Desk Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Murphy

Heloise

Murphy

894 Schumm Route

Dallas

+1 (555) 658 4748

894 Schumm Route

Dallas

Phone

p +1 (555) 658 4748

Experience Experience

San Francisco, CA

Help Desk Intern

San Francisco, CA

Kerluke Group

San Francisco, CA

Help Desk Intern

Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
Provide first level assistance to internal resources including executives
Perform any other duties related to Information Technology as assigned
Assisting in other areas
Install and manage security software on desktops
Manage Administrative local privileges on desktops/laptops
Provide Microsoft desktop support

Detroit, MI

Service Desk Operator

Detroit, MI

Kihn LLC

Detroit, MI

Service Desk Operator

Work as part of our Service Centre team to proactively manage faults and events, providing excellent customer service
Develop and maintain customer relations by interfacing with the customer in a none fault management environment e.g. site visits, customer surveys
Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
Instruct suppliers to carry out work and monitor and manage them for event closure details
Work as a true member of a team with a shared workload and tasks
Keeping contact with our customers and providers in English and German language
Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS

present

Houston, TX

Service Desk Administrator

Houston, TX

Hahn Group

present

Houston, TX

Service Desk Administrator

present

Contacts users and works with them to perform necessary updates
Updates all asset management systems
Independently provide technical support to users spanning multiple platforms using various methodologies to resolve technical issues
Willing to work in Pasig City (Silver City)
Provide initial first line remote support and triage of incidents and service requests for IT issues which occur during use of Platts applications
Knowledge of Windows 7 desktop, Windows servers, basic networking (TCP/IP)
Provide 25 x 5 round the clock support to Platts business partners utilizing shift patterns

Education Education

Bachelor’s Degree in Computer Science

Texas A&M University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
Proven ability to work independently and a desire to show strong ownership of assigned responsibilities
Good multi-tasking and teamwork skills
In-depth knowledge of Microsoft Office applications (MS Outlook, Excel, Word, PowerPoint, Visio, SharePoint (MOSS), etc.)
Working knowledge of computer and printer hardware
Strong communication, interpersonal and analytical skills
Excellent oral and written English communication skills
Experience with basic network configuration and deployment
Knowledge of Windows XP/7/8/10
Provide high level of professionalism when dealing with employees

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15 Desk resume templates

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Desk Supervisory Manager, Private Bank-geneva Resume Examples & Samples

Provide 1st level control and oversight of the investment business
Review and assess client trading activity and any potential suitability issues on a pre execution basis
React to, manage and handle potential client situations e.g. trading errors or client complaints
Attend front office meetings to provide relevant feedback and stay apprised of their current priorities
Strong IT skills are essential due to the data gathering and reporting elements of this role
Strong and proven experience gained within a financial institutions (3 to 5 years)including monitoring experience. Candidates with experience gained within a Risk Function such as Operational Risk or Supervisory Controlare particularly sought

Latam Desk Supervisory Manager Resume Examples & Samples

Independent review and assessment of client suitability profile based on data collected from client and client facing staff
Self-motivated individual whois enthusiastic and has a keen interest in risk and controls frameworks
Excellent organizational skills and attention to detail, including the ability to manage multiple work-streams to tight deadlines and re-prioritise as required
Strong interest and sound understanding in financial markets, products and wealth management is a prerequisite for any potential candidate
Fluency in English, Spanish and Portuguese is required
The successful candidate will be required to work hours which cover the Latin American markets (Geneva 1300-2100)
Candidates should be at Senior Associate/Vice President level

Senior Desk Developer Resume Examples & Samples

Develop Excel tools for the Rates trading desk primarily for risk/P&L and trade management
Collaborate with technology teams responsible for core risk and pricing systems
Collaborate with other developers to develop in line with strategic FIC IT architecture
Provide exceptional levels of service for the Rates trading desk
Work closely with Quant group to interface with the Felix analytic library
Experience with methods and techniques for Interest Rate curve construction, Pricing, Quoting, Valuation and Hedging of Vanilla Rates Derivative products, such as IR Swaps, Futures and Government Bonds
Good understanding of market conventions in terms of quoting, trading and electronic execution of these trades
Good understanding of P/L Decomposition and familiarity with measures of interest rate risk
Experience working with rates derivatives analytics
LI-MM2

Wealth Manager Assistant, UK Desk Resume Examples & Samples

Monitoring and taking action on all service requests for the Wealth Manager(s). Managing investment dealing, banking and administration requirements, in close liaison with other areas of the business, for the Wealth Manager’s portfolio of clients
Dedicated to meet and exceed client expectations. Responding to client telephone calls, e-mails, letters and faxes and investigation of queries
Maintain relationships with Investment Managers and internal product providers, and develop a good understanding of the integrated wealth management product offering including RBC’s tax, trust, banking, credit, investment management, capital markets and custody products and services
Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of the Wealth Manager’s portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions,
Provide cover for the Wealth Manager(s) during holidays/business trips/courses/internal meetings/illness – supporting point of contact for clients, assisting with the planning and execution of investments and sales as advised by the Wealth Manager
Assist the Wealth Manager in reporting progress to the Head of PCWM, on the UHNW/HNW strategy, sales targets and pipeline figures
Maintain, update & record all activities on the appropriate client relations management tool (Siebel; CHS)
Execute payment processing within appropriate deadlines
Monitor and input data related to Siebel, Referral tracking and CLR and pipeline tools, in collaboration with the Wealth Manager, in a timely manner
Undertake responsibilities in accordance with UK FSA Principle of Treating Customers Fairly (TCF)
Maintain up to date knowledge of 6 TCF Outcomes by completing annual mandatory training
Adhere to RBC WM UK TCF Policies, Procedures and other controls comprising the UK TCF Framework with the objective of achieving a fair outcome for all RBC WM UK clients
Educated to degree level or equivalent
Proven communication and inter-personal skills at all levels necessary when dealing with clients and colleagues by telephone and in person
Ability to work within a team, manage individual workload with the minimum of supervision on standard tasks
An ability and willingness to gain a greater understanding and knowledge of the RBC’s key Wealth Management offerings such as Investments, Trust, Tax and Credit, Banking and Capital Makrets as relevant
PC Literacy – Microsoft Word/ RIBS/ Milvus/ Email/ Siebel/CHS/CABS/Excel/Lotus Notes/Internet Explorer/ Referral Tracking/CLR and other tools and systems as required
Demonstrates a clear understanding of KYC and Anti-Money Laundering legislation and procedures
Excellent organisational and time management skills, the ability to process demanding workflow and/or ad hoc projects within required timescales
Desire to develop relationship management skills and demonstrate a positive attitude with particular focus on putting clients first, treating clients fairly and willingness to work additional hours when required
Demonstrates the ability to champion change resulting from various initiatives and strategies within PCWM and/or the region
LI-AS1

Institutional Equity Options Desk Co-op Student Winter Resume Examples & Samples

Assist with generating morning and mid-day emails to be distributed to our client base
Generate Option Trade Ideas based on RBC Research to be distributed to clients
Work on special projects to improve our operational and administrative processes, often involving programming in excel
Get coffee and lunches which provides an excellent opportunity to interact and develop relationships with members of our group
Excel / VBA skills are an asset
Ability to work independently, under time deadlines, with attention to detail
Self starter, well organized and able to prioritize and multi-task responsibilities

International Desk Banker Resume Examples & Samples

Perform an annual business review on all relationships under banker’s responsibility
Review all new accounts before they are opened to ensure they meet local regulatory requirements and local business strategy
Provide local regulatory review and signoff on all transactions going through the relationship
Assess suitability of all investment transactions before they are executed
Coordinate with AML operations and fully understand the transactional activity over the account
Support Offshore bankers in implementing new sales opportunities and provide innovative support
Help Offshore Bankers understand and comply with local regulatory requirements
Be the local contact point for the compliance, controls and risk organizations
Be the local contact for Investment Finance
Follow up on client or banker calls
Answer product questions of clients or bankers
Help Offshore Bankers and ABs navigate Europe one source and local platform
Work with specialists and support team in conjunction with Private Bankers to implement client decisions
Meet clients locally if needed
Work with local BSE and Offshore banker and SO to solve daily cash management issues
Liaise / work with with On-Boarding and Client Services teams in order to facilitate account opening / transactions / investments and liaise with client (if needed) to ensure completion of the mandatory documentation and to receive duly authorised instructions
Proven experience working with a Private Banker with a high degree of direct/indirect client interaction
Knowledge of all CPB banking systems, platforms and capabilities is a plus
Proven experience in a front office environment dealing directly with clients
Good understanding of products in all asset classes
Good understanding of regulatory requirements (Suitability, CISA, RDR, AIFMD, OWS, Consumer protection, AML, Compliance)
Pro-active, initiative and driven
Spanish and Portuguese (written and verbal) are a plus
Excellent relationship building skills (with offshore bankers and RO, and across hierarchical levels and other functions)
Ability to cope with ambiguity & change – high adaptability
Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility
UK based staff will need to be UK FCA registered within 3 months of joining
Swiss based staff will need to meet local banker training requirements, and future regulatory requirements when required

Equity Derivatives Desk Developer Resume Examples & Samples

The Corporate Center ensures that our business divisions operate as a coherent and effective whole by providing and managing support and control functions for the business divisions and the Group including risk management and control (including compliance), finance and legal. It also provides all logistics and support functions including operations, information technology, human resources, corporate development, regulatory relations and strategic initiatives, communications and branding, corporate real estate and administrative services, procurement, offshoring and treasury services such as funding, balance sheet and capital management
Gather requirements from front office users of all seniorities
Design an immediate solution and a long term strategy
Attach to the relevant application team to add needed features
Build the tactical front end
Subsequently partner with app teams as they build the strategic takeout

Trading Desk Developer Resume Examples & Samples

To work directly with the prop trading desk as the sole IT member
To industrialize the desks extensive Excel-based solution, both in terms of technology and compliance with the firm IT standards
To extend the functionality of the existing tools
To provide front-line support to the desk for all aspects of the system
To migrate functionality to new technologies, support sophisticated workflow and implement client facing features
Excel VBA, SQL Server
Desirable to have experience of one or more of: web based development, C#, SSIS
Knowledge of fixed income markets and products

Assignment Desk Resume Examples & Samples

Coordinate interviews and logistics for - KBLR field crews
Facilitate the news gathering process and ensure comprehensive coverage of all news stories across all of KBLR platforms, including but not limited to broadcast, digital and web
Participate in editorial meetings, develop interesting story ideas using strong editorial judgment
Develop enterprise story ideas consistent with the –KBLR news brand
Cultivate contacts important to news coverage in the Las Vegas area, including law enforcement
Monitor police and emergency scanners and electronic/printed sources for news and disseminate the information to appropriate newsroom personnel
Cooperate with and support - KBLR News,
Coordinate and dispatch reporters, photographers, and newsgathering personnel to execute news coverage
Facilitate communication with production staff to ensure proper execution of daily newsgathering plans
Answer heavy phone call volume and research stories while successfully multitasking in a high pressure, tight deadline newsroom environment
Make sound editorial decisions and react aggressively to breaking news with or without management present
Contribute to online platforms as assigned
Bachelor’s Degree in Journalism or related field, or equivalent work experience
Experience working at an assignment desk
Newsroom experience
Excellent computer skills and experience in computer-assisted reporting
Solid news judgment, strong writing and research skills
Experience using online and social media resources as news researching tools (Accurint, LexisNexis, Facebook, etc.)
Experience with newsroom computer applications
Demonstrated ability to solve problems, prioritize decisions, act decisively and successfully manage multiple assignments concurrently in a high pressure, breaking news, environment
Basic understanding and demonstration of solid editorial judgment and journalistic ethics, including a current knowledge of laws of libel, slander and applicable FCC rules and regulations
Thorough understanding satellite operations and microwave newsgathering technologies
Good collaborative and interpersonal skills to communicate at all levels
Understanding of emerging news production techniques and technology

Latam Desk Supervisory Manager Resume Examples & Samples

Self-motivated individual who is enthusiastic and has a keen interest in risk and controls frameworks
Regulatory awareness is imperative and experience of regulatory exams and audits preferred
People management experience is a plus
Strong and proven experience gained within a financial institutions including monitoring experience. Candidates with experience gained within a Risk Function such as Operational Risk or Supervisory Control are particularly sought
Fluent English plus one of Spanish or Portuguese is essential

Avp-eas Desk Specialist Resume Examples & Samples

Partner with FAs,Bankers, Sales teams and internal partners through sales process
Facilitate proposal process
Maintain active pipeline measurements via centralized CRM tool
Proactive contacts & communicating complex strategies and sales ideas
Respond to all incoming business inquiries
Serve as liaison between many internal teams and the end-client
Serve Advisory as remote Equity Sales Specialist
Maintain &d evelop knowledge of products
Legislative updates, product enhancements & sales strategies
Rsponsible for driving growth in RS within assigned sales territory

Agency Trading Desk Developer Resume Examples & Samples

The maintenance and enhancement of the pricing and risk engine
The handling of new instruments traded in the Agency area
Management of the links from the risk software to other systems within the firm
Performance tuning for speed and efficiency
Managing the hardware plant supporting the software
Java expert
Experience with fixed income instruments and analytics preferably callable bonds
Perl
Sybase
Working knowledge of UNIX (Korn) Shell
TIBCO Roundevous

FX Desk, RBC Capital Markets Resume Examples & Samples

Exposure to the Sales and Trading department of a top-tier investment bank
Student will be given the opportunity to engage with and learn from industry professionals
Opportunity to attend client meetings, strategist’s presentations and listen to conference calls
Develop proficiencies in the area of FX market conditions and trading characteristics, investor behaviour and trading floor dynamics and trading platforms
Develop skills in the use of analytical tools such as Bloomberg
Undergraduate or Graduate student in Business/Finance
Demonstrated keen interest in Capital Markets
Ability to multi-task and prioritize in a high pressure environment
Proficient with Microsoft Word, Excel, PowerPoint and Outlook
Motivated individual who is able to take initiative and self-develop
Fully bilingual French/English oral and written in qualifications
Able to work hours tied to markets: 7:00 AM to 5:00 PM
Availability after 5 PM as required by the business

Desk Supervisory Manager Resume Examples & Samples

Provide first level control and oversight of the investment business
Review and assess investment concentration issues in client accounts
Review Investor trade blotter for signs of unusual or unexpected investment activity
React to, investigate and resolve potential client situations such as trading errors or client complaints
Attend front office meetings to provide relevant feedback and stay abreast of their current priorities
Escalate issues to senior management in the Business as well as colleagues in control functions
Perform change management in respect of changes in policies / procedures / processes where these relate to investment activities e.g. implementation and training on enhanced suitability framework; new trading protocol; etc
Participate in governance for a and committees as requested
Respond to ad hoc requests and client issues
Audit coordination and liaison as required
A self-motivated individual who is enthusiastic and has a keen interest in risk and control frameworks as well as the regulatory landscape
Excellent organisational skills and attention to detail, including the ability to manage multiple work-streams to tight deadlines and re-prioritise as required
A strong interest in and sound understanding of financial markets, products and wealth management is a prerequisite for any potential candidate
Strong IT skills which are essential due to the data gathering and reporting elements of this role
Strong communication and negotiation skills: the role will involve communicating with employees of varying levels, with diverse roles and different native languages
Fluency in English. Other languages are a bonus
Candidates should be at Vice President level

Sub-branch Manager of Beijing / Desk Head Resume Examples & Samples

Responsible for the overall activities within the Sub-branch
Responsible for business development and leading the frontline sales team to achieve financial budget which include client acquisition, revenue generation, attracting Net New Money, etc. via the Sub-Branch
Taking ownership on the Corporate Governance of the Sub-Branch, supervising the daily operations of the Sub-branch, ensuring that it comply with regulations and internal control standards; and
Responsible for the execution of UBS (China) Limited's strategy as approved by the Board of Directors
Proven track-record in running a business and leading a team
Relevant experience in Wealth Management Business (Sales, Operations, Risk Management, Compliance, etc)；
Strong execution ability to implement UBS (China) Limited's strategy
International experience and have a strong understanding of the domestic markets
Strong Leadership and have the drive to take business forwards

Desk Head Global FIM Latam Geneva Resume Examples & Samples

5 to 10 years of Wealth Management (WM) experience
Thorough understanding of WM products and processes
Relevant market knowledge, preferably a strong network of existing
Proven ability to manage, motivate and coach a team of WM professionals
Personal commitment and drive to grow the desk
Strong sales skills, highly organized, systematic thinker and results oriented
Fluency in Spanish and English, French is a plus

Principal Review Desk Principal PCS Resume Examples & Samples

Minimum of four years proven and progressive financial sales and retail brokerage experience or equivalent, including a strong background in investment sales
Bachelors degree in business, finance, accounting, related field or equivalent experience
Series 7, 63, 9 and 10 licenses; series 53, 66, 24 and 4 licenses preferred
Strong communications, problem-solving, lateral thinking, organizational and interpersonal skills
Self-motivated and able to work in a team-based environment

Desk Head Resume Examples & Samples

Being an ambitious leader heading a motivated and professional team, running the desk as a pro-active market oriented unit
Coaching all team members and ensuring appropriate training and development measures using full transparency in communication and measurement
Knowing how to deliver the value proposition within the principles of the business model and plan its systematic implementation
At least 8 years of professional experience as a successful advisor to clients, product and investment knowledge and ability to successfully market
Experience in managing and acquiring Financial Intermediaries
Good analytical skills and willingness to make (hard) decisions
Profound knowledge of the financial industry
Excellent relationship management capabilities
MBA or Bachelor’s Degree from a reputable university
Ambitious appetite for challenges
Keen to build up a promising business network
Fluency in English and relevant local language a plus

Senior Equity Associate, Night Desk, CWA Resume Examples & Samples

Minimum of 3 years relevant experience in the financial services industry
Knowledge of financial industry/products
Ability to acquire Series 3 and 7 registration, and additional licensing as needed by the Firm
Ability to communicate effectively with co-workers and clients
Excellent written and oral communication skills in English and Mandarin
Minimum of University undergraduate or equivalent

Serivce Desk Representative Resume Examples & Samples

Provide support for standard and custom application portfolio suite
Perform password resets for computer and voicemail applications
Process network and application account requests, changes, and deletions
Act as liaison between business communities and MTS
Operate within a team while maintaining the skill set to work autonomously
Strong desire to help others (customer service), friendly, motivated, positive attitude, excellent problem solving, verbal and written communication skills
Exceptional Knowledge of all Microsoft Office Suites, including Outlook and Entourage (Office 2003, Office 2007, Office 2010, Office 2013 and Office for Mac 2011)
Previous experience with Active Directory is desired
Knowledge of Cisco telephone system a plus
Ability to keep pace in a fast moving environment
Ability to communicate technical subject matter to non-technical staff
Knowledge of Video Conferencing systems (CMA, RMX and MGC)

Deal / Bid Desk Supervisor Resume Examples & Samples

It is ideal to have a demonstrated track record of successfully managing and leading people directly, however, experience leading matrixed teams or project teams successfully is sufficient. Must show the capability of building organizational support and alignment for rapidly increasing demands on the bid desk function
Proven track record in any sales support function dealing with a strong emphasis on productivity and service levels (finance, sales operations, bid desk) is required, while it is advantageous to have experience in a similar bid desk or deal desk function. Must have familiarity with full sales life cycle, including operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, and license agreements
Experience assessing business processes and identifying areas for improvement and success in driving change
Outstanding track record in influencing key internal stakeholders, communicating a vision, setting expectations and building strong partnerships
Proven skills in negotiation, analysis, logic, problem-solving, crisis management and leadership
Must be organized, detail-oriented, self-motivated, persistent, and exhibit skills in diplomacy and influence. Must be comfortable handling multiple, urgent-priority tasks, projects, and relationships under pressure and in a deadline focused environment
Outstanding written and verbal communication skills in English

Central Desk Case Coordinator Resume Examples & Samples

Work directly with the Estate Planning Specialist to oversee Life Insurance new business and application process
Coordinate and order all medical and financial underwriting requirements
Interact with Life Insurance Company new business co-ordinators and underwriters to ensure the most effective processing of applications and timely issue
Process applications and enter information in database system (SmartOffice)
Assist the Estate Planning Specialist and other team members with life insurance and annuity quotations
Assist with processing of In-Force policy service requests
Knowledge of life insurance products and our life insurance carrier partners are required
Excellent organization, time management & communication skills (written & verbal)
Client oriented, good personal skills, flexible, proactive, positive & professional attitude, multi-tasked
Able to meet deadlines & set priorities
Bilingual, French and English, both spoken and written
Life Insurance Licensing is a definite asset however licensing is required within the 1st year of employment

WM Process & Risk Specialist Desk CAS Uhnw ZH Resume Examples & Samples

Support client facing teams to understand and adhere to existing and new policies by providing training and coaching
Monitor all risk reports, explain relevant issues to the team and escalate with the Business Risk Support team when necessary
Knowledge of UBS internal tools (e.g. CAWB) is an strong advantage
Good English and Spanish language skills, both oral and written are required
Good MS Office skills (PowerPoint, Excel, Word)
High risk awareness and exemplary risk behavior
Reliable team player with a strong sense of responsibility
High level of self-assuredness and authority
Excellent organizational skills and good priority management to meet deadlines
Adaptable communication skills to deal with a variety of personalities

GSG Latam Desk Head Resume Examples & Samples

Strong Risk Skills and SCO (Senior Credit Officer) a plus
Demonstrable experience in a local / regional / multi-regional product, or RAM role (+10 years)
In-depth understanding of Banking products: Loans, FX, Derivatives, Cash Management, Trade
Solid knowledge of Corporate and Structured Finance, Capital Markets & Advisory
Strong proven financial and business acumen
Proven knowledge of different industry sector s and also of MNCs regional flows
Knowledge of accounting, legal and compliance principles and procedures relating to the role
Languages required: English; Spanish and Portuguese would be a significant advantage

Money Market Desk Engineer Resume Examples & Samples

This person will need to work with his counterparts in other regions to ensure that the systems run flawlessly with minimal downtime
This person would be a Business Analyst and work closely with developers to develop scripts and run them to closely monitor the various processes and interfaces we support
This BA would need to have sound understanding of Money Market Concepts and preferably the Finacle Treasury system. Log all issues promptly and keep track of them to completion
Work with DBAs, Unix and other support groups to ensure that a problem is taken to completion
Suggest support improvements to constantly improve the system to have high availability Work on small development projects as required by the users and the IT system demands

Solutions Desk Specialist Resume Examples & Samples

Co-ordinate the completion of proposals and tender documents for target accounts agreed upon with Sales Management
Generate detailed, focused and compelling customer proposals
Support sales personnel and partners by answering tender related questions and queries (RFI, RFP, RFQ)
Partner with regional management to determine accounts most suitable for unsolicited proposals; provide initial drafts to Field Sales for review
Assist with maintenance and development of a repository of boilerplate information, content and tender responses (best practice)
Partner with regional PMO to ensure optimal integration of workflow, reporting and proposal automation with CRM
Develop internal relationships with Marketing, Deal Desk, Legal and Revenue to ensure general compliance for all materials
Understand corporate strategic partnerships and related programs; develop baseline draft proposals that are in keeping with the MX+NOLA GTM and optimize mutual value
Solicits thought leadership from the team and demonstrate steadfast and sound decision ability in addressing problems with business solutions Take a leadership role in building and managing a best in class virtualization and Cloud solutions
3 years experience in offer management and proposal creation, ideally with exposure to large deals or Enterprise Licensing Agreements (ELA’s)
1-3 years experience in CRM management; SalesForce.com preferred
Must be competent in proposal management, issue tracking, problem escalation, matrix organizational management, collaboration, content aggregation, draft management, and production
Understand executive-level solution selling and the value that proposals add to the entire sales cycle
Experience working with proposal assets in multiple theaters
1-3 years experience in content management or automated proposal systems beneficial (Qvidian)
Superior communication skills
Exceptional collaboration skills
Passionate about capturing best practices, identifying lessons learned, and helping to build the competence of team members
Adept at balancing conflicting priorities
Self-starter with initiative to create proposals
Self-motivated with a penchant for fast-paced deal management
Strong understanding of documentation control, diligence, and review
Competent in the use of Microsoft Office
Proven time management/prioritization skills
Field focused (understanding sales objectives and methodology)
Strong document production skills including creation of traditional hardcopy and rich media deliverables
Strong risk identification and mitigation skills
Able to condense complex technical themes into intuitive value propositions
Skilled in directing and orchestrating large, multi-stakeholder proposal building efforts with tight constraints on delivery time
Thrive in a dynamic and challenging environment
Ability to travel up to 30 percent of the time, including international
B.S., B.A., or M.S. degree
Proficient in Spanish and English

