Telecom Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the telecom job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

H Schinner

Harold

Schinner

334 Corwin Shores

San Francisco

+1 (555) 773 2062

334 Corwin Shores

San Francisco

Phone

p +1 (555) 773 2062

Experience Experience

Houston, TX

Telecom Attendant

Houston, TX

Blanda, Will and Hudson

Houston, TX

Telecom Attendant

Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
Perform other duties as requested by management
Maintains clean and safe work environment
Performs other duties as requested by supervisor
Receives and relays internal and external calls and provides general information according to protocol
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Detroit, MI

Telecom Expense Management Analyst

Detroit, MI

Mayer, Satterfield and Robel

Detroit, MI

Telecom Expense Management Analyst

Prepare billing reports by collecting, analyzing, and summarizing data and trends
Develop strong reporting package showing progress towards optimization efforts
Run and analyze reports for example other vendor billing, Pricing inconsistency, and include them in issue tracker called Audit status report
Responsible for ordering of cell phones, iPads and hotspots while working with IT to keep updated documentation inventory of company-wide devices
Work with accounting department to ensure prompt and accurate payment of invoices and receipt of credits
Create RFP’s (Requests for Proposals), proposal evaluation criteria, review supplier proposals, sourcing strategies, and purchase orders
Run contract audits and monthly reporting

present

Los Angeles, CA

Telecom Administrator

Los Angeles, CA

Bruen, Schamberger and Daniel

present

Los Angeles, CA

Telecom Administrator

present

Administer multiple WAN/LAN service requests to vendors providing network services using advanced Telecom Expense Management software
Performing benchmarking on prices and improvements with other companies
Support, maintain, and upgrade call managers with their associated publishers and subscribers, gateways, voice mail systems, and contact center
Provide 24X7 on call support as part of an on call rotation
Account management for Blizzard mobile carriers and vendors
Basic call flow manipulation and management
Perform daily system monitoring and environmental health checks

Education Education

Bachelor’s Degree in Computer Science

Chapman University

Bachelor’s Degree in Computer Science

Skills Skills

Able to study telecom details and formulate expense reduction models
Attention to detail with strong organizational and problem solving skills
Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting
Working knowledge of telecommunications tariff cost structures, LEC, CLEC and IXC carrier billing and associated interconnection products
Demonstrated business acumen and the ability to apply financial expertise to telecom contracts and invoices
Ability multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects
Excellent communication, observation and analytical skills
Maintain an holistic understanding of Enterprise Telecom Expense Management, it’s various components and their interdependency
Advanced computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
Familiarity with telecommunications terms, service types and carrier billing platforms advantage

Create a Resume in Minutes

15 Telecom resume templates

Read our complete resume writing guides

Telecom Expense Management Analyst Resume Examples & Samples

Maintain an holistic understanding of Enterprise Telecom Expense Management, it’s various components and their interdependency
Process telecom orders (data, voice and VoIP circuit) in a timely and effective manner through eTEM process and tool
Ensure circuit inventory is accurate and complete
Establish positive and productive working relationships with telecom vendors

Client Executive, Wholesale Telecom Resume Examples & Samples

Meet or exceed revenue, profitability and client acquisition goals
Complete and maintain ongoing accurate Funnel management and other revenue tracking measures
Interact with and provide direction to client services within the specific Business unit to ensure effective execution of account plan
Manage sales growth and retention within the Wholesale market space
Develop and execute sales strategies within the team
Responsible for Account Management Planning and Strategies
Partner with all support and product management teams to develop and deploy products and promotions
Action and resolve customers requests and complaints
Manage within assigned expense and resource budgets
Sales and account management experience in the Telecommunications industry with proven sales success into the emerging non-traditional telco space within the Bay area
Extensive knowledge of the Wholesale Community needs. Experience in data center and cloud considered an asset
Proven experience in Carrier sales. Extensive knowledge of the Internet Industry and emerging technologies
Experience working remotely from HQ location
Strong presentation and proposal development skills
Tolerance to ambiguity
Solid Excel and PC skills
Flexible and independent

Americas Region Telecom Expense Auditor Resume Examples & Samples

Reviews monthly invoices and verifies authorized upgrades, downgrades, activations, and disconnects against existing carrier inventory
Create and monitor billing disputes to carriers
Enters telecom savings amounts into savings tracker
Approves invoice batch files and verifies billing from Tangoe
Works with AP and Tangoe to resolve disputed invoice claims
Schedules and facilitates monthly billing meetings with major carriers
Defines TEM process improvements to increase effectiveness and efficiencies
Engage with Dell Technical Analysis on device reassignment & termination
Identify inactive devices for termination in order to save cost
Coordinate with Procurement to review contract for major carriers
Investigate & respond to Incident tickets in timely manner
Assist users inquiries on mobile phones rate charges/usage reports
Bachelor’s degree or 4 years equivalent work experience in high tech industry
2+ years of telecommunications industry experience
Ability to adapt to a variety of situations and environments
Proven experience independently driving process improvements
Previous experience working with international teams
Foreign language ability (not required, but helpful): Spanish, Portuguese

Telecom Expense Account & Payables Analyst Resume Examples & Samples

Provides vendor billing invoice validation for wireless and wired lines services
Processes invoices for payment
Records all transationsin the proper tools
Provides and maintains payment data for audit
Ensures any billing errors are corrected on future invoices
Works with AP and TEM Analysts to resolve disputed invoice claims
Maintains current carrier information in service ownership tools
Works with local teams and carrier to identify inactive devices for termination
Investigate & respond to Incident tickets in timely manner
Assist users inquiries on mobile phones rate charges/usage reports
Bachelor’s degree or 4 years equivalent work experience in high tech industry
2+ years of telecommunications industry experience
Solid understanding of business finance concepts
Ability to adapt to a variety of situations and environments
Proven experience independently driving process improvements
Excellent English written, verbal, and presentation skills
Previous experience working with international teams
Foreign language ability (not required, but helpful): Spanish, Portuguese

Telecom Administrator Resume Examples & Samples

Ensure all global production telecom environments and related systems and services are available 24 x 7
First responder to incident and request tickets from Blizzard users and teams, such as, adds, moves, changes, issues, etc
Basic call flow manipulation and management
Primary support escalation point for critical outages and issues
Support, maintain, and upgrade call managers with their associated publishers and subscribers, gateways, voice mail systems, and contact center
Perform daily system monitoring and environmental health checks
Troubleshoot and remediate issues impacting the corporate phone system, and / or the global contact center including call analysis and investigations
Assist in design, documentation, configuration, integration, and installation of complex telecom infrastructure
Responsible for reporting and analytics of telecom related KPIs (call volume, drops, disconnects)
Evaluate and recommend emerging technologies, systems engineering, and architecture standards and strategies to increase reliability and manageability and provide training
Account management for Blizzard mobile carriers and vendors
Provide 24 X 7 on call support as part of an on call rotation

Analyst, Controller Telecom Finance Resume Examples & Samples

Strong MS Office knowledge specifically Excel, PowerPoint and Access skills required
Knowledge of Telecommunications and Vendor Management preferred
Preferably 3-5 years related banking experience
Excellent written and oral communication skills and research skills are required
Reconciliation of accounting and understanding of transaction flows, system interfaces and bank operations

Telecom Expense Management Analyst Resume Examples & Samples

Develop cash flow, cost / benefit, and return on investment (ROI) analysis
Audit and review recurring monthly invoices for Enterprise IT services
Review potential SLA violations and remedies to ensure vendor compliance with contracts
Benchmark costs for comparison to current market rates
Gather, document, and organize technical and business requirements for RFQ’s
Perform research in data center, internet bandwidth, and other technology services to understand pricing trends, capacity, and quality in various international regions
Partner with technical writers to maintain process and procedure documentation on internal wiki

Technician Telecom Resume Examples & Samples

Accomplish repair on Telecommunication equipment on the road
Accomplish installation of telecom equipment in vehicle
College degree (Electronics, Telecommunications) Recent Graduates considered
Computer skills, Information Systems
As required to meet customer’s needs, agree to undergo a background security check
Hold a valid driver`s license
Telecommunication experience (5+ years)
Computer/IS experience
Field repair experience
Shop repair experience

Telecom Services Supervisor Resume Examples & Samples

Serve as a subject matter expert for applications such as Cisco CUCM/CUC
Develop support strategies for new applications; ensure service levels are met and build relationships with key internal and external partners
Review and monitor the SLAs (Service Level Agreements) to ensure that Queue Performance Measurements and Service Standards are achieved
Event and Incident Management; address any known opportunities in a timely manner. Create implementation plans including tools and training required to support any new applications
Minimum 5 years of leadership experience within an IT support organization
Proven knowledge with hands-on experience with LAN/WAN/WLAN networks
Demonstrated proficiency with SQL Server environment.Experience with Enterprise level contact center application including quality monitoring and reporting
Demonstrated strong written and verbal communications skills
Demonstrated strong analytical skill to understand complex technical projects

Senior Telecom Specialist Resume Examples & Samples

Extensive operational experience in a corporate environment specific to the voice technology product area
Minimum of 5 to 7 years experience in telecommunications/contact center area
Deep Nice Voip Logger/Storage Center knowledge
Good understanding of voice contact center technology
Relevant college or university degree
Good written and verbal communication in English

Telecom Technology Analyst Resume Examples & Samples

Provide training to users on the telecommunications services and features that are available
Manage vendor relationships and develop business partnerships with key suppliers
Maintain site specific inventory worksheets
Provide summary MAC activity and project report to management on a monthly basis

Software Engineer, Telecom Infrastructure Resume Examples & Samples

Oversight and detailed software development for solutions to satisfy in-house objectives
3rd Party software integration and associated vendor interaction
Assistance with office, lab and field (domestic and international) field trials
B.S. in a technical discipline or equivalent experience
Engineering degree preferred
Java, Python (or equivalent), C++, X/HTML / UI
Open source implementations
Cloud, distributed and local architectures
Domestic and international travel (especially to rural areas)
Passion for connecting the unconnected

Telecom Systems Analyst Resume Examples & Samples

To define/transform/streamline/integrate/document/validate/implement existing/new BAU provisioning processes pertaining to voice services globally : (i.e. Mobility, IPT, IPCC, Toll Free, SIP, BRP)
To ensure all new/changed processes are integrated smoothly and understood/communicated prior to implementation
To engage IT and Business stakeholders to plan, elicit, analyze, document, and validate system requirements that meet business needs
To provide leadership, coaching and direction to staff through process documentation, review, cross training and process streamlining
To ensure technical solutions meet the needs of our Business Partners in the most cost efficient manner given existing environment
To ensure Quality process and operations
Focal point for process enhancement, liaison for requirements gathering/documentation as it relates to process and day to day operations
To ensure Processes are documented and effectively communicated across the team and with IT and Business stakeholders
Change Management: Embraces Change (2)
Client Impact: Delivers Client Service (2)
Collaboration: Works Collaboratively (2)
Competitive Edge: Maintains RBC’s Competitive Advantage (2)
Execution Excellence: Delivers Personal and Team Performance (2)
Impact & Influence: Builds Influence (2)
People Development: Develops Self and Others (2)
Simplification & Efficiency: Makes Work Simpler, Faster (2)
Strategic Orientation: Prioritizes Work for Self and Others (2)

Senior Tsa-telecom Data Analytics Resume Examples & Samples

Provide support to GVS Management team for scheduled and adhoc reports from Telemanager, SM9, 2N and other systems
Analyze and investigate data trends, raise awareness to appropriate GVS management including root cause and potential options for resolution (Ability to interpret and act upon management information)
Provide project support by gathering, correlating and analyzing source data for project and migration activities; including costing, exception and ongoing reporting. (Ability to interpret and act upon management information)
Manage reporting requirements for BAU and project activities
Work with various RBC and vendor teams to gather and report data
Validate and ensure the accuracy of data/reporting
Provide analytical due diligence for acquisition and new business opportunities. (Ability to interpret and act upon management information)
Provide appropriate service to clients as outlined in the Service Catalogue, e.g. operations/technical support, SLAs, hours of operation
Identify opportunities for enhancing the service offerings
Promote and foster a team environment within the department and service partners to achieve superior customer focused service delivery, realized through high client satisfaction,
Work with the Global Voice Services Managers to help Mentor, Coach, and Educate staff on technical expertise
To coordinate voice telecom initiatives in support of our Business Partner needs and ensure deadlines are met
Required: Minimum 5+ years of Telecom/Voice Services experience
Solid understanding of Operational System Support tools
Experience with eTelesolve Telemanager, 2nd Nature, SM9 preferred
BA/BSc or Equivalent years of experience as a TSA
LI -FH1

Telecom Expense Management Analyst Resume Examples & Samples

Identify optimization opportunities in global voice circuit inventory
Track and dimension potential disconnects and savings opportunities
Conduct global analysis of voice circuits, identifying opportunities for consolidation of circuits to major/critical telecom carriers
Provide trending analysis by telecom expense categories (usage, access, taxes & surcharges)
Global site analysis of data centers, standalone locations and closed sites of circuit inventory
Coordination with Telecom Expense Management team of opportunities identified
Develop solid working relationship with telecom carrier contacts
Develop strong reporting package showing progress towards optimization efforts
Minimum 3- 5 years telecom experience
Collaborative team player with ability to be an Individual Contributor
Excellent written, verbal communication and interpersonal skills; ability to influence results
Proven Ability to drive process improvements across the organization
Strong Excel and PowerPoint capabilities

Telecom Operations Professional Resume Examples & Samples

The core role is configuration, support the application and rectifying issue related to billing
New requirements feasibility check and advise on the solution
Deliver build on need basis
Support the testing team with queries and clarifications
Thorough understanding of the products/business and the architecture
Was involved in the initial project discussions, exploring new ideas and possibilities
Involved in preparing SOP's for configurations across BSCS,OFS and CRM
Feasibility for all new products
Helping operation team in resolving CDR related problems due to which data is going in rejection
Atomization and optimization of scripts and processes

