Help Desk Administrator Job Description
Help desk administrator
provides ability to research the latest technological developments in the relevant operating systems to identify impact on organization operating systems and to anticipate changes.
Help Desk Administrator Duties & Responsibilities
To write an effective help desk administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included help desk administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Must be able to explain simple procedures in writing or verbally
Follow standard help desk procedures (New User, Terminate User, Application Access Request )
Knowledge of backup and recovery procedures
Knowledge of information technology security policies and procedures
Knowledge of agency network control procedures
Ability to assist in the configuration of computer networks
Knowledge of current trends, standards and procedures
Ability to evaluate new technology for compatibility with current system, processes and procedures
Support operation of Microsoft Desktop Operating Systems (Windows 7, 8), applications (Outlook, Office, Word, Excel, ..), mobile devices, and removal of malicious software
Active Directory maintenance, user creation and group administration, including MS Exchange attributes
Help Desk Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Help Desk Administrator
List any licenses or certifications required by the position: PKI, RSA, NCDA, CE, A+, IAT, ITIL, II, MS, MOS
Education for Help Desk Administrator
Typically a job would require a certain level of education.
Employers hiring for the help desk administrator job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Education, Military, Technical, Computer Science, Computer, Management, Administration, Associates, Information Systems, Computer Engineering
Skills for Help Desk Administrator
Desired skills for help desk administrator include:
Procedures
Ability to anticipate
Ability to appropriately and efficiently resolve computer related issues received from employees within an organization
Ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution
Ability to implement application software within an organization in order to help end-users perform specific tasks
Ability to leverage that information in creating customized customer solutions
Ability to manage the installation
Ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services
Ability to utilize these in order to deliver new
Configuration
Desired experience for help desk administrator includes:
Manage staff of three
Diagnose and resolve hardware/software issues in Las Vegas office with the helpdesk and systems teams
Monitor, troubleshoot & escalate when required, including Aspera, IIS/Web interfaces, Network Attached Storage
Building and deploying computer workstations and associated software packages
Maintain backup strategy
Working with computer workstation hardware and putting together computer workstations
Help Desk Administrator Examples
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Help Desk Administrator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of help desk administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for help desk administrator
- Creating user accounts and managing access control based on company policies
- Setting up work stations for new employees and providing IT introductory training
- Virus management
- Server maintenance and updates, including patch management, performance monitoring, and hardware maintenance
- Troubleshooting current Microsoft operating systems, server and workstation
- Providing support for organization’s network including LAN, WAN, and WLAN
- Providing support for phone messaging system, voicemail, and electronic fax
- Providing support after normal working hours when necessary
- Performing system backups and conduct tests for data restores
- Following documented processes
Qualifications for help desk administrator
- Possess a thorough understanding of principles of TCP/IP based networks
- Knowledge of computer workstation functionality and components
- Dedication, teamwork and professionalism
- The ability to handle high pressure situations and deal with ambiguity
- Possess a thorough understanding of consumer-level audio, video, and home theater equipment including the ability to hook up, manage, and tear down A/V equipment
- Reliable, and can be counted on to work all scheduled work days
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Help Desk Administrator Job Description
Job Description Example
Our company is hiring for a help desk administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for help desk administrator
- Provide on-site and remote account administrative support to database user populations of multiple community organizations
- Assists in collecting new requirements for development to meet customer’s needs
- Designs user interfaces and works with customers to test applications and assures software and systems quality and functionality
- On a daily basis, staff will be expected to make decisions regarding service delivery
- First point of contact for internal customers reaching out to IT to assist with all of their technology needs
- Respond to customer calls and inquires for assistance
- Install/troubleshoot client hardware/software (including Printers)
- Install/troubleshoot CISCO IP phone hardware/software
- Provision new customer accounts using Active Directory resources
