Services, Team Lead Resume Samples

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A Wehner

Amparo

Wehner

82610 Glover Overpass

Phoenix

+1 (555) 825 5133

82610 Glover Overpass

Phoenix

Phone

p +1 (555) 825 5133

Experience Experience

Philadelphia, PA

Team Lead, Professional Services

Philadelphia, PA

Lang, Hettinger and Jerde

Philadelphia, PA

Team Lead, Professional Services

Drive the team’s training, development, and growth according to established business objectives
Recruit, develop, and manage a team of operations specialists and solution architects that handle day-to-day operational assignments of the client
Drive customer adoption of Workspace ONE
Large program / managed services contract delivery
Manage customer escalations and effectively drive collaboration with key stakeholders across the VMware team
Oversee delivery and provide support to delivery teams supporting the account
Ensure the team successfully meets performance objectives

Los Angeles, CA

Professional Services Team Lead

Los Angeles, CA

Prohaska Inc

Los Angeles, CA

Professional Services Team Lead

In addition to performing individual contributor work, work with members of the team to assist with project escalations and/or portfolio management
Work with Business Development in developing go to market strategies for the specific vertical
Work with Offshore or other partners to assist with delivery of work
Measure and help improve employee performance through quarterly check-ins and mid-year and annual performance reviews and goal planning
Work with Business Development to provide scopes or estimates
Managing multiple priorities, including balancing your workload and the monitoring of your team members’ workload
Lead resourcing and management of offshore or partner relationships to deliver work

present

Detroit, MI

Services Team Lead-plymouth, MN

Detroit, MI

Price, Altenwerth and Barton

present

Detroit, MI

Services Team Lead-plymouth, MN

present

Works with key “process owners” in the branch to develop strategic improvement plans
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development, and operational improvements
Job leads a team, has no authority to hire and performance manage the team
Plans and implements work schedules to ensure adequate productivity and staffing levels
Provides guidance and direction regarding the day to day activities of a team of hourly team members
Shares feedback with managers for further coaching and may recommend corrective action/counseling for team member(s)
Job leads/supervises/manages 2-10 team members

Education Education

Bachelor’s Degree in Regulatory

Rowan University

Bachelor’s Degree in Regulatory

Skills Skills

Good knowledge of UK employment legislation
Excellent verbal and written communication skills in English and an additional European language - ideally German, French, Italian or Spanish
Knowledge of HR disciplines, including employee lifecycle, payroll and benefits administration across multiple regions
Ability to manage multiple projects simultaneously
Sound HR policy knowledge
Expertise in implementing process improvements to constantly improve the HR service to the business
Direct experience of leading HR administrative activities or previous experience of a similar role in a shared service model

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15 Services, Team Lead resume templates

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Ops & Services Team Lead Resume Examples & Samples

Assess and recommend automated payment processes
Develop and implement standards, policies and procedures
Maintain and develop Clearing, Settlement and Reconciliation procedures and manuals
Maintain and develop Resource Managed Accounts procedures and manuals
Serve as subject matter expert within the group as well as to other business areas
Oversee Settlement failures and resolve
Daily management of Clearing, Settlement and Reconciliation processes
Daily Management of back office Resource Managed Accounts operations around checking, Bill pay, Electronic Funds Transfer and Credit/Debit cards
Oversee day to day tasks as well as overall development of the RMA/Cards Operations/Settlement team (both On-shore and Off-shore)
Ensure compliance with all internal UBS polices and procedures as well as all State and Federal Regulatory guidelines
2-3 years accounting experience a plus

Citifinancial Servicing Transaction Processing Services Team Lead Resume Examples & Samples

Optimizing team structure
Managing staff – e.g., administrative activities (e.g., hiring, reviews, etc.), personnel issues, and significant change management due to the OneMain separation, etc
Optimizing processes, staff, costs, and volumes immediately for the OneMain separation and over time
Taking corrective action when processes do not adhere to SLAs or fall out of compliance with relevant policies, procedures or regulatory guidelines
Adjusting policies and procedures as regulatory guidance changes: Formulate change, Obtain approvals, Implement change, and Audit to ensure compliance
Serving as key contact point to various customer groups (CFS Branches, CMI Centralized Servicing, Customer Account Research and Escalation team)
Serving as interface with various external payers to the extent necessary (e.g., bankruptcy trustees, etc.)
Supporting executive management on emerging needs and projects. Where applicable, stand in for executive management and represent the group in senior committee meetings
Leading continual process re-engineering efforts, efficiency management, quality improvement and cost optimization
Overseeing and driving culture and VOE initiatives
Ten years experience in financial services industry required
Experience managing an operations team – transaction processing experience would be ideal
Ability to communicate effectively with all levels of management and staff
Plan, develop and implement strategic initiatives - strategic thinking skills required
Lead re-engineering efforts
Manage a budget and P&L
Lead and direct a culturally diverse staff
Ability to build business relationships across functions and units
Knowledge and understanding of complex computer systems and process flows and process improvement
Understanding of complex risk and control requirements and ability to maintain strict compliance standards while maximizing efficiencies
Financial planning and or accounting background a plus

Shared Services Team Lead Resume Examples & Samples

Coordinating cross-team project activities to ensure that timelines and deliverables are met
Managing deliverables to ensure that the execution of project plans enabling transition of business processes offshore
Working collaboratively with stakeholders within the Transition function, business divisions and control groups to drive continuous improvement of practices across the organization
Acting as a primary point of escalation where required
Coordinating deliverables and managing prioritization of day-to-day team activities
Driving to achieve target key performance indicators, operational level agreements and service levels
Monitoring capacity and optimizing utilization of resources
Developing policies, procedures and guidelines and ensure they are understood, maintained and followed by team members
Encouraging communication between teams to enable sharing of best practices initiatives
Working closely with the leadership teams to motivate and develop resources
Managing risks and issues throughout the lifecycle of a business process transition by acting as the key interface and single point of contact for the Transition managers and business stakeholders
Delivering accurate and timely reporting on teams activities, utilization, service issues and risks to both internal and external clients
Designing, implementing and maintaining centralized knowledge management procedures across all Shared Services activities

Vulnerability Management Services, Team Lead Resume Examples & Samples

Manage and implement VMS infrastructure and maintain its currency
Liaise with other technical areas where necessary to ensure the reported problems are resolved to customer satisfaction
Identify and maintain assets inventory
Perform analysis of the vulnerability scan results
Identify false positives
Provide remediation recommendations
Perform scans when required
Engage relevant service delivery teams as required
Manage issues using issue tracking tools
Assist in security incident response when required
Adhere to audit compliance strategies to ensure security and business processes are part of BAU activities

Investor Services Team Lead Resume Examples & Samples

Monitor daily workloads for the team and carry out short and long term planning to ensure all client deliverables are met. Lead the team with a strong focus on Compliance
Liaise with Group Heads and fund accountants to ensure all teams are adequately informed on client and internal business activities
Complete and/ or review dealing schedules, client capital activity and standard checklists to ensure all procedures are being followed
Ensure all daily client deliverables are met
Liaise regularly with clients and focus on continuous improvement of service levels. Rollout new technology and services where possible
Respond to Investor queries, working closely with the Investment Manager where required
Providing Banking Services for these clients related to Investor Servicing or other fund activities
Focus on staff training and progression to higher levels
Assist with onboarding of investors onto the UBS web portal
LI-CD1

