IT Administrator Resume Samples

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DB
D Borer
Darrel
Borer
65891 Kali Unions
Houston
TX
+1 (555) 617 9708
65891 Kali Unions
Houston
TX
Phone
p +1 (555) 617 9708
Experience Experience
08/2016 present
San Francisco, CA
Senior IT Administrator
San Francisco, CA
Senior IT Administrator
08/2016 present
San Francisco, CA
Senior IT Administrator
08/2016 present
  • Knowledge of AV and Video Conferencing hardware and software. We currently use Lifesize and Chromebox as our video conferencing solutions
  • Being current on the latest IT trends and technologies to help guide the direction of the team is important
  • Arrange installation of site data cabling and IT infrastructure such as multi-function copiers in conjunction with Central and Mobile IT teams
  • Scripting and automation
  • Ensure that Service Desk and directories are kept up to date with new site set-ups and closures
  • The confidence to think on your feet and solve for a problem quickly and to tight deadlines
  • Own and Lead IT Projects. Ensure precise execution of your IT Project throughout the complete Project lifecycle
07/2011 03/2016
Phoenix, AZ
Lead IT Administrator
Phoenix, AZ
Lead IT Administrator
07/2011 03/2016
Phoenix, AZ
Lead IT Administrator
07/2011 03/2016
  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment
  • Provide initial response and manage problem resolution process for outages and problems
  • Supports server, network, and desktop based software and applications
  • Provides day-to-day technical support to employee’s desktop systems software & hardware
  • Highly developed verbal and written communications
  • Demonstrated knowledge of TCP/IP networking and the OSI model
  • May participate in the development of information technology and infrastructure projects
02/2009 05/2011
Phoenix, AZ
IT Administrator
Phoenix, AZ
IT Administrator
02/2009 05/2011
Phoenix, AZ
IT Administrator
02/2009 05/2011
  • Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation
  • Working knowledge of EDI protocol a plus
  • Mailing List management - Take ownership of this and improve the process
  • Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request
  • Performing regular backups in Germany including recovering planning 
  • Translation Management
  • Mailing list management
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Illinois State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of Axia and SIP is highly valued
  • Excellent technical knowledge of PC internal components
  • Excellent technical knowledge of PC and desktop hardware, including DELL, Compaq
  • Excellent knowledge of Windows XP/Windows 7
  • Strong Scripting knowledge (PowerShell, VBScript, WMI)
  • Basic knowledge surrounding Storage Area Network (SAN) technologies
  • Experience working in a tactical environment, alongside military or DoD personnel, is highly desirable
  • Knowledge of VoIP protocols H323/SCCP/RTP/QoS/SRST/MGC/SIP desirable
  • Proficiency in one or more of the following scripting methodologies highly desired: Powershell, Bash, Kshell, or other
  • Ability to learn new technologies and systems quickly
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15 IT Administrator resume templates

1

IT Administrator Resume Examples & Samples

  • Assist Engineering and Corporate IT to Develop and maintain installation and configuration procedures. Contribute to and maintain system standards
  • Install new / rebuild existing servers/computers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
  • Upgrade and configure system software. Maintain operational, configuration, or other procedures
  • Maintain data center environmental and monitoring equipment. Perform periodic performance reporting to support capacity planning
  • Expert knowledge of Windows Server systems, Windows OS, Microsoft Office Suite and Application systems that support Management. System Admin/System Engineer certification in Microsoft
  • Knowledge of Axia and SIP is highly valued
  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science
  • Four to six years expert system administration experience
2

IT Administrator Resume Examples & Samples

  • Carrying out routine tasks to deliver IT solutions to the business users
  • Daily support for basic IT needs, setting up new users and managing backup, security and passwords
  • Contribute and maintain system standards
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
  • This position facilitates the implementation, operation and support of the SAP ECC and other key business applications, mostly focused on Production and Material Management modules
  • Responsible for support of SAP and other key business applications, including providing functional expertise, guidance, presentation, and training to business users
  • Act as liaison with business users and Global IT for troubleshooting, investigating, analysing, and solving software problems and mapping user business requirements, processes and objectives
  • Bachelor's degree and 1-2 years' experience in a Support role, preferably a SAP Support role
  • Ability to analyse problems, including root-cause analysis, and provide clear recommendations
  • Strong organizational and interpersonal skills
  • Ability to collaborate with business users and have a strong desire to excel
  • Able to work independently as well as a team player and can manage own workload
3

IT Administrator Resume Examples & Samples

  • 4+ years of experience with managing and maintaining Active Directory
  • 6+ years of experience with Mac OS X
  • 4+ years of experience with Windows
  • 4+ years as an IT professional
  • General client networking experience
  • Experience troubleshooting Windows 7 is required, Windows 8 is a plus
  • Strong customer service and remote troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 1+ years of experience in training other IT professionals in IT-related matters is preferred
  • 1+ years of experience in a help desk environment is preferred
  • 1+ years of experience managing Google Apps for Business is preferred
  • 1+ years of experience managing Office 365 is preferred
  • Experience with mobile devices such as iOS and Android is a plus
  • Experience with Samba is a plus
  • Experience with OpenVPN is a plus
  • Mac and PC hardware system configuration and troubleshooting a plus
  • Technical documentation writing is a plus
4

IT Administrator, International Projects Resume Examples & Samples

  • Responds to technical service requests for internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, networked systems, software applications, and all other related IT infrastructure. Responds to all requests, enters service tickets (when applicable) to document issues and assigns to appropriate resource(s) to resolve. Communicates and follows through on any job or task assigned in a timely and accurate manner. Disseminates new information or tasks affecting the IT support staff
  • Provides onsite or remote access diagnoses and resolution of computer hardware and software problems using diagnostic tools and techniques, new hire systems setups, and desktop/laptop software evaluations and upgrades. Performs in-depth systems and software analysis as required including new technology research
  • Works in cooperation with Creative and Parks Technology management to ensure intra-departmental procedures are followed and communicated to our group’s IT support staff in a timely manner and ensure that applicable procedures are documented and accessible. Ensures that proper documentation of tasks/SOP/policies/technical instructions is clear and communicated in a timely manner to IT staff and, in some cases, all project team members
  • Assist with ongoing and new hire training of team members. Enforces UPT policies and procedures
5

IT Administrator Resume Examples & Samples

  • Strong background supporting Windows and OS X
  • Experience with directory services (LDAP)
  • Experience with email administration and troubleshooting
  • Troubleshoot hardware failures as needed
  • Manage the hardware, software, A/V, and user support
  • Knowledge of IP telephony
  • Knowledge of TCP/IP, FTP, SSH
  • Strong client facing person with emphasis on customer service
  • Hard working with a desire to help build an IT dept from the ground up
  • Capable of working autonomously with very little direction
  • Scripting experience In Bash, Power Shell or Python
  • Apple Hardware Certification (A+)
  • JIRA/Confluence experience
  • Google Apps for Business experience
6

Senior IT Administrator Resume Examples & Samples

  • Provide meeting support and Video Conferencing Support to A-Team Exec's for business critical meetings. Also, support the AV requirements for our monthly Global All Hands events
  • Run the local office network. Make relevant network config changes, audit and flag potential issues and support general network uptime
  • Own and Lead IT Projects. Ensure precise execution of your IT Project throughout the complete Project lifecycle
  • Asset Management and Procurement. Through the use of Casper, run our existing asset inventory and procure new inventory as required
  • Process and Procedure Documentation and Implement. Write up and Review current IT Policies and Procedures. Maintain our Intranet presence and ensure all content is accurate and up to date
  • Previous experience in a Google Apps environment with an expert level of Google Admin skills
  • Previous experience using JAMF Casper software. Bonus points for any certifications you may have
  • Advanced understanding of Networks and how they work with particular focus on Meraki's environment and Aruba's environment
  • The ability to explain what DNS is, how TCP/IP works, what a firewall is doing, figure out how to find out what port a device is connected to, understand VOIP, and know what a Sip Trunk is
  • Experience working in an LDAP environment. It's worthwhile noting here that we are not looking for someone that has years of experience supporting exchange servers and running active directory or large scale datacenters. We want your experience to mirror our current environment: cloud based network solutions, LDAP directory, Meraki or Aruba hardware, Okta/Google/OS X environment
  • Knowledge of AV and Video Conferencing hardware and software. We currently use Lifesize and Chromebox as our video conferencing solutions
  • Have experience running and leading your own projects. This role is heavily project oriented and so you will be required to run large projects that have a global impact for the company
  • Understanding the key stages of the project, being able to adhere to the relevant timelines and handling the project for its entire lifecycle is an expected skillset
7

