Field Services Resume Samples

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TJ
T Jerde
Tyreek
Jerde
33381 Reichel Run
Boston
MA
+1 (555) 990 5447
33381 Reichel Run
Boston
MA
Phone
p +1 (555) 990 5447
Experience Experience
New York, NY
Field Services
New York, NY
Braun-Bailey
New York, NY
Field Services
  • Gaining customer insights by chemical analysis on site and interpreting results to provide recommendations to improve the quality of water treatment
  • Assist customer in scheduling maintenance and workload
  • Provide local direction / management of other Schneider-Electric personnel/contractors engaged on site team
  • Extract and analyse data using digital technology to drive product strategy and improve performance. ( iService )
  • Provide feedback to other GE teams for updates to work scopes, engineering practices, component quality and functionality, design changes and shop processes
  • Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
  • Performing customer service and account maintenance duties for established customers
Philadelphia, PA
Manager, Field Services
Philadelphia, PA
Thompson-O'Conner
Philadelphia, PA
Manager, Field Services
  • Drive continuous improvement of procedures and provide recommendations to improve service delivery
  • Develop and manage implementation plans for customer and internal projects to effectively execute business strategy and plans
  • Manage vendor relationships and service levels with the brokerage clearing platform (Pershing) and consolidated statement provider (Albridge)
  • Provide on-site dealer presence to support closing the sales, dealer set-up and orientation, dealer retention and deeper product penetration
  • Responsible for reporting and metrics for assigned territory, including WIP, HOLDS, EW, Accepted Referrals, PCSR. Provides recommendations based on reporting
  • Provide day-to-day operational and supervision of field services team
  • Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations
present
Phoenix, AZ
Field Services Specialist
Phoenix, AZ
Bogisich-Graham
present
Phoenix, AZ
Field Services Specialist
present
  • Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner
  • Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
  • Works as a member of the implementation team when turning up new services or expanding existing services
  • Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication and software utilization
  • Analyze tickets for root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination
  • Provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
  • Provide day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Towson University
Bachelor’s Degree in Engineering
Skills Skills
  • Good to very good knowledge of client and server hardware and SAN
  • Good knowledge of Windows Server 2008/2012, Active Directory and Exchange Server, Microsoft certification (MCSE/MCITP) desirable
  • Good knowledge of VMware virtualisation in systems requiring high availability including experience of how to manage/administer virtual machine
  • Proficiency with basic Process Control Communication protocols such as 4-20ma, Modbus, Hart, etc
  • Very good knowledge of network protocols and services (LAN/WAN routing, switching, tagged VLAN, firewalling, VPN, SIP, DNS)
  • Be able to work quickly under pressure without supervision
  • Reliable, conscientious and good analytical reasoning skills
  • Demonstrate the ability to work independently with minimal direction and be able to complete tasks assigned on the project
  • Most have good organizational skills and keep good records
  • Ability to work independently and as part of a team, strong communication skills
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15 Field Services resume templates

1

Specialist, Field Services Resume Examples & Samples

  • MAJOR RESPONSIBILITIES
  • Lead technical project testing making recommendations for improvements or upgrades to hardware, software, set ups and evaluations. Work with external vendors to ensure hardware and/or software meets project specifications. Perform end user device installation and support
  • Troubleshoot advanced hardware or software issues related to either upgrades or escalated restorations that are recognized to be exceeding the Service Level Agreement, applying trade specialty skills and knowledge. Provide detailed documentation of the resolution. Develop standards and procedures for each specialized area’s knowledge base and maintain current updates
  • Organize and provide work direction for events and projects. Instrumental in providing technical support and training to the staff for all events and project components
  • Monitor Restoration and Request system and ensure escalation of priority issues to the proper level to ensure timely resolution. Maintain adequate inventory of spare parts, RMA, of hardware and control of the software licensees and software with system in place
  • 5 to 7 years knowledge of personal computers, networking, Microsoft Windows OS, and Active Directory. Microsoft Office products, MAC products and various other types of Office programs a plus, Knowledge of various Point of Sale applications a plus
2

Field Services Leader Resume Examples & Samples

  • AIMS/COMS knowledge
  • Strong excel, word processing and power point skills
  • Strong credit expertise – knowledge of credit, risk, process, collateral, legal and security issues
  • Clear, concise, and effective written & oral communication
3

VP Field Services Resume Examples & Samples

  • BA/BS with strong academic record
  • At least 5-10 years post-college experience at a top-tier Wealth Management Firm
  • Strong project management ability
  • Excellent problem-solving and analytical skills and strong business judgment; distinctive thought leadership
  • Solid communication and interpersonal skills
4

Field Services Specialist Resume Examples & Samples

  • Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
  • Must be a team player with the ability to learn from and share knowledge with others
  • Will be required to work shifts, weekends and statutory holidays as well as participating in on-call off-hour service demands
  • Capable of working physically demanding tasks, which involve lifting, carrying and climbing
  • Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience
  • Skilled in the use of various Digital, IP, and Analogue test equipment
  • Experience with Internetworking/Data and VoIP technologies
  • Trained or certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
  • Experience with routers, switches, ADSL modems
  • Experience involving Avaya/Mitel/Cisco key/PBX systems and applications
5

Field Services Internship Resume Examples & Samples

  • Installing and servicing equipment and software at customer sites
  • Solving customer queries
  • Arranging delivery and removal of equipment using proprietary software
  • Ensure all your requests are logged and updated daily using our proprietary ticketing system
6

Manager, Field Services Resume Examples & Samples

  • Leads by example, and maintains key relationship with key stakeholders and internal business customers. Oversees the service requests, incidents, and problems. Manages and coordinates urgent and complicated support issues. Monitors and manages the ticket queue and remains hands-on to participate in escalated calls as needed. Acts as the escalation point for all requests and incidents
  • Performs problem management - root cause analysis and communicates appropriately to stakeholders. Oversees solutions ensuring top quality solutions are available to staff. Develops quality goals, performance expectations and metrics to measure the team’s performance. Mentors team members to develop them professionally in their job role.Advises management with regards to situations that may require additional client support or escalation
  • Reviews feedback to improve services, tools and supports experience. Supports hardware including: PCs, MACs, POS, handheld equipment and various hardware platforms. Schedules employees team member's work times and provides backup support on an as needed basis. Interacts with internal, external customers
  • Provides weekly status reports to IT management. Ability to be a creative thought partner with business stakeholders, service providers, and related technology teams. Provide creative technical solutions for all aspects of support activities and projects
  • 2 years of experience in service management capacity and 5 years of experience in IT technical support
  • 2 years’ experience in facilitating and leading software asset management programs
7

Field Services Technicians Resume Examples & Samples

  • Abilty to manage simultaneous and conflicting priorities in an effective manner
  • Ability to manage to and meet deadlines
  • Ability to identify and protect confidential information
8

Senior Field Services Resume Examples & Samples

  • Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
  • ITIL qualification and MCP certification is preferable but not essential
  • Bachelors degree in computer science or related field and/or equivalent combination of education and experience
9

Field Services Resume Examples & Samples

  • Answers calls and responds to emails from customers
  • Responsible for event monitoring and incident management. Ensure proper and timely logging and updates of service requests and incidents till resolution
  • Identify and escalate high severity incidents to Regional Support Engineers to achieve prompt resolution
  • Ensure that the operational status of designated solution is meeting or exceeding the uptime guarantee
  • Provide advanced, total system-level troubleshooting, maintenance and service support needs on designated solution
  • Maintaining daily communication with doctors, radiographers and PACS administrators on solution issues to ensure timely follow-up and resolutions leading to customer satisfaction
  • Keeping up to date on administrative responsibilities such as ensuring customer information is up to date, maintaining customer service logs and internal service records
  • Requires Bachelors Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks, databases, and/or desktops
  • Excellent communications and interpersonal skills; demonstrated ability to effectively interface with cross-functional teams
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences communications to achieve the desired results achieving high customer satisfaction
  • Intermediate working knowledge of PC and standard PC software including Microsoft Office and database programs
  • High degree of self-motivation and ability to work independently
  • Ability to communicate using English and local language
  • Bachelors Degree. Exposure or experience in Microsoft SQL Server and/or Oracle database management
  • 1 year minimum experience working in a healthcare IT environment
  • Superior ability to deal effectively with customers, peers and management
  • Working ITIL/ITSM experience
10

RTS / Escalation Manager Field Services Resume Examples & Samples

  • Serve as internal and external point on critical incidents and ensure customer impacted issues are resolved as expediently as possible
  • Lead conference bridges for outages and critical events
  • Participate and support Predix P1 tickets
  • Lead resolution (and subsequent product feedback) of Field Vision P2 and P3 tickets
  • Communicate notifications for critical incidents and events to internal and external audience
  • Co-ordination with various teams like Technical Operations, Infrastructure Support, Engineering, Product Management and external vendors to assure timely and within SLA incident resolution
  • Keep track of multiple issues and details in near real-time, tracking action items from meetings and follow-ups with various parties
  • Drive support and development resources to quickly and efficiently resolve technical issues
  • Help with trend analysis of problems and RCAs for feedback into the product teams
  • Generate monthly & quarterly metrics & dashboards for customers and other internal stakeholders
  • Periodically review all customer ticket submissions to ensure our support is effective and high quality
  • Collaborate and build Support Team infrastructure tools, reports and processes to ensure a high touch client experience
  • Use project management methodologies and tools to communicate project status, improve progress visibility, and facilitate decision making at all levels of the organization
  • Lead essential key milestones meetings to align resources around common objectives (sprint milestones, war rooms, etc.)
  • Create and distribute key communications using a variety of channels; email, social media, blog, newsletters etc
  • B.S or M.S in a technical field, such as Computer Science or Information Systems
  • 10 years of experience in the technology space with 5+ years of experience as a project manager or support manager with teams of 5 or more in a cloud or hosted software company
  • Strong experience in a global customer support organization, working with multiple time zones, with a widely distributed support team
  • Experience in writing technical documentation a plus
  • Strong presentation skills and hands-on knowledge in working with PowerPoint, Excel, Tableau to develop reports and dashboards
  • Background and experience in emerging technologies in cloud, PaaS, and SaaS
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Interested in learning new skills and “push the envelope” with our products
  • Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as Rally
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Exceptional organizational skills, able to manage multiple work streams effectively and provide timely updates
  • Comfortable working with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
  • Collaborative can-do attitude and dedication to making the team successful
11

