Quality Team Lead Resume Samples

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HS
H Stroman
Hilma
Stroman
95707 Lacey Brook
Los Angeles
CA
+1 (555) 678 6078
95707 Lacey Brook
Los Angeles
CA
Phone
p +1 (555) 678 6078
Experience Experience
Chicago, IL
Team Lead Quality
Chicago, IL
Morar-Kohler
Chicago, IL
Team Lead Quality
  • Ensures SPC Management practices are followed
  • Works with operations personnel on quality and safety issues
  • Conduct GMP and sanitation audits of operations and warehouse areas
  • Places product on hold, release or disposition as necessary while adhering to policy and procedure
  • Monitors and verifies the HACCP plan’s CCPs adhering to policy and procedure
  • Verifies operations control systems are functional and being followed
  • Evaluates damaged products
Dallas, TX
Quality Team Lead
Dallas, TX
Flatley, Ratke and Morissette
Dallas, TX
Quality Team Lead
  • Provides technical assistance and training to QA personnel
  • Performs and tracks quality audits performed by inspectors
  • Assist in management of the MRB area
  • Suggests changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew
  • Recommends improvements to inspection methods, equipment performance and product quality
  • Support quality improvement initiatives such as process and product characterizations that lead to continuous / cost improvements
  • Uses quality monitoring data management system to compile and track performance at team and individual level
present
Phoenix, AZ
Team Lead, Quality CAN
Phoenix, AZ
Jakubowski-Feil
present
Phoenix, AZ
Team Lead, Quality CAN
present
  • Leading role in ensuring a safety-first culture through actively supporting the site’s health and safety program and ensuring health and safety is a top priority
  • Review finished product micro results, verify results and send all releases to 3PL in an efficient manner
  • Release product in ERP system (e.g. SAP, BOSS)
  • Create CCP records for all meat products
  • Ensure effective scheduling of QA/QC team on a timely manner
  • Review hourly timesheets and approving hours for all permanent and temporary employees
  • Prepare monthly sanitation scorecard and send on a timely manner
Education Education
Bachelor’s Degree in Food
Bachelor’s Degree in Food
University of Florida
Bachelor’s Degree in Food
Skills Skills
  • Ability to rotate between all Quality Technician duties
  • Knowledgeable of aseptic processing and packaging, CIP & SIP systems, and process system validation
  • Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with several abstract and concrete variables
  • Basic working knowledge of computers
  • Excellent interpersonal skills with the ability to work with multiple layers of the organization
  • Strong leadership and organizational skills
  • Attendance to FAST Response meeting and/or possess general problem solving skills and working knowledge of problem solving techniques
  • Creates and implements Quality Management System (QMS) procedures in line with ISO/AS standards
  • Recommends improvements to inspection methods, equipment performance and product quality
  • Manages hourly Quality Control (QC) personnel
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15 Quality Team Lead resume templates

1

Shift Team Lead Quality Resume Examples & Samples

  • Ensuring proper operation of Quality Gates, including but not limited to scheduling, training, maintaining standard work and other documentation
  • Uses various tools provided in the work area to perform inspection duties that may include the use of lifting devices to move heavy components weighing more than 35 lbs
  • Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
  • Ensuring Quality Gates are kept in a clean and orderly condition
  • Must meet deadlines
  • Ability to multitask and prioritize work
  • Train new and develop existing employees
  • Liaison between team members and section managers
  • First point of contact for questions related to employee job functions
  • Performance of administrative functions and may be accountable for daily team PQVC metric boards
  • May provide input on staffing schedules
  • May communicate with cross-functional leaders
  • Relies on independent decision-making and problem solving to complete job tasks
  • Communicates Quality issues, inventory or manpower issues and solutions to section manager
  • Provide backfill support for Quality positions as needed
  • Perform other related work duties as assigned
  • Experience with Root Cause and Corrective Action tools
  • Strong working knowledge of MS Office
  • Experience with Assembly in a Production environment
  • Highly Customer oriented
  • Strong PC skills
2