Associate Partner Telecom Interactive Experience & Mobile Resume Examples & Samples

Business Development, Sales, and Proposal Management
Project Delivery* People Management
Interactive Community Participation and Leadership

Telecom Expense Management Analyst Resume Examples & Samples

To perform invoice analysis to identify billing error, discrepancies and opportunities for savings
Resolve Telco and business groups queries related to invoices and payments information on timely basis
Run and analyze reports for example other vendor billing, Pricing inconsistency, and include them in issue tracker called Audit status report
To maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects

Commissioning Engineer Telecom Resume Examples & Samples

Degree in Telecom Engineering
Equipment SDH / PDH and supervision system
3 to 5 years Telecom experience
Electric authorization (UTE C18-510 H2VB2VBR or equivalent)
Huawei SDH experience (ideally)
Experience on IP Network Deployment (Switch/router configuration)
Experience in Telecommunications Network Management System (Huawei U2000 (Ideally)
Experience in private telephone networks, interconnections between different types of PBX (analog & digital) appreciated
Experience in electrical substation environment
Strong team spirit and knowledge of multicultural relations (Vendors, employees, customers, subcontractors)
Great potential for solving technical problems
Strong autonomy
Valid international driving

Telecom Services Supervisor Resume Examples & Samples

Candidates must have a minimum of 10 years’ experience delivering and/or managing telecommunication and/or networking technologies and projects
Minimum of five years’ experience in a management or leadership role within networking technologies or telecommunications service
Minimum of five years’ experience working in theme park or hospitality businesses
Extensive knowledge designing/managing/supporting network infrastructures
Strong understanding of wireless networking technologies
Thorough understanding of theme park and hospitality business
Thorough understanding of LAN, WAN, and WLAN protocols
Minimum 5 years’ experience managing implementations within a large networking environment and/or numerous Wi-Fi access points (1000+)
Must have experiencing supporting large-scale infrastructure with 30,000+ users
Must demonstrate an ability to analyze business trends and provide analysis to assist senior leaders in decision-making
Must have experience conducting business valuation of new projects, and partnering with technical and business teams
Should have some experience analyzing financial impact and helping identify savings and/or revenue opportunities
Should be capable of facilitating SOWs and Competitive Bid Management process, ensuring adherence to Disney standards
Should be proficient in reporting and tracking performance of projects and services
Must demonstrate strong partnering/teamwork skills
Must demonstrated an ability to manage conflict/resolution
Experience conducting wireless/RF surveys and assessments will be given preference
Strong understanding of infrastructure procurement and installation coordination process will be given preference
Experience managing multiple vendors and support contractors will be given preference
ITIL Foundations certification is required
7+ years’ experience in a technical management role, working with networking technologies or telecommunications services is desired
7+ years’ experience working in theme park/hospitality infrastructure is desired
The ideal candidate will have extensive experience with telecommunications technologies, wireless and voice systems and/or infrastructure projects
Experience with and knowledge on implementing disaster recovery and highly available systems is desired
Experience with technology sustainment and IT service management is preferred
Experience using Service Now, SAP and/or other portfolio or resource management tools is highly desired
Networking certifications such as CCNA or equivalent is desired
Project Management training and/or demonstrated knowledge is desired
ITIL Expert certification is a significant advantage
Any other technical certifications or network/wireless training certs are a plus

Telecom Voice Engineer Resume Examples & Samples

Responsible for the enterprise integration, implementation, configuration and support of communications technologies (PBX, VOIP, UC, Teleconferencing, Telepresence, Mobility, Cloud, Fax). This includes researching, testing, prototyping and recommending development and solutions, and corresponding operational support
Lead incident troubleshooting on network related issues and Problem Management coordination by interacting with network engineers as well as other technology support personnel to help remediate issues with Network, VOIP and other products and services. Partners with outside network and other service vendors to resolve problems or issues, as well as access products and service capabilities
Perform high level design for new infrastructure projects and actively search for sustainable opportunities for cost reduction
Conducts research, development, assessment of emerging communications products. Keeps current with industry knowledge
Contributes to development of network framework, defining principles, best practices and standards globally
Monitors and ensures compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training to network engineers, field staff and other as appropriate. Provide direction and mentoring the team to ensure consistency
May conduct research, analysis, design in order to make recommendations that enhance business capabilities or reduce expense. Able to evaluate business requirements and deliver solution designs based on those requirements
Collaborates with colleagues, internal customers and business representatives in application development, enterprise infrastructure, business technology, and other key departments to ensure communications needs are considered and attained
Fosters and maintain good relationships with colleagues and customers (internal and external) to ensure that Business needs are understood and supported
Strong project management and organizational skills a must
Must be able to work independently and take initiative
Understand the need for after hours and weekend support
Excellent written and verbal communication skills are an absolute requirement
Must be well rounded with business office professional skills; verbal, written, collaboration, accountability, ownership, motivation and follow-through
Typically requires an Associate’s degree in information technology or a related field and nine or more years’ experience working with telecommunication equipment and systems. Equivalent professional experience may be substituted in lieu of education
Must posses a valid California driver’s license with a good driving record verified by the DMV
Highly motivated individual with strong analytical & problem solving skills with a minimum of five years of multiple voice communication solutions (PBX, VOIP, UC, Teleconferencing, Mobility, Telepresence, etc.) and related knowledge of network routing and switching, protocols, topologies and telephony products
Senior level experience with Avaya PBX systems is required; Microsoft Lync/Skype is highly desirable as is experience with call center environments. Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems
Design and diagram call flow and related systems settings using MS Visio
Configuration, implementation and troubleshooting of Cisco Telepresence
Must have a demonstrated knowledge of and hands-on experience designing and implementing unified communications solutions in a multi-site, distributed computing environment
Must have prior experience in troubleshooting UC/UCS technologies with strong technical ability and good analytical and problem solving skills to identify risks, assess options and develop contingency plans
Configuration and troubleshooting of QOS settings for voice and video over WAN connections
Requires excellent interpersonal and communication skills with all levels of audience. Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization
Must be familiar with any legal/regulatory requirements impacting the voice environment, such as E911
Experience with vendor management (network products, telecommunication services, cloud technologies and professional services)
Ability to support the transition of legacy digital T-1’s to SIP services
May require on-call and/or overtime to meet business objective
Network telephony design/architecture certification is a plus
7+ years’ experience supporting a multi-site large Voice PBX infrastructure and VoIP environment. (Avaya, Avaya Heritage required)
3+ years’ experience in Voice Networking, Installation of circuit cards and troubleshooting network and carrier issues
Cross platform experience data infrastructure. Knowledge of Network topology (layer 1&2), QoS, routing, switching and converged integrated systems
Background on Operating Systems, VMware, application databases and server patching

Associate Technician, Telecom Resume Examples & Samples

Knowledge of Active Directory account management
Familiarity with the following systems
Cisco Unified Communications Manager
Cisco Unity Connection Unified Contact Center Express experience Polycom audio / video conferencing systems

Telecom Coordinator Resume Examples & Samples

College graduate within the following Degree Programs: Finance, Accounting, Business Management, Civil Engineering, Mechanical Engineering, Electrical Engineering or Construction Management
Detail oriented, able to multitask, prioritize and meet deadlines required
Ability to travel occasionally as required
Specific wireless telecom project coordination experience preferred
Expert in all aspects of Microsoft Office, especially Excel preferred
Strong organizational and communication skills preferred
Ability to maintain organized and accurate project records/files preferred

Telecom Scoping Engineer Resume Examples & Samples

3-5 years experience assisting with the site construction design process working on Turf is required
IBwave level 1 and 2 certifications required
The Engineer has knowledge of wireless technology such as CDMA/EVDO, GSM/UMTS, LTE, WIMAX, and public safety required
Knowledge of DAS design and link budgets required
Experience with IB Wave tools required
Ability to travel up to 50% of the time required
OEM certifications from Corning/Mobile Access, Tyco/ADC DAS, CommScope/Andrew, Solid DAS is preferred
DAS installation, commissioning and troubleshooting experience is preferred

Telecom Structural Engineer Resume Examples & Samples

2+ years of related experience required in utility pole design & analysis in production environment required
Proficient is RISA 3D software required
Functional to proficient with AutoCAD preferred

Account Executive, Telecom Resume Examples & Samples

Develop positive relationships with clients and promote strong team/client relations
Develop a thorough understanding of the program scope with the ability to establish and manage budgets
Develop client ready materials to drive communication with clients
Showcase ability to plan and execute small event on own, including logistics, on site operations and follow through
Showcase ability to provide program analysis and present results to the client
Proven ability to communicate effectively and professionally
Demonstrate passion for highest quality of work
Act as a role model and mentor for more junior staff, including AAE’s and Interns
Oversee day-to-day operations of program including staff relations, paperwork, routing and overlays showcasing ability to meet deadlines and budget parameters
Process staff timesheets and vendor check reimbursements in a timely manner
Support hiring process for program staffing and prepare and organize crew training for launch
Ensure program routing is updated and correct and is communicated to internal staff and crew in advance and throughout the tour
Analyze, review and approve online recaps on time
Ensure that the program reporting process is both effective and efficient
Demonstrate ability to effectively coordinate and organize logistical needs including travel, equipment
Start to evaluate program functions and recommend program changes or improvements
Start to contribute to new business support
Experience with client/agency relationships
Comfortable setting deadlines and sticking to them
Comfortable and experienced at managing multiple tasks
Limited to some experience with presentation skills – comfortable in a presentation setting
Able to articulate business problems and challenges and work towards a solution
Experience in analyzing results before, during and after a program
Independent thinker with exceptional teamwork skills
Ability to multi-task and work under high pressure situations
Excellent interpersonal skills and the ability to develop strong relationships with clients, internal staff in all departments and vendors
The ability to work in a dynamic environment and adapt to shifting priorities and deadlines

Telecom Senior Analyst Resume Examples & Samples

Performs telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers
Complete telephony portion of system installations, coordinate equipment and service orders and installation
Troubleshoot and resolve issues with telecommunication systems
Submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors
Act as SME for Telecom team in designated area of expertise
Serve as Telecom point of contact in absence of management
Performs other duties as may be assigned by senior management
Master’s degree preferred or equivalent experience
Certified in one or more of the following, or certifications similar in nature: Nortel CS1000/Avaya CS1000; Nortel Callpilot/Avaya Callpilot; Nortel Symposium/Contact Center/Avaya Aura Contact Center; Cisco Certified Network Associate (CCNA)
7 years related experience
3 years in a lead/SME capacity
Must possess familiarity with the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job
Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables
Possess experience with telecommunication systems administration and programming

Account Executive Telecom Resume Examples & Samples

Generate sales for software, solutions and services into current and prospective customers within Telco clients across the region
Fulfill wide range of requests for information from prospective customers. Prospect within a territory to uncover business needs
Develop a basic understanding of company pricing and licensing procedures
Responsible for achievement of Total Software Revenue Target
Coordinate resources from sales and services staff for solution selling and promotes and reinforces Solutions Selling and Miller-Heiman concepts
Work in conjunction with the Strategic Pricing Group to negotiate contracts and bids
Directs complex sales opportunities, including implementation plans, which include the coordination of internal and/or external professional services

Telecom Svcs Senior Associate Resume Examples & Samples

Operates, designs, plans and leads implementation of global internal telecom systems
Provides technical guidance for telecommunications solutions and proposed upgrades to equipment in support of business objectives
Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software
Monitors, programs and troubleshoots the voice telecommunications systems and services of vendors
Project scoping and documentation
Focuses on service management discipline within the environment to minimize impact to the business
Performs tasks relating to telecommunication voice operations, installation and/or maintenance for local, off-site and/or remote locations
Designs, configures, deploys, tests, maintains, monitors and trouble-shoots telecommunication voice components to provide a secure, high performance voice network
Documents and maintains global standards and processes and the development of specifications, records, form layouts
Analyzes and translates business requirements and user needs into engineering, design, and technical specifications to support telecommunications infrastructure
Develops and maintains vendor and internal/external customer relationships

Telecom Field Services Technician Resume Examples & Samples

Perform adds, moves, changes to phone lines and handsets
Involved with the installation, expansion and support of all telecommunications hardware
Support all cable installations, including planning and design
Test equipment in a timely manner as requested to ensure proper operation to customer satisfaction
On call support for the Helpdesk and resolve phone related incidents when escalated
Keep accurate records of work performed
Receive and respond to work orders in a timely manner, locating and correcting equipment malfunctions
Participate in new technology evaluations and assist in the preparation of written results and recommendations
Interface with corporate telecommunications support and vendor telecommunications support
Participation in corporate audits and initiatives

Telecom Inspector Resume Examples & Samples

Good communication skill (oral and written)
Background in engineering, I&M, or construction
Knowledge of construction and placing procedures are required
Knowledge of National Electric Safety Code
Good Management skills, negotiation and conflict resolution

Telecom Field Assessment Specialist Resume Examples & Samples

Will be traveling to cell tower sites to assess existing equipment
Responsible for site equipment measurements, draw sketches of equipment layout with accurate dimensions, take pictures of equipment and entire cell tower site
Complete field assessment questionnaire in detail. Upload pictures into appropriate documents
Prepare site drawing with details for use by AutoCAD designers
Some office based administrative assistance as required, such as: permit submissions, FedEx shipping coordination, and file maintenance
High school education required with college degree preferred
Valid Driver’s License is required
Ability to travel extensively is required
Ability to use email, zip files, SD cards required
Ability to accurately measure, dimension and identify all ground based cell site equipment, electrical and generator equipment and also able to identify and take accurate pictures of coax/hybrid cabling, antenna mounts, antenna, microwave equipment, tower mounted amplifiers and antenna equipment required
Must be capable of making on the site decisions on future equipment locations and routing of electrical & cabling required
Ability to follow specific instructions from management and complete work under little to no supervision required
Must be able to perform all items above in conditions that are physically demanding
Good computer skills including Word and Excel, good camera skills with ability to take accurate, clear pictures and picture editing is preferred
Overhead utility coordination experience – clearance requirements and installation feasibility preferred
Small cell deployment experience preferred with knowledge of GO09 standards preferred
Experience in civil surveying notation, methods, and instruments preferred
Knowledge and/or training in Cal/OSHA standards

Telecom Inspector Resume Examples & Samples

Outside plant experience, especially aerial
Basic Excel skills
Basic project management skills. Will need to be able to manage multiple jobs/inspections with some supervision and guidance
Solid people skills. Ability to coordinate with companies on joint projects
Experience with working with/for SDOT is a plus

Principal Analyst, Telecom Resume Examples & Samples

Participates in special projects as required. Perform maintenance on Avaya Systems knowledge to include the G430/450's, S8300's, Modular Messaging , Message Application Servers, and Message Storage Servers
ACIS (Avaya Certified Implementation Specialist) for Avaya Aura Communication
Avaya Aura Messaging

OSP Telecom Lineman Resume Examples & Samples

Use appropriate hand and power tools to properly measure, cut, bend, assemble and erect all components necessary for lifting, moving and installing plant materials in accordance with the applicable plans, specifications, codes and industry standards
Build aerial plant to customer specifications to include: framing poles, placing new strand, lashing new cable to bare strand, over lashing cable to existing strand and cable. Installing anchors and down guys, snow shoes, placing FST fiber terminals, grounding & bonding of strand, placement of riser guards, trimming trees, pulling of cable/fiber short distances in conduit, installing pole mounted cabinets, placing ground rods and installing VGR’s on poles, swapping lashers on poles either from a bucket truck or from hooks/ladders
Dismantles, moves, and removes aerial, underground or building wire, cable associated equipment and hardware
Connects wires and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, or poles
Lead, complete, and sign off on daily pre-job safety planning in the appropriate format. Identify safety hazards you or other employees may be subject to and take all necessary corrective action to eliminate or mitigate hazards. Assure all crew members understand, participate, and sign all pre-job safety planning tools at start and end of shift
Report all accidents and near misses to supervisor. Participate in investigation process as needed. Review accidents and the causes with employees
Repairs and maintains major cable/fiber system and structures such as broken lashing, replacing or re-sagging aerial strand, pole transfers, down-guys, aerial to underground conversion, make ready, VGR’s and all grounding and bonding functions as per NEC code
Deploying and removing various traffic control devices that protect the work area while on a street or roadway
Bolt systems or equipment into place, using hand or power tools
Supervise ground hands to ensure safety and productivity
Complete weekly time sheets and production reports
Complete reports related to project status, progress, or other work details, using computer software
Participate, adhere to and support all safety related policies, processes and programs. Engage with your work team to ensure we achieve zero injuries. Understand that no job is so important that your safety, the safety of your crew, or public safety will be compromised. Watch for hazards and report any concerns to your supervisor or safety professional. If needed, use your stop work authority until the issue is resolved
Understand and respond appropriately to all safety hazards and warning devices (i.e. back-up alarms, smell of smoke or fumes, different colored warning tags, warning sirens)
Read and understand work orders, blueprints, plans datasheets, site drawings and specifications. Visualize two dimensional drawings in three dimensions. Must complete As-Built or redline documentation on prints
Complete performance reviews of craft workers according to Craft Performance Assessment (CPA) Guidelines
Inspect crew members’ work for compliance with the contract plans, specifications, and industry standards. Point out deficiencies, explain them, and take corrective action needed
Examine/inspect field conditions and identify problems, inaccuracies, and cost saving measures that arise or that may be encountered. Take corrective actions as needed reporting any issues to your supervision
Operates power equipment such as compressors, pumps, blowers, hydraulic diggers, and hydraulic aerial bucket trucks
Comply with Company Code of Conduct and jobsite policies
Perform all other actions necessary to accomplish the foregoing principal duties and accountabilities. This may require working in other crafts at levels appropriate to training and skills as requested by project supervision
DOT Certification
Basic First Aid/CPR

Telecom Installer / Switch Tech Resume Examples & Samples

Use various types of copper and fiber cable and termination hardware as well as termination and testing procedures used on a day to day basis
Demonstrate working knowledge of EIA/TIA requirements such as distance limitations and pin configurations
Perform adds, move, changes to new and existing equipment. Installing and programming from start to finish; including voicemail
Run daily service and maintenance for existing customer base
Provide programming, support and maintenance of voice mail systems
Pull/install voice and data cables

Telecom Installation Tech Resume Examples & Samples

Utilizes computer programs/software
Keeps communication closets and work environments tidy
Provide physical labor assistance on copper and fiber projects

Telecom Installation Tech Resume Examples & Samples

Ensures there is 24/7/365 support to the University copper cable plant
Must be able to perform the duties of a Cable and Fiber Technician 1
Use copper and fiber optic test equipment

Greenland, Telecom Ntwk Tech Resume Examples & Samples

Provides Nortel SL-100 switch maintenance functions, including moves, adds, changes, security, and operations in accordance with applicable government directives
Maintains the Callegra Voicemail System
Maintain s the Voice Protection Systems at the direction of the NOSC
Maintains the Power System associated with the SL-100 switch at various locations
Installs and maintains the inside plant wiring from the SL-100 switch to the Main Distribution Frame at various locations
Maintains the Meridian Option 11c phone systems in the SSPARTS locations
Documents all maintenance actions and work orders in the Trouble Ticket database
Supports BAE Systems offices, and other agencies, with the installation, connection, testing, and troubleshooting of the communications infrastructure at Thule, when requested
High school diploma and military or civilian education in basic electronics
Completion of basic industry education pertaining to SL-100 operations and maintenance
Background in communications electronics

Telecom Coordinator Resume Examples & Samples

Electrical, Civil, Mechanical, or other related Engineering degree
Construction Management
BS Degree in Electrical, Civil, Mechanical, or other related Engineering degree OR Construction Management preferred

Telecom Tech Resume Examples & Samples

Experience with Linux, Suse, RedHat, KVM, and open stack framework
Experience with Cloud infrastructure, including Compute, Network, Storage, and Back-up
Experience with software defined networks and network function virtualization and testing of Telco applications over Cloud
Experience with evolved packet core components, including SGSN-MME, SGW, PGW, GGSN, PCEF, PCRF, DNS, OCS, routers, or firewalls
Experience with deploying IaaS, PaaS, SaaS, and Telco Cloud
Knowledge of API design and Object-Oriented principles
Knowledge of 3GPP standards, protocols, procedures, implementation, and call flows
Ability to build complex Cloud-based solutions
BA or BS degree or 2 years of experience with networking

Senior Telecom Provisioning Analyst Resume Examples & Samples

Design, implement, maintain, and support Data Center and remote sites of the enterprise network
Develop documented design solutions complete with diagrams and bill of materials
Develop highly repeatable network design standards for the Telecommunications Department
Develop network roadmaps and blueprints for LAN, WAN, and Data Center connectivity
Provide third level technical support for all LAN/WAN related operations
Participate in the ongoing support and maintenance of existing WAN and LAN infrastructure
Work in an enterprise IT environment with specific tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring
Participate in design and strategy meetings for assigned IT projects for the company
Work with various IT groups for corrective action and compliance to security standards and policies as needed
Evaluate existing communications systems, identify deficiencies and make network performance recommendations
Recommend and draft department guidelines and procedures
Provide timely project deliverables to customers and management
Create and document logical network topologies
Provide continuous research, assessment, and implementation of new technologies, hardware, and software needed to advance the applications and services rendered by the organization
Install and configure communications equipments as needed
Perform after-hours maintenance as required
Mentor and coach peers and other departments on operational processes and technology as needed
Develops and recommends strategies for network growth, security, and other network enhancements by maximizing functionality of routers, switches, and firewalls
Respond to trouble and service tickets on LAN, WAN, and Voice
Creation and maintenance of run-books, standards, configurations, work instructions, architecture, detail design documentation
Monitor alarms of network and switches systems, monitor traffic statistics and utilization of network resources
Build and support network infrastructure, assist or lead various projects

Telecom Operations Engineer Resume Examples & Samples

Bachelor’s degree in Computer Science, Engineering or related field; or equivalent work experience
5-7 years of proven engineering expertise within the subject matter domain
Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems
High reasoning aptitude and ability to quickly understand complex operating environments

Telecom Coordinator Resume Examples & Samples

Entry level, uses knowledge acquired in college or in the industry as an intern and/or technician to manage sections of a construction project
Must have valid driver’s license and able to travel in the Virginia area
Work is directed by a higher level construction manager
Works under general supervision while preparing to solely manage construction projects
MS Office skills (Word, Excel, PowerPoint) required
Engineering or technical degree preferred

Senior Analyst, Telecom Resume Examples & Samples

ITIL v3 Foundation certification a plus
Network +
MCSA a plus
CCNA and/or MCSA certification preferred, equivalent experience required
DODD 8570 compliant (i.e. Net+ , Sec+, or CCNA Security, required)
Experience with JMET, i-direct, SDN or other tactical SHF systems
Requires working knowledge of SATCOM/SHF and terrestrial transport systems and technologies
Able to work Independently with little to no supervision
Competent to work at a technical level on all phases of RF/SATCOM systems operation
Excellent communication skills; shows tact, effective listening skills and follow through
Anticipates questions and is prepared with answers
Must be a consummate professional in both demeanor and attire
Able to create and maintain network diagrams and track inventory
Intermediate understanding of networking and ability to troubleshoot
Detail oriented and organized; able to understand information systems and ensure accuracy of work

Telecom Tech Resume Examples & Samples

Experience with Linux, Suse, Red Hat, KVM, and Open Stack framework
Experience with Cloud infrastructure, including compute, network, storage, and back-up
Experience with software defined networks and network function virtualization and testing of Telco Applications over Cloud
Knowledge of API design and object-oriented principles

Analyst, Telecom Resume Examples & Samples

Prepares highly technical designs, cost/benefits analyses, and schedules implementation of network design
3-7 years of experience with unified communication platforms such as
Microsoft Lync Server 2010
Microsoft Lync Server 2013
Sonus SBC (manages VOIP traffic)
Lync compatible Call Center Servers (like Clarity Connect, Altigen MaxACD, etc)
Cisco Call Manager 6.0 or higher
Cisco Unified CCX Premium 5.0 or higher
Sangoma Free PBX

Senior Engineer Telecom Software Developer Resume Examples & Samples

LI-WL1
Bachelor's or Master’s Degree in Computer Engineering, Computer Science, or related field and 6 years minimum applicable experience required
Ability to obtain and maintain a U.S. Government security clearance
Current possession of a US Government Secret security clearance is a plus
C/C++ development experience in a multi-threaded environment on Linux
Telecommunications domain experience (VoIP, TDM, and related technologies)
Knowledge and experience with VoIP and security protocols (including SIP, TLS, IPsec, RTP/SRTP), and IP Protocols (including TCP/IP, Telnet/SSH, FTP, DHCP)
Experience interfacing with device drivers, including DSPs
Command of object oriented development methodologies, and of the software development lifecycle with system, network debugging and troubleshooting skills
Ability to work both independently and as part of a team, possess excellent verbal and written communication skills, possess analytical and problem solving skills, and exhibit effective time management and task ownership

Senior Telecom Mission Engineer Resume Examples & Samples

Bachelor’s Degree and 9 years of related experience or 13 years of related experience
US Citizen with the ability to obtain a Public Trust Clearance. If you have a clearance, your clearance can be maintained while on this contract up to the Top Secret level
An understanding of audio transmission quality, audio conferencing, legacy T1 circuits, VoIP, network design, troubleshooting, and customer interactions are key requirements of any candidate
Well versed in Layer 2 (TDM and Ethernet) technologies

Interface Engineer Telecom Resume Examples & Samples

Shall be in a position to proactively provide technical support and propose engineering solutions to manage the design, construction and Testing & Commissioning of telecommunication interfaces between Thales and Civil Contractors of Doha Metro Project
Issue Interface Control Forms (ICFs) after consultation with the Design and Implementation teams of the Project, and participate to all the necessary workshops until the final close out and sign off of the ICFs
Shall provide on a weekly basis the necessary update of the interface status to the PMO team for the update of the Interface Registers
Shall coordinate with the design team for the responses to Requests for Information (RFIs) and shall provide the necessary weekly feedback to the PMO team for the update of the Interface Registers
Shall represent the Interface Team to the regular interface meetings and handover site walk downs with the Consortium, the Client and the Civil Contractors
Shall coordinate with the BIM team for any issues that may be arise from the BIM models of the Civil Contractors
Coordinate with the PDAs (Design Authority) for the implementation of the Telecom-Civil ICDs
Coordinate with the Lead Interface Engineer of the Consortium in order to provide consolidated responses
The ideal candidate should be self-motivated professional,
Very good communication and organizational skills
Should have at least 7 years experience of successful telecommunication systems infrastructure delivery and preferably with experience in building projects
Bachelor’s degree in Computer Technology, Architecture, Mechanical or Civil Engineering
Experience with railway project for (CCS) control communication system

Telecom Resume Examples & Samples

5-7 years of relevant experience required
Excellent oral and written communication skills required
MS Office skills (Word, Excel, PowerPoint) required
Engineering or technical degree preferred

Telecom Attendant Resume Examples & Samples

Promptly answers telephone calls in a positive and clear voice with standard greeting
Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest
Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc
Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc
Knowledgeable of resort emergency procedures and part played in them
Clocks out at end of shift and departs property until next scheduled shift
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Mobility & Telecom Operations Analyst Resume Examples & Samples

