Telecom Engineer Resume Samples

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Experience Experience
Dallas, TX
Telecom Engineer
Dallas, TX
Terry, Hoppe and Hand
Dallas, TX
Telecom Engineer
  • Provide regular analysis of system performance and make recommendation for improvement or redesign
  • Work with the clients' BoNet Network Manager and Engineering team for designing fiber and network connectivity options
  • Provide technical input to assist in development of complex project planning
  • Design major networking or communications systems. Create system diagrams and implement complex communications transport and network systems. (
  • Oversees the development and evaluation of network performance criteria and measurement methods
  • Learns to work with union employees, contractors and business unit customers in a functional or project management role
  • Develop business continuity and disaster recovery plans and assist with the annual test of such plans
San Francisco, CA
Voip Telecom Engineer
San Francisco, CA
Rosenbaum, Schuppe and McGlynn
San Francisco, CA
Voip Telecom Engineer
  • Develop, oversee, and serve as the escalation point for facility requested moves, adds and changes of telecommunication equipment including procedures for obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, and maintaining an inventory of devices and their locations within the network
  • Take personal ownership of customer’s issues, and follow problems through to resolution, ensuring complete and thorough solutions for both internal external customers
  • Provide leadership in advanced call management, video conferencing, call recording, attendant consoles, and voice integration with other devices (i.e. Jabber)
  • Configure and administer call accounting systems by maintaining databases, producing reports of calls, tracking calls as requested and resolving problems; analyzing system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance
  • Provide configuration and problem resolution support for the company's Cisco Call Manager telephone system
  • Utilize Cisco network management software and hardware to proactively identify and correct problems with the voice communications equipment
  • Provide monitoring of all telecom related devices to ensure best in class service
present
Houston, TX
Senior Telecom Engineer
Houston, TX
Halvorson-Fritsch
present
Houston, TX
Senior Telecom Engineer
present
  • Develop test plans and perform post-installation testing to verify performance. Identify, isolate and rectify performance issues
  • Proficient in working with multiple vendors including telecom carriers to manage Network routing, provisioning and testing T1s and SIP trunks
  • Conducts/develops proactive maintenance designed to ensure optimal performance of the network
  • Assist in planning for the future strategy of networks and telecom
  • Works alongside the IT Systems Administrators during new hardware/software implementations handling all tasks related to network configuration
  • Maintain, prepare, and uphold processes for reporting, statistically monitoring, and logging network performance
  • Manage the implementation of solutions and/or manages vendors responsible for solution configuration
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Southern California
Bachelor’s Degree in Computer Science
Skills Skills
  • Solid working knowledgeable of Windows, networks (LAN/WANS), client server applications and VoIP/SIP and TDM telephony protocols
  • Ability to read and to follow instructions accurately, timely and effectively. Ability to read technical equipment operation manuals
  • Applied knowledge and capabilities in demonstrating basic skills related to network engineering including
  • Continually enhances knowledge of Telecom Engineering and Kindred standards in order to achieve departmental success and professional growth
  • Strong technical aptitude, systematic problem solving, business acumen and strategic thinking ability
  • Possesses good customer service skills and the ability to work with all levels within the organization
  • Strong ability to effectively collaborate, translate and communicate complicated information between team members, managers and peers from other areas
  • Excellent presentation, communication, and analytical skills
  • Excellent organization skills; demonstrates confidence and creativity
  • Establish capacity and availability management processes
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15 Telecom Engineer resume templates

1

Telecom Engineer Resume Examples & Samples

  • Design, implement, maintain, and support telephony applications
  • Must have experience working in call-center environments
  • Evaluates existing systems, identifies deficiencies and makes performance recommendations. Performs analysis and capacity planning and assessments for enterprise systems and applications to meet corporate objectives
  • Provide second/third-level technical support for support telephony client/server environments
  • Demonstrate ability to perform complex problem resolution within telephony client/server environments
  • Demonstrate ability to understand business functions and IT systems that provide back-end applications and infrastructure to telephony applications
  • Participate in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required. Support may include detailed data analysis of logs both in file systems and relational databases
  • Create and maintain detailed project plans, scope of work, and technical documentation in regards to enterprise systems and applications
  • Provides research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization. Develops and recommends strategies for growth, security and functional enhancements
  • Work with various IT groups for corrective action and compliance to security standards
  • Participate in design and strategy meetings for assigned projects for the enterprise. Provide timely project updates to customers and management
  • Prepare detailed presentations of systems and applications designs, pricing, and analysis
  • Recommend and draft procedures and guidelines for areas of responsibility
  • Chair meetings to include Vendors and other corporate groups as needed
  • Mentor and coach peers and other departments on operations processes and technologies as needed
2

Senior Telecom Engineer Resume Examples & Samples

  • 5+ years of experience with Video Solutions; 2+ years of experience with Mobile Device Management
  • Advanced knowledge of Avaya telephony systems ( Communication Manager, Session and System Manager, Aura Messaging, Call Center,
  • Application Enablement Services, and Client Enablement Services)
  • LifeSize and Tandberg Video System support experience
  • Experience with MobileIron and Blackberry Enterprise management
  • Ethernet, IP and networking knowledge
  • Great interpersonal skills including
  • Excellent communications skills (written and verbal)
  • 10+ years with VoIP solutions
  • 5+ years in voice and data networking
  • Bachelor's Degree in Engineering, MIS, or Computer Science
  • Knowledge of Verint Call Recording, Taske Reporting
  • Radvision Video System support and Session Border Controller management
  • SIP, VoIP certification
3

Telecom Engineer Resume Examples & Samples

  • Ensures completion of assigned project tasks within budget, schedule, and in accordance with requirements
  • Assists in the planning and development of the project scopes, procedures, budgets and overall project schedules. May serve as the project manager of project of limited or smaller scope
  • Works with customer divisions and departments to obtain services and project requirements to achieve customer needs. Coordinates client contacts and maintains working relationships at all levels throughout the project
  • Monitors and controls contractual commitments to assure that all work is performed in accordance with the specifications, drawings and terms of the subcontract
  • Ensures tasks are coordinated, schedules and budgets are maintained. Provides weekly reports to leadership team
  • Specific knowledge and application of process design and redesign skills
  • Performs basic move, add, change, delete (MACD) functions. Tracks work tickets and completes work within stated SLA's Provides monthly reporting on ticket status, completion rates, etc
  • Knowledge and application of program management skills
  • Knowledge of engineering methodologies
  • Knowledge of engineering concepts and skills and their application in the area of engineering specialty
  • Coordinates installation of circuits from third party vendors, extension to telephony equipment and works to accept circuits from third party vendors
4

Telecom Engineer Resume Examples & Samples

  • Experienced in Computer Telephony Integration (CTI) and knowledge of Avaya /Nuance product suite for IVRs will be an advantage
  • Knowledge of SDLC is mandatory
  • Good analytical, interpersonal skills and able to work with minimum supervision
  • Proficient in spoken & written English
  • Degree in computer related disciplines or equivalent experience
5

Telecom Engineer Resume Examples & Samples

  • 5+ years experience in a technical support position in a client/PBX environment
  • Familiarity with Avaya telephony systems including vector scripting
  • Highly analytical; ability to research questions and review facts to make accurate decisions
  • Ability and willingness to participate in on-call rotation to monitor systems for expected performance and respond to errors and emergency problems
6

Telecom Engineer Hillsboro Resume Examples & Samples

  • Set-up, configure and test Cisco Unified Communication solutions. Project documentation of site telephony infrastructure including dial plans and trunking layout. Support and maintain Cisco Call Manager. Unity Connection voicemail administration. Ensure that systemic issues are escalated appropriately, and that documentation is created and kept up-to-date. Must be intimately familiar with Cisco Call Manager/Unity, protocols, and devices and be able to communicate the technology effectively to technical and non-technical employees. Monitor work queue
  • 3 to 5 years of experience in VOIP/Telecommunications
  • 3 to 5 years of Cisco Call Manager Experience
  • Superior documentation skills, Attention to detail plus an excellent verbal and written communication skills Very strong customer service orientation
  • Must have hands on working knowledge of a wide range of network technologies in a variety of environments such as LAN, Data Center, WAN, Enterprise voice using IPT & VoIP technologies, Unified Communications, Transport services, and Mobility
7

Senior Telecom Engineer Resume Examples & Samples

  • Excellent organizational, communication, and interpersonal skills
  • Knowledge of ACH, Credit Card, Debit Card and Banking Operations
  • Ability to direct and motivate others
  • Unwavering attention to detail
  • Well-developed sense of urgency and follow through
  • Ability to handle multiple projects under pressure
  • Must be a team player willing to support and accept the total quality processes and systems
  • Internet savvy, problem-solving abilities, analytical
  • Must also have the ability to work independently, also have the ability to report to a variety of project managers and superiors
  • Meet or exceed all published standards measured monthly and YTD
  • Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
  • Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure
  • Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company
  • Four to six years of progressively responsible telecommunications work for a large company is required
  • Knowledge of VOIP, SIP and general data networks as they pertain to the voice environment
  • Avaya Aura Communication Manager and CM messaging
8

Telecom Engineer Resume Examples & Samples

  • Manages the planning, development, and installation of Avaya telecom systems by evaluating current and future business requirements
  • Build, implement, and maintain telecom infrastructure disaster recovery and business continuity
  • Manages the remote installation, maintenance, and monitoring of the organization’s telecom infrastructure
  • Oversees the development and evaluation of network performance criteria and measurement methods
  • Manages the testing and analysis of all components of telecom facilities to ensure operational status
  • Identifies telecom problems and oversees resolution especially relating to collisions, broadcasts, errors, and blocked ports
  • Interfacing with ISP/Carrier in both voice calls and associated ticket management system
  • Monitor network statistics. (All of the above 90%)
  • Perform any additional responsibilities as requested or assigned. (10%)
  • Bachelor’s degree in Information Systems, Computer Science or comparable formal technical training and certification; or equivalent work experience
  • Experience working in a multi-spoke, global network environment
  • Experience with the following Avaya Call Center technology
  • Digital – TDM Call Center
  • IP Telephony – Hard Phones & Soft Phones
  • Media Gateways
  • CLAN, Medpro, Announcement Manager, ASA – CM, & CTI
  • Understand Voice Call Flow
  • From telco cloud to agent
  • Associated to trunk groups, DNIS/VDN, Vectoring, Voice Prompting
  • Experience on Avaya Platform with the following
  • Agent Logins
  • Station IDs
  • Hunt Groups
  • COR/COS
  • ARS Routing
  • Routing Patterns & Locations
  • Network Regions
  • VDNs & Vectors
  • Must possess good organizational skills with ability for analysis, accuracy and details
  • Must be able to work independently, be resourceful and action-oriented
  • Must be able to work flexible schedule when projects or problems warrant it
  • Effective analytical, problem-solving and decision-making skills
  • Project management skills; ability to prioritize and handle multiple issues and projects concurrently
  • ISA Server
  • 75% English
9

