Front Desk Night Auditor Job Description
Front desk night auditor
provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property.
Front Desk Night Auditor Duties & Responsibilities
To write an effective front desk night auditor job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk night auditor job description templates that you can modify and use.
Sample responsibilities for this position include:
Answers inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information
Performs all necessary procedures to ensure the day’s financial business for the Lodging Division is formally closed (from a financial/accounting standpoint), the date is rolled, and all property management systems (notably SMS-Host) are functioning correctly and ready for the next day’s business
Acquires understanding and knowledge of lodging rates
Learns the information and pricing for lift tickets, ski rentals, ski lessons, adventure products and special events
Look at inventory and shift inventory if necessary
Be actively engaged with our guests
Greets guests upon arrival
Checks front office accounting records for accuracy and compiles information for the hotel's financial records
Tracks room revenues, occupancy percentages, and other front office operating statistics
Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
Front Desk Night Auditor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Night Auditor
List any licenses or certifications required by the position: AED, CPR, ICS
Education for Front Desk Night Auditor
Typically a job would require a certain level of education.
Employers hiring for the front desk night auditor job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Graduate, Accounting, Education, General Education, Oceanography, Meteorology, Hospitality, Communications, Technical, Associates
Skills for Front Desk Night Auditor
Desired skills for front desk night auditor include:
Execute to standard
Front and PBX Moments of Service scenarios
Lodging rates
Property Management Systems
Accounting Principles
Attractions
Community and area in which the hotel is located to assist guests with information on special events
Eldorado facilities and recommend our establishments and amenities to the guest
Emergency procedures and hotel policies
Events
Desired experience for front desk night auditor includes:
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, ) according to hotel standards
Posts room charges and room taxes to guest accounts
Summarizes results of operations and prepares reports for management
Performs duties of the Front Desk Agent
Responsible for overseeing the Front Desk operation during night-time hours (which is the go-to location for lodging guests or owners requiring assistance overnight)
Provides exemplary guest service skills during owner/guest check-in/check-out
Front Desk Night Auditor Examples
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Front Desk Night Auditor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front desk night auditor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk night auditor
- Responds to owner/guest service requests that require action during hours where no housekeeping staff or maintenance staff are on duty
- Strives to know all the answers or knows where to find them
- Uses the HotSOS work order system to log all owner/guest requests received and completed (or dispatches them to an appropriate team member)
- Typically the first point of contact during any emergency situation occurring, during night-time hours, in the properties falling under the purview of the Lodging and Property Management division
- Acts as a coordinator and communications liaison with owners, guests, resort security, resort senior management, and emergency services (depending on the situation)
- Responsible for following all established Night Audit procedures, while continuously seeking new ways to improve the current process
- Contacts and works with IT and SMS-Host support to rectify any issues preventing the daily close from occurring
- Performs detailed QA on any remaining same day arrivals and all next-day arrivals (to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms and/or oversell situations)
- Performs nightly “bucket checks” to ensure that the filing of all registration cards accurately matches any updates
- Completes all “whoses” from the day (creating new guest tiles and inputting appropriate data) when new guest information is captured
Qualifications for front desk night auditor
- Completes accurate reconciliation and deposits of all cash and/or checks from owner and guest payments
- Reconciles petty cash/change box
- Prepares, reviews, and distributes all required reports (pre and post night audits) to ensure that a hard-copy back-up is available in case of system down-time or emergency (and to support the morning Front Desk team in being set-up for the day)
- Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner
- Follows all established uniform and appearance policies
- Works closely with other Front Desk staff to assure continuity of service, procedures, and employee experience (regardless of season, day of week, or time of shift)
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Front Desk Night Auditor Job Description
Job Description Example
Our growing company is looking to fill the role of front desk night auditor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk night auditor
- Reviewing all daily transactions and compiling accounting and statistical reports
- Preforms end of day processes in multiple outlets and main computer system, checks to ensure that all transactions have been processed correctly
- Balances daily server reports and totals transactions
- Responsible for the check in and out of guests
- Answer telephone calls, guest requests, and all other inquires as needed
- Develops computer systems technical knowledge
- Learns the SMS (reservation and front office system) and the RTP (ticketing system)
- Develops lodging accommodations knowledge
- Learn about all of the resort’s accommodations
- Learns the rate structures and knows where to find the rates for each lodging accommodation including rack, discount seasons and packages
Qualifications for front desk night auditor
- Develops general resort knowledge
- Confirms lodging accommodations and resort activities
- Greet guests, review reservations and make necessary changes
- Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation
- Collects and reconciles daily transactions
- Collects folio balances, performs required accounting procedures, processes a shift report, and balances cash drawer
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Front Desk Night Auditor Job Description
Job Description Example
Our company is hiring for a front desk night auditor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front desk night auditor
- Maintains guest confidentiality
- Safeguards credit card information, room numbers, addresses, phone numbers and issuing proper keys
- Maintains rapport with housekeeping and maintenance services
- Relays information regarding early checkouts, walk- in’s, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests
- Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures
- The night audit has three specific stages including the SMS night audit, the processing of daily housekeeping reports, and the Shift4 credit card settlement
- Reconciliation of daily postings
- Investigate daily variance and correct as necessary
- Review in house guest folios daily for corrections, adjustments, transfer or errors
- Review package breakage folio for accuracy
Qualifications for front desk night auditor
- Balance the change in ledgers nightly
- Communicate effectively with Managers on issues and concerns of the daily audit via electronic error log
- Print appropriate reports for the prior day’s business
- Run required property management system reports for day’s close of business
- Balance and settle all credit cards by outlet
- Organize and submit reports and appropriate documents to the Controller team
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Front Desk Night Auditor Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of front desk night auditor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk night auditor
- Must be extremely organized and a self starter
- A minimum of two years previous experience in a hotel accounts or front office department is preferred
- Excellent practical understanding of hotel front office and back office procedures
- Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty
- Have working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy
- Handle complaints courteously, relay through Supervisor for appropriate action
- Complete Daily Revenue Report during each shift.-Complete appropriate shift checklist nightly
- To be a main liaison between guest and the hotel during Overnight Hours
- Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, Synergy, Two-Way Radio Dispatch, ISD Firepanel)
- Keep a balance bank provided by the hotel, while accurately handling cash and credit card transactions
Qualifications for front desk night auditor
- Responsible for total guest experience and satisfaction
- Multitasking in a fast-paced and ever-changing environment required
- Ability to interact positively with the public essential to success
- Counting product
- 50% sitting and 50% walking
- Previous experience working Overnight Shift preferred or understanding of Overnight Shift requirements
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Front Desk Night Auditor Job Description
Job Description Example
Our company is growing rapidly and is hiring for a front desk night auditor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk night auditor
- Accept and record all wake up call requests
- Prepare guest folios for next day departures
- Run credit limit report and verify guests’ accounts
- Review all next day arrivals and prepare required information such as vouchers or coupons
- Collect deposit payment for all new reservations
- Perform other duties, tasks and projects as needed and assigned by management
- Monitor associate behavior and “posting up” adherence
- Perform shut-down duties
- Maintain front office computer hardware and software systems
- Use utilities and resources in a responsible manner to control wastage
Qualifications for front desk night auditor
- Knowledge of basic accounting operations to include all aspects such as accounts receivable, accounts payable
- Computer literacy not limited to basic Windows, Excel and Word usage
- Knowledge on Profitsword, OnQ, Aloha, Dollars on the net, and Fusebox
- Must have strong personal ethics, attention to details, ability to communicate with others, exceptional customer service skills and a positive attitude
- Candidates must have 1-2 years auditing experience
- Communicate relevant information to the department, your line manager and across departments, as appropriate