Team Leader / Senior Team Leader Resume Samples

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AP
A Pouros
Abbey
Pouros
27551 Nick Views
Houston
TX
+1 (555) 415 3675
27551 Nick Views
Houston
TX
Phone
p +1 (555) 415 3675
Experience Experience
Boston, MA
Senior Scrummaster & Agile Team Leader
Boston, MA
Beahan LLC
Boston, MA
Senior Scrummaster & Agile Team Leader
  • Authors project management artifacts and develops and maintains project plans. Works with resource managers to obtain resources
  • Responsible for recommendations for hires, transfers, terminations, salary adjustments, performance standards, and reviews
  • Ensures project governance is established and observed
  • Will manage one additional ScrumMaster resource and will be responsible for recommending and driving further growth
  • Manages programs/projects from initial concept through post implementation, including multiple implementation cycles
  • Functions as the primary conduit between the project team, operations and other technical areas throughout the organization
  • Responsible for ensuring team follows all scrum and company processes
Boston, MA
Senior Placement Specialist / Team Leader
Boston, MA
Hettinger, Hills and Kihn
Boston, MA
Senior Placement Specialist / Team Leader
  • Manage a team of 7 – 10 colleagues, including performance management and talent development
  • Keeps abreast of changing risk and insurance market conditions
  • Responsible for following up for any open items and subjectivities
  • Participates in pre-strategy meeting to create renewal strategy
  • Responsible for order bind & the accuracy of programs based on client direction
  • Responsible for using risk expertise to analyze client’s current and historical exposures, develop solutions, solicit quotes, negotiate with panel markets, analyze comparisons, articulate impact of options and make recommendations to client team and client
  • Work with local and national leaders to achieve proper throughput and uplift
present
Dallas, TX
Senior Director & Team Leader
Dallas, TX
Fisher, O'Hara and Beatty
present
Dallas, TX
Senior Director & Team Leader
present
  • Assist the team to help the customer to draw on the HSBC group network by working closely with other CMB sites and product groups (GTRF, PCM and GB+M)
  • Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
  • Help the customer to draw on the HSBC group network by working closely with other CMB countries and product groups (GTRF, PCM and GBM)
  • Ensure all sales and prospecting activity documentation is complete to provide performance tracking and targeting future sales efforts
  • Work closely with team to structure robust credit facilities for the relationship
  • Maintain a proactive calling programme to service clients, ensuring senior management and key stakeholders for large corporate clients are contacted regularly
  • Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
Education Education
Bachelor’s Degree in Communication Skills
Bachelor’s Degree in Communication Skills
University of Tennessee
Bachelor’s Degree in Communication Skills
Skills Skills
  • Be able to communicate and interact with the machine operator and maintenance about any machine issues that affect OEE, efficiency, safety or quality
  • Be able to discuss the line metrics to your team at the end of the shift (OEE, downtime issues, quality, safety etc.)
  • Responsible for product quality
  • Accountable for proper and complete paperwork, checks and documentation
  • Accountable for GMP practices on your team
  • Be the owner of your line’s performance (OEE, downtime, efficiency, safety, quality)
  • Responsible for accurate OEE and downtime reporting (accountable)
  • Be able to engage the team on OEE and downtime driver issues
  • Be informed at all times during the shift in regard to the OEE status and downtime data and be able to report that information to the supervisor or lead
  • Report production and team issues to the supervisor in a timely manner
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15 Team Leader / Senior Team Leader resume templates

1

Asset Based Lending Portfolio Unit Senior Portfolio Management Team Leader Resume Examples & Samples

  • Ability to synthesize large amounts of data, identify the significant trends and articulate drivers of risks
  • Understanding of complex loan structures, processes and regulations associated with lending
  • Strong understanding of loan documentation
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to demonstrate being a self-starter, well-organized, detail-oriented
  • Ability to effectively communicate findings to ABL Business Development Officers, Independent Risk, Regulators, and senior management
  • Ability to exercise prudent judgment to make decisions affecting both customers and bank
  • Team player, yet the ability to work well independently and in a fast paced environment
2

Senior Team Leader Developer Resume Examples & Samples

  • Responsible for the core technologies for the electronic trading business, providing infrastructure and implementing algorithmic solutions for high frequency trading, hedging and order management system
  • Hands on design, development, testing and deployment of server-side services and applications
  • Working closely with colleagues in the technology team and other technology teams to collaborate on delivering integrated solutions
  • Providing support for the desk with application and infrastructure questions or issues
3

