Salesforce Administrator Job Description
Salesforce administrator
provides user story analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.
Salesforce Administrator Duties & Responsibilities
To write an effective salesforce administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included salesforce administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Overall responsibility is to maintain ShareBuilder’s use of Salesforce.com
Design and build Force.com applications and extensions using declarative platform capabilities, custom - Apex code, web services APIs, and other relevant development technologies
Work with management to identify new and creative opportunities to leverage Salesforce.com to support additional business processes or functions
Manage relationships with key Salesforce.com support team members, integration partners, and third party consultants
Serve as subject matter expert of Salesforce.com
Design, configure and administration of SFDC including but not limited to, Apex code and supporting test classes, Custom Objects, Workflow Rules, Custom Fields, Validation Rules, and Visual Force Pages
Monitor the day-to-day operations of Salesforce.com and supporting applications
Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into Salesforce.com data
Provide on-going End User Salesforce.com training within the organization
Translate and implement user requests into meaningful enhancements to the system, including but not limited to writing custom code, creating custom reports, objects, workflows, email alerts, templates
Salesforce Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Salesforce Administrator
List any licenses or certifications required by the position: ADM, SFDC, ADM201, BA, CLM, ITIL, PLC
Education for Salesforce Administrator
Typically a job would require a certain level of education.
Employers hiring for the salesforce administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Education, Business, Information Technology, Business/Administration, Information Systems, Marketing, Technical, Engineering, Technology
Skills for Salesforce Administrator
Desired skills for salesforce administrator include:
Workflows
Integration with external systems
Apex
Microsoft Office
Process builder
SQL
Salesforce.com
Standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code
Visualforce
Integration concepts - web service API
Desired experience for salesforce administrator includes:
Manage the user community on the system
Participate in and support internal technology development and system integration efforts as a Force.com subject matter expert
Proactively solicit feedback and requirements from a large, diverse user group spanning multiple departments throughout the organization
Manage system upgrades, releases, and the change control process
Create and manage system configuration specifications, training manuals, and other internal system documentation
Maintain users, roles, profiles, and permissions
Salesforce Administrator Examples
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Salesforce Administrator Job Description
Job Description Example
Our company is growing rapidly and is hiring for a salesforce administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for salesforce administrator
- Lead Salesforce.com projects for the Sales and Commercial organizations
- Occasionally may be required to work overnight shifts to support system releases
- Infrequent travel may be required for training or other business purposes
- Occasional deadline driven, extended working hours may be necessary
- Provide technical support assistance to diagnose and resolve application issues
- Supply Service Desk Technicians documentation and procedures for resolving common or recurring problems
- Coordinate the rollout of enhancements to the production environment, which includes coordination of all IT areas involved in the rollout
- Oversee the feature request and support backlog
- Review and understand general organization drivers and context for development projects and assist in defining required features and mapping Salesforce features to business processes
- Evangelize and drive user adoption across the organization to ensure successful systems
Qualifications for salesforce administrator
- Technical understanding of basic systems architecture and networking
- Ability to prioritize a large and diverse set of tasks and responsibilities in handling the requirements from a user base from multiple departments
- Experience using Force.com web services APIs
- Demonstrable experience designing standalone Force.com applications
- Java, .NET, C#, or other object oriented programming background
- Familiarity with software development lifecycle methodologies
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Salesforce Administrator Job Description
Job Description Example
Our growing company is looking for a salesforce administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for salesforce administrator
- Create and maintain training materials and user documentation as business and processes evolve
- Facilitate the day-to-day management of application as needed
- Coordinates the rollout of enhancements to the production environment, which includes coordination of all IT areas involved in the rollout
- Serves as an escalation point of contact for application users and trouble-shooting not related to system defects (investigate complex ‘how to’ questions)
- Keep up to date on CRM releases (patches, upgrades, ), CRM news and industry information
- Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments
- Maintain user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security)
- Supports Corporate Marketing.s use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing Dept
- Contribute to the administration of Kaspick’s marketing technologies including websites, survey software, email campaigns
- Create and maintain reports and dashboards in a complex 3-module org as needed for Finance, Management and Individual users
Qualifications for salesforce administrator
- Experience managing developers in a systems analyst or project manager role
- Ability process many tasks at once
- 2 to 5 years administering Salesforce and other CRM Systems/tools
- BA/BS degree in Computer Science, Business or equivalent of 5-7 years of professional experience
- Assist the Programmer with the development of technical documentation of existing and future applications
- Create custom build reports for trend analysis using standard reports functionality Reporting Snapshot and Historical Trending
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Salesforce Administrator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of salesforce administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for salesforce administrator
- Create solution design documents for Salesforce developers
- Perform gap analysis of current Salesforce environment and recommend suggestions for improvement
- Creation of development test scripts
- Install Salesforce packages and deploy software changes to production environment
- Implement and / or manage a governance process for Salesforce
- Establish processes to ensure consistency between departments who use Salesforce
- Drive Salesforce user groups
- Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies
- Manages user licensing assignments, permissions and monitors usage
- Analyzes platform data to ensure to high-quality, unduplicated data in accordance with data governance policies
Qualifications for salesforce administrator
- Salesforce implementation expert certification and Salesforce administrations certification
- A logical, process-oriented thinker
- Enjoys helping others
- Is OK with being empowered
- Familiarity with marketing and the sales process
- Has a natural curiosity about technology
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Salesforce Administrator Job Description
Job Description Example
Our company is hiring for a salesforce administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for salesforce administrator
- Design Salesforce.com solutions across sales, service, marketing, and other functional business areas
- Maintain a solid knowledge base of the functional capabilities of SalesForce.com and the various areas within it
- Possess overall understanding of business processes and workflows
- Configure workflow rules, visual and process builder flows
- Support end users with technical support and training
- Manage assigned projects effectively to deliver SFDC functionality on schedule
- Develop Work Products associated with system enhancements
- Perform the necessary configuration tasks to support the business requirements for SFDC
- Salesforce Sales Cloud
- Salesforce Community Cloud and Napilli template
Qualifications for salesforce administrator
- Believes in a CRM
- Must have at least 3 years of experience in Salesforce development projects and deep familiarity with Salesforce platform
- Must have exceptional communication skills, able to communicate effectively with both a technical audience and business users
- Strong results orientation with a proven track record of flawless execution and strong attention to detail
- Apex and/or other software development a plus (web, backend etc)
- Salesforce Marketing Cloud
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Salesforce Administrator Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of salesforce administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for salesforce administrator
- Monitor system testing strategy and execution for SFDC projects and enhancements
- Acts as change agent and drives projects to completion
- Provides best practice guidance and innovations in CRM
- Communicates and understands impact of Salesforce changes to affected parties and makes recommendations, as appropriate
- Work with Sales & Marketing to keep the database clean ensuring ideal prospect and accurate customer data
- Work with the business owners to develop test case scenarios for functional enhancements
- Manage, build, and generate operations metrics to make strategic business decisions which uncover opportunities for improvement in processes and operations
- Create and run specialized reports
- Lead a series of projects and improvements through change management process
- Perform daily administration and support of saleforce.com including managing user set
Qualifications for salesforce administrator
- The successful resource will be a logical, process-oriented thinker with two or more years of experience as a Salesforce Administrator, ideally including some work with a non-profit organization
- Hold an ADM 201 certification
- Experience supporting fundraising will be considered a plus
- Lead or have knowledge of technical aspects of projects
- Evaluation Salesforce.com apps and integrations implement new features
- Training requirements (licenses, programs or certificates) – Certified Salesforce Administrator