Help Desk Administrator Resume Samples

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C Turcotte

Camren

Turcotte

71065 Mosciski Hill

Dallas

+1 (555) 416 4030

71065 Mosciski Hill

Dallas

Phone

p +1 (555) 416 4030

Experience Experience

Los Angeles, CA

Help Desk Administrator

Los Angeles, CA

Ledner-Cronin

Los Angeles, CA

Help Desk Administrator

Assist Cybersecurity managers with maintaining the MTC Risk Management Framework (RMF) compliancy
Develop strategies and solutions associated with the project, and manage their implementation, optimising cost, schedule and performance activities
Work performed is generally basic to moderately complex processing, review, or other administrative based
Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system
Provide first line response for users requiring assistance with IT issues and problems
A good working knowledge of PC hardware and network
Assists in the development of training materials such as exercises and visual displays

Detroit, MI

Help Desk Administrator Specialist

Detroit, MI

Monahan Inc

Detroit, MI

Help Desk Administrator Specialist

Incumbent serves as the Primary Project Change Request (PCR) administrator for the FBI’s RSDU and Radio Coordination Unit (RCU), and other DOJ components (ATF, DEA, and USMS); this includes evaluating all requests for technical accuracy and completeness, revising the requests to incorporate the latest data, and tracking all PCRs that are submitted by the FBI field offices and all DOJ component locations from inception to completion
Incumbent serves as primary manager for the technical control center
Identifies, documents, and tracks all action items to completion and provides status
Supports the CM Manager with CM related tasks
Incumbent compiles task reports for FBI upper management on a daily/weekly basis
Incumbent serves as a liaison with other department level executives, OGA’s, private sector, and local government officials in all dealings with the FBI’s Shared Land Mobile Radio Network (SLMR network)
Incumbent administers the Configuration Management (CM) Plan

present

Houston, TX

Senior Help Desk Administrator

Houston, TX

Bogan LLC

present

Houston, TX

Senior Help Desk Administrator

present

Maintain, support, develop, and assist in process strategies
Create, maintain, and delete user accounts from various systems
Manage asset disposal and track hardware via ITAM processes
Provide on-site and remote client support
A passion for Microsoft (Windows OS, Exchange, AD, Office, Outlook, etc.) and Apple (OSX, iOS, Macbook Pro, Apple TV) technologies, including hardware and software applications
Assist in coaching help desk administrators
Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software rollouts; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling

Education Education

Bachelor’s Degree in Computer Science

Belmont University

Bachelor’s Degree in Computer Science

Skills Skills

Hardware installation and troubleshooting
Apple iMac, Mac mini, MacPro, MacBook and MacBook Pro
HP zSeries workstations
Monitors including HP DreamColor and Hyundai Stereo monitors
Wacom Intuos and Cintiq tablets
HP and Xerox printers, scanners, faxes
Operating system installation and configuration
CentOS; experience with FreeBSD is
Apple OS X
Windows 7; Windows server experience is

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9 Help Desk Administrator resume templates

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Help Desk Administrator Resume Examples & Samples

1 + years IT experience at a college help desk or for a small business
Experience administering computers in a multi-platform production environment is a plus
The Help Desk Administrator position requires the ability to service a wide range of technologies, including but not limited to
Hardware installation and troubleshooting

Help Desk Administrator Resume Examples & Samples

Accepting and resolving assigned Help Desk tickets
Creating Help Desk tickets
Account Creations
Installation, configuration, and troubleshoot all client software and hardware
IMAC – Installs, Moves, Adds and Changes
Create and/or maintain clear documentation regarding common issues and resolution
On-site visits for clubs will be required
Handle equipment shipments

Help Desk Administrator Resume Examples & Samples

Monitors including HP DreamColor and Hyundai Stereo monitors
Wacom Intuos and Cintiq tablets
CentOS; experience with FreeBSD is a plus
A proven technical aptitude, indicated on resume and supported by references
Ability to relate to and effectively communicate with all levels of employees

Help Desk Administrator Resume Examples & Samples

Answers and evaluates incoming telephone, voice mail, and e-mail requests from customer experiencing problems with hardware, software, networking, and other computer related technologies
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error
Determines whether problem is caused by hardware such as MFP or network change
Handles problem recognition, research, isolation, resolution and follow-up for routine customer problems, referring more complex problems to supervisor or technical staff
Log and tracks calls using problem management database, and maintains history records and related problem documentation
Assists in preparation of standard statistical reports, such as help desk incident reports
Assist in the writing and/or revision of user training manuals and procedures
Assists in the development of training materials such as exercises and visual displays
Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training
Installs personal computer, software, and MFP
Special projects or other duties may be assigned
College degree or trade school certification in a technical field preferred
1-2 years related desktop support experience
Experience using Microsoft Windows Operating system such as Microsoft Windows XP
Good understanding of core operating system technologies including installation and configuration; hardware components and their functions; and major desktop components and interfaces, and their functions
Good oral (especially telephonic) and written communication skills
Excellent customer service skills including an ability to follow-up to ensure closure of issues

Help Desk Administrator Resume Examples & Samples

Ability to work under time pressures while maintaining a customer service attitude
Experience in troubleshooting hardware, software and network connectivity issues
Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes
Self-motivated with attention to detail
Organizes workload, sets priorities and works within deadlines
Maintains confidentiality of information
Experience with ServiceNow ticketing system
Must have flexibility for working rotating on-call schedule and backfilling for peers when coverage is needed
Four years related experience

Help Desk Administrator Resume Examples & Samples

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
Knowledge of and the ability to implement application software within an organization in order to help end-users perform specific tasks (ex: accounting or graphic design)
Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures
Knowledge of and the ability to appropriately and efficiently resolve computer related issues received from employees within an organization
Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users
Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services
Knowledge of the processes involved in problem control, error control and the production of management information; the ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution
Knowledge of software, technologies and applications which allow people to interact with computers via a telephone, web or other electronic means

Windows / Linux Help Desk / Administrator Resume Examples & Samples

2+ years of experience with help desk support or systems administration
2+ years of experience with imaging, deploying, and troubleshooting desktop computers
Experience with updating and patching Windows desktop systems
Ability to document support tickets clearly, including details of the steps taken to resolve the issue and time spent
IAT Level 2 Certification, including Security+
Experience with supporting Windows Server 2008/12
Experience with supporting SQL Server 2008/12
Experience with configuring and updating network equipment
BA or BS degree in CS or IT
OS Certification, including Linux+ or Windows 7

Help Desk Administrator Resume Examples & Samples

Candidates must have a bachelor's degree or the equivalent in work experience
Three to five years of experience with system configuration/ support
Experience in connectivity, TCP/IP protocols, and performing basic protocol and network analysis
Knowledge of Symantec™ Backup Exec™/NetBackup™ data recovery systems
LAN/WAN network technologies experience
Capacity to troubleshoot, install, configure, and upgrade software
Knowledge in Ethernet and voice communications cabling termination required
Understanding of Microsoft Server and desktop operating systems
Capacity to technically support Windows operating systems to include XP, 7, Server 2003, 2008, and 2008 R2
Ability to install, maintain, and upgrade operating systems and applications for the Microsoft Advanced Server environments, including Windows 2003, 2008, and 2008 R2 Servers, Active Directory, DHCP, and DNS
Thai citizenship or permanent residency is required
You must be fluent in English and Thai

Help Desk Administrator Contractor Resume Examples & Samples

Resolving day-to-day issues
Experience with configuration of Outlook/Exchange
Able to solve Outlook configuration issues such as permissions, calendars sharing, emails and data migration
Troubleshoot network issues
Install, configure, and maintain network services, equipment and devices
Manage back-up and restore protocol
Oversee software and network security
Identifies, researches and resolves technical problems
Support Video Conferencing Telecom solutions and meetings
Support audio video equipment in all conference rooms
Administer the IP Office Phone System

