IT Generalist Resume Samples

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KJ
K Jaskolski
Kariane
Jaskolski
26974 Corbin Meadow
Phoenix
AZ
+1 (555) 695 8609
26974 Corbin Meadow
Phoenix
AZ
Phone
p +1 (555) 695 8609
Experience Experience
12/2013 present
Detroit, MI
CBS Center IT Generalist
Detroit, MI
CBS Center IT Generalist
12/2013 present
Detroit, MI
CBS Center IT Generalist
12/2013 present
  • 10% Annual Planning and Budgeting: Supports development of annual plans in partnership with CBS Site Leadership, Operations Leaders and the CBS IT lead. Develop local budgets and IT plans. Ensure costs are optimized and kept within budget. Connect with external associations or industry contacts to maintain and approach for continual learning. Any other duties as assigned
  • Working knowledge of ServiceNow change management module and related processes like release management, Configuration Management Database (CMDB)
  • Work with developers, data modelers, testers and business area SMEs to support development, system testing, UAT
  • Participate in the ongoing Incident Management process improvements
  • Develop and track metrics and follow up with change owners to improve compliance
  • Perform self-assessment of internal controls in the change management process
  • Provide input into database systems optimization for performance efficiency
07/2007 11/2013
Chicago, IL
Center IT Generalist
Chicago, IL
Center IT Generalist
07/2007 11/2013
Chicago, IL
Center IT Generalist
07/2007 11/2013
  • Identify any issues related to database performance and provide corrective measures
  • Work with internal partners and customers to provide guidance and support on change process
  • Diagnose and address database performance issues using performance monitors and various tuning techniques
  • Participation in team rotation to provide 24x7 incident management coverage for business critical IT service issues and outages
  • Proficient working with data, especially analysis of potential data sources and development of source to target business rules mapping
  • Work with application teams to provide database deployment (DDL deployment) support
  • Effectively work with users and support partners providing CMDB support
02/2003 01/2007
Boston, MA
IT Generalist
Boston, MA
IT Generalist
02/2003 01/2007
Boston, MA
IT Generalist
02/2003 01/2007
  • Perform day to day operational support and continuous improvement tasks
  • Perform data profiling, data analysis, setup mock data for development/unit testing
  • Work with support and development teams to troubleshoot complex problems
  • Work with developers for detailed design document
  • Work with internal customers to create and deploy solutions for new and existing services
  • Perform day to day operational support tasks in technology change management function
  • Provide Database deployment support for Test and Production environments
Education Education
Bachelor’s Degree in Either Computer Science
Bachelor’s Degree in Either Computer Science
Howard University
Bachelor’s Degree in Either Computer Science
Skills Skills
  • Excellent verbal skills including ability to convey services framework to leadership in understandable terms
  • Ability to maintain a high standard of service and professionalism under pressure
  • Proactive, detail oriented, analytical, strong organizational skills
  • Promote top code quality by contributing and participating in design and code reviews, and solve issues related to performance tuning and scalability
  • Ability to work with IT or business areas to enable KM to be utilized effectively across end-user and IT support team and call centers usage
  • Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
  • Excellent written and verbal communication, analytical, problem solving skills
  • Professional certifications in Operating Systems namely AIX, Solaris and Linux is
  • Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable
  • Good written and verbal communication skills
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7 IT Generalist resume templates

1

IT Generalist Resume Examples & Samples

  • At least 1 year experience within a total Information Technology (IT) environment
  • Software distribution
  • Telecommunications
  • System and technical integration
  • Technical/financial knowledge
  • Technical troubleshooting
  • Software licensing
2

IT Generalist Resume Examples & Samples

  • Interfacing with customers on support matters
  • Managing proper customer expectations
  • Day to day maintenance and upkeep of existing server fleet*Update, test, and support software provisioning systems
  • Work with internal customers to create and deploy solutions for new and existing services
  • Configure and deploy systems to support new data center expansion
  • Work with support and development teams to troubleshoot complex problems
  • Participate in weekly on-call rotation and actively respond to escalations and alerts
  • At least 4 years experience in systems administration
  • At least 4 years experience in troubleshooting
3

CBS Center IT Generalist Resume Examples & Samples

  • 20% Business Partnering: Develop a strong understanding of the CBS and functional process, data and technology environment, Work directly with the center management team, CBS IT Lead and other stakeholders to proactively identify opportunities for standardization, alignment and continuous improvement. Align local governance processes as appropriate. Other stakeholders include various CBS Center IT leads, Regional IT teams, function Business Partners, Enterprise Process Managers, and Enterprise Architecture
  • 20% Portfolio and Demand Management: Work with center management and operations leads to identify potential projects and develop their overall concept, scope, sponsorship and value opportunity. Ensure this demand is entered into the IT strategic portfolio and execution is monitored as appropriate. Ensure solutions are leveraged across functions and CBS centers to create a consistent and optimized solution set. Proactively suggest solutions that will increase efficiency and drive operational excellence. Lead IT efforts associated with migration projects ensuring on-time and quality delivery
  • 10% Annual Planning and Budgeting: Supports development of annual plans in partnership with CBS Site Leadership, Operations Leaders and the CBS IT lead. Develop local budgets and IT plans. Ensure costs are optimized and kept within budget. Connect with external associations or industry contacts to maintain and approach for continual learning. Any other duties as assigned
  • 3-6 years of IT experience
  • Solid business application knowledge
  • Demonstrated knowledge of Cargill’s technology risk policies and environment
  • Proven ability to communicate effectively across all levels of the organization
  • Ability to identify and investigate business problems, issues, and circumstances and provide recommendations, alternatives, risks, and benefits to the appropriate decision maker
  • Ability to communicate, work across organizational boundaries, be a team player and enjoy working in a team-oriented environment
  • Demonstrated interpersonal savvy capabilities: relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport as well as constructive and effective relationships
  • Proven ability to obtain results through influence and collaboration
  • Process expertise
  • Experience working in or with a shared service environment
  • Experience working with 3rd parties and/or outsourcers
  • Prior business experience and process knowledge
  • BPO IT management experience
4

Center IT Generalist Resume Examples & Samples

  • 40% Operations Oversight: Monitor Global IT SLAs to ensure services provided to the center and any associated BPO providers is delivered at an acceptable level and user expectations are met. Share service performance with center management on a regular basis, identifying opportunitites for improvement. Assist in resolving complex technical problems and critical incidents. Ensure repeated issues are properly addressed and impact to the center is minimized through continuous improvement/problem management efforts
  • 10% TGRC Awareness and Enforcement: Use extensive understanding of Cargill’s TGRC requirements to monitor and review IT environments, ensuring adherence to CBS site as well as Cargill’s standards and policies. Understand external risks and vulnerabilities to ensure standards are up-to-date and adequately address risk. Coordinate business continuity and disaster recovery planning and testing
  • Bachelor's Degree in Computer Science/MIS or equivalent Bachelor's Degree
  • 3 to 6 years of IT Operations experience
  • 2 to 4 years IT Project Management experience
  • Proven skills in sharing information and expertise with others, delivering solutions, influencing, and performing root cause problem solving
  • Demonstrated ability to deal with ambiguity by having the capability to cope with change, handle risk and uncertainty, as well as to make quality decisions without having all the information at hand; can comfortably handle risk and uncertainty
  • Demonstrated interpersonal savvy capabilities
5

IT Generalist Resume Examples & Samples

  • At least 5 years’ experience within a total Information Technology (IT) environment
  • Virtual Desktop
  • Remote desktop support
6

IT Generalist Resume Examples & Samples

  • Associates or BS degree (or equivalent experience) in MIS or technology-related field
  • Sharepoint administration experience
  • Outstanding customer service skills: ability to assist others in person and over the phone
  • Intermediate knowledge of the Windows 7 and Windows 10 Operating System
  • Intermediate Microsoft Office experience
  • Demonstrated ability to manage complex projects with multiple stakeholders
7

