solves problems by researching answers and finding solutions to prevent reoccurrence in the future
  • Accountancy Knowledge and Skills - Ability to work with large groups of numerical data and complete work with minimal amounts of error
  • Leadership and Decision Making – Leads team to complete assigned tasks. Gathers information on an issue, impartially considering all sides and makes logical decisions that are clear
  • Communicates Effectively - – Delivers information effectively via emails and reports

Systems Administration Manager Resume Examples & Samples

  • Network Availability (capacity and maintenance)
  • Server Availability (capacity and maintenance)
  • Appropriate Backup facilities are in place and functioning
  • Sufficient redundancy for critical components
  • Appropriate monitoring and early warning systems are in place and functioning
  • Suggestions for improvements are made, and where appropriate, implemented
  • Regular Network Maintenance
  • Regular Server Maintenance
  • Analysis of critical paths to identify bottlenecks
  • Appropriate monitoring and early warning systems are in place and functioning, including maintaining historical records
  • Performing regular security audits
  • Ensuring that all software and hardware is kept up to date with the latest patches
  • Suggest, and where appropriate, implement improvements
  • Implement appropriate policies and procedures
  • Provide a platform for continuous improvement, compliance and achievement of best practice in developing and managing our services, and
  • Capture and improve on our set of core policies, procedures and business support tools that govern the service delivery to our customers, clients and employees

Policy Administration Manager Resume Examples & Samples

  • Strategy planning and execution - Actively seek to improve accuracy and flexibility with services provided and enhance customer and broker experience to ensure it aligns with company goals
  • Focus on ensuring timely and accurate processing of transactions for group life, disability and medical stop loss policyholders
  • New business system set up and contract generation
  • Processing of policy amendments and administrative updates
  • Policy renewals
  • Evidence of Insurability
  • Portability and Conversion
  • Lead a team of Unit Managers, Operations Analysts and/or Leads
  • Project Management on key initiatives as needed
  • Bachelor's degree from a four-year college or university; and 7 years of related experience and/or training; or equivalent combination of education and experience
  • 5+ years of management or leadership experience
  • 3 years of insurance or financial services operations
  • Proven ability to develop effective teams by establishing a common cause and fostering a climate of innovation and collaboration
  • Proven experience with workflow processes and demonstrated understanding of the importance of adherence to procedures and service level commitments
  • Able to direct change as needed in area of process improvement
  • Proven ability to achieve goals through direction and delegation to managers
  • Strong commitment to providing the highest levels of quality customer service, with demonstrated ability to influence staff to provide the same
  • Demonstrated ability to manage projects to successful completion, set priorities, delegate, follow-up and coach as needed
  • Manage own priorities to facilitate progress
  • Proven ability to successfully propose and sell ideas
  • Proven ability to accurately evaluate employee performance through effective writing and conducting of annual performance evaluations
  • Advanced conflict and resolution skills as demonstrated through successful resolution of customer concerns and complaints
  • Can identify business issues and develop risk mitigation strategies and plans
  • Escalates up and across the organization as situations require
  • Ability to deal with the ambiguity associated with working in a fast paced and changing environment

Administration Manager Resume Examples & Samples

  • Manage and lead the activities to which support performance analysis and reporting, budget development and oversight, contracting and procurement, and property management to ensure process safety, safety, environmental, reliability, and optimization goals of the refinery are achieved
  • Champion initiatives, projects, programs, and benchmarking studies that drive continuous improvement and support the refining vision
  • Interview candidates, determine development needs, evaluate performance for compensation, and address personnel issues including training, coaching, mentoring and disciplining of subordinates
  • Ensure process safety, safety, and environmental compliance by providing stewardship in areas of responsibly, supporting investigations, and considering potential impacts to compliance when implementing changes
  • Develop, evaluate and review long range plans to ensure overall optimization and profitability of the refinery
  • Manage the production of forward-looking financial information and any analysis used to support the key business and strategic decision making process for leaders from all functions across the business
  • Develop timely and accurate profit and operating performance analysis commentary for management and key stakeholders and prepare analysis, presentations and related materials for monthly performance reviews
  • Manage analysis of recurring internal management reporting, short term forecasting process, annual operating expense forecast, and annual operating expense budgeting process and contribute to development of long-term strategic plan
  • Assist in forecasting, closing, and reconciling monthly and quarterly income in support of understanding gross margin impact
  • Network and liaise with community leaders and organizations
  • Responsible for property management functions including land surveys, appraisals, and grounds and buildings
  • Champion adoption of procurement and financial best practices for refining industry. Develop procedures as required to support implementation and execution of best practices
  • Assist in areas of Contract Administration including, but not limited to Initial Phase, Bid Phase, Development Phase, Management Phase and Maintenance Phase
  • Responsible for executing procurement, purchasing, and inventory strategies along with oversight of contract specialist, buyers, and warehousing
  • Establish contract filing and document control and maintain all contract status reporting
  • Liaise with Corporate Legal Group, Corporate Procurement Group, and Corporate Finance Group
  • Assist with negotiations of agreements with vendors and suppliers
  • Capable of multi-tasking and running more than one project simultaneously, set aggressive but realistic schedules, able to balance supervisory responsibilities along with technical support as needed
  • Assist with related special projects as required
  • Bachelor’s degree in Business, Technical, Engineering or related field
  • Four (4) years of experience in manufacturing environment along with (1) year of experience in a supervisory/management role or military equivalent experience
  • Proven ability to lead, influence, and mentor all levels of the organization including staff not under direct supervision
  • Excellent communication skills including ability to develop and deliver presentations
  • Proven understanding of financial management principles, effective problem solving techniques, and benchmarking such as Solomon
  • Knowledge of materials, products, services, contract development, strategic inventory management, and warehousing
  • Demonstrated ability to manage multiple projects and tasks in an effective manner
  • Proficient in utilizing computer, CMMS, planning tools, and Microsoft Office applications including MS Excel, Word, Power Point, Project, and Outlook
  • Solid verbal and written communication and technical writing skills
  • Strong interpersonal and organizational skills with ability to lead diverse organizations
  • Ability to interact effectively and positively with all levels of Company personnel, customers, vendors and visitors
  • Ability to handle confidential or sensitive information with tact, courtesy, and discretion
  • Ability to anticipate and adapt to dynamic situations
  • Must pass drug test and background check
  • Must be legally authorized to work in the United States
  • Master’s degree in business or related field
  • Seven (7) years of experience in manufacturing environment along with (2) years of experience in a supervisory/management role or military equivalent experience
  • Understanding of refining industry
  • Experienced in Solomon benchmarking study administration and reporting
  • Working knowledge of industry safety standards and procedures, design, and inspection
  • Knowledgeable in process safety programs including incident investigations, management of change, mechanical integrity, and procedure development
  • Experienced in planning work including assembling packages with scope of work development, safety reviews, task lists, bill of materials
  • Experience with procurement and supply chain practices including strategic sourcing, purchasing practices, warehousing, and procedures and contract negotiations
  • Proficient in establishing and maintaining professional relations with Suppliers/Vendors
  • Demonstrated experience of strategic sourcing, purchasing practices and procedures and contract negotiations