Help Desk Administrator Specialist Resume Examples & Samples

Incumbent serves as the Primary Help Desk Administrator, managing LMR-NET user accounts in Active Directory and KMF server accounts on the LMR-NET KMF east and west servers
Incumbent reviews and processes new user access requests for the Radio Systems Development Unit (RSDU) database including evaluation of access requirements and corresponding with all FBI field office Telecommunication Managers and DOJ component representatives
Incumbent serves as the Primary Project Change Request (PCR) administrator for the FBI’s RSDU and Radio Coordination Unit (RCU), and other DOJ components (ATF, DEA, and USMS); this includes evaluating all requests for technical accuracy and completeness, revising the requests to incorporate the latest data, and tracking all PCRs that are submitted by the FBI field offices and all DOJ component locations from inception to completion
Incumbent provides technical evaluation and review of all RSDU Network Administrative Group’s procedures prior to equipment deployment to the FBI field offices and DOJ component locations
Incumbent provides technical evaluation and review of RSDU standardized forms and documents
Incumbent compiles task reports for FBI upper management on a daily/weekly basis
Incumbent coordinates all incoming visitor requests for Other Government Agencies (OGA) and Vendors ensuring all needed security clearances are passed and current; interfaces with facility security office to ensure VNF’s are processed in time for scheduled meetings
Incumbent serves as a liaison with other department level executives, OGA’s, private sector, and local government officials in all dealings with the FBI’s Shared Land Mobile Radio Network (SLMR network)
Incumbent is responsible for the accurate completion of logistics and equipment transfers to all DOJ component locations and FBI offices
Incumbent serves as an interagency coordination and consolidation point for multiple issues, including but not limited to
SLMR trouble ticketing system
Logistic questions
Contact information
Database requests and problems
Telephone and data circuit issues on a nationwide basis
Incumbent administers the Configuration Management (CM) Plan
Supports the CM Manager with CM related tasks
Generates and distributes agenda
Identifies, documents, and tracks all action items to completion and provides status
Attends meetings
Incumbent serves as primary manager for the technical control center
Drafts and sends all official correspondence to FBI and other DOJ components
Responds to incoming emails and notifies proper personnel
Manages distribution lists
Maintains group calendar
Schedules meetings
Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment
Must possess an active TOP SECRET security clearance; US Citizenship is required, due to the nature of the contract
Required skills include the ability to carry out approved error recovery procedures; excellent written and interpersonal communications skills; and the ability to work independently

Help Desk Administrator Resume Examples & Samples

Provide on-site and remote account administrative support to database user populations of multiple community organizations. This includes enabling access to databases; assisting users as they register their certifications, and troubleshooting problems as needed; troubleshooting and interpreting personnel security database records and maintaining familiarity with multiple community databases
Conduct user acceptance testing prior to software releases and fixes to existing software
Provide on-site and remote support to users of security portals that are operated at multiple classification levels
Conduct simple database/system queries and interpret results
Demonstrate a high level of customer service in all interactions with customers
Bachelors degree & 3 years experience or HS & 7 years related experience
Currently possess an active TS/SCI with polygraph
Ability to learn current Community Databases and portals access and certification procedures
Ability to use, and instruct others on the use of computer collaboration knowledge tools
Strong verbal and interpersonal communications skills as demonstrated through at least two (2) years of work experience in a dynamic, customer service oriented environment
Demonstrated experience in working on a team with emphasis on ability to collaborate
Minimum of two (2) years of demonstrated knowledge and experience of effectively working with MS Office Suite applications such as Word, Excel, PowerPoint, and Access or equivalent applications
General working knowledge of web based applications such as the Internet, Wide Area Networks, and Local Area Networks
Minimum of two years of experience working as a member of a high performing team in a fast-paced environment serving the needs of a diverse set of customers
Possess the ability to communicate effectively with both technical and non-technical personnel in support of the community Security Databases Program
Knowledge of the ODNI structure and mission and its relationship to the IC
Experience supporting ODNI or an IC agency

Help Desk Administrator Resume Examples & Samples

Provide first line response for users requiring assistance with IT issues and problems
Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system
Tracking issues to resolution and updating the internal knowledgebase
Knowledge of change management and risk management processes
Update daily status reports and shift handover reports
Act as a liaison between customers and technical escalation teams
Provide a single view to the organization for information technology related problems
Minimum 3 years’ experience in the computer industry
A good working knowledge of PC hardware and network
A good working knowledge of Microsoft Office systems
A good working knowledge of Microsoft Windows operating systems
Excellent oral and written communication skills and phone manner
Able to work in a team environment

