Bellman Resume Samples
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Bellman Resume Samples
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JD
J Daniel
Junius
Daniel
8297 Heaney Coves
Houston
TX
+1 (555) 486 3939
8297 Heaney Coves
Houston
TX
Phone
p
+1 (555) 486 3939
Experience
Experience
Detroit, MI
Bellman
Detroit, MI
Rohan-Ortiz
Detroit, MI
Bellman
- Assist with and/or perform some routine maintenance tasks within work area
- Perform other duties as requested by management
- Adhere to guest checking in and checking out procedures pertaining to baggage handling
- Works harmoniously and professionally with co-workers and supervisors
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
- Actively participate in training and development programs and maximize opportunities for self-development
Houston, TX
Hotel Bellman
Houston, TX
Goyette-Jerde
Houston, TX
Hotel Bellman
- Assist customers with loading/unloading luggage, in lobbies, lanes, and in the parking office
- Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
- Assist guests with dining and activity recommendations
- To effectively work in a team environment
- To work with and without supervision and follow directions of supervisors when requests are made
- Assist other departments as necessary
- Assist guests with general questions and inquiries
present
Dallas, TX
Head Bellman
Dallas, TX
Schuster and Sons
present
Dallas, TX
Head Bellman
present
- Assist Bell/Door Staff whenever necessary in performing all job functions
- Conduct performance appraisals of designated staff annually
- Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service
- Prepare work orders for equipment repairs and distribute to Engineering
- Document guest calls/requests for Bellman assistance
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure that the Bell Desk is attended at all times; that all posting positions are maintained
Education
Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
Webster University
Bachelor’s Degree in Integrity
Skills
Skills
- Highly responsible & reliable
- Strong good communication skills
- Excellent communication skills and a professional presentation
- Warm welcoming smile, a positive attitude and be knowledgeable about the local area
- The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
- Strong interpersonal and problem solving abilities
- Possess strong interpersonal skills
- Reading, writing and oral proficiency in both the Korean & English language
- Excellent Training and Development opportunities
- Strong Communication skills (verbal, listening, writing)
8 Bellman resume templates
Read our complete resume writing guides
1
Bellman Resume Examples & Samples
- Inspect homecare and rental units
- Communiacte any issues discovered during inspections
- Create/submit work orders
- Luggage assistance, package and newspaper delivery
- Light snow shoveling when necessary
2
Bellman Resume Examples & Samples
- Transport guest luggage including but not limited to Rooms/Vehicles/Storage
- Care and Storage of guest property
- Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
- Excellent communication skills and high guest service expectations
- Greet Guests with positive, friendly and helpful attitude
- Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
- Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
- Valid driver’s license and clean driving record (no tickets/accidents/ moving violations in the past 12 months) for Bell/Valet position
- Ability to drive manual/automatic transmission (valet position)
- May be required to work Graveyard shifts if needed
- Availability Requirements: Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
- Prolonged standing for two to three hours at a time and heavy lifting may be required
- Previous experience in a Hotel/Resort environment
- Knowledge of Hawaiian/Japanese language preferred
3
Bellman Resume Examples & Samples
- Anticipating guests' needs, responding promptly and acknowledging all guests, despite how busy or the time of day
- Daily cleaning of entry way, driveway, and sidewalks, standards maintained in front of house and common areas
- Issuing valet ticket, removing luggage from vehicles and places in front lobby
- Leading guests to the first available Guest Service Attendant and to other requested destinations in the resort
- Timely delivery and retrieval of guest vehicle
- Responding to inquiries with accurate information regarding hours of outlet operations, directions to local attractions and restaurants according to guests needs
- Timely delivery and retrieval of luggage, amenities, faxes, letters, flowers, boxes, and various other items to guestrooms
- Utilizing all guest profiles, names and preferences accordingly
- Handling confidential information, including guest records, with a high degree of integrity
- Managing front drive objectively to organize short term parking, ensure that cars on not parked illegally or in violation of association agreements, administer parking violations and maintain complete control of all cars parked on the premises
- Performing all duties associated with valet, bell, concierge and maintenance
- Performing the daily tasks according to the brand standards and those set forth by the front office manager
- Must be able to read, write, speak, understand and comprehend English fluently - required
- At least 1 year of hospitality / guest service experience in property of similar size and quality - required