Senior Team Leader, Systematic Investing Resume Examples & Samples

  • Oversight of the firm's Dollar Cost Averaging Program - Both Buys and Sells
  • Oversight of the firm's Dividend Reinvestment Program
  • Marketing to increase participation in both of the above programs
  • Partnership with Equity Service and Product Review to continue to review the eligibility of securities in the program and others that need to be added to the program
  • Effectively utilize the resources of technology, people, time and money by evaluating and determining business needs, prioritizing and employing prudent decision making
  • Responsible for delivering functional results through the systematic design of processes, workflows, and controls and through the integration of technology and people
  • Investigates issues and implements solutions to resolve team problems regarding processes, systems, products, regulation, data collection, data quality, resource allocation, controls, and costs
4

Senior Director, Team Leader Resume Examples & Samples

  • Develop thoughtful strategies that grow revenue, enhance client service delivery and manage risk
  • Lead and drive the team’s effective delivery of comprehensive wealth management advice and implementation of the firm’s best investment thinking
  • Manage the revenues and expenses of a cost center and all of the people assigned to that cost center
  • Partner with Sales and Banking professionals to deepen existing relationships and generate new clients
  • 10+ years investment management industry experience
  • 10+ years of experience managing large and complex individual and/or family private client relationships
  • Prior leadership experience in the wealth management industry
  • An advanced degree or professional certification such as the CFA, CFP, an MBA, etc
  • A demonstrated track record of success working with referral partners including legal, accounting and insurance advisors
5

Senior Team Leader Developer Resume Examples & Samples

  • Hands on design, development, testing and deployment of server-side services and applications supporting the business
  • Ability to develop a deep understanding of existing systems architecture
  • Providing support for traders and salespeople with application and infrastructure questions or issues
6

Cost Allocation & Simulation Solutions Senior Team Leader Resume Examples & Samples

  • Lead and coordinate a team of business analysts and support officers (~ 8 people)
  • Handle the operating budget of the team (planning, recruiting, reporting)
  • Ensure proper functional analysis and process definition of KAPLAN tool in line with the Group Core Model
  • Master’s degree in Finance/IT
  • Professional experience: Minimum 5 years of experience Business Analyst managing and maintaining Finance tools
  • Excellent understanding of Cost Controlling and analytical accounting is a plus
  • Experience using ESSBASE, Smartview, or other similar multi-dimensional database
  • Excellent organisational and planning skills
  • Leadership & coaching skills
  • Strong communication skills (both orally and writing)
  • Willing to learn and to explore new domains in a fast changing environment while working with international locations
  • Available to travel abroad
7

Senior Scrummaster & Agile Team Leader Resume Examples & Samples

  • Facilitates Scrum ceremonies which include daily stand up, sprint planning, sprint reviews with demo and retrospective
  • Responsible for ensuring team follows all scrum and company processes
  • Functions as the primary conduit between the project team, operations and other technical areas throughout the organization
  • Creates and maintains the Project Plan when required
  • Collects project estimates where required from the project team leads
  • Will manage one additional ScrumMaster resource and will be responsible for recommending and driving further growth
  • Manages programs/projects from initial concept through post implementation, including multiple implementation cycles
  • Plans and controls multiple related projects with complex dependencies and shared resources
  • Builds relationships with sponsoring executives and among different groups within and outside the department while serving as a liaison
  • Addresses issues via direct one-on-one dialog with resources
  • Clarifies boundaries of acceptable risk and removes obstacles
  • Authors project management artifacts and develops and maintains project plans. Works with resource managers to obtain resources
  • Ensures project governance is established and observed
  • Authors effective, clear, concise, and relevant communication for program/project stakeholders
  • Determines knowledge and skills required for successful project outcomes
  • Promotes collaborative relationships across project team members. Inspires commitment, high energy, and positive attitudes. Influences multiple constituencies. Manages program/project team size of more than 50 team members
  • Responsible for recommendations for hires, transfers, terminations, salary adjustments, performance standards, and reviews
  • PMI Project Management Professional credential
  • At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
  • Ability to guide and direct a team of senior software developers. Experience with .NET architectures a plus but not required
  • 2+ years as an Agile Project Manager, ScrumMaster Certification preferred
  • Experience managing off-shore resources
  • Voice opinion and take action when needed
  • A team player with positive attitude, leadership and interpersonal skills
8

