Front Desk Night Auditor Resume Samples

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MC
M Cronin
Mackenzie
Cronin
75141 Batz Springs
Boston
MA
+1 (555) 640 5847
75141 Batz Springs
Boston
MA
Phone
p +1 (555) 640 5847
Experience Experience
New York, NY
Front Desk Night Auditor
New York, NY
Huel and Sons
New York, NY
Front Desk Night Auditor
  • Maintain a professional business appearance, attitude, and performance
  • Perform key inventory
  • Communicate all pertinent shift information to General Manager and other desk staff
  • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Process guest registrations, including collecting payment
  • Handling Express checkouts ensuring their completion
Boston, MA
Night Auditor / Front Desk
Boston, MA
Rogahn Inc
Boston, MA
Night Auditor / Front Desk
  • Perform other duties as requested by management
  • Input and update financial information into corporate communications network
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Perform nightly backup of server
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
present
Dallas, TX
Front Desk Nights / Night Auditor
Dallas, TX
Adams and Sons
present
Dallas, TX
Front Desk Nights / Night Auditor
present
  • Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
  • Valet cars, deliver amenities, luggage assist, maintenance duties
  • File MOD reports and post preshift meeting
  • Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up. Own all guest requests and ensure they are followed up within 15 minutes of the request
  • Look at inventory and shift inventory if necessary. Review site tours and ensure houskeepeing is aware of room to use
  • Review VIP list and ensure knowledge of VIP names
  • Ensure bucket checks are done at least once per shift and all problems remedied before shift end. Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary
Education Education
Auburn University
Skills Skills
  • Proficient in time management; the ability to organize and manage multiple priorities
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • Ability to take initiative and effectively adapt to changes
  • Excellent customer service skills
  • Able to establish and maintain a cooperative working relation
  • Strong analytical and problem solving skills
  • Able to use sound judgment; work independently, with minimal supervision
  • Ability to interpret and create spreadsheets
  • Recognizes an emergency situation and take appropriate action
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5 Front Desk Night Auditor resume templates

1

Front Desk Nights / Night Auditor Resume Examples & Samples

  • Ensure standard of the day are posted and adhered to. Read the logbook and most recent MOD report to ensure knowledge of all events
  • Check for any group arrivals
  • Review VIP list and ensure knowledge of VIP names
  • Ensure bucket checks are done at least once per shift and all problems remedied before shift end. Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary
  • Ensure emergency reports are printed and filed correctly
  • Valet cars, deliver amenities, luggage assist, maintenance duties
  • Responsible for handling a cash bank, signing in and out . Must follow all SOX compliance procedures
  • At least 2 years previous customer service preferred, hotel experience - preferred
  • Valid US Drivers License and satisfactory driving record - required
  • At least 21 years old - required
2

Front Desk / Night Auditor Resume Examples & Samples

  • Maintain positive customer and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)
  • Ability to solve problems with a minimum of guidance
  • PC Skills and knowledge
  • Hotel Hospitality Front office accounting knowledge a plus
3

Front Desk Night Auditor Resume Examples & Samples

  • Assists in coordinating registration functions for all guests
  • Maintains adequate change bank to support the guest service needs
  • Reconciles disputed guest charges
  • Provides explanation for paid outs, miscellaneous charges, and allowances (must have the approval of the supervisor on duty)
  • Participates in Quality Assurance Programs that include daily inspections and reviews to address areas in need of improvement
4

Front Desk Night Auditor Resume Examples & Samples

  • Check in/out members, owners, and guests
  • Follow through on requests and/or concerns in a timely manner
  • Handle and resolve complaints
  • Verify guest information (i.e. for additional keys, telephone calls, and packages.)
  • Compute billing charges, collect payments and provide change
  • Post charges as received through other debarments (i.e. fitness center, housekeeping, logo shop, and laundry)
  • Communicate with all internal departments including PBX, housekeeping, engineering, and security
  • Balance all end of day shift reports
  • Verify cash and credit card transactions
  • Complete nightly cash drop
  • Complete night audit checklist
  • Report incidents to management/security immediately
  • Able to establish and maintain a cooperative working relation
  • Ability to interpret and create spreadsheets
5

Night Auditor Front Desk-tropicana Resort Resume Examples & Samples

  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
  • 1 year of front desk experience in a hospitality/hotel environment and/or
6

Night Auditor / Front Desk Resume Examples & Samples

  • Handle cash, make change and balance an assigned house bank
  • File paid invoices in night audit packs
  • Fluency in job related English, both verbal and non-verbal
7

Hotel Front Desk Night Auditor Resume Examples & Samples

  • Balance settlements, postings, and restaurant/mini bar charges
  • Computer data entry and retrieval for hotel, casino, and room charges
  • Communicate with the guests and employees and answer their questions in a professional and courteous manner
  • Move the check-in and check-out process along with speed, accuracy, and the Eldorado style of service
  • Enter hotel information concerning hotel into the computer and retrieve this information when needed for each guest processed
  • Run back-up reports and all other reports necessary to perform duties
  • Assign guest accommodations according to current procedures
  • Follow good cashiering habits, perform a variety of account postings, guest settlements, and balance all work done at shift’s end
  • Stay up to date with all current information, promotional offers, group bookings, and special events that may affect the front desk and any daily operations
  • Maintain a friendly and positive attitude towards guests and fellow employees. Be aware that problems are guest service opportunities. If unable to help assist a guest, promptly refer the guest to the shift manager on duty or assistant front desk manager
  • Be knowledgeable of all Eldorado facilities (restaurants, bars, showroom, etc.) and recommend our establishments and amenities to the guest
  • Answer all phone calls promptly (within three rings) and courteously
  • Work on a manual system
8

Night Auditor / Front Desk Resume Examples & Samples

  • Must be able to work with and understand financial information and data, and basic arithmetic functions
  • Must be willing to cross train in other accounting or hotel-related areas
  • Must be able to prioritize job functions in order to meet deadlines
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
  • Audit and reconcile financial and statistical reports
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
  • Prepare and distribute month-end reports
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
  • Prioritize job functions in order to meet deadlines
  • Ensure accuracy of all numbers reported including statistics
  • Input and update financial information into corporate communications network
  • Perform daily, weekly, monthly and annual data processing system functions as required
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
  • Ensure overall guest satisfaction
  • Respond to governmental inquiries upon receipt
  • Handle guest requests
  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
  • Guest Service Experience preferred
  • Computer knowledge/skills required
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Late/Overnight shift
  • Maintain a warm and friendly demeanor at all times
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to cross-train in other hotel related areas
  • Must be able to show initiative, including anticipating guest or operational needs
9

Front Desk Night Auditor Resume Examples & Samples

  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Prepare and send out the DAR to appropriate team members
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s
  • Be familiar with emergency procedures and Alarm System in the PBX department
  • Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
  • To be familiar with local attractions and businesses
  • Must have strong communication, computer and organizational skills