Help Desk Administrator Resume Examples & Samples

Act as a single point of contact for phone calls and emails regarding client Portal and Applications
Receiving, logging and managing calls via telephone, email, and chat
Escalate unresolved calls to appropriate support team
Log all calls in the client’s ITSM System
Take ownership of customer problems and follow up on behalf of the customer and communicate progress in a timely manner
Maintain a high degree of customer service and adhere to all service management principles
Experienced with Active Directory - Creating user accounts, groups, reseting passwords, etc
Experience with public sector customer care
2 years previous IT Service Desk and/or Call Center experience
Incident Management experience required – Managing incidents including business expectations and communication

Senior Help Desk Administrator Resume Examples & Samples

Assist in coaching help desk administrators
Provide end user support on Windows, Mac, and future systems
Manage asset disposal and track hardware via ITAM processes
Provide on-site and remote client support
Lead quarterly hardware procurement and tech refresh needs
Create, maintain, and delete user accounts from various systems
Maintain, support, develop, and assist in process strategies
Maintain current desktops/laptops via push updates
Act as initial contact for issue escalation
Partner effectively with other IT members in remote sites
Strong, customer and team focused
3+ years Windows desktop support experience in a fast paced, results oriented corporate environment
Applicable certifications suggested (i.e. MCP, MCSE, A+, Network+, CCNA)
Strong interpersonal and communication skills
Experience with PC hardware repair
Strong organizational and time-management skills
Clear and adaptable written and verbal communication skills required
Flexible work habits, ability to prioritize planned and unplanned customer needs
Mature, team-centric work ethic
Strategic thinker with strong analytical troubleshooting skills
Ability to build rapport and elicit problem details from internal customers
High energy approach to work, yet ability to stay calm under pressure
Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software rollouts; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling
Special consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process
Understanding of networking principles
A passion for Microsoft (Windows OS, Exchange, AD, Office, Outlook, etc.) and Apple (OSX, iOS, Macbook Pro, Apple TV) technologies, including hardware and software applications
BS in CS, CIS or equivalent college degree
Industry standard certifications from, Microsoft, Apple, ITIL, or equivalent
Experience with Dell hardware, iPhone, Android, Tablets, Mac laptops and desktops
Experience with Dell KACE or other computer management tools
Experience with Google products for business (Gmail, Calendar, G-Suite, Drive)

Help Desk Administrator Resume Examples & Samples

Using excellent customer service and communication skills, provide highly responsive technical support and assistance to PNC employees
Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution
Manage ticket documentation and follow-up
Responsibilities are generally tactical in nature
Primary focus is on daily deliverables of routine and defined outputs
Works under direct supervision within a specific area
Work performed is generally basic to moderately complex processing, review, or other administrative based
Independent discretion or decision making is typically limited
Decisions made are normally within a prescribed framework of established boundaries for which the employees must not deviate
Maintains a positive and flexible approach toward changes that are introduced in the environment on a continuous basis

Tier, Help Desk Administrator Resume Examples & Samples

Responsible for the planning and managing the workflows of IT projects
Interact with customers to identify IT problems and troubleshoot expediently
Communicate job status information to all team members
Coordinate with external organizations, to include Tier-2 and Tier-3 organizations, to implement projects and solve IT issues
Promote best practices to enhance and improve organizational processes
Work with project managers and client systems team to implement IT capabilities
Be well organized, detail oriented, and have the ability to multitask and communicate clearly with team members and customers
Perform frequent lifting and moving of IT equipment weighing up to 25 pounds
Be able to perform duties in confined environments
Bachelor’s degree in computer science, computer engineering, information management, or equivalent IT degree (experience may be substituted in lieu of degree
IT customer support experience in an enterprise environment
Technical experience in one or more Information Systems
CompTIA Security+ certification

Help Desk Administrator Resume Examples & Samples

Provide Systems Administration Support to all MTC facilities in support of MTC operations, events and exercises. Support includes, but is not limited to: installing software, managing user accounts, backup and recovery operations, securing data/devices, image systems (NIPR/SIPR) and perform troubleshooting techniques
Assist Cybersecurity managers with maintaining the MTC Risk Management Framework (RMF) compliancy
Maintain Windows based workstations

Help Desk Administrator Resume Examples & Samples

Maintain and troubleshoot remote location hardware
Answer incoming calls for assistance with new requests or incidents
Install, maintain and troubleshoot off the shelf or company specific applications, including general usage assistance
Provide staff and users with assistance solving computer and user device related problems, such as malfunctions and program errors
Prioritizes multiple work requests appropriately to ensure on time completion of all assigned task
Provide new clinic location support as defined by supervisor
The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers
Ability to comply with ATI standards of operations
Ability to adhere to the Core Values of the Company
Perform other duties as assigned by management Non-Essential Functions
Document in hard copy and electronic form all system and PC parameters, configuration changes,
Maintain knowledge base by studying increasingly complex systems through reading manuals, periodicals, and technical reports and attending specialized training
Ability to cross-train peers as identified
Take care of packing and processing for IT shipments for assigned region and projects
Under general supervision of HD Supervisor, takes direction on advanced project execution
Train staff and users on an as-needed basis to work with computer systems and programs. Assist end users with installation, usage and troubleshooting personal communication devices (cellular phones, Smart Phones, etc.)

Help Desk Administrator Resume Examples & Samples

Bachelor’s degree in computer science or related field with government approval
Minimum 2 years’ experience in IT environment
Experience with C++, Java, visual basic and SQL familiarity
Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides
Experience providing technical help desk support to all end users and customers
Experience with Naval Disease Reporting System Internet (NDRSi), Electronic Deployment Health Assessment (eDHA), and Health Risk Assessment (HRA) preferred

Help Desk Administrator Resume Examples & Samples

To be the point of telephone contact for Helpdesk and IFM Employees
To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks
On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols
To report system and equipment faults to the appropriate personnel
Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of IFM

Help Desk Administrator Resume Examples & Samples

Ensure compliance with all Safety, Health and Environmental Regulations, Procedures and Plans
Anticipate and identify key issues affecting contract objectives and priorities
Undertake full responsibility for the P&L of the contract
Develop strategies and solutions associated with the project, and manage their implementation, optimising cost, schedule and performance activities
Manage project external relations with other organisations and contractors
Provide interface point for Client
Ensure that adequate resources are available for the work to be progressed in accordance with the programme
Manage the implementation of the Project Quality Assurance Programme for the Project
Manage the implementation of the Project MI for HR ensuring that all personnel are Suitably
Qualified and Experienced Personnel (SQEP) for the roles they are to undertake
Manage the implementation of Quality Plan for the Project
To ensure all work is undertaken within the job holder’s demonstrated level of competence
Undertake site measures in accordance with contract requirements
Ensure costs are correctly allocated to individual nominal codes
Prepare monthly cost and valuation forecasts and reports
Previous experience/qualifications in Microsoft applications such as Excel, Word, & PowerPoint
Good Verbal Communications Skills
Knowledge of CAFAM Help Desk System desirable