Agency Contractor Labor Desk With French Skills Resume Examples & Samples

Review and approve draft orders in HP’s technology solution
Initiate rate exception process as needed
Validate that all on-boarding requirements have been completed
Work with Engagement Managers to ensure time/expense approvals are complete
Act as liaison between Engagement Managers and Suppliers for AC absences, extensions and terminations
Monitor and provide notification to HP Engagement Manager of upcoming assignment end dates at 60, 30 and 14 days and determine the Engagement Manager's intent to extend or end assignment
Provide 1st level of support and call routing for program and technology issues / questions
Provide day-to-day tool and process training to Engagement Managers as requested
Facilitate resolution of issues (with Supplier) between an Agency Contractor and Engagement Manager
Manage requests that are older than 14 calendar days per documented process
Ensure compliance to all HP policies and processes
Ensure audit trail compliance
Provide support for work schedule reductions and emergency terminations
Participate in weekly Regional program reviews
First level university degree with a focus in business or economics recommended or equivalent experience
Typically +1year of experience as admin HR/customer support
Good business application skills (e.g., Microsoft Excel)
Quality assurance – screening of candidates to ensure that skills/qualifications match request
Responsible for meeting the following Service Level Agreement (SLA) metrics

Mgr, Assignment Desk Resume Examples & Samples

Follow the news. Keep up-to-date and be knowledgeable about general developments and trends in the viewing area and ensure that new story ideas are generated for use in all newscasts
Don’t miss stories, and be aggressive when news breaks
Must be willing to use social media to break news and post stories and information to the website
Monitor breaking news and make decisions about how to cover big stories, including allocating news resources
Develop news contacts and know who to call and how to get information quickly
Contribute story ideas and assign reporters and photographers to stories
Coordinate work between reporters, photographers, editors, and producers
Handle special projects assigned by the News Director and Managing Editor
Must be able to work a flexible schedule depending on news events

Aim Document Prep Structural\trouble Desk Resume Examples & Samples

Provide Project Trouble Desk support responding to DF/DL/DRs to evaluate deficiencies
Shall shipcheck systems and components to evaluate the need for repairs or removal as interference
Review already completed AIM documentation to identify and resolve technical problems or deficiencies
Must have Engineering Technician background with administrative and/or supervisory experience on ships related to operation of Structural Systems
Must have related experience in structural MRC inspections, repair, customer requirements, and safety tag out requirements
Must provide his/her own Personal Protection Equipment (PPE)
1-3 years experience using Advanced Industrial Management (AIM) to develop TWD’s

Proposal Desk Intern Resume Examples & Samples

Review and validate customer install base information for accuracy
Profiling, trending and recommendations for upgrade opportunity
Validate and reconcile trade-in price calculations
Review Sale Agreement contracts for accuracy

Trader, Brokered CD Desk Resume Examples & Samples

Bachelor degree required
7+ years related experience managing key client relationships in structuring and executing transactions
Experience interfacing with coverage and other product groups
Demonstrated ability to collaborate with Desk in distributing product
Proficient in Industry ECNs (TradeWeb, Knight, Bloomberg etc.)
Confident and comfortable with clients
Articulate in oral and written communication
Cooperative; focused in achieving the group and client objectives
Detail-Oriented
Creative and open-minded

Delta one / Swaps Desk RAD Developer Resume Examples & Samples

A strong background in Investment Banking, with experience in Equities (e.g. Swaps, ETFS, Indices) is desirable
Proven experience of building rapport with the Front Office
A self-motivated individual who is proactively able to seek out process improvement and enable process automation
Focus on accurate results; on-going diligence and no-shortcut delivery orientation are critical
Experience of working on multiple projects in a dynamic environment
Proven business analysis, requirements gathering and RAD experience
Proficient with attention to detail and strong data analysis skills
Very strong Microsoft Excel, Outlook, Access skills and VBA programming skills
Comfortable with SQL Server and SQL structured query language
Experience of C#/.NET/VSTO is desirable

Director, Trade Desk Supervision Resume Examples & Samples

Ensure attestation on all supervisory functions such as book ownership, application access, EUC, unauthorized trade reviews etc are performed and completed as required
Ensure timely completion of management action plans from risk assessments, internal audits and regulatory reviews
Assist the regional business managers in the effective design and execution of appropriate controls and for implementing a continuous monitoring regime with regard to audit issues, operational risk issues, compliance programs, adherence to standing orders etc
Communicate and educate staff on new and existing Standing Orders and Firm policies
Provide feedback on drafts of Standing Orders on behalf of the businesses
Proactively identify operational risks/ control deficiencies in the business and design appropriate action plans to address
Ensure completion of internal and regulatory training of business employees
Participate or lead special projects as required by Senior Management
Support potential expansion efforts into new products and business lines
BA, MA, MS or equivalent with a detailed understanding of Global Markets sales and trading businesses
Extensive industry experience

WM Process & Risk Specialist Desk Israel ZH Resume Examples & Samples

First point of contact for questions related to risk, regulations, processes and tools
Ensure that pending items are processed by the client advisors on time and do not escalate (e.g. missing client documents, reviews of client history, suitability review )
Support Desk Head in ongoing reviews and account openings in terms of Due Diligence, Know Your Customer and mandatory legal documentation
Perform regular and ad-hoc risk reviews either self-guided or on request of the Desk Head or Business Risk Support
Organize and conduct in-desk trainings for new tools and processes
Banking education with several years of work experience, ideally with risk and/or legal focus
Conceptual capability to understand and discuss legal documents and topics with the internal experts in the Legal and Compliance department
Knowledge of UBS internal tools (e.g. CAWB) is an strong advantage; good MS Office skills (PowerPoint, Excel, Word)
Good English language skills, both oral and written are required
Winning personality and ability to establish strong partnership with team-members and other stake holders
Reliable team player with a strong sense of responsibility; high level of self-assuredness and authority
High attention to details and good conceptual skills to come up with solutions

Senior Associate, Service Desk Qma O Resume Examples & Samples

Act as first level of response to all user requests
Bachelors Degree
Can work as part of a small, tight-knit team
Excellent technical skills with ability to learn new systems quickly
Can maintain positive and helpful attitude when dealing with users
Be available to travel to alternate business sites in New York, New Jersey, and Pennsylvania
Excellent verbal and written communication skills and the ability to be prompt and courteous
As business needs necessitate the individual may be required to work after regular work hours

Desk Sector Strategist Resume Examples & Samples

Develop an expertise in the names assigned and the technology equities traded
Generate desk-driven trading ideas within the Technology sector
Communicate internal commentary and recommendations to sales, trading and research through internal notes
Serve as a communication line to buy-side traders as well as portfolio managers, strengthening the partnership between sales and trading
Cover a core group of Technology clients. Know our customers and understand the philosophy of the client
Deliver sector-specific expertise and focus to Technology client touch points as part of RBC's platform relationship model
Develop and foster strong working relationships with traders, sales traders, and sales

Bid Desk Executive Resume Examples & Samples

Work with the sales team to prepare high-quality tender and bid documents in line with prospective customer requirements and business rules
Work with the relevant stakeholders to create bespoke bid responses for corporate vehicle fleet opportunities
Lead the tender kick off and audit processes
Arrange bid reviews and sign-offs in accordance with timelines and business processes
Ownership for creating, reviewing and updating the Tender Library to ensure all documents are in line with current business processes
Produce accurate and timely new vehicle quotations for prospective customers in line with business rules and prospective customer requirements
Work with the Pricing Leader and New Business Development Managers to understand pricing requirements
Accurately complete customer specific quote templates
Support the Pan European Bid Desk in the production of Pan European Tenders and quotation exercises
Continuously review Bid Desk processes and procedures to identify opportunities for improvement and simplification
Ability to write documents to a high standard
Attention to detail. Excellent time management skills
Ability to work autonomously and prioritize to often very tight deadlines
Analytical and auditing skills
Strong interpersonal skills and ability to communicate at all levels
Experience of working in a fast-paced commercial environment
Proficient MS Excel Skills
Pro-active approach and ability to challenge existing processes
Proficient in MS software usage (PowerPoint, Outlook, Word)
Exhibits inclusive behavior; team orientated with the ability to engage and motivate key stakeholders
Experience of pricing tools and quote processes

Asia Global Emerging Markets Desk Product Controller Resume Examples & Samples

Part of team of Product controllers
Exposure to Balance Sheet, RWA, IB Treasury
Production of daily P&L for trader sign-off and provision of daily market based commentary on movements. Also involves Reconciliation of trader books & the GL
Understanding the key functions & responsibilities of the various groups involved within every stage of the trade life cycle, namely the front, middle & back office groups. A good understanding of the functions of Risk management systems, settlement & accounting engines is an integral part of the job. In depth understanding & navigation through trader, settlement & accounting systems & platforms
Risk-based analysis on any material Estimate to Actual P&L variances
Ensuring basic data integrity & sanctity of the general ledgers which are the official books & records of the Bank
Design & adherence to stringent controls across all the processes. Involves continuous process reviews, audits, robust documentation of procedures, controls & key metrics. Regular review sessions / governance calls & exposure reviews of key metrics with all the stakeholders
Involvement in new products, structured transactions
Other month-end controls including but not limited to Valuation reserves, Income Attribution, GL Account ownership & sign-off
Strong partnership, enthusiasm and willingness to learn
Fluent verbal & written communication skills
Strong desktop skills & Microsoft excel knowledge

Cifs Capital Markets Desk Head Resume Examples & Samples

Bachelor Degree requierd
Master Degree preferable
5-8 years of investments and securities experience
Registered Representative (Series 7) and General Sales Principal License (Series 24) required
Optional Registered Option Principal (Series 4)
Strong background in securities trading, managed investments (mutual funds, hedge funds, separately managed accounts) and capital markets (equity, fixed income, structured products) offering
Ability to multi-task and work with deadlines
Strong leadership and relationship management skills, building effective relationships with bank partners
Proactive and self-motivated approach
Fully Bilingual: English and Spanish

Internship Trader Assistant Within Bond Trading & Origination Desk Resume Examples & Samples

Liaising with other teams involved in the desk’s daily business: sales, other trading teams, structuring, treasury, legal, middle office, origination, back office…
Trade confirmations
Trade bookings
Deal Capture
Pitches preparation
Improving current systems and procedures
Sending market updates to the team/ sales

Technician Service Desk Resume Examples & Samples

Provide quick and accurate problem resolution over the phone and e-mail for a variety of user problems
Explain technical concepts in simple, easy to understand terms to ensure comprehension by all users, regardless of their computer competency
Attend training to gain competency in technical problem determination and resolution
1-2 years experience at a technical service desk/call center or equivalent Nordstrom experience
Ability to work a flexible work schedule - Day & Evening Shifts, 7 days a week, 365 day a year

Endpoint Service Desk Engineer Resume Examples & Samples

Supporting Smartphones: configuration support, synchronization support
Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users
Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required
Identify solutions for network security; provide Spyware, Adware and, virus protection
Ensure adequate customer follow up communications and timely issue status updates to customer and IT management
Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge
Network with cross-functional teams to leverage best practices
Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible
Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network)
Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless)
Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications
Identify current operational process inefficiencies and provide recommendations for improvement
Minimum 5years IT experience
Minimum 5 years experiences supporting Microsoft systems (XP,W7), and Mac OS X
Must have demonstrated the ability to successfully work as part of a team
Must have experience with implementing and following departmental policies and procedures
Must have knowledge of Microsoft desktop operating systems and Mac operating systems
Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, Altiris etc.)
Must have knowledge of desktop architecture build methodologies
Must have an understanding of other IT disciplines, (i.e., Telecom, Networking, Messaging, Server operations, etc.)
Proven Customer Service skills
Excellent written and oral communication
Experience with VMware desktop products (Fusion, Player, Workstation etc.) would be a distinct advantage
Working knowledge of Sales related applications (Siebel CRM, Sales Force) is a plus
Must speak English and Spanish. Portuguese is a plus
ITIL foundation certification is a plus

Head of Global Service Desk & Central Incident Management Resume Examples & Samples

Develop a global plan to drive the group towards a global high performance, efficient, commodity service led ethos
Accelerate the drive to automate, standardize services and technologies and deliver service through orchestrated operations executed out of low cost ‘Centres of Excellence&#8217
Build a major incident management capability utilizing COE's where possible
Optimise and re-design the Service set to improve throughput, performance and quality of front line operations globally
Embed a culture of service excellence and customer service innovation throughout the group using service and client specific metrics and service performance measures
Develop business and technology partner relationships to ensure the groups delivery is aligned to Business and IT Division priorities
Attract, retain and develop technical talent at all levels in the organisation
A proven track record of running the global operations functions of a large technology team at a major global organisation
Solid experience in building service operations L0/1 processes, tools and teams
Proven global leadership and decision making skills
Ability to challenge, influence and guide a senior group of managers in support of agreed cross team objectives
Experience of managing sizeable budgets
A track record of establishing productive, collaborative relationships in a large organisation
Capability to deliver beneficial change within a global service desk environment and drive improved performance and efficiencies
Capability to be a global operations lead , influential, lead process and technical vision, use global teams effectively
Outstanding leadership and management working as part of a high achieving senior management team

Equity Derivatives Desk Developer Resume Examples & Samples

Liaise with the appropriate strategic product owners to help define the long term strategy
Deliver tools that leverage the strategic applications as much as possible while meeting short term business needs
Subsequently partner with the application teams as they incorporate the new business

Service Desk With Swedish Resume Examples & Samples

Customer Event Management
Customer Problem Management
Primary country and city: Romania (RO) || Bucharest || Bucharest || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Service Desk Representative English Resume Examples & Samples

Able to communicate with accuracy and clarity both verbal and written
Native English or close to native
Resilient under pressure and adaptable to unseen work demands. / // /

Fall Co Op, Institutional Equity Options Desk Resume Examples & Samples

Attend Global Equities morning call/meeting and summarize research comments from the meeting for Options Sales & Traders
Assist with generating reports for Management
Liaise directly with Sales Professionals and Traders to complete special assignments and support as necessary
Undergraduate or Graduate student in Business or Engineering program
Knowledge and understanding of Capital Markets is an asset

Korea Desk Head Resume Examples & Samples

Manage and grow a portfolio of Korean subsidiary client relationships across the region, with full accountability for the entire ICG wallet. Be the Regional Account Manager (RAM) for clients with regional treasury centers
Originate opportunities resulting in net new revenues for Citi with adequate returns on capital, through cross-sell of the full range of ICG products. Protect existing revenue streams and acquire new client relationships
Develop in partnership with Subsidiary Account Managers, PAMs and product partners a strategic relationship account plan for all regional relationships, based on client priorities and the competitive landscape
Communicate regularly with in-country SAMs and Corporate Banking PAMs to ensure alignment with client objectives, and consistency in coverage, services and credit strategy for overall relationship growth. Partner with other parts of the bank to drive client satisfaction, build client loyalty, and respond to client escalation issues
Coordinate and supplement sales and marketing efforts of in-country relationship managers and sales teams across the region, travelling to the countries whenever required. Organise client events focused on Korean clients, in collaboration with Citibank Korea Corporate Bank and Product partners
Maintain continuing awareness of and compliance with the bank’s credit policies and regulatory requirements, and maintain the highest standards of risk management in providing credit approvals. Manage regional credit allocations as required
Enhance collaboration across all product and customer groups. Work effectively with regional and in-country product partners to structure and sell solutions across the product universe
Manage, guide and coach the Korea Desk Heads of CEE and CIS. Be the senior banker calling on CEOs, CFOs of the subsidiaries in CEE and CIS. Drive the strategy and business performance of the CEE and CIS Korea Desks
Actively engage with the Industry Heads to keep abreast of Industry trends and drive thought leadership
Demonstrable experience in a regional / multi-regional product, or RM role
Knowledge of TTS, FX, Corporate Finance and Credit products is mandatory
Proven track record of successful relationship management with senior corporate personnel, such as Group Treasury
Credit skills
Knowledge of Korean language

Agency Trading Desk Director Resume Examples & Samples

Primary point of contact for Agency Trading Desk clients responsible for programmatic media solutions and technology infrastructure licensing agreements
NAMED ACCOUNTS: Amnet (Carat), Accuen (Omnicom), Affiperf (Havas), Xaxis/PBU/Ultra (GroupM), Varick Media Management (MDC Partners), Magna/Cadreon (UM), Merkle, Kepler
Responsible for closing MSA’s with all major Trading Desks
Proactively presents platform-based demos (ONE Buyer Display/Video/Mobile, CVO Ad.com) to Traders and key decision makers at Agency Trading Desks
Partners post-sale with Platform Client Services leads to: drive platform activation and adoption, identify and close up-sell opportunities for existing MSA clients, & drive MSA renewal process
Identifies and qualifies potential ONE partners at individual advertiser level (e.g. Amnet-GM)
Partners with Agency Development Leads
Develop/present/implement holistic strategy that aligns with partnership goals at holding company and individual agency level
ATD Director leads all opportunities for programmatic/technology solutions
Works closely with Platform Partners on East/West/National teams on planning, strategy and execution at individual advertiser level: ATD Director is primary point of contact for Trading Desk clients in regards to contracts, training and product updates and works in collaboration with East/West/National teams on all advertiser-specific opportunities. ATD Director provides regular status updates on advertisers currently spending with their respective trading desk and identifies opportunities for upsell and co-pitching with Platform Partner. Platform Partner responsible for identifying trading desk opportunities with their respective advertisers/agencies and communicating to ATD Director so they can collaborate on action plan
Responsible for detailed understanding of competitive programmatic landscape and the interoperability of multiple technology platforms
Provides detailed feedback to Product and Technology teams on feature and functionality development needed to capture additional market share
Shares programmatic trends and insights and AOL Platform product updates and case studies with client partners and customers

Portfolio Advisory Desk Resume Examples & Samples

Deliver portfolio construction advice by working closely with financial advisors and clients to construct customized portfolio's to meet client's needs and objectives
Conduct in-depth portfolio analysis and produce customized presentations for UHNW prospects and existing clients that differentiate UBS customized approach to asset allocation, portfolio construction, product fulfillment and advisory platforms
Develop fluency in all aspects of portfolio construction and effectively use all asset classes necessary to implement both the strategic and tactical asset allocations for advisors' and clients
Be able to articulate a comprehensive understanding of the firm's thought leadership and intellectual capital including the WMR CIO house view
Develop key partnerships throughout the firm to cultivate extensive knowledge of the UBS products and advisory platforms. This includes ability to identify, utilize and then communicate firm platforms (discretionary and non-discretionary) and product offerings (traditional and non-traditional)
Advise financial advisors on practice management- how to effectively run an advisory business and navigate platform migration/logistics
Contribute to production of original investment content for internal, and at times, external, distribution. Collaborate with necessary partners, e.g. marketing
Potentially assist in the development and maintenance of internal macro-based tools to improve overall efficiencies
Drive awareness and channel opportunities as appropriate to Private Bank's multicurrency platform

Service Desk SME, Workplace Technology Resume Examples & Samples

Provide recommendations to EIS Workplace Team to improve efficiency and quality
First point of contact for client escalations
Utilize information from the tracker to analyze trends and identify improvement opportunities. Work with management to determine possible causes and implement actions to correct and prevent future problems. Communicate necessary information to clients and support teams accordingly via face-to-face, email, or other mediums
Act as a liaison to Tier 2 & 3 support staff by disseminating process knowledge, providing guidance and direction regarding service desk practice and procedure, or other duties as may be necessary to ensure effective customer service
Education/Certifications
Bachelors’ degree in Information Systems or Business Administration (with specialty in Information Systems) is preferred
Minimum 3 years experience working in a Service Desk environment as an agent/analyst or an incident manager
Three or more years in the service and operation of Service Desk and/or desk side support
Demonstrated understanding of accepted business practices
Proven success leading individuals and teams to accomplish goals within time and resource constraints
Ability to mentor and direct the work of others in a way that provides quality customer service

Service Desk Rep Dutch Resume Examples & Samples

Invite customer to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
Excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
Fluency in English and Flemish/Dutch
Understanding and solving problems in a methodical and logical manner
Strong attention to detail and communication skills

Associate Help Escalation Desk Resume Examples & Samples

Respond to various billing, products and services related issues our dedicated customers may have working in an inbound call centre
Partner with our dedicated sales team to provide first class service while ensuring complaint prevention
Promote the benefits of doing business with Bell
Respond to customer inquiries received via our ticketing tool, emails and voicemail
Receive escalation requests / complaints from customers, VPs and the President’s Office, Bell legal, CRTC, and managers. Prioritize cases based on urgency, action items and complexity level
Communicate by telephone with customers/partners on a continuous basis to keep them informed on the status of their request from beginning to end
Search for the required information to resolve requests (tools, legislation, contract terms, conditions, billing, resources from other groups, etc.), analyze root causes (Bell or customer accountability) and determine strategies/solutions in compliance with business rules. Clearly document all process steps from reception to settlement/conclusion
Work with Bell legal on building court cases as required
Identify all process improvement opportunities in an effort to prevent customer complaints and escalations
Coach SMB frontline teams and agents
Communicate with customers both in writing and verbally
Issue orders and update customer profiles in different tools
Distribute and manage follow-ups
Empty voicemails and distribute the messages as required
Experience in Customer Service
French (5-5-5) / 5 = Fluent in the language with no significant limitation
English (5-5-5) / 5 = Fluent in the language with no significant limitation
Demonstrate a strong desire to help colleagues, agents and customers
Demonstrate adaptability skills, act as change management ambassador (constant change on priority/tasks)
Demonstrate ability to multitask
Demonstrate high level skills in priority management (organizational and planning)
Demonstrate ability to maintain positive attitude when faced with adversity (difficult and unhappy customers)
Demonstrate skills working autonomously and taking initiative
Demonstrate strength in active listening, empathy and win-win negotiation techniques
Demonstrate the development of professional and quality relationships at all times with both internal, external partners and customers
Demonstrate ability to understand and assess accounts quickly / customer requests and to be in a position to make quick innovative decisions
Demonstrate the ability to quickly understand and assimilate training/information/learning and to use different applications
Demonstrate a strong knowledge of Small business Market products and various business solutions (including voice services, internet, IP, Data, Broadband, value added services and related process)
MS Excel intermediate level (pivot table and account reconciliation etc.)
MS Word basic level (receipt letter)
MS Outlook basic level
Demonstrate mastery of the following tools: SAP, BCRIS/ARICS, EOM, IPOTS and NM1 BusinessLegal
Judicial or court representation experience
Knowledge of: VIEW, SOPRO, CIMS, ACCESS, TN Selection, WOT, ECHO, ATOM, WFM, SOGD, Helios, I-Request, NEXXUS
Knowledge of the following tools: B-Expressymo and/or Escalation Tool (RTT), UDB (UT, UT+), LGT, FSOS, Kana, Digitek, SSAM, NOVA, CPRST-CRTC forms
Prior escalation experience

Equity Derivatives Desk Developer Resume Examples & Samples

Significant business engagement and user-interaction
Technical autonomy and innovation
Highly motivated and engaged development teams
Focussed on quality and commercial benefits

Service Desk Level Technician Resume Examples & Samples

Provide second level technical support to EY end users remotely
Perform effective call management, maintaining ownership on cases, and monitoring / updating / resolving incidents in a timely manner
Monitor and manage incidents via the call management tool to confirm all requests are prioritized and managed appropriately
Inform the Team Lead or management situations that may affect the delivery or quality of service to the end user
Perform daily / weekly administrative tasks, as well as special assignments as required
Experience working with IT requirements of a global firm
Experience in a non-English speaking customer focused role
Work with end user, dealing sympathetically with their problems under pressure
Excellent problem solving skills, and results-oriented attitude
Strong customer service skills, with the ability to explain solutions in an effective manner
Excellent team skills, including strong work
Proactive, organized and able to prioritize tasks
Ability to quickly gain knowledge and understanding of technical and business functions
Able to collect/extract information from systems and present findings
Flexibility and initiative to anticipate end user needs
Able to deal with irate users
Mandatory
MS Outlook
Windows XP / Windows 7
Working knowledge of standard business applications (e.g., Microsoft Office suite)
Intel compatible hardware (Desktops, Laptops, Printers, Mobile Devices)
Remote Access (e.g. VPN, wireless)
Desirable

