Helpdesk Engineer Resume Samples

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L Connelly

Lottie

Connelly

500 Valentina Street

New York

+1 (555) 388 8286

500 Valentina Street

New York

Phone

p +1 (555) 388 8286

Experience Experience

Los Angeles, CA

Helpdesk Engineer

Los Angeles, CA

Gaylord LLC

Los Angeles, CA

Helpdesk Engineer

Support the Tier 2 and Tier 3 help desk for a large scale identity management system supporting over 120,000 users
Coordinate with the development team (Tier 3) to identify and resolve software issues
Initiate incidents and manage third party vendors to resolve client issues
Perform limited on-call duties on a quarterly basis
Facilitate use of technology-based change management/issue tracking tools (e.g. JIRA or ClearCase) to log and track open issues to closure
Work on other outstanding issues or assigned projects from Service Center Team Lead
Build and nurture positive working/collaborative relationships with Deloitte and client teams

New York, NY

IT Helpdesk Engineer

New York, NY

Herzog, Nienow and Fadel

New York, NY

IT Helpdesk Engineer

Provide Desktop, Application & Network support to end users within the company head office and remote office locations
Cover the IT Help Desk Room and provide walk in assistance, while delivering exceptional customer service
Basic Networking knowledge
Manage Desktop OS & Application Rollouts
IT asset and inventory management
Maintain IT documentation and/or create documentation to be added to our knowledge base
Manage all employee desktops (Windows and Ubuntu) / laptops (both Windows and Mac)

present

New York, NY

Gaza-helpdesk Engineer

New York, NY

Gutkowski-Simonis

present

New York, NY

Gaza-helpdesk Engineer

present

Troubleshooting and configuring multifunction, network printers, LCD projectors, etc...
Microsoft MCP, A+ and Network+ is a big plus
Logical and quick solutions provider
Strong knowledge of network devices, connectivity methods and printing devices
Working knowledge of common operating systems and software applications
Knowledge of Windows clients and servers as used in a corporate or small business setting
Responding to staff requests via phone and helpdesk system, on all company supported applications

Education Education

Bachelor’s Degree in Business

University of South Florida

Bachelor’s Degree in Business

Skills Skills

Write technical notices and Knowledgebase articles to enhance future support model
2+ years’ experience with Microsoft Windows 7 professional edition standard user functions
Understand and comply with procedures outlining the confidentiality and security of client’s information, infrastructure, access and permissions
Collaborate with consultants and engineers to ensure client infrastructure is operating effectively
Analyze and address automated data backup and remote monitoring incidents
Initiate incidents and manage third party vendors to resolve client issues
Work on other outstanding issues or assigned projects from Service Center Team Lead
Management Service Provider experience is a major
Document troubleshooting steps and current incident status in Microsoft CRM service module
Perform limited on-call duties on a quarterly basis

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11 Helpdesk Engineer resume templates

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Helpdesk Engineer Level Resume Examples & Samples

At a minimum, a Degree in IT / Information Systems or a related IT discipline
Excellent communication skills with the ability to communicate effectively at all levels
Excellent organisational and time management skills
Ability to work independently or as part of a team to meet objectives
Flexible and willingness to adapt with business requirements
Works to the highest professional, ethical and moral standards
Exercises discretion and confidentiality at all times
Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general

IT Helpdesk Engineer Resume Examples & Samples

Provide Desktop, Application & Network support to end users within the company head office and remote office locations
Delivering quality IT support offering by managing & resolving all IT issues in a timely fashion - including trouble shooting, incident investigating & root cause analysis
Manage Desktop OS & Application Rollouts
Administraion of backend infrastructure including Windows servers, VMware, Veeam
2 years' experience in a service desk support role
BS.c in an I.T related discipline
Strong Microsoft Windows skills, Network Troubleshooting skills and Application Support experience
Microsoft, Cisco & VMware Certifications would be distinct advantage
Full driving licence would be desirable

Helpdesk Engineer With French Resume Examples & Samples

In a customer service oriented manner, providing first-level support to employees for their IT and Facility needs
Identifying and troubleshooting incidents, resolving where possible and reassigning to 2nd level support teams if necessary
Logging, tracking, closing and reporting on all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured
Ensuring timely follow-up on outstanding tickets, escalating issues through departmental procedures when required
Working with larger IT Teams to triage and help resolve outstanding issues
Prioritising and Problem solving
Supporting customers through problem resolution in a professional, prompt and polite manner
Maintaining task list to a manageable level
Enhancing on-line technical support database by identifying common problems, and developing and adding solutions to the database
Adherence to all corporate and customer quality requirements
Setting-up, transferring and deleting of user accounts
Participating in focus groups and/or specific project teams as required

Service Desk / Helpdesk Engineer Resume Examples & Samples

Provide 1st level support to CME Group internal customers via phone, tickets or in person
Manage user accounts, reset passwords and unlock accounts
Respond to email messages for customers seeking assistance
Provide technical assistance and support for Network, VPN and Wireless connectivity issues
Ensure company policies and procedures are adhered to all times
Work with relevant departments to resolve known issues
Bachelor of Science Degree in a related field or equivalent work experience
2+ years previous Service Desk Experience providing desktop and application support to end users
Previous experience AD Network Administration and Troubleshooting
Strong background in Windows systems
Strong background in MS Office suite
Excellent Written and Verbal communication skills
Experience with Remote Access Technologies ( VPN’s, Bomgar, Portals)
Strong background with collaboration tools such as Microsoft Lync, Group Chat
Ability to support mobile device (iPhone/Ipad) including MDM software
Proven track record as a self-starter who can self-manage
Proven ability to resolve problems independently
Ability to troubleshoot and understand basic MAC related queries
Understanding of incident management tools
Aware of ITIL Framework and how it should be incorporated into an IT company
Experience with Xenapp/ Xendesktop Systems
Experience in deploying software to multiple machines

Quick Response Center Helpdesk Engineer Resume Examples & Samples

Executing Technical issues resolution for the Direct Customer in a timely manner, including supporting the lower skill set QRC Team members in” case resolution as a mentor in a complete team support structure
Reduce on site services' execution jobs by solving technical issues on a remotely basis
Act as technical expert for customers using the remote system and process
If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources
Receive, Log, Resolve issue(s) quick OR when necessary, Forward issues to correct x-function to resolve the issue fast
Collecting of fleet issues to support the emergent issue process
Optimizing of first fix rate via telephone and remote support
Participation in the 24/7/365 Support shifts per DP business structure, product line and IR Ops team you represent
Attend periodically (2-3 times) annually field service jobs to maintain product line expertise
Attend product line trainings for all DP products to broaden your product line knowledge and expertise
Strong previous work experience as field services technician (electric or mechanic)
Be able to read and interpret electrical/mechanical flow and instrument diagrams
Self-initiated communications with end user (on-site customers) to help resolve issues
Strong knowledge of products and services of DP Product line (Jenbach/Waukesha)
Ability to analyze operating data to understand nature of customer issues quickly
Good communication skills, issue tracking in the business’s applied tool, clarity of process and business structure
Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
Fluent in Business English and in Spanish is a must. Candidates that do not speak fluently Spanish will not be considered
Fluent in any other European language, specially Italian and/or German

IT Helpdesk Engineer Resume Examples & Samples

Serving as point of contact for all customer technical support needs
Supporting internal and remote customers with various IT requirements
Managing audio/visual set ups for complex trainings and presentations
Basic Project Management while practicing Kanban methodology
Manage all employee desktops (Windows and Ubuntu) / laptops (both Windows and Mac) and all other equipment related to departmental needs including Manufacturing equipment (wireless tools, all in one computers etc)
Documenting IT processes to ensure process repeatability
IT asset and inventory management
Minimum Associates degree in business, information technology or computer science
IT Industry Certifications (college course certificate, Microsoft MCDST, Cisco CCNET, ITIL, etc.)
Windows, Mac OS and Linux Experience
Digital Signage and Audio Visual experience
Experience troubleshooting and setting up both Windows, Mac and Linux OS
Successful experience within a customer facing environment
A logical and customer-centric approach to problem solving
Ability to multitask and work well in a fast paced, team oriented environment
Great interpersonal communication and collaboration skills
ServiceNow experience or experience with another ITIL-certified Service Management platform
2 years experience

Helpdesk Engineer Resume Examples & Samples

Troubleshoot client incidents escalated from Tier 1 support
Document troubleshooting steps and current incident status in Microsoft CRM service module
Inform clients and consultants of progress towards resolution and update incident severity as required
Collaborate with consultants and engineers to ensure client infrastructure is operating effectively
Analyze and address automated data backup and remote monitoring incidents
Initiate incidents and manage third party vendors to resolve client issues
Work on other outstanding issues or assigned projects from Service Center Team Lead
Write technical notices and Knowledgebase articles to enhance future support model
Understand and comply with procedures outlining the confidentiality and security of client’s information, infrastructure, access and permissions
Travel to client locations and provide on-site support and project assistance to consultants, as needed
Perform limited on-call duties on a quarterly basis
2 Year Technical Degree or Bachelor’s degree in Business Administration/Information Technology/Computer Science
Technical certifications desirable (e.g. MCSE, CCNA, etc.)
2-3 year’s work experience implementing or supporting infrastructure solutions