Senior Director & Team Leader Resume Examples & Samples

  • Service a portfolio of Large Corporate and/or MME depending on the site (Annual Turnover Guideline as per Sub-Segment)
  • Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
  • Maintain a proactive calling programme to service clients, ensuring senior management and key stakeholders for large corporate clients are contacted regularly
  • Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
  • Help the customer to draw on the HSBC group network by working closely with other CMB countries and product groups (GTRF, PCM and GBM)
  • Prepare detailed client plans, where applicable with product partners, annually for all customers in the LC/MME segment recording objectives, plans and call reports within ClientVision which should include detailed Client Profiling, Wallet Sizing, defining Critical Account Objectives (CAOs)
  • Ensure client plans are co-ordinated and Client Service teams are in place with product partners
  • Ensure early identification of problem relationships and take action where there are potential and existing problem accounts to protect HSBC interests
  • Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
  • Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
  • Ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration and complaint handling
  • Participate in internal and external business events, road shows and seminars as required by the business
  • Coordinate/participate/pull product partners into the relationship to ensure appropriate coverage by product partners and alignment to agreed account objectives
  • Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk
  • Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions
  • Ensure credit and operational quality is not compromised in the pursuit of income
  • Ensure operational losses and fraud are minimised
  • Respond within agreed timelines to issues raised by audit and external regulators
  • Ensure timely and accurate maintenance of customer information, including KYC requirements, in Group systems including HORIS and Client Vision
  • Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
  • Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
  • Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting
  • Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
  • Ensure all sales and prospecting activity documentation is complete to provide performance tracking and targeting future sales efforts
  • Compliance with and management of sales suitability risks and requirements
  • Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
  • Complete other responsibilities, as assigned
9

Team Leader / Senior Resume Examples & Samples

  • Achieve a high level of client confidence in the solutions-based advice offered by our Financial Advisors by analyzing new and existing capital markets products, services, and providers in line with established guidelines
  • Achieve a high annual success rate in responding to requests in line with mutually agreed upon response times so that ISRs can achieve the objectives outlined in their business plans
  • Maximize team effectiveness by providing rewarding responsibilities, facilitating and delivering regular and candid feedback to associates, and emphasizing associate development allowing the team to meet its responsibilities and enabling team members to achieve professional satisfaction
  • Expand each team member's understanding and appreciation of the firm's culture and alignment with firm objectives
  • Explains department, division and firm objectives with energy and confidence
10

Category Manager Senior Team Leader Resume Examples & Samples

  • Determine and quantify primary business opportunities and key drivers through data analysis and industry expertise
  • Leverage data for advanced assortment and shelving solutions
  • Critically assess assortment efficiencies and provide recommendations that maximize category performance
  • Bachelor's Degreeor equivalent (Required),MBA Degree or equivalent experience (Preferred)
  • 5+ years of experience in applicable field (i.e. sales and marketing agency, Customer, and/or Client)
  • 2-3 years of supervisory experience
  • May require travel up to 10%
  • Leading, Coaching, Training individuals
  • Ability to communicate strategies at multiple levels in a group, verbally and in written format
  • Proficiency in shopper data/ Loyalty card metrics
  • Proficiency in Nielsen/IRI consumption and Panel analytics
  • Familiarity with Planogram software and creating planograms desired
  • Track record of building and maintaining customer/client relationships
  • Analytical and research Skills
  • Ability to exercise sound judgment
  • Ability to develop strategic plans to grow the business
  • Ability to direct, lead, coach, and develop people
  • Ability to visualize and plan objectives and goals strategically
  • Strong written communication and verbal communication skills
  • Team building Skills
11

Senior Director Target Team Leader Resume Examples & Samples

  • Ensure the development of key objectives – Sales, Sales Activity Margin, and Market Share – and the deployment of resources and activities to successfully achieve the Company’s goals for Target
  • Calls on senior executives and management at Target and across their divisions with responsibility for Hershey to secure distribution and merchandising, negotiate sales programs, and develop a strategic business plan based on consumer and shopper insights
  • Develops sales and marketing objectives and strategies to support priority brand positioning, equity and marketplace initiatives, based on the comprehensive understanding of our products, competition, consumer and shopper habits
  • Oversees development of the customer’s annual business plan, built by direct reports, than enhances brand equity and profitably grows market share through in-depth consumer and shopper understanding
  • Leads a direct and in-direct team to achieve the goals for this customer by motivating them to maximize the sales of our products –
  • Supporting efforts to elevate penetration of Target USA within the Hershey Organization
  • Ensuring rigorous planning processes are in place and practiced
  • Monitoring of sales, trade spending and market share
  • Sales target setting and extending support to achieve targets
  • Training and supervision of sales personnel
  • Sharing Best Demonstrated Practices across the team
12

