Salesforce Administrator Resume Samples

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DT
D Tromp
Dahlia
Tromp
479 Koelpin Glen
Dallas
TX
+1 (555) 777 2345
479 Koelpin Glen
Dallas
TX
Phone
p +1 (555) 777 2345
Experience Experience
Los Angeles, CA
Salesforce Administrator
Los Angeles, CA
Kertzmann LLC
Los Angeles, CA
Salesforce Administrator
  • Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
  • Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
  • Provide remote training through creating training materials and running training sessions
  • Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
  • Manages all new user provisioning, including the auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership
  • Self-directed learning, problem solving, and researching of system issues
  • Spend up to 60% of the time resolving end-user issues and assisting with training
Dallas, TX
Salesforce Administrator / Developer
Dallas, TX
Schuppe LLC
Dallas, TX
Salesforce Administrator / Developer
  • Work closely with sales management to inspect sales process quality and prioritize improvements
  • Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting
  • Expected to work as a full-standing member EAS Team and provide frequent input and insight into partner business discussions
  • Test business applications and ensure performance is as designed; work with team members to resolve any issues
  • Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
  • Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
  • Providing support for the day to day management of Salesforce.com
present
Detroit, MI
Senior Salesforce Administrator
Detroit, MI
Stanton and Sons
present
Detroit, MI
Senior Salesforce Administrator
present
  • Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
  • Ensure reporting is created and structured to provider Management on the health of their teams and the business
  • Develop effective data management processes and data governance
  • Performs routine Salesforce data management/cleanup tasks
  • Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
  • Create and maintain system documentation for fields, processes and workflows
  • Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Arizona
Bachelor’s Degree in Computer Science
Skills Skills
  • Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams
  • Solid ability to gather, document and execute detailed specifications from high­ level
  • Good organizational skills and a strict attention to detail and proven ability to follow-through
  • Demonstrated expertise in project management and process improvement. Problem-solving and strong analytical ability with orientation for detail and accuracy
  • Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment
  • Detail orientation and strong attention to detail
  • Problem- solving and strong analytical ability with orientation for detail and accuracy
  • Strong organizational and project management skills, able to plan, prioritize and meet deadlines
  • Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption
  • Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes
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15 Salesforce Administrator resume templates

1

Salesforce Administrator Resume Examples & Samples

  • ADM201 certification completed
  • Oversight of Data management and alignment to business process
  • Salesforce Consultant with at least 2 years’ experience
  • Strong experience in Salesforce Business Analysis and Administration
  • Completed a number of successful Salesforce Implementations
  • Excellent Salesforce.com configuration skills including some Visual force
  • Client facing skills
  • Excellent communication skills, both written and verbal to build client engagement
  • Previous experience providing support to users of Salesforce
  • Ability to work autonomously or as part of a team
  • Develop User Training Guides
2

Salesforce Administrator Resume Examples & Samples

  • Gather and analyze business requirements for system changes and enhancements
  • Work with teams to develop more robust and comprehensive Salesforce solutions
  • Map, migrate and integrate data into Salesforce as needed
  • Customize databases: create new fields, workflows, page layouts and complex formulas
  • Manage and monitor data integrity and security
  • Develop and maintain custom reports and dashboards in Salesforce to provide business intelligence for management team
  • Develop and deliver Salesforce training including maintaining the accuracy and completeness of Salesforce training materials
  • Train departments on best practices and updates to the system
  • Maintain knowledge on new Salesforce features and functionality and providing recommendations for process improvement
  • Complete project and programming work on other software and/or systems as assigned
  • 2+ years Salesforce or other CRM platform administration experience required
  • Salesforce Administrator or Developer certifications are a plus
3

Junior Salesforce Administrator Resume Examples & Samples

  • Ownership of data integrity within Salesforce including managing control reports to ensure data integrity is maintained
  • Customer account management including creating new customer accounts in Salesforce, importing data and correcting accounts in data.com, and correcting/completing brand & vertical fields
  • Triage support requests from sales, resolving requests to an SLA and handing off technical or finance issues to the appropriate teams on a timely basis
  • Manage approval & addition of new users to DSM and SF
  • Manage Salesforce user licenses and de-activate leavers
  • Manage sales office hierarchies
  • Support Salesforce product owner with training of sales teams on correct SF usage
4

Salesforce Administrator Resume Examples & Samples

  • Manage the user community on the system (e.g. set up user profiles, security roles and views)
  • Create custom objects, page layouts and reports, and customize and maintain dashboards for the global sales teams
  • Modify and build reports for senior management and the global sales team
  • Data validation/reconciliation – regularly audit and validate data for completeness and accuracy
  • Assist Finance & Sales with ad-hoc reporting and schedules via SFDC and MS Excel
  • Assist in the development and implementation of functional designs and features of SFDC and related systems
  • Maintain connected Apps and assist users
  • Provide remote training through creating training materials and running training sessions
  • Provide general support to all users
  • Identify opportunities to improve business processes and work with our developers to implement solutions
  • Strong oral/verbal communications skills to clearly present key issues and recommend actions
  • Excellent interpersonal and refined relationship-building skills
  • Proficiency in MS Excel (pivot tables, functions, etc.) and Google Apps
  • Ability to multi-task and prioritize multiple assignments and work cross-functionally
  • Maintain trust and confidentiality at all times
  • A self-starter who is consistently proactive and uses time efficiently
  • High degree of personal accountability
  • 3+ years Salesforce.com administration
  • Salesforce.com Certifications (Administrator, Consultant and Developer) a plus
  • Experience with Dataloader preferred
  • Experience using the AppExchange preferred
  • Experience with Apex and Visualforce ideal but not required
  • Bachelor’s Degree preferred
5

Salesforce Administrator Resume Examples & Samples

  • Translate business processes and requirements into technical requirements and project plans. Attends meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements
  • Manage dashboards, reports, forms, templates, page layouts, workflows and approvals; create and maintain custom objects, object relationships, standard and custom fields
  • Customize reporting and dashboards for various teams; provide reports and report training
  • Make recommendations on tools and third party apps that will provide better user experiences and efficiencies
  • Establish and implement best practices: system maintenance, security, improvements, data integrity, duplicates, backups, etc
  • Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
  • Work on other ad-hoc sales operations projects as required
6

Salesforce Administrator Resume Examples & Samples

  • 1+ years of experience with supporting Salesforce in an Enterprise environment
  • Experience with Salesforce administration, including SalesCloud or ServiceCloud
  • Experience with formal software development life cycle methodologies, tools, and languages, including Agile, Scrum, and Jira
  • Experience with Microsoft Excel and Visio
  • Knowledge of business processes
  • Ability to translate business requirements into system functionality
  • Experience with SalesForce.com advanced configuration or operational support
  • Experience with key programming languages and technologies, including JavaScript, HTML, REST API, Python, DevOps, APEX, and Visualforce
  • Experience with collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks
  • Experience with configuration management
  • Knowledge of AppExchange or Force.com
  • BA or BS degree in CS or a related field
  • Salesforce.com Administrator Certification with Salesforce.com Service Cloud Consultant or Salesforce Sales Cloud Consultant Certification
7

Salesforce Administrator Resume Examples & Samples

  • Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc
  • Assists with release evaluations including updating user guides
  • Manage ongoing support requests and administrative needs of users
  • Assist in maintenance of system documentation and SFDC policies/procedures
  • Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality
  • Regularly perform database de-duping and cleanup procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.)
  • Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
  • Continuously monitor data quality and integrity
  • Trains Users on utilizing the CME Group Salesforce instance with standards and best practices in mind
  • Understands how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
  • Certified Salesforce Administrator, including Spring 2015 release-certification
  • 3+ years experience in administration of a Salesforce instance, including user training
  • Ability to manage time effectively, understand directions and work independently
8

Salesforce Administrator Resume Examples & Samples

  • Previous experience of administering and configuring Salesforce.com application is essential, experience with enterprise integration tools and extract, transformation and load (ETL) tools or other CRM software (Siebel, Clarify, Oracle etc.)would be desirable
  • Good understanding of data structures and data modelling is essential
  • Knowledge of sales operations or customer service operations, or an understanding of sales process for Higher Education market would be desirable
  • The ability to move code from lower sandboxes to production environment and address issues related to functionality, integration, etc
  • Experience of using own initiative in identifying and solving application issues
  • Strong communication, presentation, and speaking skills in order to communicate technical issues and resolve problems at all levels of the organization both internally and externally
  • Excellent organisational skills with proven experience in managing time effectively
  • The ability to multi task and manage projects to tight deadlines whilst supporting multiple groups
  • Ensure that all tasks, updates and testing are completed effectively, smoothly and in a timely manner
  • Ability to break down complex problems/tasks into manageable parts, and allocate own time efficiently with minimal guidance
  • Educated to degree level or equivalent is essential, in computer science would be advantageous
  • Salesforce.com certification is essential
9

Salesforce Administrator Resume Examples & Samples

  • Confident Salesforce user
  • Experience within a Sales or Media Environment and an interest in TV is desirable. Candidate must be a competent Excel user with the ability to grasp multiple systems simultaneously
  • Administrative experience, preferably within a media environment
  • Excellent IT Skills on basic systems e.g. Word, Excel, PowerPoint and need to be adept at learning new systems such as SAP & Salesforce
  • Strong organisation's skills, ability to prioritise and demonstrate attention to detail
  • To be pro-active and demonstrate initiative
  • Good team player and experience of dealing with complex administrative tasks
  • Excellent customer service skills and ability to deal with people at all levels
10

Salesforce Administrator Resume Examples & Samples

  • Maintain and apply expert knowledge of Salesforce capabilities and best practices
  • Collaborate with senior management to creatively define, prioritize and implement our business processes using Salesforce, and integrate Salesforce with our other technology capabilities
  • Gather and analyze business processes and requirements to identify the best implementation options in Salesforce
  • Create and manage custom fields, objects, layouts, list views, triggers, security configuration, complex workflows, and overall system configuration
  • Implement Apex code, Visual Force pages, and Force.com applications as needed
  • Create and maintain technical and business documentation and training materials
  • Enhance data integrity through effective design, maintenance and security practices
  • Track, manage and resolve daily support requests, issues, and administrative needs of users to keep pace with rapidly changing program operations and procedures
  • Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc
11

