Hotel Front Desk Agent Resume Samples
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Hotel Front Desk Agent Resume Samples
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VM
V MacGyver
Velda
MacGyver
623 Nitzsche Motorway
Houston
TX
+1 (555) 455 7807
623 Nitzsche Motorway
Houston
TX
Phone
p
+1 (555) 455 7807
Experience
Experience
Dallas, TX
Hotel Front Desk Agent
Dallas, TX
Sanford, Hane and Shanahan
Dallas, TX
Hotel Front Desk Agent
- Maintain an up to date working knowledge of all Zia Park amenities as well as any special events
- Adhere to established department and property policies and procedures
- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
- Uses time efficiently and effectively to manage priorities
- Other duties as assigned by management
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Keep working area behind the front desk and PBX clean and clear of debris and clutter
Boston, MA
Hotel Front Desk Agent
Boston, MA
McClure-Maggio
Boston, MA
Hotel Front Desk Agent
- Perform simple bookkeeping activities, such as balancing cash accounts
- Maintain a neat and clean work station
- Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
- Compute bills, collect payments, and make change for guests
- Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
- Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
- When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
present
Philadelphia, PA
Overnight Hotel Front Desk Agent
Philadelphia, PA
Jacobson, Thiel and Marvin
present
Philadelphia, PA
Overnight Hotel Front Desk Agent
present
- Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests
- Interact with Hotel Sales Manager on bookings
- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
- Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
- Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Greet and assist all guests entering or leaving the hotel
Education
Education
University of Pittsburgh
Skills
Skills
- Knowledge of basic accounting and city attractions
- Ability to deal professionally, courteously and tactfully with the public and coworkers
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to make change quickly and accurately
- Demonstrated accurate cash handling knowledge and experience
- Excellent telephone skills particularly related to customer service and sales
- Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Basic math skills such as adding, subtracting, fractions, decimals, percentages etc
7 Hotel Front Desk Agent resume templates
Read our complete resume writing guides
1
Hotel Front Desk Agent Resume Examples & Samples
- Demonstrated accurate cash handling knowledge and experience
- English language fluency
- Business writing acumen to originate and respond to correspondence
- Valid California Non-commercial Class driver’s license
2
Hotel Front Desk Agent Resume Examples & Samples
- High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting
- Minimum Knowledge, Skills and Abilities Required
- Certificates and Licenses Required
3
Hotel Front Desk Agent Resume Examples & Samples
- Greet customers immediately with a smile and sincere welcome. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Provide accurate information pertaining to outlet hours and local attractions
- Quickly check guests in/out and arrange for transportation if needed
- Verify and input credit cards for authorization using electronic acceptance methods
- Post charges to guest folios
- Prepare reports for Day Audit in accounting department
- Act as liaison between guest and security, guest services, engineering and other departments
- Summon guest services for assistance to escort guests to their rooms
- Operate fax machine and/or photo copier to send, receive, and copy
- File room registrations
4
Hotel Front Desk Agent Resume Examples & Samples
- Sell, register, and assign rooms to guests
- Promote hotel facilities and services
- Knowledge of basic accounting and city attractions
- Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
5
Hotel Front Desk Agent Resume Examples & Samples
- Adhere to guest service requirement listed above
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
- Operate a multi-line PBX system in an efficient and timely manner
- Remain updated and knowledgeable of all phone extensions and managers
- Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile
- Organize and deliver incoming mail and messages
- Complete shift checklist and submit to designate supervisor
- Handle, resolve, log and communicate guest complaints
- Follow and maintain proper credit procedures for all Ameristar guests. Any exceptions to credit procedures must obtain management approval
- Answer inquiries pertaining to hotel services, shopping, dining and travel directions
- Be knowledgeable of property events and phone extensions
- Maintain updated room availability and guest accounts, manually or by computer. Perform room availability “call around’s” to competitors
- Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests
- Responsible for the confidentiality and security of guest information within the system
- Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events
- Keep working area behind the front desk and PBX clean and clear of debris and clutter
- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
- Proficient in Box Office Ticketing system
- Proficient in LMS system
- Proficient in Concierge Program
- Effective in communication to all departments including efficiency in radio communication
- Familiar with safe handling of cleaning product, equipment and supplies
- Able to work flexible hours including evenings, weekends, holidays
- Effective communication with supervisor
- Uses time efficiently and effectively to manage priorities
- Deals with simple and complex concepts effectively
- Ability to identify circumstances or incidents that require the notification and/or approval of others
- Professional, personable manner, able to perform various duties at once
- Ability to effectively work independently and as part of a team
- Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
- Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task
- Ability to work at a fast pace with a sense of urgency
- Outgoing personality and demonstrate friendliness and enthusiasm
6
Overnight Hotel Front Desk Agent Resume Examples & Samples
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Assist other departments, if necessary
7
Hotel Front Desk Agent Resume Examples & Samples
- Ability to deliver exceptional guest service at all times
- Communicate with all departments regarding in house VIPs and any special needs
- Maintain an up to date working knowledge of all Zia Park amenities as well as any special events
- Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
- Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Be knowledgeable of all emergency procedures and company policies
- This person must have good communication skills as well as the ability to lift, pull and push a moderate weight
- Responsible for taking reservations and accurately inputting into the computer system
- Answer inquiries of room rates, outlets and room locations
- Interact with Hotel Sales Manager on bookings
- Keep up to date with knowledge of phone system
- Handle all guests’ special requests in a professional manner
- Complete all necessary projects by the assigned times. Complete documents as directed and to specifications
- Greets, registers, and assign rooms to guest
- Stock items in the retail shop
- Tender items for sale in the retail shop
- Maintain a neat and clean work station
- Six months related experience and/or training preferred; or equivalent combination of education and experience
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Must be able to read and write in English and have good verbal communicating skills
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions
- Exposure to unrestricted second-hand smoke in guest areas
8
Hotel Front Desk Agent Resume Examples & Samples
- Greet, register, and assign rooms to guests of the hotel
- Keep records of room availability and guests' accounts using hotel computer systems
- Transmit and receive messages, using telephones or telephone switchboards
- Follow and complete items on Guest Services AM/PM checklist
- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
- Explain proper use of keys system and insures the guests satisfaction with their room
- Audit current registration cards to computerized information
- Minimum of six months related experience and/or training; or equivalent combination of education and experience
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