IT Administrator Resume Examples & Samples

  • IT related Education
  • Experienced as a IT Analyst or IT Administrator or System Engineer
  • Well experienced in LAN/WAN solutions
  • Project Management experiences is a plus
  • Fluent in German, English conversational
8

IT Administrator Resume Examples & Samples

  • Maintain existing development and production Windows Server & Linux Server systems as well as architect, document, test, and deploy new systems to support user requirements
  • Responsible for building and maintaining documentation for production and development systems
  • Responsible for documenting and rehearsing disaster recovery plans and procedures
  • Ensure that all systems are maintained and updated to required patch levels throughout the lifecycle of the system, including configuration management through automation
  • Write scripts to automate administrative functions and provide a more consistent work flow for the program
  • Provide 2nd and 3rd Tier hardware and software support to end-users
  • Respond to internal trouble ticket system requests to repair systems that are not performing correctly. Document repair in ticketing system, and if appropriate publish in the knowledgebase. Communicate issues and timeframes for issue resolution to the customer
  • Maintain inventory of equipment and software in infrastructure racks
  • Be a proactive member of team looking for improvements in technologies and efficiencies
  • Assume other duties / projects as they arise and be responsive to the needs of the department
  • Participate in On-Call group to provide assistance in the event of a production system outage - outages are infrequent. Candidate must be willing to work occasional weekends to meet mission demands
  • Knowledge of server-class hardware and networked storage systems
  • Strong problem analysis and troubleshooting skills
  • Experience with Hadoop environments (YARN, Hive, Pig, HFDS)
  • Ability to document a technical process into a step-by-step manual
  • Knowledge of Windows 7/ Windows Server 2012 Operating System
  • Knowledge of Puppet or other CM Tools
  • General working knowledge of TCP/IP networks
  • Working knowledge of network equipment
  • Install and configure ArcGIS Server, Portal for ArcGIS, ArcGIS Data Store, and the Web Adaptor
  • Publish and administer GIS services
  • Efficiently use the Esri licensing model
  • Deploy appropriate GIS services to host on-premises or in the cloud
  • Make GIS services and resources available through ArcGIS Online or Portal for ArcGIS
  • Diagnose and improve the performance of map services
  • Setup map and image service caching
  • Monitor the health of different components of the system
  • Perform site administration tasks
  • Secure the ArcGIS Server site
  • Manage data stores
9

IT Administrator Resume Examples & Samples

  • Drug screen/background check required
  • Must be authorized to work in the United States without sponsorship
  • A minimum of 3 years of IT infrastructure and operations experience
  • Experience using and troubleshooting Microsoft Outlook within a network environment (e.g., permissions, calendar sharing and delegation)
  • Experience using and troubleshooting Microsoft Office, particularly MS Word, MS Excel and MS PowerPoint
  • Ability to employ a methodical approach to problem solving using appropriate tools
  • Strong understanding of PC hardware set-up and configuration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows workstation and server operating systems
  • Understanding of basic networking based on TCP/IP networking protocols
  • Knowledge of MS Windows client and server technologies
  • Knowledge of best business practices in computer security
  • Knowledge of vulnerability assessment tools
  • Knowledge of host and network based intrusion detection systems
  • Knowledge of Enterprise VPN solutions and VDI technologies
  • Effective customer relationship skills
  • Maintains a high degree of customer service for all support queries and adheres to all service management principles
  • Administers network workstations, utilizing one or more Transmission Control Protocol (TCP)/Internet Protocol (IP) or non-TCP/IP networking protocols
  • Assumes ownership of user problems and proactively works to resolve user issues and ensures that all service requests are logged in the service desk
  • Responds to inquiries from employees and helps them resolve hardware or software problems and helps maintain a log of any software or hardware problems detected
  • Supports users in the use of computer equipment by providing necessary training and advice
  • Escalates more complex calls to the relevant Information Technology (IT) support member
  • Arranges for external technical support where problems cannot be resolved in house
  • Provides basic server administration such as patching and monitoring and performs and/or oversees software installation and upgrades for localized software
  • Performs maintenance programs for workstations and servers based on company standards. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties
  • Participates in an on-call rotation for 24 hour support
  • Maintains currency in threats to corporate information and assets and maintains awareness of solutions that mitigate those threats
  • Investigates and remediates information security incidents, participates in network security architecture reviews and maintains information security policies and procedures
  • Maintains documentation of security system configuration
  • Identifies and protects personally identifiable information, business sensitive information and intellectual property
  • Monitors internet usage and monitors system usage to ensure availability of necessary and sufficient resources
  • Reviews advisories from organizations (e.g., Computer Emergency Readiness Team, Center for Internet Security, SysAdmin Audit Network Security and Federal Bureau of Investigation) and recommends security improvements
  • Collaborates/coordinates efforts with IT infrastructure and network management teams
  • Assists in the development and maintenance of business continuity and disaster recovery plans
  • Reviews new software and hardware acquisitions to identify risks and assists in mitigating those risks
  • Maintains corporate visibility of the computer security program
10

IT Administrator Resume Examples & Samples

  • A+ Computer certification or Cisco Certified Network Associate (CCNA) preferred
  • Advanced Microsoft certifications
  • Certified Information Systems Security Professional (CISSP) or Global Information Assurance Certification (GIAC) preferred
11

IT Administrator Resume Examples & Samples

  • Ability to gain a DOE “Q” Clearance in the future may be required
  • Local candidates only / Relocation is not offered
  • Must have Bachelor’s degree in Computer Science or related technical field
  • Windows 2003/2008/2012 Server
  • Windows 7, 8, 8.1, 10
  • Microsoft Office 2010, 2013
  • Microsoft Exchange, SQL and WSUS Server
  • Cisco network management including ASA, routers and switches
  • Cisco Call Manager
  • Virtual server and desktop infrastructure (VMware)
  • Storage Area Networks (HP, EMC)
  • Backup software (Veeam, Backup Exec)
  • Web Server Administration
  • Management of laptops and desktops
  • Computer security, patch management, vulnerability scanning, anti-virus solutions, event log review and analysis
  • Knowledge of NIST Cyber security standards
  • Must be self-motivated, have good communication and interpersonal skills, strong work ethic, honesty and integrity
12

Regional IT Administrator Resume Examples & Samples

  • Customer Service - Works well with users containing varying levels of knowledge, experience and technical abilities; responds to request for service and assistance; meets commitments in a timely manner
  • Interpersonal Skills – Focuses on solving conflicts; avoids blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideals
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
13

IT Administrator Resume Examples & Samples

  • Perform systems administration of desktop and server systems connected to local and wide area networks
  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration-related functions
  • Bachelor's degree in computer science or mathematics
  • 6 years' experience in the installation, configuration and the maintaining of operating system workstations and servers; and perform software installation and upgrades to operating systems and layered software packages
  • 6 years' experience in data/media recovery, media management and software audits of workstations and servers
  • Environmental System Research Institute (ESRI) Enterprise Administration Associate Certification and ESRI Enterprise System Design Associate Certification or equivalent certifications
  • Currently have an active DoD Secret security clearance
14

Senior IT Administrator Resume Examples & Samples

  • 8+ years experience as an IT professional and Tech Evangelist
  • 6+ years experience with Mac OS X
  • 4+ years experience with Windows
  • 2+ years experience managing and maintaining Windows Server and Active Directory
  • 2+ years experience configuring and deploying Windows 7, Windows 8, Windows 10 and Mac OS X 10.9-10.11 systems to end users
  • 2+ years experience managing various IT projects
  • 1+ years experience with VMware desktop virtualization products
  • Must embody and be an evangelist for customer service first
  • Deep understanding of networking concepts and troubleshooting
  • Basic understanding of VoIP telephony solutions
  • Basic understanding of conference room A/V presentation systems
  • Ability to analyze as-is business processes and identify areas for improvement
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users up to C-level
  • IT certifications and/or training are preferred but not required
  • 3+ years of experience in a help desk environment preferred
  • 2+ years of experience with Mac and PC hardware system troubleshooting and repair preferred
  • 1+ years of experience in training other IT professionals in IT-related matters preferred
  • 1+ years of experience managing Google Apps for Work preferred
  • 1+ years of experience managing Office 365 preferred
  • Policy and procedure development and improvement a plus
  • Experience with iOS and Android mobile devices a plus
  • Previous experience with Mobile Device Management(MDM) a plus
  • Previous experience with IT Asset Management(ITAM) a plus
  • Technical documentation writing a plus
15

