Casino Manager Job Description
Casino manager
provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift.
Casino Manager Duties & Responsibilities
To write an effective casino manager job description, begin by listing detailed duties, responsibilities and expectations. We have included casino manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides direct supervision of all table games and slot operations, and staff, during assigned shift
Produce specific reports for General Manager, Table Games Manager, Slots Manager, and Sales Department to ensure they have all needed material from Aristocrat system
Insure team member safety
Monitors and guides departmental personnel in the performance of their job assignment insuring their adherence to company and department policies and procedures State regulations
Responsible for controlling labor costs through proper forecasting and scheduling of staff
Reports shift activity on a daily basis and coordinates with other shifts
Monitor the flow of the Slot Attendants on the floor, ensure that there is proper coverage in all areas
Assists in staff selection
Assists the Casino Operations Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives
Work closely with all departments
Casino Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Casino Manager
List any licenses or certifications required by the position: AED, CPR
Education for Casino Manager
Typically a job would require a certain level of education.
Employers hiring for the casino manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Finance, Accounting, Business, Management, Leadership, Marketing, Business/Administration, Administration, Associates
Skills for Casino Manager
Desired skills for casino manager include:
Budget process
Casino marketing practices
Financial statements
Games on the casino floor
Accounting principles
Property policies and procedures
Table Games
Significant players and action
Slot operating systems
Status of all assigned games relative to win/loss ratios
Desired experience for casino manager includes:
Plans, coordinates, and supervises audit project assignments that focus on improving the efficiency and effectiveness of operations, and the adequacy of internal controls
Works to train, develop and motivate staff and provides assistance to Casino Accounting Supervisors and staff
Ensures training and cross-training is maximized to provide for efficiencies in audits and maximizes the efficiency of labor usage
Provides day-to-day oversight, review and direction for all Casino audits and ensures quality output
Assesses key technical and operational risks and plans the approach to ensure that there are sufficient controls in place to minimize negative occurrences
Determines staff scheduling and assignments based on skill levels needed for specific audits/projects
Casino Manager Examples
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Casino Manager Job Description
Job Description Example
Our growing company is hiring for a casino manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for casino manager
- Leads, participates, and monitors work assignments and financial output to ensure timely completion and conducts thorough reviews of work papers and report drafts to ensure accuracy prior to submission to management
- Responsible for ensuring compliance with the system of internal controls in accordance with all regulations
- Ensures proper preparation and review of all responses to information document requests and proposed audit findings
- SAFEGUARDING COMPANY ASSETS LOCATED WITHIN THE CASINO DEPARTMENT
- ENFORCING CASINO RULES AND REGULATIONS
- ENSURING COMPLIANCE WITH GAMING REGULATIONS AND REGULATION 6A
- APPROVING CREDIT AS PROVIDED BY THE CREDIT POLICY
- RESPONDING TO CUSTOMER DISPUTES ARISING IN THE CASINO
- DIRECTING ASSIGNMENTS OF PIT PERSONNEL
- GUEST SERVICES AND DEVELOPMENT
Qualifications for casino manager
- Working knowledge of Title 31, State and Federal Gaming and employment regulations
- Minimum of seven years Casino experience is preferred
- Basic to Intermediate skills in typing and computer software skills (Microsoft Word, Excel, Outlook) are required
- Associates degree or foreign equivalent is preferred
- Active Gaming License is preferred
- Develop written reports and foster an understanding of statistical data, read and understand necessary written transactions and ability to verify written signatures
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Casino Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of casino manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for casino manager
- Develop and implement a business plan for top accounts
- Develop and maintain an updated and current account profile in the sales system
- Solicit and develop new accounts to generate business opportunities to Hilton Hotels
- Assist clients in need for opportunities and problem resolution
- Travel to meet and develop client base, as necessary
- Utilize product knowledge gained through hotel presentations and familiarization trips, to develop robust solutions to client requests
- Establish and maintain strong relationships with accounts through ongoing telephone solicitation and written communication
- Achieve revenue booking goals as assigned
- Maintain Hilton Sales Worldwide business standards, and customer service, established for customer response and lead quality
- Serve as a liaison between customers and Hotels as it relates to responding to leads, follow-up activity and finalizing event details
Qualifications for casino manager
- 3+ years of general manager experience in a full-service property of 400 rooms or greater
- Experience managing revenue of $20M or greater
- Gaming or Resort experience
- Multi-properties experience
- Participate in Hilton Hotel presentations and training programs to consistently update product knowledge and sales skills
- Update and maintain sales information records, including account reports, lead and call reports, events, history reports, traces, and general account information in Delphi Global Sales (GSE)