Provide account and hardware support for personnel with fully managed mobile devices and carrier plans
Maintain a database of all corporate-managed wireless accounts
Document, operate and strive to continuously improve processes supporting the administration of mobile devices and accounts
Bachelor’s degree in business or IT field preferred or equivalent experience

Telecom Voip Engineer Resume Examples & Samples

Bachelor’s Degree in Computer Science or associated discipline. Additional years of experience may be substituted in lieu of degree
Minimum 7 years of applicable experience
Experience working with various types of voice related circuits such as; T1, PRI, POTS, and Centrex services. Knowledge of T-1/PRI configurations such as signaling types, framing, and line coding are highly beneficial
Experience working with Nortel PBX/Key systems to include troubleshooting
Knowledge of VOIP technology, including VoIP security vulnerabilities
Experience working with major telecom vendors opening trouble tickets, defining problems, requesting circuit information, scheduling vendor meets, and attending regularly scheduled telecon meetings
Must be able to manage small to large size voice equipment installation projects from beginning to end. This includes determining the equipment needs of site users, obtaining installation quotes from vendors, monitoring the progression and quality of work, maintaining a schedule of work, and follow-up upon project completion
Proficient with Microsoft Office to include, Excel, Word and Power Point
Must possess knowledge of wiring standards as it relates to voice telecommunication wiring installations, repairs, and extensions
Strong oral and writing communication skills
Experience with ServiceNow or other ticketing systems
Knowledge of Building Overhead Paging systems
Must be able to obtain Position of Public Trust clearance
Bachelor’s degree or combination of training and experience
CCNA Voice certificate
Local to the Raleigh, NC area. This position does not provide relocation assistance

Telecom Business Operations Lead Resume Examples & Samples

Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore
Acts as a subject matter expert regarding telecom business applications and postpaid billing
Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application
Interacts closely with internal teams to ensure that project needs and objectives are met
Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations
Training in Operating systems especially sun Solaris and HP-UX, databases especially Oracle, SQL and scripting especially Perl, shell and awk
GSM Billing system and value added services
5+ years in a busy IT/GSM environment with hands-on experience in billing systems including at least 1+ years leadership experience
Conversant with how operating systems interact with systems, & specific experience with UNIX &
Windows Operating Systems
Data modeling techniques & SQL Server and/or Oracle databases
Experience with various industry standard scripting & coding methodologies e.g. SQL scripting, shell
Able to handle, prioritize, multiple projects simultaneously
Able to operate in a performance driven organization
Telecom Business Operations(Postpaid/Prepaid),
IT Service Delivery, IT Application & Project management,
Service management (ticket, change, incident & problem),
Server & storage knowledge, communication skills

Telecom Tower Technician Resume Examples & Samples

1 year wireless industry climbing towers experience with 2-3 years of other construction labor experience that required elevated working conditions
Must possess a valid driver’s license and driver history that complies with company motor vehicle policy
Must have or obtain documented Authorized Climber or Competent Climber & Rescue certification from a NATE Recognized Tower Training Program
Must have or obtain OSHA Construction 10 HR Safety Training Card issued by the US Department of Labor
Must have or obtain First Aid and CPR certification
Must be in good physical condition with the ability to bend, twist, squat and lift 75 lbs. and pull his/her own body weight plus equipment weight up a vertical tower repeatedly for long periods of time. (A fit for duty test may be applied)
Must be comfortable climbing & working at heights on towers, rooftops, water towers and other elevated structures up to 500ft

Telecom Expense Management Analyst Resume Examples & Samples

Telecom Expense Management
Evaluate existing telecom expense management and wireless mobility management solutions for our enterprise and recommend cost and process improvements
Manage telecommunications contract renewals, rollovers and cancellations
Verify all telecommunication invoices. Research and correct discrepancies
Work with accounting department to ensure prompt and accurate payment of invoices and receipt of credits
Support the IS network team in monitoring service level agreements to ensure vendor performance
Ensure proper tracking of Herbalife’s voice and data line inventory
Submit timely, well documented disputes to vendor for erroneous billing via the standardize dispute process. Document, track and follow up on all submitted disputes with vendor to ensure timely resolution and associated follow through to invoice adjustments. Develop and maintain comprehensive tracking and documentation of disputed amounts for each vendor account via the detailed dispute tracking log
Manage TEM software to maintain accurate records of
Carrier voice, data, and cellular services, inventory, accounts, and invoices
Negotiated telecom service contracts, track their expiration dates, and manage renewals and new service agreements
Build rapport and gain commitment from key cross-functional global team members to ensure tasks are completed
Work with stakeholders on project strategies, budget, resource requirements and timelines
Create RFP’s (Requests for Proposals), proposal evaluation criteria, review supplier proposals, sourcing strategies, and purchase orders
Excellent communication, observation and analytical skills
Familiarity with telecommunications terms, service types and carrier billing platforms advantage
Advanced computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
Attention to detail with strong organizational and problem solving skills
Ability multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects
Thorough and required knowledge about different modes of telecommunications and the way the costs generated from them works
Demonstrated business acumen and the ability to apply financial expertise to telecom contracts and invoices
Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting
Develop and implement tracking of all telecom categories
Working knowledge of telecommunications tariff cost structures, LEC, CLEC and IXC carrier billing and associated interconnection products
Experience managing data, voice and cellular carrier billing, procurement and contract negotiation
4+ years working in Telecommunications Expense Management or related disciplines
Experience with project tracking
Bachelor's degree in Business, IT, Finance, Supply Chain Management/Procurement, or equivalent work experience
5 years of telecom sourcing/purchasing/supply chain experience

Telecom Technical Analyst, Senior Resume Examples & Samples

5+ years of experience with engineering and information management
Knowledge of various computer software databases, spreadsheets, word processing, network programs and internet capabilities, including Microsoft Word, Excel, PowerPoint, and Access
Ability to identify, analyze, and translate complex information and evaluate options for the effectiveness and efficiency of information and engineering management
Experience in Air Combat Command organizations
Knowledge of intelligence systems

Telecom Tech Resume Examples & Samples

Based Cloud infrastructure platforms for telecom network functions and evolved packet core. Build complex Cloud
Based solutions
Experience with Cloud infrastructure, including compute, network, storage, and back
Experience with evolved packet core components, including SGSN
MME, SGW, PGW, GGSN, PCEF, PCRF, DNS, OCS, routers, or firewalls
Knowledge of API design and object
Oriented principles
Ability to build complex Cloud

Systems Technical Cabling & Telecom Services Resume Examples & Samples

1 year experience using basic functionality of Microsoft Word and Microsoft Excel
2 years experience with CAT 6A/6E COAX and fiber optic cabling or related experience
Bicsi Information Technology Systems (ITS) Installer 1 Certification or related cabling installation certification

Business Solutions Director, Telecom Resume Examples & Samples

Responsible for supporting sales opportunities through facilitation of needs assessment dialogues and presentation of services to clients
Develops strategies for Fortune 1000 companies toward the management of telecom services; and/or the positioning and building of Ecova’s Telecom solution to grow the business, are critical components of this role
Act as the champion for and will exemplify the customer centric sales approach
Assist the Client Service Director organization and Sales Directors with building a strategy for clients that incorporates the key components of a Telecom and Payables Program, facilitating up sell and generating optimal value as the strategy is executed
During deal cycles, facilitates dialogues with clients, present solutions, draft customized scopes of work, and assist with pricing recommendations, positioning Ecova as a thought leader and trusted business partner
Partner closely with Service Delivery to develop semi-custom/custom solutions that meet client needs and deliver margin targets
Serve as the voice of the client, bringing new ideas forward to Marketing for future consideration
Must be an expert in Telecom Management
Responsible to meet stated quotas for non-traditional sales opportunities as identified
Able to remain current through industry publications, corporate best practices, and conference attendance and speaking
Bachelor’s or Master’s degree strongly preferred
Must have a strong understanding of the telecom solution, processes, data and analysis
7 years of related experience in technical sales and/or consulting
2 - 3 years of experience successfully selling or delivering telecom bill payment and consulting services into Fortune 1000 companies and other targeted clients as identified
Proven track record includes subject matter expertise in telecom management
Must have a track record as an enthusiastic self-starter who is great at building trust and long lasting relationships
Prior experience working with telecom management systems procurement is a must
Possesses strong financial and data competencies; is highly organized; has strong executive presence; superior written and oral communication skills

Telecom / Voip Engineer Resume Examples & Samples

Work on highly technical, complex projects, including developing systems that will meet the company's needs
Research and recommend future technical needs to management in order to provide the most efficient and effective system for the organization while meeting the company’s business objectives
Participate in business meetings to identify and understand the company's goals and objectives in order to develop a system that will meet the company's current and future business needs
Define project requirements by meeting with management and end users to gain a thorough understanding of project or project task needs, providing leadership and technical direction during all stages of the project
Lead and participate in the design and deployment of new technology and enhancements to existing platforms
Provide leadership and direction on assigned technical projects
Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Intermediate Telecom Operations Analyst Resume Examples & Samples

Core device deployments and support
Incident / Problem / Vulnerability management
Lifecycle Management to all key Network connectivity services
Change Management , peer review to all Telecom Change Controls
Detail analysis and operation review of CN core Network Infrastructure
Perform Network Operational Audits , verifications to existing standards
Internal / External project involvement ( provide guidance and direction to proper transition to core to operations )
Plan and coordinate the implementation, testing and cutover of Telecom technologies into existing telecom infrastructure. This may include the guidance of field technicians
Assist Disaster Recovery exercises
Provide 3rd Level support to pager roster ( 24/7) rotation basis
Mentor and coach peers
Cisco CCNP Certification or equivalent is an asset
Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred
3-5 years of experience with IP networking and services (DNS, DHCP, VPN, firewalls, Cisco portfolio, network monitoring tools, WIFI, VoIP, MPLS, etc)
3-5 years experience with MPLS, RSVP-TE, QOS, BGP, MP-BGP, EIGRP, ISIS, and redistribution between routing protocols on Cisco
Experience and knowledge in design, operations and optimization of IP networks
Experience in building business cases and providing estimates is an asset
Good understanding of transport media (fiber, copper, wireless)

Telecom Expense Analyst & Auditor Resume Examples & Samples

Provides vendor billing invoice validation for wireless and wired lines services
Ensures any billing errors are corrected on future invoices
Maintains current information in Service Ownership Tool
Validate and load invoice feeds into various tools
Solid understanding of business finance concepts
Excellent English written, verbal, and presentation skills
Experience working with Ariba, Oracle payment, and Corporate Purchase Card systems preferred

Telecom Administrator Resume Examples & Samples

Administer multiple WAN/LAN service requests to vendors providing network services using advanced Telecom Expense Management software
Schedule and coordinate network service installations based on project specifications
Represent customer to resolve issues with WAN/LAN orders and/or connectivity with providers
Report and track daily tasks in Excel spreadsheets
Follow ServiceNow tickets to closure
Support the customer’s Business Partner network connectivity and service installation
Associate's degree in an associated discipline preferred, additional experience may be substituted for degree
3 or more years of IT experience
Strong knowledge of networking
Proficient with MS Office Suite, especially Excel
Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
Must have resided in the US for the last 5 years
Working Knowledge of network services (WAN & LAN)
Local to the Raleigh, NC area. This position does not provide relocation assistance

Telecom Operations Analyst Resume Examples & Samples

Analysis, validation and approval of telecom services invoices
Identify opportunities, implement and track cost savings and cost avoidance
Create, track and manage invoice/billing disputes with telecom suppliers on a worldwide basis
Identify opportunities to reduce number of accounts including account consolidation when applicable
Identify opportunities to improve processes and streamline work for the overall team
Resolve billing problems with the various suppliers and track these problems through closure
Perform Monthly and Quarterly accruals by country and by supplier
Identify missing invoices and work with suppliers and internal TEM team to identify root causes for these missing invoices and implement corrective actions
Maintain working relationships with telecom suppliers
Perform review of supplier's aging reports and work with suppliers to identify missing and/or misapplied payments
Reconcile telecom inventory to invoices, including the identification of new inventory or changes in the monthly recurring services
Perform audits including first bill reviews to ensure supplier compliance with telecom contracts
Ensure that telecom expenses are allocated to the correct GL Accounts or assigned PO
Collaborate with all other Billing Analysts in the team including other teams such as Finance, Accounts Payable, Operations, and Global Procurement
Communicate escalations and important issues to the TEM manager
Work with TEM Reporting staff to identify requirements for reports
Identify issues with any interface in/out of TEM application and work with Application Support staff through resolution
Work with internal/external auditors as required

Telecom Product Generation Specialist Resume Examples & Samples

Actively engage customers, external networks, industry peers, and internal colleagues to identify challenges, market gaps, and problems. Continually involve constituents throughout build-out phase to determine viability and value-proposition
Assist in the ideation, prioritization, evaluation, development, and iterations related to newly proposed solutions
Develop a systematic means of gathering feedback, observations, and comments of existing and new customers. This data will then be leveraged to identify problems and proposed solutions. Identification of these pain points and determination of the value of a solution will be key success factors
Perform analytical research and modeling to determine the size of the opportunity, competitive analysis, and financial pricing strategy associated with an opportunity. Assess its ability to scale and sustain desired financial outcomes
Assist in creating the test/pilot and presentation associated with a concept up to its launch
Be comfortable problem solving with differing perspectives, confident and effective in communicating new ideas, and fully committed to the successful launch of new ideas. Must have a passion to seek solutions in a transparent manner with external colleagues/customers, internal project teams, and executive management
Must have a heightened awareness of human behaviors, preferences, and motivations and able to translate those into viable, value-based solutions
4+ years of market research, entrepreneurial, or operational experience. Experience in Innovation or Telecom preferred. Ability to think creatively, network internally and externally, and communicate effectively are a must. Experience conducting market research, talking with (potential) customers and preparing deliverables required
Awesome communicator: effectively communicates with and engages all levels of the organization from peers to senior management to customers both verbally and in writing
Committed to probing for challenges and identifying proposed solutions in a collaborative, agile environment. Ability to work independently as well as cooperatively in team-based project teams to achieve common goals
Energy, Drive, and Motivation: Embraces challenges enthusiastically, then executes relentlessly
Efficiency/Accountability: Allocates time efficiently, focusing on ever-shifting priorities; continually seeks way to improve individual and team productivity. Highly accountable and able to manage multiple tasks in a fast paced dynamic environment
Outside-the-box thinker, passionate about problem-solving, and possesses an entrepreneurial spirit
Ability to maintain the highest level of accountability, confidentiality, ethics and integrity and to share information with resources appropriately
High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames
Ability to make decisions quickly, take risks, act in times of uncertainty, think creatively, and bounce back from failure
Strong knowledge and experience with customer surveys, continuous process improvement projects , documentation gathering, and effective presentation delivery