Bilateral Margin Services Team Lead Resume Examples & Samples

Core collateral management tasks, including margin calls, collateral booking, reconciliations, interest processing, payment processing
Supervision and performance management of a small team
Working within the EMEA Bilateral Margin space to drive improvements/efficiencies and contribute to the Global Margin Services Book of work
Support a high quality dispute resolution process
Produce & evaluate MI to support process
Relationship management – manage client expectations through direct client interaction
Collaboration – interface with other divisions and departments in implementing standards and processes to support effective management of counterparty exposure
Working in collaboration with change teams regarding the regulatory environment that will affect the non-cleared margin services function

Specialist, Team Lead Specialized Services Resume Examples & Samples

Lead a team of non-exempt employees to support line of business goals by reviewing daily queue inventory, productivity, and call monitoring providing feedback when necessary
Execute on daily processing goals
Maintain & update department process documentation as needed
Create and distribute daily management reports to trend performance
Report defects ensuring that they are resolved
Conduct root cause analysis on defects and recommend process improvement opportunities
Maintain processing knowledge and industry changes
Partner with external suppliers and internal teams to resolve process issues
Resolve departmental escalated issues
Lead research efforts on process breaks
3+ years of bankruptcy experience in a bankcard or financial services industry
Ability to work Monday-Friday
Proven knowledge of industry regulations: FDCPA, FCRA, PCI, CARD Act
Prior leadership experience in a processing environment
Experience with supplier management
Experience with the following systems: First Data, RMS-NG, and PACER
Proven ability to balance multiple priorities in a fast paced change oriented environment
Strong communications skills to interact with all levels of management and external suppliers, excellent written communication skills
Strong analytical problem solving skills
Demonstrated ability to manage business process in a service environment

Investor Services Team Lead Resume Examples & Samples

Respond to questions from Customer Service Representatives
Train new Customer Service Representatives
Respond to escalated shareholder and prospective shareholder calls
Answer calls during busy time periods
Compile and report representative statistics relating to call volume and other performance measures
Assist with departmental tasks including outbound mailings, return mail and other projects
Act as back up to supervisor as needed
Demonstrated ability to lead, develop and motivate others
Ability to handle complex customer service issues and work with callers in a fast paced environment
Solid working knowledge of client products and services

Shared Services Team Lead Resume Examples & Samples

Working collaboratively with stakeholders within the Transition function, business divisions, and control groups to drive continuous improvement of practices across the organization
Deliverables coordinating and prioritizing on management of day-to-day team activities
Developing policies, procedures and guidelines and ensuring they are understood, maintained and followed by team members
Enabling strong relationships with all internal clients and stakeholders by managing their expectations through effective delivery

Team Lead Guest Services Resume Examples & Samples

Must have a Colorado Drivers License
Must be able to lift 50Lbs
Must be able to work weekends as well as be very flexible with shifts
Must have personal phone service and be able to be easily reached as overnight emergency on-call status is occasionally required

On-site Services Team Lead Resume Examples & Samples

Provide IT team leadership for local People and Finance issues within the office
Manage and champion a functional cross-border organization with a single, mature culture
Drives standardization, automation and consolidation/centralization
Manage local expenditures in order to operate within the approved budget
Interface and consult with other functional leads within the IT Services to coordinate the planning and activities
Possess a strong knowledge of the business objectives, processes and supporting IT needs of all customers in the office by staying sensitive to unique local issues
This role will lead and manage a small team, supporting the Brisbane and Port Moresby offices
A Bachelor’s degree or equivalent work experience
Experience in leading and managing a team
Approximately 6-10 years of project management experience in support of IT products
The ability to work on multiple projects simultaneously in a fast-paced, high energy environment
Advanced Excel/Database analytical and reporting skills

Guest Services Team Lead Resume Examples & Samples

Daily Snow Report Distribution/ Weekly Marketing Reports
Correct information dissemination (road conditions, mountain updates, lift closures,
An outstanding personality that is approachable, friendly, and out going
Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision

Messaging & Directory Services Team Lead Resume Examples & Samples

Expertise in designing, configuring, supporting and maintaining Microsoft Exchange 2010, 2013, or 2016 and Office 365
Complete understanding of Exchange architecture and all components (hub transports, edge servers, DAGs, etc)
In-depth knowledge of enterprise email services and all related sub-systems (email archive and journaling via Enterprise Vault, OWA, mailbox migrations, etc)
Excellent PowerShell skills to manage and automate all functions of Exchange
Experience with electronic communication capturing (Smarsh, Actiance, GlobalRelay, etc)
Experience with cloud-based spam gateways (Messagelabs, Proofpoint, etc)
Experience with MDM systems and the ability to architect/troubleshoot MobileIron, BlackBerry, etc
Understanding of Lync/Skype for Business topology and ability to architect/troubleshoot the environment
Knowledge of Exchange Web Services and application integration
Mastery of communication protocols including SMTP, MAPI, HTTP
In-depth knowledge of Windows Active Directory infrastructure and all related services (DNS, DHCP, etc)
Proficient with Windows Server 2008R2/2012 system administration
Understanding of Group Policy, Certificate Authority and Authentication protocols (Kerberos/NTLM)
Understanding of Identity Management Services
Excellent PowerShell skills to manage and automate Active Directory and related services
Passion for learning with a keen desire to grow
Measured and rational approach
A positive team player with excellent communication skills
Great interpersonal skills and passion to build strong relationships
Organized, reliable and flexible
Accountable to deadlines
Able to respond quickly to changing business needs

Merchant Services, Team Lead-montreal, QC Resume Examples & Samples

High School Diploma or GED or equivalent experience
2 years .experience at a Senior Representative level, plus 1 year experience in the Operations Assistant position
Ability to present recommendations to Management Team(s)
Excellent communication, presentation, problem solving and influencing skills
Strong knowledge of application software and/or systems

Team Lead-it Eagle Services Resume Examples & Samples

Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner
Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews
Provide post implementation support
Take a lead role from time to time on small projects or specific elements of larger projects
Minimum of 2 years proven Team Lead or Project Manager experience
Minimum of 5 years proven Business Analyst experience in the Financial Services/Asset Management industry. The experience must be in the Back Office, or Performance business functions
Experience with Eagle Star, Eagle PACE, other Investment Accounting or Investment Performance applications is preferred
Past experience working with offshore staff is preferred
Experience carrying out business process reviews and/ or production of functional requirements
Experience creating detailed test plans and executing test cases
IT literate with good knowledge of the Microsoft suite of products, including Project and Office
Broad knowledge of the systems and business processes in use for the Front-, Mid-, and Back-office functions within Investment Operations
A strong understanding of Equity, Fixed Income and basic Derivative instruments
Broad knowledge of Institutional and Retail based performance or Investment Accounting
Excellent verbal and written skills (to include process flowcharting and formal business solutions documents)
Able to work in a global, multicultural environment
Ability to manage conflict well
Structured, disciplined approach to work, with attention to detail
Disciplined time management skills
Flexible – able to meet changing requirements and priorities
Enjoy challenging and thought provoking work and have a strong desire to learn and progress
Language- Proficiency in verbal and written English is required For positions in Asia Pac, proficiency in Asian languages such as Mandarin, Cantonese, Japanese, etc. is an added advantage