Field Services Operational Leader Resume Examples & Samples

  • Significant experience in Wind Energy service industry
  • Engineer, Techniker or Meister degree
  • Significant experience on Job Planning & Execution
  • EHS Responsibilities
  • Customer & 3rd Party management
  • Six Sigma Green Belts Certification
  • German and English language fluency
  • Ability to work and influence effectively across functions in a matrix environment
  • Ability and willingness to work and climb heights of 300ft or more
  • Ability and willingness to possess and maintain a valid driver's license
  • Ability and willingness to take initiative and work without direct supervision
  • Ability to read and understand schematic drawings
  • Ability to read and understand electrical drawings
12

On Site Field Services, Center of Spain Resume Examples & Samples

  • Provide service and support to customer sites within region and nationwide as needed
  • Coordinate functions with Field Services Management
  • Recommend appropriate procedural and/or policy changes that will help overall effectiveness
  • Travel to and remain at all assigned job-sites until assigned tasks are completed
  • Manage all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle if required and all EHS policies
  • Chemical Engineering Degree or similar education
  • Fluent in Spanish and English is a must. (Please note applicants that are not native or fluent in Spanish will not be considered)
  • Tasks oriented
  • Customer focus
  • Availability to travel extensively
  • Fluent in Portuguese language
13

Field Services Resume Examples & Samples

  • Provide technical direction in an advisory capacity to railroad hourly and management employees
  • Provide clear direction on maintenance and troubleshooting tasks including all appropriate documentation
  • Interpret and ensure adherence to GE work scopes and MI’s
  • Administer locomotive warranty material through troubleshooting, inspection and validation
  • Manage warranty material inventory stock and replenishment
  • Encourage and maintain safe work environment
  • Responsible for compliance with local regulations and specific local customer safety and HSE/EHS policies
  • Provide feedback to other GE teams for updates to work scopes, engineering practices, component quality and functionality, design changes and shop processes
  • Secondary education in Engineering or applicable technical training or primary education together with 5 years applicable experience in industrial operation
  • Willingness to work various shifts, various days
  • Experience and proficiency with a PC, email as well as Microsoft office applications
  • Ability to work in railroad locomotive shop environment
  • Professional demeanor and appearance representing GE Transportation to multiple customers
  • Ability to travel regionally and internationally up to 25% of the time
  • Ability to speak, read and write English fluently
  • Technical experience in a maintenance or production environment
  • Rail industry knowledge and work experience
  • Experience in a customer service role
  • Effective team contributor and member
14

Field Services Resume Examples & Samples

  • Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
  • Provide on-site interpretation of data and technical instruction
  • Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
  • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
  • Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
  • Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
  • Assist customer in scheduling maintenance and workload
  • Assure that equipment and parts meet established schedules
  • Review reported malfunctions and identify / analyze any undesirable trends
  • Make recommendations on findings
  • Review effectiveness of maintenance actions in order to identify training needs
  • Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
  • Bachelor’s degree in Engineering is preferred
  • Proven analytical and quality improvement ability
  • Able to interface at all levels of the organization both internally and externally
15

Manager, Field Services Resume Examples & Samples

  • 10 or more years of experience in IT field with progressive leadership required
  • 5 or more years of managing a large desktop support team required
  • 1 or more years of experience successfully leading medium to large MAC projects required
  • 5 of more years of experience support Microsoft Operating Systems required
  • ITIL v3 Foundations Certification preferred
  • Experience with SCCM and ServiceNow a plus
  • Ability to work with business and technology leaders to perform SWOT analysis and set repeatable, measurable team goals
  • Demonstrated understanding of industry standards and core banking technologies
  • Requires willingness and ability to adapt to organisational changes in order to support the use of current and future technologies
  • Must posses excellent communication skills and the ability to problem solve issues
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times
16

Field Services Techncian Resume Examples & Samples

  • Reads and interpret complex schematics, engineering drawings, work orders, technical manuals, and specifications
  • Initializes and determines readiness of electronic devices for correct operations
  • Analyzes and interprets device operations for malfunctions, replace spares, troubleshoot faults after isolation and repair modules with component parts
  • Prepares and maintains appropriate and required records
  • Use general purpose test equipment, basic hand tools and special tooling as required
  • May order replacement spares and parts from vendor parts list
  • May serve as Lead and assume additional responsibilities as assigned
17

Field Services Director Resume Examples & Samples

  • Manage a geographically dispersed team of field support analysts delivering desk-side computer maintenance support
  • Provide management oversight to the Decision One Service Desk to ensure high customer satisfaction and incident and service request performance against SLAs
  • Manage all service desk ticket queues to ensure tickets are assigned correctly, workloads are adjusted, ticket metrics are achieved, and customer satisfaction is to the expected level for the business
  • Serves as Vencore Incident Manager for all Severity 1 incidents from initial identification, thru closure and root cause analysis
  • Selects and hires candidates for positions within department, conduct performance evaluations and salary reviews
  • Work with business and technology leadership in prioritizing and achieving strategic objectives, and defining short and long term objectives for delivering efficient and effective help desk and workstation support services. Regularly communicate status of program to all impacted stakeholders
  • Develop, refine, and document help desk and deskside support policies, procedures, diagrams, and drives their implementation and use
  • Manage the budgeting and renewal of all help desk and field support related contracts
  • Ideally possesses an active TS/SCI clearance or must be able to obtain
  • EDUCATION REQUIREMENTS: Bachelor Degree from an accredited university in business or IT related discipline (may substitute with a minimum of 16 years of IT engineering and supervision experience)
18

Field Services District Manager Resume Examples & Samples

  • Evaluate and improve associate performance through systematic feedback and documentation
  • Monitor performance through field-automated management reporting system and call auditing
  • Ensure quality oriented and timely PM completions, start-ups, and service calls
  • Participate in the recruitment of new associates who meet Liebert Services specifications
  • Submit and administer timely performance appraisals for field associates within work group
  • Ensure equitable distribution of workload assignments for field associates
  • Schedule vacation/personal days
  • Maintain overtime control. Review and approve expense reports
  • Manage all customer accounts in their territory
  • Cultivate a positive, proactive working relationship with all sales reps, both internal and external
  • Responsible for communications and support of Liebert Services policy and mission. Must represent Liebert Services management objectives
  • Administer incentive program. Make recommendations for merit increases and promotions
  • Develop and schedule technical training plans for subordinates to meet customer needs
  • Conduct local communication meetings
  • Inventory Management (cycle counts)
  • Ensure quality control and ISO adherence within work group
  • Ensure adherence to all safety and accident reporting programs and policies
  • Supply proper tooling and equipment for new hires and associates within the work group
  • Must function as Coach/Leader/Motivator to promote positive morale within work group
  • Bachelors Degree in Business or equivalent experience
  • 3-5 years General Management/Supervisory experience
  • 3+ years of field service experience
  • Electrical (Power) or electronics background
  • Working knowledge of Microsoft Office products – Word, Excel, etc
  • SMS experience or service management system experience a plus
  • Work with minimal supervision
  • Supervise a decentralized environment
  • Require ability to maintain overall productivity in an interrupt driven environment
19

Director Projects & Field Services Resume Examples & Samples

  • 10 years of relevant Management experience as a contractor, Professional PM, Superintendent or Installation manager
  • HVAC/R experience and/or training preferred
  • Excellent communication skills internally, with Contractors, vendors and Customers
  • Negotiation and buyout skills
  • Systems experience in PM & purchasing (Primavera, MS Project, Oracle, etc.)
  • Experience in retail food and/or dry retail construction management preferred
  • Demonstrated leadership competencies
20

Nuclear Field Services Co-op Resume Examples & Samples

  • Strong commitment to a career in field service engineering and a career with GE Hitachi Nuclear
  • Previous Nuclear Power Experience
  • Listens, consults others and communicates proactively
21

IT Field Services Tecnician Resume Examples & Samples

  • Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
  • Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Overall knowledge of all Windows based operating systems including Windows 7
  • Familiarity with workflow and with ticketing systems
  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Excellent customer service skills with ability to interface at all levels of the organization
  • Ability to work independently and perform in a collaborative, team based environment
  • A+ certification preferred
  • MCSE/MCP is a plus
  • Previous IT infrastructure experience in Airline/Airport environment is a plus
  • Must possess the ability to lift at least 30lbs
  • Travel as required
22

Field Services Resume Examples & Samples

  • Learning and maintaining awareness of all safety and environmental practices
  • Performing customer service and account maintenance duties for established customers
  • Gaining customer insights by chemical analysis on site and interpreting results to provide recommendations to improve the quality of water treatment
  • Extract and analyse data using digital technology to drive product strategy and improve performance. ( iService )
  • Support for costing of maintenance contracts Participation in Piloting and Field trials
  • Trouble shooting
  • Project scoping, costing and co-ordination
  • Acting as a knowledge resource to customers, using GE technology to solve identified water treatment needs, including customer reporting and data processing
  • Partnering cross-functionally within the organisation to optimise our solutions offering
  • Assisting with generating new sales by accompanying experienced sales representatives to understand the business and sales approach of the organization
  • Preparing sales calls, including research, proposals/contracts, summaries of sales activities and follow-up
  • Chemistry, Chemical Engineering, Microbiology, Mechanical or Environmental Engineering degree - or equivalent knowledge or experience
  • Short job experience in water/process treatment company or industrial plant (steel mill, power plant, chemical plant [with Petrochemical and/or Refinery background]) is a plus
  • Possession of a valid driving licence
  • Computer literate in Microsoft Office packages
  • Fluent in English, in-country language and ideally other foreign languages
  • Mobile within assigned region/country. Availability to relocate to assigned area within the country
  • Flexible, adaptable, self-motivated and enthusiastic
  • Passion for our water treatments
  • Previous experience working in a water or process treatment company or industrial plant (steel, power, chemical) is an advantage
  • Previous experience abroad (e.g. studies, practical experience, work & travel)
  • Proven time management and organizational skills to quickly identify and prioritise issues, create solutions, meet deadlines and anticipate future needs of the business
  • Strong decision maker with the ability to exercise independent judgment consistent with department guidelines
  • Self-starter, proactive, able to work independently with minimal direction
23

Field Services Resume Examples & Samples

  • Installing and supporting extremely complex end user computer hardware and software to meet the business requirements of the client's customers. Computer hardware encompasses a broad range of end user hardware, from networked PC's and workstations to laptops and personal digital assistants, networked printers and other peripheral hardware. Computer software encompasses operating systems, telecommunications, database management, client server, E-mail, Internet browser, personal information management, asset management and office automation software. Consultant may be required to perform reimaging and staging of equipment
  • Integrating individual computer systems into the overall computer network. The client computer network is a complex multi-vendor information technology environment. The consultant mainly acts as a field support technician to other client personnel and moves and sets up equipment for large-scale IT Projects. Lifting up to 40lbs, relocating equipment and extensive walking is a very high percentage of responsibilities. The computer systems supported are critical to meeting the business requirements of the organization
  • Performing personal computer setup, upgrade, installation, and/or post installation support duties. Duties include setup of hardware, prepping & maintenance, and moderately complex PC system and network configuration testing. Duties may include customer orientation with their systems, diagnosis of hardware and or software malfunctions, problem resolution and collecting end user hardware asset information may also be required
  • Signing a confidentiality statement and abiding by the policy at all times while consultant is under the employment of the client
  • Trouble-shooting the most complex hardware issues over the phone
  • Performing computer setup, upgrade, and installations
  • Experience answering "how-to" questions
  • Wide-range of desktop support and system
  • Performing systems and network configuration
  • Diagnosing of hardware or software malfunctions and problem resolution
  • Testing and support of commercial off-the-shelf
  • Knowledge with problem resolution in person and via remote access for the following devices: (Blackberry, PDA, Treo, PC Security, Scanners, Printers)
  • Experience using an online ticketing system, e.g., Peregrine Service Center, Remedy, etc
  • Answering questions and resolving issues for client's using remote access
  • Experience working on Hardware/Software deployment project teams
  • Use of office automation software to document and convey information to others
  • Exceptional organizational, oral and written communication skills
  • Ability to work independently and to take initiative to accomplish required tasks
  • Knowledge of general computer architecture (CPU, memory allocation, peripheral devices, I/O, etc.), principles of networking technologies, personal computer hardware components
  • Experience with PC configurations, specifications, and simple troubleshooting techniques
  • Experience working as a Project Lead
  • Experience working with State of California
  • Experience working in Government entities
24

Field Services Methods Developer Resume Examples & Samples

  • Standardize, develop, and improve content of 60 Hz GT oOEM (Gas Turbine, other Original Equipment Manufacturer) field procedures and methods
  • Collaborate with PS Engineering and Training teams to develop methods and training for New Product Introduction (NPI) including new units and new outage tooling
  • Collaborate with GT oOEM (Gas Turbine, other Original Equipment Manufacturer) Product Line to develop field procedures for 60 Hz GT oOEM products
  • Follow the FP revision process, implementing valid field procedures recommendations from Field Execution teams
  • Collaborate with FFA (Field Force Automation) and ELC (Energy Learning Center) teams as a key contributor to requirements for next-generation digital field procedures solutions
  • Collaborate with Productivity Engineering to update field procedures as required for NPI tooling development
  • Collaborate with regional Field Engineering teams to simplify and improve field procedures
  • Implement Corrective Actions from that require field procedures changes
  • Collaborate with Field Engineering to document oOEM field Best Practices in use today
  • Technical degree or applicable technical experience
  • Significant career experience in Field Services, Engineering, Maintenance and / or Field Engineering
  • Strong English language communication capability, both verbal and written
  • Field Engineering experience on Siemens, Westinghouse, Mitsubishi, Toshiba, or Hitachi GT’s
  • Domain knowledge of Field Services requirements
  • Experience in writing technical procedures or documents
  • Resourceful and adaptive to change
  • Strong Customer Service mindset
  • Strong Project Management / Process Management skills
  • PC proficiency, web applications including advanced Excel and Word skills
25

Field Services Co-ordinator Resume Examples & Samples

  • Planning and managing internal and external engineer’s time through a range of diary management tools
  • Keeping the internal database up to date and recording information in real time
  • Maintaining accurate information of resource booking database, including reports, relevant documentation, and notes
  • Ensure appropriate paperwork & documentation is raised, and distributed to customers in a timely manager
  • Raising & distributing purchase orders for external contractors
  • Managing chargeable/lost days analysis for KPI metrics
  • Raising all site visit invoices on a weekly basis
  • Handling customer enquires/complaints in relation to orders/bookings
  • Assisting the project manager by prepping relevant paperwork and documentation
  • Contributing to the development of an escalation process for open queries
  • Solid understanding of Microsoft Office, including word, excel, outlook, PowerPoint, and Adobe PDF
  • Strong communication skills, written and oral
  • A mind-set, and eye for identifying problems, and ability to propose solutions
  • Knowledge of SAP or Big House would be advantageous, but not essential
26

AV Field Services Specialist Resume Examples & Samples

  • Create support documentation for AV systems including Asset Records, Control Flow Diagrams, Rack-Layouts, Troubleshooting Processes, and Room Designs
  • Self-motivated leader that can work independently on projects, as well as a team player working towards a common goal
  • Excellent customer communication skills
  • Infocomm (CTS-D) – and or 5 years of experience
  • Infocomm (CTS-I) – and or 5 years of experience
  • Adapts quickly to systems process and procedures
  • Ability to read and distinguish architectural blueprints
  • Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations
  • Strong organization skills and multi-tasking ability
  • Ability to train cross functional teams in support procedures to deliver on service standards
  • Understanding and experience with HTML and/or Wiki preferred
  • Must be able to support a flexible schedule (evening and weekend availability if necessary.)
  • Must have demonstrated analytical and problem solving skills
27

Field Services Resume Examples & Samples

  • Bachelor's degree from an accredited university or college (or a high school diploma)
  • Experience in a field service or maintenance position is a must
  • UF/MBR experience is an asset
  • Allen Bradley, GE Fanuc and Siemens basic programming knowledge is an asset
  • Able to interface at all levels of the organization, both internally and externally
28

Field Services Resume Examples & Samples

  • Working with Client to ensure allocation of appropriate site manpower, tooling and resources to successfully complete jobs on time, to budget and safely for all allocated projects
  • Provide interface between Client and SE support resources to ensure timely resolution of site issues
  • Ensure site project activities are scheduled and completed to client requirements and satisfaction
  • Provide local direction / management of other Schneider-Electric personnel/contractors engaged on site team
  • Provide technical support to Client on new technologies, solutions
  • Provide Engineering and Maintenance support on the Schneider-Electric automation systems
  • Undertake monthly H&S site inspections to promote Health & Safety culture and ensure the SE team comply with Client H&S policies throughout
  • Production of work packs for job engineers, including Risk Assessments, Method Statements and other documentation to meet customers requirements
  • Minimise level of downtime with Field Services team through pro-active management of resources
  • Ensure all site resources complete documentation required to enable customer invoicing
  • Support of wider activities within the Field Services team as directed by the Field Services regional manager
  • Demonstrate appropriate underpinning knowledge in the form of academic qualifications (eg Degree/HNC or equivalent)
  • Have experience of electrical industry
  • Have supervisory experience
  • Hold a full driving licence and passport
  • Possess good written and verbal communication skills
  • Good working IT knowledge, including Microsoft Office
  • Have good inter-personal skills
  • Basic understanding of electrical site installation and test techniques
29

Field Services Specialist Resume Examples & Samples

  • Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication and software utilization
  • Provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
  • Provide day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs
  • Provide task management and technical/implementation support for selected business projects as directed by Field Services Lead
  • Inform and educate users on use of the tools at their disposal through various efforts
  • A Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or related discipline or 2+ years’ experience in equivalent IS/IT disciplines
  • Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts
  • Strong background in troubleshooting and supporting workstation and printer issues
  • Bilingual (French & English) is considered an asset
30

Field Services Specialist Resume Examples & Samples

  • Taking technical responsibility for clients’ projects
  • Designing network solutions and complete project tasks, e.g. carrying out installation, configuration and migration work as well as starting up systems at clients’ premises
  • Performing systematic and careful error analysis, including the development of new solutions and active involvement in problem, change and release management
  • Creating project and user documentation
  • Providing technical support as part of a team
  • Coordinating escalations, including escalating incidents to manufacturers and suppliers
  • Ensuring the fault-free operation of our clients’ IT systems
  • Training and supporting our clients
  • Providing technical support to our product management and sales teams
  • Qualified, professionally trained IT specialist, systems integrator or similar
  • Several years’ experience of working in network administration and systems integration in heterogeneous environments
  • Very good knowledge of network protocols and services (LAN/WAN routing, switching, tagged VLAN, firewalling, VPN, SIP, DNS)
  • Extensive knowledge of administering Linux systems (RedHat/CentOS) especially CentOS on command-line level
  • Good knowledge of VMware virtualisation in systems requiring high availability including experience of how to manage/administer virtual machine
  • Good to very good knowledge of client and server hardware and SAN
  • Reliable, conscientious and good analytical reasoning skills
  • Organised and meticulous working style with a target-driven approach
  • Ability to present complicated topics to clients in a structured manner
  • Ability to work independently and as part of a team, strong communication skills
  • Systematic, responsible and proactive approach
  • An interest in continuously developing your knowledge and skills
  • Good written and spoken English and German
  • Willing to travel in Germany and abroad, sometimes at short notice
31

AM / DM Execution Field Services Resume Examples & Samples

  • Sepam, Micom, Vamp, etc. Schneider Relay Programming
  • Relay retrofitment of Other or Schneider make with Schneider make
  • Relay trouble-shooting in case of malfunction
  • Feasibility study of LT breaker /MV breaker / Relay retrofitment including preassessment of site, measurements of panelboards and related dimensions
  • Preparation of B.O.M. with respect to site survey and assessment studies
  • Understanding client expectations and translating it into opportunity with best feasible option
  • LT breaker retrofitment activity
  • MV breaker retrofitment activity
  • Hand-on in trouble-shooting of LT/Mv breaker faults and wiring schemes
  • Sound knowledge of brownfield revamp projects
  • Conducting consulting studies like Energy audits, Harmonic studies, Arc-flash studies, MP4 study, etc
  • Co-ordination of consulting studies and training orders
  • Gap-less co-ordination amongst client and vendors
  • Strong co-ordination capabilities amongst various schneider teams like sales, tendering, project management, techno-commercial, finance, safety, factory, cross-function, lateral teams, etc
  • Shutdown co-ordination with client and vendor
  • Should possess Teamwork/teamplayer quality necessarily
  • Assisting design, tendering and sales team for site and execution related information
  • Willing to travel for short and long time
  • Keen on Quality output technically with client satisfaction and end-result requirement of the activity
  • Should understand the essence of time and impelement all possible methods within the framework of company policy to provide in-time services without any time delays and taking all possible measures to avoid Liquidated Damages to company
  • Understanding of cost impacts and working in the budget bound scenarios with attempts to take all the cost-saving measures applied without affecting quality
  • Conversant with reading and explaning wiring schematics and GA drawings
  • Getting approval of drawings from client
  • Studying PO, understanding customer requirements, our product features and co-ordinating drawing approvals within time-frames
  • Should be able to prepare and monitor bar-charts of projects
  • Raising purchase requests upon booking of orders
  • Following up for inspections, despatch clearances, deliveries and acknowledgements of material receipts with factory and client
  • Execution of activities as per the order at client sites
  • Preparation and getting MOMs signed from client and processing them for invoicing
  • Invoice submission and follow up for acknowledgement in co-ordination with sales team
  • Providing support to clear execution issues and expediting payments from client in conjunction with sales team
  • Understanding all aspects viz execution and commercial from PO. Initiating, leading Kick-off Meetings
  • Following up for commercial documents like Bank Guarantees, Letter of Credits, etc. with client, cross-function teams
  • Scheduling activities and keeping management/seniors informed
  • Carrying out all site related activities and documentations like gate-pass procedures, medical procedures, HR documentation, etc
  • Maintaing records of all concern order as per norms
  • Understanding of ISO activities
32

Manager, Field Services Resume Examples & Samples

  • Motivate teams to embraces new ideas
  • Lead the development and execution of strategic plans for Field Staff
  • Provide ongoing training, mentoring and guidance at all position levels
  • Collaborate with other departments to build strong relationships to ensure achievement of goals
  • Identify process improvements that positively influence productivity and profitability
  • Support and contribute to management efforts toward achieving strategic and financial goals
  • Directly contribute to and have a thorough understanding of the company’s goals and metrics (revenue, cost, profit, margin)
  • Ensure policies and standard operating procedures are monitored and updated to include Original Equipment Manufacturer and internal quality expectations and changes
  • Review and analyze customer and sales information to create action items that will result in achieving client objectives
  • Be knowledgeable of the Industry and Marketing
  • Partner with OEM field staff and assigned dealers to identify potential program enhancements and work with internal teams on creation/implementation of program enhancements
  • Perform face to face consultative selling to dealerships and field as needed
  • Demonstrate complete knowledge of all client products and services and provide guidance to dealers/OEM field on how client products and services can assist with growing their business
  • Provide on-site dealer presence to support closing the sales, dealer set-up and orientation, dealer retention and deeper product penetration
  • Develop and manage implementation plans for customer and internal projects to effectively execute business strategy and plans
  • Maximize customer retention and satisfaction producing measurable results. Ensure effective and efficient roll out of new business and other assigned projects. Strive to surpass goals
  • Offer innovative solutions and exhibit the ability to mobilize teams to implement
  • Fill in / cover open territories and/or positions as needed
  • Minimum of three (3) years of supervisory experience
  • Strong relationship management skills are essential, including the ability to relate successfully to people at all levels of business both externally and internally
  • Significant direct selling experience with proven and effective consultative-selling skills, in particular, sales to dealerships
33

Field Services Management Trainee Resume Examples & Samples

  • Assist with special projects pertaining to the day to day operation of the field services department
  • Prepare meeting agendas, minutes, PowerPoint presentations and reports
  • Develop metrics, tracking, and reporting tools to quantify field service performance and build efficiencies
  • Build and maintain positive relationships and rapport with internal employees, clients, and vendors
  • Perform field service specific research to enhance the department’s service offerings and gain competitive advantages within the marketplace
  • Perform general office administration and management functions
  • Learn to scope projects and provide project management support to the field services team as needed
  • Assist with management and growth of top accounts
  • Anticipate needs and be one step ahead at all times
  • College graduate with a Bachelors’ degree in Environmental Studies, Environmental Science, or related field
  • Willingness to travel to job locations within NY/NJ metro area
  • Must be comfortable wearing basic PPE, (i.e. steel toe boots, hard hat, safety glasses, FR clothing)
  • Excellent organizational, time management, listening, and follow-up skills
  • Enjoys working on multiple projects simultaneously, able to work accurately and effectively under pressure
  • Team player with the ability to interface with all levels of management within and outside the company
34

Field Services Agent Senior Resume Examples & Samples

  • We will rely on you to ensure that the logged requests are resolved and the service level agreement promised to the client, is adhered to
  • You will be required to identify and highlight areas of short-comings in our current processes, and suggest immediate action and recommendations
  • You will be the key person tasked with interpreting, analysing, tracking and managing requests and update task details accurately in order to keep the client regularly informed
  • An essential part of the job is to co-ordinate product requests and liaise with the appropriate team members in order to resolve issues
  • And much more.
35

Director, Regional Field Services Resume Examples & Samples

  • Manages the activities of the regional staff; maintains high standard of performance, as well as disciplines and recommends corrective action, when warranted
  • Partners with MST and the customer to define and implement the appropriate level of service
  • Meets with their customer to define/understand their business needs and translates them into acceptable solutions
  • Makes recommendations for increases and decreases in staff, and for hiring, promotions, and terminations
  • Plans, delegates and controls work assignments and special projects through direct reports
  • Identifies strengths and abilities in associates; initiates career planning discussions, creating development plans for their technical and professional growth
  • Partners with management team to provide the necessary resources to meet project deadlines and ensure that all projects are completed on time and under budget
  • Establishes specific work goals to be achieved by direct reports, evaluates performance, and conducts reviews
  • Keeps upper management and the customer well informed of progress, status and/or concerns for each project on a timely basis
  • Prepares and maintains budget for assigned region; controls expenses and capital expenditures; provides accurate forecasting, assists with project cost estimates and maintains the appropriate manpower levels within labor budget
  • Responsible for asset management and control within assigned region
  • Willingness to acquire and apply new knowledge and skills necessary to support POS, Communication, PC and other MST systems
  • Must have a minimum of 8 years experience in a key leadership/managerial role in a technical or services organization
  • Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs
  • Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and customers
  • Excellent analytical and problem solving skills. Strong resource planning and project management skills
  • Supportive leadership ability: mentor and coach, removes barriers, challenges staff and fosters team management
  • Strong decision making and negotiation/conflict resolution skills
  • Strong communication skills and organization skills
  • Ability to implement existing and new strategic business initiatives
  • Strong knowledge of PC’s, understanding and use of Windows Operating System, Windows Office products and communication software
  • Bachelor's Degree preferred and 10+ years of related experience or an equivalent combination of education and experience
36

Lead Field Services Specialist Resume Examples & Samples

  • Bachelor’s degree from an accredited university or
  • 2 year degree from a technical institution with at least 4 years’ experience in the RR or associated field; or
  • High school diploma/GED 10+ railroad experience or
  • High school diploma/GED 15+ years of military experience (in a basic electronics field)
  • Communications networking background
  • Strong business and commercial acumen
  • Ability to work effectively with minimal supervision
  • Strong interpersonal and leadership skills
  • Prior field engineering experience is preferred
  • Prior electronics repair experience is preferred
  • Prior experience analyzing data driving recommended changes
  • Knowledge of Rail Road industry products a plus
  • Certification and experience using ITIL methodology
  • Lean Six Sigma experience a plus
  • FEP program graduate is preferred (internal GE employees only)
  • Working knowledge of computer operating systems
37

