Help Desk Coordinator Resume Samples

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T Cole

Tillman

Cole

8253 Daphney Cape

San Francisco

+1 (555) 241 9435

8253 Daphney Cape

San Francisco

Phone

p +1 (555) 241 9435

Experience Experience

Philadelphia, PA

Help Desk Coordinator

Philadelphia, PA

Mayert, Veum and O'Connell

Philadelphia, PA

Help Desk Coordinator

Proficient in the use of Active Directory and other Bain tools to create and manage user accounts and set permissions
Customer Service.Provide outstanding telephone, email and chat support to our internal and external end users; manage incident tickets
Alerts management to recurring problems and patterns of problems
Perform general administrative duties
Identifies users requests/problems and provides accurate solutions to them
Account management and Tier I troubleshooting
Assists in constantly improving processes and procedures as it relates to client support

Chicago, IL

Help Desk Coordinator / Tier

Chicago, IL

Kreiger-Torp

Chicago, IL

Help Desk Coordinator / Tier

Interfaces with infrastructure, Network Operations, database, and development personnel
Provides customers with network technical support
Performs installs, upgrades, and configures customer-specific hardware and software
Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware
Provides remote and on-site troubleshooting for hardware and software support
Provides advanced Customer Service and Support
Communicates with high profile customers in a professional and courteous manner

present

Chicago, IL

Information Systems Help Desk Coordinator

Chicago, IL

Bailey, Koelpin and Collins

present

Chicago, IL

Information Systems Help Desk Coordinator

present

Attending telephone support requests from worldwide Trimble employees
Maintenance of diagnostic & user information in the Help Desk database
Gather customer’s information and determine the issue by elevating and analyzing symptoms
Following standard process and procedures
Resolve user problems independently or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources timely and effectively
Responsible for Help Desk ticket response and resolution time
Fulfills ticket requests, completing the transaction, and forwarding the requests

Education Education

Bachelor’s Degree in Urgency

Emory University

Bachelor’s Degree in Urgency

Skills Skills

Provide technical assistance for incoming queries and issues on systems, software, and hardware
Respond to inquiries in person, over the phone, via email, and interactively online
Log issues in ticket system and oversee prioritization, routing, distribution, and resolution
Walk customers through problem-solving process, document resolutions, and provide training
Monitor diagnostics and perform daily maintenance of computer systems
Install, modify, clean, and repair computer hardware and software
Resolve technical problems with network and telephony
Install hardware, software, peripherals, and drivers for users
Provide user administration on networks, communications, systems, and applications
Experience with Windows, Linux, and mainframe platforms

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8 Help Desk Coordinator resume templates

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Help Desk Coordinator Resume Examples & Samples

Provide technical assistance for incoming queries and issues on systems, software, and hardware
Respond to inquiries in person, over the phone, via email, and interactively online
Log issues in ticket system and oversee prioritization, routing, distribution, and resolution
Walk customers through problem-solving process, document resolutions, and provide training
Monitor diagnostics and perform daily maintenance of computer systems
Install, modify, clean, and repair computer hardware and software
Resolve technical problems with network and telephony
Install hardware, software, peripherals, and drivers for users
Provide user administration on networks, communications, systems, and applications
Experience with Windows, Linux, and mainframe platforms
Experience with Active Directory, Exchange, and Outlook
Experience with WAN, LAN, VPN, and VOIP solutions
Experience with Help Desk Ticket Systems

Help Desk Coordinator Resume Examples & Samples

After receiving the request, a help desk coordinator enters the work order into a tracking system, where he or she assigns it to a technician and tracks the status. The coordinator must also assign a priority level to each task to help the technicians determine which tasks are the most urgent. If the technician assigned to the task is unable to resolve the issue, the coordinator upgrades the job status to a higher priority level and has a specialist address it. As tasks are completed, this person makes any necessary notes in the computer tracking system before marking the job completed
Help desk coordinators interact with a wide variety of people within the organization they serve. For instance, they may work with a company project manager to organize the necessary assistance needed for specific projects with which the information technology (IT) department must get involved
Assists in constantly improving processes and procedures as it relates to client support
Must have exceptional organizational skills
Knowledge of Microsoft Office, including but not limited to Outlook and Excel
Ability to work with limited direction
Client service attitude with excellent interaction skills
Strong client and team interaction focusing on
3 Years proven office experience

Help Desk Coordinator Resume Examples & Samples

The Associate Coordinator must insure timely response to the Help Desk calls and enter the appropriate information into a common database, assign properly (when applicable) and follow-through with multiple departments until restoral of services is complete
Responsible for moderate level of c operations of the ACD functions and features to properly utilize the system/. Respond to incoming calls within the preset time allotment and represent the department in a professional manner and provide excellent customer service
High School diploma or G.E.D
Some PC/LAN and network technical experience
Must be an effective communicator with the ability to interface with vendors, customers and other technical departments

Help Desk Coordinator Resume Examples & Samples

Provides Help Desk services to ITD clients by providing them a single point of contact to report problems or direct inquiries regarding data (PC's, printers, and applications and Voice (voicemail, pagers, cell phones, Blackberries, long distance)
Analyzes user's problems through various troubleshooting techniques
Resolves data and voice communication problems that require console intervention and/or client instructions
Logs and dispatches problems to the appropriate ITD personnel
Maintains the problem tracking or other appropriate help desk software through logging, updating, monitoring and closing problems
Handles general administrative duties
Communicates appropriately using good interpersonal skills
Participates in after hour support by on-call rotation
Follows Help Desk policies and procedures
Travels with personal vehicle to and from all remote sites
Two years of related experience in a Help Desk environment to include handling telephone problem activity calls

Help Desk Coordinator Resume Examples & Samples

Provide customer technical assistance and administrative support received via phone, email, and personnel requests in a fast-paced environment with minimal supervision
Account management and Tier I troubleshooting
Prioritize customer needs
Ticket reporting, tracking, escalation, and resolution
Monitor and Maintain records, logs and files
Provide administrative support and coordination
Prepare and edit documents
Interface with personnel to coordinate meetings
Perform general administrative duties

Information Systems Help Desk Coordinator Resume Examples & Samples

Maintenance of diagnostic & user information in the Help Desk database
Resolve user problems independently or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources timely and effectively
Responsible for Help Desk ticket response and resolution time
Attending meetings with peers, other IS staff, IS management and business group managers and employees in support of end users and the corporate IS infrastructure
Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies
Creating knowledge base documents
A customer service focus with strong phone skills and strong written communications skills
Understand safety policies and actively promote safe practices in the workplace
Maintain constructive relationships and demonstrate respect for everyone contacted
Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others
Consistently provide ideas, opinions, or information in an articulate, professional way
Ability to speak and write clearly and accurately in English. European language is plus
Must possess basic knowledge of Dell hardware and all mainstream software applications, including Windows 7, Windows 10, Microsoft Office 2010/2013, Google Apps For Work, Mac OS X, Ubuntu, remote access/control tools, Cisco IP phones, iPhones, Androids etc
Intermediate-Advanced knowledge of the Microsoft Office Suites
Multilingual ability, specifically writing/reading, in European languages is a plus
Touch Type keyboarding skills

Information Systems Help Desk Coordinator Resume Examples & Samples

Mentoring and Technical assistance for Tier 1 Call Center Technicians
Must possess advanced knowledge of Dell hardware and all mainstream software applications, including Windows 7, Windows 10, Microsoft Office 2010/2013, Google Apps For Work, Mac OS X, Ubuntu, remote access/control tools, Cisco IP phones, iPhones, Androids etc
Advanced knowledge of the Microsoft Office Suites
Able to mentor and guide Level 1 technicians on difficult technical issues

Help Desk Coordinator Comp Op Resume Examples & Samples

Provide secure room monitoring
Sets up equipment
Process and monitor user account requests and creations
Perform daily activities that include administrative duties
Provide and maintain reports to support SSP management and productivity assessments
Receive, tag, and record equipment
Perform project tracking and review

Help Desk Coordinator Computer Operator Resume Examples & Samples

Enters, and maintains job tickets into the ticketing system
Performs daily activities that include administrative duties
Performs project and job tracking and review

Help Desk Coordinator Resume Examples & Samples

Must meet one of the following 8570 requirements:- A+ with CE
Sec+ with CE and (HDI or ITL
Associates degree in any discipline with 100 hours of professional education related OR Microsoft Certified Product Specialist, or A+/Net+/Security+ Certification or 1 year experience with hands-on working knowledge in MS Windows Vista/XP, Windows 2000, Office 97,2000

Help Desk Coordinator Resume Examples & Samples

Provides phone and in-person support to VIPs and general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors
Serves as the first point of contact for troubleshooting hardware/software PC and printer problems
There is potential for these personnel to be a part of the NOC team
Typically requires bachelors degree or equivalent, and two to four years of related experience
Additional training will be required to support legacy systems
Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution
Requires US Citizenship at least an active Secret clearance and the ability to obtain a DoJ clearance
DoJ experience and technical certifications are preferable

Help Desk Coordinator Resume Examples & Samples

Work as part of the SSP IT Help Desk
Assist customers with computer enterprise problems and requirements
Maintain operating record
Set up equipment
Diagnoses and corrects equipment malfunctions, reviews error messages and makes corrections during operation or refers problems
Provide and maintain reports to support management and productivity assessments
Provide refresh and new asset logistics support

Help Desk Coordinator Resume Examples & Samples

Desire and ability to work as part of a global team
Outstanding interpersonal communications and customer service skills
Excellent English-language oral and written communications skills
Excellent telephone and email etiquette
Superior time management and multi-tasking skills
Flexibility and adaptability to thrive in a fast-paced, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Strong troubleshooting and problem resolution skills
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices and Apple Watch running macOS 10.11 (El Capitan), macOS 10.12 (Sierra) iOS 9 and 10 and watchOS
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
Familiarity with Retail POS and other retail IT systems
Preferred Skills
Cisco CCENT certification
Cisco CCNA certification or working towards certification

Help Desk Coordinator Resume Examples & Samples

Loads and configures equipment with required items
Assists customers with Tier 1 assistance calls
Maintains operating record

Help Desk Coordinator Resume Examples & Samples

Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the US Army to meet and/or exceed established Service Level Agreements (SLA’s)
Primary responsibilities include: answering and responding to inbound calls/emails in a timely and professional manner
Properly documenting interactions in the appropriate tracking system, escalating issues that cannot be resolved in a timely manner, sustain currency of work instructions and related process changes
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records and online SOP’s
May route calls to product line specialists

Help Desk Coordinator / Tier Resume Examples & Samples

Provides advanced Customer Service and Support
Provides remote and on-site troubleshooting for hardware and software support
Troubleshoots and supports Windows operating systems, MAC OS, advanced MS Office product issues, and other IT issues
Configures and maintains wireless mobile devices, including but not limited to Blackberries, iPhones and iPads
Interfaces with infrastructure, Network Operations, database, and development personnel

Help Desk Coordinator Resume Examples & Samples

Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system
Performs installs, upgrades, and configures customer-specific hardware and software
Accepts warm transfers from other technicians to continue remote support
Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware
Upgrades software components as required
Instructs customers and support staff in use of equipment and software
Completes all corporate requirements in accordance with CACI
1- 4 years of directly related experience supporting help desk operations

Help Desk Coordinator Resume Examples & Samples

Requires basic understanding and some knowledge of PC/LAN and network or ATM technologies
Requires basic knowledge of all of the Bank’s Data Processing equipment/infrastructure
ATM Network preferred experience includes basic working knowledge or comparable experiences level in MS Widows, MS Office, MS Outlook, Internet research capabilities, Star Station (Tracker)

Senior Help Desk Coordinator Resume Examples & Samples

Research and document database corrections for multiple agencies
Monitor, participate, and document high severity events
Monitors help desks calls and responds appropriately to user requests and problems identified through review
Acts as liaison with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns about current help desk practices in order to remedy any inefficiencies
Assists with answering calls and answers escalated or referred customer representative help desk calls from the staff
Reviews and monitors help desk technology and communicates deficiencies, provides input regarding solutions
Seven or more years of technical or customer support experience
Must be able to obtain a Public Trust clearance
HDI and ITIL is not required but preferred
Flexible work schedule
Good problem solving skills
Ability to lead and coordinate others

Help Desk Coordinator Resume Examples & Samples

Log and track inquiries using Remedy ticketing system
Review/Modify/Create knowledge articles
Coordinates the schedules of the help desk staff to ensure proper coverage; revisits schedule and provides updates as needed
Reviews the training needs of the help desk based on types of calls received. Analyzes, recommends and coordinates training needs of the department
Identifies deficiencies; communicates and coordinates improvement efforts to increase help desk efficiency
Experience working with customer support systems
Good organization skills

Help Desk Coordinator Resume Examples & Samples

Provides over-the-shoulder training and assistance to end users on desktop operations including logging in, setting passwords, re-booting, basic and advanced operations in MS Office suite support, Adobe Acrobat, VPN, Blackberries etc
Participates in or leads special projects as required by the Project Manager
Candidate will be responsible for providing desktop computer, printer, and video-teleconferencing support according to applicable standards and procedures
Candidate will employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
Ensures proper procedures/guidelines are followed during performance of duties
Provides timely updates of work status via Service Desk Ticketing System
Creates, implements, and manages SSP procedures and technical support documents in accordance with SSP operating policies
Assists with evaluation and validity of need, provide security scan reports, and complete and present CCB packages for consideration
Maintains Training Room facility and Training Room webpage

Help Desk Coordinator at Resume Examples & Samples

Installation of new equipment to fulfill IT requirements for Components. Must be able to install, uninstall and troubleshoot Microsoft and other desktop applications. Must be able to install, uninstall and troubleshoot peripheral devices such as printers, scanner, voice over IP telephones, Blackberry, fax machines, etc
Assist in the setup and configuration of computer hardware and software .Perform scheduled hardware and software upgrades .Provide remote technical assistance through Dameware NT Utilities .Update operating systems with correct drivers and service packs
Familiar with Active Directory
Must be physically fit to carry computer equipment to include .CPUs, monitors, printers, scanners and other peripheral equipment between locations .Familiar with Blackberry Required Background & Experience (including education, skills work activities)
Current DoD 8750.1 IAT-II (Security +) or higher certified
4 years experience in desktop/PC repair
HS degree required

Associate Help Desk Coordinator Resume Examples & Samples

Diagnoses and resolves more basic or common problems through discussions with end users. Communicates with customers via phone and/or email. Defers more complex end user issues to more senior staff or related departments
Responds to internal and external customer issues received via email and related help desk ticket tracking softwares
Prioritizes tickets while providing basic guidance, assistance and follow-up to ensure effective problem resolution while maintaining department standards for customer service and satisfaction
Assigns 2nd level technology support tickets to appropriate internal departments. Provides follow-up on existing issues to ensure the timely and accurate resolution to escalated issues
May be assigned to projects within the department. Completes basic project tasks within defined milestones
Works under direct supervision and follows standard procedures to accomplish assigned tasks
High school diploma or equivalent experience
Minimum two (2) years relevant help desk, desktop support or other IT experience

Mortgage Help Desk Coordinator Resume Examples & Samples

Provides first point of contact support for Single Family via telephone, email or in-person
Responds to all customer inquiries in a timely, courteous and professional manner
Tracks all reported problems/issues in HEAT Call Tracking system
Creates, documents, and escalates issues and problems in accordance with ticketing standards and SLAs
Monitors ticket queues and provide service or escalation as necessary
Creates "Helpful hints/Tips" communications based on help desk trends
Works with production support lead to understand upcoming changes
1 year of Residential Lending experience (Loan Officer, Processor, Funder, Set up) required
Must have excellent troubleshooting, business knowledge and technical skills to quickly and efficiently identify and rectify root cause of issues
Ability to learn and follow service standards and guidelines
Strong oral and written communication skills (technical and non-technical)
Ability to understand of the organization’s goals and objectives
Ability to multi-task
Commitment to continuous personal and professional growth
Experience with Loan Origination Software (preferably Encompass by Ellie Mae) and MS Office tools

Help Desk Coordinator Resume Examples & Samples

Receives phone calls and emails from end users who are experiencing technical difficulties
Tickets all communications within our Enterprise Service Desk system. Provides level 1 troubleshooting and routes all issues that cannot be resolved to the appropriate team
Sets up and deploys new hardware, including Desktops, Laptops, and Blackberrys
Installs software and software upgrades via Remote desktop
Signs out of the phones and performs "hands on" technical tasks such as PC moves, Printer setup, video conferencing kickoffs, and assisting second level team with issue resolution
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards

Help Desk Coordinator Resume Examples & Samples

2-3 yrs of Help Desk operations
CompTIA A+ certification (Remote Support or IT Technician)
Microsoft Office Specialist certification (Access, Excel, Powerpoint, Outlook and Word)
Strong knowledge of customer service practices
Experience with call management systems
Possess strong computer literacy skills with an emphasis on hardware, software and Internet protocols
Willingness & ability to learn quickly
Articulate speech, presentation, and writing skills
Ability to interact w/ others in a calm, professional manner
Ability to adapt to a changing environment (e.g. new standards, processes, hardware, software applications)
Self-motivated w/ can do attitude
Ability to lead and multi-task in a dynamic organization

Help Desk Coordinator Resume Examples & Samples

Ensures that inquiries regarding policies and procedures on pre-awards processing and compliance are resolved, or brought to the attention of the appropriate person
Researches and gathers information on issues reported by the users of SPARCS
Maintains accurate records in Service Now (help desk management system)
Updates manuals and standard operating procedures where appropriate
Working with other campus departments to ensure continuity of service for all business applications and services
Train users on SPARCS and other supported business productivity applications including Office Suite of products, Share Point, etc
Provisioning (and de-provisioning) access to various business applications and resources on behalf of OSP/ORIC
Bachelor’s degree or equivalent in education and experience
At least 1 year of prior help desk/end user support experience required
Excellent written and verbal communication skills; analytical, reasoning, and problem solving abilities
Ability to interact effectively with campus community and external customers
Ability to maintain calm under pressure
Ability to work in a team environment. Experience with HTML, CSS and web-based tools preferred
May have to travel to campus or other locations
Experience with word processing, spreadsheets, database, and presentation software
Higher Education and research administration experience is preferred

Help Desk Coordinator PPG Access Resume Examples & Samples

Proven ability to provide remote application support to end users
Good grasp of IT/Software applications
Excellent customer service and relationship building skills
Passion for continuous improvement

Help Desk Coordinator Resume Examples & Samples

Receives assignments designed t expand practical experience in applying computer troubleshooting techniques and procedures
Uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with delated computer system software, and computer equipment
Researches routine user problem and solve them by modifying the existing system when the solutions follow dear precedents
Provides assistance in reviewing changes and updates procedures
Provides assistance in data base administration duties
Follows security procedures & regulations for processing/controlling classified material access
Serves as an assistant control point for processing requests for New User Accounts
Performs routine tasks to maintain computer equipment and their peripherals
Repairs hardware and software failures as needed in a timely manner to provide an efficient work environment
Researches routine user problems and solve them by modifying the existing system when the solutions follow clear precedents
Maintains inventory databases and maintenance logs
Performs a variety of duties requiring knowledge of the workflow, programs and procedures of the organization
Develops and manages on-boarding process for new employees to include assisting with user account requirements and providing initial login support
Provides guidance on the use an4 completion of required user access forms
Manages and maintains SSP Training Room
Manages Board of Director meet.ng setups and breakdowns

Help Desk Coordinator Resume Examples & Samples

Responds to telephone calls, email and help desk tickets for technical support of desktop systems, applications and telecommunications
Documents, tracks and monitors the problem to ensure a timely resolution
Troubleshoots and repairs hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers, etc
Identifies users requests/problems and provides accurate solutions to them
Process requests from users in a timely and efficient method
Maintains telephone equipment and conducts moves, adds and changes as necessary
Ability to troubleshoot and arrive at reasonable solution to problems
Skilled in use of computers and able to train others
Proficiency with Windows operating systems
Basic understanding of TCP/IP networks and network based printing
Excellent telephone skills are required

Temporary SF Help Desk Coordinator, Senior Resume Examples & Samples

Provides first point of contact support for Single Family via telephone, email or in-person
Responds to all customer inquiries in a timely, courteous and professional manner
Identify and escalate situations requiring urgent attention as needed
Tracks all reported problems/issues in HEAT Call Tracking system
Answers the most commonly asked questions for defined issues and problems
Act as first line analyst for service request tickets following established protocols
Creates, documents, and escalates issues and problems in accordance with ticketing standards and SLAs
Monitors ticket queues and provide service or escalation as necessary
Provides production support lead feedback on help desk trends
Creates "Helpful hints/Tips" communications based on help desk trends
Works with production support lead to understand upcoming changes
Five Years Residential Lending experience (Loan Officer, Processor, Funder, Set up) required
Excellent customer service, interpersonal skills and telephone etiquette
Must have excellent troubleshooting, business knowledge and technical skills to quickly and efficiently identify and rectify root cause of issues
Ability to learn and follow service standards and guidelines
Strong oral and written communication skills (technical and non-technical)
Ability to understand of the organization’s goals and objectives
Commitment to continuous personal and professional growth

Help Desk Coordinator Resume Examples & Samples

Provide accurate and complete descriptions of problems, inquiries and requests in a Help Ticketing system
Escalate unresolved incidents to development and IT teams according to established procedures
Provide administrative support and expertise for applications/systems related issues
Maintain accountability and ownership of issue/support tickets
Provide closed looped contact with end-users to verify final solution and determine satisfaction level
Research end-user problems to determine root cause
Produce and review documentation to assist the global support team in resolving related incidents
Work closely with the Level 1 Global Service Desk and Level 3 Application/Systems teams to provide training, documentation and assist with increasing first level resolution
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills
Maintain a high standard of business and ethical conduct with end-users, vendors and employees
Follow workplace operating and environmental, health and safety procedures and guidelines
Assist in process improvement initiatives
Perform related duties as assigned by management
Technical competency to work on large enterprise software
Appreciation for impacts of application problems on customer business processes
Knowledge of modifying configuration and user properties
Strong analytical, written, and verbal communication skills
Strong communication skills; must clearly be able to communicate business/technical issues, and resolutions to customers/clients, other departments and senior management
Must be able to work independently and make sound business decisions
Excellent initiative, work ethic and creativity
Ability to be flexible to the rapidly changing needs of the department and company
Experience developing, planning, and implementing short and long-range goals
Strong troubleshooting and time management skills
Positive and team-oriented attitude
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures

Help Desk Coordinator Resume Examples & Samples

Demonstrate the skills required to be the primary contact for IT related problems and issues for Bain employees
Possess the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
Consistently perform follow-up with users to ensure complete resolution and user satisfaction
Understand and use the ticketing system and inventory system to maintain accurate inventory database, repair log and activity log
Contribute to the TSG knowledge base resident in the HD+ ticketing system
Demonstrates the ability to proactively identify and complete TSG projects that add value to the department and/or our customers
Understand and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
Proficient with the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
Provide support for the varied Audio-Visual equipment in your local office and in the other offices across the local region (Projectors, Videoconference Units etc)
Proficient in the use of Active Directory and other Bain tools to create and manage user accounts and set permissions
Contribute to the development of best practices in the IT environment through experience sharing across the TSG staff in the other offices across the region and globally
Capable to coordinate off-site repairs with external vendors
Work with other TSG staff members on local regional and global teams to test new applications as well as system hardware and software upgrades
Able to lead end user training programs
Travel as required to support other Bain offices and off-site training sessions
Bachelor’s degree in Computer Science, Management Information Systems or related field
Local candidate's only No relocation
2+ years of desktop support experience (previous corporate experience is preferred)
Demonstrated ability to be empathetic with the IT end-user experience
Possess the aptitude or experience to provide proactive service to our customers
Demonstrates a results oriented approach to customer service
Demonstrated interest and aptitude in technology and technical issues with working knowledge of building laptops, configuration, and system support
Communicate well with customer and members of the team, display a confident and self-motivated approach
Strong time management and prioritization skills in a multi-tasking environment
Ability to work well in a team environment, support other members of the TSG team as they support our customers
Ability to be calm and think clearly under pressure
Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
Ability and Flexibility to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

Information Systems Help Desk Coordinator Resume Examples & Samples

Support end-users with IT-related problems in a responsive and service oriented manner
Setup, management, and maintenance of IT-related equipment
Assist the IT Manager with project work to grow the technology infrastructure of the organization
Maintain hardware and software maintenance agreements to ensure integrity of operations processes
Vendor Sourcing – Obtaining competitive quotations, Comparison statements, Negotiation, PO Creation, bill processing, while maintaining all records
Asset Documentation, Management & Procurement reports
Ensuring on time vendor payments
Inventory Management & Reports
Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way
An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal & negotiation skills
Organized, thorough, and has great attention to detail
Ability to install, configure, troubleshoot and support Windows clients
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Intermediate-Advanced knowledge of the Microsoft Office Suite
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services
Effective oral, electronic and written communication with all levels of the organization using top notch customer service
Does well with minimal “hands on” training and can pick up new skills quickly and can
“take the ball and run with it”
Can consistently follow protocol/ process and instructions
Vendor Management / IT Procurement Experience

Help Desk Coordinator Resume Examples & Samples

Manufacturing environment experience
Associate or Bachelor degree
Executive support experience
Knowledge of DOS, pre-Windows XP operating systems and older hardware components
Other IT training and/or Certifications

Help Desk Coordinator Resume Examples & Samples

Customer Service.Provide outstanding telephone, email and chat support to our internal and external end users; manage incident tickets
Technical Support. Provide quality, timely and accurate end to end support of any issues within functional area of responsibility; troubleshoot technical issues such as password resets through Active Directory, virtual drive mapping and mobile device support
Team Work & Creative Development. Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience

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