- Must have or be able to obtain a Colorado driver's license upon hire - required
- Ability to drive vehicle with standard transmission (manual) - required
- Must have an acceptable driving record - required
- Must have excellent communication skills, both written and verbal
- Must enjoy working with the public and have strong telephone skills
- Must be able to lift and carry 50 pounds - required
- Must be able to stand for long periods of time without sitting - required
- Must be able to work weekends, holidays and evenings - required
- Resume - preferred
- Must be able to work the entire season - required
- In-person interviews - preferred
4
Bellman Resume Examples & Samples
- Provide superior service to our customers (internal and external) at all times
- Assist guests checking in or out with their baggage, answering questions, making deliveries, etc
- Secure items too large for guest room in appropriate storage rooms
- Assist with and/or perform some routine maintenance tasks within work area
- Assist front desk staff as needed in delivering messages and requested items to guest and other staff as needed
- Assist housekeeping staff as needed deliver and pick up laundry, deliver towels, soap or other items to rooms
- Monitor cleanliness of public facilities such as rest rooms, pool area, entrances, etc. Stock with supplies as needed
- High school diploma or equivalent with previous related experience – preferred
- Ability to deal with customers in a courteous and efficient manner, always maintaining a constant, positive attitude
- Ability to lift luggage of various sizes with a maximum of 50 lbs. – required
- Ability to prioritize tasks due to large numbers of incoming guests
- Ability to learn a variety of information pertaining to the resort and the area
- Good personal hygiene and appearance
- Must be 21 years or older and provide a current driver’s license and a Motor Vehicle Report – required
5
Bellman Resume Examples & Samples
- Greet and escort arriving and departing guests to and from their accommodations
- Inspect guest rooms and acquaint guests with these rooms and their features
- Provide guests with local directions and information
- Organize and store luggage, as needed, according to guidelines
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Assist in the maintenance, appearance and functionality of equipment
- Demonstrate a complete understanding of Crowne Plaza brand service behaviors and have full knowledge of the hotel amenities and local events
6
Bellman Resume Examples & Samples
- Applicants must hold a valid work permit for Canada before applying on this position
- Must have a valid B.C. driver's license and the ability to drive both standard and automatic vehicles
- Must be able to life up to 50 lbs
- Previous experience dealing with the public is essential
- Ability to multi-task and enjoy a busy work environment
- No concerns with being on your feet for an 8 hour shift
- Ability to work a variety of shifts including weekends, mornings, evenings etc
7
Seasonal Bellman Resume Examples & Samples
- Check and refill supplies (coffee supplies, doughnuts, put out cookies & cider in season, bathrooms, towels and spa cups)
- Assist with Valet department with parking cars
- Understanding of providing effective and efficient guest services generally associated with hotel type operations
8
Bellman Resume Examples & Samples
- Previous experience working within hotel operations or similar environment preferred
- Able to work under stress and flexible hours
- Extrovert personality to assist guests
- Education or Certification
- Good level of English essential
- 1) Assist guest with luggage /baggage
- 2) Answer bell/concierge stand phone within required time frame
- 3) Deliver items required by the guest
- 4) Complete all requests by the guest
- 5) Complete all required checklist per shift (e.g daily checklist , valet list, check out log, etc)
- 6) Ensure timely delivery /retrieval of all luggage's, packages and other correspondence either checked or left at bell stand
- 7) Supply Directions and information regarding
9
Head Bellman Resume Examples & Samples
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
- Ensure that the Bell Desk is attended at all times; that all posting positions are maintained
- Ensure that sufficient staffing is present to meet the daily business demands
- Document any late or absent employees
- Schedule and assign staff breaks
- Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc)
- Ensure staff's knowledge of hotel services, features and amenities
- Assign specific tasks as they arise to the staff according to the rotation sequence
- Answer Bell Desk telephone within three rings, using correct greeting and telephone etiquette
- Document guest calls/requests for Bellman assistance
- Maintain security and accurate record of all guest room keys issued to Bell/Door Staff
- Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service
- Assist Bell/Door Staff whenever necessary in performing all job functions
- Conduct formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff
- Accommodate all guest requests in an accurate and efficient manner
- Coordinate group luggage requirements
- Prepare work orders for equipment repairs and distribute to Engineering
- Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas
- Prepare and submit daily/weekly payroll records and tip distributions
- Ensure that all pertinent information is documented in the logbook daily
