IT Generalist Job Description

IT Generalist Job Description

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IT generalist provides technical leadership and project management for all aspects of the software development lifecycle, including hands-on software engineering using Java, PHP, Javascript, HTML, C++, C, C#, Web Services, AJAX, relational databases and/or related technologies.

IT Generalist Duties & Responsibilities

To write an effective IT generalist job description, begin by listing detailed duties, responsibilities and expectations. We have included IT generalist job description templates that you can modify and use.

Sample responsibilities for this position include:

Review SQL and PL/SQL for Production and sub-environments to ensure accuracy and optimization
Participate in the gathering of requirements for new or existing reports
Prepare and present reports to Senior Leadership
Catalogue the inventory of reports and their intended audience
Document plans for creating new reports and delivering them into production
Provide expertise and recommendations regarding the creation of reports that meet business needs
Assist in troubleshooting report anomalies, execution problems or other errors
Analyze data contained in corporate databases to identify data integrity issues
Assist other technology groups in the gathering of requirements specific to supporting reporting initiatives
Perform ad hoc database analysis and create output files for delivery to end users

IT Generalist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Generalist

List any licenses or certifications required by the position: ITIL, PHR, CISSP, V3, LDAP, TAM, AD, SPHR

Education for IT Generalist

Typically a job would require a certain level of education.

Employers hiring for the IT generalist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Computer Science, Information Technology, Engineering, Information Systems, Technical, Business, Management Information Systems, Technology, Management

Skills for IT Generalist

Desired skills for IT generalist include:

SQL
Agile software development project methodologies
Experience with databases
HTML
Information security standards
JEE
Java
Security issues
Techniques and implications across computing platforms
Web Services

Desired experience for IT generalist includes:

Communicate reporting limitations, functionality to non-technical users
Ensures that reports generated meet department standards for accuracy, timeliness and consistency
Develops and implements coding to ensure ongoing creation of reports as needed
Determines and implements methods to increase efficiency and effectiveness of reports
Develop a partnership with 350+business client(s) through effective consultation and support that is aligned with business initiatives
Provide coaching and counseling to management, associates, and peers in order to enhance individuals and business knowledge

IT Generalist Examples

1

IT Generalist Job Description

Job Description Example
Our company is growing rapidly and is hiring for an IT generalist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT generalist
  • Performs administrative duties to ensure accuracy of employee records and to create reports, analyze data, and make recommendations to associates on key issues and next steps for special projects, succession planning process, performance management tracking, turnover reporting
  • Conduct exit interviews, turnover analysis and create action plans to address turnover issues with business partners
  • Lead and participate in staffing and recruiting initiatives
  • Coach through all aspects of performance management process from goal setting through appraisal and performance counseling process
  • Coordinate salary analysis, advise management on incentive/variable pay plans, and participate in job design and evaluation
  • Partner with HR Specialist functions (records, staffing, compensation, training ) in order to meet various objectives and facilitate resolution of employee issues
  • Perform various documentation support activities such as writing and editing of technical documents such as development lifecycle documentation (functional, system, and software requirements
  • Work with IT operation and development resources to respond and manage requests for new systems and application
  • Serve as a subject matter expert on IT operations
  • Serve as the primary point of contact for purchasing of IT assets
Qualifications for IT generalist
  • Work in coordination with vendors to monitor, enhance and deliver IT services
  • Collect and track IT Operations KPI’s
  • Under general supervision, monitor hardware, software, and networks for capacity and performance
  • Create and maintain documentation related to Information System to ensure compliance to corporate standards and security requirements
  • Assist with maintaining Disaster Recovery Strategies in relation to IT Services and systems
  • Assist with coordination system upgrades and patches consistent with Change Management Policy
2

IT Generalist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of IT generalist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT generalist
  • Stay up to date on latest releases of application relevant business knowledge
  • Participate in software/hardware testing
  • Track and update documentation of Technology Assets
  • Take ownership of IT operations processes and procedures
  • Assist Information Security Officer with security Audits from clients and regulatory bodies
  • Performs information systems administrative procedures and maintains documentation that covers two or more functional areas including data control, applications training, data coordination and scheduling, data security administration
  • Outside the box thinking and offer areas of improvement beneficial to customer experience and business unit customer satisfaction
  • Provide leadership and mentoring with supervisory responsibilities for local and remote EUC L2 onsite technicians supporting CTLS
  • Troubleshoot desktop computer hardware, software, printers, faxes and phones
  • Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality
Qualifications for IT generalist
  • Providing EUC technical support to primary office site, remote offices and home office/remote workers
  • Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications
  • Research, evaluate, and recommend new hardware and software to support end user computing needs
  • Assist domestic and international GBS employees working remotely with assist with their technical requirements
  • Report and escalate unresolved high priority problems
  • Develop and maintain proficiency in the use of company-wide standard software
3

