Front Desk Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the front desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Y Williamson

Yasmeen

Williamson

871 Rick Mountain

Houston

+1 (555) 280 0160

871 Rick Mountain

Houston

Phone

p +1 (555) 280 0160

Experience Experience

Dallas, TX

Front Desk

Dallas, TX

Ferry-Koepp

Dallas, TX

Front Desk

Initiates preparation of Management Reports and notices and submit for the Team Manager and the General Manager review/approval
Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the General Manager
Ensure all safety precautions are followed while performing the work
Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
Provides front desk and phone assistance for all visitors and/or callers
Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage
Helps Property Manager with any special requests, i.e. administrative work, mailings, etc

Phoenix, AZ

Hotel Front Desk Clerk

Phoenix, AZ

Schiller-Sawayn

Phoenix, AZ

Hotel Front Desk Clerk

Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
Perform duties in a safe manner; report any potential safety hazards to management staff
Assist guests with general services such as check cashing, making change, and answering any general questions
Perform simple bookkeeping activities, such as balancing cash accounts
Greet and assist all guests entering or leaving the hotel
Computes bill, collects payment, and makes change for guests
Open and close shift and make cash drops

present

New York, NY

Front Desk & Pbx Clerk

New York, NY

Ondricka, Powlowski and Orn

present

New York, NY

Front Desk & Pbx Clerk

present

Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
Provide embossed card to members
Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service
Compute bills, collect payments, and make changes accurately for the guests
Make and confirm room reservations for guests
Establishes and maintains positive customer contact in all VIP interactions, at the front desk and on the telephone

Education Education

Bachelor’s Degree in Hotel Management

Quinnipiac University

Bachelor’s Degree in Hotel Management

Skills Skills

On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays
Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately
Administer all front office and facility operation duties. These responsibilities include but are not limited to: customer service, vendor assistance/oversight, new resident check in processes and clerical activities
Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
Ability to use basic office equipment including Fax, copier, printers
Ability to learn and possess knowledge of multi-building operations

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Front Desk Lead the Seasons Resume Examples & Samples

Checking guests and owners in and out, coordinating housekeeping and maintenance reports
Maintaining cash drawer and posting payments and charges as needed
Answering phones in a prompt and courteous manner
Maintaining security system-issuing parking passes and proxy card access
Assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
Conduct arrival inspections for rental units to ensure unit is clean and all aspects of the unit are fully functional
Conduct departure inspections to ensure there is no damage, all lights are out, thermostats are adjusted, windows and doors are secure and locked
Delivering packages and performing other concierge duties relating to guest comfort and convenience
Be able to effectively and diplomatically communicate by email and phone with owners, guest and staff
Create and submit maintenance work orders when issues are discovered and follow-up
Assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals
Supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
Assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity
Insure brand standards for service, communication, grooming and training are met for Beaver Creek Resort Properties
Communicate between departments to foster teamwork - maintenance, housekeeping, reservations/sales
Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Assistant Property Manager and Property Manager
Maintain accurate and adequate inventories of front office supplies
Other duties and projects as assigned
Fluent in English - required
Able to work weekends and holidays - required
Able to lift and carry 50lbs - required
Able to stand and walk for up to 5 hours at a time without sitting - required
Must have the ability to work with limited supervision - required
College Degree or equivalent - preferred
MS Office, Act & PMS (LMS) System Knowledge - preferred
Valid US Driver's License - preferred
Previous work experience in the hospitality industry - preferred
At least 1 year of previous supervisory experience - preferred
Bilingual in English and Spanish - preferred

Front Desk Nights Resume Examples & Samples

Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
High School Diploma Required, Bachelors Degree - preferred
Able to communicate verbally and written in English - required
Willing to work overnight shift, holidays, and weekends - required

Front Desk Agent Village Resume Examples & Samples

Ensure standard of the day are posted and adhered to
High school diploma
College degree preferred
At least 2 years previous customer service preferred, hotel experience preferred
CO Drivers License preferred, satisfactory driving record preferred
Able to communicate verbally and written in English - required
Willing to work overnight shift, holidays and weekends – required
Microsoft Office and LMS knowledge preferred
Find out more about Vail Resorts Recruitment and “like” our page on Facebook
Find out more about Breckenridge Resort
Find out more about the town of Breckenridge, CO
Find out more about our Company Policies

Front Desk Phone Operator Resume Examples & Samples

Working knowledge of billing, accounts payable, general ledger as needed
Accurate data entry skills
Ability to balance numbers
Customer/client orientation
Support multiple business units simultaneously
2+ years of general accounting clerical work experience
Demonstrated customer service
Strong organizational skills
Proficient in billing systems as needed
Basic excel skills
Excellent data entry skills
Excellent communication and interpersonal skills to work with internal and external customers

Front Desk / Reservation Agent Resume Examples & Samples

Book lodging reservations into AS400 computer system
Post guest charges and payments. Issue tickets and vouchers
Communicate with other departments as required

Front Desk Lead-doubletree by Hilton Resume Examples & Samples

To assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
Responding to SALT and Guest assistance feedback
Insure brand standards for service, communication, grooming and training are met for DoubleTree by Hilton and Vial Resorts
Other duties as assigned; including but not limited to Night Audit, general accounting, and inventory ordering and controls
Valid Colorado Driver's License - Required
High school diploma or equivalent - Required
At least 2 years guest service experience
Strong telephone skills and etiquette - Required
Must be able to stand for more than 2 hours at a time without sitting
Fluency in English required
Flexible schedule required - Including weekends, evenings, and holidays
Proficiency with property management systems (SMS, PMS, LMS)
Previous Supervisory experience
Previous experience with Hilton
College Degree

Overnight Front Desk / Reservation Agent Resume Examples & Samples

Maintain complete informational knowledge of Northstar and the surrounding area
Run certain closing reports
All other duties as assigned

Front Desk Liason Resume Examples & Samples

Some vocational training up to 1 year desired
6 months similar work experience
Proficient in Microsoft Outlook and Microsoft Office Suite
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The ability to identify and understand the speech of another person
The ability to listen to and understand information and ideas presented through spoken words and sentences
The ability to speak clearly so others can understand you. Talking to others to convey information effectively
The ability to communicate information and ideas in speaking so others will understand
Understanding written sentences and paragraphs in work related documents
Communicating effectively in writing as appropriate for the needs of the audience
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Being aware of others' reactions and understanding why they react as they do
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Managing one's own time and be mindful of the time of others
Understanding the implications of new information for both current and future problem-solving and decision-making
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Front Desk-disney s Hilton Head Island Resort Resume Examples & Samples

A good understanding of computers is required for this position
A drivers license is required
Full availability for any shift, any day of the week, including nights. weekends and holidays is required

Front Desk-club Opener Resume Examples & Samples

Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Communicate special events to members and guests
Facilitate all member requests or forward to a manager
Understand and follow all policies, procedures and standards
Schedule member services: massage, court sports, rockwall, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Assist in all projects as delegated by club management
Above position may report to the Assistant Manager or Assistant General Manager where applicable
Follow all policies and procedures in Employee Handbook
Proficient reading and writing skills

Front Desk Resume Examples & Samples

Answering phones and routing calls
Greeting members and guests
Opening and closing the club
Addressing and rectifying member concerns
Charging for miscellaneous purchases and fees
Manning the front desk and reception area during specifies shifts
Notating customer call and actions to customer accounts
Understanding an accurately using X3 Sports software
Providing exceptional customer service

Front Desk & Member Services Team Member Days Resume Examples & Samples

Greet and service members in a friendly and professional manner
Attentively and promptly respond to member needs
Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account
Enter sales transactions for members, including program, service and product payments
Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments

Front Desk / Member Services Resume Examples & Samples

Greeting and assisting Beaver Creek Club members, their guests and families
Strive to acknowledge members and family members by name
Phone reception/answering all calls and directing to appropriate staff. Maintaining pertinent knowledge of all Club programs, activities and schedules in order to pass information directly to members
Explaining procedures, interpreting and applying club rules and regulations. Ask manager to get involved when necessary
Using and updating database, club records, and correspondence
Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s member requests for reservations
Administer reciprocity program for reservation requests at Game Creek Club and Zach’s Cabin
Support the daily operations of The Beaver Creek Club
Responsible for operating RPOS and pass management systems
Daily lift ticket sales
Assist with bussing and cleaning of all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
Promoting and Assist the Coordination of Club functions
Theme parties such as the annual Holiday Gold Party, Valentines Day, Super Bowl, etc
Special activities such as ski days at Vail, Snowshoe Dinners at Allie’s, etc
Weekly events such as Ladies/Men’s days, Tour de Beav, snowshoe lunches, etc
Enthusiastically Selling and Coordination of outside activities
Providing information and contacts for other Vail Valley activities (snowmobiles, sled rides, etc.)
Vilar Center performances
Dinner reservations (Vail Valley restaurants)
Daily revenue accounting, cash bank responsibility
Maintaining a high profile among club members, while understanding and enforcing the Rules and Regulations of the BC Club
Understanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media
Previous experience is desired in working directly with very high profile, sophisticated individuals. Very demanding personalities will be encountered where extraordinary restraint and accommodation is required
An enthusiastic, animated, outgoing personality is also required
Effective, knowledgeable, communication skills must be at a high level
A general working knowledge of the Vail and Beaver Creek Resorts, as well as a personal, genuine interest in the culture, and sport of skiing, and related year ‘round, mountain resort activities
Word processing skills in Microsoft Word, Excel, ACT Data Base desired and Resort Point of Sale systems are required
Be able to participate, enthusiastically in club activities ranging from skiing, to assisting in organizing on mountain activities, to hosting exclusive club social functions
Requires standing for long periods of time, extended phone use and typing on various Windows Programs and Resort POS Systems*Primarily interactive with ticket sales personnel, ski school admin, skier services staff, Beano's and Allies Cabin reservations personnel

Front Desk-full / , Walt Disney World Resume Examples & Samples

Qualifications also include an ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties
Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week
Full-Time roles require full availability for any shift, any day, including nights, weekends, and holidays
Bilingual preferred
Previous front desk and resort experience
Previous cash handling experience
Comfortable using complex computer programs

Front Desk Lead-winter Seasonal Resume Examples & Samples

Help train new team memebers at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor
Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon
Fulfill and troubleshoot lift ticket orders for lodging guests

Front Desk Team Lead Resume Examples & Samples

Five years or greater of front desk reception and administrative experience at a professional services accounting or consulting firm
Experience as a performance manager and coaching and developing teams
College coursework in office or business administration or equivalent experience required. Associates Degree preferred in business administration, organizational development, finance, accounting or related field
Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Expertise in Visio and SharePoint is preferred
Strong people services skills with focus on team building, performance management and recognition
Experience with change management, organizational effectiveness and requirements gathering
Ability to build professional and respectful working relationships at all levels, internal and/or external to the organization and the ability to respond to client service issues in a courteous and professional manner. Capacity to deal effectively and credibly with upper management
Work well independently and in a team with positive attitude, professional presence and exceptional customer service
Demonstrate openness to new challenges and opportunities and continuous learning
High energy level with ability to multi-task while balancing and prioritizing project work with daily responsibilities
Detail oriented with good organizational, time management and analytical skills
Ability to understand and strictly adhere to the quality standards and procedures established by Crowe Horwath, including brand standards and guidelines
Ability to lift 30 lbs, some walking, standing and bending involved
Flexible to travel based on need whether associated with learning/CPE, quarterly meetings, etc

Front Desk / Guest Service Guest Resume Examples & Samples

Provididng baggage handling
Checking buildings
Must have a High School diploma or equivalent - required
Possess a Valid U.S. Drivers License - required
Resume - required
In-person interview - preferred
Microsoft Office knowledge and basic computer skills - preferred

Front Desk-jenny Lake Lodge Resume Examples & Samples

Accumulating and balancing the daily revenue for Grand Teton Lodge Company
Performing front desk, Hotel Operator (PBX), and cashiering functions on the graveyard shift
Being on hand to provide basic guest services, checking guests in and out, delivery of room amenities when needed, and answering all guest inquiries
Post food, beverage and miscellaneous charges to guests account
Balancing room charges from Food & Beverage and retail outlets to charges posted in the front office system
Verifying accuracy of room status and rate reports
Previous Night Audit and/or Front Desk Experience
Visual One or other property management system experience
Accounting/Finance background
Ability to correctly handle credit cards and cash and balance daily

Front Desk Lead-summer Seasonal Resume Examples & Samples

Up-sell rooms when possible to maximize lodging revenue
At the discretion of the Front Desk Manager, help train new team members
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services

Front Desk Resume Examples & Samples

Greet Guests proactively, exhibiting the high level expected of Disney show quality
Complete registration process by inputting and retrieving information from rooms computer system
Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment
Balance cash bank
Answer telephone, input message into computer and post room charges and rebates
Hands on use of fax machines, copiers, Federal Express mail machine, and printers
Will stand in one spot for long periods of time
Assist and problem solve room-related issues for the guest
Involvement with multiple guests and tasks simultaneously
Luggage assistance
Will work outdoors as needed
You must be at least 18 years of age to be considered for this role
Qualifications also include an ability to lift and carry 25 pounds
Availability to continue product education
Ability to complete daily cleaning duties
Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward Cast Members and Guests to maintain the world-class quality of the Disney experience
Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week, including nights, weekends, and holidays
Seasonal roles require FULL AVAILABILITY for any shift, any day of the week, including nights, weekends, and holidays
FULL AVAILABILITY for any shift, a minimum of (7) seven days per week

Front Desk Lead-doubletree by Hilton Resume Examples & Samples

To assist in the training and development of associates in order to increase their productivity through department meetings and other levels of awareness
To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who do not meet standards
Ensure proper cleanliness standards are maintained in the front of the house areas; i.e. front desk, back office, storage closets, dry cleaning closet, public restrooms, etc
Responding to SALT and Guest Assistance feedback
Ensure Brand Standards for service, communication, grooming, and training are met for DoubleTree by Hilton and Vail Resorts
Assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets
Night Audit responsibilities, general accounting, and inventory ordering and controls
Valid Colorado Driver's License - required
At least 2 years guest service experience - required
Working knowledge of Microsoft Office - required
Must be able to stand for more than 2 hours at a time without sitting - required
Fluency in English - required
Flexible schedule including weekends, mornings, evenings, and holidays - required

Member Services / Front Desk Team Member Resume Examples & Samples

Working toward High school diploma or GED
Minimum of six months customer service experience
Minimum of six months reception experience preferred

Front Desk Specialist Trainee Resume Examples & Samples

Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC
Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures
Collects patient copays
Responsible for daily reconciliation of all payments and petty cash
May pre-certify patient insurance for clinic procedures
High School Diploma or GED required, some college experience preferred
Experience: None required

Clerk Front Desk Resume Examples & Samples

Enroll patrons in M Life and issue M Life card to new members
Answers inquiries and gives proper directions
Assist in maintaining in-house credit reports, housekeeping reports and special room assignments
Access patron information through Opera and CLEO, using multiple systems at once
Files all related hotel reports and paper documents
Adheres to all Gold Strike Standards set forth by Gold Strike and the Hotel Division
None-
Experience in cash control
Must be able to speak and understand English

Mgr Front Desk Shift Resume Examples & Samples

Communicate and assist in achieving goals for department such as guest satisfaction; revenue and profit
Monitor performance of team and assist in coaching and corrective action
Ensuring the staff is properly trained and have the tools to effectively carry out their job functions
Interact with guests, colleagues and vendors to ensure satisfaction; compliance with regulatory agencies and hotel policies
Manage all aspects of the front office during assigned shift including PBX operation, communication of VIPs, Rewards Club and Special needs guests are met
Ensure proper cash handling procedures are followed
Other duties as advised

Front Desk-nights Resume Examples & Samples

Performs other duties as needed (5% time)
Ability to multi-task and work in a fast paced environment
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Administrative Coordinator, Front Desk Resume Examples & Samples

Greeting tour guests and distribution of gifts
Accurate input of gifting information into CRS
Answer telephones and guest questions in a pleasant and professional manner
Assist department manager with special projects as needed
Minimum of 1 year clerical or retail experience
Experience in providing top quality customer service to our San Antonio La Cascada visitors
General Data entry experience
Positive and upbeat attitude to ensure great work environment

Operations Manager Front Desk Resume Examples & Samples

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Communicates/updates all goals and results with employees
Assists/teaches the team scheduling against guest and hours/occupied room goals
Responds timely to customer service department request

Manager Rooms Operations / Front Desk Resume Examples & Samples

Meets semiannually with staff on a one-to-one basis
Provides excellent customer service by being readily available/approachable for all guests
Strives to continually improve guest and employee satisfaction
Verifies that all team members meet or exceed all hospitality requirements
Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
Verifies that a viable key control program is in place

Front Desk Team Leader Resume Examples & Samples

Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features
Knowledge of Guest Response Tracking Software / Guestware
Strong organization and working to deadline skills

Front Desk & Pbx Clerk Resume Examples & Samples

Responsible for the accurate check-in and check-out of each guest
Ensures that rooms are clean prior to issuing keys
Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization
Provides reservations for Casino/Hotel guests including airline, restaurants, and special events both on and off the property
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
Responsible for the control of safe deposit transactions
Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
Authorized to verify pre-approved room comping levels and authorized to change incorrect information
Performs duties of Bell Persons and telecommunications agents as required
Strong computer skills with proficiency in Microsoft Office, and LMS preferred
Prior guest service experience preferred

Front Desk & Pbx Clerk Resume Examples & Samples

Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services and amenities available as well as any special targeted player events
Greet, register, and assign rooms to guests
Compute bills, collect payments, and make changes accurately for the guests
Post charges to guests' bills
Make and confirm room reservations for guests
Keep records of room availability and guest accounts, manually or by computer
Maintain money bank is kept accurate to a certain value
Redeems guest comp hotel offers presented by guests at check in
Ability to view and add comments in CMS
Establishes and maintains positive customer contact in all VIP interactions, at the front desk and on the telephone
Handles difficult customer interactions with high-end players, and directs mid to high end customer disputes to the appropriate authority
Must possess excellent telephone etiquette
Coordinates paperwork for complimentaries including room, food and beverage, special events and transportation for casino hosts, player development executives and casino personnel
Ensures guest contact is courteous, informative and thorough
Must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities
Able to form positive relationships with external guests to communicate amenities information along with internal guests in order to communicate all aspects of VIP Services
Performs duties of guest service agent, operator, reservationist, and Bell Person as needed
Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off
Previous customer service experience required
Preferred hospitality experience
Excellent administrative skills and communication skills required
Preferred knowledge of computer programs such as CMS, LMS, ARTS, and Microsoft Office
Must be able to handle multiple tasks and be flexible with scheduling requirements
Must be able to lift/move up to 100 pounds and possess the mobility and dexterity required to meet the demands incumbent to this position
Must be able to stand/walk 100% of shift
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Some previous experience preferred but not required
Ability to maintain a neat, clean and well-groomed appearance

Front Desk Asst Mgr Ogle Haus Resume Examples & Samples

Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives
Prepares daily schedules according to business levels
Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary
Demonstrated knowledge of hotel services operations

Lead, Front Desk Resume Examples & Samples

Assists Cast and Guests with real-time support, package modifications, service recovery and billing management
Manages guest queues, desk cast schedules, breaks and performs cast and financial audits
Review credit report and take appropriate action to resolve all problems as per Credit Report
Update guest profiles accurately in the hotel PMS and registration information
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank
Good command of Chinese and English and communication skills
Good computer skills, be familiar with Opera system
Can perform in a fast-paced and sometimes stressful working environment
Good partnering, coaching, and mentoring skills
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work two shifts)
Previous Front Desk experience in 4 or 5 star hotels is preferred
Resort Hotel Front Desk experience is preferred
Group Front Desk experience is preferred

Hotel Front Desk Arizona Biltmore Resume Examples & Samples

Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer all internal and external calls and assist guests with all requests. Dispatch appropriate departments via telephone or radio. Log all guest service requests through hotel systems and follow up with guests to ensure expectations are met

Front Desk / AYS Agent Resume Examples & Samples

Highly motivated and responsible
Previous experience of delivering exceptional guest service is essential
Knowledge of Hotel Reservation Management Systems such as Opera and Marsha would be advantageous
The AYS agent will be expected to handle external and internal telephone calls. Consequently the AYS agent will be expected to be able to answer guest queries on a wide variety of topics. The ability to retain knowledge is therefore a key job requirement
As the vast majority of communication with guests will be conducted over the telephone, a pleasant telephone voice is essential
In addition to answering calls and imparting information to guests, the AYS Agent will also be expected to monitor guest satisfaction during their stay and record and resolve issues in liaison with the Hotel Team. AYS will serve as the Hotel's Guest Response Centre. As a result, the AYS agent must be exceptionally customer-focused and display an extremely positive manner at all times
Taking ownership of guest complaints and a proactive approach to problem solving are as important as the qualities outlined above. The AYS agent must coordinate the response to the guest issue and then follow up with the guest to ensure that they are entirely satisfied with the resolution
Review outstanding guest response issues with the AM duty manager at the start of their shift and liaise on a continuous basis with duty managers/team leaders to ensure that issues are resolved within 24 hours of being reported

Front Desk Specialist Trainee Resume Examples & Samples

May pre-certify patient insurnace for clinic procedures
Required: High School Diploma or GED, some college experience preferred
Experience: None Required
Customer Service attitude
MS Office including Excel, Word and Outlook
Takes routine or required customer actions to meet customers’ needs
Responds promptly and accurately to customers’ complaints, inquiries, and requests for information and coordinates appropriate follow-up

Front Desk Reception Resume Examples & Samples

Routes incoming and outgoing telephone calls at switchboard or multi-line phone
Takes and distributes messages as appropriate
Greets visitors, issues visitor passes, maintains visitor logs, notifies party of visitor arrival and/or directs visitor to designated area
Responds to routine inquiries regarding office location, hours of operation, etc
May schedule meeting rooms, prepare basic correspondence, organize and distribute mail, receive and send courier packages, etc
Professionalism: makes a good 1st impression; demonstrates respectful, friendly and welcoming behavior; exhibits speech, appearance, body language, mannerisms, and dress appropriate to the environment; maintains professional work surroundings
Ability to learn new systems and processes quickly
Collaboration with others
Stress tolerance: composure when faced with difficult/demanding situations and/or personalities
Ability to multitask, e.g., handle simultaneous incoming calls and visitors
Proficiency in Microsoft Office Suite and social media platforms
Demonstrates initiative to find answers to inquiries from guests, staff and self
Uses professional telephone skills
Takes responsibility & accountability for assignments or tasks
Time management: shows attention to detail; meets deadlines; arranges for back-up when not in the office; is punctual
Adapts to shifts in priorities and/or tasks
0-1+ year’s experience in a similar role
Familiarity with similar phone system a plus

Front Desk Specialist Resume Examples & Samples

Informs patients of any visit delays
Answers any questions received at the front desk
Responsible for distributing patient documents and scanning documents in EPIC
May provide instructions to patients concerning testing and surgeries
Acts as liaison between patient, clinical staff and physician regarding questions
Answers telephone and routes calls to the appropriate individual
Provides varied, job-related administrative support as needed
Experience: Minimum of three years directly related experience

Front Desk-the Osprey, a Rockresort Resume Examples & Samples

Manage incoming telephone and email correspondence in a prompt and courteous manner
Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
Occasionally fulfill concierge duties including dinner, transportation and activity reservations
Provide useful information to guests about local services and activities
Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times

Front Desk Night Agent Resume Examples & Samples

Empowered to make decisions that directly effect the guest’s experience in a positive fashion
Acts as the reservation attendant
Can read, understand and clearly speak English

Hotel Front Desk Lead Resume Examples & Samples

Provides back up to front desk clerk and van driver including coverage of all essential duties
Coaches, counsels, and disciplines employees
Enforces company directives, policies, and procedures
Reviews and approves employees' hours worked as reported on time cards or time sheets
Recruits, selects, orientates, trains, and develops employees
Approves assigned area's supply and equipment purchases
Consistently demonstrates above average skill in structuring assigned activities, in handling operational efficiencies, and in solving problems
Processing daily cash and sales reports for the front desk
Assigns rooms and issues key to guests
Answers inquiries pertaining to hotel services and answer and responds to telephone calls
Count front desk and master till daily, count cash from cash and sales envelopes
Summarizes details in separate ledgers or computer files and transfers data
Receive payments from customers
Facilitates the employment of NANA shareholders
Excellent FOSSE skills in both front and back office tasks
Directly supervises assigned hotel employees
High school diploma or GED equivalent
At least two (2) years of directly related responsible experience in assigned area that included significant supervisory responsibilities
Must be fluent in speaking, reading, and writing English
Must be able to effectively and positively provide employees with honest and actionable feedback
Must be able to keep all work activities structured, organized, and aligned with organizational goals
Must openly support honest and fair treatment of employees and customers
Must have always acted fairly, ethically and honestly in dealing with people
Must actively seek better ways to improve systems and services
Must demonstrate a high level of personal integrity in all actions

Front Desk / Member Services Resume Examples & Samples

Greeting and assisting Beaver Creek Club Members, their guests and families
Acknowledge Members and family members by name
Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s as well as member requests for reservations
Knowledge of Beaver Creek Resort and surrounding area
Daily lift ticket sales, Epic Pass, and Club pass sales
Assist with bussing and cleaning of areas throughout the clubhouse, including but not limited to: all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
Promoting, Marketing, and Assist in the Coordination of Club functions
Theme parties such as the annual Holiday Party, Valentine’s Day, Super Bowl, etc
Dinner reservations (Vail Valley restaurants
Unerstanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media.Qualifications
Previous experience working directly with very high profile, sophisticated guests
A general working knowledge of the Vail and Beaver Creek Resorts - preferred
Word processing skills in Microsoft Word, Excel, ACT Data Base, Clubhouse Online, Emma Expert, Jonas, and Resort Point of Sale systems- preferred

Hotel Front Desk Clerk Resume Examples & Samples

Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
Greet and register guests and provide room assignments accommodating special requests whenever possible
Ensure credit card draft capture is in balance
Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
Balance accounts to zero
Conduct ongoing verification of hotel security with others using the two way radio system
Ensures the desk is always attended
Moves luggage or packages weighing up to 50 lbs
Through training programs, continues to practice skills taught
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
High school education or GED equivalent
Some documented hospitality industry experience or some formal travel agency or related college training
Certain positions require a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy

Agent Front Desk Resume Examples & Samples

Must have excellent communication skills both verbal/written
Must have computer/typing skills
Must be available to work a flexible schedule (weekends, holidays, am/pm shifts)

Front Desk Specialist Resume Examples & Samples

Collects patient co-pays
Required: High school diploma or GED, some college experience preferred
Required: Minimum of one year directly related experience

Front Desk Specialist Trainee Resume Examples & Samples

Required: High school diploma or equivalent
Required: One year of experience as a receptionist
Must be able to deal tactfully and courteously with patients and visitors

Front Desk Reception Agent Resume Examples & Samples

Prepare information for day audit
Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
Complete the duties of relief switchboard operator as required
Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
Accurate completion of all special billing requests, room service and flower orders

Front Desk / Guest Services Agent Resume Examples & Samples

Consistently offer professional, friendly and engaging service
Previous PMS experience an asset
Ability to work cohesively with fellow colleagues as part of a team

Operations Manager, Front Desk Resume Examples & Samples

Extends professionalism and courtesy to employees at all times
Takes proactive approaches when dealing with guest concerns
Assists in performing required annual Quality audit with GM & RD
Ensures a viable key control program is in place

Front Desk GRO Resume Examples & Samples

Commitment to supportive teamwork and open communication
Responsibility for ongoing enhancement of their skills and performance
Recognition of personal accountability for their own actions and the outcomes of those actions
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
Checks in and out guest in an efficient and friendly manner
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
College graduate or Certificate
Requires reading, writing and oral proficiency in the English language
Good Communications skills and Computer skills
Mandarin speaking is a must and work authorization in China is required

Front Desk Administration Resume Examples & Samples

Submit plans and execute (with support from ABDN staff) site social functions (~5 events over the year)
Submit recommendations for periodic civic activities for the site
Coordinate local participation in corporate social events
5-10 years of experience supporting similar administrative duties

Mgr-front Desk Resume Examples & Samples

Maintains high visibility in public areas during peak times
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
Performs Front Desk duties in high demand times

Agent Front Desk Resume Examples & Samples

Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Promote teamwork and quality service through daily communications and coordination with other departments
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Use a keyboard to operate various property management and reservations systems etc

Senior Front Desk Specialist Resume Examples & Samples

Attends Front Desk team meetings
Manages patient appointments and may schedule follow up visits
Ensures charge tickets are marked and records all charges captured by physician on department charge tickets
Acts as liaison between patient, physician, and billing office regarding billing and collection issues
May correspond with insurance companies regarding patient accounts
Education: High school diploma or GED, some college experience preferred
Experience: Minimum of four years directly related experience

Mon-fri A-p-front Desk Console Resume Examples & Samples

Greet guests and employees in a cheerful and welcoming manner
Remains flexible to ever changing environment; adapts well to different situations
Patrolling the facility on foot or in a vehicle
Answering phones, greeting guests and employees
Fully embrace security/safety training programs to enhance their ability to advance in their careers
Participate in industry specific security/safety training programs to offer our clients the best trained officers at their sites
Be aware of and familiar with the site-specific operations performance manual and post orders
Outstanding interpersonal and communications skills required
Must have a high school diploma or GED, or at least 5 years of verifiable employment history

Front Desk Lead-vail Marriott Resume Examples & Samples

To schedule front desk associates taking into account forecasting and labor budget
To supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
Assist the Front Office Manager in maintaining comment card tracking, including graphing and communication of results to department heads. To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibility to ensure results meet or exceed targets
Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager
To maintain accurate and adequate inventories of front office supplies
Valid Colorado Driver's License -required
Must have good communication skills and enjoy working with the public. -required
Must be able to stand for more than 4 hours at a time without sitting. -required
Ability to work in a team and be detailed oriented. -required
Flexible schedule- Including weekends, evenings, back-to-backs, and holidays. -required
Proficiency with property management systems (SMS, PMS, LMS). -preferred
College Degree. -preferred
Able to communicate in Spanish. -preferred

Front Desk Lead Mercy Geriatrics Resume Examples & Samples

Act as a team lead to schedule work and ensure timely and accurate billing activities
Coordinate with clinical staff to obtain charge information for all patients
Act as a resource for Practice Managers and Physicians with denials and coding questions
Code procedures performed and diagnosis on charge
Coordinate copies of medical documentation with physician charges to support billing to third-party payers
Resolve complex patient billing inquiries and problems
Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments
Complete payment and benefit verification on all patients in accordance with practice policies
Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls
Work with Practice Manager to facilitate training of new hires and other training initiatives

Front Desk / Guest Service Agent Resume Examples & Samples

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Customer service experience is required
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
The starting pay is $10.50 per hour

Front Desk & Guest Services Manager Resume Examples & Samples

Four year degree in hotel management or hospitality facility management
Major area of study should include guest services operations and front desk operations
Two to four years’ experience as Front Desk Manager and/or Assistant Front Desk Manager of a lodging facility at or above the Forbes Four – Star or AAA Four – Diamond caliber

Front Desk Site Supervisor Resume Examples & Samples

Communicates staffing needs to Operation Manager which may include using the Requisition process, assisting in identifying and interviewing quality candidates
Assures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
Assures that employee grievances are heard with help from appropriate branch or region HR support employees
Assists with the communication of policies, company announcements and job openings
Provides the basis of a great place to work by treating staff with respect

Front Desk / Night Audit Resume Examples & Samples

Verify and swipe credit cards for authorization using electronic acceptance methods
Retrieve messages, mail and facsimiles for guests as requested
Upon completion of audit, input information into general ledger system
Research and respond to charge inquiries on a timely basis
Notify guests of incoming faxes using the message function on the computer

Front Desk Supervior Resume Examples & Samples

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Previous experience in Executive Lounge in a hotel environment
Multi-lingual

Hotel Front Desk Team Leader Resume Examples & Samples

Previous experience within a fast paced Resort, Hotel or Leisure environment
Professional attitude and a desire to deliver a premium service to Guests
Health and Safety Awareness
Performance management skills
Complaint handling experience and service recovery method awareness
Ideally have a knowledge of the LEGOLAND Windsor Resort and Hotel facilities
Knowledge and experience of OPERA is desired

Front Desk Shift Manager Resume Examples & Samples

Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
Determines work procedures and expedites workflow
Responsible for employee performance (disciplining, coaching, counseling)
Responsible for completing Forbes observations and property knowledge quizzes
Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews
Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Must be proficient in Microsoft applications (Excel, Word, and Outlook)
Knowledge of hotel systems software

Hotel Front Desk Clerk Resume Examples & Samples

Verify customers' credit, and establish how the customer will pay for the accommodation
Compute bills, collect payments, and make change for guests
Review accounts and charges with guests during the check out process
Contact housekeeping or maintenance staff when guests report problems
Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
Place Service Assurance Call to all guests within 30 minutes of arrival
Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
Greet and assist all guests entering or leaving the hotel
Issue luggage claim tag and store luggage in bell closet when necessary
Accurately give directions, information, and recommendations
Adhere to all gaming laws and regulations
Ability to effectively communicate with correct English grammar skills including verbal and written communications

Front Desk Shift Supervisor Resume Examples & Samples

Daily front desk checklist tasks that include: Check in and checkout functions
Proper telephone service techniques and reservation system operation
Full understanding and utilization of the property management system (SMS and Retail Pro)
Familiarization with night audit functions
Assist all guests in any way possible
Communicate specials, packages and special events to all front desk agents Reconciles disputed guest charges
Responsible for sale of gift shop items
Active departmental participation in training programs as directed by the Lodging Ops Manager
Additional tasks and responsibilities may be assigned at the discretion of the manager
Status and Scope: Reports to Front Desk Manager and General Manager

Front Desk & Pbx Clerk Resume Examples & Samples

Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property
Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred
A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial

Mgr-front Desk, Americas Resume Examples & Samples

Leads daily Front Desk, Housekeeping, and Guest Services shift operations and ensures compliance with all policies, standards and procedures
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity
Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Leads by example demonstrating appropriate behaviors, self-confidence, energy and enthusiasm
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Understands associate positions well enough to perform duties in associates' absence
Encourages and builds mutual trust, respect, and cooperation among team members
Ensures knowledge and understanding of OSHA regulations are up to date
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk, Housekeeping, and Guest Services goals to produce desired results
Understands Associate and Guest Satisfaction results and developing game plans to attack need areas and expand on the strengths
Oversees all lost and found procedures
Oversees pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue
Oversees the financial aspects of the department including purchasing and payment of invoices
Ensures that all department equipment is in proper working condition and that department area and storerooms are clean
Performs departmental administrative duties
Addresses complaints and serves as Manager on Duty as needed
Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings)
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, management operations or related professional area
Minimum 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
Galaxy
Guest-Tek
Lightspeed
Opera
Starguest
Synergy
Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Front Desk / Gifting Coordinator Resume Examples & Samples

Pre-call/concierge service for all overnight guests
Greeting guests arriving for tours and follow-up appointments with reps
Qualify/Check-in arriving tours
Communicate effectively with Marketing/Sales Management to get tours distributed in a timely manner
Responsible for all data entry and account maintenance
Answering and distribute calls from a multi-line phone system
Responsible for offering gift options to guests
Recording gifting inventory on given tracking sheets provided
Maintaining relationships with local hotels/attractions
Keeping workstation, refreshment area and restrooms clean and stocked
Maintaining a re-order supply list each week
Able to handle confidential proprietary information
Must be able to prioritize; must be able to deal with stress; concentrate for long periods of time; and must be able to deal with various personality types

Front Desk-club Closer Resume Examples & Samples

Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Maintain an atmosphere which makes members feel welcome
Maintain professional disposition at all times
Sell juice bar & retail products (if sold at the front desk)
Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed
Above description may be subject to change or alteration at any time

Front Desk Night Manager Resume Examples & Samples

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Complete audit procedures, as needed

Resort Tower Front Desk Representativeus Resume Examples & Samples

Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
Ensure all guest interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Resolve guest issues within limits of authority and empowerment
Maintains the cleanliness and supply levels of Front Desk
Accurately completing checklists and reports associated with specific shifts
Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Tower Suites, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods

Hotel Front Desk Agents Resume Examples & Samples

Responsible for sign-in/sign-out of individual bank
Check Guests in upon arrival and out upon departure
Collect proper cash and/or credit card
Post room charges, paid outs and corrections
Balance postings at end of shift
Prepare a corrected and complete cash turn-in sheet
Assist Bell Desk as needed
Maintain informational records as assigned for marketing
Prepare reports as requested
Program key cards for Guests as needed
Answer front office phones on or before third ring
Complete applicable forms for various transactions/procedures as well as shift reports as specified in the front desk manual
Notify Shift Manager or Front Office Manager of any problems and/or needed approvals
Assist in blocking of rooms and suites as requested by the rack attendant or Shift Managers
Remain familiar with all facilities available at Silver Legacy to include rooms (i.e. views, bed types, rates, locations within the hotel and amenities in the various suites)
Maintain appropriate grooming and uniform standards
Regular and predictable attendance is required
Perform other job related duties as assigned by management

Front Desk & Admin Manager Resume Examples & Samples

He/she will Manage EPABX system
Attend, route and screen incoming and outgoing calls
Greet visitors, respond to inquiries from visitors and provide information about the organization efficiently
Meeting and greeting clients/vendors and managing the reception area
Monitor visitor access, housekeeping and security staff
Handling inward & outward documents
Monitor and renew of the annual maintenance contracts for various utilities and renewal of leave and license agreements
Identify vendors for execution of project, negotiate most competitive prices and follow the procurement and purchase procedures with guidance from Finance
Project management and supervising and coordinating work of contractors
Calculating and comparing costs for required goods or services to achieve maximum value for budget
Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences
Analyse workplace performance versus comparable facilities and/or "best of class" facilities
Ensure smooth Operation & Maintenance function. Assign necessary resources to ensure high quality, productive and safe work environments, consistent with corporate standards
Handle entire property maintenance i.e. electrical, plumbing, mechanical, general facility management etc
Motivate team to maintain engagement and continually improve performance the operation, staffing, performance, and development of the Facilities Management service delivery staff
Maintaining, supervising and planning the movements of inventories in the administrative stores
Ensure overall security of the facility. Maintenance of security systems/ fire protection systems. Define & impart training on safety practices & security systems
Liaison with Govt. authorities like Municipal Corporations, MPCB, Electricity Board, statutory corporations etc. Monitor and renewal of the annual maintenance contracts for various utilities and renewal of leave and license agreements
Responsible for all compliance with respect to STPI/SEZ regulations as well as environmental compliance. Incorporate the best standards of energy conservation practices
Maintain cooperation and positive relations with staff, contractors, public officials, and internal teams. Effectively communicate business, technical and product information at all levels
Prepare annual budgets and monitor actuals v/s budgeted costs. Review monthly/quarterly variance reporting on for all the sites on a timely basis
2-4 years of prior experience in managing front desk and facilities with either a Hotel or Airline or Service industry
Responsible and organized individual with the ability to withstand pressure and multitask effortlessly
Go-getter attitude & should have excellent verbal and written communication skills
Having experience in managing large facilities with the ability to lead and motivate a team of support staff
Advanced computer skills
Degree from an accredited university in Hotel and Restaurant Management, Hospitality or equivalent work experience in Front Desk and Facilities Management with emphasis on operational management of multi-site large corporate facilities

Front Desk & Pbx Clerk Resume Examples & Samples

Proficient English language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
Bilingual

Senior Front Desk Specialist Resume Examples & Samples

Required: Four years of directly related experience
Excellent interpersonal and phone skills
Knowledge of medical terminology

Hotel Front Desk Lead-disneyland Resume Examples & Samples

Diploma in hotel management or equivalent professional hotel training
At least 2 years of Front Desk and Guest Service experience
Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
Good command of both English and Putonghua
Previous work experience in Hotel, Guest services, and tourism industry

Coordinator Patient Front Desk Wesleycare KU Pediatric Clinic Resume Examples & Samples

Previous medical and/or third party payor office experience
Demonstrates ability to communicate effectively
Knowledge of basic computer applications
Keyboarding skills of 35 words per minute
Knowledge of ICD-9 and CPT codes

Front Desk / Rooms Manager Resume Examples & Samples

Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

Front Desk / Rooms Director Resume Examples & Samples

Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
Direct new-hire and on-going training
Direct front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
Ensure all necessary reports and forms are completed daily
Three to five years hotel management experience required. Previous front office management required
For Union properties only: Must possess a minimum of three (3)to five (5) years Hotel and/or Food and Beverage operational experience in a Union environment. Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
Maintain positive and productive working relationships with other employees and departments

Front Desk / Hotel Agent Resume Examples & Samples

Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
High energy!
Good to great computer skills (we will pay you more for this!)
Ability to make change quickly and accurately
Ability to deal professionally, courteously and tactfully with the public and coworkers
Ability to read, write and communicate effectively with others

Front Desk Rooms Blocker Resume Examples & Samples

Responsible for putting the "puzzle" together of 768 guestrooms, ensuring the right guest, in the right room, at the right rate, the first time, to ensure we meet our JD Power goals and room revenue budgets
Have a complete knowledge of all our guest rooms
Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide exceeded guest expectations
Work and liaise with the Revenue Manager, Royal Service Reservation Manager, Conventions Reservations Manager, Tour and Group Services Manager, Sales Managers, Conventions Managers, Front Office team in order to provide the right room to the right guest at the right rate across all market segments
Knowledge of tour rates and tour guest expectations
Knowledge of group business through group masters and blocks, incentive business, convention files and resumes
Encourage upselling to the next brand with all colleagues
Foresee and communicate upcoming challenges with our inventory based on for example, Christmas blocking, requests for specific areas of the hotel to be blocked for a convention
Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are on maintenance based on occupancy levels in order to maximize revenue
Work with the Housekeeping team in regards to VIP guest rooms
Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals
Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel
High school diploma, diploma in Hotel Management
Minimum 1year previous front desk experience, preferably in a large volume property
Strong knowledge of the room inventory at the Fairmont Banff Springs
Good with the public
Flexible schedule
Experience with tour and convention business an asset
Passion for Guest Service and a skill for anticipating guest needs
Second language
Experience with Property Management System a definite asset

Front Desk & Pbx Clerk Resume Examples & Samples

Must be able to work nights and weekends
Previous customer service experience strongly preferred
Professional,personable manner, able to perform various duties at once
Must have data entry (computer) skills and excellent communication skills

Hotel Front Desk-starting at Resume Examples & Samples

Adhere to established department and property policies and procedures
Maintain and deliver AAA Four Diamond Standards of Service
Enter all reservations for guests into system
Take thorough and professional messages for guests
Maintain professional telephone etiquette
Greet, Check-In/out/pre-assign/assign rooms to guests
Data entry (computer) skills

Stage Front Desk Agent H/F Resume Examples & Samples

Ability to remain calm whilst under pressure
Have excellent organizational skill*Rigorous
Open minded
Organized
Dynamic
Outstanding customer care at all times
Check-in and check-out. Telephone handling
Payment and foreign currency transactions. Cash handling
Ensure all customer queries or requests are handled in a polite, efficient and courteous manner
Reservation handling when required
Wake up call requests and newspaper orders
Maintaining all equipment and work areas, including key and cash security
Processing company loyalty card schemes according to guidelines
Maintain a high level of hotel and product knowledge at all times

Hotel Front Desk Clerk Resume Examples & Samples

Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction
Open and close shift and make cash drops
Provide positive communication and use Red Carpet Training skills with every patron and co-worker
Must be 21 years of age
Able to work at a fast pace in often crowded/noisy environment
The Cast Member must be able to lift and/or move up to 25 lbs
High school education or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience

Front Desk Resume Examples & Samples

Monitor all incoming traffic and determine if visitors are approved to enter the building
Assist residents with incoming packages
Approve residents entry upon entering the building
$9.50/hr
Atlantic County
Must posses excellent Customer Service skills
Strong computer knowledge and the ability to pick up new computer programs quickly

Night Audit / Front Desk Resume Examples & Samples

Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
Send copies of guest folios on a timely basis via fax or mail
File registration cards in suite number order
Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

Night Supervisor Front Desk Resume Examples & Samples

Ability to respond quickly and accurately to guest requests
Must possess basic computer skills
All employees must maintain a neat, clean and well-groomed appearance per company standards
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Temporary Front Desk Agent Resume Examples & Samples

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc
Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MHG confidentiality standards
Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc
Encourage up-selling in order to maximize rates

Front Desk / Guest Services Agent Resume Examples & Samples

Aloha Spirit
Valid driver’s license and reliable transportation
Previous travel or customer service related experience
Advanced communication, verbal, written and professional skills
Ability to see projects through to completion
Proficiency in computers (Windows OS), mobile devices, internet and spreadsheets (Excel)

Front Desk Intern Resume Examples & Samples

Performs data entry and guest transactions on front desk computer system
Completes shift checklist
Monitors front desk areas for safety, security, and appearance
Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy

Hotel Front Desk Rack Clerk Resume Examples & Samples

Coordinate room distribution and balance of room types
Ensure room activity is appropriately and accurately compiled
Track and correct room discrepancies between Housekeeping and the Front Desk
Ensure rooms are assigned according to set policies and procedures
Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
Review three (3) day arrival list and complete room blocking for future arrivals
Enter room assignments and changes into the computer as they occur
Complete and distribute appropriate forms for each transaction implemented
Create computer reports noting room activity and availability as specified in the Front Desk manual
Cancel all non-guaranteed reservations at specified times
Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
Fulfill pre-registration duties as needed and when time permits
Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Check out and update express checkouts
Perform front desk clerk duties when needed and required
Advise Housekeeping and Engineering of room repairs or problems
Run reports as needed
Verify out of order/off the market rooms daily
Regular, predictable attendance
Perform other job related duties as may be assigned by management

Supervisor Front Desk-doubletree Minneapolis North Resume Examples & Samples

Provides guest service, guidance and leadership to ensure consistent customer service is provided
Assigns and instructs team members in details of work
Monitors lobby traffic to make staffing adjustments accordingly

Service Center CSR & Front Desk-berkshire Ins Gp Resume Examples & Samples

Greets all visitors to the office by providing excellent customer service. Assists customers by answering general questions and billing inquires, accepting and processing payments, policy change requests, and preparing and stamping registration paperwork. Directs customers to Account Managers as needed. Maintains service standards as set by Service Center Supervisor. 30%
Telephone Service duties include answering billing questions, policy endorsements and answering general questions, as well as first contact claim reporting. Duties also include recommending upgrades in coverage and referring customers to their local Account Manager for additional policy needs and to Berkshire Bank for bank product needs. 30%
Supports Account Managers and Producers on new business and renewal objectives by handling customer processing needs. Processing duties include processing claims, evidences of insurance, cancelation and reinstatement activity, inspection and surcharge notices, etc. Maintains service standards as set by Service Center Supervisor. 20%
Supports Account Managers and Producers by processing additional items necessary, including, but not limited to, tracking of phone calls for marketing reports, mailing of letters for marketing campaigns. 10%
Attends association and company sponsored classes to stay abreast of products, pricing and coverage changes within the company and industry contracts. Performs additional duties as requested. 10%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
Minimum 1 year of office experience
Working knowledge of all MS Office products and ability to quickly learn most Windows applications
Strong verbal/written communication skills

Radiology Front Desk Rep Resume Examples & Samples

Reviews patient orders and contacts physicians’ offices as needed to clarify orders or scheduling and to relay reports as needed
Coordinates with technical staff as needed regarding patient status, delays and scheduling issues
Performs other general clerical duties such as filing and X-ray jacket preparation
Answers telephone and greets patients, physicians and other staff in a prompt, courteous fashion. Relays messages, information and transfers calls as needed
Enters patient orders and other information into the patient record via Cerner information system
Gives patients appropriate history/consent forms and assists in completion as appropriate for exam as scheduled
Assembles requisitions, folders, labels and patient questionnaires as needed for exam completion
Prints, sorts, files, faxes and distributes Radiology reports as per procedure
Calls reports to physicians or nursing floors as needed
Releases records and answers subpoenas in accordance with applicable policy and regulations
Checks into computer system patients returned films and outside films
Assists physicians and others in location of patient records
Completes requests for offsite films
Use PACS system to print and retrieve patient data
Contacts appropriate technologist or supervisor when orders are received. May call “On Call” Staff or physicians as needed
May be required to alternate shifts for coverage
May assist in training new Radiology staff in performance of Clerical duties
May be assigned regular duties by supervisor including the maintenance of logs and pulling next day’s schedule
Assists technologists and Nurse with scheduling special procedures
Utilizes Cerner HIS to obtain Lab results
Responsibility to adhere to the Florida Hospital Corporate compliance plan, to the rules and regulations of all local, state, and Federal agencies, and to the standards of all accrediting bodies
One year medical office experience desirable

Front Desk Specialist Resume Examples & Samples

Constant presence at reception desk in shifts between 8 AM - 4 PM and 10 AM - 6 PM
Welcoming on-site visitors, determining the nature of business and announcing visitors to appropriate Management
Managing the conference rooms for Management (small catering set up IT)
Arranging couriers (transmit/receive)
Maintaining safe and clean reception area by complying with procedures, rules, and regulations
Screening phone calls
Sorting and distributing post (mail book)
Monitoring visitor access and issues passes when required
Ordering TAXI for guests
Reporting guests for parking
Administration mailing
Office support for Management
Coordination of company events
Experience of working in Administration department in international company, ideally in reception
Microsoft Office package knowledge
Proactive approach
Well organized and flexible
Ability to multi-task and manage priorities
Punctual
Assertive
Interest in field of Marketing
Ability to work in dynamic environment

Front Desk Agent F/T Resume Examples & Samples

Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
Computer knowledge. Office and telephone procedure knowledge
Flexible to work varying schedules
Cash handling experience
Able to work in a fast pace environment and handle several tasks at the same time
Associate Degree in Business and/or Hotel Management and/or any combination of experience and education
Hotel and/or Resort Experience preferred

100

Front Desk Guest Services Resume Examples & Samples

Check guests in and out
When required must provide designated employees with working banks, taking care of all currency needs for the day
Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
Must be flexible and willing to work a varied schedule
Use basic office equipment
Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered

101

Front Desk Specialist Resume Examples & Samples

Responsable for distributing patient documents and scanning documents in EPIC
Should know how to interact professionally verbally and via written coorespondence
Has knowledge of MS Office including Excel, word and Outlook

102

Front Desk & Pbx Clerk Resume Examples & Samples

Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
Keep record of room availability and guest’s accounts, manually or by computer
Assist customers in completing Star Awards applications
Enter membership information into computer
Provide embossed card to members
Complete all necessary reports as assigned by your supervisor
Maintain lobby area and coffee bar
Must be willing to work alone, supervised, non-supervised when needed
Answer incoming calls in a timely manner
Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer
Ability to run all reports pertaining to reservations
Know all in-house extensions
Take messages and insure delivery to proper individual
Assist in the group sales effort as specified by supervisor
General knowledge of Microsoft Word, Excel, and Outlook is a plus
Must have a pleasant voice
Ability to handle high volume and stress
Excellent guest service and communication skills required
Must take typing test (25 WPM)
Must be able to stand for a minimum eight (8) hour shift
Provide representation of department in specific project and company meetings
Computer knowledge/experience is required

103

Overnight Front Desk-beaver Creek Reception Center Resume Examples & Samples

Able to communicate effectively in English, both written and verbal
Proficient on Microsoft applications Word, Excel, Outlook
Successful completion of a Background Check - required
Run audit reports, perform research to correct balances on guest folios

104

Front Desk Night Duty Manager Resume Examples & Samples

Supervise Front Desk operations during your assigned shift to a consistently high standard
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Manage Guest requests, inquiries, and complaints promptly and completely
Excellent supervisory, inter-personal, and communication skills

105

Front Desk Executive Resume Examples & Samples

Acts as focal point for visitors upon arrival (welcome, visitor registration, referral, coffee, etc)
Handles and refers incoming telephone calls
Handles incoming and outgoing mail and courier shipments
Has responsibility for other support tasks (hotel/transportation booking assistance, ordering supplies, and handling printing matters)
Performs tasks primarily focused on receiving guests, and may also be responsible for other miscellaneous tasks in support of the office/location
Has responsibility for clerical activities including mail, word processing, filing and archiving, order processing, telephone answering and stationery supplies
Booking of the meeting rooms

106

Asst Mgr Front Desk Shift Resume Examples & Samples

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

107

Front Desk Associates Resume Examples & Samples

Provide the highest level of customer service to guests
Answer phones and transfer calls appropriately
Complete class purchases and other transactions
Able to work at lease one early morning (5am), late evening (11pm), or weekend shift per week
Previous experience in luxury service or boutique fitness
Personal commitment to health, fitness, and/or sports
Demonstrated exceptional time management and organizational capability

108

Front Desk Lead Associate Resume Examples & Samples

Ability to lead GS team
Ability to solve problems with minimum or no supervision
Basic office skills helpful including basic math, proper cash handling procedures
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or

109

Clerk, Front Desk Resume Examples & Samples

Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible
Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages
Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys
Processes all payment types, including room charges and cash, check, debit and credit transactions
Answers, records and processes guest calls, messages, requests, questions and concerns

110

AC Front Desk Agent Resume Examples & Samples

Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs
Answer guest questions regarding area or hotel, outlet information and services
Greet and welcome guest as they arrive to the hotel
Perform other duties as assigned

111

Patient Services Coord, Front Desk Resume Examples & Samples

Minimum required education is high school diploma and/or GED equivalent. Some college preferred
A minimum of 1-2 years clinical setting
Some knowledge of third party billing
Demonstrates basic knowledge of medical terminology
Ability to maintain confidential medical information

112

Front Desk Resume Examples & Samples

Comparing title company requests to database ownership details, records, etc
Maintaining daily logs, records, and forms as necessary
Assisting Billing staff in processing assessments and delinquency notices

113

Front Desk Monitor Resume Examples & Samples

Reviewing and updating association assessments and fees and management company fees across all data sources
Communicating with title companies to ensure timely and accurate delivery of disclosure certificates
Working with Business Center staff to assure timely scanning/uploading of Association documents, as needed
Assisting Accounts Receivable staff in processing property settlement and closing paperwork
Maintaining the highest level of customer care while demonstrating a friendly and cooperative attitude

114

Front Desk Team Lead Resume Examples & Samples

Must be literate and articulate in written form in order to prepare correspondence
Must be able to handle pressure and deadlines related to the job
Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds
Must posses some business/customer service experience
Excellent, effective, and diplomatic oral and written communication skills
Forward thinking, proactive, and able to provide creative alternatives for problem solving

115

Front Desk Resume Examples & Samples

Must be able to handle multiple tasks effectively and efficiently
Previous work experience in a customer service environment
Detail oriented with a high level of accuracy
Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets using Microsoft Excel. General database entry and maintenance preferred
People/community oriented -- represents the vision of The Strand at Headlands Community
Must have use of transportation; possess current driver's license and state-mandated vehicle insurance
Must be mobile enough to move around office in order to make copies, send mail and faxes
Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, and recreational areas
Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds
Must be able to hear in order to receive telephone calls and voice mail messages

116

Front Desk Resume Examples & Samples

High school diploma or equivalency preferred
Positive, upbeat, can-do attitude required
Two (2) years of business experience preferred
Demonstrates working knowledge of Microsoft Office: Excel, Word
Demonstrates excellent customer service, communication and time management
Receives all packages/deliveries
Handles monetary transactions for events, programs, etc

117

Front Desk Friday & Saturday Resume Examples & Samples

Demonstrates excellent customer service, communication and time management skills
Greets and directs Residents, guests and invitees
Monitors and controls Electronic Security Control Systems
Two (2) to three (3) years of business experience preferred
Command of information system hardware/software is preferred

118

Front Desk Resume Examples & Samples

Oversees and schedules all Front Desk staff for building
Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed
Helps Property Manager with any special requests, i.e. administrative work, mailings, etc
Responds to emergency situations in a timely and efficient manner within >>>>> hours of notification

119

Front Desk Resume Examples & Samples

Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage
Adheres to company policy in all assigned Properties
Needs to have reliable form of transportation and communication
While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times
When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times
Any safety issues must be brought to the attention of the Property Manager immediately
Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately
Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision
Two (2) to three (3) years of supervisory experience preferred
Ability to work extended hours, nights, and weekends based on project requirement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

120

Front Desk Reception Resume Examples & Samples

College level courses in business or hospitality preferred
Greets and directs Residents, Guests, and Vendors
Maintains daily log, incident reports, work order forms, etc

121

Front Desk Resume Examples & Samples

Monitors Emergency Response System
Greets and directs Residents, guests and invitees
Maintains daily log, records and forms
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
May be assigned other duties by the on-site property manager
Follows safety procedures and maintains a safe work environment

122

Front Desk Team Leader Resume Examples & Samples

Knowledge of Guest Response Tracking Software / Guest ware
Deliver trainings
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
Assign rooms, accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs
Strive to represent Marriott in the most professional manner at all times
Ensure that all guests are communicated with the credit policy and procedures upon check-in
Be fully aware of safety and emergency procedures
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area
Have knowledge about the city, the local area and attraction to provide the guests with all requested information
Be aware of the Marriott brand standards and follow the thoroughly
Ensure that daily banking procedures are followed and performed as per the standards
Get a daily briefing about all special events and group arrivals
Perform guest registration and room assignment and accommodate special requests of all customers
Have knowledge of all emergency procedure and know how to act on them
Be flexible with regards to work schedule
Have knowledge about the city and local attraction to answer any guest query
Liaise with the Front Office Training leader to facilitate on the job training for new associates
Conducts Hospitality Audits for Front Desk Associates

123

Front Desk Specialist Resume Examples & Samples

Candidate must possess a Bachelor’s/College Degree in any field
Preferably 0-6 months relevant experience
Preferably 1 year experienced employees specializing in HR, Recruitment or equivalent
Strong working knowledge of standard recruiting procedures
Detail and process oriented
Excellent customer service oriented
With pleasing personality
With good oral and written communication skills
Efficiency in computer programs (Excel)
Ability to communicate effectively and professionally with key stakeholders
Ability to follow-through and work on tasks with limited supervision
Willing to be assigned in Mactan Newtown, Lapu-Lapu City

124

Front Desk Resume Examples & Samples

Experience with appointment scheduling, registration, cash handling and insurance verification
Demonstrated familiar with the handling of a multi-line phone
Knowledge of third-party payors including federal, state and private health plans
Demonstrated computer skills and be able to work between multiple systems during calls
Must have excellent customer service and communication skills

125

Front Desk Resume Examples & Samples

Demonstrates excellent customer service, communication, and time management skills
Greets employees, guests, and visitors when covering the reception desk
Provides front desk and phone assistance for all visitors and/or callers
Resolves and follows up on all complaints/issues from callers or visitors
Forwards calls and/or takes messages for all FSR employees as needed
Routes owner and resident calls to the call center or other FSR third party service providers as necessary
Receives, logs and routes packages as necessary
Routes all incoming faxes and bills properties accordingly
Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
Researches returned mail, documents address updates, and resends mail if necessary
Scans and uploads ACC forms; informs association manager
Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
Updates Front Desk manual as needed
Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
Scans documents as time permits or as the need arises (typically on behalf of association managers)
Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
Ensures homeowner documents are properly disposed of to prevent identity theft
Cleans kitchens/break areas and washes coffee pots at the end of each day
Dresses professionally and maintains a well groomed and polished look at all times
Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
May be assigned other duties by management

126

Front Desk Outpatient Service Coordinator Washington Twp Resume Examples & Samples

Demonstrates ability
Enjoys working with children
Ability to handle and complete multiple tasks and assignments
Demonstrates active involvement as a team member
Must have the ability to demonstrate knowledge and skills necessary to provide care based on physical, psychological, developmental, social, educational, safety, and related criteria appropriate to the age of the patients served in the practice
Two (2) to Three (3) years experience working in a medical office
Pediatric experience preferred
Knowledge of ICD-9 and CPT coding helpful
Bilingual helpful

127

Front Desk Reception Resume Examples & Samples

Greet and direct residents, visitors, staff and handle questions/concerns efficiently
Keep accurate up to date lists of residents, alphabetically and by resident apartment
Keep accurate list of residents who are away and dates returning for Security purposes
Page on-call physicians as needed
Dispatch and monitor daily transportation schedule
Log all resident packages and notify of a package pick-up via notice in cubbie hole
Assure all mail is dispatched through U.S. Mail at the end of each day

128

Front Desk Night Agent Resume Examples & Samples

Preparation of daily reports and distribution as directed
Completion of third shift Night Audit checklist
Documenting errors made by cash handling auditors
Balancing of daily posting and revenue, and resolution of inaccuracies
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Deliver personalized, memorable guest experiences by utilizing the Power of One
Excellent customer service and problem solving skills
Maintain a professional business appearance, attitude, and performance

129

Hotel Front Desk Resume Examples & Samples

Front Desk job functions for a motel
Answering phones
Coordinating housekeeping
Checking-in guests upon arrival
Checking-out guests upon departure
Booking reservations
Manage staff schedules
Long Beach Island, NJ
$12.00/hr
Temp to possible Hire
Prior motel/hotel experience is a huge plus
Strong computer knowledge
Must be able to work weekends

130

Agent Front Desk Resume Examples & Samples

Register guests, issue room keys, provide information on hotel services and room location
Issue, control, and release guest safe-deposit boxes
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from with the hotel. Process cancellations, revisions, and information updates on changes

131

Front Desk / Guest Services Supervisor Resume Examples & Samples

Instills a calm, organized approach when interacting in stressful situations
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
Previous hospitality experience in a Four Diamond quality organization preferred

132

Front Desk Guest Services Resume Examples & Samples

Ability to read and speak English proficiently and interact with guests, associates and law enforcement
Ability to apply good judgment at all times
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to understand and follow guidelines, procedures and company standards
High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience

133

Front Desk Asst Mgr Resume Examples & Samples

Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department
Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved
Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards
Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations
Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained
Experience with hotel/reservations property management systems
Understanding of property and department policies and procedures
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

134

Front Desk Agent / PBX Resume Examples & Samples

Empathetically listen to guest inquiries and provide appropriate responses
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Maintain confidentiality of all guests and hotel information
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Must be able to work flexible shifts, weekends, and holidays

135

Front Desk Night Audit Agent Resume Examples & Samples

Understanding of all front office standards and assist in solving deficiencies
To be thoroughly acquainted with all check-in and check-out procedures and policies
To be a main liaison between guest and the hotel
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Must be able to work a variety of shifts, including weekends and holidays

136

Backfill for NJ Front Desk Resume Examples & Samples

Work with internal and external correspondence, negotiating with delivery service
Distributing received documents to appropriate departments
Meeting guests and organization of the guest visit to the Luxoft Office (Ordering passes for guests)
Managing conference and meeting rooms
Organization of meetings, conferences, trainings and seminars
Restaurant bookings, taxi arrangements for employees from other locations, guests, top management of the company and delegations
Directing visitors by maintaining employee and department directories, giving instructions
Work with the Bank and Insurance company - ordering of policies, resolving small issues and problems
Helping with relocation/onboarding process for new employees and expats
Assisting all departments in resolving day to day issues
Support other departments/projects that do not have assistants in the staff
Personal assignments from Managing Director and other top management
Manage internal and external storages
Manage office requests (lights, meeting room, milk, etc)
Manage office supplies
Business cards ordering
Manage rent distribution and offices in corporate systems
Perfect English (both oral and written)
Certain MS Office User
Perfect Organizational skills
Highly motivated person
Readiness to work in condition of multitask and deadline timeframes

137

Front Desk Resume Examples & Samples

Able to work independently and without direct supervision
Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
Improves services by obtaining and evaluating resident observations opinions, and criticisms
Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Strong abilities with computers are required (including word, outlook, and excel). Multiple language fluency would be desirable
Communicate, receive and exchange ideas and information by means of spoken and written word
Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner
Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively
Must have a minimum of a High School Diploma or equivalent

138

Front Desk Resume Examples & Samples

Creating expense reports for the business trips
Getting health insurance policy
Preparing certificates, copies of labor and personal documents
Transfer personal/private documents to the Personnel departments or to other administrative divisions
Receipt of original document for traveling
Transfer of original document for visa
Getting office supplies
Scanning documents
Mailing items through the post office
Booking meeting rooms
Buying representative products, medicines
Participation in organization guest visit
Meeting visitors
Preparing printed materials for different activities
Organizing coffee breaks and lunches during meetings and trainings
Editing contact information in corporate directories
Knowledge of MS office (Word, Excel, Outlook, PowerPoint)
English fluent
Business communication rules knowledge as well as telephone etiquette
No students

139

Front Desk Resume Examples & Samples

Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires
Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval
Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Property Manager, Board of Directors and valet desk
Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners
Prepares move-in packages for re-sale and leases. Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases
Sets up meetings for Board Approval process
As applicable, disburses laundry tokens, keep log of sales. Prepares deposit of receipts weekly. Order tokens and prepare packets. Keeps track of token inventory for re-ordering
Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed
Must possess strong administrative background
Three (3) to Five (5) plus years of related work experience

140

Lead Front Desk Resume Examples & Samples

Meets all essential requirements and can completely function as a Front Desk Coordinator
Provides supervision and guidance to designated staff, including developing and coordinating administrative activities
Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics’ workflow and efficiency
Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel
Helps in the training of new hires and any additional training requests from current Front Desk Coordinators
Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues
Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems
May assist the Front Desk Manager in periodic site visits
Dispense information and answers questions regarding the facility and its services

141

Front Desk Night Agent Resume Examples & Samples

Be familiar with all systems and equipments as related to the Front Office (EPITOME, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
Be familiar with all hotel amenities (to include Select Guest Program, Laundry Services, and Omni Kids Program)
Effectively operate computer, printer, telephone, photo-copying machine, facsimile machine, two-way radio

142

Radiology Front Desk Rep Days Resume Examples & Samples

Performs Radiology clerical functions, including scheduling, order entry, filing and report printing sorting and distribution
Greets patients at Radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed
Answers telephones, transfers calls and relays messages as needed
Performs records release of Radiology films and reports
Explains preparations and other procedures as needed
Coordinates care of patients by communicating status of patient, delays, other scheduled procedures and clinical information to technologist and patient floors as needed
Sets up comparison studies as needed
Explains records release policy to patients and families as needed
Files films and reports
Create patient CD’s on the PACS Cube
Monitors patient waiting area, checking on patients waiting or otherwise needing attention
Performs basic equipment maintenance such as printer toner or ribbon changes, fax cartridge changing, etc
Performs other duties as needed or assigned

143

Front Desk Night Audit Supervisor Resume Examples & Samples

Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-hourse list is available
Posts and audits banquet checks in order of the banquet summary sheet
Reconciles all Food and Beverage outlet postings
Verifies front desk cashier work is balanced
Ensures all guest accounts are accurately posted with room and tax
Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure
Ensures the completion of all Libica night audit functions
Distributes all close day reports and morning reports to the appropriate departments
Transmits accurate data to Corporate via CSS
Prepares and distributes the Daily Report
Prior Front Desk/ Night Audit experience required
Must be able to work Overnight Shifts
Prior experience in high volume luxury hotel preferred

144

Front Desk Services Associate Resume Examples & Samples

Computer Skills
Team Work
Diversity Relations

145

Front Desk Agent Dri Resume Examples & Samples

Assists all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner
Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given
Handles guest complaints or concerns in a polite, courteous and efficient manner
Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets
Access and work with systems for redemption of offers and promotions issued by the gaming properties
Works with other departments to ensure a high level of guest service
File, retrieve and update reservations and related reports, as required
Responsible for maintaining a consistent, regular attendance record

146

Senior Front Desk Specialist Resume Examples & Samples

Attends front desk team meetings
May supervise other Front Desk Specialists
Serves as a Team Lead Trainer
Minimum of four years directly related experience

147

Front Desk Resume Examples & Samples

Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services
Manages and screens messages
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
Five (5) or more years' experience in the Hospitality Industry
Must have reliable form of transportation

148

Careers Day-front Desk Agent Resume Examples & Samples

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Positive attitude and good communication skills both written and verbal
Commitment to delivering a high level of customer service
Competent level of IT proficiency
Diploma / Certificate in Hotel Management or equivalent

149

Front Desk Resume Examples & Samples

Greets, opens doors, and provides a warm welcome to residents and their guests
Responds to resident in a professional, courteous and timely manner, without exception
Ensures that the telephone is answered professionally and messages are handled courteously, accurately and in a timely manner
Will provide direction, help clarify needs and desires, answer questions and will be able to share all services for residents and their guests to enjoy their lifestyle
Concierge services to refer residents and their guests to local entertainment and/or hospitality alternatives
Administer all front office and facility operation duties. These responsibilities include but are not limited to: customer service, vendor assistance/oversight, new resident check in processes and clerical activities
Data entry and update to resident accounts, enters Community calendar and property information as needed
Maintain the facilities in a clean and tidy fashion at all times
Initiates preparation of activity logs, incident reports, Management Reports and any other required notices to submit for the General Manager review/approval
Initiates preparation of Management Reports and notices and submit for the Team Manager and the General Manager review/approval
Maintains updates and coordinates resident information in computer database at a minimum on a monthly basis
Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the General Manager
Attend and participate in designated meetings or functions as requested by the General Manager
Positively collaborate and assist with all events and activity planning and arranges services as assigned
Anticipates and improves services required by obtaining and evaluating resident observations, opinions, mood and style of residents, and criticisms then identifying options, developing itineraries
Tracks accomplishments and challenges, constantly evaluating the service levels
Assists in investigations and tape/log reviews for any unusual incidents
Practice and adhere to FirstService Residential global service standards
Must model positive attitude and customer service skills when communicating with our clients and associates
Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff
Enforce all rules, regulations and policies as established by the Board of Directors
Must be well groomed and maintain a professional demeanor at all times
Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
Must have intermediate experience of M/S Outlook, Word and Excel. Must be able to research information from the internet in a time efficient manner
Must possess general knowledge of the community and be able to direct residents to entertainment and recreation alternatives (i.e.: restaurants, movies, ballparks, etc.)
Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others
Must be able to keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions
Address others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Must have previous customer service experience
Experience in the Hospitality Industry desirable
Completion of College level courses with concentration in Business or Hospitality desirable
Must be able to lift and carry 25lbs
Must be mobile enough to move around office and throughout the property
Must be able to work on a computer, input information onto spreadsheets and prepare correspondence

150

Front Desk Beau Rivage Resume Examples & Samples

Approve and post room charges
Interacts with all other hotel departments
Issue safe deposit boxes
Files registration cards, back up and all related hotel reports and paper documents
Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division
Ability to use computer and general office equipment

151

Front Desk Night Supervisor Resume Examples & Samples

Handling Express checkouts ensuring their completion
Balancing of daily postings and revenue
Prepare In-house allowance and adjustment spreadsheets each day
To be thoroughly acquainted with PBX Operator duties
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
Prior guest service experience required, preferably hotel front office experience

152

Front Desk / Guest Services Agent Resume Examples & Samples

Position will be located in Chelan, WA
Previous travel or industry related experience and bilingual skills preferred but are not required
Current open shift

153

Front Desk-st James Place Resume Examples & Samples

Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
Participate in training classes as assigned by the manager
Other duties as assigned by specific hotel Front Desk Managers/Supervisors
High School Diploma or equivalent - required
Must have strong communication and organization skills
Must be able to work weekends and holidays, days, and evenings - required
Must be able to work a varied schedule depending on the property - required
Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

154

Front Desk Agent / Welcome Center Resume Examples & Samples

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Employ attention to detail in order to ensure security of guest room access
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest faxes
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Announce arriving guests over the radio
Direct arriving guests to their destination
Ability to accurately and efficiently input information into computer systems
Ability to compute accurate mathematical calculations

155

Supv Front Desk Resume Examples & Samples

Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank
Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines
Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
Frequently standing up behind the desk and front office areas
Use a keyboard to operate various property management and reservations systems, etc

156

Front Desk Open House Hiring Event Resume Examples & Samples

Greeting members and guests upon arrival
Promoting the Wellness Program through sales and guest conversion
Have a high school diploma or equivalent (GED)

157

OPS Front Desk Lead Resume Examples & Samples

20% Help reconcile and approve pcard transactions in myUFL for all ICBR pcard holders. Responsible for receiving, auditing and tracking all original receipts and invoices for each pcard transaction, approving them in myUFL and attaching documentation for each within the deadlines specified, such that all transactions are documented appropriately prior to approval
10% Serve as an ICBR requisitioner in myUF Market. Adhere to all UF policies regarding purchasing and pcard use. Create and track requisitions for ICBR purchases. Coordinate special orders for ICBR laboratories as needed
10% Help create iLab (ICBR’s billing system) user accounts including processing new labs and users, updates to lab personnel. Position must work independently to verify the correct information is received, duplicate labs or users are not created and help troubleshoot and problem solve for users having trouble accessing the system
5% Work in our Accounts Payable system. This position is responsible for helping to find and attach documentation to support paying all vendors according to UF regulations and Finance and Accounting directives
5% Help process ICBR travel requests and expense reports in myUFL for ICBR personnel as well as for visiting professors and seminar speakers. Includes handling the special requirements for international travel and travelers; preparation of documents and timely and accurate distribution of honoraria when required; manages travel financial records in File Share and hard copy files
5% Make required deliveries, such as the timely and safe delivery of checks to the cashier’s office, confidential personnel paperwork to Human Resources, and various documents to Contracts and Grants, Sponsored Research and the University of Florida Research Foundation (UFRF). Other errands as required
5% Other duties as required
Thorough understanding of the rules and regulations of the UF pcard system, including appropriate expenditures, spending amount limits, timeliness of the reconciliation process, etc
Discretion regarding the expenditure of state, grant and auxiliary funds, care when carrying and delivering checks for deposit or confidential information to and from HR
Knowledge of myUFL fiscal system and UF policies and regulations and maintaining training for role
Typing proficiency of 50-60 wpm
Associate or Bachelor’s Degree preferred
Knowledge of Biotechnology terminology and laboratory processes
Experience with multi-line VOIP telephone systems
Experience working in an electronic billing system, performing reconciliations and audits

158

Front Desk Floater Lead Resume Examples & Samples

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. We are looking for friendly people with a PASSION for the Hospitality Industry!
Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel
Maintains a strong "familiarity" with property amenities and attractions throughout the Miami and South Beach area
Will hold two regular 8hr shift schedules at two South of Fifth Client Properties and will float remaining 24hrs of full 40hr week at sister properties when coverage needs arise
Conducts quality control visits to client properties to ensure 5-Star standards are met and followed at client properties
Provides on the spot individual training and scheduled group training across all of our Front Desk Departments
Determines if site SOP Manuals for Front Desk are adequate and adds to material creating 5-Star standards across the portfolio
In charge of Floater and 3rd Party Emergency coverage scheduling with close interaction with site Managers and Front Desk Supervisors at respective client properties
Possession of excellent public communication skills
A passion for serving guests and collaborating with other staff
Ability to coach, mentor, and train for excellence
Knowing additional languages is a plus
Company selected front desk concierge software (BuildingLink knowledge a strong plus)
The Front Desk Floater Lead position requires Hospitality/Hotel/Condo Front Desk experience with preferred training/education from a Hospitality Program, University, or company that has a solid Hospitality Service training program
Preferred experience is 5+ years’ experience working in a luxury Hotel and/or Luxury Condominium property in a Front Desk Supervisor, Front Desk Lead, or Front Desk Trainer role

159

Front Desk Resume Examples & Samples

Provide coverage with front desk duties during vacation, sick time, leave of absence, and last minute shift assistance coverage. Duties include greeting visitors and residents, providing customer service and responding to issues and complaints. Ensure quality, consistent and overall customer service presentation to residents and guests
Monitor and ensure fire systems and equipment are working properly. Report any issues in writing to the Property Manager within the time guidelines
Respond to emergency situations in a timely and efficient manner and within specified guidelines
Report all issues, complaints and safety matters to Management
Maintain excellent knowledge of emergency response and access control procedures, electronic security systems and logs, records and forms of each building in span of control
Critical thinking, problem solving, judgement and decision making abilities
Ability to learn and possess knowledge of multi-building operations
Must be able to properly represent the organization at all times. Must follow the company dress code and Policy and display identification badges at all times

160

Temp Front Desk Agent Resume Examples & Samples

Actively welcome, greet and check guests in
Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
Ensure work areas are cleaned and maintained at all times

161

Manager, Service Center & Front Desk Resume Examples & Samples

Manage, plan and motivate direct/indirect reports in alignment with the organization’s strategic direction, as it relates to supporting Team Members and Managers from an HR/Talent perspective
Ensure group commitments to goals/objectives are clearly defined, socialized within the team and within the organization and measured on a monthly basis
Streamline and improve processes while providing operational support to Team Members, Managers, and COEs within Talent Management Services; understand and utilize HR/Talent systems including UltiPro (MSS/ESS), SuccessFactors, ServiceNow and others, as needed, to streamline processes and achieve deliverables; interact and work closely with direct reports to identify deliverable gaps and possible solutions
Review and use metric data to ensure appropriate staffing levels, assist in head count planning, identify areas of improvement, understand traffic patterns, peak times and proactively identify key times to leverage various resources effectively to meet business need
Responsible for selecting, developing and deploying staff in the most effective manner to meet business objectives. Procure and manage temporary, contract team members to contribute during peak, high-volume times in order to maintain predefined Service Level Agreements according to business need
Determine objectives and set priorities for direct staff; responsible for performance management and providing regular, on-going feedback while coaching and developing the TMS Support Center and Front Desk staff, ensuring the development of their critical knowledge/skill base as it relates to team accountabilities in order to ensure quality and timely work. Define and oversee an effective training program for new TMS Support Center and Front Desk team members
Develop ongoing training for field team members so that the TMS Support Center model is fully understood and utilized
Contribute to B-Dubs Support (ServiceNow) model by identifying opportunities to build upon the tiered support model for the entire Talent Management Department and Enterprise
Ensure effective cross-functional collaboration and communication between the TMS Support Center/Front Desk and other Talent Management Services Centers of Excellence, company departments and outside vendors as needed
Oversee external vendor relationships such as Access, the file management/storage process for organizational-wide off-site storage, Equifax, and ADP Unemployment group
Partners with Risk Management regarding building security initiatives and Facilities Management regarding maintenance work and work order processes as it relates to Front Desk staff
OTHER JOB FUNCTIONS/RESPONSIBILITIES
Works directly with Director of TMS Technology & Operations, informing about issues and/or progress on assigned projects of TMS Support Center staff and Front Desk staff
Complete and deliver performance review results to direct reports
Coaches and develops direct reports, including response to performance issues
Review and monitor for accuracy and completion of TMS Support Center transactions and reporting
Performs special projects or compiling support as requested
Work with cross functional teams to implement process improvements and/or enhancements
Effective verbal and written communication
Skill in time management and organization with excellent attention to detail
Ability to maintain confidentiality regarding sensitive information
Ability to adapt and demonstrate resiliency in response to new information, changing conditions, or unexpected obstacles
Ability to identify when immediate action is needed and willing to make informed decisions, render judgments, and take action
Maintaining up to date knowledge on changes to federal and state laws regarding unemployment and leave of absence regulations as well as labor law regulations and company policy
Proficiency with Microsoft Office and experience with various data management systems, including HRIS
Bachelor’s degree (Human Resources/Business preferred) or equivalent combination of education/experience
3 + years of general human resource or leave administration (FMLA, Military, Short Term/Long Term Disability) experience
3 + years of experience in an HR Support/Call/Operations Center
Proficient with Microsoft Office Suite
Knowledge of FMLA and HIPAA and ADA regulations

162

Mgr Front Desk Shift Crowne Plaza San Jose-silicon Valley Resume Examples & Samples

Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget
Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
Interact with outside contacts

163

Front Desk Weekend Saturday & Sunday Resume Examples & Samples

Monitoring the Bistro area for refreshments, music, cleanliness
Welcoming and support the hospitality of a Sunrise community
Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
You must have good judgment, problem solving and decision making skills as well as be an organized record keeper
Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications

164

Front Desk Specialist Resume Examples & Samples

Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy
One year experience in medical office setting preferred
Medical terminology and medical computer experience preferred

165

Reception Front Desk Resume Examples & Samples

Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Physical and Mental Functions
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports,
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers,

166

Front Desk Admitting Coordinator Resume Examples & Samples

Minimum 1 year of hospital clerical or some medical office experience preferred
Medical terminology preferred
Ability to use time wisely in preparing work area to meet high-paced demand
Must use independent judgment and adapt quickly to changing circumstances
Must have the skills necessary to operate the office equipment required to fulfill job duties. Computer experience beneficial
Must demonstrate excellent phone etiquette

167

Front Desk Coverage Resume Examples & Samples

Able to work well independently
Able to adapt and respond appropriately to a variety of callers and clients
Previous office/reception/front desk experience a plus
Able to type at least 35 WPM
Must be available for Full Time work with the ability to work a variety of shifts from 5am -10pm, Monday - Friday **

168

Telerecruiter / Front Desk Resume Examples & Samples

Contact by telephone current apheresis and/or whole blood donors to recruit for donation
Schedule appointments to ensure maximum number of donors are scheduled each day
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply

169

Front Desk Operation Specialist Resume Examples & Samples

Maintain a relevant and up to date list of campus/office supplies for effectiveness of personal duties and store all campus/office supplies in a consistent manner that is easy for all to locate
Keep all campus/staff printers stocked with printer paper on a daily basis, keep team study rooms and campus classrooms stocked with markers and erasers as needed
Inform Facilities when supplies are low in order to prevent running out of campus / office supplies
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, photocopy machine, all campus/office printers and handle vending machine refunds and vending machine issues
Communicate verbally and in writing between suppliers, visitors, students, janitors, professors, enquirers and staff and enforce all Hult campus rules
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
Responsibly handle all items turned into the campus lost and found and thoroughly ensure that all claimed items go to the correct parties

170

Front Desk Administrative Resume Examples & Samples

Experience: 1 year
Education: BA
Skills Office knowledge, English and Hebrew verbal and written

171

PBX / Front Desk Agent Resume Examples & Samples

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc

172

Operations Associate, Front Desk Resume Examples & Samples

HS Diploma or GED or 4 additional years of directly related experience
Two (2) or more years of related experience
Demonstrated commitment to providing superb customer service
Knowledge of appropriate telephone etiquette and related skill in the use of a multi-line phone
Ability to operate a personal computer and demonstrate proficiency with word processing, spreadsheet software, scheduling applications, and email
Ability to perform basic mathematical functions
Requires knowledge of alpha/numeric filing systems
Ability to function in an office environment and perform a broad range of diverse duties
Requires strong organizational and interpersonal skills

173

Front Desk Reception Resume Examples & Samples

Answer main office line and answer caller’s questions, route and/or take notes; handling calls as expeditiously as possible
Greet clients, staff and other visitors to the office, and connect them with the appropriate staff member in the office
Open office doors promptly at 8:30 a.m
Manage high volume of incoming and outgoing mail which includes; packaging, applying postage and routing via multiple mail carrier services. (FedEx, UPS, USPS, etc.)
Manage multiple conference rooms with scheduling, event set up/tear down, service requests, etc
Submit work orders to our building management for service or repair; which includes plumbing, temperature control, lighting, broken fixtures, light replacement, and basic maintenance of all the floor’s facilities
Assist with office events and functions like; birthday events, social office activities, client meetings, training events, corporate service events, and other events as they come up
Assist the various practice groups with administrative tasks on an as needed basis at peak times of business. (typically during tax season and extension season)
Assist with BPM training set up and calendar for training rooms
Seasonal meal ordering. (typically during tax season and extension season)
Reconcile vendor invoices for manager approval

174

Front Desk-sfm Resume Examples & Samples

Verification of Insurance Benefits
Eligibility and financial responsibility information must be communicated clearly to patients
New and follow up appointments within the practice

175

Front Desk-fmx Resume Examples & Samples

Maintenance of patient's chart
Billing information
Assist with Patient Collections
Consultation appointment referrals
Ability to maintain a cheerful, positive and respectful attitude

176

Front Desk / Check Out-raf Resume Examples & Samples

Opens front doors, lights waiting room, place newspapers and prepares for patients
Routes clinical questions and emergency calls to clinical staff or physician according to established policy
Takes appropriate messages for physicians or employees including the patient’s/person' s name, phone number, company name (if applicable), date and time of call and nature of call. Uses EMR or voice mail when applicable
Schedules patient appointments according to established guidelines. Gives directions to the office to new patients. Verify participating insurance plans, appropriate referral authorization, and appropriate co-payment. Calls patients for physician schedule changes. Reschedules patients as required and updates practice computer schedule
Calls each no-show patient, noting this in the patient's chart. Mail a note to any patient who cannot be contacted. Create a Failed Appointment encounter in Meridian EMR and send to the physician. (Indicating the reason for the no-show.)
Schedules patient injections and blood draws on nurse schedule as requested
Obituaries-Check in Misys/Companion, HealthPort, Medical Manager and Intergy. Cut out and tape on white sheet of paper. Have doctor sign and give a copy to the billing office. Make sure all appointments are cancelled. Change account status to "deceased" in the PM system along with the date. Change the patient chart status to inactive in the Meridian EMR. Check Charting Plus and change to "deceased" status
Forward phones at the end of the day to answering service. Phones are to be taken off the answering service at 8:00am every morning
Six months to one year experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality

177

Front Desk Resume Examples & Samples

Will escort patients to the exam room and prepare them for their visit with the physician
Medical Coding
1+ year experience as medical receptionist preferred for this busy office

178

Front Desk-urology Resume Examples & Samples

Calls patients to confirm appointments 2 business days prior to the appointment. Remind patients to bring medication list with name, dosage, and number of times per day as well as new patient paperwork
Prepares new patient packets and mails to new patients
Obtains new patient information form and medical history form for all new patients. Reviews these for completeness and requests any missing information. Verifies patient insurance information. Copy insurance card (front and back). Obtains patient photo for the EMR. Enters patient into computer, checking demographics, referring doctor, pharmacy, financial type, and insurance for accuracy
Files all medical records. Forward reports as necessary to the clinical staff
Sorts and distributes faxes to physicians and staff
Obtain medical records prior to the patient appointment. Forward requests for Medical Records to the physician for approval. Copy medical records as requested. There is no charge when sending the records to a referring physician. Patients requesting a copy of medical records will pay when they pick up the copies of the record. Provide billing information to the Billing Office for all other requests
Forward phones at the end of the day to answering service. Phones are to be taken off the answering every morning

179

Front Desk-temporary Resume Examples & Samples

Patient Contact and Care
Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due. Collections per company policy
Assist with patient questions regarding billing and insurance payments
Must be able to take complete and accurate messages, delivered in a timely fashion
Enter all word codes into medical management system per company policy and procedures

180

Front Desk-es Resume Examples & Samples

Answers telephones. Gives information about the practice within the limits of practice policy
Collects co-payments, deductibles, and patient balance as indicated by insurance card and computer billing system. Enters charges into billing system
Maintains copies of all patient paperwork and replenishes supplies as needed
Count petty cash and batch credit card machine
Clean lobby at the end of the day and lock doors
Six months to one year minimum experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality

181

Radiology Front Desk Rep Days Resume Examples & Samples

Good telephone and communication skills are necessary
Knowledge of Medical Terminology is required
Must be able to type and perform order entry on HIS System, as well as retrieve information
Must possess general clerical skills, as well as good communication and organizational skills
Must possess communication skills as necessary for contacts with patients, and family members of infant through geriatric age groups
Radiology experience preferred

182

Front Desk Specialist AMG Resume Examples & Samples

Performs complete Health System registration if indicated
Proficient in all software programs required to adequately perform duties
Demonstrate ability to establish priorities, being flexible and readily adjusting to change
Able to work independently with minimal direct supervision
Previous experience in physician office and medical terminology preferred

183

Front Desk Agent HOA Resume Examples & Samples

Welcomes owners and guests, solves minor problems, and ensures owners and guests have a great stay
Answer incoming calls and routes them accordingly in a timely, professional and polite manner. Take messages as required and delivers accordingly
Handles all paging and radio communications professionally
Solves owners and guest-related problems within scope of authority
Makes owners and guest reservations when required
Communicates general information about the resort to owners and guests effectively and politely
Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in an stay over guests in the an effective manner
Maintains the residents front lobby area, ensuring cleanliness at all times
Maintains record of calls placed and toll charges
Maintains supply of informational brochures, flyers, and maps for owners and guests requests
Performs clerical duties, such as typing, proofreading, and sorting mail

184

Front Desk Resume Examples & Samples

Receives, screens, routes and responds to incoming telephone calls
Takes accurate messages and ensures timely delivery
Performs additional clerical duties as assigned
Minimum Qualification: Six months of experience working in a customer service role. Six months of experience using a computer keyboard
Preferred Qualification: Experience working with a healthcare or hospitality environment

185

Front Desk Showroom Coordinator Resume Examples & Samples

Enthusiastically greet all customers entering the showroom
Effectively communicate appointment policy
Prepare literature packages
Manage central appointment book
Manage customer job folders
Maintain bid follow-up system
Address “Thank You” cards for whole house selections
Manage sign-in book
Answer incoming showroom calls
Assist with showroom administrative duties as time permits
Maintain literature levels

186

Front Desk Admissions Resume Examples & Samples

Opening and/or closing the Center Admissions area
Greeting patients/visitors in a professional, courteous and helpful manner
Verify patient demographic and insurance information and update and/or scan as necessary
Generate surgical charts on a regular basis for future scheduled appointments
Demonstrate good judgment in handling patient encounters and safeguarding confidentiality
Punctuality and ensuring coverage of Admissions at all times while patients are present
Maintain a cooperative working relationship with all and handle difficult situations tactfully
Answer incoming phone calls and monitor incoming faxes
Handle Admissions refreshment area and order staff catering
Willingness to cross-train in all administrative areas for coverage
Demonstrate flexibility, accept change, and perform other duties as necessary
Personable team player, able to prioritize duties, pay attention to detail, and multitask
Computer/keyboarding proficiency required, including pproficiency in Excel and Word
Strong interpersonal communication and problem solving skills
Medical field experience strongly preferred, surgery center and/or HST experience a plus

187

Front Desk Resume Examples & Samples

Remaining with the Physician at all times in the exam room unless asked to step out or sent to schedule a study
Assisting the Physician in all aspects of the patient's initial consultation, and
Weekly status checks
Any emergency visits that are needed
Scheduling and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining Physician's signature on test results
Responsible for acquiring results and notifying said results on all interim reports to the Physician and then to chart
Charting information of patient progress on weekly status check sheets and scuts and providing copies of notes (scut) to the Front Desk Receptionist in the applicable office
Drawing of blood for various lab tests that are sent out in applicable office and following up on results of lab including obtaining Physician's signature on test results
Attending annual OSHA/Biomedical update meetings and application in the clinical setting of the updates
Documentation of medications that the patients are currently taking, and document any new medications prescribed by our Physicians while under our care to include the name of the medication, dose and amount prescribed, Physician prescribing, instructions, date and Nurse's initials
Documentation of any samples given to patient
Responsible for charting patient's vital signs, initial weight, and all follow-up weights
Verifying that the allergy sticker is complete
Once aware, responsible for reporting or verifying all patient problems and reporting to appropriate personnel
Maintain HIPAA rules and regulations as it applies to patient privacy
Maintain open communication with front desk, Physician and office staff as it applies to
Patient add-ons
Patients on treatment breaks
Changes in treatment plan
Maintain licenses, if applicable
Strong communication skills (both verbal and written)
Professional and reliable
Demonstrates care and compassion in dealing with patients
Minimum of 1 year experience as a Medical Assistant
Experience in Urologypreferred, but not required

188

Front Desk Resume Examples & Samples

When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately
Responds to emergency situations in a timely and efficient manner within two hours of notification
Reports all complaints/issues to The Director of Operations/Front Desk Coordinator
On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays
May be assigned other duties and responsibilities as required

189

Front Desk Specialist Resume Examples & Samples

Previous reception and/or service center/customer service experience in a healthcare setting
Ability to multitask and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service
Knowledge of insurance payors including federal, state and private health plans
Experience with authorizations, managing multiple lines, collecting copays, and completing registrations
Experience with related systems: PCIS, IDX, EPIC

190

Front Desk Brokerage Administrator Resume Examples & Samples

Answer telephone using switchboard in a courteous, efficient and professional manner, routing all calls proficiently
Learn Marcus & Millichap executives’ names and office locations, and extend hospitality to executives upon office visits and phone calls
Supply appropriate information to callers, relaying messages
Gain and display knowledge on a weekly basis of all regional office property listings and advertised properties ensuring calls are routed to correct agent
Greet and announce visitors in a courteous, professional manner, offering refreshment to each visitor
Using iMpact, data entry of new listings into MNet, create paper listing files and work with Operations Manager to activate new listings in a timely manner
Cross-trained on all back office brokerage tasks
Maintain a billing system for agent ad reimbursement as directed by Operations Manager
Send and receive information via Outlook (email) as well as distribute any additional information through hard copies in Agent/Staff in-boxes
Maintain cleanliness and organization of the kitchen, reception and conference room areas before and after each meeting, as well as at opening and closing of office. Work with Brokerage Staff to keep all office areas neat, clean and organized
Maintain a conference room schedule, reserving rooms for client meetings and various presentations
Keep monthly inventory on all office and coffee supplies and place necessary supply orders on a regular basis, keeping costs in check
Handle any errors in shipments and deliveries, working with the Operations Manager to find best solutions
Process daily mail and faxes (incoming & outgoing) and possible agent mass mailings in a confidential manner. Keep fax machines supplied with paper and toner and prepare the machine on Friday for weekend use
Update office roster(s), verifying new agent or staff information with Operations Manager
Update the Marcus & Millichap Lobby Book with new inserts from the Communications Dept
Perform other duties as assigned by Operations Manager or Regional Manager
Manage postage machine and check fund balance weekly as you process bulk mailings
Proficient in Microsoft Office 2016
Strong organizational skills, written and verbal skills and attention to detail
Self motivated - performs with little direction - desire to progress to higher level staff positions
Desire to bring out the best from a variety of personalities
Professional front office appearance, dress and demeanor
High School Education a must; degree preferred

191

Front Desk Agent / Guest Services Resume Examples & Samples

Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Must be 18 years or older
Must possess basic computer skills, i.e. Word, Excel, etc

192

Lead Front Desk Assoociate Resume Examples & Samples

Model exceptional customer service skills for the entire clinic staff to emulate
Set the tone and culture for the front desk team
Responsible for maintaining a positive work environment by fielding front desk associate challenges and facilitating solution oriented discussions
Mentor front desk associates in a respectful and honest manner; effectively communicating and helping to create “habits of success” in all duties including membership sales
Facilitate communication between the front desk staff, Estheticians, Massage Therapists and management
Inventory of clinic supplies
Coordinate, organize and facilitate training with front desk associates as needed including new hires
Lead Front Desk Associates will not be responsible for, or have authority in disciplinary issues
Attend required meetings and trainings
Work to resolve customer service issues as needed
Promoting the Wellness Program
Ability to identify areas for technical improvement for all Front Desk Associates
Ability to train and mentor
Ability to close membership sales
Effective communication and listening skills
Interpersonal relationship skills
Emotional intelligence
Possess basic math and cash handling experience
Work a minimum of 30 hours a week

193

Guest Services / Front Desk Resume Examples & Samples

Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel
Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
Balances and drops receipts according to accounting specifications
Provides guests with information about the facility, services, and amenities
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested
Assigns guest rooms to housekeepers, inspects rooms
Fields and resolves guest complaints or escalate for resolution to appropriate department
Assists guests in emergency situations
Maintains adequate supplies and functional equipment at the Front Desk
Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty

194

Rep-front Desk Resume Examples & Samples

Greets guests and provides appropriate assistance and information
Minimum Qualification: Six months of experience working in a customer service role
Minimum Qualification: Six months of experience using a computer keyboard
Preferred Qualification: Ability to stand for long periods of time, frequent walking, ability to push over 50 lbs and occasional bending and stooping

195

Kirkwood Lodging Front Desk Agent Resume Examples & Samples

Preserve quality of Homeowner and Guest experiences
Consistent and accurate communication with Housekeeping department
Pre-arrival and ongoing Guest contact/communication
Reporting and following up on all guest issues & maintenance requests
Respond to guest and owner inquiries via email & telephone
Book Lodging Reservations via telephone & email
Concierge Duties
Assist Management as need

196

Front Desk Early Shift Resume Examples & Samples

Greet patients and the public in a pleasant and professional manner
Verifies information in the computer is correct
Prepares chart for clinical staff
Collects fees from patients
Organizes paperwork for the next day
Cross trains in other Business Office areas
Minimum 2 years of hospital or medical office experience
Must be able to communicate verbally and non-verbally in a professional way
Ability to prioritize and use time wisely to meet high-paced demand
Show a genuine desire to work and improve the surgery center as a whole
Professional appearance
Must demonstrate excellent phone etiquette and exceptional customer service skills
Creole a plus

197

Welcome Center Front Desk Fall-work Study Resume Examples & Samples

Personable
Friendly
Hardworking
Independent

198

Front Desk Guest Services Associate Resume Examples & Samples

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Decision-Making
Learning
Customer Service Orientation

199

Reservations / Front Desk Agent Resume Examples & Samples

Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
Collaborate with the Sales Department concerning group bookings
Act as the initial guide for the guest and their experience
Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

200

Front Desk / Administrative Asst Resume Examples & Samples

Welcome visitors by greeting them in person or on the phone
Route calls to appropriate department or staff member
Answering or referring inquiries about the company
Cater to visitors by promptly acknowledging their presence and reason for business, as well as offering/providing refreshments
Take and relay messages accurately and effectively to the necessary staff member in a timely manner
Responsible for assisting the Business Manager with business office duties as assigned by the Business Manager
Assisting the Business Manager with Corporate requests
Assist with the maintenance of all files including those related to leases and contracts for the market
Assist with monitoring and administration of all trade accounting functions
Responsible for assisting as needed for the monthly financial close and submission of information to the Corporate office by stated deadlines
Work closely with Business Manager to ensure adherence to the various components of the Company’s internal accounting controls and policies, including but not limited to; revenue recognition, cash control, credit and collections, and employee compensation
Assist with maintenance of the EEO program, FCC related reports and hiring procedures
Assist Market Manager and other department heads as requested by the Business Manager
1 plus year of administrative or receptionist experience
Savvy at problem solving and prioritizing
Proficient in aspects of accounting

201

VNA Front Desk Admin Asst Resume Examples & Samples

High school or equivalent required. Associate’s degree preferred
1-3 years secretarial experience – healthcare preferred
Some financial background a plus

202

Front Desk-pug Resume Examples & Samples

Greets all incoming patients. Directs patients to sign-in sheet. Places encounter form with new patient/established patient forms in appropriate location for the nurse to retrieve. Notifies appropriate nursing staff as patient arrives
Old patient information must be verified. Verify address, telephone number insurance status, medical history and medications. Update computer as needed. Obtains patient insurance card. Verifies insurance company, group #, policy #, and mailing address for claims. Updates computer information. Places a copy of the card (front and back) in the chart if the information is new. Verifies patient demographic information and updates computer system. Provide patient privacy policy as needed to update chart
Distributes faxes and maintains fax supplies and equipment. Puts ordered supplies in appropriate storage areas
High School graduate. Certificate or diploma in medical office administration preferred

203

Front Desk Team Leader Resume Examples & Samples

Maintains schedules and timesheets/cards for payroll purposes
Keeps track of activity logs, incident reports for the Manager's review
Provides training for all new hires assigned to property
Forwards vacation and day off requests to Front Desk Coordinator for approval
Assists in investigations, tape/log reviews for any unusual incidents
Resolves and follows-up on all complaints/issues

204

Vanc Coordinator, Front Desk Resume Examples & Samples

Greets, screens, registers, schedules and discharges patients in a prompt, pleasant and helpful manner
Provides timely & accurate information to management, physicians, & team members
Books, coordinates and reschedules patients appointments. Relays necessary messages to staff
Verifies necessary demographic information and records in patient medical record
Collect co-pays and document appropriately
Maintains and updates current information on schedules ensuring that patients are scheduled properly and appointments are confirmedFollow up phone calls to all patients that missed appointment and reschedule as appropriate
Answers telephone, screens calls, takes messages and provides information
Assembles patient charts for next day visit. Updates profile on all patients
Verifies medical insurance coverage and documents benefit information
Oversees waiting area, coordinate patient movement, reports problems or irregularities
Acts as a patient relations representative by answering patient inquires either in person or on the telephone within the limits of his/her knowledge and medical practice policies,
Coordinate scheduling of new patients with referring physician and patient. Mail out new patient package prior to appointment
Maintains computer files and assists in establishing office systems,
Performs other tasks as requested

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