Senior Protocol Team Leader, Based Resume Examples & Samples

  • Develop study management plans, together with team assignments and accountabilities and oversight of database maintenance
  • Serve as primary project contact with Sponsor to ensure communication is maintained and continuously improved and reporting schedules are adhered to
  • Lead problem solving and resolution efforts to include management of risk, contingencies and issues. Develop proactive contingency plans to mitigate clinical risk
  • Identify quality issues within the study through regular review of site communications, monitoring visit reports, data flow information and quality assurance audit findings to implement appropriate corrective action plans. Escalate findings and action plans to appropriate parties
  • Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles
  • Provide input for the development of proposals for new work and project budgets
  • Provide input to line managers of their project team members’ performance relative to project tasks. Recommend team members’ further professional development. Support staff development. Mentor less experienced CPMs
  • Define project workloads and assignments. Develop and oversee maintenance of internal databases and project plans
  • In depth therapeutic and protocol knowledge
  • Strong organizational and problem solving skills
  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics
  • Good team leadership skills
  • Good judgment
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
13

Senior Placement Specialist / Team Leader Resume Examples & Samples

  • Manage local market relationships
  • Work closely with the QSG Casualty Practice Leader to drive exceptional value for our clients
  • Manage a team of 7 – 10 colleagues, including performance management and talent development
  • Manage budgets and T&E appropriately within the team
  • Work with local and national leaders to achieve proper throughput and uplift
  • Responsible for using risk expertise to analyze client’s current and historical exposures, develop solutions, solicit quotes, negotiate with panel markets, analyze comparisons, articulate impact of options and make recommendations to client team and client
  • Responsible for order bind & the accuracy of programs based on client direction
  • Participates in pre-strategy meeting to create renewal strategy
  • Responsible for following up for any open items and subjectivities
  • Keeps abreast of changing risk and insurance market conditions
  • Builds and maintains relationships with carriers, underwriters and client team to provide best in class service
  • Manages and records all activities in workflow system to ensure timely follow up by client, carriers, client team
  • Demonstrated ability to work collaboratively in a matrix team environment
  • Ability to communicate with impact across all levels of the organization
  • Proficient knowledge of business systems & technology
  • 5 to 8 years of specific product line and market experience
  • Broker License required
14

Senior Assoc Team Leader Resume Examples & Samples

  • 3-5 years related work experience and/or training required
  • Must be proficient in calculations of line performance data (i.e. scrap percentages, OEE calculations, Efficiency percentages, et) and TIQ functions
  • Must work safely, adhere to all safety rules
  • Conduct themselves in a manner as a role model in the facility’s efforts
  • Must possess motivation skills and have the ability to hold peers accountable
  • Must feel confident in making suggestions regarding safety, quality and production
  • Start-up functions
  • Managing the work flow for efficient operation of the production lines
  • Responsible for product quality
  • Responsible for required and exact documentation of production
  • Responsible for providing timely feedback to the team/supervisor
  • Working safely by adhering to safety rules, PPE and assuring that the team does also
  • Re-assign personnel as needed
  • Completes daily production information and ensures its accuracy
  • Responsible for accurate OEE and downtime reporting (accountable)
  • Understand, instruct and train team on OEE principles and calculations
  • Be informed at all times during the shift in regard to the OEE status and downtime data and be able to report that information to the supervisor or lead
  • Report production and team issues to the supervisor in a timely manner
  • Be able to engage the team on OEE and downtime driver issues
  • Be the owner of your line’s performance (OEE, downtime, efficiency, safety, quality)
  • Be able to communicate and interact with the machine operator and maintenance about any machine issues that affect OEE, efficiency, safety or quality
  • Accountable for proper and complete paperwork, checks and documentation
  • Assure that the team does proper cleaning and adherence to 6S principles (Sort, Set in Order, Shine, Standardize, Sustain and Safety)
  • Accountable for GMP practices on your team
  • Responsible for prompt and correct “Vorne OEE device” scanning when downtime occurs to assure proper data
  • Be able to discuss the line metrics to your team at the end of the shift (OEE, downtime issues, quality, safety etc.)
  • TIQ responsibilities of the line
15

Senior Team Leader Demand Management Resume Examples & Samples

  • 3-5 years operational experience in Sales and Customer management, finance or supply chain is required, Demand Planning/Demand Management experience is an advantage
  • Minimum 3 years experience in a people leadership role ideally in a B2B environment
  • Experience and understanding sales forecasting processes
  • Experience with SAP APO functionality is an advantage
  • Excellent written/oral communication skills and ability to build effective working relationships on multiple levels of the organisation
  • Strong people management skills that facilitate others to play to their strengths
  • Strong performance management skills with experience of managing both quantitative and qualitative targets and a track record of achieving goals
  • Strong impact, interpersonal, influence and communication skills with proven capability and potential to make a significant contribution to the business
16

Senior Originator / Team Leader Resume Examples & Samples

  • Establish and expand business in Texas, Louisiana, and Mexico regions
  • Develop and execute complex transactions with Industrials and LNG export markets; creating optimization, cross commodity and gas sales opportunities
  • Pursue gas sales and asset management agreements with municipals, LDC’s, Industrials, power generators, and marketing companies
  • Contribute customer margin through the closing of physical structured products
  • Identify strategic gas assets for acquisition and/or utilization
  • Build credible and long-lasting relationships with third parties located across the Gulf Coast/Mexico region
  • Research customer opportunities and execute strategies for cross-commodity customers
  • Mentor and develop the skills of the team members
  • Proven track record of negotiating and closing significant transactions with embedded structured products and/or other complex structures with Industrials, power generators, LDCs, municipals and marketing companies as a Senior Originator
  • Experience in managing a team of skilled originators
  • Experience in working with LNG markets for gas supply, tolling, and/or energy management agreements
  • Ability to interact well and develop strong relationships with key decision makers at assigned customers
  • Ability to build and maintain strong relationships with key internal clients such as trading, structured products, power originators, scheduling, structuring, credit, accounting and legal
  • Minimum of 10 years’ experience in marketing and origination or related commercial activities required
  • Ability to understand and explain structured products
  • Ability to effectively manage multiple customers and to lead deal teams associated with transactions with assigned customers
17

Senior Team Leader, Amazon Resume Examples & Samples

  • Understand marketing place dynamics in class trade customer strategies
  • Create respectful environment among team members, and motivate improvement of individual and team contributions to achieve desired business results
  • Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations. Arrange meetings with customer executives
  • Support teams in development and implementation of effective sales merchandising plans, utilizing customer and market data, business planner and KPIs to maximize contribution to achieve volume, distribution and supply chain objectives
  • Analyze and interpret customer trends and demographic data. Project short-term forecasts out 3-5 years to ensure K-Cs action plans meet future demands
  • Completely understand financial position when conducting business and operations planning at all times. Facilitate reconciliation throughout period of development. In timely manner, determine shortages, gaps and coverage by customer plans
  • Strong interviewing skills to interview potential candidates for open/vacant positions
  • Develop and maintain sustainable business relationships with key customers. Understand roles in customer strategy and decision making processes. Establish and develop contacts with customer executives and appropriate K-C personnel, including Marketing Directors
  • Ability to adapt and support the organization through times of change
  • Strong ability to implement strategies from K-C Director of Sales and collaborate with Sales Strategies and Brand groups
  • Ability to clearly communicate orally and in writing to individuals and groups, with consistent engagement in person with Directors and Category Managers
  • Ability to precisely and proficiently conduct business and data analyses with data driven recommendations for improvements and advancements
  • Ability to analyze data and determine business gaps
  • Ability to build various levels of strong ongoing customer and organizational relationships, including Customer Vice Presidents
  • Ability to operate and use telephone, computer/laptop and other technological devices/software programs to communicate with other people
  • Ability to proficiently use and perform key functions of Microsoft Excel software program
  • Ability to create and deliver persuasive professional PowerPoint Sales presentations to communicate data driven insights recommendations for improvements and advancements
  • Ability to travel via aircrafts, and operate and drive motor vehicles for business travel, with valid driver license
  • Perform analyses and design strategic business presentations tailored to achieve realistic customer performance, and support K-C's Integrated Business Planning Process. Analyze and interpret customer trends. Facilitate incorporation of business strategies and tactics
  • Reduce and prevent price and promotion deductions through understanding of customer policies and procedures. Facilitate elimination of causes for particular deductions
  • Accurately develop sales and budget forecasts to ensure efficient planning
  • Provide superior customer service
  • Keep team leader informed on status of plans and programs, changing conditions, requirements of marketplace, competitive activity, issues and accomplishments that may affect sales results
  • Serve as coach and contribute to achievement of business and personal objectives by seeking and responding to performance and developmental feedback. Initiate personal development activities to enhance functional effectiveness. Incorporate activities and events with operating practices
  • Practice and promote safe work habits and operations of company equipment
  • Accurately, clearly, concisely and effectively communicate in prompt timely manner with various levels of workers
18

Card Services Senior Team Leader Resume Examples & Samples

  • Must have superior attention to detail and excellent judgment
  • The ability to analyze and review different work streams and provide balanced, consistent feedback
  • Proven ability to work efficiently and effectively within allotted time frame with fluctuating work volumes while meeting customer and business expectations
  • Strong leadership skills and the ability to take responsibility for yourself and others
  • Excellent verbal and written communication skills in communicating with all levels of management and business partners
  • Thorough knowledge of Bank of America policies and procedures
  • Ability to identify and resolve complex inquiries
  • Ability to work effectively in a time sensitive environment
  • Ability to identify and elevate issues to management
  • Ability to act independently and effectively motivate people
  • * Work schedule is Monday - Friday from 10am - 7pm and must have flexible schedule to cover Weekends, Holidays, and Overtime as needed
  • 1-2 years Small Business Experience
  • Lender Authority and demonstrated success in a judgmental lending environment
  • Multiple years of supervisory experience as well s exposure to handling personnel related issues
  • Knowledge of TSYS, ICDP and CLMS
  • Proficiency with Excel, Microsoft Word, PowerPoint, etc
19

Interim Senior Team Leader Resume Examples & Samples

  • Solid report analysis and analytical skills
  • Strictly adheres and demands strict adherence to the company’s policies
  • Excellent attention to details
  • Takes personal ownership for actions, results and consequences
  • Accountable for team members’ actions
  • Handles risk and uncertainty comfortably
20

GCC Senior Team Leader Resume Examples & Samples

  • Capable of successfully leading a team of 10-20+ individuals
  • Supporting the staffing process of the team
  • Coach, train, develop and assist in career development at the individual and team level
  • Develop and monitor performance plans to include developing action plans based on daily, weekly and monthly analysis of all performance metrics
  • Assist with hiring and workforce planning
  • Continuously analyse and evaluate departmental productivity and identify opportunities for improvement of systems and processes
  • Work to build a team environment with strong morale, positive energy, consultative and a goal-oriented culture
  • Monitor work balance within the team and ensure that volumes/complexities are adhering to the career pyramid
  • Assist in setting and drive achieving Customer Service department goals and results and ensuring adherence to organizational procedures, policies, and systems
  • Assigning and directing the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
  • Establishing and maintaining quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, observation audits and reports
  • Training staff to deliver a high standard of customer service
  • Set up and establish communication channels and hand off points between CSS Teams and local office support (Regional Administrators (RAs)) to ensure smooth two way interfaces
  • Analysing statistics or other data to determine the level of customer service provided and providing reporting of key performance indicators
  • Performing any other reasonable tasks aimed at improving quality and service delivery within the Company
  • Involvement in & support of ERP CP/S deployment and enhancements
21

Adsl Proposition Senior Team Leader Resume Examples & Samples

  • Set Fixed Broadband strategy and formulate marketing calendar of initiatives in order to achieve DB
  • Manage external parties(Governmental entities , Content providers, Vendors, etc.) to ensure Vodafone is capable to deliver its promise as the preferred choice for Fixed Data
  • Develop new propositions and manage Commercial Launchof new initiatives by setting a solid go-to-market plan to ensure productsuccess
  • Manage diverse stakeholders to ensure proper delivery of marketing calendar and segment strategy
  • Fully capable of setting a product strategy in line with company objectives
  • Ability to innovatively design and launch commercial offerings and propositions
  • Ability to lead a team and achieve results throughthem while developing them into future leaders
  • Strong Communication, Presentation and Negotiation skills
22

Team Leader / Senior Team Leader Resume Examples & Samples

  • Has responsibility and accountability for the team's performance against KPIs, including Customer Experience delivery and the quality of the process
  • Executes/improves and coaches the individual staff members
  • Engages customers/stakeholders in the creation of value
  • Accountability for the team's adherence to standard operating procedures and Audit Compliance
  • Responsibility for team engagement and performance
  • Domain Expertise in Exports/Imports/Vessel Recon process
  • The desired candidate should be open to working to match country / cluster working hours
  • Customer service attitude imperative
  • Ability to multi-task, and manage workloads to meet challenging deadlines
  • Driving team performance