Help Desk Administrator Resume Examples & Samples

O 375+ CentOS Linux workstations (v6.5)
O 275+ Mac OS X workstations, laptops and servers (OS X 10.8, 10.10)
O 175+ Windows workstations and laptops (Windows 7)
O Maintaining the stability, functionality and performance of the Studio's desktop computer environment, including but not limited to
Troubleshooting authentication (Active Directory, NIS), network storage (NFS, CIFS) and network connectivity issues (TCPIP, DHCP, DNS)
Workstation security, including anti-virus reporting and remediation (Symantec End Point Protection)
Client data backup and restore (EMC Networker, Windows My Documents sync, OS X portable home)
Configuration and image management
Installing and troubleshooting integration issues with desktop and production applications
Patching network connections and digital telephones (switch to desktop)
Maintaining inventories of software (media and licenses), hardware, and printer toner
Maintaining printers and printer clients, including distributing printer toner; configuring and troubleshooting printers
Configuring and troubleshooting remote access
Training users in the proper use of applications and peripherals. Experience with Wacom tablets is a plus
Other projects, and duties as may be required or assigned
Minimum of an Associates degree in a related field and/or a combination of Education and experience that would be equitable to that level of professionalism, problem solving and analytical skills,
2 + year IT experience in a business or production environment. Specifically: Previous experience in customer support, computer operations, system administration, or a related area
Prior experience administering workstation technology in a multi-platform production environment is a plus
Hardware installation and component troubleshooting
HP monitors including HP DreamColor and Hyundai Stereo monitors
Nvidia and AJA graphics cards,
CentOS; experience with Fedora and BSD is a plus
Windows 7, Windows server experience is a plus
Application installation and configuration
Browser-based email clients; experience with Zimbra Productivity Suite is a plus
Microsoft and Apple business and productivity applications, including Office, Project, iWorks
Adobe Creative Suite
Video production and playback applications, including QuickTime Pro, Final Draft, Fluendo
A proven technical aptitude, indicated on resume and supported by technical references
Ability to relate to and effectively communicate professionally with all levels of employees

Help Desk Administrator Resume Examples & Samples

Receiving and logging inbound calls then passing the call to engineer
Updating customer portals
Monitoring and checking digital/automated worksheets
Site booking for engineer to attend and service
General helpdesk administration/supporting field supervisors and managers

Help Desk Administrator Resume Examples & Samples

Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
Logs and tracks all calls using ticket tracking system
Assists in software and hardware upgrades and new installations
Installs personal computers, software, and peripheral equipment
Performs installations and changes to user's workstations and assign requests to other technical staff member as needed
Assists in spyware and virus removal
Creates/maintains network accounts
Enters pertinent resolution information and procedures into knowledge base
Trains users on software and hardware on-site, as required
Maintains moderate level of proficiency in software and applications supported by IT
Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Universal American Corporate and department policies
And all other duties assigned by manager or supervisor
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
Organizational skills with the ability to handle multiple tasks and/or projects at one time
Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Company
Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization
Associate's degree or equivalent work experience preferred
Minimum one year of technical experience with supported operating systems and applications
Personal computer experience should include working with Microsoft Word, Excel, PowerPoint and Outlook at the intermediate level at a minimum

Help Desk Administrator Resume Examples & Samples

Provide system administration services
Track and manage all problem tickets via the Service Manager Solver group and escalates the issue to production when applicable
Maintain and generate monthly production report
Maintain the weekly status report statistics
Interact with the FBI customer on a daily basis
Interaction with FBI Upper Management
Interaction with FBI Field Office personnel
Manage account reactivations, creations, and updates
Prepare operating instructions
Compile documentation of program development
Analyze system capabilities to resolve questions of program intent
Output requirements
Input data acquisition
Programming techniques, and controls
Able to work with Java based web server application
BS Degree with 4 years’ experience working in IT field highly desired, or 3 years specialized experience
Ability to adapt to rapidly changing environment
Strong communications, writing and verbal skills
Prior experience working with Java based web server application
Prior experience with DOJ, FBI preferred
Flexibility in work approach

IT Help Desk Administrator Level Resume Examples & Samples

Proficient in general/widely used computer technologies and associated applications and/or products used by DoD Air Force Reserve Command/Air National Guard
Operating Systems in use: MS Windows 2012 and higher
Database Systems in use: MS SQL 2012 and higher
COTS in use: SharePoint 2013 (testing SP 2016), Visual Studio 2015, MS Team Foundation Server 2013
High School Graduate or Equivalent mandatory
Two year degree/certificate in computer science, IT or other similar field highly preferred but not required
Experience with IT Help Desk Support beyond basic/generalized duties preferred (required for Tier 3 candidates)
Experience in a Federal/Department of Defense (DoD) information technology environment preferred

Help Desk Administrator Resume Examples & Samples

Requires 1 year related work experience
Excellent speaking and written communication, strong interpersonal skills, strong customer service and relationship management skills, knowledge sharing, and quality assurance
Preferred skills: Remote computing, technical troubleshooting, help desk, PC hardware, PC software, server hardware, server software, application development tools, hand-held device software

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