- Conduct performance appraisals of designated staff annually
- Experience: Minimum two years’ experience as a Bellman in a luxury or ultra-luxury hotel
- Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various
10
Bellman Resume Examples & Samples
- Ensure that standards are maintained at a superior level on a daily basis
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Transport guest luggage from the point of arrival at the hotel to their assigned room
- Transport guest luggage from their room to the point of departure from the hotel
- Identify and explain hotel facilities and features to guests while escorting them to their room
- Demonstrate use of room key to guests
- Place guest luggage inside room
- Air conditioning/heat units and thermostat controls
- Telephone
- Television
- Clock radio
- Guest services directory
- Mini-bar
- In room safe
- Lights
- Bathroom amenities
- Valet/laundry services
- Door lock
- Ice and vending areas
- Offer packing/unpacking service; explain pressing and laundry service
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
- Relay accurate directions to guests on inquiries of transportation within the local area
- Maintain accurate log record of guest calls for Bell Person assistance
- Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette
- Remain in assigned postposition, maintaining correct stance
- Retrieve guest dry cleaning/laundry from rooms and deliver processed items
- Deliver items to guest rooms promptly to include
- Messages
- Mail, faxes
- Packages
- Flowers
- Sundry items requested by guest
- Gift items
- Deliver newspapers to specified guestrooms
- Monitor and maintain appearance of lobby areas and luggage holding room
- Polish brass luggage carts and maintain cleanliness of carts
- All other duties as required
- Experience: Prior hospitality experience, preferably in a similar position
11
Bellman Resume Examples & Samples
- Serve as a key point of contact for guests, dealing efficiently with enquiries
- Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
- Process and deliver messages for the Guests and the hotel
- Delivery and safe storage of luggage
- Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
- Provide support to Management, as required, in cases of emergency
- Connect and communicate with local businesses and tourist organizations
- Previous concierge experience in the hotel, leisure, and/or retail sector, preferred
- Calm, efficient, and organized demeanor
- Proficiency with computers and computer programs, including Microsoft programs
12
Bellman / Baga Owy/a Resume Examples & Samples
- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Front Office Manager/Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Communicate with Security regarding any unattended luggage
- Previous experience in similar role
- Previous experience working within a hotel
13
Bellman Resume Examples & Samples
- Comply with Company brand standards at all times
- Maintain frequent contact with regular Guests and visitors
- Park Guests’ cars on the hotel premises, as required
- Ensure cleanliness and safety of all hotel vehicles
- Project a professional manner with an emphasis on hospitality and guest service
- A valid drivers license with no outstanding driving restrictions or infringements
- Calm, courteous, and discreet demeanor
- A passion for working on team as well as autonomously
14
Bellman Resume Examples & Samples
- Recognizes customers immediately with a warm and hospitable welcome. Identifies and inquires about guest needs to better serve them during their visit
- Serves all guests with a smile and a can-do attitude
- Responds to inquiries with accurate information regarding location specific features and services. Knowledgeable with daily functions, VIPs, and any other special event occurring in or pertaining to the location. Provides clear and understandable directions to all facility areas and nearby attractions
- Has full empowerment to make decisions and immediately solve any guest issue or problem
- Constant awareness of all important functions occurring in the location in order to direct and assist guests
- Manages lines of guests waiting for any front office service by engaging them individually and identifying if their needs can be better served by another department
- Coordinates with Guest Services staff regarding daily VIP arrivals and special guests. Also identifies past guests with special requests/needs. Communicates regularly with guests to ensure they are enjoying their stay
- Reads and makes daily entries in the log book to coordinate communication between shifts and management. Meets daily with the Front Office Manager to go over any comments or issues
- Assists Convention services and Housekeeping with special needs
- Maintains an open line of communication between guests, management, and service staff
- Attends any required meetings
- Perform other duties as assigned by manager
- One year experience as a Bellman or comparable service position
- Hours: Monday through Friday 6am-2pm
15
Bellman Resume Examples & Samples
- Pays attention to details
- Is a team player and contributes to ensure the smooth operations of the Bell Desk
- Is able to work on a rotating roster
16
Bellman Resume Examples & Samples
- Familiar with property valet/laundry (dry cleaning) procedures. Deliver dry cleaning to guest rooms once returned
- Familiar with property amenities and outlet hours (if applicable.)
