IT / Help Desk Resume Samples

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H Huels

Hellen

Huels

610 Wisoky Avenue

Los Angeles

+1 (555) 458 3014

610 Wisoky Avenue

Los Angeles

Phone

p +1 (555) 458 3014

Experience Experience

Dallas, TX

IT Help Desk Coordinator

Dallas, TX

Lindgren, Crist and Leffler

Dallas, TX

IT Help Desk Coordinator

Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests
Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets
Assist to maintain IT asset Inventory and Software Inventory
Monitor internal system notifications for proactive response, and communication of any outages or system down time
Active Directory user administration, password resets and unlocks
Support on-boarding and off-boarding of employees into the SONY Enterprise
Resolve technical issues with Outlook, Mail, Distribution groups

Los Angeles, CA

IT Help Desk-grand Rapids

Los Angeles, CA

Ankunding Inc

Los Angeles, CA

IT Help Desk-grand Rapids

Provides both phone and email support
May work with (or have access to) HIPAA privacy classified information
Keep track of PC parts that are being deployed in our inventory database
Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned
Having own transportation for occasional on-site local to Grand Rapids is a plus
Remotely install and configure software
Remotely connect and diagnose PC/hardware/Windows problems

present

Chicago, IL

IT Help Desk / Service Desk Analyst

Chicago, IL

Mohr, Wehner and Cronin

present

Chicago, IL

IT Help Desk / Service Desk Analyst

present

Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits
5) Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits,
1) Responsible for providing desktop and network support for the Information Technology customer base,
Provide desktop and network support for the Information Technology customer base
2) Manage Standard Operating Procedures,
10) Utilize TimeForce tracking tool to accurately record work effort/help tickets
8) Provide professional support to the customer base with the expectation of single call resolution, and

Education Education

Bachelor’s Degree in Integrity

New York University

Bachelor’s Degree in Integrity

Skills Skills

Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
Processes approximately 30 to 50 Help desk Requests Tickets a day
May work with (or have access to) HIPAA privacy classified information
Reads, classifies, responds to, or re-assigns incoming Help desk Requests to either Technical Services Team or Business Applications Team
Provides both phone and email support
Remotely connects to end user’s PC to fix problems
Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned
Acts as Level One Help Desk Support for approximately 3000 users

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15 IT / Help Desk resume templates

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IT Help Desk Coordinator Resume Examples & Samples

Responds to, resolves, and/or escalates trouble calls/support requests via telephone, email, fax, Service Desk Ticketing System, or Web
Supports the acquisition and inventory of hardware and software
Provides technical support and troubleshooting to users
Provides occasional on-call support after normal business hours
Ability to lift standard PC equipment and peripherals for the purpose of installation/moves/replacements/etc
Produces procedure and guideline documentation as requested by the Project Manager
Provides timely written reports of work status as requested
Develops and manages on-boarding process for external users to include assisting with user account requirements and providing initial login support, and develops and manages the modification and removal process for user accounts to include data migration and deletion upon out-processing
Provides guidance on the use and completion of required user access forms for external users
Provides User metrics to the Branch on a regular and ad hoc basis
Manages local client vulnerability scans and remedies. Liaisons with PMOs to ensure adherence to SSP resolution standards
Develops and updates user training materials in regards to client use of software

IT Help Desk Associate Resume Examples & Samples

Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
Bachelor's degree required, Master's degree desirable
1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred)
A+ certification or Microsoft Certified Systems Administrator
Ability to approach problem-solving methodically and analytically
Professional appearance and demeanor, with ability to exercise good judgment and discretion
Ability to work varied hours, enabling support in a 24/7 environment
Ability to travel between offices, primarily within India

IT Help Desk Associate Resume Examples & Samples

Preparing new/reimaged computers for employees
Identifying, researching and troubleshooting IT issues
Answering end users’ questions about systems and applications
Implementing new technologies and providing resources to complete IT projects as needed
Producing and performing end user training on applications and services as required
Documenting processes/procedures for IT staff
Logging all customer contact activity in Help Desk System tracking database (Spice Works)
Maintaining and supporting wireless devices including Blackberry and iPhones
Daily presence in our Teaneck office
Excellent computer troubleshooting skills with the ability to effectively diagnose, research and implement solutions to IT problems
Extremely hands-on with extensive knowledge of Microsoft Windows 7
Exposure to and knowledge of Windows Server 2008 and Microsoft Exchange
Experience in Active Directory administration (creating/disabling accounts, etc.)
Familiar with network troubleshooting including diagnosing end user connection issues, adding printers, etc
Proven ability to take responsibility, think analytically, and work within a team environment
Bachelor of Information Technology or related field
Travel to domestic & international PRS IN VIVO offices and locations may be required at times

IT Help Desk Associate Resume Examples & Samples

Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
Perform initial problem determination by asking client trouble shooting questions
Utilize Service Manager to find appropriate Knowledge articles to use
Document clients call and steps taken in Service Manager
Stay informed, read News Articles and Group Chat feeds
Manage Callers time effectively, use escalation guidelines
Resolve Call using all available resources to you striving for First Call Resolution or sending a ticket when deemed necessary
Manage After call work and Auxiliary time daily 50 minutes or less

Senior Coordinator, IT Help Desk Resume Examples & Samples

Exceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment
Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)
Excellent communication and follow up skills; written and verbal
Strong customer service background. Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure. Will be supporting multiple layers of staff within the company
Identify and assess root cause of technical trends, identifying opportunities to better serve the user community
Prepares documentation and written procedures where needed
Execution of tasks and projects as directed by management
Point of Sale Support experience highly preferred
Incident management software a plus
Experience with Account Administration (Active Directory)
Knowledge of PCI and SOX guidelines
Microsoft Certifications a plus

IT Help Desk-san Juan Resume Examples & Samples

Bachelor’s or Associate Degree in Information Technology, Computer Science or a related field
Strong Troubleshooting skills
Customer oriented mindset (courteous, responsive, proactive, and friendly)
PC Support knowledge (hardware and software)
Outlook configuration knowledge
Extensive Microsoft Office 2003/2010 knowledge
Extensive Windows OS knowledge
Some programming knowledge
Bilingual English/Spanish. Excellent communication skill. Ability to fluently read, write, and have a conversation. Candidate selected will NOT be communicating with External Clients, members or providers in English
Sharepoint development knowledge
Strong programming knowledge in HTML, VB Script, VBA, batch files
Working knowledge of CA7 products, remedy software and other issue reporting systems
Database knowledge in SQL, DB2

Senior Manager IT Help Desk Services Resume Examples & Samples

Establishes team goals and manages departmental performance
Evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team
Develops plans to deliver training on Information Technology Support
Participates in budget determination as well as capital asset management
Monitors work of the IT Support team who troubleshoots user difficulties relating to hardware, software, networking, and telephony system issues
Establishes policies and procedures regarding how problems are identified, diagnosed, resolved, and the steps taken to prevent reoccurrence
Manages full life cycle of multiple system projects by preparing project plans, allocating resources, prioritizing projects and tasks, consistently monitoring and reporting project status and timelines, and ensuring adherence to project specifications
Recruits, builds, and nurtures a high performance team

IT Help Desk-intern Resume Examples & Samples

Working knowledge of IT support and Help Desk functions
System, Hardware, and Software proficiency
Strong computer skills including proficiency in MS Office (Word, Excel, Powerpoint)
Must have good communication skills and be able to communicate technical information to non-technical users

Tier, IT Help Desk Resume Examples & Samples

Provide front-line technical support to company business units, service lines, and physical locations
Troubleshoot hardware and software issues for PCs, printers, and attached peripherals
Deliver professional call resolution
Log calls in tracking database
Escalate calls to next level when needed
Update customers on status calls
Associates Degree in IT is preferred, but not required
At least one year in a technical support role
Experience with technical call resolution including: password resets, connection issues, hardware/software troubleshooting, and printer issues
Sufficient knowledge of Microsoft Windows 2000 / XP /Vista operating systems/ Windows 7, including a detailed understanding of networking components
Professional attitude
Excellent typing skills, at least 30 WPM
Passion for learning and making a career in the IT industry
Punctual attendance
Must be shift flexible, including nights and weekends if necessary
Must be able to pass a criminal background check

Enterprise Service Desk-it Help Desk Resume Examples & Samples

Security Plus Certification
Active security clearance (secret or top secret)
Help desk, IT, Networking, cabling, or any related experience is welcomed

Co-op-it Help Desk Student Technician Resume Examples & Samples

Must be able to diagnose and repair computer hardware and software malfunctions
Assist in supporting important meetings in regards to Conference Room/AV Support
Assist in the setup and deployment of cellular equipment
Image new computers, and perform data transfers for end users
Work in the development and implementation of new areas of the Interactive Intelligence Project
Other duties as warranted

IT Help Desk / Service Desk Analyst Resume Examples & Samples

Provide desktop and network support for the Information Technology customer base
Manage Standard Operating Procedures
Provide accurate documentation of incidents and problem resolutions
Maintain knowledge of Standard Help Desk Operating Procedures
Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits
Support of applications such as Active Directory
Support of operating systems on multiple platforms
Provide professional support to the customer base with the expectation of single call resolution
Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
Utilize TimeForce tracking tool to accurately record work effort/help tickets
The chosen candidate will be responsible for the following
1) Responsible for providing desktop and network support for the Information Technology customer base,
2) Manage Standard Operating Procedures,
3) Provide accurate documentation of incidents and problem resolutions,
4) Maintain knowledge of Standard Help Desk Operating Procedures,
5) Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits,
6) Support of applications such as Active Directory,
7) Support of operating systems on multiple platforms,
8) Provide professional support to the customer base with the expectation of single call resolution, and
9) Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
10) Utilize TimeForce tracking tool to accurately record work effort/help tickets
Typically requires 2-4 years relevant experience
Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

IT Help Desk-multiple Shifts Resume Examples & Samples

Field incoming requests to the Store Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Document all pertinent end user identification information, including name, store, contact information and nature of problem or issue as well as resolution information
Escalate problem, when required, to the appropriately experienced technician
Ensure problem has been adequately resolved

IT Help Desk Internship Resume Examples & Samples

Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Build rapport and elicit problem details from support center customers
Perform post-resolution follow ups to help requests
Reinforce SLAs to manage end-user expectations

IT Help Desk Lead / Supervisor Resume Examples & Samples

1) Leadership skills - someone who is a good coach, collaborator, and facilitator
2) Strategic planning skills - ability to ensure team is meeting SLA and daily performance targets
3) Someone who has at least 2 years of service desk management experience (and with that being their primary role in a call center or help desk environment)
The ability to successfully work on/oversee multiple projects and issues concurrently is crucial, as are strong coaching, collaboration and facilitation skills. Successful candidates will also possess excellent planning, organizational and project management skills
Oversees IT Service Desk management functions, including: ensuring timely and appropriate resolution of reported problems; appropriate logging and documentation of problems; scheduling staff to ensure appropriate coverage level, including after-hours projects as needed; personally providing technical support to computer and system users as required; and acting escalation path for difficult issues
Provides leadership to and manages performance of the IT Service and Support staff within the IT Department. Determines prioritization and distribution of assignments and workloads. Ensures IT Service and Support staff maintain an appropriate level of knowledge and skills
Serves as an active and engaged participant of the IT Management team. Works constructively with other departmental managers on activities such as departmental planning and budgeting and cross-departmental activities
This position requires the ability to articulate, explain and present complex plans to groups of varying technical understanding, and provide customers with consistent, proactive, professional, high quality, customer oriented services
This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence and be able to display behaviors and a commitment to the organization's core values. We value an individual who also brings an impeccable work ethic, is honest and models a high level of integrity

IT Help Desk Operator Resume Examples & Samples

Answer staff questions via phone on company supported applications
Troubleshoot computer problems, also understand basic networking terminology
Advise staff on appropriate action
Serve as liaison between staff and the technology department to resolve issues
Work one-on-one with staff on application projects
Provide recommendations on company application purchases
Provide on-the-job training to new department staff members

IT Help Desk Coordinator Resume Examples & Samples

Creates and executes planning and implementation in the delivery of a comprehensive Service Desk unit providing all associated services including the supervision, training, and performance evaluation of three full time support personnel (1 Manager & 2 Technicians), and student interns
Oversees overall management and workflow of the Service Desk staff. Ensures appropriate staffing, schedules and reporting
Ensures all service support requests and incidents are escalated following appropriate service workflows. Validates the documentation and communication between Service Desk and all related support teams regarding troubleshooting efforts on escalated issues
Understands the benefits of IT Service Portfolios and IT Service Catalogs and experience building them
Assists in Service Level Agreement (SLA) development and account management. Facilitates the communication to develop Service Level Agreements and documented procedures among the Service Desk and other supported campus entities
Update and create documentation for help desk policies and procedures, training, and application support. Creates and monitors the development of training programs for Service Desk staff to improve customer service, computer literacy, and self-sufficiency
Conducts operational statistical surveys, substantiates appropriate reporting to drive business decisions, and escalates reports for management review. Identifies opportunities for improvements in process, efficiency and quality
Oversees the process and validates request ticket tracking and regular reviews. Facilitates the transfer of request tickets to appropriate support departments if requests are not resolved
Serves as functional administrator of the IT Service Management ticketing system. Manages Knowledge Management Articles within the ITSM ticketing system
Assists in developing strategic planning for the department and division
Assists in management of the division's communications portfolio
Function as a liaison during office renovations, and coordinate equipment relocation efforts
Facilitate IT equipment procurement, scheduling and deploying equipment upgrades. Responsible for software license tracking and IT asset management
Serve as a campus resource for the promotion of supported equipment, software, and services available through the IS&T division
Maintain, monitor and configure application software, scripts and utilities, write or edit HTML/XML coding, and maintain supplemental web pages
Bachelor's degree in a related field and a minimum of three – five years supervisor experience related to technical support and customer service
Experience in successfully tracking and managing a large volume of simultaneous tasks, projects, or requests
Extensive troubleshooting abilities on Windows-based and Apple products
Experience working with audio/visual technology
Experience in an academic setting supporting faculty, staff, student and administrative users
Prior experience in a high-volume help desk environment
Experience with Heat (Ivanti), Bomgar, O365, SharePoint, InfoBlox, Clearpass, Active Directory, Group Policy and conversant in productivity applications for both Microsoft and Apple products
Experience with project management and developing IT Service catalog

Ssllc IT Help Desk Analyst Resume Examples & Samples

Education: Bachelors or Equivalent Qualifications and Experience:6-8 years IT experience primarily in Financial Services. 3 - 5 years experience in IT operations support. 3 - 5 years in data analysis and design using SQL or TOAD
Ability to capture, organize, analyze and communicate complex information in a concise manner to drive decisions
Excellent overall verbal and written communication skills with ability to clearly communicate with stakeholders
Demonstrated ability to lead and close IT help desk tickets
An analytical mindset with problem-solving skills
Familiarity with Pershing would be a plus
Technical Qualifications & Skills: Proficient in MS Office (Project, Excel, Access, Word etc.)
Experience with database query tool e.g. TOAD, SQL, Oracle IV
Exceptional IT platform, database, management skills
Financial Services IT Operational skills
Adept communication and organizational skills
Ability to work within team environment
Well organized, detail oriented and exceptional problem solving and follow-through skills

IT Help Desk Level Resume Examples & Samples

Assisting in any and all IT issues the company has, this could be as simple as advice on how to print in color all the way up to an end of the world system outage
The creation of all user accounts. This includes Windows logins via Active Directory, Mitel phone logins and accounts for all of our additional in-house applications and tools
Ensuring all new starters have the necessary hardware to perform their job, testing their login s before they start and ensuring their first day is as smooth as possible. This will involve liaising with suppliers and ensuring we get the best deals on new hardware
Providing advice to employees and managers on general IT queries, assisting in formatting of word documents and general excel queries
Maintaining an up to date asset database of all users, software, hardware and network resources -The monitoring of our Help-desk System ensuring all new help-desk tickets are picked up quickly, triage and prioritized accordingly

IT Help Desk-grand Rapids Resume Examples & Samples

Acts as Level One Help Desk Support for approximately 3000 users
Provides both phone and email support
May work with (or have access to) HIPAA privacy classified information
Reads, classifies, responds to, or re-assigns incoming Help desk Requests to either Technical Services Team or Business Applications Team
Processes approximately 30 to 50 Help desk Requests Tickets a day
Remotely connects to end user’s PC to fix problems
Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned
Must be comfortable with Microsoft (MS) Windows XP and 7 operating systems (some 8)
Must be work study eligible
In-depth understanding of MS Office 2007 products (Word, Excel, Power Point)
Must know basics about MS Exchange and Outlook email. Will train on how to setup user account
Able to remotely setup printers/scanners
Remotely install and configure software
Remotely connect and diagnose PC/hardware/Windows problems
Having own transportation for occasional delivers local to Grand Rapids is a plus
Exceptional Customer Service and a love for working with people is a must

IT Help Desk-grand Rapids Resume Examples & Samples

Acts as Level One Help Desk Support for approximately 75 users
Reads, classifies, responds to, incoming Helpdesk Requests
Remotely connects to end user’s PC to fix problems and desk side support
Keep track of PC parts that are being deployed in our inventory database
May have additional project research tasks
Must be comfortable with Microsoft (MS) Windows 7 operating systems (some 8)
Having own transportation for occasional on-site local to Grand Rapids is a plus
Support all volunteers by making them feel needed and appreciated, have them help in specific, actionable way, inspire them with our vision/mission, stay connected by keeping communication channels open both ways and show them how they are making a difference
Evaluate new hardware for mission use
High School Diploma or GED equivalent
Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress
Experience in office setting preferred but not required
Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC)
Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University

IT Help Desk Student Assistant Resume Examples & Samples

Basic technical knowledge of Windows and Mac operating systems and applications
Basic knowledge of Gmail and Google Apps
Ability to troubleshoot hardware, software, and network problems
Knowledge of PCC systems and services (MyPima, D2L, etc)
Fast learner and self-starter willing to research problems independently
Resumeshould be up-to-date and account for and describe all gaps in employment
Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons

IT Help Desk Lead Resume Examples & Samples

Lead IT Support Teams focused on swift ticket response and escalation as need, with a particular focus on both meeting SLAs and maintaining a high level of actual user satisfaction
Work with IT Infrastructure Lead and stakeholders to develop strategies and plans to streamline current IT support processes
Ensure cohesion between on-site and off-site support teams
Create, update, and maintain current set of work instructions to ensure up-to-date and efficient solutions are presented as resolutions; ensure processes are updated to ensure current work instructions
Provide technical leadership in the area of IT Support, including ticket, process, and SLA modernization, enhancements, automation, etc
Support operations team regarding ticket escalations for urgent support; Interface with customers when appropriate during events and post-mortem
Design and implement support process improvements using ITIL
Works closely with business units to identify IT support pain points, using methods that may include risk and business impact assessments
Develop and maintain an expert level of knowledge regarding the infrastructure and support landscape of the agency to achieve support modernization and functionality requirements; and
Coordinate with Cloud, Modernization, and Infrastructure Leads in the strategic development of technology initiatives to identify infrastructure, product, and system enhancements which may improve help desk reliability, efficiency, and innovation, as well as customer satisfaction
Up to 40% interstate travel may be required
Bachelor's Degree or higher strongly preferred in Computer Science or a related discipline and typically eight to ten years of experience
Considerable experience leading modern and geographically separate support teams
Demonstrable experience in significant help desk process, SLA, and user satisfaction improvements
Experience with enterprise ticketing systems such as HP Service Manager
Significant experience in troubleshooting hybrid cloud environments including Azure, Office 365, etc. AWS a plus
Solid troubleshooting experience in Windows client environments
Knowledge of ITIL ITSM is strongly preferred
Demonstrated experience working in a 24/7 production support environment