Fabrications Quality Team Lead Resume Examples & Samples

  • Has knowledge of all quality procedures, quality standard work, quality gauges, quality requirements, and build requirements in assigned work area
  • Perform other related work duties as assigned
  • Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
  • Keeps work area in a clean and orderly condition
  • Must meet deadlines
  • Ability to multitask and prioritize work
  • Contributing team member
  • Train new and develop existing employees
  • Liaison between team members and management
  • Job duties may include the following
  • Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
  • Proficient with Microsoft Office
  • Ability to sit or stand for prolonged periods
  • Ability to perform repetitive operations
  • Ability to lift up to 35 lbs
  • Data reports for calibration analysis and review
  • Basic Problem Solving/Troubleshooting Ability
  • Ability to follow standard work
  • Communication skills
  • Experience writing Standard Work
  • Advance problem solving/troubleshooting ability
  • Previous Quality department or related experience within a manufacturing facility
  • Effective communication and interpersonal skills
  • 2 years functional experience
  • Prior experience in SAP
  • Strong working knowledge of Assembly/Manufacturing practices
3

Shift Fabrications Quality Team Lead Resume Examples & Samples

  • Has knowledge of all quality procedures, quality standard work, quality gauges, quality requirements, and build requirements in assigned work area
  • Perform other related work duties as assigned
  • Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
  • Keeps work area in a clean and orderly condition
  • Must meet deadlines
  • Ability to multitask and prioritize work
  • Contributing team member
  • Train new and develop existing employees
  • Liaison between team members and management
  • Job duties may include the following
  • Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
  • Proficient with Microsoft Office
  • Ability to sit or stand for prolonged periods
  • Ability to perform repetitive operations
  • Ability to lift up to 35 lbs
  • Data reports for calibration analysis and review
  • Basic Problem Solving/Troubleshooting Ability
  • Ability to follow standard work
  • Communication skills
  • Experience writing Standard Work
  • Advance problem solving/troubleshooting ability
  • Previous Quality department or related experience within a manufacturing facility
  • Effective communication and interpersonal skills
  • 2 years functional experience
  • Prior experience in SAP
  • Strong working knowledge of Assembly/Manufacturing practices
4

Shift Quality Team Lead-iqa / RSQ Resume Examples & Samples

  • Ensuring proper operation of Quality Gates, including but not limited to scheduling, training, maintaining standard work and other documentation
  • Uses various tools provided in the work area to perform inspection duties that may include the use of lifting devices to move heavy components weighing more than 35 lbs
  • Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
  • Ensuring Quality Gates are kept in a clean and orderly condition
  • Must meet deadlines
  • Ability to multitask and prioritize work
  • Train new and develop existing employees
  • Liaison between team members and section managers
  • First point of contact for questions related to employee job functions
  • Performance of administrative functions and may be accountable for daily team PQVC metric boards
  • May provide input on staffing schedules
  • May communicate with cross-functional leaders
  • Relies on independent decision-making and problem solving to complete job tasks
  • Communicates Quality issues, inventory or manpower issues and solutions to section manager
  • Provide backfill support for Quality positions as needed
  • Perform other related work duties as assigned
5

Quality Team Lead Resume Examples & Samples

  • The ability to use and measure any part produced on the production floor
  • A clear understanding of all Quality Basket components and were to retrieve them if needed
  • A clear understanding of label printing
  • A clear understanding and ability to handle a rejected part on the floor (containment process)
  • Use Quality Communication Board and enforce color coding based on current conditions for all presses on shift
  • Communicates well with Production Shift Team Leads to resolve issues in a timely manner
  • Communicates issues well with other shifts to be informative of problems, concerns and programs to keep an eye on
  • Responsible for training all new inspectors according to the Quality Inspection Power Point Presentation
  • Responsible for training on the process of the Quality Communication Board and the importance
  • Quality Reports for scrap, LPAs, findings, issues encountered on the shift
  • Keeps constant eye on containment area and ensures what is in the area is clearly identified and written in containment log
  • Works toward the quick disposition of materials to keep area clean
6

