Front Desk Manager Resume Samples

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A Medhurst

Angus

Medhurst

599 Roberts Gateway

Chicago

+1 (555) 591 1241

599 Roberts Gateway

Chicago

Phone

p +1 (555) 591 1241

Experience Experience

Philadelphia, PA

Assistant Front Desk Manager

Philadelphia, PA

Bogisich, Lemke and Kertzmann

Philadelphia, PA

Assistant Front Desk Manager

Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
Titles of Direct Reports – Assistant Night Manager/ Assistant Front Desk Manager
Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Perform other duties as requested by management
Perform other tasks or projects as assigned by hotel management and staff
Perform all Front Desk related duties when necessary, to include check-ins, check-outs, assist with Guest questions, problem resolution, etc

San Francisco, CA

Front Desk Manager

San Francisco, CA

Johnston LLC

San Francisco, CA

Front Desk Manager

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives
Check opening house count and establish rate to be quoted during the day with the reservations manager and the front office manager
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Reporting to the Assistant Front Office Manager & Front Office Manager the role encompasses managing the front desk functions and staff on a daily basis
Assists with employee and leader planning, recruitment, selection and development through goal development and coaching
Work with the Controller to establish and implement working shift checklists

present

Phoenix, AZ

Franchised Front Desk Manager

Phoenix, AZ

Hirthe Group

present

Phoenix, AZ

Franchised Front Desk Manager

present

Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees
Identify, create and provide daily/weekly and monthly occupancy, ADR and forecast reports to management
To reinforce Marriott’s company culture to contribute to the site success and improve associates working conditions
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Create and build an environment that emphasizes motivation, empowerment, and teamwork
Work closely with management to ensure that the communication among all departments is frequent and clear
A major portion of the workday will be spent working the front desk

Education Education

Bachelor’s Degree in Hospitality Related Field Preferred

University of Pittsburgh

Bachelor’s Degree in Hospitality Related Field Preferred

Skills Skills

Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Excellent computer skills and working knowledge of PMS like Fidelio, Opera and Micros
Proficient in time management; the ability to organize and manage multiple priorities
Knowledgeable of all corporate department functions
Knowledgeable of all market segments, management strategies and techniques
Strong attention to detail
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience
Possesses excellent English, math and psychometric abilities, desirable if can converse in a major foreign language

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Front Desk Manager Resume Examples & Samples

Bachelor's Degree in Management or related field
Previous Healthcare experience
Experience working with large group practices
Experience with scheduling, EMR, patient portals, policies and procedures and training front office staff
Great people management and interpersonal skills

Assistant Front Desk Manager Resume Examples & Samples

Accounting (Reconciliation of invoices via Coupa, Owner billing via LMS & HotSOS, Generation of general ledgers via People Soft Financials, Review of monthly HOA financials, Review of monthly owner statements, & Assisting in the development of HOA budgets)
Inventory Management / Purchasing (via Coupa ... responsible for inventorying & ordering of Housekeeping, Engineering & Office Supplies) Reservations (Both owner & owner guest stays, as well as Rental guests)
Sales & Marketing & Revenue Management (Site tours, Participation in weekly Revenue Mgmt / ROC's meetings & generation of color brochures via Adobe In Design)
HomeCare Management (Solicitation of new owners, Weekly inspections, Coordination of Housekeeping & Engineering & some Concierge duties)
Rental Management (Solicitation of new owners, Weekly inspections, Coordination of Housekeeping & Engineering & some Concierge duties)
Homeowner Association Management (Inspections, coordination of vendors, compliance, & Annual & Board of Directors’ Meeting prep)
Database & Appointment Management (via Sales Force, Outlook & Building Link)
At least one year experience in a hotel front office role in a property of similar size and quality. -required
Strong organizational skills. -required
Strong guest service experience. -required 
Experience with LMS. -preferred
1 year supervisory experience. -preferred
Must have a valid driver's license. -required
Must be able to lift up to 50lbs. -required
Must be available to work a flexible schedule. -required
Completion of The Community Association Institute’s M-100 class & / or their CMCA Program. -preferred

Assistant Front Desk Manager Resume Examples & Samples

Guest Service experience
Strong working knowledge of computers
Polite and pleasant demeanor
Knowledge of a property management system (Visual One desirable)

Front Desk Manager Village Resume Examples & Samples

Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed
Guest- Must remedy all guest complaints or issues with help of FOM. Must review all site tours, resumes, arrivals and departures daily
Coaching and discipline associates
Intercept all guest issues and respond directly with guest and owners on behalf of the property in absence of FOM
Responsible for payroll for bell, concirege. Must keep checkbook for expenses
Review the current day's expected arrivals and checks all VIP and owners special request reservations to ensure that they are pre-registered
Ensure all checklists are updated and are completed
Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees
Follow proper cash handling procedures outlined in the bank contract and the training manual
Develop strong working relationships with all departments, HOA and owners
Attend hotel and financial meetings and represent the Front desk in pre-con meetings in absence of FOM
Conduct daily pre-shift meeting & prepare/hold staff meetings with front desk personnel when necessary with Bell, concierge and front desk staff in absence of FOM
Must be flexible in working varied hours and demanding shifts and working overtime when business demands
Daily review of applicable paperwork
Develop and train employees for career advancement
Responsible for attending all company training classes
MOD weekly shifts
Colorado Drivers License and satisfactory driving record - required
2+ years supervisory experience - required
Previous hotel work experience - required
Microsoft Office - required
Oral and written English skills - required
Strong customer service skills - required
Bachelor Degree - preferred
2+ years Front Desk or customer service - preferred
Success Factors, PeopleSoft, HOTSOS - preferred
Blingual in Spanish and English - preferred
Previous experience in a high end hotel - preferred
LMS - preferred

Front Desk Manager Resume Examples & Samples

Ensure that Doubletree guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed
Guest- Must remedy all guest complaints o.r issues
Must review all site tours, resumes, arrivals and departures daily
Intercept all guest issues and respond directly with guest and owners on behalf of the property
Responsible for payroll. Must create and cost out weekly schedules for all front office staff and be within budgeted and forecasted CPOR. Must approve/ monitor all payroll. Must sit down and review with General Manager and must explain any discrepancies. Must keep checkbook for expenses
Ensure all checklists are updated and are completed
Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees
Develop strong working relationships with all departments
Assist the accounting department in resolving various billing issues on guest folios
Attend hotel and financial meetings and represent the Front desk in pre-con meetings
Conduct daily pre-shift meeting to include Hilton and Vail Resorts standards of the day and safety topic of the day
Delegating, mentoring, and coaching the staff
Keeping current on Hilton Honors program
Acting MOD on weekends and nights
Keeping the department well organized, stocked, clean and functional
Ensuring all policies and procedures are met and executed on a consistent basis
Daily review of applicable paperwork
Work with Director of Rooms to achieve budgeted and forecasted rooms profit
2+ years of front desk supervisory experience preferably in a 4 or 5 diamond hotel property. Previous Hilton experience preferred but not required
2+ years front desk agent experience, including handling large group arrivals
Previous experience with scheduling, ordering/managing supply inventory
Excellent command of the English language is essential, both written and verbal
A service excellence and relationship management role model with strong leadership,
Including dealing with all guest service situations while continually ensuring guest satisfaction about Hotel standards
Proven effective supervisory skills including cultivating a positive, high performance team
Able to motivate, mentor and performance manage including corrective action to ensure continually high standards
Able to work under pressure and stressful situations while handling multiple tasks
Attentive to details and have excellent organizational skills
Excellent interpersonal skills with a positive attitude and be guest focused
Neat, professional, and well groomed at all times
Self-motivated and have initiative - work with little supervision
Work flexible shifts - days, evenings, weekend and holidays
Solid knowledge of Microsoft Office and general computer applications
Knowledge of Hilton property management system (OnQ) and reservations management preferred
Be able to stand for prolonged periods of time
Previous experience in a high end hotel - Preferred

Front Desk Manager Resume Examples & Samples

Ensure smooth check-in and check-out of all guests, properly handle guest accounts
Be prepared to perform all front desk functions, including switchboard, business center and guest relations
Lead by example: Provide a gracious and aggressive hospitality towards all customers
Be highly familiar and adhere to all policies, procedures and standards
Assist all associates with questions, problems which might occur
During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers
Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments
Ensure that work area is always clean, neat and organized
Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate
Bank out cashiers at the end of each shift according to the standard procedure
Be prepared to work the night shift when needed
Check opening house count and establish rate to be quoted during the day with the reservations manager and the front office manager
Determine weekly schedule, adjust according to business demands
Develop knowledge about frequent guests and their special requests and needs
Also be familiar with cultural differences in order to meet all different customer needs
Have PMS and MARSHA skills
Performs any additional tasks or projects as required
1 year Supervisory Experience - highly preferred
Responsible for the efficient and professional running of the front desk, including relationships with other departments
Previous hotel experience; 1 year front desk experience at a luxury hotel or resort - highly preferred
Proficient in Microsoft applications. - required
Able to communicate with guest, homeowners, and colleagues with diplomacy and tact. -required
Able to stand for long periods of time in excess of 4 hours without sitting. -required
Administrative experience. -preferred
Spanish is helpful. -preferred
Must be able to work weekends, holidays and evenings. -required
Resumes. -required
In-person interviews. -highly preferred

Assistant Front Desk Manager Resume Examples & Samples

Meet and exceed the expectations of our customers and clients
Maintain the highest level of Customer Service and Professionalism by understanding all aspects of customer service and hospitality
Directly participate and support all Operations of the Front Office areas
On a daily basis, review all Pass-On, Checklists and Night Audit information and conduct any necessary follow-up
Respond to all requests and takes ownership of all issues, ensuring proper outcomes and solutions
Resolve guest, client and staff issues with efficiency and diplomacy
Responsible for coordinating in Property Management System all Out of Order Rooms, Special Requests, Room Blocks and Guest Profiles
Responsible for submitting accurate Payroll Records
Oversee all front desk operations

Seasonal Front Desk Manager Resume Examples & Samples

Meet and exceed guest expectations by using leadership skills, customer service standards, and staff training to create an outstanding guest experience
Construct efficient work schedules
Implement and evaluate policies and procedures for the successful operation of the departments
Respond to employees’ and guests’ inquiries and solve a wide variety of problems
Ensure the completion of administrative tasks
Participate in the development of pricing and promotional strategies including implementing and monitoring staff sales incentives
Create a culture of teamwork, communication and positive, can-do attitudes
Report to work on time and in complete uniform
Associate Degree or Bachelors Degree in hospitality field preferred. High School Diploma or equivalent is required
Previous experience at a front desk
Valid driver's license and ability to operate motor vehicles
Two years management experience preferably in a customer service environment
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities are essential

Front Desk Manager Resume Examples & Samples

Assist Director of Operations in ensuring that staff adheres to policies and procedures
Assist Director of Operationswith any projects or programs relating directly to customer service
Ability to work a varied schedule
Report to work on time and in business professional attire
Previous Front Desk Management experience required

Front Desk Manager Resume Examples & Samples

3 years of previous experience in an office setting
Ability to multi-task and learn quickly
Ability to handle and resolve customer conflicts in a professional manner
Ability to build relationships with members
Comfortable working with all age groups
Knowledge of standard office procedures
Able to type at least 40 words per minute

Front Desk Manager Resume Examples & Samples

Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions
Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
Maintain budget guidelines as set forth by immedicate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible
Meet with the Office team to review issues, disseminate information and formulate a plan of action each week
Maintain constant knowledge of current and future functions and events
Responsible for clear and timely communications relative to all Front Office Operations
Prepare all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands
Handle all discipline issues within the department, prepare documentation and meet with employees
Ensure departmental projects are completed in a timely manner
Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook
Recruit and train all front desk personnel
Associate Degree or Bachelors Degree in hospitality field preferred
Further courses in guest services preferred
Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager preferred
Two years management experience
Commitment to the mission of the conference center

Assistant Front Desk Manager Resume Examples & Samples

Ensure the daily operations of the check in/out process runs efficiently
Manages assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline
Schedules and evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy
Evaluates Front Desk Agents performance and provides coaching/progressive counseling when applicable; conducting annual performance appraisals as required
Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized
Provide excellent service consistent with the property’s core service standards and brand attributes
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
Manage responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
Ensure adherence to guest services standards within established departmental policies and procedures
Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
Keep the Front Desk Management Team informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
Notify Management Team and Security of all unusual events, circumstances, missing items, or alleged thefts
Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed
Be knowledgeable of Department and Hotel goals
Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction
Be knowledgeable of Hotel information to answer guest inquiries
Identify and report defects throughout the Hotel; notify management immediately of hazards, injuries, equipment or processes that negatively affect the operations
Assist front line employees with guest complaints, questions or problems as they arise
Run manager reports such as downtime reports and credit card authorizations
Oversee lobby flow and ensure lobby space is well organized
Conduct team update meetings with staff and review all information pertinent to the day’s business
Assist guests with reports of lost/stolen articles, following hotel policy
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
Other job related duties as requested
Front Desk Representative
Room Coordinator
Concierge
At least two (2) years of guest service experience
At least six (6) years of front desk experience
Effectively communicate in English, in both written and oral forms
Strong organizational skills to function effectively under time constraints with particular attentions to detail and quality of service
Ability to establish and maintain an effective working relationship with management, associates, and hourly employees
Ability to make decisions quickly and delegate responsibilities accordingly
Manage multiple tasks in very high paced and stressful environment
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms

Assistant Front Desk Manager Resume Examples & Samples

Complimentary stays at Four Seasons worldwide
Free employee meals prepared by the Four Seasons Culinary Team
Discounted parking options for employees

Front Desk Manager Resume Examples & Samples

Providing services that are above and beyond for customer satisfaction and retention
Demonstrating Leadership
Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Improving Service
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Developing and building teams
Encouraging and building mutual trust, respect and cooperation among team members
Demonstrating appropriate behaviors
Serving as a role model to demonstrate appropriate behaviors
Supervising Associates
Supervising and managing associates. Managing all day-to-day operations. Understanding associates positions well enough to perform duties in associates’ absence
Communicating with Supervisors, Peers or Subordinates
Providing information to supervisors, co-workers and subordinates by telephone, in written form, email or in person
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems
Managing Daily Operations of the Area or Department
Managing day-to-day operations, ensuring quality, standards and meeting the expectations of the customers on a daily basis
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or helping others to improve their knowledge or skills
Guiding, Directing, and motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
Communicating Information Timely
Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
Organizing, Planning and prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work
Resolving Conflicts and Negotiating with Other
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Monitoring and Communicating Customer Recognition/Service
Implementing the customer recognition/service program. Communicating and ensuring process
Responds to and handles guest problems and complaints
Sets a positive example for guest relations
Empowers associates to provide excellent customer service
Observes service behaviors of associates and provides feedback to individuals
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
Trains staff and monitors adherence to all hotel and partner companies’ policies and procedures to reduce bad debts and rebates
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
Supervises same day selling procedures to maximize room revenue and control hotel occupancy
Supervises daily Club Floor shift operations and ensures compliance with all policies, standards and procedures
Ensures associates understand customer service expectation and parameters
Brings issues concerning associates satisfaction to the attention of the department manager and Human Resource
Performs all duties all the Club Lounge/Desk as necessary
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Assist as needed in the interviewing and hiring of associate team members with the appropriate skills
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Interacts with guests to obtain feedback on product quality and service levels
Ensure hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating procedures (SOPs and LSOPs and support the Peer Review Process
Supervises all areas of the Front Office in the absence of the Front Office Manager
Ensure that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and procedures desired result
Run Club Lounge/Desk shifts whenever necessary
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Participate in departmental meetings and continually communicates a clear and consistent message regarding the concierge desk goals to produce desired results
Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
Participate in associate progressive discipline procedures

Assistant Front Desk Manager Resume Examples & Samples

Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel
Problem Solving and Complain Handling
Development, Coaching and Training skills
Multi Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge

Assistant Front Desk Manager Resume Examples & Samples

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved
Participates in the development and implementation of corrective action plans to improve guest satisfaction
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

Front Desk Manager Resume Examples & Samples

Ensure efficient guest registration, check out and telephone service
Assist in new-hire and on-going training
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English

Assistant Front Desk Manager Resume Examples & Samples

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge at all times of
Daily house counts and expected arrivals/departures/ VIP’s
All hotel and departmental policies and procedures
Answer department telephone within 3 rings, using correct greeting and telephone etiquette
Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Ensure that staff report to work as scheduled. Document any late or absent employees
Coordinate breaks for staff
Constantly monitor staff performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff
Monitor the hotel front entrance and resolve any congested situations
Monitor communication logs and ensure that guest requests are followed up within minutes
Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys
Monitor and ensure that express checkouts are processed through the system
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel
Observe guest reactions and confer frequently with staff to ensure guest satisfaction
Ensure security of guestroom access
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards
Petty cash/paid outs
Posting charges
Closing reports
Balancing receipts
Review previous night's no-shows, verify and ensure billing of such
Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests
Experience: Minimum two years’ experience, preferably in a luxury or ultra-luxury hotel
Education: High school diploma; some college

Front Desk Manager Resume Examples & Samples

Oversee and supervise all duties performed by all Front Office employees during your scheduled shfit
Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques
Ensure that all Front Office employees complete their essential duties before their departure
Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found
Assist with any scheduled shift problems on the Night audit shifts
Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees
Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey
Monitor and maintain proper Front Office operational supplies
Accountable for meeting or coming in under payroll and expense budgets
Accountable for maintaining and monitoring that all employees follow proper cash handling procedures
Accountable for the "guest ledger" and its proper daily maintenance
Accountable for meeting and maintaining the "guest comment card" return ratios required by the hotel and management
Flexible schedule to include nights, weekends and holidays as dictated by business demands
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience

Assistant Front Desk Manager Resume Examples & Samples

Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Assist with development of employee morale and ensure training of Guest Services personnel
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
Greet and welcome all guests in the lobby in accordance with Highgate Hotel S.O.P.'s
Assist and supervise Guest Service Agents with daily duties
Train new employees, help to develop and implement training programs
Maintain log of rooms in “out of order” status
Work closely with housekeeping regarding daily room status
Ensure correct and accurate cash handling at the Front Desk
Be aware of all rates, packages and promotions currently underway
Follow and enforce all Highgate Hotel credit policies
Monitor HOTSOS guest orders to ensure timely delivery of guest requests/items
Block rooms for Groups
Participate in Room Inspection programs
Supervisory experience at a union property is a must
Knowledge of Opera PMS required
Knowledge of ADP payroll system preferred
Ability to work long hours and overnight shifts
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be able to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Assisant Front Desk Manager Resume Examples & Samples

Provides ideas and suggestions for new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Performs all front office duties when necessary
Schedules employees based on guest volume, demand patterns and scheduled group travel arrangements
Performs quality control audits and ensures hotel credit policies are enforced
Meets budget commitments for Front Desk in areas of sales, average room rate, occupancy, labor hours and wages
Supervises assigned staff which includes hiring recommendations that encompass the company’s diversity commitment, training, coaching, performance feedback, recommending and administering discipline, as well as scheduling
Provides regular feedback to Guest Service Representatives on specific job responsibilities and guest service
Conducts formal performance evaluation appraisals as required
Performs orientations and trains new employees
At least 1 year of previous hospitality industry experience
Worked varied shifts, including weekends and holidays

Overnight Assistant Front Desk Manager Resume Examples & Samples

Two to three years previous experience in a line, supervisory or assistant manager position in Rooms
Good command of the English language
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
Discounted RTD Flex Pass for employees
Complimentary stays at Four Seasons worldwide (subject to availability)

Private Residences Front Desk Manager Resume Examples & Samples

Two years management capacity in Rooms Division
Fluent English (written, spoken and reading)
Computer experience
Strong supervisory and managerial skills
Lead, train, cross –train, and retrain all Private Residences front office personnel
Participate in the selection of Private Residences personnel
Oversee and schedule the Private Residences front office staff
Maintain records on Residences personnel regarding attendance, grooming, standards, labor costs, payroll, absenteeism turnover and disciplinary action
Supervise workload and operation flow during shifts
Maintain working relationships and communicate well with all departments
Be responsible for the Reserve Replacement Funds undertaking the responsibility of providing a current estimate of the cost of repairing and replacing major FF&E items, ensure that all major repair and replacement costs will be covered by funds set aside by the HOA as reserves, has fiduciary duty to manage and invest HOA funds in conjunction with the Board of Directors of the HOA
Maintain the physical property to the highest standard including all villa buildings, administrative buildings, public areas, landscaping and equipment. Inspections should be carried out on a regular basis with reports kept when necessary
Engage in owner relations, including site contact, guest comment cards, glitch follow up, owner letters, etc
Manage any service discrepancies during a guests stay, recognize them internally as a service ‘glitch’ using the Lotus Notes email system
Coordinate the development, interpretation and implementation of Hotel polices, operating procedures, training programs, manuals, work schedules, rules and regulations for the Residence staff
Create, implement and achieve annual budget expectations
Verify that accurate room status information is maintained and properly communicated
Resolve guest problems quickly, efficiently, and courteously
Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel
Review and complete credit limit report
Work within the allocated budget for the Private Residences front office
Check cashiers in and out and verifies banks and deposits at the end of each shift
Enforce all cash-handling, check-cashing, and credit policies
Conduct regularly scheduled meetings of Private Residences front office personnel
Maximise room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc
Ensure implementation of all hotel policies and house rules
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
Monitor all V.I.P 's special guests and requests
Maintain required pars of all private residences items and stationary supplies
Review private residences Medallia and Guest feedback forms on a daily basis and address service issues
Review standards compliance metrics and reports as audited and implement action plans in order to address service gaps accordingly
Conduct standards testing in order ensure a consistent exceptional guest satisfaction
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs

Front Desk Manager Resume Examples & Samples

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Ensure front desk agents properly complete required checklist items at the end of each shift
Minimum of one year supervisory experience in a high volume setting preferred

Front Desk Manager Resume Examples & Samples

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents

Assistant Front Desk Manager Resume Examples & Samples

Execute the tasks of a Guest Experience Concierge, Guest Services Attendant, and Communications Operator
Follow‑up on service procedures
Supervise the consistency of Core Standards as it applies to the Guest Services Attendants and Guest Experience Concierge
Interview and select job applicants as well as supervise, discipline and give performance evaluations for employees
Schedule staff and complete payroll records in accordance with budgeted guidelines
Work closely with Housekeeping and Engineering to insure timely room turns for our Owners and Guests
Order supplies, including office supplies, room key cards, and printing and stationary
Maintain the front office as a safe environment and in accordance with all guidelines
Oversee the cleanliness of the front desk, lobby, morning coffee station, cribs/linen, and golf carts for guest transportation
Perform other tasks or projects as assigned by hotel management and staff
Maintain a friendly but unobtrusive manner with all guests
Utilize all computer systems relevant to the departments
Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department
Ensure the correct and consistent service techniques for check in, check out, and in villa orientations
Anticipate, in advance, all materials and supplies and assure their availability
Communicate with other departments to ensure a supporting team of professionals
Record, track, understand and interpret any and all night audit functions and insure accuracy of information distributed
Take charge of the duties of the Front Office Manager when the Front Office Manager is off/vacation
Utilize the computer systems in complex check in/out functions as well as reservations procedures, room blocking, changing housekeeping statuses, adjusting postings, adding notes, reading availability, etc
Promote good public relations and handle complaints or concerns of guests
Hotel experience preferred
College degree or equivalent preferred
Excellent Training and Development Opportunities
401k Participation with Company Matching Program
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

Assistant Front Desk Manager Resume Examples & Samples

Maintain full scheduling flexibility to be able to work major event / group weekends and holidays
Arrive to work early to prepare for shift
Dress appropriately according to the property’s salary grooming standards
Maintain staff schedule to meet daily labor statistics and to maintain constant coverage in all areas of the Front Desk
Prepare staff members for the day by creating / presenting pre-shift, providing daily numbers and statistics, and communication important information
Manage staff on-hand by: monitoring lunch breaks, covering shift rotation, maintaining orderly guest lines, ensuring all front desk employees are demonstrating appropriate behavior and seeing that all front desk employees meet appearance and grooming standards
Assist front desk employees in guest – related problem solving
Confirm all front desk employees meet the company service standards by completing employee reviews
Ensure all front desk employees are trained in and are comfortable with new procedures by developing and facilitating training materials
Ability to establish presentations and execute to a number of agents and managers including but not limited to senior management
Participate in monthly ‘Team Meetings’ with employees
Participate in all management meetings
Serve as a channel of communication between Front Desk employees and management
Maintain an immaculate and efficient work environment and address staff needs, concerns and suggestions on a daily basis
At least 1 year of experience as a Front Desk Agent at a major hotel/resort
Previous experience in developing, implementing and evaluating guest service standards
Proficient knowledge of PC software (MS Word and Excel)

Fo-asst Front Desk Manager Resume Examples & Samples

Handle all guest complaints immediately and correspond with guests when necessary
To liaise with Front Desk, Housekeeping, Room Service and Engineering to ensure VIP’s room are ready
Go through guest profile and ensure welcome amenity is prepared accordance to guest’s profile
To check traces and go through room blocking for on-day reservations. To monitor room situation example, Q room, discrepant room, room change and unblock room
Meet and escort VIP guests/ Limousine arranged guests to their rooms and achieve daily escort percentage goal of 70% and above
Provide in room check in for all VIP and elite members
Monitor the enrolments of guests into our Marriott Rewards or the Marriott Miles Programme to achieve the targets
Liaise with other departments on new policies/packages
Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Front Office Manager
Attend departmental meetings or any other meetings as assigned by the managers
Ensure all areas of the Front Office as well as the Hotel Lobby are clean at all times
Maintain effective service in line with the Hotel’s Corporate Image

Assistant Front Desk Manager Resume Examples & Samples

Supervise department functions on a shift basis
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Instruct new hires and employees on the expectations and responsibilities for each role
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
Provide excellent service consistent with the property's core service standards and brand attributes
Proactively seek to provide refined luxury service ensuring guest satisfaction
Accept full responsibility for the department in the absence of the Director of Front Office and/or Assistant Hotel Managers
Promote and develop team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
Manage responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company's diversity commitment
Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy
Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company's Standards and brand attributes
Keep the Director or Manager informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
Notify Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts
Ensure all established standards of professionalism and protocol are being practiced by all staff
Monitor, document, and notify the Director of Front Office of any problems that may impact or jeopardize the achievement of current and future departmental objectives
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials
Ensure Hotel property and equipment is properly used and maintained
Protect and utilize Hotel assets in a responsible and professional manner
Manage up to 60 front desk line-level employees in a given shift
Assist front line employees with questions or problems as they arise
Assist in rectifying guest complaints and issues as they arise
Mentor, coach, and guide employees on working successfully in a team atmosphere
Oversee lobby flow and ensure lobby space is well-organized
Monitor guests out-going mail and ensure that it is processed according to procedures
Monitor the hotel lobby and resolve any congested situations
Conduct pre-shift meeting with staff and review all information pertinent to the days business
At least 2 years of guest service experience
Working knowledge of Microsoft Office, Internet, and Point of Sales systems
Ability to effectively communicate in English, in both written and oral forms

Front Desk Manager Resume Examples & Samples

Ability to multi-task, prioritize and work in a fast paced environment
Ability to create, implement and analyze manual and automated reports
Knowledgeable of all market segments, management strategies and techniques
Operational knowledge of reservations and national sales process
Knowledgeable of all corporate department functions
Ability to develop and deliver effective training
Comprehensive knowledge of Top Accounts for the Hotel, NYC markets, trends and all Affinia rates
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, Key card and guest response systems
Consistently strives for continuous improvement while ensuring a high level of professionalism
Creative and innovative thinker who can bring thoughts to actions with speed
Analytical approach to problem solving, solutions-oriented
Strong oral and written communication, decision-making, organization and leadership skills
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic

Front Desk Manager Resume Examples & Samples

Ensures that all Front Desk Policies and Procedures are adhered
Coordinates management of the Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to JDP surveys
Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
Schedules Front Desk meetings two months out at all times to ensure they happen monthly, and consistently
Provides Guidance and motivation to the Front Desk Team. Establishes and communicates on a daily basis with the Front Desk Team. A strong commitment to Colleague Satisfaction
Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team
Responsible to balance operational, administrative and Colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Provides passionate direction towards achieving our vision
Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
Block all VIP guests to ensure all preferences are met or exceeded
Reach out to all Platinum and Circle Presidents Club Members to ensure activities and dining have been arranged
Spot check Platinum and Circle President Club Members rooms prior to arrival, communicate any deficiencies to the appropriate departments
Meet and greet all Platinum and Circle Presidents Club Members
Establish a Fairmont President Club culture throughout the hotel
Designates assistant champion(s) in key departments (ie. Housekeeping, F&B, Sales, Reservations, Fairmont Gold, Spa, etc.) to take ownership and assist in training their own department or division in regards to Fairmont Presidents Club
Leads the FPC Committee with the assistant champions in monthly meeting to review Guest Satisfaction, to identify opportunities, to establish goals and training needs and act upon outstanding items
Ensure Loyalty report is reviewed by all Leaders of each department
Ensures all departments are well trained on their specific FPC procedures and review procedures on a regular basis
Ensure all leaders and pre-established colleagues and departments have access to ProfilePlus and have full training and knowledge of the system
Manage JDP Comments and track each colleagues JDP score
One on Ones with all GSS’ and AFOMs
Run ASIP for Check-in and Check-out
Conduct Assistant Front Office Managers and Guest Service Supervisors performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Desk colleagues
Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
Cover Duty Manager shifts as required
Attend monthly Credit meetings and ensure all accounting procedures are adhered to throughout the department, including monitoring Guest balance and city ledger accounts
Deputizes for the Director of Front Office when required
Additional tasks as the Director of Front Office sees fit
Minimum 3 years' previous management experience in Front Office operations
Proven ability to guide and coach team members
English speaking
An operational knowledge and proficiency in Property Management System (Micros-Fidelio)
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Excellent leadership, written/verbal communication and interpersonal skills
Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals
Able to balance a variety of conflicting priorities while considering all aspects of the job Eg. Financial, Operational, Human Resources, etc,
A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
Degree or Diploma in Hospitality Management is an asset

Front Desk Manager Resume Examples & Samples

High school or equivalent education required
One to two years hotel front office experience required
Previous supervisory experience of at least one year required
Hospitality experience preferred; one to two years in related field preferred
Ability to obtain and/or maintain any government required licenses, certificates or permits
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Extensive knowledge of the hotel, its services and facilities
Must have excellent customer relations skills and leadership capability
Must have excellent leadership capability and customer relations skills

Assistiant Front Desk Manager Resume Examples & Samples

One year hotel front office experience required. Supervisory experience preferred
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Assistant Front Desk Manager Resume Examples & Samples

Ensure the daily operations of the check in / out process run efficiently
Foster a work environment that promotes teamwork, integrity, excellence, and mutual respect
Ensure the front line staff is providing exemplary customer service
Maintain a clean, organized, and safe working environment
Provide ideas and suggestions for new products, services, technology and processes to ensure a competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Perform quality control monitors of all Front Desk Clerks to ensure proper service is being provided and procedures are being followed
Monitor Daily Count to ensure there are an appropriate number of clean rooms available for check-ins, actively manage the remaining inventory, and appropriate planning based on arrivals/departures
Manage up to 30 front desk line-level employees in a given shift
Conduct behavior-based interviews for new Front Desk Clerks and select candidates to move forward in interview process based on qualifications and ability to perform the job duties
Mentor, coach and guide employees on working successfully in a team atmosphere
Issue discipline for policy and procedure infractions and follow up with coaching
Assist in managing cleanliness of the lobby and overseeing the Lobby Ambassador team
Provide Team Report to all incoming staff members
Communicate with guests through face-to-face, e-mail, or phone as necessary
Communicate with other departments including but not limited to Housekeeping, Facilities, and Casino Marketing
Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment, training, coaching, performance feedback, recommending and administering discipline and scheduling
Facilitate the scheduling of break times and maintain an active awareness of the break schedule
Assist with payroll related functions as necessary i.e. reviewing Time and Attendance records, verifying proper clock ins and outs, researching any discrepancies, etc
Perform all Front Desk related duties when necessary, to include check-ins, check-outs, assist with Guest questions, problem resolution, etc
Hold monthly team meetings with clerk team to keep up to date on important departmental information
Engage, entertain and inspire all who visit The Property
Excellent customer skills
Have interpersonal skill to deal effectively with all business contacts
Able to effectively communicate in English, in both in written and oral form

Assistant Front Desk Manager Resume Examples & Samples

Contribute to overall operational efficiency by performing relevant duties as assigned
Monitor guest service personnel constantly ,ensuring that at all times maximum guest satisfaction is being achieved through guest relations with all guests
Be responsible for ensuring that clear and constant communication lines are kept with all staffs , other area and Departments
Ensure that you have a comprehensive knowledge of town and what is happening within the city at all times
Be ready and responsible when assigned to perform any other duties or job functions are required by Management from time to time

Assistant Front Desk Manager Resume Examples & Samples

Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. (20%)
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. (10%)
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. (10%)
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. (10%)
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (10%)
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. (10%)
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
Works harmoniously and professionally with co-workers and supervisors. (10%)

Overnight Front Desk Manager Resume Examples & Samples

Direct and train front desk staff and operators
Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
High school Diploma or equivalent education required. Bachelor’s Degree preferred
Ability to work independently and to partner with others to promote an environment of teamwork
Stand, sit, or walk for an extended period of time or for an entire work shift

Front Desk Manager Resume Examples & Samples

Insures the highest possible average rate and occupancy within market and operational constraints through effective training and orienting of the Front Desk staff
Insures that labor and operating expenses are minimized, using careful daily procedures as well as creative system modifications. Practices rigid inventory control and cash flow principles
Insures proper training and execution of the hotel's emergency procedures as they pertain to the Front Office Dept
Monitors, administers and maintains the quality and performance level of all service contracts, maintenance contracts, and concessions that relate to the Front Office Dept to insure that optimum value is received from each vendor; assures a professional and amicable relationship with such vendors
Holds daily, weekly Front Office meetings and attends Department Head Meetings
Recommends procedural and conceptual changes in operating philosophy which could improve overall hotel performance. Maintains a close working relationship with other department, to assure the highest levels of product quality and service are consistently offered
Performs special projects and duties as requested by the Rooms Director
At least three years of experience as a Front Office Manager
Computer experience preferable; especially Opera
Exceptional supervisory skills, management skills, judgment and professionalism

Front Desk Manager Resume Examples & Samples

Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
Creates front office schedules for associates to present for approval to Assistant Director of Front office or Director of Front Office
Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards
Conducts Arrival and Departure audits in all areas of the Front Office
Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a “hands on” approach with guest “check in” and “check out”
Provides updated room availability and rate information to guest service agents and other managers as directed
Ensures that housekeeping discrepancy reports are resolved
Generates variance report on rates, guests types and group and a credit limit report each shift
Fulfills any special requests and ensures special room assignments are completed for individual and group arrivals
Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc
Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift
Ensures GSA Collateral duties list is complete
Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for Assistant Director of Front Office or Director of Front Office to review and facilitate
Participates in preparing annual performance appraisals and in determining reasonable and equitable employee compensation
Promotes growth and development of associates by providing on going training
Comprehensive knowledge of personal computers and various property specific applications, such as Epitome, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, Key card and guest response systems
Proven team leader or displays high leadership potential with a high level of energy and motivation
Results oriented with an emphasis on both individual and team accountability
Direct experience in front office operations

Front Desk Manager Resume Examples & Samples

Manage the day-to-day operations of the front desk while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation
Supervise Front Desk Agents
Communicate with Housekeeping and F&B to facilitate the highest level of guest service
Assist Operations Manager with guest walks and moves, as required
Ability to work a varied schedule including days/nights/overnights/weekends when required
Two year degree in business related field required
Previous hospitality experience is required
Previous Front Desk management experience required
Cash handling experience is required
Previous experience with Opera Property Management System or like system desired

Assistant Front Desk Manager Resume Examples & Samples

Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements
Prepares front office activity reports for Executive Management review
Participates in formulating company selling strategies and rate structures
Provides ideas and suggestions for new products, services, technology and processes to ensure company’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Develops, implements, and maintains an effective guest relations program to include guest complaint resolution procedures
Reads and analyzes budget worksheets, operating statements and other financial statements
Interviews, screens and selects the most qualified applicants to fill Front Desk vacant positions

Franchised Front Desk Manager Resume Examples & Samples

Be readily available and approachable for all guests
Assist associates in understanding guests ever-changing needs and expectations and exceed them
Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan
Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement
Extend professionalism and courtesy to guests at all times
Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy
Respond timely to guest complaints
Ensure all team members meet or exceed all hospitality requirements
Ensure Continuous Improvement meetings are taking place weekly
Create and build an environment that emphasizes motivation, empowerment, and teamwork
3+ Years Hotel Leadership
Marriott Select Service Experience Preferred
Operational knowledge of Marriott systems
Strong Communication Skills, Problem Solver, Team Mentor
Must have great Guest Relations Skills

Front Desk Manager Resume Examples & Samples

Ensure the Front Desk departments is managed efficiently providing a courteous, professional, efficient and flexible in every moment in agreement with the standards of Rosewood Puebla
Have the knowledge and capability to supervise, correct and demonstrate all the tasks assigned to the work area
Ensure that the high levels of cleanliness in the areas are maintained and that every employee keeps it this way
Attach strictly to the standards of service established
Assign the responsibilities to its subordinates and evaluate periodically its development
Keep an eye of the work areas mostly in the days of high occupation
Assist with guards as MOD in every moment that is needed
Realize a flexible Schedule in base of the level of occupation and workload
Make sure that there are enough supplies for the operation
Realize a daily briefing before every shift and monthly assembly
Manage every suggestion or complaint from the guests in a courteous and efficient way, reporting it to its supervisors, and if one does not have the solution immediately make sure that the guest is informed of its follow up
Establish a harmonious relationship with the guests
Make sure that every employee has a professional, warm and sincere image
Assist and escort our guests in the process of Check In (in room check in)
Have knowledge of the emergency procedures
Anticipate to the needs of the guests, respond in a quick way and recognize all of our guests
Have complete knowledge of our facilities and schedules
Know our types of rooms, location, fees, promotions and packages
Know the daily information, number of arrivals, departures, Notable Guests in t house, room availability as well as the information of in house groups

Assistant Front Desk Manager Resume Examples & Samples

Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator

Franchised Front Desk Manager Resume Examples & Samples

Supervise Front Desk staff: hiring, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments
Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
Understand, maintain and follow all guidelines and requirements to comply with the brand standard audit
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests accounts. May make, confirm and cancel reservations for guests
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations
Receive departmental related guest complaints and ensures corrective action is taken
Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees
Participate in the preparation of the annual departmental budget
Interview, select and train associates
Direct the work of associates
Appraise associates productivity & efficiency to recommend promotions or other changes in status
Handle associate complaints
Discipline associates
Plan the work
Apportion the work among associates
Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Authority to makes suggestions and recommendations as to the hiring, termination of employment , advancement, promotion or any other change of status of other associates
Present a clean, pleasant and professional image to project a positive, polished appearance to staff, potential guests and clients
Speak clearly and listen carefully
Use personal judgment and specialized knowledge to give information to people
Communicate well with many different kinds of people
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone
HS Diploma or equivalent
Must have a minimum one (1) year guest services, general office, accounts receivable and/or customer service experience; OR an equivalent combination
Must have previous hotel experience in leading and managing people
Ability to read and comprehend instructions, both written and oral. Ability to effectively present information in one on one or small group situations to customers, clients, owners and other associates of the organization
Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability

Assistant Front Desk Manager Resume Examples & Samples

Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues
Assist Front Office Manager/Director with managing resort inventory
Assist with adjustment in departmental policies and procedures
Complete Front Desk accounting transactions including balancing end-of-day shift reports
Maintain necessary hard copies of paperwork of daily operations, as needed
Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email
Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information
Complete Front Desk Agent checklist
Make recommendations to management regarding development and corrective action plans
A minimum of one (1) year of experience in the customer service field is required
A minimum of six (6) months of supervisory experience in the customer service field required
Recognizes an emergency situation and takes appropriate action
Cash handling skills (the ability to count currency, make and count back change

Front Desk Manager Resume Examples & Samples

Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information)
Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions
Follow through on member, owner, and guest requests and/or concerns in a timely manner
Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages)
Reconcile end of the day shift report
Maintain necessary hard copies of paperwork of all daily operations and file
Complete special projects, stocking, list items to be ordered, and daily bucket checks
No prior experience or training required
No prior supervisory experience required
Proficient in time management; the ability to organize and manage multiple priorities
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes

Assistant Front Desk Manager Resume Examples & Samples

Assist with the day to day management of the Front Office operations
Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, Destination Delivers Program, etc
Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Ensure that sufficient staffing is present to meet the daily business demands
Demonstrate ability to compute basic arithmetic

Assistant Front Desk Manager Resume Examples & Samples

College degree preferably specializing in hotel management or equivalent experience is required
Two to three years of previous Rooms Division or Front Desk/Reservations Management or Supervisory experience
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job
Attention to detail and ability to multitask
Ability to irregular hours, weekends, evenings and overnight relief
Able to organize, delegate & work under pressure

Front Desk Manager Resume Examples & Samples

Knowledge of Grand Teton National Park and surrounding area
Working knowledge of maintenance
Knowledge of Visual One
Hospitality Background
Excellent Customer Service and problem solving skills

Front Desk Manager Resume Examples & Samples

Manage the day-to-day operations of the hotel while maintaining a forward looking perspective
Provide excellent guest service in line with guest service platform
Responsible for training of hourly employees on guest service standards and ensuring standards are met
Provide training and carry out training requirements
Ensure budget targets are achieved , understand budget targets and monitor profitability of all departments using reporting tools
Foster successful working relationships with key clients and vendors
Resolve customer complaints
Ensure that all reservations are entered correctly into the system and that the property is prepared for guests’ stay
Work with accounting to ensure that City Ledgers are accurate and that all departments are following correct procedures
Develop a quality team through successful planning and recruitment of employees
Formulate staff development plans
Employee is responsible for knowing the environmental aspects and associated impacts of position. Job specific Environmental Aspects and Impacts will be communicated during EMS training
Environmental objectives and targets will be communicated for each department during EMS training
Know and comply with all company policies and procedures regarding safety, security, emergencies and environmental practices
Must be proficient in Microsoft business applications
Previous hospitality experience in resorts
Previous experience at front desk
Supervisory/management experience for 1 year
Valid drivers license required
Two years management experience preferred
Experience with SMS property management system or like system preferred

Front Desk Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations
Incorporates guest satisfaction as a component of staff/operations meetings
Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate

Front Desk Manager Resume Examples & Samples

Communicates effectively and genuinely with guests, team members and other departments
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress
Schedules guest service agents, lobby and door assistants, and James Assistants (PBX)
Oversees the reviews, training and development of team members to achieve James Hotel service quality standards
Motivates staff and establishes a productive environment The James Hotel New York
Is knowledgeable of hotel property, amenities, area attractions and transportation
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
Assists in recruiting and staffing department using James Hotels company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews)
Assists with leading monthly departmental meetings
Any and all other duties deemed necessary by a member of management
Guest centric oriented
Strong Oral and written communication skills
Planning and organizational ability
Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
Ability to lead and motivate staff
May be required to be on call when away from work
College Degree or equivalent. Minimum of three (3) years of progressive experience in Front Office in a luxury hotel preferred. Previous supervisory experience preferred

Front Desk Manager Resume Examples & Samples

At least three (3) years previous experience in luxury hotel management, preferably all disciplines in Front Office (Front Desk, Call Center/Guest Relations/Recognition, Guest Services)
Enliven the RC Philosophy at all times
Knowledgeable and comply with hotel policies
Responsible for smooth operations at Front Desk, Call Center and Guest Relations and all other areas of responsibility
Administer Guest Safe keys / logs
Handle all disciplinary counseling as needed according to Ritz-Carlton policy
Ensure staff’s knowledge of hotel services, features and amenities
Assist Front of the House staff whenever necessary in performing all job functions
Conduct on-going training with employees and ensure new staff is certified as required
Control cash floats of Agents, aware of shortages
Monitor and maintain cleanliness and working condition of department equipment and supplies
Conduct performance appraisals of supervisors as required
Involvement for selection, training and development of employees
Review and evaluate processes. Revise if necessary
Come up with out-of-the-box ideas which could be considered as benchmark in the company
Ensure guest satisfaction at all time and handle guest opportunities accordingly
Handle employee concerns / feedback accordingly
Lead and direct the Front Desk, Call Center and Guest Relations whilst on shift
Motivate and maintain a cohesive team
Oversee weekly duty rosters according to business demand and approval of overtime
Ensure that all pertinent information is provided to guests and colleagues
Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive
Conduct/attend daily line up and conduct monthly departmental meeting
Communicate all challenges and successes with the rest of the team
Show respect to diversity by using only official language “English” at work place
Promptly, accurately and consistently reports all guest incidents and solves it to the guest satisfaction
Establish a positive relationship with repeat guests while maintaining a professional and attentive manner and function as key liaison
Ensure that guest and company profiles are accurately updated upon arrival
Take note and follow up on guest preferences and special requests
Fully aware of the day’s arrivals & their preferences, hotel facilities and promotions, occupancy & rooms rates
Research and select/purchase or design service/amenities to enhance guest experience
Meet repeat & VIP guests upon arrival to hotel; provide personalized itinerary and offers additional guest services
Protect and enhance the mystique of the Guest Recognition process and the repeat guest experience
Ensure payroll is documented and submitted accurately and promptly
Understand fully the standards and procedures of Front Office, Reservations, Housekeeping, Guest Relations
Effectively handle guest opportunities and communicate them via Project Mystique or MRBIV
Compile and distribute all Mystique Reports as requested
Drive the Guest Preference Program for the Hotel
Maintain Mystique Database as per corporate standard
Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate product knowledge and coordinate with related departments
Drive the Guest Relations Brand Standards and appropriate engagement and communication with guests and colleagues
Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process
Coordinate audit of repeat guests being noted such as through reservation regularly

Front Desk Manager Resume Examples & Samples

Manage day to day operations of the Front Office
Ensures quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
Check in/out guests, compute bills, collect payments, and make change
Receive requests and/or complaints and take appropriate action by communicating with departments involved via telephone/email
Complete Front Desk account transactions including end-of-day shift reports
Monitor inventory and perform tasks of inventory control
Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents
A minimum of one (1) year of experience in the customer service field required
Able to use sound judgment; work independently, with minimal supervision

Assistant Front Desk Manager Resume Examples & Samples

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Front Desk Manager Resume Examples & Samples

Interview, hire, train, recommend performance evaluations, resolve
Must be available to work, varied shifts and flexible schedules including evenings, weekends, & holidays
Previous hospitality experience in a Three Diamond organization, Four Diamond preferred
A personality that thrives in a fast-paced, customer-oriented environment with a lot of variety
Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
Basic mathematical skills to prepare moderately complex calculations for financial reporting
Customer Service: Welcome & acknowledge each & every guest in person with a smile, & a friendly verbal greeting. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs & requests for service & assistance. Meets & exceeds guest expectations
At least two years of experience in supervisory/management front office position

Franchised Front Desk Manager Resume Examples & Samples

Guests should be called by name, made to feel welcome at all times and their enquiries dealt with courteously and efficiently
All guests are individuals and respect should be given to their differing needs
Guests have a right to a stated guaranteed consistent level of service
The needs of guests are continually changing and therefore it is essential that we recognise the importance of guest comments to formulate change
To increase guest satisfaction through service is a team effort and involves commitment from every member of staff
To ensure that all equipment is adequately maintained and the amount of down time is minimised
To ensure that all staff are updated regarding Company and hotel promotions taking place
To ensure that staff reflect a positive image of the hotel, both in appearance and attitude
To be fully conversant with all fire, health and safety procedures, affecting the Front of House and ensuring that staff are aware of their obligations within the procedures
To manage the reception budget
To ensure guests security
To reinforce Marriott’s company culture to contribute to the site success and improve associates working conditions
To constantly look to improve the department, to develop procedures and implement them
To be punctual and respect deadlines
To follow and apply Marriott’s procedures
To be proactive and have a flexible approach towards work
To work regular MOD shifts
To fulfill any other task in relation to the position and assigned by management
Familiar with MVCI and its procedures and Marriott in general
2-3 years similar experience
Bilingual English + French, other languages a plus (Arabic, Italian, Spanish)
Good Trainer, Organizer and Planner
Excellent knowledge of MS Office and Opera
Well groomed

Front Desk Manager Resume Examples & Samples

Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience
Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding in a timely and consistent manner to customer & third party concerns; fielding issues with all operational departments
Plans and oversees all Front Desk and lobby floor operations, acting as the face of the hotel throughout the guest arrival and departure experience
Fields and resolves interdepartmental issues to improve process management and effectiveness of luxury operations
Demonstrates a commitment to Service Excellence; leads the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
Spearheads the Problem Resolution process SCORE & #OWNIT; communicating with guests ensuring that issues are being resolved during the stay; maintains a monthly reporting system that allows proactive resolution to common issues
Ensures that monthly labour outlook and results for the Front Office department are accurate; maintains departmental efficiency/productivity and essential luxury guest services; maximization of revenues via upsells and effective cost control
Assists in the development of the annual Front Office budget from a cost, productivity, and efficiency perspective
Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP); develops tactical plans to maximize upsell revenues
Assists with employee and leader planning, recruitment, selection and development through goal development and coaching
Coaches and mentors colleagues and Assistant Front Office Managers; creates an environment that allows colleagues and junior managers to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
Leads department to maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey including continuous improvements
Ensures colleague concerns are resolved in a professional and timely manner
Builds and maintains employee relationships; conducts monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in organizing departmental and hotel recognition events
Contributing to a positive hotel culture and success of ongoing Service Promise training
Establishes and monitors effective goals and measurements for the Front Desk and Assistant Front Office Manager team, exceeding expectations of all four pillars (colleagues, owners, guests and brand)
Assists with ECOSURE & LQA action planning and improvement plan implementation; ensuring a consistent delivery of luxury product and services
Involved and active within hotel committees; plays an integral role in strategic sustainability planning; ensures environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
Promotes health, safety and well being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures; understands and implements the corporate crisis communication procedures within the Front Office
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics and ensures Service Essentials and Brand Standards are in place and executed
Performs any and all other tasks which are assigned by the management team
Minimum 5 years of hotel experience, with 3 years of luxury experience and 3 years of supervisory experience required
Extensive knowledge of Front Office operations, brand standards and 4/ 5 Diamond standards required
University degree or College diploma in Hotel Management preferred
Ability to analyze data and trends and create strategies for improvement, willing to take risks
Knowledge of computerized Front Office systems required with emphasis in Property Management System and MFR
Proficiency in Microsoft Office Software
Able to balance a variety of priorities while considering all aspects of the job i.e. Financial, Operational, HR
Proven ability to adapt to changing priorities and to multi-task
Having vision and ability to lead and motivate colleagues to consistently achieve goals and improve on existing product and service
Ability to promote a fun workplace
Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential

Front Desk Manager Resume Examples & Samples

Promote harmonious associate relations through effective supervisory practices
Oversee counseling of associates ensuring fairness and a timely delivery to include verbal communications, preparation of written documentation for administration with associate(s) along and issuance of performance appraisals
Responsible for inventory control within Guest Services department to include the Gift Shop
Review shift reports daily and perform follow up as necessary
Participate in or supervise the implementation of promotional campaigns
Ensure current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash
Oversee all training within department
Create year-over-year improvement in associate satisfaction scores throughout the department
Fully knowledgeable with the hotel's Fire, Safety, Security, and Environmental procedures
Instill a working knowledge and train Marcus Hotels and Resorts policies and procedures, OSHA standards and procedures, Marriott Standards, and key control procedures in the Guest Services department
Cash handling experience preferred
Ability to access and accurately input information using a moderately complex computer

Front Desk Manager Resume Examples & Samples

College education preferred
Minimum of 2 years management, sales, customer service and/or marketing experience in the spa/service/retail industry
Ability to effectively communicate expectations to staff and create a winning team
Able to communicate up-line information to Clinic Management & Ownership
Competent trainer and motivator
Have a college degree (preferred)
Have previous management, marketing, and sales experience within a service or retail industry

Front Desk Manager Resume Examples & Samples

Implement company and franchise programs and manage the operations of the Front Desk (Guest Service Agents, AYS, Van Drivers & Security) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Respond and resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Supervise and work along-side the Guest Service Agents, At Your Service, Transportation & Loss Prevention
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the Front Desk systems and equipment to ensure their optimum performance
Conducts regular inspections of the rooms related guest areas for appearance, safety, staffing, security and maintenance issues
1 Year previous Front Desk Supervisor experience required

Assistant Front Desk Manager Resume Examples & Samples

Some college or training in Hospitality Industry
Previous experience as Front Desk Agent and supervisory experience preferred
Previous cashiering experience
Fluency in a foreign language
Ability to suggestively sell
Previous guest relations training
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor
Frequently standing up and moving about the facility
Frequently bending, climbing, kneeling, and moving about the facility
Carrying or lifting items weighing up to 75 pounds and pushing/pulling up to approximately 300 pounds
Paid Holidays
Sick Days
Educational Assistance
Newborn & Adopted Child Leave
Short Term Disability

Front Desk Manager Resume Examples & Samples

Frequently serves in role as Manager on Duty
Observes performance and encourages improvement
Assists in interviews and selection, trains, supervise, evaluates, counsels, and administers disciplinary procedures for front office staff
Monitors lobby traffic and makes staffing adjustments as required
Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests
Monitors special reservation requests handling and oversees rate changes on in-house guests
Resolves guest concerns, and implements resolutions by using discretion and judgment
Maintains complete knowledge at all times of

Franchised Front Desk Manager Resume Examples & Samples

Assist Guest Relations/Receivables as necessary
Any other duties as assigned by the General Manager
Must be able to read and write to facilitate the communication process
Must have excellent customer relationsâ€™ skills and leadership capability
Must be detail oriented with outstanding organizational and communication skills
Must have excellent leadership capability and customer relationsâ€™ skills
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act,FLSA, ADA, OSHA, FMLA, and NLRA
Responsible for controlling aspects of the Front Office operation, including handling expenses, payroll, and cost control systems, ensuring the department is maximizing revenue opportunities and achieving budgeted operating results
Should stimulate a friendly, cheerful attitude in his/her conduct with other managers, guests, and fellow associates
Answer questions or problems pertaining to guest accommodations and rates; meets with individual guests and owners as needed
Facilitate reservations and special requests for other property management companies
Provide effective key control and participate in matters relating to guest security
Control cash/credit functions through close supervision
Control overtime and general labor productivity through good management and immediate response to problems
Ensure that all associates are hygienically clean and in clean, complete uniforms
Resolve and take appropriate action on any guest/owner complaint or problem to ensure good customer relations and safeguard the resort's interests
Respond personally, or by phone, to in-house, departed or potential guests as necessary, including any and all social media related issues
Maintain responsibility for guest and associate safety. Execute procedures required for handling fire, bomb threats, guest or associate accidents, unusual occurrences, burglaries, etc
Work closely with housekeeping and other departments to properly plan and coordinate housing activities
Acts as a liaison for all inter-department communications, requiring excellent communication and leadership skills
Is able to effectively interpret financial results in regards to revenues, payroll, and expenses
Assist in preparation of the Annual Operations Budget, which will form part of the Business Plan
Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results
Maximizes revenues through pro-active action rather than re-active
Work as a member of the yield team to ensure maximum occupancy is achieved at the highest possible average rate via effective setting and monitoring of rate occupancy controls
Assist in revenue management, room inventory control, stay controls and distribution channels as needed
Facilitate the Manager on Duty program throughout the hotel and act as a primary MOD
Be prepared to advise the Executive Team on all matters relating to the Front Office. Priorities as the General Manager and Director of Operations establishes them shall be completed on a timely basis
Attend daily operations meetings and weekly leadership meetings
Perform all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of the resort to achieve objectives
Is consistently alert of newer methods, techniques, equipment and material that will improve the efficiently and quality of the departments

Front Desk Manager Resume Examples & Samples

Lead and manage all aspects of the Front Desk operation and ensure all service standards are followed
Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Previous leadership experience required
University/College degree in a related discipline preferred

Front Desk Manager on Duty-avery Street Resume Examples & Samples

Professionally greet members and guests
Maintain an orderly lobby area
Availability to work opening shifts
Reliable, professional, computer literate, energetic, and friendly

Front Desk Manager on Duty-pine Street Resume Examples & Samples

Ability to coach and lead a team
Assist Front Desk Manager in hiring, training and supervising staff
Previous experience in customer service

Assistant Front Desk Manager Resume Examples & Samples

Oversees the operation of the Guest Services department to include front desk agents, bell staff and concierge
Lead recruiting, selecting and retaining a quality front desk/ bell/ concierge staff
Establishes and maintains effective Employee Relations
Schedule front desk/ bell/ concierge associates to ensure acceptable coverage and maintain payroll within guidelines
Ensure high levels of quality and service in front desk area
Receive and resolve guest complaints within assigned authority
Responsible for reservations, registration and special arrangements for groups
Process daily and end-of-period reports. Review guest ledger and accounts receivable accounts daily for accuracy, proper authorization and proper identification. Process payroll through ADP
Oversees development of staff for succession planning
Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained
Ensure regular departmental meetings are being held
At least 1-2 years of previous Front Desk experience required, prior management experience preferred
Dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Must be able to lift, push, pull and or carry up to 50 lbs
Ability to stand and move throughout the front office continuously to perform essential job functions
Hearing and visual ability to observe and detect signs of emergency situations
Must have excellent telephone etiquette skills
Must have a valid driver’s license
Ability to develop subordinates to enhance advancement in the hotel and corporation

Seasonal Front Desk Manager Resume Examples & Samples

Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation
Ensure that staff is delivering excellent customer service
Responsible for monitoring comment card program
Assist Operations Manager in ensuring that staff adheres to policies and procedures
Assist Operations Manager with walks and moves, as required
Previous experience with Springer-Miller Property Management System or like system desired

Front Desk Manager Resume Examples & Samples

Understands and complies with loss prevention policies and procedures
Provides immediate assistance to guests as requested
Serves as a leader in displaying outstanding hospitality skills
Ensures associates understand customer service expectations and parameters
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Records guest issues in the guest response tracking system

Front Desk Manager Resume Examples & Samples

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay
Managing, training and directing all Front Office/Service Express Staff to achieve consistent outstanding service delivery. Need to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Act as Manager on Duty at any given time and respond to emergency codes in the absence of Service Express Manager and the General Manager
Responsible for the overall direction, coordination, and evaluation of all front office units. Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must be able to address harassment complaints and follow proper procedures
Ensure all guests and owners are being treated in an efficient and courteous manner and that all Starwood standards are being applied
Excellent supervisory and communication skills with emphasis on “people management and development.”
Responsible for the hiring, training, and direction of all department associates
Train, coach and oversee the departments supervisors, leads, concierge, Kid’s Club attendants, Service Express agents, and Service Express attendants if necessary
Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied and updated based on brand standards
Attend weekly Revenue, Staff, BEO and Rooms Meetings in the absence of the Service Express Manager
Work closely with Sales Team and Revenue Management to implement new selling strategies, policies and hotel packages
Work closely with the Housekeeping Department to ensure timely room readiness and guest satisfaction and provide training as needed
Work in conjunction with accounting and finance team to maintain and minimize levels of account receivables, resolve guest billing inquires and ensure proper third party billing
Respond to guest complaints and request, evaluate situation, compensate and give good will gestures
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Assist with the Front Office marketplace, monitor inventory, place orders and ensure Marketplace is aesthetically pleasing
Supervise the activities and the service levels of the concierge, PBX, Rooms Controller, Service Agents and Attendants, Kids Club and all members of the Front Desk division
Ensure the completion of performance appraisals on a regular basis according to company standards
Assist with the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards. Ensure all department associates are well trained on SPG program
Operate the department within company, Intrawest and Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations
Assist Home Owners in the absence of the Home Owners Relations Manager and act as point of contact
Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement
Assist with the scheduling of all Service Express associates
Conducts regular quality audits on front desk agents, bellmen and valet teams, concierge, Kids Club and rooms controller to ensure compliance to the highest standards at all times
Conducts daily pre-shift meetings and periodic departmental meetings
Assist with the effective incentive and recognition programs
Presents innovative ideas to hotel management to increase productivity and efficiencies
Makes certain that the Starwood approved Service Express® technology is used to its fullest capacity, in compliance with company standards, and is full trained on Starwood Programs
Assist with Service Express/PBX as a One-Stop-Shop, including In-Room-Dining order taking, In-Room-Dining delivery whenever restaurant is not able to perform this task
2-3 years’ experience in Hotel Front Office management preferred
Starwood brand experience beneficial
Intrawest experience beneficial
Housekeeping experience preferred
Must possess strong computer skills including Microsoft Office, Word, Excel, Kronos, Galaxy, Lightspeed, and Micros
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision and strong initiative is a must

Assistant Front Desk Manager Resume Examples & Samples

At least 2 years of previous Front Desk experience at a major hotel/casino resort complex
Working knowledge of Sarbanes-Oxley
Working knowledge of organizational methods

Assistant Front Desk Manager Resume Examples & Samples

Assist in the management of all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Front Desk Manager on Duty-the Loop Resume Examples & Samples

Provide the highest level of customer service to members, prospective members, and guests
Update members’ accounts
Interested in health, fitness, and/or sports

Front Desk Manager Resume Examples & Samples

Oversee the entire Front Desk operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Desk operates with a sales attitude and promotes the hotel brand's loyalty scheme
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Desk Team Members with an emphasis on training and teamwork
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Desk team
A minimum of 2 years of Front Desk supervisory experience in the hotel industry
High level of IT proficiency including property management systems, word & excel
Previous experience of managing a department and Profit and Loss account

Franchised Front Desk Manager Resume Examples & Samples

Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
Ensuring guests needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Ensuring that all safety and security policies and procedures are followed
Coaching and developing team members
Evaluating Front Office team performance and taking appropriate corrective action as needed to hold team members accountable
Setting goals, providing ongoing feedback, and rewarding/recognizing team members
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
Minimum of two years front desk experience in a hotel property of similar size and quality
Minimum of one year supervisory experience in a hotel 400+ room hotel
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Must have excellent supervisory and interpersonal skills
Ability to work a varied schedule that may include evenings, nights, holidays and weekends

Front Desk Manager Resume Examples & Samples

High school diploma or equivalency required. Associate Degree or equivalent combination of education and experience preferred
The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus
Preference for an understanding of HOA communities. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity
Must possess excellent verbal and written communication skills with strong interpersonal skills. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people
Must possess strong organization skills with the ability to effectively manage multiple and competing priorities
Must be able to work independently with minimal supervision. Solid time management skills required
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking

Front Desk / Manager Assistant Resume Examples & Samples

Preparing disclosure certificates in-house or through WelcomeLink's web interface (resale, refinance, modification, condo questionnaires) per title company and mortgage company requests
Ensuring that all documentation and notices are included in each disclosure certificate package
Working all WelcomeLink queues and escalations and issuing timely responses or trouble-shooting issues as necessary
Sending out periodic reminders to managers regarding required updates to Connect and Welcomelink to maintain accurate and timely disclosure packages
Making all appropriate notations in accounting systems pertaining to disclosure certificates processed
Updating monthly and quarterly questions in Connect as needed to ensure compliance with statutes and regulations (including, but not limited to, delinquency and collection questions)
Acting as Account Services backup for all support functions (handling calls, Connect open calls logs, e-responding to mails, processing payment plans, preparing check requests, etc.)
Demonstrating flexibility and having the ability to work on multiple tasks

Overnight Front Desk Manager Resume Examples & Samples

Minimum 6 months supervisory experience
Minimum 1 year front desk experience
Minimum 2 years of management experience

Front Desk Manager Resume Examples & Samples

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s
Carry a cell phone at all times
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s
Develop employee morale and ensure training of Guest Services personnel
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
Attend daily and monthly Rooms Merchandizing meetings
Participate in required M.O.D. program as scheduled
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements
Ensure that no-show revenue is maximized through consistent and accurate billing
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms
Ensure sign off of all Service Standards by Position for Guest Services staff
Assist in preparation of revenue and occupancy forecasting
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards
Establish and maintain key control system
Ensure participation within department for monthly Highgate Hotel team meeting
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
Monitor all V.I.P.'s, special guests and requests
At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
Must be proficient in Windows, Company approved spreadsheets and word processing
Must have a valid driver’s license from the applicable state
Long hours sometimes required
Light hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information

Front Desk Manager Resume Examples & Samples

Motivates staff and establishes a productive environment The James Hotel Chicago
Assists revenue management with the implementation and execution of programs to ensure The James Hotel Chicago’s room occupancy and Average Daily Rate objectives are met
Follows The James Hotel Chicago company policies and procedures and is able to effectively communicate the to subordinates

Assistant Front Desk Manager Resume Examples & Samples

Team player, pro-active and reliable
Be a role model for the team and mentor of Assist Front Desk Managers. Must remain deeply engaged with the team to ensure associates and taken care of and improvement in associate engagement scores
Actively part in training and development of the entire team specially the Front desk and night
Play close attention to manning levels and assist FOM in recruitment process
Keep close watch on customer service and check in and check out scores on guest voice. Train, coach the team based on their performance in guest voice
Drive incremental revenue through room upsells. Take part in upsell forecasting , implementation of strategies and support the team in achieving monthly targets
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections and regularly audit all area sot ensure brand compliance at all timer
Be fully aware of Marriott accounting procedures and compliance and ensure all areas are function as per ISRA audit standards
Develop strategies and drive the team through AFDMs to ensure monthly Marriott rewards goals are achieved
Play a key role in scheduling of areas especially front desk so that maximum associates and managers are present to assist guests depending on the demands
Have a thorough knowledge of JW Marriott Marquis Dubai products and services
Maintain good working relationship with all hotel departments
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed
Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates
Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts
Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks
Have thorough knowledge of operational requirements for the front desk area
Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Have a thorough knowledge of OPERA, MARSHA, IMS, Guestware and other front office related operational software
Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies
Support and practice Empowerment within front office
Ensure that each associate has a development plan and trained accordingly
Be able to work various shifts around the business needs to assist all front office sections
Identify and resolve guests problems efficiently and resolve to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law
Assuring that all front desk associates are continually updated with hotel rates, packages and discounts
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards
Be security conscious at all times and inform Manager on Duty of anything suspicious
Identify guest service shortages and recommend improvements accordingly
Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly
Utilizing all available resources, follow up on previous shift requests and pending issues
Each associate is expected to carry out, within their capabilities, all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional, courteous manner
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Front Desk Manager Resume Examples & Samples

Ensure all guest service standards and all hotel and departmental policies and procedures are followed and consistently applied
Remedy all guest complaints and issues
Review all site tours, group resumes, arrivals and departures and room type inventory daily
Ensure all daily checklists are completed and updated
Responsible for payroll: approve/monitor payroll, create and cost out monthly schedules for all front office staff to match budgeted and forecasted CPOR
Responsible for department expenses: record in checkbook and comply with budgets and forecasts
Work with Director of Operations and Front Office Manager to achieve budgeted and forecasted rooms revenue
Delegate tasks, mentor, coach and develop staff
Conduct interviews, reference checks and administer on-the-job training for new employees
Develop strong working relationships with all other departments within the hotel and Vail Resorts
Assist the accounting department to resolve various billing issues on guest folios
Work with third party reservation channels to resolve guest payment issues and VCCs
Conduct daily pre-shift meeting to include Hilton and Vail Resorts standards of the day and safety topic of the day and monthly Front Desk meetings
Attend hotel and financial meetings and represent the Front Desk in pre-con meetings
Keep current on Hilton Honors program enrollment and benefits delivery
Act as MOD on weekends and nights and staff back up as required
Keep the department well organized, stocked, clean and functional
Attend all required company training classes
A service excellence and relationship management role model with strong leadership

Front Desk Manager Resume Examples & Samples

Very strong customer service, communication, and interpersonal skills necessary
Working knowledge of computers, software, and office equipment required
Must be able to effectively supervise and manage a staff of 20
Attention to detail and keen eye
Valid Driver's License with clean driving record
Knowledge of center city Philadelphia (i.e. streets, restaurants, hospitals, services)
Ensures staff is meeting service standards with residents and guests
Prepare weekly reports for Community Manager
Plan, assign, and monitor schedules and workloads for front desk staff and messengers
Responsible for hiring and training front desk staff and messengers
Evaluate the performance of front desk staff and provide appropriate feedback
Ensure front desk staff follow company policies and operational procedures including uniform compliance
Hold regular staff meetings to discuss issues and updates
Manage new resident process, including completion of proper forms and entering data into Connect database system
Manage vehicle maintenance for Association Town Car including the wash/detail schedule

Front Desk Manager Resume Examples & Samples

Oversee the entire Front Office operation to maintain high standards
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Recruit, manage, train and develop the Front Office team
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

Front Desk Manager Resume Examples & Samples

Knowledge of tennis and experience in creating successful tennis programs/activities
3 or more years experience working with children and/or adults in an education/recreation environment
Strong fiscal and managerial skills as well as public relations skills necessary for communication with administrative staff, program staff, members, parents participants, and the community
Solid grasp of administrative procedures, accounting functions, and expense control

Front Desk Manager Resume Examples & Samples

Supervise front desk employees. This includes: Conduct merit reviews. Assess training needs and arrange training schedules
Oversees and schedules all Front Desk staff
Keeps track of activity logs, incident reports for the General Manager's review
Works closely with the Front Desk Team Leader
Assists in investigations, tape/log reviews and any unusual incidents
Greets and directs residents, guests and invitees
Monitors and controls access to the building
Resolves and follows-up on all complaints/issues with the General Manager
May be assigned other duties by the on-site General Manager
Receive process and distribute packages to building departments and residents
Must be able to hear in order to receive telephone calls and interact with clients
Must answer incoming calls immediately and operate the company paging system
Complete data entry into various company systems in support of business needs
Attend all company mandatory functions
Any other tasks as requested by the Community Association Manager
Demonstrates excellent customer service skills
Is pleasant, courteous, and professional in demeanor including professional attire
Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
Demonstrates problem-solving abilities
Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
Possesses sound technical skills
Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions
Proficient in English. Spanish, Chinese, Tagalog or other languages a plus
Strong general math skills
Must be mobile enough to move around during shift, stand for long periods of time and lift up to 50 pounds
Must be able to stand for extended periods of time
Must be able to hear to place and receive telephone calls and use voicemail system. Talking and hearing occur continuously in this position
Must have full range of neck motion in order to engage with residents and guests

Front Desk Manager Resume Examples & Samples

Reporting to the Assistant Front Office Manager & Front Office Manager the role encompasses managing the front desk functions and staff on a daily basis
Areas of responsibility include Front Desk and where required, Guest Relations, Switchboard Operations as applicable
As a manager within the department you will support both the Assistant Front Office Manager and Front Office Manager and work with other managers and associates to successfully execute all front office operations including guest arrival and departure procedures
Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department
Sustained and proven experience in a similar quality, high volume environment
Demonstrable skills in a front office role and in hospitality
A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards

Assistant Front Desk Manager Resume Examples & Samples

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Previous supervisory experience in Front Desk within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent grooming standards
Proficiency in English and Hungarian - written and verbal

Front Desk Manager Resume Examples & Samples

Skill in dealing with interpersonal issues and customer relations
Ability to handle multiple priorities at once with minimal supervision
Ability to comprehend and follow written and verbal instructions
Ability to organize and communicate clearly

Front Desk Manager Resume Examples & Samples

Assists Franchise Owner in setting and achieving all membership, retention, spa and retail goals
Oversees membership sales processes and holds team accountable against performance goals
Monitors and reports on attrition and focuses on member growth
Assists in implementing & executing programs, events, etc. to identify new guests
Coaches each member of the staff on sales process
Shadows and/or observes each staff member to ascertain gaps in training
Works with Sales/Front Desk Associate to ensure all components of client scheduling done correctly
Works with Sales/Front Desk Associate to ensure all components of post membership sales fully completed in a timely manner
Thank You Card, File Creation, Wellness Plan documents processed correctly
Processes all membership cancellation and freeze requests
Improves EFT call process to drive bookings
Creates and implements member rewards program. Examples may include
Member of the month
Pre-booking incentives
Creates and implements an “At-Risk” Members Program
End of wellness plan term
Freeze or Freeze Plus about to reinstate
Have previous management, marketing, and sales/retail experience within a service or retail industry
Leadership experience a plus
The desire to learn and progress

Front Desk Manager Resume Examples & Samples

Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Previous Front Office supervisory experience in the hotel, leisure, and/or retail sector acting as a AFOM or FOM

Franchised Front Desk Manager Resume Examples & Samples

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required
Supervise all guest services department managers
Review correspondence from guests and incident logs and direct staff according to information obtained
Oversee all vendor and personnel contracts throughout the hotel
Monitor occupancy of guest room space to ensure most efficient use and
Minimize overbooking
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Follow sustainability guidelines and practices related to HHM EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards

Assistant Front Desk Manager Resume Examples & Samples

Work harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Can answer guest calls and direct them appropriately in the absence of a Communications Operator

Front Desk Manager Resume Examples & Samples

Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
Assisting General Manager in setting and achieving membership and retail sales and profitability goals and partnering with General Manager to regularly monitor progress against goals
Managing Front Desk staff and training, monitoring, and coaching the performance of sales associates
Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings with GM, resolving concerns and disputes, as well as all associated recordkeeping
Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy

Assistant Front Desk Manager Resume Examples & Samples

Creativity in connecting with decision-makers
Time Management Skills
Focuses on follow ups and details
Experienced on Rooms operation
Participation in a team of professionals in luxury hotel industry
Excellent working environment
Access to an attractive benefits package
Performance evaluations
Continuous development and learning opportunities
Complementary nights in Four Seasons Hotels and Resorts worldwide
Life and major medical insurance
Optimum facilities for employees (Transportation, employees restaurant and laundry for uniforms)

Overnight Front Desk Manager Resume Examples & Samples

Demonstrates team work by co-operating and assisting colleagues as needed
Oversees and participates in guest registration
Performs all jobs when needed within the Front Desk, Lobby, Door and James Assistants
Assists in achieving budgeted revenues and expenses and maximizes profitability related to the rooms department
Assists revenue management with the implementation and execution of programs to ensure The James Hotel New York’s room occupancy and Average Daily Rate objectives are met
Analyzes and generates reports and communicates information to employees and appropriate departments
Maintains correct procedures for hotel accounting, credit control and handling of financial transactions
Maintains procedures for security of monies, guest security and emergency procedures
Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction
Follows The James Hotel New York company policies and procedures and is able to effectively communicate the to subordinates
Assists with conducting training classes regarding safety, security, department procedures and service guidelines
Fulfills Manager on Duty Shifts
Be involved in departmental meetings and committees
Knowledge about the area

Front Desk Manager Resume Examples & Samples

Handling all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services, in-house events, directions, and local attractions
Reading, writing and oral proficiency in the English language
High school education or equivalent experience
Requires working knowledge of the Front Desk and Concierge aspect of Four Seasons services, policies or operations and generally learn on-the-job
Have the opportunity to engage in diverse and challenging work

100

Front Desk Manager Assistant Resume Examples & Samples

Ability to maintain a calm, pleasant, optimistic and gracious demeanor at all times
Ability to problem solve in a professional and helpful manner
An orientation to and strong skill set in a student service/customer support environment
Thorough understanding or ability to learn the admissions office role within the University
Thorough understanding or ability to learn the admissions application procedures and comprehensive application review process
Ability to communicate effectively in person, on the phone and in writing
Ability to listen, negotiate and build relationships
Thorough understanding of the admissions technology systems, such as PeopleSoft, ImageNow and Salesforce CRM
Proficiency in word processing software, such as Word; working knowledge of spreadsheet software, such as Excel; and presentation software, such as PowerPoint, to effectively complete responsibilities
Experience in managing multiple tasks and effectively organizing work to meet multiple deadlines
Experience in adapting to changing processes and learning new tasks
Experience in working accurately with strong attention to detail
Experience accomplishing complex tasks in an active office environment
Experience and comfort in working in a multicultural and diverse work environment
Experience working in higher education and/or admissions
Familiarity with tools like PeopleSoft, ImageNow or Salesforce Customer Relationship Management (CRM) system

101

Front Desk Manager Resume Examples & Samples

Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred
Superior customer service and public relations skills
Ability to communicate clearly and effectively with customers, co-workers, and managers
Knowledge of Microsoft Office, Internet, and property management systems

102

Overnight Front Desk Manager Resume Examples & Samples

Excellent written and verbal grammar and composition skills
The ideal candidate will have at least several years of front office management experience, has strong interpersonal and leadership skills, can operate in a self-sufficient manner, and is enjoys the overnight shift. Knowledge of the city, activities, and restaurants
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
Receive a complimentary meal when at work in our employee restaurant, the Sound Café

103

Assistant Front Desk Manager Resume Examples & Samples

Excellent written and verbal grammar and composition skills in French and English
Knowledge of the city, activities, and restaurants
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems

104

Front Desk Manager Resume Examples & Samples

Has 4 years of relevant experience in Front Office Management
Possesses excellent English, math and psychometric abilities, desirable if can converse in a major foreign language
Possesses Hotel Management Degree or relevant experience as a Department Head in Front Office in a Deluxe Hotel
Excellent computer skills and working knowledge of PMS like Fidelio, Opera and Micros
Ensuring a smooth check-in and check-out of all guests
Handling all guest complaints and keeping management informed as necessary and ensuring all glitches are reported and resolved in a timely manner
Managing and operating in all Front of the house operations of Rooms Division - such as Front Desk, Guest Services, Luggage and Buggy Service. Coordinates airport lounge operations with Kuda Huraa counterpart
Ensure guest services are provided with high degree of accuracy and competence
Ensures that all VIP and suite guests' amenities, special requests and welcome cards are in order prior to arrival of the guests
Ensures all arriving guests are received at jetty and escorted to the lobby for registration and orientation
Schedules Assistant Managers and staff to be actively present and hands on in the day to day operations of the Front Office
Ensures Guest History Database is updated regularly and "insightful' information is keyed in accurately and in a timely manner
Works closely with Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate on a day to day basis especially on sold out days
Liaises with Reservations Manager on seaplane transfers to optimize guest comfort and convenience and to maximize profitability
Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
Explore diving and snorkeling activities on the house
Earn complimentary rooms nights based on your service period with the Four Seasons
Be provided Single furnished accommodation
Be provided with meals in Employee Restaurant
Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
Get free WIFI in employee lounge and living areas

105

Franchised Front Desk Manager Resume Examples & Samples

Adhere to Platinum Management Services, LLC. and Brand specific standards
Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
Promote the property through goodwill, courtesy and a positive attitude
Maintain current knowledge of local area, attractions and events
Prepare work schedules to efficiently handle business volume
Monitor departmental personnel hours worked to prevent overtime
A major portion of the workday will be spent working the front desk
Be proficient in all front desk and guest service operations
Act as a liaison between the front desk department and all other departments
Recruit, train and provide career development for front desk personnel
Work with management in maximizing revenues, controlling payroll and department expenses within budgeted guidelines
Identify, create and provide daily/weekly and monthly occupancy, ADR and forecast reports to management
Responsible for the accounts receivable (inclusive of guest ledger, direct billing, collection activity and balance of the receivables)
Perform interviews and contribute to hiring decision of department staff
Work closely with management to ensure that the communication among all departments is frequent and clear
Prioritize and resolve escalated customer concerns and complaints
Conduct frequent inspections of guestrooms and public areas to ensure quality in all areas
Stock, oversee inventory control, and profitability of the pantry/suite/gift shop
Fulfill Manager of Duty responsibilities as required
Verify monies taken in against PMS reports, record appropriate transactions daily
Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential
Professional appearance and grooming must be adhered to at all times
Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc
Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific
Excellent verbal and communication skills required. Proficient in English, Bi-lingual a plus
Ability to attend and complete Company and Brand training. Travel may be required
Self-starter with effective leadership skills
Have an outgoing personality
Maintain professionalism at all times
Work a flexible schedule
Be organized and work well in a fast paced team environment
Maintain professionalism at all times in a fast paced team environment
Stand for an extended period of time. Move, lift, carry, push, pull, and place object weighing less than or equal to 20 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling and stooping
Brand Certifications preferred
Two years experience in customer service. Previous hospitality experience preferred
High School Diploma required; College Degree is preferred

106

Front Desk Manager Resume Examples & Samples

Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Oversee daily operations in all Guest Services departments
Manage administrative projects and ensure adherence to established quality standards

107

Front Desk Manager Resume Examples & Samples

Plan and oversee the scheduling of work, shifts and vacations of the Front Desk and night audit
Supervises the Front Desk to provide services 24 hours a day 7 days a week
Responsible for training staff
Coordinates registration functions for all guests
Recruits, hires, and trains front desk and night audit staff utilizing training programs established in conjunction with Aramark, and conference center client
Oversees front desk tasks to include
Check in and check out functions
Guest orientation of the local area and the conference center facilities
Preparation and hand out of parking passes, proximity cards and other orientation information
Proper telephone service techniques and PBX operation
Coordinate reservations for guest transportation
Distribute, replace and safeguard room keys and safety deposit box keys as required
Full understanding and utilization of the property management system
Night audit functions
Notification and processing of an express check out process
Work with the Controller to establish and implement working shift checklists
Manage the Front office and night audit within established departmental budgets
Provide a monthly written Department Status Report submitted to the General Manager
Design and implement training programs to ensure that all-front desk staff are well versed on daily job functions, safety awareness, and Aramark policies and procedures
Maintain all MSDS information as per OSHA requirements
Coordinate routine maintenance and repair of all equipment to prohibit an interruption of service
Oversee all administrative functions that include/ but not limited to; scheduling, payroll, counseling, etc
Design and implement Quality Assurance Programs effectively utilizing daily inspections of all areas of responsibility that include reviews with employees to address areas in need of improvement
Responsible for ordering, storing and maintaining inventory of all the supplies necessary to perform daily operations
Maintain a key issuance and control program that ensures total key control and quality assurance
Communicate closely with all departments to ensure guest satisfaction
Establish, implement, and follow all emergency procedures
Participate in the Manager on Duty Program
Perform any or all other duties as assigned by General Manager
Manage active departmental participation in training programs
Daily interaction with the client staff and FDIC Corporate University Registrar to coordinate classroom blocks and individual reservations
Three years in a hospitality services or like environment performing like duties as an Assistant Front Office Manager

108

Front Desk Manager Resume Examples & Samples

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
Takes proactive approaches when dealing with employee concerns
Performs hourly job functions as needed
Performs other duties, as assigned, to meet business needs
Strives to maximize the financial performance of the department

109

Front Desk Manager Resume Examples & Samples

As a Front Desk Manager at St Pancras you will manage front office functions and staff on a daily basis
You will communicate with the high profile and VIP clientele in our intriguing hotel to enhance guest experience
Sustained and proven experience in a similar quality, five-star, lifestyle, high volume environment
Demonstrable skills in Front Office

110

Front Desk Manager Resume Examples & Samples

Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments
Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results
Oversee the Maintenance and Configuration of the Opera system ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis
Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action
Handle customer complaints and feedback according to company standards ensuring complaints are recorded when necessary
Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements
Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
Ensuring measurable quality objectives are established and actively participate in the review of these objectives
Ensuring the availability of resources
Ensure customer requirements are determined & met
Actively promote an awareness of customer requirements throughout the organization
Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer
Any other duties as may reasonably be requested by the management
At least 3 years Front Office Manager experience in a 5 star luxury hotel with a minimum of 200 rooms
Fluency in written and spoken Arabic
Expert knowledge in Front Office Applications of Opera

111

Assistant Front Desk Manager Resume Examples & Samples

Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays

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Front Desk Manager Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

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15 Front Desk Manager resume templates

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Front Desk Manager Resume Examples & Samples

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Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

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Seasonal Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

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Private Residences Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Fo-asst Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistiant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Overnight Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

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Franchised Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Franchised Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Assistant Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

Front Desk Manager Resume Examples & Samples

How to Make
a Resume

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Resume Tips

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Words to Use

Internship
Resume