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Casino Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a casino manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for casino manager
- Provide stellar Red Carpet Customer Service
- Create and implement casino marketing programs consistent with the goals of Argosy Casino Hotel & Spa that support the financial goals for the property
- Provide the guest with a positive experience at Argosy Casino Hotel & Spa to promote return visits
- Handle customer complaints, deliver comps, positively respond to all guest requests, concerns and issues either in person, or through Internet, comment card or telephone to promote a return visit
- Function as a highly visible customer service representative responsible for the identification and development of new revenue sources through the acquisition of new VIP customers for the Argosy Casino Hotel & Spa maintaining and improving existing revenue sources from all current customers segments
- Promote a positive environment for all guests and team members to promote the return visits of guests and achieve job satisfaction for all team members
- Responsible for the implementation of the New Player’s Club Cards to ensure guests are receiving special benefits while building Argosy’s database
- Monitor ingress and egress from the casino floor so that turnstiles are staffed accordingly
- Assist with the development of the annual strategic logics, budgeting and marketing plan for the property
- Develop department budgets and effectively manage departmental expenses
Qualifications for casino manager
- Make determinations regarding inventory including types of materials, supplies, or tools to be used
- Order and stock items such as player’s cards and other related items as needed
- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction survey results
- Understand and adhere to all bargaining unit agreements, address and manage complaints, grievances or concerns from team members
- Comply with all Internal Controls, Company, Department, and safety policies, procedures and regulations
- Partner with database manager to determine whether guests qualify for high tier recognition
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Casino Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a casino manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for casino manager
- Responsible for the financial performance of all player development parties, functions, or events
- Responsible for the management and development of Hosts’ performance based upon established criteria to achieve their quarterly/annual revenue goals
- Increase overall casino rated play in accordance with marketing divisions annual K.P.I.’s
- Implement and execute Salesforce.com within the host team
- Hire, train, reward, develop, coach and discipline team members
- Responsible for the training and developing customer service team’s ability to successfully educate guests on the benefits of the Argosy Players Club Card complimentary requirements and procedures to achieve additional benefits
- Complete daily and weekly schedules and manage attendance and time records of team members
- Effective administration and management of rewards and recognition for team members
- Meet all grooming and appearance requirements
- Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved customer service
Qualifications for casino manager
- At least 5 years of casino management experience, specifically in a managerial or supervisory capacity at another major casino property or its equivalent
- Ability to distinguish winning and losing combinations, and settle wagers accordingly
- Ability to develop written reports, foster an understanding of statistical data, read and understand necessary written transactions and ability to verify written signatures
- Working knowledge of the rules of all Casino Games, Nevada Gaming regulation, statutes, and a thorough understanding of company policies and procedures
- Working knowledge and ability to deal assigned games and supervise multiple games when needed
- In-depth knowledge in the management and supervision of casino games
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Casino Manager Job Description
Job Description Example
Our growing company is hiring for a casino manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for casino manager
- Achieve engagement and service level targets
- Ownership of a portfolio of high value VIP customers with a tailored approach
- Manages relationships within Casino Marketing to understand business problems and analytical needs
- Supports Director of Casino Marketing Finance in identifying and executing on analysis opportunities within Casino Marketing
- Participates in planning and budgeting activities at Casino Marketing fostering strong partnership with Corporate Finance
- Manages cash flow, cost identification and allocation, and risk management
- Collaborates in data and analytics innovation at Casino Marketing
- Partners with Enterprise Analytics to assist Casino Marketing team in action planning on insights, tracking of progress and achievement of goals
- Reviews findings and make recommendations to senior team members
- Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture
Qualifications for casino manager
- Ability to determine decision makers, build strong relationships with them, and navigate corporate purchasing channels
- Ability to travel within local region and occasionally to headquarters in Long Beach, CA or trade shows (40% to 45% travel)
- Completion of an undergraduate degree or equivalent (B.A
- Two (2) to three (3) years experience in a management capacity
- SOLID UNDERSTANDING OF LIVE CASINO – You should understand the Live suite of games, how they work, how they’re played by different customers and how bonuses are typically setup with each
- EXPERIENCE MANAGING RELATIONSHIPS WITH HIGH VALUE LIVE CASINO CUSTOMERS