Telecom Manager Resume Samples

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D Berge

Deon

Berge

35394 Lennie Isle

New York

+1 (555) 894 6198

35394 Lennie Isle

New York

Phone

p +1 (555) 894 6198

Experience Experience

Los Angeles, CA

Telecom Manager

Los Angeles, CA

Hermiston, Rath and Schimmel

Los Angeles, CA

Telecom Manager

Responsible for managing the budget and invoicing process with vendors to ensure an optimized process for tracking and paying the bills
Responsible for working tickets received in the ticketing system to resolve telecom issues, receive telecom orders and provide customer support
Train first level support on repairs and troubleshooting, and provide training documentation to internal support and end-users
Review new and existing contracts
Engage Unified Communications / Voice Engineering team as necessary for trouble escalation and project management
Responsible of acquiring quotes for telco and telecom service orders
Responsible for the management of traditional voice circuits, including PRI’s, T1’s, analog trunks, and SIP trunks

Houston, TX

Network & Telecom Manager

Houston, TX

Zieme-Denesik

Houston, TX

Network & Telecom Manager

Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Manage network change control process
Provide technical expertise as an escalation point for the Network and Telecom Team
Assist in the design of multi-server environments including IP address schemes, DNS, DHCP, Ether-Channel and Wireless systems
Manages staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. Hires, develops, evaluates, and makes authoritative recommendations in employee performance. Mentors and coaches junior staff members, and ensures their continued training on technologies and tools
Attends meetings with internal departments and vendors to ensure successful service delivery of all production activities and project deployments. Reviews, evaluates and participates in the Request for Proposal process in order to identify network and voice solutions that adhere to agreed standards. Maintains professional and technical knowledge by attending conferences and workshops and reviewing technical publications
Troubleshooting network hardware and software applications, telephones and security systems to resolve operational issues and restore services

present

Phoenix, AZ

Senior Manager, Telecom

Phoenix, AZ

Heller and Sons

present

Phoenix, AZ

Senior Manager, Telecom

present

Manage and develop both channel and vendor relationships. Work closely with other departments to implement cross discipline synergies
Assist in the development and management of West Monroe’s people, processes and offerings
Mentor and support professional development of departmental managers and supervisors. Role model for DaVita Mission and Values at local business office
Develop and implement processes and procedures for the Telecom organization and drive continuous improvement in these areas
Provide vision and guidance for enterprise voice and collaboration roadmap, assess emerging technologies, and provide strategic leadership for organization
Provide guidance and support for product and service development and implementation
Provide back up support to the team’s analysts and managers

Education Education

Bachelor’s Degree in Computer Science

Brigham Young University

Bachelor’s Degree in Computer Science

Skills Skills

Strong leadership and supervisory skills to manage a team of IVR and Telecom Engineers
Strong critical thinking skills and the ability to troubleshoot and isolate problems and process information in a fast paced environment
Ability to find technology workarounds to issues that cannot be resolved in a timely fashion
Strong understanding of the Avaya architecture and equipment including Definity equipment, Communications Manager, and Avaya Contact Center product suite
VoIP/QoS knowledge along with standard VoIP protocols - H.323, H.248, SIP, MGCP, SCCP, specifically on Avaya Systems
Experience working in a Call Center environment managing a team of IVR engineers responsible for the development and enhancement of IVR applications using standard SDLC methodologies, ranging in specification from enhancing the self-service experience, to leading the voice user interface design, development, performance tuning and customer feedback
Experience working with vendors and negotiating contracts to ensure services are met, and a thorough understanding of Avaya products, services and future platform roadmap including, but not limited to the Aura architecture, next generation PBX/ACD, Avaya CTI/IC (computer telephony integration)
Excellent verbal and written communication skills with the ability to interact with all levels of managers and end-users in the organization
Ability to multitask
Strong organizational skills with the ability to manage multiple projects and run operations at the same time

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Telecom Manager Resume Examples & Samples

Serve as primary liaison between Telecom team and campus end user community and leadership
Field and understand business telecom requirements and requests, and execute and/or dispatch technicians accordingly and within expected service levels
Manage internal tickets / workflow requests for telecom moves, adds, changes or trouble resolution
Oversee telecom technicians, ensuring optimal service delivery
Manage circuit orders, installs, repairs, deletions for all voice and data lines and circuits at all sites. Interface with Telecom vendors as required for the above actions
Process all Telecom invoices for service at all South East locations. Perform audits to verify continued need. Monitor payments to insure accuracy
Provide Telecom support for special projects, Award shows and Live shots
Utilize SRM+ to order supplies, equipment for all locations, i.e. headsets, desk phones, cable, etc. Order the installation of all voice and data cabling for installs at all locations
Engage Unified Communications / Voice Engineering team as necessary for trouble escalation and project management
Provision wireless products and services based on workflow requests received from wireless user community
Evaluate technical issues reported by wireless subscribers, and perform appropriate diagnostics / troubleshooting (engaging wireless carriers as needed)
Assist wireless subscribers with activations of newly provisioned wireless devices. Coordinate transition to new device for subscribers who upgrade with same wireless number
Help wireless subscribers understand, interpret, and follow Wireless processes and policies
Oversee fleet of active wireless loaner devices. Ensure that each device is provisioned with the proper wireless plan, and that each loaner is returned promptly with all component parts, and is in good working order for subsequent user
Manage onsite wireless inventory management including spare devices / accessories, blank SIM cards, batteries, and loaner devices. Ensure that an appropriate level of each needed item is on hand. Decommission older inventory as appropriate
Facilitate wireless recycling program. Coordinate and record regular donations to approved NBCU wireless recycling vendor. Track moneys received from this carrier, for completed donations
Identify opportunities for continuous process improvements
Facilitate project work as needed, including but not limited to Executive special requests, new device rollouts, carrier migrations, transition to new internal tools or processes
Be willing to assume responsibility for new or additional wireless operational tasks as they arise or evolve over time
5+ years of Telecom / Wireless management experience required
3+ years Cisco and Avaya PBX and voice mail administration experience required
Proven ability to manage resources, preferably telecom technicians, and meet or exceed customer expectations within established service level requirements
Maintain customer focus and professional demeanor in a fast-paced and often demanding environment
Be able to work collaboratively within shared processing queues / platforms
Establish a robust base of knowledge in the rapidly-changing wireless / mobile environment. Be able to adapt seamlessly to these changes as needed
Proficiency in Microsoft Excel, Word, and Outlook (Office 2010 environment will be used)
Ability to quickly learn web-based portals and processes
Work independently with minimal supervision when required. Prioritize and manage own workload
Experience within media entertainment industry, especially live broadcast company
Ability to learn and adapt in fast paced environment
Collaborative team player accustomed to working within and across groups
Ability to understand dynamics of work environment and related needs of the business, and how to execute on deliverables to meet needs

Manager, Telecom Solutions Resume Examples & Samples

Assess global operator Core / Edge / RAN needs in established and developing markets
Secure worldwide partnerships and customer / vendor relationships to support related in-house initiatives
Project management for in-house field trials
Drive overall design for solutions to satisfy in-house objectives
Recruit and mentor related in-house expertise

Senior Telecom Manager Resume Examples & Samples

Establish regular cadence of meetings with key client stakeholders and regional team leads to ensure alignment of program outcomes and deliverables with client’s goals
Discover and understand key success factors and impacts of CompuCom’s program as related to key stakeholders and regional team leads
Based on information and direction from client (as appropriate): assigns projects; delegates work, identifies staff level requirements, authorizes overtime, schedules off shifting and weekend work, oversees vacation scheduling, and approves vacation requests
Ensures that safe work practices are followed per local and corporate requirements and reinforces safety awareness
Understands terms of the contract and service level objectives (SLOs) to ensure fulfillment according to contract scope and requirements. Escalates issues related to possible deviations from the contract and out of scope requests for services
Ensures that associates receive and complete all training required for their job including safety and technical training as well as cross training (as appropriate and required) with others on team
Escalates issues to CompuCom and client management when appropriate and as required
Participates in root cause analysis exercises when needed. Ensures CompuCom actions are completed properly and on-time
Ensures all agreed work processes (both client and CompuCom) are followed and meet client quality expectations
Tracks, reviews, and takes action as needed on team metrics to continuously improve performance
Ensures all associates administrative tasks are completed on-time and correctly
Ensures process documentation is developed and updated as required
Identifies and delivers on opportunities for process and methodology improvements
5 – 10 years of relevant and related work experience including direct people management
Experience delivering IT services and solutions in a contract/outsourced environment
Ability to communicate (orally and written) in clear, concise, and understandable manner to both technicians and management
Proven ability to make decisions that balance cost, time, and customer requirements
Proven ability to solve diverse problems and deal with a variety of variables in situations that vary from highly ambiguous to concrete
Proficiency in prioritizing and planning at a team level
Ability to recognize team members’ skills gaps and needs required to achieve organization objectives
Skilled at coaching and leading staff development

