Front Desk Clerk Resume Samples
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Front Desk Clerk Resume Samples
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MG
M Gottlieb
Maci
Gottlieb
2846 Steuber Island
Chicago
IL
+1 (555) 385 4472
2846 Steuber Island
Chicago
IL
Phone
p
+1 (555) 385 4472
Experience
Experience
Dallas, TX
Front Desk Clerk
Dallas, TX
Flatley LLC
Dallas, TX
Front Desk Clerk
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Answers multi-line phone system for guests, and provides assistance when necessary
- Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios
- Performs other duties as assigned by management
- Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
- Assist guests with folios and charges during check out process, collect payments, and make change for guests
Los Angeles, CA
Hotel Front Desk Clerk / Night Auditor
Los Angeles, CA
Harber-Harvey
Los Angeles, CA
Hotel Front Desk Clerk / Night Auditor
- Wear proper uniform at all times as specified in associate handbook
- Have a thorough knowledge of all restaurant register systems, call accounting systems, in room movies, downtime procedures (in case computers go down) etc
- Interior cleaning: empty all ashtrays, pick up loose debris from floor
- Communicate with previous shift, organize shift and review remaining reservations that are to arrive
- Supports the hospitality programs to ensure their success
- Upon arrival at hotel, refer passengers to Front Desk for registration as driver unloads luggage
- Ensures the desk is always attended
present
Dallas, TX
Hotel Front Desk Clerk / Relief Night Auditor
Dallas, TX
Senger-Frami
present
Dallas, TX
Hotel Front Desk Clerk / Relief Night Auditor
present
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
- Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
- Inform management of any discrepancies
- Wear proper uniform at all times as specified by Manager
- Greet and register guests and provide room assignments accommodating special requests whenever possible
- Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
- Assist guests with general services such as check cashing, making change, and answering any general questions
Education
Education
Bachelor’s Degree in Customer Interaction
Bachelor’s Degree in Customer Interaction
Georgetown University
Bachelor’s Degree in Customer Interaction
Skills
Skills
- Basic math skills; ability to accurately handle money and count change
- Ability to perform basic arithmetic
- Ability to respond quickly and accurately to guest requests
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
- Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to manage multiple tasks and communicate with multiple parties simultaneously, while remaining organized and keeping an attention to detail
- Good communication skills; ability to communicate with guests and co-workers
- Basic office skills helpful including basic math, proper cash handling procedures
- Ability to handle multiple tasks simultaneously in a fast-paced environment with a level of attention to detail
7 Front Desk Clerk resume templates
Read our complete resume writing guides
1
Front Desk Clerk Resume Examples & Samples
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
- Strong computer skills and knowledge is required
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
- Indoor and sometimes outdoor work location
- This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
- Must be at least 18 years of age to be considered for this role
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Receptive to special requests
- Previous work experience in a Hotel/Front Desk environment
- Full availability seven (7) days a week including days, nights, weekends and holidays is preferred
2
Front Desk Clerk Resume Examples & Samples
- Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor
- Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
- Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
- Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues
- Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
- Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment
3
Front Desk Clerk Resume Examples & Samples
- Exhibit a professional demeanor and willingness to assist all guests whenever possible
- Answer property questions; provide accurate information regarding rooms, restaurants, Mlife, casino events, promotions, and directions
- Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
- Register and assign rooms to guests
- Promote and sell all products and services available at MGM Resorts International
- Proactively provide quotes for room rates and up-sell to the guest
- Control and issue keys to rooms and assist in coordination of the Front Desk and all supportive departments
- Verify correct charges and credits are posted to the corresponding guest folio
- Collect all required guest profile information during check-in process
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management
- Proficiency in Microsoft Office (Word, Excel and Outlook)
4
Front Desk Clerk Resume Examples & Samples
- 401(k) Retirement Plan
- Sonesta Hotels & Other Outlets Discounts
- Life Insurance
- Long term Disability
5
Front Desk Clerk Resume Examples & Samples
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
- Carrying or lifting items weighing up to 50lbs
- Basic math skills are used frequently
- May be required to work nights, weekends, and/or Holidays
6
Front Desk Clerk Resume Examples & Samples
- Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards
- Aware of and promotes GreenPath and all associated initiatives
- Have complete knowledge of all appropriate computer systems
- Understand IHG Priority Club Rewards and follow all relevant procedures (Holiday Inn only)
- Check guests in and out of the hotel efficiently
- Be familiar with room types and their locations in order to make reservations and handle walk-in reservations
- Quote room rates and room package information by memory
- Post charges for in-house accounts
- Understand Guest folio, explanation of billing and how to make any needed corrections
- Receive cash and/or credit card payments and make correct change
- Be familiar with all hotel policies
- Have working knowledge of town of West Yellowstone, Yellowstone National Park, and surrounding areas and be able to provide directions
- Use proper etiquette both on the phone and in person
- Maintain a constant presence at the front desk, greeting everyone
- Read group resumes and know daily activities of groups
- May occasionally pull luggage and assist guests with luggage handling
- Complete shift closing, drop cash and check payments
- Secure bank at all times and follow proper cash handling policies
- Follow all hotel and department rules and regulations (Dress Code, attendance policy, etc.)