Senior Quality Team Lead Resume Examples & Samples

  • Implements and sustains a successful product and program Quality Management System compliant to ISO 9001:2015, responsive to company policy and business need
  • Engages all functions in establishing QMS processes serving Battelle business, programmatic, and lifecycle sustainment work streams, vibrantly collaborating internally, with funding clients, and stakeholders to assure expectations of performance are met
  • Envisions, develops, and implements efficient quality measurement systems and risk-based quality objectives capable of detecting and correcting weakness within the Quality Management System and work performed. The position demands leadership in translating performance results into actionable situational awareness of business and programmatic gaps, demonstrating insight and wisdom in driving high-level direction toward continuous improvement
  • Investigates, recommends, invests and orchestrates institutionalized adoption of enterprise tools, including requirements management (RM), product data management (PDM), configuration management (CM), document control (DC), product lifecycle management (PLM), corrective action/preventative action (CAPA)
  • Leads the quality team of assurance officers, and control specialists in support of client programs, including NEON
  • Holds ongoing accountably for maturing Quality Management Systems responsiveness, assuring vibrant internal audit aimed at continuous improvement and customer satisfaction
  • Responsible for fostering and sustaining a continual improvement culture within the organization and programs, where quality processes are agile, risk-based, and positioned to create value by increasing efficiency, eliminating external error, and reducing internal poor quality costs
  • Environmental Studies degree preferred
  • Demonstrated program management experience related to quality and project planning and execution within constraints of delivery, quality, schedule, and cost
  • Proficient practice in use of common industry product engineering and data management quality tools
  • ASQ Certified Manager of Quality/Organizational Excellence; ASQ Certified Quality Engineer; Certified Lead or Internal Auditor
  • Experience setting up and administering CMMI compliant processes and projects
  • Experience working under NSF / EPA and other government contracts
  • Current US Government security clearance
7

Quality Team Lead Resume Examples & Samples

  • Participates in design of call monitoring formats and quality standards
  • Provides trend data to site management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides consistent feedback to call center team leaders and managers
  • Prepares and analyzes internal and external quality reports for management staff review
  • Define and maintain quality procedures in conjunction with operating staff
  • Identify relevant quality–related training needs and work with Training department to execute
  • Corrective counseling and mentoring issues/concerns of Quality staff
  • Prepare and evaluate workload for Coaches
  • Perform other duties as required and assigned by manager and upper management
  • Follow legal policies as directed
8

Transaction Quality Team Lead Resume Examples & Samples

  • Advanced understanding of impact reporting techniques to include accurate STIP and decline analysis through Vital Signs and other available tools
  • Follow documented support procedures, managing each issue through resolution and ensuring that there is sufficient turnover to support a seamless transition to the oncoming shift
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques
  • Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents
  • Support project schedules and changes
  • Maintain technical skills through participation in ongoing training
  • Responsible for the internal and external communication of issues to management, other internal support groups and the customers via pages, email broadcasts or phone
  • Must Develop an in-depth understanding of transaction message flow and the different types of exceptions that can be encountered resulting in cardholder impact
  • Provides feedback to the Service Desk Manager with respect to Personnel engagement and development
  • Strong technical understanding of Transaction Processing
  • File transfer experience is highly desirable
  • Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues. Primary Tools are Netcool, Vital Signs, and Remedy
  • 2 years of relevant experience
  • Bachelor's degree, or equivalent industry experience
  • Information Technology Infrastructure Library Foundation Certificate (ITIL)
  • Visa Network and Systems understanding
  • Adept customer service background and appreciation of the advocacy role on behalf of our clients and internal customers
9

