Desk Coordinator Resume Samples

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L Trantow

Lamar

Trantow

189 Gordon Mountains

San Francisco

+1 (555) 813 2276

189 Gordon Mountains

San Francisco

Phone

p +1 (555) 813 2276

Experience Experience

Phoenix, AZ

Service Desk Coordinator

Phoenix, AZ

Conroy, Osinski and O'Reilly

Phoenix, AZ

Service Desk Coordinator

Execute service desk processes for Request Fulfillment, Incident Management, and support Problem Management
Provide Tier 1 managed services user support
Provide status reports to service desk manager
Understand and manage workload and activities
Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems
Analyzes and provides feedback to management to ensure that all Service Level Agreements (SLAs) are met on all assigned tickets
Performs quality assurance checks for both DC and State tickets using HP Service Manager

New York, NY

Resource Desk Coordinator

New York, NY

Greenholt-Bruen

New York, NY

Resource Desk Coordinator

Executes Aspect Workforce Management data to provide recommendation on staffing and call/alarm management
4) Central point of contact for front line teams on status of training across TAM’s, Project Manager’s & Account Managers
To provide assistance to the Resource Desk and Business Analyst, ensuring smooth operations of the CMC
Assist Resource Desk Manager in daily operation of Resource Desk to ensure all deadlines are met
Maintains all off phone exception times for agents in the CMC and updates Aspect Workforce Management with this information
3) Manages assignment of training for Upgrading Customers – e.g. AIM/UNITY & FXT
Provide first level support to the CMC for all general questions via the Resource Desk resources

present

Houston, TX

Appraisal Desk Coordinator

Houston, TX

Ankunding Inc

present

Houston, TX

Appraisal Desk Coordinator

present

Maintain incoming queue addressing all orders, comments, and field questions within two hours
Good working knowledge of the Microsoft Office suite of products
All queue items received before 5pm Pacific Standard Time to be addressed before leaving for the day
Process 75 incoming appraisal requests per day
Monitors assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file is processed accurately and in a timely manner
Ensures compliance standards are met for XML, UCDPP and EAD
Investigates POD and service provider questions, concerns, and issues

Education Education

Bachelor’s Degree in Productivity

University of California, Los Angeles

Bachelor’s Degree in Productivity

Skills Skills

Good process management skills are necessary: following procedures, ensuring high quality output and attention to detail
Detail-oriented with an ability to perform multiple tasks
Ability to answer a multiple line telephone
A strong customer service attitude is necessary
Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment
Strong interpersonal, communication, and organizational skills
Ability to work independently /stand alone, as well as work cohesively on a team
Ability to handle confidential/sensitive information is essential
Effective organizational and analytical skills

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15 Desk Coordinator resume templates

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Service Desk Coordinator Resume Examples & Samples

General understanding of the Ericsson Billing Solution and its functioning in entirety
Ability to manage ticket queues and facilitate resolution
Conduct Trainings for the Service Desk team on the platform- both Refresher and new Release trainings
Handle incoming calls/emails/tickets regarding the Customer Experience and Billing platform
Handle incidents reported at the Service Desk and route appropriately to respective teams
Perform pre-defined Service Requests which are requested by TMO Users
Provide first level support on issues reported on the CEB platform
Send out Customer Communications regarding any important issues about the CEB platform as instructed
Competence on Telephony Billing Software such as Ericsson BSCX i/ Conceptwave or similar billing platforms
Deep understanding of the Software Design LifeCycle
Experience Service Now and BMC Remedy desired
Understanding of the Service Management LifeCycle desired
Good Team player and works well with cross-functional teams
Excellent Written and Spoken English
Knowledge on ITIL framework or equivalent

Assignment Desk Coordinator Resume Examples & Samples

Writing news stories, contacting news sources to set up interviews and gathering and checking story facts
Assisting the Assignment Manager and newscast Producers in gathering information for stories, taking and making phone calls, listening to police and fire scanners for breaking news
Dispatching news crews to story locations
Writing and posting web stories and video
Posting stories on the station’s social media sites (Facebook, Twitter, etc.)
Entering upcoming events into the daily news planner