- Maintain cleanliness of the property (Front Office area, clubhouse, bathrooms, patrol the property for trash and cigarette butts, and collecting trash bags from all areas)
- Upkeep of the properties vehicles including wash, vacuum, clean windows, etc. Report and mechanical problems to maintenance or Front Desk/Office Manager
- Know all safety and emergency procedures and how to respond to each situation. Be aware of accident prevention policies
- Possess sensitivity to the needs of guests and owners of high quality condominium property
17
Bellman Resume Examples & Samples
- Greet all arriving guests and visitors welcoming them to the Four Seasons Resort
- Open all arriving vehicle that include taxis
- Used the guest name at every opportunity in a natural manner
- Assist with the unloading of luggage for Nevis arrival
- Assist guest needing special attention
- Give Lobby orientation
- Give directions within the resort
18
Bellman Resume Examples & Samples
- To assist guest with their luggage on arrival and departure as well as handling mail and information
- To see that luggage of both arriving and departing guest are handled properly
- When rooming the guest, call guest by name, explain the hotel facilities and offer a room orientation
- Storing guest luggage as and when required according to the hotel procedure
- Lobby area is kept clean and tidy at all times
- To be fully familiar with all hotel facilities
- Cheerfully carries out request from receptionist, such as room changes and other guest requests
- Reporting on any unusual situations or mechanical defects to supervisor
- To ensure key cards are collected as much as possible on guest departure
- Receptionist to be tactfully informed of guest with scanty luggage
- Book transportation when requested by guests
19
Bellman Resume Examples & Samples
- Positive attitude and communication skills
- Commitment to respond to Guest requests and deliver high levels of service
- Previous experience as a Bell person
20
Bellman Resume Examples & Samples
- Ability to understand guest inquiries and provide responses
- Ability to focus on details and guests' needs
- Ability to work well under pressure of check-in/check-out
- Physically strong to place, remove guest luggage to/from guest room
- Ability to remain calm at assigned post for extended periods of time
- Transport guest luggage from one room to another
- Dry-cleaning/laundry services
- Services
- Emergency procedures
21
Bellman Resume Examples & Samples
- Maintains good relationships with airport authorities, airline personnel and other report representative
- Facilities retrieval of lost or left behind baggage of guest, in coordination with the Concierge and airline personnel
- Facilitates request of airport passes for the hotel executives and company representative, in order to meet VIP guests inside the airport lobby or customs area
- Informs Concierge of any changes in flight schedules
- Inform transportation of all guests’ arrivals
- Attends regular communications meetings
- Knowledgeable in hotel products, activities and promotions
- Ensures compliance to the Brand Standard/
- Reports to Duty Manager any unusual incidents or complaints
- Ensures full confidentiality of guest accounts and hotel information
- Promotes the re-cycling method to preserve cleanliness with the hotel
- Performs other duties that may be assigned from time to time
22
Bellman Resume Examples & Samples
- Greets guests. Delivers luggage to room upon check-in and picks up luggage from room upon departure
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Greets all guests passing through lobby and offers them assistance
- Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest
- Valet parking duties
23
Bellman Resume Examples & Samples
- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries
- Explain directions of transportation within the local area
- Answer Bell stand telephone within 3 rings using correct greeting and telephone etiquette
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
- Remain in assigned post position, maintaining correct stance
- Retrieve guest dry cleaning/laundry from their rooms and deliver to Laundry/Dry cleaning
- Deliver the following items to guest rooms promptly
- Other items requested by guest
- Gifts
- Deliver designated newspaper by 5:00 a.m. to specified guest rooms
- Monitor and maintain cleanliness of lobby areas and luggage holding room
- Ensure confidentiality of hotel guests and security of guest room access
24
Bellman / Overnight Relief Resume Examples & Samples
- Previous bell attendant experience preferred
- United States driver’s license required
- Ability to operate manual transmission vehicles required
- The ability to stand during an entire work shift required
- The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbs required
- Must be able to communicate effectively in English both verbal and written
- Successful candidate must possess legal work authorization in the United States
- Winter Season Lifestyle Benefit that can be used towards one of the following
25
Bellman Resume Examples & Samples
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Stay current with all hotel services as well as daily VIP requests and special events
- Flexibility to respond to a variety of different work situations