Coodinator, Service Desk Resume Examples & Samples

Troubleshoots problems via phone and email concerning network, PC hardware and software including industry standard applications and UO custom applications, cell phone, phone, voicemail, POS systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training
Resolves user permission issues on multiple systems including, but not limited to, ISeries, JDA, Windows, VPN and industry standard applications. Resolve issues including application errors, Outlook issues, POS problems and reprocessing. Assists users experiencing network printer errors by troubleshooting the printer and delivering appropriate corrective action
Perform daily and weekly scheduled procedures for Data Center operations including, but not limited to, routine core systems maintenance, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities
Required knowledge of desktop, network computer systems, Windows XP and Windows 7 operating systems, Active Directory and Microsoft Office 2003, 2007 and 2010
Preferred knowledge of POS systems, VPN and ISeries
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed and at times, involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations as well as problems that are undocumented and fairly complex as technology evolves and new systems implemented
1-3 years previous Help Desk experience with PC hardware, software, Knowledge of Microsoft operating system and Microsoft Office is required
A+ and Net+ certifications are preferred

Image Desk Specialist Resume Examples & Samples

Coordinate the execution of all image related functions including: monitoring inbound files; processing and keying functions related to image exchange files; ensuring timely completion of all image activity within established Service Level Agreements(SLA)
Coordinate execution of all outbound image cash letter activity
Execute completion of all system and production end of day functions including: server shutdowns, completion of end of day checklists, and routine system maintenance functions
Monitor and execute systemic and manual controls to minimize risk related to image processing
Troubleshoot all system and production issues/delays. Resolve appropriate incidents internally and escalate high-level issues and facilitate resolution engaging multiple technology resources
Advise of process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk
Serve as subject matter expert for external customer contacts, facilitating customer issue resolution, and daily production issues. Communicates specific or ongoing issues to senior management and technical resources
Works with Manager in recommending/implementing cost efficiencies
Maintains daily/monthly reporting of Image Processing activity
Provide requested information to department Manager regarding Audits and Self Assessments
Assists Manager in updating of department procedures
Any other duties or projects as assigned
High School diploma or equivalent required. Bachelor's degree preferred
Three (3) years experience with banking operations
Demonstrates an understanding of Operations line of business
Possesses initiative, a detail orientation, strong analytical skills, and decisive decision-making skills
Knowledge and experience with mainframe and server based production applications. Ability to identify, analyzes, and troubleshoots production related issues
Must be proficient in all Microsoft desktop applications. (Word, Excel, Project, and Access)

Senior Analyst, Service Desk Resume Examples & Samples

Responsible for research, resolution and reporting of escalated issues and projects. Trains new team members and creates and maintains documented procedures as well as detailed communication of said processes to the team. Perform detailed analysis of undocumented issues in order to effectively document procedures for support team. Write, publish and maintain documentation in Service Desk knowledge base. Assists support staff by providing direction from management to maintain support levels
Troubleshoots problems via phone and email concerning network, PC hardware and software including industry standard applications and UO custom applications. Resolves user permission issues on multiple systems including, but not limited to, ISeries, JDA, Windows, VPN and industry standard applications. Resolve issues including application errors, Outlook issues, POS problems and reprocessing
Responsibilities could include creation and maintenance of ISeries and JDA accounts, quarterly SOX and PCI audit control processes and IT service level metrics from current phone and incident management systems
May be required to perform and administer daily and weekly scheduled procedures for Data Center operations including, but not limited to, routine core systems maintenance, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring
Pleasant phone voice and demeanor
Ability to deal with problems involving a few concrete variables in standardized situations as well as problems that are undocumented and fairly complex as technology evolves and new systems implemented
3 to 5 years experience with pc desktops, networked computer systems, Windows XP and Windows 7 operating systems, Active Directory and Microsoft Office 2003, 2007 and 2010. Preferred knowledge of POS systems, SQL Server, VPN and iSeries
Ability to read, interpret and create technical documents and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
3-5 years previous Help Desk experience with PC hardware, software, knowledge of Microsoft operating systems and Microsoft Office is required
A+ and Net+ certifications are preferred as well as iSeries and Computer Operations experience or equivalent combination of education, experience or on the job training

Assistant Manager Walk-in Desk Resume Examples & Samples

Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service. Final Resolution to be communicated to Customer and Top Management Complaints /Chief General Manager’s office, Minsitry of Finance, Banking ombudsman, Senior management team ,other external sources
Portfolio Management & responsible towards reducing the inflows in respective portfolio. Relationship Management is very critical
Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress
To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
Ensure completion of cases within timelines and within quality standards
Function comfortably in a fast-paced performance-based customer services environment where cases are monitored, recorded and assessed for quality of performance
Handling good relationship with Banking Ombudsman and local SBI offices and reconciliation of complaints / queries is very critical
Excellent, professional phone and communication skills – interpersonal, verbal, and written with the goal of influencing outcomes
Must be able to build positive, productive relationships with customers and team members
Good networking skills
Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
Strong organization, time management, and multi-tasking skills
Self-starter with ability to work independently with minimal supervision

CIB Swaps Trading Desk Associate Resume Examples & Samples

2-4 years of Trading experience (preferably in Rates markets)
Bachelors degree in Engineering, Math or related quantitative field
Someone who thrives on the challenge of competitive pressures and is able to remain focused on client needs
Expert Bloomberg, Excel, Power Point and MS Office skills
Experience in Capital Markets required
Strong understanding of fixed income markets and drivers
Superior time management and multi-tasking skills to juggle live transactions and daily tasks
Maturity and the ability to succeed in a dynamic, fast-paced and open environment

Scenario Desk Team Lead Resume Examples & Samples

Evaluate mortgage applications
Provide quality loans for the company by underwriting and evaluating residential mortgage applications
Review loans within approval authority and recommending loans to upper management on loans outside of approval authority
Manage workflow of the loans within the region, including prioritizing as needed to accommodate established service levels
Supervise, train, and develop new and existing underwriters in the region
Control the credit quality of the loans approved by random quality review of files underwritten by the Underwriters on the team
Government certification is required
Minimum 5 years of underwriting experience
Prior management experience is required
Knowledgeable with MS Office
Great organizational skills, detail oriented

Director of Service Desk Operations Resume Examples & Samples

Excellent leadership, follow-up, and customer service skills
Excellent interpersonal, written, and verbal communication skills
Exceptional management and people skills and the ability to engage and motivate staff
Ability to lead by example and have a deep commitment to both exemplary customer service and Racker support
High energy level and creative problem-solving abilities
Excellent attention to detail. Ability to execute technical strategies to increase efficiency and service
Ability to communicate process and policy changes clearly and effectively
Ability to handle multiple tasks and prioritize work in order to maintain required productivity and service levels
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations
Ability to demonstrate Problem / Incident Management skills
Work with leadership to develop strategic IT plans in order to align technology with business strategy
Develop an IT roadmap to support substantial growth and international expansion
Develop and maintain relationships with other leaders in the IT department and with key stakeholders across the organization by promoting involvement, communication, facilitating constructive consensus building
Establishes and assures adherence to budget, schedules, work plans, and performance requirements
Provides leadership support for projects, exploiting opportunities for service delivery improvements and value-add to the customer/clients
Manages end user, internal, escalated, and communications during major incidents; coordinates with problem, change, release, and configuration management to initiate resolution and recovery of service(s) as required
Identifies incident commonalities and initiates and, when applicable, coordinates with problem management to support root-cause identification exercises to identify and correct major problems
Participate in the development and maintenance of a knowledge management system, continuously improving knowledge base for incident resolution and user self-service
Ensures users are provided efficient, effective, and timely support on a 24x7basis; ensures that staff are properly scheduled to ensure optimal coverage and responsiveness
Drive team goals for call, ticket, and quality performance based on performance standards. Ensures that required service targets, performance measurements, key performance indicators, status reports, and other reporting interfaces are completed and continually improved to meet the needs of the stakeholders
Maintain individual team metrics and use results to help develop individuals and improve team performance. Establish a cycle of continuous service improvement with measurable improvement targets. Establish minimum acceptable quality goals for the team
Communicate regularly with staff through group meetings and individual sessions; ensure issues/input from team is listened to and that organization/department strategy/goals/decisions are communicated consistently and in a timely manner
Minimum 7 years of Helpdesk / Desktop management experience
Minimum 3 years of experience working in an environment aligned with the ITIL framework with specific experience in incident management and request fulfillment required
BS Degree highly desired or equivalent combination of technical certifications and experience
Must be confident, highly motivated and passionate about making a difference with demonstrated performance building high performing teams

LMS Money Market Desk Head Resume Examples & Samples

Provide Leadership to EMEA Desk in all facets of the business
Desk leadership partnering across the EMEA Region in line with evolving corporate objectives
Work with partners in EMEA Liquidity Management Services (LMS) and across the bank to serve key clients
Assist in development and growth of the TTS Liquidity Desk and Citibank Europe Treasury
Manage and prioritize workflow needs for the business
Coordinate with all operational / infrastructure areas of the bank on any new business/client developments
Preparing presentations to prospective clients/internal businesses
Co-ordinate with Legal /Compliance/CAMU/API on documentation KYC etc re new Clients
Preparing monthly reports budgets MIS monitoring etc
Support roll out of Products both regionally and globally
Ability to provide excellent service to clients
Good understanding of Cash management, Securities or Operations business would be an advantage
Knowledge of financial instruments and reporting requirements would also be an advantage
Ability to learn quickly and work to a high degree of accuracy under pressure
High level of inter-personal skills to ensure effective interaction at all levels within Citigroup and customer organizations
Ability to meet strict deadlines
Excellent IT skills including of Citi internal systems (Flexcube, Smart, and Dealing systems are advantages)
Strong Academic background
Ability to assess information for completeness, accuracy and reasonableness
Motivated, conscientious and flexible, innovative, Team Player
Ability to use various Treasury related systems would be an advantage, but not necessary

Assignment Desk Mgr Kvvu-e Resume Examples & Samples

35% Efficient assigning of crews to maximize content gathered
10% Effectively manage and motivate staff while monitoring prevention of unnecessary overtime
5% Additional duties/tasks as needed/assigned

Volcker Trade Desk Supervisor Resume Examples & Samples

Ensure all position and desk mandates are up to date and contain consistent language
Communicate and educate staff on new and existing Standing Orders, Policies, Procedures relating to Volcker requirements
Monitor all employee Volcker training requirements and escalate overdue learners as required
Review regulatory changes and initiatives and assess their impact on Global Markets business lines
Conduct internal surveillance and investigations as required
Act as liaison between Front Office and the various functional groups
Escalate potential violations to senior management and the relevant risk and control functions promptly
Review Front Office Volcker metrics and control processes
Ensure timely completion of management action plans relating to Volcker
Work with Trade Supervision team and Business Management teams within Global Markets to co-ordinate Volcker attestation process
Proactively identify operational risks/ control deficiencies in the business

IT Infrastructure Service Desk Team Lead Resume Examples & Samples

Reports to Global Service Desk Manager
Work in a multicultural environment leading a team of Support Specialists, part of global organization providing service to all Credit Suisse employees
Build and maintain a team of world-class individuals who strive for personal excellence but recognize their responsibility to both their immediate team and the Global Service Desk as a whole
Responsible for management of operational escalations as and when required
Strategy for workforce management, efficiency achievements and management of KPI’s
Support Specialists performance and quality reviews
Handle incidents/requests arriving on the Global Service Desk queue when needed
Forging and maintaining relationships with support counterparts
Able to develop a service culture, improve service quality and customer satisfaction and essentially be a Lead with strong interpersonal and communication skills with the ability to motivate staff
Track record of working in a support or service desk environment in a managerial capacity
Experience managing and motivating team members
Track record of working within diverse and successful IT teams
Fluent written /spoken English, one of the following additional languages: German, French, Italian, Spanish would be a an advantage
Ability to best leverage the diverse resource pools and skills available to deliver results
Risk minded and aware, able to manage risk deliverables and commitments
Attention to detail and proactive management
Solid situational analysis and decision making abilities
Recorded IT and infrastructure experience. End User Workspace specific skills or skills from applicable disciplines, solid experience of supporting an end user environment
Experience in similar roles
ITIL awareness

Director, Service Desk Resume Examples & Samples

Responsible for management of insourced operations and implement strategies, processes and technologies to generate higher productivity, operational efficiencies, and increase customer satisfaction
Responsible for direct management of outsourced Service Desk provider to contractual terms
Collaborate with operational support teams to ensure call center services and resolution of issues exceeds client expectations
Collaborate with Service Management and Service Delivery and Demand Management to develop continual improvement plans that can reduce client issues
Oversee and guide the development of self-help knowledge repository focused on increasing client self-service
Maintain continual lines of communication with SI&D and directly with customers to ensure quality of service delivery and customer satisfaction
Measure and review customer satisfaction surveys and provide follow-up as needed with customers and operations team
Manage the communication and escalation of issues with Service Integration and Delivery organization ensuring successful resolution and minimizing customer impact
Recognize and identify potential areas where existing policies, procedures, and programs require change, or where new ones need to be developed to make the Service Desk more efficient, and to ensure high levels of Customer Satisfaction

UK Institutional Desk Resume Examples & Samples

The successful candidate will be a member of UK Corporate Broking team and will work internally as part of the client team supporting MDs, Directors and VPs in both day to day Corporate Broking and pitching for new business
Particular focus of the job will be on developing relationships with portfolio managers and buy side analysts at the key institutions who are the major shareholders in our Corporate Broking clients with the aim of providing the management team with timely and relevant insight
The external part of the role is to forge strong and lasting relationships across the buy side to develop our market / shareholder intelligence
The role is entrepreneurial and requires daily external interaction with broking clients and institutions
The role will include working closely with ECM on equity issuance and related activities for our Corporate Broking clients
Graduate from a leading University
Interest /experience of equity markets, ideally with previous exposure to institutions
Very good understanding of how the equity markets work
Very strong interpersonal skills; ability to deal with diverse array of internal colleagues across Corporate Broking, IBD and Equities; confidence and ability to have a two way dialogue with senior buy side Portfolio Manager’s and proactive approach to building the relationship over time
Ability to work under pressure and produce very high quality written materials

Process & Risk Specialist Desk Greece Uhnw-geneva Resume Examples & Samples

 First point of contact for questions related to risk, regulations, processes and tools
 Support the identification, evaluation and mitigation of risk within the client relationship and proactively formulate holistic solutions
 Ensure that pending items are processed by the client advisors on time and do not escalate (e.g. missing client documents, reviews of client history, suitability review)
 Support client facing teams to understand and adhere to existing and new policies by providing training and coaching
 Support Desk Head in ongoing reviews and account openings in terms of Due Diligence, Know Your Customer and mandatory legal documentation
 Perform regular and ad-hoc risk reviews either self-guided or on request of the Desk Head or Business Risk Support
 Monitor all risk reports, explain relevant issues to the team and escalate with the Business Risk Support team when necessary
 Hold regular risk meetings with client facing teams and Desk Head to ensure sufficient focus on risk management topics and pending items
 Organize and conduct in-desk trainings for new tools and processes
 Collaborate within PRS organization to exchange best practice and to coordinate process improvements
 Banking education with several years of work experience, ideally with risk and/or legal focus
 Good banking products and front processes knowledge
 Conceptual capability to understand and discuss legal documents and topics with the internal experts in the Legal and Compliance department
 Knowledge of UBS internal tools (e.g. CAWB) is an strong advantage; good MS Office skills (PowerPoint, Excel, Word)
 Good English language skills, both oral and written are required
 Winning personality and ability to establish strong partnership with team-members and other stake holders
 Reliable team player with a strong sense of responsibility; high level of self-assuredness and authority
 Excellent organizational skills and good priority management to meet deadlines
 High attention to details and good conceptual skills to come up with solutions
 Adaptable communication skills to deal with a variety of personalities

Private Banking Branch Service Desk Specialist Dallas Resume Examples & Samples

To provide fundamental support in certain phases of client service, client relationship building, and account maintenance
Ability to escalate issues when needed
Excellent PC Skills: Microsoft Office including Microsoft Word, Microsoft Excel, PowerPoint

Service Desk Operator Resume Examples & Samples

To take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
Systems/applications deemed necessary to carry out the requirements of the job
Instruct suppliers to carry out work and monitor and manage them for event closure details
Ensure building and contact information in CIMS is kept up to date and relevant
Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and
A good general education is essential
Telephone operation in a business environment
Aptitudes Excellent phone manner (familiar with computer based telephony systems)
Demonstrate achievement in the areas of experience detailed below, which is
Likely in a number of cases to be through formalised training courses. Full training and induction on the facility and systems will be given. System details will be supplied in due course
May have worked in a call centre environment
Innovative and imaginative
As a team player will contribute to team building and succession planning

Senior Service Desk Generalist Resume Examples & Samples

Desktop technical specialist for all operating systems and all hardware platforms
Understanding of identity/access management
Proven ability to develop effective working relationships at all organizational levels
Strong attention to detail and analytical skills
Excellent communication skills - oral, written and presentation
Demonstrated planning and project management skills
Education: Associate degree in Computer Science, Electrical Engineering, Information Systems or vocational/technical degree or equivalent relevant experience in addition to the minimum experience requirement
Additional Training/Certification: Help Desk certification preferred. ITIL Foundations certification preferred. Technical certifications such as A+, Security +, MCP, are a plus
Travel: Must possess valid driver license and reliable personal vehicle. Must be able to travel by a variety of modes of efficient transportation, including aircraft, to any and all Ralph Lauren sites. Travel is expected to consume approximately 1% of the time required for this position

Tech Service Desk Resume Examples & Samples

Demonstrates ability to identify why a problem is occurring, analyze the appropriate data and create effective plans for resolution
Involves others when seeking solutions
Makes timely, clear and consistent decisions
Operates with a sense of urgency and escalates as appropriate

Information Desk Outfitter Resume Examples & Samples

Greet customers as they enter the store while ensuring that items brought into the store for return are checked and marked as such
Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabela's programs including, but limited to CLUB Membership, Cabela's Xtreme Protection, Kiosk, VOC and In-Store Pick-up
Assisting in EAS activation by verifying the purchase with the customer receipt
Assist in other areas of the store when business needs dictates, which may include, but not limited to: hunting, fishing, camping, footwear, clothing, gifts, general store, archery, marine, backend, cashier, and deli or bargain cave

Senior Trader, Singapore Night Execution Desk Resume Examples & Samples

Trader provides high-touch, best efforts execution support for client transactions in FX and equity, funded and OTC securities as well as equities
Handles product inquiries from sales
Provides relevant market information and product updates to sales
Helps to communicate trade ideas
Assists with internal or external product training and marketing efforts
Maintains trade records
Acts as a liasion between dealers/issuers and settlements
Works closely with settlements to ensure a smooth settlement process
Provides back-up role for other trading functions, if assigned
Performs projects and tasks as assigned

Bid Desk Specialist Resume Examples & Samples

Establish strong trusted working relationships with internal departments and groups that contribute to the structure of or may be impacted by non-standard business contracts, specifically Sales and Business Affairs, Finance, Operations, Product Management, Product Marketing, Global Professional Services and Global Support Services
Supporting Sales by assisting in the preparation of the P&L for new deals and contract renewals and issuing approved pricing detail
Assisting in drafting on behalf of Sales, including the preparation of the pricing schedules and commercial sections of the contract
Ensure that deal practices are documented, optimized, communicated, adhered to and in support of global operational and sales objectives

Service Desk Technical Operations Engineer Resume Examples & Samples

1st and 2nd Line Technical Operations Support
Log all 1st and 2nd Line queries for Networking, Trading and Market Data issues
Incident manager
Escalate in line with escalation process and policy
Customer Incident Notification
General Notifications to do with Maintenance activities
Exceptional Troubleshooting Network issues
Problem analysis and correlation of incidents
Vender management
Cross team collaboration
Manage TOC queue and ticket assignment in Service Now and other CRM systems
Chair Change Request daily meetings when required
Change Request preparation ready for approval
Manage/action out of hours network changes
Overnight Runbooks for application support and pre-market checks
Compile Operational Status report
Mentoring junior NOC engineers
Leading process efficiency improvement for the TOC
Decommission services as requested
Major Incident management
Technical NOC/TOC background
Knowledge of ServiceNow (or familiarity with ITSM systems)
The ability to multitask across multiple incidents
Experience troubleshooting the following network technologies and platforms

Trader Central Risk Desk Resume Examples & Samples

Work closely with other traders and quants to facilitate trades in the central risk book
Trade in equity products including single stocks and ETFs
Generate and execute ideas
Coding to improve data / analytics infrastructure
Have a strong interest in markets
Strong skills in statistical analysis
Competent programming in languages such as R, Matlab, SAS, q/kdb+, some form of object oriented programming

Senior Advice Service Desk Consultant Resume Examples & Samples

RG146 compliant, working towards or completed Advanced Diploma of Financial Services
An in depth understanding of how the Advice process works within a financial planning practice and how it is applied by financial advisers
Knowledge of superannuation, retirement planning, social security, taxation, insurance and estate planning essential
Proven Stakeholder engagement management within a client focussed environment
Proven track record in coaching and mentoring
Previous experience engaging directly with Advisers

Foreign Exchange Options Desk-VP Resume Examples & Samples

Quantitative Bachelors Degree at 2.1 or equivalent
Previous experience with Structured Products trading or structuring in a major bank / dealer
Solid track record and reputation with client base

Associate Help / Escalation Desk Resume Examples & Samples

Provide support and coaching to group members and external stakeholders
Treat unusual and complex situations while providing recommendations on corrective measures
Fill out audits to ensure that work is completed to the required intervals and according to the required quality standards
Manage a large amount of internal and external data network while monitoring the integrity of the various databases
Develop extra documents following the analysis of problematic situations
High speed of learning
Advanced Knowledge in Excel (pivot tables, macro etc.)
Adaptability to change
Ability to manage multiple emergencies simultaneously
Strong ability to work under pressure
Ability to conceptualize new concepts learned and put into practice
Ability to communicate with multiple hierarchies efficiently
Ability to navigate multiple systems simultaneously
Autonomy
Diplomacy
English (3-3-3) / 3 = Working ability to carry out normal business in the language
PSP
ACUT
IPAIRE
Net X
HORIZON
SAP

Speed Desk Team Leader Resume Examples & Samples

Knowledge of politics, economy, financial markets, and business
Strong news judgment and proven ability to cover breaking news
Experience of working in a real-time news environment
Minimum of three years of business reporting and writing experience
Strong organizational and interpersonal skills
Excellent English reading and writing skills, multi-lingual preferred

Service Desk Team Lead-rbi-sutton Resume Examples & Samples

Provide regular performance and status reports back to management
Ensure that stakeholders are kept informed of progress, issues, and challenges in an efficient and effective manner
Undertake thorough impact analysis of all incidents or requests received by the team and understand the impact of their work on the business
Conduct personal development sessions with staff, development planning activities and periodic performance reviews to maintain a high performing work environment and team
Initiate and participate in recruitment activities ensuring the appointment of suitably qualified and motivated employees
Handling major incidents in accordance to the process and procedures
Ensure that the Service Desk function establishes and maintains a good working relationship with other relevant functions within Technology and across the business
Develop and drive timely support and management process and procedures
Drive the development of continuous improvement opportunities
Supply innovative ideas and suggestions for improving working practices, tools and technologies used by the team
Act as the primary contact for internal departments
Demonstrate a proactive approach to mitigating risks/issues, improving quality and resolving issues that occur
Co-ordinate team meetings and activities to help ensure the team meets its objectives on time and to the quality standards agreed
Support other functions, as appropriate, by providing subject-matter expert advice on Service Delivery or IT support tasks
Maintain Service Desk and Account Management knowledgebase or documentation and process
Engage in, as well as make recommendations for, new technology initiatives
Previous team management experience within a technology service desk environment
Previous experience writing and understanding performance and status reporting
Strong written & verbal communication skills and ability to interact with Technology staff, senior Technology management & key business stakeholders
Previous experience in a Senior Technology Service Desk role within a large corporate environment
Extensive experience in Service Delivery technical support environment
Experience with business process and service level agreements / lead times
Previous experience working with IT Service Management tools and Software Management suites
Strong commercial awareness
Strong time management & self-prioritisation skills
Experience working in global teams
Familiarity with process-driven support organisation
Management of staff development
An understanding and comprehension of ITIL processes

Desk Developer Resume Examples & Samples

Working with traders and quants to roll-out, support and run strategies
Building and support the trading framework software
Develop & support related data feed applications
Support various ad-hoc infrastructure applications, processes, and databases

Assignment Desk Internship Resume Examples & Samples

All candidates must be available from January- May for a 15 week program
All candidates must be willing to work full-time 40 hours/week
All candidates must provide their own housing and transportation for the duration of the internship
All candidates must be willing to working evenings & weekends in case of breaking news
All candidates must have a demonstrated interest (academic or internship) in journalism or production
All candidates must be detail oriented, work well under pressure, and excellent multi-tasking skills
All candidates must possess good communication skills, both written and verbal
Undergraduate students in their Junior or Senior year or recent graduates
Prior experience working in a newsroom (print or broadcast)
Familiar with Avid or Final Cut Editing
Experience writing for either online or print publications

Assignment Desk Mgr Kvvu Resume Examples & Samples

40% Daily planning to maintain effective operation of the desk
10% Manager Duties (scheduling, coaching, and counseling of team)
3-5 years assignment editor experience

Associate Help & Escalation Desk Resume Examples & Samples

The successful candidate will be expected to do the following
Provide support to the employees assigned to you
Coach and deliver training sessions as required
Participate in process improvement projects
Extensive Outside Plant knowledge
Knowledge of SAP, APSS
Intermediate knowledge of Ms Word/Excel PC skills
Ability to work independently or as a team with minimal supervision
Familiarity with ORROWS and Projects Database
Network X

Service Control Desk Operator Resume Examples & Samples

Providing professional support between relevant departments
Opening, handling and tracking of incidents
Solving simple service requests for the customers
Generic knowledge in IT
Good German and English in spoken and written
Ability to work in 24/7 shifts (12 hours)
Previous experience in similar position

Technician, Service Desk Resume Examples & Samples

Minimum two (2) years related experience in a service desk environment
Minimum two (4) years related experience in a customer service environment
Strong customer service orientation including positive attitude and excellent problem solving, communication, and organizational skills
Exceptional knowledge of Microsoft Operating Systems (Windows 2000/XP)
Exceptional knowledge of Microsoft Office Suites, including Outlook/Exchange (Office 2003 and 2007)
Strong knowledge of Service Desk ticketing software (i.e. Service-Now, HEAT, Magic Service Desk)
Ability to troubleshoot remote access technologies (i.e. VPN, Citrix, and Blackberry)
Able to effectively interact with all levels of the organization

Service Desk Mgr Resume Examples & Samples

Maintain Customer Satisfaction by successfully managing all service areas that have impact on Client satisfaction (SLA achievements, migration support, innovation initiatives, continuous service improvement plan)
People Manage all service desk resources with responsibility for legal and company internal polices compliance of all employees under manager jurisdiction
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
ITIL foundation certification as minimum; Microsoft certification is a plus
Experience in dealing with client contacts at a senior level
Able to travel if required for meetings
Hands-on operational approach: generate confidence with own team by providing direction, ideas; leadership
Highly developed negotiating, presentation and communication skills
Customer service focus

Global Service Desk Team Lead Resume Examples & Samples

Responsible to Service Desk Site Lead for all activities occurring during their teams shift
Deputizes for Service Desk Site Lead out of hours and when additionally necessary
Build and maintain a team of world-class individuals who strive for personal excellence but recognize their responsibility to both their immediate team and the Service Desk as a whole
Deliver continuous improvement across all disciplines; process, customer satisfaction and data quality
Optimize shift staffing to deliver the agreed service levels whilst maintaining headcount and budget targets
Forging and maintaining relationships with regional support counterparts
Five years working in a support or service desk environment in a managerial capacity
Experience managing and motivating shift workers
ITSM advanced configuration, automation and customization
Knowledge management tools, maintenance strategies and data models
Self-heal technologies, products and platforms
Password reset tools and multi-channel client service capability
Independent client notification tools for broadcast and info messaging
Remote control tools, including both intranet and internet capability
Telephony-to-ticketing integration (CTI)
Understanding of IVR technology, industry trends and capability
Client training techniques, media and strategies
Self-help cultural adoption strategies, pricing and communication plans
Problem management and root-cause lifecycle management
Providing support channel diversity and cost transparency
Industry awareness of all current-state technology tools and trends

Service Desk Level Technician Resume Examples & Samples

Monitor and manage incidents via the call management tool to confirm all requests are prioritised and managed appropriately
Participate in the firms’ performance management and development process co-developing Annual Plans with appointed counsellor
Good knowledge of Portuguese, mainly written, to assist in the Brazil SD support queue sporadically

GSG Rm-korea Desk Resume Examples & Samples

The candidate would be a Relationship Manager in Global Subsidiaries Group directly managing a portfolio of 20+ multinational corporate relationships and focusing on prospecting key new customer relationships
Manage a portfolio of Korean accounts covering companies in sectors and across platinum, gold & silver client segments
Grow the Korea Desk’s revenue base in South India through new customer acquisition and deepening existing customer relationships
Work closely with Parent Account Managers & Regional Account Managers to provide seamless solutions to the Corporate in line with their global strategy & policy
Understand Industry trends, local obligor outlook and parent obligor outlook. Apply established policies and guidelines to complete periodic credit reviews. Ensure that appropriate credit and documentation standards are maintained
Proactively identify opportunities to structure innovative solutions and cross-sell the full range of products tailored to customer needs and requirements, increasing share of wallet
Work with product partners (CTS, FICC & CMO) to structure and sell solutions across the product universe

Welcome Desk & Member Enrollment Director Resume Examples & Samples

Bachelor’s degree in human services, social services, business or equivalent, and two years experience working in health and wellness or social service environment; or equivalent combination of education and experience
Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Knowledge of word processing, spreadsheet and database programs
Proven track record of developing authentic relationships with others
Ability to foster a collaborative team approach to solving challenging situations
YMCA Team Leader certification; if not certified, must obtain certification within 12 months
CPR, First Aid, AED and O2 certifications must be obtained within 90 days
Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions
Screens, trains, and supervises the Welcome Desk and Member Enrollment team members
Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas
Leads continuous improvement efforts focused upon established key Association benchmarks including but not limited to the following measures
# of inquiry phone calls that result in appointments with enrollment specialists
# of new enrollments and introduction:enrollment conversion rates
% of new members who meet with a wellness support team member to discuss goals, gifts and interests
% of members reporting that team members are both friendly and competent
% of members reporting that they feel welcome and that staff know their name
New member and program participant email acquisition rates
% of New Member survey returns
Works with the Office Manager and Director of Member Impact to manage the annual renewal process
Manages the schedule of the Welcome Desk and Member Enrollment teams so that member needs are met, and labor costs are within established guidelines
Collaborates with the branch executive director and his/her management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage
Manages between two and ten members of the Member Enrollment and Welcome Desk Teams. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Senior Specialist, Global Service Desk Resume Examples & Samples

Provide recommendations to EIS (Enterprise Infrastructure Services) Service Desk management and service provider to improve efficiency and quality and enhance services
Proactively work with various resolving teams to identify tasks/processes that could be transitioned to the Service Desk
Collaborate on EIS portal to ensure clients’ needs are met and changes or caps are identified for inclusion in portal enhancement projects
Record service delivery critical information in a tracker in order to (a) clearly document the problem, action taken, and end solution for a historical record; (b) monitor and update the status of various customer problems at any given time; (c) provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other Tier 2 & 3 Support professionals; and (d) capture data to be used by management regarding problem trends, resolution time, costs, or other metrics
Responsible for support of SOX related audits
Responsible for special handling (due to HR/Legal hold) of off-boarding requests
Responsible for monitoring the Service Desk mailbox for the BU and acting on requests/issues/escalations sent to that mailbox
Participate in end user portal upgrade projects to better understand upcoming changes and to participate in UAT testing

Specialist, Global Service Desk Resume Examples & Samples

Write and distribute knowledge objects to ensure the consistent application of solutions
Liaise with the Service Desk and client regarding client escalations
Proactively collaborate on service delivery with local support teams using ITIL methodologies, best practice, industry standards, etc
Collaborate on EIS (Enterprise Infrastructure Services) portal to ensure clients’ needs are met and changes or caps are identified for inclusion in portal enhancement projects
Participate in client projects with an eye towards Service Desk roles and responsibilities. Champion Service Desk’s ‘transition-to-operations’ process with client project managers to make sure needed tasks are included in project plans and adequate time is allocated to Service Desk to prepare for support of the new system
Participate in completing deliverables for SOX related audits
Assist with special handling (due to HR/Legal Hold) of off-boarding requests
Monitoring customer feedback mailbox for the BU and take appropriate actions on requests/issues/escalations sent to the mailbox
Participate in end user portal upgrade projects to better understand upcoming changes and participate in UAT testing

Senior Analyst, Structured Equity Desk Resume Examples & Samples

Ensure all reconciliation and reports in the area are complete on a timely basis
Investigate and resolve position and trade exceptions through daily reconciliations
Ensure all trades are booked correctly and all amendments are properly reflected in the trading systems
Ensure trades are updated to properly reflect life cycle events (expiry, reset, dividend, merger etc)
Ensure control and checks are in place for New deal and trade amendments
Work closely with IT / PD to automate transactions workflow and create robust trade booking and trade activity monitoring tools
Liaise with FO, Market risk, Valuation, P&L, Operations to help sorting breaks and inform them about new/amended trades
Participate in system migration project – conduct UAT testing and ensure the position of traders with consideration on Market risk and P&L impact on trading books
Responsible for completion of EOD process including completeness and reconciliation checks

Service Desk Operator / Administrator Resume Examples & Samples

Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
Utilise the CIMS (Computer Information Management System) software application and any other
Update supplier contact details for each event as appropriate/
Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS
Worked in a support services team environment or for a service company
Character Self-motivating and enthusiastic team player
Have a background in Facilities Management or Support Services
"Can do" attitude
Flexible and hard working
Willing to be involved in all aspects of the business
Ambitious, willing to grow and develop with the business

Lock Desk Pipeline Specialist Resume Examples & Samples

Reviews daily mortgage pricing rates
Stays informed of changes to investor and secondary policies
Serves as a backup for creating daily rate sheets and compliance reports
Performs detailed tasks integral to departmental efficiency and performance
Provides excellent customer service by responding to inquiries and resolving exceptions in a timely basis
Calculates, records, and updates loan pricing for all mortgage applications
Verifies auto debit and account balance information
Assists in ensuring compliance with federal regulations and fair lending policies
Resolves rate and pricing issues for internal personnel
Performs the gatekeeper role for Secondary Marketing’s policy and procedures
Helps safeguard the integrity and profitability of the department
Responsible for collecting and organizing information obtained from various internal sources so that it can be used for various projects and processes. (II-III)
Provides training and continued coaching to junior members of the Lock Desk team (III)
Runs Daily Reports to find and correct pricing errors and missing information (III)
Manages distribution of incoming Marketing Registration Sheets to the Lock Desk (III)
Serves as backup the Department Manager (III)

100

Tech Service Desk Resume Examples & Samples

Complete training to gain competency in technical problem determination and resolution
Demonstrate initiative by quickly following established processes to solve system problems
Demonstrate a commitment to teamwork through relationship building and collaboration
Meet individual goals for productivity, quality, and dependability on a consistent basis
Potential to work remotely depending on productivity
Participate as requested in the Service Desk Incident Management Process
1-2 years experience at a technical service desk/call center providing technical support via phone to end users possessing varied levels of technical knowledge, or equivalent Nordstrom experience
Proven systematic problem-solving skills, ability to think "outside the box" and understand department needs, e.g. awareness of calls in queue, real-time trending and staffing concerns
Must demonstrate a strong work ethic and dedication to quality
Ability to work a flexible full time work schedule; may be called upon to work any days/times within a 24x7 rotation

101

Desk & Cross Resume Examples & Samples

Lead a team of editors, guiding them to add value to the AP’s report via constructive editing and publishing that set the industry standard for speed and quality
Help establish a clear and focused set of priorities for presenting content, including for mobile and social audiences, and then communicate those to cross-format-focused teams to execute on those priorities
Aggressively plan ahead and work closely with reporters and editors in all media formats on the best ways to tell daily and enterprise stories. This includes experimenting with alternative and visual story forms
Help design and lead efforts to promote the work of the AP’s Washington bureau, working with the company’s social media and corporate communications teams
Share responsibility for the overall quality of the AP’s daily and enterprise report, ensuring all content is thoroughly reported, well produced and meets all AP standards
Thrive in a fast-paced and intensely competitive market, employing a solutions-based approach
Be able to juggle multiple tasks including administrative tasks such as scheduling, while keeping a close eye on the AP’s presentation
Outstanding communications skills, including the ability to cooperate with and work with reporters and editors remotely
The ability to work in multiple formats and/or as part of a team that includes editors and reporters working in multiple formats
The ability to adapt to a fast-changing news environment and to seek and absorb competitive intelligence and customer intelligence

102

IT Srvc Desk Spec Resume Examples & Samples

Responsible for third level support and resolution of incidents received via the IT Service Desk. Function will be attainable through the use of remote tools, via telephone or on rare occasions, in person. Responsibilities to include troubleshooting/resolving novice level Incidents/Outages in the following specialized areas: Network, Server, Database, Software and Hardware. Notification to Service Desk Duty Manager when customer impacting problems are encountered. Assignment of tickets to responsible group/team when outside resolvable scope
Provide an enhanced degree of proactive support, leveraging monitoring alerts and other tools, in effort to resolve potential system issues before impact is realized to the service level
Basic and advanced customization and deployment of new/upgraded hardware and software internally and to off-site locations
Write technical documentation and publish to the WIKI/SKMS(Service Knowledge Management System) regarding installation procedures and troubleshooting steps for software/hardware and other specific area(s) of expertise
4 to 6+ Years
Comp-TIA A+ Certification
Dell DOSD Certification Desktop/Laptop
Specialized area Certification
Ability to work independently and exercise sound judgment to resolve issues

103

Tech-service Desk Resume Examples & Samples

Deliver exceptional customer service to all stakeholders
Receive incoming support requests and provide quick and accurate problem resolution over the phone and e-mail for a variety of user issues
Communicate technical concepts and policies in simple, easy to understand terms to ensure comprehension by all users, regardless of their computer competency
Contribute to continuous service improvement through collaboration with other teams within and outside the Service Desk
Act as a role model and set a high personal standard of performance
Experience working in a metrics driven support environment
Experience using trouble ticket management software

104

Service Desk Accountant With German & English Resume Examples & Samples

Unjustified discounts analysis and booking on vendors accounts
Prepares and follows up letters of collection
Timely execution of cash collection activities
Maintaining and analyzing aged debt reports in order to control the overall bad debt
To undertake any ad hoc duties/tasks and projects as required
Participation in month end closing activities (accounts reconciliation, reporting)
Preparing desktop procedures, updating existing documents
Possibility of participation in process migration

105

Service Desk Accountant With French & English Resume Examples & Samples

Handling incoming queries from suppliers via e-mails and phones
Handling of incoming payments and returned payment from vendors
Participation in month end closing activities (accounts reconciliation, reporting) Preparing desktop procedures, updating existing documents
Conducts studies and develops solutions for improving accounting processes

106

Equity Flow Derivatives Desk Strat Resume Examples & Samples

Work closely with traders to analyse large data sets with an aim to assist decision making & increase efficiency in trading
Setup multiple backtests of hedging strategies and perform critical analysis of the results
Build cutting edge tools for trading and risk management of equity derivatives product
Analyse and manage the risk of the positions currently in the book
An advanced degree, or equivalent, in a quantitative subject such as Engineering, Applied Mathematics, Physics, Software Engineering
Strong programming skills applied within the library of a front office team
Drive and desire to work in an intense team-oriented environment

107

Capital Markets Trading Desk Intern Resume Examples & Samples

Learn about Ameriprise Financial Equity Trading, Fixed Income Trading, Portfolios, Fixed Income Services, Trade Reporting, Processing and Securities Lending business units through assigned tasks designed to provide an introduction to the desks’ workflows
Gain familiarity with the applications and tools used at Ameriprise to conduct day-to-day business
Understand the business support and technological infrastructure necessary to operate the trading businesses
Observe and participate in the following business unit daily processing
Applicant must be a junior currently pursuing a bachelor's degree in accounting, finance, information technology
Minimum 3.5 GPA
Displays excellent written and oral communication skills
Demonstrates strong computer proficiency including a good working knowledge of MS Office
Excellent analytical, decision-making, problem-solving, teamwork, and time management skills while maintaining an attention for detail
Resourceful and proactive in gathering information and sharing ideas
Enjoys non-routine daily activities

108

Tier Service Desk Resume Examples & Samples

Drive and implement a repeatable Knowledge Base Management process, ensuring Knowledge Base articles for the Service Desk are complete and updated on a regular basis and a process for retiring Knowledge Base articles is in place. This includes working with level 3 support and project teams on collecting new and updated knowledge base articles
Provide coaching feedback to Tier 1 Service Desk Analysts on their use of and level of compliance with Knowledge Base articles to resolve calls (requests and incidents)
Drive and implement a repeatable Tier 1 Service Desk Onboarding and Training program, including business and IT training
Drive and implement a process to manage and ensure efficient and effective Service Desk support onboarding of brand new IT applications and services or subsequent releases
Develop metrics and reports and Key Performance Indicators (KPIs) to help with identifying Service Desk trends, operational efficiencies, and drive improvements to Service Desk Operations and compliance with set Service Level Targets and Agreements
Assist in development of standard operating procedures and confer with and make recommendations on administrative policies and procedures, technical problems, priorities, and methods
Suggest creative and efficient programs, guidelines, methods, procedures, as well as create process improvements to enhance the quality of services provided by the Service Desk
Monitor support activity and inform colleagues and manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed utilizing the Problem Management Process
May provide operational support to Tier 2 Service Desk Analysts as needed
2+ years of IT experience
Bachelor’s degree in Computer or Technology field (or equivalent experience)
Prior IT Help/Service Desk experience
Very strong problem solving and analytical skills with keen attention to detail
Effective verbal and written communication skills that will be utilized for Information Technology, Business and user communications
Excellent technical writing skills
Extensive experience in report creation and data analysis
Proficient in Microsoft Office applications (including Excel, Visio, PowerPoint)
Background in Service Desk Quality Management, Knowledge Management and Training Coordination
Multi-tasking skills
Facilitation skills
2+ years of IT Help/Service Desk experience in the Financial Services industry
ITIL Certification and/or Lean Six Sigma Certification or working knowledge
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 31, 2014)
Based on market capitalization, RBC is the 12th largest bank in the world and the fifth largest in North America. (Bloomberg as of August 20, 2014)
RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 40 other countries

109

Derivatives Desk Developer Resume Examples & Samples

Prototype various concepts and models that eventually absorbed by strategic systems
Play important roles in various cross department, global bank-wide projects
Provide Excel tactical tools for trading in short time span to meet business requirements
Develop numerous automation tools that widely used in Equity Derivative to enhance productivity
Help calibrate pricing parameters based on current market data
Model validation and scenario analysis for structured/vanilla products
Automate tasks to support new businesses including automation to support operations users
Provide sales force presentable tools with quoting/pricing functionalities
LI-Priority
LI-OS1

110

EPS Service Desk Representative Resume Examples & Samples

Be the primary country contact for customer on all escalations
Obtain call closures details on all dispatched calls
Native German and good knowledge of English

111

Financial Advice Service Desk Consultant Resume Examples & Samples

Strong attention to detail and proven analytical skills
Customer and Stakeholder focused
Ability and motivation to learn quickly and continuously
Proven ability to work in a team environment and under pressure
Ability to think, analyse and deliver a response on the spot and deal with "challenging" callers
RG146 absolutely mandatory
Diploma of Financial Services (DFS) is preferred

112

Confidential Assistant, International Desk Resume Examples & Samples

Meticulous organizational skills
Ability to prioritize with strong attention to detail
Administrative background with excellent interpersonal oral and written communication skills
Ability to deal with all levels of management and staff in a highly professional manner
Professional judgment with respect to detail and confidentiality is a must
Ability to work under deadline pressure and be proactive
Ability to work independently on projects
Ability to prioritize and function in a fast-paced multi-tasking environment
Good general computer skills: experience with MS Word, Excel, Gmail, PeopleSoft Expense, freelance payments system
College degree required

113

Service Desk Administrator Resume Examples & Samples

To work as part of the APAC IT team providing support for the zone business IT requirements across all technical platforms (IT and EPOS) including corporate users, remote workers, franchisees and stores
To effectively manage the service desk ensuring all incidents are promptly assigned and resolved according to the SLA
To be the specialist technical support for IT (office automation, infrastructure) and EPOS systems
To be the specialist technical escalation point for all IT and EPOS related issues
To oversee live IT and EPOS environments, ensuring that appropriate monitoring and support activities are implemented
Provide customers with a first point of contact for all incidents, queries and requests
Log calls as per procedures, and where possible provide immediate response for resolution
Assign calls to 2nd/3rd line support teams as per procedures
To ensure compliance to policies and standards for operational use of IT and EPOS
To address operational issues with IT and EPOS-related suppliers
Maintain relationships with other areas in the business with concern to operational issues
To be the “gatekeeper” for the Zone IT and EPOS environment
Liaise with 3rd party suppliers as per procedures
Provide both technical and business support for APAC Stores, including out of office hours support and escalation where required, ensuring that service calls for second and third line support are correctly prioritized and resolved, whilst actively keeping the internal customer regularly informed
To follow procedures, assist in updates and adopt changes
Carry out other tasks as instructed by the International / APAC Management team and his deputies
Become technical champion and service specialist for bespoke applications and services as and when required
Understand Customer's needs and provide excellent customer service
Carry out other tasks as instructed by the International / Zone Management team and his deputies

114

It-dps-service Desk / SD Resume Examples & Samples

Understanding of Active Directory, user authentication and authorization and identify and access management
Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production
Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions

115

Liquidity Desk Trade Confirm Resume Examples & Samples

Liaise between front office, brokers and custodians to ensure complete and accurate T+0 trade level risk mitigation
Daily monitoring of the Aladdin Trading System Dashboard with new trades and accurately confirming the trades using Bloomberg BLOT for trade comparison
Daily monitoring of swift transition and SMF Pending Queue in Aladdin to avoid possible swift failures that would cause trade to fail
Daily monitoring of the Bloomberg group chat to answer any desk queries
Providing accurate allocations to the brokers and custodians using Bloomberg or Outlook
Be familiar with Liquidity Management Desk Funds and accounts
Confirming same day DTC settling trades, in the following order: Sales first, next IPA buys, regular buys, FED settle, Repo, Time Deposits
Confirming DTC/FED trades by 1:30pm, all Repo Trades should be confirmed before 3pm
Time Deposits must be confirmed before 5pm (excluding final trade)
Urgently escalate any trade issues to the desk, liaise with the custodians to make sure all the swift confirms reached out to the custodians
Urgently work with the broker and the custodian on any possible DKs or failing trades, especially Sells
Executing Daily Collateral and Repo Reports, as well as daily Fails report
Daily Cash Exceptions executions
Answering any phone, email or Bloomberg communication queries in timely manner
Communicating with the custodian at the EOD to make sure everything is settled
Working with our accounting team to fix back office breaks between accounting and custody
Working with custodians and brokers to help settle failed trades through SPO charges
Minimum University Degree: BA,BS degree in Brokerage/Financial accounting
Desired two to five years Investment Banking Experience
Desired knowledge of Bloomberg
Strong analytical skills : (ability to utilize different techniques to resolve problem transactions)
Solid operational skills: (Solid understanding of trade processing, confirmations and settlement procedures)
Excellent technical skills: Candidate must me proficient in PC desk-top applications; I e . Microsoft office Suite Excel, Word, PowerPoint, and Access
Being able to work under stressful situations, and being able to multitask
Proficient in Brokerage/Financial Accounting
Familiar with Securities of the Trading Desk ie. . Commercial Paper, Bonds, Repos, Time Deposits
Understanding of life cycle of the trade
The ability to communicate with the trading desk on daily basis to ensure proper trade booking are accurate and complete and all trades are confirmed
Strong market/regulatory knowledge and appropriate escalation awareness

116

WM Process & Risk Specialist Desk Russia Resume Examples & Samples

Support the identification, evaluation and mitigation of risk within the client relationship and proactively formulate holistic solutions
Ensure that pending items are processed by the client advisors on time and do not escalate (e.g. missing client documents, reviews of client history, suitability review)
Hold regular risk meetings with client facing teams and Desk Head to ensure sufficient focus on risk management topics and pending items
Collaborate within PRS organization to exchange best practice and to coordinate process improvements
Banking education with several years of work experience, ideally with clients and risk and/or legal focus
Good banking products and front processes knowledge
Good knowledge of MS Office skills (PowerPoint, Excel, Word) and ideally UBS internal tools
Strong oral and written communication skills in English and German
Risk aware, detail-oriented and a right-first-time approach and be able to ecxel when working both in team and independently
Good time management skills, highly organized and driven, with the ability to prioritise workload

117

Supervisor European Service Desk Resume Examples & Samples

Microsoft certifications
Initiatve: challenging yourself and others for a better result and solve problems
Organising and monitoring: organize the work effectively and efficiently, monitor the progress and take action when necessary

118

Knowledge & Process Specialist European Service Desk Resume Examples & Samples

DellOne identity and access management
Control SA
Networking: Buidling up and maintain a network of internal contacts
Communication skills: relaying ideas and opinions clearly, comprehensibly and correctly (verbally and in writing)

119

Securities, Pipg Desk Strats, Analyst Resume Examples & Samples

Strong academic record with minimum Masters in Mathematics, Engineering, Science or a related quantitative discipline required
Must have prior software development experience gained from working in the Financial Services or Investment Banking Sector
Knowledge of Financial Markets and Quantitative Finance essential, with focus on Regulatory Risk requirements
Must have strong programming skills in Java, C++, Python, MATLAB, VBA and R
Familiarity with derivatives required
Previous experience of developing finance related models required
Must have the ability to solve complex problems and to explain the ideas that underlie the solution to non-technical clients and colleagues
Must be a team player

120

Product Control Supervisor Finance Desk Resume Examples & Samples

Daily production, validation and supervision of P&Ls. Explanation of P&L movements to management in terms of trading activity, key drivers and profit attribution analysis
Daily and monthly documentation and evidencing of P&L validation and performance of financial controls
Producing and participating in daily and monthly communication of business performance and monitoring of business control metrics with Finance management and stakeholders for effective challenging. Includes preparing the daily product specific business level revenues and commentary
Support design of controls and standardization project to underlying Product Control’s P&L working files for efficiency and consistency across multiple P&L’s to enable effective cross-training and consistent controls in detailed working files
Understand the Price Verification process and its impact on the P&L
Reviewing new trades, understanding the structure, associated risks and the P&L generated on them
Working with Accounting Policy to determine appropriate accounting treatment for trades under U.S and U.K GAAP
Perform routine reviews to ensure adequate Balance Sheet and P&L controls exist and are monitored daily
University/College degree in Accounting/Finance
5-7 years experience in financial controls, accounting
Good understanding of Secured Financing
Good financial accounting skills
Management/supervisory experience
Strong mathematical or analytical background
Strong communication skills - written and oral
Excellent interpersonal skills - able to deal with a range of senior/junior staff across a number of departments of the Corporate Investment Bank
Ability to meet tight reporting and project deadlines
Pro-active, able to manage time, people and issues

121

Service Desk Senior Associate Resume Examples & Samples

Experience creating and implementing helpdesk processes
An effective team player,
A dynamic communicator in both Japanese and English
Experience drafting SLO, SLA contracts
Strong Communication skills in both Japanese (Native) and English (Fluent)A driven professional, with a go-getter attitude, whom wants to strengthen their technical skill set

122

Tech-service Desk Resume Examples & Samples

Deliver exemplary customer service through strong ownership, open communication, innovative solutions, and professionalism
Lead the Tech 1 team by demonstrating a mastery of critical thinking, listening, and customer service on a daily basis
Pro-actively identify call trends and work with internal and external partners to find long-term solutions
Continually support the Incident Coordinators by vetting all major outage information from Tech 1s ensuring all required trouble shooting has been performed and documented within the incident
Provide Backup support to all Incident Coordinator activities
Assist Tech 1s over the phone, in online chat, or in person to assist with in manner of issues unresolved by a Tech 1
Accurately and clearly explain technical issues and concepts to users utilizing an approach and terminology appropriate in ensuring their understanding
Assist in defining skills, determining associated training requirements, and facilitating trainings for Technician 1s
Provide backup phone support, as required, to supplement Tech 1 phone support during peak volumes
Take initiative to facilitate processes necessary to the department when system problems arise
Demonstrate a commitment to teamwork through relationship building and collaboration, acting as an ambassador of the Service Desk
Facilitate meetings and production support turnover
Author documentation for customers, Service Desk Technicians, and Service Desk Leadership to strengthen Nordstrom’s Knowledge Centered Support capabilities
Deliver productivity through time efficiency and a commitment to strong results
Act as a role model and mentor, setting a high personal standard of performance
Seek continuous improvements of systems and processes, supporting Technicians 1s, production support partners, and the business
Complete other Technology Support Services (TSS) projects as needed
2-4 years technical Help Desk/Service Desk experience or equivalent technical experience
Thorough knowledge of ITIL Incident Management process
Strong verbal and written communication skills, exceptional telephone etiquette, and an ability to partner effectively with customers, peers, and leadership
Excellent systematic problem solving skills, ability to think "outside the box", and understand department needs, e.g. awareness of calls in queue, real-time trending, and staffing concerns
Willing and able to work a flexible work schedule, which could be anytime during Service Desk open hours – Current hours: 24 x 7 x 365 days
Demonstrates Leadership competencies
Understanding of business operations and how they relate to customer support

123

eFX Desk Strat / Quant Resume Examples & Samples

As a Foreign Exchange Electronic Trading Desk Strategist you will be a member of a team responsible for analyzing, monitoring and reporting on data necessary to support the Electronic Foreign Exchange Spot Trading (eFX) Desk
Lead design and delivery of new or improved trading strategies, in collaboration with traders, core analytics, QA and IT teams
Quantitative analysis of existing production systems and identification of performance improvements
Control production system quality and manage both market and operational risks
Experience with spot foreign exchange markets, price construction, liquidity, order book dynamics and electronic trading are invaluable
Background in mathematics, physics, engineering, computer sciences, informatics or other similar quantitative areas
Q/KDB and excel experience preferred

124

Ifrs Desk Administrator Resume Examples & Samples

The Audit Quality Review programme (AQR) – assisting in the deployment of the program, tracking outcomes and preparing management reporting of results
Co-ordinating the Accounting Policy Discussion Forum (including managing content, attendees and material distribution)
Co-ordinating the FRU campaign – including allocation of resources, linking with marketing, management of content preparation
Overseeing annual Endeavour project including development and management of timelines, monitoring progress, linkages with marketing
Coordinating preparation and review of Inbalance and other local publications, liaise with marketing re deployment, allocation of SCORE, website uploads
Co-ordinating with L&D – monitor IFRS accreditation process and assurance executive learning in addition to other requests and reporting

125

AP Operations Service Desk Senior Representative Resume Examples & Samples

Support the AP projects as context expert
Customer service background, preferably in a fast-paced call center environment where handling a high volume of inbound calls is a plus
Innovation skills
Avaya experience is a plus

126

AP Operations Service Desk Representative Resume Examples & Samples

Track and document all customer contact
Increase flexibility by learning additional products/services
At least 1 year of accounts payable experience, preferably in operational environment is a plus

127

Desk Head Resume Examples & Samples

Possesses business vision and be able to strategize and prioritize work objectives
Able to manage people well and to attract and retain talent
Able to communicate and work well with senior management as well as with other business groups
Capable of making business decision and provide judgment and clear direction within the established framework
Capable of conducting effective sales management and profit center management
Capable of working closely with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
At least 15 years of management and relationship management experience in the banking sector
Have business vision and able to establish relevant strategies and action plans
Experience in handling private banking business and knowledge in its related risk management requirement
Experience in sales management and profit centre management
Able to communicate well and possesses good inter-personal and people management skill
Well organised with an ability to prioritise effectively
Speak Spanish fluently

128

Service Desk & Account Management Analyst Resume Examples & Samples

Following detailed processes to create network accounts for all new employees, including access and account creation within Active Directory and other internal systems
Updating and maintaining access groups and distribution lists
Ensuring company leaver accounts are properly closed down in accordance with security compliance procedures
Being the first point of contact for IT support-related queries
Logging incidents and service requests; categorising and prioritising
Troubleshoot and assist users by phone, by email or by remote access
Liaise with the Business and other areas of Technology to ensure the starters and leavers process is as efficient as possible
Ensuring the Operations Team Lead is actively informed of progress, issues and difficulties in an efficient manner
Experience with Microsoft operating systems such as Windows 7 and 10
Working knowledge of Microsoft Office applications (Word/Excel/Outlook)
Knowledge of Active Directory and Exchange administration
Ability to communicate clearly and precisely
Methodical approach
Ability to plan own time efficiently with a focus on delivery of tasks
Ability to learn new technical concepts rapidly
Excellent interpersonal skills and experience working in a collaborative team
A real passion for technology
Previous Helpdesk experience in a similar role would be advantageous but is not required
Mobile platform support (Blackberry, iOS, Windows Mobile)
Knowledge of Powershell
Citrix – Familiarity with Citrix farms, virtual desktops, applications published on Citrix, Citrix errors and application errors
Experience with cloud-based technology, in particular Office 365, Skype, SharePoint and OneDrive

129

Desk IMC Resume Examples & Samples

Increase market share and retain assets
Be comfortable adapting to change and willing to try new selling approaches, styles and present new material in your territory
Demonstrate an in-depth knowledge of all BlackRock mutual fund and iShares investment products, and have a high degree of comfort in communicating this information to Advisors in the context of portfolio construction
Position and differentiate BlackRock and our products against competitor firms and their products
Educate advisors on the full set of tools and resources that BlackRock provides
Creatively assist Advisors in sourcing sales ideas
Partner where appropriate, with other BlackRock external and internal wholesalers on segmentation to develop a process and coordinate efforts in the territory
Incorporate sales data into sales process to effectively manage your territory and enhance penetration levels
Have a strong interest in leveraging technology to engage with advisors via phone, webex and other video tools
Leverage digital assets (tools, direct marketing, web site) to drive engagement of Advisors with BlackRock
Bachelor’s degree required (MBA, CIMA, CFP a plus)
Minimum 2+ years as an experienced internal wholesaler or 1+ year as hybrid wholesaler
Strong financial services background
Demonstrated understanding of the equity and bond markets
Communicate effectively verbally and in writing
Excellent sales and platform skills to provide valued added services to clients
Series 7 & 66 is required
10% travel is required

130

Electronic Picture Desk Operator Resume Examples & Samples

Carrying out a first edit of incoming images sent into The Sun
Converting files into usable formats
Grabbing stills from video clips
Sourcing images from online resources
Good working knowledge of Apple Mac, Windows and Photoshop
An interest in current affairs and Showbiz is essential
Flexibility required including some night and weekend work

131

Coordinator, Service Desk Resume Examples & Samples

This position requires 3rd shift availability **
Provides customer service as the primary interface between IT and the business. Creates, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software. Communicates and coordinates ticket escalations, updates and outages with IT. Communicates ticket descriptions, updates, ETA’s, resolution explanations and outage notifications with the business
Performs daily and weekly scheduled procedures for Data Center operations including, but not limited to, routine core systems maintenance, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities
Regularly (2/3 of the time or more) sit; talk; hearing audible alarms, voice commands with background noise; repetition-using an input device-a keyboard or mouse-in a steady manner; use close vision with or without corrective lens (clear vision at 20 inches or less); maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure)
Frequently (1/3 to 2/3 of the time) use color vision (ability to identify and distinguish colors)
Occasionally (1/3 of the time or less) stoop, kneel, crouch or crawl; reach, pull, push with hands and arms below head; repeat motions more than twice per minute; lift/push up to 25 pounds with control; work in varied light conditions including low or diminished lighting; use their ability to smell

132

Night Desk Senior Executor Resume Examples & Samples

To provide a high quality of service to clients of the private bank in order to assist Front Office to achieve revenue targets in alignment with the business objectives
To liaise with external intermediaries for execution of orders, settlement of trades and building relationships
To keep abreast with the product knowledge and market intelligence
To ensure that all compliance and legal guidelines are adhered to and mitigation strategies followed in case of mishaps
To maintain a symbiotic relationship with Operations Teams for resolution of all trade related issues
To maintain a symbiotic relationship with Front Office, by supporting their efforts to enhance business, by dealing with them in a transparent manner on pricing of products and offerings

133

Client Desk Team Leader Resume Examples & Samples

Coordinate with HR selection and hiring process for SAMs when required
Develop and coordinate training plan for the team, in alignment with Client Desk training curriculum
Ensure proper execution of the Client Desk methodology and standards
Ensure proper and timely implementation of regional and local strategies
Ensure accomplishment of profitability, productivity and quality & service goals defined for the coverage model
Coordinate and supervise monthly portfolios reviews as well as presentation to Country and regional GSG/CIB senior managers
Ensure team’s full accomplishment of all compliance, control and risk policies and procedures (CADD, AML alerts, EUDD, MCA, COB, etc)
Promote a cooperative, team work and excellence environment within the Unit
Give permanent coaching, feedback and perform semiannual performance appraisals for the team
Identify and retain talent. Promote development of the team
Perform annual account plan or client review for each assigned client, identifying relationship status and opportunities to growth
Daily record of all interactions with clients in the corresponding system. Maintain interactions matrix and portfolio information up to date and complete
Identify new business and cross sell opportunities within the assigned portfolio, mainly for TTS, FX and CPM products, and upload them into CRM. Prepare and send client proposals for TTS product opportunities according to the processes established with Product, and follow up until implementation is completed. Coordinate sales of other products with the respective product areas, promoting deepening campaigns
Revenue and drivers monitoring and ensure they are correctly mapped among GSG base. Prepare monthly portfolio review
Desirable master degree in finance or administration
Minimum 5 years of work experience in banking, with client management and/or sales responsibilities
Strong knowledge of banking products (TTS, FX, CPM)
Knowledge of Citi risk and compliance policies and procedures
Knowledge of Citi systems
English 100%
Strong computer skills with experience of working in Windows environment (Excel, Word, Power Point)

134

Client Desk Subsidiary Account Manager Resume Examples & Samples

Perform annual account plan or client review for each assigned client, identifying relationship status and potential to growth
Develop a call plan for the portfolio and ensure its accomplishment, pursuing frequent and proactive interactions with clients
Daily record of all interactions with clients in the corresponding system. Maintain interactions records and portfolio information up to date and complete
Revenue and drivers monitoring and ensure they are correctly mapping among CIW. Prepare monthly portfolio review
Ensure revenue and drivers goals accomplishment
Ensure productivity, service and client satisfaction indicators are above the minimum defined standard
Build and maintain strong and close relationship with country, regional and global GSG teams in order to learn and execute the regional and global strategy for the clients
Build and maintain strong and close relationship with Product, Operations and other partners in the country
Ensure client’s documentation and information is up to date and complete according to the Bank and regulatory requirements. Follow up on documentary exceptions until they are regularized
Ensure full accomplishment of all risk, compliance and control policies and procedures for the assigned portfolio and the unit (i.e. CADDs, AML alerts, EUDD, COB, MCA, etc)
Promote cooperation and a permanent team work environment within the Desk, and serve as back up for other relationship officers within the unit
Attend training and learning opportunities to remain current and up to date on products, markets and regulatory issues
Minimum of 1 to 2 years of work experience in banking or financial services
Work experience in client management and/or sales
Basic knowledge of financial statement analysis and financial math
Some knowledge of banking products (TTS, FX, CPM)
Knowledge of internal systems desirable
Professional degree in Business Administration, Industrial Engineering, Finance or Economics

135

WM CA Desk Head Resume Examples & Samples

Lead the team to exemplary success and make certain that all Client Advisors provide their clients with appropriate solutions based on the clients' needs, goals, and objectives
Demonstrate and support an effective sales culture with an effective prospecting, sales & acquisition process, regularly review sales plan performance against the desk ambition
Develop and communicate a motivating team ambition focusing on execution
Coach each Client Advisor to achieve individual ambitions and sustainably deliver the WM Client Promise. Regularly assess team members’ strengths and development opportunities, provide candid assessments and drive the implementation of improvement measures
Ensure that the activities of the desk comply with all relevant regulation, policies and standards. Fostering an effective risk culture and living the WM Desk Head Risk Supervision Principles

136

Trading Desk Tools Developer Resume Examples & Samples

Maintain and develop models and software tools used by the CMBS trading desk
Acquire necessary business knowledge to complete the tasks
Work with traders, quantitative strategists, controllers, IT and other departments
At least 2 years of programming experience and solid knowledge of a widely used object oriented language (C++, C#, Java, Php, Perl etc.)
Genuine interest in finance and mathematics
Confident command of English
Knowledge of databases (SQL) and data-mining techniques
Experience in a Linux-based development environment
Knowledge of current web technology stack (HTML5, JQuery, AngularJS, Bootstrap)

137

Senegal Desk Side Client Resume Examples & Samples

Good knowledge of windows operating system Client side and Linux
Strong customer communication and business skills
Good level of English

138

DIR, Trader, Central Collateral Desk Resume Examples & Samples

Trading and managing the Singapore Branch Secured Funding book (Equities)
Managing the Singapore Branch Internal Funding Note (IFN) book, supporting APAC Structured Notes business
Optimisation of APAC Private Bank assets / offerings - Establish and Trading SLB of PB assets
Short coverage for Singapore Branch - Repo and SBL facilities
Interact with a diverse set of stakeholders to ensure business is coordinated and cohesive from a liquidity and financing perspective

139

VP, Trader, Central Collateral Desk Resume Examples & Samples

Financing the Fixed income securities of the APAC division, dealing with clients across the region
Establishing financing for our Loan portfolios
Equities Secured Funding trading and solutions – HK / JPN
Working with APAC desks to structure client solutions in a resource optimal manner
Participate in bank wide strategic projects to increase efficiency, control and security

140

Team Services Desk Administrator Resume Examples & Samples

Project a professional manner with an emphasis on hospitality and guest service
Answer inquiries about local features such as shopping, dining, nightlife, and recreational destinations
Organize dining area reservations for teams and their families with Ripken partnering companies
Arrange or give advice on transportation and business services
Maintain an understanding of facility information, services, and tournament information
Connect and communicate with local businesses and tourist organizations
Consistently seek to foster professional relationships with outside vendors
Demonstrate knowledge of Ripken amenities, partnering restaurants, and attractions
Must be available June 12th- August 12th, 2016
Capable to work Monday-Friday, 9am - 5pm and Sundays, 10am - close (hours may vary)
Good planning, directing, and organizational skills
Excellent customer service skills to respond to needs of parents and coaches

141

Service Desk Operator Resume Examples & Samples

Act as a team member of International and multicultural organization
Follow appropriate problem, incident & change management processes
Strive for IT Security compliance and maintain an appropriate level of awareness
Work as a true member of a team with a shared workload and tasks
Good command in English verbal and written
At least Bachelor’s Degree (Master degree preferred)
Service Delivery orientation
24/7 position (day shift / night shift)

142

Service Desk Tier Resume Examples & Samples

Provides real-time assistance for Level I and Level II agents
Review and approve incident escalations and assignments outside of Service Desk. Ensure appropriate documentation and assignment group
Monitor call lengths to identify those that have exceeded the L1 process time threshold and offer real-time assistance
Case accuracy - check real-time prior to escalating, team lead has responsibility for performing some spot-level ticket quality assessments
Review and expedite resolution for ageing tickets ensuring SLA adherence
Champion for all Knowledge Mgmt. and SOPs (oversee KB usage, ensure support members link knowledge to tickets, flag articles for updates, request new knowledge on-demand + KnowIT contributor role (update/ create knowledge, oversee report metrics to manage knowledge). Identify and update knowledge management articles as appropriate
Identify areas for process improvements
Ability and willingness to work in a 24*7*365 environment
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Strong desire and enthusiasm to serve customers
Basic understanding of Service Desk metrics/SLA’s
Basic knowledge of Mobile device support

143

Das-service Desk / SD Resume Examples & Samples

1 to 3 years
1-3 Yeas of Customer Services Experience
1-3 Years if Experience with MS Exchange, Office and Excel. Must have work related or recent education experience
1-2 Years of call center experience is highly preferred but not mandatory
The ability to comprehend and retain knowledge
Maintaining a professional demeanor in all situations
Demonstrating patience while determining caller's needs
Using customer service techniques to effectively manage challenging customers
Taking ownership of an issue and seeing to it that the situation is resolved as promptly and effectively as possible
Engaging the appropriate person/department to solve a problem for a member or employer

144

Executive Assistant to the IT Poland Country Head & Global Head Service Desk Resume Examples & Samples

Coordinate Communication from Management Committee to IT CoE Wroclaw; prepare official announcements
Serves as the BCM coordinator for GSD and serve as the designated assistant to the Crisis Management Team (CMT)
Coordinate Creative Work process; export data from the sharepoint, gather, process and archive approvals, amend reports, create monthly report for HR
Update monthly Occupancy Report for CRES/Coordinated with IT Poland Workforce Implementation Manager

145

Service Desk With German Resume Examples & Samples

Provide Active Directory admin support for firm staff whether located in office, home office or client site
Escalate unresolved problems to other support groups to expedite resolution
Identify sources and trends of technical problems to prevent future occurrences
To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team Follow up on specific inquiries or requests to ensure client satisfaction. Identify and escalate major incidents or customer issues to senior members of the ITSD
Maintain individual performance targets
Basic IT skills
German language skills - excellent written and verbal communication
English language skills – communicative
Experience working with customers, dealing sympathetically with their problems under pressure
Technical Help Desk support experience in a call center environment, providing services for AD Administration
Working knowledge of ITIL incident management & co-ordination as an asset
Excellent team working skills
Proactive, organized and able to priorities tasks
Recognizes issues and seek guidance on solutions
Experience in the use of tools, best practices and policies to quickly resolve issues
Flexibility and initiative to anticipate customer needs
Dealing with irate clients

146

Assignment Desk Internship Resume Examples & Samples

An avid newsreader with a genuine interest in current affairs
Detail oriented, works well under pressure and excellent multi-tasking skills
Demonstrated interest (academic or internship) in journalism or production
Experience working in a newsroom for an affiliate, newspaper, or established online publication preferred
Strong proficiency in Microsoft Office
Ability to work flexible schedules with availability on weekends and evenings in case of breaking news

147

Service Desk Ambassador Resume Examples & Samples

Answering telephone calls and responding to basic IT-related questions of our customers using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Recording calls on account history record with results of the inquiry; initiating required confirmation
Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
Are fluent in English and Polish
Have excellent communication and problem solving skills
Are able to work different shifts (incl. weekends)
Have IT background/experience (a plus)

148

Product Control Analyst G Rates Trading Desk Resume Examples & Samples

Prepare and analyze daily profit and loss reporting for the G10 Rates Desk, specifically the Long Term Exotics such as range accruals, callable swaps, and Bermudian & European swaptions. Further, this person will also provide coverage for Citi Structured Note Issuance portfolio including DVA reporting
Perform daily and month-end sub-ledger / ledger validation
Balance sheet and regulatory reporting, month end closing process and quarterly / annual disclosure reporting, variance analysis and commentaries
Profit attribution analysis (PAA) of the portfolio and communicate daily results of the portfolios to the trading desk and senior management, including new activity and residual analyses
Partner with Valuation Control & Analytics (VC&A) Team in the review and analysis of inventory valuation testing and results
Support New Products Approval Committee (NPAC) reviews and validation
Oversight of daily risk / position validation and provide associated commentaries
Daily interaction with the trading desks, middle office, risk management, business unit management teams and operations will be necessary to resolve issues and move initiatives forward
SOX 404 and related Risk and Control Self-Assessment responsibility for the respective areas under supervision
Ad-hoc projects including system development, redesigning and streamlining daily and monthly processes
Engage in areas outside of direct responsibilities to assist other team members and managers within the organization, including but not limited to working with colleagues in other regions
Providing analytics / metrics for the management team
Assist managers with internal and external audit reviews
Bachelor’s degree required, Finance and / or Accounting degree preferred
Advanced degree, CPA and/or CFA preferred
Minimum 3 years of related business experience required; experience supporting fixed income derivatives / trading desks also preferred
Must have strong knowledge in accounting fundamentals and the business, including price verification and PAA Risk
Strong MS Office Excel skills a must, Access, PowerPoint and other financial systems are pluses
Must have a good eye for detail, but also be able to step back and see the larger strategic picture
Must manage multiple tasks in a fast paced environment while meeting deadlines and working under pressure
Able to influence others without authority and interact across all levels of the organization required
Goals and solutions oriented as well as self- driven