IT Generalist Resume Examples & Samples

  • Supports ESO control and process owners in responding to internal and external audit inquiries to help ensure consistent and effective management
  • Supports creation and maintenance of process narratives by collaborating with process owners and managers to ensure proper documentation of all significant processes
  • Coordinates and helps facilitate meetings with process owners, process managers and IT owners in remediation of any control deficiencies
  • Supports evaluations of operational effectiveness controls using a variety of approaches, including sampling, corroboration, observation, performance, etc
  • Supports consistency and quality in SOX compliance work across ESO
  • Monitors execution of the control self-assessment process
  • Bachelor’s degree plus 2-4 years or related experience, or combination of education and experience
  • Experience in audit, risks and controls
  • Strong interpersonal and communication skills (written and oral)
  • Strong attention to detail and time management skills
  • Strong working knowledge of Microsoft Office (Excel, PowerPoint, Word, SharePoint)
  • Ability to understand and work with a diverse group of stakeholders within first and second line functions
  • Self-motivated, pro-active, and result-driven problem solver
  • Capable of working independently or within a collaborative team environment
  • Knowledge of compliance and control requirements for infrastructure operations tools and processes
  • Knowledge of SOX 404 compliance, COSO, COBIT, ITGC testing, risk management, audit, and process consulting for Fannie Mae, Freddie Mac, and/or Big Four accounting firms
  • Experience in compliance and controls testing
  • CISA preferred or other audit-related certification in progress
8

IT Generalist Resume Examples & Samples

  • Support business areas and database platforms to ensure logical data model and database design, creation, and generation follows enterprise standards, processes, and procedures
  • Generate a variety of metadata artifacts
  • Design database solution for applications, including all required database design components and artifacts
  • Provide input into database systems optimization for performance efficiency
  • Identify any issues related to database performance and provide corrective measures
  • Minimum 1-2 years related experience, full lifecycle data modeling (logical - physical - deployment)
  • College Degree or equivalent experience; advanced studies/degree preferred
  • Recent relevant experience using either ER/Studio DA or ERwin
  • Strong database design knowledge in at least two of the following platforms: Oracle, DB2, UDB, Sybase, SQl Server
  • Strong data analytical capabilities
  • ER/Studio DA experience with version 9.0 or higher
  • Working knowledge of enterprise architecture (especially information architecture) concepts
  • Flexible and able able to adapt to changing requirements and priorities
  • Willingness to adopt our business processes and methodologies
  • Exceptional verbal and written communication
  • Proactive, detail oriented, analytical, strong organizational skills
9

IT Generalist Resume Examples & Samples

  • Provide L2 Production Support for applications from all internal business lines
  • Provide solutions to technical issues
  • Employ extensive professional experience and creativity to resolve complex technical problems
  • Serve as a champion for change
  • Drive for tactical outcome to increase development team’s efficiency and productivity
  • Engage with the business users, application owners and other affected parties during problem resolution
  • Document lessons learned, help maintain knowledge database
  • Coordinate end to end Application On Boarding to production and Release Management Coordination
  • Ability to positively adapt to rapidly growing and changing environment, while working under pressure
  • Assist with application password changes
  • Participate in 24x7 on-call rotation coverage to all supported applications
  • 2+ years of application and infrastructure experience
  • 2+ years of hands on experience with a shell scripting language such as bash or Perl
  • 2+ years of Strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, etc.) in UNIX and/or Windows environment
  • Basic hands-on knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD concepts
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience, or be in process of achieving college degree
  • Basic knowledge of or experience with one or more databases (Sybase, DB2, SQL Server, Oracle) and security (firewall, AD, TAM, LDAP)
  • Basic proficiency with Java-based technologies
  • Hands-on experience with Remedy or Service Now
  • Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
  • Sound interpersonal and team working skills
10

IT Generalist Resume Examples & Samples

  • Perform upgrades to software packages used by applications
  • Perform analysis on the existing application and identify potential component breakpoints
  • Perform analysis on existing application code security vulnerabilities to determine the best remediation solution
  • Implement security vulnerability code fixes and perform unit testing
  • Provide environment and functional support for SIT and UAT testing of applications
  • Provide Upgrade Environment specifications to component administrators
  • Deploy code baseline to upgraded environment and get to clean compile
  • Remediate run-time breakpoints and oversee deployment to production environment
  • Updating documentation and providing development of implementation and back out plans, deployment support, and post implementation code changes as required
  • Understand application/technical needs and processes; identify solutions, present and guide project team, Technical lead and IT lead in identifying best solution
  • Promote top code quality by contributing and participating in design and code reviews, and solve issues related to performance tuning and scalability
  • Provide production support that includes evaluate defects, investigate cause and determine solutions to address defects
  • 2 years of directly related professional work experience
  • Bachelor's degree in either Computer Science or Engineering or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired
  • Strong development skills and at least 5 years of experience in JDK, Java 2EE, WebLogic and ANT
  • Extensive, hands-on experience and at least 2 years of experience with Unix/Shell scripting
  • At least 2 years of experience with UDB, Sybase, SQL Server or Oracle
  • Experience in complete software development lifecycle
  • Good knowledge of database concepts with working knowledge of SQL, Stored Procedures, XQuery and XML Query
  • Experience is application support for database and middleware upgrades and migration
  • Hands-on experience with GIT, Jenkins, Artifactory, and TeamForge
  • Hands-on experience with Build and Deployment tools and languages like ANT, Maven, Shell script, ClearCase
  • Database Query design and development on relational database platforms
  • Familiarity with Mortgage Industry or direct Freddie Mac Experience is an added plus
  • Ability to learn and adopt various technologies (including Commercial-of-the-Shelf products)
  • Must have good problem solving skills, attention to detail and strong interpersonal skills
  • Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation
  • Proactive in nature with customer satisfaction as a primary goal
11

IT Generalist Resume Examples & Samples

  • Perform day to day operational support and continuous improvement tasks
  • Support the Technical governance for preservation of data quality of CMDB Data (Configuration items and relationships in the CMDB)
  • Fulfill Service Requests for CMDB data changes
  • Effectively work with users and support partners providing CMDB support
  • Resolve data issues raised through Service Requests or Incidents or proposed change process
  • Review assigned application certification tasks to keep the CMDB data accurate
  • Document processes and procedures as required
  • Bachelor degree and / or equivalent work experience
  • Minimum of 6 months to 2 years of experience in technical delivery with ServiceNow CMDB and configuration management services and day-to-day operations
  • Knowledge in other related IT Service Management Processes such as: Service Request Management, Incident Management, Problem Management, Change Management, Release Management
  • Strong interpersonal skills, conflict management, communication, analytical, problem solving and risk management
  • Partnership, Customer service, Take initiative, and delivering quality services
12

IT Generalist Resume Examples & Samples

  • Support MS SQL Database platform using SQL 2008R2/2012 and SQL 2014 versions
  • Build new database instances and databases by following standard build process
  • Work with application teams to provide database deployment (DDL deployment) support
  • Learn and administer Informatica Power Center and additional data integration tools
  • Learn and deploy SSIS packages and provide basic trouble shooting support for SSIS to end-user
  • Maintain database backups – full backups and transaction backups for database recovery
  • Perform database refresh from production to lower environments
  • Become a part of Database and ETL operations support team
  • Good understanding of Windows & Linux OS platform
  • Good understanding of SQL Server security administration
  • Provide 24x7 on call support on rotation basis
  • 4 years of experience with Microsoft SQL Server – Database Administration
  • Bachelor’s Degree in Information Technology, Engineering, Computer Science, related field or equivalent work experience
  • Understanding of Database technology and ETL (Informatica) operations
  • Knowledge of industry-standard, enterprise-class best practices for a large database environment
  • Understanding of HA, DR Database and storage technologies like Data replication, SRDF/non-SRDF
  • Experience with Solaris, Linux and Windows platforms
  • Knowledge of secondary database platform such as Sybase under Linux platforms
  • Any experience of working on Informatica (ETL) will be a big plus
  • Knowledge of Unix/Linux OS platform and Unix Shell/Perl scripting
  • Experience with Database monitoring tools such as Foglight
  • Database vendor certification
  • Ability to work well as a team and as an individual with minimal supervision
13

IT Generalist Resume Examples & Samples

  • Familiarity with Windows Server and Linux OS
  • Strong networking fundamentals
  • Experience with VMware (vCenter, ESXi, VMware Tools)
  • Experience with PowerShell and Linux Scripting and programing
  • Experience configuring and supporting complex application systems
  • Experience configuring monitoring solutions (vRealize Operations, HP BSM, OMW, NNMI)
  • Experience with developing automated deployment solutions (vRealize Automaton and Orchestrator, HP Server Automation, HP OO, HP Network Automation.)
  • Experience installing, configuring, and maintaining configuration management tools. (BMC Discovery, HP UCMDB, vRealize Configuration Manger)
  • Experience installing, configuring, and troubleshooting 3rd party applications. (Adobe Flash, Oracle Java, Wireshark, McAfee HBSS, monitoring agents)
  • Experience documenting application configurations and engineering designs
14

IT Generalist Resume Examples & Samples

  • Perform day to day operational support tasks in technology change management function
  • Review and assess change tickets to ensure compliance with change management process
  • Monitor status of change tickets
  • Attend Change Advisory Board (CAB) to assess changes
  • Work with internal partners and customers to provide guidance and support on change process
  • Function as the 24X7 on-call Logistics Manager on rotation during assigned weeks to provide change management assistance to project teams and to compile status report of week-end deployments
  • Fulfill Service Requests for updating/resetting change tickets created in ServiceNow
  • Create necessary reports from ServiceNow and other data sources
  • Perform self-assessment of internal controls in the change management process
  • Provide audit, compliance and issue remediation assistance as needed
  • Document processes and procedures, training material and job aids as required
  • Develop and track metrics and follow up with change owners to improve compliance
  • 4 plus years of experience in Technology Change Management
  • Bachelor degree or equivalent work experience
  • Sound knowledge of the change management standards, process and controls and Change Advisory Board (CAB) process and governance
  • Working knowledge of ServiceNow change management module and related processes like release management, Configuration Management Database (CMDB)
  • Familiarity with ITIL framework
  • Expertise in Microsoft excel, ServiceNow reports and SQL queries
  • ITIL V3.0 Foundation certification
  • Experience in providing process improvement service in change management
  • Knowledge in application development and IT Service Management Processes such as Service Request Management, Incident Management, Problem Management and CMDB
  • Strong interpersonal skills to build positive working relationships across groups and all management levels
  • Excellent written and verbal communication, analytical, problem solving skills
  • Ability to maintain a high standard of service and professionalism under pressure
  • Partnership, Customer service, initiative and conflict management
15

IT Generalist Resume Examples & Samples

  • 1-Windows Server (OS 2008 R2 and 2012, have some 2016):They will be on-boarding new clients so they should be able to build the server for a client, re-install applications etc..creating and deploying OS images, adding features/roles, monitoring/alerting etc
  • 2- Level I/II Helpdesk / Desktop Support an troubleshooting on-site: ex. Active Directory, Exchange, Workstations
  • 3- Other Basic Networking skills: This would include installation of switches, light networking. He would want to see if someone has designed a network vs. inherited and maintained a network. Someone in this role will be more of a networking generalist
16

IT Generalist Resume Examples & Samples

  • Participation in team rotation to provide 24x7 incident management coverage for business critical IT service issues and outages
  • Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
  • Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities and coordinate / manage resolution teams in order to speed up service restoration
  • Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders
  • Collect and record all required incident details for input into Problem Management’s root cause analysis process, management reporting metrics and follow-up major incident reviews
  • Participate in the ongoing Incident Management process improvements
  • Please note that the hired candidate may work out of our McLean, VA office or Carrollton, TX office
  • Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
  • Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience
  • Strong IT systems troubleshooting analysis abilities
  • 3+ Experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment
  • Experience negotiating effectively and facilitating conflict resolution
  • Experience building and maintaining relationships within the Technology and Business organizations
  • Experience using analytical and problem solving skills
  • Experience working in a fast paced team environment and managing priorities with minimal supervision
  • Minimum 3+ years Major Incident Management experience
  • 5+ years experience with ITIL Service Management concepts
  • Hold current ITIL V3/2011 ITIL Foundation and Intermediate certifications
  • 3+ years of experience with business application or infrastructure support on the following platforms
  • UNIX (Solaris, Linux, AIX)
  • Mainframe (IBM MVS)
  • Web Technologies (webMethods, WebLogic)
  • Working knowledge of network technology (IP, firewall, etc.)
  • Strong familiarity / experience with MS Office tools, Visio and SharePoint
17

IT Generalist Resume Examples & Samples

  • VDI (Virtual Desktop Infrastructure – VMware)
  • Application/Software Packaging
  • Serve as third level support resource for SCCM software deployments on VDI; troubleshoot technical incidents with enterprise environments
  • Responsible for smooth operations of systems and delivery to the enterprise
  • Communicate effectively with team and clients to identify needs and evaluate alternative technical tools, solutions and strategies
  • Responsible for documentation of processes and procedures
  • Bachelor’s degree in IT, Computer Science, Engineering, related field or equivalent work experience
  • 2-5 years professional experience with managing SCCM packages, collections and deployments
  • Very strong engineering skills in Windows desktop infrastructures
  • Competent in Scripting/PowerShell/SQL
  • Experience with supporting and troubleshooting VDI desktops
  • Knowledge of technical project management, project implementation, infrastructure engineering
  • Experience with documentation of Engineering Solutions and Designs
  • VMWare certifications
  • Microsoft professional certifications
  • ITIL Foundation certification
  • Service Now change and incident management experience
  • Windows 10 Desktop engineering experience
  • Windows Server support experience
  • Customer Support experience
18

IT Generalist Resume Examples & Samples

  • Provide DBA support on all aspects of databases administration including backup/recovery, replication, deployment and real time production troubleshooting responsibilities on databases
  • Install, configure, monitor, upgrade and maintain database in production and non-production environments
  • Provide 24x7 on call DBA support for production environment on rotation and need basis
  • Provide Database deployment support for Test and Production environments
  • Diagnose and address database performance issues using performance monitors and various tuning techniques
  • Interact with Storage and Systems administrators on Linix/Unix/VM operating systems issues related to Databases
  • Able to write database maintenance and automation scripts
  • Troubleshoot database production problems and database connectivity issues
  • Ability to work well as a team
  • 6 months to 2 years of experience in Database Administration
  • Good understanding of Database technology – DB2 UDB Distributed
  • Basic Database operational experience
  • Good understanding of Linux/VM platform
  • Experience implementing, supporting and auditing database security
  • Experience with Unix/Linux OS platform and Unix Shell/Perl scripting and automation
  • College Degree preferred or equivalent
  • Knowledge of Oracle databases platform under Unix/Linux platforms
  • Experience working in virtual environment using VMware
  • Database performance tuning skills
19

IT Generalist Resume Examples & Samples

  • Possessing strong network knowledge and skilled in network protocols such as TCP/IP and DNS, DHCP. Hands on with Server installs, rack/stack, storage configuration (NAS, SAN)
  • Works under limited direction independently determines and develops approach to solutions. Work is evaluated upon completion for quality and adequacy in satisfying objectives
  • Responsible for MPIO/DMP configuration for SAN disks using native OS or third party EMC Power path, VERITAS MPIO drivers on Linux and Solaris Servers. Identify, analyze, fix, and determine root cause, follow-up and coordinate changes to resolve complex problems involving hardware, software, networking and applications
  • Monitor and ensure adequate security for hosts and tightened file system access control
  • Responsible for regular backup and restore operations for AIX, Linux and Solaris Systems using Tivoli Storage Manager. Identify, control, maintain and verify OS baseline configurations and manage server resources and predict the need for additional capacity in advance
  • Write technical documentation, operational procedures, systems documentation and Incident and problem communications and reporting
  • 2-4 years of related professional experience
  • SAN/NAS Concepts and working knowledge of those technologies
  • Experience in building and managing Disaster Recovery and it’s concepts
  • Professional certifications in Operating Systems namely AIX, Solaris and Linux is a plus
  • Experience in managing Virtual machines in VMWARE Virtual environment
20

IT Generalist Resume Examples & Samples

  • Responsible for initiating, developing, and maintaining a collaborative working relationship with ESO areas, IT teams, IT customers and business areas. Job duties are to expand reporting analytics and knowledge management effectiveness, adoption and integration into processes,
  • Responsible for reporting activities including producing reports, receiving report requests, creating recurring reporting needs, and managing the reporting inventory
  • Responsible for data analytics including compiling ticket data into trends, patterns, or categories for attaining analysis by the team or leadership
  • Responsible for implementing dashboards, metrics, leading and lagging indicators though working with teams to understand their needs and help drive analytics to help them manage their services
  • Responsible for defining the reporting and knowledge management strategic vision, contributing to the full service design strategic plan
  • Responsible for managing the knowledge base to including author, assess, or publish article drafts. Evaluate knowledge article feedback, ratings, flagged, most viewed, least viewed, outdated/expired. Perform daily, weekly, monthly and other required duties including retiring articles, addressing requests for information, responding to notifications, assembling and monitoring metrics, managing the KM mailbox, and monitoring usage,
  • Responsible for identifying KM key metrics and associated thresholds, and ensuring delivery compliance within the defined metrics and thresholds,
  • Involvement with capacity, performance and availability management. Ability to capture, measure and show service capacity and performance
  • College degree or significant, equivalent work experience
  • Two years of related professional experience
  • Clear understanding of IT service transition, IT application and service development, IT support and IT operations
  • Clear understanding of the Knowledge Management principles
  • ITIL background and/or certification(s)
  • Adept at queries, report writing and presenting findings
  • Excellent verbal skills including ability to convey services framework to leadership in understandable terms
  • ServiceNow experience including reporting, ticketing (incident, problem, change, release, etc.),
  • ServiceNow performance analytics experience developing dashboards, metrics, leading indicators, lagging indicators, thresholds and widgets
  • Ability to work with IT or business areas to enable KM to be utilized effectively across end-user and IT support team and call centers usage
  • Demonstrated understanding of multiple IT areas including capabilities provided
21

IT Generalist Resume Examples & Samples

  • Work with business SMEs and identified project stakeholders to develop detailed requirements (functional/non-functional/operational/data quality)
  • Document all requirements into DOORS. Conduct requirements walkthroughs with project team and project stakeholders
  • Lead and support change control on requirements
  • Develop Requirements traceability matrix (RTM)
  • Work with developers for detailed design document
  • Develop business rules spreadsheets (BRSs) to document data movement/data transformation rules
  • Perform data profiling, data analysis, setup mock data for development/unit testing
  • Work with developers, data modelers, testers and business area SMEs to support development, system testing, UAT
  • Support all phases of the project development lifecycle using SDLC and other project methodologies
  • Perform Unit testing, and document test results
  • Develop implementation/backout plans and support production implementation
  • Support post-production validation
  • Typically has 2 - 4 years related experience
  • College Degree or work equivalent experience
  • Ability to understand the business users’ reporting and analytical needs; communicate effectively with the business users and help author business requirements
  • Proficient working with data, especially analysis of potential data sources and development of source to target business rules mapping
  • Experience in Multi-Dimensional Modeling (Star Schema), MicroStrategy Reporting Tool, Analysis and Requirements Development for Multi-Dimensional Datamarts (Star Schema), SQL, Requirements Management Software such as DOORS, MS-Office and Visio
  • Ability to translate Business Requirements into Information/Data requirements
  • Ability to work with project management and technical development team; build and maintain technical/project documentation; participate in project estimation
  • Strong analytical skills, proficiency in root cause analysis, and ability to solve problems and craft business solutions
  • Strong interpersonal, verbal, written, and listening skill sets
  • General knowledge of secondary mortgage industry
  • Knowledge of Freddie Mac's role in the Mortgage Industry and the Loan Purchase Business Process
  • Complex data analysis using SQL
22

IT Generalist Resume Examples & Samples

  • Database administration
  • User access administration
  • Process improvement opportunities
  • Supporting collaboration tools
  • Systems monitoring
  • Projects co-ordination
  • Basis systems analysis and system troubleshooting
  • Data Visualization requests
  • Documentation(SOP's , training material , end-user guides)
  • Performing 1st and 2nd level tier support tasks that require special skills
  • Documentation of all issues via phone, email, and direct contact within the ticketing system and our knowledge base system
  • Troubleshoot enterprise applications with the use of a knowledge base and assign issues to the appropriate support group as needed. In addition, providing feedback on technical documentation for publication in knowledge base
  • Assist in the implementation and administration of enterprise applications including application, web, and database
  • Assist in the implementation and system administration of Oracle ERP, CRM, JIRA, Confluence and others
  • Responsible for ensuring uptime of critical enterprise systems through monitoring and timely remediation of critical issues
  • Ensuring proper functioning of the information processing system, performing necessary upgrades and maintenance, and ensuring that computing equipment, hardware, and software are updated and of adequate capacity to meet business needs
  • Contributing to other longer-term IT projects covering a wide array of topics, from procedures, networking, telecommunications, system architecture and virtualization – and everything in between
  • Collaborating with peer DBA's and IT technicians to get it all done
  • Supports information technology strategies, policies, and procedures by following organization goals; identifying problems; evaluating trends; anticipating requirements
  • Ensures adherence to all regulatory compliance processes and requirements, including but not limited to Sarbanes-Oxley, DFARS, and ITAR and like regulations
  • Willing to work a dynamic schedule through an on-call rotation process seven days a week