Telecom Manager Resume Examples & Samples

Supports IT and resort management in any and all aspects of departmental operations
Acts as IT point of contact on coordination of projects and support issues for resorts
Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for staff members. Responsible for performance reviews
Daily supervision of staff, management of on-call schedule and coordination with help desk and other IT departments on a daily basis to ensure acceptable customer service levels
Works with corporate finance department resources to maintain and adhere to established budgets. Provide SME on carrier inventory and expenditure
Install, support and maintain (Moves/Adds/Changes) all on-site software and hardware to support local operations as described by company and departmental policies and standards
Hardware support for retail and hospitality operations as needed. This will include support of on-mountain systems
Plans and coordinates the procurement of equipment and software according to department standards and procedures
Maintains vendor relationships
Maintains relationships with key departments and departmental contacts as needed for implementation of projects and maintenance schedules

Telecom Manager Resume Examples & Samples

Manages a team of Engineers to ensure functional and organizational goals are achieved
Creates employee development plans; including annual employee evaluations; first line of contact to address personnel issues
Monitors system performance and ensures any troubleshooting and/or remediation is managed effectively and meets the needs of the organization
Responsible for planning, development, and implementation of policies and procedures that support the department
Responsible for managing the budget and invoicing process with vendors to ensure an optimized process for tracking and paying the bills
Assumes general telecom project and work management as well as for equipment maintenance, firmware upgrades and service packs to the telephony and IVR systems
Regular perform ongoing best practices and industry research to analyze trends and identify opportunities to improve the level of service and reduce cost as appropriate
Responsible for the management of traditional voice circuits, including PRI’s, T1’s, analog trunks, and SIP trunks
Support Engineering Infrastructure team during weeknight and weekend maintenance/ work windows for activities such as server patching, WAN/LAN network maintenance, other infrastructure change
Monitor and ensure SLA objectives are met and where appropriate institute improvement plans so that KPI’s improve or are kept positive
Strong leadership and supervisory skills to manage a team of IVR and Telecom Engineers
Strong critical thinking skills and the ability to troubleshoot and isolate problems and process information in a fast paced environment
Ability to find technology workarounds to issues that cannot be resolved in a timely fashion
Strong understanding of the Avaya architecture and equipment including Definity equipment, Communications Manager, and Avaya Contact Center product suite
VoIP/QoS knowledge along with standard VoIP protocols - H.323, H.248, SIP, MGCP, SCCP, specifically on Avaya Systems
Experience working in a Call Center environment managing a team of IVR engineers responsible for the development and enhancement of IVR applications using standard SDLC methodologies, ranging in specification from enhancing the self-service experience, to leading the voice user interface design, development, performance tuning and customer feedback
Experience working with vendors and negotiating contracts to ensure services are met, and a thorough understanding of Avaya products, services and future platform roadmap including, but not limited to the Aura architecture, next generation PBX/ACD, Avaya CTI/IC (computer telephony integration)
Excellent verbal and written communication skills with the ability to interact with all levels of managers and end-users in the organization
Outstanding Customer service Skills
Strong organizational skills with the ability to manage multiple projects and run operations at the same time
Bachelor’s degree and/or equivalent experience
5+ years of Telecom management experience in a mixed Voice/Telecommunications and IVR environment

Telecom Manager Resume Examples & Samples

BS/BA degree in Computer Science, Engineering, or a related technical discipline with 14 years of progressive related experience
Hands on experience with design and implementation of advanced telephony solutions, specifically with Call/Contact Center using Avaya Technology
CCNA or CCNP is desired
Advanced knowledge of Avaya Telecom Systems (Avaya CM6) o IP Telephony – 5 years of hands on working knowledge o Avaya Experience Portal (AAEP) o Avaya Interaction Center (IC) o VoIP + Certifications are a plus
Advance computer skills – Excel, Word, Visio
Understands Urgency and Customer Care
Excellent communication skills both with technical and non-technical personnel
Must understand ITIL Processes
Excellent leadership skills

Network & Telecom Manager Resume Examples & Samples

Manage network change control process
Provide technical expertise as an escalation point for the Network and Telecom Team
Assist in the design of multi-server environments including IP address schemes, DNS, DHCP, Ether-Channel and Wireless systems
Manage LAN, WAN, SAN and Wireless environments
Delivering and reporting on metrics to assess capacity of Operations services and adherence to service levels
Configuring and install software for upgrading and maintaining network and telecommunication systems
Ensuring team members are adequately trained on new technologies, processes, and procedures
Assess, communicate, and prioritize operational risks to network services
Minimum of five years of experience in managing network infrastructure including Cisco and HP hardware
Knowledge of Cisco VoIP implementation and support is a plus
Windows Server 2008 and 2012; Exchange and/or SQL experience a plus
Knowledge of Aruba Wireless Networking environments is a plus
Current CCNA, CCIE, CCNP or CCDA certification is a plus

Telecom Manager Resume Examples & Samples

3 Years call center experience
3 Years of Avaya experience
Bachelor’s Degree or equivalent work experience
Telecom Team Management experience
Excellent written and verbal communication skills
Avaya AES
AVAYA Aura Communications Manager 4.x and higher
Avaya Enablement Services (AES)- ACME SBC Call routing
SIP, H.323, VoIP troubleshooting.- Signaling level of the VoIP protocols
Avaya Communication Manager, Avaya Session Manager, Avaya Gateways G450, G650, G350, G700

Telecom Services Manager Resume Examples & Samples

Serve as an escalation point for any guest and cast issues with the supported technologies and solutions
Develop and maintain training documents for new applications
Ensure service levels are met and exceeded
Provide direction and guidance to O&T cast
Review and monitor the SLAs (Service Level Agreements) to ensure that Queue Performance Measurements and Service Standards are achieved
Event and Incident Management; address any known opportunities in a timely manner
Interface with key internal business partners including Alarm Systems, DGCS, Disney IT, Imaging Governance, Technical Operations, Video Technologies; and external partners CCI, Crown Castle, AT&T Wireless, Radio1 and Xerox to ensure outstanding service to Disney guests and cast
Candidates must have a minimum of 5 years’ experience within a Help Desk environment
Proven knowledge of LAN/WAN/WLAN networks
Demonstrated strong Guest Service skills
Demonstrated strong analytical skills for timely reporting metrics
Willingness to work weekends and afterhours as required by business/customer demand
Associates degree or equivalent work experience required