- Positive interaction with customers, incidents are documented and resolved in a timely manner
Qualifications for help desk administrator
- Working experience with MS Windows Server operating systems, Active Directory, MS Sharepoint, and MS SQL are desirable
- A successful candidate will have excellent verbal and written communication, organizational skills, and the ability to multi-task
- It is imperative that the candidate has the ability to work with users of all ranges of knowledge and seniority ability to work independently
- Exceptional customer service orientation is required
- Must have the ability to introduce new technology
- Must possess an active TOP SECRET security clearance
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Help Desk Administrator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of help desk administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for help desk administrator
- Complete desk/office IT equipment moves
- Knowledge of the principles and practices of information technology
- Knowledge of the basic functions and operations of the agency
- Ability to maintain documentation and logs
- Ability to test new hardware and software
- Knowledge of agency and enterprise wide information technology systems
- Ability to test network components/applications
- Ability to determine function needs and system requirements
- Ability to stay abreast of technology changes and trends
- Ability to research current hardware/software technologies
Qualifications for help desk administrator
- Applicant must have strong IT background (e.g., Windows & Linux OS experience, Server Experience and Networking Experience) along with expertise in implementing software systems engineering process, including development, integration, and testing process is required
- Models and Simulations and MC C2 systems experience is desired, but not required
- Ability to document and update processes and perform tasks under deadlines
- Meet DoDI 8570.01, DoD 8570.01-M, and AR 25-2 Information Assurance Technical (IAT) baseline and computing environment (CE) certification requirements
- Mid-range application servers
- Windows desktop administration (i.e., Windows 7/8/10, MCP, MCSE, etc)
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Help Desk Administrator Job Description
Job Description Example
Our growing company is looking for a help desk administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for help desk administrator
- Ability to identify customer needs and determine solution
- Ability to research and make recommendations
- Ability to develop solutions based on analysis
- Ability to evaluate existing systems and understand their structure and component parts
- Ability to analyze data and test results
- Ability to evaluate operations for efficiency and effectiveness
- Interacts with all levels of personnel in a way that promotes respect, encourages cooperation and contributes to excellent performance
- Maintains a high level of technical job skills by attending and completing various seminars and training courses and reading appropriate literature
- Maintaining printers and printer clients, including distributing printer toner
- Managing incoming requests from employees at all levels for technical support
Qualifications for help desk administrator
- Account administration (Password resets, profile maintenance, user permissions, exchange e-mail issues, etc)
- Remote Desktop administration
- Understanding of networking technologies, cabling, patch-panels, IP subnetting, DHCP, encryption, and Virtual Private Networks
- VMWare/CITRIX applications in support of virtualization
- BMC Remedy ITSM system (or similar trouble ticket tracking system)
- COMSEC (handling, encryptors, DTDs)
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Help Desk Administrator Job Description
Job Description Example
Our company is growing rapidly and is looking for a help desk administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for help desk administrator
- Must be both able and willing to document problem/solutions in our knowledgebase to empower other team members
- Responsible to pioneer use of new Windows operating systems
- Must act with a sense of urgency and be willing to occasionally support users after normal working hours
- Advanced troubleshooting and resolution for technical issues related to computing hardware, operating system, application software, server, email, networking, backup utilities, antivirus, whole disk encryption and remote access
- Maintain and support the University IT Knowledgebase
- UNIX and Windows Systems Administration for server environment
- On-call, writing emergency communications, participating in after-hours maintenance and other duties as assigned
- Assist Physical Security Manager with access control
- Test and deploy system updates
- Troubleshoot computer hardware, software or network issues
Qualifications for help desk administrator
- At least three years of experience in the area of videoconferencing and audio-visual support is required
- Knowledge of Polycom video-conferencing systems and equipment is preferred
- Knowledge of BlueJeans videoconferencing
- Applicable certifications suggested
- Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control
- A passion for Microsoft (Windows OS, Exchange, AD, Office, Outlook, ) and Apple (OSX, iOS, Macbook Pro, Apple TV) technologies, including hardware and software applications