Trans Quality Assur Team Lead Resume Examples & Samples

  • Will be responsible for reconciliation in back-end proprietary tools
  • Will be responsible for data quality, control and oversight
  • Design strategies and processes to improve data consolidation, and integrity through various data validations and quality measures
  • Reduce recurring manual data calculations and collection through automation
  • Implement process improvements to reduce production times and increase accuracy
  • Create and maintain documentation for all data processes
  • Analyze performance of reports/programs and take action to correct deficiencies
  • Works with management in the resolution and documentation of client issues. Develops creative solutions, using technology
  • Demonstrates effective, professional verbal and non-verbal communication skills
  • Exhibits strong leadership and interpersonal communication skills
  • Demonstrates critical thinking skills
  • Exhibits the ability to provide direction and support to staff in maintaining or exceeding quality benchmarks
  • Highly motivated and able to work without supervision
  • Fast and exact data collection skills
  • Strong Microsoft Office skills (MS Excel and MS Word) with advanced Excel skills (for data analysis, quality checks and reconciliation etc.)
  • The ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines
  • A desire to work in a team environment and with multiple stakeholders
10

Quality Team Lead Resume Examples & Samples

  • Manages hourly Quality Control (QC) personnel
  • Ensures consistency of quality inspection standards and monitors inspector performance
  • Provides inspection activity for appropriate product steps throughout production cycle
  • Interprets specifications, blueprints, and change orders to assist in inspection of materials, including models within CAD software
  • Designs and monitors training of personnel working in QC inspection
  • Reviews Manufacturing and Engineering work instructions/procedures for inspections as needed
  • Performs and tracks quality audits performed by inspectors
  • Actively participates and leads improvement teams
  • Creates and implements Quality Management System (QMS) procedures in line with ISO/AS standards
  • Recommends improvements to inspection methods, equipment performance and product quality
  • Performs reviews of engineering changes and approves as required
  • Provides product conformity coordination as needed
  • Interfaces with customers and suppliers as need to address quality issues
  • Performs Root Cause Corrective Action (RCCA) on QC based issues
  • Oversees re-inspection process and supports value stream team RCCA
  • Mentors production supervision on RCCA techniques
  • Oversees nonconforming material report generation
  • Supports nonconforming material report issues as required
  • Interprets company policies and enforces safety regulations
  • Bachelors or technical degree with five (5) or more years experience in hands-on manufacturing and/or quality inspection required. Composite layup/assembly experience preferred
  • Minimum of five (5) years in quality leadership; experience leading RCCA for internal/external issues
  • Experience in direct supervision of personnel
  • Interpreting engineering drawings, manufacturing sketches and customer specifications
  • Basic arithmetic (using decimals, etc.); working knowledge of dimensional tolerances
  • Experience with measuring instruments (scales, micrometers, callipers, etc.)
  • Manufacturing processes/operations/Lean principles. Continuous Improvement (CI) Leader preferred
  • Evaluating team member skills/performance; creating training plans and execution of training
  • Documenting information for further evaluation
  • Making independent judgments and decisions
  • Supporting manufacturing schedules
  • Working as individual contributor as well as part of a team
  • Effectively establishing/maintaining working
11

Quality Team Lead Resume Examples & Samples

  • Conduct GMP and sanitation audits of operations and warehouse areas
  • BS Degree in Biology, Microbiology, Chemistry, Food Science or other related degree required. Education may be substituted for years of experience
  • 3-5 years related experience required preferably in the food industry
  • Understanding of government regulations (FDA, USDA)
  • Large organization/corporate experience
  • Ability to read measurements
12

Team Lead, Quality CAN Resume Examples & Samples

  • Leading role in ensuring a safety-first culture through actively supporting the site’s health and safety program and ensuring health and safety is a top priority
  • Review finished product micro results, verify results and send all releases to 3PL in an efficient manner
  • Release product in ERP system (e.g. SAP, BOSS)
  • Create CCP records for all meat products
  • Ensure effective scheduling of QA/QC team on a timely manner
  • Review hourly timesheets and approving hours for all permanent and temporary employees
  • Prepare monthly sanitation scorecard and send on a timely manner
  • Directly supervise a team of Quality Control Technicians and complete annual evaluation for all QC personnel as required
  • Ensure QC team’s compliance with procedures, policies and job site specific regulations and address non-conformance with QC personnel following disciplinary actions accordingly on a timely manner
  • Conduct GMP inspections and communicate findings to plant management
  • Provide assistance to Department Manager and Human Resources in investigating NCRs
  • Assist in Lean Manufacturing process improvements
  • Monitor the ongoing standards in food quality and safety and provide recommendations in updating company’s food quality and safety programs as required
  • Timely and accurate submission of correspondence and reports
  • Assisting with customer complaint investigation
  • Strong understanding of HACCP principles and government regulations required
  • Excellent knowledge of manufacturing practices
  • Strong leadership and communication skills (verbal and written)
  • Experience conducting training
  • Ability to multi-task, detail oriented, analytical, organized
  • Ascetic processing packaging experience and soup manufacturing experience is an asset
  • Advanced Microsoft Excel skills
  • 3-5 years of experience in a similar role in a food manufacturing environment
  • 2 or more years of supervisory experience is an asset
13

Team Lead, Quality Resume Examples & Samples

  • 3 to 5 years of experience in Food Industry
  • 1-2 years of supervisory experience directly supervising others
  • Thorough knowledge of laboratory activities to include microbiological testing not limited to APC, Coliforms/E. coli, Salmonella, Listeria, Yeast and Mold analytical testing to include moisture, color, HPLC
  • Thorough knowledge of Good Sanitation Practices (GSPs) and Good Manufacturing Practices (GMPs)
  • Familiar with SQF 2000 Standards for Level 3 Certification
  • Understanding of Statistical Process Control and elementary statistical analysis
  • Proficient in Microsoft Office, i.e., Word, Excel, Access etc
  • Strong organizational skills & ability to organize and follow through on projects & jobs
  • Ability to multi-task and set priorities within the department
  • Ability to mentor and train others
14

Quality Team Lead-gooding Whey Resume Examples & Samples

  • Assist with organizing, coordinating, and monitoring the Quality Systems- HACCP, GMP, and SQF 2000 level 3 certification
  • Utilize Glanbia Performance System (GPS) tools and principles to improve quality and efficiency in the plants
  • Actively participate in Focus Improvement (FI) Teams
  • Assist with overseeing the Food Safety Programs and leadership in the QM Pillar
  • Evaluating and Monitor ingredients, packaging and process suppliers to ensure they meet Glanbia QA standards
  • Participate in all State, FDA, USDA, customer and 3rd party audits
  • Responsible for internal auditing along with QA Manager the SQF Food Safety and Quality Plans
  • Grade and evaluate product and determine product release and distribution based on customer requirements
  • Work with plant management to track plant performance to key performance indicators (KPI's)
  • Assist with ensuring customer specifications are being met, if not help with investigating complaints and responses
  • Assist with ensuring that all employees have adequate knowledge of our GMP and Food Safety programs and provide training
  • Assist with monthly GMP and Housekeeping audits of the facility
  • QA Manager covers in QA Team Leader's absence
  • Requires a Bachelor's degree from four-year College or University; or equivalent combination of education and experience
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis
  • Ability to define problems, collects data, establishes facts, and draw valid conclusions
  • Provide leadership to others through example and sharing of knowledge/skill
15

Processes & Quality Team Lead Resume Examples & Samples

  • Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering
  • Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program
  • Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule
  • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
  • Leads and provides guidance and mentoring to less-experienced staff members
  • Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
  • PMP/PMI certification preferred
  • Typically 4-6 years experience
  • Using project planning tools and software packages to create, manage, and track project results
  • Demonstrated experience coordinating and directing matrixed teams and resources
  • Ability to create and manage program schedules, budgets, and resource allocation plans
  • Excellent written and verbal communication skills; mastery in English and local language
  • Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels
16

Quality Team Lead Resume Examples & Samples

  • Approve IQ, OQ, PQ, TMV or Software Validation
  • A minimum of a Bachelor’s Degree, preferably in Engineering or related technical field. Generally requires 5-8 years related experience including 1-2 years supervisory experience
  • Experience working in both an FDA and European regulatory environment is preferred
  • This position will require relevant experience working in manufacturing/operations
  • In-depth knowledge of product/process Risk Management (FDA and ISO standards) is required
  • Experience with a proven track record of implementing appropriate risk mitigation
  • Technical training and experience using Statistics, Lean and Six Sigma Methodologies is required including Measurement System Analysis, SPC, DOEs, Reliability, etc
  • Strong knowledge of statistical software packages is preferred with the ability to preview, graph and analyze data and be able to present data that facilitates/drives decision making
  • The ability to perform "hands on" troubleshooting and problem solving is required. The ability to think on the feet and providing sound judgment is highly desired
  • Good technical understanding of manufacturing equipment and processes is required
  • Understanding of the NPI (New Product Introduction) process and Process Validation expertise is preferred
  • Strong mentoring, coaching and leadership skills are required
  • Experience in supervising and directing the work of others is preferred
  • Advanced knowledge and proven leadership in the areas listed in the Duties and Responsibilities associated with the position
17

Team Lead-quality Resume Examples & Samples

  • Ensuring that all team members are following safety guidelines, including 5S
  • Ensure standard work is followed within the team
  • Identifying & solving problems using Caterpillar Production Systems methods
  • Maintaining safe and clean workstations within your assigned team
  • Ability to maintain or exceed production standards set by the company
  • Provide a fair and consistent work environment that promotes mutual respect
  • Delivering work assignments as directed by Section Manager on a daily basis and assisting with special projects
  • Training employees on assigned team to complete processes and certifications
  • Communicate effectively with the team and across other departments
  • Ability to read Engine Blueprints
  • Experience with Microsoft Excel, Word, and PowerPoint
18

Quality Team Lead Resume Examples & Samples

  • Bachelor of Science degree in Food, Biological or Chemical Science or related field or equivalent of years of experience and training
  • Two (2+) years of food industry experience in quality assurance, operations or equivalent function knowledge of food safety, food manufacturing processes, technologies or other relevant area of responsibility
  • Relevant experience with government regulatory requirements in food processing
  • Excellent report writing, interpersonal and communication skills (written and verbal)
  • Familiarity in using continuous improvement tools and fundamentals
  • Proficient in the use of Microsoft programs including Word, Excel, PowerPoint, and Outlook
  • Self-motivated and ability to work with minimal supervision
  • Ability to manage and prioritize one’s own time consistent with the needs of the business
  • Knowledge of FDA and USDA requirements/standards
  • Knowledgeable of aseptic processing and packaging, CIP & SIP systems, and process system validation
  • Project manufacturing experience
  • Knowledge of six sigma or lean manufacturing techniques
  • Must demonstrate the ability to manage professional people, work with operations management and interact with executive level management
  • Competency in the English language (read, write, speak)
  • Position works in an office environment within an aseptic food production facility. Job incumbent must be able to work in areas that are hot or cold, surfaces may be slippery, climb ladders/stairs
  • The employee frequently is required to walk, taste, and smell. The employee is frequently required to stand; sit; use hands to finger, handle, and feel, reach with hands and arms; climb or balance; and stoop kneel, and crouch
  • Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, depth perception and the ability to adjust and focus
  • When working in the plant, the work environment has moderate noise levels
  • Training and improvement initiatives may require candidate to travel via automobile or aircraft
19

Gwim Ops Team Lead-home Loans Servicing Quality Team Resume Examples & Samples

  • At least 1-2 years of recent Home Loans experience
  • Must be currently meeting and/or exceeding in all performance expectations
  • Previous customer service experience in a contact center environment
  • Ability to use NICE call monitoring system
  • Experience in Microsoft Office Suite i.e. SharePoint, Word, Excel, PowerPoint
  • Ability to identify risk and drive a risk identification culture within the business
  • Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others
  • Flexibility to handle multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness
  • Accurate and quick learner, who can adapt to several tests running simultaneously in a fast paced environment
  • Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
  • Demonstrated leadership experience and qualities, including proven history of effective coaching
  • Strong critical thinking & creative problem solving skills
  • Recent experience supporting Home Loans within a contact center
  • Knowledge of industry laws, rules and regulations related to Home Loans servicing
  • Previous experience dealing with risk management in the financial services industry
20

Gwim Ops Team Lead-cma Quality Team Resume Examples & Samples

  • In depth knowledge of the Cash Management Account (CMA) policy and procedures and operational workflow
  • Quality assistance (QCR and Processing)
  • Assist with Procedural reviews
  • Manage Error Tracking and QA Dashboard board
  • Understanding processes and identifying efficiency gains across the teams
  • Identify & debate risk related issues/concerns
  • Strong knowledge of Microsoft tools including Excel, Word, and PowerPoint
  • Strong interpersonal and critical thinking skills
  • Professional Demeanor: Demonstrating patience, composure, and client service attitude. Maintains a positive and professional attitude at all times
  • Analytical and Problem Solving Skills: Thinking analytically, using good research skills, applying past experiences to problem resolution, developing
  • Ability to handle competing priorities while processing daily business in an error free manner
  • Work with sense of urgency and ability to collaborate with peers and business partners
  • Initiative: Identify process improvements, demonstrate a "self-starter" behavior and willingness to help others
21

Quality Team Lead Resume Examples & Samples

  • Act as back up for the Quality Specialist
  • Responsible for the safety, quality, delivery and productivity performance of the QA Lab mainly during first shift
  • Assist with relevant duties to Quality Technicians for first shift
  • Aid in making decisions regarding disposition of questionable components and assemblies
  • Assist in management of the MRB area
  • Responsible for escalating problems or issues that may prevent them achieving any safety, quality, delivery or productivity target to the relevant owners
  • Follow and apply TS-16949 procedures
  • Have High School Diploma or GED
  • Maintain a current Forklift Operators permit
  • Have the physical ability to bend at more than a 45 degree angle, stoop, twist, turn, lift up to 30 pounds, and userepetitive hand motions
  • Basic working knowledge of computers
  • Excellent interpersonal skills with the ability to work with multiple layers of the organization
  • Have an interview, reference checks and a medical examination
  • SPC, calibration, measuring, inspection, and part evaluation experience preferable
  • Attendance to FAST Response meeting and/or possess general problem solving skills and working knowledge of problem solving techniques
  • Ability to rotate between all Quality Technician duties
  • Demonstrate effective team skills including listening, giving feedback, conducting meetings and delegating assignments
  • Ability and willingness to conduct training classes
  • Show initiative and take responsibility
  • Demonstrate quality awareness and customer expectations
22

Quality IPT Team Lead Resume Examples & Samples

  • Lead the Quality operations team providing ongoing coaching and support to all team members, including the identification and development of key talent and skills within the team
  • Drive the team’s performance so that every individual understands their individual contribution and how it impacts the site
  • Ensure supply of high quality product through the design, implementation and oversight of the Quality Management System for the IPT
  • Champion the highest Quality & Compliance standards for the IPT
  • Participate and Comply with the MMD Quality Management System (QMS) requirements, including ownership, as relevant to you
  • Develop an effective, focused and strong Quality operations team by understanding: their abilities, unique contribution and broadening their skill set to be agile and prepared for any future business requirements. Provide your team with the tools and development opportunities (including educational assistance, job rotation, auditor training, regulatory training, Six Sigma) to make them successful. Coach all members of the IPT Team to ensure they continuously strive for the highest standards and understand current cGMP requirements
  • Demonstrated knowledge in more than one pharmaceutical and/or chemical manufacturing operation (e.g. Quality, Science etc)
  • At least five years experience in the Pharmaceutical industry or a similar operating environment which may include experience in a supervisor role in a Quality function
  • Knowledge and experience in interpreting current regulatory requirements and providing independent support to a manufacturing operation
  • Demonstrated leadership and change management skills with a continuous improvement focus
  • Degree or 3rd level qualification (Science, Quality)
  • Desirable evidence of Continuous Professional Development
  • Preference for at least a Six Sigma Green Belt
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Team Lead Quality Resume Examples & Samples

  • Coordinates quality assurance activities (e.g., audits, training, purchasing, etc.)
  • Provides technical assistance and training to QA personnel
  • Places product on hold, release or disposition as necessary while adhering to policy and procedure
  • Evaluates damaged products
  • Ensures SPC Management practices are followed
  • Completes analytical reviews of product
  • Familiar with Fundamentals of Total Productive Maintenance (TPM)