149

KIS Principal Review Desk Representative Resume Examples & Samples

Conduct supervisory principal review of new accounts
Conduct supervisory principal review of all trading activity
Conduct supervisory principal review of all annuity/insurance contracts
Meet minimum email review requirements for assigned employees under your review
Review and assist in issue escalation and resolution process with OSJ (Sales) Managers, Financial Advisors and field support Assist in audit (internal/external) reviews, information gathering and various levels of research
Work closely with other Principal Review Desk Representatives, PRD Manager, and other departments on various projects and issues for the department and firm
Bachelor’s degree preferred or its equivalent
3+ year’s experience in securities supervisory/compliance activity within a brokerage or bank based brokerage firm
Financial Industry Regulatory Authority (FINRA) Series 7, 24, 65 or 66 licenses Health, Life, Variable Insurance licenses for applicable state(s)
Demonstrated ability to work independently
Demonstrated ability to meet deadlines and exhibit strong time management skills
Demonstrated ability to work in self-directed manner with good organizational skills
Demonstrated ability to problem solve and exhibit strong analytical skills

150

Service Desk TX Resume Examples & Samples

Works with the applications for trouble ticket management
Handles mailbox, escalations and chasing on trouble tickets
24/7 activity within GNOC, working in day&night shifts

151

End-user Service Desk Password Resume Examples & Samples

Mobile devices account management and provisioning
Effectively isolate technical issues - requests vs incidents to be able to efficiently troubleshoot and drive issues to resolution
Basic technical skills required and preferably at with relevant experience
Experience in Service Desk environment preferred

152

Rate Lock Commitment Desk Specialist Resume Examples & Samples

Extract and manipulate large volumes of data for analysis purposes
Design, develop and implement clear and concise summary reports for senior management reporting
Work with departmental managers to develop appropriate reports to monitor departmental performance
Use financial and production analysis to develop recommendations to all levels of the management team for potential improvements
Work with project management group to report on strategic initiatives being launched and integrate into reporting process
Performs additional duties as required

153

Executive Assistant to CEO & Fixed Income Desk Resume Examples & Samples

Providing full administrative and secretarial support to CEO of Moscow Bank and Fixed Income desk of 3 employees
Diary Management – Management of all diaries to provide clients/colleagues guidance, face-to-face or via telephone of the team’s whereabouts. Liaising with internal and external clients in order to facilitate meetings/conference calls - always with awareness of different time zones
Extensive travel booking – creating complex itineraries for trips. Airplane tickets, car bookings, hotel reservations, and other travel items. Adhering to Firm policy
Visa Arrangement – ad hoc as required
Expense Management - Preparing and processing complicated expense reports in a timely fashion, ensuring adherence to Firm and Expense policy
Invoice Management – Prepare and process of CEO and Fixed Income invoices to meet payment deadlines. Able to use initiative to resolve invoice related issues when they arise
Maintenance and monitoring all records for the team (business strip records, attendance & holiday records)
Holiday tracking - maintaining leave trackers for the team
Internal/External Events – organizing Client Events and meetings and Internal Corporate events including New Year party and summer party for Moscow office
Databases/Spreadsheets - Maintaining accurate client information using the Firms Tracker systems
PowerPoint presentations
Documentation - Preparing, completing and distributing materials as necessary. Arranging execution of confidential documents
Provide back up secretarial cover and telephone coverage for colleagues as necessary
Other ad hoc duties as required
Fluent Russian and English language required
Previous 3-5 years of work experience as team assistant / assistant to CEO
Proficiency in Microsoft Word, Excel and Power, advanced Internet use
Excellent telephone skills
Previous banking experience is advantage

154

Assignment Desk Resume Examples & Samples

Manage and recommend day-to-day news stories coverage, major events, sweeps and breaking news for the day’s newscasts
Recommends news stories to increase ratings and performance in key target areas across multiple platforms
Oversees news desk operations daily and identifies future story opportunities
Must be present at all editorial meetings and conduct post-mortems for daily newscasts and insure follow through
Responsible for news desk development and in coordination with other news managers and their work groups
Manages news desk recommendations and approves and presents ideas at editorial meeting
Involved with aspects of news content for station’s web site and other new media outlets
Ensures the daily goals and missions are executed
Evaluates workflow efficiencies at the news desk along defining editorial resources and expectations are clearly defined and met
Has working knowledge of federal, state, and local laws impacting newsroom operations and news
Enforces newsroom’s policies and procedures, including deadlines and style
Research, gather and coordinate news content and interviews for producers/talent and reporters
Timely assign, reassign photographers and reporters based on the breaking news events, operational needs and scheduling needs
Maintain beat check with community sources, police, fire etc
Be producer and writer when needed
Work closely with Executive Producers, reporters on story sweeps planning and coordination
Constantly monitor emergency channels, news wires, competitors and news sources
Answer and respond phone calls, emails, mail and other communication methods
Research and organize details and facts for story ideas and long term planning
3+ years experience as a news manager and in a news desk operations in related field including managerial experience of a mid-size team (5-15) of professional individuals
Minimum 2 years of experience working in Spanish market broadcast television
A degree in journalism or a closely related field is required
Bi-lingual (strong English/Spanish) required both written and verbal
Willingness and ability to work long hours, late nights and weekends as required
Ability to react quickly and urgently to breaking news
Must be willing to submit to a background investigation
Proven ability to multi-task and work well under pressure and have the ability to train, coach, and motivate staff members in a positive way to advance their skills and bring out the very best in each of them
Experience working with city officials and PIO’s and solid market knowledge and DMA
High level of experience in technical expertise across emerging multi-media platforms
Knowledgeable about FCC rules and laws pertaining to news broadcasting in multi-media platforms and employment and labor regulations
Possess strong writing, producing, creative, management and leadership skills
Must be creative, innovative, have an extremely hands on managing style, and be able to create and execute a winning strategy across multiple platforms
Must be a fierce competitor who plays to win

155

Control Desk Associate Resume Examples & Samples

Shift 9:30 - 6:00 pm (some overtime is required)
Maintain master and code reference files for multiple systems
Data entry requests from other departments (Account changes, Securities, Misc. Input)
Daily monitoring of maintenance and system activities including error resolution and reconciliation between systems
Document scanning according to retention requirements
Heavy phone & direct contact with various departments (Client Advisory and Operations departments, Programmers, and Portfolio Management Operations Division)
Maintenance of job related procedures
Assist in Special Projects
Share work load with a team of people performing the same functions in a fast-paced environment with daily deadlines
Comply with all regulatory requirements including, but not limited to: Strict adherence to pre-defined procedures
Bachelors degree preferred
Strong knowledge of Securities (Stocks, Bonds, ETFs, ADRs)
Good Computer skills (PC, Windows, Word, etc.)
Dependable
Ability to successfully work with various employees across different departments
Financial industry experience
FIS (SunGard Global Plus) system experience is preferred
Investment Management or Securities processing background (preferred)
Excellent knowledge of Microsoft Excel
Data entry experience with good typing skills
Analytical abilities
Good verbal & written skills

156

Service Desk Director Resume Examples & Samples

Supervise and schedule Service Desk Associates
Ensure proper implementation of front desk procedures and assigned schedules
Manage and implement the approved budget for the front desk
Coordinate membership and program registration
Serve as the association's primary contact for health fairs. Responsible to recruit and assign appropriate staff to attend health fairs as deemed beneficial to the association. Service Desk Director may attend health fairs as deemed beneficial to the membership department
Provide oversight for permanent court time
Provide oversight for men's tennis league
During staff shortages, fill necessary gaps at the service desk
Provide oversight for vending machine operations
Perform other duties as may be assigned
Conduct ongoing assessment of staff functions to determine core compentencies and skills; design and implement training as needed

157

Securities, Ficc, Desk Strats, Analyst Resume Examples & Samples

Create calculators and tools to complete all regulatory requests
Implement reports to monitor regulatory requirements on an ongoing basis
Develop a deep understanding of regulatory requirements, methodology, and internal implementation
Build compression analysis tools
Strong academic background in quantitative fields - Computer Science, Applied Mathematics, Physics, Engineering, Statistics
Strong programming background in a structured language (e.g. C/C++, Python, Java)
Interest in financial markets/products
Commercial focus, team oriented, self-motivated
Ability to solve problems and to explain the ideas that underlie them to clients and colleagues
Experience working on a trading desk

158

End User Service Desk Team Lead Resume Examples & Samples

The Technology Service Desk (TSD) compromises of Hardware, Software and application support. The role requires management of both 1st and 2nd level support teams as well as accountability for the overall operations of the business – this includes overseeing New Business initiatives are successfully implemented into the TSD as well as related change programs - with overall responsibility for TSD people and operations
Build co-operative working relationships with all areas of Technology and, in conjunction with Service Integration Managers and with Business Operational areas across Australia
Conduct monthly analysis of service data and call history to assess service performance across all business units. Assess positive and negative trends and recommend and implement appropriate action plans
Review and drive improvements in productivity achieved by the various teams within the TSD teams
Assist in the allocation of resources to ensure the delivery of commitments to customers is achieved to specified times

159

Visitor s Center, International Desk Resume Examples & Samples

Greet out-of-town visitors, providing foreign language assistance as needed
Maintain consistent and current tourism information to advise customers on all local attractions
Assist all departments with special needs of international and out of area customers
Assist customers shopping by arranging for personal appointments with all store services and sales associates who speak their native language
Monitor collateral and gift inventory levels, replenishing stock as needed
Provide information about our stores’ promotions, services, layout and products
Assist the Regional Tourism Manager with special in-store activities for groups and conventions
Conduct regular outreach to hotel concierge keeping Bloomingdale’s top-of-mind for recommendation to their guests/customers
Assist with package / luggage check
Other administrative tasks as needed
PC literate with experience in Microsoft Office
Foreign language skills a plus
Ability to communicate effectively with customers, peers and management
Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
Ability to work in a fast-paced environment and handle multiples tasks at once
High-energy individual with excellent interpersonal, communication and problem solving skills

160

Buy Desk Intern Resume Examples & Samples

Reaching out suppliers for data confirmation
On hold issues resolution
Completing excel data base for data upload
PO creation
Support on query handling
Required skills
Active student enrollment for min. 6 months
Structured, dynamic personality with good organizing skills
Preciseness
Excel basic knowledge

161

Service Desk Ambassador Resume Examples & Samples

Records call on account history record with results of the inquiry; initiates required confirmation
Experience working with fax machines, computer software, and telephone technology
Basic business and analytical problem solving skills

162

Leading Service Desk Specialist Resume Examples & Samples

Customer support
Continious imrpovement
Root-cause analysis
User support
Service line management
New tools and solutions testing

163

Advice Service Desk Consultant Resume Examples & Samples

Experience working wth Financial Advisers and an understanding of the financial advice process
Knowledge of superannuation, retirement planning, social security, taxation, insurance and estate planning
Advanced Diploma of Financial Services (ADFS) or equivalent

164

Service Desk ETS Manager Resume Examples & Samples

Detailed understanding of relevant technical knowledge and problem resolution
Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment
Experience supporting enterprise messaging and collaboration systems
Experience supporting large MDM deployments
Experience using ServiceNow ITSM platform
Familiarity with ITIL or ITSM framework
Experience supporting ERP systems such as Oracle, Peoplesoft, or similar
Experience supporting cloud based collaboration systems such as Office 365, Google Drive, Box or similar

165

Service Desk Specialist Tier Resume Examples & Samples

Provides first contact and incident resolution to customers with hardware, software, and application problems; includes customer telephone support and electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I; efficiently escalates incidents to higher Tier II or Tier III when required
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types of Tier II issues with telephone assistance
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification
Experience providing service desk support for information technology (IT) systems and networks to Department of Defense (DoD) or Intelligence Community (IC) customers
Professional certifications, a Bachelor’s degree, or coursework or certificates from an accredited institute in an area applicable to this position (e.g., computer hardware, computer software, computer networks, information technology, information systems, computer science, computer engineering)
Experience with Department of Defense Intelligence Information System (DODIIS), Joint Worldwide Intelligence Communications System (JWICS), or other interagency/cross-organizational enterprise networks

166

Usarc Service Desk Team Lead Resume Examples & Samples

AA Degree in related discipline and Four (4) years or more of related experience; Or, High School and eight (6) years of related experience with relevant certification
Must be able to think logically and act decisively in critical situations
Ability to distinguish between different types of issues and select the correct source for solution
Works on assignments that are moderately complex in nature where analysis of data may require an evaluation of various factors
Has the ability to work independently and handles a variety of complex problems in various IT applications
Maintain and follow detailed operational procedures
Improve quality of service delivery and provide value added customer services
Ensure project schedules and performance requirements are met
Contribute to the development of the organization's goals and objectives
Interact daily with supervisors and/or functional peer groups and customers
Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, and previous leadership experience

167

Practice Lead, Service Desk Resume Examples & Samples

Serves as the key technical reference when troubleshooting and operating technology components
Develops troubleshooting methodologies to be used by the support teams
Also provides regular training updates on the technologies used in the organization
Provides the highest level of escalation for issues arising within the technology support team
Prioritize incoming service requests. Manage problems to resolution and update call-ticketing system
Provide support and troubleshoot problems with corporate mobile devices (Blackberry)
Participates in the technology evaluation process by bringing strong expertise on the functional requirements in the corporate and store environments
Collaborates with technology vendors in resolving technical issues and receiving regular technology updates
Identifies specific technical skill requirements for troubleshooting and operating technology components
Represents the support team in root cause analysis activities
Ensure successful resolution for critical technology issues
3+ Years’ experience supporting an end user computing environments
Windows Operating systems – XP and Windows 7 Experience
Ability to support users in a Microsoft Office 2010 environment
Knowledge of Microsoft Active Directory and Windows Domains
Knowledge of Citrix infrastructure components and Clients for troubleshooting
Knowledge of Microsoft exchange/Outlook configurations for troubleshooting
Analytic/Problem solving Skills
Proven customer service skills and exceptional organizational skills
Bilingual (English/French) would be considered an asset

168

Director, Service Desk Resume Examples & Samples

Manage a skilled, dynamic team of Level 1 – 3 technical support analysts to provide internal support to users of First Republic Bank. Ensure a high level of user satisfaction and that the team is functioning at the highest sustainable level of productivity
Monitor and manage KPIs in alignment with the dual goals of high user satisfaction and team productivity and drive changes in a culture of continuous improvement
Use deep analytical and technical understanding, superior collaboration skills, and intense user focus to be an effective change agent working cross-functionally as needed to achieve these objectives
Act as the escalation point for high severity user issues
Identify and execute to vital goals to deliver excellent service and results to users and ensure targeted service and performance standards are met or exceeded
Monitor and manage key metrics to monitor the effectiveness of the assisted support teams. Collaborate with Support management to continuously improve processes and working practices to ensure that these goals are achieved
Provide technical leadership, coaching, career development, and mentoring to team members as appropriate
Foster an environment conducive to collaboration, teamwork, innovation, simplicity, high productivity, and high quality
Contribute to strategy development, forecasting, and planning for the department
Execute strategic and tactical plans and initiatives that exceed user expectations resulting in increased user satisfaction that will be realized in lower attrition and higher productivity
Establish and manage communication channels within and among departments—being the liaison to provide user feedback to the Senior Management Team
Ability to travel as required and work flexible and varied schedule as needed
BS or MS in Computer Science, or deep, relevant equivalent experience
10+ years’ leadership experience in a technical environment, with at least 5 of those within technical support environment, preferably in the Financial Services industry, in a highly complex, technical environment
10+ years at the senior management level providing mission critical support to enterprise users
Proven ability to define and execute a clear vision and roadmap that is challenging but achievable
Proven track record of successfully driving results and change in a technically and structurally evolving environment
Passionate about delivering industry leading user support for major users and partners, and thrive in a fast-paced, high energy environment
Have a knack for diffusing tense user situations, putting users at ease and instilling users with confidence
Excellent interpersonal and written and oral communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups
Strong presentation skills and ability to build and deliver a compelling business case
Demonstrated skill in mentoring and coaching and the ability to interact with colleagues at all technical levels
Dynamic, energetic, motivated, positive outlook with the ability to multi-task and prioritize responsibilities
Strong understanding of the value of data specific to Support Center environments and ability to use data visualization techniques in understanding work flow and problem solving
Experience with enterprise / cloud architecture patterns and technologies, such as proxies, firewalls, load balancers, federated authentication, high availability, disaster recovery, horizontal and vertical scaling, load testing, and clustering preferred
Proven ability to build a team that users, colleagues and members love to work with
Background working within an ITIL framework, deep understanding of ITIL processes and /or ISO/IEC 20000
Understanding of Knowledge Centered Support (KCS) concepts and/or Knowledge Management, a plus

169

Europe Middle East Africa Regional Treasury Centre Japan Desk Resume Examples & Samples

Establishing and maintaining effective and trustworthy relationships, with new and existing targeted customers, identifying their needs and advising on the suitability of services
Identifying new sales/cross-sell opportunities in transaction banking, and other corporate banking products, launching targeted sales efforts to bring revenues on board, by ensuring coordination with the Product Sales teams leading the sales cycle
Ensuring the sale of the Banks international network to Japanese customers, that are expanding their footprint inside and outside the region
Providing Product Sales teams with relationship support, along the whole sales cycle, particularly in terms of closing deals
Maintaining a sound knowledge of investment banking products, especially mergers and acquisitions, equity capital markets, high grade and high yield bond, to allow the proper referral of these opportunities to respective internal colleagues
Maintaining credit relationships, for the commercial banking range of products and for relationship lending
Coordinating credit requirements with Customers, and evaluating both new and renewal lending requests in close cooperation with relevant teams and stakeholders
Ensuring that proper governance processes regarding know your client, regulatory requirements and internal governance processes, in particular regarding credit risk management processes are adhered to
Post-graduate qualifications or the equivalent education or experience
Very strong experience in corporate banking with Japanese corporate’s, with a significant part of that experience being based in Japan, to ensure market/client knowledge (beneficial)
An in depth knowledge of commercial banking and transaction banking products
A strong understanding of international credit processes and credit risk culture
Fluent in Japanese
An inclusive and culturally diverse perspective
A strong team player

170

Assistant Private Banker, Middle East Desk Resume Examples & Samples

Use time effectively, balancing personal commitment with the use of other resources to deliver a high quality of service
Coordinate meetings, diaries and attendance at relevant meetings, including attending those where assistance is required with meeting notes etc
Must seek management advice in case of doubt
Individual contributor competencies as defined in the SG Leadership Model
Knowledge of business processes, standards, policies and procedures
Numeracy
Word, Excel, Powerpoint and other relevant IT skills
Knowledge of regulations applying to the bank, its staff and our clients
Knowledge of internal risk management, compliance, AML procedures and constant vigilance in respect of them
Reliability and attention to detail
Team Player & Collaboration
Exercise good judgement skills to prevent fraud and raise alerts as necessary

171

Sem-success Desk, Mexico Resume Examples & Samples

Align closely with regional sales teams to provide deal solution proposals for key deals
Be an expert on partner capability and capacity within their respective sales region
Ensure 100% compliance with Implementation Assessment Tool results
Work closely with Salesforce Services and Partners to ensure successful and integrated Services delivery
Provide oversight on key projects to ensure quality implementations that stay on track
Position support, training and other CFL solutions that may be needed for a successful customer experience
Team effectively with other parts of the organization, including Alliances, Sales Engineers, Customer Success Managers, Support and Product Management to address and resolve customer issues
Manage implementation red account escalations as needed
Travel regularly (up to 50%) within the territory and occasional travel outside the territory
Bachelors Degree required
Collaborative and consultative work style
Ability to link business processes with product/technical solutions
Deep experience delivering consulting services, including involvement in selling services
Extensive enterprise level project management experience (contract management, risk management, staffing)
Demonstrable CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
P&L responsibilities related to specific projects
Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
Must be Fluent in Spanish and English. Portuguese (preferred)

172

Service Desk Professional Resume Examples & Samples

Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
Communicate with customers, providing status updates and follow-up to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects as assigned by Service Desk leadership
Demonstrated ability to work in a team environment as well as independently

173

Service Desk Professional Resume Examples & Samples

Logging and tracking all inbound issues, problems and requests for service through all entry points
Must be familiar with Windows Operating systems
Must be strongly knowledgeable of Microsoft Office products
Excellent ability to support DaVita’s non-Clinical applications (e.g Starlearning, VillageWeb)
Must have strong understanding of DaVita’s IT environment and technical Infrastructure
Very strong understanding and ability to support the desktop, telecom, and mobile device products supported within the DaVita Village
Very strong understanding and ability to support DaVita’s proprietary Clinical Applications
Intermediate understanding of the function and relation of all ITSS teams (Build, Transform, and Run)
Ability to deal with a wide variety of customers
Outstanding ability to listen and understand inquiries and issues
Above average typing speed
Demonstrate problem solving and decision making ability
Communicating with customer, providing status updates, and follow-up ensuring satisfaction
Ability to work in a fast moving and highly monitored environment
May be required to travel on a minimum basis (5% or less)
Min of HS diploma/GED and One-year certificate from college or technical school; or
Three to six months related experience and/or training; or
Must have met or exceeded the current Service Desk Tiering targets for the position of Service Desk Professional 3
Must exceed expectations in regards to living the DaVita Core Values

174

Service Desk Administrator Resume Examples & Samples

Acts as the primary interface for both internal and external costumers
Manage user accounts in Microsoft Windows 2008R2/2012R2 Server environment
Support both classified and unclassified networks
Modifies group membership, user profiles, utilizes SCCM, Active Directory, and Exchange to troubleshoot
Create e-mail accounts, distribution lists and manage local and global groups
Requires strong communication and excellent customer service skills
Is competent in the entire range of applications software, hardware, operating system software, networking and systems documentation support issues. MS Server 2008R2/2012R2, MS Windows 2007SP1/8.1 Operating Systems
Must be able to interpret user comments, identify problems and provide timely resolution, often on complex technical issues
Is able to identify and resolve problems or help desk inadequacies
Has full technical knowledge of all phases of information systems operations

175

Lead Technician, Help Desk Resume Examples & Samples

Assigns tasks/tickets to Tier I-III technicians for dispatch
Schedules customer dispatch requests
Communicate with high profile customers in a professional and courteous manner
Serve as central point for technicians to report all ticket status updates
Update tickets in ticket management software with complete; accurate and timely information
Candidate must be organized and have fine attention to detail
Candidate must have excellent verbal and written communication skills
Candidate must be able to follow defined procedures
Position requires interaction with VIP customers and a high level of professionalism

176

Manager, Help Desk Resume Examples & Samples

Manages all activities related to the staffing and operation of an information systems help desk
Supervises assigned staff; which may include subordinate supervisors; in support of networked and stand-alone computer users and systems
Directs staff in recognizing; identifying; isolating; and resolving problems with information systems products and services
Plans and implements software and/or systems upgrades and modifications
Studies and projects support resource requirements; including personnel; software; equipment; and facilities and makes recommendations to management
Directs the installation; testing; and setup of new hardware and software
8-10 years of directly related experience supporting help desk operations; including supervisory experience

177

Senior Technician, Help Desk Resume Examples & Samples

4-8 years of directly related experience supporting help desk operations
4 years of Enterprise Service Desk experience of configuration; advanced troubleshooting and error remediation for all of the following: Microsoft Windows 7; Microsoft Office 2010; Office 2013; network/local printers; Internet Explorer 9-11; VPN connectivity; remote access; Java; Microsoft LYNC; Cisco Unified Communications; WebEx and Adobe Acrobat
Candidates must be strong troubleshooters who understand how to discover the root cause of a problem without a roadmap to get there. The customer relies on these technicians to work some of the most complicated technical problems that are reported to the Service Desk as well as issues escalated from other technical support areas