IT Administrator Resume Examples & Samples

  • 3 years Level 1 help desk experience
  • Experience with Windows operating systems (Windows XP/7, Windows Server 2008/2008R2/2012) Linux and MacOS a plus
  • Experience with desktop hardware preferably Lenovo and HP
  • Understanding of network protocols (TCP/IP, DNS, SMTP, HTTP, DHCP)
  • Experience with VPN and remote access
  • Understanding of firewall technology and associated protocols and mechanisms
  • Basic understanding of Layer 3 routing
  • Basic Cisco/HP switch administration
  • Experience supporting mobile devices, active sync, IPhone, android, blackberry
  • Strong understanding of administering a secure desktop environment and the associated tools required to do so
  • Proactive approach to IT system administration – i.e. identifies issues
  • Solid organization skills and attention to details
  • Strong interpersonal skills and the ability to work in a fast paced “we are in a hurry” environment
  • Strong written skills
  • Inquisitive personality – looking to constantly improve and identify better ways to do things
  • Strong Windows Desktop troubleshooting skills
  • Experience supporting SaaS applications such as salesforce.com
  • Industry certifications Ideally relating to Windows environment
  • Experience in implementing and supporting VoiP telco systems Shoretel ideal
  • Low voltage wiring experience
  • O365 & Microsoft’s hosted exchange experience
  • Basic Knowledge of Hyper-V administration
  • Ability to produce clear and comprehensive documentation
16

IT Administrator Resume Examples & Samples

  • Responsibility on support users on their daily tasks
  • Support the business and promote its needs
  • Inventive
  • Working and support other sites in Europe and USA
  • Team work and knowledge sharing are most essential
  • 1-2 years experience support windows and high linux environments
  • Working with win7 ,win8, CentOS/Redhat Linux, win servers 2008
  • Knowledge in Active directory, DNS, DHCP , wireless networking
  • Team work, Service oriented, knowledge sharing, Organized and has documentations skills
  • Good english language skills – a Must
  • MCSE or MCITP/CCNA advantage
  • Must have Linux knowledge
17

IT Administrator Resume Examples & Samples

  • Procure and maintain IT equipment on site - Projectors, HDTV, wireless presenters, MFP, Visitor sign-on, other A/V. Provide regular user training on self-service on IT technologies
  • Receive deliveries of IT equipment, securely store and track items and ship items to field users
  • IT peripherals such as printers and accessories, replacement/monitoring and upgrades of docks, monitors and office equipment
  • Track IT Assets - both PCs, Mobiles, iPads and other inventory such as spare parts
  • Disposal of assets and ensuring eWaste is handled appropriately
  • Provide meeting room Support , including Video Conferencing systems/Jabber Video/Webex Video,usability & training
  • Mobility & Telecom administrative support - Assist users in setting up/troubleshooting their company phones. Tracking numbers, porting, re-assigning numbers on employee departure and managing device theft/replacement, roaming activations etc
  • Manage Digital Signage and support troubleshooting of those devices
  • Assist with Desktop Ops related support when Unisys dispatch is present or unavailable due to high work demand
  • Infrastructure communication to end-users on outages, planning and coordinating with building/facilities management on maintenance activities
  • Infrastructure change management, liaison of end user testing on changes to IT infrastructure, networks etc. Working with global teams to negotiate planned maintenance windows and reporting testing and performance feedback
  • Review and manage staff Unisys local dispatch, whitespace headcount; complains and improvement on handling requests and local process of local IT resources
  • Continuously improve and monitor on-boarding and off-boarding process to improve end-user experience with IT. Work with global functions to get local needs aligned. Train new users on AbbVie equipment, process and walkthrough
  • New hired On- Boarding Training on IT related system which includes Software such as O365, Jabber Video, Workday and etc
  • Facilitate or deliver regular training to end-users on improving their self-service capability around collaboration tools, IT request systems and other technologies for better productivity
  • Provide Share point Access via IAM
  • Work closely with HR for IT Asset Request for new hire via Self Service Portal ( IT Express )
  • Ad hoc IT related jobs function which delegate by your respective reporting manager
  • Plan and monitor for IT business continuity, crisis management and risk management. Work with procurement to ensure 3rd party SLAs are in place, such as printing solutions, telecom and other services are meeting business needs and ensure administrative process for billing and exception handling is in place
  • Handle Security incidents, reporting and awareness campaigns
  • Leadership and capability building in learning opportunities on IT services and manage internal campaigns on available tools (for service requests, self-service etc), security awareness
  • Support internal and external audits and work with global teams to ensure compliance of IT policies is met with access control, retention of data etc (infrastructure)
  • Supply Chain (Project Dawn, Vaporizer inventory system for PH)
  • Application Issues (i.e. Veeva and OneView, Local Sharepoint)
  • White-Glove Service
  • Review the white space resource loading when the size of affiliate organization changed (ex. New HCV BU created GPRD department scope extension etc.)
  • IT Policies enforcement/trainings
  • Site specific IT operation procedures
  • Local application maintenance & support (ie. Incentive calculation tool, etc)
  • Diploma in Information Technology
  • 2+ years of experience in user support, IT asset management
  • The successful candidate should have a strong work ethic, capable of multi-tasking, excellent communication/interpersonal skills, collaborative with a strong focus on accuracy and attention to detail
  • Fast learner, self-motivated and initiative
  • Able to read, write and command in English
  • Analytical capabilities, able to deal with multiple external and internal partners
  • Team player, problem solving mentality
  • Corporate Information Technology Policies
  • IT Assets Management
  • Mobile device support experience
18

IT Administrator Resume Examples & Samples

  • Troubleshoot daily IT issues through JIRA- Phones, computers (primarily Mac and some PC), printers, and track key KPIs
  • Manage onsite PBX and VoIP system (we’re moving to a fully cloud-based system later this year)
  • Manage internal networking
  • Collaborate with cross-functional departments to address inefficiencies with creative solutions
  • Support A/V needs for company-wide presentations and events
  • Work closely with IT vendors and internal finance team to optimize quality of IT equipment while maintaining budget
  • Communicate important IT implementations and updates to the entire company, through thoughtful and concise emails
  • Be an active member of the security team and apply IT knowledge to our defined security controls, while assisting with policy enforcement
  • Take ownership of the internal IT room and wiring, and perform updates as needed
19

IT Administrator Resume Examples & Samples

  • To be the primary support contact for IT issues, working with employees, agents and suppliers at all levels
  • To support the deployment of new systems, incorporating Corporate Standards
  • Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services
  • Previous proven experience working within a support environment
  • Proven experience in issues management and user communication
  • Able to work both independently and in a team-oriented, collaborative environment
  • Highly customer focused with the ability to develop solid relationships at all levels within the organization
  • Excellent written and verbal communication skills in English and Mandarin
  • Able to work under pressure and prioritize business needs with minimal supervision
  • Able to travel nationally or internationally where required, for the purpose of supporting other Asian locations, including the installation and configuration of equipment
  • University degree, college diploma in the field of computer science or related field, or previous proven relevant work experience
  • ITIL Foundation (Desirable)
  • Hands-on experience in troubleshooting hardware, software, network and communication services including
20

IT Administrator Resume Examples & Samples

  • The role will mainly consist of Security Access Control
  • AD Administration – Windows 2008 domain
  • Microsoft Certified (MCP) , (MCDST)
  • Knowledge of support for mobile devices
  • Experience with Laptop/PC imaging
  • Knowledge of supporting Apple MAC’s in a corporate environment
  • Knowledge of an ITIL based Service Desk call logging software, Supportworks, Remedy etc
21

IT Administrator, Junior Resume Examples & Samples

  • Responsible for ensuring all production servers and system resources are at their optimal levels for performance and availability through proactive management of the environment and if required instigate appropriate action to maintain these service levels
  • Ensure that all systems meet Thales security standards and escalate violations through appropriate internal processes
  • Develop and conduct skills transfer processes through individual and team training and procedures
  • Weekly preparation of Systems service availability report for department
  • Define the Standard Operational Procedures (SOP) for the environment
  • Excellent customer service skills to ensure interaction between IS & ND and the Thales user base is handled in a customer friendly manner
  • MSCA working towards MCSE (MCSE preferred)
  • Strong knowledge of Citrix (preferably hands-on experience)
  • Knowledge and experience with Netbackup, Blackberry Enterprise Server, configuring (Linux – Redhat preferred, and/or WIN)
  • Knowledge and experience with configuring SAN – EMC, 3PAR, IBM XIV
  • Excellent oral & written communication, interpersonal & leadership skills
22

