Front Desk Representative Resume Samples
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Front Desk Representative Resume Samples
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GH
G Haag
Gage
Haag
8185 Precious Manor
Philadelphia
PA
+1 (555) 685 3207
8185 Precious Manor
Philadelphia
PA
Phone
p
+1 (555) 685 3207
Experience
Experience
San Francisco, CA
Front Desk Representative
San Francisco, CA
Durgan-Greenfelder
San Francisco, CA
Front Desk Representative
- Working knowledge of Microsoft Office (Word, Excel and Outlook)
- Provide professional and personalized interaction with guests throughout the check-in/check-out process
- Control and issue keys to rooms and assists in coordinating of the Front Desk and the Housekeeping Department
- Performs all check-in functions including, but not limited to, early check-in, late check-in, and walk-ins according to hotel policies and procedures. Provides quotes for room rates and up sells the guests when possible
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Exhibit a professional demeanor and willingness to assist all guests whenever possible
- Answer basic property questions and provide information regarding rooms, restaurants, and entertainment for the guests
Phoenix, AZ
Front Desk Representative
Phoenix, AZ
Harvey, Tillman and Raynor
Phoenix, AZ
Front Desk Representative
- Perform all other job related duties as requested
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
- Enforces the privacy and confidentiality of guests and limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information
- When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
- Processes all reservations and requests from guests including, but not limited to, restaurant (on/off property), health spa and special events. Assists with requests for services such as, but not limited to, transportation, shipping, translation and personalized shopping
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift in accordance with proper cash handling procedures
present
New York, NY
Tower Suites / VIP Front Desk Representative
New York, NY
Johns, Ward and Monahan
present
New York, NY
Tower Suites / VIP Front Desk Representative
present
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Resolve guest complaints within scope of authority, otherwise refers the matter to the Assistant Front Desk Manager
- Answer multi-line phone system for guests and provide assistance when necessary
- Work with Shop Manager to forecast and achieve monthly, quarterly and yearly sales goals
- Exhibits a professional demeanor and willingness to assist guests and/or management whenever requested
- Assisting other departments as requested with light clerical work
- Focus on self learning and development
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Seton Hall University
Bachelor’s Degree
Skills
Skills
- Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
- Self-motivated with excellent organizational skills and attention to detail
- Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Strong problem solving and listening skills
- Excellent telephone skills particularly related to customer service and sales
- Ability to handle and maintain confidential information
- Excellent guest service and hospitality skills
- Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
- Ability to function and act independently
- Ability to work well with people, in a team environment, and to communicate effectively both written & oral
6 Front Desk Representative resume templates
Read our complete resume writing guides
1
Front Desk Representative Resume Examples & Samples
- Welcome, greet, interact, and assist guests in a professional manner
- Provide excellent service within the property’s service standards and brand attributes
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
- Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
- Collect payment for charges on the guest folio
- Promote M life enrollment and benefits to guests
- At least 6 months of guest service experience
- Ability to take initiative and exhibit flexibility
- Ability to be persuasive
2
Front Desk Representative Resume Examples & Samples
- Welcome guests to the property and provide excellent service upon arrival and throughout our guests stay
- Responsible for registering and assigning rooms to guests
- Provide quotes for room rates and up sells the guest when possible
- Control and issue keys to rooms and assists in coordinating of the Front Desk and the Housekeeping Department
- Resolve guest complaints within scope of authority, otherwise refers the matter to the Assistant Front Desk Manager
- Answer basic property questions and provide information regarding rooms, restaurants, and entertainment for the guests
- Answer multi-line phone system for guests and provide assistance when necessary
- Complete all duties in accordance with the property standards and procedures
- At least 1 year of previous experience in similar role within a hospitality industry or similar environment
- A highly motivated and energetic personality
3
Front Desk Representative Resume Examples & Samples
- Serves as a Welcome Ambassador for MGM Grand Detroit by greeting all guests arriving and departing in a courteous professional manner, making them feel welcome
- Exhibits a professional demeanor and willingness to assist guests and/or management whenever requested
- Performs all check-in functions including, but not limited to, early check-in, late check-in, and walk-ins according to hotel policies and procedures. Provides quotes for room rates and up sells the guests when possible
- Controls and issues room keys by producing initial keys for guests upon registration and secondary keys upon request in accordance with procedures
- Determines guests’ eligibility for room credit
- Verifies correct charges and credits are posted to the corresponding guest folio and collects payments for charges on the guest folio
- Provides accurate change, processes credit cards and exchanges foreign currency
- Processes rate changes and adjustments as required
- Posts charges to guests’ accounts including, but not limited to, meals, business center, and gift shop
- Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys and providing directions to departing guests as needed
- Processes all reservations and requests from guests including, but not limited to, restaurant (on/off property), health spa and special events. Assists with requests for services such as, but not limited to, transportation, shipping, translation and personalized shopping
- Coordinates delivery of room amenities and floral orders daily
- Acts as a VIP escort and liaison for MGM Grand Detroit and provides suite tours as required by management
- Enforces the privacy and confidentiality of guests and limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information
- Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests including but not limited to additional linens, roll-away beds, newspapers, floral arrangements and other items as needed
- Prepares and distributes reports as requested by management to various departments
- 18 years of age or older
- High school diploma or equivalent. Some college preferred
- Six months cash handling experience. One year front desk experience in a hotel/resort preferred
- Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
- Strong keyboarding and typing skills with a minimum of 30 wpm net. Proficiency testing will be required
- Excellent guest service and hospitality skills
- Strong problem solving and listening skills
- Bilingual abilities preferred
- Ability to multi-task several activities and duties simultaneously
- Ability to work well with people, in a team environment, and to communicate effectively both written & oral
- Ability to function in a fast paced environment, under short time constraints, and within established deadlines
- Ability to work a flexible schedule including extended hours, weekends, and holidays
4
Front Desk Representative Resume Examples & Samples
- Understand and embrace the BOC / Baxter Finley Barber & Shop brand and values
- Work with Shop Manager to forecast and achieve monthly, quarterly and yearly sales goals
- Work directly with customer to manage customer satisfaction and overall customer experience
- Complete necessary weekly time sheet accurately and in the required timely manner
- Assist in special events, pop-ups, educational classes etc
- Knowledgeable of the full line of Baxter of California products as well as how to apply products on clients
- Recommend and explain the use of retail products available for sale at BF
- Must pass background check
- Able to work flexible days and hours, including nights and weekends
- Reliable, dependable and punctual and maintain weekly appointment schedule
- Kind and generous of spirit, engaging personality, self-starter, and self-motivated
- Standing & walking is required 80% of the time, ability to lift 40 pounds
- Required to dress and appear in a neat, well-groomed and professional manner
- Cell phone use (including texting) is not permitted on the haircutting floor at any time
- Any questions about shop rules should be directed to the Shop Manager
- Follow shop rules at all times – Detail rules will be posted at BF at all times
- Maintain "Daily Shop Duties"
- Maintain operation and aesthetics of shop
- Maintain laundry and cleaning
- Client Relations: Answer phone calls, schedule and confirm appointments, check clients in and out, provide customer service for retail
- Ensure all stations are in compliance with health regulations
5
Front Desk Representative Resume Examples & Samples
- Welcoming visitors to the lobby area and contacting the appropriate department to meet their needs or the individual they are meeting with
- Serves as the primary person answering calls coming into our central phone lines from customers, listeners, reader, or viewers
- Directing callers to the appropriate department to respond to their requests for service or information
- Tracking the number of local stories in our print publications each week and reporting those totals to our marketing department
- Totaling the coupon values from all circulars in our Sunday print publications and passing those on to our Audience group for marketing purposes
- Assisting other departments as requested with light clerical work
- Review of call activity reports and preparation of simple weekly report to show peak periods for calls and answering efficiency
- A minimum of a high school diploma or equivalent
6
Front Desk Representative Resume Examples & Samples
- Provide professional and personalized interaction with guests throughout the check-in/check-out process
- Take ownership of the guest’s entire stay at Blue Mountain
- Act as a main point of information for resort guests and internal customers
- Handle guest and internal resort inquiries
- Accept payment from guests
- Answer phones in a professional and friendly manner
- General administrative duties
- Mail out guest receipts
- Ability to display exceptional customer service skills
- Two years Front Desk/Office or related experience or College diploma/University degree
- Experience handling money
- Intermediate to advanced computer knowledge required
- Focus on self learning and development
- Team oriented with an energetic, friendly, cheerful and animated demeanor
- Available to work a variety of shifts, including weekends, evenings and holidays
7
Tower Suites / VIP Front Desk Representative Resume Examples & Samples
- Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
- Acts as a liaison between guests and all other Property Departments
- Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
- Responsible for maintaining a working knowledge all current promotions and rate codes
- Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
- Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
- Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
- Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
- Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room
