Front Desk Associate Resume Samples
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Front Desk Associate Resume Samples
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RG
R Gaylord
Ramiro
Gaylord
9475 Elena Lights
Dallas
TX
+1 (555) 393 3388
9475 Elena Lights
Dallas
TX
Phone
p
+1 (555) 393 3388
Experience
Experience
Phoenix, AZ
Front Desk Associate
Phoenix, AZ
Prosacco-Wolf
Phoenix, AZ
Front Desk Associate
- Accepts various paperwork and deliveries and performs basic clerical tasks such as filing, typing, processing mail and processing work orders
- Flexible in terms of work hours, open to shifting schedules, extended work hours and working on holidays and weekends
- Performs independent patient and outside provider call triaging and assists in directing patient flow
- Assist in development of policies which impact front desk work
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Execute the daily operational tasks, day-to-day goals and priorities assigned by management
- Keeping management aware of member concerns and following manager’s policies, procedures and direction
Houston, TX
Front Desk Associate Full
Houston, TX
Bartoletti-O'Reilly
Houston, TX
Front Desk Associate Full
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction
- Setting and checking members and guests in and out for appointments
- Assists in maintaining cleanliness of therapy rooms, common areas and storage room
- Assists in maintaining cleanliness of therapy rooms, common areas and store room
- Staying updated on retail products and promotions
- Meeting and exceeding Metric and Monthly Sales Goals
- Accepting constructive criticism in a positive manner and using it as a learning tool
present
Detroit, MI
Lead Front Desk Associate
Detroit, MI
Volkman, Jast and Steuber
present
Detroit, MI
Lead Front Desk Associate
present
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
- Leads the sales floor and drives store results through the selling team
- Executes short and long term strategies to drive store sales
- Role models and coaches best-in-class selling behaviors
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Assists in the observation and training of new associates, including mentoring and serving as a shadow partner
Education
Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
Columbia University
Bachelor’s Degree in Creativity
Skills
Skills
- Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
- Have knowledge of the benefits of our Wellness plan to be able to educate others
- Solution and detail-oriented with the ability to be flexible
- Reliability and professionalism are essential skills
- Have the ability to multi-task while providing the highest quality of customer service
- Basic Alphabetizing and filling knowledge
- Ability to use basic office equipment including fax, copier, printers
- Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
- Develops and maintains solid working knowledge of procedures and policies relevant to the job
- Ability to use basic office equipment including Fax, copier, printers
15 Front Desk Associate resume templates
Read our complete resume writing guides
1
Front Desk Associate Resume Examples & Samples
- Ensure day to day logistics run as smoothly as possible
- Support all VP’s with Travel, Visas, Expenses, Calendar Management, and any meeting prep necessary
- Proactively handle the needs of the business
- Promote excellent hospitality both externally and internally
- Manage the front area to maintain superior organization, security, and high professionalism
- Check in visitors and inform associates guests have arrived
- Maintain front area to ensure security is met at all times
- Answer and direct all incoming calls accurately and in warm professional manner; take and relay all messages accordingly
- Act as an information resource for all associates
- Maintain a professional appearance of reception area at all times - clean, attractive and uncluttered
- Direct all deliveries, and couriers to loading dock/mailroom area
- Distribute catalogs as requested or needed
- Work with Human Resources on new hire set up and prep for orientations
- Partner with administrative assistants on all ad hoc project
- Assist Human Resources with all in office events
- Monitor and order all office supplies and inventory
- Help organize and facilitate all office activities and parties
- Maintain the West Elm calendar
- Book all car service and messenger services necessary
- Stay on top of conference room calendars to ensure rooms are not being double booked
- Ability to work comfortably in a high volume fast paced environment
- Strong computer and data entry skills with strong working knowledge of MS Outlook, Word & Excel
- Must enjoy and excel at greeting and directing visitors and callers
- Demonstrates the ability to work independently and effectively within a team and adapt to new situations
- Desire to grow within the west elm brand
- Excellent organizational, multi-tasking and time management skills
- Display a professional, detail-oriented and proactive approach
- Ability to interact professionally with internal and external individuals
2
Front Desk Associate Resume Examples & Samples
- Adhere to service, safety, operational and cashiering standards, policies and procedures
- Ensure the front desk and reception area run in an effective and efficient manner
- Experience with and passionate about working with children and strong team spirit
- Very Strong computer skills, especially in MS Office
- Ability to multi-task in a fast-paced and dynamic environment
- Oral and written communication skills in both Chinese and English
- Experience using a CRM system
3
Front Desk Associate Resume Examples & Samples
- Previous experience working within a Front Desk or similar environment preferred
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
4
Guest Services / Front Desk Associate Resume Examples & Samples
- Flexible availability for days, nights, weekends and holidays
- Ability to read and comprehend routine instructions, short correspondence and memos
- 1 year of customer service experience in service or retail environment
- Must be 18 years of age or older to apply
5
Front Desk Associate Resume Examples & Samples
- Work effectively in a team environment
- Operations-
- Check in of guest into the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
- Maintain and improve the quality of guest service
- Process all payments in accordance with established hotel policies
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
- Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX
- Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests
- Assist in maintaining a professional and fun place for our guests which will help with guest retention
- Maintain and control safety while on duty, keeping detailed records of all transactions
- Ensure the hotel is receiving proper credit and payments for guest stays
- Ensure shift is balanced with the PMS
- Perform cash drops for each shift worked and making sure the proper signatures and approvals are made
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Provide ideas and suggestions for new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs
- Maintain confidentiality of all guests and employees
- Provide dynamic guest service to our guests
- Health & Safety
- Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance
- 1 year of hotel front office experience is preferred, but not necessary. Preferred candidates will have experience working with hotel property management systems or equivalent experience. Must be able to speak and write English clearly and fluently. Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor. Must be able to communicate effectively with others, both verbally and written. Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business. Must be able to work a flexible schedule including evenings, weekends and holidays
6
Front Desk Associate Resume Examples & Samples
- Promptly greet guests in a friendly and professional manner
- Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions
- Accurately process all cash and credit card transactions in accordance with established procedures
- Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank
- Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required
- May routinely reserve and confirm guest reservations for individuals and/or groups that are requested; process cancellations, revisions, and information updates on changes
- Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations
- Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up
- Excellent organizational skills required
- Acquires job skills and learns policies and procedures to complete routine tasks
7
Front Desk Associate Resume Examples & Samples
- Register guests and assign them a guest room
- Have a thorough working knowledge of hotel property management system, Opera
- Review the reservation transaction reports daily
- Compute bills and collect payments from guests
- Issue room keys and help guest get all of their luggage to their rooms
- Have full knowledge of all parking options and charges, always offering luggage assistance
- Monitor guest accounts and post charges
- Keep in contact with housekeeping to keep accurate records of room status
- Professionally handle guest complaints, solving problems, and follow up using EA service culture standards, apologize and emphasize with guests when responding complaints
- Receive and expedite all guest messages, faxes, packages and mail received
- Verify and update room rates
- Make and confirm reservations over the phone and those submitted online
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Record guest comments or complaints, referring customers to managers as necessary
- Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained
- Recording and setting wake up calls
- Responsible for safekeeping and issuance of keys
- Responsible for handling department banks
- Attend weekly department meetings
- Devise packages and other deals for the upcoming periods
- Updating and maintaining the website- especially when it comes to special stay packages and deals
- Be informed of all events taking place at the hotel on a daily basis
- Yield Management implementation
- Posting bills and charges to the accounts of small groups
- Answer questions for guests both at the front desk and over the phone
- Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
- Keep log of all maintenance problems and inform houseperson of said problems
- Responsible for emergency response and evacuation according to company emergency procedures manual
- Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions
- Willingness to work weekends, holidays, and/or flexible hours
- Ability to bend frequently during a shift
- Ability to read, write, understand and speak English
8
Front Desk Associate Resume Examples & Samples
- Relationship Building Sales: “the art” of the soft sell … how to win friends and influence people
- “Above and Beyond” customer service principals
- Team building, team performance training and how to achieve goals as a team
- Learn the skillset to train others to gain the success you have shown
- How to handle any customer situation with great success
- Take a proactive, solution based approach to management and leadership
9
Front Desk Associate Resume Examples & Samples
- Can learn and SELL the benefits of the Massage Envy Wellness Program to our guests
- Provides excellence in customer service through multiple avenues; answering phones, scheduling appointments, welcoming guests, service/product knowledge, and processing client payments and services
- Assists to maintain a professional front desk & reception area – pitches in to maintain clinic cleanliness
- Assists in administrative tasks including file maintenance and data entry
- High School or Equivalent
10
Front Desk Associate Resume Examples & Samples
- Sales experience REQUIRED
- Effective communication skills
- Excellent phone etiquette
- Ability to thrive in a team environment
- Able to work flexible days and hours. Weekend shift required
- Self-Motivated
- Ability to consistently multi-task
11
Front Desk Associate Resume Examples & Samples
- Handling all aspects of the member/guest experience from welcoming them over the telephone, scheduling an appointment, greeting them within the clinic to detailing the Wellness Plan
- Following Massage Envy’s policies and procedures
- Ability to detail policies and procedures to members and guests
- Ability to sell Memberships to guests utilizing the Wellness Plan
- Assisting in setting monthly sales goals with the ability to achieve them
- Ability to sell retail products based on Massage Therapists’ and Estheticians’ suggestions
- Having effective written and verbal communication skills
- Basic math and cash handling experience
- Strong phone and computer skills
- Previous customer service experience (preferred)
- Ability to prioritize and perform multiple tasks
- Ability to work cohesively with others in a fun and fast-paced environment