Assignment Desk Coordinator Resume Examples & Samples

Gathering news affecting the community
Preparing story items for presentation in the newscasts
Assisting in the efficient operation of the assignment desk
Minimum of one (1) year of assignment desk experience
Commitment to journalistic standards of ethics and accuracy
Basic computer knowledge/word processing skills
General knowledge and interest in local, national and world news
Ability to work well under pressure and meet deadlines
Proficiency with Facebook, Twitter and emerging social media

Assignment Desk Coordinator Resume Examples & Samples

Updating various social media platforms
Updating station website
Minimum of one (1) year of assignment desk experience or producing
Bachelor’s degree with a major in journalism is also preferred
Position is full-time and will require working a flexible schedule that includes nights and holidays

Service Desk Coordinator Resume Examples & Samples

Help Desk Support Coordination – primary point of contact for general technology support, applying IT Service Delivery policies to appropriately direct staff who require technology support. Give guidance on creating service requests (tickets) and using our tracking tool (Service Now). Create tickets as appropriate for callers or individuals who cannot create a ticket themselves
Supply Coordinator – monitor inventory of computers, accessories and supplies on hand. Perform purchasing, receiving, inventory (as needed) and put away of Help Desk equipment and supplies. Monitor stock-on-hand of toner and copier/printer supplies and replenish as needed. Coordinate disposal of obsolete/damaged/un-needed technology equipment and supplies
Expense Tracking – route invoices for approval, track purchases made on Corporate payment cards, including monthly submission of receipts for reconciliation with Finance
Service Now Support- assist in maintaining service catalog records, user changes, and other system data. Collaborate on process improvements, and maintain accurate system and process documentation
On- and Off-boarding Support- Be the technology point of contact for employees entering and leaving the company, distributing and collecting hardware following Service Delivery policies and procedures. Maintain and communicate technology checklists for on- and off-boarding, collaborating as necessary with the Help Desk, HR, and other system owners to allow for smooth transitions and a positive employee experience
General Administrative Support – creating signs, flyers, checklists; updating and distributing self-help guides. Working with team to keep work areas clean and equipment organized.Proactively recommend new approaches, policies and procedures for continual improvement and efficiency in all of the above areas

Appraisal Desk Coordinator Resume Examples & Samples

Place orders through Encompass/LenderX Software
Process appraisals through Encompass/LenderX software
Create past due report and send it to the manager at the end of each night
Run Appraisers through investor ineligible lists
Answer emails and take phone calls from appraisers and loan officers
Become familiar with AIR (Fannie Mae Appraiser Independence Guidelines) and follow these
Report any appraisal issues to manager
Upload appraisals to UCDP Portal
One year of experience with the operations of a mortgage and/or appraisal company and the required elements and practices
Must have general office skills, such as telephone systems, organizational skills, and general knowledge of Windows-based computer programs
Must have knowledge of general office equipment, such as printer, fax, copier, and scanner
Must be able to work in a fast paced, accurate environment
Must have strong communication skills, both written and verbal, and must be able to deliver a clear and understandable message to a variety of audiences including appraisers, loan teams, and operational staff
Good working knowledge of the Microsoft Office suite of products
Must have the ability to associate and work well with others including co-workers, vendors, suppliers and customers

Exception Desk Coordinator Resume Examples & Samples

Works directly with sales and sales management to communicate discrepancies
Mathematical problem solving for potential inaccuracies
Handles inbound calls and emails to provide a satisfactory customer service to sales

Resource Desk Coordinator Resume Examples & Samples

Clerical duties, answering the phones, administering temporary badges, intercom and access entry to facility, paycheck distribution and facility key management
Maintain necessary phone exception time for all agents in the CMC and update TCS with this information
Administrative tasks oriented around resource scheduling and planning
Assist Resource Desk Manager in daily operation of Resource Desk to ensure all deadlines are met
Respond to questions and be accessible to all team members both internal and external
Providing various business reports
Has met or exceeded performance expectations in previous ADT positions
Must be able to maintain a high degree of productivity and accuracy
Must have basic knowledge of computer applications and windows based programs. Mastermind, MMB, MMA and Excel. Access, ESP/TCS, Lucent, Centre Vue applications a plus

Service Desk Coordinator Resume Examples & Samples

Assigns tasks/tickets to Tier I-III technicians from HP Service Manager, for Incidents and Change, Acquisition and Non-Acquisition tickets
Schedules all activities including IMACs (Installs, Moves, Adds, and Changes) and customer dispatch requests for break-fix issues
Performs quality assurance checks on Change, Incident, Acquisition, Non Acquisition for both DC and State tickets using HP Service Manager
Prioritizes ticket assignments based on severity

Club Desk Coordinator Resume Examples & Samples

Responsible for cleaning and maintaining the spa, pool(s), hot tub(s), men’s and women’s locker rooms
Ensure towels are replaced and removed for cleaning
Communicate with guests offering water, towels, or assistance
Ensure all carpeted areas are kept clean and free from debris
Ensure all hard floors are kept clean and well maintained
Knowledgeable regarding equipment and chemicals
Understand hazard communications program
Respond to guest and management requests
Flexible with schedule to meet hotel needs
Ensure all spills are cleaned up immediately
Responsible for monitoring and reporting all maintenance related problems
This position requires a detail oriented, organized and flexible individual who can complete all general cleaning duties
Must be able to multi-task and be flexible and adaptable to differing situations
Good inter-personal and communication skills. Personality characteristics should include being personable, respectful, positive, ethical, trustworthy, professional, self-motivated, diplomatic, and confident
Must be able to work weekends, holidays, and nights

Mortgage Disclosure Desk Coordinator Resume Examples & Samples

2+ years of professional or relevant internship experience
Knowledge basic lending, real estate contracts and language, foreclosure, short sales and delinquent accounts
Ability to handle multiple tasks and frequent interruptions
Knowledge and experience using MS Word, Excel, Outlook
Bilingual skills

Service Desk Coordinator Resume Examples & Samples

Plan, schedule and implement ILS oversight tasks
Coordinate the efforts of ILS element managers and other personnel assigned ILS-related tasks to ensure that adequate interfaces are established
Schedule and monitor all major logistic events and milestones to achieve timely and complete logistic support and direct the correction of problems to maintain schedules
Monitor contractor and government schedules and performance and establish methods of operation between contractor and government teams
Providing input into ILS artifacts
Assist with identifying, documenting and maintaining Service Desk workflows and SOPs
Assist with efforts to prioritize and scope out Service Desk and engage multiple functional group and vendor resources to initiate and manage new Service Desk efforts. Coordinate related meetings, communications and work products
Ensure Service Desk tasks take place on-time, according to agreed upon specifications
Respond to questions and data calls concerning Service Desk offerings
Ensure approved Service Desk materials (CM items) are correctly uploaded and codified on the applicable Portals
Develop and provide training to Service Desk providers on the proper use of Remedy and related business rules
Develop and/or Review Remedy outstanding ticket reports and follow up with Assignees to champion ticket updates and resolution per government guidelines
Provide Tier I support on a surge/back-up basis. Includes reviewing and updating tickets and assigning to the appropriate Tier II/III team per ILS guidelines
Assist with standardizing Service Desk metrics
Evaluate ILS (user) and vendor (system) provided Service Desk support. Assist with implementing improvement items where appropriate
Experience with user support in a help desk environment (execution and coordination of)
Ability to effectively communicate technical issues with non-technical personnel
Ability to resolve complex issues in a timely fashion and/or escalate to ILS Management as appropriate
Experience with one or more tools for Service Desk ticket management. Prefer BMC Remedy experience. Experience with SharePoint
Requires bachelor's degree or equivalent and seven to nine years of related experience

Hotel Desk Coordinator Resume Examples & Samples

Liaising with hotels to secure customer negotiated rates when unavailable in GDS or during busy periods
Securing accommodation in cities where there is no GDS availability
Prioritizing work to ensure urgent requests are actioned first
Providing feedback on any issues/concerns about the hotels in the program
Updating the team on issues with availability so they are able to advise the bookers at the time of request
Reconfirming hotels when/if required
Booking long stay apartments if required

Service Desk Coordinator Resume Examples & Samples

Provide Tier 1 managed services user support
Triage, analyze, research, track, escalate reported incidents and drive to resolution
Provide excellent customer service and meet set customer satisfaction standards. Maintain client confidence and keep information confidential
Communicate clearly both verbally and in writing
Identify, escalate and communicate issues in a timely manner
Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents
Recommend business processes improvements on Tier 1 service desk functions
Understand and manage workload and activities
Preferred understanding of service desk lifecycle and processes. Experience with providing end user support
Must be proactive and self-motivated; committed to meeting SLAs
Must have knowledge of Microsoft Office Suite, Outlook and SharePoint
Must have at least one year of customer service/facing related experience (Help/Service Desk, retail, food service, etc.)
Must be able to successfully pass/complete a CGI background check to start employment
High School Diploma and 1 year of experience

Hilton Meetings / Business Desk Coordinator Resume Examples & Samples

Ensuring the care and satisfaction of all guests in the area of the Business Centre & Hilton Meetings rooms within the framework of the established service standards
Responsible for the coordination of the Hilton Meetings/Business Desk Agents
Responsible for a good working atmosphere
Checking the meeting rooms before the start of the event in cooperation with C&E Sales & Operations, using the Function Sheets concerning set up, F&B and meeting equipment
Draw up invoices at the end of the working day. Correct entry into the accounts and cashing up of all service performed if necessary. Booking all transactions
Always bring complaints to the attention of the Supervisor / Banquet Service Manager and be able to solve these, taking account of the resources available
Active promotion of in-house sales by optimal knowledge of all services provided by the hotel and the opening times and promotions
Secretarial service for guests, reception and passing on of telephone messages

Service Desk Coordinator Resume Examples & Samples

Provides customer service through actively listening, showing empathy and attention to detail. Proactively, follows up on problems. Anticipates customer concerns
Analyzes and identifies hardware, software, procedural and/or communication problems
Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems
Communicates technical resolutions clearly, concisely and precisely verbally and in writing
Documents and summarizes interactions with internal customers, accurately, for tracking and reporting purposes
Adheres to department and company policies, procedures, and expectations particularly service level objectives
Navigates through a solution database and follows through on prescribed procedures to provide best possible answer for problems
Maintains a standard of productivity that is scaled on a monthly basis
Works with employees within and outside the department to ensure the resolution or escalated of problems
When applicable, provides suggestions for process and procedure improvement
High School Diploma/GED and at least 2 years of experience in a customer service position
Basic level of technical aptitude (for example: understanding basic logical strategies behind finding solutions for technical programs)
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, navigate through web based solutions systems, etc.)
Available to work weekends, holidays, and nights
Ability to adapt to a fast pace environment that is constantly changing
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails and reports) to various audiences (work group, team, company management, external clients)
Experience in identifying operational issues and recommending and implementing strategies to resolve problems
Bachelor’s Degree or Technical Training
Experience in business applications and infrastructure technical support
Experience communicating in Spanish both verbally (on phone, one-on-one, to groups) and in writing (emails and reports) to various audiences (work group, team, company management, external clients)
Experience in an ITIL environment
Experience in a Lean or Six Sigma environment

Information Desk Coordinator Resume Examples & Samples

Notification of system events and Executive Notifications: SRP, lockouts, last contingency, extended outages, operating incidents and substation equipment problems, gas events Provide updates on status of events through paging, web site updates and researching and communicating this information. Notification of storms and system emergencies, injuries to employees and the public and hazardous spills
Notification of immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and the Operations Control Centers OMS, Mobile Dispatch, DMACs, PECOs 800 Mhz Radio Network and other Critical Computer Systems
Information inquiries: Answer information requests from internal departments and external customers & governmental agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem
Verification of switching and planned outage requests via fax and route to the appropriate arrangers
Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival
Provide documentation of system events and status through the use of the following databases and web pages: SRP, OMS/Mobile Data, CIMS and Passport
Perform electric meter Ping using AMR On - Demand for escalating single outage calls
Daily activity includes assembling and disseminating information on interruption and restoration activities on the PECOs gas & electric distribution system via OMS/Mobile Data, CIMS, PassPort, text paging, databases and the intranet and internet web sites. These notifications are made to various agencies to meet regulatory, corporate and municipal requirements
Position requires the ability to analyze issues calmly and provide direction without emotion. Must be able to express ideas clearly and concisely in verbal and written format. Must be able to multi-task. Must be willing to work extended hours on a daily basis, and especially long hours during storm or other service delivery problems. Must be available for call outs for SRP and other distributions events
Level of independent action is high. Work is very diverse and somewhat complex in nature. Work involves the understanding and application of company procedures and guidelines
This is a non-exempt individual contributor position

Lock Desk Coordinator Resume Examples & Samples

This is a 10am - 7pm Shift - please make sure those hours work best for your situation
Performs lock requests as needed on best efforts pipeline
Maintains all lock request changes, reconciliations and extension requests
Monitors rate lock information for data integrity and expiration dates; communicates discrepancies to the Loan Officer or Branch Manager
Prepares daily and weekly lock reports, as needed
Downloads daily investor rate sheets for pricing comparisons and rate sheets
Provides expertise and serves as a resource to all branch offices including managers and loan officers regarding common practices for lock-in policies and procedures in the mortgage banking industry
Serves as a backup for the Price Desk, as needed
Handle special projects or other duties as may be required from time to time

Service Desk Coordinator Resume Examples & Samples

Assigns tasks/tickets to Tier I-III technicians from HP Service Manager
Monitors progress and performance of tickets and tasks to ensure accurate, timely completion
Schedules customer dispatch requests for break-fix issues
Performs quality assurance checks for both DC and State tickets using HP Service Manager

Appraisal Desk Coordinator Resume Examples & Samples

Previous auto or manufactured home titling, preferred not required
Clerical/customer service experience, preferably in mortgage lending
Strong researching and critical thinking skills
Strong understanding of Microsoft Office Suite
Demonstrated ability to interact effectively with branch, regional and corporate personnel
Excellent written, verbal, and organizational skills, with the ability to multi-task
Ability to meet daily production requirements

FSC Resource Desk Coordinator Resume Examples & Samples

Responsible for real time balancing of agents between all platforms and work segments. Monitoring CMC activity and adjusting staffing requirements to meet business unit targets
Be involved in shift conference calls and real time communication to all applicable departments necessary
Maintain data records as necessary and assist CMC with LMS training requirements
Provide first level support to the CMC for all general questions via the Resource Desk resources
Special projects and other duties as assigned
Minimum of 1 year combined experience in ADT CMC required as EDO, and/or CSA
Detail-oriented with an ability to perform multiple tasks
Strong interpersonal, communication, and organizational skills
Must be able to work independently, with little or no direction
Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment

In-house Marketing Desk Coordinator Resume Examples & Samples

Must be able to obtain a TSR license within 10 days of employment
Must have a minimum of 6 months Marketing experience in a similar industry
Must have a minimum of 1 year customer service phone experience
Must be a high school graduate or equivalent
Must have the ability to work a flexible schedule including, evenings, weekends and holidays
Must be proficient with Microsoft Word and Excel
Local candidates preferred
Previous In-House experience in the Timeshare industry

Appraisal Desk Coordinator Resume Examples & Samples

Orders, oversees, and responsible for handling all appraisal order requests, timely follow up, escalated service requests, and retrieval of completed appraisal reports
Interacts with the appraiser, appraisal management companies, and the internal origination, processing and underwriting staffs, and other clients to facilitate the ordering and return delivery of appraisal assignments
Monitors assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file is processed accurately and in a timely manner
Ensures compliance standards are met for XML, UCDPP and EAD
Investigates POD and service provider questions, concerns, and issues
Understands and follows documented specific appraisal requirements
Follow up on progress of appraisal order assignments outside of expected timeframe
Action all past due reports and escalate when necessary to the manager
Acknowledgement and general understanding of Appraisal Independence Guidelines (AIR)
Two Year Associate Degree or higher preferred
Minimum of 3 years of appraisal experience or other type of high volume servicing
Knowledge of mortgage regulations and laws pertaining to appraisals including Uniform Standards of Professional Appraisal Practices (USPAP), Appraiser Independence Requirements (AIR), etc. a plus
Excellent customer service skills with strong attention to detail
Proficient with MS Office (word and excel)
Ability to analyze documents and resolve issues
Knowledge of mortgage terms and processes
Knowledge of mortgage valuation process
Ability to work in a fast paced environment and able to prioritize
Build and maintain relationships with appraisers and internal staff

Resource Desk Coordinator Resume Examples & Samples

To provide assistance to the Resource Desk and Business Analyst, ensuring smooth operations of the CMC
Create and produce Excel reports
Monitor CenterVu Real-Time to ensure appropriate staffing in splits
Responsible for Real Time resource balancing of agents across various alarms/call center types to achieve maximum use of our resources and obtain the highest service level and lowest variance among service levels by hour
Executes Aspect Workforce Management data to provide recommendation on staffing and call/alarm management
Creates volume and staffing forecasts
Creates various what if scenarios using data
Develop new reporting
Track absenteeism and tardiness on a daily basis
Maintains all off phone exception times for agents in the CMC and updates Aspect Workforce Management with this information
Provides first level support to the CMC for all general questions asked via the Resources Desk phone number
Other duties and responsibilities as assigned
Lucent CMS experience, Workforce Management Software experience
Must have knowledge of MS Office and strong knowledge and experience with Excel and Access
Knowledgeable and experienced in database design and queries. VB experience helpful
Workforce Management Knowledge Required
Knowledge of Aspect Software a plus
Qualified candidates must be professional, well organized and able to manage multiple tasks in a fast pace work environment possessing good time management skills
A strong customer service attitude is necessary
Ability to answer a multiple line telephone
Good process management skills are necessary: following procedures, ensuring high quality output and attention to detail
Effective organizational and analytical skills
Must have excellent interpersonal skills especially in verbal and written communication and interacting with various level of management
Must be “action oriented”, able to take independent action, respond quickly and go above and beyond
Ability to work independently /stand alone, as well as work cohesively on a team
Must be self-motivated and able to take initiative for additional tasks with little supervision or minimal direction
Flexibility to work others shifts on short-notice preferred
Ability to handle confidential/sensitive information is essential
Must be dependable and have excellent attendance

Equity Capital Markets Desk Coordinator Resume Examples & Samples

Providing heavy phone coverage for the team, which includes both directing calls appropriately as well as answering questions from colleagues in investment banking and Equity Sales & Trading
Coordinating travel and meeting arrangements across multiple cities / time zones in a given day
Preparing expense reports using Concur expense system
Maintaining various databases and analyses regarding client contact, shareholder ownership, and pricing/structuring of recent equity transactions
Performing research and providing data which will support the preparation / distribution of market updates and pitch books
Completing ad-hoc projects as needed and contributing ideas on how to streamline processes
Strong communication skills, both written and verbal, a must
Comfort working in a fast paced environment in which multi-tasking and prioritizing is critical to one’s success
Ability to anticipate problems and effectively follow up
Ability to exercise sound judgment in assessing and determining how to handle queries, calls, and issues
Strong drive and desire to learn
Ultimate “can-do” attitude; proactive and diligent
Works efficiently under stress to meet deadlines
At least one year of full-time work experience in financial services
Excellent knowledge of Microsoft Excel, PowerPoint and database management

Service Desk Coordinator Resume Examples & Samples

Escalates calls of a complex nature to designated level of responsibility
Assists in the analysis of personal computer hardware problems to determine whether equipment should be serviced, replaced or retired
Assists employees with password changes and account re-activation
Coordinates multi-location video conference meetings for the enterprise video conferencing system
Coordinates the procurement of office supplies, desktop peripherals, desktop software and other IT related equipment in support of business needs
Researches, verifies, and codes invoices for purchases and operational expenses in the IT Operations area
Maintains a library of software installation and documentation media
Facilitates the process to loan IT equipment to employees on a temporary basis
Updates and maintains a problem tracking and reporting tool, provided training support to employees as appropriate
Monitors the escalation of aged problem tickets for completion. Provides statistics and reporting on problem tickets for IT management and reporting needs
Maintains a resource manual of known problem solutions for IT hardware, applications and services. Updates as necessary

LE Desk Coordinator Resume Examples & Samples

Assist with the interpretation of TRID rules and Regulations
Review all Loan Estimates before the loans are underwritten
Review all Loan Estimates before closing documents are prepared
Liaison between the POD, Underwriter, and Closer regarding any LEs
To be a self-starter with a strong desire to learn and be a member of one of our dedicated departments
Excellent disposition, mindset, communication skills and work ethic
Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
Strong listening, problem solving skills and out of box thinking
An inherent love of and desire to serve clients and create something unique and fantastic
A commitment to integrity and customer service

Service Desk Coordinator Resume Examples & Samples

Basic level skill in Microsoft Word
Basic level skill in Microsoft Excel
Basic level PC skills

Price Desk Coordinator Resume Examples & Samples

Manages pricing for customers including implementation, maintenance, and validation to the field
Provides quotations to the field based on Corporate Price adjustments
Implements price increases/decreases across all IPS product lines
Manages customer deduction/accounts receivable portfolio relating to non-performance issues
Researches issues regarding disputes logistical BaaN by working with the Sales Service Database, Customer Service, Sales, Credit, and Customers for timely resolution
Assists customer service group with dispute management issues to help clear accounts receivable issues
Assist in maintenance of Customer Master File
Provides backup to EDI and web order entry systems
Issues mailings for various departments for IPS
Provides backup to EDI and web order entry database with customer specification information
Maintains Electronic Order Management tables in Baan for Elemica (B2B) orders
Trains/coaches users on Dispute Management tool
Trains/coaches users on Sales Service Database
Supports Sales and Customer Service on pricing, order entry and other Baan related issues
Responsible for daily monitoring and correction to open and shipped orders to ensure timely and accurate invoicing
Create and audit monthly summary invoices to customers
Provides reports on dispute trends to focus on root causes and solutions
Interface with IT to optimize system functionality
1-3 years sales, customer service or accounting experience
Self starter who can work with minimal supervision
Good organizational and data entry skills
Good communications skills and math aptitude
Customer service oriented skills

Resource Desk Coordinator Resume Examples & Samples

1) Manages assignment of incoming training requests from customers via email and via class registration
2) Manages assignment of training for new user’s of products to Client Specialist teams
3) Manages assignment of training for Upgrading Customers – e.g. AIM/UNITY & FXT
4) Central point of contact for front line teams on status of training across TAM’s, Project Manager’s & Account Managers
5) Management of training requests coming from the Helpdesk – they ensure that training requests go to the correct Client Specialist teams and provides feedback to the Helpdesk on outcome
6) Marketing of Monthly Training Schedules and special Adhoc training events (class creation). Classroom support given to Instructors

Intern, Junior Service Desk Coordinator Resume Examples & Samples

Respond to employee telephone inquiries concerning basic support, processing or request procedures, and a variety of lower level hardware/software problems relating to any installed application products supported by IT
Resolve less complex problems independently; escalate more complex issues to appropriate technical area or vendor as needed
Record inquiries, repair, and service requests
Track status of all requests and provide follow up to ensure employee satisfaction
Coverage for computer operator's duties and responsibilities as assigned
Logging and processing of User Requests
Escalation of user's questions and problems to other IT staff that cannot be resolved by the help desk
Completes projects and other duties as assigned
College/University Junior, Senior or Graduate Level
Knowledge of office automation products, word processing, spreadsheet, email, personal computers, PC operating systems, peripheral equipment, etc
Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion
Good communication skills, courtesy, tact and diplomacy are essential elements of the job
Must be able to work independently and use general office equipment

Operations Resolution Desk Coordinator Resume Examples & Samples

Prioritize work flow to maintain an efficient process of completing the assignments daily
Review and trend chat usage for high Representative usage and training opportunities
Provide education via chat and/or phone calls to representatives in an effort to improve their knowledge and increase self-sufficiency
Handle escalation calls for all lines of business
Interface with outside agencies to resolve any member issues
Meet with Department Management on a regular basis to assess departmental operation and activities
Overall customer satisfaction is achieved and maintained
Accurate filing and consistent clerical support facilitates the development of departmental initiatives to increase effectiveness and efficiency across the department

Welcome Desk Coordinator Resume Examples & Samples

Must be eligible to work in the UK
C&B experience is advantageous
F&B/Rec experience is advantageous
Great time management skills
Works well under pressure

Rush Desk Coordinator Resume Examples & Samples

High School Diploma Required
Post secondary education preferred with a background in a business, procurement, or logistics discipline
Extremely organized, excellent prioritization skills and proven sense of urgency
Strong verbal and written communication skills Looks at change in a positive manner, resilient to obstacles and promotes team cooperation, good customer service skills (internal-external)
Proficient with Microsoft Word, Excel, Access and Outlook
Bilingualism - English and French is preferred
Minimum of 1-3 years clerical or admin support experience
Applies required job skills and company policies and procedures to complete assigned tasks
This level requires a basic understanding of the job processes