Night Porter Job Description
Night porter
provides accurate directions and information for guest inquires and is knowledgeable about all aspects of the Sands services, features, attractions, promotions and special events.
Night Porter Duties & Responsibilities
To write an effective night porter job description, begin by listing detailed duties, responsibilities and expectations. We have included night porter job description templates that you can modify and use.
Sample responsibilities for this position include:
To be familiar with the daily Conference and Events business in the Hotel utilising the Daily Brief
Maintain current information on all hotel services external locations, attractions, and landmarks in the hotel vicinity
Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
Set up conference rooms and restaurant
To be able to use all Front Office Systems
To be able to operate the Switchboard and messaging system
To use the Front Office Nights Checklists
To complete on-line back ups every two hours and run the Night Audit Process before 2am each night
To be fully conversant with the Night Audit Manual
To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions
Night Porter Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Night Porter
List any licenses or certifications required by the position: TABC, LCQ
Education for Night Porter
Typically a job would require a certain level of education.
Employers hiring for the night porter job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, High School Education, Hospitality, Associates, Hospitality Management, Business
Skills for Night Porter
Desired skills for night porter include:
Services
Hotel products
Pricing and policies
Community and area in which the hotel is located to assist guests with information on special events
Food Hygiene Regulations
Opera
Queenstown and the surrounding areas is an advantage
Events
Activities and attractions
Concierge Assistant
Desired experience for night porter includes:
To complete a full and correct shift handover, with Front Office handover sheets completed and filed
To be fully versatile with all Hotel facilities, locations and features and actively promote them
To understand the Vingcard system, and issue guest keys, as per procedure
To understand late check out procedures and charges, and comply with them
To be aware of all arrivals of the day, and action all requirements and special requests on Front Desk in connection with such arrivals, as per procedure
To answer the telephone to the correct standard using proper etiquette and answering within three rings
Night Porter Examples
1
Night Porter Job Description
Job Description Example
Our company is growing rapidly and is looking for a night porter. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for night porter
- To understand the correct procedure for storing guests property in the hotel safe
- To be able to send guest and Hotel faxes
- To take part in the nights daily meeting ensuring 15 minute training is completed whilst on shift
- To handle guest complaints according to the LEARN and empowerment processes
- To understand, and comply with, all procedures detailed in the Associate Handbook
- Report to work on time complying with, Hotel image and uniform standards
- To understand our Brand Standard requirements, and their implication on the Front Office and Hotel
- To attend and contribute to Front Office/Nights departmental meetings
- To serve alcoholic Beverages and charge via Micros Point of Sale
- To encourage up-selling of breakfast and dinner vouchers on check in of each guest
Qualifications for night porter
- To be aware of GSS targets for Front Office Department
- To ensure that guests receive a genuinely friendly, prompt and efficient service at all times
- To understand, and embrace, our Spirit to Serve programme
- To deliver all guests newspapers to guest bedrooms
- Each associate is expected to carry out all reasonable requests by management
- To understand the signing in and out procedure of departmental keys and floats
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Night Porter Job Description
Job Description Example
Our growing company is hiring for a night porter. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for night porter
- Focus your total attention to the customer
- Conduct hotel door checks
- Conduct security hotel walk rounds, including, Car Parks, corridors and outlets
- Complete all relevant paperwork required by each shift
- To deliver newspapers to guests bedrooms in a timely manner
- To assists guest with requests as required with directing guests to their rooms, luggage handling, car park procedures and guest amenities
- To be aware of the company’s general rules of conduct as stated in the associate handbook
- When available to assist with guest queries, places of interest, local travel facilities, theatres etc
- To be aware of, and comply with, Hotel image standards
- To attend and contribute to Front Office departmental meetings
Qualifications for night porter
- To undertake reasonable requests from any senior member of the Front Office team
- To understand the Front Office and Hotel Fire, Bomb and Health & Safety procedures, and to be able to action them
- To maintain security of all Hotel assets, and to report any loss or damage to the Shift Leader
- To comply with the Data Protection Act regarding the disclosure of information
- As a night porter you will be in charge of the food and beverage area during the night
- You will ensure the smooth and efficient running of the hotel at night
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Night Porter Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of night porter. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for night porter
- Report/prevent entrance of unauthorized or undesirable persons with assistance of security
- Providing assistance with luggage delivery and collection for all arriving and departing guests
- Ensure skilful and efficient rooming of arriving guests and a high level of service and assistance
- Cover the door and front entrance of the hotel in absence of Door team and valet park cars or call taxis when necessary
- Greet/ Farewell guests sincerely at all times and assist with Lobby coverage
- Report any suspicious person or luggage to the concierge desk
- Assist with the delivery of all messages and mail as directed
- Deliver newspapers to all occupied rooms on a nightly basis
- Clean guest shoes when required
- Liaise with the concierge desk and reception for daily operations
Qualifications for night porter
- General Manager licence and first aid certification, preferred
- Experience in a similar role and environment preferred
- Competency with Microsoft Excel to an intermediate level
- A customer focus, be well-groomed and have flexibility with rostered shifts
- Must have a full and clean driver’s licence
- General Manager Certificate advantageous
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Night Porter Job Description
Job Description Example
Our growing company is hiring for a night porter. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for night porter
- Must be able to demonstrate that you can multi task effectively, be enthusiastic and positive in your nature and have a high level of self-motivation
- You will have previous experience of working in a receptionist role ideally within a hotel environment
- Supporting the night management team with ensuring guest safety and security
- Sets meeting/function rooms prior to the guest arrival in accordance to the departmental standards and the guests specifications
- Ensures the smooth running of the assigned meeting/function rooms and public meeting and event space at all times
- Delivers positive, friendly service to all our guests
- Review all daily sales transactions of front office and food and beverage outlets and record any variances
- Complete check-ins of guests overnight
- Take, complete and deliver any room service orders
- Produce a number of revenue and tracking reports
Qualifications for night porter
- Multiple Languages is advantageous
- Minimum one year commitment to this role
- High level of fitness
- Must be able to obtain a valid unrestricted Class 5 driver's license and be able and willing to produce a clean abstract
- Undertaking work in a well-organised and systematic way
- Be able to work varying shifts including weekends, bank holidays and nights
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Night Porter Job Description
Job Description Example
Our growing company is hiring for a night porter. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for night porter
- Be responsible for doing nightly walks of the building to insure guest safety and security
- Respond to all guest requests, complaints and security issues (working closely with Campus Public Safety officers)
- Check in and out guests, answer phones, make reservations and attend any customer service requests
- Work closely with other evening staff to coordinate and assist guests
- Carry out full security checks throughout the night, ensuring the security of the premises and the safety of our guests
- Carry out assigned administrative tasks night audit, cash handling and reconciliation, computer back up
- Carry out assigned operational tasks delivery of express check out bills, preparation of morning newspapers, provision of early morning calls
- Assist Guest in reception during night time
- Assist Night Management with fire walks, audits, and, in case of an emergency
- Security Checks through out the night
Qualifications for night porter
- Willingness to learn and train other ambassadors
- Hold a full, clean UK driving licence
- Be able to work well under pressure, in a team or using your own initiative
- Have excellent knowledge of central London and area surrounding the hotel
- Have the eligibility to work in the UK & must be in possession of the relevant passports or visas
- Exclusive team member discounts on our Hilton room rates across the globe