- Previous experience working in Concierge in a hotel environment
26
Bellman Resume Examples & Samples
- Guest experience in a five star hotel or similar, local knowledge, good command over English Language
- English Speaking, Local Knowledge ,Arabic Speaking
- Ensure all guests are Welcomed to the JW Marriott Marquis Dubai as per Marriott International Brand Standards
- Be familiar with all hotel facilities and their hours of operation
- Demonstrate Aggressive hospitality and guest engagement at all times
- Support the implementation of “1st 10” program according to local government regulations
- Ensure luggage carts are neatly arranged in their designated area at all times
- Issue Luggage tags for all baggage received by carefully counting them in pieces
- Fill all details in the luggage tag with Guest name, date time and your name
- Supply a copy of the luggage sticker at the bell desk with your name to identify and send luggage to guest room according to the name by the bell captain
- Follow up of received luggage every 15 minutes to ensure no delay in delivery of luggage
- Fill in runner position at the lobby as scheduled by the Bell captain and replace runner position under situations required to move away due to a guest request needed to be attended by you
- Store the luggage only at permitted areas and attend the luggage at all times while in public areas
- Bending, Stooping and Lifting a weight of 30 lbs or more may be required
- Maintain a straight and alert position in the hotel Entrance and in Lobby; do not form groups when not busy
- Take the initiative through Empowerment to ensure complete Guest Satisfaction
- Identify and take utmost care with guest’s property whilst loading and unloading from car or any other means of transport the luggage carts
- Escort the guest to the room and provides familiarization of hotel and rooms the guest in his room
- Be knowledge of all Bell stands Job aids
- Be familiar with local area and location of Company offices, banking institutions, Shopping malls, Restaurants, etc
- Handle distribution of Newspapers to Guest rooms
- Keep logs updated with accurate information at all times
- Maintain high standards of personal hygiene and wear proper uniform
- Promote actively hotel transportation and products to guest as services with full knowledge of the product
- Enter and locate work-related information using computers and/or point of sale systems
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
27
Bellman Resume Examples & Samples
- Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
- Maintain a willingness to please attitude and give undivided attention to any approaching guest
- Adhere to guest checking in and checking out procedures pertaining to baggage handling
- Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a spotless Porte Cochere and drive way
- Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly
- Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Provide guest services and guidance
- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
- Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
- Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
- Help other employees in department, replacing them temporarily when necessary
- Keep the baggage room clean and in order before going off duty on each shift
- Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
- Use the Duty Log to document matters of importance
- Operate Communicates equipment
- Arrange transport and coordinate luggage
- Manage the key system securely
- Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
28
Hotel Bellman Resume Examples & Samples
- Perform daily bag pulls, luggage pick up and drop off, guest pick up and drop off
- Ensure all luggage is correctly labeled as directed
- Check-in and check-out guests
- Assist guests with dining and activity recommendations
- Coordinate shuttle drivers with guests and luggage pick up and drop off
- Perform general office errands
- Assist other departments as necessary
- Assist guests with general questions and inquiries
- Other duties as directed by your supervisor
- Experience at a hotel front desk preferred
- Possess a friendly and willing attitude
- Able to work a flexible work schedule
- Basic proficient in MS Office programs (Excel, Word, Outlook)
- Ability to lift 35-50 pounds
- Ability to maintain safety and satisfactory standards of hotel
29
Bellman Resume Examples & Samples
- We are looking for candidates who have excellent personal presentation and interpersonal skills
- Attention to detail and the ability to multi task are required. Excellent communication skills are essential
- Physical by nature this position requires standing for 8 hours per shift and the ability to lift and push at least 50lbs
- The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
- Due to local labor market restrictions, preference will be given to Korean national
30
Bellman Resume Examples & Samples
- At least 21 years of age
- Previous hotel experience in guest service field is preferred
- Valid Driver’s License (motor vehicle check required)
- Physically demanding - must be able to do frequent heavy lifting
31
Bellman Resume Examples & Samples
- Take initiative to go beyond the ordinary to resolve guest complaints and create loyalty
- Escort arriving guests, provide history tours of resort and orientations to the guestrooms