- Answer and direct incoming call
- Knowledge of all fire prevention and emergency policies and procedures
7
Front Desk Clerk Resume Examples & Samples
- Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
- Loads printer paper and rolls in appropriate machines
- Prepares daily housekeeping report
- Performs same functions as Front Desk Attendant
- Works closely with guest checking them in and out resolving customer complaints
- Answers telephone and makes wake up calls
- Files and performs various data input functions
- Ensures department adheres to all regulatory, departmental and company policies and procedures
- Will be able to work varied shifts – i.e. days, nights, weekends, holidays
- Knowledge of all promotions and events
- Strong administrative, organizational and decision making abilities
- Ability to lead, influence others and coach for success
8
Front Desk Clerk Resume Examples & Samples
- Handles assigned bank properly and performs account postings
- Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and entertainment opportunities
- Ability to communicate effectively at all times with Pinnacle Entertainment, Inc.’s customers, as well as all levels of employees
- Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed
- Ability to effectively use a computer to access, understand and input customer information
- This position is, at times, subject to crowds and noise the severity of which depends upon customer volume
- AS/400 hotel computer system, adding machine, credit card machine
9
Front Desk Clerk Resume Examples & Samples
- Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
- Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
- Give accurate and timely manner directions to airport, and tourist attractions
- Able to articulate amenities menu and process guests’ orders
- File Registration cards numerically in the Room Rack by the end of shift as outlined in the SOP
- Make reservations for Food and Beverage outlets
- Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and events
- Logs and distributes hotel guest messages and wake-up calls
- Dispatch Housekeeping and Facilities requests for hotel guests
- Answers internal and external calls in order to answer questions, direct calls or provide general information
10
Lead Front Desk Clerk Resume Examples & Samples
- Acts as a leader of the department working with and on behalf of the supervisory team
- Keeps team members and department leaders well informed about hotel operations
- Provides training and insight to guest service agents
- Resolves guest issues and concerns
- Ensures that all guest contact is courteous, informative and thorough
- Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping
- Receives cash, checks, credit cards and comps in payment. Obtains proper approval and authorization
- Maintains an operating bank, renders bills and issues change
- Provides reservations for Casino/Hotel guests which include airline, restaurants, and special events both on and off the property
- Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner
- Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service
- Authorized to verity pre-approved room comping levels and authorized to change incorrect information
- Ability to sustain a high level of confidentiality and professionalism
- Ability to maintain a high level of energy
- Demonstrate strong leadership and organizational skills
- Ability to communicate written and verbal information effectively
- Ability to provide excellent customer service skills
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
- Prior hospitality or related industry experience preferred
- High school diploma or GED equivalent required
- Ability to obtain and maintain a Colorado Support Gaming License
11
Front Desk Clerk Resume Examples & Samples
- Issue room keys and escort instructions to bellman
- Keep records of room availability and guests' accounts
- Follow daily checklist's ensuring Front Desk tasks are completed
- Diplomatically handle guest complaints, always polite and maintaining a professional manner
- Relieve PBX operator for breaks and/or days off as directed by supervisor
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers
- Review accounts and charges with guests during the checkout process
12
Front Desk Clerk Resume Examples & Samples
- Greet all guests with a smile and positive attitude, using the guests' names whenever possible
- Welcome guests, ask about their stay, and fulfill any special requests
- Quote room rates and room package information accurately
- Receive cash and/or credit card payments and handle accurately and according to procedure
- Promptly and politely answer telephone calls
- Ability to handle multiple tasks simultaneously in a fast-paced environment with a level of attention to detail
13
Front Desk Clerk Resume Examples & Samples
- Check in/out hotel guests
- Must comply with policies and procedures of the Front Desk Department
- View and issue available Express Comps through CLEO for casino patrons
- Cleans and stock work area/transporting necessary supplies
- Balance clerk/cashier postings, cash, and credit transactions
- Use of Microsoft outlook
14
Front Desk Clerk Resume Examples & Samples
- Welcome guests, ask about their stay and fulfill any special requests
- Maintain and balance cash drawer
- Promptly answering telephone, using guest name, fulfill any requests or answer
- Carry out specific oral and written instructions
- Use hands and arms to operate telephone, handle dishes, clean, etc
- Memorize and/or familiarize yourself with specials and hours of operation
- Lift and carry heavy boxes, on occasion
- Computer experience a must
15
Front Desk Clerk Resume Examples & Samples
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- One year of previous hotel experience, or retail customer service preferred
- Ability to speak, read, and write fluent English; other languages beneficial
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Frequently handling objects and equipment
16
Front Desk Clerk Resume Examples & Samples
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- More than 500 locations and nearly 200,000 rooms across six continents
- Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
17
Front Desk Clerk Iv-west Lafayette Resume Examples & Samples
- Valid Driver's license
- Two years previous cashier or public service or related experience required
- Required competencies for this position are work standards and productivity, communication, interpersonal and intercultural relations, decision making, and dependability
- Customer service skills required
- Additional required competencies may include financial, coaching, delegation, and planning
- Word processing skills and ability to pay close attention to detail. Proofreading and bookkeeping experience desirable
- Ability to work effectively with individuals from different viewpoints and backgrounds and demonstrate teamwork in daily work activity
- PCI credit card certification required to obtain OPERA credentials, this training renewed annually
18
Front Desk Clerk Resume Examples & Samples
- Ability to speak, read, write and understand the English language
- Occasional kneeling, pushing/pulling and reaching overhead
- Ability to operate a personal computer and general office equipment
- Must have excellent interpersonal skills and ability to deal with a variety of attitudes and personalities
19
Front Desk Clerk Resume Examples & Samples
- Maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
- Checking in and out of guests while working with pc based property management system
- Accept room reservations and handle cash and credit card transactions
- Reconcile cash drawer at end of each shift
- Process appropriate paperwork
- Post miscellaneous room charges to guest folios and coordinate with bell staff to assist guests with luggage
- Ensure department adheres to all regulatory, departmental and company policies and procedures
20
Night Audit / Front Desk Clerk Resume Examples & Samples
- Prepare daily work for the hotel
- Prepare restaurant audits to delineate and balance restaurant figures
- Assist auditor in reconciliation of credit card system to daily transaction list
- Maintain records and file and archive all documents in accordance with tax authority requirements
21
Front Desk Clerk Resume Examples & Samples
- Previous customer service and computer experience with Microsoft Office and Outlook
- Must be flexible to work any shift to include weekends and holidays!