Telecom Engineer Resume Examples & Samples

  • Seven years of related work experience supporting a multi-channel call center platform with technical certificates or relevant college courses
  • Genesys Customer Interaction Management Platform certification (Version 8.X)
  • Genesys Platform Subject Matter Expert (SME)
  • Excellent analytical and problem-solving skills
  • Solid understanding of IP networking (LANWAN) as it pertains to VoIP systems
10

I Senior Telecom Engineer Resume Examples & Samples

  • 7 – 10 years of hands on I3 telephony experience
  • I3 certifications are a must – at a minimum must have three current certifications
  • Hands on working experience with I3 Components – specifically IC Server, Media Server, I3 Edge Gateways. SIP Proxy experience is a plus
  • Hands on working experience which must include configuration of I3 Gateways
  • Thorough working knowledge of Networking and Networking protocols
  • Thorough working knowledge of Windows Servers and the day/day maintenance and patching
  • Hands-on working knowledge with VoIP, understanding of VoIP Protocols including QoS
  • Good computer skills – Email, Word, Excel, Visio
  • Knowledge of WAN/LAN network
  • Thorough knowledge of Telephony signaling protocols
  • Excellent customer service skills are a must
  • Able to speak and articulate directly with Sr. Leadership and Customers as needed
11

Telecom Engineer Resume Examples & Samples

  • Maintain and Improve Availability Times
  • Bachelor’s Degree in Computing & Information Systems or equivalent IT programme
  • MSc/MBA will be considered an asset
  • 3-5 years in IT working with telecommunications and firewall equipment
  • 2-3 years in building, supporting, managing campus network and
  • Working knowledge of CoBit and ITIL best practices
  • Working Knowledge in Voice, Data and Firewall Systems
  • Report Writing and Project Management Skills
  • Good knowledge of data communication and data security systems and concepts
  • IT Standards and Methodologies
  • Telecom technologies and Network Concepts (interfaces, standards, protocols)
  • Networking technologies e.g. Cisco/Nortel routing/switching equipment, IP addressing
  • General Understanding of Server technologies e.g. Virtual server, SQL, Unix
  • Good understanding of test environments and current interfacing platforms
  • ITIL Processes and Methodologies
  • Strategic Business Sense
  • Impact and influence
  • Developing Others
  • Change Leadership
  • Knowledge transfer
  • Decision making
  • Strong oral and written communication
12

Telecom Engineer Credit Technology Resume Examples & Samples

  • 5+ years experience in a technical support position in a client/PBX environment
  • Familiarity with Avaya telephony systems including vector scripting
  • Familiarity with AVAYA Aura System, Communication Manager, and Session Manager
  • Familiarity with VOIP telephony
  • Advanced experience with Telecom Carrier services; ordering, installation and troubleshooting
  • Understanding of data network fundamentals such as switching and routing
  • Skilled at integrating other ancillary voice products, such as Verint Witness recording platforms, Avaya AES, and E911 platforms
  • Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS
  • Highly analytical; ability to research questions and review facts to make accurate decisions
  • Ability and willingness to participate in on-call rotation to monitor systems for expected performance and respond to errors and emergency problems
13

Senior Telecom Engineer Resume Examples & Samples

  • Drive the physical networking infrastructure for Microsoft data centers/co-location facilities
  • Work with Data Center Operations and partner on standards, requirements, and materials
  • Develop low voltage power and cooling standards for information technology equipment at various units of scale, small to large in partnership with other engineering disciplines
  • Lead kickoff and drive cross-functional meetings of Division 27 scope for multiple capital projects. Communicate issues and risks to the rest of the organization. Identify cost and delivery metrics then drive initiatives to improve the efficiency, quality and to scale with the growth of Microsoft
  • Partner with Ops to develop scope and design documents, then review and evaluate bids and options for physical network infrastructure and optical cabling including both ISP and OSP. Consider in all cases the operational impacts, deployment, and implementation challenges associated with design implementation
  • Partner with the Deployment and Operations teams ensuring solutions accommodate and enable effective deployment and ongoing operations if the infrastructure
  • Strong analytical, negotiation, and organizational skills. Clear focus under pressure. Creative approach to problem solving and ability to think out of the box, on your feet
  • Strong customer service focus, with the ability to communicate with highly technical management teams
  • Must have effective written and verbal communications skills. Be able to present in public forums
  • Must be familiar with MS Project, Excel, PowerPoint, and Visio
  • Strong negotiation and communication skills
  • Structured thinking with very strong analytical skills
  • Must hold high level knowledge of construction management and capital budgets
  • Familiar with ground-up construction and Greenfield site development requirements
14

Telecom Engineer Credit Technology Resume Examples & Samples

  • Demonstrates competence of engineering concepts, theories and principles combined with business insights
  • Integrates and applies elements of other disciplines to solve problems
  • Works independently on whole design, development, configuration or operational support for projects and problems of increasing scope and impact
  • Makes decisions which influence and impact the success of team owned projects and/or efforts
  • Identifies trends that warrant immediate attention
  • Application development with Edify EVIP10.0 and later versions
  • Integrate with CTI, Databases (Oracle, SQL Server, MS-Access, and Other), Web Services, XML, and Flat files
  • Application Development using Text To Speech functionality
  • Ability to work with GIT, JIRA, Confluence, TFS, Quality Center
  • Ensure high availability of 24x7 production systems namely IVR platforms, including troubleshooting and root cause analysis
  • Participate in an Oncall rotation supporting production systems
  • 2-4 years professional experience in IVR Development
  • Strong working knowledge of IVR Development, experience with Convergys Edify IVR solutions is preferred
  • Strong knowledge of SQL, Oracle, and MS Access databases
  • BS or MS in Computer Science, Engineering, or equivalent
  • Experience working with Vox, Vce, and Wav files
  • Experience working with query tools, build medium to complex SQL queries, and create tables etc
  • Production support experience, and ability to perform root cause analysis
  • Ability to work independently and within a team
  • Convergys Edify, Java, .Net, JavaScript, VXML, Eclipse, Subversion
  • Develop IVR / Speech applications using Cisco CVP Studio, VXML, and Java
  • Grammar development in English and Spanish
  • Technical Documentation skills
  • Building Reports
15

Telecom Engineer Senior Resume Examples & Samples

  • Alcatel A4400 switches, with Genesys Voice Portal (GVP), Genesys Routing, Genesys Reporting, Genesys Outbound Suite
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Service-oriented attitude with the ability to multi-task, organize and re-reprioritize work in a dynamic, fast-paced environment Self-starter, performing day-to-day tasks with minimal supervision but working effectively with immediate and cross-functional team members
16

Senior Telecom Engineer Resume Examples & Samples

  • A minimum of a BS in Electrical/Electronic Engineering, Physics, or a closely related discipline
  • A strong understanding of standard telecom networks and protocols
  • An ability to review and understand technical telecom documentation such as hardware specifications, system interface control documentation, and system architecture requirements including power link budgets
  • An ability to provide a technical analysis of telecom hardware and system designs
  • A PMP certification
17

Senior Telecom Engineer Resume Examples & Samples

  • Senior level experience on the following: Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems. (Past or current Avaya certifications courses)
  • Working knowledge desired: Avaya System/Session Manager, SBC’s, Call Recording, Faxing Applications, Microsoft Skype for Business
  • Ability to perform analysis, diagnosis, and resolution of telecom problems for end users; recommend and implement corrective solutions
  • Utilizes technical expertise and experience in designing complex, highly available, UC infrastructure solutions to support Pacific Life’s large-scale, multisite environment
  • Must have prior experience in troubleshooting UC/UCS technologies
  • Strong technical ability with good analytical and problem solving skills
  • Optional Desired Skills: Cross platform experience data infrastructure. Knowledge of Network topology (layer 1&2), QoS, routing, switching and converged integrated systems
  • Optional Desired Skills: Background on Operating Systems, VMware, application databases and server patching
  • Bachelor’s Degree or equivalent UC technical work experience
  • 3+ years’ experience in VoIP initiatives and configuring/optimizing all VoIP/IP/UC systems and services
  • Technical certifications from Global Knowledge, Avaya or equivalent (Telephone system installation and administration, contact center and voicemail)
  • Proficient in MS Office (Outlook, Word, Excel, Visio, etc.)
  • 3+ years’ experience in Data Networking protocol and converged technologies
  • 2+ years’ experience in Server, VMware, applications database and server patching
18

Senior Telecom Engineer Resume Examples & Samples

  • Applies principles, methods and knowledge of the functional area of expertise to specific requirements and develops practical, innovative solutions
  • Performs analysis and validation of telecommunications inventories and resolves discrepancies
  • Designs and prepares technical reports, data bases, studies, and related documentation; makes charts and graphs to record and report results
  • Performs Tier 3 resolution of Help Desk cases
  • Responsible for design and oversight of the installation of telecommunications equipment and facilities, such as complex electronic switching systems to wireland, wireless and fiber optic telephone facilities
  • Provides support for the customers electronics, civil, structural, and electrical engineering requirements as necessary. Performs as project manager as required
  • Responsible for providing the best solution possible for the lowest cost to the client
19

Junior Telecom Engineer Resume Examples & Samples

  • Performs and supports all install and maintenance activity in accordance with operational procedures. Undertake the implementation, commissioning and maintenance of equipment (CPE and network equipment) utilized throughout the Verizon network and customer facilities
  • Performs and supports others on the assembly, install, configuration and/or testing of telecommunications equipment along with associated wiring and cabling
  • Performs and supports others in the maintenance of network and customer circuits and equipment including related scheduled maintenance events
  • Performs and supports others to coordinate the testing and turn up of service with all involved providers until the customer’s service is up and working. Field- and remote-testing of all L1/L2 Verizon services
  • Perform and support others in physical repair on all Verizon services within agreed service levels utilizing fault isolation techniques and remote test systems to isolate and resolve customer circuit outages and impairments up to the highest of complexity
  • Perform complex customer projects and network projects assignment that require independent judgment and acts independently based upon expertise knowledge and experience on principles, theories and industry practices
  • Require familiarity with Verizon network setup, principles, theories, concepts and technologies and able to made independent judgment, direct and supervise PTT/vendor based on applied knowledge of procedures and practices
  • Assist in the development and improvement of processes and procedures
  • Focus on Customer satisfaction
  • Participate in a 24/7 on-call rotation
  • Performs visual and basic (non-specialized) checks of HVAC systems, AC/DC plants, Diesel Generators and general housekeeping routines (internal & external) and completes the required documentation
  • Performs fibre-optic cable testing:ILM and OTDR measurements and analyzing results
20

Telecom Engineer Resume Examples & Samples

  • Responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities
  • Includes systems analysis, creation of specifications, coding, testing, and implementation of application programs and data interfaces
  • Requires a previous domain of experience in applications development
  • Responsible for overall application design, including interfaces with other applications and systems
  • Assures that application designs are consistent with industry best practices application attributes (including scalability, availability, maintainability, and flexibility)
  • REQUIRED: Understanding of SIP/H.323 protocols, CTI integration experience, IVR implementation knowledge and a thorough know-how of components involved in the telephony stack for contact centers. Basic Java knowledge is required as well
  • 5+ years experience with Financial Services clientsSearch Jobs US
21