IT Telecom Application Specialist Resume Examples & Samples

College degree Computer Science, or other related field preferred
5+ years of experience in Cisco Contact Center scripting and Cisco telephony platforms
Cisco certification in Voice or Collaboration preferred

Telecom Operations Lead Resume Examples & Samples

Conduct site surveys, develop requirements documentation for voice, video WAN/LAN services
Develops and recommends options for reduction in costs, increase in overall efficiency and effectiveness
Provide project management support for telecom projects
Plan and implement IT infrastructure support; install, relocate, remove equipment, quality control reviews and testing for office moves
Monitor ticketing queues using ServiceNow request tracking system
Performs highly specialized technical tasks associated with cutting-edge technologies
Provides guidance and training to less experienced staff
May serve as a technical task or project leader
5 YEARS OF EXPERIENCE IN AREA OF EXPERTISE

Telecom Expense Analyst Resume Examples & Samples

Associate’s degree with major course work in Accounting, Finance, Management Information Systems, or similar ( in lieu of the degree consideration will be given to equivalent work experience)
Minimum 1 year experience in Telecom Expense Management and/or with telecommunications industry billing systems/accounts
Broad understanding of telecom industry terminology or technology, including services, products, and vendors
Strong analytical, time-management, organization,and troubleshooting skills
Strong communication skills, verbal and written
Ability to multi-task, meet deadlines, and manage priorities to meet leadership and company goals

Telecom Administrator Resume Examples & Samples

Ability to work on multiple projects simultaneously/project management experience
Troubleshooting experience (software and hardware experience)
Must live in or be willing to reside in Augusta, GA
Basic understanding of networking
Associates degree in a related field, equivalent work experience in healthcare IT, or related knowledge/experience in Telecommunications
Experience with Cisco Unified Communications Manager
Experience with Cisco Contact Center
Experience with Cisco voice gateways
Experience in tools, test equipment, practices and methods used in installing analog telephone equipment
Knowing and understanding Telephony cable counts
Have working knowledge of T-1 circuits
Experience with VoIP and SIP telephony
Understanding standard Ethernet cabling based on BICSI standards
Cisco certification

Senior Telecom Services Software Engineer Resume Examples & Samples

Minimum 5 years increasingly responsible experience in computer science or MIS required, which is to include software engineering (e.g. requirements gathering, analysis, design, implementation, testing, on-going support, etc.)
Experience using a standard coding language and/or platform required
MS SQL Server, Windows 200x Server, ASP, JavaScript, DHTML, etc
Minimum 2 years experience with several of the following programming languages required
Java, MySQL, HTML 4.01, CSS 1&2, PERL, Apache 2.x, Free BSD, SOAP, Oracle, COBRA, etc

Businses Analyst Telecom Resume Examples & Samples

Serve as a Telecom point of contact projects requiring Telecom solutions
Develop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX and database routing, Redirects, Screen - Pops) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contract)
Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)
Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomes
Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)
Maintenance of the Toll Free Number database to ensure maximum data relevance
Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives
Translate business requirements into technical specifications, computer code, screen layouts and interfaces with other systems
1+ years’ experience in one or more areas of business or IS
Demonstrate project management competencies
Demonstrate written and verbal communication competence
Working knowledge of business segment organizational structure
Awareness of criticality of issues
Ability to build and maintain trust relationships with a Customer
Ability to effectively communicate mission and objectives
1+ year experience as an analyst in one of the following disciplines; telecommunications, operations analyst or in WFM
Proficiency in MS Excel, Word, PowerPoint
Associates Degree in Computer or Business or equivalent 2 years job experience
1+ years of Microsoft Access experience
1+ years Transact SQL query building experience (using Microsoft SQL Server 2005 or above)
Visio skills

Telecom Field Technician Resume Examples & Samples

Outside Plant Telecom Cabling Experience
Be able to identify CATV, Fiber, and other Telecom cabling on Telephone Poles
Detail oriented taking notes in their system

British Telecom Business Management Graduate Programme Resume Examples & Samples

Sales/Account management/Pre-Sales
University education with no major limitation but request strong business acumen, knowledge and interest to IT&Telecommunication industry
Postgraduate, MBA, or graduates with up to 3 years working experience are all welcome
Fluency in English (IELTS 6.5 or TOFEL 90 or CET6 520+ or other acceptable certification required)
The permanent right to work in China
A professional with potential. Driven and adaptive; innovative and commercially aware. You have the attributes of a leader and the ability to learn; to apply yourself in business, deliver inspiring results and build an exciting career

Telecom Financial Analyst Resume Examples & Samples

Prepare, analyze and report on financial and non-financial activities and transactions
Reconcile transactions through analysis of data to ensure accuracy of financial information
Ensure cost savings by identifying trends, variances, and key issues in vendor billings through accounting research using financial reports
Investigate invoice data for accuracy and compliance to contractual terms and language
Create account level tracking files to analyze billing data for accuracy, trends and contractual compliance
Present billing error or disputes to the vendor using formatting that adhere to department policies and procedures
Minimum 2 years’ experience in finance or accounting required within the telecommunications industry preferred
Minimum 1 year experience in a call center or conferencing environment preferred
General technical knowledge of telecom equipment and vendors preferred

Telecom Operations Engineer Resume Examples & Samples

Conduct root cause analysis on critical/major system events and institute preventative actions to eliminate future incidents
Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, groups, vendors and systems. Requires detailed understanding of complex intradependencies/interdependencies
Accountable for providing technical assessment of complex changes across ecosystems to ensure resolutions of potential conflicts before impacting intra-/inter-related vertical systems
Must have domain knowledge in either Telecom Billing systems OR Telecom Retail systems. Broad knowledge across these domains is highly preferred
Telecom Billing Systems: Billing, Invoicing, Payment processing, Care systems interfacing

Telecom Engineering Specialist Resume Examples & Samples

Apply Cost Competitive Execution techniques to develop the most cost-effective total project solution for execution of the discipline engineering work
Develop and review requirements and specifications, including design criteria
Participate in activities associated with equipment and material procurement, permitting, subcontracting and if driven by the project need, evaluating, selecting and managing telecom integrators
Perform and check calculations, specify equipment, and solve problems of moderate or complex engineering problems
Be able to design PA/GA system and associated SPL assessments in a process plant environment
Capable for designing security systems including CCTV, Access Control etc
Understand the design of Network solutions within a multi-industry environment
Perform design of linear monitoring systems
Design fibre-optic plant infrastructure and transmission mediums
Perform design calculations and specification for radio system solutions, including where necessary ship-to-shore

Senior Supervisor Telecom Ops NE Resume Examples & Samples

Responsible for the supervision of union and non-union non-exempt employees
Will be required to maintain a high level of technical aptitude and skill
Manages an expense budget which includes labor, material, transportation, and other operating expenses
Bachelor's Degree in Electronic or Electrical Engineering with three years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, or similar technical field, servicing customers and supervising employees. or
Associate's Degree in Electronic or Electrical Engineering with five years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, servicing customers, and supervising employees. or
Minimum of seven years in telecommunications, metering, Scada, two way radio, microwave and fiber systems maintenance
Desired FCC certification
Possess a valid driver's license with a safe driving record
Ability to work off-hours and on call rotations, including occasional travel outside the Division
Qualify for Authorized Persons List to coordinate and initiate switching
Must successfully complete job specific National Grid Foundations of Leadership training courses within allotted time frame
Required Completion of Personnel Risk Assessment
Must have completed NERC CIP Modules I & II

Telecom Construction Supervisor Resume Examples & Samples

Provides leadership and oversight to Cable Foreman, Production Specialists, and Transmission Telecom crews to ensure work is executed in a safe and efficient manner
Drives cost efficiency through management of overtime, planned outages, and crew size by making final decision for all crew work assignments in the grid based upon input from the Grid Design Performance Manager
Oversight of compliance with all policies and procedures including PMR processes, No test Orders and Customer Outage Communication Optimization
Represents the company in labor disputes and interprets the union contract in a fair and consistent manner, including the handling of all labor relations and grievance processes as needed
Establishing and maintaining high standards of excellence, communicating frequently and openly, engaging others in the solution of electrical distribution system problems and responding professionally to personnel requirements
Creating and maintaining a safety conscious work environment by leading and influencing others to follow Edison safety protocols and safe work practices
Must have three or more years of supervisory and/or leadership experience
Must have experience in the design, operation and/or construction and maintenance of the fiber network and/or the Transmission/Distribution electrical system
Previous experience as a Cable Foreman, General Foreman, Field General Supervisor, or Scheduling General Supervisor
Typically possesses five or more years combined experience performing and/or supervising activities related to the design, construction and maintenance, and/or scheduling activities associated with the Transmission Telecom Fiber Network
Experience with PC applications, including Microsoft Word, Excel, PowerPoint and Access
Demonstrated experience with underground and overhead construction, maintenance and operation of the Transmission Telecom fiber network and associated regulatory requirements, including environmental regulations, safety policies and procedures, and hazardous waste management
Demonstrated experience leading cross-functional teams or supervising bargaining unit personnel
Demonstrated thorough knowledge and experience with GO 95, 128 and Accident Prevention Manual safety rules
General understanding of Transmission Telecom accounting and timekeeping practices
Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Telecom Services Coordinator Resume Examples & Samples

Coordinates internal customer service orders to identify requirements, and/or to obtain clarification and provide guidance on ordering Telecommunications services
Creates tasks and allocates departmental labor and hardware resources as needed
Tracks labor and monthly recurring charge numbers for Telecommunications services and reconciles vendor billing against internal Purchase Orders
Schedules technician Work Order and Service Call workload on a daily basis
Audits current services to determine resource requirements and availability
Oversees projects to obtain data and train end users on internal processes for provisioning
Coordinates, tracks, and reports on the progress of work assignments and/or projects
Maintains inventories of both virtual and physical Voice Service inventories to determine availability for provisioning
Develops, and updates a variety of electronic and/or hard copy reports and records for a variety of parties, which may require independent interaction with management, customers, internal and external auditors, or agencies
Prepares requested electronic and hard copy reports, and presentations for weekly, monthly annual and budget planning purposes and metrics
Responds to routine verbal and written requests for information from internal customers
Updates departmental inventory and billing records
May provide guidance to other ITS-Telecom staff
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
Intermediate to advanced level work experience with MS Excel
General to intermediate level work experience with MS Access
General knowledge of IT Service Management products (Service Now, Remedy or similar solutions)
Experience with SAP a plus
Experience with Avaya Blue CS1K Voice System beneficial
Experience working within a private telecommunications voice network environment is a plus
Typically requires a high school diploma or equivalent and four or more years experience in a field related to the specialized functional area or unit where assigned. Must demonstrate considerable knowledge of assigned functional area principles, theories and concepts
Must have an understanding of standard telecom vendor service, billing, and invoice practices and demonstrate proficient mathematical skills to support analysis
Must have extensive knowledge of computer operations and applications to include proficiency in MS Windows, Word, Excel, Access, SAP and Pinnacle. Ability to quickly learn new computer applications
Must have ability to identify issues, interpret and explain complex information and solve non-routine problems, issues or situations that require evaluation and interpretation
Must demonstrate strong analytical and troubleshooting skills to interpret and explain complex information, identify, isolate, and solve non-routine problems, and promote continuous improvement in process efficiencies
Must be capable of learning, understanding, and applying Telecom terminology
Ability to grasp new concepts quickly
Must able to communicate and interface effectively with all levels of personnel, including management, customers, and vendors, interpret and explain information, and respond to routine issues or situations that require interpretation
Strong analytical, verbal and written communication skills to accurately document and report information
Must be self-motivated with excellent organizational and time management skills
Must demonstrate attention to detail, accuracy, thoroughness, and accountability
Must be able to work both independently and in a team environment
Ability to maintain the strict confidentiality of sensitive information

Telecom Cost Optimization Analyst Resume Examples & Samples

Telecom contract responsibilities: tracks initiation, terms, and other key dates, alerting manager well in advance of renewal dates. Supports timely contract renewals to avoid unnecessary tariff rates or other cost escalators. Participates in contract renewals and negotiations
Maintains accurate record of telecom voice and data services using internal systems and vendor portals
Manages telecom expense: leads telecom audits in conjunction with TEM provider, audits invoices and reconcile to contract terms, manage waste out of the system
Defines options for optimizing service portfolio to enhance services and lower costs
Develops a detailed implementation approach including analysis of required service and equipment configuration changes or disconnects. Implement changes and optimize services directly and in coordination with the implementation and service support teams
Project management of any telecom implementations or line/service disconnects that result from cost optimization decisions, tracking through to the billing disconnect
Supports the transition of services to and from divested/acquired entities
Reviews and identifies voice and data lines that are no longer in use, can be eliminated, optimized or replaced. Tracks savings and provides regular management reports
Validates identified cost savings opportunities through historical review, vendor and customer contact
Works closely with other service teams to evaluate, pilot, and roll out IP voice and other emerging technologies that can materially improve services or lower costs
Develops and maintains process in conjunction with procurement and implementation teams to ensure that all services requiring disconnect have disconnect orders placed with the vendors in a timely manner
Ensures activities are carried out without any noticeable customer impact

Telecom Systems Admin Resume Examples & Samples

Associates Degree in Computer related field, or relevant work experience with understanding of computer hardware, software, and networking. Bachelor's Degree preferred
3+ years of previous IT experience required, 2-5 years experience administering Avaya phone systems
Experience in catalog, retail, direct marketing, or distribution environment preferred
Highly motivated and able to work both independently and within a team structure
Customer Service oriented with attention to detail
Experience with VMWare and/or other virtualization technologies
Experience with VoIP, SIP trunking, and MPLS networking a plus
Prefer experience with multiple sites
Ability to work well with departments throughout the company, especially the call center and retail operations

Telecom Expense Management Analyst Resume Examples & Samples

2-5 years business experience in telecommunications expense and inventory related area
Individual must be detail oriented
Intermediate to advanced level MS Excel skills: functions, filters, pivot tables, macros
Ability to focus on multiple projects simultaneously
Strong knowledge of telecommunications terms, service types and carrier billing platforms required
Strong plus - bilingual Spanish or Portuguese, knowledge of MS Access

Telecom Team Lead Resume Examples & Samples

Maintain and monitor Avaya main CM and gateways
Keep all telecom system components up to date to the latest firmware
Review daily alarm logs and report and fix any issues encountered
Setup new trunks and signal groups for ISDN and SIP trunks
Maintain the voice DS3s and keep all patching lists updated
Work with data center tech to add and remove new T1s / E1s
Add new VDNs and skills and ensure all updated across Avaya systems
Setup new vectors, service tables, VDN, and system variables
Add and change system announcements and hold messages
Work on Voice portal and Experience Portal to maintain current applications and add new IVR apps as requested by the clients
Add and remove phone extensions and voicemails for admin and production users
Work on Avaya Aura conferencing server, add new conferences, and maintain promptings and hold messages
Configure new CTI links for CVLAN and DLG and control access to AES server logins
Monitor AES server TSAPI and DMCC licenses and control licenses allocation on WebLm server
Troubleshoot and identify any issues on Avaya gear, gateways, and scripting tools
Maintain the inbound and outbound Altitude scripting servers, gateways, and outbound call classifiers
Meet with the business to setup new Line of business or make modification on existing LOB
Maintain carrier network managing tool to allocate inbound traffic
Manage and monitor the Sip traffic on Acme Packet SBCs, Avaya SBCs, and Avaya session managers
Minimum of 10 years direct experience with telecom
Minimum 5 years of work with Avaya switch technology and related components
Ability to pass a background check
Direct hands on experience with

Telecom Systems Resume Examples & Samples

Knowledge of Satellite Communications systems; understanding of the current and future market from a commercial and customer perspective
Previous experience in advanced payload design and knowledge of systems level requirements for advanced payload
Extended experience in Microwave / high frequency RF engineering and / or digital signal processing
Extended experience with modelling software used in the context of RF Systems design / RF systems performance analysis – such as Matlab /Simulink; ADS; HFSS; etc. and/or any other relevant tool would be a plus
Ability to work within a complex multiple stakeholders’ environment
Demonstrable verbal and written communication skills; at ease with colleagues within the engineering community; project management team but also customers and suppliers
Strong analytical skills
Capable of working autonomously against tight deadlines (typical example: proposals support)
Capable of integrating quickly to a diverse and international team (the Telecom Business Division is split across 3 sites: Toulouse; Portsmouth and Stevenage)
This role may involve business travel (sometimes at short notice) and as such you must be able to travel accordingly

Telecom Svcs Ops Analyst Resume Examples & Samples

Plans, designs, and implements IP Telephony (VoIP) solutions, conducts business and network assessments, ROI analysis, product selection and procurement
Provides engineering, design and implementation services, including, IP Video, Messaging, Intelligent Contact Management, and Wireless Services
Conducts analysis, prepares reports, and works on project implementation
Serves as technical liaison with vendors
Diagnoses and resolves technical convergence and related system problems

Telecom / Contact Engineer, Infrastructure Resume Examples & Samples

Work internally with client departments to meet the needs in planning, designing, building, and managing the contact center and telecom network
Provide hardware and software design recommendations for telecom and contact center elements
Configure applications and monitoring tools
Design, develop, test, and implement IVR routing scripts
Monitor, troubleshoot, and repair system components in 24/7 environment
Manage assigned projects and tasks to successful completion within assigned time constraints
Demonstrate dedication and personal responsibility for delivering and managing systems
Develop and manage test and monitoring systems and procedures to ensure functionality and quality of all systems
Review and validate test plans, test execution, test reports and defect management
Performs other related duties as required and assigned
Demonstrates behaviors which are aligned with the organization’s desired culture and values
Bachelor’s degree (or military experience) is preferred
Financial and/or Mortgage industry expertise preferred
Three (3) years of experience in telecommunications specifically related to VoIP engineering
Minimum (5) years of experience in any engineering or contact center support role
Experience with CISCO,SIPECS,Asterisk,Freeswitch,Kamailio,OpenSips or Other VoIP Applications
Experience with Cisco Voice Portal
Experience with IVR scripting and routing
Experience with Aspect UIP, Aspect EWFM, Verint products, Calabrio products, and Noble products
Understanding of Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP), Real-Time Transport Control Protocol (RTCP), and Digital Tone Multi Frequency (DTMF)
Demonstrated ability to deliver telecom and contact center solutions successfully and work independently
Experience with VoIP and network testing tools and quality monitoring and testing
Experience with SIP Trunking, VoIP System Configuration and Design
Understanding of Jitter, Delay, Echo, Gaps, and how to troubleshoot these occurrences
ACD, Call Center experience highly desired
Must be a team player with strong attention to detail and able to work independently

Telecom Operations Engineer Resume Examples & Samples

Proactively monitor the health of the global telecom infrastructure
Perform daily monitoring and maintenance of all related hardware and software-based systems, responding to detected and reported problems and interfacing with vendor support service groups to ensure quick resolutions and appropriate notification during outages or periods of degraded performance
Coordinate resolution of production telecom issues. Perform initial research and diagnostics of telecom issues and use the trouble ticketing system to open, update, reassign and close trouble tickets
Communicate directly with end-users as necessary to meet SLAs. Participate in Major Incident Process to coordinate and update key stakeholders and management during critical outages
Participate on project teams as operations resource for configuration and/or implementation support
Work with business units to understand and gather requirements for projects and system enhancements
Capacity planning for telephony services (trunk utilization, PBX capacity, etc) and partner with Design teams for proactive upgrades when necessary to ensure consistent performance
Must be self-motivated with strong interpersonal, communication, presentation, and organizational skills
The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced, international environment
Experience working in previous operations role highly recommended
Proven knowledge and experience with Avaya VoIP and contact center solutions
Knowledge and experience with AVAYA ACD, CTI, IVR, voicemail, and PBX programming
Strong working knowledge of troubleshooting techniques and tools
Familiarity with basic networking concepts

Telecom Expense Analyst Intern Resume Examples & Samples

Participating in insurance informational sessions included in the program
Working collaboratively on ‘Internship Project’ with your group, you will be expected to present at the end of the program
Implementing new carrier telecom accounts into XL Catlin’s Telecom Expense Management system
Updating circuit inventory details in the Telecom Expense Management system
Reviewing Telecom invoices to ensure proper coding and billing matches approved spend
Researching billing discrepancies and contacting carriers to resolve billing errors
Identifying opportunities to consolidate vendors and achieving additional savings in Telecom spend
Assisting with placing orders for Telecom services and cancelling unused services
Producing ad hoc Telecom spend reports
Liaising with Vendor Management and Procurement regarding vendor billing issues as necessary
Participating in monthly service and audit reviews with TEM provider and Telecom carriers
Pursuance of an Undergraduate degree with a GPA of 3.0 or higher
A self-motivated problem solver with a strong attention to detail and highly organized
Strong Microsoft Office skills; advanced Excel experience preferred
Excellent oral, written, and communication/presentation skills
Legal authorization to work in the United States

Greenland, Telecom Ntwk Tech Resume Examples & Samples

Completion of basic industry education pertaining to voice systems operations and maintenance
Possess a solid understanding of data networking and Voice Over Internet Protocol (VOIP) functions
COMPTIA Security + certification required
Must be able to lift or move items weighing up to 50 pounds and up to 100 pounds with assistance

Senior Supervisor Telecom Resume Examples & Samples

Oversee the operational workload of team; ensuring allocated staff is fully utilized in order to deliver against agreed program of work
Ensure supervised team complies with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff
Build good working relationships with internal & external customers and manage the day to day relationship with them in order to understand their requirements and deliver appropriate solutions, in line with National Grid policies and processes
Monitor and challenge business processes where appropriate in order to ensure National Grid is compliant with regulatory requirements
Prepare and maintain contracts with vendors and monitor and approve all vendor invoices
Supervise third party attachments for attachments group
Supervise Technicians
Support for RoIP and Fiber systems and Land Mobile Radio systems for Operations
Make recommendations and provide engineering support for the upgrade of communications infrastructure
A Bachelor's degree in Electronic or Electrical Engineering with three years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, or similar technical field and up to 3 years’ of related experience, or the equivalent to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline or an Associate’s Degree in a related area with five years’ experience in applicable disciplines
Organizational Savvy: Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area
Holding People Accountable: Within own Operational area, demands high performance and makes the consequences of non-performance clear
Teamwork and Collaboration: Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals of the Operational area
Drive for Results: Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area

Telecom Fiber Engineer Resume Examples & Samples

Fiber Design
Large Scale Fiber Deployments
Cost Estimation

Telecom AP Business Operations Resume Examples & Samples

Serve as a Subject Matter Expert (SME) in the Global Center of Competence for Telecom, Media & Entertainment, contributing to strategy, practice development and offering development
Advise customers on benefits and cost savings that could be realized by applying automation, Robotics, and Cloud based Software as a Service, to optimize their end to end business processes
Advise clients on the benefits and cost savings of outsourcing selected business processes
Contribute to thought leadership and point of view materials aligned with select domains
Build client relationships and a business pipeline of opportunities
Maintain business controls for pipeline reporting and signings/revenue forecasting
Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives
Understand client needs and industry trends and develop winning proposals, applying IBM’s cognitive process services capabilities
Generate repeat sales at assigned client and support sales efforts of the practice
Establish and manage trusted advisor client relationships within the organization
Monitor and control delivery excellence associated with large scale process services contracts
At least 10 years of experience in managing or consulting in Business Operations
At least 5 years of experience in a prior consulting role with responsibility for and demonstrated success in business development and account management for Business Operations services including business process outsourcing
Demonstration of leading Business Operations transformation projects
Established C-Level and Senior Executive relationships within Business Operations as well as one or more of the Telecom, Media & Entertainment Industries
At least 15 years of experience in managing or consulting in Business Operations
At least 8 years of experience in a prior consulting role with responsibility for and demonstrated success in business development and account management for Business Operations services including business process outsourcing

Telecom App Analyst Resume Examples & Samples

Develop, operate, troubleshoot, and maintain the UF Health enterprise VC and AV systems
Serves as the lead engineer of VC and AV systems and solutions, including (but not limited to) video and audio bridges, gateways, recorders, AV control systems (e.g., Crestron and AMX), and other related hardware
Perform capacity and resource planning; resolve hardware, software, access, and usage related problems and issues; and responsible for service backup and recovery
Responsible for managing subscriber directories, and administering security and access permissions
Work with project managers and customers to ensure that project and customer goals are met
Conduct project meetings and communicates project status with customers, project team members, vendors, and supervisors
Work closely within the organization’s project and change management framework to deliver comprehensive plans and solutions
Act as systems integrator in designing comprehensive AV and VC systems that are integrated with inputs from various other systems and devices; design the infrastructure required to support the installations
Develop comprehensive budgets for projects ranging from room installations to VC and AV facilities for entire buildings
Collaborate with other UF Health information technology (IT) teams to ensure communication solutions are integrated tightly with other infrastructure services (e.g., storage and servers) to yield efficient and supportable systems
Provide technical oversight of installation, testing, and acceptance of integrated systems in new construction and renovated facilities; provide technical oversight of system upgrades
Create and maintain documentation of the UF Health enterprise VC and AV systems
Use appropriate products to document the systems so that staff members, project team members, vendors, and supervisors will be able use and understand
Serve as secondary point of contact for customers
Assist ongoing documentation of the UF Health’s AV network infrastructure
Develop reporting processes to depict communications systems use and capacity
Provide input and participate in the budget planning process to ensure systems services and capacities are adequate to support the organization’s needs
Work closely with the VC team to ensure customers’ goals are met
Attend project meetings and communicate project status with customers, project team members, and supervisors
Assist with capacity and resource planning; resolve hardware, software, access, and usage related problems and issues; and responsible for service backup and recovery
Provide senior-level technical support for VC system; train other staff members providing primary VC solutions to customers
Maintain currency in state-of-the-art VC and AV technologies through research and attendance at appropriate conferences; maintain familiarity with installations at similar institutions
Five (5) years of appropriate experience in VC and AV systems
Five plus (5+) years of experience working with Internet protocol telephony (IPT) technologies (e.g., Cisco Unified Communications (UC) or similar)
Three plus (3+) years of experience in systems administration (Windows and/or Linux)
Excellent knowledge/understanding of VC and AV systems and technology encompassing multiple vendors
Expert knowledge of communications protocols and standards (Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP), H.323, Media Gateway Control Protocol (MGCP))
Working knowledge of networking protocols (e.g., such as Transmission Control Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Domain Name Servers (DNS), Lightweight Directory Access Protocol (LDAP), and Wi-Fi)
Working knowledge of networking (e.g., switching and routing)
Working knowledge of network security technologies (e.g., Secure Sockets Layer (SSL), Transport Layer Security (TLS), and firewalls)
Working knowledge of systems administration (including virtualization technologies)
Advanced project supervisory skills (including leadership, team building, and conflict resolution)
Project management skills Project technical staff supervision skills
Ability to determine the level of effort and time required to complete tasks
Ability to work cooperatively in a team environment to achieve objectives
Ability to multitask and work effectively under stressful conditions
Ability to work in an environment requiring concurrent resolutions of multiple high-priority incidents
Ability to utilize a very high level of communication skills (written and oral)