- Assist guests with transportation needs
- Park and retrieve guest vehicles
- Experience. Previous experience passionately providing service to others and driving all types of vehicles
32
Bellman Resume Examples & Samples
- Greeting and escorting arriving and departing guests to and from their assigned room/unit
- Perform driving service of 15 passenger van
- Organizes and stores luggage as necessary in designated area
- Flexibility to work any day of the week and any shift to include weekends and holidays
- Must be able to lift up to 50 lbs
- Previous bell person experience
- Previous hotel/hospitality industry experience
33
Bellman Resume Examples & Samples
- Assist in the daily operations of concierge department including lobby services
- Assist guest with their luggage and ensure guest luggage are delivered promptly to the assigned room accordingly
- Ensure all guest property in storage are duly documented
- Ensure driveways are clear of any obstruction
- Maintain good standards in the lobby area
- Attend and assist to guest queries, etc
34
Bellman Resume Examples & Samples
- Demonstrate service attributes in accordance with industry expectations and company standards including
- Maintain a high level of product and local knowledge
- Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction
- Be familiar with all “In the Know” knowledge including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, etc
- Be familiar with cultural programs and events going on in the city and its surroundings
- Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained
- Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests
- Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services
- Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist
- Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office
- Must ensure high recognition of IHG Rewards and Ambassador Members in order to achieve high scores in the HeartBeat survey
- Ensure maximum involvement in the HeartBeat program in order to obtain higher results
- Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options
- Comply with the Company’s Code of Conduct
- Comply with the company values and model desired behaviors
- Facilitate and assist in Tasks and Responsibilities of 3rd party partners
- Ensure Working Material is in order, in sufficient number and clean at all times
35
Bellman Resume Examples & Samples
- Greet customers with friendly and sincere welcome
- Remain calm and attentive during heavy hotel activity and emergencies
- Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators
- Read and match luggage tags, write claim tickets, and detach portion to give to guest
- Organize and store luggage as necessary in a designated area
- Valet park guest's cars
- Drive guests to airport in company van
- Deliver gifts and amenities to guest rooms
- Deliver guest's valet laundry to guest rooms
- Direct guest flow through hotel giving assistance and direction to various areas in hotel
- Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information
- Always maintain a professional image while at work
- Assist with projects and side work in other operations departments as needed
- Ability to effectively communicate verbally in English
- Ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
- Ability to grasp, lift, and or carry or otherwise move packages and boxes and luggage up to 45 lbs continuously throughout shift
- Ability to stand, walk, and or sit and continuously perform essential job functions
- Sufficient manual dexterity in one hand to be able to load and unload luggage
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property
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Bellman Resume Examples & Samples
- Load and unload luggage carts
- Organize and deliver luggage for tour groups
- Escort guests to rooms and familiarize them with hotel services
- Inspect guest’s room to ensure it is in order and that supplies are adequate
- Explain features of the room including operation of electronic devices and entertainment
- Check/store luggage for arrivals and departures with luggage tags
- Store, track, and deliver packages as needed
- Deliver messages to meeting rooms
- Deliver flowers, laundry, packages and other amenities to guestrooms
- Assist with room changes
- Maintain current listing of local and area attractions, special events and activities
- Maintain list of local transportation guides, churches, sports arenas, etc
- Assist Houseperson with guest requests
- Ensure lobby reader board is correct
- Provide information, maps and directions as required
- Where applicable answer console to assist front desk agents
- Show guestrooms and suites as needed and emphasize the hotel’s amenities
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred
- Must have a valid driver's license for the applicable state. (If applicable)
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to effectively communicate both verbally and in writing
37
Bellman Resume Examples & Samples
- The candidate’s schedule must be flexible
- Must have good communication skills and be able to lift up to 50 lb
- Previous bellmen experience is preferred
38
Bellman Resume Examples & Samples
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
- Greet incoming guests and escort them to their rooms