IT Administrator Resume Examples & Samples

  • Champion service restoration through proper prioritization and escalation to appropriate 3rd party vendor and or internal Tier 3 support groups
  • Provide 7/24 On-Call support for server and network related service incidents and follow internal management escalation procedures when necessary
  • Define and review Operation Acceptance Tests and procedures and facilitate migration of the new / modified server and network based services into the production environment
  • Monitoring of customer Service Level Agreements, with respect to availability
  • Maintain service level of systems and network by proactive monitoring and performing maintenance of the production environment
  • Takes a proactive approach to staying informed about industry knowledge
  • Provide technical direction and assistance to junior staff members
  • Post-secondary degree in computer science, or equivalent work experience
  • 5-10 years of Windows server and or network related experience
  • Experience in administering Windows Server 2008+, Active Directory, Microsoft Exchange, Lync, VM Ware and VDI
  • Prior work experience in 24/7 escalation support will be desirable
23

Senior IT Administrator Resume Examples & Samples

  • 3+ years of enterprise IT support experience at a mid or large-size company
  • Exceptional customer service, interpersonal, oral and written communication skills
  • Proficiency in Casper Suite management system
  • Experience with Google Apps and back-office applications (SSO, Okta, Windows Active Directory) in addition to supporting Mac operating systems in a corporate domain
  • Ability to multi-task and establish priorities while having a passion to learn and improve IT in an innovative manner
24

IT Administrator Resume Examples & Samples

  • Technical Tier 2 support
  • Remotely and frontally internal Support for global organization (~2700 employees)
  • 2-3 years’ experience in technical or service desk support – hands on
  • Practical experience in Windows based systems: Win7, Win10
25

IT Administrator Resume Examples & Samples

  • Bachelor's degree in computer science or related technical field preferred but candidate will be evaluated based on overall experience and certification
  • 1-2 years of network administration experience (internships count)
  • Strong computer hardware/software troubleshooting abilities
  • Network dmin experience
  • Experience with configuring and maintaining firewalls, routers, access points and switches
  • Understanding of LAN/WAN protocols including TCP/IP, DNS, DHCP, VPN, etc
  • Experience with Windows Server Administration and Active Directory
  • Knowledge of managing virtualized environments including Microsoft Hyper-V and VMware
  • Knowledge of SAGE accounting software (SAGE 100/MAS 90) a plus
  • Working knowledge of EDI protocol a plus
26

IT Administrator Resume Examples & Samples

  • Prefer Associate's degree (A.S.) in Computer Information Systems or related field; technical school and two to four years related experience and/or training, preferably in military/Department of Defense (DoD) industry; or equivalent combination of education and experience
  • General knowledge of current computer hardware and enterprise software, which must include at least 3 years current experience in IT Administration and IT environments
  • Thorough knowledge of operating systems (Windows 7) filing systems and have troubleshooting skills
  • Excellent skills with Microsoft Office 2007, 2013 or latest
  • Ability to evaluate HW/SW requests and resolve issues, or be able to direct to appropriate IT personnel
  • Ability to document procedures and other IT related instructions
  • Demonstrated ability to service end user needs and provide quality service
  • Demonstrate a service-oriented attitude while executing job duties
  • Must be able to lift approximately 25 lbs
27

Senior IT Administrator Resume Examples & Samples

  • Responsible for SOX controls for the area. Be a pro-active individual who is a self-starter, self-motivated, ability to prioritize; and with data analysis and resolution skills
  • Effectively communicate with external and internal teams to deliver reports and updates
  • Review, analyze, validate, and submit Process Organization rules request from authorized signors to Produban Review, analyze, validate, and submit Profile mapping requests from authorized signors to IT
  • Review, analyze, validate, and submit RACF request from authorized signors to IT Security Administrator end to end user access to Intranet Portals, Host applications, and RACF by verifying that the requests have proper authorization and approval
  • Troubleshoot and support end users with access issues related to Core IT platform via remedy
  • IT preferred, data base knowledge, data manipulation, data reporting
  • Bachelors or Equivalent Experience
  • At Least 2 Years Specialized Knowledge
  • Excellent analytical and problem solving ability
  • Excellent communication and task management
  • Has a basic knowledge of SQL and is willing to advance current SQL skills
  • Strong MS office skills (In excel macros not required, but must be able to manipulate data using functions such as look-ups)
  • To be a pro-active individual who is a self-starter and has ability
28

IT Administrator Resume Examples & Samples

  • Skills on RHEL or CentOS
  • Mysql and postgresql administration skills
  • Bash scripting
  • Tcp/ip, network, routing, linux security
  • Web server HA
  • Database server HA for postgres or mysql is a plus
29

IT Administrator Resume Examples & Samples

  • Solid of IT Support experience in an Enterprise or Corporate Environment
  • Excellent Windows and MS Office Suite skills
  • Excellent PC hardware troubleshooting skills
  • Customer service focused with a willing to learn, “can-do” attitude
  • General networking and AV troubleshooting skills
  • Flexibility, multi-tasking, ability to deal with deadlines and high pressure situations
  • Excellent verbal and written communicator through all levels of the business
  • Good Apple Mac Knowledge / Experience (or willingness to learn)
  • Knowledge of Polycom Video Conferencing hardware and web conferencing (BlueJeans, Skype for Business, Adobe Connect) or willing to learn
  • Configuration and troubleshooting of smartphones iOS , Android , Windows
  • VOIP Telephone systems
30

IT Administrator Resume Examples & Samples

  • Ensures proper incident management via supported ITSM solution, assists with supporting local information and telecommunications technologies and related equipment
  • Assists with installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company standards policies and procedures
  • Maintain operational readiness by resolving local network and communication issues
  • Maintain and support local Cisco VoIP telephones and related equipment
  • Assist in the maintenance of the local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures
  • Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures
  • Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster
  • Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards
  • Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures
  • Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards
  • Works closely with senior Network Administrators, and Group IT Managersin determining future IT needs at the local business location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives
  • Minimum 4 years relevant experience in network and PC support for a multi-site business environment
  • 0 to 1 year experience supervising or managing IT personnel
  • Familiarity with cost accounting, budgeting, and forecasting
  • Uses professional concepts; applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
  • Normally receives minimal instruction on routine work, General instruction on new projects or assignments
  • Advanced knowledge of Microsoft Windows 7 Enterprise
  • Working knowledge of Microsoft Windows, 2008R2, 2012R2 Server and Microsoft Active Directory
  • Working knowledge of the Microsoft Office Suite, and O365
  • Working knowledge of HP servers, workstations, and storage products
  • Working knowedge of iphone and ipad configurations for enterprise usage
  • Basic knowledge of Cisco Internetworking products
  • Basic knowledge of Cisco Unified Communications
  • Ability to convey technical concepts and ideas to non-technical personnel
  • Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures,standards as well as industry best practices
  • Practical knowledge of standard business practices
  • Ability to work with minimum daily supervision
  • Ability to work both collaboratively as a team player and independently as required
  • Demonstrate a high degree of patience with an ability to work with all levels of management and staff
  • Ability to learn new technologies and systems quickly
  • Demonstrate strong time management skills and consistent follow through
  • Ability to prioritize workload, especially under pressure
  • Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required
31

IT Administrator Resume Examples & Samples

  • Administer MS IIS
  • Work closely with the other Middleware Application Server Administrators to ensure consistency across products / processes
  • Work closely with the Operating Systems sections to understand their virtualization techniques and IIS topologies to ensure both groups understand and agree on topologies and virtualization strategies
  • Work with developers and quality engineers to troubleshoot application performance improvements, bottlenecks, and application issues
  • Work with the Infrastructure team to ensure appropriate firewall rules, content switch load balancing and validation rules, and reverse proxy mappings and rules are implemented correctly
  • Work with monitoring tools and Enterprise Services Management team on trending metrics, capacity planning, alerting, and charge back reporting
  • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or
  • Associate's degree in technical field, plus four years' related experience; or
  • High school diploma plus six years' related experience
32

IT Administrator Resume Examples & Samples

  • The support of the site employees in terms of IT problems
  • To ensure the IT services at the site
  • The installation of hardware and software
  • Troubleshoot and resolve hardware, connection, printer and software issues
  • The error analysis and if necessary corresponding escalation and tracking
  • The maintenance of the inventory and documentation of the realized installation
  • To monitor the infrastructure components and the data saving
  • Update network applications as required
  • University degree in information technology
  • Very good knowledge of the current Microsoft client and server operating systems
  • SQL and MySQL database configuration and administration experience
  • Knowledge in the actual network technology and its services
  • Windows Server 2008, 2012, DNS, DHCP, AD experience
  • Solution and customer oriented as well as independent working
  • Innovative and open minded person
33

IT Administrator Resume Examples & Samples

  • JDE Purchase Order entry, AP processing
  • Service Request entry & follow up
  • Incident Management Escalations & follow up
  • IT Communications
  • S/W licensing Management licensing
  • Client Asset Management
  • 5+ years in a Corporate setting
  • Highly organized with strong attention to detail, and ability to manage multiple priorities
  • Moderate to strong skills with Microsoft Office (Excel, Word & PowerPoint)
  • Familiarity with Branches and Branch procedures is a plus
34

