Help Desk Agent Resume Samples

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Z Pagac

Zane

Pagac

41151 Jennifer Parkway

Philadelphia

+1 (555) 623 8973

41151 Jennifer Parkway

Philadelphia

Phone

p +1 (555) 623 8973

Experience Experience

San Francisco, CA

Help Desk Agent

San Francisco, CA

Gutmann LLC

San Francisco, CA

Help Desk Agent

Provide consistent high quality customer service to both internal and external customers that meet or exceeds standards
Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues
Handling password reset requests and responding to email promptly
Diagnosing, evaluating, and prioritizing requests for assistance from team members experiencing problems with hardware, application software, Windows operating systems, networking, and other computer related issues
Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution
Research, resolve, and follow-up on routine team member problems
Other duties as assigned or requested

Philadelphia, PA

Software Help Desk Agent

Philadelphia, PA

Lind-Dicki

Philadelphia, PA

Software Help Desk Agent

Administer accounts on Intranet sites providing users with access
Utilize shareware programs to remotely connect to a caller’s PC to assist with making repairs and updates
Utilizes internal systems such as MBA, Windows OS and Hardware, AS400, Web, Customer Relationship Management,
Utilizes internal systems such as MBA, Windows OS and Hardware, AS400, Web, Customer Relationship Management, and
Test MBA Software in advance of new version updates
Diagnose and resolve issues over the phone
Represent Mac Tools in a professional and courteous manner through quality phone conversation and written correspondence

present

Los Angeles, CA

Associate IT Help Desk Agent

Los Angeles, CA

Cartwright Inc

present

Los Angeles, CA

Associate IT Help Desk Agent

present

Make sound business decisions, under direction by following documented procedures
Adoption Assistance
Workplace Flexibility
Collaborative work spaces
Work well in a team environment
Interact with customers and co-workers to diagnose and resolve problems
Career development, programs and classes

Education Education

Associate’s Degree in Supervision

University of Memphis

Associate’s Degree in Supervision

Skills Skills

Provide consistent high quality customer service to both internal and external customers that meet or exceeds standards
Some knowledge of Active Directory concepts and administration
Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
Some knowledge of Windows server operating systems mainly Server 2008 R2
Able to maintain a flexible schedule, including evenings and Saturdays
Experience with setup, configuration, imaging, and troubleshooting of desktop/notebook hardware and software
Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution
Other duties as assigned or requested
Technical Experience Desired, ITIL v3 Experience
Above Level 3 Classification

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Nhss-help Desk Agent Resume Examples & Samples

Provide functions related to network account administration and technical support for information technology services such as computing, electronic commerce, telecommunications, voice and application services
Record, process and resolve when possible customer service requests including service orders, user registration, service problems, etc
Provide user assistance, resolving service requests. Monitor the completion of service requests and provide customer follow-up
Compile and issue customer communications including service change notices, problem status, etc. Provide routine account administration for multiple operating systems and applications
Maintain a variety of business data, providing associated information and producing reports
Identify and act upon opportunities for improvement in customer service delivery
Requires sound technical knowledge to understand the fundamentals of standard computer operating systems and associated applications
Requires a detailed understanding of customer service and user support to carry out preliminary diagnosis, trouble-shoot and resolve problems
Requires a sound knowledge of English and good oral and written communication skills to communicate effectively with customers and others required to assist in the resolution of their problems and to prepare and distribute client communications
Requires knowledge of business, office practices and reporting requirements to understand the functions of the information technology systems and how the products perform for the customer
This knowledge is considered to be normally acquired through a Grade XII education, plus up to two years of concentrated study in information technology in a Community College, private information technology college, or a similar level of education
Requires experience to be familiar with the fundamentals of sound customer service in a help desk environment
Requires experience to diagnose problems and determine the appropriate groups or individual to escalate the issue to
Requires experience to have sound technical knowledge to provide support to users of the supported versions of Microsoft Windows Operating Systems (e.g. XP & O2007) and the interface with applications that run on Windows

Help Desk Agent Resume Examples & Samples

Provide consistent high quality customer service to both internal and external customers that meet or exceeds standards
Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues
Handling password reset requests and responding to email promptly
Diagnosing, evaluating, and prioritizing requests for assistance from team members experiencing problems with hardware, application software, Windows operating systems, networking, and other computer related issues
Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution
Dispatch field service resources as needed for hardware repairs
Research, resolve, and follow-up on routine team member problems
Able to maintain a flexible schedule, including evenings and Saturdays
Either working experience in a technical support role or a technical degree
Knowledge in Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
Extensive troubleshooting knowledge of Internet Explorer
Understanding of LAN/WAN, Windows user environment and printer configurations
Troubleshooting software and hardware issues on desktops, laptops and peripherals
Previous customer service experience a plus
Experience with Remedy help desk ticketing system and other Windows based software a plus
ITIL certification is a plus

Tier Help Desk Agent Resume Examples & Samples

1-2 years of helpdesk / call center experience
1-2 years of experience working with help desk ticketing tools. Service Now experience preferred
Ability to troubleshoot common Windows XP and Windows 7 related issues
Basic understanding of the Microsoft Office Suite 2003-2013

Help Desk Agent Resume Examples & Samples

Windows XP
Windows 8
AMP Remedy
Service Center (Peregrine)
Avaya CMS
Email
Voice

Help Desk Agent Resume Examples & Samples

Evaluate customer reported problems, determine the appropriate external department or affiliate who can resolve the issue, and arrange for a resolution through the Remedy CS Helpdesk Tool or via email
Escalate issues to the appropriate individual(s) based on priority and escalation procedures in an effective and timely manner
Organize, record, and track each ticket in the appropriate database
Prioritize work load based on the severity of issue and end user needs

Help Desk Agent Resume Examples & Samples

Minimum 1 year (Service Desk, Call Center, IT Help Desk )
Technical Experience Desired, ITIL v3 Experience
Mobile Device Knowledge

Software Help Desk Agent Resume Examples & Samples

Answers on average 40 inbound calls per day
Utilizes internal systems such as MBA, Windows OS and Hardware, AS400, Web, Customer Relationship Management,
Advanced experience working with all Windows operating systems and PC Hardware
Experience with proprietary software or demonstrated ability to learn software applications
Experience with SQL Management Studio; Windows 98, 2000, XP, 7, 8, 10, and Vista; Remote PC sharing and control required
Experience with Salesforce.com or another CRM Program is preferred
Favorable attendance record from previous employers
Strong customer service skills – phone and written
Superior follow-up skills
Strong attention to detail and quality orientation

Help Desk Agent Resume Examples & Samples

Experience with setup, configuration, imaging, and troubleshooting of desktop/notebook hardware and software
Experience with Windows 7 desktops and notebooks in a networked environment
Experience using and supporting Microsoft Office 2010/2013 (Word, Excel, PowerPoint, etc.)
Experience supporting Outlook 2010/2013 in a Microsoft Exchange environment
Experience supporting remote users
Experience working on Dell desktops/notebook computers
Some knowledge of Windows server operating systems mainly Server 2008 R2
Some knowledge of Active Directory concepts and administration

Associate IT Help Desk Agent Resume Examples & Samples

Act as a single point of contact for resolution of technology-related issues
Document customer requests in call tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and mid-range operations
Interact with customers and co-workers to diagnose and resolve problems
Support feature, functionality, and usage of specific application
Troubleshoot basic software and hardware problems
Provide Level 1 technical support of low complexity
Make sound business decisions, under direction by following documented procedures
Associate degree in Computer Science or related field or an equivalent combination of education and work experience
Minimum 1+ year experience in end user computing and network-based PC/workstation applications
Basic knowledge of Windows Operating Systems
Good problem solving skills and decision making ability
Ability to learn and apply technical information in a fast-paced, demanding work environment
Effective listening skills, attention to detail, organized and self motivated

Help Desk Agent Resume Examples & Samples

This position provides support for Customer Service Engineers (CSE), Customers, and our Value Chain Partners
The role ensures field and Support Centre staff has proper access to all resources necessary allowing us to meet the Level of Service required to satisfy Customers needs in a timely manner
Resourcing parts in a critical, cost efficient manner with minimal turnaround time via phone and Email
Support with follow-up to orders through utilization of value chain partners to obtain delivery status. Support with any additional miscellaneous questions and/or requests to ensure a high level of customer focus as it relates to parts/supplies, equipment and Service
Communicate and cooperate with team members to ensure full ownership of every call is resolved effectively and productively
Support customers that fall insure communicated to customers
After Hours support and key focal for working with the CSE during the after-hours period to issue a temporary license string to allow the customer to function for a 10 day period until a full license is generated
Adhering to security guidelines when issuing the License String, ensuring the customer is on a maintenance agreement, and verifying licensing features
Ensuring the license addendum is signed and the customer has agreed to the terms and conditions before a license string is issued. US Installs
Support to all value chain partners , Field Managers etc on miscellaneous machine install related functions.Search Jobs US

Help Desk Agent Resume Examples & Samples

Attends training sessions and assists in cross training in order to acquire and maintain knowledge of relevant software, hardware, product offerings and support policies at the PC Help Desk
Associate's degree or equivalent from two-year college or technical school and one year related experience; or equivalent combination of education and experience
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 60 pounds. The noise level in the work environment is usually moderate

Help Desk Agent Resume Examples & Samples

Be knowledgeable of resource materials in order to provide information on client inquires
Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
Use courtesy, tact and discretion in all communications with customers
Assist customers with device set up and device education
Provide customer with logical trouble shooting to resolve operation issues
Use knowledge based system and other tools to deliver technical support solutions
Report, track, and escalate issues through appropriate channels in a timely manner
2+ years of customer service experience required
2+ years of technical support for web, tablet and/or mobile applications (preferred)

IT Help Desk Agent Resume Examples & Samples

Active Directory / Windows Server 2012 R2
Linux operating systems
Android and iOS devices
Manages user accounts, provides permissions/email account sharing, and creates/deletes shared server folders
Troubleshoots and resolves end user problems
Participates in testing software or new process flow

Software Help Desk Agent Resume Examples & Samples

Answers on average 25 inbound calls per day
Demonstrates strong customer service skills while on the phone
Represent Mac Tools in a professional and courteous manner through quality phone conversation and written correspondence
Utilizes internal systems such as MBA, Windows OS and Hardware, AS400, Web, Customer Relationship Management, and
Experience with; Windows, XP, 7, 8, 10, and Vista; Microsoft Office

Help Desk Agent Needed Resume Examples & Samples

2 years of previous help desk experience
Medical, Vision, and Dental insurance options
Paid holidays

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