IT Team Lead Resume Samples

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CJ
C Jast
Carolyn
Jast
95057 Koch Ports
Philadelphia
PA
+1 (555) 854 9083
95057 Koch Ports
Philadelphia
PA
Phone
p +1 (555) 854 9083
Experience Experience
Philadelphia, PA
IT Team Lead
Philadelphia, PA
Muller-Stoltenberg
Philadelphia, PA
IT Team Lead
  • Create and track key performance indicators, staffing ratios, trends, and benchmarks
  • Proven success in transforming services with the focus on optimizing the use of a staffing across internal and external service providers
  • Assist functional and technical testers
  • Responsible for ensuring delivery of IT services, service providers, and cloud partners
  • Provide input to technical writers
  • Perform troubleshooting procedures and design resolution scripts
  • Be part of roadmap, design, QA and release management
Chicago, IL
IT Team Lead
Chicago, IL
Sauer, Jacobs and Tremblay
Chicago, IL
IT Team Lead
  • The IT Manager will develop strategies and direction for network systems solutions using current and emerging technologies
  • Work on automation efforts of SDL’s product line by developing modules for deployment, configuration management, service automation, etc
  • Expert knowledge in server side network configurations, patch cabling, and other network related tasks
  • Creates and manages accounts in Active Directory, Exchange, and supports a video conferencing system
  • Create and manage accounts in Active Directory and Exchange
  • Perform periodic preventive maintenance; manage backup and disaster recovery strategy according to departmental policy
  • Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service
present
Houston, TX
IT Team Lead-powershares
Houston, TX
Miller and Sons
present
Houston, TX
IT Team Lead-powershares
present
  • Assist with developing improvements to team processes and procedures
  • Perform troubleshooting, analysis and resolution of critical applications and batch process issues; working with vendors and other teams as necessary
  • Build and manage a small team that focuses on delivering end-user support to clients
  • Champion the platform by continuously looking for ways to enhance and improve its use
  • The IT Manager will monitor network performance, ensure capacity planning is performed. Assess and make recommendations for improvement
  • The IT Manager will perform detailed analysis of packet captures to determine network and application performance
  • The IT Manager will develop and report metrics on network health and security status
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
East Carolina University
Bachelor’s Degree in Information Technology
Skills Skills
  • Experience with and detailed knowledge of customer systems such as ACT!, SuiteCRM, or Salesforce
  • Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
  • Detail oriented, self-starter with strong interpersonal skills
  • Strong analytical and problem solving skills
  • Ability to work in teams an in a team environment
  • Ability to manage multiple efforts simultaneously
  • Ability to prioritize workload
  • Excellent troubleshooting and problem resolution skills
  • Platform and application knowledge
  • Ability to work well under pressure, remaining focused and calm in the face of distractions, changing priorities in a fast-paced environment
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15 IT Team Lead resume templates

1

IT Team Lead Resume Examples & Samples

  • High School Diploma/GED. College preferred
  • Minimum of 2-3 years experience with similar support function in a call center environment
  • Understanding of Microsoft Office 365, networking concepts within a Microsoft environment and user management with Microsoft Active Directory. Call center telephony experience (Avaya, Verint, Geneysis) a plus
  • Ability to analyze reports and other information to correct problems
  • Ability to communicate technical information to employees and maintain an open line of communication with leadership
  • Self-motivated with ability to multi-task while meeting scheduled deadlines
  • Ability to react to change productively
2

IT Team Lead-powershares Resume Examples & Samples

  • Build and manage a small team that focuses on delivering end-user support to clients
  • Champion the platform by continuously looking for ways to enhance and improve its use
  • Perform troubleshooting, analysis and resolution of critical applications and batch process issues; working with vendors and other teams as necessary
  • Work closely with team, vendors, business clients and other IT teams (located globally) to gather requirements, create detailed documentation, and develop and deliver small change solutions
  • Ensure processes adhere to company methodologies and standards, including appropriate documentation and controls
  • Assist with monitoring system integrity and data processes to ensure a high standard of service and availability is provided to end clients for supported applications
  • 5 to 7 years of experience working in an Information Technology environment
  • Experience managing a small team
  • Experience working in the financial services, particularly ETF, industry is preferred
  • Experience developing and supporting 3rd party and proprietary applications
  • Experience with CRD or other front-office application is preferred
  • Experience with Oracle, SQL Server, and .NET is preferred
  • Experience working with agile software development is a plus
  • DevOps knowledge is a plus
  • Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers and clients
  • The ability to multi-task on various projects and support items
  • The ability to work individually as well as in a team environment
3

IT Team Lead Resume Examples & Samples

  • A Bachelor’s Degree and a minimum of 5 years of IT experience is required
  • In-depth knowledge and experience delivering solutions to support business unit and brand/franchise objectives is required
  • A broad understanding of Sales Learning & Development and communication business processes as well as capabilities is required
  • A broad and in-depth knowledge of field sales processes, ranging from field deployments & alignments, field sales hierarchies, field sales reporting & compensation, and syndicated data sources (i.e. IMS DDD, Xponent, & Plantrak) is preferred
  • An in-depth knowledge of CRM processes and best-practices, including call recording, territory time management, business planning, call planning is preferred
  • Project Management experience delivering medium to large scale projects from concept through delivery and operations is required
  • Ability to manage multiple priorities, maintain confidentiality and operate with poise and professionalism in a complex, high-profile and rapidly changing environment is required
  • Experience in at least one of the following including: Web site marketing, digital media advertising, search engine optimization practices, social media, customer relationship marketing and/or mobility solutions is preferred
  • Up to 15% travel within the New Jersey area and occasional travel across North America may be required.Info Technology
4

IT Team Lead Resume Examples & Samples

  • A Bachelor Degree and a minimum of 5 years of IT experience is required
  • A broad and in-depth knowledge in at least one of the following including: Web site marketing, digital media advertising, search engine optimization practices, social media, relationship marketing, and mobile solutions is required
  • An in-depth knowledge of CRM processes and best-practices, including call recording, territory time management, business planning, and call planning is preferred
  • Up to 15% travel within the New Jersey area and occasional travel across North America is required.Info Technology
5

IT Team Lead Resume Examples & Samples

  • Experience with designing, developing, and supporting complex energy and capacity market and customer interface systems
  • Experience with and detailed knowledge of customer systems such as ACT!, SuiteCRM, or Salesforce
  • Knowledge of integrating open source software such as php, galera, splunk, clover on ubutu, mysql
  • Custom software experience with capacity business and systems that support Demand Response
  • Knowledge of Software Configuration Management discipline and systems change management processes
  • Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction
  • Creation and delivery of presentations on business and technical topics
  • Ability to manage multiple efforts simultaneously
  • Ability to prioritize workload
  • Excellent troubleshooting and problem resolution skills
  • Detail oriented, self-starter with strong interpersonal skills
  • Ability to work well under pressure, remaining focused and calm in the face of distractions, changing priorities in a fast-paced environment
  • Ability to productively use NRG’s toolset – MS Office Applications, MS Outlook, MS Project, Visio, Internet Explorer
  • Proven experience in object –oriented application development
  • Understanding of Relational Database concepts is a must
  • Flexibility, dedication, and team-spirit is a must
  • Adept at communication with at all levels of the organization, both verbally and written
  • Requires knowledge of one or more business function/process and understanding of the business and IT strategies
  • Must have experience in the full project life cycle including defining requirements, evaluating alternatives, designing, developing and implementing test solutions
6

IT Team Lead Resume Examples & Samples

  • Excellent combination of technical and interpersonal skills with strong written and verbal skills
  • Requires a bachelor-s degree in CS / MIS with equivalent experience (MS preferred)
  • At least 7+ years solid experience developing complex systems on .NET and Android Development
  • 3+ years of experience developing Android applications, with two or more applications in Google Play
  • In-depth knowledge of core Java, multi-threading, test-driven development
  • Expert understanding of programming theory, object-oriented analysis and design, design patterns, etc
  • Strong understanding of SQL database theory and In-depth understanding of SQL database development
  • Experience with web service integration (REST, JSON, XML)
  • Information Security
  • Enterprise Application Services (SOA, REST, API etc.)
  • Application Integration
7

IT Team Lead Resume Examples & Samples

  • Lead an agile team on the execution of the backlog
  • Design and develop new features and extensions by understanding the added value of stable integration and automation among two or more products
  • Be part of roadmap, design, QA and release management
  • Product oriented thinking; reworking and keeping up with current standards
  • Work on automation efforts of SDL’s product line by developing modules for deployment, configuration management, service automation, etc
  • Report progress and identify, escalate and remove obstacles that might endanger the agreed release date
  • Review peer deliverables
  • Actively participate with the team including attending daily Scrum meetings
  • Provide input to technical writers
  • Assist functional and technical testers
8

IT Team Lead Resume Examples & Samples

  • Responsible for ensuring delivery of IT services, service providers, and cloud partners
  • The IT Manager will monitor and maintain network security. Responsible for updating patches and making configuration changes consistent with industry recommendations and for preparation and reconciliation with bi-annual security audit
  • Planning, design, documentation, and optimization of the WAN and LAN
  • The IT Manager will develop strategies and direction for network systems solutions using current and emerging technologies
  • Plan and recommend network hardware/software, network management software, performance monitoring and quality of service infrastructure, architecture capacity improvements and cost optimizing solutions
  • The IT Manager will approve and modify network design and architecture to ensure compliance with both requirements and industry best practices
  • Perform periodic preventive maintenance; manage backup and disaster recovery strategy according to departmental policy
  • The IT Manager will monitor network performance, ensure capacity planning is performed. Assess and make recommendations for improvement
  • Perform troubleshooting procedures and design resolution scripts
  • The IT Manager will perform detailed analysis of packet captures to determine network and application performance
  • Configure and maintain network infrastructure including cabling, switches, routers, firewalls, and wireless
  • Research and test software/hardware for compatibility with existing or planned systems
  • Evaluate and recommend new products, maintain knowledge of emerging technologies
  • Work as a project manager as assigned. Understand business operational requirements and ensure projects meet objectives of scope, schedule, and budget
  • Administer and manage computer help desk by monitoring and responding to requests, analyzing requirements, determining priority and schedule, documenting solutions, reporting emergencies
  • The IT Manager will develop and report metrics on network health and security status
  • Solve user software problems and provide one-on-one informal training to staff when required
  • Must know the following technology
9

IT Team Lead Resume Examples & Samples

  • Lead for all aspects of delivering Site IT services to Belmont end users
  • Develop a trusted advisor relationship with executives and relevant departments such that all RingCentral IT activities are in alignment across all constituents
  • Lead the transformation and delivery of Site IT Services including applications, software, laptops, desktops, mobile phones, and A/V equipment
  • Continuously seek and develop innovative solutions to business problems leading the change and adoption of new processes, services and technologies to meet the needs of the end users, businesses and key stakeholders
  • Pioneer RingCentral product integration with internal on-site collaboration infrastructure and audio / visual solutions
  • Oversee a team of technical staff who are responsible for the full lifecycle of Site IT services from design, build, introduction, and retirement/refresh of equipment, software, application and services
  • Through proper planning, coordination, and execution, ensure successful delivery of Site IT services such as real estate expansion projects, desktop and mobile hardware and software support, genius bar, all hands and department meetings, IT asset tracking and management, e-waste, IT shipping and receiving, etc
  • Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service
  • Lead effort to optimize the delivery of Site IT Services including any real estate expansion projects utilizing resources from the IT infrastructure, desktop and helpdesk support functions
  • Ensure global standards, documentation, and processes for Site IT Services (ie: hardware, escalation, procurement, asset management, etc.) are created, deployed, and kept up to date
  • Ensure compliance with corporate policies, HIPAA, SOX, Security and represent Executive and Event Services on response to internal and external audits
  • Focus on improving service delivery through effective use of ITIL methodologies, best practice, and industry standards
  • Create and track key performance indicators, staffing ratios, trends, and benchmarks
  • Develop/plan budget and recommendations for personnel, training, equipment, materials and all other Site IT Services related activities
  • Develop and communicate Site IT Services activities in relations to RingCentral’s company goals and mission to team members, provide consistent performance feedback, and create opportunities and framework for team member career advancement
  • Create, execute, and track Site IT Services strategic roadmaps, update the priorities and document staffing/resourcing requirements for current and future needs
  • Ensure resources are available for proper 24x7 support of the services along with accounting for individual vacation and holidays
  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • 7 years or more overall Site IT services experience
  • 3 years or more of Site IT services leadership experience
  • Demonstrated ability to communicate, present and influence credibly and effectively to all levels of an organization especially to key business partners and executives
  • Experience leading teams that deliver Site IT services and related technologies specifically working with software as a service providers, support of Apple, Microsoft, and Android based laptops, desktops, and mobile phones and support of A/V equipment
  • IT/AV event production/operation and event supervision experience required
  • Proven track record of working with facilities and other departments to successfully deliver on IT services related projects
  • May be required to lead by example and provide hands on support as necessary
  • Experience utilizing Salesforce.com to develop and report on key metrics and reports
  • Ability to work across and manage distributed teams
  • Project management skills, to manage projects effectively and deliver on time and within budget
  • Proven success in transforming services with the focus on optimizing the use of a staffing across internal and external service providers
  • Demonstrated ability to lead teams in successfully implementing new technologies and services
  • Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
  • Self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Excellent written, verbal, and presentation skills
10

IT Team Lead Resume Examples & Samples

  • Create and manage accounts in Active Directory and Exchange
  • Support video conferencing system
  • Bachelor’s degree or equivalent experience in IT
  • Experience evaluating vendor submittals and developing purchase requisitions
  • Expert knowledge of Windows operating systems
  • Expert knowledge of Microsoft Office suite of applications
  • Advanced knowledge of Macintosh and Linux platforms
  • Knowledge of network configurations: LAN, WLAN, Wireless, VPN, and VLAN
  • Expert knowledge in server side network configurations, patch cabling, and other network related tasks
  • Must have the ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Must possess organizational skills and ability to prioritize tasks among many competing requests
  • Ability to work in teams an in a team environment
11

IT Team Lead Resume Examples & Samples

  • Creates and manages accounts in Active Directory, Exchange, and supports a video conferencing system
  • Maintains expert knowledge of Windows operating systems and Microsoft Office suite of applications, advanced knowledge of Macintosh and Linux platforms, and knowledge of network configurations: LAN, WLAN, Wireless, VPN, and VLAN
  • Experience evaluating vendor submittals and developing purchasing requisitions
  • Ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Ability to work in teams and in a team environment
  • DOE experience is desired
  • Participates in Cyber Security Incident Response activities as needed
  • A current “Q” access authorization or current equivalent clearance (Top Secret) granted by another Federal agency
  • Platform and application knowledge
  • Understanding of network related tasks