IT Administrator Resume Examples & Samples

  • Requires at least 5 years of experience administration of various IT hardware, software and network solutions, analyzing systems and requirements, experimenting and testing, performing vulnerability assessments, and developing/integrating complex IT solutions
  • Requires at least 5 years of C2/ISR Systems experience w/emphasis on TBMCS, TACLAN, GCCS-J, PEX, or other mission systems
  • Compliance with DoD Instruction 8570.01-M, IAT Level-2 certification is mandatory: CCNA-Security or higher
  • At least 5 years of experience with VMWare and its related components, or similar COTS or open source products
  • Exceptional oral and written communication skills is required
  • Troubleshooting skills, a desire to learn, and willingness to take on responsibilities is required
  • Experience in the installation, configuration and security of multiple desktop and server operating systems
  • Experience with Windows 2008/2012 Server, Linux, Red Hat, Veeam Backup & Replication, Splunk
  • Proficiency in one or more of the following scripting methodologies highly desired: Powershell, Bash, Kshell, or other
  • Experience maintaining, configuring, troubleshooting NetApp and other SAN/NAS storage appliances
  • Experience in a supporting IAVA remediation, desktop/server support
  • Superb knowledge of TCP/IP fundamentals, sub-netting, multicast, unicast traffic, routing, protocols, and other networking fundamentals to include but not limited to strong experience configuring switches and routers is required
  • Extensive experience configuring and troubleshooting Cisco routing and switching devices required
  • Experience and knowledge that demonstrates competency with network design, operational support, hands-on implementation, configuration and trouble-shooting of multiple networking platforms and hardware devices is required
  • Experience with various encryption devices such as VPN’s, TACLANES, Firewalls, Proxy Servers, and other boundary devices is required Experience with COMSEC fill devices is required
  • Knowledge of VoIP protocols H323/SCCP/RTP/QoS/SRST/MGC/SIP desirable
  • Experience working in a tactical environment, alongside military or DoD personnel, is highly desirable
  • Familiarity with SATCOM and radio platforms required
  • Experience with DoD Configuration Management, Information Assurance and Systems Lifecycle Management processes
35

IT Administrator Resume Examples & Samples

  • Primary first line support for IT related matters supporting the business
  • Design, installation and maintenance of network equipment (hubs, switches, routers, etc.)
  • Install, upgrade, and maintain all server software (operating systems, database, web servers etc.)
  • Monitoring and maintaining of all computer systems (servers, storage etc.) and networks
  • Installation and maintenance of all antivirus and network security protection
  • Development, implementation and management of company backup protection plan for servers and user’s data
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Setting access on file resources, databases, etc
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation
  • Installing and configuring computer hardware operating systems and applications
  • Installation and maintenance office IT equipment (printers, fax, copy etc.)
  • Prioritizing and managing many open cases at one time
36

IT Administrator Resume Examples & Samples

  • Perform all duties in regards to System Security Administration (SSA)
  • Ensure LAN capabilities are maximized through effective network administration, high levels of systems security and a timely, reliable, accurate systems recovery program
  • Work with the organization to develop strategic planning recommendations through the use of progressive integrated information systems
  • Develop and maintain system recovery procedures and disaster recovery plans
  • Develop and maintain a documented systems procedures/user manual
  • Support Communication devices including cell phones, phone system, pagers, and 2 way radios
  • Maintain and support front office systems including: Trans4M, Ideas, Positive Pay etc
  • Perform internal audits (SOX,TS,ISO)
  • Review and adhere to Mississauga Seating Systems’ health and safety, environmental, and quality standards, operating procedures, policies and forms
  • Other Duties as assigned
  • Minimum of 5 years’ experience in Information Systems with a strong manufacturing background, preferably in the Tier 1 OEM automotive parts industry
  • Minimum of 2 years' experience working with SAP
  • Project management experience required
  • Results oriented, well organized, strong communication and interpersonal skills, multi-tasking, and attentive to details
  • Ability to communicate effectively and work both independently and well with others
  • Should possess an in-depth knowledge of the majority and a working knowledge of the remainder of the following technical areas
37

Senior IT Administrator Resume Examples & Samples

  • Work with business unit to ensure that their IT requirements are documented, understood and requested in a timely manner for new construction projects
  • Arrange for new PCs and Accounts for new users, arrange for correct software for users, security groups, drive access and arrange recovery of IT Assets
  • Manage the deployment and recovery of Mercury rapid site connectivity solutions
  • Experience with use of IT systems such as Microsoft Office, Web based reporting tools etc
  • Experience of Construction methods, processes and business structure is desirable
38

IT Administrator Resume Examples & Samples

  • Responsible for day-to-day system administration (creating, configuring, building, deploying and managing SCCM systems). Utilizes System Center Operations Manager (SCOM) to monitor all systems and provide weekly reports to management
  • Builds server operating systems images appropriate to meet the requirements of various projects. Deploys server operating systems (such as new Commercial Off-the Shelf (COTS) and Line of Business (LOB) applications)
  • Develops automated processes using scripting technologies (such as PowerShell, WMI, VB Script)
  • Recommends, schedules and implements server/application upgrades and repairs. Applies software updates (patch) servers and workstation software both COTS and LOB applications. Ensures that all upgrades are appropriately integrated into existing networks (e.g., integration between SCCM and Remedy)
  • Collaborates with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Works with executive team members, decision-makers and stakeholders to define business requirements and system goals and identify and resolve business systems issues
  • Performs preventive maintenance by benchmarking tuning server hardware and software for optimal system performance
  • Handles elevated server, application and hardware trouble tickets in accordance with Service Level Agreements (SLAs). Escalates critical issues and resolution to management
  • Conducts research to assess innovative computing technologies. Offers recommendations as to the feasibility of implementing system enhancements, third-party applications, hardware and services and technology-based policies and procedures
  • Performs ongoing server and security audits. Assists in the establishment of distributed systems and application security controls to ensure information contained on distributed systems environment is secure and protected where required
  • Assists in writing technical and operational management documentation (system design and engineering documents, operational runbooks, etc.)
  • Bachelors Degree in Computer Sience, Management Information Systems or related technology field and 3-5 years experience in Software Distribution Technologies including Packaging Application into MSI and
  • 3-5 years deploying applications via Short Message Services (SMS)/ System Center Configuration Manager (SCCM) and/or an equivalent combination of education experience required
  • Microsoft Certified Desktop Support Technician (MCDST), preferred
  • Microsoft Certified Technology Specialist (MCTS) for SCCM, preferred
  • Basic knowledge surrounding Storage Area Network (SAN) technologies
  • Basic skills using Microsoft SQL 2005/2008
  • Strong Scripting knowledge (PowerShell, VBScript, WMI)
  • Excellent knowledge of Windows XP/Windows 7
  • Knowledge of Microsoft Active Directory and Windows 2003/2008 server
  • Strong Troubleshooting mindset
  • Ability to lift and transport up to 75lbs of hardware (servers, peripherals, etc.)
39

IT Administrator Resume Examples & Samples

  • Working and support other sites in Europe ,USA etc
  • 1-2 year’s experience support Windows and high Linux environments
  • Working with CentOS, Redhat, Ubunto Linux , win servers 2008/2012/2016
  • Knowledge in DNS , DHCP, TCP-IP , networking
  • Team work , Service oriented ,knowledge sharing , organized and has documentation skills
  • Good English language skills –a Must
  • MCSE or MCITP/CCNA -advantage
40

IT Administrator Resume Examples & Samples

  • Fantastic communication skills
  • Previous experience on an IT service desk or a customer support environment
  • An interest in IT systems (desirable)
  • Experience using NHS systems i.e. NHAIS/PCIS (desirable)
41

IT Administrator Resume Examples & Samples

  • Set up and maintain basic network operations, including assembly of network hardware and provide assistance to the IT Director
  • Set up personal computers and laptops for employees of IES and create new user accounts
  • Provide first and second level telephone support and problem resolution
  • Install and test necessary software and hardware
  • Hardware supported will include: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems
  • Upgrade network hardware and software components as required
  • Install, upgrade and configure network printing, directory structures, and security rights
  • Provides users with network, PC and software technical support
  • Responds to needs and questions of users concerning their access of network resources
  • Perform network troubleshooting to isolate and diagnose common network problems
  • Monitor system backups
  • Ensure company phone system and computers are in working order
  • Occasional travel to support remote sites as required
  • Ability to provide support remotely after hours when required
  • Must possess at least a High School Diploma or GED equivalency (Associate’s Degree in IT Field preferred)
  • Technical certifications: MCP, A+, MOUS, MCDST or CCNA preferred
  • Must possess a minimum of one (1) year of IT experience in a Windows environment
  • Understanding of networking operating systems, topologies, security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications
  • Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware
  • Experience with a IT organization with multiple locations
  • Must be proficient with Microsoft Office and Windows 7
  • Entry level programming skills (SQL preferred)
  • Must be able to manage multiple tasks/projects simultaneously and work independently
  • Must meet Company minimum driving standards
42

