IT Team Lead Job Description
IT team lead
provides leadership and vision to the sales team to achieve maximum profitability and productivity in line with company vision, values, and financial objectives.
IT Team Lead Duties & Responsibilities
To write an effective IT team lead job description, begin by listing detailed duties, responsibilities and expectations. We have included IT team lead job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide end-user support by participating in the Service Desk call queue
Provide leadership and oversight for daily operations over the Futures Clearing IT team in northern hemisphere
Partner with futures business and provide directions and solutions for strategic development from both functional and technical perspective
Lead IT delivery and support for Futures Clearing in northern hemisphere
Develops and maintains an effective and involved workforce through performance leadership and employee involvement
Manage effective and efficient relationships with other teams in the bank and external parties such as exchange and regulator
Perform vendor management and relationship building
As local manager, provide day-to-day management to a small team for Futures Clearing IT in northern hemisphere
Monitors quality and timeliness of all interactive projects to ensure client commitments are met
Give direction and guidance to team members and ensure the effective operation of the IT team
IT Team Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Team Lead
List any licenses or certifications required by the position: CCDE, CCIE, ITIL, PMP, TCP/IP, CCNA, PKI, SCCM, SAFE, MCSA
Education for IT Team Lead
Typically a job would require a certain level of education.
Employers hiring for the IT team lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Engineering, Business, Information Technology, Information Systems, Management, Technology, Computer Engineering
Skills for IT Team Lead
Desired skills for IT team lead include:
Distributed systems
Distribution environment
English and you fluently speak Dutch
French
IT in a manufacturing
ITIL concepts and methodologies
Management goals and vision
VLAN
Work in line with team members to achieve the goals and vision
Angular and .Net Core
Desired experience for IT team lead includes:
Sound knowledge of Bank and technology standards
Responsible for smaller/less complex and less diverse department function/project
Leads work packages for a small group
Responsible for gathering required information to support the Technology Project Manager to develop the Project Charter and coordinate required project approvals
Managing and guide Technology Business Analysts to complete the System Requirements Specifications (SRS)
Assist in the creation and monitoring of Service and Operational Level Agreements, if required escalate to relevant stakeholders
IT Team Lead Examples
1
IT Team Lead Job Description
Job Description Example
Our growing company is looking to fill the role of IT team lead. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT team lead
- Liaise with futures clearing business and provide direction in strategic design and day-to-day operations
- Collaborate with global development team and manage IT delivery for Futures Clearing
- Coordinate with other teams in the bank and external parties such as exchange, regulator and vendor as the main contract
- Provide technical analysis and solutions for new initiatives and system development
- Resolve application and operations critical situations that impact Treasury Operations availability
- Assist project managers in identifying deployment activities/deliverables and timelines roles and responsibilities
- Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices telecom services, email services, and all Digital Worker provided services
- Act as key engagement partner for business users
- Identify technology enabling improvement opportunities
- Understand core IT products
Qualifications for IT team lead
- Recorded IT and infrastructure experience
- Act as an advisor to Technology Project Managers, Application Owners, and Application Managers on estimation procedures, best practices for planning and scheduling
- 5-10 years experience with test execution
- Experienced knowledge of software development life cycle and project management life cycle
- Experienced knowledge of testing and software development practices and methodologies, version control practices and defect management practices
- Experienced understanding and knowledge of Test Strategy development, Test Planning, Defect Reporting and Test Case design techniques for initiatives with high complexity
2
IT Team Lead Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of IT team lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT team lead
- Audit/Monitor at least Help Desk analyst calls on a weekly basis through Call Recording tools and Incident logging tool
- Experience leading a team of test engineers / analysts
- Provide high level test strategies and enable team members to do as well
- Provide high level estimates for projects in pipeline
- Provide automation and performance test strategy as per the project requirement
- Identify key risks early and provide mitigations
- Manage the team allocations and provide inputs for forecasting to the project manager
- Come up with process definitions/improvements
- Responsible for setting up objectives and providing regular feedback to the team
- Responsible for clearly articulating the improvement areas and help the team members in achieving the necessary levels of excellence
Qualifications for IT team lead
- Experienced understanding of business workflows and products/applications involved and working with third party service providers
- Experienced knowledge of external competition, industry and market trends in testing
- 4+ years iSeries RPG ILE development experience, preferably Insure/90
- Strong background in the Insurance Industry
- Proven track record in delivering complex projects
- Experience in change control applications, ROCKET ACMS
3
IT Team Lead Job Description
Job Description Example
Our company is looking for an IT team lead. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT team lead
- Prepare the Test strategy, test plan and test schedule
- Implementation of Defect Management, Requirement Traceability and best Testing practices
- Responsible for test status reporting and manage the test environments
- Provide technical expertise on automation as required
- Participating in defining and documenting operational procedures
- On a day to day basis manage the IT Overseas support team
- Align overseas support teams with UK Service desk
- To manage the ITIL based processes Incident and problem processes within the Overseas IT environment
- Provide first and second line IT and or Telecoms support to the overseas business
- Pro-actively identify solutions and recommendations to optimise systems performance and stability
Qualifications for IT team lead
- Experience with Tibco iProcess or MS Workflow Foundation
- Excellent understanding of software development coding methods and best practices
- Experience of Print Solution Systems, ISIS
- Demonstrated ability to quickly grasp and evaluate new technologies
- Proficient in producing high quality documentation
- Very effective use of MS Office 2000 suite
4
IT Team Lead Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of IT team lead. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT team lead
- Undertake HR activities as needed
- Assist the IT Service Desk manager with monthly statistics and management reports for Overseas IT
- Represent Overseas IT at meetings
- Liaising with change management for any change that will impact overseas IT
- To provide guidance and advice to the management team on future and current initiatives, strategy and best practices for Overseas IT
- Manage the service levels and KPI’s for the IT Overseas Support Team
- Manage out of hour’s escalations on an on call rota basis
- To pro-actively manage the calls within the resolver group to meet the published SLA’s
- Manage the assignment of all calls received to appropriate resolving team
- Assist other support areas to ensure the delivery of the overall SLA meets the business requirement
Qualifications for IT team lead
- Experience in J2EE and web technology
- Familiar with Unix / Linux OS
- 2-3 years of experience supporting front office derivatives business
- Extensive knowledge of Fixed Income Derivatives products
- IT 4yr degree
- Autosys, JILs, Shell scripting, UNIX, Linux, SQL, ITRS, Visio, Jira, SDLC, SQL Server 2008, Sybase, Oracle
5
IT Team Lead Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT team lead. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT team lead
- To provide the first stage of escalation for overseas incidents, should these not be resolvable within the agreed Service Levels
- Provide briefings to the overseas IT team on changes that may affect the call volumes
- Accountable and Responsible for the delivery of the projects assigned to his team on time, budget, quality, scope with controlled risks, based on the strategy defined by the Commercial Solutions Manager
- Ensure the quality of Project Manager deliverables, respecting the PMO methodology and Project Management best practices
- Coordinate the Project Manager, Business Analysts, Solution Architects and supporting roles to contribute to the delivery of the Program impacting the solutions on time, budget, quality and scope with controlled risks
- Vendor relationship and Contract Management
- Ensure that customer requirements are fully understood, documented & agreed to
- Regular interaction with key customers, including senior leadership team and executive assistants to ensure workplace services are meeting business needs
- Perform managerial activities such as hiring decisions, execution of performance management processes, associate development, department staffing, budgeting, recognition plans, performance improvement plans, disciplinary actions, communicate and enforce policies and procedures, customer and associate relations
- Define & evaluate the appropriate sourcing model for the service with concerned parties
Qualifications for IT team lead
- Experience with multiple infrastructure environments and understanding their relationships
- Seeks solutions independently to solve problems
- Exceptional customer service orientation with strong interpersonal and relationship building skills
- Experiences in ITIL process
- Minimum 2 years of leading a team in a technical support environment
- Minimum 4 years performing Helpdesk or Desk Side Support role