Senior Telecom Engineer Resume Examples & Samples

  • Design, configure, implement, and maintain all 2U Network/Telecom Infrastructure across all 2U offices (e.g. PBX, CTI, contact center, switches, routers, wireless)
  • Maintain, prepare, and uphold processes for reporting, statistically monitoring, and logging network performance
  • Assist in planning for the future strategy of networks and telecom
  • Final point of escalation for all network related issues
  • Conducts/develops proactive maintenance designed to ensure optimal performance of the network
  • Performs resource planning, new hardware installation and configuration for new office build outs
  • Service focus: commitment to the success of the organization and the satisfaction of a diverse user base with a variety of needs and problems to solve
  • Ability to work late and emergency hours when necessary to maintain high level of service, availability for contact around the clock in case of outages or emergencies
  • Enthusiasm and the flexibility to thrive in an entrepreneurial atmosphere of constant change and rapid growth
  • 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal
22

Telecom Engineer Resume Examples & Samples

  • Lit Services order, design and provisioning
  • Dark Fiber order, design and provisioning
  • Migration services
  • Demark extension requests
  • Network engineering support
  • CPE support
  • Interaction with CenturyLink groups such as PRONOC and CNDC
  • Network planning/route assessments; and
  • Testing of new services
23

Senior Telecom Engineer Resume Examples & Samples

  • Daily support of global voice systems
  • Extensive experience in deploying, configuring, supporting, trouble shooting and administering Cisco Call manager, Unity Connections and CUPS platforms
  • Good understanding of Signaling protocols like SIP, H.323, MGCP SCCP and XMPP
  • Good understanding of L2/L3/L4 networking protocols like (TCP/IP), TLS, RTP and SRTP etc
  • Understanding of Video codec's like H.264
  • Understanding of Telecom Laws in India
  • Familiarity with Cisco routers and switches, IOS, Linux and Mac operating systems
  • Familiarity with Internet Telephony, T-1, E-1 and POTS lines
  • Ability to determine root cause and resolution for previously unknown problems
  • Knowledge of current industry best practices on collaboration is a plus
  • At least 7 years of experience in VoIP and Telecom
  • Handling day to day end user cases and resolve all voice related issues globally
  • Manage voice circuits, phone numbers and advanced features provided by telecom carriers
  • Provide highly available systems and develop, implement, and test disaster recovery capabilities
  • Gather requirements and manage multiple projects necessary to meet changing business needs including implementing new communication technologies and features that solve business challenges
  • Work with voice team and vendors to solve complex telephony or systems issues
  • 8 or more years’ experience managing a PBX and voicemail system
  • Minimum of 4 year IP telephony experience, Cisco preferred
  • Knowledge of IoS gateways and voice configuration as well as QoS
  • Experience with Instant Messaging and Presence –Cisco CUPS preferred
  • Experience with Cisco UCCE and CVP and Call center administration
  • Excellent communication and customer service skills
  • Good documentation ability required
  • Carrier experience with circuits, phone numbers and SIP
  • Experience with helpdesk ticketing systems
  • Experience handling customer escalations, including working directly with customers
  • Ability to adapt to changing priorities and business needs
24

Senior Telecom Engineer Resume Examples & Samples

  • Responsible for the design and implementation of voice network and call center technology services
  • Responsible for all VoIP, voice and call center technologies including IVR, ACD/PBX and connectivity to outsourced international contact centers
  • He/she must provide Level 2 and Level 3 support and work with the extended Operations Team to lead in rapidly troubleshooting and resolving performance problems, as needed
  • Responsible for the day-to-day operations, customer issues and requests, and the telephone infrastructure, including all telecommunication circuits, local and long distance telephone service, the voice mail system, the call center software, and VOIP Session Border Controllers
  • This individual is also responsible for coordinating multiple resources to perform various maintenance activities as it relates to VOIP circuits, PBXs and Client
  • He/she must work with the IT Operations Engineering teams, Network Engineering team and Telephony Systems/Contact Center Administrators/SMEs to ensure that Voice services, capacity and bandwidth are properly monitored and administered
  • Liaise with stakeholders internal and external to IT to define success criteria
  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any operational deficiencies or to enhance systems performance
  • Develop and maintain measurable network and call center systems health and performance metrics; Assess network performance to ensure that it meets the present and future needs of the business
  • Other Duties As Assigned
25

Senior Telecom Engineer Resume Examples & Samples

  • Minimum 5+ years work experience that reflects a proven track record or proficiency in the competencies noted below
  • Strong Avaya technology/environment
  • Avaya Session Manager
  • Avaya Communication Manager
  • Avaya AVA Experience Portal
  • Avaya AES (Application Enablement Services) Servers
  • Cisco ICM, Verint, VoIP experience
  • Demonstrated skill designing and managing distributed enterprise environments
  • Experience designing and testing new technologies that will extend the corporate infrastructure
  • Experience with Omni Channel & Multi Channel Technologies
  • Contact Center technology and understanding
  • SIP, SBC, and VoIP technology/understanding
  • Cloud technology
  • Vendor Management preferred
  • Will drive and lead meetings and cross functional teams that will require strong collaboration and verbal communication skills
  • Must have strong writing and documentation skills
26

Senior Telecom Engineer Resume Examples & Samples

  • Knowledge of Voice Over IP (VOIP) protocols and standards
  • Knowledge of Broadband to include OC3, DS3, T-1, PRI, DRI, DSL, ISDN and networking knowledge including Virtual networking
  • Knowledge of Call Center Applications including Cisco CUCM, UCCX, Avaya CS1000, Call Pilot and Symposium including programming of these applications
  • Knowledge of video-teleconference, audio-visual and satellite operations
  • Knowledge of bandwidth requirements and how resources can be shared among sites
  • Ability to effectively manage high bandwidth lines
  • Ability to manage an automated call attendant to give customers user-friendly options
  • Ability to display expert knowledge of upgrades to address increasing volume and complexity of services
  • Ability to show great attention to detail and work quickly to resolve issues
  • Ability to work independently and under pressure to follow through on issues
  • Ability to communicate clearly and concisely, both verbally and in writing
  • Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Able to work effectively with other employees and external parties
  • Must be able to drive to the assigned facilities or work locations to fulfill duties as assigned
  • Minimum five years direct telecommunication support experience in a multi-site business environment required
27

Senior Telecom Engineer Resume Examples & Samples

  • Architects and implements various Unified Communications’ hardware and software
  • Researches, assesses, and deploys emerging technologies
  • Provides level 3 support for resolving issues and document corrective actions
  • Participates in cross-functional meetings to support tactical network policy and direction
  • Compiles metrics, key performance indicators, and policy compliance documentation
  • Participates in 24x7 on-call rotation
  • Understands and demonstrates Essendant’s Core Values
  • Detail oriented with in-depth knowledge of Avaya Communication Manager, Avaya Session Manager, Avaya Enablement Server, Avaya Call Management System, Cisco Call Manager, Cisco Unity Voicemail, Microsoft Unified Messaging, and both Oracle and Audio Codes Session Border Controllers
  • Strong networking and technical skills with an emphasis on VoIP
  • Proficient with QoS and SIP
  • Ability to train/mentor other team members
  • Bachelor’s degree in Computer Science, Information Technology or related field experience required
  • Minimum of ten years of work related experience required
  • Experience with Microsoft Lync 2013, Polycom Audio and Video equipment, Verint Quality Monitoring, and Genesys Application Suite preferred
28

Junior Telecom Engineer Resume Examples & Samples

  • Manages, deploys, maintains and supports various Unified Communications’ hardware and software
  • Maintains proper documentation and adheres to corporate standards and policy compliance
  • Diagnoses and repairs system problems, while working closely with vendor support
  • Administers existing Unified Communications infrastructure and performs maintenance activities as required
  • Experience with Microsoft Lync 2013
  • Experience with Avaya Communication Manager, Avaya Session Manager, Avaya Enablement Server, Avaya Call Management System, Cisco Call Manager, Cisco Unity Voicemail, Microsoft Unified Messaging, and both Oracle and Audio Codes Session Border Controllers
  • Working knowledge of QoS and SIP
  • Experience in call center environments
  • Associate’s Degree in related discipline or equivalent experience required
  • Bachelor’s degree in Computer Science or Information Technology preferred
  • Minimum of 2 years of work related experience required
  • Experience with Polycom Audio & Video equipment, Verint Quality Monitoring, Genesys Application suite preferred
29

Telecom Engineer Resume Examples & Samples

  • Maintain all local telecommunications systems in geographical locations across the US. Support Contact Center Call Recording systems and related telephony systems
  • Administer telephone/voicemail moves, additions, and changes
  • Perform level 2 troubleshooting
  • Configure, enhance, and test call routing vectors to meet business requirements
  • Administer carrier orders for local and long distance circuits and associated terminations
  • Administer trouble tickets and change controls as required
  • Assist in the planning, designing, documenting and execution of major telecommunication projects and applications both internal to Fiserv and globally
  • Provide advanced technical support on telephony equipment and telecommunications application software
  • Coordinate the design, implementation and maintenance of PBX and telecommunications technical solutions
  • Assist with telecommunication and other security projects, tasks and audit related activities
  • Maintain vendor relationships. Design and participate in Disaster Recovery exercises
  • Assist with resolution of all issues. Analyze operational Telecommunication network issues for Fiserv clients and implement resolution within time frame defined by customer service levels
  • Assist team members in all other duties assigned by management
  • Adhere to defined Service Level Agreements (SLA)
  • Bachelor’s degree in Telecommunications, Engineering, Computer Science or related discipline
30

Lead Telecom Engineer Resume Examples & Samples

  • Tests and evaluates IT vendor products. Recommends vendor selections and new network architecture for building sites in the United States as well as international locations
  • Facilitates network traffic, security, systems monitoring and related discussions with IT and business managers
  • Provides expert level network design and debugging services to development teams. Works closely with project managers and developers to implement reliable, manageable, and secure solutions for external connections
  • Trains and mentors staff. Conducts formal training sessions, one-on-one sessions, and recommends training vendors
  • Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures
  • Eight years' network technician experience
  • Strong written and verbal communication skills, including presentation skills
  • Strong group facilitation skills
  • Expert knowledge of the following telecom network practices and concepts: network security, network architecture design, technical standards and deliverables, troubleshooting tools (e.g., protocol analyzers, load generators, and network traces), software and hardware installation and configuration, network hardware, protocols (e.g., TCP/IP, DLC, OSPF, and BGP)
  • Expert knowledge of multiple IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, Cisco routers and switches, UNIX, F5 Networks BIG-IP, DataPower XI50 Integration Appliance
  • Expert knowledge of current versions of the following products: Cisco IOS, Concord, Lotus Notes, Microsoft Office Suite, Network General Sniffer, Visio, F5 Networks GTM/LTM, DataPower XI50
  • Certifications - holds one of the certificates below or has the ability to attain within 12 months of hire date: Cisco Certified Network Associate (CCNA) certificate, Cisco Certified Network Professional (CCNP) certificate, Cisco Certified Design Professional (CCDP) or equivalent advanced Cisco network certificate
  • Certifications - holds the certificate or has the ability to attain within 12 months of hire date, preferred: Cisco Certified Internetwork Engineer (CCIE) certificate
31

Telecom Engineer / Estimator Resume Examples & Samples

  • The Engineer/Estimator will provide complete project engineering, selection of applicable materials and define basis for assigning and estimating labor. Write scope of work and develop cost estimate in response to bid specifications
  • The Engineer/Estimator will assist the sales organization by attending site-walk and pre-bid meetings on project activity. Track all site visits and keep detailed information of site conditions for use in the design of the engineering solutions
  • The Engineer/Estimator will act as liaison between and meet with sales, project management and operations when project is turned over for installation. Monitor that the sales price and actual installation costs coincide
  • The Engineer/Estimator will follow Company guidelines on preferred selection of vendors and products. The Engineer/Estimator will work with vendors to obtain best solution, most competitive price and proper lead-time on materials
  • The Engineer/Estimator will provide floor plan takeoffs and project application per Company’s recommended solutions book and technical support personnel
  • The Engineer/Estimator will ensure that all engineering work meets the customer and Company quality and safety level at all times
  • The Engineer/Estimator will attend training and review sessions on technical requirements according to the Company’s training guidelines
  • The Engineer/Estimator will meet bid schedules and deadlines, working within and have the ability to meet a very strict timeframe
  • The Engineer/Estimator will attend and complete job turnover meetings as required to cover all details and expectations of project as they were designed
  • The Engineer/Estimator will complete other responsibilities as assigned
  • Associate’s Degree or Bachelor’s Degree preferred
  • Minimum of one (1) year of experience in customer interface, such as liaison between the customer and the company
  • RCDD preferred, but not required
  • Structured Cabling industry experience preferred but not required
  • Must be proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project)
  • Must meet company minimum driving standards
  • Must have the proven ability to design, engineer, estimate and develop a written and graphic representation of the company’s proposed solutions utilizing the software resources provided by the company
  • Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
  • 4-6
32

Telecom Engineer Resume Examples & Samples

  • Works in the design and administration of two way radio and backbone network systems, including microwave, fiber optics, leased circuits, packet radio, spread spectrum and other carrier and wireless technologies
  • Works engineers with design drawings, documentation, implementation, maintenance, and field support for telecommunication networks
  • Prepares and maintains accurate documents and records for voice, data, and backbone systems. Prepares requisitions and purchase orders
  • Works with compliance to government rules and regulations
  • Works on routine assignments in a structured environment under close supervision, typically with a more experienced engineer’s review and oversight
  • Learns basic customer needs and expectations; makes an effort to identify problems and solutions within assigned work
  • Uses standard practices and procedures to solve problems limited in scope
  • Implements alternative methods or resources for getting routine work done
  • Applies governmental and organizational engineering standards
  • Makes low risk decisions that involve direct application of technical knowledge with guidance from supervisor
  • Learns to work with union employees, contractors and business unit customers in a functional or project management role
  • Develops relationships at the department, customer and peer level; participates on teams as assigned
  • Demonstrates awareness of the corporate balance sheet and income statement and understands the difference between a rate payer and shareholder. Learns and participates in the departmental budgeting process. Learns to apply the chart of accounts appropriately to ERP
  • Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management)
  • Ability to work in a diverse work environment
  • NOTE: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check
33

Senior Telecom Engineer Resume Examples & Samples

  • 5 - 7 years of hands on telephony experience, specifically with Avaya
  • Thorough knowledge of Avaya telephony systems, completion of certification courses will be a plus+
  • Hands-on working knowledge with VoIP, understanding of VoIP Protocols and QoS
  • Knowledge of WAN/LAN networks
  • Excellent communication skills both written and verbal with strengths in customer service
34

Telecom Engineer Resume Examples & Samples

  • Rapid deployment of a Voice as a Service (VaaS) solution in over 100 locations globally
  • Deliver quick, outstanding service and support
  • Resolve simple requests from coworkers at any location
  • Gather specific problem details to troubleshoot and resolve complex support issues
  • Proactively identify methods to improve support and educate internal user community
  • Setup of physical phones for areas where softphones just don’t make sense
  • Demonstrate a high level of creativity and expertise to develop simple, high impact solutions to improve our communications systems
  • Provide technical direction and oversight to Service Desk and local support teams
  • Participate on Service Restoration Teams when critical problems arise - 24x7x365
  • Position based in Chicago. Travel around Chicago suburbs will be required and additional Global travel could be required based on project deployment needs
  • 3+ years with VoIP, SIP, RTP, QoS/CoS and other relative protocols
  • 3+ years establishing new service at a site, porting numbers, post install triage
  • 3+ years managing Telecommunication service providers
  • Strong troubleshooting and critical thinking skills to resolve complex problems
  • Hosted VoIP - Dialpad, 8x8, RingCentral, Shoretel
  • Working with ATAs (e.g. Obihai analog adapters)
  • Working with Telecom providers in EMEA, APAC, and other regions
  • Intermediate knowledge of network systems design principles and standards
  • Intermediate knowledge of packet capture and analysis
  • ITIL and Enterprise Change Management
  • Technical project management background
  • Experience working in a large enterprise environment (1000+ endpoints)
35

Telecom Engineer Resume Examples & Samples

  • Performs daily MAC’s (moves/adds/changes) and designs, installs, and implements new telecommunications systems/networks and solutions with direction from senior level staff. Assists with provisioning and troubleshooting of cellular phones and cards
  • Negotiates telecom strategies, costs, and schedules with all levels of IS management to meet agreed upon requirements, deadlines, and goals
  • Regularly interacts with user community, vendors, specialists and developers in order to understand business needs and requirements related to the design of new networking technologies
  • Evaluates new product offerings makes recommendations to senior level staff and management
  • Contributes to the analysis, solution, and documentation of network issues and problems. Demonstrates skillful judgment when escalating issues and communicating status to senior staff members
  • Supports and contributes to development, communication, implementation, and maintenance of network design policies, procedures, standards, and best practices
  • Continuously monitors department processes and recommends to management new and innovative ideas for improvement
  • Participates on multifunctional project teams within IS and across lines of business as required to support business requirements. Assists senior team members with creating project review presentations and technical reports, supervising vendors, and ensuring that all solutions and changes are cost effective and are within overall functional strategies, goals, and objectives
  • Provides technical direction and education to telecommunications specialists, systems network users, and vendors
  • Coaches, mentors, and provides feedback to less experienced team members regarding departmental procedures, policies, and standards that pertain to the Telecom Engineering department
  • Solicits feedback and guidance of department best practices from senior team members and management
  • Continually enhances knowledge of Telecom Engineering and Kindred standards in order to achieve departmental success and professional growth
  • Applied knowledge and capabilities in demonstrating basic skills related to network engineering including
  • Minimum of 2 years of related telecommunications work experience
36

Nec-telecom Engineer Associate Resume Examples & Samples

  • Minimum of one year working with local and wide area information system networks preferred
  • Minimum of one years’ experience or training supporting NEC PBX systems in a large corporate environment, ACD, and call accounting systems is required
  • Knowledge of NEC SV8100, NEAX 2400 and SV8500
  • Knowledge of administration of NEC SV8500, NEAX2400, Global Navigator 6.x, SV8100 system, Call CenterWorx ACD system, Enghouse EICC ACD System
  • Knowledge of administration AVST voice mail system
  • Knowledge of operations of a large corporate voice network inclusive of multiple PBX’s, voice mail systems and DS-1 transport network
  • Knowledge of how databases store and retrieve information. Knowledge of how to protect a voice network from both internal and external attack
  • A working understanding of the change management process
  • Good problem troubleshooting skills
  • Good interpersonal and presentation skills
  • Provide good customer service, communicating clearly with IT staff and Clinical staff
  • Ability to assist in planning, developing and implementing strategic, disaster recovery, and redundancy plans
  • Ability to identify, plan, and implement new voice network and server technologies and projects
  • Ability to voice network capacity planning and implementation
  • Ability to set up backups/restores of voice systems, identifying and installing necessary patches or software upgrades, and create and maintain voice network documentation
  • Ability to recover voice hardware from different kinds of failures with minimal downtime/data loss
  • Ability to utilize management tools to analyze and resolve any voice issues
  • Ability to troubleshoot and recover degraded or failed voice hardware
  • Ability to negotiate hardware specifications based on vendor/project criteria
  • Ability to configure and troubleshoot Voice, WAN, LAN, and WLAN technologies
  • Ability to be professional, calm and collected, even in the face of serious adversity
  • Ability to develop and maintain good vendor and business partner relationships
  • Able to handle more than one task at a time
  • Able to work under the direction of senior and/or lead Telecommunications Engineer and in a team environment
37

Voip Telecom Engineer Resume Examples & Samples

  • Oversee a variety of functions specifically related to supporting, troubleshooting, enhancing and implementing our Cisco Call Manager system
  • Provide support, implementation, and troubleshooting for call flow, routing with both traditional PRI’s as well as SIP, SRST, and 911 services
  • Ensure telecom systems and call flow is stable, secure and resilient to provide maximum uptime to our customers
  • Provide monitoring of all telecom related devices to ensure best in class service
  • Provide leadership in advanced call management, video conferencing, call recording, attendant consoles, and voice integration with other devices (i.e. Jabber)
  • Coordinate efforts with Local Exchange Carriers to provide stable, effective telco provisioning and services
  • Meet and exceed individual objectives as defined by supervisor
  • Adhere to schedules and deadlines
  • Thoroughness, accuracy and timeliness in completing essential duties
  • Strong attention to detail and sense of urgency
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Time Management – ability to prioritize workload and manage one’s own time
  • Cisco CCNP or equivalent Cisco Call Manager 7x-current experience
  • SSCA or equivalent SIP experience
  • Relevant depth and work experience with Cisco networking equipment
  • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment
38

Telecom Engineer Resume Examples & Samples

  • Research, evaluate and propose new voice related technologies and solutions
  • Coordinate the installation and testing of telecommunication hardware and software
  • Ensure processes and procedures are in place to support the development of new technology and services; initiate knowledge transfer to the team
  • Monitor switches, trunks, licenses and voicemail capacities and creates reports, evaluate findings and recommend changes to management as appropriate
  • Coordinate modifications, repairs and preventative maintenance on telecommunication equipment and adjunct or related systems; determine schedules, monitor progress and track completion
  • Troubleshoot problems quickly to determine the appropriate resolution path, server as technical consultant to identify needs and determine solution; provide cost estimates; recommend preferred solution to stakeholders
  • Provide technical escalation and assistance to the team; collaborate with vendors to resolve issues as appropriate; monitor vendor services and performance and recommend changes as appropriate
  • Develop business continuity and disaster recovery plans and assist with the annual test of such plans
  • Develop and maintain required product knowledge and technical skills
  • Develop and sustain a method to maintain the telephony hardware/software
  • Perform miscellaneous job-related duties as assigned
  • Must not require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
  • 3 - 5 years of related Telecom experience required
  • CTP (Convergence Technologies Professional) certification or Avaya/Network Plus equivalent preferred
  • Vendor certification a plus - Avaya Preferred
  • Must have intermediate or above knowledge of Microsoft products as related to voice systems including Office, SQL tool, Visio etc
  • Must be able to work 40-50 hours per week, with flexibility based on business need
  • Intermediate knowledge of Voice Network Infrastructure and supporting systems (Voicemail, IVR, Quality Monitoring, etc)
  • Intermediate or above experience with network providers and circuit provisioning
  • Intermediate call routing/vectoring and ACD programming skills prefer Avaya vectoring and ACD systems administration
  • Intermediate knowledge of Avaya Voice Network Infrastructure, Avaya S8700, Communications Manager 5.0 and peripheral devices including AES, Voice Portal, and Verint (May not be required for some roles)
  • Intermediate experience with telecom network providers and circuit provisioning
  • Knowledge of Red Hat Linux and Unix as relates to telephony systems and command line interface preferred
  • Proven ability to plan and implement voice networks
  • High threshold to perform during pressure situations
  • Exceptional problem-solving, organizational and multi-tasking skills required
  • Exceptional customer service and communication skills – must be able to communicate, verbally and in writing, in a clear concise manner to peers, vendors and management
  • Ability to maintain confidential information
  • Strong time management and organizational skills
  • Comfortable working independently or in a team
  • Strong sense of initiative, requiring little direct supervision
39