- General knowledge of massage and esthetic services and modalities
- Excellent communication and personal interaction skills
- **Must submit resume to be considered for this poition
12
Front Desk Associate Resume Examples & Samples
- Retail Sales
- Opening and Closing duty responsibilities
- Leader Responsibilities; training, motivating, manager on duty when manager not on property
- Have previous customer service experience and retail sales experience (preferred)
- Previous successful leadership position (preferred)
13
Front Desk Associate Resume Examples & Samples
- Providing excellent service to members/guests by answering
- Able to work flexible days and hours
- Available evenings and at least one weekend day
14
Front Desk Associate Resume Examples & Samples
- Ability to meet specific sales goals and metrics on a daily basis. Examples of metrics include membership sales, retail sales, customer satisfaction score thresholds etc
- Maintaining a positive attitude working within a high energy fast-paced environment
- Strong communication skills and the ability to provide excellent customer service
- Quality of work
- Productivity
- High School Diploma or equivalent (GED)
- 1 year of Customer Service and Sales experience
- Professional presentation
- Good communication skills and fluency in English
- Ability to work with maximum accuracy
- Efficiency and attention to detail, maintaining a sense of urgency at all times
- Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
- Excellent ability to communicate clearly, concisely, and openly in all interactions
15
Front Desk Associate Resume Examples & Samples
- Relationship sales of massage and facial membership program
- Face-to-face consultation with guests
- Maintaining high sales closing
- Ability to build and maintain positive long-term relationships with clients
- Willingness to become educated in massage therapy and esthetics and their long term benefits
- Pairing clients with therapists best suited to their massage needs for appointments
- Administrative skills including filing, answering phones, booking appointments
- Positive and energetic attitude
- Willingness to go above and beyond to provide top-notch sales and customer service
- Sales and customer service experience
- Self motivation and attention to detail
- Flexible schedule; weekend shift required to meet our clients’ needs
- Desire to work in team atmosphere
- Motivated to provide top notch customer service
- Ability to prioritize and perform multiple task
16
Front Desk Associate Resume Examples & Samples
- Selling memberships, gift cards, and retail products
- Meeting individual and team sales goals on a weekly and monthly basis
- Determining the guest’s need, developing rapport, giving tours, presenting memberships, and handling objections
- Memorizing and verbalizing a script for various customer situations
- Re-engaging inactive members to encourage them to renew memberships
- Creating and maintaining an excellent experience for members and guests through attentive service and a positive attitude with a focus on customer service
- Have 6+ months of one of the following
17
Front Desk Associate Resume Examples & Samples
- Meeting all performance targets for membership and retail sales
- Answering the phone promptly and professionally
- Matching guests with the appropriate therapists for their individual needs and booking appointments
- Checking members in and out for appointments
- Up selling by suggesting retail products (such as gift cards or retail) to extend the service experience
- Following-up with Members and guests (membership adminstration and appointment confirmations)
- Ensuring customer retention by personalizing the member and guest experience
- Assisting in maintaining the cleanliness of the facility
- Accepting constructive criticism in a positive manner and using it as a learning tool to improve
- Working evenings and weekends
- Enthusiastic and knowledgeable about our products and services
- Strives to improve
- A "can do" attitude
18
Front Desk Associate Resume Examples & Samples
- Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival
- Selling Wellness Program Memberships
- Following up with potential and current members, taking initiative to create additional sales
- Assist in maintaining professional front desk and reception area
- Assist in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
- Have previous customer service and sales experience (preferred)
19
Front Desk Associate Resume Examples & Samples
- Presents Wellness Program to all prospects: conducts pre-chat, communicates with therapists, conducts wellness presentation customized to client’s needs
- Closes 30% or greater in membership sales
- Understands and applies the sales process
- Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
20
Lead Front Desk Associate Resume Examples & Samples
- Key Holder
- Leads the sales floor and drives store results through the selling team
- Executes short and long term strategies to drive store sales
- Role models and coaches best-in-class selling behaviors
- Displays expert product knowledge and helps grow associates’ product knowledge which in turn, enables high performance selling
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Assists in the observation and training of new associates, including mentoring and serving as a shadow partner
- Provide excellent service to members and guests by answering phone calls, setting appointments, and greeting clients
- 1 year in sales experience strongly preferred
- Ability to effectively communicate with clients on membership benefits, and clinic policies and procedures
- Ability to work cohesively with others in a fun and fast paced environment
- Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff
- Maintain client confidentiality
21
Front Desk Associate Resume Examples & Samples
- Staying updated on retail products and promotions
- Maintenance, and data entry of client records and surveys
- Areas and store room
- Various duties as assigned by Clinic Management
- Have previous customer service experience (preferred)
- Work cohesively with others in a fun and fast-paced environment
22
Front Desk Associate F/T & P/T Resume Examples & Samples
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
- Have strong phone and computer skills
- Possess general knowledge of massage and esthetic services and modalities
23
Front Desk Associate Resume Examples & Samples
- Promoting and selling the Wellness Program
- Have strong sales, phone and computer skills
- Team Player focused on the goals of the franchise while increasing your individual abilities
24
Front Desk Associate, Nights & Weekends Resume Examples & Samples
- Answering phone calls
- Accepting constructive criticism in a positive manner and using it as a learning tool
- Position allows advancement to full time for the right employee**
- Be able to prioritize and perform multiple tasks
25
Front Desk Associate Full Resume Examples & Samples
- Meeting and exceeding Metric and Monthly Sales Goals
- Assists in maintaining cleanliness of therapy rooms, common areas and store room
- Strong sale experience required
26
Front Desk Associate Resume Examples & Samples
- Responsible for driving business through membership sales
- Consistently meeting or exceeding monthly sales closing goals
- Responsible for maintaining long lasting member relationships
- Maintaining close communication with all team members including management
- Sustaining a professional personal appearance while operating as the face of our business
27
Front Desk Associate Resume Examples & Samples
- Have strong communication skills
- Maintain a highly organized workspace
- Have the ability to multi-task while providing the highest quality of customer service
28
Front Desk Associate Resume Examples & Samples
- Schedule flexibility and availability for nights and weekends
- Places a high value on professionalism and leaves any personal issues/drama outside of the clinic
- Able to stand and sit for extended periods of time, ability to communicate clearly and effectively in both written and spoken English. Must be able to see well and able to read fine print. Must be able to lift boxes weighing up to 10 pounds – maintaining files and documentation. Must be able to work in a subdued-lit, temperature controlled work area. Must be able to see and work with a computer screen for extended periods of time (approximately 3 – 4 hours) and work in open area with other employees
- High school graduate or general education degree (GED) required. College degree preferred
- Must have basic math and cash handling experience and previous customer service experience (preferred). Must be able to prioritize and perform multiple tasks as well as work cohesively with others in a fun and fast-paced environment. Must possess general knowledge of massage and esthetic services and modalities. Prior sales and customer service experience preferred
- Must have administrative filing, and strong phone and computer skills in addition to good written and oral communication skills
- Must be confident of skills; have the willingness to adjust to and conform to varying schedules; use the utmost discretion regarding sensitive company and member/guest information (maintaining client confidentiality); have excellent communication skills; be able to coordinate resources and responsibilities; and be able to get along well with others. Must be accepting of constructive criticism in a positive manner and using it as a learning too. Smoking is not allowed while wearing clinic uniform shirt
29
Front Desk Associate Resume Examples & Samples
- Promoting the Wellness Program to first time guests to encourage membership
- Chatting with first time guests before and after their service to customize their experience
- Matching our members and guests with the services and therapists that best suit their needs
- Re-engaging inactive members through pro-active member management calls
- Standing and greeting members and guests upon arrival
- Demonstrated ability to sell especially in a fast paced membership /or service-oriented environment
30
Front Desk Associate Resume Examples & Samples
- Extensive retail customer service experience
- Ability to multi-task in a retail setting and work cohesively with others
- Outgoing personality
- Clean and professional appearance
- Commitment to honesty, integrity, and reliable work ethic
- Must pass a nationwide criminal background check
31
Front Desk Associate Resume Examples & Samples
- Ability to work a computer based booking system
- Knowledge of Millenium Systems a plus
- Previous experience in a SPA environment and Murad cosmetics a plus
32
Front Desk Associate Resume Examples & Samples
- Selling memberships
- Possess math and cash handling experience
- Must be available to work all shifts. We are open Mon-Fri 8am-10pm, Sat 8am-9pm and Sun 9am-6pm
33
Front Desk Associate Resume Examples & Samples
- Answering phone calls in a professional manner and tone
- Promoting the Wellness Program by selling memberships
- Must have WEEKEND AND EVENING availabilty
- Must have sales experience
- Must be able to stand for several hours at a time
34
Front Desk Associate Resume Examples & Samples
- Meeting membership sales goals established by the Clinic Administrator
- Detailed knowledge of our massage and facial services
- Effectively communicate sales, promotions, and services options with clients
- Execute the daily operational tasks, day-to-day goals and priorities assigned by management
- Uphold store clceanliness standards
- Scheduling appointments and balancing the daily schedule
- Communicating the continually changing schedule and operational needs with teammates
- Special consideration given to candidates with prior retail or membership sales experience (gym, tanning, or salon) or prior spa experience such as Massage Envy, Elements, or Hand and Stone
- Experience with Millennium software a plus
- Critical thinking skills, including conflict resolution
- A fast learner, with a positive attitude, and ability to remain calm in a fast pace environment
- Computer proficient (a knowledge of retail/appointment booking computer systems a plus)
- A strong team player with ability to work independently with minimal supervision
- Exceptional organizational and prioritizing ability, high attention to detail, and ability to multi-task
- Evening and weekend hours are expected
- Spa/wellness/health associate/tanning or waxing business experience: 1 year minimum
35
Front Desk Associate Resume Examples & Samples
- Promoting the Wellness Program, and maintaining a 20 percent sales close
- Participate in ongoing sales training and development
- Have previous sales experience (preferred)
36
Front Desk Associate Resume Examples & Samples
- Scheduling appointments
- Checking members and guests in and out for appointments
- Have excellent attendance
- Reliability and professionalism are essential skills
37
Front Desk Associate Resume Examples & Samples
- Interacting with Members and Guests with opportunity to convert guests to members
- Partnering with your coworkers to delight customers while ensuring processes and policies are followed in a fun, professional environment
- Answering phones, booking appointments, getting to know our guests and members while creating a fantastic environment for them to visit
- 3 Years Sales Experience is a MUST
- Computer literate and a fast learner
- Caring, compassionate and people-driven
- Passionate about Wellness and Health
- Approachable and trustworthy
- Open to constructive criticism
- Reliable/ Wide Availability
- Excel in busy/hectic environment
- Goal-driven
- Presentable Appearance
38
Front Desk Associate Resume Examples & Samples
- Have Fun
- Smile and Say Hello
- Achieve As a Team
- Be Aware & Responsive
- Always be Professional
- Smile and Say Thank You
- Providing excellent service to members & guests
- Setting appointments
- Greeting guests warmly
- Successfully presenting Wellness Programs
- Maintaining a professional front desk and reception area
- Performing administrative tasks including filing & data entry
- Maintaining the cleanliness of common areas
- Sales: 1 year
- Customer Relationship Management: 1 year
- Customer service and sales experience preferred
- Ability to effectively communicate with members & guests on program benefits and policies
- Self starter with the ability to prioritize duties and work cohesively in a fun and fast paced environment
- Must be dependable, aware and responsive. Excellent attendance is a must!
39
Front Desk Associate Resume Examples & Samples
- Displays expert product knowledge which in turn, enables high performance selling
- Assists in maintaining professional front desk and reception area, cleanliness of therapy rooms, common areas and store room
- Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
- Ability to work flexible days and hours
- Ability to lift 25 pounds
40
Front Desk Associate Resume Examples & Samples
- Answers and directs calls, greets visitors and on site clients, escorts visitors entering into restricted areas, handles inquiries and provides information relating to the company approved by corporate communication group
- Provide access and performs control functions on ingress and egress of visitors and guests by issuing the ID cards, lanyards and proximity access cards for the new hires
- Coordinates transportation requirements as requested and approved by the Managers and Directors
- Acts as point person for the conference rooms utilization schedule
- Manage people traffic in the reception area (for new hires) and ensures waiting areas are clean and orderly
- Immediately reports untoward incidents encountered to the Facilities Supervisor on site
- Logs and sorts out all incoming correspondence for the company
- Candidate must be a graduate of a 4-year course in any field
- Must have at least 6 months experience in handling end to end process for program recruitment in a BPO/Call Center company
- At least 2 years Recruitment experience
- Must be able to work well in all levels of organization
- Proficient in MS Office (Word, Excel)
- Flexible in terms of work hours, open to shifting schedules, extended work hours and working on holidays and weekends
- A team player and can multi-task and perform in a fast-paced environment
41
Front Desk Associate Resume Examples & Samples
- College graduate with a four year degree preferred, but not required
- Customer service and/or sales experience a plus
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills
42
Front Desk Associate Resume Examples & Samples
- Be the first and last point of contact for your building
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation
- Manage Commons Member check-ins and check-out
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the WeWork member network
- Conduct building walkthroughs
- Solve member related issues to ensure a cohesive community
- Assist with move ins and move outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Mail and Package responsibilities as needed
- College graduate with a four year degree preferred but not required
- Customer Service and/or sales experience a plus
- Passion and understanding for WeWork mission and values
- Proficient in Basic Computer Skills
43
Front Desk Associate Resume Examples & Samples
- 464066400
- Resume with 3 references
- OF-306. http://www.opm.gov/forms/pdf_fill/OF306.pdf
- Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements
- If claiming Veteran’s Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required
- If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation
- If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50
44
Front Desk Associate Leader Ngis Resume Examples & Samples
- N/A
- A cover letter may be provided to introduce your skills and goals associated with this application
- If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable
- A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry
- Completed application OR resume that includes 3 professional references
- If claiming veteran's preference, you must submit a clear, legible copy of your DD 214
- Military Spousal Preference form (if applicable)
45
Front Desk Associate Resume Examples & Samples
- Customer service and sales experience a MUST
- Ability to effectively communicate with members/ guests on membership benefits, and clinic policies and procedures
- Ability to work cohesively with others in a fun and fast-paced environment
- Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff
- Must be able to work flexible days and hours, including nights and weekends
46
Front Desk Associate Resume Examples & Samples
- Previous experience in a customer service environment (desirable)
- Previous experience team worker (desirable)
- High Standard of personal hygiene and appearance
- IT literate
- Basic Numeracy
- Excellent command of English language
- To deal with advance reservations, taking bookings and special requirements, where necessary
- Operate switchboard and deal with messages and enquiries when required
- Receive guests on arrival to required standard, and ensure their details are entered into the computer correctly and efficiently
- Post all transactions on a regular basis, to ensure that all bills are kept up to date. Ensure that all charges are posted onto the correct bills
- Prepare cash for banking, on a daily basis. Complete receipts for all money received from pay-ins etc. Operate diligently when handling rates. Ensure that there is an efficient hand over between each shift ensuring that all relevant information is passed on
- Ensuring that a high level of customer care is maintained at all times, especially when under pressure
- Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures
47
Lead Front Desk Associate Resume Examples & Samples
- Hiring immediately for the right candidate
- Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
- Managing staff and training, monitoring, and coaching the performance of sales associates
- Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping
- Managing key business operations including inventory, bank deposits, marketing, etc
- Flexibility in schedule to work morning, nights, and weekends as deterimined by clinic needs
- Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff
- Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports
- Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians
48
Front Desk Associate Resume Examples & Samples
- Helps residents establish accounts and schedules access for authorized vendors to provide services within units
- Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services
- Organizes social events and event planning and arranges services
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
- Follow all policies and Standard Operating Procedures as instructed by Management
- High school diploma or equivalency
- Completion of College level courses with concentration in Business or Hospitality is strongly desirable
- Strong organization, motivation, and interpersonal skills
- Critical thinking, problem solving, judgment and decision making abilities
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Front Desk Associate Resume Examples & Samples
- Must be able to identify and clarify resident's needs and desires. Must answer questions and give direction and instructions and develop inventories of services
- Controls access for authorized vendors to provide services within units to the building
- May be assigned other duties by the on-site property manager
- Practice and adhere to FirstService Residential Global Service Standards
- Able to read, write, and orally communicate clearly in English
- Must be able to understand and be knowledgeable in emergency response and access control procedures; electronic security control systems and logs, records and forms for the property
- Ability to quickly and easily navigate the property/building as required to meet the job functions
- Requires basic math skills and an understanding of basic accounting practices and principles
- The position also requires the ability to manage multiple priorities
50
Front Desk Associate Resume Examples & Samples
- High school diploma or equivalency required
- Must be able to work extended hours and weekends
- Working knowledge of office equipment, computers, and Microsoft Office, Excel, and Power Point
- Ability to work in a fast-paced environment and effectively handle difficult situations
- Open and close Lake House and/or Lodge
- Greet and direct residents and guests as they enter the building
- Answer and appropriately route telephone calls
- Listen and respond to residents' needs and concerns
- Manage/direct resident complaints
- Research answers or solutions as needed
- Provide basic website assistance and password resets
- Refer residents to appropriate staff members if unable to assist them with their question(s)
- Provide information on events, services, amenities, and general community topics
- Sign out recreational equipment
- Manage sales of event tickets, guest passes, fitness passes, and gate entry stickers
- Handle cash transactions and balance cash register drawer
- Assist with basic audio/video equipment, such as signing out microphones, operating ballroom touchpads, and operating lighting and music systems
- Provide appropriate forms for landscape, maintenance, and room requests
- Assemble new resident Welcome Binders
- Provide assistance to back office with tasks such as resident mailings, filing, office organization, and miscellaneous projects
- Effectively manage emergency situations and complete Incident Reports
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Front Desk Associate Resume Examples & Samples
- 65% CUSTOMER SERVICE
- Greet visitors to the International Center in a professional and friendly manner and log in guests to see IC staff members
- Assist international students, scholars, employees, and their dependents by answering basic questions and helping them locate university and campus resources either as walk-ins, email queries or telephone inquiries to the IC Front Desk
- Refer questions to appropriate IC personnel
- Respond to inquiries of the University of Michigan campus community
- Schedule international students and scholars for appointments
- Assign email messages received through Footprints software to appropriate IC staff
- Register international student and scholars for mandatory check-in, workshops and programs
- Provide resource and referral information
- Operate a multi-line telephone system
- Process immigration document packages for shipping to students
- Oversee imaging processed by temporary employees for accuracy and efficiency
- Participate in the International Center’s International Student/Scholar Orientation Program
- 35% GENERAL ADMINISTRATION
- Assist with the training and supervision of temporary front desk staff
- Maintain front desk manual
- Initiate and facilitate International Center staff quick response to emergency situations
- Assist in development of policies which impact front desk work
- Enter data for evaluation summaries
- Prepare letters and provide administrative assistance
- Pick up mail from mailroom, sort and distribute
- Monitor office supply inventory and alert Business Services Manager when items need to be ordered
- Provide administrative support to the Director of the International Center
- One year of office experience working as a member of a team
- Demonstrated ability to provide excellent customer service
- Ability to triage client needs and appropriately refer to staff or other U-M units
- Interpersonal and cross cultural communication skills
- Ability to explain information clearly
- Ability to exercise initiative, independent judgment, tact and diplomacy
- Administrative, organizational, and problem solving skills, including excellent attention to detail and the ability to meet deadlines, and adapt to rapidly changing demands and priorities
- Intermediate computer skills including Microsoft Office (especially Word and Excel.)
- Experience with or ability to learn M-Pathways
- Experience or interest in working with individuals from diverse cultures
- Previous experience working at a front desk
52
Front Desk Associate Resume Examples & Samples
- Ensures proper patient identification and maintains patient safety, privacy, confidentiality and follows guidelines under HIPAA
- Under the direction of the clinical practice support management team, provides appointment scheduling ranging in accordance with department scheduling guidelines for new and/or existing patients
- Performs front desk check-in and check-out functions
- Obtains detailed clinical information face-to-face, by telephone or electronically
- May provide basic information regarding the need for insurance referral(s)
- Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
- Performs independent patient and outside provider call triaging and assists in directing patient flow
- Serves as a liaison between patient/family/provider
- Resolves issues directly or ensures appropriate management of call by others
- Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
- May be required to perform other duties as required by the clinical practice support team
- May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc
- Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
- Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed
- Prepares open and close provider schedules and handles daily schedule changes
- Enters data into patient care related databases
- May be responsible for mini-registrations, insurance verification and clinical intake for new patients
- Triage all incoming phone calls
- Offer financial counseling to all new patients and collaborate with FIO
- May navigate new patients and educate them about all available services
- Accepts additional responsibilities based on the changing needs of patients, families, staff and unit
- Participates in providing support programs for such issues as hair loss, breast surgery, and compression therapy
- May provide beauty, image infoamtion as needed
- Prepares encounter forms and ensures all necessary paperwork obtained
- Documents visits and follows-up with clinical care team as necessary
- Ensures safe and clean environment and maintains equipment and supplies
- Adheres to all hospital and departmental infection control procedures
- Participates and develops educational seminars and meetings as indicated
- Performs coverage as needed for customer service and daily operations
- Maintains high customer service standards set by the DFCI. Retail develops reputation for exceeding customer service expectations, which contributes to sales growth
- Experience with cancer patients and rehabilitation processes required
- Must be able to work a 40+ hour flexible week to include some weekend hours
- Demonstrated ability to work in fast-paced environment
- Must have strong human relation skills and the ability to communicate effectively
- Basic computer skills required
53
Front Desk Associate Resume Examples & Samples
- Demonstrates excellent customer service, communication and time management skills
- Monitors and controls Electronic Security Control Systems
- Responds to emergency situations in a timely and efficient manner
- Monitors and controls access to the building
- Other duties as required
54
Front Desk Associate Resume Examples & Samples
- Greeting and checking members and guests in and out for appointments, while building rapport
- Promoting and Selling the Wellness Program
- Keeping management aware of member concerns and following manager’s policies, procedures and direction
- Supporting therapist, esthetician, and manager's requests
- Contributing to cleanliness of the clinic
- Performing required shift functions
- Sale experience, preferred
55
Front Desk Associate Resume Examples & Samples
- Have a high school diploma
- Posess basic math and cash handling experience
- Have previous customer service and Sales experience (preferred)
56
Front Desk Associate Resume Examples & Samples
- Ensures that the telephone is answered properly and messages are handled courteously, accurately and in a timely manner
- Maintains roster of mailroom boxes
- Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures
- Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Stamps and code invoices for P.M. to code and approve
- Keeps packages updated with new memos and policies as required
- Prepares any resident information packages that require Board approval, (i., e., Architectural Modification)
- Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons
- Strong working knowledge of customer service principles and practices
- Excellent interpersonal, office management and communications skills
- Self-starter with excellent communication, interpersonal and customer service and telephone skills
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Front Desk Associate Resume Examples & Samples
- · Demonstrates excellent customer service, communication and time management skills
- · Monitors Emergency Response System
- · Greets and directs Residents, guests and invitees
- · Monitors and controls Electronic Security Control Systems
- · Responds to emergency situations in a timely and efficient manner
- · Monitors and controls access to the building
- · Maintains daily log, records and forms
- · Resolves and follows-up on all complaints/issues
- · Maintains a safe and secure environment throughout the building/property(s)
- · May be assigned other duties by the on-site property manager
- · Follows safety procedures and maintains a safe work environment
- · Other duties as required
- · Two (2) to three (3) years of business experience preferred
- · Computer literacy: command of information system hardware/software is preferred
- · Effective written and verbal communication skills
- · Multiple language fluency is desirable
- · Strong customer service, communication and interpersonal skills required
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Front Desk Associate Resume Examples & Samples
- Strong Sales experience
- Promoting and recommending the Wellness Program
- Have previous customer service or sales experience (preferred)
59
Front Desk Associate Resume Examples & Samples
- Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially
- Must be calm and able to handle many functions at one time
- Print and distribute accordingly, the room reservations for the conference rooms
- Handle and distribute mail, packages, checks and other business documents
- Label, fold and stuff business mail and checks as directed
- Be able to coordinate conference room reservations and IT equipment reservations
