IT Helpdesk Resume Samples

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CK
C King
Coleman
King
823 Corkery Falls
Phoenix
AZ
+1 (555) 484 4473
823 Corkery Falls
Phoenix
AZ
Phone
p +1 (555) 484 4473
Experience Experience
Chicago, IL
IT Helpdesk Intern
Chicago, IL
Hartmann Group
Chicago, IL
IT Helpdesk Intern
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients
  • Create, assign, update and close tickets
  • Performs other duties as assigned
  • Performs preventive maintenance and repairs
  • Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems
Boston, MA
IT Helpdesk
Boston, MA
Ferry, Jacobson and Kohler
Boston, MA
IT Helpdesk
  • Assists with upgrade implementations, application support, and network infrastructure expansions
  • Provide guidance, coordinate training, and evaluate performance of subordinate support staff
  • Follows documented workflow and established standards to resolve routine and newly reported issues
  • Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
  • Keep management informed of significant changes in performance of applications
  • Provide telephone support for network of colleges/ testing centres
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues
present
Houston, TX
IT Helpdesk Administrator
Houston, TX
Moore-Rolfson
present
Houston, TX
IT Helpdesk Administrator
present
  • Answer all incoming calls to the IT Helpdesk as well as acknowledging all incoming emails to the IT Helpdesk Mailbox
  • To rotate computers on a three year cycle. To install the Walt Disney Standard Operating Environment operating system and approved applications
  • Log all Helpdesk requests into the call logging system
  • To engage with Moves, Adds, and Changes to the computing environment
  • Manage external relationship including Digistor
  • Always represent the IT department in a professional manor by being customer centric, respectful, courteous, and in appearance
  • Logical and lateral thinker
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Auburn University
Bachelor’s Degree in Computer Science
Skills Skills
  • Proficient working knowledge of Windows XP & Windows7
  • Ability to independently research problems and create solutions
  • Excellent oral and written communication skills
  • Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software,
  • Assertive and able to work successfully in a fast paced work environment
  • Ability to proactively work on problems of diverse scope
  • Ability to interact & follow up with off shore teams
  • Strong initiative, resourcefulness and follow-through
  • Some technical knowledge of PCs, laptops, printers, and peripheral hardware devices
  • Ability to diagnose and resolve on-site and remote PC related computing problems
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15 IT Helpdesk resume templates

1

IT Helpdesk Student Resume Examples & Samples

  • Ability to install, configure, and support desktop applications, working with proper vendors
  • Highly organized, motivated and creative
  • Experience in assets management
2

IT Helpdesk Administrator Resume Examples & Samples

  • Experience and Professional Qualifications Required Degree or Diploma in Computer Science or relevant study
  • Minimum 2-3 years’ experience in a corporate environment
  • Experience in a customer service environment A Must - experience with Windows & Outlook / Mac OSX / iOS Devices / Server and Network hardware / VoIP / Altiris Deployment Server
  • ITIL certification a plus
  • Strong communication skills including written, verbal and interpersonal
  • Ability to listen and empathise
  • Excellent time management and organisation skills to ensure all priorities and multiple deadlines are met
  • Strong collaborative skills
  • Methodical, disciplined approach
  • Ability to handle diverse responsibilities and to respond to deadlines
  • Continuous Improvement mindset
  • Ability to work on own initiatives
  • Displays effective telephone skills
  • Logical and lateral thinker
  • A strong team player who contributes to an environment that embraces innovation
3

IT Helpdesk Representative Resume Examples & Samples

  • 3+ years working Help Desk Support/Technical Support Customer Service
  • Network/Desktop troubleshooting experience with: Re-Imaging Desktops, Windows XP/7 Operating Systems, Office 2007/10 Suite and outlook/Exchange
  • Windows XP and 7 with Office 2007 or 2010
  • Certified A+ or MCP
  • Experience with corporate iPhone with corporate email sync
  • HEAT software experience
  • Experience with web applications, Oracle Applications, BaaN Applications and Oracle EBS Application for customer support
4

IT Helpdesk Associate Resume Examples & Samples

  • Ability to respond quickly to internal IT needs
  • Comfortable with multitasking in a fast-paced environment
  • Proficiency with computer hardware and platforms
  • Exceptional communication skills
5

Coordinator, IT Helpdesk Resume Examples & Samples

  • Take ownership of the Participant Help Desk including answering/resolving basic Tier 1 tickets (from support calls, walk-up customers and emails) using experience and/or documented procedures
  • Own the Help Desk. Manage the help desk tickets via Manage Engine’s ServiceDesk product. Enter and categorize tickets. Escalate and route more complex issues based on priority. Document resolutions into the IT Support Knowledge Base/WIKI
  • Experience setting up, troubleshooting and supporting Mac OS, Windows OS, iOS and Android
  • Basic understanding of network concepts
  • Assist troubleshooting and setup of VoIP and mobile phones/devices
  • Provide WebEx, Video conference, Skype and Video Hardware support
  • Ownership of printer peripherals and consumables inventory
  • Setup Mac/Windows hardware with corporate software titles for new hire provisioning
  • Work with Human Resources to provide IT new hire orientation training
  • Manage hardware and software resource assets via ServiceDesk
  • Develop and manage internal and external support and training documentation
  • Develop, execute and follow IT operational policies, standards and work instructions for customer support
  • Ensure customer satisfaction through continued status updates and follow-up
  • Help monitor critical infrastructure systems via provided industry standard monitoring tools
  • Manage outside vendors to service any related Participant Media hardware
  • Minimum 2 years of professional experience in IT field
  • Prior customer service experience is a must
  • Excellent analytical, organizational and time management skills
  • Great attention to detail and follow up, as well as verbal/written communication skills
  • Ability to meet with vendors as early at 5:30 am
  • Ability to manage and prioritize multiple task simultaneously
  • Ability to handle pressure
  • Takes ownership of project and issues
  • Excellent communication and team work skills
  • Highly resourceful
6

IT Helpdesk Resume Examples & Samples

  • Installation and support of Endpoints environment and users workstations
  • Support telephone and mobile equipment and systems
  • Support peripheral equipment
  • Provisioning hardware and software services
  • Provide technical support with SLA while ensuring that customer satisfaction goal are achieved
  • Help manage the Help-Desk telephone queue and mailbox
  • Experience with Office 2007, 2010, 2013,Word, Excel
  • Network and General PC trouble shooting and repair knowledge for software and hardware
  • Wide knowledge in laptops/desktops/mobile devices
  • Customer-service oriented
7

IT Helpdesk Associate Resume Examples & Samples

  • Providing on site and remote resolution of common desktop computing issues (PC and
  • Mac), and acting as local enforcement for IT security policies
  • Supporting, modifying and provisioning new users for an IP based PBX phone system
  • Responsible for inventorying hardware and organization of our IT storage room
  • Provisioning new hires with hardware and proper web tools access
  • Reception and resolution of a high volume of HelpDesk cases/tickets submitted by 2U
  • Employees experiencing technical issues
  • Management and tracking of web tools access of fellow 2U employees within our CMS
  • Creation of documentation related to HelpDesk processes and policies (internal)
  • Assisting with IT HelpDesk related projects within JIRA as needed
  • Excellent verbal and written communication skills with the ability to communicate in a
  • Courteous, tactful, and concise manner
  • Ability to work late and emergency hours when necessary to maintain high level of service
8

IT Helpdesk Coordinator Resume Examples & Samples

  • Day to day operation of Service Desk function including direct call handling and incident management
  • Delivery of first level support to customers
  • Creation of training material, documentation and manuals; documentation of records for recurring errors
  • Help with computer setup/configuration tasks as directed
  • Assist staff with IT tasks/projects as requested
9

Global IT Helpdesk Resume Examples & Samples

  • The primary responsibility is to provide secondary level support and respond to all Amadeus customers inquiries concerning the Amadeus solutions in the area of application and interaction between different solution components. The Global IT Helpdesk must follow the correct guidelines available in e-Support to enable him/her to acknowledge, investigate and if possible recover the incident with the target service level acknowledgment and targets. He or she should be knowledgeable to determine the correct group that he or she will involve as the parallel investigators for both internal and external providers if needed. Regular chasing and follow up should be performed in order to facilitate the incident resolution
  • High capacity to manage the different incidents depending on the severity of the cases handled. Respect the criticality namely Severity 1 to 4. For the Severity 1 or Critical cases, he or she must update the incident on a regular basis in order to ensure that the customer is updated about the latest status of the incident. He or she must provide operational support to their respective Team Leaders and comply with all the requests and duties given to them
  • Pro-activeness in improving and creating knowledge solutions in the e-Support. Identify the need of a support document, create and discuss with your Team Leader as needed. Participate in all the sessions delivered by Service Design and Implementation (SDI) , R&D or any other external or internal groups delivering support and troubleshooting sessions for Service Management Centre. Give your comments, suggestions and recommendations
  • Support various solution installations and updates as well as database configurations. Must do all possible to stay updated in terms of all the changes within the Amadeus solution environment. If required and needed he or she will provide onsite customer visit to various Amadeus Commercial Organization and other providers to provide cutover support or troubleshooting sessions
10

IT Helpdesk Consultant Resume Examples & Samples

  • Provide support to users in the corporate offices either directly or through regional helpdesk teams, and provide support to hotels through hotel IT managers/contacts
  • Handle installation and maintenance of IT hardware, software, IT request forms and utilize helpdesk tracking software
  • Keep hardware and software inventory up to date
  • Prepare daily, monthly, and yearly helpdesk reports
  • Report issues to the Asia IT Team for escalation
  • Perform any other duties as designated by immediate supervisor
11

IT Helpdesk Associate Resume Examples & Samples

  • Provide day-to-day technical support to employees for desktops, notebooks, software and IT services
  • Bachelor’s degree with 0-2 years of relevant experience
  • Ability to diagnose and troubleshoot problems in a heterogeneous desktop and server environment
  • Must demonstrate proficiency with Microsoft Windows operating systems including basic Windows systems administration
  • Experience with Microsoft Office products such as Outlook, PowerPoint, Excel and Word
  • Ability to prioritize and manage time and projects effectively
12

IT Helpdesk Resume Examples & Samples

  • Minimum 2 years related experience
  • IT Knowledge (Required)
  • Sabre knowledge (will be considered as a plus )
  • Costumer Service experience (will be considered as a plus )
13

IT Helpdesk Resume Examples & Samples

  • Maintain a professional and mature attitude toward customers at all times
  • Provide telephone support for Client first level support group
  • Provide telephone support for network of colleges/ testing centres
  • Provide technical support to VUE’s customers
  • Provide installation support of Testing Systems software
  • Retain ownership of problems until resolved
  • Help manage the support of applications and software for all users of the business applications
  • Ensure that the highest service delivery is achieved, by meeting internal Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
  • Keep management informed of significant changes in performance of applications
  • Look for opportunity to avoid operational trouble areas
  • Document procedures as necessary
  • Maintain accurate knowledge base of application
  • Maintain accurate escalation documents following up on all issues from telephone calls, incidents or e-mail enquires
  • All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff who may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
  • All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function
  • Excellent knowledge and experience in a customer focus environment
  • Experience in a similar technical role
  • Must be able to actively demonstrate a logical and analytical approach to problem solving
  • Excellent conflict management skills
  • Experience and support of Microsoft Server/workstation operating systems and office applications
  • Experience with supporting software applications via telephone and using remote tools
  • Experience of supporting LAN/WAN connectivity related issues
  • General knowledge of networking configurations and troubleshooting
  • Quick learner and ability to adapt to new systems and operating environments
  • Qualification in ITIL or similar
  • Qualifications from Helpdesk Institute
  • Active Directory support
  • Demonstrated documentation and training skills
  • Utilisation of helpdesk tools (e.g. Remedy)
14

IT Helpdesk Resume Examples & Samples

  • Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
  • Resolves routine hardware and software incidents
  • Follows documented workflow and established standards to resolve routine and newly reported issues
  • Escalates to the appropriate technical resources for more complex incidents
  • Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts
  • Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management
  • Evening/night hours may be required
  • Weekend hours may be required
  • Holiday hours may be required
  • Bachelor's Degree in an Information Technology discipline or related field of study (e.g. MIS, IS, IT CNS, Computer Engineering)
  • In lieu of a Bachelor's Degree, an Associate's Degree in an Information Technology discipline or related field of study (e.g. MIS, IS, IT CNS, Computer Engineering, Windows Networking Administration) and a minimumof one year of related work experience in a technical field, which could include assisting end users with hardware and software related incidents may be accepted
  • In lieu of an Associate's Degree, a minimum two years of related work experience in a technical field, which includes experience assisting end users with hardware and software related incidents may be accepted
  • This position is subject to online pre-employment testing for external candidatesSearch Jobs US
15

IT Helpdesk Coordinator Resume Examples & Samples

  • Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
  • Record service calls in web‐based tracking system and utilize system to document ticket resolutions
  • Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
  • Train and assist end users on technical issues as a form of preventative maintenance
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
  • Travel to various sites as needed to carry out assigned duties
  • Identify, diagnose, and assist with resolution of network issues as related to end user problems
  • Restore data from backup systems using designated applications as needed for end user support
  • Manage all assigned issues being handled by other internal IT units or external contractors
  • Great attention to detail and follow up, and verbal/written communications skills
  • Minimum 1 year of professional experience in IT field
  • Experience with Windows based operating systems including installation, system administration and troubleshooting
16

Junior Consultant for IT Helpdesk Resume Examples & Samples

  • Registration, classification and follow-up on reported issues
  • Direct technical assistance to employees in their problems with hardware and applications installed on computers
  • Handling issues reported in connection with a broadly understood IT infrastructure (PCs, printers, mobile devices, MS Office package, e-mail systems)
  • Remote assistance in the scope of IT systems outside the Rzeszow office
  • Configuration of workstations (desktops, laptops)
  • Support to the system administrator
17

IT Helpdesk Coordinator Resume Examples & Samples

  • Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment,
  • Software Applications, and all associated components, peripherals, and media
  • Other tasks as directed
  • Various computer hardware, which includes: PCs, laptop & printers
  • MFPs; routers, switches and servers
  • RightFax; Active Directory; Exchange; SharePoint
  • A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
18

IT Helpdesk Intern, Spring Resume Examples & Samples

  • Answer incoming phone calls, and respond to request via ticket system
  • Help the team with software installations and application patches on users workstations
  • Ability to assist in hardware upgrades
  • Assist the team when there's a security alert on the user workstation
  • The ability to prioritize and multi-task their work
  • Need to have interpersonal skills to work with varying positions in the company
  • Must have experience with Windows 7, or 10, knowledge with Macs is a plus
  • All candidates must be available during the months of January through April / May
  • Preferred Junior or Senior-level standing
  • Currently pursuing BA/BS degree on Information Technology
  • Must be enrolled in college/university
19

IT Helpdesk Resume Examples & Samples

  • Troubleshooting and maintenance of End user and basic telecom equipment
  • Preemptive maintenance of End user, telecom & basic IT infrastructure equipment
  • Patch, upgrade and/or replace computer hardware and software systems
  • Development of system documentation and procedure manuals as required
  • End user training for new / existing applications when needed
  • Account management for user / support accounts
  • Imaging new PCs & laptops and configuring them for end user use
  • Liaising with offshore support teams to ensure timely resolution of end user requests / issues
  • Represent local IT team for any local business critical IT issues
  • Own reporting responsibilities (customer / internal)
  • Own scheduled audit related tasks
  • Supports and maintains user computer asset information
  • Contacts and coordinates with hardware or software vendors for service if necessary
  • Provide end user PC support
  • Hardware & software inventory for end user equipment
  • Software and virus definition updates
  • Weekend & Off peak support for change management teams
  • Liaising with facilities for local events , meetings requiring IT assistance
  • Candidate should have experience in technical trouble shooting and resolving client desktop, & network issues
  • He or she must be proficient working knowledge of Windows XP & Windows7
  • Proficient working knowledge of Windows XP & Windows7
  • Candidate must have a Proficient working knowledge of Windows XP & Windows7
  • Set and meet expectations of end users
  • Assertive and able to work successfully in a fast paced work environment
  • Ability to proactively work on problems of diverse scope
  • Ability to interact & follow up with off shore teams
  • Strong initiative, resourcefulness and follow-through
  • Exceptional organizational, prioritizing and multi-tasking skills
  • Ability to independently research problems and create solutions
  • Demonstrate High level of energy and flexibility
  • Willing to work extra hours as and when required
  • BS/MS in information systems, computer applications or similar field preferred
  • Certifications including A+, network +, CCNA, MCSE, MCP, Citrix will be a big plus
  • Minimum 4 years’ experience in IT help desk / service desk analyst role or user support functions
20

IT Helpdesk Resume Examples & Samples

  • Knowledge in MS Active Directory
  • Hands-on experience with Windows OS (Windows 10 Pro)
  • Hands-on experience with MAC OSX
  • Able to do some physical hardware moving
  • Basic MS server admin skill would be preferred
  • Familiar with storage encryption tool would be preferred
  • Background in Computer Science, Information Technology or any equivalent
  • Must be flexible and be willing to move between projects and tasks as needed
  • Must be a quick study and willing to evaluate, learn and implement new and emerging technologies
  • Must be proactive and a self-starter
21

IT Helpdesk Service Desk Analyst Resume Examples & Samples

  • Ensure the end-to-end customer experience and provide a single point-of-contact for the customer
  • Analyze and resolve incidents and requests regarding use of application software or hardware
  • Patch network cables
  • Documents resolutions and updates self-help and staff knowledge bases
  • 1st and sometimes 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Phones, Mobile Phones, Laptops, PCs and Printers
  • Log all calls and emails in the Service Desk Ticketing system
22

IT Helpdesk Resume Examples & Samples

  • Must be admitted student in a recognized academic institute in Israel with at least 3 semesters left to graduation
  • Able to work at least 3 days a week
  • At least 2 years of relevant work experience in internal/external support centers, including the following
  • Microsoft Windows client/server 7/8.1/2003/2008/2012 installation & troubleshooting
  • Active Directory - experience with daily operations (e.g. user provisioning)
23

Intern, IT Helpdesk Resume Examples & Samples

  • Monitors and updates incidents logged in the incident management system
  • Maintains relationships with internal and external IT customers, measuring client satisfaction and recommending appropriate steps to enhance IT customer satisfaction
  • Proficient in Windows 7 operating systems
  • Proficient in the Microsoft Office 2007 and 2010 Professional Suite
  • Strong Interpersonal and team skills
  • Good listener and learner
  • Displays a positive, optimistic attitude towards challenges and problems
  • Enthusiastic and upbeat, with a strong work ethic
  • Ability to lift 20 pounds
24

IT Helpdesk Intern Resume Examples & Samples

  • Create, assign, update and close tickets
  • Escalate all issue to management and provide daily status
  • Resolve 1st level incidents
  • Set up AV for meetings
  • Assist in maintaining stock
  • Light hands on hardware upgrades (RAM, HD, GPU)
  • Currently enrolled in an undergraduate or graduate program
  • Resourceful, sense of urgency, pro-active and customer service oriented
  • IT environment experience preferred
  • Receiving experience preferred
  • Please be advised that we do not provide visa sponsorship for employment
25

IT Helpdesk Intern Resume Examples & Samples

  • Assist IT staff with closing IT helpdesk support tickets
  • Troubleshoot employee laptop and desktop computing issues
  • Assist in developing time efficiency processes and tools
  • Assist with installing Tyler software for employees
  • Prepare and/or modify system and process documentation
  • Resolve server and software configuration issues in a team environment
  • Basic knowledge of server hardware (including web servers) and network configurations
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
  • Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Virtual Machines
  • Ability to work effectively with a team of professionals on technical and business issues
26

IT Helpdesk Intern Resume Examples & Samples

  • Provide on-site support to users with hardware and software related problems
  • Assist users and technical staff with user setup, software installation and trouble-shooting
  • Support phone system and LAN and WAN environments
  • Install PCs, printers and other office-related hardware
  • Support boardroom technologies
  • Provide technical support with reports, updates and technical details
27

IT Helpdesk Resume Examples & Samples

  • Troubleshoot computer and network problems
  • Answer staff questions in person and via phone on all company supported application
  • Determine source of computer problems (hardware, software, user access, etc)
  • Advise staff on appropriate actions
  • Perform hardware and software installations
  • Answer trouble tickets and provide end user support via helpdesk system
  • Maintain network printers and supplies
  • Setup and maintain warehouse label printers (Zebra and Datamax)
  • General Helpdesk and other duties as assigned
  • Windows OS proficiency (XP, 7, 10)
  • MS Office suite
  • MS Windows Server – Entry level
  • Active Directory – Entry level
  • MS Exchange Server – Entry level
  • Basic network support: IP Configuration, routing,VPN, LAN, WiFi, etc
  • Label and document printing
  • Helpdesk ticketing system
  • Basic web and graphic design
  • Understanding of RFID equipment (Teklogix and Motorola handheld scanners)
  • Outlook/email
28

IT Helpdesk Consultant Resume Examples & Samples

  • Providing IT support for Deloitte staff
  • Installation and system management
  • Working in a group of 5 professionals
  • Participating in IT Helpdesk Support activities
  • Maintenance of Windows server environment
  • Software/Hardware circle management
  • BSc or MSc degree is preferred
  • Demonstrated experience in
29

IT Helpdesk Intern Resume Examples & Samples

  • Provides first level incident determination using documented procedures as an incident determination tool, as well as soliciting assistance/training from business technology analysts
  • Provides first level support for all LAN based PC’s on both the operating system and the applications levels
  • Document requests for assistance by logging all calls and assigning to the necessary support team when necessary
30

IT Helpdesk Resume Examples & Samples

  • Windows XP, 7, 8 & 10 troubleshooting
  • Active Directory functions
  • Break/fix (hardware)
  • Printer repairs
  • Mobile device support (Androids & iPhones)
  • Basic Networking
31

Interim IT Helpdesk Resume Examples & Samples

  • Master degree intern in Information Technology or related field- 3 days a week
  • Professional qualifications relating to Microsoft, Linux
  • CCNA or above holder
  • Background with Exchange and Active Directory
  • Former IT experience or training
  • Linux and Mac experience
  • Flexibility, thinking on your feet, and strong problem solving skills
  • Track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an dynamic environment
  • Knowledge of ITIL Process and Procedures with a focus on Incident Management, Background in Active Directory and Microsoft Office Suit
32

IT Helpdesk Resume Examples & Samples

  • High Comprehension level, must read and follow procedures
  • Must have good written skills
  • Must work well within a team
  • Must be able to fluidly multi-task
  • Excellent Attendance
  • Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
  • Service bonus and holiday pay
  • Portable 401(k) plans
  • Recognition and incentive programs
  • Access to continuing education via the Kelly Learning Center
33

Intern to Hire-it Helpdesk Resume Examples & Samples

  • Assist with Client Imaging and deployments
  • Performing Asset Management and inventory reconciliations
  • Recording and processing incidents and service requests according to process specifications
34

IT Helpdesk Resume Examples & Samples

  • Provide telephone and online technical support to users
  • Give accurate and efficient answers to questions
  • Solve basic and intermediate problems relating to all supported systems
  • Give first line support for all assigned Information Technology departments
  • Responsible for logging issues and Help Desk software
  • Organized and excellent communicator
  • Proficiency in Microsoft Office Suite products
35

It-helpdesk Intern Resume Examples & Samples

  • Answer Helpdesk phones
  • Monitor ticketing queue
  • Dispatch. Follow up on all open tickets and provide status to management and users
  • Follow up with users and document in ticket
  • Maintain order in store room
  • Imaging desktops with Windows 7 using automated processes
  • Availability to work 20-24 hours per week; opening is for immediate availability
  • GPA 3.3 or above
  • Ability to protect confidential and proprietary information of the firm
  • Procurement/ purchasing experience preferred
36

Global IT Helpdesk With Spanish Resume Examples & Samples

  • Responds and resolves phone calls and service desk tickets from MoneyGram partner locations, and assists TSC Level 1 representatives with more complicated technical issues. This support includes but is not limited to: LAN/WAN connectivity, errors occurred during transaction processing, PC and terminal application or hardware related issues, security and handling calls from onsite support personnel (technicians, help desk, sales, trainers, etc.)
  • Escalates to Information Technology (IT) support teams when appropriate
  • Acts as an escalation point, providing leadership to other members of the TSC support teams and management
  • Performs software installations, hardware deployments, system rebuilds or upgrades following standard procedures
  • Assists partners with replacement of component-level hardware and/or software upgrades as needed, while minimizing user downtime
  • Reviews and approves escalations or requests for equipment replacement from TSC Level 1 team
  • Responds to tickets or direct calls from key business partners with direct integrations with MoneyGram, such as banks with Billpay or Account Deposit integrations
  • Ensures problems are logged and dispositioned in the appropriate case management tracking system and phone application
  • Continually looks for ways to improve partner and representative experiences that provides best in class issues resolution and reduces call handle time
  • Assists with various projects and other duties as assigned
  • 2-3 years proven customer service or call center / helpdesk experience; must communicate clearly, courteously and professionally over the phone
  • Advanced English and one of the following: Spanish / French / Italian / or German
  • Excellent problem solving skills and broad understanding of relationships between hardware and applications, and client/server relationships
  • Experience supporting Microsoft Windows-based PC hardware
  • Strong understanding of TCP/IP, network troubleshooting principles
  • Experience supporting global POS systems or devices, including peripherals such as scanners, signature pads, printers
  • Call tracking/problem management software experience
  • Understanding of data communications, various Operating Systems, proxy servers, firewalls, security layers, dial-up and IP technology, LAN/WAN network technology
  • LI-NH1
37

IT Helpdesk Coordinator Resume Examples & Samples

  • Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors
  • Bachelor's degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills
  • Advanced degree. Minimum 1 year of professional experience in IT field. Experience with Windows based operating systems including installation, system administration and troubleshooting. Experience with: o Various computer hardware, which includes: PCs, laptop & printers. o MFPs; routers, switches and servers. o RightFax; Active Directory; Exchange; SharePoint. Customer service experience. Professional experience with DHH information systems or programs utilized by the department A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
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IT Helpdesk Co-op Resume Examples & Samples

  • Provide support to all end users relating to IT issues including, PCs, VoIP phone issues, printers and multifunctional devices
  • Perform initial setup/configuration on desktops, workstations and laptops
  • Perform installs, moves, adds and changes in the areas of PCs, printers and VoIP phones
  • Communicate and enforce IT policies, procedures and standards
  • Assist with performing a hardware/software physical inventory
  • Daily administration of disk backup tape rotation and off-site storage
  • IT request process / dissemination and follow-up
  • A high school diploma or equivalent is required. Co-op arrangement to be established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science
  • Experience in Helpdesk and/or customer service relations would be beneficial
  • Exposure to a Microsoft server environment
  • Key attributes would be: support capabilities; innovative thinking and problem solving; works well in both team and individual settings; self-motivated and self-initiated; reliable; follows problems through to resolution; detail oriented; and ability to meet deadlines
  • Ability to multi-task, learn quickly and be self-directed
  • Understanding of network/client server environment
  • Working knowledge of personal computing hardware
  • Strong communication skills and demonstrated commitment to customer service
  • Robust problem solving skills, be self-directed and capable of working with minimal supervision
  • Possess good time management and organizational skills
  • Able to explain technical terminology to non-technical end users
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IT Helpdesk Resume Examples & Samples

  • Manage and report on daily activities within the Helpdesk unit
  • Manage the PC helpdesk activities statewide
  • Meet with agency administrators, vendors, and other personnel to discuss and resolve operational problems, plans, and other administrative issues
  • Provide guidance, coordinate training, and evaluate performance of subordinate support staff
  • Assist User Support Manager in developing long and short range plans for staff organization, training, and equipment needs
  • Assist in the selection, acquisition, and coordination of installation of computer systems for LAN/WAN/enterprise systems
  • Develop standards, procedures, and best practices to ensure efficient and effective division operations
  • Oversee purchasing operations for LDH and work directly with LDH ARM to fulfill all purchasing requests
  • Bachelor Degree
  • Minimum 3 years of professional experience in IT industry
  • Minimum 1 year of experience in a supervisory role
  • Advanced degree
  • Minimum 4 years of professional experience in IT industry
  • Minimum 2 years of experience in a supervisory role
  • Additional supervisory IT and/or customer service experience
  • Professional experience with DHH information systems or programs utilized by the department
  • A+, Network+, HDI, MCTS, MCSE, MCITP, Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
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IT Helpdesk Associate Resume Examples & Samples

  • Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
  • Learn the inventory system and maintain accurate inventory database, repair log, and activity log
  • Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers
  • Become aware of and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
  • Work with other TSG staff members on local, regional, and global teams to test new applications, as well as system hardware and software upgrades
  • Learn the materials to be able to lead end user training programs
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IT Helpdesk Intern Resume Examples & Samples

  • Recommends or performs minor remedial actions to correct problems
  • Maintain Active directory user account and security consistency
  • Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Assists with upgrade implementations, application support, and network infrastructure expansions
  • Performs preventive maintenance and repairs
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It-helpdesk Intern Resume Examples & Samples

  • Current student status; pursuing a Bachelor's or Master's degree in Computer Science or Information Technology
  • Cumulative GPA of 3.3 or above
  • Resourcefulness, a sense of urgency, and a pro-active and customer service oriented outlook
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Engineer IT Helpdesk Resume Examples & Samples

  • KEY RESPONSIBILITIES
  • Minimum 2Y Desk Side Support
  • Minimum 1Year Server Support
  • Must be good in Win10, Win7, O365 & msoffice
  • Graduation in Computer field
  • Minimum 2+1 years of experience as a desktop engineer/Server side
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IT Helpdesk Resume Examples & Samples

  • Takes users issues and requests via phone, email, and Self Service Ticketing System. Logs the issuesequests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Installation and maintenance of Windows based PC/Laptops in an enterprise environment
  • Installing software patches as needed and eradicating spyware/viruses
  • Setup and troubleshooting of print servers and queues
  • Must be a Junior or Senior, attending College or have a Bachelor’s degree
  • Experience with installation and maintenance of Windows 7/10 PCs
  • Basic experience with Windows Active Directory LAN administration
  • Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software,
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Associate IT Helpdesk Resume Examples & Samples

  • Support end users on daily
  • Installing and configuring computer systems, printer and other IT devices
  • Testing windows, upgrading windows and windows deployment
  • Update software, windows hotfix and patch and drivers
  • Backup and restore data and windows system
  • Log all employee queries in the Landesk system
  • Expert in Application Support & Troubleshooting
  • Expert in Microsoft Office (Word, Excel, Power Point , Access.. )
  • Response and maintaining and support Video Conference and Conference call, Projector in the meeting room,
  • Support Deloitte Event inside and Outside Office
  • Contact the Vendor and 3rd Party for laptop and devices warranty
  • Prepare laptop for new staff
  • Other tasks that assigned by Manager
  • Bachelor’s degree in Computer Science or Technology Information
  • MCSA, CCNA Certification
  • At least 2 years of relevant technical experience
  • Abilities in working in flexible working environment and organizational change, learning skills, customer service orientation, problem analysis, problem-solving, attention to detail, planning and organizing