Rollout Telecom Engineer Resume Examples & Samples

  • Following up and supervising the installation field of telecom-GSM project
  • Installation, operation and maintenance of all telecom and power equipment in the telecom sites
  • Preventive and corrective maintenance of all telecom, power equipment, backup systems, and generators
  • Troubleshooting, analyzing, and solving faults
  • Following up and tracking the Telecom Materials in the warehouses
  • Following up with the Electricity Companies to get the permanent power connection to the sites
  • Coordinate with the other technical departments for the provisioning of the network needs and the implementation of the related projects
  • Preparing the daily and weekly reports that cover the budget update, progress, business cases...etc
  • Supervising and coordinating with the subcontractors to ensure the work delivery with high quality within the time plan
  • Drafts bid specifications, requests for proposal, and evaluates vendor responses to establish contracts
  • Following up with the Procurement and Finance departments for the application of request for quotation & purchase ordering
  • Minimum 1 year of experience in related field (fresh graduate are welcome to apply)
  • B.A Telecom/Electrical Engineer
  • Telecom Engineer with knowing the principles of radio propagation
  • Excellent Team work and organizational skills
  • Computer skills: AutoCAD , Microsoft office
  • Languages: English (oral and written), Arabic (oral and written)
  • Valid Driving license
40

Senior Telecom Engineer Resume Examples & Samples

  • Participate in managing multiple CUCM clusters from move/add/change to systems design, call routing UC deployments, and strong experience with Cisco Jabber. Foundational support work within Cisco ICM ISE ACD Scripting environment. Support ESXi & Cisco USC platform components. Support Cisco ISR Voice/VXML Gateways
  • Participate in platform bug scrubs, patch management, upgrade planning and deployments. Inventory and availability, metrics/KPI identification, and problem knowledge base management. Assist in Cisco UCCE architecture, troubleshooting, features, tools, and deployment models
  • Assist in Cisco UCCE architecture, troubleshooting, features, tools, and deployments models. Participate in on-call afterhours support rotations. Provide weekly activity statuses and sprint progress. Document Platform, Systems, and Call flows. Operational move/add/changes. Creation and implementation of telecommunications disaster recovery plans for multi-node voice infrastructure. Assist in the research, design, and installation of carrier circuits. Assist in the vendor management and quote submittal processes. Activity research new/better ways to improve telecommunications functionality across the business
41

Telecom Engineer Resume Examples & Samples

  • Minimum four years telecommunications experience required
  • Minimum two years required operating in a telecommunications platform (e.g. Avaya System and Session Manager
  • Avaya CM, Avaya Modular Messaging and AAM, Interactive Intelligence CIC/Dialer, Cisco Call Manager, Sonus, Radisys, VoIP, SIP, sniffer, etc.) required
  • Minimum two years of experience with media/voice gateway provisioning, or VOIP technologies (e.g. CMS, Nice and ACR Recording Platform, etc.) required
42

Senior Telecom Engineer Resume Examples & Samples

  • Support the team: Remove obstacles that may be hindering individual and group progress
  • Drive Sutherland forward: Lead telecom engineering initiatives and projects; liaise with internal and external partners and vendors
  • Take the lead: Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Enable the workforce: Develop and maintain enterprise voice and contact center technology; research, test, propose, and implement solutions; work closely with the partner groups within Sutherland to gather business requirements and ensure that our technical offer satisfies those requirements
43

Senior Telecom Engineer Resume Examples & Samples

  • REQUIRED SKILLS
  • 7-10 years’ experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms – VoIP and SIP enabled
  • 7-10 years’ working knowledge of telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP trunking fundamentals, Carrier conversions from TDM to SIP trunking
  • DESIRED SKILLS
  • Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc.)
  • Ability to configure, analyze and troubleshoot highly complex Avaya distributed communication deployments
  • Primary areas of focus will be migrating off a legacy TDM trunking environment to a SIP trunking environment within an Avaya CM Telephony Infrastructure
  • OPERATIONAL SUPPORT
  • (May) obtain quotes. Create pricing and selection of components, hardware, software and services required for project implementation. (May) submit and keep track of the purchase process. Coordinate vendor proposals for purchases of hardware, software, and technical services. Follow defined Procurement processes. (May) facilitate vendor demonstrations
  • Maintain and ensure maximum sustained performance of the Company’s telecommunications systems. Perform ongoing preventive and corrective maintenance. Maximize the capacities through ongoing capacity planning. Adjust utilization to preclude overload. Oversee vendor involvement where applicable
  • Manage system security and ensure appropriate security controls are in place
  • Respond to reports of telecommunications failures or diminished performance according to published SLAs. Identify and troubleshoot systems and isolate the source of the failure. Diagnose issues and initiate appropriate actions for repair to return the infrastructure systems to full operational status if feasible; or if not feasible, initiate appropriate protocols to circumvent the failure or minimize impact. Promptly escalate issues to appropriate vendors or team members as required
  • Produce regular performance and capacity summaries and status reports for senior management
  • (May) create, publish, and update related IT status communications and training documentation
  • Ensure appropriate communication between teams to identify and/or work on ongoing issues to a resolution
  • Maintain strong vendor relationships and oversight to ensure the success of outsourced services and implementations. Communicate corporate requirements and stay abreast of new technology and product enhancements
  • PLANNING, DESIGN AND IMPLEMENTATION (Applicable typically at Mid to Senior Levels)
  • Conduct ongoing analysis of functional, divisional, and company-wide infrastructure systems
  • Participate in the system/project design and engineering process. Support IT Project Managers, IT Architects, or other business stakeholders during project planning by providing subject matter expertise in telecommunication. Estimate project risks and cost savings
  • Identify and document requirements and procedures based on corporate strategy, operational necessity, future priorities, expansions, acquisitions, reorganizations, etc
  • Architect enterprise solutions. Develop and define processes and systems, ensuring the solutions will support integrated enterprise applications, infrastructure technology, and data
  • Provide estimated timelines, cost/benefit, and risk analysis to project stakeholders (senior management/IT/Finance/project team) for preferred and alternative design solutions. (May) act as project manager for various initiatives. Work closely with team members to develop and maintain project plans and monitor adherence to project schedules and budgets
  • Engineer or configure prototypes to validate performance capability and capacity projections. Verify component/system performance through vendor demonstrations, best practice resources, or through onsite pilot configuration and testing
  • Manage the implementation of solutions and/or manages vendors responsible for solution configuration
  • Develop test plans and perform post-installation testing to verify performance. Identify, isolate and rectify performance issues
  • Document architectural designs, standards, requirements, dashboard metrics, configuration items and related dependencies for servers/systems, networks, monitors, storage and their integration relationships with applications and infrastructure. Develop appropriate technical diagramming and interconnectivity with interacting systems, networks and SAN switches. Record changes, configurations, incidents, problems and processes
  • Mentor less experienced IT Infrastructure Engineers. (May) lead teams including project leadership, task assignment, and day-to-day direction of less experienced engineers
  • ADDITIONAL REQUIREMENTS
  • (As needed, may be required to) perform maintenance or upgrades after hours or on weekends, minimizing impact on businesses and users
  • On occasion assume 24x7 on-call duty
44

Ts-lead Telecom Engineer Resume Examples & Samples

  • Provides expert level telecom network services, including designing, installing, configuring, and integrating new network technologies. Obtains project approval and funding. Identifies stake holders and forms project team. Conducts pilot and recommends go/no go decision. Verifies network installations meet production acceptance standards
  • Provides expert level Tier 3 telecom network services for the most complex issues elevated from the Support Center and Technical Services groups. Troubleshoots and resolves chronic and catastrophic problems
  • Identifies performance issues, interprets trends (e.g., traces of network traffic), and implements improvements
  • Writes documentation, including policies and procedures
  • Troubleshoots and resolves the most complex network issues
  • Completes network capacity planning activities, including monitoring the network and establishing network capacity metrics. Initiates actions to prevent network degradation caused by capacity issues
  • Participates in special projects and performs other related duties as assigned
  • Strong analysis and problem solving skills
45

Senior Telecom Engineer Resume Examples & Samples

  • Manage all aspects of call routing vectors to meet business requirements. Manage/Administer carrier orders for local and long distance circuits and associated terminations
  • Plan, design, document and execute major telecommunication/PBX projects/maintenance both internal to Fiserv and globally
  • Develop and maintain company-wide Telephony applications, Business Continuity and Disaster Recovery documentation
  • Assist and lead resolution of all issues. Analyze operational Telecommunication network issues for Fiserv clients and implement resolution within time frame defined by customer service levels
  • Adhere to defined Service Level Agreements (SLA). Provide on-call support, including off-hours and Maintenance Windows, as needed
  • Act as a mentor to junior level telecom and other team members
  • Ensure that Telecom projects and tasks are completed in a timely manner, and ensure that project/task status is properly communicated to clients
  • Maintain advanced industry knowledge of supported systems
  • Other duties as defined by management
  • Minimum 5+ year experience in the following platforms
  • Knowledge in DS3, SIP, H.323, VOIP required
  • Experience with network management and security solutions
  • Knowledge in wireless network and security
  • Proficient in PBX/ACD technologies
  • Strong organizational and interpersonal skills with the ability to multi-task
  • Strong analytical and troubleshooting ability with strong detail orientation
  • Ability to work efficiently and productively with minimal direction or guidance
  • Project management methodology
  • Great attitude and highly motivated to succeed
  • Works well under pressure
  • Avaya One X Agent Central Management
  • Avaya Communication Manager
  • Avaya Aura Messaging
  • Avaya AES
  • Additional Experience for the following is a plus
  • Avaya Experience Portal
  • Avaya IQ Reporting
  • Avaya EMC
  • Noble Predictive Dialer
  • RightFax
  • Nice Call recording
  • Nice Work force management
  • Nice RTM
46

