Admissions Specialist Resume Samples

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RW
R Walter
Reid
Walter
4835 Tillman Estate
Los Angeles
CA
+1 (555) 503 6023
4835 Tillman Estate
Los Angeles
CA
Phone
p +1 (555) 503 6023
Experience Experience
10/2015 present
Philadelphia, PA
Senior Graduate Admissions Specialist
Philadelphia, PA
Senior Graduate Admissions Specialist
10/2015 present
Philadelphia, PA
Senior Graduate Admissions Specialist
10/2015 present
  • Represent Mason and knowledgeably discuss graduate programs at all admission fairs, workshops, career fairs and special events
  • Enter prospective students into prospect customer relationship management (CRM) software
  • Provide first-line of escalation to all graduate admissions specialists
  • Provide basic admissions data request response for assigned graduate unit contacts regarding domicile eligibility
  • Provide basic admissions data request response for assigned graduate unit contacts
  • Process graduate admissions applications for Virginia in-state tuition
  • Point of contact regarding applicants and newly admitted students for in-state tuition or domicile eligibility
08/2013 08/2015
Philadelphia, PA
Spotlight Specialist, Admissions Specialist
Philadelphia, PA
Spotlight Specialist, Admissions Specialist
08/2013 08/2015
Philadelphia, PA
Spotlight Specialist, Admissions Specialist
08/2013 08/2015
  • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
  • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
  • Place outbound calls, text msgs, emails to field leadership to bring visibility to a patient placement and complete placement requests
  • Manage the Service Request (SR) Spotlight process for each SR from beginning to end
  • Utilize all tools and resources to coordinate and complete the placement of a patient
  • Administer the “recovery” and “OON” strategy
  • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
03/2006 02/2013
Houston, TX
Admissions Specialist
Houston, TX
Admissions Specialist
03/2006 02/2013
Houston, TX
Admissions Specialist
03/2006 02/2013
  • Assists with supervision and prioritization of work assignments for student assistants
  • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development
  • Develop and maintain professional working relationships with campus partners and with other DEM staff
  • Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence
  • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow
  • Serve as ARC staff liaison with physicians, hospital nurses, social workers, case managers, discharge planners and community agencies
  • Assist in the development and the streamlining of admissions processes
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Drexel University
Bachelor’s Degree in Business
Skills Skills
  • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing
  • Ability to type, spell, write, or print legibly with general knowledge of personal computers
  • Experienced and knowledgeable of personal computers
  • Exhibits professional demeanor with strong communication and presentation skills
  • Ability to proactively use knowledge gained to improve processes and help refine procedures
  • Basic knowledge of medical terminology
  • Strong organizational and time management skills; ability to multi-task and prioritize
  • Ability to type, spell, write or print legibly with general knowledge of personal computers
  • Ability to develop a detailed understanding of complex divisional, department, and university policies and procedures
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15 Admissions Specialist resume templates

1

Graduate Admissions Specialist Resume Examples & Samples

  • Process graduate admissions applications
  • Stay up-to-date on all new admissions initiatives and processes
  • Contact applicants on a regular basis regarding their applications
  • Calculate Quality Point Average (QPA)
  • Attend Graduate Admissions processing meetings
  • Enter prospective students into prospect customer relationship management (CRM) software
  • File and scan documents
  • Photocopy and attest international transcripts
  • Act as liaison to many Mason offices, including but not limited to: Registrar, Student Accounts, Domicile Office, and Office of International Programs and Services; and
  • Able to work in a fast-paced, process- and deadline-driven environment where prioritization of multilevel tasks are necessary daily
  • Able to learn office/university procedures quickly with the ability to occasionally use learned procedures to help teach and train wage, student and other full-time staff members
  • Proven organizational and analytical skills with strong process-oriented thinking
  • Function well in high-volume environment with minimum supervision
  • Able to work occasional events that fall outside of normal operating hours, including nights and weekends as assigned
  • Experience working in a university environment, customer service or administrative position
  • A bachelor’s degree or an equivalent combination of education and experience
  • Previous admissions experience; and
  • Working knowledge of the process for application for in-state tuition eligibility pursuant to the State Code of Virginia
2

Admissions Specialist Resume Examples & Samples

  • Enter new client information
  • Verify insurance eligibility
  • Request initial and ongoing authorizations
  • Coordinate start of patient care with the Branch and Scheduling
  • Maintain spreadsheet to communicate weekly updates with the Branch
  • Participate in monthly calls with the Branch when necessary
3

Admissions Specialist Resume Examples & Samples

  • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
  • Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships
  • Maintain data forms e-faxed from the field and enter in the appropriate database
  • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
  • Excellent customer relationship and inter-company network building skills
  • First-class ‘Red Carpet’ customer-centered skills
  • Organized, ability to multi-task with excellent time management and prioritization skills
  • Ability/willingness to work overtime
  • Ability to understand and follow DGS and DaVita employment policies and procedures
  • Adherence to achieving the metrics and goals that are set for the department and
  • Liaises with DaVita teammates at other locations to provide customer service excellence
  • Able and willing to work overtime as required
  • Understand and Follow DGS and DaVita processes
  • Understand and follow DGS and DaVita teammate policies and procedures
  • MINIMUM QUALIFICATIONS
4

Admissions Specialist Resume Examples & Samples

  • Place outbound calls to contacts to schedule classes and conduct after-class follow-up contacts according to established procedures and follow-up mechanisms
  • Build positive relationships with DaVita teammates across the Village and provide customer service excellence
  • Ability to empathize with Guests under stressful circumstances and yet remain operationally effective and focused on business goal
  • Understand and follow GSCC and DaVita teammate policies and procedures
5

Admissions Specialist Resume Examples & Samples

  • Responds daily to inbound telephone calls, e-mail and fax requests for dialysis treatment
  • Generates or records daily requests for placement and/or responds to inquiries regarding treatment options via telephone, e-mail, fax or internet
  • Adheres to all performance metrics, schedule adherence and quality assurance call standards daily/weekly/monthly
  • Intermediate computer skills and proficiency in Microsoft Word, Excel and Outlook
  • Ability to work non-traditional and/or expanded hours from 6AM to 7PM to serve patients and teammates during both emergency and non-emergency events as needed
  • Data entry speed of 25-40 keystrokes per minute
  • High School Diploma required; Bachelor’s Degree preferred
  • Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
6

Admissions Specialist Resume Examples & Samples

  • Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise
  • Supports centralized communications between referring and accepting provider services
  • Monitors future admissions and discharges to determine impact on patient flow, resources and enterprise capacity
  • Communicates and collaborates with Access Nurse and Admission Specialist staff in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs
  • Collaborates with nursing and other ancillary departments to maximize day-to-day patient and bed flow management
  • This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise
  • Utilizes standardized patient placement processes across all areas of responsibility. Assigns locations/beds for patients
  • Communicates hospital census information
  • Corrects reported census errors and act as a resource to ensure accurate census and patient charges
  • Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization
  • Oversees emergency and electronic back-up methods and procedures to support patient flow
  • Provides feedback to the supervisors related to process delays
  • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow
  • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development
  • Interprets and supports policies, procedures and safety standards to facilitate daily operations
  • Develops and promotes long term relationships with referring facilities
  • Provides direct support to Admission Specialist II and Access Nurse as needed or directed
  • Minimum 2 years high touch customer service/health care experience such as patient registration, appointment scheduling or other related experience required
  • Previous experience in a hospital admission or patient flow setting highly preferred
  • Strong customer service skills a must
  • Working knowledge of computerized hospital admission/bed management system or other related office functions
  • Computer experience in Microsoft Word, Excel and EPIC preferred
  • Minimum typing speed of 35 WPM preferred
7

Admissions Specialist Resume Examples & Samples

  • Provides essential information related to admissions requirements and enrollment processes to prospective students by phone, email or in person; acts as subject matter expert regarding the University’s enrollment requirements and programs
  • Manages advising appointments in person and over the phone for prospective students
  • Evaluates applicant credentials, including evaluation of transcripts, standardized test scores, and supporting documentation. Calculates specified GPA’s for admission consideration
  • Maintains student files from inquiry to matriculation in CRM database(s) in compliance with University policies and procedures, and FERPA requirements
  • Monitors performance of online applications and automated processes and works with Director of Admissions to improve and update as needed
  • Tracks applicants as they move through the admission process, communicates as needed in addition to automated communication
  • Sends out all correspondence to applicants up to acceptance; acceptance emails, denial emails, waitlist emails, interview invitations, etc
  • Compiles admissions data for final decisions by the Admissions Committee, submits Admissions’ Recommendations
  • Tracks completed applicants and sends invitations for interviews
  • Manages all applications and admissions for the Non-Degree Seeking Program from prospective student to enrolled student
  • Manages all applications and admissions for the Post-Professional Programs from prospective student to enrolled student
  • Works with Admissions Coordinators on all three campuses to ensure consistence, continuity and efficiency of advisement, as well as admissions policies and procedures across all locations
  • Manages campus visit program: scheduling visits, managing student tour guides, candidate advisement following tour, recording data related to campus visits/tours, and reporting data to the Director of Admissions
  • Collaborates with Director of Admissions, and other stakeholders to plan, direct and host candidate interview sessions
  • Assists the college relations representatives and marketing team with information sessions (virtual and face to face) and other prospective student marketing events, as needed. Serves as back-up for College Relations Representative for off-site events
  • Receives and records application fee and deposit payments assists the Director of Admissions in preparing daily check report for finance office (listing all application fees and deposits received)
  • Leads or participates in student related functions such as Open House
  • Serves on University Committees as assigned
  • Supports and demonstrates student-centered behaviors
  • Establishes and maintains cooperative and effective working relationships with others
  • Provide backup support to other team members as needed and during absences
  • Maintains office area in a neat and professional manner
  • Performs duties in support of University’s core values
  • Upholds University’s professional, ethics and integrity standards
  • Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature
  • Professional, welcoming demeanor with “World Class” customer service approach to internal and external customers
  • Excellent telephone and email etiquette
  • Strong organizational and time management skills; ability to multi-task and prioritize
  • Team focused; willing to help others
  • Exhibits professional demeanor with strong communication and presentation skills
  • Self-motivated and able to perform with minimal supervision
  • Exhibits passion for supporting students’ commitment and success in higher education
  • Experience with Infomaker or other equivalent report writing software
  • Ability to make basic arithmetic calculations including addition, subtraction, multiplication and division and ability to calculate GPAs to support admissions decisions
  • Basic office clerical skills; proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) as well as using customer relationship management systems and the ability to learn new systems quickly
  • Knowledge of prerequisites for programs offered by the University of St. Augustine for Health Sciences
  • Familiarity with the needs of international students and a diverse student population
  • Minimum of three years in University Admissions with at least two years of experience evaluating college transcripts
  • Previous sales and/or customer service experience desirable
  • Ability and willingness to work occasional evening and weekend hours and to travel overnight
  • Valid driver’s license for State of residence and at least minimum liability insurance required by State
  • Reliable transportation and ability to travel within United States as necessary
8

Freshmen Admissions Specialist Resume Examples & Samples

  • Represents Arizona State University Admission Services in assigned recruitment territory
  • Collaborates and works with fellow admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives for freshmen students
  • Plans and executes a territory recruitment plan for prospective students, families and high school contacts including but not limited to: visiting high schools, representing ASU at college fairs, presenting at events, and other programming (significant travel required); with the goal of achieving assigned new student enrollment objectives
  • Initiates and develops recruitment relationships with prospective students and families through regular phone calls, emails, mail and in person interactions
  • Provides assistance, advice and service to prospective students to ensure seamless transition to university
  • Initiates and develops recruitment relationships with high school contacts and partners through regular communication via phone, email, mail and face to face interactions
  • Develops a working knowledge of ASU locations, programs, benefits, policies and practices; in order to effectively represent the broad range of university opportunities and offerings
  • Works with various ASU departments and offices to coordinate an effective diversity of recruitment presence in the area
  • Monitors recruitment and enrollment trends from assigned territory. Report and make recommendations to adjust strategies to reach assigned enrollment goals
  • Maintains and manage territory and student information in a CRM and student information system
  • Participates in higher education professional organizations and development in the region
  • Works with transfer, international and graduate admissions staff to ensure synergies within ASU Admission Services
  • Experience in organizational management and prioritizing effective and efficient use of time and resources
  • Experience developing and conducting group presentations targeted to diverse audiences
  • Experience working with Customer Relationship Management (CRM) systems
9

International Admissions Specialist Resume Examples & Samples

  • Upon direction implements strategies to market, counsel and enroll international first-time freshmen to ASU degree programs
  • Conducts analysis of enrollment data pertaining to assigned campus sites (and colleges and programs represented at those campus sites) to ensure enrollment objectives are met
  • Facilitates and conducts appropriate workshops, as determined by supervisor to prospective international students
  • Upon direction, coordinates the activities and functions associated with the marketing and enrollment of international students within the office of Admission Services, for all entry terms
  • Assists with in-office admissions appointments and University Information Sessions
  • Maintains student records on database; prepares, monitors, and provides reports and a contact point for prospective student information
  • Executes various phone, face-to-face meetings and written correspondence to international students as assigned to meet the overall university enrollment goals
  • Provides assistance and advice regarding all prospective students to ensure seamless transition to university
  • Works with domestic freshman and transfer admissions staff to ensure synergies within ASU Admission Services recruitment activities
  • Ensures coordination of scheduling to maximize student service to meet university enrollment goals
  • Collaborates and works with fellow admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives for international students
  • Upon request from supervisor, participates in special assignments, projects or sessions related to achieving overall university goals
  • Experience in federal regulations pertaining to international students
  • Experience in the principles and practices related to academic advising, recruitment/retention, and/or other student support functions
  • Experience to developing and conducting group presentations targeted to diverse audiences
  • Experience in organizational management and prioritizing for effective and efficient use of time and resources
  • Bilingual (English/Chinese)
  • Evidence of having the ability to work in the United States
10

International Admissions Specialist Resume Examples & Samples

  • Upon direction implements strategies to market, counsel and enroll international non-degree seeking students to ASU non-degree courses, short programs, special programs or hybrid programs as assigned by supervisor
  • Coordinates with ASU’s academic units, ASU’s Global Launch and other areas as determined relevant, to ensure that non-degree seeking, short programs and special programs are offered and that they are ready to receive international enrollment
  • Utilizes PeopleSoft and CRM information systems in support of new student enrollment goals for the international population. Records and monitors the effectiveness of international enrollment strategies and action items, and responds to inquiries and student interactions promptly and in adherence to best customer service practices and University and FERPA regulations
  • Facilitates and conducts appropriate workshops, as needed or determined by supervisor to prospective international students
  • Upon direction, coordinates the activities and functions associated with the marketing and enrollment of international students within the office of admission services, for all entry terms and programs
  • Works with domestic freshman, graduate and transfer admissions staff to ensure synergies within ASU Admission Services recruitment activities
  • Collaborates and works with fellow admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives for international students in the assigned populations
  • If needed, travels domestically or internationally and performs some or all of the previously listed tasks during those trips making sure that student interactions are responded promptly
  • Participates in other duties as assigned by supervisor
  • Experience producing reports of the analysis and evaluation of activities
11

Admissions Specialist Resume Examples & Samples

  • Provide information to applicants regarding the distribution of credits
  • Evaluate credentials and supporting application materials to determine admissibility
  • Complete individual course-by-course evaluation of transfer credits
  • Validate accreditation of institution attended, interpret grading scales, and award transfer credit
  • Based on the evaluation, determine the level of education applicant has achieved and make admission decision
  • Advise applicant with regard to transfer credit policies, procedures and related concerns
  • Act as a resource for students, academic departments, and other institutions regarding admission requirements and transfer of credits
  • Using the Student Database (SDB), accurately enter the transfer credits granted through the evaluation process
  • Update student files with transfer credit information
  • As designated, assist with admissions processing activities
  • Assist in the implementation of operational goals and objectives for Enrollment Services
  • Attend appropriate departmental meetings, serve on committees and participate in projects as needed
  • Prior experience with the University of Washington’s Student Database (SDB)
12

Admissions Specialist Resume Examples & Samples

  • Experience in a clinical setting is highly preferred. LPN candidates are strongly encouraged to apply
  • Knowledge of and/or experience in dialysis and different dialysis modalities is also preferred
  • Supervisory experience is helpful, but not required for the position
13

Regional Admissions Specialist Resume Examples & Samples

  • At least five years of experience in managing new student and admissions performance, preferably as a Sr. Director of Admissions. Related experience outside of the education industry will be considered
  • Superior organization, prioritization, and self-motivation skills
  • Strong analytical and forecasting skills
  • Ability to inspire, motivate and lead an admissions team
  • Ability to listen, understand and respond positively to others
  • Ability to work without close supervision and to align priorities with the mission and goals of the university
  • Ability to lead through use of technology and travel to school sites. Travel may be up to 50-60% of time
14

Graduate Admissions Specialist Resume Examples & Samples

  • Demonstrated knowledge of student recruitment and admission practices
  • Experience with CRM software
  • Experience working in a higher education setting involving planning and implementing programs and activities and working with student organizations
  • Experience in strategic planning and decision-making principles and procedures
  • Experience in organizing work of others and self
15

Admissions Specialist Resume Examples & Samples

  • Knowledge of developmental psychology and needs of various populations
  • Skills in application of DSM-IV-TR methodology
  • Excellent telephone etiquette and tact audible speech, with good enunciation
  • Basic data entry skills
  • Knowledge of short term/acute care stabilization mental health treatment
  • Able to develop therapeutic relationships with patients and families
  • Knowledge of appropriate assessments, diagnoses, and interventions with patients
  • Ability to maintain professional relationships with patients, patient's family members, staff and community personnel
  • Ability to maintain patient confidentiality and high ethical standards
  • Assessment skills for evaluating mental illness and substance abuse in child, adolescent, and adult populations
  • Professional verbal and written skills for communicating the patient status and treatment needs to employees of the hospital, payers, families, professionals, paraprofessionals, and members of the patient's community
  • Skills in preparing and maintaining appropriate medical record documentation
  • Ability to manage time, stress and crisis situations
16

Admissions Specialist Resume Examples & Samples

  • Control quality of applications to ensure minimum standards are maintained
  • Recommend suitably qualified applicants to partner Universities for formal admission
  • Advise applicants and Enrolment Advisors of decisions made by the University
  • Advise and guide Enrolment Advisors on unusual individual application issues
  • Act as the frontline contact between Laureate and partner Universities regarding admission procedures and requirements
  • Assist in the development and the streamlining of admissions processes
  • Communicate and maintain the admissions requirements per programme within Laureate
  • Communicate and maintain quality guidelines within Laureate
  • Training new staff on admissions procedures
  • Minimum 3-5 years experience working in a service-oriented environment or university setting. Knowledge of British University student acceptance procedures a plus
17

International Admissions Specialist Resume Examples & Samples

  • Demonstrated knowledge of federal regulations pertaining to international students
  • Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions
  • Demonstrated knowledge of strategic planning and decision-making principles and procedures
  • Evidence of being Bilingual (English/Chinese)
18

Admissions Specialist Resume Examples & Samples

  • Downloads and uploads data into CMS using batch processing. Uses database software, application software, imaging software, labeling software, computer, dual monitors, mouse, phones and fax
  • Processes and performs quality control checks on all EDI transcript data, including: applications - domestic, international, graduate and undergraduate; OCR/ EDI Transcript Delivery System; test scores also coordinates and performs quality control checks over OCR/EDI entered in CMS and imaging software. All transactions must comply with criteria established by the CSU system and CSUMB practices and policies, as well as PeopleSoft Data Standards
  • Manually updates admissions checklist when necessary including; but not limited to: transcripts, test scores, application fees, and residency data. Updates graduate and returning students checklists, as necessary
  • Processes and performs quality control checks to insure accuracy on all paper admissions documents; such as: applications, transcripts, and test scores. Performs follow-up audits to insure the accuracy of the data entered into CMS and the Hershey imaging software system
  • Confirms residency status for tuition purposes, processes fee waivers, and determines unknown school codes. Reviews information on the application for admission and requests additional information and/or documentation, as required. Communicates verbally and in written form regarding CSU and CSUMB policies and procedures. Reviews the validity of documents presented for admission by taking steps to identify falsified information; also, as necessary, verifies graduation dates
  • Refers callers to appropriate support areas, both within the office and throughout the university community, coordinating with other work groups to gather routine information or solve problems
  • Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education's Family Educational and Privacy and Educational Code Chapter 13. Assists with Admissions, Recruitment, Orientation, ELM/EPT testing and other functions that support CSUMB goals and objectives, as needed. Provides direction and/or training and assistance to others in work processes and procedures
  • Assists with supervision and prioritization of work assignments for student assistants
19

Admissions Specialist International Resume Examples & Samples

  • Utilizes PeopleSoft and CRM information systems in support of new student enrollment goals for the international population. Records and monitors the effectiveness of international enrollment strategies and action items
  • Acts as liaison and develops strong relationships with, prospective students and their family members in assigned markets through phone contact, a variety of electronic media, and face-to-face meetings
  • Counsels and confers with students interpreting and providing program procedures, policies, goals and objectives
  • Documents students’ visits and maintains appropriate online files; follows up on progress through personal contact and correspondence
  • Attends and participates in meetings and training sessions designated by supervisor
  • Provides assistance with various student visit programs and events including on and off campus functions
  • If needed, travels domestically or internationally and performs some or all of the previously listed tasks during those trips
  • Experience in developing and conducting group presentations targeted to diverse audiences
  • Experience in program design and development
20

Admissions Specialist Resume Examples & Samples

  • Process freshman, transfer and post-baccalaureate applications while applying complex policies and procedures for a large public flagship institution
  • Evaluate high school and college transcripts, as well as international academic credentials, to determine admissibility to the University of Washington
  • Review official transcripts and complete course-by-course evaluations for transfer credit
  • Manage high volume emails & phone calls regarding a variety of admission and transfer credit related issues; periodically meeting with students in person
  • Participate in the annual training of 8-12 seasonal Application Processors
  • Other duties related to Enrollment Management as assigned
21

Spotlight Specialist, Admissions Specialist Resume Examples & Samples

  • Place outbound calls, text msgs, emails to field leadership to bring visibility to a patient placement and complete placement requests
  • Manage the Service Request (SR) Spotlight process for each SR from beginning to end
  • Utilize all tools and resources to coordinate and complete the placement of a patient
  • Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
  • Train teammates at all levels, both field and team to understand reasons for a spotlight, when to spotlight and what to expect when a spotlight request is sent to the Spotlight Specialist
  • Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goals
  • Receptivity to constructive feedback and development
22

Senior Graduate Admissions Specialist Resume Examples & Samples

  • Primary Graduate Admissions point of contact
  • Provide basic admissions data request response for assigned graduate unit contacts
  • Research incomplete applications for missing documentation for student applications
  • Process graduate admissions applications for Virginia in-state tuition
  • Point of contact regarding applicants and newly admitted students for in-state tuition or domicile eligibility
  • Stay up-to-date on all new initiatives and processes related to the state code of Virginia (§ 23-7.4)
  • Provide basic admissions data request response for assigned graduate unit contacts regarding domicile eligibility
  • Research incomplete applications for missing documentation for student’s application for in-state tuition
  • Contact applicants on a regular basis regarding their application for in-state tuition
  • Serve as lead specialist amongst graduate admissions specialists
  • Provide first-line of escalation to all graduate admissions specialists
  • Maintain high-volume of technical and operational knowledge
  • Answer extensive questions regarding graduate admissions requirements through phone, e-mail and in-person interactions
  • Help organize and participate in Graduate Admissions events and monthly information sessions
  • Represent Mason and knowledgeably discuss graduate programs at all admission fairs, workshops, career fairs and special events
  • General knowledge of office workflow and project management procedures
  • Willingness to learn Graduate Admissions policies and procedures
  • Strong communication skills; and
  • Knowledge of Ellucian Banner administrative system
  • Basic knowledge of CRM software
  • Working knowledge of the process for application for in-state tuition eligibility pursuant to the state code of Virginia
23

Ielp Admissions Specialist Resume Examples & Samples

  • Advise prospective and admitted students on admissions-related policies and procedures
  • Review and process applications
  • Issue initial and transfer-pending I-20s, in accordance with F-1 and SEVP regulations
  • Accurately enter data in SEVIS and EOS (the UWC² student database)
  • Experience traveling or living abroad
  • Experience with public speaking
  • Experience working with non-native English speakers
  • Demonstrated knowledge of SEVIS and strong understanding of F-1 visa regulations
  • Experience as a DSO
24

Transfer Admissions Specialist Resume Examples & Samples

  • Collaborates and works withe admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives for transfer students
  • Utilizes PeopleSoft and CRM information systems in support of new student enrollment goals for the transfer population
  • Maintains student files, databases, and records in accordance with federal guidelines (FERPA); documents student interactions according to academic unit and university requirements
  • May lead and collaborate with Community College and ASU staff to implement and advance the goals of TAG's (Transfer Admission Guarantee), GPA (Guaranteed Program Admission), and MAPP's (Maricopa to ASU Partnership Programs) and all its components
  • Experience in principles, practices and procedures pertaining to transfer and undergraduate admissions
  • Demonstrated knowledge with ASU software including PeopleSoft, CRM, dashboards
  • Experience in work that requires organizational skills and attention to details
  • Evidence of effectvie verbal and written communication including presentations, public relations, and public speaking
25

Admissions Specialist Resume Examples & Samples

  • Establish electronic application files in an electronic student admissions tracking system
  • Validate and clean data for prospects and applicants as needed
  • Review applications for completion to ensure readiness for reading
  • Match supplemental documents (from fax, email or US mail) to electronic application files
  • Record credits and GPA from community college transcripts
  • Assess and record program pre-requisite courses and grades
  • Print and mail admission decision letters
  • Complete transfer credit evaluations and award transfer credit for enrolling students
  • Enter required application updates into UW Student Database
  • Research course transferability through the Internet or appropriate university staff
  • Maintain knowledge of UWB program requirements
  • Develop and maintain professional working relationships with campus partners and with other DEM staff
  • Interact with prospective and current students via phone, email, chat, and/or in person regarding admission, academic programs and degree requirements, as needed
  • Actively participate in appropriate staff meetings
  • Review policies and procedures for enhanced efficiency and effectiveness
  • Knowledge of UW Admissions policies and procedures
  • Previous experience with an electronic applicant tracking system
26

Admissions Specialist Resume Examples & Samples

  • Process all inquires for admission to ARC and arranges for pre-admission screening on request from referral source
  • Determine patient’s appropriateness for ARC services consistent with ARC policies and admission criteria and in conjunction with the medical director, Admission Coordinator, and ARC director or designee
  • Develop long-term referral relationships with client institutions
  • Make face-to-face contact and/or assessment visits with potential ARC patients and/or referring case manager to provide information on ARC services and/or assess patient’s status
  • Participate in the development and assists the coordination of implementation of marketing strategies for patient and facility services, census development, and image enhancement
  • Conduct unit tours for patients and families
  • Assume initial responsibility for assessing patient/family needs and consulting with medical director and other ARC staff members as appropriate
  • Coordinate with hospital business office for insurance verification as needed
  • Coordinate bed availability with Admission Coordinator or designee
  • Confirm and document admission decision with referral source
  • Offer alternate placement suggestions to referral sources as needed
  • Maintain all admission, referral, and discharge logs as appropriate
  • Serve as ARC staff liaison with physicians, hospital nurses, social workers, case managers, discharge planners and community agencies
  • Participate in team business meeting as needed
  • Offer suggestions/solutions in problem solving situations or activities regarding the program
  • Function as a resource for and provide inservice and cross training on admissions process and skill area
  • Participate in unit quality management activities as needed
  • Participate in survey preparation activities
  • Participate on appropriate committees and community offerings at area hospitals as applicable
  • Provide educational forums to hospital staff, medical community and community at large as requested
  • Act as a resource to hospital staff and the community regarding ARC services
  • Validate referral information and initiate ARC admission when appropriate,
  • Communicate with 3rd party payers to assure coverage at the appropriate level of care
  • May at times be responsible for entering data into the computer system
  • Participate in ARC on-call per policy
27

Shared Admissions Specialist Resume Examples & Samples

  • Responsible for maintaining working relationships with referral sources, CareOne Liaisons and CareOne Facilities
  • Respond to and manage admission inquiries and referrals for assigned locations via: efax, phone, hospital liaisons, and e-discharge systems (ie. Allscripts and Curaspan) 24/7
  • Obtain necessary clinical and financial information to determine admission potential
  • All individuals will be cross-trained to perform all duties as needed with high volume and for on-call availability
  • Responsible for tracking inquiries/referrals daily, weekly, and monthly and analyzing trends using reports and tools to target additional business
  • Provide education on a variety of care options to meet patient/family needs
  • Clinical Candidates
  • Certification/License as a Registered Nurse or Licensed Practical Nurse with experience in acute/post-acute care settings
  • Non-Clinical Candidates
  • Experience in admissions, business office, and/or managed care
  • Bachelor’s degree is preferred
28

Admissions Specialist Resume Examples & Samples

  • Interpret and apply knowledge of polices and procedures of the University, SACS, SCHEV, and all other applicable sources when performing business functions
  • Process the admissions applications of first-time freshman and transfer students, in addition to communicating with prospective students and parents regarding admission status
  • Accurately enters data form numerous sources, including undergraduate and non-matriculation applications
  • Provide professional customer service to all students, prospective students, parents, faculty, staff, and the general public, via telephone, email, fax, walk-in, and counter assistance
  • Assist with duty assignments, orientations, training, and monitoring of all work-study students
  • Maintains accurate alphabetical filing systems on all applications, transcripts, test scores, and other confidential data related to the admissions process
  • Demonstrated knowledge of data entry methods and techniques
  • Skill in using computerized applications for word processing, spreadsheets and databases
  • Demonstrated ability to use computer software including Microsoft Excel and Word
  • Demonstrated ability to accurately perform mathematical computations
  • Some administrative experience directly supporting senior level members of an organization
  • Some experience and knowledge of office practices and procedures, and general office administration
  • High school diploma or GED, or equivalent combination of training and education that provides the requisite knowledge, skills, and abilities
  • Experience working in Admissions or an area within Enrollment Management
  • Applicants who list “see resume” or “see Curriculum Vitae” in lieu of completing the application may miss the opportunity for full consideration
29

Admissions Specialist Resume Examples & Samples

  • Must meet established enrollment and tour goals by ensuring all marketing, tour coaching, and lead management, activities are completed consistently
  • Track measurements and progress on a daily and weekly basis
  • Secure tour materials, ensure they are properly distributed and placed in the school
  • Ensure all marketing signage and collateral are utilized in school at all times
  • Monitor websites of schools, adding photos and updates where necessary, and training teams on how to
30

Transfer Admissions Specialist Resume Examples & Samples

  • Collaborates and works with admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives for transfer students
  • May lead and collaborate with Community College and ASU staff to implement and advance the goals of TAG’s (Transfer Admission Guarantee), GPA (Guaranteed Program Admission), and MAPP’s (Maricopa to ASU Partnership Programs) and all its components
  • Evidence of effective oral and written communication including presentations, public relations, and public speaking
31