- Receive and mark baggage by completing and attaching claim checks
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Assist physically challenged travelers and other guests with special needs
- Transport guests about premises and local areas, or arrange for transportation
- Maintain clean lobbies or entrance areas for travelers or guests
- Should be able to work all department shifts
- Friendly and outgoing manner
- Must have a valid driver’s license and certification from completion of a defensive driving class
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Bellman Resume Examples & Samples
- Provide guest room tours
- Assist Door Person with unloading and loading of vehicles
- Provide shoe shine service
- Place rollaway beds and refrigerators in guest rooms
- Deliver extra towels, bathrobes and other items to guest rooms
- Assist Parking Attendant with parking and retrieving vehicles, security of vehicle keys and accurate recording on vehicle claim tickets
- Retrieve theater tickets, flowers and other items
- Assist Concierge staff with guest requests and services
40
Bellman Resume Examples & Samples
- Prior experience with customer service
- The ability to lift up to 50 pounds
- The ability to walk and stand the majority of the shift
- A valid Driver’s License
41
Bellman Resume Examples & Samples
- The Bellman is an integral part of the Guest Services team whose main objective is to ensure our guests are well looked after from the start
- Stationed outside the entrance of the hotel and greets each guest by name upon arrival and departure to the hotel
- Loads and unloads all guest luggage from vehicles and assists guests with general inquiries about the hotel and the local area
- Attention to detail and the ability to multi task are required
- Warm welcoming smile, a positive attitude and be knowledgeable about the local area
- College degree preferably specializing in hospitality
42
Seasonal Overnight Bellman Resume Examples & Samples
- Transport to guest meeting area; Omni meeting rooms
- To properly “log” all trips originating from the “Bell Stand.”
- Knowledge about daily events happening within each hotel
- Responsible for the cleanliness and upkeep of the front drive and lobby area
- Interact with every guest using Omni Standards
- Fully understand and implement “Moments of Service”
- Call taxi for guests as needed
- Inform leaders of any challenges in the process
43
Bellman Resume Examples & Samples
- Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
- Adhere to guest check-in and check-out procedures pertaining to baggage handling
- Welcome guests at the main entrance with the greeting appropriate to the time of day
- Maintain a clean and tidy entrance, drive-way and lobby
- Guide the guest to the Front Desk and wait behind the guest during the check-in
- Be familiar with hotel layour and memorize the preferred route for escorting guests
- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
- Keep the baggage room clean and in order
- Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
- Arrange transport with the Airport Concierge and coordinate luggage
44
Bellman Resume Examples & Samples
- Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner
- Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from Guest Rooms, cars and Front Desk
- Ensure that guest luggage and belongings are stored in a secure, methodical way at all times
- Escort guests to their rooms as required and explain room features and amenities; ensure guest comfort and satisfaction
- Store and retrieve guest luggage as required or requested in accordance with established procedures
- Be knowledgeable about the general layout of the rooms and to be able to show and explain room facilities to a guest
- Cover doormen duties when emergency arises
- Assist the Concierge Captain in keeping the storeroom clean and tidy especially luggage trolley maintenance
- Assumes other duties as assigned by the Chief Concierge
45
Bellman Resume Examples & Samples
- To assist in the transport and storage of guests luggage
- Transport to guest room
- Responsible for a clean and “smart” appearance of uniforms
46
Hotel Bellman Resume Examples & Samples
- Responsible for transporting clients to and from train station and/or nearby locations
- Answer questions and give accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc
- Handle all guest requests and questions in an efficient manner
- Open car doors for all guests
- Delivery of guest’s laundry, messages, and parcels
- Delivering guest’s luggage to rooms in a timely fashion providing useful information and assistance as needed
- Maintain cleanliness of parking lot areas
- Maintain traffic control, ensuring fire lanes are kept clear
- Securing taxis, and other transportation for guests
- Be knowledgeable of emergency procedures
- Must be exceptionally flexible with work schedule including weekends and holidays
- Must have valid driving license
- Must have a clean driving record
- Must be fluent in English
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Careers Day-bellman Resume Examples & Samples
- Process and deliver messages for guests
- Deliver and safely storage guest luggage
- Stay current and up to date with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Knowledge of the local area