IT Generalist Job Description

Job Description Example
Our innovative and growing company is looking for an IT generalist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT generalist
  • Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices
  • Assist users on the use of VPN and associated security devices troubleshoot end user issues related to these technologies
  • Enable encryption on PC/Laptop and ensure compliance to corporate encryption standards
  • Support end user audio/video technologies and collaboration tools
  • Train users on how to use computer hardware and software
  • Plan and build enhancements and upgrades for all SKR departmental computer systems
  • Perform day-to-day administration of the computer systems that support the property management activities of SKR
  • LAN administration to include installation, troubleshooting, updating and support of SKR-centric hardware such as workstations, servers, and all other supporting equipment
  • Responsible for managing the knowledge base to including author, assess, or publish article drafts
  • Involvement with capacity, performance and availability management
Qualifications for IT generalist
  • Experienced working within a fast-paced, dynamic environment, and comfortable with change and ambiguity
  • Proactively recognizes risks and utilizes appropriate resources to achieve results
  • Confident facilitating and presenting to groups of various sizes, determines best delivery method
  • A minimum of 4 years of experience supporting end users in computing environments
  • A minimum of 2 years of experience in IT Operations or in a related area
  • Passionate about learning new technologies and trends related to job responsibilities
4

IT Generalist Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT generalist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT generalist
  • Support information technology strategies, policies, and procedures by following organization goals
  • Ensure uptime of critical enterprise systems through daily monitoring of databases for availability and performance metrics
  • Safeguard proper functioning of the information processing system, perform necessary upgrades and maintenance, and ensure that computing equipment, hardware, and software are updated and of adequate capacity to meet business needs
  • Perform routine database maintenance, evaluate and schedule system upgrades and enhancements, and install software, updates and upgrades as necessary
  • Manage and monitor failover / standby environments for the production system
  • Collaborate with peer IT technicians and DBA's and to determine impact of database changes on other systems and staff cost for making changes to database, accomplish all other team objectives
  • Ensure adherence to all regulatory compliance processes and requirements, including but not limited to Sarbanes-Oxley, DFARS, and ITAR and like regulations
  • Assess production readiness and control compliance of Releases, Changes and Deployments by reviewing and enforcing Service Management operational requirements
  • Initiating, developing, and maintaining a collaborative working relationship with ESO areas, IT teams, IT customers and business areas
  • Managing the knowledge base to including author, assess, or publish article drafts
Qualifications for IT generalist
  • Ability to continue to improve skill sets, support expertise and maintain current technical knowledge
  • Able to provide continuous monitoring of EUC environment, SLAs and customer satisfaction
  • 2+ years of Strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, ) in UNIX and/or Windows environment
  • Associate's degree in Information Systems or related field
  • Industry-recognized entry level Certification in IT field
  • 1 year experience as an IT Generalist
5

IT Generalist Job Description

Job Description Example
Our growing company is looking to fill the role of IT generalist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT generalist
  • Disaster recovery systems
  • Media production support
  • Must be able to work 50 hours a week and have flexibility
  • Troubleshoot software (Windows, Mac, iOS, Office, Google, Smart)
  • Basic network troubleshooting (Repair drops, patch drops)
  • Support and provide tool administration support on technologies in authentication, authorization and access control domain such as CA Control Minder (eTrust Access Control), RSA Authentication Manager, Tivoli Access Manager
  • Install, configure and troubleshoot Endpoint antivirus/antimalware and other detective agents on Windows desktops, Windows and Unix servers
  • Familiarity with Mac / *nix command-line
  • An appetite to learn
  • Has the ability to partner effectively with other persons within the BL organization to ensure effective and efficient operations and to resolve issues that may occur
Qualifications for IT generalist
  • Remote troubleshooting
  • Experience building and maintaining servers
  • Experience with WAN/LAN Networks
  • Experience with routers and switches
  • Positive Demeanor and Team-Oriented
  • Works with directors to make important IT decisions

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