Manager, Telecom Services Resume Examples & Samples

Candidates must have a minimum of 15 years’ experience engineering, delivering and/or managing telecommunication and/or networking technologies
Minimum of eight years’ experience in a management role within networking technologies or telecommunications service
Minimum of five years’ experience working in theme park or hospitality businesses
Extensive knowledge designing/managing/supporting network infrastructures
Strong understanding of network design and topology
Thorough understanding of theme park and hospitality business
Expert understanding of LAN, WAN, and WLAN protocols
Experience troubleshooting network switches, routers, wireless devices, and firewalls
Cisco and HP/Aruba platform experience (Wi-Fi, Security, Datacenter, VoIP)
Minimum 5 years’ experience managing large Wi-Fi environments - Including management of controllers and access points
Must have experiencing supporting large-scale infra support with 50,000+ users
Experience conducting wireless/RF surveys and assessments will be given preference
Strong understanding of RF and FCC coordination will be given preference
Experience managing large-scale project coordination with multiple vendors, internal support teams, and internal business users
Ability to analyze business trends and provide analysis to assist senior leaders in decision-making, helping them understand operational performance, productivity improvement opportunities, and ensuring conformance with objectives
Ability to conduct business valuation of new projects, and partner within technical
And business teams
Experience in analyzing financial impact and helping identify savings and/or revenue opportunities
Capable of providing underpinning services that support within the team for SOW and Competitive Bid management by ensuring adherence to standards
Proven experience with identifying productivity savings and efficiency opportunities that can be turned into service improvement initiatives
Proficient in design of ad hoc reporting to track performance of projects and services
Demonstrated strong partnering/teamwork skills
ITIL Foundations certification is required
Cisco CCNP, CCWP or equivalent networking professional certification is required
10+ years’ experience in a management role, working with networking technologies or telecommunications service is desired
10+ years’ experience working in theme park/hospitality infrastructure is desired
The ideal candidate will have extensive experience with telecommunications technologies, network security, wireless and voice systems and infrastructure
Experience with and knowledge of mission critical/highly available systems is desired
Experience with technology sustainment and IT service management is preferred
Experience using Service Now, SAP and/or other portfolio or resource management tools is highly desired
Professional networking certifications with multiple platforms/vendors is desired
Project Management certificate, training and/or demonstrated knowledge is desired
ITIL Expert certification is a significant advantage
Any other technical certifications are a plus
4-year engineering degree, or equivalent work experience is required

Telecom Engineering Manager Resume Examples & Samples

Leading India Telecom Projects-Coordination with clients, vendors and BV engineering team
Project integration/coordination/planning
Need Rich knowledge in Passive Infrastructure Engineering/Projects, Vendor Management
Client facing experience, Very Good Leadership and Communication Skills
Involved in Engineering Design, 2G/3G/4G LTE/WiMax deployment of Cell Sites in India

Senior Manager, Telecom Resume Examples & Samples

Provide vision and guidance for enterprise voice and collaboration roadmap, assess emerging technologies, and provide strategic leadership for organization
Manage budget and forecast for Telecom cost center. Ensure targets are hit and year over year efficiency gains are identified
Develop and implement processes and procedures for the Telecom organization and drive continuous improvement in these areas
Mentor and support professional development of departmental managers and supervisors. Role model for DaVita Mission and Values at local business office
Provide guidance and support for product and service development and implementation
Manage and develop both channel and vendor relationships. Work closely with other departments to implement cross discipline synergies
Negotiate and maintain vendor and channel agreements
Establish service level and operating level agreements with customers. Ensure that business committed SLAs for telecom infrastructure availability are met
Ensure all staffing and operational needs are met to maintain availability and efficient operation of telecom and collaboration solutions
Attend and actively participate in division and department meetings
Performs other duties as assigned or requested

Telecom Manager Resume Examples & Samples

Manage day-to-day activities of assigned staff
Provide quality technical services which meet end user needs at the site level while adhering to department and Company policies, procedures, and methodologies
Provide leadership and direction on assigned technical projects/tasks
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Provide direction on projects

Telecom Construction Manager Resume Examples & Samples

Minimum of5 years of experience supervising cell tower construction, upgrade and maintenance work
Must be able to travel up to 100%, if necessary
Clear understanding of quality and third party audit requirements
Clear understanding of turnover and closeout requirements
Experience in creation and implementation of tools and processes to track, report and execute projects
Experience in troubleshooting and providing technical support to field support and subcontractors
Experience and proficiency in Microsoft Excel and Word
Capable of training members of the team as required and flowing down changes and modifications of requirements through the organization

Senior Manager, Telecom Resume Examples & Samples

Lead the planning and implementation of projects. Maintain multiple projects at one time
Ability to remotely manage multiple simultaneous projects
Facilitate the definition of project deliverables, goals, tasks, and resource requirements
Facilitate resolution of conflicts within and between projects or functional areas
Use structured reporting and project tracking tools like Clarizen and MS Project to establish and monitor project or area progress; and provide corrective supervision as necessary
Manage project budgets and resource allocation
Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management
Ensure customer satisfaction for both internal and external customers
Work with cross-functional teams and stakeholders to solve problems and implement changes
Follow a defined, agreed upon project management methodology
Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management
Communicate service incidents consistent with established department communications policy
Order, support and maintain voice related carrier services
Analyze carrier service invoices and customer service records to ensure that installed services are necessary and appropriately sized
Maintain inventory of carrier services and voice system equipment
Support day-to-day telecom operations and associated moves, adds, and changes in a multi telecom system environment
Support in-bound contact center serving multiple clients
Manage installation and support of hosted VoIP and communications as a service solutions
Support all Realogy brands including NRT, TRG, Zip Realty operations
Monitor the Heat ticket system to ensure that customer requests and incidents are resolved within established standards
Provide back up support to the team’s analysts and managers
Assists with analysis of technical problems and identifies and prioritizes resolutions based on business needs
Provide technical input and advice on tasks related to infrastructure projects and Facility related projects
Provide 24 X 7 support for the telephony infrastructure environments, including on call support
Provide technical support and coordination with the on-site system telecom vendors to solve
Minimum 10 years of increasingly responsible experience, including experience successfully managing projects and operational support teams. Outstanding grasp of information technology concepts and processes
Demonstrated aptitude for effective leadership of staff
Works well with others and as a member of a team
Advanced technical and working knowledge of broad range of communication systems, software and solutions including hands-on practical experience as an administrator of a wide variety of applications
Experience with a variety of enterprise voice messaging and recording systems
Must have experience prioritizing and managing multiple clients, projects and requests in a self-directed work environment
Demonstrated ability to analyze technical problems, identify and prioritize resolutions based on business needs
BA or BS in a computer-related field, and / or equivalent system administration certification & experience
Must have 10+ years of experience working with a wide variety of telephony infrastructure provider systems
Strong knowledge of networking principles to include basic understanding of TCP/IP, IP subnets, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS
10+ years of experience in support and administration of Avaya, Cisco and other enterprise voice/data communications technologies
Detailed hands-on experience and knowledge of VoIP, Avaya Communication Manager, AES, Avaya System/Session Manager, and CMS
Strong understanding of WAN technologies such as MPLS
Knowledge of SIP and H.323 protocols
Strong knowledge of Avaya gateways to include Avaya G430, G450, and G650
Experience with voice carrier networks
Experience with large scale call center environments
General knowledge of Microsoft Office product suite, LAN components, wiring, routers, switches, NICs, Microsoft Server, communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS). No changes
MS Project knowledge and overall Project Management knowledge
Employee management
Document processes with call flows

Senior Telecom Cost Manager Resume Examples & Samples

Lead business analytics function for the CM organization, including business case design, modeling and associated analytics to guide leadership on the viability of various Telco Savings initiatives including forecasting P&L Benefits, Cash Flows and Net present values
Design & Produce financial modeling scenarios focused on evaluating proposed initiatives with the purpose of accepting, rejecting and prioritizing projects in support of overall Carrier Management strategy and tactics
Design and deliver presentations to senior management on the outcomes for various modeled scenarios and make project recommendations
Partner closely with Financial Operations, Legal & Federal Regulatory to
4-year degree, with Finance or Engineering disciplines preferred
MBA or advanced university degree highly desired
5 plus years’ experience in business case design and analytics with exposure to formal external negotiations
Successful track record of involvement in Project Management & Project Leadership desired
Experience with Optimization/Improvement projects that drive cost reductions within a process or organization
Must be familiar with Telecom Networks & Regulatory issues including underlying network topology and functionality
Excellent written and verbal and communication skills required with a demonstrated ability to present concise, data driven narratives to business sponsors and senior staff
Strong leadership, interpersonal and team building required with the ability to cultivate strong collaborations
Outstanding quantitative analytical skills with in-depth knowledge of MS Excel including the ability to utilize complex formulas, macros and functions

Telecom Senior Program Manager Resume Examples & Samples

Responsible for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments
Manage project development from programming through completion in accordance with program objectives
Resolves complex project related issues, disputes, and disagreements
Reviews status and monitors variances of the project database relative to scheduling and cost control reporting
Minimum of 15 years of Project Management experience required
Minimum of 5 years of experience managing large programs required
Strong working knowledge in Site development, design and construction, building systems/components and technology, contract management, project delivery methods, team building and client relationship building preferred

In-market Manager, Telecom Resume Examples & Samples

Must be tech savvy. Previous product knowledge preferred but not required
Must be able to stand for extended periods of time
Candidates may be asked to submit a drug , background and MVR screening

Manager, Telecom Engineering Resume Examples & Samples

10 or more years of Telecom systems and communications technologies hardware and software experience. Thorough understanding of operational requirements specific to the financial and voice environments. Overall understanding of network processes – TCP/IP, DNS, DHCP, IP addressing, subnets, routes, FTP, SSH, Telnet, windowing systems, etc. High volume call center experience Experience with Lync and Skype calling technologies Proven experience in coordinating and negotiating vendor maintenance agreements and contracts. Ability to lead a team in remote locations to complete required work Must be willing to travel and work after hours and weekends. Impeccable attention to detail, standards, and documentation processes. Proven ability to recognize issues and lead appropriate activities
Excellent knowledge of company's objectives and strategies
Excellent knowledge of technologies involved in PBXArchitect, as well as connections to and usage of Internet system
Excellent organizational, leadership, decision making and communications skills. Expierence with various types PBX
Customer service orientated Excellent written and verbal skill required
Working Knowlegde of TCPIP and general networking

Network & Telecom Manager Resume Examples & Samples

Leads and directs team members (including third party providers) dedicated to delivering run, maintain, support, administer, and maintenance activities and plans across the networks and voice environments, availability, and capacity health checks, troubleshooting, virtual diagnoses of malfunctions, and incident resolution of tickets assigned to the Networks and Telecommunication Operations team (including resolving severe incidents). Accountable for staff to resolve incident escalations relating to technical issues within the production environment effecting the end user community and establishing workarounds as needed before a permanant fix can be implemented. Accountable for staff to monitor and action alerts (and alert trends) for preventative and proactive measures prior to end user service interruptions. Ensures Operational Excellence of all team members applying a variety of principles, systems, and tools for sustainable and Continuous Service Improvement by tracking Key Performance Indicators (KPIs) and applying any needed corrective actions with service and support of the production network and voice landscapes
Ensures ownership and resourcing (including third party providers) to support Best in Class levels of service, performance, and maintenance activities for all network and voice production systems, including forward planning of all change management activities using best practices, approved outage windows, etc. with a minimal amount of downtime to the end user. Accountable for agreeing all releases, as partnered with change management windows, into the production environment that may impact service across the network and voice landscapes. Ensures dedicated problem management focus for resolutions of ongoing, underlying, and/or long term network and voice issues across the enterprise that might cause severe incidents, multiple incidents, or have the potential to cause end user service interruption. Ensures development of operational checklists for typical problems, and recommends procedures and controls for problem prevention. Ensures root cause analysis and lessons learned documentation is performed to minimize potential incidents from reoccurring
Accountable for all operating yearly budgets, monthly forecasts, and total cost of ownership models of network and voice services, to support the best practice levels of service availability toward the end user. And recommends best use of capital investments for the next project year cycle, including any needed life-cycle replacements or upgrades. Reviews and approves capacity plans for forecasting and adding network bandwidth, taking into account long term cost implications. Reviews and approves new projects that have integrations or traffic needs that may impact or effect current network bandwidth levels or Class of Service or budgets
Manages staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. Hires, develops, evaluates, and makes authoritative recommendations in employee performance. Mentors and coaches junior staff members, and ensures their continued training on technologies and tools
Prepares executive overviews, reports, and summaries on team workloads, resource constraints, third party performance, network and voice system health, recommendation for upgrades and projects (including total cost of ownership, risk assessments, and requirements), prioritization of tasks, ongoing issues and fixes, and revised methodologies and procedures. Consults with key stakeholders and reviews emerging technologies to ensure alignment with strategic initiatives and activities (and compatibility with legacy environments) when preparing forward planning proposals
Attends meetings with internal departments and vendors to ensure successful service delivery of all production activities and project deployments. Reviews, evaluates and participates in the Request for Proposal process in order to identify network and voice solutions that adhere to agreed standards. Maintains professional and technical knowledge by attending conferences and workshops and reviewing technical publications
Responsible for the standards, architectural, landscape documentation, and diagrams of all network and telecommunication integrations and elements between MPLS, data centers, and remote sites in the global steady state environment. Ensures and enforces proper documentation, process, and procedures exist and are adhered to for all controlled changes and releases executed into the environment, and maintenance and support activities of production
Work hours typically include regular daytime hours managing operations; supervisor is on call outside of regular hours to resolve significant issues and should be available one weekend each quarter for leading out of hours maintenance activities. Much of the work is deadline based, which can require extended hours at critical times
Follows instructions and performs other duties as may be assigned by supervisor
Assists other employees in accomplishment of Huntsman company goals
Participates in and completes company-required training programs
Participates in Environmental, Health, and Safety initiatives as set forth by the company
Bachelor's Degree in Computer Science, Telecommunications, Electrical Engineering or related field with 6+ years of related experience required
Industry certifications such as ITILv3 Certification, and technical CCNP, CCIE, or equivalent required
Must have a level of proficiency with Internet, Email, and Microsoft programs
Proven experience and expert knowledge in managing the maintanence and support activities of diverse global network operations across a technically complex enterprise
Strong and broad technical knowledge and experience with switching/routing in a large and complex network, DHCP, DNS, IP (Schema, subnetting, summarization) IP management tools, Network Address Translations, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies,virtual LAN’s and trunking (VLAN’s), MPLS, QoS, and network security (ACL’s, IPSec, tunnels) and firewalls
Strong understanding of WAN compression and optimization technologies, video conferencing, load balancing, remote access and VPN; and how to properly integrate and/or implement these technologies
Strong depth of knowledge is utilizing diagnostic tools and extrapilating performance data for troubleshooting complex network issues
Good understanding and experience with managing voice systems from Avaya and Cisco, multimedia/VoIP solutions (SIP), contact center technology, Unified Communication, IPT, voice gateways, and internal call routing and tables
Good understanding of how to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure
Must have experience in budgeting and forecasting financial needs to meet established objectives; with a prior budget of $2M or above
Must have experience in working with indirect reports and managing third party activities and vendor relations to resolve network layer issues
Proven track record of coaching and mentoring staff, and advocating continous service improvement and high quality service delivery
Proven background in delivering via standards, process, and procedures, working under pressure, making key decisions based on priority, impact, and urgency, and delivering to agreed timelines
Proven ability to navigate and thrive in ambiguity
Must exhibit flexibility and maturity to successfully handle competing priorities in a fast paced and demanding environment
Shows strategic acumen and problem solving skills with the ability to turn findings into executable plans
Proven track record of being able to motivate and mobilize others; creating a cohesive and inspirational team environment
Proven experiences as a hands-on leader; broadly sharing responsibility and accountability of both routine and critical tasks and decisions
Experienced in working in a multinational environment
Up to date knowledge of emerging technologies
Fluent in written and spoken English, other languages are a plus

Scoping Construction Manager / Telecom Resume Examples & Samples

Reviews audits provided by audit contractors
Hands over the MPOR to the market procurement manager for processing the order (After the SAM, Engineering and or Construction initiative lead will work with AT&T RF to obtain the final RFDS actualization permission. This will be the point of ordering long lead items for the site)
Finalizes drivers and contracted material, non-contracted material is created and work authorizations are developed. Work authorizations are obtain from GCs following a site walk
Contractor is also identified for the site at this milestone. Finalize document deliverables in quick base. The timeline to completion of feed sheet is 10 days
Works with the market material manager to make sure they order materials in a timely manner after the MS41 actualization
Makes sure the first initial VPOR is processed before the site starts construction
Initiates with the Norad Administrator for the market to input the first revision OOM into NORAD

Telecom Expense Program Manager Resume Examples & Samples

Develop and implement the strategy, objectives, processes, policies and procedures as it relates to a full scale enterprise telecom expense management operation. Management operations to include full life cycle services, including but not limited to procurement, inventory maintenance, appropriate analysis and allocation, and acquisition and divestiture activities of telecom services within MHE
Is involved in vendor selections and setting performance expectations as well as how that performance will be measured
Identifies contract to service compliance issues and appropriate courses of action
Involved in establishment and maintenance of policy and procedure guidelines
Can and should be involved in the performance measurement of procedures having to do with carrier services inventory, procurement, dispute resolution, contract compliance, invoicing
Understands business analytics and performance reporting. Able to create and manage reports both cost related and performance related. Multiple types of break outs from costs, type, locations, users, usage, budget, and customer care, etc
Ability to report operational costs and statistics to aid Business Units in optimizing budgets and customer care
Bachelor’s degree in Management or related field or equivalent work experience
Manage Telemanagement Services including procurement, troubleshooting, analysis and allocation of invoices
Has significant experience in vendor management and contract negotiation
Strong communication and influencing skills, with the ability to communicate new concepts, and drive change in process and behaviors
Strong problem solving and root cause analysis skills, with the ability to identify learning opportunities, improve current processes
Effective communications and presentation delivery skills, especially to senior management on technology strategies and standards; able to create and maintain cross-segment relationships and foster collaboration, knowledge sharing and cooperation
Managing TEM, Wireless optimization, and telco vendors while successfully driving down costs to the business
Report metrics to business leaders on a regular basis showing how telecom cost is allocated and clear directives to lower and optimize expenses

Account Manager, Telecom & Technology Resume Examples & Samples

Position required to sell IT solutions and services to secure new opportunities, maximizing revenue and profitability and increasing NCR's market share
Executes the sales process by moving new opportunities successfully through the funnel
Primary focus is on account planning for NCR Solutions in both existing and new NCR customers
Territory within Greater China (China, Hong Kong, Macau, Taiwan), but most activities will be lied within China and Taiwan, expected travel 30%-50%
Engage with leading Chinese and Foreign Telecom & Technology service providers & OEM’s
Accountable for building relationships with prospective and competitive customers
Key interface in defining customer needs and NCR's ability to meet those needs through NCR branch solutions
Serve as the liaison between the customer and NCR for market feedback in regards to issues for new customer escalating any roadblocks to securing the business
Responsible for proposing and closing deals in the above mentioned solutions
Targets pre-identified prospects and existing customers within an assigned territory; Partners with other business units to expand cross-sell opportunities; Services local clients, typically with responsibility within a single territory/area
Position requires strong prospecting and proposing skills, ability to build customer relationships through consultative selling and promoting customer confidence in NCR
Must be focused on the development of new business opportunities and closing new accounts allowing us to aggressively penetrate competitive accounts leading to long term business relationships
5-8+ years of sales/business development working experience
MBA qualification is preferred
Proven track record with sales target achievement
Experience in selling Mobility, Cloud, Unified Communication and Network Integration solution;(Either Enterprise or carrier class customers)
Working or personal relationship with Local/Foreign Telecom and OEMs

Senior Product Manager Telecom Resume Examples & Samples

Negociate with clients, purchases, management contracts and clients
Presentations and workshops
Reporting
Check and manage different categories of products of telecom
Coordinate with other departments

Telecom Manager Resume Examples & Samples

Independently Manage all telecommunications vendor relationships and contracts to ensure high levels of customer satisfaction, service uptime, and optimal pricing
Manage relationship with telecom expense management provider to ensure the accuracy of vendor billing and timely payments to vendors
Review and analyze billing for contract exceptions and report discrepancies to vendors for credit
Review and perform cost analyses on the phone system and data communications equipment, local and long distance services, and volume of phone/data related costs
Create and manage telecommunications budgets and provide exception reports to vendors
Provide periodic reports to management and select end-users to support and explain telecommunications expenditure and usefulness
Review new and existing contracts
Manage projects related to telecommunications systems
Maintain an open dialogue with other groups within IT to ensure that optimal connectivity and system security is maintained
Create and maintain thorough documentation for telecommunications processes and procedures
Train first level support on repairs and troubleshooting, and provide training documentation to internal support and end-users
Serve as support escalation to all telecommunications systems at all times
Ability to develop positive relationships with telecommunication vendors and internal customers
Organized, capable of managing multiple, ongoing projects and able to coordinate with multiple parties, including internal stakeholders and external vendors
Strong problem-solving and follow-through skills
Understanding of LEC and CLEC billing
Demonstrated cost savings in past positions
Experience with telecom expense management services such as Advantix

Sector Manager Telecom Resume Examples & Samples

Je bent in het bezit van een Master ICT
Je hebt min. 5 jaar ervaring in het aansturen van een team en het negotiëren van contracten
Je bezit over sterke negotiatieskills
Je spreekt vloeiend Nederlands, Frans en Engels
Je hebt interesse in innovatie
ILIT-certificatie is een plus
Je bent stressbestendig, diplomatisch en kan goed omgaan met verandering

Telecom Site Construction Manager Resume Examples & Samples

Ensure continuous safety training of Telecom Construction employees and contractors and facilitate the execution of AEP’s safety standards and practices
Build and foster business relationships within the Telecommunications Organization, externally with the Business Unit and Operating Company management
Provide corporate compliance leadership and accountability for Security, Ethics, Corporate Policies, etc., without exception
Manage and prioritize team project activities related to the physical construction of Telecom sites
Interface with Telecom Engineering, Telecom Project Management and Telecom Operations to communicate and coordinate construction activities
Collaborate with other Telecom Construction managers in order to ensure enterprise consistency on Buildings and Tower construction projects, standards and processes
Direct the contracts, activities and relationships of 3rd party construction firms and Construction Coordinators /Site Construction Coordinators for the construction projects
Work with Telecom Operations to support the timely tower/building restoration activities and participate in the training related to the ICS structure
Establish staffing needs to support the project activities
Support the development and refinement of AEP enterprise Telecom Site Construction standards and processes
Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company

Telecom Manager Resume Examples & Samples

Minimum four years increasingly responsible experience in computer science or MIS required, which is to include two years of operating system experience, contact center (Avaya, Genesys), SIP, VoIP
Minimum two years supervisory experience required
Supervisory/leadership experience required
Strong management experience preferred with Lean/Six Sigma
Background in software development preferred

Telecom Department Manager Resume Examples & Samples

Develop and implement strategic plans to address customer needs
Develop project plans and meet with managers, peers from other departments, and vendors to ensure projects are on schedule and milestones are being met
Perform analytical, technical, and administrative work in the planning, designing, testing and implementation of telecommunication projects
Assist with the management of special telecom projects that may develop, including gathering and distribution of statistics and coordinating implementation
Negotiate contracts with vendors and present to senior management for approval
Control costs effectively
Must effectively manage all business applications
Responsible for training and conducting performance reviews to develop and retain employees
Seek to improve job performance through self-assessment, skill development, training and goal-setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Must not require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
2 or more years of prior management experience required
Technology experience must include
Ability to work with architects, engineers, contractors, and state/local governments in order to achieve timely results
Strong time management and organizational skills with ability to meet deadlines
Exceptional communications both verbal and written
Ability to work effectively in a team or independently
Strong sense of initiative, requiring little direct supervision
Complete knowledge and understanding of company’s principles, policies, procedures and standards
Ability to apply experience based knowledge and leadership skills toward organizational goals
Ability to exercise sound judgment to make decisions toward the objective of satisfying all brands

Telecom Construction Manager Resume Examples & Samples

Must be knowledgeable in quality construction practices
Travel may be required as well as the ability to commit to long-term on site assignments
Coordinates with subcontractors the schedule, safety, cost, and quality decisions in

Telecom Expense Manager Resume Examples & Samples

Establish and maintain ongoing relationships with carriers and provide subject matter expertise in telecom contract agreements
Address billing issues and improve operational procedures and controls
Responsible for creating and maintaining inventory profiles for each company location that includes details on all telecommunication provisions at the location (Circuits, POTS lines, etc.). Use carrier portals and internal solutions for effective inventory control at each dealership. Work with Controllers at dealership to get copies of all telecom invoices, perform reviews and analysis for optimization on a quarterly basis
Work with Wireless TEM and to ensure correct billing and optimizations are achieved. Assist with optimizations and audits; drive savings through efficiencies; requires analysis of complex telecommunications expenditures against inventory and general investigation
Reporting KPI to identify opportunities for expense management
Responsible for leading the effort to identify processes for both Mobility and Telecom
Strong knowledge of telecommunication technologies, mobile and landline pricing structures, contracts, and associated carrier billing
Ability to analyze large amounts of data in order to translate the information to provide business insight
Excellent problem solving skills; ability to think outside of the box and be creative as needed. Ability to improve/streamline processes to align with continuous improvement activities
Ability to function in a fast-paced environment
Ability to multi-task and maintain positive delivery
3-5 years prior telecom expense management experience
4 year degree desired

Telecom Manager Resume Examples & Samples

Responsible for placing, tracking and closing orders and support issues with each of the various telco service vendors and telecom systems providers for telecom services provided to agencies and departments
Responsible for tier 1 technical/business implementation of telephony technology
Responsible for working tickets received in the ticketing system to resolve telecom issues, receive telecom orders and provide customer support
Responsible for orders and repairs for telco services, and telecom systems including but not limited to, moves/adds/changes for telephony systems, and telco services
Responsible of acquiring quotes for telco and telecom service orders
Utilize online web-enabled portals for ticketing, ordering, billing and tracking
Assist other teams in coordinating action items for telecom service projects
Provide tier 1 support for telecom issues when necessary and/or will be responsible for coordinating and managing service repair of all telephony systems, and telco services throughout the life of the trouble ticket
Excellent customer service is the number one goal
Minimum of a high school diploma required
Knowledge of telephony features and systems such as messaging, mobile wireless and pagers
General knowledge of PBX, KTS, VoIP, CAN, WAN and video is necessary
Minimum of 5 years job experience in Telecom Systems
Some project management skills needed
Additional certifications are preferred

Manager, Telecom Engineering Resume Examples & Samples

Performs strategic planning, project management, architectural design and integration as well as supporting and managing the day to day operations for all of Equinix’s global unified communication services
Build and sustain a high level of customer satisfaction for all customer facing unified communications solutions
Lead unified communication projects from design, architecture, vendor selection, through implementation to production operations
Continual research of industry-leading technologies (telephony, audio, video, collaboration, room lighting, sustainability, etc.) for deployment at Equinix
Partner with Corporate Real Estate and Facilities in order to assist with strategic direction, technology selection, standards, contractor/vendor management, and implementation of Equinix’s unified communications programs at HQ and worldwide
Responsible for the creation of global unified communications standards and best practices
Empower teammates with the knowledge they need to efficiently operate and manage newly adopted unified communications services
Train Help Desk on maintaining and troubleshooting unified communication and collaboration services, equipment, and associated room/locations
Execute and/or assist with all other duties and tasks as assigned
Strong communication, organizational, presentation, and interpersonal skills; ability to develop effective management level communications and presentation material to report to executive level stakeholders
Advanced to expert knowledge of Cisco CUCM, TelePrecense (Tanberg) and Skype for Busines Online
Working knowledge of Mac and PC OS platforms, workplace/workspace technologies
Expert knowledge of unified communication and collaboration concepts and best practices
Ability to develop hi-quality deliverables with sound logical thinking, focused on unified communications and collaboration services to guide the organization on how to Assess/ Plan/ Design/ Implement/ Optimize them in our global projects
Proven track record of successful managing a globally dispersed team of engineers as well as managing large-scale services projects; proactively setting expectations and helps to manage expectations around delivery and requirements, yielding consistent results
Result-orientated, collaborative in management style; be self-motivated, self-reliant, and a self-starter with the ability to achieve broadly communicated objectives under minimal supervision
Ability to effectively and professionally communicate with all levels within Equinix
Ability to identify and resolve problems quickly, including appropriate escalation

Manager, Telecom Operations Resume Examples & Samples

Oversee assigned telecom staff to maintain 99.9% uptime of j2 assets within purview
Serve as escalation contact on incidents, problems, service requests and billing issues
Manage and maintain relationships with Telecom Service providers and carriers worldwide
Work with carriers on inventory management, contract management and cost optimization
Oversee and assist with billing, CPP and revenue collection activities from carrier partners
Manage the fraud reconciliation process with carriers. Establish notification processes, escalation process, and dispute resolution processes. Provide weekly reporting
Prepare and manage annual budgets for projects, capital and expense items
Establish and actively participate in change control and production control processes
Manage Telecom Vendor performance, DID capacity & risk mitigation measures
Manage telecom activities and projects, including but not limited to the following
10+ years of experience in the Telecom Industry
8+ years of telecom management including budgeting and scheduling
6+ years managing telecom groups or departments
6+ years experience with capital and telecom expense budgets in excess of $10MM
Must have a strong background in telecom project management interfacing with many different entities including; LEC’s, CLECs, and ISP’s
Experience in placing and/or tracking Voice & Data orders and verifying telecom billing for those services
Porting experience necessary
Knowledge of telecom regulations (US Federal and State, International locations) and long distance industry
Experience in negotiation and support on Interconnection and Traffic exchange Agreements is a plus
Experience with Voice and Data Networks (VoIP, SIP, DIA, etc.)
Excellent written and spoken communication skills are required. Candidate must supply writing samples related to previous job experience, redacted to protect proprietary information of previous employers
Strong project management, organizational, and training skills
Masters Degree or MBA are strong plusses

Manager, Telecom Operations Resume Examples & Samples

Manages and oversees the installation and daily maintenance of telecommunication systems and low-voltage systems across all FNG-controlled buildings, including the installation of data ports, MATV, CATV, DirecTV, fiber optic structured cable distribution systems
Serves as primary point of contact for all Telecom Services maintenance requests submitted to the department and addresses all telephony-related concerns critical to on-air broadcasting lines. This includes media servers and remote LSP/gateways; call vectoring and caller applications and Aura Messaging voice mail systems
Manages the work of contractors and vendors to ensure that requests relative to voice infrastructure installation are handled accordingly and serves as liaison between the Telecom Services staff and other FNG business units and vendors
Manages and oversees requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
Acts as a Project Manager for large-scale telecom projects such as relocations, new site or system installations, telecom system upgrades
Oversees department database process, maintains department file and tracks all telephone service requests, DTV, CATV subscribers, Centrex, AT&T & Verizon circuits OC-48, Toll Free, DSL, ISDN, and E911 documentation
Minimum 5 years progressive experience in telephony operations and experience in voice/data cabling for a complex multi-site enterprise environment
Must possess a high level of expertise with Avaya system design, hardware and software (including PPN/EPN and remote gateway configurations, Digital Communications System (DCS); Survivable Remote Processing; Uniform Dial Plans; trunk signaling protocols (specifically, ISDN/PRI/Call-by-call)
Excellent interpersonal and collaboration skills, including the ability to work with employees at all levels in the organization
Must be technically proficient in Microsoft Office Suite and Office 365
Must have good analytical skills along with the ability to operate independently managing multiple projects simultaneously in a fast-paced environment
Expertise in call vectoring, caller application procedures; T1, DSL, Frame Relay and ATM transmission technologies
Familiarity with voice/data structured cabling and PBX cabling (66 blocks, 110 blocks) and other related tools, preferred
Previous experience troubleshooting, installing, testing, labeling and terminating cat-5, cat-6 and fiber optic structured cable to industry standard, preferred
Experience in terminating and installing connectors, preferred
Experience working in an entertainment studio environment is strongly preferred

Manager Telecom Services Resume Examples & Samples

Prepares palatable and appetizing meals, as prescribed for the customers by the attending physician
Takes necessary measures to avoid food waste
Properly cares for dietary equipment and production sheets
Follows menus and special diet instructions

Customer Account Manager, Telecom Resume Examples & Samples

Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
Minimum 5 years of sales, customer management, consulting or related experience
Experience negotiating contracts or facilitating resolution to customer problems
Proven track record with a minimum of 5-7 years of business experience growing revenue among enterprise class accounts >$1BB in annual revenue. A huge plus if you have knowledge of/experience in cloud based software in one or more of the following roles: account management, software consulting and renewals management
Experience in business accounting or audit, especially as it relates to sales and use tax compliance. Experience in the Business Intelligence, Enterprise Analytics, Enterprise Performance Management, Budgeting/Planning is a definite plus
Prior experience working in the telecom industry

Senior Manager, Telecom Resume Examples & Samples

Have relevant experience and familiarity with wired and wireless telecommunication solutions commonly used within the energy and utility industry
Have experience and expertise in smart grid and Field Area Network (FAN) initiatives
Effectively communicate with internal resources as well as client resources through a mix of written and verbal communications
Lead teams of five to twenty internal and external resources
Assist in the development and management of West Monroe’s people, processes and offerings
Develop opportunities to enhance the client relationships leading to additional business opportunities
Manage and/or participate in teams, including client representation, network engineers, software/solution implementers, systems integration technicians, and business consultants
Understanding of designing, deploying, configuring and testing the appropriate hardware, software or energy related solutions
Work outputs include helping to design workflows, new processes, data flow and integration with existing systems and business practices
Work with customers on-site to discover and document "as is" and "to be" business process and solution design requirements for advanced telecommunications networks
Lead vendor selections, business case development, deployment management, training and change management, strategic analysis and carry projects through from strategy to turn up, testing, training and turnover
Contribute to the development of thought leadership and methodologies to support West Monroe’s consulting practices
Experience with long-term operations and preventative maintenance best practices of communication networks
Mature business project management and consulting skills; writing and presentation of business solutions
Business skills: listening, clarifying, asking questions, recommending, proposing ideas and solutions
Positive attitude, excellent customer communications skills and the ability to act on own initiative with a strong commitment to customer service

Associate Program Manager, Telecom Resume Examples & Samples

Exhibits an understanding of Ecova’s telecom product and services and able to support clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges
Serve as a subject matter expert when speaking to IT and Telecom executives. Demonstrate the ability to communicate Ecova service offerings and understand the evolving telecom landscape
Maintain telecom knowledge, through participation in industry events, training programs and consistent market research/engagement
Serve as subject matter expert for telecom expense management to Ecova’s internal teams on the client’s organizational goals, aligning an effective balance between the success of Ecova and the success of the client
Act as an escalation point and coordinate efforts to solve complex client needs
Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client
Define and engage appropriate project teams, which may include internal and external resources and business partners, coordinate and integrate project activities across operational and functional lines
Requires a high school diploma or equivalent
BA degree or equivalent experience preferred
2+ years telecom experience
Intermediate MS Excel and Word skill level required
Strong verbal, written, and interpersonal skills
Must be detail oriented, flexible, adaptable and self-motivated
Ability to handle deadlines and high stress situations on a periodic basis

Telecom Service Fulfillment Manager Resume Examples & Samples

Manages staff. Provides guidance, training, and motivation to develop staff. Sets performance standards, reviews performance, provides feedback, and recommends salary actions in accordance with HR policies and procedures
Maintains responsibility for delivering hardware and software releases relating to the area of system ownership for the business units. Works with the business clients to determine scope then develops environmental requirements for each project. Assigns projects to staff. Communicates back to the business clients project status and issues during the project life cycle. Resolves any resource or budget constraints to ensure the projects are delivered on schedule and within budget
Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
Develops and implements changes to department policies and procedures to meet changing business needs. Identifies opportunities for continuous improvement. Leads quality initiatives to improve the delivery of service levels
Presents project status, metrics, and department initiatives at meetings with management and project peers
Develops and implements operational plans to achieve department objectives. Works with Principal and senior management in the planning, development, and execution of short and long range goals
Undergraduate degree in related field or the equivalent combination of training and experience, with graduate degree, preferred
Eight years of software development experience including five years as a Project Manager/ Manager
Excellent analysis and problem solving skills
Expert knowledge of the following project methodology practices and concepts: full product life cycle (Summit-D ), quality methodology, requirements gathering, resource planning
Expert knowledge of multiple IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX
Expert knowledge of current versions of the following products: Lotus Notes and Microsoft Office Suite

Operations Manager Im-operations Manager Infrastructure & Telecom Resume Examples & Samples

Manage the day-to-day field service operations of the installation, delivery and deployment of technical resources within area of responsibility
Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for continued service improvement (CSI)
Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations
Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility
Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Work with technicians to ensure root cause is identified, action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate
Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed
Build bench strength and lead succession planning for area of responsibility by identifying, developing and promoting high potential talent and ensure that his/her direct reports are doing the same in their areas of responsibility
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, leading the ITSM incident, service, and change management efforts within and across area of responsibility
Lead team to work collaboratively across the organization to ensure a seamless transition of work activities to meet customer & company objectives
Working with a Project Manager, effectively support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility
Promote a respectful work environment and hires, develops and retains employees to maintain a qualified, motivated and productive workforce. Use standard HR tools e.g. the appraisal process to provide regular feedback and agree upon tasks and goals with respective employees
Provide timely response to requests for information, reports and other operations data from functional departments
Achieve performance targets established by leadership for applicable Key Performance Indicators
Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience
5+ years of increasing Operations Management responsibilities of product and service delivery within technology services or related industries
Proven management experience with ability to lead employees to achieve or surpass results
Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees
Excellent interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives
Demonstrated success in compiling, analyzing, and presenting metrics data
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems
Successful histtachment ory of managing change and continuous improvement

Telecom Manager Resume Examples & Samples

Ability to quickly learn new technologies and concepts and apply that knowledge effectively
Ability to work both independently and with a team to accomplish multiple tasks and projects
Ability to create technical documentation and network diagrams as deliverables to customers in a timely manner
Work with little supervision and is self-motivated
Experience with production troubleshooting
Experience with integration of vendor products into a complex corporate IT environment
Vendor Management experience
Strong understanding of WINDOWS and UNIX environments
7-10 years experience as a technical manger

Telecom & IVR Infra & Ops Manager Resume Examples & Samples

Processes, policies, best practices and procedures
Experience - 5+ years of people and Infrastructure leadership or equivalent experience leading a team or working in a team oriented collaborative environment
Direct experience with the design, implementation, and ongoing maintenance of physical/Virtual WebSphere, Linux, and Oracle Test and Production Environments
Experience with 3rd party software implementation and management
Desktop support and management experience

Manager, Telecom Operations Resume Examples & Samples

Manage and oversee the installation and daily maintenance of telecommunication systems and the low-voltage systems across all FNG-controlled buildings
Serve as primary point of contact for all Telecom Services maintenance requests submitted to the department
Address all telephony-related concerns critical to on-air broadcasting lines including media servers and remote LSP/gateways; call vectoring and caller applications and Aura Messaging voice mail systems
Manage the work of contractors and vendors to ensure that requests relative to voice and data infrastructure installation are handled accordingly; serve as liaison between the Telecom Services staff and other FNG business units and vendors
Manage and oversee requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
Act as a Project Manager for large-scale projects telecom such as relocations, new site or system installations, telecom system upgrades
Oversee department database process; maintain departmental files, track all Telephone Service Requests, DTV, CATV subscribers, Centrex, AT&T & Verizon circuits OC-48, Toll Free, DSL, ISDN, and E911 documentation
Must possess high level of expertise with Avaya system design, hardware and software (including PPN/EPN and remote gateway configurations, Digital Communications System (DCS); Survivable Remote Processing; Uniform Dial Plans; trunk signaling protocols (specifically, ISDN/PRI/Call-by-call)
Familiarity with PBX cabling (66 blocks, 110 blocks) and related tools, preferred
Experience in an entertainment studio environment strongly preferred
Experience in troubleshooting, installing, terminating and testing and labeling cat-5, cat-6 and Fiber Optic Structured Cable to industry standard, preferred
Must be able to act independently and on multiple, concurrent initiatives in a fast-paced environment
Must be able to handle pressure and achieve success of individual team members in a demanding environment