Telecom Engineer Resume Examples & Samples

  • Responsible for installing, configuring, documenting, and providing ongoing operations support for secure voice communications services
  • Lead Planning, Designing and Implementing an Enterprise Voice Solution (VoIP), Unified Communications and Video
  • Handle current secure communications devices (SVTCs), VoIP phones and other devices (STEs, QSECs, etc.)) and SIP Based Turrets (Trader Phones)
  • Troubleshoot connectivity and performance issues that involve secure VTCs, phones, encryption devices, voice bridges/PBXs, scheduling and monitoring applications, and leased circuits
  • Customer Service Experience in answering technical queries about phone and video issues
  • Analyze system logs and identifying potential issues with Telecommunication
  • Introducing and integrating new Telecommunication Voice, Video and Unified Communications technologies into existing data center environments
  • Responsibility for physical and virtual security of the Telecommunication Systems
  • Interface and manage Telecommunication Vendor and Consulting Relationships during Voice and/or Video Project
  • Ensure the Telecommunication Network infrastructure is up and running by providing state of the Art Utilize Monitoring and Reporting tools for proactive management to minimize outages to phone systems
  • Communicate to IT Team and Business Partners regarding Voice and Video Technical Proposals, Solutions and/or Issues
  • Additional duties of this position will include new software revision/feature sets/patch evaluation and trade studies, periodic system refresh, technical briefings (internally as well as with customer representatives), system requirements development, creation and maintenance of system documentation and drawings (specifications, logical and physical architecture and interconnect diagrams, etc.)
  • Bachelor's degree in Computer Science or Electrical Engineering and at least five years of telecommunication experience
  • Experience in Financial & Investment Banking w/ Trading Floor Experience is Highly Desired
  • Experience in Telecommunication infrastructure components (communications lines – POTs/ISDN/Leased, PBXs, encryption devices, conference bridges, call management servers, etc.)
  • Experience in the Full Lifecycle Management for Supporting and Maintaining Phone System (Adding, Removing and/or updating user account information, resetting profiles, etc.)
  • Voice (VOIP) Solution, (CISCO, AVAYA, and SHORTELL); know the pros and cons and how to manage a project to deploy a selected solution
  • Experience with Video / Conferencing Systems (Polycom, LifeSize, HP Elite Slice)
  • Experience Deploying Web Conferencing Applications (WebEx, CitrixGotoMeeting, LiveMeeting, Microsoft Lync)
  • Familiar with Installations and Maintenance Meridian 1 Option 11C (Plus)
  • Familiar with Installations and Maintenance of IPC Alliance Systems (Turret) Trader Phones (Plus) & Latest SIP Based Turret Technology
  • Strong understanding of VLANs- Layer 3 routing
  • Strong understanding of OSPF, RIP, and QoS/CoS- all of which we have deployed and use at Loop
  • Familiar with router, firewalls: Juniper/Cisco devices! Adtran; Firewalls
  • The following certifications are required: Routing & Switching CCNP CCIE R&S; Security CCNA (a Plus); Turret Phone SIP/IMS/VoIP Expert Certification & Experience; Video Conferencing (VE) / VoIP / Certification exam
47

Telecom Analyst / Telecom Engineer Resume Examples & Samples

  • Shall provide requirements, engineering, architecture, technical/integration analysis planning services and analyze proposed requirements/requirement modifications/proposed programmatic changes to determine operational effectiveness impacts on Network components; level of compliance with specified Network architectures / standards / policies; and the ability for the network components to be horizontally and vertically interoperable, secure, and resourced for optimal performance
  • Shall provide architecture and system integration planning services across the entire Satellite Communications (SATCOM) frequency spectrum
  • Shall support efforts concerning the policies, technological improvements, operations, network architecture and planning for the Army’s Command, Control, Communications, and Computers (C4) Information Technology (IT) systems and associated applications and support equipment
  • Shall provide planning, technical and analytical portfolio management services for the communication requirements in support of the Army LandWarNet efforts
  • Shall participate in working groups, Integrated Product Teams and Interim Progress Reviews; will review documents and orders (Requirements, Gap analyses, System Architecture, EXORDs, and Capability Sets); attend the Planning Conferences, Configuration Steering Boards and other periodic review activities
48

Telecom Engineer Resume Examples & Samples

  • Execute work in accordance with the applicable Project Procedures and Standards
  • Review the project execution schedule developed by the Cost and Planning Department and to develop the detailed schedule for Telecom Engineering and/ or Design activities if necessary
  • Prepare telecom design instructions
  • Prepare and develop FAS and telecom system diagram
  • Prepare technical specifications for FAS, CCTV, PA, ACS, LAN and all other telecom equipment
  • Prepare material requisitions for FAS, CCTV, PA, ACS, LAN and all other telecom equipment
  • Issue material requisitions
  • Prepare and develop telecom equipment layout and cable tray outing
  • Prepare and develop MTO of telecom systems
  • Support permitting works
  • Review Vendors’ quotations, prepare technical quotation evaluation and recommend the final technically acceptable Vendor
  • Review relevant contract design work
  • All policy matters, major technical problems and unresolved differences with other Groups
  • Support the construction team and correspond to the site queries
  • Coordinating with the other discipline engineers for all the needs and technical aspect which can affect the design
  • Ensuring that all comments are consistent and are included in the drawings according to the applicable procedure
  • Bachelor Degree in Electrical, Automation, Communication and Computer
  • 6-12 years engineering experience in Refinery/ Petrochemical/ Chemical/ Pharmaceutical
  • Telecom/ LV Electrical Engineer Certificated by Chinese competent authority
  • Familiar with related Chinese and international standards & codes
  • Capability of Telecom/ LV engineering design techniques, as well as CAD and Microsoft skills
  • Good English both oral and writing
49

Telecom Engineer Resume Examples & Samples

  • A 4-year BS Degree in Engineering or a 4-year BS degree in an InformationTechnology discipline in the US or the equivalent from inside/outside the US
  • Mastery of the Journey level Engineer job duties and demonstrated
  • Knowledge and ability to perform the basic duties of the Senior level Engineer. Meets specific technicalrequirements gained through a minimum of 8 years cumulative experience in engineering, planning and/or operations
  • Current and active California PE license and/or recognized industry credentials and or certificationsdesired
  • Demonstrate knowledge and abilities required for the Associate and Journey level Engineer and also
  • Demonstrate ability to handle multiple large scale, large budget complex projects without supervision
  • Demonstrate good presentationskills including knowledge transfer presentations
  • Ability to serve as the leader for guiding the project team
  • Complete assignments of broad scope and complexity
  • Ability to integrate information from a variety of sources
  • Develop innovative solutions to resolve challenging technical issues and help on operational issues as needed for PG&E’s telecommunications infrastructure
  • Manage highly complex projects and perform engineeringanalyses including comparative studies of various alternatives. Develop conceptual and/or detailed engineering designs for large and system-wide telecommunications projects
  • Provide impact analysis of technical issues; facilitate discussions to ensureaccurate decision making processes in project and/or operational settings
  • Assist in the development of job estimates and budget analysis
  • Specify equipment required to implement solutions
  • Perform job walk downs and handoffs
  • Work withdesign engineers/drafters to ensure that final design documentation and completion of drawings is accurate
  • Support root cause analysis and make recommendations for improvement
  • Coach, direct, and assist technical employees and teams, including
  • Communicate technical and process issues and their impact to project schedules clearly and succinctly
  • Mentor Associate and Journey Telecom Project Engineers and provide project support to fellow engineers as needed
  • Act as a resource forengineering expertise and support
  • Work closely with other technical project team members, including product specialists and technical architects, to establish project designs
  • Establish clear communications with internal and external clients to ensurethat project scope is well defined and meets client needs
  • Provide input to SME’s on Technical Standards Development
  • Identify and pursue appropriate training and trade seminars, and remain up-to-date on emerging technologies and their applications toPG&E systems
  • Ensure actions and decisions are executed with safety as the top priority. Instill safety best practices into all job functions
  • Solve technical problems of complex scope, assess situations and apply solutions to telecommunicationssystem needs with limited feedback from other engineers or supervisor. Possess a strong understanding and base of knowledge in the installation of the following telecommunications systems
  • Telecommunications transmission (including SONET and DWDM fiberoptics systems, digital microwave and satellite communications)
  • IP data networks (including data center infrastructure, WAN and LAN systems)
  • Voice systems (including VoIP and traditional PBX systems)
  • Radio systems (including RoIP, conventionaland trunked radio system)
  • Remote telemetry (including SCADA and protective relay equipment)
50

Telecom Engineer Resume Examples & Samples

  • Define, produce and validate all the application data and parameters needed to customize the customer solution, either at System level or at Subsystem level (e.g. IXL, ATC, ICC, N&T, PACIS, …)
  • Produce the typical engineering drawings of the execution design, which can be, depending on the system / subsystem level
  • Quick learner
  • Minimum 5 Years of Experience preferred in (Transmission, SDH, MPLS, commissioning …)
  • Ability to manage Multiple (Sub) Contractors with high level of reporting and claims' skill
  • External recognition /accreditation are an added value
  • IT Skills: computer literacy
  • Location for the role? Travel? Cairo, Travel within Egypt
51

Senior Telecom Engineer Resume Examples & Samples

  • Maintains and monitors Avaya main CM and gateways
  • Keeps all system up to date to the latest firmware
  • Reviews daily alarm logs and report and fixes any issues encountered
  • Setups new trunks and signal groups for ISDN and SIP trunks
  • Maintains the voice DS3s and keeps all patching lists updated. Works with data center tech to add and remove new T1s / E1s
  • Adds new VDNs and skills and ensures all updated across Avaya systems
  • Setups new vectors, service tables, vdn and system variables
  • Adds and changes system announcements and hold messages
  • Works on Voice portal and Experience Portal to maintain current applications and add new IVR apps as requested by the clients
  • Adds and removes phone extensions for admin and production users
  • Adds / removes voicemail Avaya Modular messaging
  • Works on Avaya Aura conferencing server , adds new conferences and maintains promptings and hold messages
  • Configures new CTI links for CVLAN and DLG and control access to AES server logins
  • Monitors AES server TSAPI and DMCC licenses and control licenses allocation on weblm server
  • Troubleshoots and identifies any issues on Avaya gear and gateways , Scripting tools
  • Maintains the Inbound and outbound Altitude scripting servers, gateways and outbound call classifiers
  • Meets with the Client account executive to setup new Line of business or make modification on existing LOB
  • Maintains carrier network managing tool to allocate inbound traffic
  • Minimum of 10 years direct experience with telecom
  • Minimum 5 years of work with Avaya switch technology and related components
  • Direct hands on experience with
52

Voip Telecom Engineer Resume Examples & Samples

  • Configure and troubleshoot cloud-based VOIP and on premise telecom systems
  • Research and evaluate the capabilities and costs of new and available technologies, and make recommendations regarding improvements, purchases and cost-saving measures. This work may require additional agreements and funding to engage other resources for input
  • Participate in meetings with business managers and users to assess current systems, determine telecommunication needs, explain the costs and benefits of available options, prepare preliminary design proposals systems to meet facility needs, and coordinate installation with vendors
  • Configure and administer call accounting systems by maintaining databases, producing reports of calls, tracking calls as requested and resolving problems; analyzing system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance
  • Draft processes, procedures and technical standards documentation governing telecom for in scope THC ambulatory IT groups
  • Develop, oversee, and serve as the escalation point for facility requested moves, adds and changes of telecommunication equipment including procedures for obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, and maintaining an inventory of devices and their locations within the network
  • Train end users in the use of implemented telecommunication systems
  • Any project related work associated with the above scope may require additional funding in order to engage incremental resources
  • 7+ years of experience supporting Cisco VOIP
  • CCNA Voice, with proven experience
  • Experience on SIP protocol
  • Experience on Cisco, Avaya & Polycom handsets
  • Analyzing packet captures
  • Routing and switching knowledge. Should be good with DHCP, VLAN, QOS concepts
53