Benefit Plan Administration Manager Resume Examples & Samples

  • Bachelor's degree in a relevant field or 7-10 years of relevant work experience. Requires prior management supervisory or team leader experience
  • Familiarity with regulatory guidelines and industry trends
  • Strong project management skills, including meeting facilitation and planning
  • Demonstrative effectiveness in analyzing issues, predicting downstream effects and preventing or resolving problems
  • Excellent written, documentation and verbal communication skills, composing written materials in clear concise manner
  • Effective presentation skills required
  • Capacity to perform under deadline pressure, manage through conflict, use priority setting to accomplish goals and handle multiple projects simultaneously
  • Advanced computer skills required such as Microsoft Excel, Word and PowerPoint
  • Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
  • Knowledge of PPACA (Healthcare Reform)

Assistant Permit Administration Manager Resume Examples & Samples

  • Providing technical information and explaining rules and procedures to the public in an office environment
  • Understanding of and experience with permitting and/or construction process
  • Leading and/or coordinating the work of others
  • Resolving complex issues that require interpretation and advanced understanding of construction practices, permitting processes and regulations; and/or
  • Reading and understanding construction plans, drawings, and technical construction terminology

Administration Manager Resume Examples & Samples

  • Solid financial acumen, including previous experience with accounts payable/receivable – experience with debtors is essential
  • Proficiency in MS Office and exposure to financial systems, experience with JDE would be advantageous
  • High level administrative and organisation skills coupled with attention to detail and managing a busy workload

Workforce Administration Manager Resume Examples & Samples

  • Oversees processes execution for employee master data maintenance throughout the employee life cycle (hire to retire), additional administration of external programs, reference documentation, and exit interviews
  • Collaborate with GSLs, and peer Work stream leads, iHR COE and HR Business Leaders to understand and to implement new workforce administration processes and/or standardize, simplify, or improve current processes. and forecast work volumes for WFA
  • Partner with HR CoE, HR Business Leaders to forecast work volumes for regional teams
  • Lead, coach, motivate, train and inspire direct reports to deliver team and project goals and provides day-to-day guidance and direction to the Workforce Administration Team
  • Develop talented individuals who can move on to other HR roles or other roles in the business
  • Oversees vendor management and relationship including quarterly vendor performance reviews and follow up actions
  • Coordinates larger reorganization design plans with HRBL as required Track team metrics and SLAs and driving action plans for improvement
  • University Degree or equivalent required, Management, HR related preferred
  • Experience in multiple areas of HR, including workforce administration, (4-5 yrs)
  • Prior manager/ team leader experience in a shared service environment (4-5 yrs)
  • Experience in HR SAP transactions and organization, preferred
  • Experience with employment law and compliance, including local legislation
  • Experience managing performance driven by SLAs and metrics
  • Excellence in execution/implementation: project implementation management skills, ability to manage multiple on-going projects
  • Proven effective team leader, experience coaching, mentoring and facilitating discussions
  • Strong influencing and relationship building capabilities
  • Ability to lead and guide a multi-level team
  • Good oral and written communication skills with solid interpersonal skills
  • Excellent problem solving and judgment skills
  • Relationship management experience with client-focus
  • Highly computer literate, Excel, PowerPoint, MS Project
  • Languages: English, Spanish. Portuguese, desirable

OSS Administration Manager Resume Examples & Samples

  • Administrator level knowledge on Windows Servers
  • Administrator level knowledge on Linux Servers
  • Advanced TCP/IP knowledge
  • Red Hat Certified Engineer (RHCE) - Preferable
  • Microsoft Certified System Engineer (MCSE) – Preferable
  • Microsoft Certified System Administrator (MCSA) – Preferable
  • Cisco CCNA or Juniper certification – Preferable
  • System administrator Windows and/or Linux with 3 to 5 years experience
  • Working across Boundaries -Supports and builds communities within Nokia. Operates across units, able to relate to individuals from different backgrounds and at varying organisational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits
  • Leading for NSN –Understands, supports and develops Nokia people. Is available and visible in the Nokia community. Leads others according to Nokia values. Motivates others and encourages empowerment through inspiring colleagues
  • Influencing Others -Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective
  • Planning & Organising -Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organisation. Manages time and projects, anticipating obstacles and formulating contingencies
  • Communication Skills in English
  • Process and procedures orientation