Manager, Telecom Expense Management Resume Examples & Samples

Leading teams of telecom professionals supporting Telecom Life Cycle Management for our clients; including but not limited to Inventory Management, Contractual Auditing, MACD order management, vendor relations in resolving billing and inventory disputes
Provide leadership support and guidance in Client and Vendor relations to foster partnerships to maximize success
Maintain leadership standards that foster teamwork and build relationships across multiple departments
Consistently seek out opportunities for process improvement
Promote leadership development, and act as a mentor for supervisors and team members
Strive to build employee engagement and effectively lead teams through change
Manage team and individual expectations up and across various levels
Strategic budget, staff, and succession planning
Promote change through project management either as an individual contributor or supporter
Support and lead department and companywide initiatives
Regarded as final escalation point for complex client issues
Engage with supervisors for team and individual goal development
Model and lead strong client service commitment philosophy
Partners with Human Resources regarding staffing, evaluating performance and staff development. Other responsibilities include, timekeeping, and leave requests
BA degree in business administration, accounting, finance or related degree required. Other combinations of education/experience may be considered
Broad knowledge of telecommunication products and services, with a deep understanding of telecom technologies and billing systems
Experience in Telecommunication management a plus
Experience in Process Improvement methodologies is a plus
Minimum 5 years of management experience with proven ability to gain team efficiencies through process improvement initiatives
Minimum of 5years experience in the Telecommunications industry
Must be detail oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills
Must have strong computer skills, including intermediate level aptitude in Word, Excel, Access, Outlook, and Internet
Demonstrates the ability voice concerns with management and executives
Highly collaborative work style
Must demonstrate high integrity and strong leadership principles

Category Manager, IT & Telecom Resume Examples & Samples

Ability to perform with independence and judgment
Knowledge of category management, business and supply chain management practices, theories, principles and disciplines
Demonstrated success of leading global teams to achieve quantifiable results
Highly motivated with ability to help drive change in a decentralized/matrixed organization
Project management skills and results oriented
Solid business acumen accompanied by solid and reliable interpersonal skills
Effective negotiation and influence skills
Track record for cultivating strong relationships with client and supplier stakeholders that have resulted in high customer satisfaction
Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large
Two plus years of experience in category management and strategic sourcing of IT Hardware, Maintenance and Telecom
Demonstrated ability to manage global projects coupled with financial responsibility
Experience in negotiating contracts and knowledge of key contractual language
Experience in a procurement role demonstrating strong technical and analytical skills and a

Base Telecom Systems Site Manager Resume Examples & Samples

Operate, maintain, and support the BTS system
Basic operation and support of modern LAN/WAN technology (routers, switches, hubs)
Install, maintain, support and repair of structure cabling, which includes UTP, Coax, Fiber; and cabling infrastructures that ride copper and fiber optic media
Operate and maintain telecom closets to include installation of equipment and ladder racks, cable management hardware and verification of premise wiring
Establish implementation plans for PBX/Voice Mail installations
Install, maintain and support both Inside and/Outside Plant
10-100-1000mb to the desktop
Install, maintain, repair, and troubleshoot DS3’s; T1’s, and OC-3’s
Provide general trouble shooting of telephony systems and the peripheral equipment
Provide support for daily operations for PBX systems to include clearing alarms, performing back-ups, responding to tickets
Execute Moves, Adds, Changes, and Deletions (MACDs)
Assist with periodical internal “audits” or reviews or deficiency remediation efforts
Conduct frequent customer and team member contact and ensure project is meeting/exceeding repair/maintenance schedules and contract requirements
Assist with periodical internal “audits” or reviews or deficiency remediation efforts Assist in the effort to establish quality control of deliverables and services provided

Telecom Program Manager Resume Examples & Samples

Coordinate accurate, up-to-date reporting of project status, scheduling and planning
Oversees real estate, construction and administrative staff progress and has decision making responsibilities on any project changes
Responsible for the projects' revenues, margins, manpower and all required resources
Oversee project financials, including managing billing and receivable process
Interfaces with the clients' program office for all program related matters to include, but not limited to, scheduling, subcontractors, site conditions, invoicing and construction close out
Provides activity reporting and forecasting of revenues, margins, manpower and all required resources to more senior management
Coordinates program and contract matters with CMG (Client Management Group) and legal, as needed
Identifies new business opportunities along with partnering with business development group to sell expanded services within market
Handles other duties as assigned by manager
Minimum of 10 years of combined experience managing Turf Site Development is required
Minimum of 10 years combined experience managing Site Development for LTE, ETTC and New Site Build Scope is required
Experience at both the local and regional level is required
Capable of building a team to execute the work is required
Experience in cost and schedule maintenance is required
5 years minimum experience in management of unit rate, lump sum projects is required
Customer references are required
Bachelor’s Degree is preferred

Telecom Expense Manager Associate Resume Examples & Samples

Oversee vendor relationship between BlackRock and Telecom Expense Management provider
Create, modify and enforce all Carrier policies and procedures regarding circuits and wireless services to conform with the best industry practices in use today
Oversee controls to maintain circuit inventory and wireless
Perform related tasks pertaining to daily operations provisioning and disconnections, provide comparative options and recommended actions
Partner with internal sourcing team and telecom vendors
Perform quarterly audits and drive saving through efficiencies
Maintain vendor relationships with wired and wireless carriers in region
Knowledge in Wireless Operations and services is a plus
Interfacing with all internal customers for daily support. Clientelle includes BlackRock employees, Networking, Unified Communications & Collaboration, SVM, CTS and TES executive management
Ability to function in a fast-paced organization
Working on small to medium projects and creating, managing, tracking, and reporting the status of the projects by using the specified project management software
Submitting reports and providing input and recommendations for areas of service delivery improvement
Evaluates and makes recommendations
5+ years managing or supporting telecom vendor relationships
Ability to establish and maintain a high level of client trust and confidence
Good troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
Knowledge of the financial services industry
Minimum 2 years of experience providing direct support in a client-facing role
College Degree preferred or comparable technical degree

Telecom Reliability Manager Resume Examples & Samples

Develop qualification and reliability plans for telecommunication modules
Evaluate new product designs for potential failure modes
Evaluate and review qualification data for optical sub-assemblies and modules
Assist with supplier assessments and develop specifications for critical components; track development progress
Coordinate failure analysis activity for reliability and customer returns
Coordinate the execution of safety and compliance certification for new telecommunication module designs
Prepare reliability analysis and reports for internal and external customers
Minimum of Bachelor’s Degree in Science or Engineering, MS or PhD preferred
Minimum of 10 years’ experience working in reliability or a related field in R&D and Manufacturing environments
Working knowledge of Telcordia Telecommunications Standards (GR-468, GR-1089, GR-63, GR-1221)
Experience conducting FA and familiarity with analysis techniques (SEM, TEM, FIB, CSAM)
Work with supplier on quality/reliability issues for cutting edge technologies
Experience in working in a multisite global environment
Good written and verbal communication skills in English isrequired
Ability to work in a multi-platform environment is required, employing multiple tools and applications such as e-mail (Outlook), databases, Word, Excel, PowerPoint
Experience using Reliasoft and/or Minitab is desired
Familiarity with SR332 reliability analysis FIT / MTBF reporting
Experience with FMEA and fault tree analysis
Working knowledge of the Agile PDM and Oracle ERP applications a plus
Fiber Access/Data Transmission & Storage/Telecommunications experience preferred
Some domestic and international travel is required

Telecom Site Manager Resume Examples & Samples

Plans, assigns and directs the employees who are engaged in construction, installation, maintenance and operation of different telecommunications systems
Studies and formulates technical, installation, corrective, preventative maintenance standards
Inspects the quality of the equipment and undertakes site inspection to determine if they are complying with government standards, rules and regulations
Analyzes manpower requirements and makes suggestions accordingly
Conducts and directs field tests to ensure efficiency and durability of equipment
Is involved in the planning, development and construction of new telecommunications buildings and sites and has to make sure that users are satisfied and there is internal consistency
Prepares specifications related to bids for equipment like towers, spectrum, power plants and test equipment
Prepares the company budget and correspondence which deals with the telecom systems, operation and maintenance problems and cost estimates

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