- Previous cash handling experience a must
- Previous hotel front desk experience preferred
- Local Candidates preferred
22
Front Desk Clerk Resume Examples & Samples
- Greet all guests upon arrival at the Front Desk
- Check guests in and out utilizing the registration computerized system
- Resolve small problems for guests
- Hard assign daily arrivals to hotel rooms
- Sell and make reservations for rooms, tours and activities
- Coordinate with Housekeeping as rooms become available
- Communicate with guests in a friendly manner on the phone and in person
- Must be proficient in counting money and providing guests with change whenever needed
- Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
- Effectively interpret and disseminate information in group and individual settings
- Must have the Ability to speak clearly and confidently in front of groups of up to approximately 80 people
- Learn and use Springer Miller property management system and Microsoft Office programs
- Prepare for next day arrivals
- Relieve PBX operator or Bell Person for breaks as directed by supervisor
- Operate Key Machine and related office equipment
- Check and balance daily figures, post room and tax charges on guest accounts
- Check hotel rooms for occupancy by site inspection
23
Front Desk Clerk Resume Examples & Samples
- Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay
- Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs
- Exhibits a professional demeanor and willingness to assist all guests whenever possible
- Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
- Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft
- Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Performs all check-in functions including, but not limited to, early check-in, late check-in, walk-ins, and verifying guest’s identity according to hotel policies and procedures
- Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys, and providing directions to departing guests as needed
- Provides quotes for room rates and up sells guests based on availability
- Verifies correct charges and credits are posted to the corresponding guest folio and collects payments for charges on guest folio
- Provides accurate charge, processes credit cards, and exchanges foreign currency
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift in accordance with proper cash handling procedures
- Ensures all cash/credit transactions are in accordance with appropriate local, state, and federal regulations as directed by the Company
- Answers multi-line phone system for guests, and provides assistance when necessary
- Enforces the privacy and confidentiality of guests, and limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information
- Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests
- Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
- Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free
- Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver
- Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
- Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously
- Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence
- Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently
- Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
- Cash Handling: Knowledge of policies and procedures related to security of money, including where to keep bills during a transaction, who has access to the cash drawer, and how to properly secure the cash drawer
- Microsoft Office: The ability to utilize various Microsoft Office applications (e.g., Word, Excel, Access, Outlook) in performing job duties (e.g., creating spreadsheets, email)
- Check-in/Check-out: Knowledge of check-in/out procedures for all types of reservations
- Reservation Policy: Knowledge of property reservation policies related to cancellations, guarantees, deposits, changes, and exceptions
- Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
24
Front Desk Clerk Resume Examples & Samples
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Positive attitude and good communication skills, especially on the telephone
25
Front Desk Clerk Resume Examples & Samples
- Welcome guests in a friendly, prompt professional manner
- Up-sell rooms where possible to maximize revenue
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing casher and other reports, preparing deposit, and counting/securing assigned bank
- Promote team work and quality service through daily communications and coordination with other departments
- Frequently standing up behind desk and front office areas
- Use keyboard to operate various property management and reservations systems, etc
26
Front Desk Clerk Resume Examples & Samples
- Perform simple bookkeeping activities, such as balancing cash accounts
- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems
- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart
- Ensure timely and efficient delivery of guest messages, mail, and faxes
- Respond to guest inquiries and direct guests around the hotel
- Correct errors and discrepancies on guest accounts and resolve guest complaints
- Ensure organization and cleanliness of all work areas
- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing
- Comply with all reasonable requests made by management
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
27
Lec Hotel Front Desk Clerk Lead Resume Examples & Samples
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
- Computes bill, collects payment, and makes change for guests
- Operate front desk computer system
- Communicate with other members of the hotel staff
- Handles PBX switchboard when asked
- Promote a positive environment to achieve job satisfaction for all team members
- Promote future sales through contact with guests
- Provide positive communication and use Hilton CARE Culture with every patron and co-worker
- Must be 18 years of age
- Read, write legibly, understand and speak English
- High school education or general education degree (GED); and six months to one year related experience and/or training; or equivalent combination of education and experience
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
28
Front Desk Clerk Resume Examples & Samples
- Hard assign daily arrivals to units
- Confirm reservations for units and activities
- Ensure logs are completed
- Six months of previous front office experience
- Must be able to type 45 words per minute
- Possess basic math skills
- Demonstrate problem solving Abilities
- Able to maintain confidential guest information and comply with PCI Standards
29
Front Desk Clerk Resume Examples & Samples
- Give directions to local attractions
- GED/HS equivalency preferred
- Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
30
Front Desk Clerk Resume Examples & Samples
- Issue room keys and escort instructions to bellperson
- Keep records of room availability and guest's accounts
- Clean and maintain lobby and common areas, such as restocking supplies, straightening furniture, dusting and watering plants
- Follow daily checklists ensuring Front Desk tasks are completed
31
Front Desk Clerk / Customer Service Resume Examples & Samples
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Operate the hotel key control system while strictly following all key safety & security procedures
- Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy
- Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind
- Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
- Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest
- Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities
- Requires regular contact with other departments, supplying or seeking information on specialized matters
32
Front Desk Clerk Starting Resume Examples & Samples
- Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
- Operate the hotel key control system while strictly following all key safety & security procedures
- Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
- Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
- Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained
- Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
- Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory
- Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services
- Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy
- Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind
- Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
- Ensure lost-and-found items are treated with care, reported and stored according to company policies
- Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
- Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio
- When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
- Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents
- Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest
- Previous hotel or customer service experience is preferred but not required
- Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities
- Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals
- Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
- Excellent telephone skills particularly related to customer service and sales
- Must be able to work with and secure sensitive and/or confidential material and information
- Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc
- Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance
- Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions
- Must work well under pressure and remain calm during stressful situations
- Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment
- Requires regular contact with other departments, supplying or seeking information on specialized matters
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Front Desk Clerk Resume Examples & Samples
- Able to provide accurate and appropriate information to guests and customers
- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs
- Respond to guest requests and handle guest issues or report complaints to management
- Remain calm and alert, especially during emergency and/or heavy hotel activity
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Answer guest questions regarding area or resort, outlet information and services
- Greet and welcome guest as they arrive to the resort; Perform other duties as assigned
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Front Desk Clerk Resume Examples & Samples
- Provides quality service for guests in a timely, professional and courteous manner
- Receives and resolves guest's complaints and provides information within the scope of authority
- Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy
- Ability to effectively communicate both written / verbally in English
- Ability to process multiple bits of information at once while using sound judgment in decision making
35
Front Desk Clerk Resume Examples & Samples
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs
- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints
- Assist with luggage storage as necessary
- Cash handling accuracy including responsibility for House Bank
- Ability to access and accurately input information using a moderately complex computer system
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Lec Hotel Front Desk Clerk Resume Examples & Samples
- Take appropriate steps to maintain Hotel security and safety
- Promote future sales through contact with guest, responding to guest requests and concerns in public areas or in their rooms
- Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop
- Refers guests to necessary departments to resolve issues concerning guests
- Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker
- Perform duties in a safe manner; report any potential safety hazards to management staff
- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
- Able to tolerate second-hand smoke, noise, bright lights
- Must meet professional appearance standards as prescribed by company policy
- Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
- The Cast Member must be able to lift and/or move up to 50 lbs
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Clinic Front Desk Clerk Resume Examples & Samples
- Assists with requests of medical records
- Ensures medical information and PHI are appropriately approved utilizing clinic information systems
- Assists patient registration and eligibility verification utilizing a clinical information system
- Provides administrative support to the clinics by answering phone calls, booking appointments, etc
- Assists with the flow of patient paperwork from tracking referrals by providers to filing narrative reports approved by the PCP
- 1+ years
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Clinic Front Desk Clerk Resume Examples & Samples
- Registers patients, verifies eligibility in Misys (practice management system) and in CAP (shared county eligibility database). This requires basic computer skills as well as an understanding of both systems
- Answers phones, handles requests and inquiries, or routes as appropriate. Answers calls promptly and courteously
- Provides specific information to patients about MMG clinic policies and services. Books follow-up appointments in Misys keeping in mind provider specific requests and requirements
- Places reminder calls to patients reminding them of appointments and explaining late and no-show policies
- Strictly follows all established policies and procedures as it relates to HIPAA and confidentiality in the work place. Assists with maintaining all medical record notes, lab reports, specialist reports in an organized and orderly system by filing in a paper medical record or scanning into the Electronic health Record
- Maintains and files charts timely and accurately, creates complete charts for new patients with all signed and completed paperwork
- Ensures referral requests are entered into the system to track every referral ordered by the attending provider. Follow up to ensure specialist appointments are made, patients have kept appointments as scheduled and narrative reports are received and presented to the PCP. Once reviewed and signed off also shares in the responsibility of ensuring report is filed in Patient Medical record. Supports reporting requirements; collects and reports information concerning patient demographics, services and payments
- Assist with billing of appropriate party; assist with billing disability determinations- records patient payment information accurately; understands the details of the process including city/county codes
- Maintains work area, administrative support spaces, and waiting room in clean and orderly condition. Able to handle and diffuse patient complaints and disagreements. Able to work calmly and politely in stressful situations
- Completes several end of day reports regarding collections and regarding appointments, no shows, etc
- Handles incoming telephone consults from patients and consultants
- Prints and distributes next day appointment schedules for provider and nursing staff review
- Assists in cross-training new personnel in regards to front desk duties
- Ensures supplies and office equipment for administrative areas are maintained at par levels
- Checks to ensure that all patient records are accounted for and returned to medical records area; understand and follows HIPAA guidelines in regards to PHI
- Responsible for monitoring office supplies
- Upon request, may be requested to greet and check in patients; supports the staff in the Check-in process if requested
- Assists all staff with routine administrative duties, such as filing, copying, and mailing
- Must be able to work in a busy clinical setting with a multi-lingual and multi-age patient and staff population
- Must be able to assess and respond to urgent issues in a competent manner
- Good organizational skills are required
- Work at other sites to accommodate patient load. Professional attitude and adherence to office policies and procedures is required
- Must maintain patient confidentiality
- Serves as good ambassador for Molina when working with non-Molina staff, County staff, volunteers, visiting consultants, residents and other health professions trainees
- Ability to abide by Molina's policies
- Maintain regular attendance based on agreed-upon schedule
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
- High school graduate or equivalent
- Proficiency in basic computer skills is required
- Up to one year of experience working in a physician's office setting or applicable experience
- Medical Records clerical experience
- Experience with a multi-lingual/multi-cultural patient population
39
Front Desk Clerk Resume Examples & Samples
- This is a part time position
- Previous experience in a guest services position
- Hotel Front Desk experience preferred
40
Front Desk Clerk Resume Examples & Samples
- Adhere to established department and property policies and procedures regarding guest service standards
- Answer inquiries pertaining to hotel services, shopping, dining, and travel directions
- Compute bill, collect payment, and make change for guests
- May post charges to guest’s bill
- Must be willing to cross-train in other departments of Hotel Operations as instructed by management
- This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
- Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor
- Excellent communication and guest service skills are a must
41
Seasonal Front Desk Clerk Resume Examples & Samples
- Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures and NPS Guidelines
- Greet, register, and assign rooms and process departures of guest of the hotel
- Verify customer's credit, and establish how the customer will pay for the accommodation
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Arrange tours, taxis, or restaurant reservations for customers
- Answer inquiries pertaining to hotel services, guest registration, and travel directions
- Make and confirm reservations
- Assist guests with folios and charges during check out process, collect payments, and make change for guests
- Handle cash, traveler's checks and credit cards in a safe and accurate manner
- Record guest comments or complaints, referring guests to managers as necessary
- Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos
- Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
- Assist in the preparation for basic food service, such as setting up continental breakfast or coffee and tea supplies
- All other duties assigned by Managers and Supervisors
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Front Desk Clerk Resume Examples & Samples
- Track record of delivering exceptional guest or client experience
- Previous front desk hotel experience preferred
- High school diploma or equivalent vocational training certificate
- Ability to perform basic arithmetic
- Fluency in a foreign language preferred
- Excellent phone and verbal communication skills
- Previous experience as Guest Service Agent preferred
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Front Desk Clerk Resume Examples & Samples
- Full Time benefits include: Medical, Dental, Vision, Life, 401K, Marcus Stock purchase plan, Paid Time Off: (6) Company Paid Holidays
- $150 Associate Referral Bonus Program!
- Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers
- Represent the hotel with professionalism and decorum
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
- Make corrections and adjustments and handle all computer problems that might occur throughout shift
- Perform all other related duties and special projects as requested and/or assigned
- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
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Hotel Front Desk Clerk / Relief Night Auditor Resume Examples & Samples
- Communicate with previous shift, organize shift and review remaining reservations that are to arrive
- Resolve any discrepancies with departments out of balance
- Verify GTD no shows and complete walked guest report
- Assist guests with general services such as check cashing, making change, and answering any general questions
- Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required
- Balance all rebates, paid outs, and misc. charges
- Prepare Housekeeping Reports recording same day checkouts, stay overs, etc
- Have a thorough knowledge of all restaurant register systems, call accounting systems, in room movies, downtime procedures (in case computers go down) etc
- During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned. Have a thorough knowledge of emergency procedures
- Supports the hospitality programs to ensure their success
- Wear proper uniform at all times as specified in associate handbook
- Upon arrival at hotel, refer passengers to Front Desk for registration as driver unloads luggage
- Daily vacuum floors, clean windows, wipe seats, seat ledges and other surfaces as necessary
- Wear proper uniform at all times as specified by Manager
- Other related duties may also be assigned
- Must be familiar with computer systems and cash handling
- Some hospitality industry or related experience which evidences some suitability for this type of work
- Must be able to observe safety and security procedures, report potentially unsafe conditions, and use equipment properly
- Must be able to deal with frequent change, delays, or unexpected events
- Must be able to work independently without direct/close supervision
- Read and comprehend simple instruction, short correspondence and memos
45
Front Desk Clerk Resume Examples & Samples
- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty
- Ability to enter Hotel (LMS) in computer
- Comply with Company and department policies and procedures
- Answer PBX courteously and promptly using designated language consistently
- Place all emergency calls
- Ability to use paging system
- Know how to enter wake-up calls for guests
- Knowledge of property and current promotions
- Be familiar with Director, Managers, and Supervisors on property
- Be flexible with schedule
- Take reservations for marketing events
- Ability to enter Entertainment reservations
- Must have clear handwriting
- Typing skills at least 45 wpm
- Locations on casino floor are noisy and smoky
- Will also encounter intoxicated guests frequently
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Front Desk Clerk Iv-west Lafayette Resume Examples & Samples
- Valid US or Canadian Driver's license
- Two years previous cashier or public service or related experience
- Competencies for this position are work standards and productivity, communication, interpersonal and intercultural relations, decision making, and dependability
- Additional competencies may include financial, coaching, delegation, and planning
- Word processing skills and ability to pay close attention to detail
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Front Desk Clerk Resume Examples & Samples
- Fleet & Family Readiness Job Application located on navylifepnw.com website: http://www.navylifepnw.com/jobs
- Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification
- OF-306, https://www.opm.gov/forms/pdf_fill/of0306.PDF
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Front Desk Clerk Resume Examples & Samples
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs
- Respond to guest requests and handle guest issues or reports complaints to management
- Perform other job duties as assigned
49
Front Desk Clerk Resume Examples & Samples
- 2-3 years’ experience working in an office setting preferred, clerical or secretarial position
- GED or High School Diploma, Some college preferred
- Excellent computer skills including a proficiency in Microsoft Office Suite and Excel
- A self-starter who can work independently of supervision, or as part of a team
- Ability to operate standard office equipment including but not limited to: computers, telephone systems, calculators, copiers, scanners, and facsimile machines
- Good writing, mathematical, analytical, cash counting and problem-solving skills
- Ability to maintain confidentiality in all aspects of company, staff, client, and vendor information
- Ability to work with difficult people and stay focused and calm under stressful situations
- Ability to manage multiple tasks and communicate with multiple parties simultaneously, while remaining organized and keeping an attention to detail
- Demonstrates a sense of urgency, a history of taking initiative
- Predominantly sedentary office position with high frequency of keyboarding/computer work though some walking and bending is required
- Able to perform intermittent physical activity including sitting, standing, climbing, light lifting and walking
- Job requires ability to see, hear, speak, and use critical reasoning
- Bilingual a plus
- Meets and greets clients and visitors
- Answers the telephone and operates the telephone console; answers and transfers telephones with proper professional etiquette, manages calls by knowing when to take messages, and takes accurate message information
- Opens, sorts, and distributes internal and external mail, faxes, and deliveries
- Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, filing, and scanning
- Creates and modifies documents such as invoices, reports, memos, letters, and spreadsheets
- Files and retrieves organizational documents, records, and reports
- Prepares cash receipts, conducts and processes cash deposits, credit card transactions and/or collects cash from customers for processing
- Assist office staff as needed including processing paperwork and data entry
- Communicate effectively (verbal, listening, written)
50
Front Desk Clerk Resume Examples & Samples
- Check SFMS Facilitator email and address any service request(s). Depending on severity of issue, open a ticket or call building management. Leaks, gas smells, etc. requires on-site inspection
- Make copies/file/scan documents/order supplies/answer SFMS main phone line
- Create/update spreadsheets for position and SFMS staff as requested
- Maintain monthly budget spreadsheets, to include monitoring the status of purchase requests in the Unified Financial Management System (UFMS)
- Keep track of all furniture moves at Headquarters (updating spreadsheet)
- Update personnel seating locations in AUTOCAD drawings including names on cubes, cubicle numbers, component, etc
- Maintain SFMS intranet site to ensure all information is up-to-date; upload monthly reports
- Process invoices and create purchase order requests for SFMS
- Prepare Reimbursable Work Authorizations (RWA) for GSA project funding
- Create signage for HDQ and update all spreadsheets and drawings to reflect updates
- Schedule and coordinate HVAC equipment maintenance checks for HDQ computer labs and ADP rooms
- Maintain schedule on behalf of SFMS Chief including conference room reservations and coordinating staff interviews
- Prepare and order signage for court expansion space and HDQ swing space
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Front Desk Clerk Resume Examples & Samples
- Follows up with guests to ensure issues have been met to their satisfaction
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns
- Provides guests directions and information regarding the property and local points of interest
- Runs daily reports, identify any special requests and check reports for accuracy
- Assigns rooms according to guest request and preferences whenever possible
- Completes designated cashier and closing reports in the computer system
- Practices safety standards at all times
52
Hotel Front Desk Clerk / Night Auditor Resume Examples & Samples
- Handle guest check ins and checkouts efficiently and in a friendly and professional manner
- Verify that all updated contingency reports have been run
- Print registration cards for next day arrivals
- Ensure that all wake up calls are handled promptly and properly
- Balance accounts to zero as well as all restaurant credit card accounts
- Inform management of any discrepancies
- Complete, print and leave all required reports at the assigned areas for designated managers
- Represent the Hotel in regard to guest complaints and situations that require immediate attention
- Waxing may be required once a month as decided by assigned manager
- Interior cleaning: empty all ashtrays, pick up loose debris from floor
- Have knowledge of the hotel property, hotel staff, van service area, and hotel services with hours of operation
- Must be able to properly represent the company in an informal off-site setting
- Must be able to be consistently at work and on time
- Write simple correspondence
- Effectively present information in one on one and small group situations to customers, clients or associates
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On-call Front Desk Clerk Resume Examples & Samples
- Welcome guests in a friendly, prompt and professional manner
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Issue, control and release guest safe-deposit boxes
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Promote teamwork and quality service through daily communications and coordination with other departments
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
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Front Desk Clerk Resume Examples & Samples
- Welcomes guests to the hotel
- Provides guests with exceptional service when they check in and out of the hotel
- Assists guests with any questions they may have
- Offers suggestions (where to dine, entertainment) to hotel guests
- Answers the phone in a professional manner
- Cash handling
- 4/5 Diamond Experience is a plus
- LMS experience is a plus
- Strong computer skills with Outlook, Word, and Excel required
- Ability to maintain a positive and engaging attitude even during stressful situations
- Must be able and available to work any shift
- Excellent Phone Etiquette
- Previous Front Desk experience a plus
55
Front Desk Clerk Timber Ridge Resume Examples & Samples
- Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
- Receives and resolves guest's complaints and provides information within scope of authority
- Reports any injuries, accidents or problems as necessary
56
Big Meadows Lodge Front Desk Clerk Resume Examples & Samples
- Greet all guests with a smile and positive attitude, using guests' names whenever possible
- Check guests in/out in a timely manner
- Promptly answer telephone, use guests' name, fulfill any requests or answer questions in a courteous manner
- Take reservations efficiently for individuals and those with groups
- Keep Front Desk area neat and orderly
- Prepare arrival lists, checking for special requests and billing codes
- Perform guest services, helping guests solve any problem they may have
- Assist guests with special needs when needed
- Wear company issued uniform and maintain a professional, well-groomed appearance at all times
57
Front Desk Clerk Openings Resume Examples & Samples
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible
- Speaks to guests and coworkers using clear, appropriate and professional language
- Procesess all check-outs; resolves issues related to late disputed charges
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary
- Complies with record retention, Standard Operating Procedures and daily responsibilities
58
Administrative Assistant / Front Desk Clerk Resume Examples & Samples
- 2+ years in an administrative support role is required
- Familiarity with MS Office programs
- Willingness to learn and work well with others
- Excellent Verbal and Written communication
- Strong organization and prioritization skills
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Ability to communicate professionally and effectively
- Excellent phone, interpersonal, and organizational skills
- Ability to speak, read, and comprehend the English language
- Bi-lingual abilities are preferred but not required
- Must be open to feedback, differing opinions and other points of view
- Demonstrates a sense of urgency and timeliness
- Demonstrate the ability to seek improvement
- Excellent teambuilding and interpersonal skills
59
Front Desk Clerk Resume Examples & Samples
- Answers all owners’ requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc
- Assists owners/guests with their luggage during check-in and check-out
- Attends the Owner’s Coffee meetings and handles any problem issues that arise pertaining to area of responsibility
- Assists with preparing owner packages
- Codes bills for management approval
- Distributes notices to owners/guests (i.e. stay over, room-move and check-out letters) and as necessary, assists with room-moves
- Places and removes trash and recycling bins in appropriate area, including maintaining the cleanliness around the dumpster areas
- Maintains the cleanliness of all storage and laundry rooms, as well as, stairways and the area under every building void of debris and spiders
- Orders and maintains an inventory of linen, guest supplies and housewares
- Maintains linen and supply packs for each unit and removes dirty linen and trash from units after check-out
- Washes potholders, blankets, mattress pads, etc. as needed
- Spot cleans carpets and furniture in units
- Replaces sofa cushions as needed and is responsible for having them cleaned
- Conducts weekly inspections of units with management then notifies maintenance and housekeeping of any problems
- Carries out a responsible request by management of which the employee is capable of performing
- Must be able to list, push and pull up to 25 – 50 lbs
- Must be able to work 8 hour shifts
- Must possess excellent customer service abilities
- Prior related experience
60
Front Desk Clerk Resume Examples & Samples
- Guest Services and Customer Services
- Check guests in and out in a confident, professional, and friendly manner
- Take hotel reservations in a gracious and professional manner
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Provide gracious and efficient telephone services. Calls should be answered promptly and knowledgeable, always ensuring complete and accurate information
- Advise guest of any messages, mail, faxes, etc. received for them
- Review arrivals noting special requests and group arrivals
- Communicate service and amenities of the hotel to guest
- Accept and record wake-up call requests
- Reservations Processing
- Adhere to all cashiering procedures; open, secure and balance out shift banks to include verification of all cash, credit card, and check transactions during a given shift
- Perform bucket checks by each shift to verify data as it pertains to: Guest name, address, room rate, date of departure, number of guests in room and credit card information
- Ensure proper credit card procedures are followed at all times to include guest signature and registration slip
- Complete all items as listed on shift checklist
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Front Desk Clerk Resume Examples & Samples
- Provides assistant functions to patients (personal care, ambulation, transports)
- Documents care given and data gathered. Reports findings to Physician
- Scans medical records and loose elements daily
- Pulls medical records for all authorized requesters, transports
- Assists in the general operation of the physician office
- Assists in keeping office neat and professional
- Maintains confidentiality and protects privacy of healthcare information, security of password, and access codes
- Maintains a clean and well organized work station, follows all safety regulations, code of conduct and ethics, customer service, and attends hospital training and departmental staff meetings
62
Seasonal Front Desk Clerk Resume Examples & Samples
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations system to update and maintain records. Calls for bell person, as needed. Accesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
- Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations
- Prior cash handling and data entry experience required
63
Front Desk Clerk Resume Examples & Samples
- Create special experiences one guest at a time
- Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures
- Review accounts and charges with guests during the check-out process
- Relationship Building - Ability to effectively build relationships with customers and co-workers
- Responsible - Ability to be held accountable or answerable for one’s conduct
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
- Communication, Written - Ability to communicate in writing clearly and concisely
- Conflict Resolution - Ability to deal with others in an antagonistic situation
- Confidentiality - Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns
64
Front Desk Clerk Resume Examples & Samples
- Greets Guests when they arrive to the Resort
- Works to ensure maximum guest satisfaction at all times
- Assists as needed to ensure maximum inventory is available
- Assists Manager and Assistant Manager as needed
65
Franchised Front Desk Clerk / AYS Resume Examples & Samples
- Blocking rooms for same day based on: VIPs, specific location or views guaranteed to groups
- Communicate with Manager regarding status of groups
- Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms
- Run hourly house counts and confirm selling strategy with Manager/ Supervisor
- Willingness and ability to train new associates
- Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary
- Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities
- Answer phones within 3 rings using proper greeting and etiquette
- Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies
- Ability to make long distance, international, or special billing telephone calls
- Receive and deliver clear and professional messages in PMS and offer assistance with voice mail
- Answer basic Front Office related questions
- Properly send, receive, and log faxes in a timely manner
- Properly accept, log, and maintain mail in an organized manner
- Report, log, and follow-up on telephone equipment malfunctions
- Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard)
- Use and explain the use of TDD equipment for hearing impaired
- Assist team in completing daily responsibilities
66
Front Desk Clerk Resume Examples & Samples
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
- Ability to solve problems with a minimum of supervision
- Hotel Hospitality Front office system knowledge a plus
67
Front Desk Clerk Resume Examples & Samples
- Greets patients and visitors, checks patients in and out, and obtains necessary documentation
- Verifies and enters demographic information
- Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments
- Enters, reviews and submits charges for patient procedures and services daily
- Collects co-payments and reconciles all daily reports and deposits for accuracy
- Provides general office and clerical support to assigned out-patient/medical office
- 1 year of insurance verification, physicians office, or related experience preferred
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Front Desk Clerk Resume Examples & Samples
- High school graduation or an equivalent combination of education and experience
- CPR and first aid within three months of hire
- Wear uniform including name tag
- Read, write, speak and understand English fluently
- Customer service experience
- Excellent interpersonal, verbal, and written communication skill
- Able to motivate & support others in their quest to be healthier and fitter
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision
- Demonstrated ability to maintain confidentiality
- Demonstrated skill necessary to collect, organize and disseminate information upon request
- Experience in hospitality industry
- Knowledge of the UC systems, forms, policies, and structure
- Knowledge of UCSF Fitness and Recreation
- Experience in Fitness and/or organized sports
- Ability to make sound judgments
69
Front Desk Clerk Resume Examples & Samples
- Have working knowledge of town of Honey Creek Resort and surrounding areas and be able to provide directions
- Utilizes protective equipment (when necessary)
- Reports accidents, injuries, property damage or loss to supervisor
- Provides for a safe work environment by following all safety and security policies and procedures
- Assist events desk
- Maintain cleanliness of working environment and other area as directed
- Assist porters with deliveries and guest service requests
- Assisting other departments as needed
- Communicate often with Housekeeping department to ensure proper & timely checkouts and updates on any pertinent information
- Snow removal as needed
- Previous experience with operating point-of-sale systems required
- Previous experience in customer service environment preferred
- Good communication skills; ability to communicate with guests and co-workers
- Ability to handle multiple tasks simultaneously in fast-paced environment
- Basic math skills; ability to accurately handle money and count change
- Read maps and give correct directions
- Capable of following job guidelines and supervisors' instructions
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Front Desk Clerk Belterra Casino Resort Resume Examples & Samples
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
- Assigns guest accommodations in accordance with current procedures
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation
- Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel
- Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities
- Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations
