Collection Specialist Resume Samples

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LK
L Kling
Lorenz
Kling
7078 Kuhlman Ports
Phoenix
AZ
+1 (555) 215 3058
7078 Kuhlman Ports
Phoenix
AZ
Phone
p +1 (555) 215 3058
Experience Experience
06/2015 present
New York, NY
Domestic Collection Specialist
New York, NY
Domestic Collection Specialist
06/2015 present
New York, NY
Domestic Collection Specialist
06/2015 present
  • Performs all other duties/special projects as assigned by Management
  • Assists all Lines of Business (LOBs) with establishing new customers with Domestic Collections services
  • Processes American Express Settlements; reconciles individual sales, performs fee settlement, initiates payments, settles Bank-use accounts
  • Assists customers and branches with questions/requests received via phone, email or the Bank’s internal Customer Service Tool (CST)
  • Receives, authenticates and processes on-us Non-Sufficient Funds checks from other financial institutions and businesses
  • Authenticates W-9, 1099B and 1099-INT forms and maintains adequate records for submission to Tax Department at year-end for interest reporting
  • Researches stale items to cause resolution of outstanding issues
04/2011 04/2015
Boston, MA
Branch Collection Specialist
Boston, MA
Branch Collection Specialist
04/2011 04/2015
Boston, MA
Branch Collection Specialist
04/2011 04/2015
  • Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed
  • Works under direct supervision and established procedures
  • Work as an individual contributor and as part of the team to achieve business/organizational
  • Manage servicing and collections activities
  • Assist customers in making financial decisions to help them achieve their financial goals
  • Network within the community to gain referral business
  • Work as an individual contributor and as part of the team to achieve business/organizational objectives
11/2007 10/2010
Chicago, IL
Collection Specialist
Chicago, IL
Collection Specialist
11/2007 10/2010
Chicago, IL
Collection Specialist
11/2007 10/2010
  • Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
  • LOVE working with numbers, bookkeeping, record keeping, and clerical reporting. If you love them, you're going to love this job
  • Perform drive set-up, donor greeting, collection set labeling, processing and packing blood, and donor reaction care as assigned
  • Making outbound collection calls in a professional manner while keeping and improving customer relations
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
  • Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures
  • Conduct donor greeting, donor reaction care and processing and packing of blood as assigned
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
University of Pittsburgh
Bachelor’s Degree in Accounting
Skills Skills
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Good knowledge of collection policies and procedures
  • A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment
  • Excellent interpersonal and communication skills (written and oral) including strong phone customer service skills reflective of the business customer base
  • Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced, demanding environment
  • Good interpersonal and communications skills to ensure customer satisfaction and strong working relationships with all levels of management
  • Strong communication skills, knowledge of business correspondence
  • Basic desktop computer skills and proficiency in Excel and Word software necessary
  • Proficiency with Microsoft Office and knowledge of Health Care Information Systems
  • Ability to write simple-to- business correspondence and routine reports
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15 Collection Specialist resume templates

1

Collection Specialist Resume Examples & Samples

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices
  • Interact daily with clients to request due and overdue payments and resolve payment issues- this is to be completed by achieving assigned collections and call quality targets
  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives
  • Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due
  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner
  • Properly escalates at-risk collection accounts to Management in a timely manner
  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
  • Establish and maintain effective and cooperative working relationships within the department and company
  • Communicate with internal staff regarding customer payments and issues preventing a timely resolution
  • Research and perform special projects and other activities as assigned
  • Telephone is the primary collection tool and must possess excellent interpersonal and communication skills
  • Maintain superior customer relations and customer service to all customers
  • Provide high-quality internal and external customer service in a timely manner
  • Develop positive working relationship when interacting with customers and our internal sales team
  • Manage customers by remaining polite, tactful, firm and professional
  • Follow up frequently for payment commitments
  • Maintain client confidentiality
  • Actively participate in team planning meetings
2

Collection Specialist Limited Term Role Resume Examples & Samples

  • 6 months with the potential to go full time
  • Associate’s Degree in Accounting, or equivalent experience preferred
  • Proven ability to quickly learn new systems and processes
3

Am-income Collection Specialist Resume Examples & Samples

  • Process both global and domestic income payments
  • Ensure that payments are posted to client’s accounts
  • Identify and analyze income breaks and resolve timely
  • Complete pre-reconciliation process daily
  • Process BUW and NRA payments as necessary
  • Coordinate issues and resolve with custodian
  • Process repatriation for global payments
  • Verify all daily internal proofs are accurate
  • Analyze automation opportunities
  • Cross train new staff members
  • Update procedures documents
  • Enhance communication with service partners
  • Ability to complete tasks with strict deadlines
  • Have strong analytical skills and “think out of the box”
  • Be able to work within a team environment
  • Have excellent organizational and time management skills
  • Accounting/Finance Background
  • Experience with the income process
  • College degree or three to five years equivalent work experience
4

Am Income Collection Specialist Resume Examples & Samples

  • Provide responses to daily inquires as required
  • Project participation
  • Identify potential enhancements to income process
  • Ability to multi-task and prioritize effectively
  • Ability to work in fast-paced high volume environment
  • Previous securities experience
  • Knowledge of foreign markets
5

Collection Specialist Resume Examples & Samples

  • Control and accounting records of payments from customers
  • Reconciliation of accounts receivables
  • Month end closing processes
  • Credit Limits review (per season)
  • Attend and support the process of credit notes
  • Efficiently communicate with all key interfaces
  • Committed to continuous improvement in the everyday work
  • Support special projects
  • Developed skills in management of ERP and office package (Excel, Power Point, Word)
  • Ensure continued control of the operation, through the strict implementation of all policies and procedures for account receivables and credit risk management
6

EFD Collection Specialist, Senior Resume Examples & Samples

  • Reviews delinquent accounts and contacts lessees when accounts become 30 days past due. Refers all delinquent accounts 60 days past due to the Collections Manager
  • Determines cause of delinquency via information collected, develops strategy for collection of funds, and monitors payment plan. Follows up with guarantors or executive company officials to strategize difficult collection
  • Logs and notes all client calls on the Info Lease system
  • Prepares contract dispositions and various forms regarding cash application errors and changes to the account
  • Responds promptly and answers client inquiries on specific portfolios and follows procedures and guidelines of portfolios
  • Associate's degree or equivalent combination of education and experience
  • Three or more years of collections experience
  • Three years of leasing experience
  • Demonstrated ability to analyze statistical and financial data
  • Ability to prepare reports and business correspondence
  • Ability to work independently and as a member of various teams/committees
  • Ability to perform calculations of varying complexity (discounts, interest, commissions, percentages)
  • Ability to manage workflow and priorities
  • Problem-solving skills
7

A/R Collection Specialist Resume Examples & Samples

  • 75% - Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on "At Risk Accounts" and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner. 15% - Coordinates all special handling requests, including provision of scripts. 10% - Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
  • Ability to adhere to strict deadlines and complete work assignments in an accurate and timely manner
  • Proficiency in MS Office products including Word, Excel and Outlook
  • Must be adaptable and flexible with the ability to shift focus on new priorities
  • Must be team oriented
  • Must have good analytical skills, a strong grasp of numbers and basic calculations
8

Collection Specialist Resume Examples & Samples

  • Make Collection calls
  • Follow established procedures for processing credit applications, adjustments, checks, refunds, etc
  • Communicate with internal personnel and clients via phone, email, mail or personally
  • Release orders according to deadlines
  • Perform other related duties as required and assigned
  • Must be a strong analytical thinker
  • Ability to prioritize and multitask
  • Possess a high level of attention to detail
  • Excellent communication (both written and over the phone) skills
  • Broadcasting or media experience preferred
  • Microsoft Office programs, Excel, Word Exchange etc
  • Experience with a broadcast traffic system such as Oracle or Wide Orbit a plus
9

Collection Specialist Resume Examples & Samples

  • Perform collections functions
  • Responsible for managing incoming collection files from the properties
  • Data entry of collection files, review of collection file account ledgers for accuracy
  • Expediting collection letters, responding to written and verbal communications from former residents, negotiating payments and payment terms with former residents
  • Posting payments and when applicable, assigning accounts to a collection agency
  • Responsible for meeting revenue goals and adhering to department policy and procedures
  • Data entry of incoming files within 2 business days of receipt
  • Review of account ledgers for accuracy
  • Expedite automated collection letters on a daily basis
  • Promptly respond to written and verbal communications from former residents
  • General knowledge of FDCPA and FCRA
  • Negotiate payment amounts and terms to maximize revenue
  • Post payments into data base
  • Accurately document all written and verbal communications related to collection efforts
  • Manage aging of collection account assignments to efficiently assign to a collection agency if applicable
  • Provide the collection agency with necessary information while a dispute is being investigated
  • Communicate any high risk accounts to the Manager
  • Communicate trends that may increase revenue or efficiency within the department to the
  • Provide quality customer relations while interacting with property personnel former residents and collection agencies
  • Present a professional, efficient attitude in all types of communications with former residents, property personnel and collection agencies
  • All written correspondence should be free of grammatical errors
  • All requests for a return response from our department are required within a 24 hour period
  • Position requires ability to work standard hours and business days, 52 weeks of the year. Individuals must possess the ability to work the necessary days/hours to complete assignments. Work schedule is subject to change. Must also attend training as required
  • Some sales experience preferred
  • Strong communication skills, knowledge of business correspondence
  • Microsoft Word, Excel and Outlook required
10

CO Collection Specialist Resume Examples & Samples

  • Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal
  • Applies appropriate discounts / courtesies based on department policy
  • Prepares delinquent accounts for transfer to self-pay collection unit according to the follow-up matrix
  • Prints and mails claim forms and statements according to the follow-up matrix
  • Appeals reflected claims and claims with low reimbursement
  • Monitor invoice activity until problem is resolved
  • Process daily mail, edits reports, file or pull EOB batches
  • Identifies and informs the supervisor / Production Unit Manager of issues or problems associated with non-payment of claims
11

Collection Specialist, Int Resume Examples & Samples

  • Handle complex account reconciliation
  • Education: Bachelor's degree in Accounting is preferable or equivalent experience
  • Prefer FCRA certified
  • Experience: 3-5 years of business to business collections and accounts receivable experience, including knowledge of account reconciliation, bankruptcy and skip tracing
  • Systems excel skills, Word, Outlook and Oracle Computer Systems
  • Exceptional written, verbal and interpersonal skills
  • Great follow-through skills, the ability to multi-task, strong organizational skills, problem solving skills and detail oriented
12

BCU Collection Specialist Resume Examples & Samples

  • Assist members with questions and attempt to resolve any issues outstanding on member accounts
  • Thorough knowledge of collection laws and procedures
  • PC Skills including a solid working knowledge of Microsoft Office is required
  • Bi-lingual (English / Spanish) desired
13

Collection Specialist Resume Examples & Samples

  • Identify accounts whose exposure exceeds acceptable level (based on credit terms and other factors, but usually 35 days worth), communicate the facts internally, and initiate action to resolve
  • Explain terms and promote those payment methods, such as ACH or payment by statement terms that will reduce future discrepancies and delinquency
  • Handle requests made by internal and external customers for information or assistance
  • Work with customer, sales, and AR to research and resolve payment penalties and disputed balances
  • Basic desktop computer skills and proficiency in Excel and Word software necessary
  • Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
  • Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required
14

Collection Specialist Resume Examples & Samples

  • Issue invoices to internal and external customers in a timely manner
  • Review of Accounts Receivable collection from customers and booking cash clearing
  • Verifies validity of account discrepancies by obtaining and investigating information from sales, the customer service teams, and from customers
  • Review customer aging list of Accounts Receivable to look at status of dealer accounts (current or past due), identify adjustments and reconciliations as needed, research short pays, file claims with customers as necessary, place invoices in dispute, look up customer contact information, etc
  • Review credit master to check accounts credit limit, risk category, total receivables, open deliveries, back orders, current sales, prior year sales, etc
  • Assist with the calculation for bad debt provision
  • Establish local procedures and rules in accordance with global policies
  • Work closely with other members of the team to assist with any ad hoc tasks necessary within the team
  • Experience in Accounts Receivable, invoicing, collections and other accounting duties
  • Experience with large ERP system required, use of SAP (version R3) preferred
  • Bookkeeping 2nd grade. US GAAP knowledge preferred
  • Intermediate level knowledge of Microsoft Office products, including Word, Excel, and Outlook
  • Excellent written and oral communication skills (Native or fluent Japanese)
  • Strong communication skills in English (TOEIC 730+) to receive functional guidance
  • Highly motivated and ability to work under pressure and adhere to strict deadlines
  • High work ethic, integrity, self-motivation and ability to work efficiently in team settings and independently
  • Self-Awareness and Open to feedback
  • Experience in public accounting or large corporate industry experience preferred
15

Collection Specialist Resume Examples & Samples

  • Proactive collection of all receivables in line with credit terms – own customer portfolio
  • Drive resolution of disputes liaising closely with sales and other functions
  • Compliance with credit processes, procedures and internal controls
  • Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself
  • Good communication skills (both oral and written) (must)
  • Good PC knowledge (Office) (must preferably)
  • Preferred knowledge of ERP systems eg Oracle (advantage)
  • Experience in finance or ideally receivable management (must preferably)
16

Collection Specialist Years Resume Examples & Samples

  • Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls
  • Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes)
  • To provide excellent credit & collection activities to Emerson’s customers by
  • High level of communications in English and French is a plus
  • Timely follow up on aging accounts for post collection
  • Timely pre-due date courtesy calls for pre collection
  • Provide accurate information
  • Proactive assistance
  • Proper, accurate, and timely information processing
  • Utilizes knowledge and system resources (Aceva) to walkthrough customers and verify symptoms and issues
  • Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests
  • Individual transaction management based on client agreement
  • Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel
  • Flags up personal training requirements to immediate supervisor
  • Adheres to client’s defined processes & procedures and REC policies
  • Adheres to support workflow to achieve Service Level Agreement
  • Reports to Team Lead & Account Manager
17

Dutch / French Speaking Collection Specialist Resume Examples & Samples

  • Proactive collection of all receivables in line with credit terms
  • Monitor customer’s payment performance and proactively seek to reduce payment problems
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals
  • Track and process approved credit notes
  • Good communication skills (both oral and written)
  • Good PC knowledge (Office)
  • Preferred knowledge of ERP systems
  • Experience in finance or ideally receivable management
  • Great interpersonal skills and be a real team player
  • Reliable and pays attention to targets and deadlines
  • Able to cope with increased workload towards the month close
  • Flexibility to work late when required
  • Great work ethic – self motivated
18

Collection Specialist Resume Examples & Samples

  • Monitor and Collect on past due accounts
  • Reconciliations as needed, researching short pays and disputed items, file claims with customers as necessary
  • Assist with Credits/Debits and Adjustments
  • Orchestrate order release and approves shipments (to the extent delegated by the Credit Manager)
  • Execute a comprehensive collection strategy of oral and written communication with customers who are past due
  • Communicate with the National accounts Sales and Customer support teams on disputed items
  • Three to five years experience in a similar position
  • General accounting knowledge, skills and experience
  • Intermediate/Advance Excel skills required
  • SAP business software experience a plus
  • Good organization skills with the ability to multi-task
19

Collection Specialist Resume Examples & Samples

  • PC skills - demonstrates proficiency in PC applications as required
  • At least one year of collections experience required
  • Relevant education may substitute experience requirement
20

Temporary Collection Specialist Resume Examples & Samples

  • Adjustments to accounts as needed, reconciliations as needed, researching short pays and disputed items, file claims with customers as necessary
  • Meet month-end reporting deadlines as requested
  • Research and special projects as assigned
  • Acts in compliance with company goals, policies, and procedures as they pertain to collection, DSO and bad debt goals and objectives
  • Orchestrate order release, approves shipments (to the extent delegated by the Credit Manager) and places orders on credit hold in accordance with company guidelines
  • Consult with customers whose orders are on hold to arrange satisfactory payment arrangements to allow resumption of shipping privileges
  • Execute a comprehensive collection strategy of oral and written communication with dealers who are past due
  • Communicate with the Sales Department on order holds
  • Minimum of 2 years of Accounts Receivable/Collections experience
  • Intermediate Excel skills required
  • Knowledge of PCI
  • Proficient math skills
21

Collection Specialist Resume Examples & Samples

  • Successfully managing and collecting on accounts over 30 days past due
  • Making outbound calls to customers that are delinquent on CAF accounts
  • Accepting inbound calls and assisting with customer inquiries
  • Negotiating and following up on payment arrangements
  • Determining if an account meets repossession criteria
  • Demonstrating strong knowledge of and compliance to FDCPA
  • Daily reporting and tracking of collections activities
  • Locate missing customer information/ light skip work,
  • Ability to handle special projects, learn new tasks and adapt to new ideas, processes and procedures in an expedient manner
22

Collection Specialist Resume Examples & Samples

  • Provide world class service and First Contact Resolution to Card Members on outbound and inbound calls
  • Fluency in Italian and English languages (both written and spoken)
  • “Can do” attitude and positive thinking
  • Goals oriented
23

Senior Collection Specialist With Hungarian Resume Examples & Samples

  • You will manage and organize the Collection and Queries activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdue and queries)
  • Your role will be to execute the collection process for defined customers (e.g. strategic customers)
  • You should be in close cooperation with the businesses and the third party service provider (who executes large part of the collection activities) in order to minimize the outstanding receivables. In case of litigation/insolvency you will be responsible for cooperation with legal department and possible external organizations
  • You will organize, support, develop accounts receivable and cash collection process
  • In your area of responsibility will be also reconciliation of the accounts
24

All-source Requirements Collection Specialist Resume Examples & Samples

  • The chosen candidate will support the ISAF/USFOR-A and JIC CJ@ Intelligence, Surveillance and Reconnaissance Division
  • The chosen candidate will be coordinating all ISR collection requirements and ensures all intelligence information is disseminated properly within the ATO and monitoring various systems for newly nominated requirements
  • They MUST possess strong writing and briefing skills and be capable of effectively operating as a member of a joint / combined intelligence team
25

All-source ISR Requirements Collection Specialist Resume Examples & Samples

  • The chosen candidate MUST PROVIDE excellent written and oral reports as required
  • They MUST BE proficient using basic computer applications to include Microsoft Office and intelligence related automation to include Falconview, C2PC and have current working experience with Intelligence Community Collection management systems (e.g., Coliseum) mission applications, and communications capabilities within JWICS, INTELINK, and SIPRNET (e.g., MIRC, Jabber Chat etc.)
  • SECURITY CLEARANCE REQUIRED: Top Secret WITH ACTIVE SCI ACCESS
26

Collection Specialist Resume Examples & Samples

  • Maintains the missing case queue by completing in-depth analysis and troubleshooting of cases in question to ensure all content is collected and posted online in a timely manner, while also tracking and validating Webstar metrics
  • Assists the JX Leads by identifying possible changes to document definition based on missing case or new content trends and analysis
  • Proactively identifies and implements efficiencies and process improvements to meet or exceed customer expectations consistent with the business strategy
  • Works with minimum supervision. Responsible and accountable for taking ownership of decisions, however, must know when to escalate issues that arise to management and in determining priorities
  • Must collaborate with the Content Ops Associates, JX Leads and Content & Project Administrators regarding discrepancies between sources received and expected source definition or any other outstanding questions regarding the source received
  • Proactively identifies automated collection opportunities or collection changes
  • Proactively identifies suspected broken collections based on troubleshooting missing cases
  • Maintains all necessary documentation to keep collection and processing instructions current, including Collection Grid
  • Assists with invoice processing for Court collections and Court Runners in a timely manner
  • Interacts with Courts and Runners as needed to request missing cases or new content
  • Supports CEX projects and other business cases as needed
  • High school diploma required. Bachelor Degree preferred or equivalent relevant work experience
  • Ability to work collaboratively with teams consistent of both employees and/or vendor resources in multiple locations and time zones
  • Excellent oral and written communication skills required
  • Knowledge or experience with US Caselaw
  • Computer skills and working knowledge of scanning/ image methods desired
  • Must be able to work beyond the normal workday, when required
27

Collection Specialist Medicaid exp Required Resume Examples & Samples

  • Medicaid experience required
  • Calling the insurance company (Heavy phone calls to payers only)
  • Completing appeals
  • Working with Windows based software(Excel, PPT, outlook, word)
28

Collection Specialist PRN Resume Examples & Samples

  • Completes third party follow up on outstanding insurance claims through contact with the payers
  • Completes incoming correspondence from patients and insurance companies
  • Works through coding or billing issues by working EOB's to correct the errors in a timely manner
  • Escalate problem accounts to management team of department for assistance and resolution
  • Properly documents the patient account of all steps taken to resolve the balance
  • Bulk mails all manual claims to individual payers daily
  • Works all daily, weekly and monthly reports as assigned
  • Completes all required monthly in-services and educational training as required
29

Collection Specialist Resume Examples & Samples

  • Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract
  • Review and update patient registration information (demographic and insurance) as needed
  • Retrieves supporting documents (medical reports, authorizations, etc) as needed and submits to third-party payers
  • Confirm credit balances and gathers necessary documentation for processing refund
  • Identifies insurance issues of primary vs. secondary insurance, coordination of benefits eligibility and any other issue causing non-payment of claims
  • Contacts the payors or patient as appropriate for corrective action to resolve the issue and receive payment of claims
  • Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI)
  • Working knowledge of JHU/ PBS Billing Applications
  • Utilize online resources to facilitate efficient claims processing
30

Accenture Collection Specialist Resume Examples & Samples

  • · Reliable
  • Discreet
  • Attentive to details & Accurate
  • Experienced in MS Office
  • Debt Collections experience will be an advantage
31

Collection Specialist Resume Examples & Samples

  • Gathers and compiles information required for credit approval on customer credit request and obtains appropriate approvals. Determines customer creditworthiness with the Branch Manager and extends or denies credit. Maintains C.O.D. and other customer lists and assures distribution to appropriate branch personnel
  • Customer Billing
  • Identifies accounts which are uncollectable due to debtor insolvency or excessive cost of collection through credit review. Maintains lien and bond rights and may take appropriate action to preserve such third party rights. Forwards all bankruptcy notices received to Minneapolis. Notifies appropriate parties within the contract tiers as required by Lien and Bond rights. Files claims with Bonding Companies as necessary
  • Documents the reason for credit memos and completes and issues the Requests for Credit Form and assures that only legitimate credits are processed
  • May train other branch or area personnel in related areas when assigned
  • Maintains and updates branch customer lists to ensure accuracy
  • May be required to perform other related office duties
  • Strong Interpersonal, negotiation, communication, organizational and multitasking skills
  • 1-2 years of outside sales experience or customer service
  • Security experience strongly preferred
  • Excellent computer skills in Microsoft Word and Excel
32

Collection Specialist Resume Examples & Samples

  • Provdes clear communication and customer service on collection issues to external customers and internal business partners
  • Review and monitor assigned accounts and all applicable collection reports
  • Tracks past due balances and resolves discrepancies
  • High volume outbound collection phone calls to delinquent customers in a professional manner
  • Email/fax documents to customers to encourage payment of delinquent accounts
  • Identify issues attributing to delinquency and discuss them with management
  • Perform other assigned tasks and duties necesary to support the Accounts Receivable department
  • Minimum of 2 year collections specific role preferred, and experience with supporting a large customer base
  • An understanding of billing, collections and receivable procedures required
  • Strong written and verbal communication skills required
  • Strong attention to detail and the ability to complete job duties with a high degree of accuracy with the ability to work independently
  • Excellent customer service skills required and a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
  • Ability and understanding of the use of a computer and appropriate software, including but not limited to Microsoft Excel, Word and Outlook
  • Ability to prioritize multiple tasks in a fast paced environment and work as part of a team
  • High School Diploma or GED equivalent required, college level accounting classes or Accounting Degree preferred
  • Basic computer skills, intermediate to advanced Microsoft Excel usage
33

Collection Specialist Resume Examples & Samples

  • Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
  • RN/LPN or equivalent experience is required, with current state licensure as required
  • Minimum one year experience or documented satisfactory performance as a Collections Technician II or Specialist I is required
  • Customer service experience, effective verbal communication and public relations skills are required. Previous leadership experience is preferred
  • A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable
  • Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration
  • Basic computer skills desirable. Applicable local licensure if required by state directives
34

Collection Specialist Resume Examples & Samples

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Have previous favorable work experience in the banking or finance industry OR have previous favorable work experience in a sales field other than retail
  • Be able to work over 40 hours week on a “flex” schedule
  • Ability to pass the following testing
  • Associate or Bachelor’s degree in banking, business or finance OR equivalent work experience
35

Collection Specialist Resume Examples & Samples

  • Medical assistant or phlebotomy training preferred but not required
  • A current, valid driver's license and good driving record is required
  • DOT certification may be required in some locations
36

Collection Specialist Resume Examples & Samples

  • Contact customers to collect payment on past dues accounts
  • Perform system transactions in SAP
  • Take accurate notes of each contact for future reference
  • Minimum research of accounts
  • 1 to 3 years’ experience in a business related field
  • Previous collections experiences is desired
  • Customer Service or Sales experience
  • Multi-tasking skills
37

Domestic Collection Specialist Resume Examples & Samples

  • Receives collection items from branches and enters transactions into the Bank’s Domestic Collections System
  • Ensures all collection drafts, incoming and outgoing, are properly endorsed and contain the proper paper documentation necessary for legal payment
  • Reconciles collection transactions to ensure accuracy of payment
  • Investigates lost, expired, or problem collection items to seek proper disposition
  • Assists all Lines of Business (LOBs) with establishing new customers with Domestic Collections services
  • Reconciles assigned General Ledger accounts
  • Ensures appropriate balances exist in assigned accounts
  • Researches stale items to cause resolution of outstanding issues
  • Analyzes general ledger balances monthly to ascertain correctness of balances and communicates necessary adjustments to appropriate department personnel
  • Prepares month-end reconcilements with supporting documentation for Financial Controls and Audit
  • Receives, authenticates and processes on-us Non-Sufficient Funds checks from other financial institutions and businesses
  • Assists customers and branches with questions/requests received via phone, email or the Bank’s internal Customer Service Tool (CST)
  • Authenticates W-9, 1099B and 1099-INT forms and maintains adequate records for submission to Tax Department at year-end for interest reporting
  • Electronically confirms daily U.S. Treasury General Agreement deposits into the U.S. Treasury’s OTCnet reporting system
  • Reconciles FRB statements for OTCnet transactions, balancing back to the U.S. Government DDA bank-use account
  • Prepares Cashier Checks for other support departments upon requests
  • Process customer account closing requests received by mail, including appropriate account maintenance such as; close Handy Line OD Protection accounts, fee reversals, if any, hot carding check cards, changing account status codes as appropriate and remitting customer funds timely
  • Processes American Express Settlements; reconciles individual sales, performs fee settlement, initiates payments, settles Bank-use accounts
  • Performs regular audits on American Express Inventory held in safekeeping at Retail Branch locations by reconciling branch audit to AMEX on-line statement. Provides audit results to Retail Risk Management for review
  • Processes mail deposits and payments using the Bank’s teller application
  • Ensures all transaction records are correctly scanned and indexed into the Bank’s Domestic Collections system for proper retention
  • Performs all other duties/special projects as assigned by Management
  • One year related experience and/or training
  • Exhibits strong verbal and written communication skills
  • Proficient operation of Microsoft Office Products such as Outlook, Word, Excel, Access, and PowerPoint
  • Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel
  • Must be able to establish and maintain a high level of credibility with all levels of internal and external customers
  • Effective attention to detail and accuracy
  • Is a self-starter with strong organizational skills
  • Has the ability to multi-task and prioritize work in a fast paced environment
  • Possesses analytical, problem solving and conceptual skills
  • Ability to formulate sound conclusions and recommend optimal course of action based on analysis
  • Ability to work under stress and meet deadlines
  • Ability to operate a keyboard if required to perform the essential job functions
38

Collection Specialist Resume Examples & Samples

  • Contact past due obligors via phone, email and correspondence including letters to collect past due payments
  • Resolve delinquent taxi medallion loans, indirect vehicle leases and direct/indirect equipment lease/loans; work closely with other departments (i.e. Finance) to solve any disputed transactions
  • Communicate with 3rd party lessors and vendors as needed
  • Research directories, public records and various other search engines to obtain valid and current contact information for obligors
  • Escalate difficult clients to Senior Collections Specialist as needed
  • Accept payments via check by phone, mail or hand delivery; ensure payments are forwarded to the appropriate party for processing
  • Minimum 2 years experience within a collection department
  • Demonstrated experience with consumer or commercial debt (i.e. credit cards, lines of credit, loans)
  • Able to work in a fast paced, high volume environment; ability to average 80 calls/emails daily
  • Must have excellent telephone etiquette; high level of professionalism, courtesy, tact and diplomacy
  • Ability to be resourceful
39

Collection Specialist Resume Examples & Samples

  • Collecting past due receivables in a customer-focused style
  • Monitoring customer orders and making approval/ hold decisions
  • Negotiating payment arrangements with past due accounts
  • Proactive ownership of receivables aging within designated credit area
  • Making outbound collection calls to delinquent customers
  • Resolving customer inquiries received through the credit phone queue
  • Working cohesively with internal departments to research and resolve billing errors, etc
  • Effectively coordinating relationship with external collections agencies where required
  • Maintaining current industry knowledge
40

OC Collection Specialist Resume Examples & Samples

  • Interact proactively within NGSC (Novartis Global Service Center), Divisions and customers to apply the collection strategy and manage credit risk
  • Act service oriented to enable service lines to deliver a high-performing organization and drive improvements/standard solutions while cultivating a customer service focus culture
  • Run the collection processes, e.g. order releases, customer dunning and calls, credit lines monitoring, master data maintenance, direct debit payments in accordance with laws and Novartis required standards
  • Live the Novartis Values and Behavior (Innovation, Quality, Collaboration, Performance, Courage and Integrity)
41

Collection Specialist Resume Examples & Samples

  • 6 months of work experience in an accounting, bookkeeping, or Accounts Receivable position
  • Excellent interpersonal and communication skills (written and oral) including strong phone customer service skills reflective of the business customer base
  • Ability to research, analyze and determine logical resolutions regarding client account issues
  • Ability to properly handle and maintain confidential issues and information
  • MS Office Beginner, PC Proficiency and database experience preferable
  • Knowledge of A/R, bookkeeping, and collection practices
42

Collection Specialist Resume Examples & Samples

  • Activities and duties may vary depending upon functional area assigned. This position requires moderate to heavy supervision
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
  • Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures
  • Recommending and documenting loan extensions
  • Recognizing problem loans/accounts, alerting management and providing input on a suitable course of action
  • High School and/or some college education with one or more years of related collection experience working similar products is desired or appropriate job related experience would be considered
  • Basic knowledge and understanding of collection industry standards of practice including a general knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
  • Good organizational and analytical skills
  • Negotiating and decision-making skills
43

Collection Specialist Resume Examples & Samples

  • Establish and maintain effective and cooperative working relationships with Enrollment, Customer Service and Sales
  • Weekly and monthly reporting and analytics to direct supervisor
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances
  • Provide excellent & considerate customer service
  • Internal and External customer interface
  • Knowledge of Billing and Collections procedures and analytics
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with Microsoft Dynamics a plus
  • Ability to prioritize and manage multiple responsibilities
44

Commissions Collection Specialist Resume Examples & Samples

  • Minimum of 1 year of experience in a financial processing role
  • Computer proficiency in Microsoft office suite. Intermediate or advanced experience with Excel. Basic financial knowledge/acumen
  • Hotel/Travel/Meetings & Events industry knowledge preferred
  • Knowledge of electronic meeting management tool preferred
  • Strong oral/written communication skills to effectively communicate internally and externally
  • Entry-level financial experience, strong attention to detail and customer service skills required
  • Strong organizational and time management skills in order to meet timelines
  • Ability to remain calm in stressful situation, set priorities and multitask in a fast-paced, multi-project environment
  • Ability to work well as a team player. Ability to be self-motivated
  • Ability to process financial information and to problem solve independently and in team situations
  • Ability to learn new information quickly and be professional, yet persistent with suppliers within the meetings and events industry
  • Minimal business travel as required
  • LI-EH
  • FB
45

Collection Specialist Resume Examples & Samples

  • Have to want to learn more and grow. This is a must! We've got a great team, and we're looking for someone who wants to grow within it
  • Strong work ethic. We're looking for someone who wants to put the work in to make it happen!
  • Detail oriented. You have to be organized if you're going to thrive in this role
  • LOVE working with numbers, bookkeeping, record keeping, and clerical reporting. If you love them, you're going to love this job
46

Senior Collection Specialist Resume Examples & Samples

  • Contact past due obligors via phone, email and correspondence to collect past due payments and resolve delinquency for taxi medallion loans
  • Resolve delinquent accounts and work closely with management to finalize approval of transactions
  • Excellent communication skills both verbal and written; able to build relationships and interact cooperatively
  • Ability to problem solve and negotiate transactions
  • Knowledge of Microsoft Word and Excel preferred
  • Able to work in a fast paced, high volume environment
47

Collection Specialist Resume Examples & Samples

  • Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default
  • Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted
  • Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process
  • Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements
  • Recommend default remedies
  • Maintain documentation in Artiva/Infolease to reflect current status of account
  • Maintain call volume per call log guidelines to ensure each account is worked thoroughly
  • Maintain Delinquency quota per quidelines
  • Maintain repossession quotas per guidelines
  • 1-2 years asset recovery experience in commercial banking or equipment leasing
  • Knowledge of asset recovery regulations (FDCPA)
  • Strong PC skills (MS Office)
  • Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force
  • A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment
  • Spanish language skills are desirable
48

Collection Specialist Resume Examples & Samples

  • Experience in shipping and/or logistics
  • Minimum 2 years of experience in managing receivables and collection follow up
  • Expert knowledge of working capital management
  • Banking knowledge is preferred
49

Collection Specialist Resume Examples & Samples

  • Utilizes online resources to facilitate efficient claims processing
  • Reviews and updates patient registration information (demographic and insurance) as needed
  • Confirms credit balances and gathers necessary documentation for processing refund
  • Monitors invoice activity until problem is resolved
  • Processes daily mail, edits reports, file or pull EOB batches
  • JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.*
50

Collection Specialist Resume Examples & Samples

  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
  • Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
  • Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc
  • High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer or commercial products. Job related experience will be considered
  • Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
51

OC Collection Specialist Resume Examples & Samples

  • University level degree in Business Administration/ Economics/Finance
  • Financial experience with good functional expertize
  • Collection experience
  • Demonstrated ability to work effectively in a multi-national organization
  • English, both written and spoken
  • Lean/ Six Sigma Certified or experience of managing projects driving performance - preferred
  • SAP RM - preferred
52

Pre-collection Specialist Resume Examples & Samples

  • Uses various techniques to obtain payment on accounts with outstanding patient balances in accordance with policies and procedures (i.e., telephone, letter, e-mail, automated collection system). Answers SBO telephone lines in a timely fashion, and provides callers with a pleasant, courteous and professional reception. Informs and educates patients regarding issues identified at the time of reimbursement assessment
  • Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promotes a cooperative team environment to provide value to all customers. Listens and interacts tactfully, diplomatically and effectively without alienating others
  • Assists patients or guarantors in resolving complaints, misunderstandings, and incorrect information via telephone or written inquiries related to open account balances
  • Coordinates activities, answer inquiries, and provides documentation requested by collection agencies, insurance carriers and other parties relating to open accounts receivable
  • Maintains excellent understanding of patient accounting billing for hospital and physician services, third party payment methodologies and resulting of out-of-pocket balances to ensure patient concerns or questions are fully answered
  • Maintains thorough understanding of hospital and physician discount and financial assistance policies (both internal and external) to address patient’s inability to pay outstanding balances
  • Reviews and approves/denies charity care applications. Negotiates payment plan arrangements within guidelines and works with our external financial assistance (Medicaid) vendor to help patients with their balance
  • Performs all collection activities in accordance with the Fair Debt Collection Practices Act (FDCPA)
  • Manages the receipt of and charging to patient credit cards, and maintains logs of same
  • Handles bankruptcy notices and correspondence from agencies
  • Actively participates in the training and development of new team members, including direct side-by-side training
  • Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes
  • Performs related business office responsibilities as assigned. Maintains courteous and professional relations with other departments and/or employees
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
  • Review and monitors amounts due from accounts receivable that have been determined to be the patient/ guarantor responsibility
  • Demonstrates/ models the hospital core values and customer service behaviors in interaction with all customers
  • Complies with all hospital and departmental policies and/ or procedures
  • Maintain confidentiality of all materials handled
  • Other office equipment
  • Clerical experience
  • Diplomacy, tact, a positive approach and the willingness to evaluate several sides of an issue
  • Organizational skills and confidentiality are a must
  • Works well with minimal supervision
  • Problem solves
  • Analytical ability
  • Highly motivated
53

Collection Specialist, UAE Resume Examples & Samples

  • Collect external customer payments
  • Collect ABB payments excluded from CIT
  • Proactive collection through soft call and dispatch of statement
  • Dispute management: initiation and coordination
  • Internal coordination with order handling, PM, Sales force, KAM, Controlling
  • Visits to customer
  • Negotiation of overdue payment plans
  • Knowledge and understanding of cash application
  • Run dunning
  • Request & prepare standardized and ad-hoc reports
  • Provide supporting documentation and correspond with collection agencies
  • Calculate & request specific bad debt provisions
  • Calculate & request AR write-offs
54

Collection Specialist Resume Examples & Samples

  • Processes, distributes, and posts al indirect loan payments
  • Completes file maintenance on loans
  • Processes telephone payments to corporate office for reconciliation
  • Counsels customers concerning financial obligations and offer suggestions and alternatives
  • Assigns accounts for repossession and follows through it until the unit is sold
  • Assigns accounts for legal or bankruptcy handling
  • Handles incoming and outgoing calls as well as indirect lender calls
  • Pursues seized vehicles in the state/county offices and those involved in total loss accidents with insurance companies
  • Logs accurate notes in order to follow payout processes
  • May be required to work hours outside of the typical 8-5 workday for collection efforts
  • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
  • Ability to read, analyze and interpret financial report and/or legal documents
  • Must possess excellent telephone and customer service skills
  • Must have good oral and written communication skills
  • Must be proficient in Microsoft Office products
  • Must maintain punctual and regular attendance
  • Must present a friendly, professional image and conduct
  • MS Word, Outlook, Jack Henry Platform
55

Senior Collection Specialist Resume Examples & Samples

  • Provides Enhanced Collections Support and Analysis.Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving collections issues for one or more accounts. Serves as a liaison between collectors and auditors on complex issues and or dispute resolution. Escalates sensitive issues to management as appropriate
  • Follows-up on Outstanding Claims.Follows established policies and procedures to collect identified claims. Communicate with providers and/or the client as appropriate to manage the recovery process of those claims
  • Provides Communication ExpertisServes as a key point of contact and facilitates responses for more complex inquiries and data requests from both internal and external customers. Communicate directly with the client or providers as necessary following established processes and procedures
  • Investigates Claim DisputeInvestigates claim disputes as required. Identifies issues timely and escalate to appropriate parties. Provide accurate information, supporting documentation, and effective communication to complete recovery process
  • Document Activities utilizing established tools and systems. Maintains collection records and account status updates. Utilizes with increasing proficiency, proprietary reports, tools and systems required to perform duties
  • Leads Process Improvement Initiatives. Assists with developing solutions to improve the collection process
  • Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
  • Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work
56

Senior Collection Specialist Resume Examples & Samples

  • Provides Enhanced Collections Support and Analysis. Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving collections issues for one or more accounts. Serves as a liaison between collectors and auditors on complex issues and or dispute resolution. Escalates sensitive issues to management as appropriate
  • Follows-up on Outstanding Claims. Follows established policies and procedures to collect identified claims. Communicate with providers and/or the client as appropriate to manage the recovery process of those claims
  • Provides Communication Expertise. Serves as a key point of contact and facilitates responses for more complex inquiries and data requests from both internal and external customers. Communicate directly with the client or providers as necessary following established processes and procedures
  • Investigates Claim Disputes. Investigates claim disputes as required. Identifies issues timely and escalate to appropriate parties. Provide accurate information, supporting documentation, and effective communication to complete recovery process
57

Pre-collection Specialist Resume Examples & Samples

  • Answers department telephone line(s) in a timely fashion. Provides callers with a pleasant, courteous, and professional reception and guidance on billing questions/concerns. Conveys a courteous and professional speaking voice
  • Performs research and follow up to address issues and responds back to caller. Research may typically require obtaining information from multiple sources. Situations or problems that cannot be handled are referred to the supervisor
  • Updates correct patient information in computer systems and/or communicates to appropriate staff(s), department(s). Written correspondence or documents process on e-mail or account notes on the system, includes editing for grammar, punctuation and format
  • Gives extended customer service by coordinating with other departments and vendors to resolve issues beyond the scope of routine questions/problems
  • Ability to multi-task duties with a solid understanding of workload priorities
  • Performs miscellaneous billing functions as workload allows
  • Maintains Confidentiality of all materials handled within the Network/Entity as well as the proper release of information
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational Systems/Process, and Safety
  • Demonstrates financial responsibility and accountability through the effective and efficient us of resources in daily procedures, processes and practices
  • Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to age of the patient treated
58

GFC Collection Specialist Resume Examples & Samples

  • Contacts past due clients to determine the status of unpaid invoices for a given portfolio
  • Serves as PAREXEL liaison with clients and internal staff regarding disputed invoices
  • Corresponds regularly with Project Financial analyst or managers and/or Project Leads to ensure necessary contract/project/billing information that is being disputed is addressed
  • Codes all transactions with comments explaining position of the AR balances
  • Creates and maintains client contact records
  • Meets monthly with collections management to review current detail ageing reports for follow ups/next steps
  • Provides cash forecasting estimates for their given portfolio
  • Provides general assistance to AR Management as necessary
  • Strong with Excel, Strong Communication Skills, Solid interpersonal Skills. Solid Writing Skills
  • Firm understanding of accounting principles and concepts
  • Demonstrates active listening skills in an effort to gain understanding
  • Articulates ideas and conveys information effectively in both individual and group situations
  • Works collaboratively with team members to achieve results, encourages cooperation and builds relationships among fellow team members, supports and acts in accordance with team decisions
  • Is receptive to new ideas and working methods
  • Recognizes opportunities for improvement and proposes workable solutions, considers issues from the perspective of others
  • Relates and works well with people of different cultures and backgrounds
  • Demonstrates an ability to identify best way to achieve and meet deadlines, demonstrates an ability to prioritize and communicate the urgency as well as expected timelines
  • Seeks feedback to improve skills, knowledge and performance
  • Demonstrates ability to identify opportunities for process and methodology improvements
  • Demonstrates responsibility and accountability for own performance and delivery
  • Demonstrates an attention to detail
  • Strong analytical, problem-solving and organizational skills
  • Client focused approach to work
  • A flexible attitude with respect to work assignments and new learning
  • Willingness to work in a matrix environment and to value the importance of teamwork
  • Solid English Skills are required
  • Prior collection/customer service experience
59

Debit Balance Collection Specialist Resume Examples & Samples

  • Post high school education, preferable college level accounting or four years experience in an accounting capacity
  • Ability to compose and produce professional, persuasive correspondence to include good grammar skills
  • Ability to deal with difficult callers and make reasonable decisions to address their concerns
  • Ability to organize and prioritize work with minimal supervision
  • Strong PC experience including Excel and Word
  • Analytical and decision-making ability
60

Collection Specialist Temporary Position Resume Examples & Samples

  • Key contributor to department goals with focus on money collected
  • High School diploma or University degree
  • Fluency into Italian and English languages (both written and spoken)
  • Good communication skill (both written and spoken)
  • Excellent analytical skill
  • Outstanding Customer service skills
  • Collaborative and Competitive mindset
  • Good knowledge of standard Microsoft applications (Word, Excel, PowerPoint)
  • Time management and attention to details
61

Open Collection Specialist Resume Examples & Samples

  • Prepare and mail delinquent invoices to customers monthly, as needed
  • Knowledge of Accounts Receivable preferred
  • Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations
  • Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work
  • Experience with mainframe system Oracle preferred
  • Business to Business Collections experience
62

Collection Specialist Resume Examples & Samples

  • Processes, distributes, and posts all indirect loan payments
  • Collects on delinquent accounts ranging from 1130 days past due and above to get current with compliance of bank regulations from renewal to modifications
  • Assists managers with any foreclosure packets that are needed
  • Assists with scanning when necessary, and assures that loans are in collection when they are forwarded to collection locations
  • Ability to write simple-to- business correspondence and routine reports
  • Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community
  • Must have excellent organization skills
  • Six to eight years’ experience as a collector
63

Collection Specialist Resume Examples & Samples

  • Processes, distributes, and posts loan payments
  • Processes telephone payments
  • Handles incoming and outgoing calls as well lender calls
  • Education and Experience
64

Collection Specialist Resume Examples & Samples

  • Understanding of basic finance and accounting concepts
  • Fluent/Competent in Arabic Language - preference to Native Arabic Speakers
  • Basic understanding of processes involved in Finance and Accounting specifically to do with AR Processes
  • Knowledge of the shipping industry preferred
  • Experience managing outbound contact centers
  • Knowledge of Credit and collections processes
65

Collection Specialist Resume Examples & Samples

  • Contacts customers for past due accounts and determine reason for delinquency while handling incoming calls from past due customers
  • Processes, distributes, and posts consumer loan payments
  • Completes file maintenance on consumer loans
66

Lead Collection Specialist Resume Examples & Samples

  • Supports and adheres to all company and Center policies and procedures
  • Supports and adheres to HCA Code of Conduct, related Ethics and Compliance policies, and HIPAA requirements
  • Displays willingness to speak up about safety issues or change practices to enhance safety; asks for help when needed; enhances teamwork; follows the safety literature/policies
  • Communication – Communicates clearly, concisely and professionally
  • Decision Making – Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
  • Contributing to Team Success – Actively participates as a member of the CBO’s team to move the team toward the completion of goals
  • Minimum three (3) years of collection experience or supervision of collections in a high volume collection arena highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred
  • Working knowledge of Managed Care payers/contracts, Medicare and Medicaid payers/contracts, Medicare/Medicaid Managed Care payers/contracts and medical terminology are preferred
67

Collection Specialist Resume Examples & Samples

  • Speaks directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
  • Research and make recommendations for collections efforts and report issues with customer accounts to management
  • Review collection techniques and provide feedback to management
  • Provide excellent customer service with regard to collection issues, process customer refunds, and process and review account adjustments, resolve discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts, including but not limited to customer calls, account adjustments, customer reconciliations and processing credit memos
  • Must communicate effectively with Sales Management regarding customer accounts and follow up on a timely basis
  • Effectively answer questions and resolve both internal and external customer issues using excellent customer service and decision making skills
  • Must maintain good attendance
  • Maintain safe work practices
  • Maintain safeguards of confidential company information
68

Collection Specialist Resume Examples & Samples

  • Position requires good working knowledge of Microsoft Excel and AS/400 environment
  • Good knowledge of collection policies and procedures
  • What behavioral skills are necessary for this position? (fostering team work, customer satisfaction, speaking/writing effectiveness, delivering presentations, etc.)
  • Good interpersonal and communications skills to ensure customer satisfaction and strong working relationships with all levels of management
69

A/R Collection Specialist Resume Examples & Samples

  • Initiate contact with clients/patients regarding delinquent account balances
  • Submit past due notifications to clients/ patients
  • Follow-up on missed re-payment arrangements
  • Work with outside agencies on delinquent placement accounts
70

Collection Specialist Senior Resume Examples & Samples

  • Experience in the area of Collections
  • Experience with international Latam clients
  • Take ownership in the collections process
  • Have experience in creating update reports
71

Regional Collection Specialist Resume Examples & Samples

  • Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.; As appropriate, identifies root cause and works to close loop with upstream partners
  • Provides Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership, regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables
  • Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing
  • Develops documentation and user manuals as directed
  • Works with customers and all levels of operational/sales management to mitigate losses, improves receivables metrics (DRO/bad debt/dollars past due) and saves customer relationships
72

Branch Collection Specialist Resume Examples & Samples

  • Responsible for collection calls and/or activities in a fast paced goal oriented environment
  • Accountable for reducing delinquency and achieving delinquency goals for assigned accounts in all delinquency buckets
  • Ability to consistently achieve or exceed monthly collection goals with proven track record within the industry
  • Work as an individual contributor and as part of the team to achieve business/organizational
  • Minimum of 3 years collections experience
  • Relevant work experience in Sales or Customer Service a plus
  • Ability to thrive in a fast-paced environment
  • Demonstrated leadership abilities, motivation, competitive drive and outgoing personality
  • Bilingual English/Spanish skills a plus in certain areas
73

Collection Specialist Resume Examples & Samples

  • Responsible for the research, follow up and collection of customer accounts
  • Responsible for the collection of approximately 2000 accounts
  • Responsible for notification of past due invoices and the steps necessary to bring and keep all accounts current, while keeping all accounts within their credit limits
  • Responsible for the research of discrepancies that would prevent invoices from being paid
  • Must communicate via phone/email/fax to customers as well as outside sales representatives regarding account activity, and maintain a good rapport with both
  • 1 - 3 years (soft) collections experience required
  • Familiar with basic A/R terminology
  • Must have a high level of organizational skills, be detail oriented, and able to multi task and work in a fast paced, growing environment
  • Syteline accounting system experience a plus
  • Ability to work independently and/or in a team environment
  • Flexible to perform other duties as assigned, and proactively seeks additional responsibilities
  • Ability to convey information effectively and actively listen and understand others
  • Ability to develop constructive and cooperative working relationships with others and maintaining them over time
74

Collection Specialist Resume Examples & Samples

  • Ability to prioritize and manage multiple customer accounts
  • Oracle experience is an advantage
  • Ability to work effectively with all levels of the organization
  • Willingness to work overtime as the situation requires
75

Collection Specialist Resume Examples & Samples

  • Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact
  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores
  • Meet metrics on VOCM, quality, contact rate and collection, 24*7 Shift
  • Should possess sound Analytical, Decision Making and Problem Solving Skills
  • Change Management Ability & self-motivating skills
  • Demonstrated ability to work effectively within a team environment as well as independently
76

Senior Collection Specialist Resume Examples & Samples

  • 2+ years of Credit and Collections experience
  • High School Diploma / GED and/or Associate's Degree in a related field
  • Solid analytical and mathematical skills
77

Collection Specialist Resume Examples & Samples

  • The qualified candidate will have two to five (2-5) years related experience in collections customer service environment
  • Degree in accounting or related field is preferred
  • Working knowledge of Navision a plus
  • Strong written and verbal communications skills a must, as well as ability to make quick informed decisions
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Collection Specialist Resume Examples & Samples

  • Work closely together with the collection specialist, cash application team and customers to ensure accounts are accurate and up to date
  • Follow up on escalations from the collection coordinator per the agreed collection strategy, keeping internal contacts well informed of actions taken. These actions might include involving collection agencies or taking legal action
  • To ensure that a customer is put on credit hold correctly and in line with the agreed collection strategy, keeping internal contacts well informed of actions taken
  • Responsible to review customer payment behavior and take the appropriate actions linked to the analysis, by involving the risk analyst or manager
  • Escalate disputes to the dispute coordinator once you have been informed by the internal / external customer
  • Write off any uncollectable invoices in line with the authority levels
  • Keep record of all correspondence with customers on overdue items to ensure that evidence of actions taken is always available and that this information can be used for possible legal actions
  • 3+ years in a business to business collections role in a mid-size or larger business
  • Bachelor's Degree In Business Administration, Finance, Accounting, or similar
  • Problem solving and critical thinking skills
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Collection Specialist Resume Examples & Samples