Cary-it Administrator Resume Examples & Samples

  • Network Management
  • Bachelor’s Degree in Information Technology and a minimum of 3 years of related job experience OR
  • Associates Degree and a minimum of 7 years of related job experience OR
  • High School education/GED and a minimum of 11 years of related job experience
  • Ability and willingness to work off-hours, as required
43

Lead IT Administrator Resume Examples & Samples

  • Represent corporate IT department in meetings with local leadership
  • Provides day-to-day technical support to employee’s desktop systems software & hardware
  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment
  • Maintains passwords, data integrity, and file security for the desktop environment
  • Communicates highly technical information to both technical and non-technical personnel
  • Recommends hardware & software solutions, including new acquisitions and upgrades
  • May participate in the development of information technology and infrastructure projects
  • Supports server, network, and desktop based software and applications
  • May participate in technology needs analysis
  • Rolls out hardware and software to ensure optimal deployment of resources
  • Provide initial response and manage problem resolution process for outages and problems
  • Manages escalation process to the Sr. Director, IT Operations or IT staff as required
  • Requires after hours (weekend & evenings) support for upgrades/problem resolution and some project work as well as rotating On-call status
44

Site IT Administrator Resume Examples & Samples

  • Provides IT desktop support to Call Center employees and Agents
  • Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT
  • Promptly escalates high level outages to corporate Support, and assists with resolution
  • Performs coordinated tasks associated with Corporate IT projects affecting site
  • Attends meetings with Corporate IT and conference calls with remote IT personnel
  • Maintains IT documentation of processes and applications
  • Assists corporate IT with enforcement of IT policies and security auditing
  • Handles local technology administration, including working with local vendors, contactors, and service providers
  • Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation
  • 2 year degree in a technical field or equivalent experience
  • 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users
  • In-depth knowledge of Windows operating systems and experience with a wide variety of software applications
  • Experience installing/troubleshooting PC/server hardware components
  • Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies
  • Broad experience with Imaging of Windows PC using a variety of tools
  • Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone
  • Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc
  • Ability to read, write, and verbally communicate in English at a proficient level
  • Excellent motivation, dependability, accountability, and punctuality
  • Ability to lift and move goods weighing up to 30 pounds
  • Schedule flexibility, Overtime and after-hours on-call availability
45

IT Administrator Resume Examples & Samples

  • Ensure the efficiency of All Shanghai/Beijing/Dalian 3 offices network connection
  • Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)
  • Provide end user technical support for employees located in Shanghai/Beijing/Dalian
  • Distribute hardware and create user accounts for new employees
  • Maintain IT asset data (serial numbers, software keys, locations, etc.)
  • Shipping, recycling, and disposal support of computers, peripherals
  • Manage hosted PBX configuration and distribution of VOIP phones
  • Assist in the management of IT applications (Google Apps, intranet, Egnyte, etc.)
  • Communicate with US and European team
  • Help on various Veeva commercial and R&D product performance testing
46

IT Administrator Resume Examples & Samples

  • Site Support Duties
  • Basic hardware and software Incident resolution for on-site and remote users within the defined Service Level Agreements utilising standard remote control tools. Escalating as required
  • Monitoring the service management tool and updating as incidents are progressed or resolved
  • Diagnose and troubleshoot hardware and software issues
  • Carry out hardware installation, moves, adds and changes as directed
  • Software installation using software deployment tools
  • Provision of VIP Executive support, including basic hardware/software/mobility incidents
  • PC lifecycle administration using Service Management software
  • Network support including cable tracing, patching and basic troubleshooting back to the switch
  • Deliver project work under guidance when agreed
  • Comply with Desktop Good Working Practices and wider Thermo Fisher Scientific Quality Management processes
  • Identify opportunities for Continuous Service Improvement (e.g. Shift Left)
  • Present an effective, helpful and professional Thermo Fisher Scientific presence to our customer
  • Assists in creation of documented standard processes and procedures for all aspects of Desktop Support including reviewing and maintaining the Knowledge Base articles
  • Adhere to all IT policies and procedures, including those for security, Data centre standards, desktop standards, etc
47

IT Administrator Resume Examples & Samples

  • Support NextGen CAP Project Management Office(PMO)
  • Support NextGen IT related administrative tasks
  • Communicate with Local & Regional Project team
  • Ensure that demand & project documentation in the relevant repositories is kept up-to-date
  • Build insight into business processes and prioritize topics based on their business impact to drive successful project delivery
  • IT & OA background preferred
  • Good skills in Microsoft Office Tools
  • 4 years university
48

IT Administrator Resume Examples & Samples

  • At least 3 years experience' as an Administrative Assistant on IT projects
  • Proactive - consultant needs to be able to proactively support the project team
  • Good attitude - consultant should demonstrate a positive attitude and be able to work in a team environment
49

IT Administrator Intern Resume Examples & Samples

  • English: B2/C1 level
  • Solid knowledge of MS Excel
  • Interest in Human Resources
  • Very good attention to detail
  • Solid communication skills
50

Mission IT Administrator Resume Examples & Samples

  • Minimum of five years experienced providing IT services on multiple OS platforms for Microsoft and Red Hat required
  • Working knowledge of Performance Flight Planning Software (PFPS) and Improved Many on Many (IMOM) required
  • Must be able to identify, analyze and troubleshoot a wide range of complex technical computer and network related problems effectively and efficiently
  • Ability to prioritize and manage multiple projects across the team
  • Experience in developing Standard Operating Procedures, Tactics, Techniques , and Procedures for Integration & Testing and Operational assets
  • Experience providing IT support to USSOCOM weapons systems
  • Demonstrated knowledge of Command & Control systems, Radio Frequency and Datalink communications is highly desired
  • Must possess knowledge of SIPRNET and NIPRNET networking hardware and software procedures
  • Demonstrated knowledge of SADL and PRC-117G radios, crypto loading, and radio/crypto configuration
  • Knowledge of development, testing and documentation procedures for in-flight systems is highly desired
  • Understand relational database structures and possess knowledge of basic SQL commands
  • Possess knowledge of and experience applying computer security policy, procedures, and protective measures
  • Excellent communication skills; shows tact, effective listening skills, follow through, is detail-oriented and organized
  • CompTia Security + certification required
  • MCSE/RHCE or other advanced certification desired
  • ITIL v3 Foundation certification highly desired
51

IT Administrator Resume Examples & Samples

  • Provide PC hardware and software support via phone, remote diagnostics, and in person to in-house employees
  • Works with end-users in analyzing, troubleshooting and resolving hardware/software and basic network support issues
  • Install, administer, and troubleshoot computer hardware, software and peripherals on site and remotely
  • Builds and images systems for deployment
  • Maintains call logs and solutions in Help Desk database
  • Work with other team members and on support issues as needed
  • Provide quality customer care in a fast and efficient manner
  • Able to work independently and proactively in a business environment. Detail oriented with good planning and organizational skills
  • The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include those required to view and use computer screens
  • Job is typically performed in a normal office environment. While performing the duties of this job, the employee may be exposed to fumes or airborne particles in other work areas
52

Local IT Administrator Resume Examples & Samples

  • Work as local IT administrator for maintaining and improvising the existing IT hardware
  • Installation / upgrading and maintenance of existing servers and configure hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/ operational requirements
  • Ensure that the future IT hardware needs of the organization are planned and implemented in cost effective and timely manner
  • Trouble shooting of CISCO networking problems and maintain the network
  • Coordinate with the external IT service providers
  • Create and implement new system standards & system related policies with the changes in the IT environment and ensure the effectiveness of existing policies
  • Ensure that all the existing computers and notebooks are having the latest security and software updates which are rolled out by the central IT, to have the maximum uptime of the IT infrastructure
  • User troubleshooting and complaint management in respect to hardware and software
  • To interact with the central IM team and address the problems and requirements of the local users
  • Assist Head IT and Organization leaders as well as Leoni central IM team with timely analysis, reports and information as required
  • To work towards bringing in the latest IT developments and application and promote more use of digital solutions and processes
  • To create and monitor the SAP users and address the authorization needs using the GRC tool based on the central Authorization concept of SAP
  • Degree / Diploma in Computer Engineering
  • Certification course for CISCO hardware maintenance
  • Around 4/5 years of experience as Local IT administrator
  • Experience of coordination with support team at different locations would be a great advantage
  • Must have handled projects of modification / expansion of passive networking
  • Preferably understands demands in a MNC organization
53

IT Administrator Resume Examples & Samples

  • Three or more years of experience working as an IT Administrator in an corporate environment
  • Proven ability to setup, install, configure, and troubleshoot Windows and Mac operating systems and applications
  • Experience configuring and troubleshooting laptop, server, and peripheral hardware
  • Familiarity with setup, install, and configure of Android and iOS devices
  • Solid understanding of network switches, routers, and firewalls
  • Individual must be self-motivated with the ability to work independently
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
  • Experience creating documentation, “how to” articles, and/or equivalent
  • Proven troubleshooting abilities with a strong customer service orientation
  • Ability to effectively prioritize and execute tasks, be organized and manage your time
  • Strong sense of teamwork and collaboration
  • Ability to exercise good judgement
54

IT Administrator Resume Examples & Samples

  • Provide technical support for all users. This includes
  • Troubleshooting issues
  • Assisting users in installing applications
  • Be point of contact for the IT Help Desk. This includes
  • Ensuring that tickets are completed in a timely manner per the helpdesk policy
  • Ensuring that all assigned tickets required fields (location, component, etc.)
  • Assist other members of the IT department in troubleshooting their tickets
  • Ensuring that closed tickets have appropriate information attached
  • Creating, modifying and deleting
  • User Accounts
  • Phone accounts
  • Voicemail
  • VPN accounts
  • Setup and configuration of desktop systems for users such as
  • Network Drives
  • Printers
  • Mobile devices
  • Setup, configuration and troubleshooting of phone systems
  • VoIP phones
  • Video Conferencing
  • Proactively ensuring that users systems are running the latest versions/patches of software both for operating systems and applications. -Inventory management of
  • Hardware (PC’s, Mac, Servers, other peripherals)
  • Software (License management)
  • Support and maintenance of network printers and Fax machines -Ensuring that conference room IT systems are maintained and in working order
55

IT Administrator Resume Examples & Samples

  • Designs, secures, installs, monitors, maintains, and documents systems for day-to-day management of the company servers
  • Develops tools and maintains systems operations procedures, change control records and other required documentation and processes
  • Provides performance tuning, networking, system security, IO monitoring and analysis and troubleshoots all aspects of the operating environments
  • Analyzes security, administers and maintains security audits and reports of sever access and activity; participates in disaster recovery planning per corporate guidelines
  • Coordinates, builds and tests large-scale, high availability, high transaction volume systems; documents architecture, design, procedures, checklists and other system related information
  • Provides system-wide, cross functional team management
  • Collaborates with IT and system user management to assess network capacity needs
  • Oversees the installation, support and maintenance of server upgrades, maintenance fixes and vendor-supplied patches
56

Local IT Administrator Resume Examples & Samples

  • To manage and support the Conti Infrastructure including routers, servers, switches, phones, desktop and laptops
  • To provide support and resource tracking using HPSM, HPAM, MobileIron, Landesk
  • To monitor and track network stablity and performance
  • User Help Desk (HP Service Manager, ESS, SSP6)
  • To participate and support on IT audits
  • Information technology or technical education (vocational training or university degree)
  • More than 3 years of professional experience managing IT projects or similar position
  • Advanced project management skills
  • In depth knowledge of vmware environment
  • In depth knowledge of Cisco devices
  • To manage Microsoft software (windows server 2008 or 2012, windows 7, Microsoft office)
  • Fluent in English, strong communication skills
  • Results orientation, assertiveness, resilience
57

IT Administrator Resume Examples & Samples

  • Provide 1st level troubleshooting support for Incidents reported related to IT systems and IT services
  • Accurately document all calls using call tracking system
  • Escalate and route calls and tickets to second level support per defined processes
  • Process service request tickets for account administration
  • Contribute as a global team member, or lead team member, to deliver enterprise solutions
  • Follows established guidelines for Priority 1 incident escalation
  • Coordinates support activities with (e.g. Solution, Infrastructure, and Development) to ensure the solution meets business expectations
  • Provide high quality service via phones, e-mails and faxes as a receiver and caller for supported applications and technologies
  • Meet commitments to customer
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
  • Effectively deal with job stress, angry callers, and upset customers; use the most appropriate way to communicate with different behavior types on the telephone Apply the elements of building positive rapport with different types of customers over the phone
58

IT Administrator & CM Resume Examples & Samples

  • Enjoy working in a team to solve complex issues
  • Ability to adjust to changing priorities
  • Proactive, self-motivated and willing to learn
  • German could be an advantage
59

IT Administrator Resume Examples & Samples

  • 30% - IT Liasion/Site Contact - Manage Ft Dodge’s technology assets (new purchases, exchanges, and disposals)
  • 30% - Site User Administration - Receive and process requests from employees for adding, terminating or changing user access to IT systems and phones
  • 1+ Years of experience in a customer service role
  • Proficient in Microsoft Word, Excel, and Outlook
  • 2+ Years of experience in information systems, software application technology, and technology
  • Ability to work effectively in a matrixed organizational structure
  • Ability to take initiative in ambiguous situations
  • Associates / two year technical degree in technology and information systems
  • Experience effectively balancing local needs and corporate requirements, prior
  • Ability to identify and implement process improvements
  • Strong organizational skills, with attention to detail and appropriate follow-up
  • Ability to prioritize competing demands and handle a multitude of urgent tasks
  • Ability to effectively communicate with different levels of the organization
60

IT Administrator Resume Examples & Samples

  • Purchasing and maintenance of all IT- and telecom hardware and software for German facility 
  • Maintaining, support of mobile devices, video conference (and webex sessions) and interoperability to core software platforms 
  • 1 st level support for Germany (58 clients) 
  • 2 nd level support for Russia (6), Croatia (5), Poland (11) and Romania (14) 
  • Coordination of 3rd level support in France 
  • Administration of networks in Ismaning and coordination of infrastructure abroad (36) with remote access 
  • Performing regular backups in Germany including recovering planning 
  • Licensing management 
  • Preparing IT instructions for the region and monitoring of execution 
  • Monitoring data security (firewall) and data protection 
  • Implementing IT infrastructure (WLAN & LAN) software with interfaces to core applications (ERP, Order Management, Business Analytics, other SW applications like collaboration tool etc.) 
  • Very close collaboration with HQ IT for all services and solutions 
  • Coordination of extern IT HW and SW and services suppliers 
  • Supporting office management (e.g. staff meeting webconferences etc.)
61

IT Administrator Resume Examples & Samples

  • Perform tier1 and tier2, diagnostics, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, tickets and/or e-mails regarding desktop problems
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
  • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
  • Perform installs as well as Move Add and Changes on desktop Phones
  • Troubleshoot mobile phone issues
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • If necessary, liaise with third-party support and PC equipment vendors
  • Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Write technical specifications for purchase of PCs, desktop hardware and related products
  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience A+ and or MCSE Preferred
  • Excellent technical knowledge of PC and desktop hardware, including DELL, Compaq
  • Excellent technical knowledge of PC internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current protocols, operating systems, and standards, including Windows 2000, Windows XP
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Effective interpersonal skills and relationship-building skills
  • Understanding of the organization’s goals and objectives
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer-service orientation
62

IT Administrator Resume Examples & Samples

  • Provide Helpdesk Support through Zendesk tickets for AdRoll's end users in both your local office and in remote offices
  • Provide meeting support and Video Conferencing Support to A-Team Exec's for business critical meetings. Also, support the AV requirements for our monthly Global All Hands events and other large meeting events
  • Asset Management and Procurement. Assist with inventory procurement and control
  • Monitor the IT slack channel and provide support and guidance as needed
  • You have a great understanding of OS X and all the bells and whistles that go with it. We are an Apple shop
  • Understanding of Networks and how they work with particular focus on Meraki' and Aruba's environment
  • Experience with Active Directory and integrating it with other software solutions
  • Knowledge of AV and Video Conferencing hardware and software
  • Chromebox for Meetings and Hangouts experience
  • The confidence to think on your feet and solve for a problem quickly and to tight deadlines
  • Being current on the latest IT trends and technologies to help guide the direction of the team is important
63

Senior IT Administrator Resume Examples & Samples

  • Plan, select, configure and test server hardware, software, local area network and wide area networks and install, configure and upgrade servers according to policy and system requirements
  • Install, configure and upgrade new and existing application software and recommend the changes to the system including upgrading of software
  • Create and maintain user accounts by determining and verifying access requirements
  • Develop and implement a back-up and recovery policy and assist with the back-up of important files
  • Perform system monitoring and analysis and performance tuning and identify problems and offer potential solutions
  • Configure a secure system by planning, coordinating and implementing network security measures
64

Senior IT Administrator Resume Examples & Samples

  • Design, implement and monitor protection for IT Infrastructure and Intellectual Property
  • Architect and deploy cyber security systems that implement the requirements of corporate policy
  • Work with the local studio’s IT department to ensure that
65

IT Administrator Resume Examples & Samples

  • Work with the FSSC to ensure that their IT requirements are documented, understood and requested in a timely manner for new construction projects
  • Work with the FSSC managers and staff to keep up to date with business requirements and communicate IT matters and updates on IT Projects
  • Ensure that Service Desk and directories are kept up to date with new site set-ups and closures
  • Liaise with the business and advising on appropriate phone and data set ups (based on published IT recommendations) for new sites, and ensuring these are ordered and delivered when required via Kier IT or its external providers
  • Strong interpersonal skills and can convince, reassure, persuade and negotiate as appropriate
66

IT Administrator Resume Examples & Samples

  • Monitor systems and applications, verifying the integrity and availability of production hardware, server resources, network availability, voice circuits, security events, and verifying completion of scheduled jobs such as backups
  • Respond to monitoring alerts, escalate incidents to internal subject matter experts and service providers, utilizing IT service management tickets to track status and document root cause
  • Performs software installations, upgrades to operating systems and layered software packages
  • Follow operating procedures to complete after hours maintenance on Builders FirstSource systems
  • Create system and application support documentation for sharing troubleshooting information within team
  • Provide technical support for internal customers
  • Build strong working relationships with all technical teams
  • Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
  • Other duties may be assigned
  • Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time
  • May be required to occasionally lift, carry, push, pull, or otherwise move objects up
67

Seasonal IT Administrator Resume Examples & Samples

  • Excellent work ethic, positive attitude and sense of urgency
  • Ability to work with users at many technological levels
  • Windows Operating systems – Windows XP, Windows 7, Windows 8.1, Windows 10
68

IT Administrator Resume Examples & Samples

  • Re-Imaging Computers
  • Desktop support
  • Network troubleshooting
  • Phone System support
  • Conduct/maintain inventory of IT related equipment
  • Set up sales centers/construction offices with Internet & Phone in a timely manner
  • Assist in set-up/maintenance of interactive sales centers
  • Assess office and field IT needs and coordinate office supply orders accordingly
  • Coding of basic G&A invoices for approval by managers
  • Excellent PC knowledge and software literate
  • Proven ability manage tasks to meet established deadlines
  • Strong organizational skills, including planning, scheduling and follow-up capabilities
  • Proven ability to adhere to established privacy and security policies
69

IT Administrator Resume Examples & Samples

  • Implement, maintain, and upgrade applications, servers, routers, management tools, and security
  • Provide general maintenance tasks, troubleshooting, and computer repair
  • Provide desktop support for all users on MS application and industry applications
  • Perform regular and on-demand system backups and recoveries
  • Administer the corporate LAN and wireless LAN
  • Coordinate and integrate nationally with the other DLR Group offices and IT Managers
  • Be able to self-manage in a fast paced environment
  • 7-10 years of design and implementation skills for corporate infrastructure using Microsoft technologies
  • Ability to work cross-functionally with other technical teams
  • Expert communication skills, both verbal and written
  • Experience with Microsoft Office 365, SCCM and SharePoint
  • Experience with networking as it applies to Microsoft technologies and architecture
  • Proactive, independent thinker possessing a high attention to detail
  • Bachelor’s degree preferred; will consider a combination of experience and education
  • Experience using industry software such as Revit, SketchUp, and rendering software
70

IT Administrator Resume Examples & Samples

  • Apprenticeship IT specialist – system integration – or comparable know-how
  • Know-how in high availability solutions on basis of Microsoft Cluster Solutions
  • Good knowledge in the ERP systems
  • Knowledge at CITRIX environments (XENAPP)
  • Excellent expertise in Microsoft Active Directory, Exchange 2012 and Windows Server 2012
  • Experience with MS SQL Server environment and virtual systems
  • Minimum bi-lingual (English is an asset)
71

Senior IT Administrator Resume Examples & Samples

  • Administration of IT systems mainly in a Windows environment
  • Provide technical support to end users
  • Setup of new workstations and systems
  • Automated deployment of software
  • User management with Active Directory
  • Operation and maintenance of backup and archival procedures
  • Evaluation of new systems for purchase recommendations
  • Scripting and automation
  • VoIP systems, Linux, WPKG, Python
  • Previous experience in the Visual Effects would be ideal
  • Motivated, flexible, willing to learn, ability to work self-responsible on IT projects as a member of the team
  • Desire and passion to learn, be better, and help others around you improve
72

IT Administrator Resume Examples & Samples

  • AEM & Analytics User management
  • Translation Management
  • Mailing list management
  • Dark Site Management
  • Responding to queries or issues with people’s logins or permissions, being able to solve the issue in a timely manner
  • Creating User groups – setting permissions by market, region, company – maintaining a consistent naming convention
  • Keeping a record of all users along with their respective permissions – keeping this up to date and communicating it with senior management
  • Mailing List management - Take ownership of this and improve the process
  • Dark Site Management - Working with supplier and Regional Engagement Managers to prioritise dark site work
  • 3 years of relevant user management experience
  • 1 year of relevant experience with a CMS such as AEM, TeamSite or similar
  • 1 year of relevant experience working on a large scale digital transformation
73

IT Administrator Resume Examples & Samples

  • Work with the telephone technician to learn the technical operations related to the existing NEC PBX and its related systems with an emphasis on peripheral systems such as Voice mail, Automatic Call Distribution, call logging etc
  • Serve as backup technician for the telephone system
  • Work with the telephone technician to interface communications servers with the NEC PBX
  • Bachelor’s degree in Computer Science, Information systems, or a related field. Experience may substitute for education on a year-for-year basis
  • 5 years of experience in network cabling, computer network wiring, networks and computer operating systems
  • Physical condition conducive to performance of labor tasks which include, but are not limited to: bending, reaching overhead, stooping, lifting as much as 70 pounds, climbing ladders and identifying colors of wiring
  • Must have demonstrated the ability and willingness to work without supervision
  • Must have demonstrated the ability and willingness to keep a flexible schedule and be reliable
  • Willingness to work flexible hours as required by varying work circumstances
  • Willingness to travel to training sessions and seminars. This may require driving and flying
  • Willingness to go to training classes that are related to the job
  • Experience with configuring servers
  • Experience in the telecommunications field
  • Certifications in computer or telecommunications fields
74

IT Administrator Resume Examples & Samples

  • Proven technical accreditation including, but not limited to MCP AD, MCP WIN 7
  • Knowledge of virtualization technologies
  • Extensive working experience of Active Directory Administration including Users and Computers and an understanding of Group Policy, DNS and DHCP
  • Maintenance of enterprise backups, including tape rotation
  • Extensive experience as a Desktop Engineer in a Windows OS environment
  • Extensive working knowledge of desktop computer operating systems, including MAC OS
  • Support experience with Microsoft Office
  • Understanding of current network hardware, protocols and standards
  • Understanding of Information Security principles
  • Good written and oral communication skills, including the ability to articulate project status reports and presentations to business stakeholders
75

IT Administrator Resume Examples & Samples

  • Identify and procure the hardware and software needed to satisfy user requirements
  • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises
  • Manage internal hardware inventory
  • Load appropriate software packages such as operating systems, basic software, networking components and office applications on Windows, MAC and Unix machines
  • Assist in the customization and adaptation of existing programs to meet users’ requirements
  • Provide telephone, in-person and online support to end-users
  • Provide basic troubleshooting skills on the day to day issues that arise on a local area network
  • Coordinate activities with network services and information systems groups
  • Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
  • Refer major hardware problems to service personnel for correction
  • Connect users to networks and provides initial training in facilities and applications
  • Administer e-mail and anti-virus systems
  • Rotate daily back-up media
  • Update and keep track of IT assets and asset assignments
  • Configure and maintain IP Phones and wireless access points
  • Assist in research and procurement of computer accessories and supplies
  • Take ownership of any problems that arise and ensure end customer satisfaction with resolution of issues
  • 1 year relevant work experience
  • Excellent network configuration and troubleshooting skills, particularly wireless
  • Experience with Windows automated provisioning
  • Experience with desktop firewalls and security
  • Experience with desktop virus detection and prevention
  • Experience with Windows domain services
  • Experience with basic server and workstation hardware troubleshooting
  • Strong interpersonal skills and ability to work one on one with employees and external customers
  • Can do attitude and ability to take ownership and drive results
  • Ability to make informal presentations
  • Some Linux skills preferred