178

Help Desk Intern Resume Examples & Samples

Answer incoming Help Desk calls
Create trouble tickets
Review Help Desk mailboxes to respond to requests
Produce daily reports
Actively pursuing a Bachelors degree majoring in Computer Sciences with a minimum 3.0 GPA
Basic Word/Excel knowledge/ability
Basic troubleshooting skills
Ability to obtain and maintain a DoD Secret clearance
Engineering or IT background
Active DoDSecret security clearance

179

Dcgs-n Systems Help Desk Engineer Resume Examples & Samples

Participate in software and hardware investigations resulting from issues identified in reported trouble calls during the transition period
Provide installation support to the DCGS-N ISEA for the DCGS-N
Work as a "generalist" on a team responsible for development and integration of current and future DCGS-N system builds
Ability to travel upto 35% including possible underway periods onboard U.S. Navy ships
IAT II qualified in accordance with DoD 8570.1m
Experience with Blade Servers
Experience in a Solaris 10, MS Windows XP, Windows Server 2003 environment
Previous experience with Java/J2EE, Oracle and experience in a COMPOSE Environment
Ability to work effectively in a team environment with other highly skilled individuals
Basic networking experience and Intel operations (IPL, CGS, JMPS, CVIC systems)

180

Service Desk Floor Team Lead Resume Examples & Samples

3-5 years of IT admin experience
Minimum of 2 years of ITIL Helpdesk configuration & Supervision
Minimum of 2 years directly supervising/leading an IT or Help Desk team
Help Desk Ticketing System
Historical Data Reporting
Cisco Agent/Supervisor exp
Recent experience in coaching and leading employees to meet the needs of customers
Demonstrated strong verbal, written and interpersonal communication skills
Knowledge of various computer operating systems, primarily Window and iOS with the ability to quickly learn and navigate through multiple systems
Demonstrated skills in self - development orientation, initiative, delegation, and development of subordinates and setting of work standards
Experience in reading and interpreting service orders and repair requests
Ability to motivate others, use good teamwork skills, including development of inter-departmental relationships and the ability to make complex decisions
Knowledge of Microsoft Office Suite and it’s usage to document and communicate business information, analyze data, and performance reports, and analyze report data
Ability to analyze and reconcile data of a complex nature from multiple sources coupled with the ability to make complex decisions
Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy
Bachelors Degree in Business or a related field and/or 5 years related work experience
MaaS360/MDM
IOS
Remedy 7.5
Outlook and other Microsoft Applications
PIV Experience
Checkpoint
Windows 7, 8 or 10 Desktop

181

Service Desk Operator Resume Examples & Samples

Work as part of our Service Centre team to proactively manage faults and events, providing excellent customer service
Carry out remote monitoring and fault rectification
Proactively escalate and track outcome of issues surrounding fault management
Professional and constructive engagement with customers
Ensure all analysis and investigations are carried out within contracted parameters
Ensure structured, consistent and comprehensive internal communications
Ensure correct ownership of faults is established
Act professionally at all times, ensuring business is well represented to internal and external customers
Develop and maintain customer relations by interfacing with the customer in a none fault management environment e.g. site visits, customer surveys

182

Service Desk IT Technician Resume Examples & Samples

Provide customers with a personal, professional experience when requesting IT services and support
Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
Manage your work and schedule to meet customer expectations and within service levels
Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
Study incident reports and complete trend analyses to identify opportunities for continuous improvement
Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
Use exceptional communication skills when interacting with both technical and non-technical audiences
Use cutting edge technology to perform proactive incident management
Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp ITA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
Expertise in principles and concepts of customer service and support
Experience installing and troubleshooting operating systems, device drivers, and software applications
Experience providing customer service and technical support, both on-site, remote and via the telephone
Exceptional communicator with both technical and nontechnical audiences
Strong interpersonal skills with ability to team and collaborate effectively, a team player
Demonstrated troubleshooting and creative problem solving ability
Customer service oriented and approachable
Deliver results with highest level of professionalism and integrity

183

Service Desk Technicians Resume Examples & Samples

At least three (3) years of experience in related IT operations; prior Help Desk experience preferred
IAT-II and IT-I certification
Must have excellent customer service and verbal (English) communication skills
Must possess at least one of the following certifications at time of hire
IAT-III certification
Bachelors or Associates degree in a technical discipline
Strong Korean language proficiency is highly desired

184

Am-gwm Investor Desk-intern Resume Examples & Samples

Support to the Sales team
Follow up/Update regulatory and control framework
Prepare/Update product presentations for internal use
Prepare/Update presentation for clients
Prepare/Update client questionnaires
Follow up the investment funds industry (competitors): strategies, performance, costs
Students of Business Administration, Engineering or Economy
Graduation in December/2018 or later
Ability to work independently as well as part of the team
Self-starter, ability to work in a fast-paced team environment
Highly proficient in MS Office applications (Word, Excel, PowerPoint -- advanced skills in

185

Control Desk Representative Resume Examples & Samples

Processes and resolves exceptions (inconsistencies on paperwork) via contacting company buyers and merchandise vendors
Responsible for the accurate receipt and verification of packing slip documentation as well as providing information to Accounts Payable regarding shipping discrepancies
Monitors the accuracy of receiving processes and provides guidance to TSMs on improving receiving methods

186

Data Entry Clerk / Wire Desk Associate Resume Examples & Samples

Manage daily wire transfer activities to ensure time sensitive wire transfers (i.e. Payoff wires with deadlines) get processed first
Review documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirements
Enter and/or release wires in bank system(s) accurately
Provide timely response to customer inquiries
Interact with banks when required
Run and maintain various bank reports
Maintain Wire Transfer Request Log to ensure no wires are duplicated
Confirmation of incoming funds
Timely review of wire transfer requests and support documents received by various branch locations
Access and navigate various instances of company "Title" system (I-Closing)
Proofread and release wire transfer entered into bank systems by others
Confirm successful transfer of funds and record bank confirmation numbers into Wire Transfer Request Log
Run end of day reports for each branch location and reconcile transferred amounts against original requests
Respond to internal and external customer inquiries as relates to the transfer of incoming and outgoing funds
Communicate with branch locations to identify and resolve issues based on the companies wiring procedures and requirements
Work with banks to resolve issues
Keep fellow team players aware of any wires on hold or expected documents

187

Prep Desk Specialist Resume Examples & Samples

Moves readily from function to function within the Logistics Center
Responds to questions regarding one or more area(s) of expertise
Resolves complex problems in one or more area(s) of expertise
Reviews, assesses and releases all tasks
Analyzes work flows to maximize utilization of facility labor
Monitors daily order processing to improve work flow
Researches and reconciles problem orders to meet facility timelines
Conducts investigations to reconcile inventory discrepancies
Performs necessary system transactions to maintain inventory accuracy
Collects, analyzes, and maintains statistics and recommends courses of action
Participates in inventory activities
Participates in process improvement actions within the facility and the logistics network
3+ years of high volumn logistics warehouse experience
Material handling equipment experience preferred
Experience in Logistics functions/systems such as; SAP-WMS, SOP's, shipping, receiving and/or inventory control
Able to effectively use relevant material handling equipment
Able to execute oral and written instructions and to request clarification when needed
Able to express ideas clearly and convey necessary information
Able to perform basic mathematical calculations
Able to recognize and attend to important details with accuracy and efficiency
Able to serve as a resource to others in the resolution of complex problems and issues

188

Prep Desk Specialist Resume Examples & Samples

Performs to standards in multiple functions (i.e., productivity, performance, safety, quality, etc.)
Rotates from function to function within the Logistics Center to include shipping/receiving and inventory control
Operates Material Handling equipment
Maintains safe and clean working environment
Replenishes workstations with supplies
Able to use relevant coputer system, applications (which may include spreadsheets, word processors, databases, etc.) at a basic level
Knowledge and/or expertise in related areas of responsbility
Able to contructively work under stress and pressure when faced with high workloads and deadlines
Able to build solid, effective working relationships with others
Able to display a preference for interacting with people, being friendly, outgoing, articulate, and socially at ease
Able to indentify areas of risk/concern in area of responsibility
Able to answer phone and greet public in a friendly and courteous manner

189

Assistant, National Desk Operations Resume Examples & Samples

Real-time monitoring of call volumes, handle times, service level performance, agent staffing
Ensure proper response to real-time deviation from forecasts
Review and analyze all data for areas of possible risk and offers suggestions for improvements
Coordinate with leadership team around agent off-phone activities
Administer skilling changes to optimize performance
Administer company voluntary time off process
Process time off, reschedule, and other agent requests
Schedule items such as AASR, Nissan, other off-phone activities
Coordinate with Help Desk, NOC and other groups during system tests or outages
Run and distribute standard reports as requested
Associate Degree or equivalent work experience. Technology, computer, or business related field or related experience
0 –2 years experience in workforce management for multi-site contact center and/or equivalent combination of education and experience preferred
Experience with workforce management applications (IEX Totalview) and call routing platforms (Avaya CMS Supervisor)
Proficient with Microsoft Excel and Access

190

Guest Services Desk Team Lead Resume Examples & Samples

Provide experiences of a lifetime for our guests. Adhere to and promote Vail Mission, Vision and Values
Train, schedule, and manage the performance and safety of Guest Services Specialists and Ski Valet/Locker Attendants to meet or exceed goals of department
Prepare and update Guest Services Specialist Manual and Ski Valet Manual as needed
Take and assess guest complaints, comments, and special requests and provide on-the-spot resolutions
Assist Guest Services Specialists and other guides/departments in providing efficient guest resolutions
Manage the smooth operation of the Guest Services Desk on a daily basis
Greet and welcome guests to Park City at Desk and in the base area
Be knowledgeable and proactively answer questions and provide guests with a variety of information relating to services, products, special items, resort conditions, special events, etc
Be expert in the management and execution of all aspects of Epic Service Solutions program
Oversee the receipt, logging, and issuance of lost and found items and garment cleaning as needed
Oversee the daily operation of the day locker area, and the daily operation and performance of Ski Valet Attendants
Provide superior guest service at all times
Help to keep the resort immaculately clean
High School degree or equivalent, college degree in related field preferred
At least three years of experience in the customer service industry or resort industry preferred
Strong reading, writing, administrative, and organizational skills
Familiarity with MS Office applications and Excel; competency using e-mail and internet
Ability to converse clearly and comfortably with a variety of guests
Strong knowledge of Park City Resort, and surrounding area preferred
Ability to consistently handle all situations in a professional, calm and courteous manner
Positive and enthusiastic attitude

191

Capital Markets Desk Associate Resume Examples & Samples

Strong finance and/or accounting background
Three to four years of experience in High Yield or Convertibles corporate credit research, DCM, investment banking, or a similar position requiring rigorous corporate analysis
Ability to analyze financial statements, credit metrics, and business and industry prospects and risks across a wide range of industries
Comfortable coming to analytical conclusions in tight timeframes
Personable and comfortable speaking with institutional investors
Team player with a positive attitude and strong work ethic
Top academic performer who is detail oriented and willing to work in an unstructured environment, which values initiative, maturity and enthusiasm for learning
Proficient in Bloomberg and Excel

192

Securities, Pipg Desk Strats, VP Resume Examples & Samples

The Private Investor Products Group (PIPG) focus on the pricing, distribution, origination and trading of structured product derivatives across the major asset classes. Its client base is made up of private banks, retail banks, online brokers and other distributors that provide structured solutions to high net worth or retail investors
PIPG Desk Strats are responsible for the automation of the PIPG business, from design of pricing models and market making strategies through to development of large-scale algorithmic pricing, external distribution and trading platforms. The Strat role is unique to Goldman Sachs, with PIPG Strats operating at the intersection of modeling, software engineering, sales and trading in a front-office environment
Automate the pricing, distribution and execution of structured products in real-time distributed systems used for low latency and high volume processing
Design, develop and support highly reliable components across a range of technologies in a structured, disciplined and fast-moving environment
Maintain a strong understanding of structured products, including payoff terms, pricing models, risk measures, PnL reporting and hedging considerations
Pro-actively automate manual workflows and improve existing processes with particular focus on pricing automation, business metrics and automated testing
Interact with the trading, sales, structuring, technology and operations teams as part of project and support responsibilities
Quantitative, computer science or engineering academic background
At least 5 years software engineering experience in a revenue focused environment
Strong programming skills in an OO or functional paradigm (Java/C++/Python/Scala/Haskell)
Ability to solve complex problems and to explain the ideas that underlie the solution to non-technical clients and colleagues
Structured products and derivatives pricing experience
Low latency or real-time software development
Statistical analysis of computational or business data

193

FX Desk Associate Resume Examples & Samples

Product Management: Support the EMEA FX Team in executing FX hedging trades for the region. Work with the business to develop STP technology for the business
Business Procedures: Assist in the development and maintenance of the FX team’s procedure documents, identifying and addressing areas requiring process improvement
Business Management Support – Work with the EMEA Investments team on preparation of desk / trade analytics
Experience of working with front line staff in helping drive performance improvement
Knowledge of private banking regulations
Strong knowledge of CPB systems (Front, Middle Office or Operations) would be advantageous
Strong of Capital Markets products suite Skills
Strong analytical / business evaluation and problem solving skills
Very experienced in the use of Microsoft office (particularly excel and powerpoint)
Accuracy and Attention to detail
Excellent interpersonal skills and ability to develop strong working relationships across functional and geographical lines
Professional outlook with the ability to use initiative, manage deadlines, coordinate multiple tasks and work to deadlines and targets
Good initiative and Creativity - ability to present alternatives and constructive new ideas
Preferably Degree educated, however, exceptional candidates who do not meet this criteria may be considered provided they have the necessary skills and experience
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

194

Senior Technician, Help Desk Resume Examples & Samples

Documents and coordinates service requests using HP Servicer Manager
Communicates with high profile customers in a professional and courteous manner
Provides advanced Customer Service Support & Service Delivery functions
Installs and supports Windows 7, MS Office products, Adobe, and other IT applications
Configures and maintains wireless mobile devices, including but not limited to Androids and iPhones
Instructs customers and support staff in use of equipment, software, and manuals
Possesses the ability to complete multiple simultaneous projects in a timely manner
2-3 years of directly related experience supporting help desk operations

195

Deals Desk Consultant Resume Examples & Samples

Minimize NCR’s commercial and financial exposure and risk in major sales opportunities and engagements
Key business partner in terms of providing pricing recommendations and consultative support to area and regional Sales Leaders. Main areas of consultation are NCR value proposition, bid pricing strategy, TCO analysis, competitive tactics, pricing, packaging and terms, revenue recognition, standard and non-standard terms and conditions, negotiating strategy, and leasing / financing issues
Lead bid opportunity through the bid review process, incl. ensuring that proper bid qualification takes place
Ensure compliance to bid review and pricing thresholds
Undertake gross margin analysis for specific customer opportunities through the construction of deal Profit and Loss statements where appropriate
Provide on-going financial analysis on historical bid trends, competitive price positioning, margin results and price erosion
Ensure that all bids / quotes / proposals receive the appropriate financial, commercial and management approval prior to submission
Co-ordinate with dedicated centralized Corporate functions in Finance, Legal, Marketing, etc, to enable more effective competitive wins
Participate in regional pricing and strategic initiatives
Ensure applicable Sarbanes Oxley and Multiple Element Accounting requirements are implemented
Educate field sales organization and other teams relevant to Bookable Order Criteria, Revenue Recognition and Deals Desk processes
Remain up to date in terms of NCR’s business model, market and product knowledge
Ad hoc projects (including Continuous Improvement projects) as required
Help educate the sales field regarding proper deal approval process including all support materials, systems, and tools
Bachelor’s degree in finance, business, accounting or economics
Demonstrated financial/analytical skills gained through formal education or work experience (Deals Desk or Pricing experience)

196

Deals Desk CoE Leader Resume Examples & Samples

Define, refine and govern consistent policy and processes to ensure all NCR regional bids & proposals are appropriately assessed for the following
Recognized professional Accounting / Business qualification a plus
Proven experience managing local and virtual teams
Good working knowledge of US GAAP and International Accounting Standards, with particular regard to recording revenue related transactions in line with external and internal requirements
Proficient in MS Office (Excel, Word, and PowerPoint). Experience with CPQ tools and Business Objects a plus
High level of motivation and initiative

197

Deals Desk Consultant Resume Examples & Samples

Key business partner in terms of providing pricing recommendations and consultative support to area and regional Sales Leaders. Main areas of consultation are NCR value proposition, bid pricing strategy, TCO analysis, competitive tactics, pricing, deal structuring and terms, revenue recognition, cash flow impacts, standard and non-standard terms and conditions, negotiating strategy, and leasing / financing options
Lead bid opportunity through the bid review process, incl. ensuring that proper Bid Qualification takes place
Educate field sales organization and other teams relevant to Deals Desk processes (including deal structuring best practice, bid review process, systems and tools), Bookable Order Criteria, and basic Revenue Recognition
Demonstrated finance / financial planning / analytical skills gained through formal education or work experience (Deals Desk or Pricing and consultancy experience definitely a plus)
Experience in the networking (e.g. Cisco) environment is a plus
Ability to work comfortably with senior management
Ability and confidence to interact with colleagues at all levels, across multiple countries and cultures

198

Lead Technician, Help Desk Resume Examples & Samples

Provides phone support, remote and on-site troubleshooting for hardware and software support
Performs troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals
Provides customers with network technical support
Completes all corporate requirements in accord with General Dynamics Information Technology corporate policy

199

Head of Equities IT Desk Tools Platform Resume Examples & Samples

It is proposed that a Desk Tools team be created that will focus on creation of a globally consistent, scalable, and controlled platform to put more powerful tools in the hands of our application development teams to enable faster, safer, and more efficient delivery of capability to the trading desk. As an example, this would focus on a scalable and controlled infrastructure to host rapidly developed and deployed Analysis and Trading Tools, and enable access to hosted compute resource for back-testing and ad-hoc portfolio analysis tasks
Application development teams would be the key clients of the group and would drive the feature backlog that the Desk Tools team would deliver on and would continue to focus directly on the requirements of their local clients
Desk Tools would have a global remit targeting consistency of the global platform whilst supporting and encouraging flexible business solutions for the local markets and trading requirements
Furthermore a Desk tools platform such as the one described above would enable us, over time, to consolidate, manage and ultimately eliminate direct application access to the existing legacy platform thus supporting and facilitating the Risk Renovation strategic objectives
The successful candidate must have previously demonstrated an understanding of the core objectives of the role by having comprehensively addressed a comparable problem for a global, front-office technology function
The successful candidate must have extensive years of working in a front-office environment (as part of technology) working directly with Equity-trading community
A comprehensive knowledge of the Equity business
Strong set of appropriate technical values and skills

200

Principal Software Engineer, Desk.com Resume Examples & Samples

Architect, build, test and refine new products and services written in ruby on rails
Develop and expand infrastructure to process many millions of page views and transactions with fault-tolerance and predictability
Tackle a wide variety of Ruby coding problems throughout the stack - we all work on everything
Brainstorm and prototype new concepts and approaches fast. Turn prototypes into real things
Troubleshoot and maintain production and testing environments. Contribute to diagnosing and solving performance issues whenever the occur
Be a team player in a flat-structured, highly collaborative environment
Make Desk.com a primary focus of your life

201

Asia Trading Desk Intern Resume Examples & Samples

Support the Asian Trading team, analysts and portfolio managers
Trade booking
Industry/company-specific research
Market updates, news, fund flow summaries
Understanding and living Point72’s ethical decision-making approach and its compliance program

202

Sat & Sun / A-p-command Center Desk Resume Examples & Samples

Officers ensure the facility is provided with high quality security services to protect people and property
Answers questions and assists guests and employees
Monitoring closed circuit television systems and alarms
Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing
Handle security issues or emergency situations appropriately
You may be required to take additional certification training, such as becoming certified to carry OC sprays, drive bicycles, operate Segway’s, etc
Previous contract security, military or law enforcement experience is beneficial
Ability to work in a team-oriented environment with the ability to work independently
Must be at least 18 years of age or older as required by applicable law or contractual requirements
Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing
Successful completion of AlliedBarton’s Master Security Officers Basic (Level 1) Course
Ability to maintain satisfactory attendance and punctuality standard
Neat and professional appearance
Friendly and professional demeanor
Ability to providing quality customer service
Ability to handle typical and crisis situations efficiently and effectively at client site

203

Associate Desk Auditor Resume Examples & Samples

Utilize current programs and analytical procedures and existing tools, including Access, Excel, etc., while utilizing personal knowledge of medications to identify clients, members and claims representing financial risks
Responsibility for reprocessing claims identified that have been previously processed in order to capture additional revenue from drugs with recent AWP increases
Perform efficient and effective investigational audits to produce results consistent with departmental policies and critical corporate goals while meeting or exceeding personal production goals. Performance of audits includes obtaining, analyzing, and appraising evidentiary data on which to base an informed, objective opinion on the accuracy and legitimacy of claims audited
Analyzes audit findings to determine validity of any identified discrepancies. Has full responsibility for handling/researching complex issues identified during an audit. Prepare formal and thorough written reports providing opinions on the findings of the audits performed, client impact, ESI risk, etc. as needed. Submit findings to Sr. Auditors and Sr. Audit Manager for review
Responsibility for providing ad hoc reports to key business owners
Special projects as assigned and as needed
BA/BS degree or equivalent experience
0-2 years relevant experience; PBM, healthcare, financial analysis, accounting or auditing experience preferred
Interpret physicians’ or prescribers’ prescriptions. Verify and confirm

204

Desk Quant Resume Examples & Samples

Collaborate with traders on solutions to enhance existing trading signals and algorithms in a timely manner
Analyze and manipulate data to test and develop new strategies or improve on existing strategies and pricing algorithms
Research and test models in order to enhance trading efforts
Leverage existing trading infrastructure and development resources to deliver solutions and add alpha to Spot's current trading system
Monitor and improve strategy and execution performance
Develop solutions for handling specific market events, corporate actions, special situations, and other one-off needs
BS or MS in a quantitative field, no PhD
Ability to understand trading concepts and experience on a trading desk is a plus
Practical experience in statistical analysis, optimization, Monte Carlo simulation, and derivatives pricing and hedging
Experience in developing in C++, Python and/or R language(s) required
Independent and innovative problem solving and excellent communication skills
Able to explain complex topics to a wide audience with various levels of training and exposure to quantitative subjects

205

Principal Review Desk Specialist Resume Examples & Samples

One or more years of securities industry experience that involves account review. The position may have been in a sales, service, or operations capacity
Series 7 (active and in good standing) required
Strong knowledge of FINRA and SEC regulations
Bachelor's Degree preferred
Series 24 preferred. Must obtain Series 24 within 90 days of date of hire
Ohio Life and Health insurance licenses preferred. Must obtain within 90 days of date of hire
Must obtain Series 53, and 66 within one (1) year of date of hire
Must be able to analyze the gray areas of complex situations, see beyond standard yes/no answers and be able to draw reasonable conclusions
Excellent communication skills, strong work ethic and the ability to work in a team environment are required
PC and Internet proficiency

206

Desk Based Account Manager Resume Examples & Samples

To generate new business opportunities for one of Dimension Data's portfolio offerings via telephone based sales to existing and new clients
Where appropriate, to lead and/or manage the client engagement over the phone
To qualify customer requirements and generate accurate and timely quotations in conjunction with the CSO team
To work directly with the transactional pre sales consultants to ensure the correct technical information and support is available to meet customer's requirements
To work with the Contracts, Pricing and CSO teams in creating and closing customer recurring service renewals
To effectively manage and prioritize competing demands and multiple client requirements
To effectively communicate summary of account activity to assigned external account managers
To effectively communicate to customers progression of their requests and queries
To assist external account manager's in maintaining accurate pipeline, with zero "red flags" eg zero margin, zero value, duplicates etc.
To close customers orders in line with business requirements whilst maintaining an "order accepted" rate > the team average eg closed orders are not rejected nor need review
To meet agreed targets in line with the sales strategy and compensation plan
To provide industry leading customer service to achieve high levels of customer satisfaction
To collaborate with marketing to drive net new prospect engagement and sales & incremental sales and engagement with specific existing clients utilising marketing tools such as events and seminars which require active participation of / input from other areas of the business
To maintain a contact database in identified customer base within salesforce
To establish and maintain a view of account relationships and tactical engagements
To understand the competitive landscape for each sales opportunity
To maintain vendor sales accreditations as required
Educated to Degree level 2:1 Degree - desirable
Broad understanding of Voice, Data, IP and Call Centre technologies
Core Microsoft Office Applications
Customer Satisfaction / Service
Commercial Awareness
Market / Competitive knowledge
Health & Safety & Environmental Awareness
You are Co-operative, adaptable and flexible, always maintaining a positive attitude
Previous experience in a related Sales / Business Development role
Telesales & Customer relationship management experience
Effective time management skills with the ability to meet competing demands
Search for opportunities and embrace change
Exposure to the telecoms / data comms industry in a sales support role
Desire & potential to realise a position in a the external sales team
IT sales and / or technical accreditations
Experience of working within a systems integrator and / or IT reseller
Self motivated and able to work on your own initiative
Can do, positive and proactive attitude and approach to work with a desire to go the extra mile
Committed to working hard for the good of yourself and the wider team
Enjoy responsibility and be able to meet tight deadlines
Like to be challenged and surrounded by people you can learn from
Ambitious and can work to clear objectives

207

Universal Desk Chief Resume Examples & Samples

Build and design seven sections a week
Work closely with reporters and managing editor to determine best presentation of content
Suggest efficiencies in workflow and precision
Help editors proof papers
Help in headline writing
Fill in for design vacancies or when additional help is needed
Work on special projects, as needed
Assist in the design and page construction of City Link magazine
Run the plan for sections in CCI
Work closely with photo editor and managing editor to ensure proper packaging of our weekly report
Handle online and social media needs of the department
Should have an undergraduate degree in journalism or equivalent related experience
Should have broad knowledge of Indesign, PhotoShop and NewsDesk
Should have excellent communication and problem-solving skills
Must be skilled in editing and know AP style
Must be capable of operating the newsroom computer system
Typically requires two to four years experience in newspaper or magazine design

208

Senior Portfolio Manager, Liquidity & FX Desk Resume Examples & Samples

You will ensure the firm’s internal and external cash obligations are met. This fixed income and money market expert must have a sound knowledge and experience of the short end of the US and Canadian fixed income and money market space
You will execute fixed-income and money market trades, develop and maintain counterparty relationships
You will ensure portfolios are laddered and managed in such a way as to ensure adequate liquidity and funding is available on demand for all corporate needs
You will leverage your sound knowledge or experience in: Money Markets, Repo, Foreign Exchange, Collateral Management and Securities Lending
You will leverage your ability to interpret financial market issues and developments, as well as knowledge of economic/financial theory and quantitative methods
You will maintain high ethical and professional standards in dealings with all internal and external stakeholders
You will support the desk VP and MFC Treasurer - in ensuring that the team’s outputs are of the highest quality, that deadlines are met, that operational risks are minimized, and that the team is effective in supporting General Account business units in North America
You will leverage your sound knowledge and working ability with analytic and information systems tools such as: Bloomberg, Reuters and Excel (complex spreadsheets)
You will leverage your ability to bring a wide range of considerations and perspectives to issues and to ensure that careful analysis is a precondition of decision making
You must have a minimum of five (5) years of Fixed Income/Money Market experience
You must have a Master’s degree in economics, finance or business administration (MBA). CFA an asset
You must possess strong problem-solving skills
You must be extremely attentive to detail in your work
You must be able to work under /with strict internal and external policies and guidelines
You must understand the principles guiding financial hedging strategies - primarily within the foreign exchange (FX) and interest rate markets
You must be committed to maintaining the highest ethical and professional standards
Strong verbal and written command of English is essential
You have full completion of or enrolment in, CFA or similar programs
You have strong background in quantitative methods
You possess a calm, pragmatic and collaborative approach to business and (if warranted), not adverse to temporarily assuming responsibilities above / beyond your job description (busy periods, critical team projects etc.)

209

Finance Market Risk Management Equities Desk Resume Examples & Samples

Graduate or Masters with a quantitative background with experience of the equity market
Experience in a market risk team, trading role, or a similar risk and product focused role
Strong technical understanding of non-linear derivatives
Proven problem solving ability and control mentality
Desire & ability to communicate complex information directly with senior management both verbally and in writing
Self-motivated team player

210

Desk Study on Women & Violent Extremism Resume Examples & Samples

Conduct key interviews
Summarize the existing knowledge and frame it into different sub-topics
Identify current trends of women’s roles in violent extremism, and identify possible explanations
Suggest further areas and key questions for research
Understands and applies fundamental concepts and principles of a professional discipline or technical speciality relating to the position
Minimum 10 years of experience in collection and analysis of information within the relevant topic areas
Experience with the United Nations mission in Somalia
In-depth knowledge of extremist groups and armed groups active in the Horn of Africa in counter-terrorism prevention; in-depth knowledge of Human Rights issues in the region
In-depth knowledge of political and security issues in Somalia
Proven ability to produce high-standard publications
Full command of the English language with excellent demonstrated English writing skills
High level of proficiency in computer systems, internet navigation and various office applications

211

Cpb-night Desk Equity Specialist Resume Examples & Samples

Degree holder with 5 years of equity dealing experience; dealing and advisory experience in US equities is a plus
Must have excellent knowledge of cash equity markets, dealing and operations
Bloomberg EMSX dealing experience is preferred
Strong presentation skills; previous experience involving direct client contact will be beneficial
Fluent in spoken English, Cantonese and Mandarin
A team player with excellent interpersonal and communications skills

212

Help Desk Intern Resume Examples & Samples

Provide first level assistance to internal resources including executives
Provide high level of professionalism when dealing with employees
Provide hardware troubleshooting of laptops, desktops and misc. electronic devices
Configure and deploy desktop/laptop, create various accounts, provision phone,
Delete accounts, deactivate equipment, create backups, etc
Provide Microsoft desktop support
Deployment of new machines (laptops, desktops)
Add end user to a corporate domain
Manage Administrative local privileges on desktops/laptops
Install and configure desktop OS’s (Windows 8, Win10 and Mac OS) for various scenarios
Install, configure and support MS productivity suites; Microsoft Office, Outlook, Lync etc
Support VPN users
Oral and written English communication skills
1+ years Experience supporting Windows desktop/laptop PCs, MAC OS
1+ years Experience using Active directory
Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop
PCs, printers, and Audio visual equipment
Good troubleshooting skills with Windows 8 and Windows 10, Mac OS
Knowledge on Cisco based Video conferencing administration
Knowledge of Microsoft productivity suite
Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
Knowledge of DNS, DHCP, email and IP routing
Systems administration experience is an asset
Experience in a call center is an asset as phone and remote support is common

213

Premier Lending Desk Consultant Resume Examples & Samples

Two plus years of proven product sales capability is required (success in a commissioned environment preferred). -
FHA/VA & conventional loan origination experience is required. -
Banking experience preferred. -
Expert knowledge of general lending products and services and pricing alternatives in the industry. -
The ability to comprehend and explain financial calculations and pricing alternatives. -
The ability to communicate with customers about the proper documents and information needed to obtain a particular loan. -
Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA. -
Self-starters who can work independently or work with existing partnerships and branches. -
Proven track record of partnering with real estate agents to jointly fulfill customer home purchase and financing objectives. -
Ability to work as part of a team to grow the assigned branch/branches or community organization. -
Strong relationship development and management skills. -
Deep knowledge of the real estate sales business. -
Process oriented, results driven

214

Mexico Desk Accountant Resume Examples & Samples

1-Accounting or any similar professional career
2-Preferably be a graduate student from Technical High School or advanced student in University
3-Intermediate-Advance English level

215

Trading Assistant for the Exotic Credit Desk M Resume Examples & Samples

Daily marking of the positions of the desk
Explanation reports on risks and valuations
Help in analysis of the different exposures of the desk (correlation, recoveries, spread, skew, ...)
Document preparation to help pitching desk axes to clients
Close work with support functions such as IT, finance, operations
Proposition of improvements and hedges to the desk traders

216

Service Desk Operator Resume Examples & Samples

Running of all nightly operations on a daily basis, Monday to Friday with extended hours as required at Month End for UDC Finance
Ensuring that any system issues are reported and resolved
Ensure systems are backed up and made available to users
Daily administration of assigned workflow and other tasks
Efficient and accurate process management skills
Ability to work in time critical environment and manage competing priorities
Good relationship management skills
A consistent work ethic and willingness to learn

217

Tier Service Desk Resume Examples & Samples

One year of IT Service Center or equivalent experience required. They use Cherwell as their ticketing system
Two years of customer service or community service experience required
Flexible to work varied shifts, weekends and holidays required
Highly analytical thinking skills required
Proficiency using Microsoft products and platforms required

218

Information Desk Technician Resume Examples & Samples

Notification of system events: SRP, ELCP, lockouts, last contingency, extended outages, operating incidents and substation equipment problems. Provide updates on status of events through paging, web site updates and researching and communicating this information. Outage notifications are made to the City of Chicago, the Chicago Department of Environment, outside municipalities, the ICC and IEMA. Additional and specific types of notification: Notification of storms and system emergencies, injuries to employees and the public and hazardous spills. Notification of immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and the Operations Control Center's PowerTools or server problems
Information inquiries: Answer information requests from internal departments and external agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem. Verification of switching and planned outage requests via fax and route to the appropriate arrangers. Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival
Provide documentation of system events and status through the use of the following databases and web pages: SRP, FLOS, eOutage, OMS/RANGER, OFS, CIMS and ELCP. � Initiate PassPort work orders and work requests for repair of cable faults and other emergency or damage cases
Perform company wide callouts on the backshift using ARCOS
Bachelor degree (technical field) (2) ' AND 0 ' 3 years of relevant / technical experience
Associate degree in a technical field (2) ' AND 2 ' 5 years of relevant / technical experience
Daily activity includes assembling and disseminating information on interruption and restoration activities on the ComEd distribution system via OMS/RANGER, CIMS, PassPort, text paging, databases and the intranet and internet web sites. These notifications are made to various agencies to meet regulatory, corporate and municipal requirements
Position requires the ability to analyze issues calmly and provide direction without emotion. Must be able to express ideas clearly and concisely in verbal and written format. Must be able to multi-task. Must be willing to work extended hours on a daily basis, and especially long hours during storm or other service delivery problems. Must be available for call outs for SRP, ELCP and heat related problems
Level of independent action is high. Work is technical and very diverse and somewhat complex in nature. Work involves the understanding and application of company procedures and guidelines
This position develops individuals for promotion to the DSD1 position within 2-3 years

219

Service Desk With Swedish Resume Examples & Samples

Works with the applications for trouble ticket management and work orders
Dispatchers work orders to the Field Engineers and follows-usp until closure
Business Hours Extended

220

Help Desk Assistant Resume Examples & Samples

Experience with Windows 7, Citrix, VPN and Remote access
Experience with Dell & HP laptops and desktop computers, along with a variety of peripheral support
Ability to manage Active Directory user, group and computer accounts
Experience in installation and support of PC hardware and peripherals, such as HP printers
Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
Knowledge of security applications including antivirus software
Knowledge of Blackberry, Android and iPhone a plus
Knowledge of SharePoint 2010 & 2013 a plus

221

Dcgs-n Systems Help Desk Engineer Resume Examples & Samples

Work on a team responsible for development and integration of current and future DCGS-N system builds
Bachelor's degree in Computer Science or relevant field, BSEE, BSSE or comparable experience with 2+ years of overall related experience or 3+ years direct experience with DCGS-N
Experience with at least one of the following: GALE, GCCS-J/M, SocetGXP or ICOP
Demonstrated experience with mission operations and elicitation of analytic needs in the intelligence arena
Currently possess DoD 8570.01m at IAT II certification: CompTIA Security+ce or higher and to include accreditation in Windows, Unix, Linux or Solaris operating systems
Currently possess an active DoD TS/SCI security clearance and must meet the requirements of DCID 6/4
CompTIA A+ce, CompTIA Server+ce certification

222

Service Desk Ambassador Resume Examples & Samples

Answering telephones and responding to basic customer questions related to IT using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Recording call on account history record with results of the inquiry; initiating required confirmation
Processing customer requests by sending emails, returning telephone messages, or using other related communication under direct supervision
Excellent spoken and written English skills
Genuine interest in IT
Ability to work different shifts
IT background (a plus)

223

Central Desk Supervisor Resume Examples & Samples

Communicates staffing needs on shift to Account Manager or Operations Manager
Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
Administers JSA’s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
Occasionally lift or carry up to 40 pounds

224

Desk-based Account Specialist Resume Examples & Samples

Take ownership on personal revenue targets and closing own contracts
Close to native/native in Dutch and proficiency in English both in written and verbal
Be an intelligent fighter: never take NO as an answer
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary

225

Desk Analytics Developer Resume Examples & Samples

Develop various client APIs for data and fixed income analytics in C# and Python
Contribute to all phases of software development including architecture and design, coding, documentation, testing and release
Create strong partnerships with our wide user base including front office portfolio managers and BlackRock Solutions team members
Implement project deliverables to meet businesses requirements, audit/control requirements and are aligned with business and technology strategies
Strong programming skills in Python, C#, SQL and Excel VBA. Knowledge of Java or Matlab/R is a plus
BS + degree in Computer Science, Finance or similar area. CFA (or candidate) is a substantial plus
Experience with full cycle of software development and deployment, preferably on institutional financial systems (buy-side or sell side)
Knowledge of cash fixed income and derivatives: treasuries, corporates, mortgages, futures, interest rate swaps, CDS and FX
Basic understanding of asset management including investment/hedge strategies, tracking errors and controlling risk
Excellent analytical/problem solving skills
Demonstrated self-initiative

226

Technician, Service Desk Resume Examples & Samples

Provides telephone support for all computer-related requests and issues for the end user community
Properly diagnoses technical issues (i.e.: hardware, software, LAN issue etc.)
Process new ID account requests, changes, and deletions
Escalates calls to proper support groups
Prioritizes multiple issues and completes tasks in a timely and efficient manner
Adapts and utilizes existing hardware and software knowledge in a dynamically changing environment
Strives to increase customer satisfaction levels by
Answering Service Desk calls as quickly as possible to minimize hold times
Resolving as many customer requests on initial contact as possible
Demonstrating friendly and professional phone manner/ demeanor
Communicating technical subject matter in a non-technical fashion
Demonstrating efficient problem solving skills
Demonstrating a strong ability to follow through
Demonstrating interpersonal skills to handle crisis situations when they arise
Demonstrating skills to deal with stress and pressure
Minimum two years related experience in a service desk environment
Strong customer service orientation including positive attitude, sense of urgency and excellent problem solving, communication, and organizational skills
Exceptional knowledge of Microsoft Office Suites, including Outlook/Exchange
Ability to troubleshoot remote access technologies (i.e. VPN, Citrix)

227

Operations Reference Desk Specialist Resume Examples & Samples

Primary responsibility is to answer telephone calls from internal store and department associates
Provide accurate deposit account and store operating process guidance to internal customers
Perform new deposit account documentation review for consumer and business accounts
Provide cursory review of required legal documents associated with deposit accounts, including Powers of Attorney and court documents
Responsible for the accurate and timely completion of assigned tasks
Perform functions within established guidelines, procedures and policies
Provide feedback to management regarding recommended changes to policies and procedures
Work effectively with a team to achieve department objectives
Demonstrate knowledge of all assigned job functions
Utilize resources available to resolve problems or recommend solutions
Interact daily with functional peer groups, store and department personnel
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training
Keeps up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate; embraces our vision to become "The World's Greatest Bank"
Completion of high school, vocational training, or equivalent, required
2 years of customer service experience, preferred
2 years of retail banking experience, preferred
Demonstrated knowledge of internal bank systems to include IBS, Teller Insight, Concierge, DO/SRM, preferred
Strong attention to detail and the ability to multi-task effectively
Ability to understand and follow directions
Ability to organize and prioritize work
Proficient use of Microsoft Word and Excel software applications
Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor
Requires basic reading, writing, and math skills
Demonstrate effective written and verbal communication skills
Capable of working efficiently in a team environment
Ability to work effectively with individuals and groups across the bank

228

Associate Director, Trading Desk Resume Examples & Samples

Provide operational expertise and desk leadership to Managers and junior staff
Develop and present detailed programmatic recommendations
Help lead development of desk level programmatic buying strategies; leadership of programmatic specialists; identification of optimal partners (tech, data, media)
Close collaboration with data science and analytics team to develop measurement plans and tactical implementation plans
Work and collaborate with internal stakeholders from digital investment, strategy/insights planning, and analytics teams as well as external (client) and vendor partners
Develop close working relationship with clients, helping to drive integration of programmatic on the client and agency brand team side to ensure alignment of brand business KPIs with programmatic initiatives
Provide ongoing POVs on marketplace and leading technology to both internal Agency/Groupm community as well as externally
Bachelor’s degree with 5 years of experience in programmatic, ad operations or biddable media
Strong analytical abilities and quantitative skills, including math proficiency

229

Desk-based Account Specialist Italian Speaking Resume Examples & Samples

Take care of own customer portfolio and drive business growth by upsell/cross-sell activities
Perform in a team supported by best-in class sales tools (Salesforce.com, Marketo)
Share your ideas: contribute to process improvement projects
Close to native/native level in Italian and proficiency in English both in written and verbal
Work experience in sales (telesales/telemarketing/account management/field sales) is essential

230

Desk-based Account Specialist German Speaking Resume Examples & Samples

Develop expertise in the Energy industry
Why you should join us
Fast growing international team with horizontal and vertical career opportunities
Close to native/native level in German and proficiency in English both in written and verbal
Be an intelligent listener: first ask questions and listen carefully to the answers

231

Desk-based Account Specialist French Speaking Resume Examples & Samples

Identify customer needs and provide outcome-based solution
Handle customers’ requests, provide expert advice and guiding customer to a qualified purchasing decision
Performance related bonus system
Work in “the office of the year of 2015”
Close to native/native level in French and proficiency in English both in written and verbal
Ability to energize; develop and build rapport in matrix organization

232

Desk-based Account Specialist Polish Speaking Resume Examples & Samples

Contribute to activities in GE Cultural Comities based on your taste (Healthahead, Volunteers, Working Parents, Women’s Network)
Close to native/native level in Polish and proficiency in English both in written and verbal
Proven track record of achieving targets

233

Service Desk Professional Resume Examples & Samples

Excellent ability to support DaVita’s non-Clinical applications (e.g Starlearning, Villageweb)
Must have excellent understanding of DaVita’s IT environment and technical Infrastructure
Excellent understanding and ability to support the desktop, telecom, and mobile device products supported within the DaVita Village
Excellent understanding and ability to support DaVita’s proprietary Clinical Applications
Complete understanding of the function and relation of all ITSS teams (Build, Transform, and Run)
May be required to travel as needed
Must have met or exceeded the current Service Desk Tiering targets for the position of Service Desk Professional 4 or demonstrated an exceptional technical and/or clinical application aptitude

234

Senior Technician, Help Desk Resume Examples & Samples

Secret Security Clearance minimum required
Must meet DOD 8570 IAT II requirements to include Security + with Continuing Educattion enrollment and Computing Environment Certification
Exchange 2010
BAS 5
Print queue creation and configuration
ISDN

235

Customer Desk Representative Resume Examples & Samples

Studii superioare
De preferat experienta in relatii cu clientii, vanzari sau logistica in industria auto
Bune cunostinte de engleza si germana; italiana sau franceza prezinta un avantaj
Bune cunostinte de utilizare a pachetului Office
Cunostinte SAP si ERP – de preferat
Abilitati de comunicare, relationare, analiza si lucru in echipa

236

Courtesy Desk Associate Resume Examples & Samples

Adheres to all company policies and standard operating procedures
Other responsibilities may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent
Ability to determine the number of individual things in a unit or group
Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
The Associate is regularly required to walk or stand
The Associate must regularly lift and/or move up to 18kg (40lbs.)
The Associate will be required to perform tasks involving firm grasping
The Associate will occasionally be required to bend, twist or squat
The Associate will be involved in frequent repetitive hand actions
The Associate will be required to reach above shoulder height and below waist level
Job Title:* Courtesy Desk Associate
Req ID:* 729750BR
Canada Walmart Division:* Retail Store Associates
Province:* Alberta
Canadian Cities:* Fort McMurray
Store Location:* N.W. Corner Hospital St. & Manning Ave
Employment Type:* Part Time

237

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 747832BR
Province:* Ontario
Canadian Cities:* Orleans
Store Location:* Innes Road & Mer Bleue Road
Employment Type:* Hourly PT

238

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 748924BR
Canadian Cities:* Temiskaming Shores
Store Location:* Highway 11 North

239

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 750849BR
Province:* New Brunswick
Canadian Cities:* Grand Falls
Store Location:* Chemin Madawaska & St Andre Rd

240

Courtesy Desk Associate Resume Examples & Samples

Job Title:* Part-Time Courtesy Desk Associate
Req ID:* 745078BR
Province:* Saskatchewan
Canadian Cities:* North Battleford
Store Location:* Carlton Trail & Territorial Drive

241

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 758368BR
Canadian Cities:* Yorkton
Store Location:* Hamilton Road & Palliser Way

242

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 759832BR
Canadian Cities:* Barrhaven
Store Location:* Strandherd Dr. & Greenbank Rd

243

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 761164BR
Province:* British Columbia
Canadian Cities:* Salmon Arm
Store Location:* 2991A 10th Avenue (TCH) SW

244

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 759848BR
Canadian Cities:* Sherwood Park N
Store Location:* Emerald Drive And Eton Blvd

245

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 761343BR
Canadian Cities:* Surrey
Store Location:* 150 Street & 102A Avenue
Employment Type:* Temporary

246

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 763562BR
Canadian Cities:* Guelph
Store Location:* Guelph S :: 175 Stone Road W, Guelph, ON N1G 5L4

247

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 763329BR
Canadian Cities:* Tsawwassen
Store Location:* Tsawwassen #1181 :: 5143 CANOE PASS WAY Tsawwassen BC V4M 0B2

248

Courtesy Desk Associate Resume Examples & Samples

Req ID:* 763849BR
Canadian Cities:* Thunder Bay
Store Location:* Memorial Ave. & Central Ave

249

IT Services Desk Technician Resume Examples & Samples

Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user and infrastructure systems
Perform duties relating to the development, maintenance, and support of the organization's information technology
Provide first-tier support to end users on a variety of IT issues
Identify research and resolve technical problems
Document resolutions for future reference
Onboarding/off-boarding of employees
Conference room support - Help employees setup and use conference room audio-video equipment including TV monitors, display devices, WebEx and video conference services
End user IT equipment moves, adds, and changes
College degree or 1-3 years of relevant work experience
Strong problem solving skills and methodical troubleshooting
Knowledge of Google Apps, MAC OS/Microsoft Software, Active Directory, Enterprise Antivirus software
Knowledge of Laptop hardware, software configuration, including operating system: Mac and/or Windows
Strong knowledge in TCP/IP, DNS, DHCP, LAN, WAN, WLAN
Good communication, organization and time management
Ability to work independently for a remote manager
Able to organize and manage individual schedule and/or workload in a highly structured environment
Strong customer service and communications skills
Ability to lift 25-50 lbs if necessary
Must have the ability to learn new skills and keep current with rapidly changing information technology

250

Manager, Help Desk Resume Examples & Samples

Provide leadership and direction to a team of unionized CEP - Technicians and Associates who act as the customer’s single point of accountability for all their Service Assurance needs. The leader is ultimately responsible to manage a 7/24/365 team of unionized CEP workforce
Accountable for the overall management of performance, workload and scheduling for the Service Desk
Strong pragmatic problem solving skills with deductive reasoning capabilities
Ability and desire to lead, coach and develop employee talent
Recognized leader with a clear track record of leveraging teamwork to create a competitive advantage
Very organized and aptitude for coordination of initiatives across many teams
Excellent communication skills (written and verbal) and ability to tailor to various audiences
Proven consulting, communication and negotiation skills
Solid understanding of the telecommunications industry (including competition, technology, products and regulatory issues)
Working knowledge of core operational processes & service organizations
Proven customer management skills
Budget and financial acumen (an asset)
Minimum of 3+ years of relevant or equivalent experience (Service Assurance background experience if possible)
Business, Engineering university degree, or equivalent experience
ITIL certification or a solid understanding of the ITIL methodology
Advanced understanding of key Bell operational processes (Service Assurance and Service Provisioning, etc)
Strong knowledge of Voice, Data and IP business solutions
Strong knowledge of IT/Application support

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