Team Lead, Professional Services Resume Examples & Samples

Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Develops work schedules and monitors work flow to achieve established goals & objectives
Responsible for recruiting, hiring, and onboarding new employees
Monitors employees' performance and provides ongoing feedback to the individual. Aids in each individuals development by enabling employees to participate one-on-on, on-the-job, classroom, and computer-based trainings
Interacts with team on a regular basis. Acts as the primary conduit for organizational and corporate communication. Ensures team is aware of ongoing initiatives or upcoming changes
Ability to lead, motivate and direct a workgroup
Possesses operational command of the business
Demonstrated passion, perseverance, and dedication

Team Lead Professional Services Resume Examples & Samples

Extensive experience in airline planning or scheduling
Possess and applies knowledge of project management principals, practices and procedures
Solid leadership qualities
Must be able to work with limited supervision and be accountable for actions and decisions
Analytical skills and a solid facilitator
Proficient with Microsoft office suite or equivalent
Proficient with a project scheduling software tool - MS Project preferred
Product Life Cycle: Working knowledge of phases of the product life cycle, including customer requirements gathering, software design and development, testing - including unit, functional, systems and integration implementation/delivery and maintenance
Systems Integration: Knowledge of how different systems interact, including potential problems and difficulties that may occur
Technical Knowledge: Maintains technical knowledge in assigned areas. Expected to solve moderately technical problems

Transaction Services Team Lead-assistant Manager Resume Examples & Samples

Team management/member role
Risk and Control
Previous experience in handling India Trade Products .i.e. LCs/Collections/Open Account Payments

Student Services Team Lead Resume Examples & Samples

High-Position requires a high degree of adaptability and problem-solving skills. Incumbent will be faced with a variety of issues on a daily basis and will be expected to respond to these issues appropriately and promptly
Previous experience in the service industry is preferred
Ability to assimilate all KCDL business policies and processes into practice
Keyboarding and computer experience (MS Office software and email)
Outgoing, friendly, flexible, helpful personality a must
Must be able to multi-task, while keeping to a high degree of accuracy and attention to detail
Strong ability and initiative to solve complex problems
A penchant for teamwork and a positive attitude

Team Lead-test Operational Services Resume Examples & Samples

Overall managerial responsibilities for the section including leading, motivating, coaching and developing of team members
Manage team performance from a delivery point of view along given targets, directives and processes
Foster continuous improvement as an incremental piece of the daily work
Effectively communicate with team members, peers and management
Allow and drive the teams to recommend, document and develop changes to resolve issues and improve processes, while demonstrating self-initiative and self-motivation
Ensure team carries out timely and efficient incident recovery to meet Amadeus KPIs and SLAs for test systems
Planning and coordination of test system restore and refresh activities
University degree in computer science or equivalent professional experience
Demonstrate leadership ability and management skills
Empowerment & coaching and relationship & team building and the ability to influence and motivate others
Experience in applying Lean IT principles
Solid foundation in and appreciation of ITIL service management process
Ability to sort through complex issues, perform root cause analysis and conduct comparative analysis of multiple solutions
Ability to identify, analyze, prioritize data events, problems, issues and improvements
Adaptability, flexibility as well as analytical and conceptual thinking
Accountability and pro-activity
Strong organisational ability
Excellent decision making skills
Strong willingness to cross-train to learn new skills and take on new responsibilities
Ability to chair / minute meetings and deputise for the Department Manager
Excellent presentation skills, including presenting to large audiences & Top Management
Multicultural approach
Fluent in English
In general 5 years of experience in a similar job or relevant long term experience in a co-ordination, project management role, or equivalent, in a large international environment

IS Team Lead-interactive Services Resume Examples & Samples

Minimum three years increasingly responsible programming experience using a standard coding language and/or platform required
Project coordination experience preferred
Minimum 1 year lead or supervisory experience preferred
The ideal candidate will have strong software development skill, extensive networking knowledge, effective troubleshooting skills and great communication skills, and be experienced in Unix/Linux and Oracle database

Test Services Team Lead Resume Examples & Samples

IT related 3rd level qualification (e.g. computer science degree or similar) Exceptions may be made where relevant experience compensates and in-depth experience demonstrated
Test qualification (ISTQB or similar)
Relevant business related qualification (desirable)
Understands testing processes and methodology
Ability to generate and implement ideas to improve team performance
Proficient in different testing techniques, understands various test phases
Proficient in scoping and planning various test phases
Proficient in test planning, including people, facilities and schedules
Proven team lead experience
Ability to create, review and adhere to low level detailed system test plans
Experience of working in a structured test environment
Experience of producing accurate work within tight timescales
Experience of using initiative and being proactive
Understands the value of test automation, and can communicate its value clearly to project stakeholders
Experience using testing tools (e.g. JMeter, Selenium, BrowserStack, UFT, RobotFramework or similar)
Experience of implementing test automation and technical testing strategies
Experience of managing a backlog of automated regression test cases
Experience of including test automation onto project plans and proving its value
Experience of introducing new testing tools or methodologies within a test team
Experience of building close collaboration with Development teams to introduce technical and automation testing
Appreciation of technical testing including Database and Web Services testing
Appreciation of Security, Performance and Cross-Browser testing in a Web Applications
Knowledge and understanding of the financial services industry
Experience using test management tools (e.g. Quality Centre)

Administrative Services Team Lead Resume Examples & Samples

Provides office management support to include planning, directing, coordinating and implementing managerial processes for the client. Supervises a team of administrative support personnel. Overseeing execution and completion of support requirements
Supports travel logistics and administration to include travel authorizations and vouchers; and facilitating foreign travel and visit guides. Assisting with passports and visas
Provides scheduling requirements to support the client mission such as arranging meetings, managing calendars and assembling daybooks. Serves as the point of contact of meeting and event support
Fulfills all requirements for correspondence support such as reviewing, logging and distribution and monitoring of correspondence. Reviews all correspondence to ensure adherence to Policy guidelines. Performs record management duties. Manages incoming and outgoing mail
Facilitates in and out processing for client staff; assist with requests for all personnel. Assists with civilian and military award nominations. Assists with government time and attendance records
Assists with security requirements including facilitating security clearance processing, facilitating building access, and recommending solutions of security related issues and challenges. Manages and maintains communications security programs
Provides onsite leadership to and management of team personnel. Addresses issues that affect timely and effective support requirements. Serves as a single point of contact for the client
Active Top Secret clearance and SCI eligibility
Minimum of 3 years’ experience as an administrative assistant
Excellent communications skills; able to comprehend written and verbal instructions
Ability to work with high level government officials
Ability to maintain a positive attitude when scope or support requirements change

Transaction Services Team Lead Assistant Manager Resume Examples & Samples

Team Management/member role
Revenue and Cost management
Migration and Project management
Bachelor Degree – 7-8 years in Trade Services/Trade Finance
Master Degree (preferably Finance) - with 5+ years of experience (Trade Operations/Services)
Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
Ability to work as a team with offsite partners
Consistent ability to adapt to process changes quickly and accurately
Strong attention to detail is required to ensure the data privacy of our client information
Working knowledge of UCP, ISBP, URR, FEMA, RBI Master Circulars
Previous experience in handling India Trade Import Payments
Information must be expressed coherently and accurately to key people in a timely manner
Confidence, self-motivation and plenty of initiative
Strong sense of ownership and accountability for work
Ability to build working relationships with stakeholders
Ability to work in team environment
Enthusiasm and strong desire to work in operations
Working knowledge of URDG, UCP, ISBP, URR, FEMA, RBI Master Circulars

Transaction Services Team Lead Assistant Manager Resume Examples & Samples

Bachelor Degree - 4+ years in Trade Services/Trade Finance
Master Degree (preferably Finance) - with 2+ years of experience (Trade Operations/Services)
Previous experience in handling India Trade Products. i.e. LCs/Collections/Open Account Payments

Professional Services Team Lead Resume Examples & Samples

Manage a team of Professional Services team members
Participate and or lead efforts in recruitment, development and retention of team members capable of delivering high quality services
Developing and coaching various team members
Identifying and correcting performance issues as required
Mentor new and existing team members in best practices and the sales cycle requirements
Identify training and development needs of staff
Ensure team members have the resources to be successful
Measure and help improve employee performance through quarterly check-ins and mid-year and annual performance reviews and goal planning
Responsible for team productivity against the Effective and Billable Utilization targets. Responsible that each team member meets or exceeds their targets. If targets are not met, taking the right actions to improve, modify or correct the performance
Adhering to the Operations and Information Management standards
Facilitate team project assignments
Ensure all team members follow appropriate time reporting, expense reporting, policies and procedures
Enhance and enforce knowledge management participation
Understand specific goals for revenue, gross margin, and EBIT for the practice and responsible for working to meet those metrics
Driving utilization by efficiently working through the project backlog
Forecasting resource needs in alignment to sales bookings
Work with Offshore or other partners to assist with delivery of work
In addition to performing individual contributor work, work with members of the team to assist with project escalations and/or portfolio management
Work with Business Development to provide scopes or estimates
Gain a comprehensive understanding of vertical specific needs
Understand and develop strategies to support Blackbaud in the competitive landscape
Work with Business Development in developing go to market strategies for the specific vertical
Participate in risk review sessions when risks arise from custom development
Lead resourcing and management of offshore or partner relationships to deliver work
Identify training and skillsets needed for team members
Identify repeatable or customizations that can be packaged or reused
Lead team members in the internal initiatives and business methodology
Leads by example, with energy, passion, enthusiasm and acts with integrity
Build effective relationships with other Delivery Managers and Delivery Leads to develop a shared vision of leadership and client success
Work with Delivery Manager(s), Portfolio Leader(s) and/or Director(s) to lead team initiatives and meetings
Leads the organization by holding team members accountable for consistent processes and methodology
Coordinate knowledge-sharing of procedures and client business practices across the functional area
Provide clear and accurate communications across mediums including verbal, email, process reports and documentation
Work proactively with direct reports to improve quality control and efficiency
Must have a minimum of 5 years of project management experience
Previous team leadership experience desired
Strong understanding of Blackbaud products desired
Excellent organization and time management skills and the ability to work in a rapidly changing environment
Managing multiple priorities, including balancing your workload and the monitoring of your team members’ workload
Able to work effectively independently, as part of a group, and to provide leadership for team members
Ability to hold team members accountable and provide constructive criticism
Strong attention to detail and pro-active quality control
Able to maintain composure in unfamiliar situations

Card Services Team Lead Resume Examples & Samples

Motivation
Minimum 2 years experience in a customer service environment
Ability to lead as a peer

Team Lead, Professional Services Resume Examples & Samples

Customer satisfaction and retention
Oversee delivery and provide support to delivery teams supporting the account
Meet with leadership/other EMC stakeholders to resolve escalations/issues, provide updates, review objectives and align delivery organization to MS strategy
Participate, as needed, in client meetings
Contribute to continues service improvement
Recruit, develop, and manage a team of operations specialists and solution architects that handle day-to-day operational assignments of the client
Define and assign goals for the team and provide the needed support to achieve assigned goals
Adherence to P&L plan for named account
Alignment to Managed service plans and strategy
5+ years in Storage/IT outsourcing industry or managed services
Experience in handling critical situations and escalations
Large program / managed services contract delivery
ITIL foundation certificate
Large-scale recovery operations

Team Lead-guest Services Resume Examples & Samples

Calmly and professionally resolve guest concerns and complaints
Maintain and secure departmental banks
Work both inside and out in a variety of duties
Work closely with multiple departments including Tickets, VRR, Patrol, Scanning and Lifts
Assist Management in supervision, scheduling, recruitment and day to day operation of 25 paid staff, 30-50+ Guides, and between 75-150 volunteers
Coaching of staff
Sometimes requires construction type projects, facilities maintainence, base area improvements
Previous Guest Service expereience - preferred
Previous cash handling experience - preferred
Min 1 year of experience working at Keystone Resort - preferred
Min 1 year of supervisory experience - preferred
Ideal candidate would posess a variety of Ski Area Operations skills and familiarity in multiple departments

CDD Services Team Lead Resume Examples & Samples

Manages a team of analysts that create and maintain Commercial Banking (CMB) customers’ Know Your Customer (KYC) profiles in compliance with HNAH Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) policy and CMB’s Line of Business (LOB) procedures. Ensures all team members consistently complete initial customer due diligence, collect and review business documentation and manage communication with the front office to facilitate collection of required customer information to a defined quality standard. Ensures timely completion of all assigned reviews, and escalation of any issues to senior management
While the role is CMB operations focused, knowledge of applicable AML/BSA policy and procedures is required
Minimum of five years proven and progressive accounting, finance or compliance experience or equivalent
Strong interpersonal, organizational, communications, analytical and project management skills; proven managerial or supervisory skills
Thorough knowledge of pertinent HSBC products, services, operations and systems
Knowledge of legal and regulatory matters specific to Anti-oney Laundering preferred
Proficiency with personal computers and pertinent software packages

Employee Services Team Lead Resume Examples & Samples

Manage the organisation’s EMEA employee services and first level transactional HR administration providing effective delivery of identified core employee lifecycle processes across the region
Maximise regional use of manager and employee self-service and technologies to support the employment life cycle
Deliver the transactional core employee lifecycle processes for a defined employee population within the region
Supervision of a team of HR Executives directing their work and personal development to provide a pro-active and responsive first line support for employees and managers, exceeding expectations every time
Provide support and leadership in issue resolution on HR processes and employee data issues
Act as escalation point for key HR and business stakeholders on employee lifecycle processes and policies
Implement robust and simple HR and employee lifecycle processes across the regions that are meeting the needs of our diverse markets, provide a consistent employee experience and are simple and efficient
Partner effectively with payroll and benefit providers to ensure high standards of accuracy, first class service and timely and accurate processing
In collaboration with the wider HR team, update HR policies (current and new) to ensure they are in line with changing business needs whilst meeting legislative and best practice guidelines, supporting appropriate communication of these across the business
Ensure the integrity of the information entered in PeopleSoft and other talent systems by the HR Executives is second to none
Ensure adequate controls and compliance procedures are followed within the employee services team and actively champion the importance of organisational policies and procedures including data privacy and protection
Partner with HR Technology team to provide input on processes and requirements for HR system related projects and improvements
Ensure coordination and collaboration with other global employee services teams within the business to drive efficiency and consistency where possible
Monitor immigration activity and data, highlighting risks to ensure we are compliant with changing regulations
Providing comprehensive administration support to the wider HR teams to enable the function to deliver an excellent service to our clients across the business
Work collaboratively to contribute to operational excellence in Turner through ideas and initiatives which improve our service and ensure we work efficiently
A degree in a related discipline or equivalent qualification or experience
Direct experience of leading HR administrative activities or previous experience of a similar role in a shared service model
Experience in designing HR processes in preferably complex companies with multi-locations
Previous experience in a regional role with a strong preference for experience in working with teams and structures in the EMEA region
Expertise in implementing process improvements to constantly improve the HR service to the business
Work experience in a fast paced multinational business environment required
Knowledge of HR disciplines, including employee lifecycle, payroll and benefits administration across multiple regions
Sound HR policy knowledge
Excellent verbal and written communication skills in English and an additional European language - ideally German, French, Italian or Spanish
Good knowledge of UK employment legislation
Experience working in a media or entertainment environment

Team Lead, Consumer Services Resume Examples & Samples

Enforces service level standards
Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, as necessary, to avoid repeated issues
Interprets, applies and enforces company and departmental policies, guidelines and procedures across all operations activities
Tracks and reports monthly workflow and customer statistics
Conduct periodic meetings with the team to discuss issues and maintain cohesion
Hires, trains, develops, motivates and coaches quality customer service personnel
Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within a specific team or the department
Identifies situations impacting established quality service level standards to determine solutions in a timely manner. Keeps management informed if additional resources may be needed
Resolves computer system or other technical problems in a timely manner
Perform mid-year and annual performance reviews
Identifying and obtaining required training for team members as needed to support clients
Ensure that the team has sufficient support when people are out of the office including training, vacations and sick time
Meet all Service Level Standards established for Online Banking.Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Typically requires 2-3 years banking and/or call center customer service or equivalent experience
High level escalated call resolution experience
Proven leadership experience with the ability to develop and motivate a team and support a vision and able to give direction
Strong customer service background required
Excellent written and verbal communication skills and detail oriented
Must be able to work independently, efficiently, and possess good organization and prioritization skills
Ability to handle multiple tasks within strict time constraints
Possess strong interpersonal skills and maintain composure while dealing with customers
Must be flexible with work schedule
High school graduate or equivalent required
Must have good working knowledge of Microsoft applications
Thorough knowledge of operational policies, procedures and practices
A comprehensive understanding of all systems applications used in the Online Banking Group and Call Center
Ability to react and respond to critical demands of the department, prioritizing and performing multiple tasks on a regular basis
Ability to interface within the Call Center as well as Deposit Services

Global Documentary Services Team Lead Resume Examples & Samples

Three to five years of operations experience in the financial services industry
Thorough knowledge of operation functions, systems, policies and procedures for Global Documentary Services
Prior experience working with Letters of Credit
Experience with banking regulations (OFAC, AML, etc.)
Microsoft Office application skills (Excel, Word, Access)

Transaction Services Team Lead Assistant Manager Resume Examples & Samples

Processing Standard
Bachelor's degree - 4+ years in Trade Services/Trade Finance
Master's degree (preferably Finance) - with 2+ years of experience (Trade Operations/ Services)
Previous experience in handling India Trade Products i.e. LCs/Collections/Open Account Payments

Print Services Team Lead Resume Examples & Samples

Coordinate with Creative Services and Production Manager to proactively define and communicate print schedule deadlines to successfully meet store execution dates and department goals
Manage print schedule to avoid outsourcing when possible and coordinate with outside vendors for overflow work when necessary
Plan and schedule jobs for press shifts and organize workload for each shift to meet deadlines
Schedule, supervise and coach Print Services team members
Determine when services are needed from the press manufacturer for mechanical issues and work with external service providers for solutions

Team Lead, Guest Services Resume Examples & Samples

High school diploma – college or equivalent years of experience preferred
At least one year of related work experience
Prior experience required in contact center
Experience with Microsoft Office products required
Well versed in Choice Hotels policies and procedures
Must be able to maintain a positive and pleasant demeanor
Must be able to motivate a team
Excellent communications skills, both written and verbal, required
Good interpersonal skills, ability to lead, document, prioritize and train others
Must be able to adapt within a constantly changing environment
Requires the ability to multi-task, perform under pressure and work within time constraints
Ability to work with a varied customer base and find equitable solutions
Excellent decision-making and problem-solving skills
Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

Project Services Team Lead Resume Examples & Samples

Minimum 10 years and proven track record of Cat A project delivery in O&G industry, able to demonstrate effective project management and leadership skills
Proven track record of team leadership (minimum 5 years), being able to lead and motivate a multidisciplinary, multicultural project services team and strongly embed BP’s values and behaviours
Ability to engage and work with projects personnel, stakeholders and project contractors / suppliers
Ability to communicate effectively with all levels of the GPO,GWO & GOO organisation, and proven track record of being able to communicate effectively to senior management (ability to provide clarity from complex information)

Project Services Team Lead Resume Examples & Samples

This role only open for Omani nationals
Min. 10 years of experience in engineering
Significant and relevant experience gained in Oil & Gas or Chemicals related industries
Understanding of project processes and practices; to define, manage and control project scope, risk and change; meet HSSE and quality assurance requirements
Proven track record for supporting execution of projects with a strong understanding of HSSE and quality requirements, risk and change management, engineering and design, interface management, cost control, planning, contracting strategies, procurement, construction and handover
Specific knowledge of project control techniques for estimating, planning, cost control and status reporting; understand and use of budgeting and accounting methods
Ability to implement standard project control processes and practices
Specific experience in implementing Brownfield or revamp projects or modifications
Specific experience in performance management across both BP and third-party contractor organizations
General management skills in leadership, motivation, negotiation, innovation, communication, team building
Ability to collaborate with other regions in identification and sharing lessons learnt and support drive for continuous improvement globally
Interpersonal, communication and influencing skills are required within BP and with the supporting contractors

Human Capital Services Team Lead Resume Examples & Samples

Knowledge in multiple HR disciplines across different geographies (compensation and benefits, employee relationship, legal, etc.)
Knowledge of Operations SOP
Team Lead Experience
Some HR background

CIB Treasury Services Product Implementations & Migrations Team Lead VP Resume Examples & Samples

Lead a team of delivery managers responsible for the migration of clients to JPM solutions
Ensure full project managed approach by being the central point to both internal and external customers
Ensure tracking tools are updated on a regular basis with accountability to regional executives from sales, product and program offices
Develop project plans as agreed for each deal or migration incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan
Work with internal and external parties to deliver the solution within the minimum time frames
Act as escalate point on behalf of local team
Attend regular internal and external client meetings to review the migrations against the plan
Support team members as needed, creating an environment that allows top performance
Act as key liaison point between sales, product, senior management. Technology, operations and the Programme for Implementations
Experience with cash management products
Proven experience in Microsoft Product Suite
Language skills preferable
Strong communication skills internally and externally at senior levels
Strong presentation skills and negotiating skills essential
Excellent partnership skills

Field Services Team Lead Resume Examples & Samples

Lead and coach the GE Analytical Instruments German field service team
Collects performance information and perform maintenance activities to prevent damages
Maintains inventory of spare parts stock
Performs administrative functions; such as, ordering materials, preparing job status reports, preparing reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
Prepares timely and accurate technical reports for internal records
Responsible for moderate level mechanical, electrical and process related troubleshooting on chemical feed and water treatment equipment
Perform diagnostics testing, enact repairs, and perform test and calibration routines on the instruments to which assigned, observing all applicable safety procedures
Accurately account for all inventory transactions associated with the repair process
Maintain familiarity with all test and calibration routines required in the service process, as well as procedures for issuing calibration certificates, and perform these routines as needed
Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures
Understand Installation Qualification, Operating Qualification, Performance Qualification requirements to meet customer requirements and expectations
Degree in a Science or Engineering and/or relevant work experience in industry, preferably connected to chemistry or water
Ability and willingness to work in a range of environments; to include, but not limited to industrial facilities, manufacturing facilities, and power industry facilities
German Language fluent verbally and in writing, English Language Proficiency
Strong computer skills using MS Office software
German Driving License
Value delivery mentality, customer is number one
Decision-making, “Say-do” attitude
Diplomacy, motivator, influencer, Team builder
Positive mindset and always looking for improvements & efficiency

Protection Services Team Lead Resume Examples & Samples

Lead and build the team into a world-class efficient payments operation structure
Develop and implement strategies to improve efficiency of payment processes
Implement and report (weekly, monthly, quarterly) on key metrics to monitor, manage and improve quality and efficiency
Lead and manage the team to meet targets and SLAs set on day-to-day operations
Manage escalations, appeals and enquiries from users such as payment disputes and chargebacks
Collaborate with cross-functional groups such as Engineering, Data, Customer Support, Marketing and Product Management to ensure excellent information flow and feedback on impacts of process, policy and product changes and drive process improvement opportunities
Coach and guide the team to perform at exceptional level
At least 3-5 years of experience in leading a team or people management, preferably in payment operations
Excellent written and verbal communication skills along with strong leadership skills
Proficiency with metrics and reporting, and tools like Zendesk and Excel
Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk

Team Lead, IB Services Resume Examples & Samples

Be known for excellence in SLA management and work with global supervisors and functional managers to deliver on business commitments
Set goals, motivate and drive operational initiatives around processes, system tooling and scalability
Track, manage and provide production support for daily transactional volumes and drive efficiencies
Adheres to all compliance guidelines including SOX and supports internal and external audits
Participate in projects which include Quality, Data migration/remediation and organizational initiatives
Work closely with the cross functional team and other business partners
Work on stringent deadlines and extended hours during quarter end
Involve in developing the drafts of process specific training materials for relevant Process
Take initiatives to enhance and streamline processes
Delivering a consistent and coherent message to the team on skill set development by seeking support from the management
Provide assistance on questions/queries by acting as a SME and address issues within the team
Support hiring and on boarding process. Train new hires and provide mentoring and skill set development support
Being involved in testing phase when new releases and system changes rolled out
Diligent reporting and status update activities to the manager

Team Lead, Professional Services Resume Examples & Samples

Monitors employees' performance and provides ongoing feedback to the individual. Aids in each individual’s development by enabling employees to participate one-on-on, on-the-job, classroom, and computer-based trainings
Engage with account architects around the continuous evolvement of the environment in an Enterprise Cloud Solution for the IaaS team
In-depth knowledge of Avamar, NetWorker, Data Domain, DPA
Knowledge of VMware Administration and cloud concepts
ITIL Process knowledge

Envir Services Team Lead-rd Shift Resume Examples & Samples

Conducts general training for new employees in floor care, wall washing, carpet cleaning, and special procedures
Cleans patient rooms and other assigned areas daily, including collecting and removing trash, changing bed linens and sanitizing all surfaces
Follows policies and procedures on patient isolation
Stocks paper items and other supplies in patient rooms as necessary or designated
Demonstrated ability to collaborate with others in coordinating multiple tasks
Some leadership or experience providing work direction helpful

Team Lead-clearing & Custody Services Resume Examples & Samples

Oversee the processing of Corporate Actions , Dividend and Interest Payments
Managing the Team and providing training to new Joiners
Monitoring of Suspense and Nostro Accounts
Managing daily activities of the Local Custodian back-office for Corporate Action processing
Corporate Action reconciliation process
Follow-up with Company/Registrars for reconciliation
UAT of the back-office software for the Corporate Action processing & Settlement
Tax & Regulatory Reporting
Ensure ownership of client instructions and provide reporting to clients for anticipated corporate action issues
Participate in regular conference calls with European and Asian Counterparts
Establishing communication links with Clients to discuss daily operational & performance issues
Build relationship for stable product offering of local clearing and custody with the newly created Asian Hub in Chennai
To assist Head of Custody Operations in undertaking various administrative activities
Other ad-hoc duties as may be required from time-to time
To be based in Chennai and prepared to travel as required
Must be prepared to work in any shift supporting Asia/Americas/European business hours
Strong knowledge in handling corporate actions and income related events for various instrument types
Expertise in Using Banking Software’s & overall awareness of using MS Word, Excel, PowerPoint etc
Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills
Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines

Team Lead, Investor Services, HFS Resume Examples & Samples

Ensures accurate and timely processing of all capital activity transactions including subscriptions, redemptions, transfers and name changes
Reports capital activity to the fund manager in a prompt and efficient manner
Completes all appropriate AML, KYC and client verification checks
4+ years experience working for either a hedge fund or a financial services administrator with client and investor exposure
A College or University degree and/or relevant proven work experience is preferred
Highly flexible and adaptable to change

Client Execution Services Team Lead Resume Examples & Samples

MS Office (Strong in Excel)
MS Visio
Verbal and written communication skills, attention to detail, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Basic knowledge of laws, legal codes, court procedures, precedents, government regulations, and the democratic political process
Previous experience with computer applications, such as Microsoft Word, PowerPoint and Excel

Services Team Lead Resume Examples & Samples

Job leads/supervises/manages 2-10 team members
Executes the Grainger Service Promise and demonstrates, by action, the company Values
Clarifies direction for team members by effectively communicating initiatives, priorities and company strategy
Provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update team members on their progress toward meeting goals
Facilitates team interaction and communication
Ensures team compliance with all regulatory issues and company policies including HAZMAT AND BBX
Possess a thorough understanding of KeepStock solutions and be able to articulate that to customers

Member Services Team Lead Resume Examples & Samples

Assists in training new Member Services Representatives on job specific roles and responsibilities
Handles escalated calls
Serves as floor and general supervisor; directing phone flow and taking representative questions to help with call management
Delegates work to Representatives as needed
Monitors Representatives for quality and training purposes
Conducts Call Quality Audits
Handles system emergencies with direction from IT department and/or appropriate vendor
Assists with Representative task assignments in the Manager's absence
Assists in disseminating information to staff as needed
All other duties assigned by management
Collaborate with and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals
Follow the CHRISTUS Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
A. Education/Skills
Analytic ability to organize and prioritize work to meet deadlines
Strong computer application skills including Microsoft Word, Excel and Visio
Good judgment, initiative and problem solving abilities
Ability to handle and resolve complex issues with little assistance
Ability to perform multiple tasks simultaneously
Proficient telephone, customer service, communication and documentation skills required
Must have the ability to work a flexible work schedule (including evenings and weekends)
B. Experience
C. Licenses, Registrations, or Certifications
Three years healthcare experience with Managed Care experience preferred
Two years prior call center experience preferred
Experience in Avaya CMS Supervisor is highly preferred
Prior experience working with TRICARE, Texas Medicaid, Medicare Advantage highly desirable
Driver's License

Guest Services Team Lead Resume Examples & Samples

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Supervisory skills to oversee daily activities of 8 to 10 person hourly staff

Investor Services Team Lead Resume Examples & Samples

Ensuring that reports and remittances are sent out timely and accurately on assigned monthly investors
Performs analysis of exception reports during the reporting cycle in order to make required corrections to the loans
Acts in the role of relationship manager to his/her counter parties when reporting
Continuously reviews processes and procedures and recommends new ones to management and other departments within the company to improve the productivity and quality
Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting, and reconciling
Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments
Conducts root cause analysis related to portfolio performance issues. Provides recommendations to resolve within Investor Accounting or Investor Reporting and for up-stream processes that negatively impact Investor Services
Provides training on processes to staff
Updates Policies and procedures as required
Reviews investor reports and remittances for accuracy prior to distribution
Monitors performance of reporting and associated processes to ensure that issues are resolved within established policy and procedures are updated to prevent recurrence
Review and approve reporting, remittances and reconciliations completed by Investor Services Analysts, Analyst II’s and Sr. Analysts, both onshore and offshore
Monitors portfolio performance to ensure that issues are resolved within established policy and procedures are updated to prevent recurrence
Works with Trustees/Master Servicers/Agencies to resolve aged items
Performs pre and post acquisitions boarding and reconciliation functions related to Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances
Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems
Works with departments upstream from Investor Reporting to resolve and prevent breaks that are negatively impacting investor reports or remittances

Team Lead Recovery Services Resume Examples & Samples

Strategic planning for IT installations from a single rack mounted device up to Large mainframes, components and peripherals
Coordination of power whip installations between the DC power distribution infrastructure and the floor mounted IT devices
Identify problems related to facilities installations, configuration, operations, or performance and have knowledge of the client's availability and performance requirements
Participates in driving the efficient use of data center infrastructure and power through accurate inventory management and equipment placement and tactical energy management activities including, but not limited to blanking panel installations, perf tile management, hot spot management and containment
Communicates with requester on progress of requests, maintains a high standard of satisfaction from requesters, performs coordination activities associated with the installation and/or de-installation/disposal of raised floor hardware inventory
Develop/Maintain floor layouts and 3D inventory/Power Connection Mapping for new/existing customer environments. (Nlyte)
Knowledge and understanding of enterprise hardware components, such as servers, switches, PDU’s KVM’s
Ability to set up, configure, install and troubleshoot various types of rack mounted hardware
Familiar with server hardware and OS (Windows and Unix (Aix, Linux, or Solaris)

Guest Services Team Lead Resume Examples & Samples

2-5 years of Customer Service/Call Center Experience
1-2 years of experience in a direct supervisory or management within call center industry preferred
Requires ability to work a flexible schedule including nights and weekends as needed to support the needs of the business and performance requirements
Developing, building, leading, and inspiring teams
Multi-task, prioritize, and remain organized in a fast paced and constantly changing work environment
Work effectively both independently and with a team
Problem solve with limited direction and support
Provide behavioral based feedback and coaching
Review and analyze information to identify trends and propose solutions
Act with integrity and maintain a high level of confidentiality
Embrace and lead change
Act with confidence and credibility when faced with ambiguity, adversity, etc
Inspire and maintain a positive work environment
Learn, adapt, and become a subject matter expert on all internal systems and processes
Proven experience effectively leading a cross functional team in a service based organization
Exceptional organization and communication skills across multiple channels, including email, chat and verbal
Ability to perform other related duties and responsibilities as assigned or required

Guest Services Team Lead Resume Examples & Samples

Professionally support, supervise and oversee all aspects of Guest Services operations
Including, but not limited to: Procurement, Purchase Orders, Invoice Processing & Accounts payable
Security Center operations: Supporting over 4000 staff, providing appropriate badges, card reader access & restricted access authorizations
Facilities maintenance management, Reception services, Meeting services which includes audio visual support and training room furniture & equipment set-ups
File drawer management, Database reporting
Furniture and ergonomic support, management and maintenance
Position requires exceptional customer service skills and professionalism in all areas of work ethic, initiative, due diligence, drive & determination as it relates to: Quality work product, Communications both verbal and written, Teamwork, Comprehension of written instructions and materials, Punctuality and reliability
Proficient to advanced skillset in MS Office Suite, Lotus Notes, Adobe Pro, Fiery Software, Command Workstation and other PC based operations as it relates to E-mail, Supply ordering, digital printing and scanning
Strong working knowledge of UPS Campus-ship, Arrival system, Postage metering, Pre-sort, DHL, Courier services, Reprographics & Bindery. Professional presentation both in attire and diction
Solid flexibility of work schedule, cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboard support, data entry, café stocking and maintenance, solid typing speed, trainable into high level tax processing production
High energy, quick response, great follow-up and stellar follow through
Able to easily and consistently lift 50 lbs
Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook

Team Lead-employee Services Team Resume Examples & Samples

May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals
Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs
May monitor associate/client interactions utilizing the quality monitoring system and evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided
May provide feedback on individual performance of associates to leadership
Utilize sound judgment to escalate issues that may require intervention of the Team
Supervisor or Manager
At least 2 years of experience
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures
Ability to recognize basic procedural/performance issues as they arise and escalate to the appropriate level

Mail Services Team Lead Resume Examples & Samples

Experience coordinating/deploying work to employees required
Ability to resolve employee and customer concerns/issues
Ability to adhere and administer companies policies and procedures
Minimum 3 years customer service related experience required
Minimum 3 years of administrative work within a business or mail environment
Strong working knowledge with PCs and Windows
Strong working knowledge with MS Office
Ability to interface with end user in professional manner, sense of urgency
Must be able to work well with customers and be able to handle a fast-paced environment
Excellent communication skills in both verbal (telephone and face/face) and written formats
Must have the attention and awareness of details for the mail specifications
Ability to meet employer's attendance policy
Lifting and/or moving items up to 50 pounds or the maximum allowed by current State Law with or without accommodations
Standing and/or walking for long periods of time with or without accommodations
Experience in mail sorting environment is preferred
Minimum of 3 years in related experience preferred (Administrative work)
Knowledge of hardware/software a plus (MS Office experience a plus)
High School Diploma and College degree Equivalent preferred but not required

Team Lead-core Services Resume Examples & Samples

Shipping & Receiving
Previous experience managing or supervising a staff
Strong organizational and administrative skills required

Provider / Member Services Team Lead Resume Examples & Samples

Participates productively as a member of a team
Ability to manage tasks and assignments without detailed direction
Complies with contract requirements, business unit rules and related and legal regulations
Requires 2+ ears of working experience in related fields as a Call Center Team Lead
Ability to follow procedural guidelines
Ability to work on assignments with limited instructions from leadership
Call Center Team Lead experience is required
Call Center and Healthcare experience is required