Gaza-helpdesk Engineer Resume Examples & Samples

Responding to staff requests via phone and helpdesk system, on all company supported applications
Monitoring internal help desk system for the delegation, assignment and/or resolving completion of trouble tickets
Troubleshooting computer problems, determining source of computer problems (hardware, software, user access, etc...)
Documenting resolutions for future reference
Troubleshooting and configuring multifunction, network printers, LCD projectors, etc..
Preparing hard desk imaging, hard desk cloning and imaging server
Managing IT inventory and maintaining the availability of frequently used items
Interacting with end users or clients on the phone or in person in a courteous, professional manner
Knowledge of Windows clients and servers as used in a corporate or small business setting
Minimum 2 to 3 years of experience in similar position
Strong knowledge of network devices, connectivity methods and printing devices
Adequate familiarity with IP-Phones
Friendly presence and helpful attitude
Professional demeanor, previous customer service experience strongly desired
Ability to handle constantly changing flow of traffic; remain productive during slow times
Problem solving & analytical Thinking
Logical and quick solutions provider
Ability to work under pressure in courteous and professional manner
Ability to work responsibly with or without direct supervision
Microsoft MCP, A+ and Network+ is a big plus
Bachelor degree in computer Science, Engineering related field

Helpdesk Engineer Resume Examples & Samples

Analyses technical problems which are reported via phone, e-mail, internet.. by customers, partners or customer service engineers
Provides feedback to the service requester on the status of the problem, corrective actions taken and anticipated resolution time and estimated cost
Resolves issues through ordering the necessary resources, both material and labour, after verifying technical compatibility, logistical possibilities and required competencies
Detect quality issues and forward all relevant information to the appropriate escalation channel
Provides information to the rest of the organization in case of escalation
Reviews result of corrective actions, checking explicitly with client whether or not the actions lead to a full solution of the reported problem(s)
In some cases, performs scheduled/emergency on-site service repairs
Should be able to work on day or night shifts i.e 24 x 7 support
Min. 5 years experience in Windows/Linux system
Min. 3 years experience of Networking / CCNA

IT Helpdesk Engineer Resume Examples & Samples

Cover the IT Help Desk Room and provide walk in assistance, while delivering exceptional customer service
Maintain the IT Ticket queue using Service Now while meeting or exceeding agreed upon Service Level Agreements
Present IT New Hire Orientation to all incoming employees as well as prepare all equipment requested, including desk set up for each new hire
Coordinating Audio/Visual setups with the Level 2 IT support team
Manage all employee desktops (Windows and Ubuntu) / laptops (both Windows and Mac)
Maintain IT documentation and/or create documentation to be added to our knowledge base
Learning and participating in an Agile/Scrum and ITIL environment
1-2 years Help Desk experience
Windows and Mac experience is a must
Must be a team player with the ability to multitask and work well in a fast paced environment
Linux knowledge preferred
ServiceNow experience or experience with another ITIL-certified Service Management
IT Industry Certifications (college course certificate, Microsoft MCDST, Cisco CCNET, ITIL, etc.) preferred but not required

Helpdesk Engineer Resume Examples & Samples

Support the Tier 2 and Tier 3 help desk for a large scale identity management system supporting over 120,000 users
Build and nurture positive working/collaborative relationships with Deloitte and client teams
Facilitate use of technology-based change management/issue tracking tools (e.g. JIRA or ClearCase) to log and track open issues to closure
Identify and escalate high priority or high visibility client issues to project leadership
Coordinate with the development team (Tier 3) to identify and resolve software issues
Actively participate in technical/functional project meetings
BA/BS in Business Administration, Accounting, Computer Science, Information Systems Administration or related field
BMS - Control SA; Approval Applications
Strong communication skills required; must be able to concisely communicate in writing and verbally to clients and internal stakeholders
1+ years’ experience installing custom software packages (using provided documentation)
2+ years’ experience with Microsoft Windows 7 professional edition standard user functions
1+ years’ experience with Microsoft Windows 7 Professional administrative functions (e.g. driver installation and troubleshooting, network issue resolution, and browser diagnostics)
Familiarity or hands on-experience with one or more of the following technologies: Active Directory, Windows Group Policies, x.509 PKI Certificates, ActivIdentity (HID Global) Middleware, Oracle IAM software
Familiarity with installation of peripherals and conducting end-to-end testing of workstations as required

Senior Technical Helpdesk Engineer Resume Examples & Samples

Minimum of two years related experience, a minimum of one of which is in a customer service environment
Prefer one year experience with Aesynt/Health Robotics products
Knowledge of Microsoft Windows operating systems, advanced networking, and SQL skills required
Positive, professional demeanor and presentation in all internal and client interactions
Ability to speak Italian, English and French, Dutch or German preferred
Experience in coaching and providing guidance to employees
Ability to balancing multiple priorities

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