Salesforce Administrator Resume Examples & Samples

  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year)
  • Communicates regularly with the Salesforce Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan
  • Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Salesforce Sys Admin would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce
  • Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc
  • Supports Corporate Marketing.s use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing Dept. automate processes related to national marketing campaigns
  • Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
  • Maintain and communicate system metrics to track trends in usage and data integrity
  • Knowledge of Call center operations and associated technologies
  • Experience with Genesys technologies and integrations
12

Salesforce Administrator Resume Examples & Samples

  • Manage the CRM database, Salesforce, including managing content and data uploads; administering the client and prospect calendar; designing and executing reports and dashboards; developing new fields for client insights; managing client mailing lists (in ExactTarget); and serving as project manager of the Salesforce committee
  • Develop and manage client mailing lists for print and electronic materials and execute email campaigns (in ExactTarget) with approved content
  • Develop training materials and documentation resources for Salesforce; conduct training sessions for colleagues and clients
  • Collect and analyze usage data from marketing tools and digital technologies
  • Contribute to the administration of Kaspick’s marketing technologies including websites, survey software, email campaigns, etc
  • Contribute to the firm’s overarching marketing strategy, including the public and client websites, client email campaigns, and presentation strategy
  • Lead and manage digital and technical marketing projects
  • Minimum of five or more years of experience in a marketing, communications, or technology role or a Master’s degree or MBA
  • Minimum three years of experience managing/administering Salesforce or another CRM
  • Experience administering marketing technologies and digital content
  • Proven experience in project management and organizational skills
  • Experience in non-social media oriented digital marketing and strategy campaigns preferred
  • Experience with Adobe Suite and Microsoft products preferred
  • Excellent verbal, writing, and editing skills
  • Excellent analytical skills with the ability to analyze and leverage CRM and website data to develop client marketing and communications strategies
  • Experience working in a team-oriented environment and collaborating with a diverse group of people
13

Salesforce Administrator Resume Examples & Samples

  • Owner of Salesforce environment and primary Salesforce administrator
  • Implement enhancements and roll out new features. Maintain a clean and efficient user interface
  • Execute solution design activities such as data mapping, object modelling, page layout design and rule logic definition in the context of the Salesforce application, including 3rd party app exchange applications
  • Create training materials and user documentation, and maintain such documentation as business needs evolve
  • Create and maintain reports, dashboards and views that enable effective business decisions
  • Design, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules, email notifications, etc
  • Data Management: complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories
  • Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes
  • Add, configure and train new Salesforce users, including integration of existing remote users currently in different Salesforce Orgs
  • Maintain security user roles and profiles, security settings, access settings, etc
  • Test and QA of enhancements/changes using sandbox
  • Develop and maintain Customer Portal
  • Maintain Salesforce.com release documentation
  • Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups, etc
  • Support of strategic objectives for Transcend Insights
  • Fosters close, cooperative relationships with peer leaders, sales management, and sales support personnel
  • Accountable for the on-time implementation of assigned projects
  • Two years in a business-to-business sales environment
  • Demonstrated proficiency managing analytically rigorous initiatives
  • Experience in Salesforce and the Health IT space
14

Salesforce Administrator / Developer Resume Examples & Samples

  • 2 years of Salesforce administration or Salesforce development experience
  • Motivated with strong analytical, problem-solving and root cause analysis skills
  • Ability to work on multitask
  • Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects
  • Working knowledge of SQL and experience with statistical analysis and reporting tools
  • Ability to develop customizations in Salesforce, including custom objects, workflows, page layouts, etc
  • Experience with Marketing Automation tools
15

Senior Salesforce Administrator / Developer Resume Examples & Samples

  • Perform administrative tasks such as setting up users, creating or updating fields, custom objects, page layout, workflows rules, approval processes, reports and dashboard
  • Manage data using data loader or other tools
  • Ensure the security settings on Salesforce are continuously up-to-date. This involves the creation and update of roles, profiles, sharing rules, permission sets and field level security
  • Provide admin and developer support for the design and implementation of Salesforce within the circulation business, involving complex integrations with other eBusiness, Marketing and Finance platforms
  • Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical stories for the Salesforce developers
  • Perform and execute functional testings, GUI testings, regression testings and compatibility testings
  • Support data management activities to ensure a high level of data quality and integrity
  • Recommend and ensure the required configuration and process automation are in place to enforce a high data standard
  • Create custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
  • Keep up-to-date with new Salesforce releases and promptly identifies features which could add value to the Economist Salesforce users and features which will impact existing processes and require urgent attention
  • Develop a continuous Salesforce training program to ensure users are always up-to-speed with new features and provide training
  • Troubleshoot issues raised by users and provide prompt resolution and escalate to senior team members within the internal team or Premier Support as necessary
  • Been educated to a minimum of “A” Level (or equivalent) standard, but preferably degree level (or equivalent)
  • Strong Salesforce experience gained in a similar role - Certifications are not required but they would be looked upon favorably
  • A strong understanding of how to customise Salesforce.com to drive sales and marketing efficiency and have experience integrating Salesforce with other platforms
  • Proven experience with Sales, Marketing and Service Cloud
  • Experience from analysis and design through to successful implementation of Salesforce.com, including Apex, triggers and Visual Force developments
  • A proven track record of successfully project delivery with at least two full project life-cycles completed
  • Experience mapping business processes to the technical solution and undertaking impact analysis
  • Data analysis and management experience
  • Excellent reporting skills
  • Previous experience in B2C Salesforce environment or Media sector is a plus
16

Salesforce Administrator Resume Examples & Samples

  • Creation and manipulation of workflow and validation rules for internal processes
  • Utilize coding skills to handle basic development requests
  • Maintain 100s of business logic rules (i.e. automatic field updates, automatic emails to internal and external contacts)
  • Create and maintain reports and dashboards in a complex 3-module org as needed for Finance, Management and Individual users (i.e. real-time reports from SF tab and set up of scheduled Loop reports)
  • On point for processes or checks/balances for data accuracy for Contracted opportunities
  • Address real-time data or reporting requests from RVPs or PSS Management
  • Test functionality in Sandbox for new ideas or process flow changes, deploy to Production
  • Partner with Head of Finance for regular data cleansing or monitoring
  • Manage AppExchange and monitor all current and future 3rd party integrations and releases with Salesforce.com (e.g. Chase Paymentech, Chargent, Drawloop, and UPS Zenkraft)
  • Primary liaison to any 3rd party consultant or developer for future work or app integrations with our org
  • Onboarding and removing for terminated employees
  • Work in tandem with VP Premium Seat Sales, VP Finance, Online Systems Manager to spearhead Training and Refresher content sessions and maintenance of training materials
  • Review reports and scorecards as needed
  • Maintain sales deal visibility and security restrictions for different profiles (each profile has different visibility of content)
  • Maintain PSS tax % rates
  • Enter Sponsorship related opportunities with a PSS component as often as necessary
  • Receive and assist with any user request that requires escalation
  • 5+ years experience with Salesforce administration and/or programming preferred
  • Experience with large databases and data quality
  • Versed in Salesforce AppExchange
  • Hands -on track maintenance and familiarity with 3rd party app integrations with Salesforce.com
  • Ability to drive and manage processes
  • Thorough knowledge of Microsoft Office applications
  • Superior/advanced command of Microsoft Excel application
  • Exceptional analytical skills (data tracking, problem resolution and reporting)
  • Ability to multi-task and prioritize a variety of projects and responsibilities
17

Salesforce Administrator Resume Examples & Samples

  • 2+ years of Salesforce experience
  • College Degree or equivalent work/technical experience
  • Experience with Programming languages, such as SQL, JavaScript, HTML, Java, Apex
  • Salesforce certification
18

Salesforce Administrator Resume Examples & Samples

  • Provide support for the day to day management of Salesforce.com
  • Perform administrative tasks such as setting up users, creating or updating fields, workflows, reports and dashboard and managing data using data loader or other tools
  • Manage the delivery of technical solutions and system integrations including testing strategy and execution
  • Maintain the role and territory hierarchy on a continuous basis to ensure it is accurate and up-to-date
  • Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical specification for the Salesforce developers
  • Give knowledgeable and practical advice to developers and third party in regards to Salesforce system design
  • Perform and execute all functional testing
  • Work with business colleagues to gain user acceptance
  • Develop a continuous Salesforce training program to ensure users are always up-to-speed with new features
  • Deliver Salesforce training sessions to both new and existing users
  • Create and keep Salesforce related technical documents and training materials up-to-date
  • A Level or degree level (or equivalent)
  • A solid Salesforce experience gained in a similar role
  • A strong understanding of how to customize Salesforce.com to drive sales efficiency
  • Proven experience with Sales Cloud
  • Experience from analysis and design through to successful implementation of Salesforce.com, including Apex and Visual Force developments
  • A proven track record of successfully project delivery with at least two full project lifecycles completed
  • A solid understanding of business processes and experience mapping business processes to the technical solution and undertaking impact analysis
  • A proven track record of teamwork with non-technical client staff and colleagues, with strong stakeholder management skills
  • Professional training in application design and development or solutions architecture or some equivalent discipline
  • Certifications are not required but they would be a Plus
19

Salesforce Administrator Resume Examples & Samples

  • 4+ years of experience working with Salesforce
  • One or more Salesforce certifications demonstrating current knowledge as a Salesforce.com System Administrator
  • Hands on experience with Salesforce.com and Custom Objects development
  • Knowledge of Salesforce APIs to integrate Salesforce with other tools
  • Experience with Force.com migration tool desired
  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective
  • 3+ years of experience with Salesforce.com implementations, day-to-day operations, and long term maintenance of Salesforce
  • Must be comfortable in rapidly changing and sometimes ambiguous work situations
  • Ability to work independently and engage supervisor as needed
20