- Work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds
- Comply with company policies and procedures
- Other reception duties as assigned
- Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
- Knows when to call for assistance and keeps lines of communication open with his/her team members, supervisor and the security staff
- Provides quality level of service to all customers -- timely, thorough, responsive and proactively teams with various company associates to improve customer service to incoming clients
- Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
- Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
- Takes ownership of problems until resolved and follows up to ensure customer satisfaction
- Ability to work under tight deadlines and consistently meet deadlines
- Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload
- Demonstrates excellent verbal and written communication skills
- Communicates clearly and effectively
- Matches level of communication to the needs and sophistication of the listener
- Listens effectively
- Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word and Excel
- Must have minimum typing speed of 30 WPM
- Develops and maintains solid working knowledge of procedures and policies relevant to the job
- Continually works to expand job knowledge & skills
- Maintains and demonstrates a positive attitude
- Is optimistic in their approach with customers and able to remain focused on creating the best experience possible
- Addresses problems and issues constructively to find mutually acceptable and practical business solutions
- Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner
- Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications
- Strong ethical practices
60
Front Desk Associate Resume Examples & Samples
- Answers phones directing callers, providing basic information, giving directions and taking and conveying messages
- Accepts various paperwork and deliveries and performs basic clerical tasks such as filing, typing, processing mail and processing work orders
- Follows all safety procedures and protocol as dictated by LSS policy, federal and state regulations and standard practice and reports all hazardous conditions, defective equipment and accidents or incidents to the supervisor immediately
- Education: High School diploma or GED required
- Certification/Licensure: No Certification or Licensure required
- Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence. Ability to effectively present information in one on one and small group situations
- Computer Operations: Basic computer skills, retrieving data and data entry and word processing
- Must have patience and be willing and able to handle emotionally upset residents and family members
- Supervision: General supervision: routine duties are performed with minimal supervision; standard practices and procedures allow employee to work independently; occasional check of work while in progress; work is reviewed upon completion
- Reports to: Business Office Manager or other department manager
- Supervises: No supervisory responsibilities
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Lodge Front Desk Associate Resume Examples & Samples
- Greeting all guests and vendors
- Coordinating all deliveries of packages, flowers, and restaurant food
- Be able to answer the telephone and speak clearly and professionally
- Monitoring of building’s exterior doors, and maintaining a secure environment for our guests
- Monitoring poatings of room charges and settling the credit card machine at the end of the shift
- Collaborating with other building staff personnel, and ensure guests needs are met
- Review daily front desk procedures and facilitate communication between the PVCA office, Housekeeping, Maintenance, Golf Shop, and Food and Beverage
- Ensure all areas are maintained in a professional and clean manner during shift
- Follow all safety and security policies, programs and procedures
- Be able to handle crisis situations in the event of emergency and/or fire
- Coordinates large group reservations
- Other duties as assigned by management
- Bilingual is a plus, but must able to speak effectively in English and have the ability to communicate efficiently welcoming owners, guests, and vendors
- Previous hospitality experience or similar Possession of excellent public communication skills
- Passion to work with people and willingness to learn
- Excellent interpersonal, organizational, written and verbal communication skills
- Strong computer knowledge (scanning, sending/receiving emails and email attachments), and must be able to understand written instructions, write activity and incident reports. Also is able to utilize Microsoft Office word, excel programs
- Detail-oriented, team player, professional demeanor
- High degree of self-motivation and ability to work alone if necessary
62
Front Desk Associate Resume Examples & Samples
- Selling Memberships
- Selling Retail Products
- Sales experience (preferred)
63
Front Desk Associate Resume Examples & Samples
- Operate switchboard and direct calls efficiently
- Monitor reception area traffic-directing deliveries, packages, etc
- Keep accurate census information; hospitalizations, deaths, etc
- Alert Security to emergencies in accurate, calm manner
- Monitor all pull cords for independent living. Track status of resident involved in situation, i.e. transported to hospital, etc
- Receive emergency calls from residents and staff and dispatch appropriate personnel
- Sorts and distributes all inter-office mail
- Sends all residential faxes and copies
- Performs any additional duty as requested
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Lead Front Desk Associate Resume Examples & Samples
- Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
- Demonstrates Guest Services job skills and ability to train Guest Services team members
- Ability to read, write and understand English
- 5 year of customer service experience in service or retail environment
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Front Desk Associate Resume Examples & Samples
- *FULL-TIME POSITION
- Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival
- Clear verbal presentation and selling of the Massage Envy Wellness Plan and renewing memberships, by calling inactive members to invite them to schedule an appointment, log and relay member concerns to manager
- Assists in maintaining professional, clean and organized front desk and reception area
- Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory
- Other duties as assigned by Clinic Management
- Be self-motivated and need minimal reminders of responsibilities