Telecom Engineer Resume Examples & Samples

  • Must have excellent communication and documentation skills
  • 3+ years of operational/support experience in SIP/VoIP
  • Expert understanding of SIP and related VoIP protocols
  • Strong UNIX/Linux fundamentals
  • Strong focus on operational process improvements
  • Experience troubleshooting carrier and various connectivity issues both IP and TDM
  • Excellent IP networking fundamentals and routing protocols
  • Excellent troubleshooting skills with a focus on root cause and prevention
  • Experience working with telecom carriers turning up and troubleshooting IP and or TDM circuits
  • Multi-vendor SIP Interop testing and troubleshooting
  • Experience with open-source VoIP systems like Asterix, Free-Switch, SipX, SER, etc
  • Experience designing, building and or maintaining QoS enabled LAN and WAN networks
  • Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP, UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices
54

Voip Telecom Engineer Resume Examples & Samples

  • Install, configure and maintain Cisco voice network, server equipment and operating systems
  • Utilize Cisco network management software and hardware to proactively identify and correct problems with the voice communications equipment
  • Provide configuration and problem resolution support for the company's Cisco Call Manager telephone system
  • Lead efforts to diagnose and resolve complex system configuration, production and deployment problems
  • Maintain documentation for entire voice infrastructure configuration including circuits to equipment purchased
  • Perform equipment, software, and firmware updates as recommended by industry standards
  • Provide support, implementation and troubleshooting for call flow, routing with both traditional PRI’s as well as SIP, SRST, and 911 services
  • Researches and investigate new and current VoIP tools and platforms
  • Evaluate and implement new technologies and hosting solutions for data communications related to data, voice, and video
  • Cisco CCNP or equivalent Cisco Call Manager/Unity Connections/UCCX 10x-current experience
  • Prior technology VoIP implementation and support experience with Enterprise type accounts
  • Equivalent to completion two years of college-level coursework in computer science, information technology or a related field
  • Relevant depth and work experience with Cisco networking equipment and SIP implementations
55

Senior Avaya Telecom Engineer Resume Examples & Samples

  • Manage and maintain all local telecommunications systems and applications in geographical locations across the US, including moves, additions, changes, configuration, change management and support
  • Support Contact Center Call Recording systems and related telephony systems
  • Manage all aspects of call routing vectors to meet business requirements
  • Manage/Administer carrier orders for local and long distance circuits and associated terminations
  • Manage telecommunication and other security projects, tasks and audit related activities
  • Maintain vendor relationships
  • Design and participate in Disaster Recovery exercises
  • Monitor all telecom systems and applications for issues with capacity/performance
  • Assist and lead resolution of all issues
  • Analyze operational Telecommunication network issues for Fiserv clients and implement resolution within time frame defined by customer service levels
  • Provide on-call support, including off-hours and Maintenance Windows, as needed
  • Maintain advanced industry knowledge of supported systems. Other duties as defined by management
  • Application or administration in the following products a plus, Noble Predictive Dialer, RightFax, Nice Call recording, Nice Work force management, Nice RTM
  • Up to 10%, to other office locations
  • Occasionally up to 20% for special projects
56

Telecom Engineer Resume Examples & Samples

  • This position may be filled at a level I, II or Senior depending on candidate experience
  • Upcoming graduates are encouraged to apply!
  • Applications will be accepted until a qualified pool of candidates is received
57

Telecom Engineer Resume Examples & Samples

  • With minimal direction, defines and develops telecommunication system/network and/or designs and installs several components of a large network, using state-of-the-art designs
  • Analyzes and develops solutions to problems as part of a technical team within area of specialty
  • Negotiates strategies, costs and schedules with management at all levels
  • Interacts with suppliers, across multi-vendor technologies to evaluate a wide variety of products for telecommunication proposals, e.g., creation of bid packages and evaluation
  • Contributes to the formulation of policy and local practices and has responsibility to maintain currency of state-of-the-art in telecommunications technology
  • Gathers information on assigned problems and consults with others in the department and meets frequently with user community to collect requirements
  • Generates ideas for improving work products
  • May provide technical direction and education to telecommunications specialists and systems network users and vendors
  • Responsible for the supervision of vendors through projects. Working with project leaders, ensures that all solutions and changes are cost effective and are within overall functional strategies and objectives
  • Keeps current with improvements and advances in telecommunications
  • Requires the knowledge and ability to analyze and solve complex logical problems such as may be found in the study of mathematics, statistics, electrical engineering, etc
  • A comprehensive understanding of PBX/Telephone systems and peripheral architecture (i.e.additions/replacements); LEC and IXC Services (Trunking and Data); equipment services deployment (i.e.SSR Net boxes)
  • A comprehensive understanding of Special Projects (i.e.RFP's for national PBX maintenance, disaster recovery); Northern Telecom and Toshiba platform experience preferred
  • PC skills (business related, Windows based preferred)
  • Analytical ability to determine user problems and recommend solutions
  • Must have good verbal and written communication skills
  • A team player who promotes a congenial working environment
  • Depending on education level, 2-4 years of related telecommunications experience
58

Telecom Engineer Resume Examples & Samples

  • Working on complex telecom projects, issues and incidents resolving based on department mission
  • Investigate new technologies and abilities to optimize current services
  • Documentation
  • Analyze abonent's traffic and prepare reports for management
  • Working with partners (ISPs, integrators)
  • Permanently develop yourself
  • Working experience in ISP or system integrator from 3 years
  • Advanced knowledge of Windows and Linux
  • General knowledge about internal and external telecom networks based on ISDN, H.323 and SIP
  • Knowledge about Avaya Aura 5.2.1, Aura 7, IPO 9.1. Working experience is preferable
  • Working experience with Asterisk 13, FreeSWITH, Kamailio
  • Experience of technical documentation creation
  • English intermediate level
  • Optional
59

Telecom Engineer Resume Examples & Samples

  • Design major networking or communications systems. Create system diagrams and implement complex communications transport and network systems. (
  • Serve as a consultant to other business units for solving networking and communications needs
  • Serve as project manager on major projects and system upgrades
  • Create and keep current project and system documentation
  • Write equipment specifications and purchase related equipment
  • Design and test new telecommunications or network systems as required by the company
  • Make budget recommendations for construction projects and future system requirements
  • Analyze system problems and implement solutions
  • Write scopes and specifications for service and equipment contracts for projects
  • Lead planning used for managing technology change and system growth, and make recommendations for approval by senior management
  • Provide technical leadership to staff
  • Provide technical input to assist in development of complex project planning
  • Perform additional related responsibilities as requested or assigned
60

Telecom Engineer Resume Examples & Samples

  • Drive incident, issue and outage management, investigation and restoration
  • Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance
  • Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes
  • Operate IT production services according to management protocols and Service Level Agreements (SLAs)
  • Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services
  • Provide operational support, ensuring production systems and devices are online and available
  • Manage or support the team organization and delivery of 7x24x365 coverage
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
  • Understands the strategic direction set by senior management as it relates to team goals
  • Uses considerable judgment to determine solution and seeks guidance on complex problems. Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture. Determines methods and procedures on new assignments with guidance
  • Decisions often impact the team in which they reside
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed
  • Experienced Telecom support engineer providing support services including provisioning, environment management and maintenance, and operational support services for Red and Avaya Blue voice technologies
  • Expert troubleshooting skills with of CS1000 PBX and associated system elements
  • Expert troubleshooting skills with CS1000, Sig Servers, Network Routing Server and Sip Proxy Server
  • Expert troubleshooting skills with VoIP QoS (Quality of Service) issues
  • Expert troubleshooting skills with all versions of CallPilot voicemail and Application Builder issues
  • Expert in SIP trunking
  • 10 years of experience providing troubleshooting and repairs with complex, distributed voice networks
  • 10 years of experience with the configuration and optimization of telecommunications equipment, call flow routing and program vectoring
  • 5 years of experience with Nortel Call Center
  • Minimum of 3 years in a lead/SME capacity
  • Knowledge of TCP/IP and VoIP networking
  • Knowledge of Copper and Fiber Cable Standards
  • Security Clearance a plus
  • In depth understanding of VOIP protocols and network integrations including IP and SIP trunking
  • In depth understanding of Avaya Communications Manager, CS1k, CMS, Messaging, System/Session mgr, CCE, Verint , and other enterprise telephony applications
  • In depth understanding of telecommunications protocols including ISDN, Analog, Digital, VoIP, SIP, H323, TCP/IP, IP codecs
  • Experience designing and maintaining complex ACDs, Vectors, VDNs, and call routing
  • Plan, design, implement and support complex Telecom solutions
  • Develop and maintain relationships with internal and external IT partners
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
61

Senior Telecom Engineer Contractor Resume Examples & Samples

  • Serves as a technical lead in the development of the overall voice strategy, design, upgrade, deployment, retirement and troubleshooting of components that make up the client telephony infrastructure, including assessing new technologies and recommending additions and/or developments for the telephony infrastructure
  • Develops, implements and maintains policies, procedures, and documentation regarding administration of the telecommunications network and equipment, end-user instructions, and failover and disaster recovery for individual components and the overall network
  • Maintains inventory of telephone sets, servers and other system equipment. Interfaces with telecom vendors regarding ordering, billing and troubleshooting circuit issues
62

Telecom Engineer Resume Examples & Samples

  • Establish a working relationship with public safety and city/town IT staff throughout the Region
  • Review fiber and conduit maps in various formats as produced by each municipality
  • Discuss options for fiber connectivity with each municipality and the appropriate fiber vendors
  • Work with the clients' BoNet Network Manager and Engineering team for designing fiber and network connectivity options
  • Work with the clients' Project Manager to review tasks, time schedules, deliverables and next steps
  • Document and map options for fiber connectivity using ARCGIS, CAD or another City-approved application
  • Develop detailed plans for implementing proposed fiber connectivity solutions; include justifications, risk assessments, possible roadblocks and cost estimates
  • Provide advice and act as a fiber connectivity subject matter expert for the Region
  • Identify and solve fiber connectivity issues
  • Perform related work as required
63