Field Engineer Telecom Resume Examples & Samples

5 Years Related Experience for High School Diploma
3 Years Related Experience for Associate's Degree
1 Year Related Experience for Bachelor's Degree
---------------------------------------------

Telecom Coordinator Resume Examples & Samples

Monitor the network
Manage spreadsheets
Provide analytics
Keep reporting up to date
Ensure the contractors are hitting KPI’s
Liaison between Construction and Internal Team
Ability to manage spreadsheets
Possess critical thinking, analysis, and process improvement skills
Possess interpersonal, negotiation, facilitation, prioritization, problem solving, and decision making skills
Ability to work independently and drive multiple tasks/projects to completion simultaneously
Telecom experience ** a plus
Networking experience ** a plus

Product Cybersecurity Telecom Test Analyst Resume Examples & Samples

Define internal and carrier based requirements for telecommunications security that will be used globally
Work with GM internal operations, representing Product Cybersecurity as representative Telecommunications Security Subject Matter Expert
Work with internal stakeholders, internal capability owners, and carrier partners to ensure appropriate controls implementation, testing, and process execution
Serve as escalation point for security related incident engagement, supporting active control implementation as required
Support required work necessary for telecommunication security research and security-based carrier interactions
Vendor management for timing and execution of contracted carrier based deliverables for implementation of active and passive controls, as well as execution performance deliverables from global carrier partners. Work engagement of global telecom carriers may become in-scope over time
Manage and/or perform the develop and document technical capabilities, use cases, test cases, operational playbooks for each carrier to serve as catalogued data for use by technical and leadership teams
Serve as SME for program capabilities, deployment status, and integration
Act as liaison between suppliers and internal technical and business support teams
Coordination of transaction performance monitoring with intent on further development of new requirements, analytics, process management cases in support of detection and response capabilities. (Supported by technical and business support teams)
5+ years of Information Technology experience specifically with networks, firewalls, Intrusion detection, Intrusion prevention, routers, and application performance management experience
2+ years of telecommunications experience
Masters degree Information Technology (IT), Computer Engineering or Electrical Engineering
Design For Six Sigma (DFSS) Black Belt or higher
Awareness of Global System Mobile Communication (GSM) & Code Division Multiple Access (CDMA)

Telecom Expense Management Analyst Resume Examples & Samples

Responsible for both technical and administrative tasks related to voice and data network systems administration and billing. This includes external service provider billing administration, internal chargeback administration and service request tracking and scheduling
Protect division telecom assets by investigating unusual service changes in account bills; serve divisions by evaluating division disputes regarding charges and providing explanations
Requesting MPLS, Broadband, POTs lines, and various orders with multiple vendors
Responsible for ordering of cell phones, iPads and hotspots while working with IT to keep updated documentation inventory of company-wide devices
Review pertinent information; work with requestors to obtain any missing information necessary to place installs, disconnects, move, add and change orders
Responsible to coordinate and troubleshoot the turn up of service with the vendors and LEC's to resolution
Prepare billing reports by collecting, analyzing, and summarizing data and trends
Additional responsibilities include upload and maintenance of circuit and site level detail
Run contract audits and monthly reporting
Candidate must be organized, professional and be able to work under tight deadlines with minimal supervision
Allocate clients charges to cost centers and applies appropriate General Ledger (GL) codes based on client specific rules. Produces accrual reports and AP/GL batches

100

Telecom IVR Automation Resume Examples & Samples

Minimum 2 years of IVR testing
Minimum 2 years experience in Agile, VB Scripting, OTA Integration
Minimum 2 years experience in the following
IVR XML Testing
NICE Call recording Testing
Hammer Call Master or Cyara Agile
Genesys Call routing
OnQ/UIP/ALM Dialer outbound Technology
Sprinklr Social Media integration

101

Telecom Operation Analyst Resume Examples & Samples

Core device deployments and support
Incident / Problem / Vulnerability management
Performance Management
Lifecycle Management to all key Network connectivity services
Change Management , peer review to all Telecom Change Controls
Detail analysis and operation review of CN core Network Infrastructure
Perform Network Operational Audits , verifications to existing standards
Internal / External project involvement ( provide guidance and direction to proper transition to core to operations )
Plan and coordinate the implementation, testing and cutover of Telecom technologies into existing telecom infrastructure. This may include the guidance of field technicians
Assist Disaster Recovery exercises
Provide 3rd Level support to pager roster ( 24/7) rotation basis
Mentor and coach peers

102

Telecom Systems Analyst Resume Examples & Samples

(Huge for CLT) Networking knowledge: networking topology, cisco cert is a plus, experience working for a larger company like Charter, cable/comm. background
3) Networking Knowledge – Networking topology knowledge, Cisco certification (plus), has worked in an environment similar to his team and comes from a cable/communication background
4) Documentation – BA skills

103

Template Telecom Electronic Technician Resume Examples & Samples

BNSF is a drug-free company; employees are subject to random drug tests
Willing to submit to a background review
Available to work in geographic area indicated
Able to read, write and communicate (speak, hear and understand) English
Able to work indoors primarily at a work bench, equipment bay, installation garage or Radio Frequency (RF) transmission facility and outdoors in all weather conditions
Available to work full-time (40 hrs/wk) subject to overtime, on-call (24:7), alternating shifts, nights, weekends, holidays
Available to travel to/around designated seniority region and remain on set for extended time
Able to lift and carry up to 50 lbs unassisted
Able to visually distinguish colors - red, blue, green, yellow
Able to perform soldering work
Able to read and understand electrical, hydraulic, pneumatic diagrams and schematics
2 years minimum of verifiable electronics experience or post-high school training
Able to use hands to perform activities involving holding, grasping, turning and pulling
Able to perform work on uneven surfaces; frequently climb on/off equipment; work on top of locomotives and other equipment
Able to work in conditions with loud noise and fumes; work on/around heavy/moving machinery; bend, walk, stand, sit for extended time; and use hand tools
Follow safety policies and procedures; wear required personal protective equipment

104

Telecom & Contact Center Engineer Resume Examples & Samples

At least 2 years of experience supporting and maintaining Genesys contact center software
Experience supporting and maintaining Verint WFO and/or Aspect WFM systems
SIP implementations
Other contact center and telephony project implementation/technologies such as Avaya
Issue resolution with telecommunications and system providers
Procurement on services and products
Experience working with MSSQL
Experience supporting and maintaining Genesys contact center software
Other contact center and telephony project implementation/technologies such as Avaya, Asterisk, Cisco, etc

105

Telecom Product Specialist Resume Examples & Samples

Engage directly with Sales to provide support for pre-sales activities across the Collaboration product and services offerings
Understand and position LogMeIn paid audio solutions value, system architecture, security and technical requirements and via presentations, demonstrations and discussions
Act as the technical point of contact during the sales cycle running customized demonstrations, providing technical training and playing a key role in pilots and Proof of Concepts with larger accounts
Review and assess current competitive audio offers and invoices. Create competitive pricing proposals
Work with client over the course of the pilot to ensure strong adoption of system usage is in place and the necessary metrics for the pilot are collected in order to create the ROI presentations at the conclusion of the pilot
Keep up to date on competitor’s products in the market and provide feedback and input to product marketing on roadmap requirements and product direction
Communicate with clients by email and phone as well as perform client visits for presentations and training workshops
Attend trade shows from time to time
Log Audio Product Specialist customer facing activities via Salesforce.com
Collect customer feedback, enhancements and feature requests and disseminate findings to product management, engineering, corporate and technical support in order to continuously improve product offerings
Communicate, connect and align with the direct Audio Product Specialist team and develop internal relationships across LogMeIn virtual teams within the organization
Provides Sales Management with reports on sales activities and projects as requested in a timely fashion
Follows company policies and sales processes
Drives revenue from lead management activities
Participates in regional team meetings for education and product strategies
Attends tradeshows and marketing events as needed
Develops business plans for territory development to build rapport and create opportunities

106

Senior Telecom Systems Analyst Resume Examples & Samples

Build trusted client relationships through proactive account management and effective project delivery
Establishes knowledge of client business challenges and priorities to translate into opportunities
Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
Helps deliver presentations to clients and management teams
Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
Works with customers to establish approved wireframes and mock-ups for solutions
Assists project team to establish high, mid, and micro level plans for project team
Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
Helps establish project test strategy, methodologies, test plans as well as assist with test execution
Instills team commitment to company delivery methodologies and practices
5+ years of professional business/technical analysis experience, with strong relationship management, account management, and support experience
2+ years consulting industry experience working with external clients
3+ years of experience working in the telecom industry
Understanding of iterative development methodologies
Strong knowledge and understanding of current technologies and complex enterprise level applications
Knowledge of current technologies, application software development
Skilled ability to obtain, understand and respond strategically to client needs
Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
Energetic, motivated, service-oriented, and be able to multi task
Proven track record of delivering on time, on budget, and meeting client commitments
Excellent listening, oral, and written communication skills
Excellent facilitation, presentation, and reporting skills
Flexible to new situations and challenges
Degree in Computer Science, Engineering, or Management Information Systems
Strong understanding of complex Internet based enterprise level applications
Experience working in the cable industry

107

Greenland, Telecom Ntwk Tech Resume Examples & Samples

BASIC FUNCTIONS OF THE JOB
DUTIES AND RESPONSIBLITIES
Current CompTIA Security + certification
Valid US civilian passport
Rotation schedule will be 9 weeks on and 4 weeks off with possibility of adjustment

108

Telecom Auditor Resume Examples & Samples

Independently audit and analyzes complex Telecommunications invoices utilizing both automated and manual methods
Through little active supervision will open, manage and resolve billing disputes on behalf of our client base. Has the independent discretion to determine how disputes are prioritized as well as the ability to determine best resolution to dispute
Build service inventories and document usage patterns from carrier billing data
Develop and maintain close working relationships with clients, as well as client’s vendor representatives
Engage internal groups to improve performance on internal expense management processes
Engage internal and external groups regarding the identification of additional cost savings opportunities
Present optimization recommendations to the client in a professional manner
Extract contract rates and language, and apply to the Ecova audit process
Set up and interpret client specific rate tables from carrier service records, service guide and contracted rates
High School education or completed GED required
Minimum of 3 years experience working with telecom billing
Basic understanding of Data communications technologies MPLS, DSL, VoIP and how they work
Experience in data conversion between various formats including HTML and PDF
Working knowledge of telecommunication products and services
Understanding of telecom technologies and billing systems
Excellent communications and project/ time management skills
Analytical aptitude
Self-starting team player capable of multi-tasking with good organization skills
Proficiency in Microsoft Excel, using pivot tables, vlookups and variance reporting
Basic understanding of running Microsoft Access queries. Ability to design simple queries a plus

109

Ts&a-telecom Ossbss Manager Resume Examples & Samples

Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
6+ years of relevant OSS/BSS technology architecture in a management consulting environment
At least 2 years of experience leading an architecture assessment and developing a roadmap to migrate the technical architecture of client
Must have experience successfully leading complex technical engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 10-25 resources
At least 2 years of experience contributing to the development and presentation of client proposals
Strong understanding of network architecture and signaling flows for 3GPP, 3GPP2, VoIP, IPTV, IP based applications and hosted/managed services
Prior experience in developing, deploying or managing OMAP solutions
Hands on experience of working with the Network Operations Center of a major telecom carrier
Good understanding of the telecom industry specifications (3GPP, ITU, IETF) for one or more of the following technologies – 3GPP (familiar with all specs particularly in 23.xxx and 32.xxx series) , VoIP(SIP, H.323, H.245, RTP, RTCP) , IPTV, TCP/IP protocol suite
Experience in developing and implementing end-to-end service assurance models for one or more of the above mentioned technologies
Good understanding of KQI and KPI hierarchy associated with service model development
Experience in working with one or more of the industry standard SQM platforms (IBM, Alcatel-Lucent, Ericsson, Nokia-Siemens)
5 or more years of experience in developing software/hardware/middleware for telecom/networking components and SQM data sources
Bachelor’s Degree or 4 years equivalent professional experience
A willingness to travel 80 - 100% of the time (Monday – Thursday/Friday)

110

Telecom Audit Engineer Resume Examples & Samples

Have a good understanding of the latest PCI Telecom security requirements, and have some prior experience with security artifact collecting
PCI DMSS 3.2 Knowledge
Have experience with reviewing data Telecom architectures against corporate security standards, and then identifying required remediation tasks
Have a good understanding of Telecom protocols and applications
Entry level Telephony Audit Admin role with emphasis on the following skills
Good knowledge of Telecom design and Telecom security
Reliably meet deliverable timelines, possess excellent communication skills, and have the ability to work independently
Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions
Ability to build management and end user confidence of systems through simple explanation and demonstration
High level of discipline concerning security of data and Telecom access
Awareness of the ITIL Service Management framework and related processes
Excellent Interpersonal Skills
Good verbal and written communication
Must be currently eligible to work in the US for any employer without sponsorship

