IT Help Desk Technician Resume Samples

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B Ankunding

Bobbie

Ankunding

8763 Damaris Glen

Houston

+1 (555) 722 2089

8763 Damaris Glen

Houston

Phone

p +1 (555) 722 2089

Experience Experience

New York, NY

IT Help Desk Technician

New York, NY

Keeling-Welch

New York, NY

IT Help Desk Technician

Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Maintains bank and network standards to preserve network integrity
Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
Provide technical assistance and support related to end users, computer systems, hardware, or software
Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees

Dallas, TX

IT Help Desk Technician Level

Dallas, TX

Altenwerth, Swift and Mann

Dallas, TX

IT Help Desk Technician Level

Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
Provide established on-call technical support using a rotational schedule
Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
Assist in moving desktop equipment to different locations
Responsible for supporting desk phone devices and management software
Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained

present

New York, NY

Senior IT Help Desk Technician

New York, NY

Bogisich and Sons

present

New York, NY

Senior IT Help Desk Technician

present

Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff
Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories
Develop and maintain knowledge of Berg computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.) a plus
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives

Education Education

Bachelor’s Degree in Computer Science

Georgia State University

Bachelor’s Degree in Computer Science

Skills Skills

Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development
Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
Strong organizational and time management skills with a highly developed attention to detail
Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
Ability to learn new technology and systems quickly
Ability to adapt quickly and effectively in a diverse and ever-changing environment
Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
Demonstrated commitment and ability to provide excellent customer service
Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

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13 IT Help Desk Technician resume templates

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Win-t IT Help Desk Technician Resume Examples & Samples

1) Must possess a Bachelor’s degree in Computer Sciences and a minimum of three years related experience
2) Must possess Experience and training in working with Windows Operating Systems, LAN/WAN hardware and software
3) Must possess and maintain a Secret Clearance
4) Must hold a current industry certification in one of the following areas: CCNA, CCNP, CompTIA Security+, CompTIA Net+
5) Must be a U.S. Citizen
1) Masters in Computer Science or related field
2) CISSP certification
3) Previous experience in a TRADOC environment managing networks

Win-t IT Help Desk Technician Resume Examples & Samples

1) Must possess a Bachelor’s degree in Computer Sciences or four years related experience and/or training; or equivalent combination of education and experience
1) CISSP certification
2) Previous experience in a TRADOC environment managing networks

Senior IT Help Desk Technician Resume Examples & Samples

Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff
Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories
Develop and maintain knowledge of Berg computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures
Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
Provide IT systems administration and support as needed, working closely with the Director of Network Systems Administration & Sr. IT Help Desk Technician, to ensure continuous and effective operations while maintaining IT security policy
Participate in ensuring the stability of all of Berg’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support
Requires a B.A. or B.S. degree in information systems or equivalent; working knowledge of the information technology field with a minimum of 2 years’ experience in a fast-paced, IT support environment
Basic network administration ability with Microsoft Active Directory and other network applications
Extensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required
Significant customer service/support experience a plus
Strong listening and problem-solving ability
Ability to explain and document computer systems in terms equivalent to user’s experience level
Ability to independently coordinate projects & plans with team members for timely completion of mission-critical, complex, and often sensitive projects or emergencies
Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.) a plus
Experience with inventory management and ticket tracking a plus
Understanding of information systems privacy and security issues including common practices for protecting systems a plus
Physically capable of regularly lifting IT equipment (up to 50 pounds), install cabling, access tight spaces under desks, etc

IT Help Desk Technician Resume Examples & Samples

Bachelor’s Degree in Information Systems or 2 years of relevant technical experience
2 years+ experience working in a dual Windows/Mac environment, troubleshooting and resolving high level complex technical issues for customers
Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN
Experience with troubleshooting mobile devices (iOS, Android)
Ability to image Mac and PC machines with related software and accounts (i.e. Office 365, Adobe, Active Directory, SSCM, Casper)
Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to build a positive relationship between the clients, internal groups and technical organization
Experience in infrastructure and application monitoring is a bonus
Familiarity with ITIL processes desired
Must be fluent in English. French, German, and Chinese are a bonus!

IT Help Desk Technician Resume Examples & Samples

Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
Knowledge of Windows desktops and notebooks, as well as iOS devices, in a networked environment
Experience with Windows 7, 8 and 10, Windows Server 2003/2008/2010/2013 and Mac OS
Experience supporting and troubleshooting Microsoft Office 2010 and 2013 as well as Office 365
Experience supporting Outlook in a Microsoft Exchange/Cloud environment
Experience supporting desktops in a MS active directory environment
Experience with mobile devices in a plus

IT Help Desk Technician Resume Examples & Samples

2 years of experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware
Experience with simulating or recreating user problems to resolve operating difficulties
Experience with recommending systems modifications to reduce user problems
Experience with Microsoft Active Directory and Public Key Encryption
Knowledge of operating systems, business applications, printing systems, and network systems
HS diploma or GED and 8 years of experience in a help desk environment, AA or AS degree in CS or Information Systems and 5 years of experience in a help desk environment, or BA or BS degree in CS or Information Systems and 2 years of experience in a help desk environment
Experience with NetApp storage management and configuration
Experience with Server and Cisco Unified Computing System (UCS) management and configuration
Ability to interface with all levels of staff and be highly motivated with strong client focus
Microsoft Certifications, including MCSA, MCSE, or MCSM
Cisco Certified Network Associate (CCNA) with a comprehension of EtherChannel and Cisco routing and advanced switching

IT Help Desk Technician Resume Examples & Samples

Identify, research and resolves technical problems
Document, track and monitor problems to ensure timely resolution
Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
Correct application issues, solve network and security problems and identify common PC software and hardware problems
Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Associate degree is preferred
Minimum 1 year of related work experience required
Excellent organizational, written, and verbal communication skills
Computer literate and familiar with help desk procedures
Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
Ability to install and deploy Windows based computers
Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
Knowledge of Internet Explorer software usage and configuration
Ability to lift up to 60 pounds required

IT Help Desk Technician Resume Examples & Samples

Provide computer and phone peripheral support for all Lithia Auto Store locations
Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite
Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases
Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request
Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s, printers, laptops, monitors/projector units in person or as an instructor by phone
Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
Manage and complete assigned issues and projects in a timely manner
Travel as required to field stores
Work schedule rotation for periodic on-call and after-hours support
Perform other duties and projects as assigned
1 – 2 years of knowledge and work experience in an IT or computer related environment
AA or BS degree in Computer Science, preferred
2+ years’ experience with Windows OS (XP, 7), Microsoft Office applications with some MAC OS experience, preferred
CompTIA A+ or Network+, desired
Working knowledge of basic hardware, including laptops, desktops and printers
A team player who is professional and focused on providing exemplary customer service
Ability to articulate and troubleshoot issues over the phone and in person
Strong attention to detail and sense of urgency
Active Listener and Critical Thinker
Solid time management skills
Possess an acceptable driving record and a valid driver’s license in your state of residence

IT Help Desk Technician Resume Examples & Samples

Provide Tier I and II IT troubleshooting services such as maintaining, installing, repairing, and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software
Life Cycle Replacement support services (configuration/imaging, distribution and installation)
Provide direct customer support for Audio Visual and Video Teleconferencing equipment and services
Document incident statuses in incident database tools (i.e. Remedy)
High School diploma or equivalent with 5+ years of related working experience
Demonstrated experience with Active Directory, Operating System delivery methods (BMC Remedy or Altiris Deployment Solution, SCCM, Ghost, etc.) and basic troubleshooting techniques in a Service Desk environment
Working knowledge of Windows 7/10, Office 2007 and 2010
Background in networking concepts to include TCP/IP, DHCP, VLAN, DNS and other common networking business practices
Currently possess DoD 8570 IAT Level II requirements to include active CompTIA Security+ce certification
Currently possess an active DoD Secret security clearance
Ability to work weekends and travel upon customer requests as needed
Experience in DISA, USARPAC, and USARC IT Tiered support Services is preferred
Candidate must have strong interpersonal skills and the ability to work well under pressure

IT Help Desk Technician Resume Examples & Samples

Assembles medical products on an assembly operation, performing a variety of tasks on a rotating basis
Ability to rotate through the assembly line
Performs on-line and in-process visual inspection of products to ensure specifications per work order and procedure are followed
Assists Team Leader and Technicians with product and/or machine change-overs
Ensures product assembled meets quality standards
Rejects product outside of specifications
Adheres to safety standards
May operate a variety of testing equipment required for periodic product and process testing
Performs other related tasks, as required
Education and/or experience equivalent to a high school diploma or certificate of leaving
Demonstrates competencies and ability to rotate in a specific assembly line or work cell
Ability to perform a variety of assembly tasks requiring dexterity and fine motor skills
Ability to visually check work performed and identify whether a product has been assembled correctly
Ability to follow instructions in performing repetitive tasks
Attentiveness in performing tasks
Ability to work as a team member in assembling sterile medical products
Ability to meet line rate expectations
Six months of experience

IT Help Desk Technician Resume Examples & Samples

Applies Laboratory policies and procedures to provide technical solutions to a wide range of difficult problems
This is the skilled/fully proficient level; applies knowledge of the job and policies/principles to complete a wide variety of tasks
Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable
At this level applicable foundational vendor certification is desirable

IT Help Desk Technician Resume Examples & Samples

Provide support for a variety of computer systems administration and support tasks
Provide level 1 support for hardware problems
Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM’s FDR and FWS systems
Learn and provide level 1 support for any new software or hardware that KeyPoint Government Solutions may adopt
Other duties that may be requested by supervisor
Communicates with end users to resolve issues a soon as possible
Organizes and prioritizes requests to optimize efficient resolutions

IT Help Desk Technician Resume Examples & Samples

Oversee the daily performance of computer systems
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Confer with staff, users, and management to establish requirements for new systems or modifications
Modify and customize commercial programs for internal needs
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
Oral Expression — The ability to communicate information and ideas in speaking so others will understand
Written Comprehension — The ability to read and understand information and ideas presented in writing
Written Expression — The ability to communicate information and ideas in writing so others will understand
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
Two years of previous hands on experience required
Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting. Certifications a plus but not required
Working knowledge of core Internet protocols including TCP/IP, DNS,FTP, etc
Experience in Microsoft Windows 2k or 2k3 server environments including installation, configuration and use of Active Directory

IT Help Desk Technician Resume Examples & Samples

1+ years experience doing technical support, helpdesk, service desk or phone support
Experience with Windows XP and MS Outlook
Active Directory skills such as creating/deleting users, resetting passwords, etc
Experience supporting, troubleshooting and break/fix on various hardware such as Dell and Lenovo laptops and desktops, printers and scanners
Willingness to provide technical support primarily over the phone
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IT Help Desk Technician Resume Examples & Samples

Respond to request via phone calls, in person or by email through help desk software
Image new computers to company standard install
Support company mobile phones and smart phones
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with customers to ensure issues have been resolved
Degree in Information Technology or related field or relevant experience,
Excellent oral and written communication
Ability to prioritize tasks and work in a fast paced environment

IT Help Desk Technician Resume Examples & Samples

Answers help desk telephone, email and other requests and provides Level 1 support for reported incidents
Uses troubleshooting, logical processing and problem solving skills to resolve hardware, software, and network issues
Applies strong organizational, multi-tasking, and follow-through abilities. Effectively prioritizes workload in a fast paced environment
Draws on basic understanding of network topology and connectivity to monitor and troubleshoot the bank’s network. Further develops working knowledge of the bank’s networking environment
Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development
Documents procedures, technical specifications and similar items to improve departmental knowledge
Accurately logs calls into the Help Desk ticketing system
Responds to user requests in person or by appropriate communication(s)
Refers unresolved help desk issues to next level support
Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
May travel to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates
May travel to branches of newly acquired entities for conversion purposes
Handles returns of equipment and/or exchanges
Communicates with vendors on new purchases, warranty repairs, swaps
Responsibilities also include proactive monitoring of network and systems, backup media cataloging, report generation and other duties as assigned
Performs various clerical duties including, mail distribution, filing, copying, word processing, assisting employees as required
Ensures that internal customers are receiving quality service and support
Maintains bank and network standards to preserve network integrity
Adheres to strict compliance with bank policies and procedures
Helps advance the company perception of Help Desk by providing excellent customer service, good communication and interpersonal skills, and following through and following up on all calls that are taken by incumbent to ensure that problems have been completely resolved

IT Help Desk Technician Resume Examples & Samples

Minimum 1-2 years’ IT experience
Strong computer skills (ability to operate specific software programs) and wireless/network devices
Familiarity with the geography of the OSU campus is preferred but not required
Administration of Active Directory Controller
PC / Laptop Hardware and Software Support
Administration of Virus Protection and Security System
Copier and PC Printer Administration
Administration of Phone Call Center System
Administration of Email System
Administration of CRM System
Microsoft Office skill with Excel and Word
Ability to apply a structured approach, such as scientific method, to complex problems in unfamiliar environments
Ability to adapt quickly and effectively in a diverse and ever-changing environment
Ability to learn new technology and systems quickly
Ability to communicate effectively with both IT staff and operations staff

IT Help Desk Technician Resume Examples & Samples

Provide technical assistance and support related to end users, computer systems, hardware, or software
Responds to queries, creates/updates tickets, isolates problem, and determines and implements solutions or escalation procedures
Assists in the monitoring of tickets in multiple queues to facilitate processing of all customer support requests, examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources to promptly and accurately identify resolutions
Understand, apply and utilize all information gained by reading, studying and reviewing technical documentation, manuals, TechNet, and other support sources
Above all this position is a part of a “customer service” organization and must show an aptitude for the development, management, and delivery of outstanding services to Analogic employees, customers, suppliers, and any other internal organization that relies on the network
Solid understanding of how software and operating systems work
Excellent listening and questioning skills
Strong customer focus
The ability to prioritize your workload
Ability to lift to 50 lbs
1 year technical support experience
Operating Systems
Logical Devices
Microsoft Suite 2010 & 2016
Engineering Tools

IT Help Desk Technician Level Resume Examples & Samples

Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email and other request mechanisms
Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
Monitor ticketing queues and route/assign incidents and requests as needed
Provide established on-call technical support using a rotational schedule
Responsible for supporting desk phone devices and management software
Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices
Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
Assist in moving desktop equipment to different locations
Monitors systems and alarms, troubleshoots, and escalates where appropriate
High school diploma
1-3 years related experience
Experienced in troubleshooting methods and procedures
Basic understanding of Microsoft Windows operating systems
Basic experience troubleshooting and support PC hardware and software
Basic experience using e-mail and word processing software. Basic understanding of network software, hardware and services

IT Help Desk Technician Resume Examples & Samples

Interface with users, identify and resolve problems, escalate unresolved trouble tickets as appropriate, and track calls
Install, maintain, upgrade and troubleshoots PCs, laptops, printers and other peripherals
Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows environment
Utilize help desk ticket system (Dell Kace K1100) by inputting, updating and closing tickets
Provide basic IT training for new users
Participate in various IT relar5ted projects as needed
Provide on-call support and infrequent night/weekend work
Continue professional development of skills

IT Help Desk Technician Resume Examples & Samples

Triage issues and service requests via phone, e-mail, chat and in person
Troubleshoot the end user’s issue and resolve upon first contact, when possible
Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
Provide remote access/VPN support
Provide “how to” assistance on all internally supported devices, applications and systems
Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate
Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Build relationships with the Level 2 support technicians and Level 3 subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood, met or exceeded
Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization

IT Help Desk Technician Resume Examples & Samples

Organize the WWP Help Desk so that all incoming WWP support calls are dealt with in a timely and effective manner
Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians
Analyze and resolve urgent first-line support calls when escalated via the WWP Help Desk
Promote best practices in the use of IT hardware and software
Keep all WWP hardware safe and secure
Monitor status of WAN links and carry out basic investigations prior to reporting any issues to WWP Senior Management
Input new system users onto the WWP Help Desk system contacts database and maintain existing information ensuring it is correct and up to date
Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users’ information is correct and up to date
Liaise with third party support organizations for repairs/replacements
Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
Perform the daily file server backup checks
Perform system administration and support of IT Help Desk System
Liaise with staff as to the status of their existing calls
Liaise with third party support suppliers to resolve support calls that require actions from them
Provide feedback to Senior IT Staff regarding potential staff desktop training requirements
Participate in WWP meetings / review meetings or locality site meetings and provide feedback as required
Monitors and recommends best practices procedures for all users accessing WWP technical resources
Perform preventive maintenance as recommend by Microsoft standards on all desktops computers
Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office
Operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position
Advanced computer troubleshooting, analysis, critical thinking and problem solving skills
Experience with a trouble-ticketing system
Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching
Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
Commitment to helping a highly successful organization implement systems to support significant growth
Highly motivated
Associates degree with an IT concentration preferred
Two (2) years of experience utilizing a variety of computer hardware, software, and networking preferred