Student Services Team Lead Resume Examples & Samples

Provides information about Keystone School, programs and courses to prospective parents, students and school officials; converts prospective customers into new student enrollments where appropriate
Advises student curriculum choices based on past credit history and adherence to graduation requirements
Logs requests for additional information from prospective customers; fulfills and documents service requests for current students in the student database
Works closely with Mailroom, Student Admissions and Instructional teams to support student needs
Distributes and monitors workload across department team members
Acts as a level one escalation point and knowledge resource for department team members
Performs Quality Assurance monitoring
Assists with schedule forecasting
Ensures proper shift coverage to handle lead/call volume
Monitors daily activities to ensure completion
Holds weekly meetings with representatives regarding performance/improvements
Provides daily on the floor sales coaching
Completes daily/weekly recording of call/lead data
High School Diploma or General Educational Development (GED) certificate AND
Sales/telesales and customer service experience
Excellent professional communication and interpersonal skills
Ability to assimilate business policies and processes into practice
Team player with positive, outgoing, flexible attitude
Highly self-motivated with an ability to multi-task
Passionate about Keystone mission
Familiarity with Microsoft Outlook, Word, Excel
Ability to travel 15% of the time

Services Team Lead San Marcos Resume Examples & Samples

Job leads a team, has no authority to hire and performance manage the team
Provides guidance and direction regarding the day to day activities of a team of hourly team members
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development, and operational improvements
Shares feedback with managers for further coaching and may recommend corrective action/counseling for team member(s)
Plans and implements work schedules to ensure adequate productivity and staffing levels
Delegates and assigns duties based on workload variance
Clarifies procedures and general questions for team members
Continually assesses processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service. Implements and helps team sustain standard and stable work using the GEMBA and Vote process
Utilizes sound judgment and best practices to resolve complex customer concerns
Fosters open communication between local sellers, branch team and regional contact center
Works with key “process owners” in the branch to develop strategic improvement plans
Supports company initiatives and projects. May be a “process owner” for a district level initiative
Serves as the “go-to person” in the absence of the MM/ABM and is an authorized key holder who opens and closes the branch
May take and respond to emergency customer calls after hours

Services Team Lead-plymouth, MN Resume Examples & Samples

Models superior selling skills and empowers team to aggressively pursue and drive sales results through daily branch activities
Monitor counter transactions as part of Service Observe/ Back to Basics /Quality Assurance/ and provide appropriate guidance to team members
Facilitates team member on-boarding and on-going training
Maintains open communication with ABM and / or MM to address any issues requiring additional management intervention. Escalates issues when appropriate

IT End User Services Team Lead Resume Examples & Samples

Provide advanced technical support to users, while prioritizing team assignments to ensure consistent and accurate technical support
Collaborate with management and customers in technical projects being managed at the institutional level and translate into a NIF IT implementation plan
Develop tools and/or utilities to automate or enhance computer related processes, meet project requirements, and provide metrics tracking progress
Set and implement standards, policies, procedures, and service level agreements for the team and lead the IT End User Services team with a metrics-driven approach
Independently manage Tier 1 through Tier 3 problems to ensure they are resolved quickly and accurately, including complex multiple assignment tickets and resolve escalated issues in a timely manner, working directly with customers and their managers
Direct complex troubleshooting and support efforts
Mentor members of the team and provide training guidance to increase job skills
Ensure compliance with LLNL guidelines for user devices and represent NIF in institutional implementation planning activities
Bachelor’s Degree in Computer Science, Information Systems Management, or related discipline, or equivalent combination of technical training and experience
Extensive experience building, upgrading, repairing, moving, and ensuring backups of user devices
Demonstrated ability to lead a team of subject matter experts in a diverse, fast-paced, customer-focused user community with widely varying levels of computer literacy, setting priorities and solving complex problems
Extensive experience using a ticket management software application, and creating and reporting metrics to management and team members with an emphasis on tracking progress
Extensive experience using a reporting tool and presenting results to management
Extensive experience using a configuration management database to track assets
Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, courtesy and patience, and negotiating and influencing skills
Advanced knowledge of enterprise support tools for management, patching, or software distribution (e.g., Active Directory, LANDesk, Tenable, Wise application packaging), Windows, Apple, and/or UNIX hardware/software, and security concepts and practices
Experience with the Microsoft Office Software Suite, using project management tools to track project tasks and milestones, network hardware, software, protocols, and principles, and writing basic to intermediate scripts
Microsoft or Apple computer certifications

Employee Services Team Lead Resume Examples & Samples

Previous experience in a regional role with a strong preference for experience in working with teams and structures in the APAC region
Good knowledge of Hong Kong employment legislation
Proactive, well-organised and self-reliant
Ability to respond to challenging priorities and multiple projects with a sense of urgency and pace while remaining calm
Confident with talent systems and technology and very good knowledge of MS Office, experience working with PeopleSoft or other HRIS systems preferred
Continuously looks to improve processes and ways of working
Highly numerate with a good eye for detail
Confidence to effectively address a variety of stakeholders
Ability to demonstrate a commercial and cultural understanding of the business
Highly collaborative and able to demonstrate desire to work to a common goal, savvy and flexible working in a matrix structure
Discreet and professional manner
Great sense of humour, empathy and work ethic
Articulate with excellent communication skills
Experience in multiple APAC countries

Team Lead, Consumer Services Resume Examples & Samples

Will work with Supervisor/Manager to provide input for agents mid-year and annual performance reviews
Meet all Service Level Standards established for each Queue supported by Consumer Customer Care Banking
Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Proven leadership experience with the ability to develop and motivate a team and support a vision and able to give direction. -Strong customer service background required
Must be able to work independently, efficiently, and possess good organization and prioritizing skills
Ability to handle multiple tasks within strict time constraints. -Possess strong interpersonal skills and maintain composure while dealing with difficult customers
Vision must be sufficient to read data reports, manuals and computer screens
Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions
Position involves sitting, walking and/or standing for lengthy periods of time
Must be able to travel in a limited capacity

Team Lead, Member Services Resume Examples & Samples

Ensures team of Member Services Representatives and Senior Representatives maintain and/or exceed established productivity, quality, and departmental goals
Coaches, supports, and develops staff
Responsible for day-to-day leadership of staff scheduling
Manage all escalated issues and/or further escalates as needed
Monitor daily inbound and outbound call center activities
Prepares, maintains, and submits reports and records
Analyze all reports quickly and accurately and communicates results to all of management and team members as appropriate. Take needed actions when required
Identify and recommend process improvements
Ability to multitask, prioritize and manage time effectively
Build sustainable relationships of trust through open and interactive communication with internal and external customers
Attend meetings as the business requires
Work flexible schedule, nights, weekends, holidays, and overtime with limited notice
Conflict Resolution Experience
Experience handling complex situations and/or projects
Call Center Team Lead experience
Experience coaching a team of 15 or more employees
Proficient in Microsoft Office Suite applications including Excel, Word, Power Point, and Outlook
Healthcare Industry experience
Bachelor’s Degree from an accredited institution

Team Lead, Professional Services Resume Examples & Samples

Drive customer adoption of Workspace ONE
Manage customer escalations and effectively drive collaboration with key stakeholders across the VMware team
Ensure the team successfully meets performance objectives
Contribute to talent acquisition and the growth the team’s capacity in specialized areas of subject matter expertise
Drive the team’s training, development, and growth according to established business objectives
Contribute to business planning for the AirWatch services practice
Maintain in-depth knowledge of VMware’s services offerings portfolio and delivery processes
Contribute to advancing evolution of services offerings and lead innovation in driving new services and processes
Optimize resource efficiency and effective deployment of resources and tools
Coordinate engagement and drive new business in conjunction with the services sales team and broader End User Computing sales organizations
Represent VMware professional services in customer and partner facing capacity
Ability to manage services governance leveraging typical professional services software platforms (e.g. time & expense management, project management, CRM)

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