111

Telecom Project Engineer / Estimator Resume Examples & Samples

Knows and remains current on competition, market conditions, building codes, and industry standards
Presents professional ABcom image with vendors, manufacturers, distribution, and customers
Cultivates good customer relationships and communications to build repeat businesses and gain referrals
Works with sales team and project management groups to engineer and provide accurate bills of materials and cost estimates for upcoming jobs-new construction and retrofit
Develops and successfully presents proposals that withstand critical examination, brings value to customers, meets ABcom minimum standard gross profit requirements, and helps close the sales

112

IT Telecom Business Admin Resume Examples & Samples

Essential Function: Provide support for AEP IT Telecom business processes, primarily tracking and developing CMDB (configuration management database) processes for IT Telecom assets
CMDB – plan and long term support & maintenance of Telecom assets
ServiceNow reporting
Sharepoint/ShareNow support & maintenance for Telecom sites
Daily support and activities surrounding the location database
Backup for work orders for Telecom – creation and maintenance
Process and procedure documentation for Telecom
Coordination of adobe connect training sessions for Telecom
Coordinate Onboarding for Telecom
Manage inspections process including reporting monthly, quarterly and yearly
Perform intermediate level process redesign to address concerns and issues while fulfilling business needs for the tasks above
Provides intermediate level process support including response to user questions, problem diagnosis and research, troubleshooting, tracking and resolution
Intermediate level analysis design and implementation of business processes, including recognition of the potential for improvement of processes
Research best practices to develop a solution for a process improvement effort or business need
Develop intermediate level knowledge and awareness of the planning and monitoring of expenditures to meet organizational objectives and compliance
Document process changes using process design and redesign skills
Demonstrates a positive attitude with a desire to listen to and satisfy both internal and external customers
Uses initiative to look for opportunities and new approaches
Uses initiative to look for opportunities to increase job knowledge and technical skills
Embraces a continuous improvement mindset
ServiceNow tool experience
CMDB experience - configuration management database (CMDB) is a repository that acts as a data warehouse for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items (CI)), as well as to descriptive relationships between such assets

113

Telecom Attendant Resume Examples & Samples

Receives and relays internal and external calls and provides general information according to protocol
Maintains desk directories, on-call list, reference guides and other associated reference materials
Operates beeper and paging system to contact personnel and code team
Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
Responsibilities may vary over time. Required to perform other duties as required for the efficiency and effectiveness of the department and job role

114

Category Manager IT & Telecom Resume Examples & Samples

Any concerned Fugro person within one of the 50+ IT units across the world
Group Procurement Manager
CIO
Functional: Group Procurement Manager
Hierarchical: Global Procurement Manager or CIO (tbd), based in Leidschendam
5 to 9 years of multicultural and international experience in IT procurement preferably in a comparable company as Fugro (10,000 employees, 100+ entities)
Including 3 to 6 years of experience in Procurement / Purchasing with yearly budget >10MEUR
Experience with agreement design/management for IT equipment, software, telecom and external staffing
Demonstrated cost saving capabilities and delivery
Equally technical and business minded
Sharp tactical negotiator and recognized as such (must have)
Enthusiast, self-starter/proactive, energetic, reliable
Ready to roll-up the sleeves

115

Telecom Department Lead Issue Clerk Resume Examples & Samples

Leads and manages base telecommunications department, Manages workload control
Performs and oversees setup, operation, maintenance, repair, and installation of switch, outside plant, inside plant, and cable and fiber infrastructure
Performs and oversees base facility and cable locates
Performs and oversees telephone operations
Provides switch-related reports, traffic studies, and telephone switch metric data upon request
Provides digital and analog telecommunication maintenance and repair services to include but not limited to telephone switches, transport systems, voice-mail systems, and cable/fiber optic distribution systems
Installs, repairs, and maintains telecommunications cable, equipment, and systems
Performs and oversees telecommunications preventative maintenance inspections
Provides and manages on-call/after normal duty hour support as required
Updates and manages the CVC Solves complex problems by troubleshooting, repairing, testing, and removing/replacing telecommunications cable, equipment, and systems
Develops technical recommendations for modification or replacement of telecommunications cable, equipment, and systems
Maintains technological standards and investigates and promotes new telecommunications technologies for use by USAFA
10+ years of telecommunications experience highly desirable
Telecommunications related bachelor of science degree highly desirable
BICSI RCDD or Installer II certification highly desirable

116

Account Manager, Telecom Resume Examples & Samples

1) Meet or exceed the sales and orders plans from assigned vertical and /or accounts
2) Actively manage key accounts. Map and engage the decisions makers related to Vertiv solutions to educate and influence their preference towards Vertiv
3) To work closely with channels and marketing to expand coverage to all the potential customers in the assigned vertical
4) To adhere to the sales organizations business objectives and team goals for the month / quarter / year
5) To be independent most of the time in pursuing the business targets and be pro-active in ensuring customer's expectations are understood and met
B.S / B.A in Electrical and Mechanical Engineering or equivalent
Min of 5 to 7 years of Sales management experience , preferably in in Data Centre Infrastructure or Telecommunications Sector
Strong analytical skill and resourceful in problem solving
Strong team player to work with regional Tech Support and functional group
Excellent interpersonal skill and customer relation skills

117

Telecom Administrator Resume Examples & Samples

Ensure all global production telecom environments and related systems and services are available 24x7
First responder to incident and request tickets from Blizzard users and teams. These include adds, moves, changes, issues, etc
Supporting, maintaining and upgrading call managers with their associated publishers and subscribers, gateways, voice mail systems, contact center
Troubleshoot and remediate issues impacting the corporate phone system and/or the global contact center including call analysis and investigations
Responsible for reporting and analytics of telecom related KPIs (call volume, quality, drops, disconnects)

118

Senior Manager Telecom Integration Resume Examples & Samples

Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred
Solid management experience in the field of telecommunication; (10 to 15 years in an equivalent position)
Knowledge in design, operations and optimization of telecommunication networks
Experience with at least the following platforms in an HA/DR topology across diverse geographies is a must: a) Cisco family of products in particular ASR and Nexus, b) MPLS, SIP trunking and legacy telephony services in a multicarrier high availability environment, and c) Avaya Aura contact center and general telephony
A broad knowledge of IT and business processes required in support of enterprise voice and data network environments
Experience interacting with business units and discussing business strategies, planning and processes
Proven track record in leading a team of IT professionals and delivering customer service to a large and dynamic business organization
Exposure to highly complex and integrated systems using enterprise class tools and methodologies
Detailed knowledge of IT Operations procedures and processes
Ability to facilitate cross-team communication and cooperation
Verbal and written communication skills to the level of addressing executive audiences
Ability to work effectively and set priorities in a fast-paced environment

119

Senior Telecom Services Analyst Resume Examples & Samples

Manage all MAC requests for Call Center services
Manage all MAC request for Toll Free services
Support end user queries related to Call Center Services
Assist/handle projects assigned by the Telecommunications Team Lead
Maintain updated user documentation regarding Call Center and Toll Free services
Provide end user training of Call Center services and functionality
Coordinate necessary repair/maintenance functions with the appropriate vendor
Collaborate with other IT teams to accomplish implementation of new technologies as required
Two or more years telecommunications support experience or relevant work experience
Experience with Microsoft applications (Word, Excel, PowerPoint)
Ability to work independently, within time constraints
Ability to absorb and apply information presented
Confidentiality and discretion in handling sensitive records and information

120

Associate, Telecom Expense Analyst Resume Examples & Samples

Process monthly vendor invoices, including ensuring invoices are loaded into invoice management system
Validate and audit telecommunication charges ensuring rates match the appropriate tariff or contract
Provide reporting and cost analysis to various departments
Prepare monthly, quarterly and yearly management reports as needed
Work closely with various teams to ensure month end entries are accurate and complete
Assist with special projects as they arise and be an active participant in initiating and implementing process improvements
Analyze, audit, and report on invoices from vendors
Review, verify, and dispute billing/tariff rates
Update telecom management database for tracking, auditing, reporting, and payment of telecom services and usage
Consistently look for new ways to streamline processes and provide quality monthly reporting to internal customers
Business partner with several levels of management, staff, vendors and internal clients to process and resolve outstanding telecom invoice issues, resolve billing dispute matters, negotiate successfully and propose new ideas and solutions
Remain updated with all contracts and amendments and associated fees. Disseminate important information to others when needed
Provide ad-hoc reporting for business units, telecom procurement, and upper management as needed
Take ownership of decisions made in the department
Identify areas for possible Telecom Cost Savings
Answer all questions and requests from Carriers and internal customers
Be a subject matter expert and positively represent the Telecom Department in meetings and projects

121

IT Program Manager Infrastructure & Telecom Resume Examples & Samples

Within his Team, ensure all project management best practices are applied, following the PMO methodology: Assessment & Planning, Executing & Controlling, Closing & Transfer to Core
Across several projects, ensure committed milestones are met by proactively monitoring and measuring key deliverables and identifying areas of Risk
Using centralized planning, prioritize the work that needs to be done against the capacity and capability of the team. Identify and acquire resources when/where required
Working hand in hand with our clients, collaborate efficiently with stakeholders and required people across the organization in North America, including partners and vendors to help deliver projects as planned
Ensure project transparency with timely, regular and effective project reports and communications to Senior Management and various Project Stakeholders. This includes, but not limited to, Budget, Time, Scope, Resources, Risks, and Quality
When required by the various Project Managers, help escalate issues and risks in a timely matter at the right level, including but not limited to Project Review Boards and Steering Committees
Acting as a Coach, provides Care Management to his direct reports. Clarifying key strategies and plans, communicating a clear sense of direction and purpose
By continuously identify and analyze areas of key improvement in projects delivery, collaborate with required Teams to propose, socialize and implement optimizations to CN's project delivery processes
Provide recommendations to the Senior Delivery Manager on the key projects planned or undertaken

122

Telecom IT Manager Resume Examples & Samples

Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception
Ensure ongoing reliability of the Information Technology infrastructure
Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit
Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers
Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth
Prioritize and direct area work activities, and optimize utilization of resources
Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed
A strong IP network background with previous IP Network Engineering experience highly desirable
A proven track record of execution of complex telecom/network focused projects
Experience with NERC CIP standards and audit activities

123

Telecom Territory Manager Resume Examples & Samples

Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
Ability to score acceptably on job related testing assessments and pass standardized interview
Based on program requirements, additional experience may be required

124

Senior Associate Information Systems Analyst EUT Telecom Expense Management Resume Examples & Samples

Experience working with global TEMs provider MSPs
Experience in mobility contract management
Experience with developing and deploying charge-back models
Experience working with multi-carrier enterprises
Experience with billing and invoice of cloud services, wireline, and mobile services

Download Telecom Resume Sample as Image file

Related Job Titles

Apple Resume Sample

Telecom Analyst Resume Sample

Telecom Engineer Resume Sample

Telecom Manager Resume Sample

Windows Resume Sample

Vmware Resume Sample

Telecom Technician Resume Sample

Program Evaluator Resume Sample

Evaluator Resume Sample

Telephone Resume Sample

Automation Engineer, Senior Resume Sample

Telecom Consultant Resume Sample

Browse More

Telecom Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Telecom resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Telecom Expense Management Analyst Resume Examples & Samples

Client Executive, Wholesale Telecom Resume Examples & Samples

Americas Region Telecom Expense Auditor Resume Examples & Samples

Telecom Expense Account & Payables Analyst Resume Examples & Samples

Telecom Administrator Resume Examples & Samples

Analyst, Controller Telecom Finance Resume Examples & Samples

Telecom Expense Management Analyst Resume Examples & Samples

Technician Telecom Resume Examples & Samples

Telecom Services Supervisor Resume Examples & Samples

Senior Telecom Specialist Resume Examples & Samples

Telecom Technology Analyst Resume Examples & Samples

Software Engineer, Telecom Infrastructure Resume Examples & Samples

Telecom Systems Analyst Resume Examples & Samples

Senior Tsa-telecom Data Analytics Resume Examples & Samples

Telecom Expense Management Analyst Resume Examples & Samples

Telecom Operations Professional Resume Examples & Samples

Associate Partner Telecom Interactive Experience & Mobile Resume Examples & Samples

Telecom Expense Management Analyst Resume Examples & Samples

Commissioning Engineer Telecom Resume Examples & Samples

Telecom Services Supervisor Resume Examples & Samples

Telecom Voice Engineer Resume Examples & Samples

Associate Technician, Telecom Resume Examples & Samples

Telecom Coordinator Resume Examples & Samples

Telecom Scoping Engineer Resume Examples & Samples

Telecom Structural Engineer Resume Examples & Samples

Account Executive, Telecom Resume Examples & Samples

Telecom Senior Analyst Resume Examples & Samples

Account Executive Telecom Resume Examples & Samples

Telecom Svcs Senior Associate Resume Examples & Samples

Telecom Field Services Technician Resume Examples & Samples

Telecom Inspector Resume Examples & Samples

Telecom Field Assessment Specialist Resume Examples & Samples

Telecom Inspector Resume Examples & Samples

Principal Analyst, Telecom Resume Examples & Samples

OSP Telecom Lineman Resume Examples & Samples

Telecom Installer / Switch Tech Resume Examples & Samples

Telecom Installation Tech Resume Examples & Samples

Telecom Installation Tech Resume Examples & Samples

Greenland, Telecom Ntwk Tech Resume Examples & Samples

Telecom Coordinator Resume Examples & Samples

Telecom Tech Resume Examples & Samples

Senior Telecom Provisioning Analyst Resume Examples & Samples

Telecom Operations Engineer Resume Examples & Samples

Telecom Coordinator Resume Examples & Samples

Senior Analyst, Telecom Resume Examples & Samples

Telecom Tech Resume Examples & Samples

Analyst, Telecom Resume Examples & Samples

Senior Engineer Telecom Software Developer Resume Examples & Samples

Senior Telecom Mission Engineer Resume Examples & Samples

Interface Engineer Telecom Resume Examples & Samples

Telecom Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume