Desk Agent Resume Samples

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F Lind

Freeda

Lind

4214 Sauer Wall

Philadelphia

+1 (555) 992 4005

4214 Sauer Wall

Philadelphia

Phone

p +1 (555) 992 4005

Experience Experience

Dallas, TX

Desk Agent

Dallas, TX

Wisozk Group

Dallas, TX

Desk Agent

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments
Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
Cross-training in PBX and Concierge; assist with Bellstand coverage and possible delivery/storage of luggage
Communicating all pertinent information to the Front Office management team and other associates
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Resolve discrepancies on the room status report with Housekeeping

Boston, MA

Canopy Desk Agent

Boston, MA

Torp-Howell

Boston, MA

Canopy Desk Agent

Answer the reservation phone and provide guests with assistance in making a reservation for the Canopy Tour
Provide administrative support to the Canopy Tour Director
Provide outstanding customer service during all interactions with guests and staff
Subject to working in a crowded, fast paced environment as part of a team, with long periods of walking and standing, and indoor/outdoor weather conditions
Describe/provide information on Canopy Tour/Williwaw
Proactively seek ways to improve the Canopy Tour Reservations process for our guests
Book Canopy Tour reservations and perform all related tasks

present

Boston, MA

Service Desk-agent

Boston, MA

Bosco-McCullough

present

Boston, MA

Service Desk-agent

present

Make judgment calls on problems that should be escalated to management
Make every attempt to turn unhappy customers into satisfied customers
Evaluate customer's concerns and report to management on help desk support issues
Provide customer service support by phone, chat, voicemails, and additional manners i.e. emails on occasion
Aptitude for providing positive customer service
Explore customer options and explain support policies
JPMC LOB applications/platforms helpful

Education Education

Bachelor’s Degree in Information Technology

Kean University

Bachelor’s Degree in Information Technology

Skills Skills

Very good verbal and written communication skills in English and German, other knowledge of a European language is desirable
A successfully completed commercial or other relevant training, good basic business skills and / or networking skills
Initial management experience and a highly distinctive leadership
Ability to work in a team environment, which may be local, global, virtual or multifunctional
6-8 years’ experience of basic troubleshooting
Ability to build and maintain relationships with customers, peers and support partners
Experience in managing Service Processes with a possible ITIL knowledge
Ability to resolve or assist in the resolution of complex customer problems
Demonstrate good oral, written and telephone communication skills
Demonstrate good teamwork with peers

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Service Desk-agent Resume Examples & Samples

Report on trends to team leads and supervisor
Make every attempt to turn unhappy customers into satisfied customers
Make judgment calls on problems that should be escalated to management
Fully troubleshoot each issue using available tools including knowledge documents
Center environment. Demonstrated customer service skills required, including the demonstrated ability to handle
Aptitude/knowledge and exceptional trouble shooting skills are highly valued. Possess a knowledge of specific
Professional Experience 1 - 2 years
Broad experience communicating with customers in varying support situations
Expert at handling frustrated customers
Able to generate reports, memos, and emails describing service trends
Expert at bringing proper resources to bear on complex issues with customer satisfaction a high priority in
Able to make a significant contribution in a team environment
Proficient at adapting to a changing environment and in helping others to understand and overcome trepidation

Service Desk Agent, Chicago Resume Examples & Samples

The incumbent must be highly organized and able to manage multiple tasks
Working knowledge of all applications supported by the group (CKC & CA are highly preferred)
3-5 years of proven customer service experience to include proven problem resolution experience
Excellent initiative and assertiveness
Proven PC skills
Bachelors Degree preferred
Hours are 8-4:30pm

French & English Speaking Service Desk Agent Resume Examples & Samples

Responsible for providing high quality and rapid support to all Equinix customers
Monitor and progress all Customer orders through the booking process
Ensure all system issues are communicated to Central Ops Support for resolution
Fluent English and French
Strong English written skills
Computer literate - MS Office Packages (Excel, Word, Outlook)
Oracle experience desirable
Report Generation desirable
Experience of a Helpdesk /Call Centre Environment

Senior Clnt Sup Desk Agent Ctds Resume Examples & Samples

Share knowledge and experience and assist in the coaching of the less experienced members of the team
To provide telephone, Live Chat and email support on several proprietary banking software products
To display excellent communication skills and establish a positive attitude towards Customer Care, including the ability to portray a polite and helpful persona to all clients at all times
To effectively use the telephone system and call logging products in accordance with GCAS Support Desk guidelines
To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner
To work as part of a dynamic team embracing and contributing to new Helpdesk initiatives
To meet KPI standards and adhere to legal and regulatory obligations
To proactively communicate the progress of the resolution to clients including system outages
Excellent client support experience gained either within a previous Helpdesk position or client focussed role (at least 2/3 years experience)
Proven experience in the support of a product to external clients (preferable)
Ability to share knowledge and experience with other team members
European language skills (preferable but not essential)
Client focused and dynamic individual who has the ability to deal with any client query in any situation (essential)
Ability to learn what is taught quickly and have the self-motivation to learn in more depth (essential)
Excellent level of written and spoken English (essential)
Quick in analysing incoming calls and able to cope with high volumes
Work in a team across multiple locations, communication and updating colleagues continuously

Technology Representative, Desk Agent Resume Examples & Samples

Provides effective customer service in a production environment
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Recommends solutions
May handle phone and email assistance as well
Other related duties assigned as needed
Ability to provide appropriate level of support and guidance with FIS applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Self-motivated to learn new technology and new ways to deliver support
Stays up-to-date with latest technology

Senior Service Desk Agent Resume Examples & Samples

Mentor, train, and support junior Service Desk Administrators
Write initial and update existing Service Deskdocumentation
Troubleshoot, document and, if unable to resolve,transfer incident to Desktop Initiative Tier II or back to the appropriate customerService Center (as appropriate)
Resolving a wide range of system issues,troubleshooting software, hardware, and network issues
Flexibility and the desire to learn on the flyis a must
Shift work required (2pm-6:30am) w/ rotatingweekend shifts to support 24/7 operations
6-8 years’ experience of basic troubleshooting

Service Desk Agent English Resume Examples & Samples

At least 2 years of professional working experience, ideally in an service-oriented environment
Working experience in an European Call Center /Shared-Service Center is appreciated
Willingness to work in a 24-7 shift environment
Perfect verbal and written communication in English and another European language on a good conversational level (German, Dutch, French or Spanish)

Senior Service Desk Agent Resume Examples & Samples

Team organization and organization of work, included workflow optimization and shift scheduling
Manage escalations and ensuring the reporting
Incident management (incident classification, prioritisation & escalation management)
Subject to workload you will be assisting as an Incident manager with service orders via phone, e-mail, fax, Internet or through monitoring, provide service contracts to the competent authorities suppression and document the service requests in the CRM system
A successfully completed commercial or other relevant training, good basic business skills and / or networking skills
Initial management experience and a highly distinctive leadership
Structured approach and organizational skills
Experience in managing Service Processes with a possible ITIL knowledge
Very good verbal and written communication skills in English and German, other knowledge of a European language is desirable

Epic Clinical Service Desk Agent Resume Examples & Samples

Resources will be onsite during Epic go live events to provide phone support through the Command Center. These events are scheduled for the months of November, 2016, March 2017 and May, 2017. Dates may change based on client need
Outside of onsite go live events, the Clinical Service Desk agents will take phone calls remotely, using a soft phone installed on the laptop and a headset. Tickets will be entered into the ServiceNow ticketing system, and resolved or escalated as appropriate
5 plus years experience supporting Epic Ambulatory and/or inpatient clinical applications. Must have thorough understanding of clinical workflows, both inpatient and ambulatory environments

Builder s Direct Desk Agent Resume Examples & Samples

Acts as contact for and liaison to construction customers and operations
Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness
Works to understand customers’ needs, issues and requests
Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues
Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty

Builders Direct Desk Agent Resume Examples & Samples

Fields incoming calls for the construction department
Acts as lead contact for and liaison to construction customers and operations
Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues
Provides information and education to customers regarding service options, charges and billing questions
Education: High School Diploma or GED (accredited)
Experience: 2 years of previous Customer Service experience and leading others
General Competencies Include
Build Relationships
Communicate With Impact
Demonstrate Professionalism
Make Sound Decisions
Think Strategically
Proficient with Computer and Software Applications
Produce Results
Know the Business
Influence and Negotiate
Manage Work/Time
Use Ethical Practices

ATS Service Desk Agent Level Resume Examples & Samples

Receives and responds to calls from the DOE user community in support of the ATS application, which is a proprietary DOE application pertaining to student information
Ensures that a Magic incident is opened in support of every call and that incidents are well documented Forwards all unresolved Helpdesk incidents to the appropriate support groups for assistance
Investigates, troubleshoots and escalates complex technical inquiries to subject matter specialists
Utilizes web-interface application (DFS) to perform ATS report reprints and reroutes as requested by end-users
Advises staff on proper telephone etiquette, response techniques and walk-in protocols. Ensures that scripts in place for the work unit are adhered to
Ensures that appropriate call escalation procedures are followed for all high profile calls. This includes referring ATS system programming issues for proper handling by supervisor/management staff
Performs daily helpdesk functions as directed by the supervisor, i.e., client/vendor follow-ups, review of ticket queues, review of daily reports
Demonstrates an awareness of current procedures, policies and processes within the work unit
Triages and diagnoses issues reported by the end user prior to escalating these issues to the appropriate DOE department
Assists with training, advising and aiding staff as new functions are rolled out
Answers calls in a timely, courteous and professional manner and ensures that call volumes are consistent with other call takers within the work unit
A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above

Technical Service Desk Agent Resume Examples & Samples

Provision of 1st & 2nd line support to diagnose and rectify client data, systems and network faults (i.e. routing, LAN switching, basic firewall security, IPT, WAN, SIP, mobile, AWS, Hosted Networks)
Pro-active management of alerts generated by BGCH management/monitoring systems – instigating diagnostics, escalating to appropriate 3rd party and managing through to closure
To run and lead any Incident, controlling discussions between engineers and other interested parties to enable production of clear, concise communications to the business
Liaison with all relevant 3rd party Suppliers
To ensure that requests for technical support, troubleshooting and fault diagnosis are serviced in a timely manner and, where applicable, within agreed service level time scales
To ensure that all on-going actions and the current status of problems are fully documented in the CRM System
Assist in coordinating operations and engineering teams in order to identify errors and anomalies
To complete detailed records of actions taken to allow efficient handover to other team members and updating the Knowledge Base
Experience with Linux/Unix/Windows operating systems
Understanding of basic network protocols (TCP/IP, HTTP, FTP etc.)
Acts as a source of technical expertise to others
Highly organised with consistently strong attention to detail
Demonstrates adherence to process
Excellent Time management
Experience in a TSD/ Technical Support environment
Experience working within a 24*7 environment

Clinical Service Desk Agent Resume Examples & Samples

The Clinical Service Desk agents will take phone calls remotely, using a soft phone installed on the laptop and a headset
Tickets will be entered into the ServiceNow ticketing system, and resolved or escalated as appropriate
Service desk hours are 8a to 4:30p Monday through Friday. However, hours of service may change based on client need
3+ years experience supporting McKesson Horizon clinicals
Must have thorough understanding of clinical workflows, both inpatient and ambulatory environment
RN or clinician preferred

Desk Agent Resume Examples & Samples

Greet all guests upon their arrival at the Boat Tours desk
Make telephone and in person tour reservations and check on internet reservations
Help customers book tours and other vacation activities
Develop a strong knowledge of all products and services offered in order to constantly up sell
Ensure all customers taking tours are checked in and out as efficiently as possible
Guest Services Workers should be highly knowledgeable about the marinas and the surrounding areas. This includes but is not limited to: retail, the lodge, food & beverage services, tours and activities, and surrounding area amenities
Learn and use SMS POS System and Microsoft Office programs
Maintain a daily bank and be accountable for all transactions
Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of shift; ensuring all required paperwork is completed
Ensure a clean and pleasant atmosphere of the Boat Tours Office and Resort Lobby at all times
Maintain daily side work –ensure any required logs are completed in a timely manner
Effectively communicate with guests, to ensure all guests receive prompt and courteous service
Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc) arise
Maintain a positive attitude in high stress situations
Must be able to work with diverse populations in a supportive and positive manner
Must be able to work under erratic deadlines and deal with changing priorities
Greet and thank all guests
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Computer literate in MS Office
Previous hospitality and sales experience preferred

Loaner Desk Agent Resume Examples & Samples

Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location
Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up
Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation
Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business
Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service
Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot
Maintains a clean and safe service drive area, free of trash, water, leaves and dirt
Drives vehicles to and from service lane, service stalls, and parking lot as needed
Makes key tags for vehicles
Maintains a professional appearance. BMW apparel only, shirts tucked in, properly groomed, good posture; you represent a HIGH line luxury dealer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed are representative of the knowledge, skill, and/or ability required
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Hotel Desk Agent Resume Examples & Samples

Identifying alternative hotels based on available fare and geographic location
Monitoring hotel availability in GDS in order to rebook to a lower available room rate
Communicating with the clients travellers on possible alternative hotels
Negotiating with hotel properties to improve client corporate rate adherence and availability
Analysing hotel reports pick up trends and pro-actively communicate them to the client
Administer the Hotel Allotment Tool – creating / deleting properties, managing inventories, amending rates & acting as 1st level support for Allotment queries

Lead Desk Agent Resume Examples & Samples

Perform all Desk Agent duties
Hold pre-shift meetings to ensure that the Boat Tours team are aware of the day’s reservations, visiting VIPs, safety of the day and any other miscellaneous information to ensure successful operations
Make telephone and in person tour reservations and check on Internet reservations
Ensure all customers going on tours are checked in and out as efficiently as possible and that all required paperwork is completed
Act as a customer service specialist by going above and beyond to give guests the vacation of their dreams. It also may include assisting guests with whatever they need from booking their tour
Lead –Desk Agents should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
Train Desk Agents on all aspects of the role - helping to develop a team of customer service focused professionals
Support the Desk Agents in the day to day operations of the Boat Tours office – ensuring all opening and closing tasks are completed
Encourage and support Desk Agents, building their product knowledge to encourage them to up-sell when making reservations in order to achieve sales goals
Ensure Desk Agents remain active during down time by preparing for upcoming reservations and completing other relevant projects
Ensure accurate and correct billing
Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas
Run all supporting Boat Tours reports to assist in the efficient running of the Boat Tours Office
Lead – Desk Agents may be required to coordinate, correct, track and submit payroll for the Boat Tour department; ensuring accuracy, proper transfer of labor and timely weekly reporting
Lead – Desk Agents may be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
Lead – Desk Agents may be required to assist management in scheduling Boat Tours employees in accordance with labor budgets and assigning work tasks to the Boat Tours
Lead – Desk Agents ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
Lead – Desk Agents oversee nightly close out and balance cash with daily sales at the end of the shift
Must be flexible – willing to work a rotational schedule with rotational days off that may include weekends and holidays
Must ensure cleanliness and a pleasant atmosphere in The Boat Tours office at all times
Must be well groomed and maintain a high level of professionalism at all times
Must have a High School Diploma or equivalent
Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, ARAMARK operating and maintenance instructions and procedure manuals
Must be computer literate in MS Office programs and have the ability to learn the SMS Touch POS System
2+ years experience in Boat Rentals and Sales experience is preferred

Font Desk Agent Resume Examples & Samples

Welcomes guests, solves minor problems, and ensures guests have a great stay
Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
Maintains the front lobby area, ensuring cleanliness at all times
Maintains supply of informational brochures, flyers, and maps

Canopy Desk Agent Resume Examples & Samples

Answer the reservation phone and provide guests with assistance in making a reservation for the Canopy Tour
Provide Resort information and answer questions as needed
Check guests in and assist with the registration process for the daily Canopy Tours
Provide administrative support to the Canopy Tour Director
Ensure information is processed and recorded accurately
Provide outstanding customer service during all interactions with guests and staff
Be fully acquainted with the different points of interest in the area
Book Canopy Tour reservations and perform all related tasks
Familiarization with all activities offered at the Resort
Operate R.T.P./Virtual Terminal effectively
Interact with other departments to ensure that guests’ needs are satisfied
Follow-up with guests to see that problems are resolved
Speak with guests in a friendly, warm manner making them feel welcome to the Resort
Proactively seek ways to improve the Canopy Tour Reservations process for our guests
Handle special requests, or refer them to the director
Describe/provide information on Canopy Tour/Williwaw
Accept other special duties as required by management
Subject to working in a crowded, fast paced environment as part of a team, with long periods of walking and standing, and indoor/outdoor weather conditions
Must have strong computer skills and an outgoing and friendly personality
Experience with RTP systems preferred

Desk Agent Resume Examples & Samples

Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
Interacting with resort staff in a professional manner; assisting other departments when needed and able
Knowledge of all emergency procedures and resort policies
Maintaining a house bank, including a daily count and safekeeping at all times
Communicating all pertinent information to the Front Office management team and other associates
Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints
Cross-training in PBX and Concierge; assist with Bellstand coverage and possible delivery/storage of luggage
Knowledge of related departments, especially Housekeeping
Respond to any reasonable task as assigned by supervisor or manager
Assist in other departments as needed
Attend monthly departmental meetings
High School graduate or equivalent; Two years of college education preferred
Two years experience in a service industry, preferably in the hospitality industry
Excellent oral and communication skills
Pleasant telephone and in-person demeanor

Desk Agent Resume Examples & Samples

Ability to work cohesively with co-workers both within and outside of your department
Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred
Previous guest relations/customer service training is preferred
This position is 2:30 PM - 11:00 PM including weekends and holidays

Technical Desk Agent Resume Examples & Samples

An understanding of basic network protocols (TCP/IP, HTTP, FTP etc.)
A source of technical expertise to others , demonstrates adherence to process
Excellent Communication and time management skill
An ability to work on their own as well as part of a team and must have a flexible approach to hours of work and be able to work under pressure
You’ll live within commuting distance of Cambridge and be able to commit to the working described within the advert
Experience working within a Customer Support Environment
Experience working with a Cloud based architecture

Senior Service Desk Agent nd Shift Resume Examples & Samples

Flexibility and the desire to learn on the fly is a must
Excellent written & communication skills
Shift work required (2pm-10:30pm) w/ rotating weekend shifts to support 24/7 operations
Must be able to work 2pm-10:30pm
ITIL Foundations Certified
Troubleshooting skills of the following disciplines: Directory Services (Active Directory), Hyper-V, Exchange, Skype of Business, and App-V

Service Now Service Desk Agent Resume Examples & Samples

Responsible for troubleshooting and resolving customer faults on Service Now. When resolution is not
Experience with Development technologies like Java, Javascript, jellyscript, html, css
Experince with Microsoft application development tools including one or more of the following: Visual Studio,
Meal Allowance, Car Allowance, Inconvenience hours + On call allowance
Bonus twice a year
Overseas training or other specific training can also be provided as deemed necessary
This post carries prospects to higher positions

Level IT Apprentice Service Desk Agent Resume Examples & Samples

Understand what the IT Service Desk is and its role within the IT department and business
Good organisational and communication skills
Good appreciation of service excellence
PC support skills
Good all round knowledge of IT

UKI Service Desk Agent Resume Examples & Samples

Processing/logging customer requests via EMS or Siebel
Coordinate catering, AV and attendee requests
Answer all customer queries to a highly-professional standard via calls and email within SLA
Answer all calls within SLA
Single point of contact for customer interaction
Onsite event support
Collaborative meeting SME
Continually build skills and understand new technology
Handle issue resolution and escalate when appropriate
Work as part of a team to ensure there is sufficient cover in place at all times
IT applications-MS Office

Senior Service Desk Agent Resume Examples & Samples

Ability to resolve or assist in the resolution of complex customer problems
Demonstrate good oral, written and telephone communication skills
Demonstrate good teamwork with peers

Desk Agent Resume Examples & Samples

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Generate, print, and distribute daily and weekly reports
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone/radio
Ability to prioritize, organize, and follow up
Must be able to work a flexible schedule, including evenings, weekends, and occasional holidays
Must be able to stand for up to 8 hours (or an entire shift)

Non-technical Service Desk Agent Resume Examples & Samples

Experience in an HR environment
Knowledge of benefits programs, PeopleSoft, and Microsoft Office
Ability to handle confidential information appropriately
Ability to interact with employees at all levels
Possession of excellent customer service, computer and especially telephone skills as you will spend most of your day on the phone
2+ years of office/professional experience highly preferred

Guest Services Desk Agent Resume Examples & Samples

Refreshment management
Guest service tasks- water and snack service
Talking to customers and ensuring that they are being taken care of
Managing admin reports of traffic to the dealership
Phone receptionist task
Customer service follow up calls
Guest greeting
Assisting sales associates with tags and gas cards
Monitor appointments
Manage BDC leads to sales team and follow up
Various other administative duties for the general manager

Promo Bid Desk Agent Resume Examples & Samples

Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations
Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts
May mentor non-exempt level team members on day-to-day activities
Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary
Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly)
First level university degree with recommended focus in business or finance
Typically 0-2 years of experience in a related field
Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Intermediate knowledge of internal processes and policies
Developed understanding of local legal compliance issues
Good teamwork skills
Intermediate time management skills
Developing project management skills
Developing mentoring and coaching skills