Director Field Services Resume Examples & Samples

  • Minimum of 7 years experience with enrollment and eligibility
  • Minimum of three to five years people management experience
  • Minimum of two years experience as a Patient Advocate preferred
  • Strong communication skills with a wide variety of audiences
  • General knowledge of Microsoft Office
38

Field Services Specialist Resume Examples & Samples

  • Experience with routers, switches, ADSL
  • Trained or certified in one or more of the following: Avaya/Mitel/Cisco key/PBX systems and applications
  • Certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
  • Skilled in the use of various digital, IP, and analogue test equipment
39

Manager, Field Services Resume Examples & Samples

  • Creates a sense of urgency and culture to drive "platinum service customer experience" results by internal teams and/or third-party partners who deliver services as part of our operational capability
  • May host or drive service level measurement, monthly service level reviews to include supplier performance
  • Manages relationships and activities both internal and external across Macy's Inc
  • Leads and builds our culture – communicates, coaches, trains and shows a commitment to develop our employees in all business processes, hardware/software and computing solutions to drive employee growth and career development to achieve the organizational mission
  • Recognizes and celebrates individual, team and organizational results and accomplishments as a top priority. Is widely trusted: is seen as a direct, truthful individual
  • Removes barriers so direct / indirect reports can perform effectively
  • Effectively communicates technical and non-technical topics and builds effective networks with different teams or divisions of MST/Macy's Inc; understands how all the parts of the company work together
  • Fosters open communication by encouraging the expression of ideas and opinions
  • Assures smooth flowing, timely transmission of critical information. Oral and written communications is well organized, clear, accurate, grammatically correct and is adapted for the target audience
  • Listens to others without interrupting
  • Seeks clarification and confirms shared understanding when communicating
  • Operational Excellence – responsible for financial budgets and process discipline driving the "business of Field Services" functional components required to measure, change and deliver continuous improvement within the Field Services organization
  • Ensure that deadlines are met by effective planning, organizing, prioritizing and delegating work through metrics and talent for the business
  • Takes the initiative to drive change through behavior and words
  • Strategic agility through evaluation of the Field Services operating and financial models to drive best of breed delivery, cost optimization and resource development
  • Spends his/her time and the time of others on what's important; quickly zeros in on the critical issues; can quickly sense what will help or hinder accomplishing a goal
  • Coordinates and provides input along with the Field Planning and Project Management team in the development, staffing and on-time delivery of projects
  • Ensures engineering design support in conjunction with IFS and Application Development partners to meet business requirements
  • Provides timely status reports, updates and completion information to field personnel and leadership
  • Bachelor's degree and 8-10 years of experience in a key leadership/managerial role in a technical or service
  • Ability to read, write, and interpret documents
  • Basic math functions such as addition, subtraction, multiplication, division and analytical skills
  • Very strong analysis/troubleshooting skills. Strong partnering skills
  • Strong relationship and team building skills
  • Strong leadership skills, including ability to effectively develop the skills and abilities of team members, participate in decision making process on key issues (e.g. task assignment and scheduling, asset management and project strategies, etc.)
  • This position involves regular walking, standing, sitting, hearing, seeing, talking, climbing ladders/stairs, twisting, stooping, kneeling, squatting, crouching, bending from waist and knees, reaching above shoulders and overhead
  • The position also involves regular moving/pushing/pulling/carrying items under 45 pounds and lifting items under 45 pounds from floor to waist and waist above shoulders
  • Involves use of hands and fingers for writing, typing on a keyboard and using a mouse
  • May involve close vision, color vision, depth perception and focus adjustment
  • Outstanding customer focus. Strong sense of urgency. Ability to be flexible with changing circumstances and customer needs
  • Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and the customers
  • Excellent resource planning and time management skills
  • Proven ability to effectively lead, motivate and develop managers and associates through mentoring and coaching, removing barriers, challenging staff and fostering team management
  • Ability to model professional leadership skills and behaviors
  • Strong decision-making, crisis management, and negotiation/conflict resolution skills
  • Strong communication (both written and verbal), and organization skills. Ability to create, drive and implement strategic business initiatives
  • Ability to manage change effectively and maintain a flexible response to changing circumstances and customer needs
40

Director, Field Services Resume Examples & Samples

  • 7 years experience in one of the following areas: Healthcare management, social services, or related government agency
  • Minimum 3-5 years people management experience
  • Ability to demonstrate decisiveness and judgment in a wide range of situations
  • Basic mathematical knowledge and understanding of budgets
  • Strong follow up and organizational skills
  • Thorough knowledge of SSA/SSI disability, as well as other federal financial assistance programs and state and local government programs
41

Field Services Agent Senior Resume Examples & Samples

  • Able to have strong organizacional and follow-through skills
  • Able to prioritize incidents, multi-task and problem-solve, in order to provide telephonic support to our clients
  • Able to have a positive attitude, with an ability to resolve difficult customer issues
42

Manager, Field Services Resume Examples & Samples

  • 5+ years (including at least 1 year of leadership responsibility and two years of experience with enrollment and eligibility
  • People management experience preferred
  • Minimum of two years of experience as a Healthcare Representative preferred
  • Ability to work collaboratively within a team
43

Director of Field Services Resume Examples & Samples

  • Minimum 10 years’ service company operational/field management experience
  • Experience in mid-level management or above; technical background preferred
  • Successful track record of working with support departments
  • Willingness and desire to know, learn and understand the inner workings of the three service companies. Ability to analyze and understand the differences among the companies and provide appropriate support to each
44

Regional Manager, Field Services Resume Examples & Samples

  • Strengthen the team to embrace new ideas and independent thinking
  • Continually assess individual development levels and apply that knowledge toward retention efforts, continuing education, and opportunities for growth
  • Apply strategic thinking to lead teams to higher performance levels; challenge team to maintain or exceed client expectations
  • Maintain appropriate staffing levels and overhead costs to maintain program margins without compromising quality of service
  • Exhibit the ability to negotiate differences and resolve conflicts to mutual advantage
  • Regular travel is required
  • Bachelor’s degree (BA or BS) from an accredited four-year college or university
  • Minimum of five (5) years of related experience
  • Minimum of three (3) years of supervisory/team management experience
  • Excellent negotiation skills required
  • Proficiency in using Microsoft Office and Salesforce or other CRM databases
  • Mentoring and presentation experience
  • Must be able to work with all levels and backgrounds in a diverse workforce
  • Substantial knowledge of marketing and/or retail automotive business
45

Field Services Regional Manager Resume Examples & Samples

  • Deliver excellent customer service to internal and external customers
  • Ensures operations are done safely and in compliance with local, state and federal regulations
  • Responsible for managing and training new employees as needed to ensure safety, efficiency and profitability
  • Ensures all employees are properly trained and equipped with the necessary tools to be successful
  • Compiles and analyses various reports for decision making, management reporting and compliance
  • Responsible for departmental budget and business plan for functional area
  • Actively works with sales personnel to develop costs and operation plans of execution for potential Field Service projects; responsibility for completing the projects on the defined cost basis is a fundamental and vital aspect of the position
  • Identifies resource needs and provides justification
  • Troubleshoots and resolves complex problems
  • Computer skills including Microsoft Office Suite
  • Able to supervise and lead employees
  • Effective communication, both oral & written
  • Ability to provide external sales support to existing direct sales representatives and customer
  • 5 + years of related experience required
  • Previous management experience with budgetary and profit & loss (P&L) responsibility preferred
  • Proven ability to lead others required
46

Manager Field Services Complex Claims Resume Examples & Samples

  • Re-direct resources as needed to assist with underperforming or struggling teams
  • Manage requests for time off based on department policy to ensure customer business needs are met
  • Collaborate with on-site Change Healthcare leadership to foster a cohesive team environment and co-manage the PBA team
  • Develop and facilitate team building activities monthly to promote team unity and provide opportunity to team members to learn new skills
  • 4+ years experience in healthcare revenue cycle or similar area
  • 1+ years experience with remote team management
  • Hospital Business Office leadership experience preferred
  • Hospital Vendor management experience preferred
47

Lead Lmdw Field Services Resume Examples & Samples

  • Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of GTS services
  • Site delivery responsibilities expanded to MES infrastructure and integration of MES infrastructure with plant devices
  • Coordinates and acts as SPOC for complex service requests (e.g., MES, Lab and warehouse systems, End user devices, networking services, Collaboration)
  • POC for Level 2 (ISA 95 model) infrastructure
  • Interacts with LMDW personnel to problem-solve future-state requirements
  • Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum, LIMS, Tracksys. Etc.), as well as LMDW business knowledge
  • Interacts with multiple LMDW stakeholders – Execution systems, plant engineers and technicians and LMDW IT
  • Will be accountable for GTS services at LMDW sites
  • Maintains IT facilities ownership (e.g., local computer rooms)
  • Performs site-level DR, BCP, CMDB related to GTS services
  • Local representation/site support services for audit/HR investigations related to GTS services
  • Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
  • End user knowledge (e.g., training, technical writing) related to GTS services
  • Vendor management associated with Ricoh/Xerox related to GTS services
  • Support local AV systems and vendor management with AV integrator
  • Supports GTS financial reporting and analysis of site infrastructure costs
  • Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7)
  • Bachelor’s degree or equivalent and 5 years’ experience in delivering IT services
  • Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
  • Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)
  • Familiar with standard concepts, practices, and procedures associated with the ITIL framework
  • Preferably familiar with working in a Manufacturing Environment
  • Strong customer focus and service orientation
  • Strong analytical skills and sense of urgency
48

Manager, Field Services Resume Examples & Samples

  • Provide key leadership for Transamerica Financial Advisors (TFA) Pershing brokerage account platform and related systems
  • Provide critical support of TFA wealth management solutions within the FOLIOfn platform, including direct support of daily processes and internal control procedures
  • Improve field service and enhance advisor experience levels by analyzing key features of third party administrative platforms and recommending process deployments matched to field office needs
  • Utilize TFA’s full range of products and services, technology platforms and compliance requirements to deliver customer service levels tailored to business growth targets
  • Manage vendor relationships and service levels with the brokerage clearing platform (Pershing) and consolidated statement provider (Albridge)
  • Provide Operations project support as needed; work with Legal/Compliance regarding regulatory matters
  • Keep up-to-date on new rules and regulations (e.g. DOL, FINRA) governing firm procedures
  • Identify and develop operational service level metrics, including collection, analysis and reporting on operational impacts
  • Consult with TFA leadership team for planning and execution of projects and initiatives to meet firm-wide operational goals and objectives; assist in project budget management
  • Bachelor’s degree in business, finance or related field, or equivalent work experience
  • Five years of securities and/or financial services industry experience, including team lead or supervisory experience
  • FINRA Series 6
  • FINRA Series 7 and 24 (or obtain within six months of hire)
  • Thorough knowledge of the broker/dealer industry
  • Advanced understanding of broker/dealer operational platforms
  • Understanding of securities licensing and registration regulations
  • Communication and interpersonal skills for extensive interaction with producers, vendors, staff and management
  • Organizational skills and the ability to manage multiple responsibilities
  • Proficiency in MS Office tools
  • Knowledge of company policies and procedures for the broker/dealer
  • Experience with CEASAR back office system, Pershing NetX360, AWD Document Management, Topyx LMS, Laserfische/Synergy
49

Manager DMS Field Services Resume Examples & Samples

  • Manage relationship with multiple customers simultaneously through the implementation process
  • Manage up to 6 Project Managers
  • Manage day to day activities of Project Managers
  • Subject Matter Expert on DMS process
  • Subject Matter Expert on DMS technical functionality
  • Ability to troubleshoot and analyze DMS software and resolve client concerns independently
  • Responsible for budget spend and cost control of region and department
  • Development of process and procedures and collaboration with Implementation Operations Team
  • Mentorship and development of Project Managers
50

Specialist Field Services Resume Examples & Samples

  • Execution of various projects, processes and/or initiatives supporting identified strategic direction
  • Participates in industry sponsored organizations to promote Newpark’s goals
  • Develops laboratory test procedures to identify and resolve customer problems
  • Actively contributes to the development of best safety practices and standard operating procedures
  • Writes internal/external technical reports and contributes occasionally through patents, publications and presentations, documenting company technical achievements
  • Follows charters and goals for research, service in the field, training, product QA/QC and product development in the laboratory
  • Participates in customer/vendor interactions and technical exchanges
  • Responsible for the development and maintenance of specific core competencies and key supporting technologies
  • Operates safely in the laboratory environment. Knowledgeable of the chemical hygiene plan and the current laboratory safety standards
  • Performs experimentation with the minimal direction of technical leaders. Demonstrates creativity in solving scientific problems
  • Provides technical guidance to others and is consulted by colleagues with a high degree of confidence placed subject matter expertise
  • Contributes new products, designs, concepts, or techniques
  • Adheres to ISO standards
  • Provides accurate and precise data for each test performed while keeping errors and repeat testing to a minimum
  • Assists in training Mud School(s) and Customer Mud School(s)
  • Updates Management on project status, opportunities, challenges, etc
  • Performs self-supporting clerical duties including but not limited to filing, photocopying, faxing and mailing
  • Trains new lab personnel
  • Bachelors Degree in Science/Chemistry Field
  • 4+ years directly related experience at Bachelors level
  • 4-5 yrs experience in oilfield fluids development preferred
51

Field Services Specialist Resume Examples & Samples

  • Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication, software utilization and technology
  • Analyze tickets for root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination and provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
  • Provide on premise support for network devices and servers while adhering to established standards, procedures, and best practices
  • 5+ years of experience with PC/Windows, Windows 7/8.x, Active Directory, Microsoft Office suite (e.g. Word, Excel, Outlook, Lync etc.) and corrective maintenance hardware (Laptop, Desktops, Laser Printers and HHT)
  • Working knowledge of basic Local Area Network (LAN), TCP/IP and general networking concepts
  • Working knowledge of basic WINTEL environment, HP Servers (Hardware)
  • Basic project management experience is preferred
  • Experience working with Windows 10 and Office 365 is preferred
52

Team Lead, Field Services Resume Examples & Samples

  • O Provides direct oversight over multiple facilities’ desktop computing technologies and serves as a liaison between the facility employees/leadership and the Information Services (IS) department. Provides local administrative guidance and coordination to assigned teams
  • O Prioritizes workload and ensures proper coverage of Field Services staff, both locally and remotely, for all locations assigned. Provides follow-up to ensure issues are resolved by assigned Field Services team members
  • O Assists users with the use of all PH standard desktop hardware, software, and peripherals. Researches and resolves end user problems or issues often working with other parts of the I.S. organization and Presence Health (PH) vendors
  • O Installs and de-installs all PH standard desktop hardware and software (PCs, monitors, operating system, office automation suite, virus protections software, and systems management software). Installs all PH standard peripherals (scanners, printers, PDA’s, speakers, etc.). Upgrades all existing RHC standard hardware and software
  • O Replaces or repairs defective equipment and internal desktop related components. Maintains responsibility for proper spare part and loaner inventory
53

Manager of Maintenance & Field Services Resume Examples & Samples

  • Employee management and team building skills
  • Strong capabilities in bidding/estimating repair and maintenance projects
  • Knowledge of Exactimate and/or similar software
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an intermediate level
  • Knowledge of contract and vendor agreements
  • Knowledge of bid request and scopes of work
  • Ability to manage P&L’s with financial responsibility for the division
  • Knowledge of company policies, procedures and forms at a proficient level
  • Knowledge of State or local governmental safety requirements
  • Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of OSHA worksite and personal safety requirements
  • Confidentiality and discretion in the performance of all duties and responsibilities
  • Time management and time critical prioritization skills
  • High School Diploma or GED Required, AA or BA preferred
  • 3 – 5 years of directly related or closely related experience
54

Director of Field Services Resume Examples & Samples

  • Provide strategic leadership for the Field Services group and serve on the leadership team
  • Develop a regional service network to deliver rapid sales growth and exceptional service to the clients
  • Promote a culture of safety and ensure that all staff receive appropriate training on safety
  • Engage with the regional supervisors to provide leadership and support to ensure their success
  • Deploy a best of class field service solution leveraging mobile technology
  • Understand the client’s needs and develop service solutions to help ensure their success
  • Develop and maintain a mid-term road map for the expansion of the Field Services group
  • Build and deploy a best of class training solution for the team and clients related to equipment maintenance and troubleshooting
  • Develop a strong service team with a broad skillset to execute the near and mid-term plans
  • Assume full P&L and operational responsibility for the Field Services group
  • Create a culture of continually exceeding growth targets and improving service levels
  • Monitor and report on team performance and metrics
  • Travel up to 30% based on department, client, and personnel needs
  • Bachelor degree in business or technology
  • 10+ years of management and leadership experience
  • 5+ years of experience with Field or Maintenance Services
  • 5+ years of experience with Industrial Automation
55

Field Services Intern Resume Examples & Samples

  • Perform assignments requiring application of standard techniques, procedures and criteria to carry out engineering tasks. Assignments are designed to further develop judgment and understanding of professional and ethical responsibilities
  • Exercise judgment limited to developing details of work in making preliminary selections and adaptations of engineering alternatives
  • Prepare engineering related calculations and develop drawings and visual aids
  • Work under supervision of a project manager or senior-level team member
  • Conduct field activities with crews in sewer collection systems
  • Collect data for field activities and provide QA/QC as needed
  • Participate in field activities such as: manhole inspection, flow monitoring, CCTV and other sewer collection systems investigation techniques
  • Collect data electronically in the field using tablets or other field computers
  • Capable of using spreadsheet, word processing and standard office software
  • Basic knowledge of industry standard computer software for the position (examples include software such as CADD, HCS, AutoCAD, MicroStation, GIS, Hydrologic/Hydraulic models)
  • Ability to enter confined spaces
  • A university student that has more than one year of school remaining before earning a degree preferred, these students typically are Freshmen, Sophomores, or Juniors in university. Successful Interns may be eligible to return for additional internships
56

Field Services Rep-johannesburg Resume Examples & Samples

  • KNOWLEDGE/ EDUCATION
  • Relevant degree or diploma
  • Administration in an office environment would be an advantage
  • Honest and ethical
  • Must be computer literate at an intermediate level
  • MS Windows
  • MS Word
  • MS PowerPoint
  • IPad knowledge
  • Lateral thinker and solution orientated
  • Motivation, drive, commitment
  • Must be willing to work after hours when required
57

Field Services Rep Resume Examples & Samples

  • 2 year electronics degree/certificate or military electronic certification
  • 2+ years’ experience in field service of medical devices, aerospace or other highly regulated environment
  • Bachelor’s degree in Biological Science or Business
  • Understanding of Hospital operating room etiquette
  • Exposure to Medical device or other highly regulated manufacturing
  • Medical device service experience
  • 4+ yrs in equipment service and/or field service
  • Basic computer skills, i.e., MS Word, MS Excel, MS Outlook
  • Valid unimpaired drivers’ license
  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Frequent 2-handed lifting of up to 50 lbs. from floor to chair/table and from one to another surface at approximately the same level
  • Sitting, standing and/or walking for up to eight plus hours per day
  • Environmental exposures include eye protection, infectious disease and radiation
  • Frequently required to use hands to finger, handle or feel objects, tools or controls
  • Ability to effectively use a mobile phone, PC, keyboard and mouse
  • Frequent bending/stooping, squatting and balance
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
  • Must be insurable and maintain a valid driver’s license
  • Ability to travel extensively with ease (approx. 50% of time)
58

Field Services Rep Resume Examples & Samples

  • Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation
  • Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits
  • Be responsible for proper return of all defective inventory for replenishment
  • Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary)
  • Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order
  • Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory
  • Generate customer interest and communicate to Service Marketing Representatives in some cases
  • Generate and communicate sales leads to respective sales representative for new product or disposable opportunities
  • Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K
  • Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect
  • This is a Residence based position. Candidate must reside in the Baltimore Metro Area
  • Associate’s degree in Electronics, IT Networking, Computer Science or relevant discipline with 2 years of applicable experience or Bachelor's degree in relevant discipline with 0 years of applicable experience or Equivalent Military Experience/Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of a degree
  • Technical trade skills in areas such as soldering, electrical installation and troubleshooting
  • Prior experience in a customer facing role
  • Demonstrated ability to work in a fast paced self-directed environment
  • Good verbal and written competencies along with flexibility and good judgement
  • Ability to prioritize workload and tasks to maximize revenue
  • Proficient in Microsoft Office product suite and confortability in using company specific databases and CRM systems
  • Ability to travel within assigned territory and nationally, at times overnight and extended time periods
  • Must hold a valid driver's license
  • Must reside in the Baltimore Metro Area
  • Demonstrated knowledge of Medical Device and Radiology business
  • Prior experience in a Field Service Role and/or regulated industry
59

Manager Field Services Resume Examples & Samples

  • A Bachelor's degree in Computer Science, Information Technology or related discipline required
  • 7+ years of previous experience in a healthcare setting preferred
  • 3+ experience in Computer Operations
  • Experience in a desktop support position including help desk and a microcomputer environment is preferred
  • 7+ experience in a direct support help desk environment. Must be able to demonstrate proficiency in TCP/IP, Win9x, Windows NT, Microsoft Office Window Operating Systems, and VoIP technologies, Compaq server hardware and NetWare/NT Server/NT
  • 5+ experience with network administration as well as systems administration
  • 7+ experience with minicomputers utilizing database technologies, such as Hewlett-Packard, IBM RS6000, and UNIX
  • Certification in A+; Net+; MSCE required
  • 2+ Leadership Experience in IT Support Organization
  • 5+ years strong project Management Skills
  • Strong project Management Skills
  • Demonstrate well-developed organizational, written communication and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
  • Experience in providing audio-visual/television services which include AV support, CCTV, and TV/Video production in a professional or medical environment preferred
  • Five to Seven years professional experience in video production
  • Five to Seven years’ experience as a producer, scriptwriting and editing skills
  • Strong knowledge of closed-circuit television system, including operation and management of scheduling/controlling systems for video program, preferred
  • Knowledge of Computer based Multi - Media (eg: Teleconferencing technologies) and AV equipment
  • Manages and coordinates the Field Services and Media Services team members. Responsible for the daily operations of the Field Services and the IS&T customer support experience
  • Coordinates resolution of issues of the highest level of complexity ensuring complete follow through, documentation and resolution
  • Establishes processes and documentation techniques for the department
  • Manages performance of project team members
  • Analyzes effort and duration of tasks, resolution management and documentation according to standards
  • Manages and provides oversight and maintenance of all multimedia services and AV support and the System’s Closed Circuit television system, including live broadcasts and pre-scheduled programming and video editing
  • Develops and manages operational budget to support activities of Media Services team including evaluation, recommendation, and justification of equipment and services
60

Hmds Field Services Rep-secret Clearance Resume Examples & Samples

  • Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
  • Effectively manages time to respond to service calls in a timely fashion
  • Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely
  • Performs smaller scale (move, adds, or changes of client's) equipment as needed
  • Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites
  • Stages the installation and upgrades in a lab environment prior to the site visit when necessary
  • Provides basic system administration training to technical users
  • Requires bachelor’s degree or equivalent and 0-2 two years of related experience
  • Active SECRET clearance required
61

Senior Manager, Biodevice Field Services Resume Examples & Samples

  • Manage BioDevice customer expectations and needs
  • Manage a team of Technical Service Representatives and BioDevice Field Service Managers that is Customer Focused
  • Must have the ability to function in team atmosphere with understanding of how to leverage key personnel to meet customer needs
  • Lead and Organize troubleshooting team in resolution of process issues at customer’s site
  • Ensure all team members and customers are understanding and following critical In Ovo procedures and processes required for optimal Inovoject®
  • Provide service/support to achieve BioDevice sales targets as assigned
  • Manage the BioDevice Field Service Programs for an assigned area of the US
  • Manage the overall financial expenses as it relates to the business for the assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the region
  • Conduct frequent ride along with all reporting personnel. This person will also spend time with other Field Service Managers, Zoetis Poultry headquarters staff, and customers. Overall goal is continue to improve the day to day operations within the assigned area
  • Oversee the execution of the Zoetis Process Evaluation Program
  • Lead all communication for Field Service Activities within their assigned area
  • Manage the routine collection and reporting of information within Zoetis CRM System
  • Coordinate the execution of an established Field Service Program across an assigned area
  • Plan, and coordinate effective training classes and educational sessions on safety, personal development and devices for reporting personnel
  • Implement effective procedures for all subordinates in safety, mechanical, electrical, and hatchery environment processes
  • Provide regular feedback of customer derived information evaluating our services and other pertinent client/vendor information to US Sales & Service management. Initiate changes where appropriate
  • Develop and implement Improvement Plans for assigned group of colleagues
  • Plan and coordinate appropriate Engineering Change Notifications (ECN’s) for the assigned area
  • Establish standards for baseline functions and instill flexibility in region to customize according to customer operating criteria and preferences
  • Guide the development and testing of new devices, components and procedures designed to improve the operation, reliability or convenience of all systems
  • Develop and Lead all equipment installations across the US
  • As our business expands into other areas the Sr. Manager BioDevice Field Services will be tasked with establishing new Service Programs to support the growth
  • Lead the recruiting and hiring of all new colleagues for their assigned region
  • Key role in the mentoring, coaching and the development of assigned colleagues
  • Bachelor’s degree in poultry science or related field preferred. Normally requires greater than 10 years of related experience
  • Minimum of 5 years of people Management required
  • Established Coaching Skills
  • Financial Budgeting Skills
  • Excellent communication skills are necessary to interact directly with multiple levels of customer management
  • Basic computer skills using Power Point, Word , Exec , and Outlook
  • Proven Mechanical Aptitude
  • Bilingual (English and Spanish) preferred but not required
62

Field Services Director Resume Examples & Samples

  • Establish and maintain professional working relationships with key customers and stakeholders in order to position the business for future growth
  • Direct overall financial adherence, forecasting, and overall profit and loss responsibility
  • Direct EHS and Quality programs and manage adherence to policy and behavioral programs
  • Responsible for developing and implementing strategies around LEAN and efficiency programs
  • Responsible for approving and ensuring that proposals and contracts are adhered to
  • Guide the overall direction of the business including growth opportunities and opening new markets
  • Manage overall team development and performance, including
  • Effective communication and active listening skills
  • Proven positive and professional attitude and strong customer service skills
  • Proficiency in Microsoft Word, Excel, Outlook, and Powerpoint
  • Strong leadership, communication, problem solving, initiative, and teamwork skills
  • Responsible for setting and driving the vision, mission, and strategy of the group
  • Ability to manage many customer relationships with professionalism and efficiency
  • Minimum of 8 years’ experience in a managerial role
  • Experience in construction, manufacturing, or production preferred
  • Current Driver's License
  • Ability to relocate to either San Antonio, TX or Minneapolis, MN
63

Field Services Project Administrator Resume Examples & Samples

  • Analyze technical/ commercial offers
  • Structure the technical offers for their fulfillment
  • Coordinate all resources for the installation of Customer business solutions
  • Overall Project technical and business results
  • Education: Bachelor degree in Industrial Engineering, Business Administration or equivalent
  • Min years of experience: 3 years
  • Domain experience: Project Management, desirable to have PMP certification
  • Desirable to have experience in Customer Service Contracts
  • Requires both theoretical knowledge and understanding through solid experience i.e. from deployment in rollout projects as Implementation Project Manager or similar for a period of minimum 3 years
  • Requires an understanding of project financial indicators e.g. P&L
  • Language: Advanced English is required
64

Field Services Specialist Resume Examples & Samples

  • Business Acumen Business Acumen Customer Focus
  • Drive for results Action Oriented Organizational Agility
  • Ethics & Values Strategic Agility
  • Managing through systems Managing Vision & Purpose
  • Interface with customers through telephone, email, on-line chat or other written verbal communications to identify and resolve technical product inquiries/issues
  • 50-75% Travel required
  • Responsible to conduct on-site technician level training classes to Channel Partners and customers
  • Participate in internal meetings representing service
  • Work with other Tech Support Team members to develop technical support documentation/materials
  • Must have good electrical and mechanical aptitude
  • Proficiency with basic Process Control Communication protocols such as 4-20ma, Modbus, Hart, etc
  • Assist in the ongoing development of technician level maintenance training classes
  • Troubleshoot products, to determine what corrective action and parts are needed, allowing instruments to perform per original manufacturer specification
  • Research service manuals, guides, and technical notes to determine corrective action on products
  • Provide written analysis of all repairs and calibrations, including parts used
  • Participate in special projects at the discretion of management. Assist with shipping and receiving duties as needed
  • Able to learn and use company computerized operating systems. Provide technical support to internal employees, customers, and external sales & service channels
65