  • Accounting Customers
  • Credit checking new customers
  • Directly involved in the day-to-day bookkeeping process (receipts processing etc)
  • Responsible for collecting on open balances based on dunning procedure
  • Review of accounts receivable balances
  • Calculation of bad debt reserve
  • Preparation and control over the monthly accounting closing schedule
  • Compilation of information and preparation of schedules required by internal and independent auditors
  • Organizing, checking the monthly / quarterly reconciliation package versus the Trial Balance
  • Inter-company work including international confirmations spreadsheet; variance analysis; tracking
  • Ad-hoc projects as needed
  • Bachelor degree preferred, and 1 to 2 years of diversified accounting experience depending on degree
  • Good working knowledge of Microsoft Excel and Word; familiarity with ERP and Oracle systems are a plus; Hyperion experience would also be a plus
  • Must be detailed oriented
  • Must be able to work in a fast paced environment and meet deadlines
  • Organizing and prioritizing
  • Information management skills
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Collection Specialist Resume Examples & Samples

  • Take incoming/make outbound calls to customers, vendors, or stores in reference to accounts in a bankruptcy status
  • Verify customer information on account is correct and update as necessary
  • Utilize on-line systems and other resources to review court documents and / or determine the status of pending bankruptcy matters
  • Process bankruptcy accounts to mitigate losses by sending required notices and required documents to courts, attorneys, and customers within specified time frames
  • Select and submit accounts for repossession review
  • Annotate accounts in company database to document interactions with the customer, vendors, etc
  • Understand and adhere to company policies and procedures, including collection policies/laws
  • Work with other departments/personnel where necessary to resolve customer issues
  • Participate in one on one meetings with supervisor, department meetings and Compass Impact Planning session
  • Speak and listen effectively with CarMax customers via phone
  • Tolerate stressful interactions with customers
  • Work a flexible schedule to include evenings and weekends
  • Apply a common sense understanding to carry out detailed written or verbal instructions and ability to deal with problems in standardized situations
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Collection Specialist Resume Examples & Samples

  • Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required
  • .Customer service experience, effective verbal communication and public relations skills are required
  • Previous truck and/or bus driving experience is desirable
82

Branch Collection Specialist Resume Examples & Samples

  • Utilizes advanced negotiation skills to resolve delinquency issues
  • Utilizes computer software to document calls, analyze customer problems, and resolve basic issues
  • Utilizes all available tools and technology to influence customer behavior with established procedures
  • Uses clear procedures and instructions to make choices among alternative choices of action
  • Works under direct supervision and established procedures
  • May support a range of products/services
  • Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed
  • Applies attention to detail and task accuracy
  • Shares knowledge with less experienced collectors
  • Has increased opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies
  • Understands how duties relate/integrate with others in the team/unit
83

Senior International Collection Specialist Resume Examples & Samples

  • Assess credit risk and establish/recommends credit limits in accordance with established limits of authority matrix
  • Negotiate customer discrepancies or disputes to resolution and document root cause
  • Analyze customer financial statements
  • Provide financial order management support to control credit exposure, effect timely payment, and minimize risk of customer disputes
  • Develop relationships with internal and external customers and suppliers and provide customer service support
  • Follow up with internal and external customers to ensure prompt payment of receivables
  • Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account
  • The position will manage a portfolio of customers that daily averages $25 to $100 million in AR Receivables
  • Subject matter expert for Credit, Collection and Export trade matters for divisions on SAP
  • Participate in process improvement projects under the direction of the Eaton Leadership providing recommendations for improving productivity and reduction of errors
  • The position assures compliance with Export trade laws and requirements
  • Minimum 5 years of successful experience working in a fast-paced, high-volume credit environment
  • No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the Moon Township, PA facility will be considered
  • Must be legally authorized to work in the United States without company sponsorship now or in the future
  • Bachelor’s degree in Accounting, Finance or related
  • Experience with Export Trade processes, laws and requirements
  • Experience utilizing Microsoft Office, Internet, and related computer skills
  • Strong working knowledge of SAP, Get Paid, Risk Code configuration and division operations
  • Ability to apply basic accounting principles in the interpretation of customer financial statements
  • Strong business writing and professional communication skills
  • Strong customer focus and interpersonal skills
  • Strong ethics, values and the ability to influence and impact others' decision making
  • Ability to deal with ambiguity and make decisions under supervision
  • Ability to develop relationships with internal and external customers
  • Professional presence
  • Requires ability to deal with difficult situations in a diplomatic and professional manner
  • Must be able to make decisions based on investigation and judgment
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Senior Collection Specialist Resume Examples & Samples

  • Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment
  • Escalate major collection issues with Management that may require special attention/ support
  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion
  • Experience within the healthcare or medical manufacturing industry is beneficial
85

Personal Injury Collection Specialist Resume Examples & Samples

  • Requests additional information within the organization such as medical records, explanation of benefits, etc in order to appeal claims that have been denied
  • Responsible for Work Aged Accounts Receivable Report
  • Verifies personal injury protection insurance eligibility when needed
  • Able to work efficiently under pressure
  • Maintain strict confidentiality
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Collection Specialist Resume Examples & Samples

  • Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits
  • Follow up on calls and email, fax or mail copies of invoices as required
  • Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
  • Perform credit evaluations for new or renewal business to determine credit worthiness
  • Process credit card payments on accounts and resolve questions and issues on accounts
  • Assist the sales department in account set up by setting credit limits and terms
  • Run daily reports - credit hold report, credit balance report and aging reports
  • Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold
  • Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes
  • Complete the weekly top 30 aging account report to the company CFO and others required
  • Run Aging reports and update notes in system regarding status of payment on accounts. Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required
  • Provide back up for customer service, Accounts Receivable Clerk as necessary
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Lbpd-collection Specialist Resume Examples & Samples

  • Graduate with 1-3 years of experience
  • Multi-skilled across card platforms/products is preferable
  • Strong Team Player with high level of integrity
88

Utlities Collection Specialist Resume Examples & Samples

  • Perform utility collections activity based on collection queue/production goals
  • Exhaust skip tracing efforts to locate consumers
  • Assist in working priority reports promptly, effectively, and efficiently
  • Required to close out an appropriate number of accounts each month as determined by Management
  • Maintain compliance with all Federal, State and local regulations and laws including; the Fair Debt Collections Practices Act, Fair Credit Reporting Act, the Health Insurance Portability and Accountability Acct and others as appropriate
  • Performs other duties as assigned with acceptable results
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Collection Specialist Resume Examples & Samples

  • Customer account maintenance
  • Collection of receivables in a timely manner by establishing strong relationships with customers and internal team members
  • Monthly billing
  • Customer credit review and special projects as assigned
  • Analyze reports to help prioritize accounts
  • Possess an associate’s degree in accounting or equivalent work experience
  • Two years previous collections experience is a must
  • Good PC skills (Microsoft Word, Excel)
  • Oracle experience not necessary, but preferred
90

Collection Specialist Resume Examples & Samples

  • Excellent negotiation and communication skills, especially oral and written French
  • Have worked in a French territorial
  • Customer service/Sales admin/logistic experience will be an advantage
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Mid-level Humint Collection Specialist Resume Examples & Samples

  • Clearance – SECRET
  • Special skills or qualifications (all required)
  • Be familiar with HUMINT activities including military source operations, strategic briefings, and other HUMINT activities
  • Knowledge of data processing systems such as CIDNE, Source Operations Management Module (SOMM), and SIPRNet search engines
  • TS/SCI
  • Knowledge of Dari or Pashto Language and Afghan culture