Telecom Engineer, Senior Resume Examples & Samples

  • Develops requirements, engineers, and manages all phases of a project including design, implementation, support and extensive troubleshooting of all Voice related issues
  • Serves as an adviser to management and development staff for matters of voice infrastructure design
  • Programs ICM scripting and configuration and other Cisco unified communication component management
  • Responsible for planning, designing installations to include the build and deployment process
  • Perform timely engineering reviews and planning of maintenance and upgrades for existing IPT infrastructure (hardware and software)
  • Oversee change management to include maintenance windows
  • Manages the documentation process and maintenance of engineering artifacts
  • Mentor/train team members in technical complexities of telecommunications infrastructure
  • Required A Bachelor's Degree in IT, Telecom Engineering
  • Required or equivalent work experience 2+ additional years of telecom experience
  • Preferred 6+ years of experience in supporting Enterprise Multi-Site Cisco Unified Contact Center Implementations
  • Preferred Other Experience with Cisco UC and UCCE platforms and applications (UCM, ICM, CVP, and VXML)
  • Preferred Other Experience with Cisco Tele-Presence (TMS), Cisco Jabber and Microsoft Lync Voice Integration
  • Preferred Other Experience with Desktop and server based applications
  • Preferred Other Experience with Cisco Voice Gateways, AS 5400, VG224s
  • Preferred Other Knowledge of MS Active Directory and DNS
  • Preferred Other Demonstrated ability to perform complex problem isolation with Telecommunications infrastructures: PRI/T1/DS3
  • Preferred Other Experience with H.323 and SIP protocols
  • Preferred Other Demonstrated ability to perform complex problem isolation in LAN/WAN environments
  • Preferred Other Working knowledge of Cisco Routing and Switching
  • Preferred Other Working knowledge of Cisco VPN Technologies
  • Preferred Other Experience with third party recording software: NICE, VoIP and screen recordings
  • Preferred Cisco Certified Network Associate (CCNA)
  • Preferred Cisco Certified Network Professional (CCNP)
  • Preferred Cisco Certified Internetwork Expert (CCIE Voice)
  • Preferred Cisco Certified Internetwork Expert (CCIE Routing and Switching)
  • Preferred Cisco Certifications Voice Professional (CCVP)
  • Preferred Intermediate Microsoft Visio
  • Preferred Intermediate Windows Operating System
  • Preferred Intermediate Linux Operating System
  • Preferred Intermediate CISCO Network Systems
  • Preferred Beginner MS SQL
64

Telecom Engineer Resume Examples & Samples

  • Ensures overall integrity of the Telecom architectures and solutions
  • Researches and keeps abreast of new technologies, services and capabilities in the Telecom industry and advises management of trends and directions
  • Leads and facilitates the strategic planning, analysis, engineering and design of complex Telecom systems and solutions required to meet business requirements
  • Will facilitate architecture, design, configuration and testing evolving Telecom infrastructure and services
  • Collaborates with IT infrastructure teams to define standards to ensure minimum requirements are met prior to the deployment of telecommunication systems and services
  • Leads and facilitates the evaluation and selection of technology, equipment, systems and services
  • Oversees and facilitates the installation and implementation of equipment and system upgrades. Systems include ShoreTel, Avaya, Mitel, Intertel, and Tadiran for example
  • Conducts analysis, and defines, develops and implements best practices
  • Leads development of equipment and system configuration standards
  • Develops, updates, and maintains network plans, documentation and diagrams
  • Effectively leads mid-size to large infrastructure projects by using PMO best practices
  • Ensure post project support requirements are effectively transitioned
  • Acts as Telecom Subject Matter Expert providing support for projects
  • Leads and facilitates development, establishment and review of secure practices and procedures
  • Defines optimization strategies to achieve maximum performance and availability
  • Defines Telecom Management strategies for monitoring, tracking and trending key indicators in order to avoid and resolve performance issues and maintain adequate service capacities
  • Advocates, embrace’s and cultivates a culture of continuous improvement
  • Ensure change management practices and guidelines are followed
  • Execute and lead problem management and root cause analysis for critical incidents
  • Execute and lead incident management processes and reviews as required
  • Establish capacity and availability management processes
  • Define physical cabling infrastructure installation and documentation standards
  • Interface effectively with peers, teams, managers, departments and divisions
  • Establishes and maintains technology relationships and acts as technical liaison with vendors
  • Establishes, negotiates, and renews contracts and maintenance agreements with vendors
  • Review, track and communicate period, quarterly and annual expense trends and impacts with team and manager
  • Provides Tier 3 issue diagnosis, troubleshooting and resolution for problems requiring escalation, , which includes brokering services across several vendors and teams
  • Leads and facilitates vendor scorecard reviews
  • Mentors and acts as a resource for peers with less experience
  • Bachelor's degree in Information Technology, Engineering, or related
  • Five+ years of experience in IT networking and telecommunications services and technologies with demonstrated experience in leading teams in converting standard PBX solutions to VoIP solutions
  • Demonstrated experience with applications and configuration plans for integrated telephony platforms
  • Candidate must be customer oriented and possess excellent communication and interpersonal skills, is a team player and have demonstrated an ability to work independently, lead collaboratively and cross functionally, and execute to objectives and expected outcomes
  • Experience in effectively managing medium to large sized projects
  • Strong technical aptitude, systematic problem solving, business acumen and strategic thinking ability
  • Strong ability to effectively collaborate, translate and communicate complicated information between team members, managers and peers from other areas
  • Demonstrated leadership in execution to realize results to objectives
65

Senior Internal Telecom Engineer Resume Examples & Samples

  • Plan, design, and implement internal telecommunication networks/systems, including voice, data, and/or video communication systems
  • Analyze the needs of the organization and translate requirements into detailed technical specifications
  • Conduct cost and traffic analysis to determine the best use of resources
  • Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise
  • Leads team and departmental efforts to monitor, investigate, analyze and evaluate internal telecommunication services and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives
  • Minimum 3 years Cisco UC experience
  • Cisco Certified Network Professional (CCNP): Collaboration
  • Expert knowledge of Cisco IP telephony and Cisco unified contact center technologies and solutions
  • Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, UCCX, CUPS, CUBE, etc
  • Knowledge of call distribution functions and routing interactions of VoIP call flows with IP Trunking and IP Toll Free services
  • Team player is a must; willing to share knowledge with the team
66

Telecom Engineer Resume Examples & Samples

  • Extensive knowledge of voice or data communications technology normally attained through a minimum of five years in communications systems support necessary
  • Must possess strong problem resolution skills
  • Ability to make knowledgeable decisions
  • Strong work ethic and organized work habits
  • Ability to interface well with business and vendors
  • Call Center and IVR experience, IVR voicexml knowledge is preferable
  • Dialer experience in a call center environment, Mosaix Dialer experiences a plus
  • Experience with CTI interfaces and data exchange in a call center environment
  • Knowledge and skills for installing and managing inside plant wiring and integration of both IP and TDM equipment
  • Voice communication engineering experience including TDM, VOIP, SIP, H3.23, QOS, Encryption,Trunk Signaling
  • Experience evaluating and designing dial plans, coverage paths, DTC call paths, Automated Routing Service, COS, Vector logic etc
  • Foster company success through a professional appearance, being courteous to customers & vendors, and by having a positive attitude
  • Experience with integration of voice systems and peripherals including CTI, AES, TSAPI, IVR and PDS systems
67

Telecom Engineer Resume Examples & Samples

  • Bachelor's in Computer Science or equivalent related experience is required. Additional certifications may be required
  • Eight (8) years experience in PBX, VOIP, voice mail, paging, modems, and wireless, etc. is required
  • Technical knowledge of telecommunications, testing equipment, tone generators, scopes, tone amplifiers, punch tools and various crimp tools is required
  • Knowledge of electronic repair, troubleshooting techniques and test equipment
  • Possesses good customer service skills and the ability to work with all levels within the organization
  • Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations
  • Excellent organization skills; demonstrates confidence and creativity
  • Ability to read and to follow instructions accurately, timely and effectively. Ability to read technical equipment operation manuals
  • Excellent demonstrated skills in general telecommunications applications such as VOIP, PBX, voice mail, paging, modems, and wireless, etc. Also telecommunications testing equipment, tone generators, scopes, tone amplifiers, punch and various crimp tools
  • Ability to work with potentially hazardous tools and power equipment, safely and effectively
  • Effective verbal communication skills are required to work with all levels of staff. Effective writing skills are required in order to document work performed, work schedules and work performance
68

Voip Telecom Engineer / Administrator Resume Examples & Samples

  • Support VoIP infrastructure and its associated software, call management systems, voicemail and IVR for both internal customers, remote home users, two office locations located in India and the US remote office locations
  • Select, deploy and utilize appropriate tools for troubleshooting, monitoring, reporting and routing of IP telephony traffic on the network
  • Collaborate with both internal and external systems engineers for upgrades to operating systems, hardware as it relates to VoIP traffic
  • Remain current and knowledgeable on new transport protocols, products and standards in support of VoIP systems and equipment procurement
  • Identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems at the corporate location, remote branch locations, two office locations in India and for remote home users
  • Collaborate with network engineers/administrators to ensure that VoIP traffic does not interfere or hinder network data traffic
  • Collaborate and work closely with our hosted VoIP vendor ensuring that all company locations follow the established protocols and standards and when troubleshooting VoIP issues
  • Integrate IP telephony systems with LANs, WANs, wireless LANs and other internet-based services and protocols
  • Collaborate with IT Support Desk personnel (Tier 1) and VoIP technicians (Tier 2 & 3) to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
  • Assist the Product Manager in coordination and planning of VoIP services for remote branch locations and remote home users
  • Provide leadership for implementing new VoIP services
  • Train and mentor IT VoIP technicians in proper troubleshooting methods
  • Extensive working background in troubleshooting and resolving VoIP phone issues
  • Working technical knowledge of VoIP/IP telephony systems, software and hardware including call handler devices and handsets, boarder control sessions devices, switches, routers
  • Hands-on knowledge of SIP, H.323, TCP/IP and other protocols
  • Strong understanding of VoIP QoS issues and mitigation strategies
  • Working technical knowledge of Polycom phones & softphones
  • Experience in working with a Hosted VoIP environment
  • Able to prioritize and execute tasks in a fast-paced, high-pressure environment
  • Strong inter-personal skills, oral communication skills
  • Ability to conduct research into IP telephone issues & products
  • Help Desk experience
  • Must be able to provide on-call support and ability to work overtime
  • Willing & able to travel (sometimes on short notice)
69

Telecom Engineer Resume Examples & Samples

  • Experience working with Interactive Intelligence CIC phone platform and / or Cisco Telepresence platform at a tier 3 level in call center, business user, and dialer environments; or can demonstrate equivalent experience with other telephony platforms
  • Solid working knowledgeable of Windows, networks (LAN/WANS), client server applications and VoIP/SIP and TDM telephony protocols
  • Knowledge backed with relevant education, training, certifications, and/or work experience is required
  • Excellent communication and collaboration are vital; professionalism, courtesy, and leadership working with our internal customers as well as outside customers and vendors
  • Flexible, results-oriented, and resourcefulness are critical skills, as well as being accustomed to working without constant direction and able to manage multiple tasks, priorities and needs in a fast paced environment
70

Rollout Telecom Engineer Resume Examples & Samples

  • Follow up and supervise the installation field of telecom-GSM project
  • Follow up and track the Telecom Materials in the warehouses
  • Follow up with the Electricity Companies to get the permanent power connection to the sites
  • Prepare the daily and weekly reports that cover the budget update, progress, business cases...etc
  • Supervise and coordinating with the subcontractors to ensure the work delivery with high quality within the time plan
  • Follow up with the Procurement and Finance departments for the application of request for quotation & purchase ordering