Admissions Specialist Resume Examples & Samples

  • The Admissions Specialist provides lead support in efficient application processing and document management. He/she publishes applications, processes applications and supporting documents, retrieves electronic documents from vendor portals, such as WES, ETS, and MCAT, updates pre-submitted application materials in excel spreadsheet, creates, admissions folders, mails decision letters, files documents, and retrieves re-applicant folders from Registration. He/she maintains accurate records to assure that complete official academic records are on file, providing quality checks for accuracy, and assisting with necessary document clean-up. The Admissions Specialist works closely with the Admissions Manager to develop, enhance, and maintain an efficient document processing and management process
  • From the time documents are received, documents should be uploaded in 48 – 72 hours
  • The Admissions Specialist will comprehend the admissions and registration processes for over thirty dynamic master's programs, concentrations, and certificate programs and interact with prospective applicants via recruitment fairs, office appointments/walk-ins, by phone and email. He/she will accurately and quickly respond to emails sent to one of the general Admissions e-mail accounts (aapadmissions@jhu.edu) and engage in outreach to applicants, as needed. He/She assists the team with answering office phones, responding to voicemails, training new employees or student workers on document management, and occasionally meeting one-on-one with prospective students. This position reports to the Admissions Manager, but also works closely with Registration and Program Directors regularly regarding admission policies, procedures, and decisions. He/she defends the admission decisions or indicates necessary corrective requirements. This position also attends weekly team meetings, trainings, and workshops as assigned
  • Student e-mails received in the general admissions box should be responded to within 48-72 hours. E-mails from PDs should be responded to within 24 hours
  • The Admissions Specialist also participates in open house events and on and off site recruitment activities. He/she will also partake in special projects and other duties as assigned
  • Ability to process sensitive student records accurately and retrieve information from two complex database systems
  • Ability to comprehend the admissions and registration processes for over thirty dynamic master's programs, concentrations, and certificate programs
  • Ability to follow instructions, prioritizing tasks in a fast-paced professional environment
  • Ability to interact with sensitivity to students, faculty, staff and senior management
  • Ability to establish effective work relationships both within and outside of the Admissions team
  • Ability to develop a detailed understanding of complex divisional, department, and university policies and procedures
  • Ability to audit database information
  • Ability to independently and reliably perform a wide range of operational tasks related to the University's Admissions and Marketing functions
  • Ability to assist internal and external clients in understanding and interpreting policies and procedures
  • Ability to have a comprehensive understanding of service organizations in the university in order to refer students to appropriate individuals and/or systems such as financial aid and student accounts
  • Ability to be flexible throughout the academic year and handle additional duties as assigned
32

Admissions Specialist Resume Examples & Samples

  • Reviews all applications and administers the admissions decisions process as developed and defined by the individual Schools. Special admissions cases and requests for exceptions to policies will be reviewed by the Director of Admissions & Student records, and in ambiguous cases, the Provost will make the final determination
  • Awards transfer of credit based on standards and guidelines developed by the Schools, and communicates award to students and appropriate administrative offices, and processes transfer of credit in student information system
  • Provides unofficial assessment of transfer of credit for prospective students
  • Advises potential students on admission requirements, policies and procedures, transfer of credit, and related issues
  • Responds to inquiries from students, faculty and internal student service groups
  • Updates program and concentration changes
  • Updating of Articulation Agreements
  • Scholarship Review
  • Quality Assurance review
  • 2 years Higher Ed experience within an Admissions, Academic Advising, or Registrar Office preferred
  • Ability to evaluate student transcripts and records
  • Skill in the use of computerized systems and databases
  • Ability to gather data, compile information and prepare reports
  • Excellent written communication and oral presentation skills
  • Ability to work in a fast-paced, changing environment
33

Admissions Specialist Resume Examples & Samples

  • Maintains student files from admissions evaluation to matriculation in CRM database(s) in compliance with University policies and procedures, and FERPA requirements
  • Manages admissions for the Post-Professional Programs from prospective student to enrolled student
  • Works with Admissions Specialists on all four campuses to ensure consistence, continuity and efficiency of advisement, as well as admissions policies and procedures across all locations
  • Assists enrollment with campus visit program: scheduling visits, managing student tour guides, candidate advisement following tour, recording data related to campus visits/tours, and reporting data to the Director of Admissions
  • Receives and records deposit payments assists the Director of Admissions in preparing daily check report for finance office (listing all application fees and deposits received)
  • Participates in student related functions such as Open House
  • Provides backup support to other team members as needed and during absences
  • Experience with Salesforce or other equivalent report writing software
34

Admissions Specialist Resume Examples & Samples

  • Requires knowledge of general office equipment
  • CHAA (Certified Healthcare Admissions Associates preferred)
  • * Scheduling experience a plus
  • Ability to type, spell, write or print legibly with general knowledge of personal computers
  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures
  • Maintains customer service and/or productivity guidelines set forth by applicable leadership
35

Admissions Specialist Resume Examples & Samples

  • Interpret federal, state, and institutional policies and professionally communicate these to faculty, students, and staff. Maintain a current understanding of academic policies, procedures, and processes. The Office of Admissions is accountable for compliance with institutional and OSRHE admission policies
  • Process and load applications for admission using computer software and following strict data standards guidelines
  • Determine the eligibility of students for admission; review and update student information as new documents arrive and reevaluate admissibility as appropriate
  • Admit transfer students and provides initial evaluation of transfer credit to determine academic standing, curricular deficiency status, and the presence of met pre-/co-requisites. Refer students to additional placement testing or reinstatement/appeal processes as appropriate
  • Evaluate and verify support documents for the determination of in-state/out-of-state residency for tuition purposes. The Office of Admissions is accountable for institutional compliance of OSRHE residency policies
  • Provide accurate and timely information to prospective students regarding admission to the university. Apply a communication strategy for applicants designed to simplify the admission process and encourage enrollment. In addition to outgoing communication, the Office of Admission receives a high level of continuous phone calls, voicemails and emails
  • Provide frontline registrar/records services such as explanation, distribution, receipt of various forms related to student record maintenance. Also responsible for processing transcript and enrollment verification requests on demand
  • Provide double checks for accuracy and assist with necessary clean-up reports within established deadlines
  • Scan all incoming documents to the student electronic file. Maintain a document verification and destruction schedule in compliance with state historical record management policies
  • Operate the photo ID system for faculty, staff and students
  • Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA)
36

Admissions Specialist Resume Examples & Samples

  • 2-3 years of hospital admissions experience preferred
  • CHAA certification preferred
  • Strong interpersonal communication, documentation, and customer service skills
  • This position exemplifies personal warmth and patient engagement, professionalism, is discrete, and offers solutions in anticipation of patient needs
  • Greets every patient verbally, with eye contact and body language that is welcoming and friendly
  • Gives total attention to patient and listens to what patients are saying and is conscious of non-verbal clues to patient's status
  • Seeks to personally provide resolution to patient issues/needs or personally hands off to a more suitable level of staff member
  • Appropriately judges communication with the patient based on the situation and patient's needs
  • Verifies and obtains patient demographic information
  • Collects complete financial information to include payer name, identification number, group number, subscriber, precertification, and complete mail claim information
  • Positively identifies all patients prior to registration or revision
  • Explains consent information, obtains signatures and witnesses with no omissions
  • Distributes literature to patient to include information related to Advance Directives and Patient Rights and others according to procedure
  • To minimize THR's financial risk by identifying and collection of know out of pocket expenses at the point of service
  • Coordinate accurate patient data to determine financial obligation based on the financial policy including collection of insurance co-payments, self-pay deposits, and patient balances
37

Admissions Specialist Resume Examples & Samples

  • Review freshman application information as submitted on the Self-Reported Academic Record (SRAR) to ensure that information is entered accurately
  • Review application data in Banner and eAdmit systems
  • Evaluate high school coursework to ensure that admission requirements are met
  • Work advanced error reports and perform assigned tasks as part of application processing to ensure record accuracy within eAdmit
  • Use independent judgment to determine severity of errors/issues and best way to correct them
  • Process transfer applications using complex validation instructions, which includes checking availability of major at applicant's level and searching for documents received in previous applications
  • Ensure that all necessary items needed to make a transfer application complete are requested and evaluated in a timely manner
  • Utilize experiential judgment to discern and handle exceptions to routine functions
  • Serve as an expert in the use of the u.achieve/DARwin software system to evaluate transfer applicants' college coursework
  • Enter coursework, run audit reports, and print transfer evaluations
  • Proof transfer evaluations and applications processed by colleagues to ensure quality control
  • Evaluate and post transfer coursework for current and former UI students in u.achieve/DARwin
  • Serve as the transfer committee chair and/or admissions contact for one or more undergraduate colleges
  • Responsibilities include responding to telephone, email or mail inquiries regarding the processing and review of applications
  • Evaluate application credentials and make final admission decisions based on admissions policies, practices & professional judgment
  • Understand when applications need to be referred to college staff for review
  • Update decisions resulting from review and consult college staff if decision is questionable
  • Respond to appeal requests from denied applicants
  • Consulted when new admissions policies or practices are discussed by senior management
  • May participate in working groups to develop or change processes to support admission functions
  • Provide expert feedback; participate in decision-making process in conjunction with senior management
  • Initiate, track and view OUA communications with applicants and students in the customer/client relationship system
  • Leverage resources such as u.select, College Source, AACRAO, College Board to assist in job activities under own judgment
  • Coordinate various advanced admission projects: Assess/handle program, term and course change requests; evaluate preliminary freshman and/or transfer transcripts for student-athlete recruits and process student-athlete applications; review & assign accurate residency status for tuition purposes; create and update office forms and procedural documentation; and/or manage the accept/decline/withdraw process
  • Run reports needed for the processing and review of applications. Create new reports or modify existing ones using eAdmit and Slate reporting functions without supervisor assistance
  • Evaluate final high school and college transcripts
  • Identify poor-performance final transcripts which require consultation with senior OUA and/or college staff
  • Identify and monitor admitted students requiring a hold on record. Apply and remove hold status on academic records
  • Assist senior staff in monitoring various application-related error reports
  • Prepare training materials and assist in the training of new staff members and/or student workers
  • Participate as a member of one or more freshman review committees
  • Evaluate, admit and deny normal and special group non-degree applications
  • Initiate, track, and view OUA communication with applicants and students within the customer/client relationship management system
  • At least one year of relevant experience
  • Familiarity with software systems
  • Familiarity with Banner, Slate and/or DARwin/u.achieve
  • At least two years of admissions processing experience and at least one year of experience working in Undergraduate Admissions or performing admissions-related duties
  • Familiarity with Banner, u.achieve/DARwin, eAdmit, Slate and general computer experience
  • Must enjoy working with people and be very accurate with detailed work
38

Senior Graduate Admissions Specialist Resume Examples & Samples

  • Knowledge of graduate admissions in a state university system institution
  • Knowledge of and ability to operate a personal computer with proficiency in Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of or ability to learn Banner Student Information System and other systems, databases, and applications
  • Knowledge of or ability to learn International Educational standards and perform international credential evaluations
  • Knowledge of Florida admissions rules/regulations, FERPA, and university policy
  • Ability to do presentations and communicate effectively both orally and in writing with excellent editing and grammar skills
  • Excellent knowledge of university programs and prerequisite requirements
  • Ability to review, analyze, formulate, organize, and follow through with tasks
  • Ability to work under pressure/deadlines
  • Ability to be focused and student service oriented with attention to detail
  • Determines admissibility, transferability of credit, and residency for students in graduate programs (degree seeking and post bac non-degree seeking)
  • Prepares student file and tracks admission process. Enters student residency classification into database for students and prospect applicants
  • Maintain records and electronic files. Works with other university constituents to advance and follow up on incomplete files
  • Serves as a liaison between prospective students and the academic departments regarding the status of their application, admissions and enrollment
  • Ensures adherence to Board of Governors (BOG) and Board of trustees (BOT) rules regarding University admission
  • Implements university policy regarding the conduct code, transcripts, and required admission documentation
  • Performs credential evaluations for international and domestic prospects
  • Enters student data and admission decisions into Banner, BDM, and Recruiter systems. Produce reports as requested
  • Meets with prospective students to explain the graduate program and guide through the admission and enrollment process
  • Oversees resolution of applicant challenges regarding the admissions process
  • Makes recommendations and keeps current the procedures manual for admissions processing area in the Office of Research and Graduate Studies
  • Makes recommendations on procedures implementing BOG rules to the director in the area of applicant processing from admissions through acceptance into the university
  • Responsible for systems testing and databases maintenance of admissions modules
  • Maintains close contact with prospective students via telephone calls, e-mail and other types of correspondence
  • Directs walk in traffic to appropriate office or department on campus
  • Represents the office in student events as determined by supervisor
39

Admissions Specialist PRN Resume Examples & Samples

  • Requires knowledge of general office equipment, PC’s and associated software packages
  • CHAA (Certified Healthcare Admissions Associate preferred)
  • Strong interpersonal communication, documentation, customer service and collection skills
  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership
40

Admissions Specialist Resume Examples & Samples

  • Bilingual Preferred
  • Gather accurate financial and complete demographic information during pre-registration and or registration pertaining to the patient account
  • This requires validation of the physician written order for accuracy
  • Accurately and completely capture information on Medicare Secondary Payer Questioner
  • Registration may include the use of WOW's. Use of Palm vein to identify patient. Use of Trace Voice to record required conversations
  • Protects the integrity of the Medical Record. Elimination of duplicate identities (multiple identities per person), Overlays (same, identity for multiple people), Shared Identities (2 or more people claim to be same unique identifier(SSN)
  • Coordinates documents which are to be sent with the patient to the treatment area such as Verbal Authorization and patient order
  • Maintains knowledge of local, state government and federal programs
  • Maintains knowledge of the Financial Policy and deployment of practices used within the department, as well as, Central Business Operations to resolve patient accounts. With the use of CarePricer coordinate accurate patient data to determine financial obligation based on the financial policy including collection of insurance co-payments, self-pay deposits, and patient balances
  • Performs service recovery appropriately and notifies manager/director in a timely manner of any patient concerns
41

Admissions Specialist Resume Examples & Samples

  • 1 year of related experience is required
  • 2 years of hospital admissions experience is preferred
  • Other hospital or physician office experience is helpful
  • Excellent interpersonal, verbal, and written communication skills
  • Strong focus on customer service
  • Ability to multi-task and work under pressure
42

Admissions Specialist Resume Examples & Samples

  • Must be able to attend orientation and at least 1 week of training during normal business hours
  • Medical Insurance Verification experience is preferred
  • 1-2 years of hospital clerical, general clerical or Certificate of Achievement in clerical or business related course
  • Experience in physician's office
  • Requires good written, oral, and telephone communication skills
  • Requires knowledge of general office equipment, PC’s and associated software packages
  • Ability to type 35 WPM corrected for errors preferred
  • General knowledge of medical terminology preferred
43

Admissions Specialist PRN Resume Examples & Samples

  • 2-3 years of hospital Patient Access Services experience required
  • Other hospital or physician office management experience helpful
  • CHAA (Certified Health Care Admissions Association) preferred
44

Admissions Specialist Resume Examples & Samples

  • 1 year of customer service is required
  • 2-3 years of hospital admissions experience is preferred
  • Ability to type, spell, write, or print legibly with general knowledge of personal computers is required
  • Strong interpersonal communication, documentation, and customer service skills is required
45

Admissions Specialist Resume Examples & Samples

  • 1+ year of customer service experience required
  • Other hospital and physician office experience is helpful
  • 2-3 years of hospital admissions experience is preferred
  • Ability to type, spell, write, or print legibly with general knowledge of personal computers is required
  • Strong interpersonal communication, documentation, and customer service skills is required
  • Bilingual is preferred
46

Admissions Specialist PAS Resume Examples & Samples

  • The ideal candidate will be self-motivated and able to work with very little supervision
  • Medical Insurance Verification
  • Experience in physician's office
  • Strong Computer Knowledge Base
  • Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures
  • Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same
  • Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable
47

Admissions Specialist Resume Examples & Samples

  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
  • Ability and willingness to learn required program
  • Ability and desire to provide excellent customer service and build rapport with clients and teammates associated with the program
  • Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses
  • Ability to empathize with patients, patient’s family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal
  • Attention to accuracy of details and relentless follow-through
  • Ability to proactively use knowledge gained to improve processes and help refine procedures
  • Receptive to constructive feedback and development
48

Admissions Specialist Resume Examples & Samples

  • Track student participation from application to enrollment by using various data tracking systems
  • Contacts new applicants through phone calls, emails, etc. to assist with completion of enrollment process
  • Follows up with new and existing applicants to ensure enrollment and registration
  • Prepares reports to reflect both outreach activities and outcomes
  • Assist new applicants who walk-in or call-in seeking admission to the college
  • Informs new students and families of the admissions requirements, transfer guidelines, financial aid and scholarship information
  • Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service
  • Works collaboratively with, recruiters, Registrar’s Office and other key departments/individuals within the college to create a seamless transition from application through enrollment and registration process
  • Adheres to CCC Customer Service Excellence standards
  • Bachelor’s degree in Business, Communication, Liberal Arts, Marketing, Public Relations, Counseling, Guidance, Psychology or related field
  • 3-5 years of experience interacting with students, clients and customers or a minimum of 2 years work experience in student advising or in the area of Social/Human Services
  • Excellent written, verbal communication and customer service skills
  • Knowledge of Microsoft Windows, Microsoft Office Suite and database management, including, but not limited to PeopleSoft
  • Ability to organize materials and work with a variety of projects simultaneously
  • Ability to gather and analyze data using basic research methods and databases
49

Pre-admissions Specialist Resume Examples & Samples

  • For patients with commercial/PPO/HMO insurance, research the patient information on the Requests for Hospital Services form. Code if necessary, then price the procedure, as well as the anesthesia and pathology costs for elective surgeries
  • Contact the insurance company to determine the patient’s financial responsibility for the procedure and ancillary services
  • Contact the patient and advise them of the requested payment amount they must bring at the time of their pre-admissions testing
  • Collect the patient’s payment and ensure the appropriate estimate form is signed
  • Advise the doctor’s office if the patient declines to pay ahead of time, or does not pay as scheduled, in order to reschedule the procedure or complete a deferment if the procedure cannot be rescheduled
  • For self-pay patients, collects the total payment during the pre-admissions process minus the self-pay discount
  • Prepares and delivers daily deposit as required
  • Prepare estimate ahead of time
  • Research centricity for scheduled procedures on which Request for Services form was not received
50

Admissions Specialist Resume Examples & Samples

  • Contact new applicants through phone calls, emails, etc. to assist with completion of enrollment process
  • Follow up with new and existing applicants to ensure enrollment and registration
  • Inform new students and families of the admissions requirements, transfer guidelines, financial aid and scholarship information
  • Gather information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service
  • Bachelor’s degree in Business, Communication, Liberal Arts, Marketing, Public Relations, Counseling, Guidance, Psychology or related field. 3-5 years of experience interacting with students, clients and customers or a minimum of 2 years work experience in student advising or in the area of Social/Human Services
  • Consideration will be given to candidates with a specialization in Health Science selective admissions
51

Admissions Specialist Resume Examples & Samples

  • 1-2 years of customer service experience required
  • 2-3 years of hospital admissions experience preferred
  • Other hospital or physician office
  • Ability to type, spell, write, or print legibly with general knowledge of personal computers
  • Strong interpersonal communication, documentation, and customer service skills
  • In keeping with it's mission of service to the community, Texas Health encourages its employees to be involved in community service that supports
52

Admissions Specialist Resume Examples & Samples

  • Other hospital or physician office experience helpful
  • Basic knowledge of medical terminology
  • Typing skills with emphasis on accuracy over speed
  • Basic computer skills
  • Knowledge of office equipment including copier, fax, multiline phone, etc
  • Basic understanding of health insurance benefits
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to work well with others as a member of a team
  • Has knowledge of HIPPA regulations, Medicare guidelines and EMTALA law. Complies with and is knowledgeable of hospital and department safety
  • Interacts with customers, who may include patients, physicians, co-workers, vendors and visitors, in a manner that exemplifies the hospital mission and core values. Demonstrates willingness to work toward department and hospital goals and objectives
53

Admissions Specialist Resume Examples & Samples

  • Strong interpersonal communication, documentation and customer service skills required
  • Obtains accurate financial and complete demographic information during Pre-Admission and/or Registration pertaining to the patient account
  • Obtain and/or update verification of benefits and/or /pre-certification of test or procedure
54

Pre-admissions Specialist Resume Examples & Samples

  • Contribution to Team & Overall Productivity. Components of Responsibility/Tasks:: Effectively performs team-assigned work on time and to standards. Acknowledges responsibility for quantity and quality of daily performance requirements. Establishes a good rapport with all team members. Resource to colleagues by sharing information they may need to be more productive. Volunteers assistance to others in completing workload. Assists with training new staff members. Volunteers for tasks outside of job responsibilities or on special projects assigned by management to help the department achieve its goals
  • Communicates and collaborates well with fellow staff members as well as other departments within the institution. Components of Responsibility/Tasks: Maintains open communication to promote continuous departmental improvement. Participates in departmental meetings by effectively communicating ideas, problems and suggestions to leadership. Communicates with peers and all Hospitals Center staff in a courteous, effective and professional manner. Effectively communicates via email in a professional and clear manner with all Hospitals Center staff
  • Uses independent judgment and initiative to identify and troubleshoot issues. Components of Responsibility/Tasks: Identifies and informs management of problems or issues before they affect patients and/or departmental daily operations. Handles all patient and/or Hospitals Center staff complaints in a helpful way and to the satisfaction of management. Refers issues to management in cases when the issue is not resolvable at your level
  • Works with physicians offices, the Office of Managed Care Department, Care Management and Third Party Payors to maximize financial revenues for the Hospitals Center. Components of Responsibility/Tasks: Is a resource person for physicians offices regarding pre-admission process and insurance inquiries. Collaborates with physicians offices regarding patient authorization & financial issues. Interprets contracts for pre-existing conditions, co-payments, exclusions, deductibles using expertise and judgment. Utilizes the Office of Managed Care & Care Management departments as a resource
  • Assesses the patients financial status relative to the Medical Center episode. Components of Responsibility/Tasks: Validates Epic info for accuracy and completeness with patient and/or physician office staff. Accesses third party payor information via web or telephone. Accurately creates and updates patient encounter in Epic hospital account. Performs an accurate financial patient interview when necessary. Notifies patients of any financial liabilities in a professional & timely manner. Is available for patient and families when needed
  • Maintains a professional appearance by; adhering to departmental dress code; well-groomed; wears ID badge at all times. Follows all guidelines ethical and proper use of computer equipment, including internet access. Keeps workstation tidy and well organized
  • Demonstrates reliability by maintaining a good attendance/punctuality record. Arrives to work on time and begins to work accordingly. Adheres to departmental guidelines regarding use of sick & vacation time
55

Pre-admissions Specialist Resume Examples & Samples

  • Collects and distributes necessary data by communicating and collaborating with Rusk Access registration staff and clinical liaisons, with Tisch and Rusk staff, with external referral sources, and with HJD Rehabilitation Services staff. Reviews all new and outstanding requests for Rusk admission daily, and ensures that they are assigned to Access registrars and clinical liaisons as necessary for insurance and clinical screening. Ensures referrals are logged, with data on the referral source, the outcome of screening, the assignment of a bed, and the outcome of bed assignment, including referral source and patient response, times for each step in the process, and any other data that will help evaluate and improve the outreach, referral and screening processes
  • Manages and maintains the databases and logs but is not responsible for all data entry work associated with them. An intern or volunteer may be assigned to assist with data entry under the facilitators supervision. Data about referrals will be entered by a clinical specialist, facilitator, or Access registrars, whoever first gathers a piece of data needed for the database or log
  • Coordinates and facilitates smooth and timely flow of admissions into Rusk, by facilitating communication with referral sources, insurance companies, and clinical liaison staff, and by scheduling and tracking admissions with the Rusk Access team and with Tisch and Rusk colleagues. Distributes referral for insurance verification, establishing priorities and distributing referrals in accordance with these priorities, in collaboration with Rusk Access colleagues and under the direction of Patient Access supervisors and directors
  • Coordinates with Pre-Admitting or Verification, and Patient Access leadership, to ensure that rehab benefits are checked on or before admission whenever indicated by the Tisch admitting diagnosis, as per procedures established by Patient Access leadership. Coordinates insurance and clinical screening to ensure that Tisch referrals are cleared for transfer and assigned beds the night before the requested date of transfer whenever possible. Coordinates insurance and clinical screening to ensure that external referrals are cleared for transfer and assigned beds as soon as possible. Works with Access registrars to assign beds promptly, review expected Tisch transfers for the next day, schedule morning transfers and pre-assign tentative beds
  • Pro-actively works toward goal of transferring patients from Tisch on the morning after a referral is made and cleared, and as promptly as possible. Works with Tisch referring staff (case managers, nurse practitioners, social workers, and others) to identify and propose solutions to communication and other referral issues. Ensures that status of referrals is communicated effectively to Tisch colleagues by the Rusk Access office. Works with external referring staff (case managers, nurse practitioners, social workers, and others) to identify and propose solutions to communication and other referral issues. Ensures that status of referrals is communicated effectively to external referral sources by the Rusk Access office
  • Uses independent judgment and initiative to identify and resolve issues. Accepts responsibility for quality and quantity of performance. Identifies and resolves problems with minimal input from senior associate representative. Participates in department performance improvement activities and work. Volunteers assistance to others in completing intra-departmental workload. Seeks information necessary to accurately complete all aspects of the jobs requirements, and accepts new challenges and opportunities for learning beyond daily assignment
  • Is knowledgeable of department and hospital goals, vision, and mission. Aligns work performance with institution goals, vision, and mission. Uses time-management skills effectively to complete all work assignments and adapts to work time/flow changes to meet the needs of the department and hospital. Makes decisions based on gathering and analyzing factual and objective data. Demonstrates alertness and adaptability of changing employee conditions, responds appropriately. Makes decisions in a timely, thought out manner. Identifies significant problems in intradepartmental and interdepartmental practices related to clinical criteria, financial criteria, and communications related to admissions, and proposes potential solutions
  • Communicates and works as an effective team with all internal and external customers. Coordinates with other staff members and all shifts to effectively complete tasks cooperatively in a timely way, sharing workloads, and identifying and resolving problems as a team. Provides and accepts assistance and constructive feedback to promote continuous improvement for all employees. Cooperates and communicates ideas, problems, suggestions, and messages with department leadership, co-workers, and all Hospitals Center Staff in a timely, courteous, effective and professional manner. Answers telephones in a timely, courteous and professional manner. Learns and communicates the policies and procedures of the department and NYU Hospitals Center. Participates in and provides data for hospital committees and meetings as assigned
  • Communicates verbally and in writing in an effective, clear, concise, and collegial manner. Works with bed coordinators, patient access staff, and other departments to promote improvements in communication, teamwork and admitting processes, and ensure appropriate bed assignments, staffing, and patient flow. Communicates issues, initiatives, and trends, and any problematic cases requiring administrative intervention, to department leadership
  • Cooperates and communicates effectively and harmoniously with supervisors, peers, physicians, NYU Medical Center colleagues, patients, families, and the public in a courteous and professional manner. Coordinates with all shifts and Patient Access work areas to effectively complete tasks cooperatively in a timely way, sharing workloads and identifying and resolving problems as a team
56

Admissions Specialist Resume Examples & Samples

  • High school graduation or G.E.D plus one year of full-time (or part-time equivalent) entry to mid-level administrative support and /or clerical experience in a customer service-oriented position or an equivalent combination of relevant education and experience
  • Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars and email. Microsoft Office Suite preferred. (Please list equipment and software used and types of documents produced.)
  • Demonstrated competence composing, formatting and proofing grammar, punctuation and spelling of business correspondence and general office materials
  • Demonstrated competence following established instructions and procedures with a high level of accuracy and attention to detail, as well as competence organizing and prioritizing heavy workloads and meeting tight deadlines with many interruptions, while maintaining a positive, effective and professional approach
  • Demonstrated competence using a large computerized database for large volumes of information entry, retrieval, maintenance and processing, with a high level of accuracy
  • Experience using Ellucian/Banner, or relational database
57

Regional Admissions Specialist Resume Examples & Samples

  • Assist with the attainment of enrollment goals by assisting with the recruitment of underrepresented students from key regions in the Midwest, including, but not limited to Detroit, Grand Rapids, Chicago, Milwaukee, and Minneapolis
  • Assist underrepresented prospective students from assigned states outside the Midwest through phone, electronic, and social media communication
  • Attend national and regional college nights and fairs
  • Develop and plan regional recruitment activities and events
  • Support recruitment events held by other Regional Admissions Managers throughout the state and/or region
  • Plan and host group visits to campus for key recruitment events (Open House, Preview Day, Women in Computing Day) and/or as deemed necessary
  • Develop and maintain contacts with prospective students, principals, and counselors at key high schools and community-based organizations
  • Regularly correspond with students, parents, and school personnel
  • Prepare and give presentations to small and large groups
  • Serve as the University representative at meetings hosted by community-based and regional organizations that provide outreach and/or scholarship opportunities for underrepresented students
  • Contribute ideas and recommendations for the development and implementation of admissions recruitment programs
  • Develop and foster relationships with Michigan Tech alumni living in key regions who can assist with recruitment and outreach
  • Process applications for admission received at on-site admission programs
  • Travel through the state and/or region as needed
  • Attend required annual staff meetings on campus in Houghton, Michigan for one week in August and two days in Chicago in January
  • Participate in conferences, workshops, and meetings that provide information or opportunities to assist in improving or increasing the effectiveness of recruitment and enrolling undergraduate students
  • Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives
  • Apply safety-related knowledge, skills, and practices to everyday work
  • Experience working in undergraduate admissions, higher education student services, or closely related area
  • Experience using personal computer and software packages including advanced features of Microsoft Word, Excel, and PowerPoint
  • Proven ability to solve problems using logic and reasoning
  • Graduate of Michigan Technological University and/or affinity and experience with the University
  • One or more years of admissions experience in higher education
  • Working knowledge of undergraduate admissions and recruitment practices at a four-year institution
  • Demonstrated ability to interact professionally with diverse individuals and groups
  • Experience working with high school students
  • Experience with social media sites, strategies, and messaging
  • Understanding of financial aid practices within higher education
  • Experience working independently with limited supervision
  • Experience planning and coordinating events
  • Excellent oral/written communication, customer interaction, and interpersonal skills
  • Demonstrated ability to be highly self-motivated and work independently without direct supervision
  • Ability to analyze data to drive recruitment strategy
  • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
  • Proven competence in managing multiple tasks and competing priorities
  • Demonstrated ability to give dynamic and engaging presentations to small and large groups
  • Demonstrated knowledge of secondary school and community college educational systems
  • Demonstrated ability, willingness, and enthusiasm to travel throughout the state and region
  • Demonstrated ability and willingness to work flexible hours, including nights and occasional weekends
  • Possession of a valid driver’s license and demonstrated ability to comply with Michigan Tech vehicle-use requirements
  • Demonstrated ability to live or relocate within the recruitment territory
  • Demonstrated ability to use judgment when dealing with confidential information
  • Positive attitude toward innovation, creativity, and a sense of humor
  • Demonstrated commitment to contribute to a safe work environment
  • Demonstrated knowledge of Michigan Technological University and/or university procedures
  • Demonstrated ability to build relationships with students, parents, staff, advisors, teachers, and guidance/career counselors
  • Demonstrated ability to frequently lift and/or move up to 40 pounds
  • Employee Safety Overview
  • Anti-Harassment, Discrimination, Retaliation Training
  • Annual Data Security Training
58

Admissions Specialist Resume Examples & Samples

  • Perform other job-related duties and special projects as assigned
  • Attend training and maintain skill currency as appropriate to safely and effectively complete assignments
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing
  • Ability to interpret, communicate and apply policies and procedures
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines
  • Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email
  • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures
  • Demonstrated skill in an institutional/educational environment utilizing a customer-oriented and service-centered attitude
59

Freshmen Admissions Specialist Resume Examples & Samples

  • Collaborates and works with leadership to achieve university enrollment objectives for freshman students
  • Initiates and develops recruitment relationships with prospective students and families through regular phone calls, emails, mail and in-person interactions
  • Initiates and develops recruitment relationships with high school contacts and partners through regular communication via phone, email, mail and face-to-fact interactions
  • Works with various ASU departments and offices to coordinate as effective diversity of recruitment presence in the area
  • Monitors recruitment and enrollment trends from assigned territory. Report and make recommendations to adjust strategies to reach assigned enrollment goals. Maintains and manage territory and student information in a CRM and student information system
  • Attend and participate in meetings and training sessions designated by supervisor
  • Work with transfer, international and graduate admissions staff to ensure synergies within ASU Admission Services
  • Experience with student recruitment and admission practices
60

Admissions Specialist Resume Examples & Samples

  • Accurately gathers demographic and Billing/Insurance Information to ensure Medical Records/Billing Processes flow efficiently
  • Accurately inputs information to computer system to include scanning when applicable
  • Ensures proper consents are signed by applicable involved parties
  • Remains compliant with proper documentation with regards to history of account
  • Uses AIDET in their interaction with patient
  • Ensures proper use of THR scripting for consents
  • Maintains the minimum registrations per hour so that patients are not waiting
  • Minimal or no negative Press Ganey scores or comments