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Bellman Teilzeit Resume Examples & Samples
- Ensure that all individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
- Maintain public areas and all equipment in immaculate condition
- Greet all guests in public areas and rooms in a warm manner
- Previous customer service experience in a supervisory role
- The ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, personal presentation and communication skills
- Accountable and resilient
49
Bellman Resume Examples & Samples
- The Bellman is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start
- As the first and last impression of the Hotel, this high profile department carries a special responsibility
- The Bellman is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure
- The Bellman transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage
- Also provides arriving guests with a hotel orientation
- Reading, writing and oral proficiency in both the Korean & English language
50
Bellman Resume Examples & Samples
- To be in correct LAZ uniform, properly groomed, on time and ready to work when scheduled
- Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
- Assist customers in lobbies and lanes; help direct traffic
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
- To work with and without supervision and follow directions of supervisors when requests are made
- To effectively work in a team environment
- Customer Service Skills
51
Overnight Bellman Resume Examples & Samples
- Warmly greeting all guests
- Assisting guests with luggage
- Completing parking forms to include physical vehicle inspection. Parking guest’s vehicles in a safe manner
- Retrieval of vehicles in an urgent manner
- In-room deliveries of amenities
- Must have complete knowledge of service time, menu, and specials
- Prepare, deliver and service orders
- Always inquire if additional service is needed
- Responsible for each check
- Responsible for pick-up tables and trays
- Responsible for set-up, delivery and presentation of VIP amenity
- Responsible for hospitality set-up
- Must consult with supervisor on any food pick-up difficulty
- Complete all side duties as assigned
- Must minimize breakage
- Responsible for select guest pick up, and drop off (if needed), and setup
- Delivery of newspapers and express check-out folios to guestrooms
- Staging cars for departures
- Keeping guest’s keys secure at all items
- Ample knowledge of property layout, activities, outlets and hours of operation
- High School graduate or equivalent; Two years of college education preferred
- Valid drivers’ license and clean driving record; ability to learn to drive manual vehicles
- Experience in the hospitality industry preferred
- Excellent oral and communication skills; excellent customer service skills
- Willingness to work flexible schedule including mornings, nights, holidays and weekends; comfortable standing for long periods of time and working in all types of weather conditions
52
Seasonal Bellman Resume Examples & Samples
- To assist with guest packages
- Direct guests to the Front Desk
- Ensuring guest’s laundry is properly logged & delivered on time
- Accept other special duties as required by management
53
Bellman Resume Examples & Samples
- Possess strong interpersonal skills
- Totally embrace the philosophy of guest and customer service and own the guests
- Identify yourself with the hotel’s brand and operating philosophy
- Possess a warm and friendly demeanor
- Strive to achieve satisfaction and delight of internal and external customers
- Team player with strong interpersonal skills
- Have the potential to develop into a leader, motivate and develop self and other associates
- Demonstrate self-confidence, energy and enthusiasm
- Have knowledge of hotel computer systems and other IT related applications
- Uphold ethical business practices. Education or Certification
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Bellman Resume Examples & Samples
- Provide luggage assistance and other services to all hotel guests
- Bring room amenities to guests and ensure guest needs are met
- Provide guest with directions and information on attractions in the surrounding area
- Greet guests, guide them to check-in or their room and explain amenities and services
- Lift, carry and transport luggage which may weigh over 60 pounds to all lodge buildings up and down at least one flight of stairs
- Move luggage to and from guest’s room and vehicle
- Oversee luggage check service - tag and check luggage
- Deliver luggage and guest request items to guests’ rooms
- Door service, greeting guest at the main entrance and offering their assistance
- Assist with Front Desk needs
- Assist with Housekeeping needs
- Assist with Lodge Maintenance needs
- Deliver room amenities, bedding, towels, roll-away beds, basic maintenance needs, and anything else the guest requests to be comfortable in the room
- Ensure cleanliness and pleasant atmosphere of the resort by removing trash and debris from the parking lot and lodge buildings
- Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
- Diplomatically handle guest complaints such as lost luggage – always be polite and maintain a professional manner
- May sometimes be required to train other Bellmen
- Must be flexible - willing to work a varied schedule
- Report to work in proper uniform and name tag