Salesforce Administrator Resume Examples & Samples

  • Work with staff across the organization who use Salesforce, providing training and continued support. Gather feedback and requirements to improve the system to meet user needs and to streamline processes
  • Oversee day-to-day activities and operations of a customized Salesforce implementation
  • Manage projects to improve our use of Salesforce, including working with staff and external consultants to implement enhancements to the system
  • Manage user roles, security, profiles, workflow rules, best practices and other configurations
  • Manage app and website integrations and data flow to ensure maximum efficiency and data integrity
  • Participate in cross-functional teams that address strategic issues involving Salesforce
  • Create and help maintain analytics reporting to ensure that upstream activities (communications, events, editorial) are integrating with Salesforce data collection to ensure maximum organizational effectiveness
  • Manage data loads and data clean-up as needed
  • Create customized reports and dashboards and network maps
  • Stay abreast of Salesforce.com best practices and updates applicable to our industry and our instance
  • Identify and manage vendors and external consultants
  • Two or more years’ experience as a Salesforce.com administrator
  • Experience training and supporting non-technical staff in the use of Salesforce or other server-based software
  • SFDC Certified Administrator and Developer - a plus
  • Proficient in data manipulation (Excel, Access)
  • Outstanding written, presentation and communication skills
  • Great team player and a good sense of humor is a must
21

Salesforce Administrator Resume Examples & Samples

  • Proven analytical capability and producing insightful reporting from CRM system
  • Proven experience of Salesforce administration & configuration
  • Proven experience of working with business stakeholders
  • Proven experience of requirements gathering, analysis, design, testing and end-user training
  • A good technical understanding and interest will be required, e.g. Excel formula/pivot tables, Salesforce.com admin tools and data loader
  • An understanding of the principles of good database design
  • Educated to degree level, or equivalent qualification(s) or jobholder is able to demonstrate equivalent analytical/intellectual calibre
22

Salesforce Administrator Resume Examples & Samples

  • Collaborate with project team members and key client stakeholders to scope out and execute projects
  • Translate business requirements to automated, streamlined solutions through the CRM
  • Design applications and interfaces that maximize user and third-party productivity
  • Manage data and design analytics to track key Sales Cloud metrics
  • Envision the technical requirements to phase, manage and build development projects for lead-generation websites
  • Ensure data integrity and accuracy
  • Document and prepare documentation of requirements and design documents and configuration
  • Maintain workbooks, test cases and other documentation during the life of the project
  • Meet project milestones and deadlines
  • Communicate project progress to team leader and company executives
  • Consult with business associates and partners to identify correct processes and to deliver business objectives
  • Maintain all project installs up to company standards
  • Support and maintain all data management, including dashboards, reports, custom objects, fields and objects
  • Troubleshoot issues related data collection, data analysis and software installation
  • Create and maintain user, profile and role permissions
  • Provide end-user support
  • Educate users on best practices for Salesforce
  • Help train users on CRM
  • Update and change CRM based on business needs
  • Foster a culture of Salesforce acceptance
  • Promote data-driven processes
  • Promote a culture of work hard, play hard and transparency
  • Experience with a digital marketing agency
  • Continuing education in digital marketing and SEO trends
  • Someone who likes to work hard and play hard
23

Salesforce Administrator Resume Examples & Samples

  • SFDC Administrator certification is required
  • Minimum of 3 - 4 years of experience supporting business users in SFDC Sales and Service Cloud environments
  • Experience in administering both out-of-the-box and custom SFDC objects and process workflows
  • Experience in administering and configuring Adobe EchoSign, Data.com, Pardot and SFDC “Communities” module is beneficial
  • Strong organizational/planning skills with the ability to achieve desired results while prioritizing multiple projects in a dynamic environment with shifting priorities
  • Excellent written and verbal communication skills with ability to interact at all levels within the organization
24

Senior Salesforce Administrator / Developer Resume Examples & Samples

  • Perform Data Modeling for internal and external Salesforce Data
  • Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting
  • Design and configure Salesforce UI to meet business requirements
  • Salesforce Certification (Admin and/or Developer)
  • Salesforce Certification in Service Cloud
  • 6-8 years' experience implementing and configuring Salesforce.com
  • Experience implementing Salesforce Service Cloud in a commercial call center environment
  • Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
  • Bachelor's degree in information technology, computer science or related field preferred
  • Experience with C# .Net and/or Oracle development a big plus
  • Experience with requirements gathering and direct customer interaction a plus
25

Salesforce Administrator Resume Examples & Samples

  • Perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules and data integrity)
  • Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts
  • Monitor and resolve issue/bug tickets related to Salesforce
  • Monitor and respond to posts within the Salesforce internal forum, with eye towards enforcing consistent policies globally
  • Assist with clean-up procedures, including data migrations and mass data uploads
  • Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users (eg., Salesforce Reference Guide)
  • Fully understand the sales operations/processes underlying the Salesforce implementation
  • Drive standards within Salesforce implementation
  • Project manage activities related to Salesforce customizations and/or developments
26

Salesforce Administrator, Wholesale BIO Resume Examples & Samples

  • Identify system inefficiencies/gaps, troubleshoot operational issues and explore opportunities for updates
  • Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles, custom & standard objects, fields, record types, page layouts, complex workflow rules, Process Builder, Visual Workflow, reports/dashboards and validation rules
  • Familiarity in working in Sandbox environments for development/testing
  • Experience with 3rd party apps such as Eloqua, Data.com, Seismic, nCino, Drawloop, Dreamfactory, salesPrism, Form Assembly, Field Trip, GitHub
  • Bachelor’s degree or an equivalent combination of education and work experience
  • 10 years of progressive work experience in business analysis including ability to elicit, analyze, document, communicate and validate business requirements Excellent communication skills, with demonstrated proficiency in oral and written communication, including persuasive and explanatory writing, development of presentations and system and process documentation
  • Proven ability to drive, improve and develop efficient, fully-optimized business and system processes
  • 7+ years of Salesforce administration experience (Sales, Service, and Marketing) Up to Date Salesforce Administrator Certification strongly preferred
  • Understanding of relational databases and data integration tools
  • Implementing and on-going managing API integrations
27

Salesforce Administrator Resume Examples & Samples

  • Experience working with Salesforce
  • Solid skills of using MS-Excel/Google-Spreadsheet incl. formulas/functions
  • Familiarity with Google Apps(Gmail, Calendar, Google spreadsheets)
  • Quick learner - need to be trained and self-learn Salesforce data import/export operation in first 2 weeks
  • 1-2+ years as SFDC admin with Sales Cloud and Service Cloud configurations for the user base greater than 15
  • Salesforce.com Administrator certification, 201 SFDC Developer certification as a big plus
  • SFDC Analytical and troubleshooting skills
  • Solid ability to gather, document and execute detailed specifications from high­ level
  • Requirements with little supervision
28

Salesforce Administrator Resume Examples & Samples

  • Serves as primary point of contact for triage, prioritization, and resolution of incoming support tickets
  • Responsible for creation of reports & dashboards within Salesforce
  • Performs advanced CRM administration tasks including building and maintaining workflow rules, lightning processes, approval processes, custom formulas, custom report types, and reporting snapshots
  • Responsible for management of CRM platform (Salesforce) & marketing automation platform (ExactTarget) user accounts throughout their lifecycle, including setup, maintenance, and deactivation
  • Maintains automations in ExactTarget to ensure correct CRM data is syncing bi-directionally
  • Maintains on-demand catalog of training videos and documentation
  • Delivers ongoing training on CRM, marketing automation platform, and website CMS
  • Hosts weekly office hours to field ad-hoc requests and questions from users
  • Ability to manage multiple 3rd party products running on or integrated to Salesforce.com (CloudSync, * Exact Target, Survey Monkey, etc) - training will be given on these 3rd party applications
29

Salesforce Administrator Resume Examples & Samples

  • Perform daily administration and support of saleforce.com including managing user set, profiles and roles
  • Manage complex workflow rules, validations and triggers
  • Work with the management team to roll out new features
  • Train new and existing users
  • Support end users with technical support and training. Implement enhancements to salesforce.com; keep current on new features of salesforce.com to create recommendations for best practices and utilization of this program
  • Analyze business requirements to build and implement customized solutions that support the firms' business processes
  • Strong network in the salesforce.com community
  • Superb project management skills
  • Proven ability to juggle multiple projects, meeting deadlines and exceeding end user expectations
  • Ability to succeed in a very dynamic, fast-paced highly goal-oriented environment
  • Must have a high sense of urgency, strong sense of customer focus and the ability to work autonomously with little direction
  • Requires excellent communication skills both written and verbal. Passionate about technology and leveraging technology to solve complex problems
30

Salesforce Administrator Resume Examples & Samples

  • Minimum1 year of experience in Saleforce.com Admin configuration experience
  • Experience with Service and Sales Clouds
  • Ability and vision to map out “to be” business processes
  • Strong analytical, problem solving, and troubleshooting skills
  • Understanding of Agile project methodology
  • Confident Communicator
31

Junior Salesforce Administrator Resume Examples & Samples

  • Weekly operational duties in support of Salesforce, including de-duplication and other data quality tasks
  • Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform
  • Create training materials and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Build reports and dashboards as requested by Enrollment and other business areas as needed
  • Collaborate with other technology team members to create and support data integrations between Salesforce and other business systems
  • User Setup
  • Create users for new hires and manage permissions and access
  • Vet all SFDC quarterly updates to ensure minimal risk to existing configurations
  • Coach front line staff to ensure accurate/consistent CRM practice
  • Identify 3rd party applications that can enhance our organization’s efforts
  • Strong data management skills
  • Excellent communication, motivational, and presentation skills
  • Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
  • 1+ years of successful professional CRM configuration, and administration
  • Salesforce.com Administrator Certification
  • Demonstrated experience using workflow rules, reports/dashboards, and formulas
  • Experience with Marketo or other marketing automation software is highly desirable
32

Salesforce Administrator Resume Examples & Samples

  • Lead team of SFDC implementers to design schema changes in support of significant business evolution to support SolarCity’s growth
  • SFDC release management including Sandbox management, change set tracking, and requirement collaboration with software development team
  • Lead “Help Desk” triage and request prioritization
  • Responsible for using independent discretion and judgement to research, address and solve Tier 2 support issues and Tier 3 issues in absence of Sr. Administrator
  • Oversee support engineers to resolve Tier 1 issues
  • Research add-on application packages and support ROI analysis for acquisition of applicable programs
  • Lead integration with 3rd party applications
  • Design and implement SFDC training programs for sales team and other users
  • 3-5 years CRM database administration
  • SFDC admin or higher certification a plus
  • Experience with Apex and Visualforce development a plus
  • Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
33

Salesforce Administrator Resume Examples & Samples

  • Bachelor’s degree in a relevant field or an equivalent combination of education and related work experience
  • 10 years of progressive work experience in business analysis
  • Experience in strategic business analysis
  • Experience in identifying and analyzing interfaces for required work scoping to integrate the new solution into the business and technical environments
  • Experience in developing training and coaching programs and progress monitoring
  • Certified Business Analysis Professional (CBAP) and/or designation from the International Institution of Business Analysis (IIBA)
34

Salesforce Administrator Resume Examples & Samples

  • Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
  • Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
  • Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
  • Prepares program specifications and diagrams and develops coding logic flowcharts
  • Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
  • Reviews progress and evaluates results
  • Problem solving and priority management
  • Salesforce Administrator certification
  • Bachelor’s degree plus 5 years of Salesforce administration experience
  • Experience with Salesforce customization including but not limited to, security controls, creating profiles, roles, record types, page layouts, Process Builder, workflows, validation rules and reports/dashboards
  • Experience in an agile methodology development environment
  • Demonstrated ability to solve complex problems and align solutions with desired business results
  • Excellent problem solving, interpersonal and communication skills
  • Project management and organizational skills necessary to balance multiple priorities in a fast-paced environment
  • Experience with 3rd party implementation vendors
  • Salesforce 1 Mobile App experience a plus
  • Experience with implementing Salesforce App Exchange products
  • Prior experience in the financial services industry a plus
  • Daily administration and support of the Salesforce Sales Cloud including but not limited to managing profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, validation rules, Process Builder and Visual Workflow
  • Serve as the liaison to the Salesforce user business groups to collect business requirements, design project plans and ensure the application is meeting end-user needs
  • Provide procedural and technical guidance to the Salesforce analysts as well as assign tasks to assist with project completion
  • Stay up to date on technology trends and Salesforce application functionality and roadmaps in order to provide best practices for process improvements
  • Create and maintain documentation on processes and application configuration
  • Coordinate with Technology team to complete tasks such as triggers, apex coding and VisualForce page development
35

Salesforce Administrator Resume Examples & Samples

  • Gather information from project stakeholders
  • Drive the system configuration which meets security, architecture, and support requirements, all while satisfying business needs
  • Creating and maintaining documentation on processes, policies, application configuration and help create related materials for users as the application evolves
  • Identify new and creative opportunities to leverage Salesforce.com to better support business processes or functions
  • Identify third party tools to supplement the Salesforce.com application as needed
  • Train users on new processes and tools
  • 3+ years of experience in administration/implementation of Salesforce platform
  • Deep understanding and knowledge of related technologies
  • Excellent communication skills, both written and verbal – able to work with all levels within an organization
  • Strong team player with service-oriented attitude and customer focus
  • Precision and quality focused, methodical, with great patience and attention to detail
  • Excellent leadership, teamwork, and project-management skills
  • Ability to manage multiple projects simultaneously and prioritize time with minimal supervision
  • Experience in an Agile development environment is preferred
  • SFDC Administrator training and/or certification is preferred
36

Salesforce Administrator / Developer Resume Examples & Samples

  • Support maintenance within multiple instances of Salesforce.com
  • Perform systematic CRM updates as needed including bulk edits, record reassignments, back-end updates, etc. to ensure CRM information is kept current
  • Maintain training and knowledge of new product features, as they are launched with SFDC new product releases
  • Maintain system metrics to track trends in usage and data integrity
  • Play a role in CRM support issues surrounding security roles, record access, user accounts, team management and access as it relates to SFDC
  • Expected to work as a full-standing member EAS Team and provide frequent input and insight into partner business discussions
  • Deliver rapid resolution to business challenges and technical issues; identify and implement application solutions, enhancements and system integrations
  • Serve as a EAS Lead to drive business solutions within several CRM instances
  • SFDC Certified
  • APEX, Visualforce experience preferred
  • Serve as resource for ensuring data integrity and ongoing facilitation of data cleansing as needed via various means, including but not limited to utilizing native CRM tools such as merges and de-duplication tools, as well as creating views/reports as needed for staff review
  • Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure environment with changing priorities
  • A strongly pro-active, helpful, ‘can-do’ attitude
  • A creative, resourceful and tenacious problem-solver and solution-finder
  • Enthusiastic about working with colleagues and peers across the business unit and/or around the company
  • Enjoys dealing with people and is able to communicate effectively and concisely at all levels
  • Self-managing and self-motivating, able to prioritize tasks effectively and meet customer deadlines and expectations
  • A clear enthusiasm for the role and strong desire to continuously develop and improve own performance and departmental performance, while maintaining our IT global Strategies
  • Willingness to put in extra effort (and hours when required) to get the job done properly
  • Willingness to share technical knowledge with others
  • Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the ‘whole picture&#8217
  • Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively
37

Salesforce Administrator Resume Examples & Samples

  • Perform daily administration and end-user support of Salesforce applications
  • Manage multiple user setups, user roles, profiles, security, business rules, and permission sets, customization of objects, fields, record types, page layouts, formulas, validations, data backups, configure workflows, knowledge management, and create reports / dashboards
  • Create and maintain documentation on processes, policies, application configuration and user guides as needed
  • Assist CRM development team with projects as assigned
  • Perform data imports, data integrity and data manipulation tasks, ensuring proper ownership of existing accounts and contacts
  • Follow predefined team development to produce clean, efficient and maintainable platform configurations
  • Follow good development practices by testing rigorously configuration changes within the Salesforce sandbox before deploying to production
  • Simplify and reduce technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, users and more
  • Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
  • Assist in the implementation of security practices by monitoring login and user activity, deactivating unused users, and auditing field and profile access and security permissions
  • Install and maintains managed and unmanaged packages
  • Manage configuration changes made in Salesforce into source code repository
  • Participate in SFDC Production related issues and downtime
  • Work with Salesforce support to resolve platform related issues (case management)
  • Follow all required company policies and practices relating to the System Development Life Cycle
  • Provide Tier 3 support and resolution of open IT issues escalated by IT customer support
  • Perform other job-related duties as assigned or apparent
  • Certified Salesforce Developer preferred
  • Development experience on Salesforce.com and Force.com platforms using APEX and Visualforce
  • Experience in Release Management and Change Management
  • Minimum of two years of experience administering Salesforce in a mid to large size organization (at least 500 users)
  • Minimum of two years of experience with data migration tools like Apex Data Loader, Excel Connector to import and export the data to the Salesforce.com platform
  • Experience using Salesforce security model, including sharing rules, roles, profiles, and sharing settings
  • Excellent analysis and problem solving skills
  • Strong technical knowledge of best practices for integrating Salesforce.com with internal and external applications using SOA
  • Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner
  • Understands the need for and consistently practices effective teamwork with others
  • Demonstrated expert knowledge of the entire Software Development Lifecycle (SDLC)
  • Capable of prioritizing and managing assignments, tasks, and significant projects to completion with minimal supervision
  • Ability to maintain a detail oriented approach while multitasking in a fast paced environment
  • Proficient in all currently supported application development standards
  • Ability to provide assistance with creation and maintenance of company development standards
38

Salesforce Administrator Resume Examples & Samples

  • Meeting with customers and the solution architect to understand user requirements
  • Working with implementation partner
  • Providing ongoing customer support and training
  • Database cleanup and de-duping
  • Designing workflows
  • Customizing objects, fields and record types
  • Creating page layouts and validations
  • Assisting developers with the development and documentation of applications
  • Providing guidance on the design and implementation of API-based integrations
  • Ongoing development and customization
  • Development of reports and dashboards
  • Working closely with data governance team to maintain data standards
  • Overseeing user acceptance testing of new features and releases
  • This resource will participate fully in the Salesforce implementation effort, working closely with the solution architect, business customers and the implementation partner
39

Salesforce Administrator Resume Examples & Samples

  • College diploma or university 4-year degree in the field of computer science, information systems, or computer engineering
  • 4 years of relevant business experience including progress program/system management related to sales, marketing and/or customer experience related activities
  • 3+ years’ experience in CRM administration
  • Thorough understanding of CRM technology, relational databases, business intelligence tools, marketing automation tools, and dashboard tools
  • Strong background in database platforms
  • Knowledge of operating systems and web browsers
  • Experience with Apex programming language, VisualForce development, report writing software and HTML4/5 and CSS2/3
  • Knowledge of Apttus administration also preferred
  • Proven project management or business analyst experience
  • Demonstrated ability to identify and resolve problems
  • Equivalent combination of education and experience may be considered
  • Advanced Excel capabilities and related data manipulation of plus
40

Junior Salesforce Administrator Resume Examples & Samples

  • Business configuration of the Salesforce platform
  • Maintenance of system and solution documentation
  • Maintenance of the data security model ensuring data security compliance
  • Keeping up to date with Salesforce releases, evaluating impact of new features and functionality, identify opportunities, and prepare for roll out and adoption of new releases
  • Technical and business process analysis
  • Support of helpdesk issues and timely problem solving
  • Skills and Competencies
  • Understanding of the force.com platform and features available
  • Organised and able to manage multiple tasks
  • Proven ability to work effectively as part of a team
  • Ability to produce both technical and system documentation
  • Ability to create reports and dashboards
  • Enthusiastic, proactive, and highly professional
  • 1 – 2 years Salesforce administration in a commercial Salesforce environment
  • ADM201 certificate, highly advantageous but not essential
  • Working in a support and development/project environment
  • Exposure to the agile methodology
  • Some experience of website development with HTML/CSS
41

Senior Salesforce Administrator Resume Examples & Samples

  • Responsible for maintaining Salesforce org including, but not limited to, roles, profiles, security, data and objects within the Salesforce applications
  • 3+ years relevant Salesforce administration, configuration and/or development experience
  • 3+ years relevant Salesforce experience in workflows, configuration, formulas in Sales or Service Cloud
  • Salesforce Certified Administrator (ADM201) preferred
  • Experience using tools like JIRA, Rally, DOORS, SVN
  • Strong analytical skills and ability to interpret and communicate key performance indicators to all levels of the company
  • Experience working in a matrix organization
42

Salesforce Administrator Resume Examples & Samples

  • Participate with team of technical staff and business managers or practitioners in the business unit to determine systems requirements and functionalities needed in large/complex development project
  • Assess and develop high level design requirements for project and communicate in writing or in meetings with development team. Assess detailed specifications against design requirements
  • Review coding done to advance application upgrade, extension, or other development. Analyze application for data integrity issues
  • 4+ years of related experience
  • 3 years’ experience in SalesForce configuration
  • Experience with template administration
  • Experience using Rally, DOORS, SVN
  • Familiarity with Software development lifecycle (SDLC)
  • Salesforce certifications a plus
43

Salesforce Administrator Resume Examples & Samples

  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assist in Monthly Forecasting and performance measurement
  • Perform administration of Salesforce.com including configuration, workflows, custom objects and related lists
  • Implement enhancements and rollout new features
  • Manage security, users, roles, profiles, groups, queues, sharing rules, and other setup options
  • Manage ongoing support requests and administrative needs of users. The ability to effectively identify, prioritizes, and escalates issues as required
  • Assist users with report design and management
  • Work with various stakeholder teams to ensure salesforce.com remains relevant and in line with business process changes
  • 1+ years of experience functioning as a Salesforce.com administrator
  • Salesforce Administration certification desirable
  • Experience in working with relational databases such as SQL Server preferred
  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences
  • Take initiative to recommend process improvements and demonstrate creative thinking
  • Demonstrate self-motivation and the ability to grasp concepts quickly
  • Demonstrate sharp, analytical, problem solving, and decision making skills
  • Ability to work independently to meet project requirements with minimal supervision
44

Salesforce Administrator Resume Examples & Samples

  • Manage security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary
  • Prepare data files and upload the data in to Salesforce.com using data loader. Experience using Demand Tools preferred
  • Work with internal stakeholders to ensure that the configuration supports business requirements. As required manage SFDC enhancement projects to support business needs
  • Develop and maintain integrations to 3rd party solutions
  • Create reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data
  • Test and QA of enhancements/changes to SFDC deployment using SF.com sandbox
  • Train/support end users with the use of the SFDC application
  • Ability to work in a fast paced environment as well being proactive
45

Salesforce Administrator Resume Examples & Samples

  • Customize and maintain Commvault’s Salesforce CRM system, including user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management
  • Support Commvault’s 1400+ end users in the successful use of Salesforce and other sales technologies used at Commvault, including RainKing, Data.com, QlikView, AddressTools, CRM Fusion DemandTools, and Anaplan
  • Troubleshoot and resolve internal cases logged by end users related to forecasting, deal registration, reports & dashboards, list views, access/visibility, license provisioning, user activation & termination, system errors, feature requests, data quality, user audits, and general questions related to the systems we support
  • Develop and maintain articles in the FAQ Knowledge Base to help users solve problems quickly on their own through self-service
  • Identify, correct, and prevent data quality issues through data governance, system setup, and use of tools like CRM Fusion Demand Tools, Salesforce, QlikView, and Excel
  • Contribute to projects managed by the Sales Technology & Analytics team, aiding in technical design, development, testing, and deployment
  • Create and maintain solution design documents, workflow diagrams, knowledge articles, technical specifications, and other documentation that support and explain technical solutions and business processes
  • Acclimate quickly on current system configuration in order to troubleshoot and improve system usability and performance
  • Work independently and on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
  • Drive operational excellence, stability, and scale by observing strict change control, data governance, release management, case management, knowledge management, and project management best practices
  • Stay Current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
  • 3+ years Salesforce.com or other CRM system administration experience, Enterprise Edition or higher, preferably with 100 or more users
  • Data management – Experience extracting, transforming, and loading large volumes of data. Experience with data governance best practices for maintaining high levels of data quality
  • Strong communication and facilitation skills
  • Experience troubleshooting and finding solutions to complex problems
  • Ability to determine the best approach to solution design and development, with focus on simplicity and scalability
  • Ability to work autonomously and in teams in a fast-paced, rapidly changing environment
  • Proven ability to develop and maintain strong working relationships with end users and business leaders at varying levels
  • Advanced experience with MS Excel, including pivot tables, advanced formulas, and charting
  • Salesforce.com Certified Administrator, preferably with additional Salesforce certifications for Advanced Administrator, Force.com Developer, Force.com Advanced Developer, Sales Cloud Consultant, or Service Cloud Consultant
  • Experience using CRM Fusion DemandTools
  • Experience using Agile software development methodology
  • Experience in a professional services/consulting organization
  • Knowledge of relational databases, data modeling, database concepts and data management
  • Exposure to analytics applications such as Qlikview, Tableau, Birst, Cognos, Business Objects
46

Junior Salesforce Administrator Resume Examples & Samples

  • 2+ years experience administering Salesforce
  • SalesForce certification ADM 201 - additional certifications a plus (please only list active certifications)
  • Experience in Sales Cloud and Force.com, Partner/Customer Communities
  • 1-2+ years working with both Sales and Marketing teams. Experience working in Sales Operations is a plus
  • A working knowledge of the security functionality within Salesforce (roles, profiles, sharing rules, permission sets, default sharing settings, etc.)
  • Proficiency with Salesforce formulas (in formula fields, report formulas, validation rules, workflow logic, etc.)
  • A thorough knowledge of reports, dashboards, scheduled reports/dashboards, and reporting snapshots
  • Experience building and administering approval processes
  • Demonstrated success working cross-functionally across Sales and Marketing
  • Keep up to date on Salesforce releases (patches, upgrades, etc.), news and industry information
  • Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
  • Experience administering tools/apps that integrate with Salesforce
  • Familiarity with JIRA, OS X, and Google Applications
  • Experience with SQL or SQL like languages
  • Why are you interested in working for Puppet Labs?
  • Tell us about a time when you provided excellent support to a Salesforce user who had previously had a negative experience. What was the outcome and what did you learn? No more than 2-3 paragraphs please
47

Salesforce Administrator Resume Examples & Samples

  • Configuration and Customization
  • Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
  • Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
  • 5+ years Salesforce Administration in an enterprise environment
  • Advanced Administrator Certification (preferred, but not required)
  • Project management experience
  • Experience with ETL and general CRM practices/standards
  • Ability to translate customer/business requirements into technical specifications
  • Experience troubleshooting and finding multiple solutions to a complex problem
  • Ability to communicate ideas and expectations effectively by e-mail, phone, and in person
  • Experience in thinking through problems creatively
  • Fluent in Microsoft Office applications
  • Bachelor's degree in CS (or related) or equivalent work experience
48

Salesforce Administrator Resume Examples & Samples

  • Communicates and understands impact of Salesforce changes to affected parties and makes recommendations, as appropriate. Maintains hardware platforms to perform at optimum response, capacity planning, and implementation of new databases due to conversions
  • Consults with Project Managers to design appropriate solutions. Assists the development teams with application schema designs and applies best practices
  • Commissions and installs new applications
  • Assists with leading a task force to develop and implement changes that address business needs. Advises on new CRM technologies, trends, and features
  • Develops, revises, and implements policies, standards, procedures and guidelines necessary to effectively administer the CRM environment
  • Develops, manages, and tests backup and recovery plans
  • Tunes, maintains and supports systems for highly available, high-volume internet applications
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
  • Generally requires 5-8 years related experience
49

Salesforce Administrator Resume Examples & Samples

  • Collaborate with managers or practitioners in the business unit to determine systems requirements and functionalities needed in new or revised application
  • Develop detailed specifications of application and document in a form that it can be used for coding application
  • Perform or review coding done to render specifications into application functionalities, screens, or outputs
  • Develop test plan and/or test application in development status or debug application in production mode
  • Document or review documentation of steps in specification development, coding, testing and user acceptance for future reference and for internal control purposes
  • May lead a small project or a segment of a larger project
  • May mentor or provide technical guidance to less experienced staff
  • 2+ years’ experience in Salesforce configuration
50

Salesforce Administrator Resume Examples & Samples

  • 3+ years of experience managing a Salesforce.com database
  • Bachelor’s degree in Computer Science or equivalent work experience
  • Experience with SFDC tool kit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services
  • Proficiency in SOAP-based web services, SQL, Apex, SOQL, XML, JavaScript
  • Experience creating objects, data manipulation/cleaning, creating custom workflows and reports
  • Experience documenting and analyzing sales processes and procedures
  • SFDC certification
  • Experience in a SaaS-related Business environment
  • Experience with SFDC platform integrations and Service Cloud Portal development
51

Salesforce Administrator, Heroku Resume Examples & Samples

  • All Salesforce admin responsibilities. Some key areas of focus: Onboarding and offboarding of users, instance security and performance, overall usability
  • Introduce new, helpful tooling that will have our Sales team singing your praises
  • Create and maintain Reports and Dashboards to provide visibility to all the wonderful data we have
  • Document all rules, configuration settings and user permissions changes, additions and deletions
  • Document and maintain business requirements and workflows
  • Own day-to-day Salesforce tooling and operations for our sales team. You consistently look to automate and simplify operations
  • Own the sales rep experience. You'll serve as the editor of the tools and processes that our sales reps interact with, including serving as the product manager for our in-house sales tool. A particular focus will be on the 'week one' experience - managing onboarding, documentation, and tools training for our sales team
  • Serve as the primary point of integration for Heroku Sales Operations, where you'll coordinate with Sales Management to enact new initiatives, and ensure the integrity of our data infrastructure
52

Salesforce Administrator Resume Examples & Samples

  • Ensure projects are delivered on time, within budget, adhere to high quality standards and meet defined expectations
  • Assemble project plans and track progress, direct and monitor work efforts, identify system constraints, perform quality reviews and escalate functional, quality, timeline issues appropriately
  • Interact with internal stakeholders and external vendors, and provide training and assistance to users as needed
  • Partner with senior management of the business community to identify and prioritize opportunities for utilizing CRM to achieve the goals of the relevant business units
53

Salesforce Administrator Resume Examples & Samples

  • Design, develop, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations
  • Improve user efficiencies, solve technical issues, invent creative solutions, ensure data cleanliness and data accuracy across the Salesforce.com instance
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Day-to-day support of ~150 users
  • Work with various teams and end users to identify, document, and communicate standard business processes as they relate to Salesforce.com
  • Communicate updates, gather requirements, problem solve, and prioritize with Salesforce.com users
  • Advanced Reporting/Dashboards
  • 5+ years of professional Salesforce.com Admin experience
  • 3+ years complex Salesforce.com Admin work, with a strong focus on workflow, process builder, validation rules, and system integrations
  • In-depth understanding of the capabilities and constraints of the Salesforce.com CRM
  • Self-Directed learning, problem solving, and researching of system issues
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Certified Salesforce.com Sales Cloud Consultant or equivalent experience
  • Administering and delivering solutions to real customer problems, preferably with an emphasis on Customer, Sales, Service, Operations, and/or Marketing issues
  • Handles multiple competing priorities in a fast-paced, deadline-driven environment
  • Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
  • Advanced Excel skills (VLookups, Pivot Tables, Macros, formulas)
  • Experience with Visualforce and/or Apex
  • Experience with Service Console and Sales Console
  • Experience with a multi-region and multi-currency organization
  • Experience using Salesforce.com data tools (Data Loader, Excel Connector, DemandTools)
  • Experience with Salesforce.com portals (Communities)
54

Salesforce Administrator Resume Examples & Samples

  • Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce.com release upgrades
  • Communicates regularly with the Salesforce.com Product Owner, Employee Services Leadership, IT Leadership, and other stakeholders to ensure functionality meets HR needs through a managed backlog and release plan
  • Maintains high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Assist in architecting and implementing business processes, workflows and applications in SalesForce.com with adhering to Saleforce.com / Service Center best practices
  • Define and advocate technical collaboration across systems and functional departments within Macy’s; assist in developing and analysing functional solutions for integrating SalesForce.com with other applications
  • Manage the administration of Salesforce.com including but not limited to the configuration of page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports and dashboards, work flow triggers, workflow alerts, and automated notifications
  • Maintain and communicate system metrics to track trends in usage and data integrity; regularly audit data and security to uncover data integrity issues and support security audits
  • Maintain updated system documentation and Salesforce.com policies/procedures; maintain the Salesforce.com support queue by promptly responding to user questions and requests for administrative support
  • Provide coaching and guidance to other members of the Salesforce Administration team
  • Bachelor's degree in computer science, business management, or a related field
  • Strong SalesForce.com functional and administration skills - a minimum of 3-6 years related experience
  • Experience as a Business Analyst desired
  • SalesForce.com Certified Administrator credential is a plus
  • Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives
  • Proficient written and verbal communications, collaboration skills, organization, attention to detail and negotiation skills
  • Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams
  • Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment
  • Strong organizational and project management skills, able to plan, prioritize and meet deadlines
  • Demonstrated problem solving and conflict resolution skills
  • Proficiency with the Microsoft Office Suite of products
55

Salesforce Administrator Resume Examples & Samples

  • Automate release process by working with DevOps
  • Create and run specialized reports; monitor data integrity within the CRM applications; import data as necessary
  • Collaborate with team members and other departments in defining business requirements for optimal use of Salesforce functionality
  • Proactively identify areas of improvement and functional gaps in Salesforce Applications
  • Create and maintain technical documentation including process documentation, naming and commenting conventions and Salesforce policies/procedures
  • Evaluate, install and administer 3rd party apps and provide first-tier-support
  • Train and coach teammates
  • 5+ years relevant Salesforce administration or development experience
  • 5+ years relevant Salesforce experience in workflows, configuration, formulas in Sales or Service Cloud
  • Salesforce Certified Administrator (ADM201)
  • SalesForce
  • Salesforce
56

Salesforce Administrator Resume Examples & Samples

  • Manage the setup of new users and their permissions
  • Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and BMI thresholds
  • Perform and coordinate deployments for the Salesforce team
  • Provide insight to both the business and development teams on useful third party applications
  • Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
  • Customize and configure all out of the box functionality features such as, creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, etc
  • Responsible for processing month-end renewals, staging pre-renewal activities and generating accounts receivable billings
  • Perform data cleanup and data manipulation tasks using data loader and any other third party applications. Run appropriate exception reports to maintain data integrity
  • Responsible for the creation of Salesforce cases for issue resolution when appropriate
  • Actively research AppExchange applications and be able to perform analysis on AppExchange solutions. Perform the necessary installation and configuration of any AppExchange solutions into the BMI Salesforce Orgs
  • Must possess ability to work independently in a fast-paced, dynamic environment
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication
  • Detail orientation and strong attention to detail
  • Must have an understanding of BMI’s environment deployment policies and possess ability to deploy code through each of the Salesforce environments
  • Must possess good development practices and rigorously test any changes within the Salesforce sandbox before deploying to production
57

Salesforce Administrator Mth FTC Resume Examples & Samples

  • Salesforce Advanced Administrator - Certified
  • Proven working experience in Salesforce administration, developing objects, record types, page layouts, workflow rules and approvals
  • Strong analytical skills and able to work creatively, analytically and independently in a problem solving environment
  • Design and manage ongoing development of the system to meet global standards
  • Excellent documentation and communication skills
  • Understanding of Sarbanes Oxley and importance of corporate governance
  • Comfortable working in a culturally diverse workforce and business environment
  • 3+ years related Salesforce experience
  • Experience with Apttus / Zuora
  • Experience working within an Agile environment
  • Support and confer with business community to determine business and technical requirements
  • Write user stories and specifications
  • Configure, test, implement and support business solutions while maintaining quality
  • Assist with 3rd Line application support activities
  • Flexibility to support US working hours when required (UTC -6:00)
  • Document all operational, system, and support requirements
  • Follow best practice and ensure compliance with company controls
58

Salesforce Administrator Resume Examples & Samples

  • Optimize individual and team performance related to the usage of Salesforce.com by working across multiple business functions to identify, document, and implement streamlined business processes
  • Champion data governance initiatives to drive consistent and proper handling of data across the business, including mobile devices
  • Oversee data management related to Salesforce.com forecasting, contract management, standard/custom objects, dashboards, reporting, and data import/export
  • Translate and implement user requests into meaningful enhancements to the system, including but not limited to writing custom code, creating custom reports, objects, workflows, email alerts, templates, etc
  • Lead a series of projects and improvements through change management process (i.e. Lightning upgrade) emphasizing stability and communication throughout the process
  • Maintain a strong understanding of other related business applications in order to make recommendations for company-wide system and process improvements
  • Establish high standards of excellence for business-critical processes and systems
  • Bachelor’s degree in business, management information systems, computer science, or related discipline
  • Possesses analytical and data management capabilities
  • Ability to conduct thorough needs analysis and solution identification with diverse technical abilities
  • 2+ year of Salesforce.com administration, customization, and/or development required
59

Salesforce Administrator Resume Examples & Samples

  • SFDC configuration & production support, troubleshoot user issues
  • Manage user permissions/ profiles/ role hierarchies/ security
  • Provide data updates, analysis, validation, and integrity checks on data and reports, testing
  • Create/ update/ maintain reports, dashboards, and folders with permissions
  • Maintain database accuracy, integrity, and cleanliness
  • Import/ export/ manipulate data
  • Configure objects/ fields
  • Manage/ build validation rules and workflows
  • Business process support, requirements gathering, documenting process flows, maintain process flows
  • Modify and scale existing processes to support more users and new business requirements
  • Provide day-to-day end-user support and educate users with best practices to enhance and increase their knowledge of Saleforce
  • Project participation – All phases from requirements gathering to UAT and implementation
  • Maintain knowledge of all current Salesforce features and releases
  • Experience administering SFDC, or coding in Java or HTML
  • SFDC Advanced Administrator certification is a plus
  • Ability to read and/or write Apex code is a plus
  • Ability to optimize and extend Sales Cloud and Service Cloud applications is a plus
  • Design advanced reports, dashboards, and business process automation is a plus
  • Working knowledge of visual force pages and components is a plus
  • Ability to analyze and recommend Salesforce configuration changes in support of enhancement requests
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) and Visio
  • Knowledge of project management practices and tools
  • Job experience – two to four years of working with SFDC, reporting and analyticsSearch Jobs US
60

Salesforce Administrator Resume Examples & Samples

  • Manage the Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports
  • Maintain user roles, security, profiles, workflow rules, etc
  • Identify SF.com usage problems and craft technical / communication plans to remedy
  • Regularly perform database de-duping and cleanup procedures
  • Participate in data integration process with other enterprise applications
  • Provide prompt and complete resolution to technical challenges and business issues
  • Drive and increase customer adoption and ensure satisfaction
  • Formal Salesforce.com training and or certification
  • 2+ years’ experience implementing and configuring Salesforce.com for 100+ users
  • Experience with Excel or Access
  • Advanced degree (MS,MBA)
  • 1+ year specialized experience implementing and configuring Pardot, Wave, Social Studio, or other Salesforce-integrated products
  • Program and Project Management proficiency across multi-site locations
  • Self-starter and independent thinker
  • Working knowledge and proven track record of success with analytical problem solving methodologies and programs
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization
  • Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change
61

Salesforce Administrator Resume Examples & Samples

  • Familiar with third-party and commonly used ERM functional extenders
  • Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
  • Proven experience in delivering the full software development life cycle with ERM platforms
  • Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
62

Salesforce Administrator Resume Examples & Samples

  • SFDC Certified System Admin (Admin 201) or *2+ years in SFDC, Salesforce.com, Salesforce Administration
  • Experience building advanced reports
  • Proficient level experience with Microsoft Excel
  • Flexible/adaptable work approach and can go with the flow/changes of a rapidly growing organization
63

Salesforce Administrator Resume Examples & Samples

  • Support a global deployment of Salesforce with 800+ users spanning across multiple functional areas (sales, customer service, account management, etc.)
  • Work with business users to gather requirements for enhancements and translate the business needs into technical design
  • Work with developers and IT team to provide direction and support where more advanced solutions are required (e.g., Apex classes, triggers, VisualForce), and assist with testing those solutions
  • Develop new and maintain existing functionality within salesforce.com including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, and analytics, roles, profiles, security
  • Work within sandbox environments and follow a release schedule, to maintain system integrity
  • Perform data cleanup using the Apex Data Loader
  • Provide ongoing support and administration for Salesforce.com users including basic up to advanced user questions
  • Certified Administrator preferred; 2-3 years salesforce.com administration experience required, with strong understanding of Salesforce.com best practices and functionality
  • Creative and analytical thinker with strong problem-solving skills
  • Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the global organization
  • Strong communication (both written and verbal) skills are required; Strong analytical and problem-solving skills
  • Proficient in Microsoft Office tools, especially Excel
  • Experience with Salesforce1 Mobile App and/or Chatter is a plus
64

Salesforce Administrator Resume Examples & Samples

  • Administration of Salesforce system used for sales, support and other activities
  • Administration of data warehouse, including extracts that load into it
  • Documentation of business and functional requirements
  • Manage security, user roles, profiles, groups and other setup options in information systems tools
  • Create and manage custom objects, fields, formulas, validation rules, custom workflows and approval processes in CRM platform
  • Ownership of standard release management process for CRM and Data Warehouse systems
  • Major project ownership for information system upgrades and improvement
  • 3-5 years of related work experience
  • Experience with Salesforce CRM required (certified Administrator preferred)
  • Experience with analytics or business intelligence software preferred
  • SQL and/or data warehouse experience required
  • Proven ability to work creatively and analytically in a problem-solving scenario
  • Business requirements and functional requirements gathering skills
  • Database and data modeling exposure
  • Effective communication (written and verbal) and interpersonal skills
  • Bachelor’s Degree in Computer Science, Mathematics or related field
  • Knowledge of healthcare and/or payment processing a plus
  • Team oriented and business value driven
65

Salesforce Administrator Resume Examples & Samples

  • Provide day-to-day end user support of the CRM application to all levels of the organization
  • Create and manage user accounts and groups including security configuration
  • Add, delete and modify users as employees are hired, transferred or leave the organization
  • Create and manage custom objects, fields and formulas
  • Develop and maintain validation rules and custom workflows
  • Complete bulk imports and exports of data
  • Batch reassignment of accounts and opportunities based on organizational changes
  • Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assist users and stakeholders with analytics and report design and management
  • Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata
  • Participate in the integration process of the CRM system with other enterprise systems
  • Process Discovery and Enhancements
  • Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
  • Determine, document and communicate user and system requirements, processes and standard procedures
  • Work with leadership to leverage the application to support additional business processes or functions
  • Integration and Collaboration
  • Collaborate with other business units that share the salesforce.com instance
  • Partner with other divisions within company to ensure successful collaboration and sharing of data, contacts, leads, procedures, processes, knowledge and more
  • Developing and helping to enforce master data management and governance
  • Training & User Adoption
  • Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions
  • Conduct training
  • Manage and communicate a schedule for future releases/enhancements
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
  • Normally requires four (4) to six (6) years directly related and progressively responsible experience
  • At least two years experience serving as a Salesforce.com administrator is required
  • Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred
  • Experience with the Salesforce API is preferred
  • 2+ year experience with Apex and Visualforce development is preferred
  • Solid understanding of accounts, leads, opportunities and contacts
  • Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact
  • Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing
  • Strong team player with a customer service-oriented attitude
  • Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities
  • Working knowledge of computers necessary to operate effectively with company systems and programs
  • Salesforce.com Administrator and Developer certifications are preferred
66

Salesforce Administrator Resume Examples & Samples

  • Lead Salesforce.com projects for the Sales and Commercial organizations. Continue to drive user adoption of existing functionality and applications
  • Lead cross-functional projects in support of Commercial and Sales initiatives
  • Manage an iterative SFDC roadmap. Continue to drive completion of existing SFDC roadmap initiatives while identifying new roadmap initiatives
  • Identify and manage solutions to increase productivity and collaboration
  • Collaborate with Information Technology team to complete projects and enhancements
  • Build relationships with internal and external stakeholders
  • Build relationships with vendors (Success Managers, Product Developers and Software Engineers)
  • Strategically build SFDC Case Knowledge base
  • 4+ years of Salesforce.com experience administering Sales Cloud, Service Cloud and Mobile
  • Experience supporting Sales and Service Cloud implementations
  • Understand APEX code and SQL statements
  • Understand and write triggers, workflows and processes
  • Demonstrated experience using visualization tools to drive performance
  • Demonstrated experience managing SFDC implementation, adoption and roadmap
  • Proven experience analyzing and resolving complex processes or technical issues
  • Advanced Microsoft Excel and Database skills
  • Ability to work effectively in a culturally diverse work group
  • Ability to work extended hours as business demands
  • Salesforce.com Certification(s)
  • Experience managing cross-functional projects
67

Sterling Capital Management Salesforce Administrator Resume Examples & Samples

  • Oversee day to day operations and support strategic roll outs of new projects and partnerships
  • Create workflow rules, validation rules, email alerts and field updates
  • Configure roles and profiles to ensure access to data is controlled
  • Create and maintain fields, record types, views, reports, dashboards, campaigns, user rights and page layouts across firm
  • Communicate regularly with all Salesforce users regarding new features, enhancements and any changes to the system
  • Develop and document all of the company processes and workflows with regards to Salesforce. Create a manual to be updated on a consistent basis
  • Development of dashboard and reports for Sales teams and executive management
  • Ensure data integrity by merging duplicate Leads, Contacts and Accounts; performing mass uploads and updates of data
  • Bachelor’s degree in Computer Science or related discipline or equivalent education, training and work-related experience
  • Two years as a Salesforce Administrator and other Customer Relationship Management Systems (CRM) tools
  • Professional experience in a sandbox test environment, including development/staging/production (or similar) deployment cycles
  • Ability to develop and coordinate training at all levels
  • Self-motivated to succeed in a fast-paced and dynamic environment
  • Salesforce Administrator or Developer certification or experience
  • Financial Service industry experience
  • Excellent verbal and written communication, presentation and authoring skills
  • Solid interpersonal and relationship building skills that enable cross functional partnerships
68

IT Salesforce Administrator Resume Examples & Samples

  • Administer Sales force environment including: customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports, and so on
  • Work with external customers to understand and define business requirements; document as appropriate
  • Assist with solicitation, gathering and analysis of user input and requirements
  • Identify and work with key stakeholders
  • Interface with technical managers, sales and customer service teams
  • Maintain the CRM system to ensure that all required data is collected and entered into the system
  • Provide training and support to sales force and other users
  • Create custom reports as required
69

Salesforce Administrator Resume Examples & Samples

  • Manage Salesforce.com instance on day-to-day basis
  • Oversee Salesforce.com administration, configuration, and data migration tasks Drive adoption of Salesforce.com and identify pain points related to adoption and usage of the platform
  • Collaborate with internal and external stakeholders on solutions related to Salesforce.com
  • Work with product owners to identify solutions and understand when configuration, code, or 3rd party solutions are appropriate in Salesforce.com
  • Achieve and maintain Salesforce.com certifications
  • Collaborate with various business departments to define and develop reporting needs
  • Conduct business training sessions for report and dashboard creation within Salesforce
  • 3+ years previous experience working with Salesforce.com
  • Experience maintaining user roles and profiles, configuring validation rules, workflow rules, formula fields, creating custom objects, setting permissions and enabling field level security in Salesforce.com
  • Experience integrating Salesforce.com with other applications
  • Experience using Salesforce.com data tools (Data Loader, Excel Connector, DemandTools, etc.)
70

Salesforce Administrator Resume Examples & Samples

  • Overall day to day management of SFDC, emphasizing user engagement and adoption
  • Provides strategic consulting to end users with best practices and use of CRM applications. Assists with developing training programs and materials
  • Assists with user licensing assignments, permissions and monitors usage
  • Transfers prospects, leads and opportunities upon request. Updates and maintains proprietary sales team setup
  • Partners with various teams including Marketing, Operations, IT and Users to facilitate business requirements and related duties throughout the organization
  • Creates and maintains custom reports as well as campaigns upon request of end users
  • Communicates platform enhancements and system notifications. Documents new features that are comprehensive to end users
  • Works with business and development teams on gathering new requirements and testing of technical solutions
  • Ensures data integrity and data cleanliness
  • Delivers online and telephone training to maintain data hygiene and records to improve report accuracy and responsiveness to technical issues
  • Performs Salesforce.com User Administration tasks, Access Management Alignment, Role and Profile management for users as needed (including Permission Sets, Sharing Rules & Public Groups), Data Loader usage and functionality, facilitating data snapshots to be integrated with a data warehouse
  • Proficiency in Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards and Process Builder
  • Demonstrate organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Ability to work independently and be results driven
  • Agile familiarity a plus
  • Strong Reporting and Dashboards skills with knowledge of how to report on KPIs
  • Requirements gathering and detail oriented
71