Field Services Team Manager Resume Examples & Samples

  • A completed Technical (HTS or WO) degree
  • A minimum work experience of 10-15 years in a services organisation with a minimum of 5 years of leadership experience
  • Achieve sustainable results
  • Focus on the customer to drive maximum customer satisfaction
  • Foster cooperation between different departments, such as Projects, Customer Care Centre & Field Services Sales
  • Accurate administration
66

Field Services Rep Resume Examples & Samples

  • AAS degree in Biomedical Electronics, Basic Electronics or Military Electronics Certification
  • Four years experience in maintenance and repair of electronic equipment
  • Basic computer skills and experience using MS Word, MS Outlook and MS Excel
67

Field Services Rep Resume Examples & Samples

  • Ability to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services
  • Develop and close all service sales inquiries within assigned geographic territory
  • Perform field service activities in strict adherence to Quality System procedures and requirements
  • Work independently as well as in a team environment to manage schedule and perform service activities to meet business needs and the demands of customers
  • Travel, as required, to meet obligations relative to business and customer requests for service
  • Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters
  • Focus on opportunities to promote service offerings to help drive revenue growth to meet the financial goals of the business
  • Demonstrated PC competency required in Windows and DOS with working knowledge of MS Office
  • Be able to assist peers with new hire training, advanced troubleshooting, escalation of service repair issues and procedural questions
  • Consistently maintain high performance levels to set examples in areas of administration, inventory, and compliance
  • Provide input and assist with the development of Technical Service Bulletins and Service Manuals
  • Periodically lead region projects that are large in scope (e.g. upgrades, installations, or field actions)
  • Provide training, mentoring, and audit preparation as needed for new hires
  • Candidate for training as Quality Auditors
  • Ability to manage and maintain assigned parts inventory, test equipment, and company vehicle
  • Complete and submit department specific reports via on-line reporting system. (Expense reports, time entry exceptions)
  • Proficiency in operating Windows based laptop with working knowledge of MS Office software programs
  • Maintain timely communications via e-mail and voicemail in addition to regular communication with customers, sales, support personnel, and management
  • Maintain and manage service contracts to meet contract requirements and to keep contract accounts current
  • English language proficiency is required
68

Field Services VP Belgium Resume Examples & Samples

  • Manages the Field Services organization and Sales/presales, Operations
  • Direct reports to country president & member of the country management team
  • Drives Performance Management across Field Services organization (in charge of a shadow P&L)
  • Responsible for implementation of country and functional market strategies as well as monitoring performance against goals
  • Adapt go to market Field Services strategy according to local country installed base and country marketing plan (Global accounts, Targeted accounts, proximity accounts). Is responsible for the 3 year Biz Plan, inc. Strategic Workforce planning
  • Supports & deploys the global Field Services transformation program including all streams and initiatives
  • Deploys the Global offer with local adaptation of the value proposition per BU and then per market segment , paying attention to push the new Digital Offers
  • Drives profitable business growth, increasing the mix of Service Plans revenue. Drives and secures the plan and execution of the Field Services Campaign
  • Develops and grows key SE Relationships with Customers and Channels
  • Serves as role model in collaboration between the different functions in Field Services and also with other BU functions locally and with Global Field Services
  • Manages team skills evolution to match with business needs ( End User coverage ) and secure quality in customer service execution
  • Develops talents to build a high performance team, with clear goals with associated KPI for each direct report
  • Is the entry point in the country for Global Field Services
  • Reports business & operation results on a regular basis
  • Is actively participating to the Field Services VP community
  • 10+ years in Services business with operational management experience
69

Director of Field Services Resume Examples & Samples

  • Follows Associa’s mission, ethics and values in every work task and business interaction
  • Manage a team of Service Managers, Office Coordinators and Maintenance Techs assigned to field services and construction services departments
  • Frequent meetings with Branch President to provide a variety of reporting and analysis to communicate project statuses
  • Manage all field operations, working to achieve highest ROI
  • Prepare and submit cost estimates and proposals
  • Minimum 10 years’ experience in cost estimating, proposals and working with property management firms
  • Construction/project management experience in HOA/community management
  • Excellent problem solving skills and ability to develop detailed plans
  • Must have good analytical skills and decision-making ability
  • Must be able to work independently and multi-task, prioritizing as appropriate
  • Ability to manage budgets and meet critical deadlines
  • Must have ability to communicate with a variety of people at many different levels, including senior management, contractors, vendors and sub-contractors
  • Must be able to negotiate with a variety of vendors, suppliers and contractors and quickly resolve disputes in order to maintain teamwork and productivity
70

Field Services Specialist Resume Examples & Samples

  • 24 hours of college course work preferred
  • 2 years in a computer related technical support of customer service role with various outsourcing and service offerings, pricing, and delivery structures
  • Excellent customer service and communication skills, both verbally and in writing
  • Most have good organizational skills and keep good records
  • Be able to work quickly under pressure without supervision
  • Most be willing to learn and support new technologies
  • Experienced with provisioning workstations/laptops/printers
  • Able to work with vendors as needed
  • Some Travel required to sister facilities located in the Dallas metroplex
  • Requires 24/7 on-call duty on a rotation basis
  • Requires cell phone with text/sms capability
  • Main point of contact for facility technical issues
  • Provide technical support for all facility computers/laptops/printers
  • Provide technical and operational support of hospital applications and software
  • Responsible for the monitoring facility interfaces, working/reporting issues to interface team or application resolve
  • Responsible for facility infrastructure/run-book documentation
  • Executes change management and audit processes consistently with documented procedures
  • Coordinate with other onsite IT staff members for monitoring, troubleshooting, and daily production/operations
  • Ability to demonstrate being effective working independently with minimal supervision
  • Able to communicate clearly to customers and IT leadership
  • Demonstrate the ability to work independently with minimal direction and be able to complete tasks assigned on the project
  • Possess mastery in documenting project progress via the Service Desk application, which includes logging efforts for assigned tasks and milestones and work logs
  • Be able to effectively communicate to project leaders and IT management milestone or task status of assigned projects
  • Demonstrate being effective executing tasks assigned while participating on projects involving THCDS and Southlake facilities, which includes reviewing performance during and after the project
  • Performs infrastructure reviews with facility IT staff, ensuring standards and practices are maintained. Works with facility IT staff on engagements where infrastructure is needed or required
  • Demonstrate excellent customer service skill while interacting with customers, team members, and IT staff
  • Demonstrate effective communication skill, both verbally and in writing
  • Attend and be prepared to contribute to required IT events and meetings on time
  • Ability to participate and respond to emergency events effectively while assigned to the “on call rotation”
  • Ability to work with outside consultants and/or vendors, ensuring outcomes are achieved and standards maintained
71

Manager Tpca Field Services Resume Examples & Samples

  • Meet weekly with each individual Complex Claims Specialist to discuss praise for quality work, areas where improvements are needed, and performance goals/metrics
  • Monitor daily department KPIs such as billed volume/dollars, aging and account backlog
  • Manage team workloads to drive excellent revenue performance for Change Healthcare’s customers through strong ownership of customers’ Key Performance Indicators (KPI)
  • Motivate employees by developing team incentives to increase team members’ productivity
  • Develop, Maintain and Improve department processes to reduce costs and increase performance through eliminating non-value added work
  • Attend customer performance and/or sales meetings to promote the Complex Claims Solution
  • Communicate updates on department performance and strategy to Change Healthcare Leadership
  • Experience with developing and leading team building activities
  • Experience with leading multiple site projects
  • Subrogation and Coordination of Benefits experience preferred
72

Field Services Specialist Resume Examples & Samples

  • 3 years in a computer related technical support of customer service role with various outsourcing and service offerings, pricing, and delivery structures
  • Understanding of Microsoft networking computing environment
  • Ability to liaise with entity with end users, IS
  • Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Looks for additional open tickets and give a status or resolve if able while customer is on the phone. (to prevent customer from having to call back)
73

Manager, Bern Field Services Resume Examples & Samples

  • Direct the Field Services team located in Bern and Lengnau and manage the implementation of common processes associated to field services. Work closely together with EMEA Service Operations and the global Service Management Team
  • Manage the on-going operations of the Field Services area, including resource planning and scheduling, prioritization of resources and system enhancements. Continue to document our knowledge base on best practice
  • Maintain knowledge of current technologies and best practices related to the Field Services area. Provide technical leadership, propose and asses design solutions, evaluate vendor technology and consider industry trends and future requirements
  • Coordinate on-site analysis, diagnosis, and resolution of complex PC problems, and recommends the implementation of corrective solutions, including off-site repair as needed. Designs and enforces request handling and escalation policies and procedures
  • Perform project manager role and Participate in project review and steering committee meetings
  • Develop and provide Service Level Agreements and Field Services deliverables
  • Provide support for audit activities. Responsible for perform technical writing of policies, procedures and configuration of systems
  • Bachelor’s degree or an equivalent degree in Computer Science, Management of Information Services or Business Administration; Project Management Professional knowledge and experience required (e.g. PMP)
  • More than five years in IT Infrastructure/Field Services or related work experience required
  • Motivated leader, who understand to inspire his team to high performance with at least three years leadership experience and demonstrated ability to supervise a technical support team in Infrastructure and/or Field Services
  • Good and Timely Decision Making Skills
  • Organization (Planning and Time Management) and the ability to be flexible, work under pressure, prioritize and multitask
  • Experience in Financial , Project and Vendor Management
  • Excellent Written and Verbal Communication Skills in English and German
  • Technical training or certification in any of the following areas preferred: Information Technology Infrastructure Library (ITIL), A+, N+