Salesforce Administrator Resume Examples & Samples

  • Perform all tasks related to the day-to-day operations of a 1000+ users implementation of FinancialForce PSA and Salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and support of app exchange applications and maintaining a strong security model
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Configure and maintain “sandbox” environments to facilitate successful development and QA testing of new features and functionality
  • Develop and implement training plans, including the creation of training material, for users
  • Ongoing development and support of PSA business processes, revenue recognition, project completion and associated calculations for projects of varied billing types in an FFIEC-Compliant organization
  • Identify customer needs and translate into business requirements for development, ensuring they get maximum benefit from Salesforce and FinancialForce PSA applications
72

Salesforce Administrator Resume Examples & Samples

  • Onboard and train new and existing users. Drive adoption by assisting all teams (Sales/Marketing/Customer Service) with process optimization, system integration, troubleshooting, account maintenance, security, etc
  • Daily administration and support of Salesforce database including but not limited to managing multiple user setup profiles, and developing customized reports, dashboards and page layouts
  • Create and maintain reporting metrics on the effectiveness and business impact of Sales and Marketing activities, make recommendations on areas for optimization
  • Establish and maintain scalable CRM processes that ensure global best practices in campaign and lead management
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Maintain documentation on processes, policies, application configuration, and help related materials
  • Interface with IT counterparts to maintain system functionality, and provide user technical support
  • Provide Salesforce.com feature and functionality recommendations for process improvements
  • 2-5 years experience as CRM Administrator, Salesforce.com certification preferred
  • Strong analytical skills (including mastery of Microsoft Excel), and has experience with reporting and data analysis
  • Excellent communication, motivational, presentation skills, and ability to work independently or as part of a team on multiple projects
  • Understanding of technical security models, relational databases and data integration
  • Familiar with Salesforce objects and best practices surrounding: Opportunity, Products, Campaigns, Dataloader, Salesforce Reports, Views, Workflow Rules, Approval Processes, Validation Rules, Record Types, Page Layouts, etc
  • Experience with Salesforce.com Sales cloud
  • Salesforce.com certification
  • Experience with programming languages such as SQL, JavaScript, HTML, Java, Apex a plus
  • Experience with marketing and service cloud a plus
73

Salesforce Administrator Resume Examples & Samples

  • Positive, can-do attitude
  • Ability to interact effectively with all levels in the organization
  • Demonstrated ability to drive, improve and develop processes
  • Understand strategy and roadmaps of the business teams
  • Strong analytical skills combined with a proactive attitude
  • Ability to communicate effectively at all levels in the organization and be comfortable conducting presentations
  • Ability to think broadly across multiple business lines
  • Ability to understand complex organizational structures with interrelated businesses
  • Ability to work in a matrix management environment and effect change
  • Detail oriented with excellent analytic skills and interest in identifying and fixing problems
  • Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment
  • A ‘systems’ thinker with process orientation and solid understanding of sales processes
  • Superior interpersonal, written and oral communication skills
  • Salesforce.com Administrator certification required
  • 2+ years Salesforce experience required
  • Experience working with Sales and Sales Operations teams a plus
  • Other Certifications: Lean, Green Belt, Agile and/or PMP are a plus
74

Salesforce Administrator Resume Examples & Samples

  • Daily administration and support of Salesforce applications including user setup, profiles and roles, customization of objects, fields , record types, page layouts and validations
  • Create reports and dashboards to share data across teams
  • Build workflows and process automation
  • Complete complex data analysis and migration tasks
  • Develop, deploy and drive adoption of business processes
  • Be the voice of the user in communicating with the team
  • Define user needs and work with programmers to deliver custom solutions and smooth data flow
  • Work hard to fight inefficiency and champion productivity
  • Deliver creative solutions
  • Provide training through various methods including online tutorials, videos, webinars, and one-on-one consulting to end users and stakeholders
  • 3+ years of experience in an IT environment
  • 1+ years of experience working with Salesforce strongly preferred
  • Bachelor's degree or equivalent experience
  • Understanding of sales process and the support needs of a sales organization
  • Ability to distill loosely defined problems, identify potential approaches and execute solutions
  • The ability to thrive in a changing environment and help guide others through this change
  • Self-driven, motivated independent learner, takes initiative
  • Collaboration and relationship building skills will be essential in this role
  • Unafraid to ask questions and work through ambiguity
  • Able to manage and self-prioritize work, with limited guidance
  • Excellent communication skills both with IT professionals and with business partners
  • Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes
  • Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption
75

Enterprise Opportunity for a Salesforce Administrator Resume Examples & Samples

  • Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and client thresholds
  • Responsible for maintenance release review and task assignment
  • Log and track identified system problems and work with Salesforce team through resolution
  • Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profile access and security permissions
  • Responsible for adding users to queues and creating list views for them as needed
  • Integrate appropriate third party applications, such as Five9, DocuSign, Drawloop, etc
  • Perform any sandbox refreshes and activities related to those refreshes as appropriate
  • Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools
  • Perform Audit Trail monitoring as needed
  • Actively research AppExchange applications and be able to perform analysis on AppExchange solutions. Perform the necessary installation and configuration of any AppExchange solutions into the client's Salesforce Orgs
  • Perform any necessary production support duties and work closely with users on issues and help provide solutions to business needs
  • Bachelor’s degree in Computer Science, Business or related area
  • 3-7 years of Salesforce Admin experience
  • Must be customer focused and possess ability to work closely with cross functional team members
  • Must possess ability to effectively present information and respond to questions
  • Must have excellent problem solving and decision making skills
  • Must have ability to track issues and/or tasks required through available tools (RTC, Footprints, etc.) and work with appropriate users to ensure issue resolution or task completion
  • Must possess ability to deploy code through each of the Salesforce environments
76

Salesforce Administrator Resume Examples & Samples

  • Execute projects designed to enhance the value of Salesforce.com for the business
  • Provide on-going support and system administration to quickly fix production issues with Salesforce.com and provide on-going maintenance
  • Work and deliver under tight and ever-changing deadlines with the ability to multi-task
  • Work with business representatives and business analysts to quickly understand requirements
  • Evaluate, select, implement, and integrate technology tools into a solution to support our business unit clients/friends
77

Senior Salesforce Administrator Resume Examples & Samples

  • Research ways to improve productivity, comparing and enabling 3rd party offerings using the AppExchange
  • Communicates regularly with the Salesforce.com designated super users to support them in their role and provide information and training on new features and functionality (Support may include assistance with data imports/exports, assistance with data integrity projects or other requests)
  • Maintains high-level familiarity with other IT systems / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Partner with the process team and user community, including leaders, to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications
  • Assist in architecting and implementing business processes, workflows and applications in Salesforce.com with adhering to Saleforce.com / Service Center best practices
  • Define and advocate technical collaboration across systems and functional departments within HLRP; assist in developing and analyzing functional solutions for integrating Salesforce.com with other applications
  • Manage the administration of Salesforce.com including but not limited to the configuration of page layouts, record types, custom fields and objects, email and mail merge templates, list views, lead and case assignment rules, user roles, profiles, security settings, reports and dashboards, workflow triggers, workflow alerts, and automated notifications
  • Assist in maintaining updated system documentation and Salesforce.com policies/procedures; help to maintain the Salesforce.com support queue by promptly responding to user questions and requests for administrative support
  • Ensure data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader
  • Minimum 5 years’ experience working with enterprise databases
  • Familiarity working with multiple sales teams within a single instance of SFDC
  • Proficiency with large datasets and/or complex queries
  • Visualforce and Apex knowledge
  • Knowledgeable of Salesforce products including Sales Cloud, Marketing Cloud, and Service Cloud
  • Team-oriented but able to work autonomously
  • Ability to work well under pressure and maintain deadlines
  • Strong communications skills (verbal, written, presentation)
  • Logical, process-oriented thinker with excellent attention to detail
78

Salesforce Administrator Resume Examples & Samples

  • Being the NZ Champion for our CRM system (Salesforce)
  • Conducting an initial data cleansing project with ongoing data management
  • Produce timely scheduled reports as well as ad-hoc as required
  • Compile and manage views, reports and dashboards of our sales data
  • Ability to understand and provide analysis on trends and opportunities
  • Attend meetings and training sessions with global counterparts via conference calls including some out of hours
  • Preferred experience in a similar role with CRM exposure
  • Experience of data analysis &/or a desire to involve analytics in your career
  • Demonstrable excellent written and verbal communication skills
  • Great organizational skills and reliability to work to deadline
  • Interpersonal skills to communicate across all levels of the business
  • Initiative, energy and commitment to drive customer satisfaction
79

Salesforce Administrator Resume Examples & Samples

  • Maintains the functional areas of data management, custom and standard objects as well as account
  • Assignments
  • Maintains user roles, security, profiles, workflow rules, etc
  • Assist with troubleshooting of data issues using SQL queries
  • Resolves cases submitted by their assigned region as it relates to issues within the CRM
  • Maintains feature release schedules and produces release notes for distribution to end users
  • Develops in Visualforce, Apex, Java and other technologies to build customized solutions that support business requirements and drive key business decisions
  • Creates updates and manages project plans as designated by Project Managers and the Senior Project Management team
  • Ensures that the project team follows methodology selected for projects and produces quality deliverables
  • Maintains system metrics to track trends in usage and data integrity
  • Develops reports, dashboards, and processes to continuously monitor data quality and integrity
  • Identifies SF.com usage problems and craft technical / communication plans to be communicated to end users
  • Develops training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions
  • Maintains the central repository for all project documentation and lessons learned
  • Works with the project team to ensure project request align with known strategic goals
  • Demonstrated written and verbal communication skills and strong presentation skills
  • Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies
  • Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.comIDE)
  • Experience with collaboration and project management tools (MS Project, SharePoint, and Clarity etc.)
  • Familiar with CRM tools within a Sales Environment a plus
  • Advanced Excel experience, analyzing data and using v-lookups
  • Basic SQL Knowledge required
  • Highly innovative, flexible and self-directed - Strong organization skills
  • Extremely proficient in Microsoft Office Suite including Access
  • Strong communication and interpersonal skill required
  • Ability to adapt to change, solves problems, make decisions, and collaborate and work with a team
  • Candidates must also have planning/organizational skills, strong attention to detail and be results focused